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1
Löfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.
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Globalisation and competition from low-cost countries has pushed manufacturing firms towards offering services to remain competitive. However, increasing the service orientation of a manufacturing firm to find new ways of value (co-)creation has presented several challenges, such as the fact that services do not provide the expected revenues, and resistance from both the sales force and from customers towards services. The aim of this thesis is to understand challenges linked to increasing service orientation in manufacturing firms, by means of goods and service business logics. The thesis emphasises the three dimensions of business logics – value perspective, service business strategy, and service offering – and studies them empirically in service divisions in the pulp and paper industry and in the automotive industry. The findings show that firms with inconsistency between the three dimensions face certain challenges. Most often, the firms have a value perspective of goods business logic, but a service business strategy and a service offering of service business logic. Therefore, the most important and most difficult challenge to overcome in order to increase a manufacturing firm’s service orientation is the employees’ value perspective. Three service manoeuvres were key to overcoming this challenge: changing employees’ mind-sets, starting to value services, and separating products and services. Although separating products and services could be assessed as a service manoeuvre consistent with goods business logic, it facilitated an increased service orientation. The fact that goods business logic manoeuvres led to a higher degree of service orientation, whereas service business logic manoeuvres did not always do so, is discussed as a service orientation paradox.
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Jaaron, Ayham A. M. "Organic structures for manufacturing support services : the role of affective commitment." Thesis, Loughborough University, 2010. https://dspace.lboro.ac.uk/2134/6338.
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Manufacturing support services, operating as call centres, are one of the fastest growing and preferred means of service delivery in today's ever-changing manufacturing environment. The call centre has a significant potential to provide support to manufacturing organizations with business intelligence captured during contacts with customers. Research has shown that affective commitment is of particular significance in the workplace since this has been found to have the greatest impact on individuals performance, on-work behaviour and ultimately organisational effectiveness (Porter, Steers & Boulian 1974, Sung 2007, Shum 2008, Herscovitch 2002, Gong 2009). Meyer and Allen (1991) define affective commitment as a measure of the employee's emotional attachment to the organisation, the strength of identification with the goals of the organisation and strength of commitment to its success and continuous improvement. However, call centres are mechanistic structure models represented by close monitoring of words, stressful working loads, emotional exhaustion and burnout, and minor empowerment of employees. As a result employees lack affective commitment which detrimentally influences the service quality and has consequences such as high employee turnover and low customer satisfaction. Mechanistic structures are inward oriented structures that must be shielded from the environment but call centres are outward-facing entities. This firmly implies that call centres must be given a certain form of organic structure that will stimulate affective commitment building among employees and improve work conditions. This study aims to identify that by the implementation of an organic structure, through a systems engineering approach, to the design of manufacturing support services, the affective commitment of front-line employees will significantly increase, and due to that significant, but often counter-intuitive, benefits can be created. Conducted on a multiple-case design, three organisations were selected in this research study to collect both qualitative and quantitative data. Results were analysed for each case individually before it was analysed on inter-case basis. This has been done to show differences and similarities in patterns of data across the case studies. Results from the research show that structuring call centres around the principles of systems thinking will produce an organically structured support services department that will improve employees working conditions, and will formally institute the integration of call centre with other business units in the manufacturing organisation. The cross-case comparison revealed significant improvement in employees affective commitment level using organic structure when contrasted with employees working under mechanistic structure designs. It was revealed that by leveraging employee s affective commitment that significant benefits can be created at different levels in the organisation; an employee s level, managerial level, customer level, and the overall business level. A novel methodology for organic structures implementation, as a value creating model, was formulated. The emerged methodology consists of six major tasks and a decision making criteria. Results from this research indicate that there is a need for manufacturing organisations to structure their support services departments following organic structures that could provide a rewarding working experience for their employees while achieving organisational goals. The study makes an explicit practical contribution for manufacturing organisations in the selection of proper support service design and contribute substantially to the theory about manufacturing support services structures and management.
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Kaur, Navjot. "A service-oriented approach to embedded component-based manufacturing automation." Thesis, Loughborough University, 2012. https://dspace.lboro.ac.uk/2134/9445.
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This thesis is focused on the application of Component-Based (CB) technology to shop floor devices using a Service Oriented Architecture (SOA) and Web Services (WS) for the purpose of realising future generation agile manufacturing systems. The environment of manufacturing enterprises is now characterised by frequently changing market demands, time-to-market pressure, continuously emerging new technologies and global competition. Under these circumstances, manufacturing systems need to be agile and automation systems need to support this agility. More specifically, an open, exible automation environment with plug and play connectivity is needed. Technically, this requires the easy connectivity of hardware devices and software components from different vendors. Functionally, there is a need of interoperability and integration of control functions on different hierarchical levels ranging from field level to various higher level applications such as process control and operations management services. A potential solution is to realise a modular and reconfigurable automation system, based on a platform of reusable components; while simultaneously reducing the number of unique components. For designing such reusable components, a component-based technology has been used in current thesis. The automation components created are active and distributed entities interacting through their data, event and service ports. To communicate these entities, this thesis focuses on applying SOA and WS at device level. SOA and WS have already been proven successful in linking business applications. If SOA can be applied at shop floor using the embedded devices, it can enable entirely new automation architecture based on peer-to-peer interactions between autonomous devices. The adoption of this SOA-WS approach at shop floor level would enable a seamless integration of higher level business applications and shop- floor level system. This will also provide a loosely coupled message-oriented service in embedded device networks and geographically distributed automation system. SOA can be implemented using Web Services on the embedded devices, which will provide even greater exibility and interoperability because WS is platform neutral. This SOA-WS approach will enable end users to operate and maintain the supplied system easily. A key aim of this thesis is to examine if the adoption of SOA-WS at the embedded control devices can provide the same level of message speed and reliability as the current control systems. It is expected that the desired distributed, loosely coupled and reconfigurable automation system can be formed by a network of these collaborative autonomous SOA-WS based devices using an open control platform. This approach has been experimentally evaluated both in terms of quantity and quality using various parameters involved in the design, implementation, evaluation and recon guration of SOA-WS based automation systems. This has been done using the Ford Festo test rig located at the Manufacturing System Integration Research Institute of Loughborough University. The mechanisms on this test rig represent control problems typically associated in engine assembly and handling machines. Therefore, the result of experimental studies performed on this test rig can be considered applicable to real manufacturing applications.
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Endo, Seiji. "Long-Term Relationship between Footwear Manufacturer and Consumers: Relationship Spiral Model of Encounter for Services and Goods through Internet Shopping." Diss., Virginia Tech, 2000. http://hdl.handle.net/10919/27232.
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In the present market place situation, a consumer's main contact with manufacturing (i.e., the production process) is through retailers or other middlemen, such as mail order catalog companies. Consumers rarely complain, but when they do, consumers complain to or request information from retailers about products (Kincade, Redwine, & Hancock, 1992). Manufacturers rarely receive information directly from consumers. Instead, they get second-hand reports from retailers or they get no information at all.
The purpose of this research was to explore the relationship between manufacturers and consumers during the relationship process using a mixed design of preexperimental research and panel analysis with in-depth interview. The major research question is: What will happen in the Relationship Spiral Model when the consumer becomes a part of the manufacturer /consumer relationship?
Twenty female participants, out of 35 who answered the screening questionnaire, were selected from students and acquaintances of the researcher in Blacksburg, VA. For the experiment, a simulated web site was used by a consumer (i.e., participant) to order two pair of customized shoes based on each consumer's needs.
In the preexperimental design for this study, a longitudinal case study with a panel study technique, as described by Babbie (1999) and Creswell (1994), was utilized to investigate consumer characteristics (i.e., demographics, shopping orientation, expectation, and experience), goods and service in encounter, and direct communication over time. The following procedure was conducted: (a) interviewing the subjects, (b) transcribing tapes and field notes, (c) segmenting data, (d) de-contextualizing data, (e) coding data, and (f) re-contextualizing data. Interpretational qualitative analysis was utilized for data analysis in this study.
