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Gonzalez, Rodrigo Valio Dominguez. "Knowledge Management Process in Multi-Site Provision of Service." International Journal of Knowledge Management 12, no. 2 (April 2016): 20–37. http://dx.doi.org/10.4018/ijkm.2016040102.
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Differently from manufacturing operations, which have a combination of tangible and intangible resources, services are characterized by intensive competencies and knowledge. Several services intensive organizations present a model called multi sites. In this model, the service provider company has several work teams, called in this work full service sites, installed full time at client sites. The challenge for these organizations is to manage the knowledge acquired in these various sites in order not to lose the knowledge created from the improvement, problem solving and innovations implemented in the processes of customer. Thus, this paper aims to analyze the stages that constitute the knowledge management process in the multi-sites service provider company context. The research results point to a model based on joint working between sites and full service center for excellence. The latter's mission is to identify, assess, store and distribute knowledge among sites, acting as a department that centralizes the knowledge management process.
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Soltani, Mokhtar, and Sidi Mohamed Benslimane. "Ontology-based Multi-Objective Evolutionary Algorithm for Deriving Software Services from Business Process Model." International Journal of Information Systems in the Service Sector 5, no. 3 (July 2013): 35–53. http://dx.doi.org/10.4018/jisss.2013070103.
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Various approaches uses business process models as starting point to derive software services. The first and the important task for developing service-oriented models is service identification. However, the majority of existing methods for service identification are developed manually because, on the one hand, they are based on the competence of the developers and, on the other hand, the business process models do not comprise sufficient knowledge to identify services automatically. The integration of Business Process Modeling (BPM), Model-Driven Development (MDD), and Ontology-based Semantic Annotation (OSA) allows the automation of the SOA (Service-Oriented Architecture) services development. Three steps are used for developing an SOA solution: service identification, service specification and finally service realization. In this paper, the authors illustrate a method called MOOSI (Multi-Objective Optimization-based Service Identification) that automatically identifies the architecturally significant elements from an annotated business process model in order to specify service model artifacts. The main goal of this work is to support the automation of the development process of service-oriented enterprise information system. The implementation results of our proposed method are discussed. This result shows that MOOSI can achieve high performance in terms of execution time and important quality in terms of modularization quality of identified services compared with other solution.
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Yu, Guo Xin, Ji Chen Fang, Ya Mei Zhou, and Qiang Zhang. "Multi-Level Automotive Service Performance Evaluation Model." Applied Mechanics and Materials 477-478 (December 2013): 1517–20. http://dx.doi.org/10.4028/www.scientific.net/amm.477-478.1517.
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A multi-level model automotive service performance evaluation model was established based on the servicer-core automotive service network model was proposed. The model was divided into three interrelated levels: the business level, the process level, the learning and development level, respectively used to evaluate business conditions, operating process and development potential of the object. A fuzzy AHP evaluation model for automotive supply chain collaboration performance evaluation was established. A case study was used to show the feasibility of this evaluation model. The results show that, supply chain collaboration performance result of the object was slightly lower than the regional average. Services of the object had unbalanced development and some indicators had great room for improvement.
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Simons, Luuk P. A., and Harry Bouwman. "Multi-channel service design process: challenges and solutions." International Journal of Electronic Business 3, no. 1 (2005): 50. http://dx.doi.org/10.1504/ijeb.2005.006388.
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Agarwal, Renu, and Willem Selen. "Multi‐dimensional nature of service innovation." International Journal of Operations & Production Management 31, no. 11 (October 18, 2011): 1164–92. http://dx.doi.org/10.1108/01443571111178484.
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PurposeInnovation in services is thought to be multi‐dimensional in nature, and in this context the purpose of this paper is to present and operationalise the concept of “elevated service offerings” (ESO) in collaborating service organisations. ESO stands for new or enhanced service offerings which can only be eventuated as a result of partnering, and which could not be delivered on individual organisational merit. ESO helps us expand our understanding of service innovation to include a service network or service system's dimension.Design/methodology/approachA structural equation model is specified and estimated based on constructs and relationships grounded in the literature, as well as self‐developed constructs, using empirical data from 449 respondents in an Australian telecommunications service provider (SP) and its partnering organisations.FindingsResults show that ESO is a multi‐dimensional construct which was operationalised and validated through an extensive literature review, exploratory factor analysis, confirmatory factor analysis, and structural equation modelling using a holdout sample.Research limitations/implicationsQualitative and empirical data analysis was undertaken with data collected from a single large telecommunications SP organisation, and its partnering organisations. Future research may seek to collect data from the entire telecommunications industry sector and their partnering organisations, across other service sectors, or even any other organisation where collaboration is pivotal to their success.Practical implicationsService organisations today need to understand that innovation in services is not just about process or product innovation, or even performance and productivity improvements, but in fact includes organisational forms of innovation. Indeed, the interactions and complementarities between the three different aspects of ESO – strategic, productivity, and performance – highlight the increasing complex and multi‐dimensional character of innovation and the ongoing iterative process.Originality/valueThis research provides empirical evidence for the existence of a multi‐dimensional innovation in services construct – known as elevated service offerings in a collaborative service network, along with an adapted definition of service and a service innovation model.
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Zhang, Xiaodong, and Dawei Ren. "Modeling and simulation of task rescheduling strategy with resource substitution in cloud manufacturing." Mathematical Biosciences and Engineering 20, no. 2 (2022): 3120–45. http://dx.doi.org/10.3934/mbe.2023147.
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<abstract> <p>When a cloud manufacturing environment extends to multi-user agent, multi-service agent and multi-regional spaces, the process of manufacturing services faces increased disturbances. When a task exception occurs because of disturbance, it is necessary to quickly reschedule the service task. We propose a multi-agent simulation modeling approach to simulate and evaluate the service process and task rescheduling strategy of cloud manufacturing, with which impact parameters can be achieved through careful study under different system disturbances. First, the simulation evaluation index is designed. In addition to the quality of service index of cloud manufacturing, the adaptive ability of task rescheduling strategy in response to a system disturbance is considered, and the flexibility of cloud manufacturing service index is proposed. Second, considering the substitution of resources, the internal and external transfer strategies of service providers are proposed. Finally, a simulation model of the cloud manufacturing service process of a complex electronic product is constructed by multi-agent simulation, and simulation experiments under multiple dynamic environments are designed to evaluate different task rescheduling strategies. The experimental results indicate that the external transfer strategy of the service provider in this case has higher quality of service and flexibility of service. Sensitivity analysis indicates that the matching rate of substitute resources for internal transfer strategy of service providers and the logistics distance of external transfer strategy of service providers are both sensitive parameters, which have significant impacts on the evaluation indexes.</p> </abstract>
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Bhaskaran, Krishnakumar, and Charles J. Malmborg. "Modelling the service process in a multi-address warehousing system." Applied Mathematical Modelling 13, no. 7 (July 1989): 386–96. http://dx.doi.org/10.1016/0307-904x(89)90149-2.
