Dissertations / Theses on the topic 'Master of Tourism Management'
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Tiller, Tina Rønhovde. "Exploring the relationship between tourism and concern for the global natural environment : a case study of Wellington residents : a thesis submitted to the Victoria University of Wellington in fulfilment of the requirements for the degree of Master of Tourism Management /." ResearchArchive@Victoria e-Thesis, 2010. http://hdl.handle.net/10063/1299.
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Michael, Muganda. "Community involvement and participation in tourism development in Tanzania : a case study of local communities in Barabarani village, Mto wa Mbu, Arusha-Tanzania : a thesis submitted to the Victoria University of Wellington in partial fulfilment of the requirements for the degree of Master of Tourism Management /." ResearchArchive@Victoria e-thesis, 2009. http://hdl.handle.net/10063/968.
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Tay, Ink. "Fixed asset revaluation : management incentives and market reactions : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Commerce and Management at Lincoln University /." Lincoln University, 2009. http://hdl.handle.net/10182/1555.
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There is a lack of relevant research of fixed assets revaluation practices in New Zealand. This study provides some insights as (1) why some New Zealand firms choose to revalue their fixed assets; (2) when will a firm revalue its fixed assets; and (3) whether fixed asset revaluation provides information to investors. This research attempts to explain the motivations of the management’s fixed asset revaluation decision in New Zealand. The empirical analysis includes five common explanatory variables, such as gearing (debt-equity ratio), liquidity, market-to-book ratio, firm size, and fixed asset intensity. In addition, the relationship between asset revaluation and share price movements of the firms are examined to determine the perceived usefulness of fixed asset revaluation information for the capital market in New Zealand. The study results show that fixed asset intensity and firm size significantly contribute to the revaluation decision. In contrast to the findings of previous studies (Whittred and Chan, 1992; Brown, Izan, and Loh, 1992; and Missionier-Piera, 2007), the level of corporate gearing is negatively related to the probability of revaluing assets for the sample of New Zealand firms in this study. However, the effect of the level of gearing on the revaluation decision is insignificant. The empirical results did not show any significant outcomes and relationships for investigated year 1998. This is because 1998 signified the end of recession and the beginning of economic growth in New Zealand. At the end of a recession, the changes in the country’s economic environment might have superseded individual firms’ considerations in management decision making process. The empirical results show that the practice of revaluation increased sharply with the adoption of the IFRS in 2005 in New Zealand. About 28.1% of the revaluation announcements under study were made in 2005 compared to just over 15.8% in 2001. Furthermore, the empirical results show negative returns accrue to firms prior to the publication of financial statements that carry revaluation announcements. These negative returns are reverted as soon as the revaluation information is made public. These gains are again maintained for at least a month after the announcements are made. Comparing frequent revaluers to first time revaluers, the results show that asset revaluation information is relevant to investors. Frequent revaluers gained only 0.8% announcement abnormal returns while First time revaluers gained over 4% in the 2005.
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Samson, Alan Michael. "Plagiarism and fabrication: dishonesty in the newsroom : a thesis presented in partial fulfilment of the requirements of the degree of Master of Management (Communication) at Massey University, Wellington, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1022.
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This first comprehensive study of New Zealand news media plagiarism proceeds from the observation that plagiarism, if not demonstrably increasing, is more common than many practitioners would care to believe. It affirms that, contrary to conventional opinion, plagiarism cannot be understood or dismissed simply or entirely as the product of dishonest or lazy journalists. The study findings support indications of an underlying culture of copying within news media organisations—a professional ideology encouraging, if not overtly justifying, copying, and discouraging clear authorship attribution. The findings emanate from responses to a survey distributed to all New Zealand’s journalists, followed by in-depth interviews with five journalists identified as having personal experience with aspects of the practice identified in the survey, and a sixth with a journalist against whom a complaint of plagiarism was upheld by watchdog body, the NZ Press Council. The research analysed the just four complaints related to plagiarism brought before the Press Council since its 1972 inception, as well as another five much-publicised examples of the practice written about in the news media, to the present day. Of the nine cases examined, three reflected the most serious type of dishonesty associated with Jayson Blair of the New York Times—calculated theft of words as well as outright interview fabrication. The others can be categorised in a perceived less blameworthy variety of plagiarism, bedevilled by confusion of terms and newsroom pressures. But because much run-of-the-mill plagiarism is likely to have gone unrecorded and unnoticed beyond the newsroom involved, the true extent of any sort of plagiarism here could not be judged. What was possible in this research, was to gauge a sense of prevalence by asking working journalists not of their own sins, but of their experience of being plagiarised by others. Suddenly the numbers of plagiarism cases rocketed, not in a usefully quantifiable way, but clearly demonstrative of an extent sufficient to warrant analysis of nature and origin. These experiences were set against an American model that identified four antecedents of plagiarism behaviour, two individual—journalistic rationalising of dishonesty and problematic techniques—and two situational—definitional ambiguity and reporter aversion to attribution. What became clear in these analyses was that, though all news media organisations view plagiarism very seriously, few if any acknowledge their own role in perpetrating the practice, that journalism is an industry that proceeds from an ideology of matching and copying.
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Redman, David F. "Tourism as a poverty alleviation strategy: opportunities and barriers for creating backward economic linkages in Lang Co, Vietnam : a thesis presented in partial fulfilment of requirements for the degree of Master of Philosophy in Development Studies at Massey University, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1059.
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This thesis looks at the potential for using tourism as a poverty alleviation strategy in the context of Vietnam and the Greater Mekong Subregion (GMS). The theoretical basis for this research stems for the growing recognition within development rhetoric of the place of tourism as a key industry in many developing nations, and the formation of a Pro-Poor Tourism (PPT) approach. The fieldwork section of this thesis looks at the barriers and opportunities for those in the poorer communities of Lang Co, a small town on the cental east coast of Vietnam, to supply the burgeoning tourism industry with locally produced products that are compatible with their current livelihood strategies. Results show that there are many opportunities for the poor to benefit from the rapidly growing tourism industry in Vietnam and the region. There is a strong recognition of tourism in national and regional development strategies, there is a rich cultural, environmental and social context driving the tourism industry and there are several initiatives taking place, such as the Vietnamese National Tourism Law, which include many elements of pro-poor tourism principles. However, this thesis has found many barriers also prevent poorer people from benefiting from tourism. In the case of Lang Co, the poor were often limited in their ability to participate in the industry by debt and lack of access to credit, lack of education and training opportunities, a declining natural resource base and by a lack of awareness and participation in the planning of the tourism industry. More widely, the tourism industry is centrally driven and focused on high growth and large infrastructure type developments which in some cases conflict with the principles of PPT and the ability of people at the ground level to participate. This research highlights the complexity of attempting to use tourism as a poverty reduction strategy given the wide range of stakeholders involved and various levels involved the planning and implementation of the tourism industry. The potential applicability of a concept of pro-poor tourism in a rapidly changing context such as Vietnam is contingent of the ability of the poor to have influence on an industry which is having an increasing effect on their lives and livelihoods.
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Martin, Frances. "Te mannaakitanga i roto i ngā ahumahi Tāpoi the interpretation of manaakitanga from a Māori tourism supplier perspective : a thesis submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of International Hospitality Management, October 2008." Click here to access this resource online, 2008. http://hdl.handle.net/10292/487.
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Bewsell, Denise. "Determining individuals' response to New Zealand biosecurity : a thesis submitted in partial fulfilment of the requirements for the degree of Masters [i.e. Master] of Commerce and Management at Lincoln University /." Lincoln University, 2010. http://hdl.handle.net/10182/1412.
