Dissertations / Theses: 'Nursing quality indicators'

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Robinson, David Keith. "Developing clinical quality indicators in psychiatric nursing." Thesis, Anglia Ruskin University, 1994. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.259517.

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Bostick, Jane E. "The relationship of nursing personnel and nursing home care quality." MU has:, 2002. http://wwwlib.umi.com/cr/mo/fullcit?3052150.

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Arnold, Long Mary Caroleen. "Building Expert Consensus on Including Indicators of Moisture-Associated Skin Damagein The National Database of Nursing Quality Indicators (NDNQI)." Otterbein University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=otbn1461076119.

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Davila, Claudia Jazmin, and Claudia Jazmin Davila. "A Quality Improvement Project Designed to Increase Diabetes Quality Indicators at a Primary Care Community Health Center." Diss., The University of Arizona, 2016. http://hdl.handle.net/10150/621749.

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ABSTRACT Background: Diabetes has become an epidemic in the United States, affecting nearly 30 million people per year (National Center for Chronic Disease Prevention and Health Promotion [NCCDPHP], 2014). Type 2 Diabetes Mellitus (T2DM) disproportionately affects Hispanics. The American Diabetes Association (ADA) has established diabetes care guidelines that focus on improving diabetes care and patient outcomes. Quality improvement (QI) efforts have been developed and proven effective at targeting specific diabetes care indicators. Problem: Wesley Health Center (WHC) has identified deficiencies in select ADA diabetes quality care indicators of ophthalmologist referral, annual foot exam, smoking cessation counseling and pneumococcal vaccines for all patients with T2DM (ADA,2015). Design: A QI project applying the Plan-Do-Study-Act (PDSA) cycle was implemented to improve the select diabetes quality care indicators of ophthalmologist referral, annual foot exam, smoking cessation counseling and pneumococcal vaccines for all patients with T2DM. Setting: WHC, a community health center located in Phoenix, Arizona, services mostly uninsured and underinsured Hispanic patients. Intervention: One PDSA cycle was carried out utilizing the fishbone diagram in an effort to identify root cause of the stated problem. The team of stakeholders identified modifications of the current electronic adult template as a key contributing factor. Workflow process changes that complemented the new modifications to the template were also made. The intervention was carried out for six (6) weeks with weekly stakeholder meetings. Expected Outcome: To improve select ADA diabetes quality care indicators for adult patients with T2DM within six (6) weeks of implementation by at least 10% from baseline. Results: Errors in data querying parameters limited data accuracy and interpretation thus the impact of the intervention was not able to be evaluated. Significance: QI interventions are important to nursing practice because they emphasize the importance of a doctorally prepared Advanced Practice Nurse (APRN) to be able to identify a problem in clinical practice and carry out a QI intervention in an effort to improve patient care and outcomes. A QI intervention provides the DNP prepared APRN an opportunity to synthesize into one project the skills and knowledge learned throughout their DNP program.

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Lapré, Frederik Albert Ludwig. "Service quality in nursing homes : a construct, measurement and performance model to increase client focus." Thesis, University of Bradford, 2012. http://hdl.handle.net/10454/5773.

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This thesis is concerned with the quality of care for the elderly in nursing homes, responding to a critical social and demographic imperative. The aim of this study is to provide a service quality construct for nursing homes to increase client focus and satisfaction. The research is underpinned by the service quality literature. It utilises the SERVQUAL construct to explore the nature of service quality in nursing homes through semi-structured interviews with nursing home residents and resident's families. A service quality scale was constructed comprising six dimensions and 27 scale items capturing service delivery in nursing homes. This scale was purified through a survey of residents and family members (n=263). Through exploratory factor analysis, six importance and four experience factors were identified. Regression analysis was used to identify relationships between the factors, service quality and satisfaction. The results indicate that importance does not predict perceived quality, though experience of responsiveness and hospitality and courtesy and personal approach are indicators of service quality. Furthermore, quality emerges as a predictor of satisfaction. From these outcomes, a service quality construct was developed which comprises of service marketing and service quality dimensions. This thesis contributes to the construction of the concept of service quality in nursing homes, its dimensionality and thus the precursors of satisfaction. These have considerable implications for the management of nursing home services.homes, its dimensionality and thus the precursors of satisfaction. These have considerable implications for the management of nursing home services.

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Meyer, Leigh Anne. "Professional Quality of Life Indicators and Turnover Intention in Forensic Nurses." Otterbein University / OhioLINK, 2021. http://rave.ohiolink.edu/etdc/view?acc_num=otbn1622051900393966.

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Tavares, Ana Cristina Sousa. "O Retrato dos Cuidados Perioperatórios." Master's thesis, Instituto Politécnico de Setúbal. Escola Superior de Saúde, 2014. http://hdl.handle.net/10400.26/7632.

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Relatório de Estágio de Mestrado em Enfermagem Perioperatória.
O presente relatório insere-se no plano de estudos do 1º Curso de Mestrado em Enfermagem Perioperatória da Escola Superior de Saúde do Instituto Politécnico de Setúbal. Este documento pretende demonstrar as competências adquiridas durante o estágio, realizado em contexto perioperatório, através da reflexão crítica sobre os objetivos traçados, as atividades realizadas e a forma como estas contribuíram para o desenvolvimento de competências de mestre em enfermagem perioperatória. O relatório evidencia o projeto desenvolvido durante o estágio relativo à avaliação da visita pós-operatória de enfermagem, a qual constitui um instrumento de avaliação dos cuidados de enfermagem prestados no período perioperatório. Os objetivos estabelecidos para a realização do estágio foram: compreender e aplicar técnicas de enfermagem perioperatória; desenvolver competências relativas à enfermagem perioperatória em contexto clínico e realizar um projeto de formação individual. O objetivo principal do projeto de formação individual desenvolvido foi avaliar a visita pós-operatória de enfermagem. A metodologia escolhida para a realização do relatório foi o método descritivo e analítico através da reflexão e exposição das diferentes atividades realizadas. Para o desenvolvimento do projeto de formação individual foi aplicada a metodologia de projeto, tendo sido realizada a colheita e análise dos dados das visitas pós-operatórias efetuadas no primeiro semestre de 2013. A reflexão sobre as atividades realizadas e competências desenvolvidas revelou-se enriquecedora, tendo contribuindo para a uma maior consciencialização do papel do enfermeiro perioperatório. O projeto de formação individual contribuiu para o desenvolvimento de competências no domínio da melhoria contínua da qualidade dos cuidados. A avaliação da visita pós-operatória de enfermagem evidenciou a elevada satisfação dos utentes com os cuidados perioperatórios. Por outro lado, mostrou áreas que podem beneficiar de melhorias: aumento da eficácia no controlo e registo da dor; aumento do conforto relativamente à temperatura e otimização do instrumento de registo usado na colheita de informação.
Abstract:This paper is part of the syllabus of the 1st Masters Course in Perioperative Nursing, by the “Escola Superior de Saúde” from “Instituto Politécnico de Setúbal”. This report intends to demonstrate skills acquired during the internship conducted in a perioperative context, through a critical review of the goals defined as well as, on activities carried out and how these contributed to the development of master skills in perioperative nursing. This paper also highlights the project developed during the internship period on the evaluation of nursing postoperative visits, which is an instrument for assessing nurse care provided in the perioperative period. The goals set for the completion of the internship were: understanding and applying techniques of perioperative nursing; developing skills related to perioperative nursing in a clinical practice and carry out a project of individual training. This project main goal was to evaluate the postoperative nurse visit. The methodology chosen for this paper is based on the descriptive and analytical method through reflection and display of different activities held. For the accomplishment of the individual training project, the project methodology was applied. It was collected and analyzed data from postoperative visits regarding the first semester of 2013. The analysis on activities and skills developed proved to be enriching, having contributed to a greater awareness of the perioperative nurse’s role. The individual formation project contributed to the development of skills for a continuous improvement of the healthcare quality. The assessment of nursing postoperative visits showed high patient satisfaction with perioperative care. On the other hand, it also showed fields that can benefit from some investment, in particular: improving efficiency in monitoring and recording pain, improving comfort regarding cold sensation and optimizing the registry tool used in gathering information.

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Pelser, Anya. "Assessing the knowledge and opinions of registered nurses with reference to quality indicators in clinincal nursing within a tertiary health institution in Saudi Arabia." Thesis, Stellenbosch : Stellenbosch University, 2011. http://hdl.handle.net/10019.1/17938.

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Thesis (MCur)--Stellenbosch University, 2011.
ENGLISH ABSTRACT: The quality of care nurses provide to patients is done with the expectation that skills and knowledge of each registered nurse will result in quality patient care. Compliance statistics for quality indicators (level of service indicators) or (LSI’s) in the tertiary health care institution in Saudi Arabia varies, raising the following questions: “Do nurses understand the importance of quality indicators in clinical nursing and do they know how to use them to improve patient care?” No studies done on registered nurses’ knowledge and opinions of quality indicators could be found thus indicate the necessity of a research study to determinine the knowledge and opinions of registered nurses on quality indicators in clinical nursing in the tertiary healthcare system in Saudi Arabia. This is the focus of this research. The objectives of the study were: - To determine the current knowledge and opinions of the professional nurses regarding quality indicators in a tertiary hospital in Saudi Arabia - To identify the factors that influence identification of quality indicators in clinical nursing - To identify the need for a training program regarding nurse sensitive quality indicators Data was collected through a questionnaire handed to more than 200 nurses working in general wards and intensive care areas in a single Saudi Arabian hospital. Participants were selected through a randomised list. The registered nurses who have participated in the pilot study’s responses were excluded from the final data analysis. No patients were included or involved in the study. A descriptive design with a quantitative approach was applied to investigate the professional nurses’ knowledge and opinions on quality indicators (level of service indicators) or (LSI’s) in clinical nursing in Saudi Arabia. Research data suggests that the knowledge and opinions of registered nurses in the tertiary health care institution in Saudi Arabia are not supporting the expectations of quality assurance in clinical nursing. Registered nurses have strong opinions of quality indicators in clinical nursing but do not have the knowledge to support those opinions. Improving initial and recurring training on quality indicators provided to nursing staff with diverse backgrounds and high turnover was recommended as an essential component in using quality indicators to drive improvements in patient care.
AFRIKAANSE OPSOMMING: Die kwaliteit verpleegsorg wat verpleegkundiges op ‘n daaglikse basis aan kliente bied gaan gepaard met die verwagting dat hulle oor die kennis en bevoegtheid moet beskik om kwaliteit verpleegsorg aan te wend wat ‘n langdurige positiewe uitkoms met verwysing na pasientsorg kan bied. Die kwaliteits aanwyser statistieke in die tersiere gesondheidsorg sisteem verskil maandeliks en het die navorser geinspireer om ‘n studie te doen om te bepaal of geregistreerde verpleegkundiges verstaan wat die belangrikheid van kwaliteits aanwysers is en of hulle die kennis het oor die gebruik daarvan, in watter opsigte dit gebruik kan word en wat die voordele inhou wanneer kennis en applikasie daarvan vir kliniese verpleging toegepas word. Literatuur met betrekking tot vorige studies omtrent kennis en opinies van geregistreerde verpleegkundiges tot kwaliteits aanwysers in kliniese verpleeging kon nie deur die navorser gevind word wat gebruik kon word as agtergrond of ondersteuning tot die studie nie. Die fokus van die navorsings studie was om geregistreerde verpleegkundiges se kennis en opinies te bepaal met betrekking tot kwaliteits aanwysers in kliniese verpleging in die tersiere gesondheidsorg sisteem in Saudi Arabie. Die doelwitte van die studie was om: - Die huidige kennis en opinies van geregistreerde verpleegkundiges met betrekking tot kwaliteits aanwysers in die tersiere gesondheidsorg sisteem in Saudi Arabie te bepaal - Om faktore wat ‘n invloed op identifikasie van kwaliteits aanwysers het te identifiseer - Om die nodigheid van ‘n opleidings program met betrekking tot kwaliteits aanwysers te bepaal Die data van die studie was ingesamel deur middel van ‘n vraelys wat aan die geregistreerde verpleegkundiges meesal werksaam is in algemene sale of intensiewe sorgeenhede. Deelnemers was gekies deur middel van ‘n alternatiewe lys. Die deelnemers aan die loots studie was ge-ellimineer van die finale data analise. Geen pasiente was betrokke by die studie nie. ‘n Beskrywende ontwerp met ‘n kwantitatiewe benadering was toegepas om geregistreerde verpleegkundiges se kennis en opinies omtrent kwaliteits aanwysers in kliniese verpleging in die tersiere gesondheidsorg sisteem in Saudi Arabie te toets. Die navorsing het bewys dat die kennis en opinies van geregistreerde verpleegkundiges in die tersiere gesondheidsorg sisteem in Saudi Arabie nie op ‘n aanvaarbare standard kan geklassifiseer word nie asook nie die nodige kwaliteits versekering in kliniese verpleging ondersteun nie. Die studie bewys dat geregistreerde verpleegkundiges beskik oor genoegsame opinies omtrent kwaliteitaanwysers maar nie noodwendig oor die kennis om hulle opinies daaroor te ondersteun nie. Die studie is ook uitkoms gebaseerd omtrent die nodigheid van ‘n opleidings program met betrekking tot kwaliteits versekering in kliniese verpleegkunde te implimenteer, insluitend die vakgebied van kwaliteits aanwysers in kliniese verpleeging.

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Desormeaux, Lorraine V. "Organizational structural and cultural variables as predictors of quality in federally approved nursing homes." [Johnson City, Tenn. : East Tennessee State University], 2002. http://etd-submit.etsu.edu/etd/theses/available/etd-1105102-132902/unrestricted/DesormeauxL111502b.pdf.

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Chavez, Maria Magdalena. "Improving Diabetes Care in Family Care Practice: A Quality Improvement Project." Diss., The University of Arizona, 2015. http://hdl.handle.net/10150/593612.

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Type 2 diabetes mellitus (T2DM) is a chronic and debilitating disease contributing to the rise in healthcare associated costs in the United States (ADA, 2013a; USDHHS, 2013). T2DM management is complex and requires an ongoing multi-system approach (Goderis et al., 2010). In this quality improvement project, the DNP student led a team in a family care practice setting through a systematic quality improvement process, the PDSA cycle, for the improvement of performance rates of quality indicators including A1C testing, LDL testing, and performance of comprehensive foot examinations. The QI team developed a multi-component intervention to include utilization of an electronic type 2 diabetes mellitus (T2DM) decision support tool. The expected outcome was to increase current performance rates of A1C testing, LDL testing, and comprehensive foot examinations at a family care practice by at least 10% within four weeks of implementing the intervention. A1C testing improved from a pre-intervention median of 70.97% to a post-intervention median of 91.38%, an increase of 20.41%. LDL testing improved from a pre-intervention median of 74.19% to a post-intervention median of 91.38%, an increase of 17.19%. Comprehensive foot examinations improved from a pre-intervention median of 58.06% to a post-intervention median of 84.48%, an increase of 26.42%. While results demonstrate a trend of improvement, the duration of the intervention was insufficient for statistical significance. The QI project served as a first systematic change process for the family care practice and a model for future change processes at the clinic. This project highlights the DNP's role in utilizing evidence-based research and applying a systematic change model for quality improvement in the primacy care practice setting.

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McIntosh, Arthur P. "Factors Influencing Long-Term Health-Related Quality of Life Among Patients After Aneurysmal and Nonaneurysmal Subarachnoid Hemorrhage: A Dissertation." eScholarship@UMMS, 2011. https://escholarship.umassmed.edu/gsn_diss/24.

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Subarachnoid hemorrhage (SAH) causes 5% of all strokes and is responsible for about 18,000 deaths per year in the United States (Aneurysmal Subarachnoid Hemorrhage, 2008). The incidence of SAH has been estimated at 6 to 8 per 100,000 persons per year (Linn, Rinkel, Algra, & van Gijn, 1996). In nearly 15% (range 5–34%) of patients with SAH, no source of hemorrhage can be identified via four-vessel cerebral angiography (Alen et al., 2003; Gupta et al., 2009), resulting in two major types of SAH: aneurysmal (ASAH) and nonaneurysmal (NASAH). Anecdotal evidence and contradictory research suggest that patients with NASAH experience some of the same health-related quality of life (HRQOL) issues as patients with ASAH. The purpose of this quantitative survey design study was to compare health-related quality of life (HRQOL) 1 to 3 years post-hemorrhage in patients who have experienced a NASAH to those who have experienced an ASAH. This is the first US study to specifically investigate HRQOL in NASAH and the second study comparing HRQOL outcomes between aneurysmal and nonaneurysmal subarachnoid hemorrhage patients. Our results are comparable to the first study by Hutter and Gilsbach, (1995), which also found that the two groups are much more similar than different. There were no significant differences between 28 of the 36 demographic and clinical characteristics examined in this study. Our study confirms previous findings that there is a significant impact on employment for both hemorrhage groups and an even greater inability to return to work for the NASAH patients. The nonaneurysmal group had more physical symptom complaints while the aneurysmal group had more emotional symptoms. Lastly, both groups had low levels of PTSD, and these levels did not differ significantly between groups. However, PTSD and social support were shown by regression analysis to impact HRQOL for both groups. We recommend that clinicians assess for PTSD in all subarachnoid hemorrhage patients and institute treatment early, which will decrease the negative effects on HRQOL. This may include offering psychological services or social work early in the hospital course to all SAH patients. Further research and policy changes are needed to assist in interventions that improve vocational reintegration after SAH. NASAH patients should no longer be referred to as having suffered a “benign hemorrhage.” They have had a life changing hemorrhage that may forever change their lives and impact their HRQOL.

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Mattin, Deborah C. "A National Study Comparing Baldrige Core Values and Concepts with AACN Indicators of Quality: Facilitating CCNE-Baccalaureate Colleges of Nursing Move toward More Effective Continuous Performance Improvement Practices." University of Toledo / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1357281352.

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Stratton, Karen Marie. "The relationship between pediatric nurse staffing and quality of care in the hospital setting /." Connect to full text via ProQuest. IP filtered, 2005.

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Thesis (Ph.D. in Nursing) -- University of Colorado, 2005.
Typescript. Includes bibliographical references (leaves 198-212). Free to UCDHSC affiliates. Online version available via ProQuest Digital Dissertations;

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Mattin, Deborah C. "A National Study Comparing Baldrige Core Values and Concepts with AACN Indicators of Quality| Facilitating CCNE-Baccalaureate Colleges of Nursing Move toward More Effective Continuous Performance Improvement Practices." Thesis, The University of Toledo, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3726788.

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The AACN has asked academic leaders to align the performance of their organizations to the prescribed standards within the Essentials of Baccalaureate Education for Professional Nursing Practice document and has provided indicators of quality suggestions for program enhancement as a means of promoting continuous performance improvement. However, the AACN has not prescribed a strategy that specifies the manner in which colleges should achieve these benchmarked standards, which has created uncertainty among administrators about whether the indicators of quality lead to improvements that are actually indicative of improved performance.

This dissertation used multiple linear regression research design to determine whether predictive relationships exist between the American Association of Colleges of Nursing (AACN) indicators of quality and the Baldrige core values and concepts of performance improvement within Commission on Collegiate Nursing Education accredited baccalaureate colleges of nursing.

The purpose of this study was to determine whether the behaviors associated with specific AACN indicators of quality reflect behaviors that the Baldrige core values and concepts have already proven to be successful in achieving continuous performance improvement. The results revealed nine AACN indicators of quality behaviors most likely to enhance performance improvement outcomes within baccalaureate colleges of nursing. They include; (1) Resources are budgeted for research, development, business operations, public relations, marketing, and human resources; (2) Establishing and upholding policies that reflect faculty and leadership development resources; (3) Student experiences include service learning opportunities; (4) Practice partnerships include collaborative practice initiatives; (5) Collecting data and making program changes that focus on the level of graduate satisfaction with their preparation for the profession; (6) Faculty have input into the governance of the college/school; (7) The majority of faculty have a presence in state, regional, national, and international professional activities; (8) Opportunities for baccalaureate graduate's employment with practice partnerships; and (9) Formal mentoring program for clinical preceptors.

The results underline the fact that continuous performance improvement within baccalaureate colleges of nursing is a deliberate and dynamic analysis-driven endeavor dependent on an organization's ability, willingness, and initiative to continually strive to narrow the chasm between actual and potential performance results.

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Monteiro, Laressa Manfio. "Indicadores de qualidade assistencial e Nursing Activities Score análise correlacional em um Hospital Especializado." Botucatu, 2016. http://hdl.handle.net/11449/137790.