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Zhu, Y. Q., and Xiang Yu Li. "A Service Oriented Product Development Process Online Control Model." Advanced Materials Research 1049-1050 (October 2014): 1090–93. http://dx.doi.org/10.4028/www.scientific.net/amr.1049-1050.1090.
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For implementing the online control of product development process in Micro-Plant, an integration control platform is proposed based on web service technology. Professional software such as G2, GAMS, Matlab, are wrapped as web services based on multi-agent technology, and the web service named Data_Service is given to implement the data communication among different web services, then we can control and optimize the product development process in Micro-Plant. Finally the practicability and validity of the integration control platform are verified through the application in the product development of Nipagin ester.
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Suwarningsih, Wiwin, Ana Heryana, Dianadewi Riswantini, Ekasari Nugraheni, and Dikdik Krisnandi. "The multi-tenancy queueing system “QuAntri” for public service mall." Bulletin of Electrical Engineering and Informatics 11, no. 5 (October 1, 2022): 2663–71. http://dx.doi.org/10.11591/eei.v11i5.4348.
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In the new-normal era, public services must make various adjustments to keep the community safe during the COVID-19 pandemic. The Public Service Mall is an initiative to put several public services offices in a centralized location. However, it will create a crowd of people who want access to public service. This paper evaluates multi-tenant models with the rapid adaptation of cloud computing technology for all organizations' shapes and sizes, focusing on multi-tenants and multi-services, where each tenant might have multiple services to offer. We also proposed a multi-tenant architecture that can serve queues in several places to prevent the spread of COVID-19 due to the crowd of people in public places. The design of multi-tenants and multi-services applications should consider various aspects such as security, database, data communication, and user interface. We designed and built the "QuAntri'' business logic to simplify the process for multi-services in each tenant. The developed system is expected to improve tenants' performance and reduce the crowd in the public service. We compared our agile method for system development with some of the previous multi-tenant architectures. Our experiments showed that our method overall is better than the referenced model-view-controller (MVC), model-view-presenter (MVP), and model-model-view-presenter (M-MVP).
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Gao, Wei, and Jian Wu. "Multi-Relational Graph Convolution Network for Service Recommendation in Mashup Development." Applied Sciences 12, no. 2 (January 17, 2022): 924. http://dx.doi.org/10.3390/app12020924.
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With the rapid development of service-oriented computing, an overwhelming number of web services have been published online. Developers can create mashups that combine one or multiple services to meet complex business requirements. To speed up the mashup development process, recommending suitable services for developers is a vital problem. In this paper, we address the data sparsity and cold-start problems faced in service recommendation, and propose a novel multi-relational graph convolutional network framework (MRGCN) for service recommendation. Specifically, we first construct a multi-relational mashup-service graph with three types of relations, namely composition relation, functional relation, and tagging relation. These three relations are indispensable and complement each other for capturing multi-view information. Then, the three relations in the graph are seamlessly fused with various strategies. Next, graph convolution is performed on the fused multi-relational graph to capture the high-order relational information between mashups and services. Finally, the relevance between mashup requirements and services is predicted based on the learned features on the graph. We conduct extensive experiments on the ProgrammableWeb dataset and demonstrate that our proposed method can outperform state-of-the-art methods in recommending services when only mashup requirements are available.
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Luo, Haisen. "Gated Multi-task Learning for QoS-aware Service Recommendation." Journal of Physics: Conference Series 2547, no. 1 (July 1, 2023): 012011. http://dx.doi.org/10.1088/1742-6596/2547/1/012011.
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Abstract In the ever-increasing diversity of cloud environment, the recommendation of web service-related applications based on service quality is a basic tasks that both service providers and web developers are very interested in. A key challenge is how to get personalized and accurate QoS values of web services from the multi-source information of users/services. In addition, complex contexts and multi-tasking attributes also make the collaborative services quality prediction difficult to meet. Inspired by the progress of multi-task deep learning, this paper proposes a new framework of service quality prediction called multi-task gated expert network (MGEN), which is based on gating mechanism and multi-task learning. The MGEN consists of three parts: expert-based context-source feature extraction, gated interaction learning and information fusion. First, multiple expert networks are used to capture the latent representation in raw data of web services, including both implicit features in the QoS matrix and explicit features of service descriptions. In the process, several independent experts extract features from different dimensions. Second, output embedding of different expert networks is transmitted to each task layer through different weights, learning both global and local high-order feature interactions. Third, the interactive information of different tasks is fused by embedding splicing, and then fed back to the prediction module for final service recommendation. Results of the comparative experiment demonstrate that the proposed MGEN significantly outperforms the state-of-the-art models of service recommendation, where both the implicit and explicit information of various multi-source features and interaction sequences are effectively extracted. In addition, the gating mechanism performs well in the QoS prediction by independently modeling each task.
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Azouzi, Sameh, Zaki Brahmi, and Sonia Ayachi Ghannouchi. "Customization of multi-tenant learning process as a service with Business Process Feature Model." Procedia Computer Science 126 (2018): 606–15. http://dx.doi.org/10.1016/j.procs.2018.07.295.
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Podili, Prashanth, K. K. Pattanaik, and Prashanth Singh Rana. "BAT and Hybrid BAT Meta-Heuristic for Quality of Service-Based Web Service Selection." Journal of Intelligent Systems 26, no. 1 (January 1, 2017): 123–37. http://dx.doi.org/10.1515/jisys-2015-0032.
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AbstractEfficient QoS-based service selection from a pool of functionally substitutable web services (WS) for constructing composite WS is important for an efficient business process. Service composition based on diverse QoS requirements is a multi-objective optimization problem. Meta-heuristic techniques such as genetic algorithm (GA), particle swarm optimization (PSO), and variants of PSO have been extensively used for solving multi-objective optimization problems. The efficiency of any such meta-heuristic techniques lies with their rate of convergence and execution time. This article evaluates the efficiency of BAT and Hybrid BAT algorithms against the existing GA and Discrete PSO techniques in the context of service selection problems. The proposed algorithms are tested on the QWS data set to select the best fit services in terms of maximum aggregated end-to-end QoS parameters. Hybrid BAT is found to be efficient for service composition.
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Ma, Eva, Rachael Johnson, Teresa Hagan, Alex Young, Rajinder Dhanjal, Dannielle Claridge, Shon Davies, et al. "Sharing a methodology to develop a satisfaction questionnaire in mental health care." British Journal of General Practice 68, suppl 1 (June 2018): bjgp18X697421. http://dx.doi.org/10.3399/bjgp18x697421.