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The effectiveness of biosecurity measures at national borders is influenced by the behaviour of individuals. One influence on the behaviour of individuals is level of involvement. Involvement is the importance or relevance of an object or situation to an individual. Involvement helps regulate the way in which people receive and process information and thus influences the extent of information searching for decision making, information processing and persuasion. A second area of influence on individuals is the way in which information is framed. Framing influences the persuasiveness of communications. In this study the concept of involvement was used to investigate the response of individuals to New Zealand biosecurity requirements and the response of individuals to differently framed biosecurity information. A range of people associated with the agricultural and food processing sectors were surveyed using a five item scale of involvement to measure their level of involvement in biosecurity. The results indicated that most respondents had medium to high levels of involvement. This implies that respondents were motivated to attend to and process information on biosecurity measures. However, not all respondents reported taking note of biosecurity information implying that involvement with biosecurity prompts some initial information processing which may or may not continue over time. Respondents were also asked to rate four postcards, each designed with a different message strategy. Individuals with high involvement indicated that the postcard with the negatively framed emotion/entertainment message strategy was most persuasive. The results indicate that specifically targeting information to individuals based on their level of involvement in biosecurity may increase compliance with biosecurity measures.
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Karanci, Ayse. "Statistical And Spatial Approaches To Marina Master Plan For Turkey." Master's thesis, METU, 2011. http://etd.lib.metu.edu.tr/upload/12613087/index.pdf.
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Turkey, with its climate, protected bays, cultural and environmental resources is an ideal place for yacht tourism. Subsequently, yacht tourism is increasing consistently. Yacht tourism can cause unmitigated development and environmental concerns when aiming to achieve tourist satisfaction. As the demand for yacht tourism intensifies, sustainable development strategies are needed to maximize natural, cultural and economic benefits.
Integration of forecasts to the strategic planning is necessary for sustainable and use of the coastal resources. In this study two different quantitative forecasting techniques - Exponential smoothing and Auto-Regressive Integrated Moving Average (ARIMA) methods were used to estimate the demand for yacht berthing capacity demand till 2030 in Turkey.
Based on environmental, socio-economic and geographic data and the opinions gathered from stakeholders such as marina operators, local communities and government officials an allocation model was developed for the successful allocation of the predicted demand seeking social and economical growth while preserving the coastal environment. AHP was used to identify and evaluate the development, social and environmental and geographic priorities. Aiming a dynamic plan which is responsive to both national and international developments in yacht tourism, potential investment areas were determined for the investments required to accommodate the future demand. This study provides a multi dimensioned point of view to planning problem and highlights the need for sustainable and dynamic planning at delicate and high demand areas such as coasts.
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Kaule, Ralph Dungit. "Analysing project management culture and practice of public managers in Papua New Guinea: a case study of the National AIDS Council Secretariat : a thesis presented in the fulfilment of Master of Philosophy in Development Studies at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1151.
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This thesis analyses and explores the Culture and Practices of Public Managers involved in implementing projects in Papua New Guinea. Project Implementation is an integral part of the overall project management cycle that has received a great deal of attention as a major development problem. In order for us to gain an insight of the theme of the thesis, the National AIDS Council Secretariat (NACS) was selected as the site for this case study. To investigate'how things were done in NACS', a variety of approaches were used to gauge the views, perceptions and experiences of programme and project managers in NACS, to help us understand the factors that affect staff practices. Poor management practice and the lack of a sound management culture and work ethic in PNG, is often blamed for the break down in the state?s capacity to deliver public goods and services to its citizens. Performance culture and good practice by public managers employed in State Institutions to handle projects have regressed in the last three decades, and as a result, projects are seen as failing to meet the goals and objectives of the state. The research question which the case study had to answer was: What is the nature of project management culture and practice among public sector managers in the National AIDS Council Secretariat? The study sought to investigate the extent to which the areas of command and control, project training, project knowledge and staff motivation were important integral managerial qualities in the attitudes and practice of public managers. The study showed that, of the four elements of managerial practices investigated, the inability of public managers to assume leadership, command and control and motivate their staff, were the most important elements missing among managers in NACS. Based on the findings and the evidence collected during the research, this thesis argues for substantial capacity building programmes to be designed and conducted around 'programme and project management' roles in state institutions and agencies in PNG, as the way to improve staff capabilities so as to enable project managers and their staff to efficiently implement projects.
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Zhang, Yue. "The usage of third party logistics in New Zealand : a thesis presented in partial fulfillment of the requirements for the degree of Master in Applied Science in Logistics and Supply Chain Management at Massey University, Albany, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/987.
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The aim of this research is to investigate the use of third party logistics in New Zealand companies from the users’ perspective and to identify the improvement opportunities in the New Zealand environment. The empirical research is used to investigate the reasons for undertaking or not outsourcing logistics activities in New Zealand companies; to investigate the extent of use of third party logistics services in New Zealand and the influence of firm sizes and different industries on different aspects of 3PL (third party logistics) practices; to investigate critical success factors and attributes of selecting and evaluating 3PL service providers by users of 3PL in New Zealand; to establish the impact of usage of 3PL providers on New Zealand companies; to evaluate the satisfaction level of New Zealand 3PL services; to investigate the future plans of current 3PL users in New Zealand. The results showed that 3PL has been accepted by New Zealand organizations; with more than half of the respondents using 3PL. Current users accepted that 3PL allows them to gain a number of benefits and believe that 3PL has more positive impacts than negative. With a high level of satisfaction, a large number of user firms are likely to maintain and moderately increase the use of 3PL in the near future. The results of this study provide useful information for both 3PL providers and users. Providers should be aware of the most frequently used services, the potential trend, and develop their capabilities accordingly in terms of these future requirements. The experience of the firms in this study also provides insights as to the benefits of outsourcing logistics activities and how to plan for implementation for 3PL users.
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Nikorowitsch, Johannes. "The influence of music sharing at work on social relationships between colleagues : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Communications Management at Massey University, Wellington." Massey University, 2009. http://hdl.handle.net/10179/1079.
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This study explores the influence of music sharing at work on social relationships between colleagues. Music sharing has been proven to facilitate friendship and maintenance in various social environments (Brown, Sellen, & Geelhoed, 2001; Voida, Grinter, & Ducheneaut, 2006). However, music sharing at work in its influence on friendships between colleagues has never been explored, even though establishing and strengthening social relationships within the workplace have become increasingly important within organisations (Berman, West, & Richter, 2002). Informal relationships are beneficial for the overall well-being of an organisation as they increase the exchange of resources between colleagues. For the individual workers these relationships satisfy their need for social interaction. The study applied a mixed methods approach involving quantitative as well as qualitative methods. Twenty-nine employees from design agencies throughout New Zealand participated in an online survey and seven in semi-structured interviews. Both online survey and interviews were used in combination in order to achieve complementarily and triangulation between quantitative and qualitative data. The results suggest that music sharing contributes to the development of social bonding that occurs in the workplace. On the basis of the music that was shared through various technologies colleagues appeared to form impressions of each other. This involved determining each others’ music preferences and associating other personality aspects with those music preferences. It appeared that the more similarly colleagues perceived each others’ musical tastes, the more likely they were to become friends and/or to form informal music taste groups at work. The degree of reciprocity of music predicted the degree of intimacy between colleagues. When colleagues who were friends shared music with each other, they were much more concerned about reciprocating the music adequately than when they shared with colleagues they knew only superficially. The findings of this study are relevant for employers who want to promote relationship development between colleagues in a work environment where employees are passionate about music.
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Zhai, Y. H. "Asset revaluation and future firm operating performance : evidence from New Zealand : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Commerce and Management at Lincoln University /." Diss., Lincoln University, 2007. http://hdl.handle.net/10182/219.
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The regulatory framework of many countries allows the upward revaluation of assets. Previous studies on the association of asset revaluation and future performance in Australia (Barth and Clinch, 1998), U.K. (Aboody, Barth and Kasznik, 1999) and Hong Kong (Jaggi and Tsui, 2001) have shown that upward asset revaluations are positively associated with the firm’s operating performance, suggesting that asset revaluations are value relevant. This study extends the previous research by focusing on the New Zealand environment with recent data to examine the association of upward asset revaluation and future operating performance. There is no obvious evidence indicating that upward revaluations are associated with operating performance in New Zealand. Our market assessments show that current year asset revaluations are related to share prices and returns, but are not statistically significant.
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Love, Laurna M. "Impacts of imposed polychronic behaviour upon performance and well being in academic work environments : a 90 point thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Management at Massey University, Turitea, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1157.