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Orientador: Wilza Carla Spiri
Resumo: O processo reabilitador de uma criança com fissura labiopalatina requer acompanhamento periódico de uma equipe multiprofissional. A produção do cuidado durante a hospitalização destas crianças demanda da equipe de enfermagem tempo e habilidades específicas para identificar a participação ativa dos pais/responsáveis. A adequação quali-quantitativa dos profissionais de enfermagem associados as notificações dos eventos adversos permite atingir níveis de excelência com a assistência prestada, promove a documentação das ações e intervenções de enfermagem, auxilia o enfermeiro na tomada de decisão, além de dar visibilidade a profissão. Neste contexto, este estudo teve por objetivo correlacionar a carga de trabalho dos profissionais de enfermagem com os indicadores assistenciais “lesão de pele”, “saída não planejada de sonda oro/nasogastroenteral para aporte nutricional” e “extubação acidental de cânula nasofaríngea” em uma unidade de cuidados semi-intensiva pediátrica especializada, por meio da aplicação do Nursing Activities Score informatizado. Trata-se de um estudo exploratório, correlacional e descritivo, prospectivo, de delineamento observacional analítico. A execução da pesquisa foi aprovada pelos Comitês de Ética em Pesquisa: da Faculdade de Medicina de Botucatu, Universidade Estadual Paulista “Júlio de Mesquita Filho” – CAEE: 28714114.6.0000.5411, de 22/04/2014, e do Hospital de Reabilitação de Anomalias Craniofaciais, Universidade de São Paulo – CAAE: 28714114.6.3001.5441,... (Resumo completo, clicar acesso eletrônico abaixo)
Abstract: The rehabilitating process of a child with clefts lip and palate requires periodic monitoring of a multiprofessional team. The production of care during hospitalization of these children demand of the nursing team time and specific skills to identify the active participation of parents/guardians. The quali-quantitative adequacy of nursing professionals associated with the notifications of adverse events allows to reach levels of excellence with the assistance provided, promotes the documentation of actions and nursing interventions, helps nurses in decision making, in addition to give visibility to the profession. In this context, this study aimed to correlate the workload of nursing professionals with care indicators "skin lesion", “exit not planned probe oro/nasogastroenteral for nutritional support” and “accidental extubation nasopharyngeal tube" in a pediatric semi-intensive care unit specialized, by means of application of the Nursing Activities Score computerized. This is an exploratory study, correlational and descriptive, prospective, observational analytic design. The execution of the study was approved by the Ethics Committee in Research at: the School of Medicine of Botucatu, University Estadual Paulista "Julio de Mesquita Filho" - CAEE: 28714114.6.0000.5411, 22/04/2014, and the Craniofacial Anomalies Rehabilitation Hospital, University of São Paulo - CAAE: 28714114.6.3001.5441, of 27/05/2014. The population consisted of all patients hospitalized in the unit, child... (Complete abstract click electronic access below)
Mestre

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Bentley, Tabitha Anne. "Performance Improvement Data and Staff Responsibility." ScholarWorks, 2017. https://scholarworks.waldenu.edu/dissertations/3485.

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Improving the role the nurse plays in health care delivery should be embodied in the performance improvement initiatives to successfully improve the quality of care that is delivered. The purpose of this evidence-based practice project was to collect performance improvement data and present it to staff who, in turn, used the information to improve practice and influence patient safety outcomes. The practice-focused question addressed what would occur if a tool that allowed frequent data trending was used to measure effectiveness of care and thereby influence key outcome measures. Duffy's quality caring model provided a framework for the study to support the need for the development of a dashboard for staff and to ensure that staff were informed as they developed interventions to improve patient outcomes. Publicly available data published by the Centers for Medicare/ Medicaid (CMS) for the Quality Star Report were explored to inform the project. Workgroups, comprised of volunteers from leadership and staff providing care at the bedside, were formed to implement practice changes based on the dashboard reports. By bringing the data to the attention of nurses within the organization, improvements were made in the overall score for safety of care from below national average (25th percentile of the reported 3,647 hospitals across the nation) to the same as national average (47th percentile) as reported by CMS. Through staff involvement, social change occurred as strategies were hardwired to improve categories of the Quality Star Report and ultimately patient care. The project showed that quality improvement tools can assist in empowering staff to understand the data needed to implement process improvement strategies.

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Rossaneis, Mariana Angela. "Indicadores de qualidade adotados nos serviços de enfermagem de hospitais de ensino do Estado do Paraná, Brasil." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-12062013-203435/.

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As instituições de saúde estão adotando métodos de avaliação dos seus serviços com base em indicadores para tomar decisões na busca da melhoria de seus processos e resultados. O uso de indicadores no gerenciamento do serviço gera uma cultura institucional de valorização das informações. Esse estudo teve como objetivo identificar a adoção de indicadores de qualidade da assistência de enfermagem pelos serviços de enfermagem em hospitais de ensino do Estado do Paraná. Trata-se de uma pesquisa exploratória, descritiva, transversal de abordagem quantitativa. Compuseram o local do estudo nove hospitais de ensino, entre os dez hospitais dessa natureza localizados no Paraná. A população do estudo foi composta por enfermeiros que atuam na gerência desses serviços de enfermagem de nove hospitais de ensino do Paraná. A coleta de dados foi realizada por meio de um questionário, elaborado no programa Google Drive®, que identificou a caracterização dos enfermeiros, a utilização dos indicadores de qualidade nas instituições em estudo e a opinião dos participantes sobre a pertinência desses indicadores para avaliar os serviços de enfermagem. Os dados foram coletados entre julho a setembro de 2012. Utilizou-se o programa Microsoft Excel ® 2010 para análise estatística descritiva dos dados. Os resultados permitem concluir que a população do estudo foi composta por enfermeiros com experiência profissional na assistência de enfermagem, longo período de vinculo empregatício com a instituição e formação complementar em cursos de pós-graduação na área de administração de serviços de saúde. A maioria dos indicadores utilizados no gerenciamento dos serviços de enfermagem são os indicadores gerais da instituição como a taxa de infecção hospitalar, taxa de ocupação, média de permanecia e taxa de mortalidade. As instituições também utilizam indicadores específicos da enfermagem relacionados à assistência aos pacientes e alguns indicadores de gestão de recursos humanos, principalmente, vinculados ao dimensionamento de pessoal. Os enfermeiros consideraram a maioria dos indicadores dos serviços de enfermagem como muito pertinentes e pertinentes para avaliar o cuidado. Contudo, muitos indicadores que foram considerados por eles como muito pertinentes para avalição dos serviços de enfermagem não são adotados nas instituições que atuam. Não se observou uma padronização dos indicadores adotados pelos hospitais e estes também não realizam a comparação dos seus resultados com outras instituições o que permitiria avaliar a realidade dos serviços de saúde da região e a identificação de estratégias pontuais a necessidade desses serviços. A gerência de enfermagem deve instrumentalizar-se com informações fundamentadas em indicadores que avaliem assistência e que permitam a comparação interna e externa dos seus resultados para embasar o processo de tomada de decisão e planejamento na busca da melhoria da qualidade.
Health institutions are adopting evaluating methods of services based on indicators in order to take decisions aiming the improvement of its processes and results. The utilization of indicators in management service generates an institutional culture of valuing information. This study aimed to map the quality indicators used in nursing care of teaching hospitals of Paraná State. This is an exploratory, descriptive, cross- sectional quantitative approach. Composed the study site nine teaching hospitals, hospitals in the top ten of this nature located in Paraná. The study population was composed of nurses working in nursing services management of nine universities hospitals of Paraná. The data collection was performed by using a questionnaire which identified the characterization of nurses, the quality indicators utilization in the institutions under study and participants opinion about these indicators relevance to evaluate nursing services. Data were collected between July and September 2012. We used the Microsoft ® Excel 2010 for statistical descriptive analysis data. The results allows to conclude that the studied population were composed of nurses with experience in nursing care, long employment contract with institution and further education on graduation courses in health administration services. Most of the indicators used in nursing services management are general indicators of the institution as the rate of nosocomial infection, occupancy, remained average and mortality. The institutions also use specifics nursing- indicators related on patient care and some indicators of human resource management; mainly, bound on staff measuring. The nurses considered the most nursing services indicators as very relevant and pertinent to evaluate care assistance. Although, it was observed that some indicators considered by them as very relevant to evaluate nursing services are not used in the institutions they serve. It was not observed an standardization of indicators used by the hospitals and they also do not perform the comparison of its results with other institutions which would allow to assess the health services reality in the region and identify primal strategies to the need of these services. The nursing management should gear themselves with fundamental information based on indicators which evaluate the assistance and, also, which allow internal and outsider comparison of their results to support the decision-making process and planning in the pursuit of quality improvement.

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Ferreira, Natássia Carmo Lopes Queiroz. "Avaliação da qualidade da assistência de enfermagem segundo o perfil assistencial dos pacientes de uma instituição hospitalar." Universidade de São Paulo, 2017. http://www.teses.usp.br/teses/disponiveis/22/22134/tde-02042018-183949/.

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A avaliação de qualidade das instituições de saúde evidencia uma contribuição expressiva das ações de enfermagem nos processos assistenciais. A técnica de observação com base em um check list pode se constituir em uma ferramenta valiosa para tal. A gestão do serviço de enfermagem pode ser facilitada com a adoção de indicadores assistenciais que permitem revisar os processos vigentes. Assim, este estudo objetivou avaliar a qualidade da assistência de enfermagem relacionando-a ao perfil de cuidados identificado. Estudo observacional, longitudinal, relacional, quantitativo, realizado em um hospital regional, acreditado de Minas Gerais. A amostra foi composta pelos pacientes internados nas Unidades de Clínica Cirúrgica (UCC) e Clínica Médica (UCM). Foram utilizados dois instrumentos para coleta de dados: o registro de busca ativa, baseado em 15 indicadores de qualidade, que classifica a assistência em segura, desejável, adequada, limítrofe ou insuficiente e o instrumento de caracterização do grau de dependência por meio do Sistema de Classificação de Pacientes de Perroca. Os dados foram coletados e organizados em planilhas com dupla digitação e analisados por meio estatística descritiva e teste qui quadrado de Pearson, realizadas por meio do programa STATA. Durante os 14 dias de coleta, 185 pacientes foram avaliados, totalizando 650 observações, 296 na UCC e 354 na UCM. Os resultados apontam a prevalência de homens internados nas clínicas e com idade mediana de 56 anos na UCC e 67 anos na UCM, sendo a maioria dos pacientes avaliados com perfil de cuidados mínimos nas duas unidades. Os pacientes em cuidados mínimos (CM) prevaleceram nas duas unidades, em seguida pacientes em cuidados intermediários (CI); presença de cuidados semi-intensivos (CSI) apenas na UCM, e nenhum paciente categorizado em cuidados intensivos. Na associação entre o perfil assistencial dos pacientes aos indicadores avaliados, contatou que não houve diferença na qualidade prestada, quando comparados CM e CI na UCC e UCM, e entre pacientes em CI e CSI na UCM. No tocante a adequação ao padrão de qualidade, o percentual de positividade obtido ficou abaixo do esperado, considerado insuficiente, com valores de 58% na UCC e 55% na UCM. Ao se estabelecer a associação entre o perfil de cuidados e o percentual de adequação de cada indicador nas unidades avaliadas verificou-se que não houve diferença estatística na qualidade assistencial oferecida. Apesar das características diversas das clínicas bem como de perfis de pacientes e da equipe de enfermagem identificou-se semelhança nas avaliações. Os resultados encontrados trazem implicações para a qualidade assistencial ofertada pela instituição que tem investido na melhoria da qualidade e poderão subsidiar uma discussão mais consistente sobre os processos de trabalho
The evaluation of quality of the health institutions makes evident the significant contribution of the nursing actions on the assisting processes. The observational technique based in a check list can be a valuable tool for such an action. The management of the nursing services can be facilitated with the adoption of the assistential indicators that allow to review the current processes. Therefore this study aimed to evaluate/assess the quality of the assistance in nursing according to the profile of patients of an accredited hospital in Minas Gerais. It is an observational, longitudinal and relational study with quantitative approach; accomplished in a regional hospital with inpatients receiving care in a Surgical Clinic Unit (SCU) and at a Medical Clinic Unit (MCU). Two instruments were used to collect the data: the Register of Active Search based on the 15 quality indicators that assess the care assistance in safe, desirable, adequate, limited or insufficient; the second instrument, provided by the institution determines the patients according to the degree of dependency by the Perroca\'s Classification System of Patients, after being exposed to the opinion of the Committee of Ethics in Research. The data were collected and organized in double typed spread sheets. And was used simple descriptive statistic for analysis and the Pearson\'s Chi-Squared test by the STATA program. During the 14 collecting days 185 patients were evaluated totalizing 650 observations, 296 at SCU and 354 at MCU. It was observed a predominance in men admitted to the hospital receiving care in the health center with an average age of 56 years old at SCU and 67 years old at MCU. The patients in Minimal Care (MC) prevailed on the two units, followed by the patients receiving Intermediate Care (IC). With Semi Intensive Care (SIC) only at MCU and no one patient categorized in Intensive Care. By associating the assistential profile of the patients to the assessed indicators, it was verified that there wasn\'t difference in the quality offered when comparing MC and IC at SCU and MCU, and between patients in IC and SIC at MCU. Concerning to the adequacy of the quality pattern, the percentage of positivity obtained was below expected, considered insufficient with values of 58% at SCU and 55% at MCU. By establishing the association between the profile of caring and the percentage of adequacy to pattern of quality of each indicator at the evaluated units, it was verified that there wasn\'t statistic difference in the quality offered. Although the different characteristic in each clinic as well as the profile of the patients and of the nursing staff it was identified similarity on the evaluations. The results found point out implications to the assistential quality of the assistance offered by the institution that has invested on the improvement of the quality and can contribute in a more effective discussion about the working process

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Vieira, Fabiana Pereira das Chagas. "Correlação entre tempo de Assistência de Enfermagem e indicadores de qualidade assistencial em UTI Pediátrica e Neonatal." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-10122014-181813/.

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Introdução: A associação entre tempo médio de assistência de enfermagem dispensado aos pacientes e indicadores de qualidade assistencial tem sido considerada uma importante ferramenta gerencial, possibilitando demonstrar a relevância da adequação quantitativa e qualitativa de profissionais para a promoção de cuidados de excelência aos usuários dos serviços de saúde. Objetivo: Analisar a correlação entre tempo médio de assistência de enfermagem e indicadores de qualidade assistencial em unidade de terapia intensiva pediátrica e neonatal. Método: Pesquisa de abordagem quantitativa, documental, correlacional, realizada na Unidade de Terapia Intensiva Pediátrica e Neonatal (UTIPN) do Hospital Universitário da Universidade de São Paulo (HU-USP), compreendendo o período de 01 de janeiro de 2008 a 31 de julho de 2013. Os dados foram coletados dos instrumentos gerenciais utilizados pela chefia de enfermagem da Unidade. A análise correlacional foi realizada mediante a utilização do coeficiente de correlação de Spearman para as variáveis que não seguiam distribuição normal e do coeficiente de correlação de Pearson, para as variáveis com distribuição normal. Resultados: O tempo médio de assistência de enfermagem dispensado aos pacientes, no período analisado, correspondeu a 15,23 horas, das quais 32% foram disponibilizadas por enfermeiras e 68% por técnicos-auxiliares de enfermagem. A análise correlacional entre o tempo de assistência de enfermagem e o indicador saída não planejada de sonda oro/nasogastroenteral (SOG) evidenciou coeficiente de correlação de Spearman de (r = 0,433 - 0,485), com valor de p 0,001, indicando que a disponibilidade de tempo influencia as notificações ou subnotificações desses eventos. Os resultados encontrados permitiram verificar que o tempo médio de cuidado dispensado aos pacientes da UTIPN corresponde ao preconizado pelo COFEN, porém o percentual de enfermeiras disponível para assistir o paciente crítico é menor que o indicado por esse Órgão. Conclusão: Os resultados desta pesquisa não evidenciaram alteração nos índices dos indicadores de qualidade em função do tempo médio de cuidado dispensado aos pacientes internados na UTIPN, mas sugerem que os valores encontrados podem estar relacionados ao tempo de experiência profissional e à capacitação da equipe de enfermagem, bem como à implementação de ações educativas que buscam a melhoria contínua dos processos assistenciais. Desse modo, é necessária a realização de novas investigações que contemplem outros cenários e variáveis, além dos indicadores assistenciais e do tempo de assistência de enfermagem, subsidiando o processo de tomada de decisão referente ao quantitativo e qualitativo de profissionais de enfermagem, visando melhorar a qualidade e a segurança dos pacientes pediátricos.
Introduction: Introduction: The association between the mean time of nursing care given to the patients and the indicators of quality care have been considered an important management tool, enabling to demonstrate the relevance of quantitative and qualitative adequacy of the professionals to promote excellence of care to the health service users. Goal: To analyze the correlation between the mean time of the nursing care and indicators of quality care in a pediatric and neonatal intensive care unit. Method: Research of quantitative, documentary, and correlational approach, held in the Pediatric and Neonatal Intensive Care Unit (UTIPN) at the University Hospital of the University of São Paulo (HU-USP), between January 01, 2008 and July 31, 2013. All the data were collected from management instruments used by the Unit\'s Nursing Director. The correlational analysis was done upon use of Spearman Correlation Coefficient for the variables that did not follow normal distribution and Pearson correlation coefficient for the variables with normal distribution. Results: The mean time of nursing care given to the patients, in the above mentioned period, was 15,23 hours, of which 32% were from Licensed Nurses and 68% from Certified Nursing Assistants. The correlational analysis between the nursing care time and the non planned output of the nasogastric tube indicator highlighted a Spearman correlation coefficient of (r = 0,433 - 0,485), with p < 0,001value, indicating that the availability of time influences the notification or sub notifications of these events. The results allowed to verify that the mean time of the care given to the UTIPN patients matches the one recommended by the COFEN, however the percentage of Licensed Nurses available to assist the acute patient is less than the indicated by this Agency. Conclusion: The results of this research did not highlight alteration of the quality indicators index regarding the mean time of care given to the UTIPN patients, but they suggest that the values found could be related to the professional experience and continued education of the nursing team, as well as the implementation of education actions that will keep improving the care plan. This way, it is necessary that new investigations that contemplate other scenarios and variables, in addition to the assistance and time indicators of the nursing care, subsidizing the decision making process regarding the quantitative and qualitative of the nursing professionals, aiming to improve the quality and security of the pediatric patients.

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Nepomuceno, Lilian Mara Rondello. "Avaliação do indicador de qualidade \"integridade da pele do recém-nascido\" como subsídio para a capacitação do pessoal de enfermagem." Universidade de São Paulo, 2007. http://www.teses.usp.br/teses/disponiveis/7/7131/tde-13072007-094202/.

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Estudo de abordagem quantitativa com o objetivo de propor um programa de capacitação para o pessoal de enfermagem relacionado ao indicador de qualidade integridade da pele do recém-nascido (RN), foi realizado na Unidade Neonatal do Hospital Universitário da Universidade de São Paulo no período de janeiro a maio de 2006. A avaliação da assistência de enfermagem pela identificação das lesões de pele e dos fatores de risco relacionados durante a internação permitiu levantar os aspectos a serem melhorados na assistência prestada. Verificou-se que dos 121 RN admitidos no período, 94 (77%) desenvolveram algum tipo de lesão de pele, totalizando 230 lesões, sendo que as mais freqüentes foram: equimose (117-50,6%), eritema perineal (66-28,7%) e monilíase (19-8,3%). Outras lesões como infiltração, hematoma, erosão, fissura, escoriação, abcesso e impetigo foram identificadas em menor número. Quando aos fatores de risco, o uso de adesivos foi associado a leões do tipo erosão e escoriação, a terapêutica intravenosa apresentou correlação com a maioria das lesões identificadas e o uso do sensor do oxímetro de pulso não apresentou relação com nenhuma lesão. Os RN que tiveram lesão apresentaram, em média, maior tempo de internação. O registro de algumas das lesões não foram encontradas nos impressos do Sistema de Assistência de Enfermagem, sugerindo a mecanização do processo e/ou a necessidade de capacitação desses profissionais. Os resultados subsidiaram a elaboração de um programa de treinamento e desenvolvimento apoiado nos princípios do planejamento coletivo e no desenvolvimento de competências técnico-científicas, ético-políticas e sócio-educativas, utilizando como estratégia participativa a formação de agentes multiplicadores. O desenvolvimento desse estudo evidenciou a importância da aplicação de indicadores de qualidade para a avaliação da assistência de enfermagem como uma ferramenta para o gerenciamento dos serviços prestados. Sua aplicação contribui para monitorar a qualidade do atendimento e reestruturar as ações de enfermagem, além de permitir a comparação com futuros estudos e a validação da efetividade da proposta desse programa
Study of a quantitative approach with the objective to consider a program for the qualification of the nursing staff related to the quality indicators \"integrity of the skin of newborn babies\", that was carried out in the Neonatal Unit of the University Hospital of the University of São Paulo in the period of January - May of 2006. The evaluation of the nursing assistance for the identification of skin problems and the risk-related factors on newborns during the internment period allowed to raise several aspects to be improved on the given assistance. It was verified that of the 121 newborns admitted to the neonatal unit in a given period, 94 (77%) had developed some type of skin problems, totalizing 230 injuries, among which equimose had been the most frequent (117-50,6%), followed by eritema perineal (66-28,7%) and monilíase (19-8,3%). Other injuries, such as infiltration, hematoma, fissure, abrasion, abscess and impetigo had been identified in lesser degree. As to the risk factors, the adhesive use was associated with the lesions of the type erosion and excoriation, the intravenous therapeutical presented correlation with the majority of the identified injuries, whereas the use of the sensor of the pulse oximeter did not present any correlation with the injuries. The newborns that developed a skin problem had, on the average, a greater internment time. Some of the injury cases have not been found in printed matters in any of the specific bibliography in the Nursing Assistance System, suggesting that an implementation of a mechanization of the process and/or the necessity for improving the qualification of these professionals be highly considered. The results were conducive to the elaboration of a training program and development based on the principles of collective planning and in the development of technico-scientific, social-educative and ethical-politics abilities, having, as a participative strategy, the formation and dissemination of multiplying agents. The development of this study highlighted the importance of the application of indicators of quality for the evaluation of the nursing assistance as a tool for the management and/or monitoring of nursing services. Its application contributes to monitor the quality of the service and to reorganize the tasks of nursing, whilst allowing a comparison with future studies and the validation of the effectiveness for the proposal of this Program

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Baó, Ana Cristina Pretto. "Indicadores de qualidade: ferramentas do enfermeiro-líder para o gerenciamento do cuidado." Universidade Federal de Pelotas, 2016. http://repositorio.ufpel.edu.br:8080/handle/prefix/3832.