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BackgroundThis paper outlines a multi-method’ process for developing a satisfaction questionnaire (SQ) for completion by service users. Satisfaction is a mark of service quality. Both health and social care services are required to evidence this. Working collaboratively with those who use our services is essential for achieving transformation in healthcare.AimIn developing a SQ, the aim was to collaboratively identify key quality criteria of most importance to service users and carers.MethodIn the absence of a gold standard methodology for developing a SQ, we developed an iterative multimethod’ phased process. Phase 1 involved a focus group, attended by service users and carers (n = 20). Participants at the focus group developed a preliminary list of quality criteria. Phase 2 involved a review of existing feedback questionnaires to supplement our quality criteria, including the Friends & Family Test. Phase 3 aimed to build consensus to refine the criteria, using a process informed by the Delphi technique with participants from a service user forum. The final phase of refinement is now underway.ResultsPreliminary findings highlight the key quality indicators of a high-quality service, as defined by service users and carers.ConclusionIt is useful to adopt and develop an iterative multi-method’ approach involving co-production and consensus building in developing a valid and meaningful SQ.
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Armistead, Colin, and Simon Machin. "Business process management: implications for productivity in multi‐stage service networks." International Journal of Service Industry Management 9, no. 4 (October 1998): 323–36. http://dx.doi.org/10.1108/09564239810228849.
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Ukor, Roland, and Andy Carpenter. "Service selection and horizontal multi-sourcing in process-oriented capability outsourcing." Journal of Software: Evolution and Process 24, no. 3 (December 9, 2011): 259–83. http://dx.doi.org/10.1002/smr.557.
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Dou, Wanchun, Chao Lv, Xuyun Zhang, and Jinjun Chen. "A Collaborative QoS-Aware Service Evaluation Method Among Multi-Users for a Shared Service." International Journal of Web Services Research 9, no. 1 (January 2012): 30–50. http://dx.doi.org/10.4018/jwsr.2012010102.
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In service selection, an end user often has his or her personal preferences imposing on a candidate service’s non-functional properties. For a service selection process promoted by a group of users, candidate services are often evaluated by a group of end users who may have different preferences or priorities. In this situation, it is often a challenging effort to make a tradeoff among various preferences or priorities of the users. In view of this challenge, a multi-criteria decision-making method, named AHP (Analytic Hierarchy Process), is introduced to transform both qualitative personal preferences and users’ priorities into numeric weights. Furthermore, a QoS-aware service evaluation method is presented for a shared service’s co-selection taking advantage of AHP theory. At last, a case study is presented to demonstrate the feasibility of the method.
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Jeng, Jun-Jang, Ajay Mohindra, Jeaha Yang, and Henry Chang. "A Cloud Portal Architecture for Large-Scale Application Services." International Journal of Web Portals 2, no. 1 (January 2010): 7–21. http://dx.doi.org/10.4018/jwp.2010010102.
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Application services entail multi-billion dollars of market in IT industry. However, to construct an application service is a labor- intensive and error-prone process. Application services developed through traditional development methods expose the same
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Daaji, Marwa, Ali Ouni, Mohamed Mohsen Gammoudi, Salah Bouktif, and Mohamed Wiem Mkaouer. "Multi-criteria Web Services Selection: Balancing the Quality of Design and Quality of Service." ACM Transactions on Internet Technology 22, no. 1 (February 28, 2022): 1–31. http://dx.doi.org/10.1145/3446388.
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Web service composition allows developers to create applications via reusing available services that are interoperable to each other. The process of selecting relevant Web services for a composite service satisfying the developer requirements is commonly acknowledged to be hard and challenging, especially with the exponentially increasing number of available Web services on the Internet. The majority of existing approaches on Web Services Selection are merely based on the Quality of Service (QoS) as a basic criterion to guide the selection process. However, existing approaches tend to ignore the service design quality, which plays a crucial role in discovering, understanding, and reusing service functionalities. Indeed, poorly designed Web service interfaces result in service anti-patterns, which are symptoms of bad design and implementation practices. The existence of anti-pattern instances in Web service interfaces typically complicates their reuse in real-world service-based systems and may lead to several maintenance and evolution problems. To address this issue, we introduce a new approach based on the Multi-Objective and Optimization on the basis of Ratio Analysis method (MOORA) as a multi-criteria decision making (MCDM) method to select Web services based on a combination of their (1) QoS attributes and (2) QoS design. The proposed approach aims to help developers to maintain the soundness and quality of their service composite development processes. We conduct a quantitative and qualitative empirical study to evaluate our approach on a Quality of Web Service dataset. We compare our MOORA-based approach against four commonly used MCDM methods as well as a recent state-of-the-art Web service selection approach. The obtained results show that our approach outperforms state-of-the-art approaches by significantly improving the service selection quality of top- k selected services while providing the best trade-off between both service design quality and desired QoS values. Furthermore, we conducted a qualitative evaluation with developers. The obtained results provide evidence that our approach generates a good trade-off for what developers need regarding both QoS and quality of design. Our selection approach was evaluated as “relevant” from developers point of view, in improving the service selection task with an average score of 3.93, compared to an average of 2.62 for the traditional QoS-based approach.
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Hasu, Mervi, Laura Honkaniemi, Eveliina Saari, Tuuli Mattelmäki, and Leena Koponen. "Learning employee-driven innovating." Journal of Workplace Learning 26, no. 5 (July 8, 2014): 310–30. http://dx.doi.org/10.1108/jwl-10-2013-0079.
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Purpose – The purpose of this paper is to introduce a workshop process to enhance the learning of employee-driven innovating (LEDI) and to evaluate in multiple ways the practical effects of the LEDI process, which aimed to enhance the employee-driven innovation practices at workplace level in a public organisation. Although front-line employees are increasingly encouraged to participate in innovation, organisations lack multi-level knowledge on the practices, outcomes and effects of participation. Design/methodology/approach – A six-month development process (LEDI) was conducted to empower front-line hospital support service workers to learn to innovate and to apply this in the services they provide. The process consisted of different themes: future visions, current services, creating new services and evaluations of ideas and innovation embryos. The multi-method evaluation of the process included pre-evaluation of the generated innovation ideas, a developmental evaluation of the selected innovation embryos, a follow-up evaluation of the innovation ideas and an evaluation of the organisational level effect via a quantitative survey. Findings – The intervention process had positive effects on employee participation and learning to innovate. The conclusion of the four evaluations is that the LEDI process developed a new kind of agency among employees and enabled significant improvements to services. The evaluation of the organisation-level effect revealed that the process had also improved the views regarding preconditions for development. Originality/value – The intervention method is a practical application of employee-driven innovation conception that is validated as practical and effective at workplace level. The process is a viable method for enhancing workers’ innovation-related learning in service organisations. The novelty of the method is based on the multi-disciplinary combination of approaches that consist of theories of practice-based innovation, expansive learning and emphatic human-centred service design.