As a result of recontextualization of the interview scripts, the Relationship Spiral Model emerged from the data. Four sub-models for four groups were refined according to the data from the Relationship Spiral Model. Further analysis was conducted on sub-models. Consumers are constantly changing and have multiple selection criteria. These criteria are constantly changing based on expectations, experiences and other situational variables.Ph. D.
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Milagaia, Rui Rodrigues. "Dpws middleware to support agent-based manufacturing control and simulation." Master's thesis, FCT - UNL, 2009. http://hdl.handle.net/10362/1872.
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Dissertação apresentada na Faculdade de Ciências e Tecnologia da Universidade Nova de Lisboa para obtenção do grau de Mestre em Engenharia Electrotécnica e de ComputadoresIn present manufacturing systems, the current challenge is the development of highly reconfigurable, truly distributed solutions. The tendency is to build manufacturing systems with autonomous, intelligent and distributed components that will support reconfiguration and adaptability. The most promising paradigms for the implementation of such systems are multi-agents and service oriented architectures (SOA), mainly over the DPWS (Device Profile for Web Services) implementation which was aimed at devices. An important limitation of most current multi-agent systems is that the management system is not totally distributed. Failure in the agent responsible for the registry can overthrow the entire system. DPWS does not have this limitation, since the management system is totally distributed. However, DPWS does not support agent autonomy notions as efficiently. The possibility of creating a truly distributed multi-agent system by linking both approaches led to this thesis. A Middleware layer was developed that enables agents to benefit from DPWS functionalities in order to reach the proposed goal. This middleware layer joins agents, databases, hardware, simulators, human interface applications such as production system management, error correction and maintenance, etc. To prove this concept a 3D model of an agent controlled manufacturing system with transporters augmented with DPWS communication interfaces was developed.
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Gilbert, Stephen M. "Management of co-production processes with random yields : applications in manufacturing and services." Thesis, Massachusetts Institute of Technology, 1992. http://hdl.handle.net/1721.1/13095.
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Romlin, Fredriksson Carl, and Alexander Telander. "The Service Orientation Process at an Operative Level : - A way to start charging for services in the manufacturing industry." Thesis, Karlstads universitet, Fakulteten för hälsa, natur- och teknikvetenskap (from 2013), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-37505.
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The Western world manufacturing industry is facing a tough global market today. The production is moved to developing countries, where the production costs are much lower. Big manufacturing companies like VOLVO, SKF and ABB are all following this trend. The tradition in the manufacturing industry is to produce and sell a product, where the best scenario is to never see it again. This tradition is starting to change and the focus of revenue from the whole product life cycle has increased during the last decades. When utilities the whole life cycle with different services the revenue increases drastically, there is a competitive advantage, a more stabile revenue flow in economic cycles, socio-economical and environmental sustainability. When increasing service orientation, there will be challenges to overcome, discovered on a conceptual level, thereby the research call for how these challenges can be seen at an operative level. The purpose of this thesis is to identify these critical factors and understand these at an operative level. This master thesis was conducted through a case study and used several data collection methods, such as interviews, observations and literature review. The empirical data was thematically analysed and categorized as different critical factors and compeered with the literature. The case company chosen for the thesis is the Rolls-Royce site in Kristinehamn, Sweden. They are in a process of restructuring, where the production is downsized. A “catch 22” problem was seen; when a manufacturer becomes more service orientated the aim is to generate a profit from services, meaning that a service needs a fee. But the possibility to put a fee on a service is hindered by the lack of service orientation within the manufacturing organisation. In this thesis increased service orientation is used to create a foundation for charged services. Critical factors on an operative level was identified and understood. Two new critical factors that were found to have an impact in this specific case were concluded. A general model of how to approach the problem of putting a fee on services, starting in the end of service orientation, is conducted. This gives an implication of how manufacturers can improve their service orientation and eventually set a fee on their free services.
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Mulder, Gerhard Johan. "A framework for site-based service provision : a study of industrial automation solutions." Thesis, Stellenbosch : University of Stellenbosch, 2009. http://hdl.handle.net/10019.1/5045.
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Thesis (MBA (Business Management))--University of Stellenbosch, 2009.ENGLISH ABSTRACT: Customers procure solutions and services to streamline and improve their business functions. For services to be viable to a customer, it is required that the service provide more value to their business than the actual cost of procuring the service. This report aims to understand what the value is that the customers place in the services they require. From this understanding, a framework is produced that drives value in delivering site-based support services. The framework is built on four objectives that will deliver value to the customer. The objectives of a service are as follows: to be customer focused, to have effective resource management, to be proactive in nature and to be sustainable over the life of the service. The framework also defines a set of processes that conforms to, and drives the stated objectives. Although there are many such frameworks in existence, their focus is general in nature. This report will focus specifically on the delivery of site-based support services for automation solutions in a manufacturing industry. Site-based support services are expensive in nature because the solution provider provides dedicated and knowledge specific resources to customers. For this reason, the value expected by a customer is much higher than other forms of support services. This problem is investigated and a framework is produced through research of established Service Management frameworks.
AFRIKAANSE OPSOMMING: Kliente bekom oplossings en dienste om hul besigheidsfunksies te stroomlyn en te verbeter. Vir dienste om aantreklik vir 'n klient te wees, word dit vereis dat die voorsiende diens meer waarde tot hul besigheid toevoeg as wat die koste van die diens is. Hierdie verslag mik om te verstaan wat die waarde is wat kliente heg aan die dienste wat hulle vereis. 'n Raamwerk word gebou wat waarde toevoeg in op-perseel gelewerde dienste. Die raamwerk is gegrond op vier doelwitte wat vir kliente waarde lewer. Die doelwitte van 'n diens is om gefokus op die klient te wees, om hulpbronne effektief te kan hanteer, om proaktief van natuur te wees en om ondersteunbaar oor die lewe van die dienste wees. Die raamwerk beskryf 'n stel prosesse wat by diens doelwitte pas en die doelwitte dryf. Alhoewel daar baie ooreenstemmende raamwerke in bestaan is, is die fokus van die bestaande raamwerke algemeen van natuur. Hierdie verslag ondersoek spesifiek die lewering van op-perseel diens ondersteuning vir geoutomatiseerde oplossings in 'n vervaardigings nywerheid. Op-perseel gelewerde ondersteuningsdienste is duur van natuur omdat die diensverskaffer kliente voorsien van toegewyde, kennisryke hulpbronne. Om hierdie rede, vereis die klient meer waarde van op-perseel gelewerde dienste, as van ander diens forums. Deur navorsing van bekende diens besturings raamwerke is 'n nuwe raamwerk gebou wat fokus op die lewering van op-perseel dienste.
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Simoni, Alberto <1993>. "Italian manufacturing SMEs growing through services and international markets: the case of Technowrapp srl." Master's Degree Thesis, Università Ca' Foscari Venezia, 2020. http://hdl.handle.net/10579/16624.
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Il presente elaborato di tesi analizza il tema della servitizzazione per comprendere se può essere considerata una buona strategia per le Piccole e Medie Imprese (PMI) italiane in espansione sui mercati internazionali. La tesi inizia con un'analisi della letteratura riguardante le origini e i primi sviluppi della servitizzazione e procede concentrando l'attenzione su due aspetti molto attuali in questo scenario, ovvero tecnologie 4.0 e gestione delle risorse umane. l'obiettivo è fornire un quadro di riferimento aggiornato da utilizzare per l'analisi del caso Technowrapp, una media impresa italiana operante nel settore dell'intralogistica presso la quale ho svolto un'esperienza di tirocinio durante il secondo anno del mio percorso di studio. Dati di settore ed interviste qualitative a tre persone di riferimento in azienda sono utilizzati per concludere che, nonostante le sfide rilevanti, la servitizzazione è un potenziale fattore di crescita per una PMI volta all'internazionalizzazione.