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A avaliação da qualidade em saúde vem sendo um tema amplamente discutido, tendo como foco a atenção individualizada ao paciente e adequada às melhores práticas do cuidado. Neste sentido, os indicadores são considerados instrumentos de gestão, uma medida quantitativa que pode ser empregada como guia para monitorar e avaliar a qualidade dos serviços de saúde. O presente estudo teve como objetivo geral: conhecer o entendimento dos enfermeiros-líderes acerca da utilização dos indicadores de qualidade, como ferramentas para o gerenciamento do cuidado, e como objetivos específicos: identificar o conhecimento dos enfermeiros-líderes acerca dos indicadores de qualidade; averiguar a utilização dos indicadores de qualidade pelos enfermeiros-líderes; verificar as contribuições dos indicadores de qualidade para os enfermeiros-líderes, no gerenciamento do cuidado; identificar as dificuldades vivenciadas pelos enfermeiros-líderes em utilizar os indicadores de qualidade, e averiguar as estratégias que auxiliam na utilização dos indicadores de qualidade para o gerenciamento do cuidado do enfermeiro-líder. Trata-se de um estudo qualitativo e descritivo, realizado com 12 enfermeiros-líderes de um hospital filantrópico, no Sul do Brasil, no período de março a maio de 2016. Para a coleta dos dados, utilizaram-se entrevistas semiestruturadas e grupo focal. As informações foram analisadas conforme a análise de conteúdo e, na análise final, os dados foram confrontados com a literatura e com a Política Nacional de Atenção Hospitalar. Verificou-se que os indicadores de qualidade são entendidos como ferramenta de mensuração do resultado assistencial, promovem melhoria contínua e auxiliam na tomada de decisão clínica. Identificou-se que os indicadores de qualidade são utilizados na prática, a partir de discussões com a equipe de enfermagem, por meio de análise crítica e construção de planos de ação. Quanto às contribuições, facilitam o entendimento do processo de trabalho, bem como proporcionam a direção do cuidado e melhoria no gerenciamento do cuidado, no que tange ao olhar singular a cada paciente. Os enfermeiros-líderes evidenciam a subnotificação, a dificuldade na interpretação e aplicabilidade dos dados, a falta de tempo, a falta de compartilhamento das informações e a falta de feedback com a equipe, como dificuldades com a utilização dos indicadores de qualidade. Já as estratégias apontadas para a utilização dos indicadores de qualidade foram: construção e discussão coletiva, envolvimento da equipe de enfermagem e saúde, feedback para a equipe e trabalho educativo com a mesma. Pode-se inferir que os indicadores de qualidade subsidiam melhorias na qualidade dos serviços em saúde e no trabalho da enfermagem. Ao mesmo tempo é necessário que as instituições de saúde sensibilizem-se em instrumentalizar e apoiar os enfermeiros-líderes, de maneira a desenvolver algumas competências necessárias para a melhor utilização dos indicadores de qualidade, em busca da qualidade assistencial e do fortalecimento de políticas de saúde.
The quality assessment in health has been being a widely discussed topic, being the individualized assistance to the patient, and improvement in the care practice the focus. Having this in mind, indicators may be considered management tools, a quantitative measure that can be applied as a guide to monitor and assess the quality of health services. The following study was mainly aimed to know the understanding of nursing-leaders on the using of quality indicators as tools for care management; and specifically to identify the knowledge of nursing-leaders about quality indicators; to ascertain the using of quality indicators by nursing-leaders; to verify the contributions of quality indicators for nursing-leaders when managing care; to identify the difficulties experienced by nursing-leaders when using quality indicators; and to ascertain strategies that help in the use of quality indicators for care management by the nursing-leader. This is a qualitative and descriptive study, which was carried out with 12 nursing-leaders at a philanthropic hospital in the south of Brazil, from Mach to May 2016. For data collection, semistructured interviews and focal group were used. The information was analyzed according to content analysis, and in the final analysis, the data was compared to the literature and to the National Policy of Hospital Care. Quality indicators are understood as a measurement tool for assistance results, promote the continuous improvement and help in the clinical decision-making. It was possible to identify that quality indicators are also used in the daily practice through discussions in the nursing team with critical analysis and forming action plans. In what concerns contributions, it easy the understanding of the working process, as well it provides a direction to care and improvement to care management, mainly in reference to a wholly individual type of care. Nursing-leaders evidence underreporting, difficulty to interpret and apply the data, lack of time, lack of information sharing, lack of feedback in the team, as well difficulties to use quality indicators. On the other hand, the strategies pointed out to using quality indicators were collective forming and discussion, nursing team involvement, feedback and educative work within the team. It can be inferred that quality indicators subsidize improvements in the quality of health services and in the nursing work. At the same time, it is necessary that health institutions sensitize to tool up and support nursing-leaders, in a way that they start developing some necessary competencies to better use quality indicators for care quality and health policies fortification.

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Garcia, Paulo Carlos. "Correlação entre o tempo de assistência de enfermagem e indicadores de qualidade assistencial em Unidades de Terapia Intensiva." Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-17052017-105502/.

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Introdução: A demonstração da associação entre tempo de assistência de enfermagem dispensado aos pacientes e indicadores de qualidade assistencial pode constituir-se em importante ferramenta de gestão, subsidiando o processo de tomada de decisão acerca das questões relacionadas à adequação quantitativa e qualitativa de profissionais de enfermagem frente aos padrões de qualidade e segurança assistenciais almejados pelos serviços de saúde. Objetivo: Verificar a correlação entre tempo médio de assistência de enfermagem dispensado aos pacientes adultos, internados em unidades de terapia intensiva (UTI) do Município de São Paulo, e indicadores de qualidade assistencial: Incidência de Saída Não Planejada de Sonda Oro/Nasogastroenteral (SONGE) para Aporte Nutricional; Incidência de Extubação não Planejada (ENP) de Cânula Endotraqueal; Incidência de Perda de Cateter Venoso Central (CVC). Método: Estudo de abordagem quantitativa, observacional e correlacional, desenvolvido em 11 UTI de pacientes adultos de dois hospitais públicos e um privado, localizadas na cidade de São Paulo. A população compreendeu os registros do quantitativo e qualitativo de profissionais de enfermagem, do número de pacientes portadores de, ao menos, um dos dispositivos terapêuticos (SONGE, COT, CVC) e das ocorrências relativas às perdas dos dispositivos. Os hospitais foram nominados pelas siglas HA, HB e HC. A coleta de dados, nos HA e HB, ocorreu no período de 17 de julho a 17 de novembro de 2015. No HC os dados foram coletados de 12 de agosto a 12 de dezembro do ano de 2015. A análise foi baseada na estatística descritiva e inferencial, com significância de 5%. Resultados: Nos quatro meses do estudo foram assistidos 2.569 pacientes. O tempo médio de assistência de enfermagem dispensado aos pacientes correspondeu a 18,86 horas no HA, 21,00 horas no HB e 19,50 horas no HC. A porcentagem média do tempo ministrado por enfermeiras foi de 37,75% no HA, 35,00% no HB e 41,36% no HC. O indicador Incidência de Saída Não Planejada de SONGE para Aporte Nutricional apresentou média de 2,19/100 pacientes-dia (dp=10,93). A média do indicador Incidência de ENP de Cânula Endotraqueal correspondeu à 0,42/100 pacientes-dia (dp=4,51) e a do indicador Incidência média de Perda CVC foi de 0,22/100 pacientes-dia (dp=2,04). Não houve correlação estatisticamente significante entre o tempo médio de assistência de enfermagem dispensado pela equipe, tempo médio dispensado por categoria profissional e os indicadores de qualidade elencados. Conclusões: Apesar da hipótese do estudo ter sido refutada, esta pesquisa avança no sentido de elucidar outras variáveis que podem interferir na correlação entre eventos adversos referentes aos artefatos terapêuticos estudados e o quadro de profissionais de enfermagem. Os resultados do presente estudo podem apoiar decisões metodológicas para a verticalização do conhecimento técnico/científico em enfermagem e a condução de futuras investigações que procurem demonstrar o impacto dos recursos humanos de enfermagem na qualidade e segurança dos pacientes, profissionais e instituições de saúde.
Introduction: The evidence of association between nursing care time spent with patients and healthcare quality indicators may be an important management tool, supporting the decision-making process on issues related to quantitative and qualitative adequacy of nursing professionals when handling the care quality and safety standards needed by health services. Objective: To investigate the correlation between average times of nursing care spent with adult patients in intensive care units (ICU) in São Paulo and care quality indicators: Non Planned Incidence of Loss of Oro / Nasogastric tube (NGT) for Nutritional Intake; Non Planned Extubating (NPE) incidence of Endotracheal Cannula; Incidence of Loss of Central Venous Catheter (CVC). Method: this is a quantitative observational, correlational study carried out in 11 adult ICU patients in two public and one private hospital, located in the city of São Paulo. The population understood quantity and quality records of nursing professionals, the number of patients with at least one of therapeutic devices (NGT, NPE, CVC) and occurrences relating to device losses. Hospitals were nominated by HA, HB and HC initials. Data collection in HA and HB, occurred in the period from 17 July to 17 November 2015. In HC data were collected from August 12 to December 12, 2015. The analysis was based on descriptive and inferential statistics, with 5% significance. Results: 2,569 patients were assisted in the four months of the study. The average time of nursing care spent with patients accounted for 18, 86 hours at HA, HB and 21 hours at HB and 19, 50 at the HC. The average percentage of time dedicated by the nurses was 37.75% in HA, 35.00% in HB and 41.36% in HC. The indicator Non Planned Loss of NGT for Nutritional Intake averaged 2.19 / 100 patient-days (SD = 10.93). The average indicator incidence of NPE of Endotracheal Cannula corresponded to 0.42 / 100 patient-days (SD = 4.51) and the average indicator Incidence loss of CVC was 0.22 / 100 patient-days (SD = 2, 04). There was no statistically significant correlation between the average time of nursing care spent by the team, average time spent by professional category and the mentioned quality indicators. Conclusions: Though the study hypothesis was disproved, this research moves towards elucidating other variables that may affect the correlation between adverse events related to the analyzed therapeutic artifacts and the nursing professionals. The results of this study may support methodological decisions for the verticalization of the technical / scientific knowledge in nursing and the management of future researches aiming to demonstrate the impact of nursing human resources in the quality and safety of patients, health professionals and institutions.

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Garcia, Paulo Carlos. "Tempo de assistência de enfermagem em UTI e indicadores de qualidade assistencial: análise correlacional." Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-20062011-151925/.

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Estudo exploratório, retrospectivo, de natureza quantitativa, desenvolvido com o objetivo de analisar o tempo utilizado pela equipe de enfermagem para assistir aos pacientes internados na Unidade de Terapia Intensiva Adulto (UTIA) do Hospital Universitário da Universidade de São Paulo (HU-USP), bem como verificar sua correlação com os indicadores de qualidade assistencial. O período de análise foi 01 de janeiro de 2008 a 31 de dezembro de 2009. Os dados foram coletados dos instrumentos de gestão utilizados pela chefia de enfermagem da Unidade. A análise do tempo médio de assistência despensado em relação ao tempo médio de assistência requerido pelos pacientes foi efetuada por meio do teste estatístico t pareado. Para verificar a correlação do tempo médio de cuidado despensado aos pacientes da UTIA com o indicador de qualidade incidência de perda de cateter venoso central foi utilizado o coeficiente de correlação de Sperman, enquanto que para os demais indicadores foi utilizado o coeficiente de correlação de Pearson. O tempo médio de assistência de enfermagem despensado aos pacientes, no período analisado, correspondeu a 14 horas, das quais 31% foram ministradas por enfermeiros e 69% por técnicos/auxiliares de enfermagem. Os pacientes internados requereram cerca de 16 horas de cuidados. A aplicação do teste estatístico demonstrou que as diferenças encontradas, entre as horas de assistência despensadas pela equipe de enfermagem e aquelas requeridas pelos pacientes, foi significativa (p< 0,001), sugerindo sobrecarga de trabalho aos profissionais de enfermagem da UTIA. A análise correlacional entre o tempo de assistência de enfermagem despensado por enfermeiros e o indicador de qualidade incidência de extubação acidental, evidenciou coeficiente de correlação de Pearson de (r = - 0,454), com p valor de 0,026, indicando linearidade negativa entre as variáveis, o que permitiu inferir que a incidência de extubação acidental diminui à medida que aumenta o tempo de assistência de enfermagem despensado por enfermeiros. Os resultados encontrados permitiram verificar que as horas médias de assistência de enfermagem despensadas aos pacientes da UTIA foram inferiores às preconizadas pelos órgãos oficiais brasileiros. O tempo médio de assistência requerido pelos pacientes internados, nessa Unidade, foi superior ao preconizado pela ANVISA e inferior ao estabelecido pela Resolução COFEN n°293/04. Esse dado indica que a avaliação do quantitativo de pessoal de enfermagem nas UTIs requer o conhecimento prévio das demandas assistenciais dos usuários e não apenas a utilização dos parâmetros indicados pelos órgãos oficiais, uma vez que esse procedimento pode ocasionar um super ou sub-dimensionamento de profissionais de enfermagem. Os resultados desta investigação demonstram a influência do tempo de assistência de enfermagem, provido por enfermeiros, no resultado do cuidado ministrado aos pacientes assistidos na UTIA. As limitações da presente investigação, ou seja, o fato de ter sido realizada em apenas uma Unidade de uma única Instituição, trazem restrições para a sua generalização. Assim, considera-se necessário o desenvolvimento de novas pesquisas que contribuam para a validação desse achado, no contexto nacional. O acúmulo de evidências pode contribuir para comprovar o impacto das horas de assistência de enfermagem nos resultados assistenciais e na segurança dos pacientes.
The objective of this exploratory, retrospective, quantitative study was to analyze the time spent by the nursing staff to assist patients in Adult Intensive Care Unit (AICU) of the University Hospital, University of São Paulo (UH-USP) and verify its correlation with quality care indicators. This research started on January 1st, 2008 until December 31st, 2009. Data were collected from the administration tools used by the head nursing staff of the unit. Analysis of the average length of time in relation to the average length of time required by patients was performed using the Paired t-test. The Spearman\'s correlation coefficient was used to verify the correlation of the average length of care time given to patients of the AICU with the quality indicator incidence of loss during central venous catheter insertion while for the other indicators the Pearson correlation coefficient was applied. The average length of time regarding assistance to patients, in the analyzed period, accounted for 14 hours, of which 31% were performed by nurses and 69% for technicians / nursing assistants. The hospitalized patients required approximately 16 hours of care. The application of statistical test showed that the differences found between the hours of assistance given by the nursing staff and those required by patients was significant (p < 0.001), suggestive of the heavy workload for the nurses in the AICU. The correlational analysis between length of time of nursing care given by nurses and the quality indicator incidence of accidental extubation evidence the Pearsons correlation coefficient (r = - 0.454), with p value of 0.026, indicating negative linearity between variables, which allowed us to infer that the incidence of accidental extubation decreases with increasing nursing care time given by nurses. The results revealed that the average hours of nursing care to patients of AICU were lower than those recommended by the official Brazilian Agencies. The average time of care required by patients hospitalized in this unit was higher than that recommended by ANVISA and lower than that established by COFEN Resolution Nr. 293/04. It indicates that the quantitative assessment of nursing staff in ICUs requires prior knowledge of the user´s health care demands and not only the use of parameters indicated by official agencies, since this procedure may cause an over-or under-dimensioning of nursing professionals. The results of this study showed the influence of nursing care time provided by nurses in the outcome of care given to patients assisted in the AICU. The limitations that needs to be addressed regarding the present study is the fact that it was performed in just one Unit of a unique Institution, which brought restrictions for its generalization. Thus, further studies are needed to contribute to the validation of this finding in a national context. The addition of more evidence may help to demonstrate the impact of nursing care time in health care results and patient safety.

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Chora, José Manuel Lúcio. "Fundamentos para a gestão estratégica na saúde. A enfermagem: o caso do sistema de classificação de doentes." Master's thesis, Universidade de Évora, 2006. http://hdl.handle.net/10174/16001.

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Fundamentos para a gestão estratégica na saúde: A enfermagem - 0 caso do sistema de classificação de doentes A dissertação enquadra-se nos sistemas de informação em enfermagem, assim os gestores ao nível estratégico, tático e operacional devem possuir instrumentos que contribuam para a gestão eficiente e eficaz dos enfermeiros. A coordenação do sistema de classificação de doentes (SCD/E) é da responsabilidade do Ministério da Saúde - Instituto de Gestão informática e Financeira tendo sido adaptado e implementado em 1984. Atualmente o SCD/E cumpre os requisitos de qualidade enumerados na NP EN ISO 9001. O SCD/E constitui um sistema de informação do subsistema de enfermagem, que permite a tomada de decisão em tempo útil, contribuindo para a gestão dos recursos humanos e de qualidade. O percurso de investigação contemplou 31 Enfermeiros Diretores a nível nacional, tendo adotado o paradigma quantitativo e utilizado como método de pesquisa, o inquérito por questionário postal. As dimensões analisadas na dissertação foram a gestão da informação, dos recursos humanos e da qualidade dos cuidados de enfermagem e como podem globalmente contribuir para a tomada de decisão a nível estratégico. Os inquiridos consideraram que o SCD/E contribui para a determinação das necessidades, para a tomada de decisão em relação aos recursos de enfermagem em tempo útil e para a gestão eficaz do número de enfermeiros por serviço. Na organização dos cuidados de enfermagem, o SCD/E contribui para a gestão de recursos humanos, para a operacionalização da metodologia de prestação de cuidados de enfermagem e da metodologia científica de organização dos cuidados de enfermagem, constituindo um indicador para avaliar a gestão da unidade de cuidados. /ABSTRACT - The dissertation inserts itself in nursing information systems, so the managers must possess as a strategic, tactical and operational level, tools that contribute to the efficient management of nurses. The coordination of the patient classification system (SCD/E) is under the responsibility of the Health Ministry - Institute of information and Financial Management, having been adapted and implemented in 1984. At present the (SCD/E) fulfils the quality requisites enumerated in NP EN ISO 9001. The SCD/E constitutes a system of information of the nursing subsystem, which allows the taking of decisions in useful timing, contributing to the management of human and quality resources. The course of investigation contemplated 31 Nursing Directors at a national level, having adopted the quantitative paradigm and having used as a research method the inquiry through postal questionnaire. The analyzed dimensions in the dissertation were the management of information of human and quality resources of the nursing care and how they can, globally, contribute for the taking of decisions at a strategic level. The inquired considered that the SCD/E contributes to the determining of necessities, to the decision taking in what concerns the resources in nursing in useful timing and to the efficient management of the number of nurses per service. In the organization of nursing care, the SCD/E contributes to the management of human resources, to the operational side of the methodology of nursing care providing and of the scientific methodology of organization of nursing care, constituting an indicator to evaluate the management of the care unit.

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Mukai, Helena Ayako. "Gestão assistencial ao portador de transtorno mental: avaliação de necessidades cuidativas e carga de trabalho." Faculdade de Medicina de São José do Rio Preto, 2012. http://bdtd.famerp.br/handle/tede/169.