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Magdalena, Hilyah, Hadi Santoso, and Dita Meliansari. "Faktor - Faktor Pendukung Keputusan Rujukan Pasien pada Fasilitas Kesehatan Tingkat Pertama (FKTP) dengan metode Analytical Hierrarchy Process (AHP)." METIK JURNAL 5, no. 2 (December 24, 2021): 55–65. http://dx.doi.org/10.47002/metik.v5i2.273.
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Pratama Bakti Timah Clinic is one of the First Level Health Facilities (FKTP) that provides health services to the community in the Pangkalpinang area and its surroundings. In these health service activities, when a patient requires special medical care in terms of medical services, medical personnel, medical support, outpatient services, and inpatient services, the patient will be referred to a higher health facility. Considering the various factors that cause patients to be referred and there are several hospitals that are referred to, this condition is a multi-criteria and multi-alternative condition. To overcome this, it is necessary to design a decision support system that will make it easier for medical administration service officers at the Primary Clinic. The decision support system is designed using the Analytical Hierarchy Process (AHP) method which is able to accommodate multi-criteria and multi-alternative decision making. The results of data processing showed that the most important factor in the referral of FKTP patients at the Pratama Clinic was the outpatient service factor with a weight of 30.7%, the second factor was medical services 24.4%, the third factor was medical personnel 17.5%, the fourth factor was supporting medical services 15.9%, and the last is inpatient services 11.4%. While the first referral hospital is RSUD Ir. Soekarno with a weight of 31.1%, then Depati Hamzah Hospital with a weight of 27.5%, then Bakti Timah Hospital with 27.3%, and Bakti Wara Hospital with 14.1%.
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Yang, Teng, Ying Feng Zhang, and Jun Qiang Wang. "Intelligent Navigation of Assembly Stations Based on Real-Time Manufacturing Information." Applied Mechanics and Materials 432 (September 2013): 442–46. http://dx.doi.org/10.4028/www.scientific.net/amm.432.442.
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In order to improve the real-time control and optimization of assembly process, this article takes the basic execution unitassembly station as the study subject. Based on real-time manufacturing information, the concept of the intelligent navigation of assembly activities is put forward. Through the application of RFID technology to capture the multi-source information, three kinds of navigation services, namely real-time assembly operating guidance service, collaborative manufacturing service among assembly stations and real-time optimization service of task queue, are designed to implement optimal navigation. The presented concept and services will facilitate the real-time data driven process monitor and control between the assembly line and assembly station.
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Ikerionwu, Charles, David Edgar, and Edwin Gray. "The development of service provider’s BPO-IT framework." Business Process Management Journal 23, no. 5 (September 4, 2017): 897–917. http://dx.doi.org/10.1108/bpmj-10-2015-0146.
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Purpose The decision to operate BPO-IT organisational model by a business process outsourcing (BPO) service provider has far reaching benefits. The purpose of this paper is to develop a service provider’s BPO-IT framework that provides in-house IT function (software) required to process client services. Design/methodology/approach The multi-case study adopted an exploratory sequential mixed method research approach. In the first instance, seven BPO service provider organisations were investigated in the qualitative phase and 156 in the quantitative phase, respectively. Findings The adoption of the developed framework indicates that it could reduce failures in BPO relationships through reduced turnaround time in processing client services, improved quality of service, reduced cost, improved client and provider’s competitiveness, and confidentiality of client operations. Outsourcing clients could lay the foundation for a successful relationship by adopting a selection process that could choose the right provider. Originality/value The paper reveals BPO-IT organisation’s operation towards in-house provision of software required to process client services. A research exploring BPO service providers from a top outsourcing destination like India could provide offshore outsourcing clients the information to move towards onshore outsourcing.
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Wang, Qiang, Chris Voss, Xiande Zhao, and Zhiqiang Wang. "Modes of service innovation: a typology." Industrial Management & Data Systems 115, no. 7 (August 10, 2015): 1358–82. http://dx.doi.org/10.1108/imds-03-2015-0067.
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Purpose – The purpose of this paper is to explore different modes of service innovation by examining business model innovation alongside two traditional modes: product innovation and process innovation. Design/methodology/approach – The authors first empirically test a typology using archival data from 69 service innovation projects in a major mobile telecom company. The authors then extend the typology by investigating the interrelationships among service product, service process, and business model innovation based on empirical evidence from multi-mode service innovations. Finally, the authors study the patterns of modes in a networked environment. Findings – The results indicate that the typology is applicable and all three modes of service innovation exist in the sample. The authors find that all of the business model innovations involve external partnerships during the development process, while only a small proportion of service process innovations involve external partnerships. Originality/value – This study has empirically validated a typology of service innovation and discussed the theoretical and managerial implications of multi-mode innovations, contributing to service innovation literature and practices.
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Broekhuis, Manda, Marjolein van Offenbeek, and Monique Eissens-van der Laan. "What professionals consider when designing a modular service architecture?" International Journal of Operations & Production Management 37, no. 6 (June 5, 2017): 748–70. http://dx.doi.org/10.1108/ijopm-05-2015-0306.
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Purpose The purpose of this paper is to explore how functional and appropriateness arguments influence the adoption of modularity principles during the design of a professional service architecture. Design/methodology/approach Action design research was conducted to examine the design process of a modular service architecture for specialised elderly care by a multi-professional group. Data collection methods included, partly participatory, observations of the interactions between professionals during the design process, interviews and document analysis. Data analysis focussed on the emerging design choices and the arguments underlying them. Findings A wide range of both functional and appropriateness considerations were enlisted during the design process. The three core modularity principles were adapted to varying degrees. In terms of the design outcome, the interdependencies between the modularity principles necessitated two trade-offs in the modular design. A third trade-off occurred between modularity and the need for professional inference where services were characterised by uncertainty. Appropriateness was achieved through the professionals reframing and translating the abstract modularity concept to reconcile the concept’s functionality with their professional norms, values and established practices. Originality/value The study adds to service modularity theory by formulating three trade-offs that are required in translating the core modularity principles into a functional set of design choices for a multi-professional service environment. Moreover, the inherent intertwinedness of the core modularity principles in professional services requires an iterative design process. Finally, the authors saw that the ambiguity present in the service modularity concept can be used to develop a design that is deemed appropriate by professionals.