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In the contemporary workplace individuals differ considerably in the manner they approach their work and achieve outcomes. This thesis examined the construct of polychronicity (preference for undertaking multiple tasks simultaneously) within two intellectually intensive academic work environments. The impacts of imposed polychronicity on performance, job satisfaction, perceived stress and wellbeing were explored. Data was collected from 116 lecturers, teachers, supervisors and managers working in Northern Queensland, Australia. A quantitative approach was taken to data collection. Existing scales were used to measure a range of variables including preferred polychronicity, experienced work unit polychronicity, organisational commitment, job satisfaction, and perceived stress. To provide a qualitative perspective, respondents were asked for comments which were used to add depth and breadth to the study. The findings indicated that preferred polychronicity and experienced work unit polychronicity did not differ over genders or occupations which suggests that polychronicity is likely to be a personal trait. Responses were divided into polychronic, neutral or monochronic preference categories. The findings indicated that when polychronicity was high organisational commitment was high, but when monochronicity was high organisational commitment was lower. Further the findings indicated that when organisational commitment was high, job satisfaction was high and when organisational commitment was low stress was high, although polychrons relationship with stress was lower than that of monochrons. This may suggest that polychrons work better in an imposed polychronic environment than monochrons which supports previous research. The implication for employers is that through understanding the tasking preferences of employees they may be able to tailor strategies to improve and enhance personal wellbeing which in turn may increase job satisfaction, performance, wellbeing and reduce turnover.
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Liu, Yun. "The discourse of being a business executive: an exploration of executive coaching advertisements to illuminate the discourse of being a business executive and the degree to which executive coaching engages in psychotherapy : a thesis presented in fulfilment of the requirements for the degree of Master in Management, Massey University, Auckland, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/964.
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There has been growing interest in the field of business management in developing methods to improve management competency. One popular management development method has been executive coaching, but because of the unique needs of business executives, executive coaches are constantly looking for new and more effective methods to work with business executives’ life, career, physical, and psychological problems. There has not been an agreed upon solution discovered to solve this problem. On the one hand, it was proposed that there is a need for executive coaches to employ psychotherapeutic methods in coaching to meet the psychological demands of business executives. But on the other hand, there are numerous issues related to standardizing executive coaching methods, qualifying executive coaches, and resolving ethical dilemmas. The author of this thesis views this issue as an over expectation of society of individuals in positions of power and responsibility. This thesis uses social theories to explore the expectations behind the high demands on the performance of business executives, and to illuminate the degree to which executive coaching engages psychotherapy. The findings of this study show that certain themes such as business skills, leadership, self-development, success, interpersonal skills, and achieve work-life balance dominates the advertisements of executive coaching professionals. These advertisements also use rhetorical devices to make these skills seem attractive and important to possess, which inevitably impacts on the view of self of executives and stimulates their desire to self- improve. It was also found that 21.26% of the advertised executive coaching services could be promoted by psychotherapists instead.
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Qasenivalu, Mosese Tavaga. "The role and impact of services sector on economic growth : an econometric investigation of tourism and air services in Fiji (1968-2006) : a thesis presented in partial fulfillment of the requirements for the degree of Masters of Management in Economics at Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/856.
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Empirical studies have established that tourism is a major determinant of economic growth and that international air services have a beneficial effect on the growth and development of an economy. It has also been argued that trade and public enterprise reforms in the service sectors, undertaken to a greater extent in high income countries, have had a positive impact on the sectors performances. This study analyses several hypotheses relating to Fiji’s tourism and air transport service industries. First the study examines the contribution of tourism exports to economic growth in the case of Fiji. Second, the study analyses whether the tourism reform adopted by Fiji in 1999 under the World Trade Organization’s General Agreement on Trade in Services (GATS) has impacted on total tourism export performance. Third, the aviation-service growth nexus is investigated. Lastly, the effect of the aviation public enterprise reform activities on the export performance of air services is evaluated. Using time series annual data from 1968 to 2006, the Auto Regressive Distributed Lag. methodology has been utilized to estimate the contribution of each service sector to Fiji’s total service output. The results show that the tourism is a major determinant of growth in Fiji and that the aviation service-growth hypothesis is also valid for Fiji. The empirical results show that both the trade reforms in tourism and the pro-competitive measures undertaken in the airline industry, amongst other determinants, have not significantly created an impact on the respective export performance of tourism and air services. These findings provide key policy implications in the light of capitalizing on services exports as a major source of growth, particularly in developing island countries such as Fiji and the need to facilitate the strengthening of the market to boost the export performance of tourism and air services.
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Khan, Khalid. "The violation of psychological contract : possible causes for the failure of organizational incentive systems to motivate knowledge sharing : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Human Resource Management, Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1223.
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Researchers and practitioners have linked the survivability of organization to their ability to manage their knowledge resource. This ability of the organizations depends on providing the technological support for the creation of knowledge, organizational structures (such as the organization reward systems) and the willingness of their employees to share their knowledge. Developments in information and communication technologies have facilitated organizations in developing the infrastructures that are required for the dissemination of knowledge. Organizations are thus left with the challenge of developing organizational structures that will motivate knowledge sharing among its employees. The knowledge sharing problem, which was once seen as an issue of capturing can codifying information, is now seen as a challenge of motivating individuals, the true owner of knowledge, to share their valuable resource. Behavioural scientists have taken interest in knowledge sharing as a form of helping behaviour which is directed at the organizations or member within the organizations. Although organizations have great desire that their managers engage in this behaviour, it is the discretion of their employees whether they want to share or withhold their knowledge. Organizational structural control mechanisms (such as the performance evaluation systems) have limited success in enforcing such behaviour as there are no means of measuring its outputs. Organizations depend on their incentive systems to motivate knowledge sharing. Research into motivation indicates that there is no easy fix to achieve this. Organizations have to balance the use extrinsic and intrinsic motivators, considering the specific motivational requirements of their employees. Motivational interventions, such as the use of incentives, are dependent on the level of trust the employees have in their managers and the organization in whole to deliver on those incentives in a fair and equitable manner. Where trust levels are not sufficient, employees tend to ignore such incentives and tend to further disinvest discretionary efforts. The current study used the psychological contract theory as a frame work for understanding the dynamics of the employee-employer exchange. The central premise of the theory is that employees tend to lose trust in the organization or the agent of the organization, when they perceive that their expectations have not been met. In addition to the lost of trust, psychological contract violation is also negatively associated with desirable organization behaviours and attitudes – such as commitment, in-role and extra-role effort – and is positively associated with undesirable organization behaviours and attitudes such as intention of turnover. The current study used a qualitative research design to investigate how the violation of the psychological contract can add to the ineffectiveness of the organization incentive system to motivate knowledge sharing. Using semistructured interviews the participants were provided with short scenarios (vignettes) which simulated occurrences of psychological contract violation. The participants, acting as informants, responded to question with regards to how the situations depicted in the vignettes would affect the vignette characters’ work behaviours, specifically their desire to share knowledge.
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King, Colville. "Governance inertia & performance in a micro-sized single desk seller : a 120 point thesis presented in partial fulfilment of the requirement for the degree of Master of Management at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1150.
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Single Desk Seller (SDS) firm structures dominate the agribusiness sector in many developing countries, and were created to resolve export market failure and achieve performance efficiency and effectiveness. Many of these SDSs are also state owned enterprises and have been perceived to be inefficient and a drain on the public purse, as well as no longer having a raison d'être in the face of the World Trade Organization’s anti-competition open markets policies. However, unlike in developed countries, SDSs are likely to remain a significant feature in small developing countries due to their inherent problem of small scale and undeveloped equity markets. It therefore beholds researchers and practitioners to correct inefficiencies of these structures in order to achieve optimal performance. The Arrowroot Industry Association, with a record of disastrous performance makes an ideal case to explore this governance-performance relationship. A holistic case study research methodology was used to carry out this study The main finding was that the governance structure of the Arrowroot Industry Association (AIA) was unresponsive to and did not co-evolve with its environment over the last (20) twenty years. As a result it increasingly became an inefficient mechanism for solving governance according to the normative prescriptions of property rights, transactions cost, agency, resource based view, resource dependency theories, stakeholder, and stewardship theories. Consequently, and despite having a rare and valuable starch product, the AIA was unable to meet demand or secure sufficient rents from the value chain to meet the revenue objectives of itself or of its members. The most significant causes of inertia in the AIA’s strategy and structure were caused by two exogenous variables (a fixed legislation and significant politically influence in the strategic process), and two endogenous variables (poor cognitive ability of management and directors and the limiting effects of its eroded resource base). The combination of poor performance and inertia of the AIA over the years resulted in various forms of escalating commitments, debt accumulation and a shrinking supply base upstream as producers sought alternative means of income. Furthermore, the absence of markets for managerial talents, corporate control and arrowroot production, harvesting and processing technologies restricted alternatives available to the AIA of Government in resolving the perceived problems. Research implications and recommendations for the AIA are subsequently discussed. The major recommendations proposed to reverse the performance problem of the AIA were (1) tighter vertical integration of the AIA to internalise of downstream inefficiencies, (2) efficient allocation of property rights along the entire value chain, (3) clearly defined roles and boundaries for key stakeholders, (4) increasing managerial, technological and financial capacity, and (5) reducing Government control by making influence-cost significantly prohibitive.