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Made available in DSpace on 2016-01-26T12:51:42Z (GMT). No. of bitstreams: 1 helenaayakomukai_dissert.pdf: 6852127 bytes, checksum: a5131615278936863e837f975418aa5f (MD5) Previous issue date: 2012-05-08
Introduction: Knowledge on hospitalized patients nursing care demands and the nursing team s workload permit implementing changes in the care process and in care management. Aims: This study aimed to: 1- Identify the sociodemographic and epidemiological profile of patients with mental disorders; 2- Assess their nursing care needs and, 3- Measure the mean number of care hours delivered and the nursing team s workload. Sample and Method: This descriptive and retrospective research (2006-2010) was conducted at a public neuropsychiatric hospital in the Brazilian Southeast. In this study, 105 mental disorder patients were examined through the application of a patient classification instrument. For statistical treatment, Main Components Analysis, Variance Analysis, Kruskal-Wallis test and Bonferroni s adjustment were used. Results: Hospitalization times of up to 15 years were predominant, with 84 (80%), schizophrenia diagnoses 50 (47.7%) and patients in the discrete care category (73.3%). The nursing/bed index ranged from 0.22 to 0.48, and the nurse/bed index from 0.06 to 0.13; the mean number of care hours from 0.57 to 0.88 (nurses) and from 1.97 to 3.16 (nursing auxiliaries) and the workload from 119.6 to 183 hours. Conclusion: The researchers hope these research results can contribute to the elaboration of mental health policies and equip managers for decision-making and the establishment of action strategies aimed at care planning and quantitative/qualitative staff adjustments.
Resumo:Introdução: O conhecimento da demanda de cuidados em relação à enfermagem de pacientes internados e carga de trabalho da equipe possibilitam implementar mudanças no processo de assistir e no gerenciamento da assistência. Objetivos: Este estudo teve como objetivos: 1- Identificar o perfil sóciodemográfico e epidemiológico de pacientes com transtornos mentais; 2- Avaliar suas necessidades cuidativas em relação à enfermagem e, 3- Mensurar as horas médias de assistência dispensadas e a carga de trabalho da equipe de enfermagem. Casuística e Método: Trata-se de uma pesquisa descritiva, retrospectiva (2006-2010) conduzida em hospital neuro psiquiátrico público localizado na região sudeste do Brasil. Foram investigados 105 pacientes portadores de transtorno mental mediante aplicação de instrumento de classificação de pacientes. O tratamento estatístico foi realizado por meio de Análise de Componentes Principais, Análise de Variância, teste de Kruskal-Wallis e ajuste de Bonferroni. Resultados: Houve predomínio de tempo de internação até 15 anos 84(80%), diagnóstico de esquizofrenia 50(47,7%) e pacientes na categoria de cuidados discreta (73,3%). A relação enfermagem/leito variou de 0,22 a 0,48 e a enfermeiro/leito de 0,06 a 0,13; as horas médias de assistência de 0,57 a 0,88 (enfermeiros) e de 1,97 a 3,16 (auxiliares de enfermagem) e a carga de trabalho de 119,6 a 183 horas. Conclusão: Almeja-se que os resultados dessa investigação possam contribuir na elaboração de políticas de saúde mental e instrumentalizar o gestor na tomada de decisão e estabelecimento de xiii estratégias de ação voltadas ao planejamento da assistência e ajuste quanti/qualitativo de pessoal.

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Nogueira, Tatiana do Altíssimo. "Correlação da carga de trabalho de enfermagem e indicadores assistenciais em unidade de terapia intensiva." Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-16062015-192534/.

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Estudo transversal, descritivo, de natureza quantitativa, realizado com o objetivo de correlacionar o tempo médio de assistência dispensado pelos profissionais de enfermagem em uma Unidade de Terapia Intensiva (UTI) de um hospital privado de um município do interior do estado de São Paulo, com indicadores de qualidade assistencial: incidência de flebite, incidência de extubação orotraqueal (extot) não planejada, incidência de úlcera por pressão (UP), incidência de saída não planejada de sonda nasoenteral (SNE) para aporte nutricional, densidade de incidência de infecção do trato urinário (ITU) e densidade de incidência de pneumonia associada à ventilação mecânica (PAV). O período de análise foi de 01 de janeiro de 2011 a 31 de dezembro de 2013 e os dados foram obtidos de um sistema de registro eletrônico que armazena e gerencia as informações na unidade investigada, além da escala diária do pessoal de enfermagem. Para a análise dos dados, foi utilizada a correlação de Pearson para as variáveis número médio de horas dispensadas e a razão de horas dispensadas por requeridas (p-valor < 0.001) e, para as variáveis resposta, foram usados os Modelos Lineares Generalizados, com nível de significância de 5% (?=0,05). A amostra desse estudo foi composta por 1.717 pacientes, sendo 61% com idade acima de 65 anos, submetidos a tratamento clínico (70%) e média de internação de 3,85 dias, sendo a maioria proveniente da emergência (48,7%). O índice de gravidade SAPS 3 observado foi de 48,6 pontos e a mortalidade no período foi de 18,7%. O tempo médio de assistência de enfermagem dispensado aos pacientes correspondeu a 12,21 horas, sendo que, dessas, os enfermeiros ministraram um mínimo de 23% e um máximo de 30%. Obteve-se um valor de NAS médio de 54,87 pontos, o que equivale a 13,17 horas de assistência de enfermagem requeridas. A média da razão de horas dispensadas por requeridas foi de 0,87. Na análise correlacional entre os indicadores assistenciais e o tempo de assistência de enfermagem dispensado, obteve-se que a incidência de flebite, extot não planejada e de densidade de incidência de PAV apresentou significância estatística, indicando que, quanto maior a razão das horas dispensadas por requeridas, menor a probabilidade da ocorrência desses eventos, segundo modelo ajustado. Os achados desse estudo apontam para a importância da análise das necessidades quanti-qualitativas de profissionais de enfermagem, na medida em que se constroem evidências do impacto do dimensionamento de pessoal e resultados da assistência prestada. A limitação da presente investigação reside no fato de ter sido realizada em uma única UTI de um hospital privado, com um perfil de pacientes diferenciado, o que traz, portanto, restrições para sua generalização. A escassez de estudos na literatura sobre a temática limita, ainda, o confronto dos dados obtidos.
Transversal, descriptive and of quantitative approach study, developed with the aim of to correlate the assistance average time spent by nursing professionals in an Intensive Care Unit (ICU) of a private hospital of a city from Sao Paulo State, with the nursing assistance indicators: phlebitis incidence, unplanned orotracheal extubation (OTE) incidence, incidence of pressure ulcer (PU), unplanned output incidence of nasogastric tube (NGT) for nutritional support, incidence density of urinary tract infection (UTI) and incidence density of mechanical ventilation-associated pneumonia (VAP). The analysis period was from 1 January 2011 to 31 December 2013 and the data were obtained from an electronic registry system that stores and manages information in the investigated unit, in addition to daily scale of nursing staff. For data analysis, it was used the Pearson correlation for the variables average number of hours provided and the ratio of hours provided by required (p <0.001), and, for the response variables, the Generalized Linear Models with significance level of 5% (? = 0.05) were used. This study sample consisted of 1.717 patients, 61% aged over 65 years, undergoing medical treatment (70%) and average length of stay of 3.85 days, most of them from emergency (48.7%). The severity index SAPS 3 observed was 48.6 points and mortality in the period was 18.7%. The average time of nursing care provided to patients was 12.21 hours, and, of these, nurses ministered a minimum of 23% and a maximum of 30%. There was obtained an average value NAS of 54.87 points, which is equivalent to 13.17 hours required of nursing care. The mean ratio of hours provided by required was 0.87. In the correlation analysis between the care indicators and provided nursing care time, it was obtained that the incidence of phlebitis, unplanned OET and incidence density of VAP were statistically significant, indicating that the higher the ratio of hours provided by required, the lower the probability of occurring these events, according to the adjusted model. Our findings point to the importance of quantitative and qualitative needs analysis of nursing professionals in so far as they build evidence of the impact of staff dimensioning and delivery of care results. The limitation of this research lies in the fact that it was made in a single ICU of a private hospital, with a distinctive patients profile, which brings, therefore, restrictions to its generalization. Lack of studies in the literature about this subject also limits a comparison of obtained data.

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Vituri, Dagmar Willamowius. "Avaliação como princípio da Gestão da Qualidade Total: testando a confiabilidade interavaliadores de indicadores de qualidade da assistência de enfermagem." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-26092013-190013/.

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A implementação de um sistema de avaliação organizacional por meio de indicadores é imprescindível para uma administração eficiente, na busca da melhoria da qualidade e segurança da assistência, otimização dos recursos, produtividade e satisfação do cliente. A utilização de medidas válidas e fidedignas, no entanto, é condição essencial, pois propicia monitorar a qualidade do cuidado dispensado, subsidia o planejamento de ações corretivas, além de direcionar estratégias e reajuste de metas por meio de ações educativas e de valorização profissional, princípios do Gerenciamento da Qualidade. O objetivo do estudo é testar a confiabilidade interavaliadores de indicadores de qualidade e utilizá-los na avaliação da assistência de enfermagem em hospital público de ensino. Foi desenvolvido em duas etapas: na primeira desenvolveu-se uma pesquisa quantitativa, metodológica, experimental e aplicada, em um hospital terciário público de ensino, que testou a confiabilidade interavaliadores de quinze indicadores de qualidade do cuidado de enfermagem. Na segunda etapa desenvolveu-se uma pesquisa aplicada, descritiva, exploratória, de abordagem quantitativa, do tipo estudo de caso, em duas unidades médico- cirúrgicas da instituição, com um total de 113 leitos, que avaliou a qualidade da assistência de enfermagem por meio da aplicação dos indicadores testados. Os resultados da primeira fase demonstram a fidedignidade dos indicadores, com resultados de Kappa para os indicadores de número 1 a 11 e 15 variando entre 0,956 e 1,000 e Coeficiente de Correlação Interclasse entre 0,951 e 0,992 para os indicadores 12, 13 e 14, o que caracteriza concordância/reprodutibilidade excelente, com p-value menor do que 0,001. Os resultados da aplicação dos indicadores na avaliação da qualidade da assistência mostram que na unidade feminina os menores percentuais de adequação ao padrão relacionam-se aos registros das ações de cuidados, no que tange às identificações (acesso venoso periférico - 44%, equipos - 66%, rótulos de soro - 60%, escala graduada - 33% e sonda gástrica - 58%) e checagens (prescrição de enfermagem - 52%, médica - 75% e registro de sinais vitais - 55%). Na unidade masculina os menores percentuais também se relacionam às identificações (acesso venoso periférico - 58% e sonda gástrica - 71%) e checagens (prescrição de enfermagem - 82%, médica - 86% e registro de sinais vitais - 88%). Com base nos resultados e a partir da aplicação do Ciclo PDCA para Solução de Problemas e ferramenta 5W1H para elaboração do Plano de Ação, a metodologia WebQuest foi proposta como estratégia educativa para enfrentamento dos problemas detectados. Conclui-se que os indicadores testados atendem ao requisito de fidedignidade da medida e os níveis de concordância e confiabilidade obtidos demonstram a relevância deste instrumento para a prática clínica, na avaliação da qualidade da assistência de enfermagem. Nas unidades avaliadas, o desempenho das equipes de enfermagem em relação aos indicadores avaliados se mostrou comprometido, principalmente no que se refere aos registros das ações de cuidados, caracterizando a necessidade de investimentos em capacitação, por meio de formas mais atraentes e estimulantes, que propiciem a busca ativa do conhecimento e que estimulem os servidores a participar das atividades educativas oferecidas pela instituição.
The implementation of an organizational assessment system by means of indicators is essential for an efficient administration in the pursuit of improving the quality and safety of care and optimizing resources, productivity and customer satisfaction. The use of valid and reliable measures, however, is a core condition because it allows for monitoring the quality of the provided care, subsidizes the planning of corrective actions, in addition to directing strategies and readjustment of goals through education and professional development, principles of Quality Management. Thus, this study aims to test the inter-rater reliability of quality indicators and use them in the evaluation of nursing care in a public school hospital. It was developed in two phases: firstly, an applied experimental quantitative methodological research was accomplished in a tertiary public school hospital, in which the inter-rater reliability of fifteen indicators of nursing care quality was tested. In the second phase, an applied descriptive exploratory quantitative research, kind of case study, was accomplished in two medical surgical units of the institution, with a total of 113 beds, which assessed the quality of nursing care through the application of the tested indicators. The results of the first phase show the reliability of the indicators, with Kappa results for the indicators number 1 to 11 and 15 ranging between 0.956 and 1.000 and Intraclass Correlation Coefficient between 0.951 and 0.992 for the indicators 12, 13 and 14, which characterizes excellent concordance/reproducibility, with p-value less than 0.001. The results of the application of the indicators in the assessment of quality care show that in the female unit the lowest percentages of adequacy to the standard relate to the records of care actions, with respect to identification (peripheral venous access - 44%, hoses - 66%, labels of serum - 60%, graduated scale - 33% and gastric hose - 58%) and verification (nursing prescription -52%, medical prescription - 75% and recording vital signs - 55%). In the male unit the lowest percentages also relate to identification (peripheral venous access - 58% and gastric hose - 71%) and verification (nursing prescription - 82%, medical prescription - 86% and recording vital signs - 88%). Based on the results as well as the implementation of the PDCA cycle for Troubleshooting and the 5W1H tool for preparation of the Action Plan, the Web Quest method was proposed as an educational strategy for coping with the problems detected. In conclusion, the indicators tested meet the requirement of reliability of the measures and the levels of agreement and reliability obtained demonstrate the relevance of this instrument in clinical practice for the evaluation of the quality of nursing care. As to the assessed units, the performance of nursing teams in relation to indicators shows insufficient, especially in relation to records of care actions, characterizing the need for investment in more attractive and stimulating training, encouraging the active search for knowledge and stimulating the servers to participate in the educational activities offered by the institution.

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Silva, Leandra Terezinha Roncolato da. "Avaliação da qualidade da assistência à saúde quanto às medidas de prevenção e controle de pneumonia associada à ventilação mecânica." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-16112010-101217/.

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Os serviços de saúde vêm desenvolvendo programas e ações visando a qualificação de seus processos de trabalho com intuito de reduzir, eliminar e prevenir deficiências da qualidade e que também atendam às necessidades e expectativas dos usuários. Diferentes estratégias de avaliação das práticas em saúde têm sido adotadas, permitindo a identificação das condições em que as práticas assistenciais são executadas. As infecções hospitalares constituem risco significativo à saúde dos usuários e, dentre estas, a pneumonia (PNM) assume particular importância, dada a prevalência e mortalidade a ela associadas, especialmente quando acomete pacientes graves internados em unidades de terapia intensiva (UTI). Para avaliação dos processos de trabalho, a literatura recomenda a utilização de indicadores que avaliem não só a estrutura, como também o processo e o resultado. Assim, este estudo objetivou avaliar a qualidade da assistência à saúde prestada em uma UTI, quanto ao uso das medidas de prevenção e controle de PNM em pacientes de alto risco submetidos à ventilação mecânica. Trata-se de um estudo descritivo exploratório, com abordagem quantitativa, realizado na UTI adulto de um hospital público de ensino de grande porte e nível terciário. Os sujeitos da pesquisa foram os pacientes internados na unidade sob assistência ventilatória invasiva com rebaixamento de consciência e/ou nutrição por sondas digestivas. Os dados foram coletados diariamente nos três turnos de trabalho utilizando o Indicador de Avaliação da Adesão às Medidas de Prevenção e Controle de Pneumonia em Pacientes de Alto Risco (IRPR) que monitora a aplicação de medidas de controle e prevenção de pneumonia hospitalar, a saber: decúbito elevado (entre 30 e 45º), fisioterapia respiratória, utilização de soluções estéreis nos equipamentos de terapia respiratória e adesão à rotina de troca dos inaladores estabelecida na instituição. Participaram do estudo, 38 pacientes, sendo 26 (68,42%) do sexo masculino e 12 (31,58%) do sexo feminino, com idades entre 19 e 82 anos e tempo de internação na UTI de 1 a 28 dias. Destes pacientes, 19 receberam alta, 3 (7,89%) permaneceram internados e 16 (42,10%) evoluíram para óbito. Foram realizadas 839 observações, relacionadas às medidas de prevenção e controle de PAVM conforme indicador IRPR. A conformidade geral a todas as medidas de prevenção e controle de PAVM correspondeu a 26,94%. A manutenção da cabeceira elevada e o atendimento de fisioterapia foram as medidas que mais influenciaram negativamente na obtenção dessa conformidade geral. Observou-se nos prontuários médicos que 13 (34,21%) pacientes desenvolveram PNM durante a internação. Foram calculados os índices de conformidade e não conformidade geral e de cada medida específica de prevenção e controle de PAVM para estes pacientes, com resultados semelhantes. Conclui-se que a conformidade alcançada nesta investigação não foi satisfatória (26,94%), embora algumas medidas isoladas que compõem o indicador IRPR tenha alcançado índices próximos a 100%. Este estudo possibilitou identificar a não adesão a determinadas práticas, embora instituídas na instituição investigada. Espera-se que a divulgação dos resultados propicie a adoção de novas estratégias educativas para equipe de saúde, visando desenvolver ações de melhoria contínua para práticas assistenciais.
The health services have been developing programs and actions aiming at the qualification their process of work with intent to reduce, to eliminate and to prevent deficiencies of the quality and that also meet the needs and expectations of users. Different strategies of evaluation of the practices in health have been adopted, allowing the identification of the conditions under which care practices are executed. The hospital infections constitute significant risk the health of the users and among these, the pneumonia (PNM) assumes private importance, given the prevalence and mortality it associated, especially when to assault patient serious interned in units of intensive therapy (UTI). For evaluation of the work processes, the literature recommends the use of pointers that not only evaluate the structure, as well as the process and the result. Thus, this study it objectified to evaluate the quality of the assistance to the health given in a UTI, how much to the use of the measures of prevention and control of PNM in patients of high risk submitted to the ventilation mechanics. This is a descriptive exploratory study, with quantitative boarding, carried through in the adult UTI of a public hospital of education of great transport and tertiary level. The study subjects were patients interned in the unit under invasive ventilators support with degradation of conscience and/or nutrition for digestive sounding leads. The data had been collected daily in the three turns of work using the Pointer of Evaluation of the Adhesion to the Measures of Prevention and Control of Pneumonia in at righ risk (IRPR) that monitors the application of measures of control and prevention of hospital pneumonia, namely: high decubitus (between 30 and 45º), respiratory therapy, use of barren solutions in the equipment of respiratory therapy and adhesion to the routine of exchange of inhalers established in the institution. Participated in the study, 38 patients, being 26 (68.42%) of masculine sex and 12 (31.58%) of the feminine sex, with ages between 19 and 82 years and time of internment in the UTI of 1- 28 days. From these patients, 19 they had 19 received high, 3 (7.89%) had remained interned and 16 (42.10%) had evolved for death. 839 comments, related to the measures of prevention and control of PAVM as indicating IRPR had been carried through. General conformity to all the measures of prevention and control of PAVM corresponded 26.94%. The maintenance of the high headboard and the attendance of therapy had been the measures that had more influenced negative in the attainment of this general conformity. It was observed in the medical handbooks that 13 (34.21%) patient ones had developed PNM during the internment. The indices of conformity and not general conformity and each specific measure of prevention and control of PAVM for these patients had been calculated, with similar results. One even so concludes that the conformity reached in this inquiry was not satisfactory (26.94%), some isolated measures that compose pointer IRPR have reached next indices the 100%. This study identified not adherence to certain practices, through established in the institution studied. It is hoped that the dissemination of results conducive to the adoption of new educational strategies for health staff in order to develop actions for continuous improvement to health care practices.

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Nakrem, Sigrid. "Measuring quality of care in nursing home - what matters?" Doctoral thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for samfunnsmedisin, 2011. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-14729.

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Residential care in nursing homes continues to be necessary for those individuals who are no longer able to live safely and comfortably at home. The demographic change with increasing number of persons over 65 years in the next 20 years also means that the percentage of those who will require care in a nursing home some time before the end of their lives will increase. Therefore, anticipating this pressure to expand nursing home availability, it is critical that these services are developed from a profound understanding of what creates the best value. Nursing homes in developed countries have evolved over the past half-century from being places of mainly custodial care to facilities responsible for the management of an ever increasing range of complex nursing and medical conditions. Nursing home residents are frail older adults with complex needs, dependent on advanced nursing care. Determining what aspect of nursing homes should and can be measured is the current work of many national health care systems. However, uncovering what the nursing home residents perceive as the most important aspects of quality and how they experience living in a nursing home is necessary to develop effective person-centred care. The overall aim of the present thesis was to contribute to a deeper understanding of quality of care in nursing homes, integrating the professionals’, residents’ and family’s perspectives. The research design is a qualitative approach to explore the concept quality of care and its domains. The thesis comprises a review of internationally used nursing sensitive quality indicators for nursing homes. The indicators are evaluated for their validity as described in the literature. The thesis further describes the residents’ experiences with the interpersonal factors of nursing care quality, as well as the residents’ experiences of living in a nursing home. The thesis also explores the understanding and belief about nursing home quality held by family members of residents. The thesis is based on in-depth interviews of residents in four different nursing homes, and focus group interviews of family members of residents in two different nursing homes. The findings are that quality of care in long-term care in nursing homes encompasses at least four domains: quality of the living conditions, quality of the nursing staff, quality of direct nursing care, and quality of the social environment. Moreover, care quality is influenced by a range of external factors such as the national policy, laws and regulations, management of the organization and the physical building. The local community provides a context in which the nursing home is more or less integrated into. The review of internationally used quality indicators indicate that some factors of care processes and health outcomes for nursing home residents could be measured and give valid and reliable evaluation of the nursing home care quality. In the explorative qualitative study, residents and family placed more emphasis on physical and psychological well-being, interpersonal relationships and the social environment if quality of care is to result. Objective indicators of essential areas of resident-experienced quality need to be developed. This should be done in collaboration with the residents and their next-of-kin, in addition to professional expertise. Methodological and practical implications of the results are discussed.
Sykehjem er en helsetjeneste som vil være nødvendig for eldre som ikke føler seg trygge eller kan få tilstrekkelig behandling, pleie og omsorg i eget hjem. Antall eldre over 65 år er økende i Norge, noe som innebærer et økt press på sykehjem i framtiden. Det er derfor av stor betydning at sykehjemstjenesten utvikles med tanke på å skape best mulig nytteverdi ut fra behov. Sykehjemmene har utviklet seg de siste 50 årene fra hovedsakelig et botilbud til helseinstitusjoner som gir avansert helsehjelp. Sykehjemsbeboere er skrøpelige eldre med komplekse problemstillinger, avhengig av avansert sykepleie. Kvalitetsindikatorer er kvantitative mål som reflekterer en profesjonell standard for pleie og omsorg, og slike mål benyttes i økende grad for å vurdere kvalitet i sykehjem. Imidlertid er det nødvendig å inkludere det som har størst betydning for sykehjemsbeboere i slike mål for å kunne gi god pasientsentrert sykepleie. Hovedmålsettingen med studien var å bidra til en dypere forståelse av sykehjemskvalitet, ut fra helsepersonellets, beboernes og pårørendes ståsted. Avhandlingen omfatter en oversikt over kvalitetsindikatorer som er i bruk internasjonalt. Videre beskriver avhandlingen beboernes erfaringer med mellommenneskelige faktorer ved sykehjemskvalitet, samt hvordan de erfarer å bo i et sykehjem og opplever kvaliteten på “hjemmet” sitt. I avhandlingen blir også pårørendes forståelse av og meninger om sykehjemskvalitet utforsket. Avhandlingen er basert på dybdeintervju av beboere ved fire ulike sykehjem, og fokusgruppeintervjuer med pårørende ved to av sykehjemmene. Funnene viser at kvalitet på pleie og omsorg i sykehjem omfatter minst fire hovedområder: Bokvalitet, personellkvalitet, helsetjenestekvalitet og sosial kvalitet. Videre er pleie- og omsorgskvaliteten påvirket av en rekke eksterne faktorer som nasjonale føringer, lovverk, ledelsesstruktur, bygningskonstruksjon og lokale forhold. Den internasjonale oversikten over kvalitetsindikatorer gir indikasjoner på at noen av dem kan brukes som pålitelige og gyldige evalueringer av kvaliteten på pleie og omsorg, samt helserelaterte resultater for beboerne. I den kvalitative intervjuundersøkelsen med beboere og pårørende, ble fysisk og psykisk velvære, mellommenneskelige forhold og det sosiale miljøet tillagt større betydning for kvaliteten. Objektive indikatorer for disse beboererfarte områdene for kvalitet må utvikles. For å sikre at disse er pasientsentrerte, bør utviklingen av kvalitetsindikatorer gjøres i tett samarbeid med sykehjemsbeboerne og pårørende, i tillegg til helsepersonell.