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Phaithoonbuathong, Punnuluk. "Web service control of component-based agile manufacturing systems." Thesis, Loughborough University, 2009. https://dspace.lboro.ac.uk/2134/15133.
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Current global business competition has resulted in significant challenges for manufacturing and production sectors focused on shorter product lifecyc1es, more diverse and customized products as well as cost pressures from competitors and customers. To remain competitive, manufacturers, particularly in automotive industry, require the next generation of manufacturing paradigms supporting flexible and reconfigurable production systems that allow quick system changeovers for various types of products. In addition, closer integration of shop floor and business systems is required as indicated by the research efforts in investigating "Agile and Collaborative Manufacturing Systems" in supporting the production unit throughout the manufacturing lifecycles. The integration of a business enterprise with its shop-floor and lifecycle supply partners is currently only achieved through complex proprietary solutions due to differences in technology, particularly between automation and business systems. The situation is further complicated by the diverse types of automation control devices employed. Recently, the emerging technology of Service Oriented Architecture's (SOA's) and Web Services (WS) has been demonstrated and proved successful in linking business applications. The adoption of this Web Services approach at the automation level, that would enable a seamless integration of business enterprise and a shop-floor system, is an active research topic within the automotive domain. If successful, reconfigurable automation systems formed by a network of collaborative autonomous and open control platform in distributed, loosely coupled manufacturing environment can be realized through a unifying platform of WS interfaces for devices communication. The adoption of SOA- Web Services on embedded automation devices can be achieved employing Device Profile for Web Services (DPWS) protocols which encapsulate device control functionality as provided services (e.g. device I/O operation, device state notification, device discovery) and business application interfaces into physical control components of machining automation. This novel approach supports the possibility of integrating pervasive enterprise applications through unifying Web Services interfaces and neutral Simple Object Access Protocol (SOAP) message communication between control systems and business applications over standard Ethernet-Local Area Networks (LAN's). In addition, the re-configurability of the automation system is enhanced via the utilisation of Web Services throughout an automated control, build, installation, test, maintenance and reuse system lifecycle via device self-discovery provided by the DPWS protocol.
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Frederick, Timothy Brian 1972. "Developing strategies for system assembly, flexible labor, and inventory in the electronic manufacturing services industry." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/89287.
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Thesis (S.M.)--Massachusetts Institute of Technology, Dept. of Mechanical Engineering; and, (S.M.)--Massachusetts Institute of Technology, Sloan School of Management; in conjunction with the Leaders for Manufacturing Program at the Massachusetts Institute of Technology, 2000.Includes bibliographical references (p. 63).
by Timothy Brian Frederick.
S.M.
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Daoudi, Kamal. "Modélisation et gestion de performance de services de la messagerie industrielle MMS (manufacturing message specification)." Nancy 1, 1994. http://www.theses.fr/1994NAN10312.
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Cette thèse présente l'étude de l'évolution du temps de réponse de services de la messagerie industrielle MMS (manufacturing message specification) sous différentes conditions de configuration et de charge. Elle s'intéresse particulièrement aux services de contrôle/commande confirmés simples, selon la classification proposée dans ce mémoire. Elle s'appuie sur une démarche classique d'expérimentations (mesures) et de modélisation. Les mesures ont été effectuées sur une plateforme MAP/MMS, mise en œuvre pour ces tests. Elles ont montré le comportement de certains services MMS sous différentes charges et dans différentes configurations. Pour mieux contrôler une application et vérifier sa faisabilité avant sa conception, il est nécessaire de disposer de modèles de performance. Une approche de modélisation est proposée ainsi que des modèles de performance pour l'évaluation des temps de réponse de services MMS en prenant en compte entre autres les caractéristiques d'une implémentation réelle de cette messagerie. Le formalisme des réseaux de pétri stochastiques colorés est utilisé pour leur représentation et la simulation pour leur résolution, après l'analyse des caractéristiques que présentent les services MMS. La résolution de ces modèles a permis de comparer leur tendance comportementale à celle observée sur la plateforme de tests
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Hölzl, Werner, and Robert Leisch. "Estimates of capital stocks and capital productivity in Austrian manufacturing industries: 1978-1994." Inst. für Volkswirtschaftstheorie und -politik, WU Vienna University of Economics and Business, 2004. http://epub.wu.ac.at/686/1/document.pdf.
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We present gross, net and productive capital stock estimates for 20 industries of the Austrian manufacturing sector based on the perpetual inventory method for the period 1969-1994. The estimation of the net capital stocks and the volume index of capital services follows an integrated method derived from the neoclassical theory of investment. Based on the estimates we calculate capital intensity and capital productivity measures for the 20 industries and provide estimates of capital productivity developments. We find that capital productivity decreased only for 5 out of the 20 industries. The other industries showed in part marked increases in both capital and labor productivity. (author's abstract)Series: Working Papers Series "Growth and Employment in Europe: Sustainability and Competitiveness"
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Yontem, Huseyin Erdem. "Availability Management In Configure-to-order Manufacturing Systems." Master's thesis, METU, 2009. http://etd.lib.metu.edu.tr/upload/12611580/index.pdf.
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AVAILABILITY MANAGEMENT IN CONFIGURE-TO-ORDER MANUFACTURING SYSTEMS Yöntem, Hü
seyin Erdem M.Sc., Operational Research Supervisor: Asst. Prof. Dr. Sedef Meral December 2009, 98 pages In resource constrained supply chains, where demand is higher than the supply, the decision whether to accept or reject the customer order is a very critical task from resource planning and customer service level perspectives. Since the customers, in today&lsquo
s e-business environment, expect quick responses to their orders, some in-advance work has to be done before the arrival of actual customer orders, especially in configure-to-order (CTO) and make-to-order (MTO) production systems. Available-to-Promise (ATP) is a business function that is becoming the central management system for today&lsquo
s dynamic supply chains whose responsibility is to respond customer orders by considering the trade-off between front-end customer satisfaction and back-end capacity allocation. In this study, we propose an availability management approach that introduces push-based allocation planning by using order segmentation before the arrival of actual customer orders in CTO production environments. Moreover, a two-step order promising framework is introduced in order to increase customer service levels through giving certain or v tentative delivery dates immediately to customer orders before the batch, rule-based actual resource consumption processes. The proposed approach is applied to the real-life processes of an enterprise in order to analyze its applicability and evaluate the benefits that accrue. The results of the experiments prove that, the four-phased availability management approach contribute to both overall profit and customer service levels.
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Dyer, Shirley. "Adoption of business information systems in an automotive manufacturing environment: a case study." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/892.
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Dorbyl Automotive Technologies (DAT) is a manufacturing company that supplies parts and components to the local and international motor vehicle market. The automotive components’ market is very competitive and customers require more from the industry to stay competitive. Customers require full integration throughout the supply chain. DAT and its Information Systems Department have ensured that the necessary business information systems are available to assist the company in staying competitive. One problem, though, is that the users of these systems are not using and adopting the technologies available. This research examines the reasons for this by making use of a technology acceptance model called the UNIFIED THEORY OF ACCEPTANCE AND USE OF TECHNOLOGY (UTAUT), which is an integrated model based on eight different available acceptance models. The aim is to understand which factors influence the use of systems. The research also proposes a way forward by suggesting a model to assist DAT in new system implementations as well as correcting the current situation. The only way DAT will stay competitive is by ensuring that the company becomes lean. Customers demand this as more and more are moving to just-in-time delivery. This implies that the suppliers must react to changes real-time. The use of business information systems will become the main focus area to react to changes quickly and correctly. Effective and accurate systems depend on users making good use of these systems. Remaining competitive will depend on how effectively Information and Communication Technologies (ICT) are used.