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Watts, Tony. "Strategies for New Zealand manufacturing small and medium sized enterprises going global : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Management at Massey University, Turitea, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1141.
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The strategies to employ when a small to medium sized enterprise (SME) enters the international market are important issues for a business to consider. This research study addresses the question “What strategies will position New Zealand manufacturing small and medium sized enterprises for international markets?” It is intended to compare various strategies for going global, discovering these through a literature review and personal interviews with New Zealand businesses who have successfully globalised. The research studies globalisation within manufacturing small and medium sized enterprises (SMEs) in New Zealand. It explores strategies available in order to discover their advantages and disadvantages, and suggests key strategic directions for New Zealand manufacturing SME’s to use when entering into international markets. The research is intended to benefit New Zealand SME’s considering entering the international market place, which in turn will contribute towards benefiting New Zealand as a whole as it endeavours to position itself in the international competitive arena. Specific strategies for New Zealand manufacturing SME’s wishing to establish global markets are explored with implications for theory, research, and business practices. A case study approach was adopted, with multiple research methods used to gather information for the study. An experience survey in the form of personal interviews was used to gather a range of views from people with knowledge and experience in exporting to international markets. Documents were analysed, together with information gained through the interviews to compile case histories of the businesses that participated in this research. Strategies relevant to going global were identified in a literature review and these strategies were compared with actions and directions taken by the businesses interviewed. The analysis of the findings reveals congruence with theoretical strategies for globalisation of SMEs identified in previous studies; however it was found that decisions made when going global were highly dependent on the individual circumstances that a business finds itself in, rather than committing to strategies based on assumptions from academic studies. The businesses involved in this study went global through opportunities more so than strategic purpose. They had not set out to be a global enterprise, however when the opportunities arose their globalisation effort needed total commitment. Their experiences are discussed in this study and have relevance for other firms looking to go global.
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Fletcher, Charlotte Jane. "Conservation, livelihoods and the role of tourism : a case study of Sukau village in the Lower Kinabatangan District, Sabah, Malaysia : a thesis submitted in partial fulfilment of the requirements for the degree of Master of Natural Resources Management and Ecological Engineering at Lincoln University /." Diss., Lincoln University, 2009. http://hdl.handle.net/10182/1339.
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The purpose of this study was to examine conservation, livelihoods, and the role of tourism. The village of Sukau in the Kinabatangan District of Sabah, Malaysia, served as a case study. The vital importance of the Lower Kinabatangan in wildlife conservation, coupled with the tourism potential of the region, underpinned the creation of the Kinabatangan Wildlife Sanctuary in 2005. The 26,000 hectare sanctuary is fragmented in nature and surrounded by palm oil plantations. Still, with the protection of these fragmented forested areas, Sukau has evolved into the ‘hub’ of tourism in the Lower Kinabatangan. The majority of visitors come to Sukau for the opportunity to view the flagship species of the Kinabatangan Wildlife Sanctuary (orang-utan, Bornean pygmy elephant, proboscis monkey, and hornbills) in the wild. Many of the local villagers own land which is still forested and serves as important ecological links between the fragmented protected areas. However many of the villagers plan to use their lands for smallholder palm oil farming in the future. This will further fragment the forested areas of the Wildlife Sanctuary, and will have severe implications for nature conservation and tourism in Sukau. The Sabah Tourism Master Plan (1996) stresses that for the tourism-conservation linkage to be effective in Sukau, the local community must benefit from tourism. If the locals of Sukau are able to depend on tourism as a livelihood option, then perhaps the forested areas of the Wildlife Sanctuary will not be further fragmented in the near future. This study will attempt to answer whether tourism is an effective alternative livelihood source for the locals of Sukau. Predominantly qualitative research methods were used for this study. These included semi-structured interviews with the local villagers of Sukau, and informal interviews with key informants in the area. Structured questionnaires and interviews were also undertaken with lodges in and near the village. The information gathered from these sources was further strengthened by my own personal and participatory observations. In 2006, 10 per cent of the population of Sukau, and 23 per cent of the estimated total workforce were directly employed in tourism. Results indicate that having tourism as a livelihood option has made the villagers more motivated to protect their environment. Yet the locals of Sukau disagree that their community benefits sufficiently from tourism, and smallholder palm oil farming is viewed as the more lucrative livelihood option. The current financial crisis (2008-9) has complicated the likely contribution of tourism to livelihoods and conservation in the future. Nevertheless it is likely that both the palm oil and tourism industries will recover from the economic downturn, and consequently they will both continue to be future livelihood options for the villagers of Sukau. Therefore steps should be made to improve both industries for the benefit of livelihoods and nature conservation in Sukau. There are a number of potential ways in which tourism could be improved in Sukau to bring more benefits to the locals. If these suggested improvements occur, then the effectiveness of tourism as an alternative livelihood source for the locals of Sukau will be enhanced.
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Boyte, Karen-Ann. "Job design and wellness in New Zealand Contact Centres: a paradigm shift or same old management? : a thesis presented in partial fulfillment of the requirements for the postgraduate degree of Master of Business Studies, Human Resource Management at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1042.
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The impact of the Contact Centre workplace upon employee satisfaction or wellness is attracting the attention of researchers across the globe. Over 10 years of research has resulted in recommendations about how Contact Centres should be managed and how the jobs of Contact Centre agents should be designed. There is growing concern that the current practices result in significant psychosocial risk factors which are ultimately harming the Contact Agents and less obviously the bottom line of their organisations through emotional exhaustion, stress, employee absenteeism and turnover. The aim of this study was to explore whether Contact Centre managers were aware of these recommendations, in particular those relating to the design of motivating, satisfying and “healthy” jobs. Using an expanded Job Characteristic Model, this descriptive study explored the level of awareness of New Zealand Contact Centre managers (n=20) regarding the recommendations about the design of jobs, and what changes, if any, have occurred as a result. Where changes have not been forthcoming, the study explored the constraints which were preventing or limiting change. The results of this study indicated that there is a low level of awareness of the research recommendations, that approaches to improving the management and design of Contact Centre agents roles are ad hoc, and that there is a level of resistance in providing agents with autonomy to manage their day to day roles. Some efforts to increase task and skill variety have been made but these are also ad hoc rather than built into the job. As a result of this study, it appears that Contact Centres in New Zealand are still adopting a mass production model of management. This study has implications for Contact Centre managers and senior organisational managers, these are discussed. Limitations of the research, implications for Contact Centre Managements are highlighted and areas for further research are highlighted
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Macdonald, Julie Susan. "Who talks, what they talk about, and how much they say : a study of bulletin structure and source use in New Zealand free-to-air television news programmes : a thesis presented in partial fulfilment of the requirements for the degree of Master of Management in Communication Management, Massey University, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/922.