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Cervo, Anamarta Sbeghen. "EVENTOS ADVERSOS EM TERAPIA NUTRICIONAL ENTERAL." Universidade Federal de Santa Maria, 2013. http://repositorio.ufsm.br/handle/1/7388.

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This study aims to determine the occurrence of adverse events related to the use of enteral nutrition in patients hospitalized at the University Hospital of Santa Maria (HUSM), based on the quality indicators. This is an exploratory study, longitudinal, descriptive study with a quantitative approach. Follow-up of 46 adult patients of both sexes aged was conducted from 18 years in the use of enteral nutritional therapy in the Intensive Care Unit and Adult Medical Clinic II, in the period January-May 2012. To collect the a semistructured data form with information about the identification data, sociodemographic and data quality indicators (inadvertent output, tube obstruction and received diet volume) was used. Among the patients treated there was a predominance of males (71.7%), aged between 41 and 80 years (69.6%), skin color / Caucasians (93.6%), single (51.1 %) with incomplete 1st grade (53.2%) and from Santa Maria (53.2%). The diagnoses had a higher frequency were related to neurological disorders (N = 18), respiratory (N = 12) and neoplastic (N = 12). The average number of days in which patients used the probe to enteral feeding was 18.5 days (SD = 8.6), minimum of three and maximum of 30 days. Among the reasons that led to the suspension of the diet are: pause for body care (N = 2, 2.4%), exams and procedures (N = 46, 54.8%), for nausea and vomiting (N = 29 , 34.5%) and delay in installation of new bottle for not available in the unit (N = 7, 8.3%). In the study period 39 inadvertent exits the probe and tube obstruction occurred, showing incidence rates of 4.6% and 2.1%, respectively. On average, patients stopped receiving 176.4 ml (± 117.8), with a median of 81.4 ml. 72 drugs administered by tube feeding of patients who used NE were also identified. We conclude that the use of quality indicators in nursing constitutes a useful tool to assess the quality of care.
Este estudo tem como objetivo verificar a ocorrência de eventos adversos relacionados ao uso de nutrição enteral em pacientes internados no Hospital Universitário de Santa Maria (HUSM), tendo por base os indicadores de qualidade. Trata-se de um estudo exploratório, longitudinal, descritivo, com abordagem quantitativa. Foi realizado acompanhamento de 46 pacientes adultos de ambos os sexos com idade a partir de 18 anos, em uso de terapia nutricional enteral, na Unidade de Terapia Intensiva Adulto e Clínica Médica II, no período de janeiro a maio de 2012. Para a coleta dos dados foi utilizado um formulário semiestruturado com informações sobre os dados de identificação, caracterização sociodemográfica e dados sobre os indicadores de qualidade (saída inadvertida, obstrução da sonda e volume recebido da dieta). Dentre os pacientes acompanhados houve predomínio do sexo masculino (71,7%), com faixa etária entre 41 e 80 anos (69,6%), de cor da pele/raça branca (93,6%), solteiros (51,1%), com 1º grau incompleto (53,2%) e procedentes de Santa Maria (53,2%). Os diagnósticos que apresentaram maior frequência estavam relacionados aos distúrbios neurológicos (N=18), respiratórios (N=12) e neoplásicos (N=12). A média de dias em que os pacientes utilizaram a sonda para alimentação enteral foi de 18,5 dias (DP= 8,6), mínimo de três e máximo de 30 dias. Dentre os motivos que levaram à suspensão da dieta estão: pausa para higiene corporal (N=2; 2,4%), realização de exames e procedimentos (N=46; 54,8%), por náusea e vômito (N=29; 34,5%) e demora na instalação de novo frasco por não haver disponível na unidade (N=7; 8,3%). No período avaliado ocorreram 39 saídas inadvertidas da sonda e uma obstrução da sonda, evidenciando taxas de incidência de 4,6% e 2,1%, respectivamente. Em média os pacientes deixaram de receber 176,4 ml (±117,8), com mediana de 81,4 ml. Também foram identificados 72 medicamentos administrados pela sonda de alimentação dos pacientes que fizeram uso de NE. Conclui-se que o uso de indicadores de qualidade na enfermagem se constitui em uma ferramenta útil para avaliar a qualidade da assistência.

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31

Rosetti, Kesia Alves Gomes. "Avaliação do indicador manutenção do cateter temporário duplo lúmen para hemodiálise em um Hospital Universitário." Universidade de São Paulo, 2012. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-08102012-150334/.

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Trata-se de um estudo quantitativo, exploratório, descritivo, observacional, cujo objetivo foi avaliar a conformidade da prática assistencial de manutenção do cateter temporário duplo lúmen para hemodiálise, por meio do emprego do indicador de processo, na unidade de hemodiálise em um hospital universitário do Município de São Paulo. A casuística compôs-se de 155 oportunidades de análise da prática selecionada. A coleta de dados ocorreu no período de março a novembro de 2011, por meio de observação estruturada, direta e pela utilização de dois formulários. Os dados foram analisados em função da estatística descritiva. Na caracterização dos usuários, constatou-se que a maioria (75,6%) pertencia ao sexo masculino, com média de idade de 55 anos (dp± 16,5); 52,6% apresentavam como diagnóstico de admissão a Hipertensão Arterial Sistêmica, seguida de Doença Renal Crônica Agudizada (39,5%) e Diabetes Mellitus (36,8%). No que diz respeito ao índice geral de conformidade do indicador, este correspondeu a 65,8%. Em relação aos 13 componentes específicos do indicador, 9 (69,2%) apresentaram 100% de conformidade. Os piores percentuais de conformidade (83,9%) foram atribuídos à prática de higiene das mãos pelos profissionais da saúde e ao uso de máscara pelo paciente na desconexão da Hd, seguidos do uso de máscara pelo paciente na conexão (92,3%), e uso de máscara pelo profissional na conexão (99,4%). Os achados desta investigação possibilitaram constatar a relevância das avaliações processuais na manutenção do cateter temporário duplo lúmen para Hd (CTDL), e inferir que há necessidade de implementar estratégias e metas assistenciais e gerenciais, visando a diminuir os índices de não conformidade, garantindo a melhoria contínua da qualidade e a segurança dos usuários portadores de CTDL
This is a quantitative, exploratory, descriptive, observational study aiming to verify compliance assessment of health care practice with maintenance of the temporary double-lumen catheter for hemodialysis using the process indicator in a hemodialysis unit of a university hospital in the city of São Paulo. The sample consisted of 155 opportunities to practice the selected analysis. Data collection occurred from March to November 2011, through structured direct observation, using two forms. Data were analyzed according to descriptive statistics. In characterization of the users, it was found that the majority (75.6%) were male, mean age of 55 years (sd± 16,5); and 52.6% had a diagnosis of Systemic Arterial Hypertension at hospital admission, followed by Acute Chronic Renal Failure (39.5%) and Diabetes Mellitus (36.8%). With respect to the general indicator of compliance, it corresponded to 65.8%. In relation to13 specific components of the indicator, 9 (69.2%) had 100% compliance rates. The worst percentage of compliance (83.9%) was attributed to the practice of hand hygiene by health professionals and the use of masks by the patient when disconnecting the HD followed by the use of masks by the patient in the connection (92.3%) and use of mask by the professionals in the connection (99.4%). The findings of this investigation allowed establishing the relevance of evaluation procedures in the maintenance of a temporary double-lumen catheter for HD (CTDL) and inferring that there is a need to implement care and management strategies aiming to reduce non-compliance rates, ensuring improvement of continuous quality and safety for users suffering from CTDL

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Ferreira, Paulo Henrique da Cruz. "Avalia??o dos clientes externos de um hospital sobre a qualidade dos servi?os de enfermagem." UFVJM, 2015. http://acervo.ufvjm.edu.br/jspui/handle/1/986.

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RESUMO Estudo de car?ter quantitativo e descritivo, que objetivou avaliar a qualidade da assist?ncia de enfermagem e a satisfa??o do cliente externo de um hospital p?lo, refer?ncia para a regi?o ampliada de sa?de. Para coleta de dados utilizou-se o instrumento adaptado e validado no Brasil, intitulado de Instrumento de Satisfa??o do Paciente (ISP). An?lises descritiva e univariada foram conduzidas. Dentre os clientes 53,4% era do sexo masculino, 43% com ensino fundamental incompleto, 52,9% casados, m?dia de idade de 53,3 anos, m?dia de interna??o hospitalar de 6,4 dias, 51,1% era a primeira interna??o na institui??o. Os resultados apontaram que na avalia??o dos tr?s dom?nios, percebemos que os clientes externos relataram satisfa??o com o cuidado de enfermagem recebido uma vez que obtivemos uma m?dia total de 3,7%, sendo que o dom?nio profissional foi o melhor avaliado seguido respectivamente pelos dom?nios de confian?a e educacional. Esperamos que tais resultados forne?am ferramentas para subsidiar a gest?o do servi?o de enfermagem da institui??o e forne?a subs?dios para a melhoria no processo de trabalho.
Disserta??o (Mestrado) ? Programa de P?s-gradua??o em Ensino em Sa?de, Universidade Federal dos Vales do Jequitinhonha e Mucuri, 2015.
ABSTRACT Study of exploratory and descriptive character, which aimed to evaluate the quality of nursing care and outpatient satisfaction of a pole hospital, a reference to the expanded health region. For data collection we used the adapted and validated instrument in Brazil, entitled Patient Satisfaction Instrument (PSI). Descriptive and univariate analyzes were conducted. Among the customers 53.4% were male, 43% had not completed elementary school, 52.9% married, average age 53.3 years, mean hospital stay of 6.4 days, 51.1% was the first hospitalization at the institution. The results show that the assessment of the three domains, we realize that external clients reported satisfaction with nursing care received since obtained an overall average of 3.7%, and the professional domain was the best evaluated followed respectively by domain confidence and educational. We hope that these results provide tools to subsidize the management of the institution's nursing service and provide subsidies to improve the work process.

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Vigna, Cinthia Prates. "Auditoria de enfermagem: construção e aplicação de indicadores de qualidade no processo de acreditação." Faculdade de Medicina de São José do Rio Preto, 2016. http://hdl.handle.net/tede/342.

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Introduction: The search for Accreditation is a growing reality in hospitals and recently in Health Plan Operators (OPS), through the program established by Normative Resolution 277. The use of indicators is one of the most used forms of assessment quality in health services. Objectives: To build and measure quality indicators for nursing audit in the accreditation process. Propose actions to improve the network of hospitals and the audit service of the OPS. Compare the use of lancing technologies and securing peripheral intravenous catheter (CIP) and the length of time consumption and cost. Update and analyze the impact of equipo exchange protocol used in intravenous therapy based on best practices. Build and measure the quality indicator related to central venous catheter. Method: a descriptive exploratory study, quantitative and retrospective itself (2013), conducted in six hospitals linked to an OPS in which the data were obtained from the Nursing Audit service. They were constructed and validated care indicators and management by the audit team and quality OPS for compliance with the dimensions 1 and 2 of RN 277. Results: From the OPS Accreditation process indexes were created and performed protocol update. of service quality indicators, peripheral intravenous catheter time, care incidents related to central venous catheter and equipo exchange time protocol infusion based on scientific evidence, have been based in "second dimension" which It comes to the quality and dynamic performance of the hospital network that provides services to OPS. Quality indicators management were drawn from the "size 1" which evaluates the most common business processes and critical of the audit service. The equipo exchange protocol deployed in hospitals showed a reduction in consumption and cost, and improved safety to the customer. Subsequently, assistance with improvement proposals were presented to hospitals and management to OPS. Conclusion: This study showed the building, measuring six indicators of quality care, four in management and material consumption protocol update the audit nursing. In addition, proposals to hospitals focused on patient safety assurance and the audit service of the OPS to improve the processes and results were presented. There was a new performance audit of nursing through quality indicators in order to encourage continuous improvement of the assistance provided by hospitals and the management of the OPS audit service. It also contributes to the auditor nurse seek new practices, assuming his role as responsible for the pursuit of customer service quality.
Introdução: A busca pela Acreditação é uma realidade crescente em instituições hospitalares e, recentemente, em Operadoras de Planos de Saúde (OPS), por meio do programa instituído pela Resolução Normativa 277. A utilização de indicadores é uma das formas mais utilizada de avaliação da qualidade nos serviços de saúde. Objetivos: Construir e mensurar indicadores de qualidade pela auditoria de enfermagem no processo de acreditação. Propor ações de melhorias à rede de hospitais e ao serviço de auditoria da OPS. Comparar a utilização de tecnologias de punção e fixação de cateter intravenoso periférico (CIP) quanto ao tempo de permanência, consumo e custo. Atualizar e analisar o impacto do protocolo de troca de equipo utilizado na terapia intravenosa com base nas melhores práticas. Construir e mensurar o indicador de qualidade relacionado ao cateter venoso central. Método: Estudo exploratório-descritivo, quantitativo e retrospectivo propriamente dito (2013), realizado em seis hospitais vinculados a uma OPS, no qual os dados foram obtidos junto ao serviço de Auditoria de Enfermagem. Foram construídos e validados indicadores assistenciais e de gestão pela equipe de auditoria e qualidade da OPS para o cumprimento das dimensões 1 e 2 da RN 277. Resultados: A partir do processo de Acreditação da OPS foram construídos indicadores e realizada atualização de protocolo. Os indicadores de qualidade assistencial, tempo de permanência do cateter intravenoso periférico, incidentes assistenciais relacionados ao cateter venoso central e o protocolo de tempo de troca de equipo de infusão com base em evidência científica, foram elaborados com base no item “dimensão 2”, que trata da dinâmica da qualidade e desempenho da rede hospitalar que presta atendimento a OPS. Os indicadores de qualidade na gestão foram elaborados a partir da “dimensão 1”, que avalia os processos operacionais mais frequentes e críticos do serviço de auditoria. O protocolo de troca de equipo implantado nos hospitais apresentou uma redução no consumo e custo, e maior segurança ao cliente. Posteriormente, os assistenciais, com propostas de melhoria, foram apresentados aos hospitais e os de gestão à OPS. Conclusão: Este estudo mostrou a construção, mensuração de seis indicadores de qualidade assistencial, quatro em gestão e da atualização de protocolo de material de consumo pela auditoria de enfermagem. Além disso, foram apresentadas propostas aos hospitais voltadas a garantia da segurança do paciente e ao serviço de auditoria da OPS para a melhoria dos processos e resultados. Houve uma nova atuação da auditoria de enfermagem por meio de indicadores de qualidade com objetivo de incentivar a melhoria contínua da assistência realizada pelos hospitais e na gestão do serviço de auditoria da OPS. Também contribui para que o enfermeiro auditor busque novas práticas, assumindo seu papel como responsável pela busca da qualidade da assistência ao cliente.

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Gebrim, Cyanéa Ferreira Lima. "Implantação do consultório de enfermagem para seguimento ambulatorial de pacientes em pós-operatório de doença arterial obstrutiva periférica." Universidade Federal de Goiás, 2017. http://repositorio.bc.ufg.br/tede/handle/tede/7982.

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AIM: to analyse the process of the implementation of nursing office for output follow-up of postoperative patientes of peripheral obstructive arterial disease, according to the structure, process and outcome indicators. METHOD: an uncontrolled, prospective intervention study conducted from 2013 to 2016 at the outpatient clinic of a university hospital in the Brazilian Midwest. Patients admitted to the nursing office for ambulatory follow-up in the postoperative period of peripheral obstructive arterial disease participated in the study. Two instruments were used to collect the data, the first to verify the sociodemographic profile and the second to measure the Patient Satisfaction index with the quality of nursing care. For statistical analysis, we used: absolute frequencies, median, mean and standard deviation, Raw Scale with logistic binary regression, Pearson correlation coefficient. RESULTS: the structure comprised: situational diagnosis, partnerships, training of the executing team and acquisition of physical and material resources. In the process, the methodology used for the care was the systematization of nursing care and as an outcome of the implementation of nursing office, the level of satisfaction of the patients with the nursing care was evaluated. A total of 39 patients, 51,3% male, mean age 63 years, 71.8% retired, 66.7% diabetic, 84.6% hypertensive, 71.8% dyslipidemic, 51.3% smoker, 84.9% sedentary. A total of 303 nursing consultations were performed, of which 80% of the patients evaluated were discharged and 15% needed rehospitalization. Nursing care reached an index of positivity (>80%) considered safe and of quality, and a high level of the patient satisfaction (mean: 4,195 and median 4). Five postoperative complications emerged: 53,9% surgical site infection, 10,3% amputations, 7,7% pain, 2,6% sepsis and 2,6% deaths. Statistically (p<0,05) more satisfied patients with nursing care were those that presented normal nutritional status (p=0,049), who assessed their health as poor or normal (p=0,020) and did not use anti-hypertensives (p=0,031). The Pearson Coefficients showed significant correlation, with an increasing association (r>0,0) between the technical-professional, educational and nurse's confidence domains. CONCLUSION: the structure of the nursing office, signaled important indicators in relation to the nursing practice, as a systematized service model for the follow-up of patients in the postoperative period of peripheral obstructive arterial disease, positively reflecting the improvement of the patients’ health. It emphasizes the early identification of some complications and the promotion of the quality of care with the lesion, in addition to narrowing the bond between the team and the patient. It impacted on the level of patient satisfation regarding the assistance provided by the nursing office team, in the outpatient follow-up of patients in the postoperative period of peripheral obstructive arterial disease.
OBJETIVO: analisar o processo de implantação do consultório de enfermagem para seguimento ambulatorial de pacientes em pós-operatório de doença arterial obstrutiva periférica, segundo os indicadores de estrutura, processo e resultado. MÉTODO: estudo de intervenção não controlado, prospectivo, realizado de 2013 a 2016, no ambulatório de um hospital universitário do Centro-Oeste brasileiro. Participaram do estudo pacientes admitidos no consultório de enfermagem para seguimento ambulatorial no pós-operatório de doença arterial obstrutiva periférica. Para a coleta dos dados, foram utilizados dois instrumentos, sendo o primeiro para verificar o perfil sociodemográfico, e o segundo para medir o índice de satisfação do paciente com a qualidade do cuidado de enfermagem. Para análise estatística, utilizaram-se frequências absolutas, mediana, média e desvio padrão, Raw Scale com regressão binária logística, coeficiente de correlação de Pearson. RESULTADOS: a estrutura compreendeu: diagnóstico situacional, parcerias, capacitação da equipe executora e aquisição de recursos físicos e materiais. No processo, a metodologia utilizada para o atendimento foi a sistematização da assistência de enfermagem, e como resultado da implantação do consultório, avaliou-se o nível de satisfação dos pacientes com os cuidados de enfermagem. Participaram 39 pacientes, 51,3% do sexo masculino, com média de idade de 63 anos, 71,8% aposentados, 66,7% diabéticos, 84,6% hipertensos, 71,8% dislipidêmicos, 51,3% tabagistas, 84,9% sedentários. Foram realizadas 303 consultas de enfermagem, das quais 80% dos pacientes avaliados receberam alta, e 15% necessitaram de reinternação. O cuidado de enfermagem alcançou índice de positividade (>80%) considerado seguro e de qualidade e alto nível de satisfação dos pacientes (média: 4,195 e mediana 4). Em meio às complicações pós-operatórias identificadas emergiram cinco: 53,9% infecções do sítio cirúrgico, 10,3% amputações, 7,7% dores, 2,6% sepses e 2,6% óbitos. Os pacientes estatisticamente (p<0,05) mais satisfeitos com os cuidados de enfermagem foram os que apresentaram estado nutricional normal (p=0,049), que autoavaliaram sua saúde como ruim ou regular (p=0,020) e que não faziam uso de anti-hipertensivos (p=0,031). Os Coeficientes de Pearson mostraram correlação significativa com associação crescente (r>0,0) entre os domínios Técnico-profissional, Educacional e Confiança do enfermeiro. CONCLUSÃO: a estruturação do consultório de enfermagem sinalizou indicadores importantes em relação ao consultório de enfermagem, como modelo de serviço sistematizado para o seguimento dos pacientes em pós-operatório de doença arterial obstrutiva periférica, refletindo positivamente na melhoria da saúde dos pacientes. Destacaram-se a identificação precoce de algumas complicações e a promoção da qualidade do cuidado com a lesão, além de estreitar o vínculo entre a equipe e o paciente. Impactou, no nível de satisfação dos pacientes em relação, a assistência prestada pela equipe do consultório de enfermagem, no seguimento ambulatorial de pacientes em pós-operatório de doença arterial obstrutiva periférica.