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Sundén, Lina. "Designing Revenue Models for Smart, Connected and Integrated Product-Services." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-64469.
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Purpose - The purpose of this master thesis is to enhance knowledge about how revenue models for smart, connected and integrated product-services come about. Thus, the author aim to primarily contribute to the revenue model literature with insights on processual characteristics and activities. Method – The thesis uses an exploratory single case-study approach, based on qualitative data gathered mainly from semi-structured interviews. In total six manufacturing companies and five experts within relevant areas were included in the study. Data were analyzed through an abductive analysis approach, and a combination of the Gioia Methodology and Thematic coding. Findings – The study’s main findings show that the process when designing revenue models for smart, connected and integrated product-services, is characterized by an iterative phase layout and a strong customer focus. Key activities include pilot project testing, continuous evaluations and an organizational transformation, beginning with some initial analyzes to continue with a stepwise implementation and rollout of a new integrated product-service offer. Research limitations/implications – This study is limited by the single case study approach, and the aim to merely develop theory, not practically test it. The study contributes to the revenue model literature by enhancing knowledge about the processual characteristics when developing revenue models. Also, the processual framework provides structure and guidance for management at mature manufacturing companies. Originality/value – The novel contribution of this study is a processual framework and enhanced knowledge about the design process in the so far scarcely explored area of revenue models for smart, connected and integrated product-services. Keywords - Revenue models; Servitization; Digitalization; Smart, connected products; Manufacturing industry Paper type - Master thesis
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Clark, Paul (Paul Douglas) 1967. "Japan mobile services : evaluating a new-economy opportunity for a U.S. industrial." Thesis, Massachusetts Institute of Technology, 2001. http://hdl.handle.net/1721.1/84516.
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Thesis (M.B.A.)--Massachusetts Institute of Technology, Sloan School of Management; and, (S.M.)--Massachusetts Institute of Technology, Dept. of Electrical Engineering and Computer Science; in conjunction with the Leaders for Manufacturing Program at MIT, 2001.Includes bibliographical references (leaf 78).
by Paul Clark.
S.M.
M.B.A.
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Woolman, Tim. "Eco-product innovation and clean manufacturing technologies : designing support services for small and medium sized enterprises : innovation report." Thesis, University of Warwick, 2011. http://wrap.warwick.ac.uk/42210/.
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Gunnarsson, Daniel, and Jonathan Axelsson. "Servitization and its Effects on the Business Model : The Transition from Hardware Products to Software Services in Manufacturing." Thesis, Linköpings universitet, Industriell ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157357.
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Companies within the manufacturing industry is undergoing changes in their business models to adapt to changing external environments and trends – whereas one general trend is toward servitization, the transition from hardware products to software services. These software services have shown to have an increasingly impactful role for former productbased firms to ensure future reliable profits and revenues. This thesis aims to contribute to the academical field of servitization and business model literature, within the context of a non-disruptive industry with a slow technological development rate. This is done by addressing the following purpose: to understand how hardware manufacturing companies can integrate software services in their existing business model. In order to fulfill this thesis’ purpose, the research questions answered address how a hardware manufacturing company’s business model can be affected by servitization, but also how the process of business model innovation can be facilitated in the organization. This master’s thesis is anchored in a qualitative, interpretive case study – where the empirical data has been gathered from semi-structured interviews and internal case company documents. The findings from this thesis show that servitization can affect company business model in several ways. The first one is the shift towards customercentricity, both in terms of the design of the value proposition and the way of working with the customers. However, the findings show that companies in this context may experience difficulties with designing a value proposition that is desirable to the customer. Problems with demonstrating the benefits of the servitized value proposition might also arise. Furthermore, this thesis also concludes that there can be issues in translating a manufacturing company’s value proposition into concrete revenue streams and moving from traditional cost-based pricing methods to value-based pricing strategies. Also, manufacturing companies in this context might struggle to realize its value proposition if there is not a sufficient amount of dedicated resources, competences and activities dedicated to completing the transition. This thesis also concludes that in order to facilitate the process of business model innovation within the organization, there needs to be a supportive culture to the innovation, but also clear goals and strategies that fits the overall strategies of the company. These strategies also need to be appropriately communicated within the organization. Companies might experience difficulties in rooting the business model in the overall strategy, and failing to do so can affect the internal perception of the innovation in a negative manner. This thesis aims to contribute to the understanding of the concepts of the business model and innovation of the business model in the context of servitization. This study is performed as a context-specific study within a non-disruptive industry with a slow technological development, which differs the study from earlier research within this research field.
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Zayati, Ahlem. "Mise en oeuvre des architectures orientées services pour les systèmes d'information industriels." Phd thesis, INSA de Lyon, 2012. http://tel.archives-ouvertes.fr/tel-00828310.
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Pour faire face aux contraintes économiques (demande de plus en plus importante pour de la personnalisation de masse, globalisation et réduction des coûts...), le développement de stratégies de production " Juste À Temps ", ou " Lean Manufacturing " impose la réorganisation de l'entreprise sur les activités génératrices de valeur en suivant une logique de chaîne de valeur pour éviter tout gaspillage. Cette stratégie conduit de fait à un recentrage métier et une extension de la chaîne de valeur. L'entreprise est donc amenée à développer des stratégies de collaboration (Bare et Cox, 2008 ; Davis, 1987) et doit disposer d'un SI Lean (réponse au plus juste), agile pour réagir aux fluctuations et aléas, ouvert pour assurer un partenariat avec ses fournisseurs, ses clients et ses partenaires et, enfin, interopérable pour faciliter la communication entre les différents systèmes et concilier ces différentes facettes métiers. Or, le SI de l'entreprise est constitué d'une multiplicité de logiciels (l'ERP (Enterprise Resource Planning), le MES (Manufacturing Execution System), le PLM (Product Life-cycle Management), le SCM (Supply Chain Management)...). Chaque système vise à répondre à un objectif donné pour une facette métier, et est développé selon des spécifications métier propres échappant le plus souvent à toute standardisation. Ceci engendre une redondance, une hétérogénéité et une augmentation du volume d'information, d'où des risques d'incohérence, de rigidité du SI et notamment une grande difficulté de communication dans le cadre de collaboration interentreprises. Pour répondre à ces aléas, il importe de définir un SI agile et interopérable et de réorganiser les processus pour supporter la chaîne de valeur de l'entreprise. C'est dans cet objectif que nous proposons de développer un Lean ESB (Enterprise Service Bus), socle d'une Architecture Orientée Services, doté d'une couche sémantique métier. Nous avons défini quatre modules du Lean ESB : * Le module de médiation définit les échanges d'information entre les différents métiers et entre le métier et la technologie pour assurer le fonctionnement des autres modules. * Le module de chorégraphie dynamique permet de composer les services industriels pour définir les processus selon les besoins de production spécifiés par le client. * Le module de routage intelligent organise les ressources de l'atelier pour définir des processus en flux tirés. * Le module de monitoring et gouvernance permet de contrôler la performance de la production et la qualité des produits.
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Samuel, Glen. "The relationship between leadership and internal customer satisfaction within a motor manufacturing company in Gauteng." Thesis, Rhodes University, 2005. http://eprints.ru.ac.za/151/.
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Chiu, Jen-Ping. "China's embrace of Taiwan : Taiwanese manufacturing and services industries in the Yangtze River and Pearl River Deltas of China." Thesis, Swansea University, 2011. https://cronfa.swan.ac.uk/Record/cronfa42622.