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Fazlollahtabar, Hamed, Ermia Aghasi, and Peter Forte. "Bi-Objective Two-Stage Decision-Making Process for Service Marketing." International Journal of Strategic Decision Sciences 3, no. 3 (July 2012): 24–39. http://dx.doi.org/10.4018/jsds.2012070103.
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The authors propose a bi-objective two-stage decision-making process to help the marketing team of a company to determine which services make more profit. The decision is based on customer satisfaction measures which are related to the different company services. Thus, they constitute a multi-criteria assessment of the company’s performances. The first stage of the authors’ proposed process is to evaluate the services with respect to certain criteria using a stochastic multi-criteria acceptability analysis. Then, a bi-objective mathematical model is utilized to determine which services are more profitable. An analytical hierarchy process is applied to aggregate the bi-objective model. The applicability and validity of the proposed process is illustrated in a case study.
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Liu, Ningbo. "An Empirical Study on Machine Learning for Enterprise Cloud Computing Service Management." Asian Journal of Economics, Business and Accounting 23, no. 9 (March 28, 2023): 48–57. http://dx.doi.org/10.9734/ajeba/2023/v23i9963.
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A machine learning method is proposed to aim at the problems of large data processing, complex data, and limited system resources in cloud computing service management. First, multi-department analysis is carried out on cloud service management data, and relevant management data is standardized to form a standardized management data collection; Machine learning is used to classify, mine, and extract service management data, and corresponding management measures are taken promptly to improve the management level of cloud computing services. MATLAB simulation shows that machine learning can improve the level of cloud computing service management, simplify the process of cloud computing service management, shorten the management time of cloud computing services, and meet the actual needs of service management.
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Du, Yun Yun, and Xue Qin. "Multi-Strategy Web Service Discovery for Smart Government." Applied Mechanics and Materials 536-537 (April 2014): 625–31. http://dx.doi.org/10.4028/www.scientific.net/amm.536-537.625.
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Semantic Web Service technology is the solution to system integration and business collaboration for smart government which is cross-border and heterogeneous on a large scale. However the tremendous Web services search space caused by the wide range, large scale and complex e-government business systems is one of the great challenges for smart government. The paper focuses on researches about service discovery in e-government business integration for smart government. In accordance with the application environment and the current technical status of e-government, the author proposes a multi-strategy Web service discovery method on the basis of the proposed semantic model. The discovery process comprises three stages: keyword query with semantic enhancement, IO semantic matching and PE semantic matching. Finally similarity calculating method is proposed to evaluate the matching degree of each candidate service for service selection as well as the conclusions.
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Lim, Chiehyeon, Ki-Hun Kim, Min-Jun Kim, and Kwang-Jae Kim. "Multi-factor service design: identification and consideration of multiple factors of the service in its design process." Service Business 13, no. 1 (February 2, 2018): 51–74. http://dx.doi.org/10.1007/s11628-018-0363-z.
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Yu, Tian Biao, Ya Dong Gong, Jie Liu, G. Yu, and Wan Shan Wang. "Study on Networked Technical Service System Oriented Production Process." Key Engineering Materials 315-316 (July 2006): 651–55. http://dx.doi.org/10.4028/www.scientific.net/kem.315-316.651.
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To improve the quality and efficiency of technical service, shorten the producing cycle of product, a new mode of technical service is presented, which is networked technical service based on the multi-Agent technique, network technique and modern communications technique. The architecture and function of the networked technical service system oriented production-NTSS are researched, and the key technologies including multi-Agent system, virtual assembling oriented the process of production and the assignment and rank of technical service information are studied. The workflow of NTSS is discussed, and base on these theories a prototype system is established, and the security, practicability and high efficiency of NTSS are proved.
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Rao, Abhishek S., Yogesh Pai P, and Lakshminarayanan Sethumadhavan. "Linkages between service recovery system and customer justice perceptions: A multi-level model of employee service recovery performance." F1000Research 12 (August 7, 2023): 947. http://dx.doi.org/10.12688/f1000research.135103.1.
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Past research aimed at service recovery has focused on actions that are taken to retain customers, and the possibility of overcoming the mistakes of service delivery, though the multidimensional nature of the service recovery process has begun to move beyond the complaint handling process. In this paper, we identify the most important issues addressed in service recovery and present a framework for addressing them We used an extensive integrative review methodology. Between 1988 and 2017 the number of articles in these journals was kept between 26 and 30. The majority took a business perspective to study services recovery, while a minority took an inter-disciplinarity perspective. This research aims to investigate the relationship between the constructs in the JD-R Model and employee service recovery performance, and to adopt a multi-actor research design for more accurate measurement. The findings of this study are expected to provide valuable insights into the antecedents and consequences of service recovery performance in the context of the service recovery system This research contributes to the discourse on service recovery on several fronts. First, this research answers the call for building a multi-level model of relevant constructs to explain the service recovery performance of frontline employees in the hospitality sector. Thus, this research is expected to contribute to robust conclusions on the antecedents and consequences of employee service recovery performance nested within the unit-level construct, i.e., the service recovery system.
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Et. al., Shravani Jasthi. "Security for Multi Cloud Using Server less Registering Approach." Turkish Journal of Computer and Mathematics Education (TURCOMAT) 12, no. 3 (April 10, 2021): 4801–4. http://dx.doi.org/10.17762/turcomat.v12i3.1982.
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These days, in any application development, security for specific area has become crucial job in the service access environment. Since clients needs to utilize the unique services and resources in distributed computing environment. Here the security administrations and cloud portal frameworks have been highly advanced based on the client necessities. However cloud offers a lot of resources through the global service vendors and Multicloud technologies are rapidly in use, but still the cloud requires security enhancement. Applications become complex and have attacks when deployed on multiclouds .So it is very important factor to protect the data and resources from the hackers. In multiple cloud environments it is possible to control all the applications, user resources, secret information and other confidential user process level with the help of server less approach. The server less computing approach is a sort of Distributed computing execution model through which Cloud Service provider will allocate the resource to the client in a dynamic manner .This paper represents what is Multi cloud, advantages of Multicloud, Why Security issue with Multi cloud, How server less is different from monolith services and Security Approaches to multi cloud with server less computing.
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Lewis, P. J. "Collage Journaling with Pre-service Teachers." International Review of Qualitative Research 4, no. 1 (May 2011): 51–58. http://dx.doi.org/10.1525/irqr.2011.4.1.51.
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Students in a B.Ed. program take a Language Arts course and in an effort to suggest “alternative” ways of exploring the ‘content’ students were asked to make collage journals. They were encouraged to explore the process and product of making art, which sees a constant movement between the two, a vacillation between process and product through the creative act. This multi-media presentation uses the storyteller-researcher's voice to knit the narrative together, however, it is the visual and textual voices of the students which emerge, creating a multi-vocal story of meaning-making for all. Readers may view and listen to a performance of the work at: http://education.uregina.ca/web/lewis20p/IRQR/ . In order to view some of the collage journals created by the students in this research project readers will need to use the URL provided.