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Silva, Adriana Serafim Bispo e. "Avaliação da atenção em diabetes mellitus em uma unidade básica distrital de saúde de Ribeirão Preto-SP." Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/22/22132/tde-29102009-135813/.

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Este estudo de caso teve como objetivo avaliar a estrutura, o processo e o resultado da atenção em diabetes mellitus em uma Unidade Básica Distrital de Saúde, do município de Ribeirão Preto-SP. Foram analisados 138 prontuários de saúde de usuários com diabetes mellitus, de janeiro de 2007 a julho de 2008. Para a coleta de dados, foram utilizados o prontuário de saúde dos usuários, a observação participante e a Relação Municipal de Medicamentos. Para análise, utilizou-se a Avaliação de Cuidados em Saúde proposta por Donabedian (1980). Quanto ao componente estrutura: a organização dos espaços que tiveram relação com o atendimento prejudicou a ambiência na atenção em saúde ao usuário com diabetes mellitus. Os profissionais envolvidos no atendimento do usuário com diabetes mellitus foram os médicos e auxiliares de enfermagem. Os registros de enfermeiros corresponderam a 9,4% dos atendimentos e dos farmacêuticos, 8,6%. Registros de atendimentos dos profissionais, assistente social, nutricionista e cirurgião-dentista, não foram identificados nos prontuários de saúde. Havia disponível, na Unidade de recursos materiais, medicamentos e insumos para o tratamento e seguimento do usuário com diabetes mellitus. Quanto ao componente processo: a análise das atividades técnicas mostrou que o peso corporal foi verificado em 98,6% e a pressão arterial em 100% dos prontuários de saúde. Os dados relacionados à avaliação nutricional do usuário como cálculo do Índice de Massa Corporal e verificação da Circunferência Abdominal ainda não faziam parte do atendimento da Unidade. A avaliação dos pés foi registrada em 15,2% dos prontuários, e a avaliação oftalmológica, em 4,3%. Quanto aos exames laboratoriais, obteve-se que o registro do exame de glicemia de jejum constava em 93,5% dos prontuários e da hemoglobina glicada em 81,2%. A maioria dos usuários tinha registro da dosagem do perfil lipídico. Apenas 1,4% dos prontuários continha o registro da análise de microalbuminúria. Estratégias educativas individuais registradas acerca da alimentação e atividade física foram 56,6% e 39,8%, respectivamente. O acolhimento foi realizado pelos auxiliares de enfermagem. A consulta de enfermagem foi incipiente ao usuário com diabetes mellitus. O farmacêutico realizou a maioria das atribuições e competências definidas no Protocolo de Atendimento em Hipertensão e Diabetes. Os dados mostram que havia falta de articulação entre os profissionais de saúde na Unidade. Quanto à caracterização: os resultados apontaram que 90,6% dos usuários apresentaram diabetes mellitus tipo 2; mediana de 63 anos, sexo feminino. A mediana do tempo de tratamento foi de 8 anos em acompanhamento clínico com o endocrinologista. Quanto ao componente resultado: o conjunto de indicadores, para avaliação de resultado de atendimento de usuários com diabetes mellitus na UBDS Dr. Marco Antônio Sahão, mostrou que a Unidade atendeu à exigência mínima para pontuação de apenas de um dos 12 indicadores utilizados para o atendimento dos usuários com diabetes mellitus. Concluiu-se que há necessidade de reorganização da atenção em diabetes, com vistas a atingir a qualidade do cuidado ofertado aos usuários com diabetes mellitus.
This case study had the purpose to evaluate the structure, process and outcome of the health care service to patients with diabetes mellitus seen at a District Basic Health Unit, in the city of Ribeirão Preto, São Paulo state. A total of 138 diabetes mellitus patients health records were analyzed from January 2007 to July 2008. Data collection was perfumed using the patients health records, participant observation and the Municipal Medication List. The analysis was performed using the Evaluation of Health Care proposed by Donabedian (1980). Regarding the structure component: the organization of the areas harmed the general mood of the health care service to patients with diabetes mellitus. The professionals involved in providing health care services to patients with diabetes mellitus were physicians and nursing auxiliaries. Nurses records corresponded to 9.4% of the services delivered and 8.6% were done by pharmacist. Records of the services delivered by health care professionals, social worker, nutritionist, and dentist were not identified in the health records. The items located in the material resource unit were medications and materials to treat patients with diabetes mellitus. As for the process component: the analysis of the technical activities showed that body weight was verified in 98.6% and blood pressure in 100% of the health records. Data related to the patients1 nutritional evaluation, such as body mass index and checking their abdominal circumference had not yet been included in the units service. Foot evaluation was registered in 15.2% of the patients records, and eye evaluation in 4.3%. As for laboratory tests, it was found that fast glucose test results were registered in 93.5% of the records, and hemoglobin glycated in 81.2%. Patients lipid profile dose was registered in most records. Only 1.4% of the records presented data regarding the microalbuminuria analysis. Records of individual educational strategies regarding the patients food and exercise habits were 56.6% and 39.8%, respectively. Nursing auxiliaries were the professionals responsible for welcoming the patients. The nursing consultation was incipient for patients with diabetes mellitus. The pharmacist performed most the activities and competencies defined on the Diabetes and Hypertension Service Protocol. The data show there was a lack of communication between the health professionals at the unit. As for the characterization: the results showed that 90.6% of the users had diabetes mellitus type 2; with a median of 63 years, and were women. The mean time of treatment was 8 years with clinical follow-up with an endocrinologist. As for the outcome component: the group of indicators used to evaluate the outcome of the service provided to patients with diabetes mellitus at the BHU Dr. Marco Antonio Sahão showed that the unit met the minimum demands only for one of the 12 indicators for diabetes mellitus patient care. It is concluded that there is a need to reorganize diabetes care, with a view to improve the quality of the service provided to diabetes mellitus patients.

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Robinson, Nicole. "Using a Quality Workbook Committee to Improve Nurse-Sensitive Patient Indicator Scores." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/6100.

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Health care providers gather and track quality patient indicator scores to monitor patients' safety and outcomes and decrease the number of adverse events. Nursing leaders implemented a Quality Workbook Committee (QWC) within a hospital setting to improve patient outcomes and the facility's reported scores for nurse-sensitive patient indicators. The practice-focused question for this quality improvement evaluation project examined whether the implementation of the QWC improved nurse-sensitive patient indicator scores. Watson's theory of human caring was used to evaluate the gap in practice, and Rosswurm and Larabee's model for evidence-based practice change provided guidance for planning the project. Sources of evidence were 2017 end-of-year organization report cards. The 4 specific areas chosen for evaluation were: patient falls, hospital-acquired pressure ulcers, pain reassessment scores, and medication scanning rates. Results from an analysis of variance showed improvements in 3 of the 4-nurse-sensitive patient indicator scores. Hospital-acquired pressure ulcers decreased by 13 pressure ulcers, pain reassessment rates increased by 18.42%, and medication scanning scores increased by 4.03%. However, patient falls increased by 15, suggesting the need for further evaluation measures. Project findings may help nursing leaders to improve nurse-sensitive patient indicator scores and promote social change by reducing hospital adverse events, length of hospitalization stays, and wasted healthcare resources.

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Corrêa, Marianne Dias. "Assistência pré-natal em uma Unidade Básica de Saúde da zona Sul do município de São Paulo." Universidade de São Paulo, 2014. http://www.teses.usp.br/teses/disponiveis/7/7141/tde-14082014-111211/.

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Este estudo buscou analisar a assistência pré-natal oferecida às gestantes matriculadas no Programa de Pré-Natal (PN) em uma Unidade Básica de Saúde (UBS) da zona sul do Município de São Paulo. Os objetivos foram: descrever a organização e a estrutura da UBS; caracterizar as gestantes, conforme dados sociodemográficos e clínico-obstétricos; analisar o processo da assistência PN, conforme os indicadores de processo do Programa de Humanização do Pré-Natal e Nascimento (PHPN) ampliado, os critérios de adequação do pré-natal e o Índice de Kessner modificado por Takeda. Trata-se de um estudo transversal com coleta de dados por meio de entrevista com o responsável pela unidade e consulta aos dados de prontuários de gestantes matriculadas em 2011. A amostra compôs-se de 308 prontuários. A coleta de dados foi realizada entre dezembro de 2012 e março de 2013. O estudo integra o projeto Assistência pré-natal em uma região da zona sul do Município de São Paulo financiado pelo CNPq (Processo no. 485264/2011-0), realizado em 12 UBS do Distrito de Capão Redondo em São Paulo que prestam atendimento às gestantes, pelo Programa Mãe Paulistana, no âmbito da Estratégia Saúde da Família (ESF). O projeto foi aprovado pelo Comitê de Ética em Pesquisa da Escola de Enfermagem da USP - Parecer nº. 145.651 e pelo Comitê de Ética em Pesquisa da Secretaria Municipal de Saúde de São Paulo - Parecer nº. 156.805. Os resultados mostraram que a estrutura do serviço atende aos requisitos para o desenvolvimento de ações preconizadas para a atenção PN, apesar da insuficiência de médicos. As gestantes eram jovens, média da idade 24 anos; 52,3% da raça parda; 58,2% com 8 a 11 anos de estudo; 43,6% com companheiro e filhos; 87,9% casadas ou solteiras com união estável; 40,0% primigestas. Observou-se que: 82,1% da amostra iniciaram o PN até 16 semanas de gestação; 84,1% fizeram o número mínimo de seis consultas; 63,6% tiveram, pelo menos, uma consulta no primeiro trimestre, duas no segundo e três no terceiro; 16,2% iniciaram o PN até 16 semanas de gestação, realizaram o mínimo de seis consultas e todos os exames básicos; 13,3% iniciaram o PN até 16 semanas de gestação, fizeram o mínimo de seis consultas, os exames básicos e a consulta de puerpério (CP); 9,7% iniciaram o PN até 16 semanas de gestação, realizaram o mínimo de seis consultas, os exames básicos, a CP e a dose imunizante da vacina antitetânica; 67,5% eram imunes ou receberam a imunização antitetânica e 89,0% realizaram a CP. Pelo Índice de Kessner modificado por Takeda, 79,2% gestantes tiveram o PN adequado; 5,9% inadequado e 14,9% intermediário. Não foram encontradas diferenças entre os grupos PN adequado e inadequado em quase a totalidade das variáveis estudadas. Concluiu-se que a assistência pré-natal da ESF vem se mostrando como um modelo de atenção com bons resultados de adequação pré-natal aos critérios do PHPN e do Índice de Kessner modificado por Takeda. Não obstante, os registros mostraram falhas no atendimento à realização de exames básicos, imunizações e participação em grupos educativos
This study investigates the prenatal care provided to pregnant women enrolled in Prenatal (PN) Care Program in a Primary Health Unit (PHU) in the south zone of São Paulo. The aims were to describe the organization and structure of PHU; characterize pregnant women, according to sociodemographic, clinical and obstetric data, analyze the process of PN care in accordance with expanded process indicators of national Program for Humanization of Prenatal and Birth (PHPB), standards for adequacy of prenatal care and Kessner index modified by Takeda. This is a cross-sectional study with data collection through interviews with the responsible of the unit and examination the data from medical records of pregnant women enrolled in 2011. The sample consisted of 308 records. Data collection had been done through December 2012 to March 2013. The study integrates the Prenatal care in a region of the southern zone of São Paulo \" project supported by CNPq (Process no. 485264/2011-0), conducted in 12 PHU of Capão Redondo district in São Paulo that provide care for pregnant women, under the Mother Paulistana program through Family Health Strategy (FHS) . The project was approved by the Research Ethics Committee of the School of Nursing - Decision nº. 145.651 and by the Ethics Committee in Research of the Municipal Health Secretary of São Paulo - Decision nº. 156.805. The results showed that the structure of the service meets the requirements for the development of actions recommended for the PN care, despite the shortage of medical doctors. The women were young, mean age 24 years, 52,3% biracial; 58,2% with 8-11 years of education, 43,6% had a partner and children, 87,9% married or single in a stable relationship; 40,0% primigravidae. It had been observed that 82,1% of the sample began PN care up to 16 weeks of gestation; 84,1% had the minimum number of six appointments, 63,6 % had at least one appointment in the first quarter, two on the second and three in the third, 16,2% began PN care up to 16 weeks of pregnancy, had a minimum of six appointments and did all basic examinations, 13,3 % began PN care up to 16 weeks of pregnancy, have a minimum of six appointments, basic tests and a puerperal appointment (PA), 9,7% began PN care up to 16 weeks of pregnancy, had a minimum of six appointments, did the essential exams, PA and immunizing dose of tetanus vaccine, 67,5% were immune or received tetanus immunization and 89,0% had PA. Analyzing PN care by Kessner index modified by Takeda, 79,2 % pregnant women had adequate PN care; 5,9% inappropriate and 14,9% intermediate. No differences were found between appropriate and inappropriate PN care groups in almost all the variables studied. It was concluded that prenatal care under FHS has been showed a model of care with good results of adequacy to prenatal care criteria of PHPB and Kessner Index modified by Takeda. Nevertheless, the records showed flaws in to carry out basic examinations, immunizations and participation in educational groups

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Popov, Débora Cristina Silva. "Indicadores para avaliação do cuidado de enfermagem com o paciente na sala de recuperação pós-anestésica." Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/7/7139/tde-31082016-160123/.

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Introdução: O cuidado com o paciente na sala de recuperação pós-anestésica com qualidade é uma preocupação dos profissionais envolvidos no pós-operatório imediato. Para garantir um cuidado de qualidade, devem ser desenvolvidas ferramentas que auxiliem na avaliação e possibilitem melhorias na assistência, além de satisfazerem o paciente com o cuidado prestado. Objetivo: Desenvolver instrumentos para avaliar a qualidade de serviços de saúde no período pós-operatório imediato; elaborar indicadores para avaliar as práticas assistenciais em unidade ou sala de recuperação pós-anestésica relacionadas ao monitoramento e à prevenção da dor e hipotermia; e proceder à validação de conteúdo dos indicadores. Métodos: Estudo quantitativo, longitudinal, de validação de indicadores com uso do método Delphi. Inicialmente, selecionaram-se as práticas a serem mensuradas relacionadas à dor e à hipotermia. Foi realizada a fundamentação teórica, sendo construídos os indicadores, e elaborados os Manuais Operacionais para a validação de cada indicador. Um grupo composto por seis juízes foi selecionado para o processo de avalição e validação dos indicadores, que, por sua vez, foram elaborados de acordo com o referencial de Donabedian, constituindo indicadores de estrutura, processo ou resultado. Resultados: Após duas rodadas de avaliação e validação, todos os indicadores foram validados com o mínimo de 83,3% de consenso estabelecido estatisticamente como significativo entre os juízes. Foram propostos e validados dez indicadores, sendo um indicador de avaliação da estrutura relacionado à dor e à hipotermia (Porcentual de Profissionais Enfermeiros Exclusivos e Qualificados na Sala de Recuperação Pós-Anestésica), quatro indicadores de processo (Número de Prescrições de Analgesia ao Paciente ao Chegar na Sala de Recuperação Pós-Anestésica; Número de Administrações de Analgésicos Iniciadas na Sala de Recuperação Pós-Anestésica Após Queixa de Dor; Porcentual de Registro da Avaliação da Dor do Paciente ao Chegar na Sala de Recuperação Pós-Anestésica; Número de Prontuários com Registro das Intervenções de Enfermagem Após o Relato de Dor na Sala de Recuperação Pós-Anestésica) e um indicador de resultado de avaliação da dor (Número de Pacientes sem Dor/ou com Dor Mínima no Momento da Alta da Sala de Recuperação Pós-Anestésica); dois indicadores de avaliação da estrutura relacionados à hipotermia (Número de Equipamentos para Avaliação da Hipotermia na Sala de Recuperação Pós-Anestésica; Número de Equipamentos para Tratamento da Hipotermia na Sala de Recuperação Pós-Anestésica), um indicador de processo (Número de Pacientes com Registro da Intervenção Realizada em Caso de Hipotermia na Sala de Recuperação Pós-Anestésica) e, finalmente, um indicador de resultado relacionado à avaliação da hipotermia (Número de Pacientes Hipotérmicos no Momento da Alta da Sala de Recuperação Pós-Anestésica). Conclusão: Os componentes dos Manuais Operacionais dos indicadores e seus atributos foram julgados, e as sugestões dos juízes, incorporadas, sendo que todos os indicadores atingiram o nível de consenso entre os seis juízes. A elaboração de indicadores específicos na Sala de Recuperação Pós-Anestésica é um desafio, porém, como foi aqui demonstrado, é possível trabalhar com tal ferramenta também nesse setor.
Background: The care with quality for the patient in the post-anesthetic recovery room is a concern of professionals involved in the immediate postoperative period. To ensure a care with quality, tools should be developed to assist in the evaluation and enable improvements in the assistance, as well as to satisfy the patient with the care provided. Objective: To develop tools to evaluate the quality of health services in the immediate postoperative period; to develop indicators to evaluate the care practices related to monitoring and prevention of pain and hypothermia in the post-anesthetic care unit/room; and to validate the content of the indicators. Methods: This is a quantitative, longitudinal study for the validation of indicators, using the Delphi method. Initially, we selected the practices related to pain and hypothermia to be measured. With a theoretical background, the indicators were built, and the Operational Manuals were developed the for the validation of each indicator. A group composed of six judges was selected for the evaluation and validation process. These indicators were drawn up according to Donabedian\'s theory, and they were classified as structure, process or outcome indicators. Results: After two rounds of evaluation and validation, all indicators were validated with a minimum of 83.3% consensus, which was statistically established as significant among judges. Ten indicators were proposed and validated; one indicator was for assessing the structure and it was related to pain and hypothermia (Percent of Exclusive and Qualified Nurses on the Post-Anesthetic Care Unit), four indicators were process indicators (Number of Analgesia Prescriptions for the Patient that Gets in the Post-Anesthesia Recovery Room; Number of Analgesics Administrations Started in the Post-Anesthesia Recovery Room After Complaining of Pain; Pain Assessment Registration Percentage of the Patient that Gets in the Post-Anesthesia Recovery Room; Number of Medical Charts with Registration of Nursing Interventions After the Pain Reporting in the Post-Anesthesia Recovery Room), one indicator was classified as an outcome indicator (Number of Patients Without Pain/or Minimum Pain When Discharged of the Post-Anesthesia Recovery Room); two indicators of structure evaluation were related to hypothermia (Number of Equipment for Hypothermia Evaluation of the Post-Anesthesia Recovery Room; Number of Equipment for Treatment of Hypothermia in the Post-Anesthesia Recovery Room), one indicator was labeled as a process indicator (Number of Patients with Intervention Registration Carried Out in Case of Hypothermia in the Post-Anesthetic Recovery Room) and, finally, a result indicator was related to the evaluation of hypothermia (Number of Patients with Hypothermia When Discharged of the Post-Anesthesia Recovery Room). Conclusion: The Operational Manuals components for the indicators and their attributes were judged, and the judges suggestions were incorporated. All the indicators have reached the level of consensus among the six judges. The development of specific indicators in the post-anesthesia recovery room is a challenge, however, as we have demonstrated, it is possible to work with this tool also in this sector.

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Bianchini, Suzana Maria. "Avaliação do evento queda de paciente no âmbito hospitalar: um estudo de caso." Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/7/7140/tde-17092015-155944/.