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Interaction between Taiwan and China has increased remarkably in recent decades. From being complete enemies in 1949 to the momentum created by the Economic Cooperation Framework Agreement in 2010, both countries have come a long way. This thesis focuses on the extent of interaction and cooperation between businesses and Chinese local authorities in the Chinese Yangtze River Delta (YRD) and Pearl River Delta (PRD) and their impact on Taiwanese investment. The Chinese central government has expressly set out its policies of encouragement of specific preferential treatment, and the researcher seeks to answer: to what degree in fact local governments share central government objectives and implement such preferential policies in their areas (including by way of their own policies), and what are the factors governing their decisions. It also explains how the local authorities and local Taiwanese investors (taishang) have interacted. To that end, it analyses an important set of relationships: that between Chinese central and local governments; between the Taiwanese government and Taiwanese business elites; and between Taiwanese investors and Chinese local governments in the YRD and PRD. This study places trans-border interactions in the context of globalization, regionalism and economic integration. China's overriding goal of uniting Taiwan with the PRC has remained constant but the method of achieving this objective has modified, adapting to the global environment, and its vision of a growing economy through its more recent national plans. Emphasis is now on greater economic linkages with Taiwan's economy, thus creating Taiwanese dependence on China's prosperity. Beyond economic reasons it is also hoped that greater connections between Chinese and Taiwanese will strengthen their sense of shared identity, thus making for unification via a "soft landing". This thesis examines the opportunities and constraints that Taiwanese businesses in the YRD and the PRD have in practice encountered, in order to determine whether Chinese local bureaucrats are a help or hindrance in this broader political objective of preferential treatment. It compares Taiwanese businesses with other overseas investors in both secondary and tertiary sectors in the two localities. The research methodology used has included semi-structured elite interviews in China and Taiwan between 2008 and 2010 with relevant decision-makers, namely Taiwanese investors, non-Taiwanese foreign investors, Chinese and Taiwanese government officials. In order to obtain qualitative insights into Chinese local authorities' viewpoints, attitudes and strategy of their approaches to the Taiwanese businesses in China, as well as knowledge of how Taiwanese businesses develop their business activities in China, the main method of data collection in this thesis is therefore in the form of elite interviews. The research concludes that while Taiwanese investors generally do get preferential treatment from Chinese local governments as compared with other investors, there is no general rule which can give them assurance of this. From an examination of several criteria influencing local governments, it seems that much depends on personal relations (guanxi) with Chinese officials, Chinese society being still heavily influenced by traditional attitudes and relationships. Further, the application of laws is still guided by 'rule of man' instead of 'rule of law'. Company location, size and type of industry are other important factors in the application of the preferential policies. Moreover, the incentives that Taiwanese investors have previously received are gradually decreasing, mainly for two reasons. One is the evolution of Chinese central government's plans, aiming to achieve their objectives for economic development of the country, while also making for a wider distribution of wealth and giving greater support to Chinese domestic companies. The other is because of the increased role of local governments, allowing them to set their own initiatives; their response is found to have been to put their localities' interests first and act more independently and pragmatically to changes in their local circumstances. This thesis has made a contribution to the application of methodology by its in-depth analysis and diversity of people interviewed, and to existing literature by exploring the less-developed area of cross-strait political economy studies. However, the qualitative nature of this study and its reliance on a situation which is subject to constant change provide room for further examination by others with different backgrounds or may usefully be looked at again in the light of additional information, such as larger samples of interviews, a different methodology such as quantitative methods, different variables such as Chinese domestic companies, different regions of China, or developments in the countries and regions under study.
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Aydede, Cem, and Tunca Turkoglu. "How to utilize a value-based pricing strategy in service contracts : A descriptive case study of how a Swedish pricing consultancy company optimizes pricing of services for its customers." Thesis, KTH, Industriell Marknadsföring och Entreprenörskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209564.
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This paper’s aim is to analyze value-based pricing strategies in service contracts and how they help companies generate sustainable advantages. Scoop of the analysis will be service contracts in manufacturing industry. A service contract could be defined as an intangible value proposition that includes but not limited to maintaining client’s machines continuously for a negotiated amount of time. By working with a Swedish pricing consultancy firm Navetti AB, a descriptive research was conducted in an effort to answer the research question: “How to utilize a value-based pricing strategy in service contracts?”. By trying to answer this question, authors of this paper wanted to contribute to the developing framework of value-based pricing phenomena. Results of this study indicates that certain steps need to be followed by service providers in manufacturing industry in order to utilize a value-based pricing strategy. Obscure perceived value of customers need to be realized and their value drivers need to be extracted, quantified and analyzed. Findings of this study have implications both in theoretical and industrial perspective. From industrial aspect, service providers need to communicate with their customers deeply and analyze their value drivers, they also need to take cost-based and competition-based pricing strategies into consideration while utilizing a value-based pricing strategy. From the theoretical perspective this study contributes to the field of pricing and price optimization part of industrial management.
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Dogan, Yasar. "The influence of shared values in the management of project-based B2B professional relationships." Thesis, University of Bradford, 2016. http://hdl.handle.net/10454/15882.
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In this doctoral study I conceptualise shared values in order to explore a management problem from my work place environment. I observe that business-to-business (B2B) relationships between project managers and self-employed consulting engineers terminate; project managers switching to other vendors and self-employed consulting engineers losing their contract. The findings from the doctoral study show major influence of the shared values in managing project based professional relationships. Specifically, the elements of B2B professional relationships “commitment” and “trust” embedded in relationship performance show managerial implications. Furthermore, the literature review revealed a lack of qualitative knowledge in the research domain of B2B relationships. Hence, the findings from the doctoral study fill this gap and contribute to the academic knowledge by providing practise based qualitative evidence. This doctoral study was conducted in two phases. In the first phase, building on previous research articles, six elements of B2B professional relationships were refined and tested through qualitative interviews in order to explore their relevance in the B2B professional relationship between the project managers and self-employed consulting engineers. As a result from the first phase, a conceptual model of shared values was developed. In the second phase, the conceptual model of the shared values developed from the first phase was explored and validated through the experience of the project managers and self-employed consulting engineers.
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Rauschecker, Ursula Maria [Verfasser], and Alexander [Akademischer Betreuer] Verl. "Method to configure agile production networks for personalised products based on customisable manufacturing services / Ursula Maria Rauschecker ; Betreuer: Alexander Verl." Stuttgart : Universitätsbibliothek der Universität Stuttgart, 2020. http://d-nb.info/1215574118/34.
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Nord, Nilsson Lena. "Occupational Health Services Professionals; skills, needs and experiences shared in a learning network : Co-operative inquiry performed in the manufacturing sector." Licentiate thesis, KTH, Ergonomi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-234294.