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Free-to-air television news is an accessible and popular means through which audiences can gain knowledge and understanding about the world. Therefore, the nature of the news provided has important implications for the opportunities audiences have to become informed about events and issues, and to use this knowledge to participate in social decision-making. The structure and content of news bulletins reflect the decisions made by broadcasters about the topics that are considered to be important, and which sources should have the opportunity to be represented. Thus, the goal of this research was to compare the structure and content of the news provided by New Zealand’s national free-to-air news programmes; ONE News (TVNZ), 3 News (TV3), Prime News (Prime Television), and Te K ea (M ori Television). A content analysis of one constructed week of the four news programmes was undertaken, focusing on four general areas of interest. First, the profile of the news bulletins was examined (i.e., the proportion of the bulletin allocated to different segments of the news, the duration of main news stories, the origin of production of main news stories, the proportion of New Zealand and international news, and the topics included in the news). Second, the research investigated the identity of the types of sources selected by the broadcasters for inclusion in locally produced main news stories. Third, the frequency and duration of élite and non-élite source speech was examined. Finally, the extent to which journalists speak on camera in news stories was also investigated. The study showed that the four programmes generally conformed to the ‘standard profile’ of modern television news bulletins; the programmes included considerable amounts of non-news content and the news topics often reflected entertainment values, rather than focusing on serious issues. A further significant characteristic of the bulletins was that élite sources were more likely to be included in news stories on all programmes and generally had greater opportunities to speak. However, in many respects it appears that Te K ea provides an alternative news bulletin compared to the other three channels, by focusing on a wider range of news topics, including more non-élite sources in stories, and giving all sources considerably more time to share their views. Te K ea seems to broadcast a news programme that makes a compromise between the entertainment values which are entrenched in contemporary television news, and the broader M ori Television mandate to inform and educate the public. This contrasts with the more homogenous (in terms of the characteristics examined in this research) news programmes offered by the ONE News, 3 News, and Prime News. This study concludes that the nationally available free-to-air news programmes currently broadcast on New Zealand television fulfil the traditional news functions of informing and educating the public in only a very narrow sense. The deregulated news environment is poised to undergo further transformation with an anticipated increase in convergence among news media and the emergence of more television news providers. The challenge within this commercial environment is for ONE News, 3 News, Prime News, and Te K ea to deliver on their stated commitments to provide information and promote debate on the important issues of the day.
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Liu, Yongli. "The current situation Chinese third-party logistics companies are facing - an exploratory study : 112.889 (120 credits) thesis presented in partial fulfilment of the requirements for the degree of Master of Applied Science (MApplSc) in Logistics and Supply Chain Management at Massey University, Auckland, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/969.
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The fast development of the Chinese economy has brought tremendous impact on the growth of logistics industry in the country. China has become the hottest market for both Chinese and foreign third-party logistics companies (3PL providers), and more and more foreign and domestic 3PL providers are being involved in the Chinese logistics industry. To understand the current situation Chinese third-party logistics companies are facing and the competitive strategies they are pursuing, an exploratory investigation was conducted in the study. A multiple case-study approach was adopted as the main strategy and guidance for the study. Under the principle of multiple case studies, multiple instruments (questionnaire, telephone interviews and archive searching) were used in the data collection among three selected case study companies. Also, within-case analysis and cross-case analysis were chosen as the overall framework of data analysis, and content analysis was selected as the main method for qualitative data analysis. Through investigating a variety of aspects of the three case study 3PL companies, the study has identified that all the case study companies have established country-wide logistics networks, have provided customers a range of logistics services, and have adopted different information technology systems in their operations. All the case study companies have achieved constant increase in their sales in recent years. Generally, the competition in the Chinese 3PL industry is fierce, and sometimes chaotic, unfair, and even illegal. Foreign 3PL providers have been considered as major competitor by Chinese 3PL providers. All the case study companies have developed and pursued a number of competitive strategies to gain competitive advantages in both cost and service. The main competitive strategies addressed include distribution network developing strategy, information technological strategy, and long-term partnership strategy.
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O'Connor, Katrina Marie. "The ecological footprint of international tourists in New Zealand : a thesis presented in partial fulfilment for the degree of Master of Applied Science in Natural Resource Management at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1124.
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Ecological Footprint Analysis (EFA) is a technique that was first developed by Wackernagel as a Ph.D. thesis in 1994, then further developed in combination with Rees and published (Rees & Wackernagel, 1995). EFA is employed in this study to assess the resource utilisation of international tourists visiting New Zealand. Tourism is one of the fastest growing industries in the world and the ecological sustainability of tourism is becoming more important term for managing tourism. This is becoming increasingly important with tourism identified as particularly as a significant contributor to carbon emissions. This study uses EFA to assess whether international tourists visiting New Zealand behave in a sustainable manner. Tourists are surveyed and classed into high, mid and low budget tourist types to gain a detailed account of their behaviour with particular reference to food, accommodation, transport, services, activities attractions, goods and waste. The EFA helps to identify areas of a tourist’s trip that have the greatest impact on the environment, thereby identifying ways to improve the sustainability of tourism in New Zealand. It was found that tourists generally consume more whilst on holiday than they do at home and more than New Zealand residents. The results show that international tourists’ behaviour is sustainable and New Zealand has the ecological carrying capacity to allow the number of international tourists to increase without incurring any significant ecological costs to the country. It was found that there is a positive relationship between ‘high’ income tourists and their ecological footprint and that independent travellers have a larger ecological footprint than the package travellers; however, package travellers have a larger food and housing ecological footprint than independent travellers. The energy footprint was the largest out of the six land types of a tourist’s ecological footprint. Food is the consumption category that is the largest contributor to a tourist’s ecological footprint.
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Anderson, Luke William. "An analysis of the interval of observation and the risk in stocks : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Finance at Massey Unviersity, Palmerston North, New Zealand." Massey University, 2008. http://hdl.handle.net/10179/1026.
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This research examines how the interval of observation affects the assessment of risk in stocks. I do this by analysing the economic and statistical significance of the worst returns on stocks, and by analysing the relationship between the interval of observation and factors which are thought to affect the return on stocks. This research shows the interval of observation used to assess the risk in stocks is important and the conclusions change considerably depending on how the data is drawn. In addition, the results indicate an investor’s time horizon is important in deciding their asset allocation and the style of investment should be suitable for the time horizon selected.
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Bourke, Josephine Emily. "Elder care, self-employed women and work-family balance: an exploration using work-family border theory : a thesis presented in partial fulfilment of the requirements for the degree of Master of Business Studies in Human Resource Management at Massey University, Palmerston North, New Zealand." Massey University, 2009. http://hdl.handle.net/10179/1066.
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Despite work-life balance being an area of interest to many researchers, there is little reference to any effects related specifically to elder care. Current demographics indicate that the proportion of elderly in the community is increasing, and with greater workforce participation (particularly among women workers) the availability of family caregivers is less guaranteed. Women are more likely to be responsible for elder care, and as they seek to manage their work and life, are also more likely to seek workplace flexibility, sometimes through self-employment. The effect that elder care may be having on the work-life balance of self-employed women is the focus of this research project. Using work-family border theory as a lens, this research documented the effect that elder care had on the lives of a group of self-employed women who also had elder care responsibilities. Eight women from the Wellington region participated in this research, which was carried out from a broadly phenomenological perspective. Each participant shared information, using a case study approach, about their business and elder care responsibilities. The results of this research indicate the profound effect of emotions in the elder care situation, and also the effect of expectations from others whose influences affected the ability of the participants to achieve work-life balance.
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Burns, Peter M. "Master planners & master planning : tourism planning & development in the Third World." Thesis, Roehampton University, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.388988.
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Бобко, Є. О. "Motivational management in tourism." Thesis, Київський національний університет технологій та дизайну, 2018. https://er.knutd.edu.ua/handle/123456789/10633.
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Doucette, Wendy C. "Master Your Time and Project Management." Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etsu-works/5368.
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Would you like to change the way you manage your time and your work with free, easy, non-technical methods? If your desktop is covered with icons, you have multiple flash drives, you never back up anything or you re-do work you're pretty sure you've already done because you can't find it or aren't sure which is the latest version, this is for you! The secret to never procrastinating again will also be revealed.
Learning outcomes: Choose from three organizational systems to combat procrastination Utilize multiple, overnight, and cloud backups to safeguard your files Apply automation and synchronization to simplify your life
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Bennett, Ryan. "Growth management for tourism communities." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1998. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape11/PQDD_0007/MQ42306.pdf.
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Філіпович, А. В. "Inside travel and tourism management." Thesis, Київський національний університет технологій та дизайну, 2018. https://er.knutd.edu.ua/handle/123456789/10797.