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Raju, Mr R., Ms D. Dhivya, Ms R. Saranya, and Ms S. I. Abbinaya. "Web Service Negotiation Using AHP for Business Oriented Design of Service Level Agreements." INTERNATIONAL JOURNAL OF COMPUTERS & TECHNOLOGY 4, no. 2 (August 30, 2005): 401–7. http://dx.doi.org/10.24297/ijct.v4i2b1.3228.
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The service purchaser needs to stipulate for the service. The service contributor will afford the service to the purchaser.The powerful use of services to assemble business processes in service computing pressures that the Quality of Services (QoS) convene consumers’ perspective. When  manipulating the services, a service provider must  set apart the quality of service levels that will be existing to the  customers. Programmed web-based negotiation of Service Level Agreements (SLA) can assist in describing the QoS necessities of critical service-based processes. We put forward a trusted Negotiation Organizer(NO) structure that performs adaptive and intelligent mutual bargaining of SLAs between a service contributor and a service purchaser based on each party’s elevated level business necessities. We also define an algorithm for adapting the decision functions during an continuing negotiation to match with an opponent’s offers or with simplified purchaser preferences. The NO uses intelligent agents to conduct the negotiation locally by choosing the most suitable multi criteria decision making system known as Analytic Hierarchy Process (AHP).
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Windrum, Paul, Doris Schartinger, Luis Rubalcaba, Faiz Gallouj, and Marja Toivonen. "The co-creation of multi-agent social innovations." European Journal of Innovation Management 19, no. 2 (May 9, 2016): 150–66. http://dx.doi.org/10.1108/ejim-05-2015-0033.
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Purpose – The research fields of service innovation and social innovation have, until now, been largely disconnected. At the most basic level, a great many social innovations are services, often public sector services with social entrepreneurs organizing and delivering service innovations. As well as this overlap in the focus of research, scholars in both research fields address socio-economic concerns using multidisciplinary perspectives. The purpose of this paper is to provide a framework that can bridge the two research fields. Design/methodology/approach – Inter-linkages between service and social innovation are shown by identifying research areas in which both find a joint heuristic field. This approach has been illustrated in a set of case studies in the health sector in Europe. Findings – The bridge between social innovation and service innovation research can be built when social innovation is examined through a multi-agent framework. The authors focus on social innovations where the co-creation of novel services is guided by the prominent position taken by citizens, social entrepreneurs or third sector organizations (NGOs or charities) in the innovation process. Of particular interest are the ways in which the interests of individual users and citizens are “represented” by third sector organizations. Practical implications – The case study of the Austrian nationwide public access defibrillation programme provides an exemplar of the process of co-creation by which this social innovation was developed, implemented and sustained. Here the Austrian Red Cross acted on behalf of citizens, organizing an innovation network capable of creating both the demand and the supply side of a sustainable market for the production and safe application of portable automated external defibrillators (AEDs) in Austria. This process involved, first, raising public awareness of the need for portable defibrillators and acting as a user representative when inducing changes in the design of portable AEDs. Later, there was the institutionalization of AED training in every first aid training in Austria, work with local manufacturers to produce this device, and with large user organizations to install AEDs on their premises. Originality/value – The paper develops multi-agent model of innovation that enables one to synthesize key concepts in social and service innovation literatures and, thereby, examine the dynamics of invention and diffusion of social innovations.
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Silva, Rui Entradas, and Álvaro Lopes Dias. "Supplier Selection Process-Towards a Multi-Criteria Decision Making Model for Manned Guarding Services." Journal of Management Research 9, no. 2 (April 11, 2017): 171. http://dx.doi.org/10.5296/jmr.v9i2.10989.
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This study seeks to identify the most important criteria for selecting private security service providers, specifically manned guarding. Previous research on provider selection has been generic focusing on multi-criteria model decision development, but not on the previous stage where industry related criteria should be identified. Given that manned guarding is a service that affects our daily lives, it is important to focus attention on this area of activity. Selecting a private security service provider should therefore be a process in researchers’ agenda. We contribute to the literature by identifying relevant criteria in manned guarding provider selection and by using a methodology than can be applied in other industries to identify sensitive criteria besides traditional factors (eg. price, quality, delivery). We gathered a panel of 15 experts in this field to apply Delphi method by gathering their opinion in ordering the most important criteria to select manned guarding service providers.Results shows price as the most important criterion, but it was closely related to the professional experience of the operations managers (supervisors and directors), the geographic location and the financial stability of the companies.
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Villari, Beatrice. "Designing Sustainable Services for Cities: Adopting a Systemic Perspective in Service Design Experiments." Sustainability 14, no. 20 (October 14, 2022): 13237. http://dx.doi.org/10.3390/su142013237.
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Cities provide a privileged context for observing environmental, social, political, and economic changes. They offer great opportunities for experimentation, often becoming laboratories for innovative practices in different fields of research. This article describes how Service Design can concretely contribute to promoting sustainable and inclusive services at the city level by adopting participatory, collaborative, and multi-stakeholder processes. In particular, the article analyses, through a literature review, the evolution of service design applied to complex and large-scale systems, identifying in the recent conceptualization of service ecosystem design the framework for designing sustainable and inclusive solutions in urban contexts. Two design studies were developed through a collaborative design process to link theory and practice. Three examples of service concepts are described as experiments in transformative service design practices that incorporate systems thinking. The article explains how service designers can deal with complex and large-scale transformations in terms of sustainable urban services and outlines a service design process and some design and research implications related to the ability to adapt to uncertainty and incorporate complexity as design elements.
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White, Jim, Michael Ross, Carol Richards, Vicky Manson, and Sandra Johnston. "‘Callback’: increasing access to, and improving choice in, a multi-level, multi-purpose low-intensity service." Cognitive Behaviour Therapist 5, no. 4 (December 2012): 124–36. http://dx.doi.org/10.1017/s1754470x13000032.
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AbstractIn a previous paper auditing individual therapy in the STEPS team, we demonstrated a significant problem with attrition for both CBT and person-centred therapy. We argued that a root-and-branch change to the referral process was needed. This paper looks at the system which replaced it. ‘Callback’ allows self-referral with service users able to leave a phone message at any time. Clinicians call back and carry out a protocol-driven assessment, arranging, where appropriate, services at the end of the call. Reporting on the first 2500 calls, 92% of callers were successfully called back. Individuals were, on average, called back in 8.4 hours. Eighty-six percent of callers were offered an intervention within the STEPS service. They entered these STEPS services, on average, 9.4 days after the initial phone call. Of all callers 15.6% were offered individual therapy. Of these, 93% attended the first appointment and 82% completed a course of treatment. The results suggest that Callback is a significant improvement on the GP-referral system it replaced and provide evidence supporting the utility of ‘multi-level, multi-purpose’ services in primary care.