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Introdução: A adoção e a implementação de medidas de prevenção de quedas de paciente no ambiente hospitalar são indissociáveis dos atributos qualidade e segurança nos serviços de saúde, pressupondo uma abordagem sistêmica, na qual o êxito depende do compromisso e da responsabilidade da organização, dos profissionais, dos pacientes e de seus acompanhantes. Objetivos: Compreender a vivência dos pacientes acometidos pelo evento queda e dos enfermeiros acerca do processo de implementação de medidas preventivas e do monitoramento do evento queda de paciente em um hospital privado do Município de São Paulo. Caminho Metodológico: Estudo qualitativo, exploratório, descritivo na modalidade estudo de caso. O cenário foi o Hospital Alemão Oswaldo Cruz. Os participantes corresponderam a dez pacientes e 11 enfermeiras. A coleta de dados foi realizada no período entre maio de 2014 e março de 2015, empregando-se a entrevista semiestruturada gravada para os pacientes acometidos pelo evento queda, que foi transformada em narrativas, e as do grupo focal, para as enfermeiras. As narrativas oriundas das entrevistas e o material produzido nas três sessões do grupo focal foram submetidos à análise de conteúdo de Bardin, emergindo duas categorias e três subcategorias. Achados: As categorias foram: a singularidade do evento queda: da expressão do fato à manifestação de sentimentos; o olhar do paciente e familiar para os recursos institucionais: elementos da estrutura, processo e resultado; a vulnerabilidade e os determinantes no evento queda; a implementação de medidas para a prevenção de queda à luz da tríade Donabediana e o modo de ser: reflexões atitudinais acerca da interface enfermeiro-paciente. Para a análise interpretativa dos achados foram adotados os referenciais de qualidade em saúde, segurança do paciente e de autoeficácia, preconizado por Bandura. Considerações Finais: Esta investigação propiciou compreender a percepção dos pacientes e enfermeiros frente ao evento queda, interpretar e revisitar os processos assistenciais e gerenciais na prevenção e monitoramento das quedas. Por conseguinte, permitiu elaborar propostas, visando a aprimorar os componentes de estrutura, processo e resultado para dirimir as quedas, bem como reconstruir o material instrucional e aprimorar os protocolos e planos de ação, com vistas a qualificar o cuidado na Instituição.
Introduction: The spiritual aspect is very important and is becoming increasingly necessary in the practice of health care. S Introduction: The adoption and the implementation of measures to prevent patients fall in hospital are inseparable from quality and safety dimensions in health care services, assuming a systemic approach in which success depends on the commitment and on the responsibility of the organization, of the professionals, of patients and their escorts. Objectives: Understand the experience of patients affected by fall events and nurses about the process of implementation of preventive measures and the monitoring of the event of fall at a private hospital in the city of São Paulo. Methodology: Qualitative, exploratory, descriptive study, a case study. The scenario was Hospital Alemão Oswaldo Cruz. Participants corresponded to ten patients and 11 nurses. Data collection was made from May 2014 to March 2015, by applying semi structured interview recorded to patients affected by fall event, which was converted into narratives, and the focus group for the nurses. The narratives from the interviews and the material produced in the three sessions of the focus group were submitted to Bardin content analysis, emerging two categories and three subcategories. Findings: The categories were, the singularity of fall event: from the fact itself to the manifestation of feeling; the perception of the patient and family regarding the institutional resources: elements of structure, process and outcome; the vulnerability and major factors in the fall event; the implementation of measures to prevent fall according to the Donabedian triad and the way of being: attitudinal reflections on the nurse-patient interaction. For an interpretative analysis of findings, guidelines of health care quality, patient safety and self-efficacy as called for Bandura were adopted. Final comments: this research made possible the understanding of patients and nurses perception regarding the event of fall, the interpretation and revisit of health care and management processes in the prevention and monitoring of falls. Consequently, it allowed the creation of proposals in order to better the components of structure, process and result to reduce falls and also to rebuild the instructional material and improve the protocols and plans of education with the aim of qualifying care in the institution.

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Arditi, Chantal. "Patterns and Behavioural Outcomes of Antipsychotic Use among Nursing Home Residents: a Canadian and Swiss Comparison." Thesis, University of Waterloo, 2006. http://hdl.handle.net/10012/716.

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Background. Although antipsychotic medications are primarily intended to treat schizophrenia and psychotic symptoms in adults, they are commonly administered to nursing home residents as pharmacotherapy for "off-label" indications such as disruptive behaviour. However, clinical trials have demonstrated limited efficacy and serious side-effects of antipsychotics among the elderly. As previous studies have reported inappropriate use in several countries, their use in nursing home residents ought to be monitored to detect and reduce inappropriate administration.

Objectives. The aim of this study was a) to determine and compare prevalence rates of antipsychotic use in Ontario and Swiss nursing homes, b) to identify determinants of antipsychotics use in these two countries, by means of a cross-sectional design, and c) to investigate the impact of antipsychotic use on behaviours over time in Ontario and Swiss residents, by means of a longitudinal design.

Methods. This study involved secondary data analysis of 1932 residents from 24 nursing homes in the province of Ontario in Canada and 1536 residents from 4 nursing homes in a German-speaking canton in Switzerland. Residents were assessed with the Minimum Data Set (MDS) tool. Resident characteristics and prevalence rates were compared internationally with the chi-square test. Demographic and clinical determinants of antipsychotic use, as well as behavioural change associated with antipsychotics, were analyzed using logistic regression.

Results. Although Ontario nursing home residents had an overall heavier-care profile than Swiss residents, antipsychotics were administered to 25% of the Ontario residents compared to 29. 5% of the Swiss residents. The adjusted rate among residents without appropriate conditions was also lower in Ontario (14%) than in Switzerland (24. 5%). Apart from schizophrenia, bipolar disorder and cognitive impairment, antipsychotic use was determined by a different range of characteristics in these two countries. Antipsychotic use was not predictive of behavioural improvement.

Conclusion. The high adjusted rates of antipsychotic use in Ontario and Swiss nursing home residents, as well as the presence of "inappropriate indications" and "facility" as determinants of their use, raise concerns about the appropriateness of their administration in both countries. Their lack of effectiveness to improve behaviours also questions their use as long-term treatment for behaviour disturbances. Changes in practice patterns and implementation of policies are warranted to reduce inappropriate prescribing practices to enhance the quality of care provided to residents in nursing homes.

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Gebrim, Cyanéa Ferreira Lima. "Indicadores de processo para a prevenção da infecção do sítio cirúrgico em um hospital universitário do centro-oeste brasileiro." Universidade Federal de Goiás, 2013. http://repositorio.bc.ufg.br/tede/handle/tede/3329.

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INTRODUCTION: Evidence shows that out of every ten people in the world, one has been the victim of medical errors or preventable adverse events. These statistics are further evidence that of the 234 million patients undergoing surgeries, seven million suffer postoperative complications, increasing mortality rates by around 0.4 to 10%. A surgical site infection is considered the second highest incidence of major impact to the morbidity and mortality of patients, and may cause irreparable physical and emotional harm, as well as increase the cost of therapy for institutions. This reality drove the Safe Surgery Saves Lives program, which is the second Global Challenge for the World Alliance for Patient Safety program, launched by the World Health Organization in 2004. Studies organized by the National Health Surveillance Agency of Brazil, derived from these campaigns, cataloged nine process indicators to prevent these infections, which were the subject of this investigation. OBJECTIVE: To examine the process indicators for the prevention of surgical site infection in the perioperative period in patients undergoing clean surgery in a teaching hospital in central-western Brazil. METHODS: Retrospective analytical cohort study, conducted in 700 records of patients aged 18 years or older undergoing clean surgical procedures from January 2008 to December 2010. We used a structured form, previously evaluated according to national guidelines. Data were entered into SPSS version 15 for Windows. The analysis was descriptive and multivariate, and used chi-square tests, Fisher, and odds ratio (OR) as measures of association for variables with p <0.10. Statistically significant associations with p <0.05 were considered. RESULTS: Regarding the socio-demographic profile of the patients, 57.1% were female, aged between 18 and 101 years, 39.3% had comorbidities, 74.5% with ASA ≤ II. Regarding surgical specialty, 29.9% were orthopedic and 19.9% were vascular. Nonconforming indicators were found in 64.6%. Aspects such as the time of preoperative hospitalization, the method used for hair removal, the duration of antimicrobial prophylaxis, glycemic control in diabetics, as well as the thermal controls and inspection records of the surgical cases were not considered appropriate. The predictors for surgical site infection in the univariate analysis were male gender, carriers of chronic disease, alcoholism and smoking, infections already present on admission, a length of preoperative hospital stay of greater than 5 days, ASA ≥ III, shaving and antimicrobial prophylaxis; the independent factors were: being a carrier of a chronic disease, infections already present on admission and shaving with a razor blade. The estimated rate of infection was 10%. The surgical specialty with the highest rate of infection was vascular, with 25.9%. The methicillin-resistant Staphylococcus aureus was the most evident causative agent. CONCLUSION: We conclude that the service partially meets the process indicators for the prevention of surgical site infection in the perioperative period of clean surgeries, incongruent with the principles of the Safe Surgery Saves Lives program.
INTRODUÇÃO: Evidências apontam que, de cada dez pessoas no mundo, uma tem sido vítima de erros ou eventos adversos evitáveis. As estatísticas reforçam que, dos 234 milhões de pacientes submetidos a procedimentos cirúrgicos, sete milhões sofrem complicações pós-operatórias, elevando as taxas de mortalidade em torno de 0,4 a 10%. A infecção do sítio cirúrgico é considerada como o segundo incidente de maior impacto para a morbimortalidade dos pacientes, podendo gerar prejuízos físicos e emocionais irreparáveis, além de onerar os custos com a terapêutica para as instituições. Essa realidade impulsionou o programa Cirurgias Seguras Salvam Vidas, o qual representa o segundo Desafio Global da Aliança Mundial para a Segurança do Paciente, lançado pela Organização Mundial da Saúde, em 2004. Estudo organizado pela Agência Nacional de Vigilância Sanitária do Brasil, proveniente dessa campanha, catalogou nove indicadores de processo para prevenção dessas infecções, os quais foram objeto dessa investigação. OBJETIVO: analisar os indicadores de processo para a prevenção da infecção do sítio cirúrgico no perioperatório de pacientes submetidos à cirurgia limpa em um hospital universitário do Centro-Oeste brasileiro. MÉTODO: Estudo de coorte retrospectiva do tipo analítico, realizado por meio de 700 prontuários de pacientes, maiores ou igual a 18 anos, submetidos a procedimento cirúrgico limpo, de janeiro de 2008 a dezembro de 2010. Foi utilizado um formulário estruturado e previamente avaliado segundo as diretrizes nacionais. Os dados foram inseridos no Statistical Package For The Social Science versão 15 for Windows. A análise foi descritiva e multivariada, com testes qui-quadrado, Fisher e OR (odds ratio) como medidas de associação em variáveis com p<0,10. Foram consideradas estatisticamente significantes as associações com p<0,05. RESULTADOS: Quanto ao perfil sociodemográfico dos pacientes, 57,1% eram do sexo feminino, com idade entre 18 e 101 anos; 39,3% apresentavam comorbidades; 74,5%, com ASA ≤II. Quanto à especialidade cirúrgica, 29,9% ortopédica e 19,9% vascular. Inconformidades nos indicadores foram encontradas em 64,6%. Aspectos como o tempo de internação pré-operatória, o método usado para tricotomia, a duração da profilaxia antimicrobiana, o controle glicêmico em diabéticos, o controle térmico e o registro de inspeção das caixas cirúrgicas foram considerados não adequados. Os preditores para infecção do sítio cirúrgico pela análise univariada foram: sexo masculino, portador de doença crônica, etilismo e tabagismo, infecção à distância, tempo de internação pré-operatória > 5 dias, ASA ≥ III, tricotomia e a profilaxia antimicrobiana; os fatores independentes foram: ser portador de doença crônica, infecção à distância e tricotomia com lâmina de barbear. A taxa de infecção foi de 10%. A especialidade cirúrgica que apresentou maior índice de infecção foi a vascular, com 25,9%. O Staphylococcus aureus resistente à meticilina foi o agente etiológico de maior evidência. CONCLUSÃO: Concluiu-se que o serviço atende, parcialmente, os indicadores de processo para a prevenção da infecção do sítio cirúrgico no perioperatório de cirurgias limpas, em conformidade com os princípios do programa Cirurgias Seguras Salvam Vidas.

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Pinto, Vitória Regina Souza. "Construção e análise de uma ferramenta computacional para cálculo de indicadores de qualidade da assistência de enfermagem: estudo metodológico." Universidade Federal Fluminense, 2014. https://app.uff.br/riuff/handle/1/2555.

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Mestrado Profissional em Enfermagem Assistencial
Trata-se de um estudo que tem como objeto a elaboração de uma ferramenta computacional para coleta de dados e cálculo de indicadores, para avaliação da qualidade da assistência de enfermagem, que permitirá fazer análise de causa e consequência, e caracterizar o nível de atuação da enfermagem, identificando aspectos positivos ou negativos da assistência que vem sendo prestada ao paciente, com o objetivo de melhorá-la. Objetivos: Desenvolver uma ferramenta computacional para mensuração de indicadores de qualidade da assistência de enfermagem; identificar os indicadores de qualidade da assistência de enfermagem na ótica dos enfermeiros das clínicas médica feminina e masculina, estabelecendo articulação com os indicadores do manual de indicadores de enfermagem do Núcleo de Apoio à Gestão Hospitalar (NAGEH); construir uma ferramenta computacional para o registro das ocorrências relacionadas à assistência de enfermagem e cálculo dos indicadores de qualidade de enfermagem; analisar os resultados dos testes com a ferramenta, a partir dos dados coletados nas clínicas médicas. Método: Trata-se de uma pesquisa metodológica, que se refere às investigações dos métodos de obtenção, organização e análise de dados, para a elaboração, avaliação dos instrumentos e técnicas. Após aprovação no Comitê de Ética em Pesquisa com o CAAE nº 21758113.9.0000.5243, se deu a coleta de dados com a técnica de entrevista semiestruturada, realizada no período de fevereiro a maio de 2014, com os enfermeiros das clínicas médicas de um hospital universitário. Para este estudo o caminho metodológico foi constituído de cinco fases: revisão bibliográfica, entrevista com os participantes da pesquisa, organização dos dados, análise dos dados, estruturação da planilha e teste do protótipo impresso e eletrônico nas clínicas médicas. Resultados: Os dados obtidos com a entrevista evidenciaram os indicadores que poderiam ser elaborados, medidos e controlados nas clínicas médicas de acordo com a visão dos enfermeiros. Também possibilitou o registro de outras informações e impressões acerca do trabalho e da gestão do cuidado desenvolvida nas clínicas, com a evidência de que a qualidade do cuidado decorre da avaliação das três dimensões: estrutura, processo e resultado. Na ótica dos enfermeiros, os três indicadores de qualidade da assistência de enfermagem, prioritários para serem medidos e monitorados, compondo a ferramenta computacional proposta neste estudo foram: incidência de úlcera de pressão, incidência de queda e incidência de flebite. Conclusão: O uso de uma ferramenta computacional de indicadores possibilitará, através da construção de um aplicativo WEB, pelo setor de Gerência e Tecnologia e Informação do Hospital, o armazenamento dos dados referentes aos processos de assistência de enfermagem, e o mesmo ficará disponível para que a avaliação dos resultados dessa assistência seja realizada em tempo real, e o gerenciamento das informações possa ser compartilhado entre diretor de enfermagem, gerentes e coordenadores da assistência, educação permanente e núcleo da segurança do paciente.
This is a study that has as its object the development of a computational tool for data collection and calculation of indicators, to assess the quality of nursing care, that will allow the analysis of cause and consequence, and to characterize the level of performance of nursing, identifying positive or negative aspects of care that is being provided to patients in order to improve it. Objectives: Develop a computational tool to measure quality of nursing care indicators; identify indicators of quality of nursing care in the perspective of nurses in female and male medical clinics, establishing liaison with indicators of the manual of indicators nursing of the Support Center for Hospital Management (NAGEH, in Portuguese); build a computational tool for documenting events related to nursing care and calculation of nursing quality indicators; analyze test results with the tool, from the data collected in medical clinics. Method: It is a methodological research, which refers to investigations of obtaining methods, organization and analysis of data for the preparation, evaluation of tools and techniques. After approval by the Ethics Committee on Research with CAAE No 21758113.9.0000.5243, the data was collected by semi-structured interview technique, performed in the period from February to May 2014, with the nurses of medical clinics of a university hospital. For this, the methodological study consisted of five phases: literature review, interviews with participants, data organization, data analysis, spreadsheet structuring, test of the printed and electronic prototype in medical clinics. Results: The data obtained from the interview shows the indicators that could be developed, measured and controlled in medical clinics according to the view of nurses. Also enabled the recording of other information and impressions about the work and care management developed in clinics, with evidence that the quality of care results from the evaluation of three dimensions: structure, process and outcome. In the view of nurses, the three priority indicators of quality of nursing care to be measured and monitored, making the computational tool proposed in this study were: pressure ulcer incidence, incidence of falls and incidence of phlebitis. Conclusions: The use of a computational tool of indicators by building a web application will allow the storage of data on nursing care processes, by the management, Technology and Information sector of the Hospital, which will be available for the evaluation the results of this assistance performed in real time, and will allow the management of information can be shared between the director of nursing, managers and coordinators of care, continuing education and patient safety center.

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Silva, Camila Polo Camargo da. "Implementação e análise dos indicadores de qualidade do setor de ressonância magnética de um hospital de ensino." Universidade Estadual Paulista (UNESP), 2018. http://hdl.handle.net/11449/153423.

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O objetivo deste estudo foi implementar e analisar o comportamento temporal de indicadores de qualidade do processo de trabalho do setor de Ressonância Magnética (SRM) de um Hospital de Ensino. Estudo descritivo de abordagem quantitativa de delineamento misto de série de transversais e de dados secundários. A pesquisa foi realizada no SRM de um Hospital de Ensino, sendo localizado no interior do estado de São Paulo vinculado à Secretaria de Estado de São Paulo, sendo este hospital a maior instituição pública vinculada ao Sistema Único de Saúde (SUS) na região. Os dados foram obtidos por meio do processo de trabalho do setor durante treze meses (março de 2015 a março de 2016) a fim de identificar os indicadores de estrutura, processo e resultado. Para o indicador de satisfação aplicou-se o instrumento Service Quality Gap Analysis (SERVQUAL) em pacientes ambulatoriais SUS que foram escolhidos aleatoriamente na rotina de atendimento. Foram acompanhados quinze indicadores, sendo, dois de estrutura, dez de processo e três de resultado. Como principais resultados, para o indicador estrutura foi implantado o registro do evento relacionado a paralisação do aparelho. No indicador de processo o período do estudo totalizou em 257 dias úteis, 4357 exames realizados, com média de 18,9 atendimentos/dia, tendo o máximo de 25 atendimentos, taxa de extravasamento de contraste durante o período foi de 0,1%. No indicador de resultado identificou-se que a média de tempo de espera para realização do exame de 184 dias sendo o mínimo de 0 e o máximo de 937 dias e o tempo médio para o laudo foi de 51,8 dias sendo o mínimo de 0 dias e máximo de 293. O instrumento SERVQUAL foi aplicado em 465 pacientes ambulatoriais do SUS, os quais referiram alto nível de satisfação com o serviço prestado. Foi calculado o Alfa de Cronbach do instrumento, sendo 0,97 para o atendimento ideal e 0,96 para o atendimento recebido demonstrando e confirmando a consistência interna do instrumento. A análise dos indicadores possibilitou compreender as falhas existentes no serviço com possibilidade de apoiar as transformações necessárias com base em evidências, tanto na esfera assistencial quanto gerencial. O paciente ambulatorial apresentou elevado nível de satisfação quando comparada as opiniões entre o ideal com o recebido, evidenciando que o paciente vinculado ao sistema público evita em criticar o serviço apesar do tempo de espera para o exame e para o laudo.
The objective of this study was to implement and analyze the temporal behavior of quality indicators of the work process in the Magnetic Resonance sector (MRS) in a Medical School Hospital. It is a quantitative-approach descriptive study of a cross-sectional and mixed design with secondary data. The research was conducted in the MRS of a Medical School Hospital located in the interior of São Paulo state linked to the São Paulo State Secretariat. This hospital is the largest public institution attached to the Unified Health System (UHS) in the region. The data were obtained through the work process of the sector for thirteen months (March 2015 to March 2016) in order to identify the structure, process and outcome indicators. For the satisfaction indicator, the Service Quality Gap Analysis (SERVQUAL) instrument was applied to outpatient UHS patients who were randomly chosen in the care routine. Fifteen indicators were followed: two structure ones, 10 process ones, and three result ones. As main results, the report of the event related to equipment shutdown was implemented for the structure indicator. In the process indicator, the study period was 257 workdays, 4357 examinations performed, with an average of 18.9 appointments/day, with a maximum of 25 appointments, and the contrast extravasation rate during the period was 0.1%. In the outcome indicator, it was found that the average waiting time for an examination was 184 days, being the minimum zero and the maximum 937 days, and the average waiting time for the report was 51.8 days, with a minimum of zero and maximum of 293 days. The SERVQUAL instrument was applied in 465 outpatient UHS patients, who reported a high level of satisfaction with the service provided. The Cronbach's alpha of the instrument was calculated, being 0.97 for the ideal care and 0.96 for the care received demonstrating and confirming the internal consistency of the instrument. Analyzing the indicators enabled the understanding of the existing flaws in the service with the possibility of supporting the necessary transformations based on evidence, in both care and management. The outpatient patients presented a high level of satisfaction when comparing their opinions between the ideal and the received care, which evidences that the patients associated to the public system avoid criticizing the service despite the long time they wait for the examinations and the reports.