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Work environment conditions can influence individuals, organisations as well as society, and economic consequences can be extensive. The employer is responsible for the work environment,but must engage Occupational Health Services (OHS) or similar if the own competenceis not sufficient. Consequently, the professional skills of OHS providers is an important topic, as the services delivered are aimed at contributing to a good work environment. However, research in this area was scant and there was a call for illumination of what professional skills are needed within OHS. There was also a need to find arenas for knowledge development and sharing within and between occupational safety and health (OS&H) professionals and researchers. One aim of this thesis was to gain a deeper knowledge and understanding about professional skills when it comes to OS&H engineers and ergonomists working within the manufacturing sector. A second aim was to gain experiences of using co-operative inquiry in a learning network for OS&H professionals in order to develop professional skills. The thesis is based on three papers, all with a qualitative research approach. The co-operative inquiry method was used to run a learning network for the research. This network consisted of ten OS&H professionals (engineers and ergonomists) employed at in-house as well as external providers of OHS for manufacturing companies, and two researchers. Everyone in the network acted as co-researchers in accordance with the intention of co-operative inquiry. The dialogues at the meetings were analysed with thematic analysis, using six socio-technical elements as themes. The results showed that the OS&H engineers and ergonomists in the network wanted to work more preventively in the future. To achieve this, they expressed needs for both theoretically based arguments and communication skills to convince clients about the benefits with this approach. Research based knowledge, practical experience and good examples were shared and reflected on with the purpose of integrating the new knowledge into daily practice. The dialogues at the meetings dealt mainly with topics at an organisation level rather than details and individual level. The dialogues focused on e.g. co-operation in teams within the OHS firms and with different stakeholders at the client companies, integration of OS&H management into existing processes, participation from early stages in design and change processes, the use of risk assessment tools and, finally, communication skills. The co-operative inquiry method was suitable, as the network functioned as an arena for reflective learning.Arbetsmiljöförhållanden kan påverka individer, organisationer såväl som samhälle och de ekonomiska konsekvenserna kan bli omfattande. Arbetsgivaren är ansvarig för arbetsmiljön men ska anlita företagshälsovård (FHV) eller motsvarande om den egna kompetensen inte är tillräcklig. Därför är yrkeskompetens förprofessionerna inom FHV ett viktigt ämne eftersom de tjänster som levereras syftar till att bidra till en bra arbetsmiljö. Det fanns dock inte mycket forskning inom detta områdeoch det fanns ett behov av att belysa vilken yrkeskompetens som behövs inomFHV. Det fanns också behov av att hitta arenor för kunskapsutveckling och kunskapsspridning inom och mellan professioner som arbetar med FHV samt forskare. Ett syfte med denna avhandling var att få en djupare kunskap och förståelse om yrkeskompetens gällande arbetsmiljöingenjörer och ergonomer som arbetar med FHV inom tillverkningssektorn. Ett annat syfte var att få erfarenheter av att använda metoden co-operative inquiry i ett lärande nätverk för FHV-professioner för att utveckla yrkeskompetens. Avhandlingen är baserad på två konferensbidrag och en artikel, alla med kvalitativ inriktning. I forskningen användes metoden co-operative inquiry för att driva ett lärande nätverk. Detta nätverk bestod av sammanlagt tio arbetsmiljöingenjörer och ergonomer anställda inom intern och extern FHV för tillverkningsföretag samt två forskare. Alla i nätverket agerade som medforskare i enlighet med metoden co-operative inquiry. Dialogerna på nätverksmötena analyserades med hjälp av tematisk analys där sex socio-tekniska element användes som teman. Resultaten visade att nätverkets arbetsmiljöingenjörer och ergonomer ville arbeta mer förebyggande i framtiden. För att uppnå detta uttryckte de behov av både teoretiskt baserade argument och kommunikationsförmåga för att övertyga kunderna om fördelarna med detta förhållningssätt. Forskningsbaserad kunskap, praktiska erfarenheter och goda exempel delades och reflekterades över med syfte att integrera den nya kunskapen i dagligt arbete. Innehållet i dialogerna på mötena gällde främst ämnenpå organisationsnivå snarare än detaljer och på individuell nivå. Dialogerna rörde t.ex. samarbete i team inom FHV-företagen och med olika intressenter hos kundföretag, integration av hantering av arbetsmiljöfrågor i befintliga processer, deltagande från tidiga stadier i design- och förändringsprocesser, användning av riskbedömningsverktyg och slutligen kommunikationsförmåga. Metoden co-operative inquiry var ändamålsenlig i det här fallet eftersom nätverket fungerade som en arena för reflektivtlärande.
QC 20180907
WIKIOSH
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Ebrahimi, Mojtaba. "Configuration et organisation dynamique du système manufacturier connecté pour un système basé sur l’approche World Class Manufacturing." Thesis, Lyon, 2020. http://www.theses.fr/2020LYSEI059.
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Dans le contexte de la quatrième révolution industrielle (I4.0), les entreprises manufacturières sont confrontées à de grands défis, en particulier, l’adaptation/transformation technologique, organisationnelle et méthodologique et la détermination de la roadmap nécessaire pour y parvenir. Sachant que l’approche Lean Manufacturing et son dérivé, le World Class Manufacturing (WCM), sont largement déployés dans les entreprises manufacturières, l’évolution de cette approche vers l’I4.0 est la clé de la réussite. Cette approche et la question de sa transformation est un des plus grands projets de l’entreprise FPT Powertrain Technologies dans laquelle cette thèse CIFRE a été réalisée. Dans le but d’identifier la transformation nécessaire de l’approche WCM et tout en s’appuyant sur les principes de l’I4.0, nous avons d’abord proposé des créations et/ou des modifications pour les phases et les étapes de développement des piliers techniques du WCM. Dans la deuxième partie de ce travail, nous nous sommes concentrés sur le développement de méthodes et outils d’aide à la décision pour une organisation dynamique des systèmes de production connectés. A cet égard, dans la dernière partie de cette thèse, nous nous sommes focalisés sur le problème de séquencement dynamique tout en tenant compte des données et des informations en temps réel. Nous avons développé un modèle mathématique permettant de déterminer le séquencement optimal de la production en considérant l’aspect dynamique du système. De plus, pour le même problème, un modèle de simulation sur l’outil FlexSim a également été développé. Via le moteur d’optimisation OptQuest intégré à FlexSim, nous avons aussi pu obtenir des solutions quasi-optimales avec un temps de calcul largement plus court que le modèle mathématique. La comparaison des résultats obtenus par ces deux approches, ainsi que les avantages, les inconvenants et l’applicabilité de chaque approche pour une entreprise manufacturière sont également discutésIn the context of the fourth industrial revolution (I4.0), manufacturing enterprises confront major challenges, in particular, technological, organizational, and methodological transformation as well as the determination of the roadmap to achieve these objectives. Knowing that the Lean Manufacturing approach and its derivative, World Class Manufacturing (WCM), are widely used in manufacturing companies, the evolution of this approach towards I4.0 could be the main key to success. The transformation of approach is one of the important projects of FPT Powertrain Technologies company, in which this CIFRE thesis was carried out. To identify the necessary transformation of the WCM approach and while building on the principles of I4.0, we first proposed creations and/or some modifications in the phases and stages of the technical pillars of WCM. In the second part, the contribution of this work is related to the development of a decision support system for a dynamic organization of production systems. In this respect, we focused on the problem of dynamic sequencing while taking into account real-time data and information about disruptive events. We proposed a mathematical optimization model to determine the optimal production sequencing by considering the dynamic aspect of the system. In parallel, a commercial simulation software, called FlexSim, is used, allowing us to develop a simulation model for the same problem. By using an optimization engine (OptQuest) integrated into FlexSim, we were also obtained a near-optimal solution with a significantly shorter calculation time. The comparison of the obtained results, as well as the advantages, disadvantages, and their applicability in a real manufacturing system, are also discussed
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Lutz, Alexandra, and Van Nguyen. "Important attributes influencing B2B customer value in the EMS market." Thesis, Karlstads universitet, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-7521.
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The thesis presents a study on important attributes which should be considered by the supplier in buying situations in the electronic manufacturing services (EMS) market. Hence, the importance level of attributes is investigated to see which attributes are more or less important when business-to-business (B2B) customers place an order. This can be interpreted as the relationship between the created value and the accompanying cost. For the success of this research work, both the qualitative and quantitative methods need to be applied. The importance of nine aspects is examined including: payment term, warranty, brand, product quality, delivery, packaging, certificates, supporting service and after-sales service. To identify which one is significant, a classification of the twenty-three attributes covering the nine aspects is conducted using Kano’s evaluation table. The findings through this research indicate that delivery, product quality and supporting service are the three most important aspects. A focus on these aspects is supposed to help the company to get value for the customers and also bring significant benefits for that company.
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Kantola, Jan. "Market Potential Analysis of Producer Services : A Study of Jönköping County." Thesis, Jönköping University, JIBS, Economics, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-877.