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Gonzalez, Rodrigo Valio Dominguez, and Tatiana Massaroli Melo. "Analyzing dynamic capability in teamwork." Journal of Knowledge Management 23, no. 6 (August 12, 2019): 1196–217. http://dx.doi.org/10.1108/jkm-08-2018-0478.
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Purpose This study aims to analyze the relationship between the intrinsic characteristics of the teams that perform specialized industrial services in multi-units and dynamic capability. Design/methodology/approach This study was developed from a survey conducted in 188 multi-unit industrial service providers and data were analyzed using the structural equation modeling technique of partial least squares. Findings The results indicate the two constructs act differently on dynamic capability. While the infrastructural construct influences the capability of knowledge absorption, generation and adaptation, the construct related to the willingness to share and integrate knowledge has a positive impact on the capability of knowledge generation and storage. Research limitations/implications This research is limited by the choice of only one industrial sector – in the case of this study, the service industry. Future studies will include other industries and a more diverse sample of firms. Originality/value This research analyzes the process of dynamic capability development in the context of multi-unit service provision. The context of multi-unit industrial service provision is peculiar when compared to other organizations. In the context, knowledge is absorbed, generated and adapted by individuals organized into teams that work in customer’s units. Service providers play a key role in the development of dynamic capabilities regarding knowledge storage, acting as knowledge repositories.
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Ezebor, Ogheneovie Michael, Olaleke Oluseye Ogunnaike, Ugonna Joshua Ikpeazu, Oluwatosin Folaranmi, Ogechi Gloria Obidinma, Chisom Uzoma Umeh, Ajibola James Osunwusi, and Nancy Charles Iwara. "Service Consumption in Higher Institution Management: Scale Development." Journal of Educational and Social Research 9, no. 4 (October 1, 2019): 27–34. http://dx.doi.org/10.2478/jesr-2019-0051.
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Abstract This research provides a reconceptualization of service consumption in higher institution. It made use of a multi-stage development scale process, where survey questionnaires were issued out to 50 respondents which include students of Covenant University (B.Sc., M.Sc./MBA). The result of the exploratory and factor analysis shows the multi-stage process. The study showed an evidence of validity and reliability of the scales used. Findings showed that the institution had a positive response to the pre-purchase and service encounter stages while most respondents frowned at the post encounter stage, the institution should put more effort in post encounter stage so as to get a positive response in the nearest future.
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Fang, Shu-guang, Yu-ning Dong, Hui Zhang, and Zai-jian Wang. "The Service Process and Modeling of Radio Channel in Multi-rate Wireless Networks." Journal of Electronics & Information Technology 35, no. 3 (January 20, 2014): 696–702. http://dx.doi.org/10.3724/sp.j.1146.2012.00901.
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Atmadji, E. S. J., H. Y. Riskiawan, and D. P. S. Setyohadi. "Collaboration of multi agent systems and web service in temperature data collecting process." IOP Conference Series: Materials Science and Engineering 403 (October 9, 2018): 012056. http://dx.doi.org/10.1088/1757-899x/403/1/012056.
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Linsdell, Greg, and Colin Rogers. "Multi-response roles in emergency response personnel." International Journal of Emergency Services 3, no. 2 (October 7, 2014): 162–78. http://dx.doi.org/10.1108/ijes-05-2014-0005.
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Purpose – The purpose of this paper is to assess the decision-making process of multi-role emergency response volunteers and their preferences for which agency they would choose to volunteer for in an emergency, utilizing the New South Wales Rural Fire Service as an example. Design/methodology/approach – Large-scale online survey data collection method, which enabled in depth analysis of responses. Findings – There are a large number of individuals who hold multiple volunteer roles and their decisions as to which service they would prefer to volunteer for is influenced by many complex factors. Research limitations/implications – Research in this topic is rare and future research should be undertaken on a wider scale involving both quantitative and qualitative methods. Practical implications – Findings will help policy makers and those responsible for providing emergency services with an understanding of the decision-making process of volunteers. Social implications – The results may help to promote understanding of a volunteers social preferences when engaged in work for emergency services. Originality/value – This is an area that has had little research undertaken in and is therefore quite an original piece of work that will have resonance for emergency services across the globe.
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Freeman, Laura Rachel, Michelle Waldman, Judith Storey, Marie Williams, Claire Griffiths, Kevin Hopkins, Elizabeth Beer, Lily Bidmead, and Jason Davies. "Working towards co-production in rehabilitation and recovery services." Journal of Mental Health Training, Education and Practice 11, no. 4 (September 12, 2016): 197–207. http://dx.doi.org/10.1108/jmhtep-01-2016-0009.
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Purpose The purpose of this paper is to outline the work of a service provider, service user and carer group created to develop a strategy for service user and carer co-production. Design/methodology/approach A reflective narrative account is given of the process through which the group formed and began to develop a working model aimed at shaping a cultural shift towards more co-produced services. The paper has been co-produced and includes the collaborative voices of service users, carers, multi-disciplinary staff, third-sector representatives, managers and colleagues from associated services. Findings The model developed outlines three stages for services to work through in order to achieve meaningful and sustainable co-produced services. The importance of developing associated policies related to such areas as recruitment, payment, support and training is also outlined. Challenges to co-production are noted along with suggested approaches to overcoming these. Originality/value The ethos of co-production is relatively new in the UK and so knowledge of the process and model may help guide others undertaking similar work.
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Cheng, Xiang. "Application of data visualization technology in University library service." Journal of Innovation and Development 1, no. 1 (January 8, 2023): 71–74. http://dx.doi.org/10.54097/jid.v1i1.4543.
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This paper introduces the role of data visualization in the development of information service in the library, as well as the role in scientific research and teaching. Through the analysis of the research status at home and abroad, it is concluded that the university library can establish a perfect service system in terms of data visualization service from the aspects of providing basic services of data literacy, enriching data information resources, training data librarians and service teams, participating in the whole process of data service, opening up the physical space of data service and establishing the platform of data visualization knowledge exchange. At last, it gives the strategy of developing the data visualization service in the library, including training the data librarian, reconstructing the information service system, realizing the whole-process service method, establishing the multi-participation service platform and carrying out the data literacy education reform. The aim is to provide a preliminary method for the library to carry out data visualization service and improve the library service efficiency.