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Gabunia, Vladimer, Ketevan Zhvania, and Tetyana Manshylina. "Supply Chain Management in Tourism Industry." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-16324.
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The present study aims to analyse the Tourism Supply Chain Management based on the published articles, available statistical data and the conducted research among the par- ticipants of the Tourism Industry (service provider/tour operator, intermediaries, cus- tomers). The paper has a goal to present a deeper insight into the factors affecting the choice of the distribution channel proposing a model based on the accumulated informa- tion regarding the tourism services distribution. In the research we pay a special atten- tion to the analysis of the factors motivating customers to choose traditional intermedi- aries at the time when all the operations can be done through the Internet. This problem would be analysed from both service provider and customers personal approach. The model also includes the future perspective of the development in the field of e-Tourism. The major contribution of this paper is the confrontation of the customers real prefer- ences and company‟s strategies with published earlier empirical research.
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Davis, Pamela Benham. "Wilderness visitor management and Antarctic tourism." Thesis, University of Cambridge, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363864.
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Nogueira, MaÌrio G. "Tourism development management : policies and strategies." Thesis, University of Derby, 2004. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.418670.
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Тараненко, Олександр Олексійович. "Levels of management of tourism industry." Thesis, ПУЕТ, 2017. http://dspace.puet.edu.ua/handle/123456789/6165.
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Martins, Patrícia Alexandra Lagarto. "Master Data Management em ambiente de cloud computing." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10408.
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Mestrado em Gestão de Sistemas de InformaçãoA emergência dos Cloud services e do modelo de Cloud Computing que os suporta é incontornável na realidade económica atual, devendo permitir às Organizações a redução dos custos fixos relacionados com a disponibilização de serviços SI/TI. Em ambientes tecnológicos mistos, com aplicações desenvolvidas e mantidas in-premise e aplicações utilizadas no modelo Software as a Service (SaaS), a gestão dos dados torna-se um dos aspetos mais difíceis de gerir. O Master Data Management (MDM) é um método emergente de integração de dados que resulta da necessidade de assegurar a consistência e exatidão dos dados, nomeadamente dos master data. O estilo de implementação ou arquitetura de um sistema de MDM tem de ser o mais adequado dependendo das características dos master data a gerir, do método de utilização e do ambiente tecnológico de cada situação concreta. Para o modelo experimental desenvolvido o estilo de implementação mais adequado foi o hub transacional, pois o cenário em estudo é um ambiente tecnológico misto, sendo os master data disponibilizados via webservice. O resultado da implementação deste artefacto foi uma visão única da entidade de master data. Apesar da solução tecnológica apresentada, será sempre necessário a existência de funções de stewardship dos master data para manutenção ad-hoc, bem como possíveis alterações aos sistemas já existentes, ligados ao sistema de MDM.
Cloud services emergence and the model of Cloud Computing that supports it, are unavoidable in the present economic reality and should allow Organizations to reduce their costs with IS/IT services. In hybrid environments, with applications developed and maintained in-premise and applications in Software as a Service (SaaS), data becomes one difficult issue to manage. Master Data Management (MDM) is an emerging method of data integration that results from the need to ensure consistency and accuracy of corporate data, particularly the master data. The implementation style or architecture of the MDM system depends on the specifications of the master data domain, method of use and technological environment of each unique situation. In the experimental model built in this paper, in a hybrid scenario where the source systems were both in SaaS and in-premise, the master data available via webservices, the most appropriate implementation style is the transactional hub. The result of this artifact was a single view of the master data entity. Despite the technological solution presented in this paper, it will always be necessary the existence of master data stewardship and some changes to the existing systems connected to the MDM system.
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Dorn, Sheri T. "Assessing Changes in Virginia Master Gardener Volunteer Management." Thesis, Virginia Tech, 1999. http://hdl.handle.net/10919/31739.
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Master Gardener (MG) volunteers are nonpaid, education partners with Virginia Cooperative Extension (VCE). VCE MGs have assisted Extension agents in meeting VCE's educational goals and mission by following the Sustainable Landscape Management educational program objectives within the VCE Plan of Work.
Local MG volunteer programs must be managed appropriately so that volunteers are prepared for their work, complete their volunteer jobs, and remain an active part of the local program. Prior to 1996, local agents trained and managed MG volunteers and supervised the projects in which MGs volunteered. Budgetary actions in 1996 transitioned management from state-funded agents to a system of local MG coordinators consisting of locally funded agents, locally funded non-agent coordinators, or volunteers willing to take on additional responsibilities.
In order to provide consistent, state-level direction and leadership to this less experienced group of local coordinators and to prepare them for their jobs as MG program managers, current management materials were extensively revised and expanded and new resources were developed. These efforts to ensure that everyone understood the purpose and focus of the VCE MG program resulted in revision of MG program policies; development of new volunteer management materials, VCE publication 426-699 Welcome to Virginia Master Gardenering! Guide to Educational Programming and Resource and Reference Guide; establishment of a MG planning and work team; new management guidelines, the VCE Master Gardener Coordinator Manual; in-service training for coordinators; an administrative website at http://www.ext.vt.edu/vce/specialty/envirohort/mastergard/master.html; the VCE-MGC electronic discussion "listserv" specifically for direct communication with coordinators; and the Virginia Master Gardener Leadership Development Newsletter, the state MG newsletter refocused on the role of Master Gardeners as community leaders and educators.
Evaluation of the VCE Master Gardener Coordinator Manual, a 14-chapter resource book developed cooperatively with teams of Master Gardeners (MG), coordinators, and agents to enhance coordinators' skills in managing the local VCE MG program, identified areas for enhancement prior to final publication. It showed that coordinators are using the manual. They are adapting the suggestions and samples to fit their local programs despite the fact that more planning time is often required. Use of the manual has also resulted in increased understanding of VCE goals and the role of the MG by MG volunteers, coordinators, and other paid VCE staff; a slight increase in leadership skills of MGs; and increasing interest and demand for information on training MG to design and implement strong educational horticulture programs for Virginia communities.
An assessment of current MG management practices in Virginia measured the adoption of new VCE MG volunteer management guidelines. Results indicated that the MG management practices among local VCE MG coordinators have changed to that of a more professional, long-term relationship that is committed to nurturing the volunteer, the MG program, and VCE educational programming. These changes were noted in areas of volunteer management, such as the role of the local coordinator, use of job descriptions, recruitment, volunteer evaluation, public relations, reporting and record keeping, and retention of volunteers. Although the improvements in management practices were slight, they were encouraging and they indicate areas where state MG management must provide additional training and support to local coordinators. Annual assessment of local MG program management practices will continue to document the progress of local coordinators and determine necessary changes and training needed to achieve more professional, well-managed MG programs.Master of Science
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Kukačka, Pavel. "Master Data Management a jeho využití v praxi." Master's thesis, Vysoká škola ekonomická v Praze, 2011. http://www.nusl.cz/ntk/nusl-73506.
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This thesis deals with the Master Data Management (MDM), specifically its implementation. The main objectives are to analyze and capture the general approaches of MDM implementation including best practices, describe and evaluate the implementation of MDM project using Microsoft SQL Server 2008 R2 Master Data Services (MDS) realized in the Czech environment and on the basis of the above theoretical background, experiences of implemented project and available technical literature create a general procedure for implementation of the MDS tool. To achieve objectives above are used these procedures: exploration of information resources (printed, electronic and personal appointments with consultants of Clever Decision), cooperation on project realized by Clever Decision and analysis of tool Microsoft SQL Server 2008 R2 Master Data Services. Contributions of this work are practically same as its goals. The main contribution is creation of a general procedure for implementation of the MDS tool. The thesis is divided into two parts. The first (theoretically oriented) part deals with basic concepts (including definition against other systems), architecture, implementing styles, market trends and best practices. The second (practically oriented) part deals at first with implementation of realized MDS project and hereafter describes a general procedure for implementation of the MDS tool.
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Liu, X. (Xiaoying). "The branding of Finland as a destination to Chinese tourists." Master's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201705101748.