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The purpose of this thesis is to investigate the market potential of producer services in Jönköping County. In relation to the main purpose, the idea is to examine which factors that have a positive impact on the development of a long run qualitative producer service industry in the region.
The favourable location of Jönköping County is one of the main factors for why the county has one of the highest densities of manufacturing firms in Sweden. Moreover, the region has comparative advantages in several products, for an example; wood, rubber, machinery and electronically goods. Earlier research and comparisons with other international manufacturing clusters indicates that these areas tend to contain highly developed producer service industries. The thesis gives a case example of how the beneficial, mutual interaction between the manufacturing and producer service industries works in the car industry in Germany. However, to be able to establish a successful and close relationship between the above mentioned industries, the theoretical framework distinguishes several important factors; for instance, education and infrastructure are assumed to be the two most vital ingredienses. Nonetheless, also the firms’ production milieu and technology affects the successful development of a cluster district. Furthermore,when relating the theoretical assumptions to the descriptive statistics, with the intention to elucidate the industrial structure of Jönköping County, one can differentiate three major producer service sectors, namely; “Transport and mail”, “Consulting, marketing, law” and finally “Rentals of premises, labour and machinery”. Nevertheless, several alarming observations can be noticed concerning the wage level, education intensity, productivity and gross profit percentage within the county’s producer service industry; where all these features are below the domestic average. Nevertheless, the empirical analysis indicates that the region has a varying, but yet a positive market potential in the majority of the county’s municipalities. With correct priorities, Jönköping County has good future prospects to reach a high competitive position, but to accomplish this; the education intensity has to be improved.
Syftet med denna uppsats är att utreda om Jönköpings län besitter marknadspotential inom närindustriella tjänster. I relation till syftet är avsikten också att ta reda på vilka faktorer som kan underlätta utvecklingen av en långsiktig kvalitativ service industri i länet. Den fördelaktiga geografiska positionen är en av faktorerna till varför Jönköpings län har blivit ett av Sveriges industritätaste områden; där regionen har komparativa fördelar i trä, gummi, maskin och elektroniska produkter. Genom tidigare forskning och vid jämförelser med andra internationella tillverkningskluster hävdas det att det finns tydliga tecken på att dessa områden bör innerhålla starkt utvecklade centra för närindustriella tjänster. I uppsatsen nämns framförallt den tyska bilindustrin som ett exempel på hur nära samarbetet mellan tillverkning och service industrin kan bedrivas. För att kunna nå en nära samverkan mellan de nämnda industrierna så pekar teoridelen ut flera viktiga ståndpunkter, där bland annat utbildning och infrastruktur är av allra högsta vikt. Men även företagens produktionsmiljö och teknologi reflekterar hur ett framgångsrikt klusterområde utvecklas. När man därefter relaterar dessa utgångspunkter till den deskriptiva statistiken med syfte att klargöra Jönköpings läns industristruktur, kan man konstatera att den största industritjänsten utgörs av transport och logistik. Därefter följer marknadsföring,redovisning och juridisk rådgivning, medan den tredje och sista tjänsten är uthyrning av lokaler, maskiner och personal. Dock påträffas flera oroväckande iakttagelser gällande lönenivåer, utbildningsintensitet, produktivitet och bruttovinstandelar inom produktionstjänster i länet, då samtliga faktorer hamnar under riksgenomsnittet. Vidare indikerar de empiriska resultaten och analysen på att det finns en varierande men positiv marknadspotential i majoriteten av länets kommuner. Med rätta prioriteringar så finns det således goda framtidsutsikter för att regionen skall kunna skaffa sig en hög konkurrenskraft i framtiden. Men då krävs det framförallt en högre utbildningsgrad bland den arbetsföra befolkningen i länet.
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Branger, Jakob. "Standardization perspectives of communication infrastructure of future homes : from automated home to sustainable, healthy and manufacturing home." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-122134.
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Driven by the Internet of Things, devices and appliances will be increasingly connected to each other and the people within the home. In order for the communication to be possible a standard for communication is needed. In many cases there are too many standards, and for other cases there may instead be an absence of standard. This thesis provides a contemporary view of future developments of homes and the current standardization progress. Four domains in homes are investigated: the automated home domain, the sustainable home domain, the healthy home domain and the manufacturing home domain. Trends and technologies are identified that drive a change in homes. Services are described that may be provided in homes. The thesis discusses how services from different domains may be integrated, with a further investigation of the networked manufacturing service and its underlying communication infrastructure. Finally standards are identified and analyzed in regard to the communication infrastructure of the networked manufacturing service. The standardization development is progressing for each home domain. However, potential standard gaps are still present for many of the cross domain device communication. No standard has been identified for integration of services and integration of the business ecosystem in the manufacturing home domain. Similarly there is no standard for the software of 3D printing. New standards or further development of existing standards is needed to realize the networked manufacturing service.
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Neethling, Marcha. "Corporate social responsibility towards AIDS orphans in South Africa : trends in the motor manufacturing sector and guidelines for corporate action." Thesis, Stellenbosch : Stellenbosch University, 2005. http://hdl.handle.net/10019.1/50306.
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Thesis (MPhil)--Stellenbosch University, 2005.ENGLISH ABSTRACT: The HIV/AIDS pandemic is destroying young adults in the prime of their lives. Children not only become orphans, but also gain instant “adult” status – becoming heads of households, breadwinners and customers. Children who fill such roles must be recognised as important stakeholders with regard to business. As limited available estimations suggest that South Africa is home to 800 000 orphans, corporations must realise that it will make good business sense to invest in the country’s AIDS orphans1 today, as these children will constitute both their future clients and employees. This study examines trends in the Corporate Social Responsibility (CSR) initiatives of five major corporations in the South African motor manufacturing sector. AIDS orphans were also involved in the study through participation in three focus group discussions. The evidence reveals that corporations do not recognise AIDS orphans as important stakeholders to business, nor do they see it as their responsibility to carry the burden of care for such children. Orphans felt that corporations in this business sector do not care about their needs and well-being. They regarded companies who were involved in CSR projects in their communities as “caring” and this resulted in the children hosting positive feelings towards involved companies. They even expressed the desire to purchase their brand of motor vehicle, as opposed to competitor’s brands that were not involved (through CSR) in their community, in future.
AFRIKAANSE OPSOMMING: Die MIV/VIGS pandemie is besig om die lewens van jongmense te verwoes. Kinders word nie alleenlik wees gelaat nie, maar word ook oornag volwassenes. Hulle word die hoof van huishoudings, broodwinners en kliënte vir besighede. Kinders wat hierdie rolle vervul moet daarom as belangrike aandeelhouers in die besigheidswêreld erken word. Beperkte skattings veronderstel dat Suid-Afrika tans ongeveer 800 000 weeskinders huisves. Besighede moet, in die lig hiervan, besef dat dit goeie besigheidssin maak om in VIGSWeeskinders1 te belê, aangesien hierdie kinders hul toekomstige kliënte en werknemers is. Hierdie studie ondersoek tendense in besighede se sosiale verwantwoordelikheidsinitiatiewe (“Corporate Social Responsibility Initiatives”), binne die motorvervaardigingsbedryf van Suid- Afrika. VIGS-Weeskinders was ook nouliks by die studie betrokke, deur middel van deelname aan drie fokusgroepbesprekings. Die studie het bewys dat besighede nie VIGSWeeskinders as belangrike aandeelhouers erken nie, en dat dit ook nie as hul plig gesien word om na weeskinders om te sien nie. Weeskinders, daarenteen, was van die opinie dat besighede in dié bepaalde bedryf nie omsien na hul welstand, of probeer om in hul behoeftes te voorsien nie. Kinders het wel besighede wat betrokke is by sosiale verwantwoordelikheidsinitiatiewe in hul gemeenskappe, beskryf as “liefdevol”, en dit het daartoe gelei dat kinders positiewe houdings jeens sulke besighede gehuldig het. Kinders het selfs die behoefte uitgespreek om, eendag eerder handelsmerke se voertuie te koop wat wel sosiale verwantwoordelikheidsinitiatiewe in hul gemeenskappe bedryf, as dié wat niks doen om hul lot te verlig nie.