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Mustafa, Syed Ziaul, and Arpan Kumar Kar. "Prioritization of multi-dimensional risk for digital services using the generalized analytic network process." Digital Policy, Regulation and Governance 21, no. 2 (March 8, 2019): 146–63. http://dx.doi.org/10.1108/dprg-06-2018-0031.
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PurposeIn current times, organizations operating in emerging economies are providing digital services to its citizen the internet. Literature indicates that digital services are facing major challenges with respect to its adoption among users groups due to the perceived risks.Design/methodology/approachWith the use of generalized analytic network process (GANP), prioritization of different dimensions of risk has been done on the basis of an empirical survey among user groups in India.FindingsThe result indicates that dimensions like privacy risk, performance risk and financial risk are more important risks across digital services models. However, physical risk, social risk, psychological risk and time risk are comparatively less important risks across digital services. This research also finds out that the end users are reluctant to provide their personal information.Research limitations/implicationsThe sample size is relatively small which limits generalizability of results beyond India. However, an application of GANP has been showcased for empirical research.Practical implicationsThe research outcome can help managers in deciding which dimensions of risk are more important for digital service delivery and thus facilitate adoption.Originality/valueThis paper focused on the different facets of risk perceived by consumers, toward the digital services available in smart cities. Perceived risk dimensions such as privacy risk, performance risk, financial risk, physical risk, social risk, psychological risk and time risk have shown that there is a need to prioritize these risks to the digital services which is offered to the residents of the smart cities.
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Hong, Seon Mee. "A Study on Practitioners' Perceptions of the Implementation Process and Performance of the Community Care for People with Mental Disorders." Research Institute for Life and Culture Sogang University 68 (May 31, 2023): 273–97. http://dx.doi.org/10.17924/solc.2023.68.273.
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Through focus group interviews, this study explores perceptions of practitioners participating in the community care for people with mental illnesses and analyzes the operation process and performance of the community care. The main contents are ① evaluation of the overall circumstances that have changed while promoting the community care project, ② public participation and its role in the service delivery process, ③ collaboration with various service delivery entities, ④ expansion of regional social network for providing multi-field services, and ⑤ changes in awareness of people with mental disabilities and mental health through the community care. In terms of changes in users, the major keywords include expansion of community services and user-centered service provision method. In regards to changes in the service delivery system, the major keywords are ① securing access to regional services, ② changes in service provision methods based on linkage and cooperation, and ③ general changes in community service provision and community perceptions of care. The results of the analysis serve as evidence in evaluating the changes in the service users and the service delivery system, and identifying the performance and limitations of the community care project for people with mental illnesses. This study provides basic knowledge necessary to develop a community-centered mental health service system and service delivery method in the future. This study will contribute to the establishment and expansion of a community-centered mental health service model that supports the mentally disabled to return to the community and normalized life.
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Khan, Gitosree, Sabnam Sengupta, and Anirban Sarkar. "Dynamic service composition in enterprise cloud bus architecture." International Journal of Web Information Systems 15, no. 5 (December 2, 2019): 550–76. http://dx.doi.org/10.1108/ijwis-01-2019-0005.
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Purpose Service composition phenomenon based on non-scenario aspects are become the latest issues in enterprise software applications of the multi-cloud environment due to the phenomenal increase in a number of Web services. The traditional service composition patterns are hard to support the dynamic, flexible and autonomous service composition in the inter-cloud platform. To address this problem, this paper aims to describe a dynamic service composition framework (SCF) that is enriched with various structural and functional aspects of composition patterns in a cloud computing environment. The proposed methodology helps to integrate various heterogeneous cloud services dynamically to acquire an optimal and novel enterprise solution for delivering the service to the end-users automatically. Design/methodology/approach SCF and different composition patterns have been used to compose the services present in the inter-cloud architecture of the multi-agent-based system. Further, the proposed dynamic service composition algorithm is illustrated using a hybrid approach, where service are chosen according to various needs of quality of service parameters. Besides, a priority-based service scheduling algorithm is proposed that facilitates the automation of delivering cloud service optimally. Findings The proposed framework is capable of composing the heterogeneous service and facilitate the structural and functional aspects of service composition process in enterprise cloud-based applications in terms of flexibility, scalability, integrity and dynamicity of the cloud bus. The advantage of the proposed algorithm is that it helps to minimize the execution cost, processing time and get better success rate in delivering the service as per customer’s need. Originality/value The novelty of the proposed architecture coordinates cloud participants, automate service discovery pattern, reconfigure scheduled services and focus on aggregating a composite services in inter-cloud environments. Besides, the proposed framework supported several non-functional characteristics such as robustness, flexibility, dynamicity, scalability and reliability of the system.
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Balint, Bryon. "Process Frameworks in Services Offshoring." International Journal of Information Systems in the Service Sector 7, no. 4 (October 2015): 48–65. http://dx.doi.org/10.4018/ijisss.2015100103.
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Prior research has characterized the adoption of process standards as a multi-stage effort ranging from the initial implementation through institutionalization. However, relationships between these adoption stages have not been examined significantly. In this study the author analyzes performance data from a large service provider that has implemented a process standardization framework for services offshoring. The author evaluates how process standardization influences service delivery performance, and how the effect of standardization differs based on the implementation effort for each new process and the complexity of the task for which the process is implemented. The results indicate that performance on complex tasks increases to a greater extent after standardization than performance on simple tasks. Contrary to expectations, by itself higher implementation effort is not associated with greater performance improvement after standardization occurs. Rather, performance on complex tasks improves to a greater extent following a higher implementation effort than after a lower implementation effort.
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Ding, Shuhui, Zhongyuan Guo, Haixia Wang, and Fai Ma. "Multistage Cloud-Service Matching and Optimization Based on Hierarchical Decomposition of Design Tasks." Machines 10, no. 9 (September 6, 2022): 775. http://dx.doi.org/10.3390/machines10090775.
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In cloud manufacturing systems, the multi-granularity of service resource and design task models leads to the complexity of cloud service matching. In order to satisfy the preference of resource requesters for large-granularity service resources, we propose a multistage cloud-service matching strategy to solve the problem of matching tasks and resources with different granularity sizes. First, a multistage cloud-service matching framework is proposed, and the basic strategy of matching tasks with cloud services is planned. Then, the context-aware task-ontology modeling method is studied, and a context-related task-ontology model is established. Thirdly, a process-decomposition method of design tasks is studied, and the product development process with small granularity tasks is established. Fourthly, a matching strategy of ontology tasks and cloud services is studied, and the preliminary matching is accomplished. Finally, intelligent optimization is carried out, and the optimal cloud service composition is found with the optimal design period as the objective function. With the help of the preceding method, the service matching of maximizing the task granularity is realized on the premise of ensuring the matching success rate, which meets the preference of resource requesters for large-granularity service resources.