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Thumé, Elaine. "Assistência domiciliar a idosos: desempenho dos serviços de atenção básica." Universidade Federal de Pelotas, 2010. http://repositorio.ufpel.edu.br/handle/ri/1983.

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In the first article we assessed the utilization of home care by the elderly in Brazil after implementation of the Family Health Strategy (FHS). Data were derived from a crosssectional study in a southern city in Brazil. Using the Chi-square test and a logistic regression with different levels of determination, we tested the hypothesis that the FHS increased the utilization of home care compared with utilization under the Traditional Primary Health Care (TPHC) system. We interviewed 1593 residents aged 60 years and older. Home care utilization under the FHS was 2.7 times the rate of utilization under the TPHC (95% confidence interval=1.5, 4.7; P=.001), and utilization increased among the older group, the less educated, those with history of hospitalization, and those with functional limitations. Improvement in access to care resulted in greater utilization of home care. Our findings have policy implications that include expanding the coverage of the FHS throughout big cities where coverage is limited. These findings are important because the population is aging and the family strategy operates in poorer areas; thus, it can promote equity in access to home health care among the elderly. In the second article the objective was to assess factors associated with home health care for the elderly and its characteristics based on different care models, the Family Health Strategy and Traditional primary care. It also describes the forms of access, the professionals who provide the care, the elderly satisfaction and health status after receiving care. Poisson regression model was used for estimating crude and adjusted prevalence ratios, their related 95% confidence intervals and p-values (Wald test). Home health care was statistically associated with prior history of stroke, signs of dementia and disability in activities of daily living. The family was requested 75% of home care visits. Medical doctors provided most of the care in Traditional primary care settings while nursing staff provided most care within the Family Health strategy. Approximately 78% of the elderly received care within 24 hours after the request and 95% of them positively evaluated the care received. Two thirds of the elderly reported improved health status after receiving home care. The variables associated with home health care were consistent with vulnerability indicators included in the Brazilian National Health Policy for the Elderly, reinforcing the role of this strategy for promoting equitable health care to elderly population. Users satisfaction and the positive impact on their health status support home as a setting for providing care. The objective of the third article was to review the literature in search for tools and indicators proposed for the study of quality assessment of care for the elderly at home. Nineteen articles were selected for inclusion in the analysis. Two instruments are highlighted in the study of quality home care: the Outcome and Assessment Information Set and the Minimum Data Set - Home Care. The hospitalization rate, functional capacity and pain control indicators were used in both instruments to assess quality. This review may help the discussion about the relevance in the development of specific instruments and appropriate indicators to assess home care provided in primary health care, mainly due to the expansion and consolidation of family health strategy.
A Politica Nacional de Saude da Pessoa Idosa preconiza a manutencao do idoso na comunidade, com o apoio dos familiares e o estabelecimento de uma rede social de ajuda. Portanto, o modelo assistencial dos servicos de atencao basica a saude precisa adequar-se a esta nova demanda, identificando precocemente idosos em situacao de fragilidade e resgatando o domicilio como ambiente terapeutico. O objetivo desta tese foi avaliar o desempenho dos servicos de atencao basica no atendimento domiciliar aos idosos, os fatores associados e as caracteristicas do acesso, segundo os modelos de atencao estrategia Saude da Familia e Tradicional. Os dados foram coletados através de um estudo transversal realizado em Bage, no Rio Grande do Sul, no ano de 2008. Um total de 1.593 idosos com 60 anos ou mais de idade responderam ao questionário aplicado por entrevistadores no proprio domicilio. Nas areas cobertas pelas equipes Saude da Familia a utilizacao de assistencia domiciliar foi 2,7 vezes maior comparadas com as areas sob responsabilidade da atencao basica Tradicional (IC95% 1,5-4,7; p=0,001). A utilizacao de assistencia domiciliar foi maior entre os idosos mais velhos, com menor escolaridade, com historia de hospitalizacao no ultimo ano, historia previa de derrame, sinais de demencia e incapacidade para as atividades da vida diaria. O fato da estrategia Saude da Familia operar em areas de maior vulnerabilidade social sugere uma maior equidade no acesso a assistencia domiciliar entre os idosos. Nestas areas, a maior prevalencia de idosos com renda per capita de ate um salario minimo e sem acesso a plano de saude indica que a Saude da Familia permitiu diminuir a desigualdade financeira no acesso aos cuidados domiciliares. As variaveis associadas a utilizacao de assistencia domiciliar reiteram os indicadores de fragilidade destacados na Politica Nacional de Saude da Pessoa Idosa. Estes achados devem servir de estimulo a expansão da cobertura da Saude da Familia nos grandes centros urbanos, locais onde a cobertura ainda e limitada. A familia teve papel central e foi responsavel por 75% das solicitações de cuidado. Nas areas da atencao Tradicional, os medicos responderam pela maior promocao de cuidados, enquanto, nas areas da estrategia Saude da Familia, destacou-se a participacao da equipe de enfermagem. Independente do modelo de atencao, aproximadamente 78% das solicitacoes foram atendidas em ate 24 horas e 95% dos usuarios avaliaram positivamente o cuidado recebido. Dois tercos dos idosos referiram melhora nas condicoes de saude apos atendimento. As avaliacoes positivas realizadas por idosos e familiares, e o impacto na situacao de saude reforcam o domicilio como ambiente terapeutico. A tese tambem contem uma revisao da literatura sobre instrumentos e indicadores utilizados para avaliar a qualidade da assistencia domiciliar. Entre os dezenove artigos que preencheram os criterios de inclusao, a maioria foi realizada na America do Norte e na Europa. Os principais indicadores de qualidade utilizados referem-se a mudancas na capacidade funcional entre a admissao e a alta domiciliar, internacao hospitalar no periodo e as taxas de vacinacao.

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Alvarado, Fredrik. "Pålitliga kvalitetsmått? : en fallstudie i upplevelser av arbete med avvikelser i en personalgrupp inom äldreomsorgen." Thesis, Ersta Sköndal Bräcke högskola, Institutionen för socialvetenskap, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:esh:diva-8325.

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Välfärdsomsorg som i Sverige bedrivs enligt hälso- och sjukvårdslagen samt socialtjänstlagen är enligt lag skyldig att bedriva en systematisk kvalitetsutveckling. I denna kvalitetsutveckling inkluderas att arbeta med identifiering av brister samt risker för brister. Detta sker genom att personal i omsorgsverksamheter systematiskt ska rapportera avvikelser varpå ett avvikelsearbete påbörjas. Avvikelsearbetet leder till åtgärder i verksamheter och är därmed ett relativt omedelbart kvalitetsutvecklande. Samtidigt fyller avvikelsearbetet en funktion på en mer aggregerad nivå då det i statistiska sammanställningar kan ge fingervisning om hur verksamheter bedrivs samt att brister, och eventuella behov, tydliggörs. Statistiskt underlag samt tydliggjorda brister och behov kan i sin tur användas för att underbygga beslut som berör verksamheterna, både beslut inom verksamheter men också politiska beslut som sätter ramar och förutsättningar för organisationer och verksamheter. Således kan avvikelsearbete mynna ut i ett av de flera kvalitetsmått vilka i vårt samhälle idag är avgörande för att kunna utvärdera att offentligt bekostad välfärd dels är effektiv men också av god kvalité. Det finns idag en utbredd kritik av den samhälleliga styrmodell som kallas New Public Management. Kritiken riktar bland annat in sig på de stora krav av uppföljning och utvärdering som är både resurskrävande och riskfyllda i den mening att utvärdering och mätning av kvalité kan innehålla skevheter och föra med sig missvisande resultat. Kritik förs också fram mot att det administrativa arbetet tar över tid och resurser från kärnverksamheten, i den här studien äldreomsorg. Föreliggande studie syftar till att undersöka hur personal inom äldreomsorgens särskilda boende upplever deras avvikelsearbete utifrån begreppet organisationskultur. Det är av relevans att höra hur den personal som arbetar med avvikelsearbete upplever sitt arbete med kvalitetsutveckling. Avvikelsearbete som arbetsuppgift medför nämligen möjliga utmaningar: personal inom äldreomsorg är en av de personalgrupper i samhället som är mest belastad arbetsmiljömässigt, avvikelsearbete kan vara laddat med en känsla av utpekande av syndabockar, det finns incitament för organisationer att visa upp en yta av att kvalitetsarbete pågår. Studien har genomförts som en fallstudie med kvalitativ ansats där sju semistrukturerade intervjuer med vårdbiträden samt undersköterskor från en och samma arbetsgrupp har gjorts under våren 2018. Resultatet går i linje med tidigare forskning som lyfter fram olika aspekter som relevanta för ett framgångsrikt avvikelsearbete: kommunikation och dialog med kollegor och chef, uppmuntran från chef, tydlig struktur för hur avvikelsearbetet bedrivs. Resultatet visar också på aspekter som kan lyftas fram som brister i avvikelsearbetet: hur personal kompenserar för att hinna med sitt arbete, att avvikelser gällande vissa brister inte alltid rapporteras. För att tolka och analysera studiens resultat används socialpsykologen Edgar Scheins arbete om organisationskultur samt företagsekonomen Mats Alvessons arbete om mekanismer inom organisationer.
Welfare Care that in Sweden is given according to laws regulating health care and social services is obligated to secure systematic quality improvement. Risk management through deviation reports is a part of this quality improvement which can affect the welfare care rather immediate. Deviation reports can also be used in statistical overviews where both risks and needs within the given care can be accentuated. As a consequence, information about risk, needs and statistical overviews can also be used for decision-making in both care organisations and in policy decisions that sets the framework for the welfare care given. Hence, deviation reports can be used as one of several quality indicators that today is fundamental in the evaluation of the quality of publicly financed welfare care. Criticism of New Public Management as a control model in welfare address the heavy demands of evaluation, auditing and monitoring which implicates risks of skewness and misguiding results. Criticism also points out that the administrative work that follows with NPM takes time and resources from the welfare cares main focus which in this paper is care for the elderly. This paper aims to examine how staff within elderly care homes experience their work with deviation reports regarding the concept of organizational culture. It is of relevance to examine this since these staff are the ones producing the evidence on which decisions are based. Also, statistics shows that staff within elder care is highly over represented in regard to risk in the work environment. Deviation reporting is also filled with challenges like avoiding the sensation of pointing out a scapegoat or someone to blame. There are also incentives for organisations to keep a facade that their operations are fully functional. This study has been completed as a case study through a qualitative approach where seven semi-structured interviews with assistant nurses and nurses aides from a single work group has been made during spring 2018. The result is in line with earlier research that points out different aspects that are of relevance for successful work with deviation reports. The results also point out aspects that can be regarded as flaws within the work of deviation reports. To interpret and analyse the result of this study two main perspectives has been used; social psychologist Edgar Scheins work on organizational culture and professor of business administration Mats Alvessonswork on mechanisms within organizations.

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Griggs, Kim. "Geriatric nursing-sensitive indicators, a framework for delivering quality nursing care for the older person: A scoping review." Thesis, 2021. https://hdl.handle.net/2440/132629.

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Objective: This thesis aims to explore the concept of geriatric nursing-sensitive indicators (NSIs), which are used to measure care for the older population. Introduction: By the year 2050, the global number of older people is predicted to double, creating fiscal and practice challenges for nursing. Nursing is the largest workforce in the health sector and is best placed to influence the quality of care received by the older person as system demand increases. Geriatric NSIs provide the opportunity to describe this influence, as they reflect the quality and effectiveness of geriatric nurses when caring for the older person. Methods: Due to the broad nature of the research topic, a scoping review was considered appropriate. The methods were based on those of the Joanna Briggs Institute, which were in turn informed by Arksey and O’Malley. In addition, a group of context experts were utilised to ensure the conduct of the review was meaningful for clinical staff and policy makers. This thesis outlines the results of a scoping review prepared as a manuscript for publication. The manuscript presented for publication is positioned in chapter four as a continuation of the thesis that outlines the methods and results of the scoping review. Results: The scoping review was completed, and a manuscript was prepared and submitted for publication. Many indicators were identified that described the nursing care of the older person. In line with the methodology, these were mapped in a variety of ways including Donabedian’s Domains and Fundamentals of Care that are existing taxonomies and Specificity which was a novel approach. It was apparent that there was a great deal of inconsistency in the description of the indicators but grouping of indicators through commonality and classification simplified indicator descriptions. Conclusions: The scoping review identified that concepts associated with geriatric nursing sensitive indicators are complex, and that extracted indicators did not comprehensively reflect contemporary geriatric nursing care. The complexities identified in the scoping review included issues such as lack of indicator definition and consistency, relationships between indicators, methodology for risk adjustment of patient outcomes and performance measurement of indicators. Contemporary nursing issues were not comprehensively reflected in the extracted indicators. Additional indicators are required to address issues such as the consumer perspective of geriatric nursing care, nursing hospital avoidance strategies and case management of inpatients. The achievements of this project extended beyond the mere conduct of a review and subsequent reporting of results. The project provided an opportunity for the lead reviewer to immerse themselves and learn the methodology of a scoping review. In addition, the decision to present the thesis in this form also provided the experience of submitting a manuscript for publication.
Thesis (MClinSc) -- University of Adelaide, Adelaide Nursing School, 2020

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Xu, Xiaoquan. "Identification of nursing-sensitive indicators for nursing quality monitoring and reporting in an Australian context." Thesis, 2015. https://vuir.vu.edu.au/29788/.

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Nursing-sensitive indicators (NSIs) are numerical measures that quantify the effectiveness of nursing care, cost efficiency and organization performance. They have been used extensively to monitor and report the quality of nursing care. However, in Australia the NSIs used for nursing quality monitoring and reporting are incomplete and inconsistent, and there is no national minimum data set of NSIs. Therefore, it is timely to develop a set of agreed NSIs against which health care services can be effectively monitored, reported on and improved in Australia. Based upon the Donabedian structure–process–outcome (SPO) Model, the present two-phase study was designed to explore the NSIs agreed by the nurses as measures for nursing quality monitoring and reporting and the NSIs used commonly in current clinical practice at a Melbourne metropolitan public health service. Phase One was a concept analysis of NSIs which was used to inform the development of a survey instrument. Phase Two involved an online survey to explore nurses’ agreed NSIs and the NSIs commonly used in current clinical practice (N=245).

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Li-Chuan, Chen, and 陳麗娟. "Using “ The Observable indicators of Nursing Home Care Quality”instrument to measure quality of nursing home care– in Taichung City." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/71410947259812763774.

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碩士
亞洲大學
長期照護研究所
96
Abstract Long term care is an important issue of a country with aged population, and the old age population in Taiwan reached 10% at the end of 2006. Due to the increase of aged and disabled population, the need for long-term care increases as well, and so does the number of nursing homes. Therefore, how to ensure the quality of nursing home care is an important task today. The registered nursing homes in Taichung City is what the research aimed at, and “the observable indicators of nursing home care quality” instrument was used as a tool, and the researcher used structural questionnaires and on-site observation method to collect the data, and the purpose of this research is to evaluate the level of consistency between “the accreditation survey for nursing homes” instrument and “the observable indicators of nursing home care quality” instrument. The total number of nursing home evaluated is 12, and the highest, the lowest and the average scores measured by “the observable indicators of nursing home care quality” instrument are 172, 115 and 139.33 respectively. The average scores for dimensions of instrument from the highest to the lowest are in the order of “staff”, “environment”, “care ”, “communication ” and “home/family involvement”. The level of consistency between ““the accreditation survey for nursing homes” instrument and “the observable indicators of nursing home care quality” instrument was evaluated by 0.167 kappa value, and it does not have an significant meaning, and it means that the result measured from “the accreditation survey for nursing homes” instrument is not consistent with the result from “the observable indicators of nursing home care quality” instrument. But the measured result of “staff” dimension in OIQs is consistent with the result of “health” and “daily life care”; the result of “staff” dimension in OIQs is consistent with the result of “health” and “daily life care”; the result of “environment” dimension in OIQs is consistent with the result of “safety and environment setting”; the result of “homelike/family involvement” dimension in OIQs is consistent with the result of “safety and environment setting”. The result of “communication” dimension in OIQs is not consistent with the result of “health”; the result of “staff” dimension in OIQs is not consistent with the result of “institute and staff management”. This research suggests that when the quality of a nursing home care is measured by “the observable indicators of nursing home care quality” instrument, other evaluation tools should be also used to ensure a complete and comprehensive evaluation. And the supervising authorities could use this instrument to evaluate the quality of a nursing home care periodically in order to continuously control the quality.

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Onianwa, Patricia Obiajulu. "An appraisal of continuous quality improvement (CQI) mechanisms and development of quality care indicators amongst clinical nurses in selected teaching hospitals in South-West (SW) Nigeria." Thesis, 2009. http://hdl.handle.net/10413/8173.

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Aim: This study appraised the CQI mechanisms and processes in the clinical nursing divisions of five selected teaching hospitals located in South-West Nigeria and developed quality care indicators to measure and monitor quality of care amongst clinical based nurses in these teaching hospitals. Background: Studies have been done on evaluation of quality care to determine what good care is; whether the care nurses give is proper and effective, and whether the care provided is good quality. Several authors have asserted that evaluating the quality of nursing care is an essential part of professional accountability. Literature also suggests that in providing high quality care, it is important that nurses develop appropriate evaluative measurement tools to ensure professional aspect of nursing. Conversely, it is a concern that in the clinical nursing division of some teaching hospitals in SW Nigeria, CQI mechanisms/processes (such as a structured auditing, monitoring and measuring quality of nursing care, established systems of continuing professional learning/ In-service Education Unit) were not more evident, particularly when these teaching hospitals were supposed to be seen as models for providing quality care services. It was not certain what CQI activities were present in similar hospitals, and if such activities were present, there was uncertainty as to how these activities were performed. In addition, the type of instrument/tools available for nursing care measurement was uncertain. There is a paucity of published evidence relating to the quality of nursing care measurement in the teaching hospitals in SW Nigeria. Gaps identified in the study would form the basis for future training and education of nurses involved in care-giving to promote quality care. Findings from the study provided evidenced-based scientific rationale for practice in relation to quality nursing care measurement in the health care institutions, thus adding to the body of knowledge of quality improvement. The methodology employed in the study is an action research; with a mixed method-Sequential explanatory incorporated. Quantitative data was collected and analysed, followed by the collection and analyses of qualitative data. The study was done in five cycles which included a survey that elicited responses from the participants on general knowledge and perceptions about CQI. Cycle two included generating promising solutions and an action plan. In cycle three, established quality-care indicators were analysed, developed and thereafter, the newly adapted instrument for nursing care measurement was tested for applicability to settings. Participants reflected on the testing of the new tool in the fourth cycle and lastly, implementation/testing outcomes were evaluated in the fifth cycle. Conclusion: Established quality-care indicators were adapted in each of the five hospital settings for quality nursing care measurement. The newly adapted quality care indicators were tested for applicability on two acute-care wards in three of the five participating hospitals. The results of the study could be used in Nigeria and elsewhere as a means to protect the rights of the patient; by measuring and monitoring the quality of nursing care.
Thesis (Ph.D.)-University of KwaZulu-Natal, Durban, 2009.

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Yang, Chia-Ling, and 楊嘉玲. "Indicators of quality of care in nursing homes: From perspectives of residents, family members and nurses." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/84145587983204153920.

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碩士
長庚大學
護理學研究所
87
The purpose of this study was to explore the indicators of quality of care for nursing homes from perspectives of residents, family members and nurses, and to compare their differences. A qualitative research method was used. In-depth interview with participant observation was used to collected data. Sampling was consisted of 10 residents, 11 family members and 10 nurses from three accredited nursing home in Keelung, Chia-I and Kaohsiung. The study found 7 groups of indicators of quality of care for nursing homes including indicators of environment, nursing professional competence, quality assurance, basic human rights, direct care attitude, social interaction, and needs satisfaction. For environmental indicators, both residents and family members thought that accreditation and cleanness were necessary and communication barrier with foreign aids was a problem. For indicators of nursing professional competence, residents and family members believed being experienced, having good judgement, and ability to handle emergent conditions were very important. However, nurses did not mention any of these indicators. For quality assurance indicators, residents, family member and nurses thought that quality assurance, such as regulated working process, and on-job training for stuff members to enhance their ability were important indicators. For indicators of basic human rights, residents thought that their basic human rights were not respected in nursing homes. They men-tioned negative indicators, such as: physical restrain and restrained activities. On the other hand, nurses believed that physical restrain was necessary, sometimes depend on the conditions. Family members not mentioned any of the quality indicators of basic human rights.For indicators of direct care attitude, both residents and family members made positive and negative comments on the care attitude of the stuff members, but nurses only described positive attitude . For indicators of needs satisfaction, different from nurses and family members, only residents mentioned that eating needs satisfaction was very important. Findings of this study may sensitize the long-term care professionals to the needs of the nursing home residents. These findings can also provide a base for setting indicators for nursing homes quality evaluation and for further important of the quality of life of the nursing homes residents.

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Dissertations / Theses on the topic 'Nursing quality indicators'

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