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Currently, more and more Chinese tourists choose to have outbound tourism as a way to relax themselves from daily stressful work. The purchasing power of Chinese tourists is noticeable, so that they strongly boost local economy and promote the development of tourism industry. Consequently, an increasingly number of countries realize the great potential of Chinese tourists and take measures to attract Chinese tourists. Finnish government also make great efforts to attract more Chinese tourists, such as setting up more visa centers in China and strengthening the marketing of Finland from tourism perspective by launching many campaigns. Accordingly, this thesis is aimed to contribute to the branding of Finland as a destination to attract more Chinese tourists.
The thesis has a very solid theoretical background. It is supported by numerous previous academic achievements and main schools of thoughts in its field, featured by relational network destination branding model, image forming agents’ theory, framework of destination competitiveness. Many related concepts have been mentioned under the three main ideas, structured by destination branding, destination image, destination competitiveness. From this perspective, the thesis exhibits the comprehensive understanding of past literatures and paves the way to the empirical study.
The study applies to in-depth interviews to collect data. The interviewee can be classified as two groups. One is from the actual tourists, the other is from practitioners who work in Finnish tourism bureau and are responsible with marketing Finland as the destination. The common findings are expected to generate in the aspect of Chinese tourists and Finland as a destination.
Since this thesis is abductive by nature, a new model of destination branding process is proposed to enrich the knowledge in this field. It acknowledges the great importance of Word- of-Mouth in the process of destination branding and connects destination competitiveness with destination branding. Moreover, the study figures out how the destination branding of Finland is conducted in China and examines the effect of current destination branding channels. Suggestions have been proposed in order to get an effective destination branding, represented by expanding the content of destination branding, building psychological link between Chinese tourists and Finland as destination, strengthening the cooperation with destination management organizations. This study has not only theoretical implication in destination branding research field, but also it offers practical and adaptable tools to improve the tourism development of Finland to Chinese tourists.
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Gabova, M. (Marina). "Managing the customer satisfaction of tourists in an experience economy." Master's thesis, University of Oulu, 2016. http://urn.fi/URN:NBN:fi:oulu-201609082735.
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Nowadays, the great importance of tourism and its impact on the wide range of aspects of progress and globalization, development and international relations promotion does not ask for argumentations. The responsibility of providing this impact lays on every company in the sector: in addition to making profit, enterprises are in charge of satisfying the customers. Furthermore, the key mean to reaching these goals is to be found in experiences that people are so keen on receiving. Consequently, companies representing the tourism industry must focus on creating the best possible experiences, which will ensure them satisfied visitors, who will be willing to return again, and again.
Theoretically the discussion is supported by the experience economy theory, which performs as a solid base to investigate the phenomenon of customer satisfaction. However, since the topic is multifaceted and should be analyzed appropriately, the study refers also to such notions as service quality, marketing destination and brand. Additionally, the issues connected to cross-cultural differences cannot be omitted while considering a company that belongs to tourism industry, and therefore serves the international flow of customers.
The study is devoted to the exploration of customer satisfaction in an entertainment park in Finland, with the focus on visitors from Russia. The goals and objectives of the research were possible to be realized by using interviews and observation as methods of the study. In total 16 groups of people (mostly families) participated in data collection. The questionnaire was structured around three main topics: expectations from holidays, experience in the Park and Finnish Lapland as a touristic destination, therefore enabled to form a detailed understanding of the four realms of the experience, service quality, destination brand and marketing. Thus, the data analysis allowed evaluating current customer satisfaction level in the organization and offering the recommendations for developing it in the future seasons.
The study contributes to customer satisfaction, tourism and cross-cultural research. The results of this research demonstrate the complexity of the analyzed phenomenon and endeavor to present the relation and mutual influence of the simultaneously considered notions. Thus, four realms of experiences appear to have different importance for the interviewed audience and therefore influenced the overall satisfaction accordingly. Next, service quality was planned to be measured on the base of expectations, but the insufficient amount of them led to the conclusion that it is not possible to rely only on expectations in this case. However, the ones that were discovered should be carefully followed in the developing of the services and customer satisfaction in general, in the future. Lastly, the insights about the perception of Lapland and opinion of the brand retrieved from the target group, can be used for improving the destination facilities, infrastructure and overall image, as well as correcting the destination marketing strategy.
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Sitanggang, Luciana. "Ecotourism management plan for Riung." Title page, contents and abstract only, 2000. http://web4.library.adelaide.edu.au/theses/09ENV/09envs623.pdf.
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Bibliography: leaves 102-105. Presents an ecological management plan for Riung to ensure that the unique environment and traditional culture are protected while ecotourism thrives. Provides strategies and actions; and designed as a model for an Indonesian ecotourism management plan.
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Testoni, Lisa Jayne. "Cumulative impact management planning for sustainable tourism /." [St. Lucia, Qld.], 2003. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18554.pdf.
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Almubark, K. "Tourism policy and service quality management in business conference tourism in Saudi Arabia." Thesis, University of Exeter, 2019. http://hdl.handle.net/10871/36369.
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This study assesses tourism policy and service quality management in business and conference tourism in the Kingdom of Saudi Arabia (KSA), examining the capacity of KSA to become an international business conference tourism destination. It considers the factors that could favour or hinder the expansion of the conference industry in (KSA), Research was conducted through mixed methods, the fact that qualitative and quantitative designs complement each other - each covering for the weakness of the other including original data drawn from interviews and questionnaires. The target respondents are officials from the Saudi Exhibition and Convention Bureau, which is the government organisation responsible for conferences, drawn from the public sector, and staff and managers of tourism companies drawn from the private sector. Understanding these factors is vital to enable stakeholders to address the opportunities and challenges that may emerge. Substantial analysis of the interviews and questionnaires brings out both important recurring themes and specific detail. The personal views of the participants reflect optimism for the sector's current performance and its prospects in the future. The participants also noted that the continuous increase of the sector's performance in KSA has been secured mostly due to the government's support. It demonstrated that there are several positive factors about KSA that may promote a thriving conference tourism sector. This is contrary to the expectations that global issues such as terrorism, and the negative images they have painted of the Arab world from the Western perspective, which have increased safety concerns for delegates visiting KSA. A further objective was to analyse the quality of service and its effects on business conference tourism in (KSA). This facilitates the rating of the current condition of facilities used in conference tourism, as well as the status of supporting industries such as hospitality. Respondents in this context include external delegates who use these services and can give a first-hand account of their experiences. From these responses, it was established that that a large percentage of external delegates preferred staying in 4- and 5-star hotels. The fact that these hotels were available for these delegates meant that the hospitality industry in KSA is large enough to accommodate conferences and also that the level of customer satisfaction that they offer is relatively high. A further objective was to explore the social and political feasibility of KSA developing as a business conference tourism destination. This objective was addressed using the responses of internal conference delegates to evaluate how the social and political characteristics and perceptions of KSA may influence the future conditions of conference tourism in the country. The data gathered shows that there is a close relationship between social and political factors, and the performance of business and conference tourism in KSA. Several elements of the social and political environment have a bearing, not only tourism but also on other sectors in the country One of these is infrastructure; with appropriate infrastructure, which can only be attained with responsible political planning, the running of many industries will be smooth. This study has established that KSA has the infrastructural capability for hosting international conferences, and its organizational capabilities are good. The themes uncovered have pointed out that the Saudi tradition is significant in the development of Saudi Arabia as a business and conference tourism destination. Culture has been shown to be significant determinant of the sector. It is thus important to consider the cultural attributes that act as obstacles to KSA gaining a position as a business and conference tourism destination, while also noting that the themes have pointed out that several socio-political challenges surround the development of Saudi Arabia as a business and conference tourism destination.
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Dal, Feryal Dedekorkut Ayşın. "The reasons and suggested solutions of underdevelopment of thermal tourism in Turkey /." [S.l. : s.n.], 2007. http://library.iyte.edu.tr/tezlerengelli/master/sehirplanlama/T000647.pdf.
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Eriksson, Karin. "Master Data Management : en undersökande studie på Sandvik AB." Thesis, Högskolan i Gävle, Avdelningen för Industriell utveckling, IT och Samhällsbyggnad, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12202.
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I dagens utvecklingssamhälle är det mer en regel än undantag att data lever längre än applikationen. Detta innebär att en organisations masterdata, grunddata, måste överleva förändringar i applikationslandskapet. Masterdata har stort värde i en organisations affärsprocesser varför det är av högsta betydelse att kontrollera dessa. Master Data Management är en applikationsoberoende process för hantering av masterdata vilken används inom många stora företag för att kontrollera kvalitén på masterdata. Syftet med studien var att få insikt i hur ett stort globalt företag arbetar med Master Data Management, för att på detta sätt kunna bidra med förståelse och erfarenhet vilket kan vara till nytta för andra aktörer i området.
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Gonçalves, Cláudia Patrícia Gomes. "Framework para avaliação de ferramentas MDM (Master Data Management)." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10909.
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Mestrado em Gestão de Sistemas de InformaçãoA importância dos dados e a sua gestão são, hoje em dia, um dos maiores desafios das organizações. Nos últimos anos temos assistido a impressionantes desenvolvimentos dos Sistemas de Informação, nesta área. Por outro lado, a seleção do software adequado a cada finalidade é também uma tarefa difícil com que as organizações têm de lidar. Tendo em conta estas duas questões o presente trabalho propõe uma Framework para comparação e avaliação de ferramentas de mercado de MDM. A investigação será conduzida de acordo com o método do Design Science (Hevner et al., 2004) e uma bateria de dez Tópicos de Análise chave serão identificados, com base nas expectativas das organizações para a adoção deste tipo de ferramentas. Estes dez Tópicos de Análise serão depois caracterizados de acordo com a sua relação com as seguintes disciplinas de referência teórica: Arquitetura de Dados; Gestão do Ciclo de Vida dos Dados; Governo dos Dados; Qualidade de Dados e Navegabilidade e Reporting, que representam o Modelo Teórico da Framework. Adicionalmente, Domínios de Avaliação serão definidos, para cada um dos tópicos propostos, com o objetivo de constituir o Modelo Operacional.
The importance of data and its management are nowadays one of the major challenges of the organizations. In the last years we have witnessed great developments of the Information Systems on this area. On the other hand, the selection of the accurate software to each purpose is also a difficult task which organizations have to deal with. Taking both issues into consideration, the current work will propose a Framework for comparing and assessing MDM market tools. The research will be carried out by the Design Science method (Hevner et al., 2004) and a set of ten key Analysis Topics will be identified, based on the expectations of the organizations for the adoption of this kind of tools. These ten Analysis Topics will be further characterized according to its relation with the following academic subjects of reference: Data Architecture, Data Management Life Cycle, Data Governance, Data Quality and Navigability & Reporting, which represents the Theoretical Model of the Framework. Additionally, Evaluation Domains will be defined, to each topic proposed, with the aim of constitute the Operational Model.
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Lindmark, Fanny. "Master Data Management : Creating a Common Language for Master Data Across an Extended and Complex Supply Chain." Thesis, Linköpings universitet, Programvara och system, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-149500.
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Connectivity provided by technology and liberation of trade have led to a globalization of organizations, affecting supply chains to expand in complexity. As a result, many organizations today have challenges of managing information in a consistent manner throughout a complex system environment. This study aims to identify the most valuable attributes of a solution for managing master data, in an efficient and consistent manner, across an extended and complex supply chain. Master data, such as products, customers and suppliers, can be defined as valuable core business information, since it is vital for supporting business operations. A requirements elicitation was performed, including interviews conducted internally with employees at IFS and externally with customers. Furthermore, a requirements analysis resulted in a specification of requirements including the most desirable attributes of a future Master Data Management (MDM) solution. Five main themes of the attributes were identified; architecture, availability and integration, governance, user interface and lifecycle management. The study contributes to the area of research, by identifying challenges and valuable attributes to consider when developing or investing in a solution for MDM.
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Cecil, Amanda K. "The role of small tourism businesses in urban tourism development : a case study of Indianapolis (Indiana) /." [Bloomington, Ind.] : Indiana University, 2006. http://www.oregonpdf.org.
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Jitpraphai, Supatcharajit, and n/a. "Hospitality management perspectives on casino tourism in Thailand." University of Otago. Department of Tourism, 2008. http://adt.otago.ac.nz./public/adt-NZDU20080523.122348.
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Apparently, gambling seems to be valued as a leisure activity and a form of entertainment in many parts of the world. Public attitudes toward gambling have shifted from viewing it as a vice to treating it as an opportunity to exploit (Eadington 1997, 2000). Relaxation of constraints on existing commercial gaming activities and legislative change in authorising gambling has occurred extensively. The proliferation of casinos makes people perceive gambling as a legitimate activity and as an economic hope. According to Pizam and Pokela (1985), casino gambling however is a controversial tourism development strategy. Eadington (1986) also points out that legalised gambling causes economic and social changes in communities and changes their image. Thus, both the character and reputation of the community may be altered as a result of initiating casinos as a tourist attraction.
The legalisation of gambling has been a subject of considerable debates in Thailand for a decade and it has been brought into the cabinet�s meeting from time to time. Some politicians and academic scholars suggest that casinos should be introduced as a tourism development strategy to combat the country�s economic and financial crisis. Many people are attached to strong belief that gambling is a sinful activity. It is inherently immoral and contrary to accepted family and social values. It is a voluntary regressive tax in which its effects fall most heavily on lower-income groups. It is morally wrong, and can cause an addiction that is often linked to personal and family tragedies. It also attracts criminal activities and political corruption (Piriyarangsan et al. 2003; Cornwel-Smith 2005). As social acceptance of casino gambling has globally increased, this research aims to gauge hospitality management perspectives on gambling and casino tourism. The focus of the paper is to investigate hospitality executives� attitudes towards relationship between Thai tourism and casino gambling; to explore their views on casino legalisation and regulation; as well as to examine their opinions about casino impacts, operation and management if casinos are legalised in Thailand.
Mail questionnaires were carried out during September 2003 - February 2004, resulting in 212 returns of respondents. Then, 18 semi-structured interviews with hotel and tour executives, politicians, policemen, government officials, directors of social service organisations and religious leaders were undertaken in May - July 2005 to acquire more insights into the issues. A combination of quantitative and qualitative data indicates that Thai people have mixed feelings about casino tourism. Although quantitative findings show hospitality group welcome the idea, but they do not want it in their own backyard. Qualitative results are more in opposition. Majority of interviewees hold the differing views. The study concludes that casinos gambling may function simply as a value added or an enhancement to a destination in Thailand, not a main tourism attraction. It is strongly suggested that casino gambling and Thai tourism industry should not be connected. Instead, �Thai� hospitality and cultures should be promoted as a unique tourism product of Thailand.
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Mahlangu, Nosiphiwo. "Destination management organisational functions in advancing business tourism." Diss., University of Pretoria, 2017. http://hdl.handle.net/2263/65498.
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One of the sectors within the tourism industry which is considered to be large and continuously expanding is the business tourism sector, also known as MICE tourism (meetings, incentives, conferences and exhibitions). Countries and cities rely heavily on investment in infrastructure to support the development of this sector and to ensure sustained growth, many destinations use destination management organisations (DMOs) and convention bureaus to provide leadership. These organisations are also tasked to actively promote the destination for leisure travel and it is necessary to understand the distinct requirements that set business tourism development and promotion apart from leisure tourism. This study employed multi-method qualitative research to investigate the roles and functions that DMOs perform in order to develop business tourism in a destination. This included understanding the challenges faced within varied destinations. Data was collected through interviews with a sample of nine major DMOs at various levels and four major conference centres across South Africa. Strategic documents and website content was also analysed as supplement to the primary data. The study shows the importance of especially DMO stakeholder engagement, marketing, identification of opportunities to host business tourism events within the destination, as well as bidding support as the main roles and functions that need to be performed to ensure sustained growth of business tourism. A framework is presented depicting the interaction between DMOs at the national, regional and local levels, as well as with the various industry stakeholders.Dissertation (MCom)--University of Pretoria, 2017.
Tourism Management
MCom
Unrestricted
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Xue, Xiao. "Career Behaviors of Tourism Management Students in China." Kent State University / OhioLINK, 2012. http://rave.ohiolink.edu/etdc/view?acc_num=kent1352090573.
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