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Novaes, Irlane Regina Moraes. "Atendimento ao cliente na FACT : um estudo de caso." [s.n.], 2005. http://repositorio.unicamp.br/jspui/handle/REPOSIP/264713.
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Orientador: Waldemir Silva de LimaDissertação (mestrado profissional) - Universidade Estadual de Campinas, Faculdade de Engenharia Mecanica
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Resumo: Este trabalho visa despertar nas Fundações a necessidade na qualidade do atendimento ao cliente interno e externo, o qual poderá ser adaptado a qualquer Organização, como fator diferencial para competitividade. A técnica de estudo de caso, foi aplicada em uma fundação de natureza privada, sem fins lucrativos, com o objetivo de descobrir os parâmetros de qualidade, o índice de satisfação do cliente de forma geral. O resultado só foi possível utilizando o método indutivo, utilizando as técnicas de coleta de dados. No decorrer do trabalho foi identificado além do previsível, variáveis que permitiram ao alcance do objetivo do estudo deste. Os resultados demonstram que as organizações devam priorizar a qualidade em seus produtos e/ou processos de forma constante, descobrindo e redescobrindo o valor a qual o seu cliente lhe atribui, uma vez que o mercado é dinâmico e a concorrência cada vez mais acirrada
Abstract: This work seeks to wake up in the Foundations the need in the quality of the service to the internal and external customer, which the can be adapted any Organization, as differential factor for competitiveness. The technique of case study, it was applied in a foundation of private nature, without lucrative ends, with the objective of discovering the quality parameters, the index of satisfaction of the customer in a general way. The result was only possible using the inductive method, using the data collection techniques. In elapsing of the work it was identified besides the previsible, variables that you/they allowed to the reach of the objective of the study of this. The results demonstrate that the organizations should prioritize the quality in their products and/or processes in a constant way, discovering and rediscovering the value which his/her customer attributed him/her, once the market is dynamic and the competition more and more intransigent
Mestrado
Planejamento e Gestão Estrategica da Manufatura
Mestre em Engenharia Mecânica
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Almeida, Leandro Faria. "Análise dos serviços e sua relação com o processo de desenvolvimento de produtos em uma empresa de manufatura." Universidade de São Paulo, 2009. http://www.teses.usp.br/teses/disponiveis/3/3136/tde-07042010-110708/.
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A importância dos serviços para as empresas de manufatura tem aumentado nas últimas décadas em função das alterações no ambiente em que estão inseridas. Dentre os aspectos relacionados com a oferta de serviços por empresas de manufatura, pode ser citado que os serviços são influenciados pelas definições realizadas durante o processo de desenvolvimento de produtos (PDP). No entanto, a literatura ainda é escassa no sentido de compreender essa relação. Dessa forma, o objetivo do presente trabalho é analisar as características dos serviços relacionados com os produtos e a sua relação com o PDP por meio de um estudo de caso em uma empresa do setor aeroespacial. Os dados foram coletados por meio de uma análise documental e entrevistas semi-estruturadas, em que foi feita a descrição das etapas do PDP, o levantamento e classificação do portfolio de serviços, a análise detalhada dos serviços selecionados e a análise da relação entre estes serviços e o PDP. Os resultados da análise confirmaram que os serviços são impactados pelas decisões de todas as etapas do PDP e para todos os serviços analisados e ainda apresenta quando e como essas relações acontecem. Os resultados obtidos foram comparados com a literatura existente. As relações identificadas influenciam diversos aspectos dos serviços analisados, como: o processo, o escopo, a infraestrutura, os custos e pessoas.The importance of services to manufacturing companies has grown over the last decades due to several changes in the business environment. Among the aspects related with the offer of services by manufacturing companies is the fact that services are influenced by the decisions taken during the new product development process (NPD). Although, the literature is scarce when it comes to comprehend how this relationship happens. In this way, the objective of this study is to analyze the characteristics of product-related services and the relationship between the NPD process activities and these services through a case study in a manufacturing company of the aerospace industry. The data was collected with the use of a documentary analysis and semi-structured interviews, where the phases of the NPD were described, the service portfolio was identified and classified, the selected services were analyzed and the relationship between the NPD and these services. The results confirmed that all the services that were analyzed are influenced by the decisions of all NPD phases and maps it out. The results were then compared with the existing literature. The identified relationship influence several aspects of the services that were analyzed, such as: the process, the scope, the infrastructure, the costs and people.
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Griffiths, Gareth H. "An investigation into the process, context and organisational factors that lead to IS driven sustained competitive advantages in financial services, retailing and manufacturing." Thesis, Loughborough University, 1999. https://dspace.lboro.ac.uk/2134/7185.
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The study undertook an examination of the process, context and organisational factors that lead to an IS-driven sustainable competitive advantage. The research contributes theory-based conceptual synthesis and empirical evidence to an area that has transformed radically over the last fifteen years. The methodology adopted a pluralistic approach drawing upon both positivism and interpretist evidence. Care was taken to ensure that the primary research undertaken in Financial Services, Retailing and Manufacturing was subject to a variety of validating procedures and controls. The study identifled a role for the IS derived sustainability model and found that technology alone did not sustain a performance edge but that it needs to be combined with complementary resources to create an isolating mechanism. The work demonstrated that trade secrets, communication links to external organisations, innovative developments and accessing unique resources were the source of sustained competitive advantages. The findings also provided evidence that open culture and communications, workgroup consensus, top management support and possessing a highly flexible organisation were also important attributes of non ephemeral IS based advantages. A practical framework was proposed which allows an organisation to assess the potential of deriving IS based sustainable competitive advantage from analysing its resources and capabilities and discusses ways in which those resources and capabilities can be augmented.
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Li, Zhongtian. "Corporate social responsibility reporting on labour-practice-related issues in China : evidence from five multinational firms operating in the electronics manufacturing services sector." Thesis, Queensland University of Technology, 2016. https://eprints.qut.edu.au/102376/4/Zhongtian_Li_Thesis.pdf.
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This thesis is a study analyzing employee-related disclosures made by five multinational firms that operate in the electronics manufacturing services industry. It found that the employee-related disclosures respond to the need of legitimacy yet are problematic in quality. In doing so, this thesis provides practical implications – employee-related disclosures pertaining to the electronics manufacturing services industry can be improved to better address labor rights issues in this industry.
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León-Guizado, Sheyene, Anthony Castro-Hucharo, Pedro Chavez-Soriano, and Carlos Raymundo. "Production Model Under Lean Manufacturing and Change Awareness Approaches to Reduce Order Delays at Small and Medium-Sized Enterprises from the Clothing Sector in Peru." Universidad Peruana de Ciencias Aplicadas (UPC), 2021. http://hdl.handle.net/10757/653782.
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El texto completo de este trabajo no está disponible en el Repositorio Académico UPC por restricciones de la casa editorial donde ha sido publicado.This study proposes a production model that increases the manufacturing capacity in a small and medium-sized enterprise (SME) of garments with an aim to reduce the nonfulfillment of order deliveries. An assessment has been done and waiting times between production processes have been identified, along with defective products and inefficient work methods. This study proposes the design of a lean manufacturing model under the change management approach, whose methodology comprises five phases. In phase 0, awareness and training sessions are conducted (change management). Then, phase 1 reorganizes the work area (plant layout re-distribution and 5S) and phase 2 seeks better workload balances (line balance and Heijunka implementation). Later, phase 3 standardizes work methods (standardization). Finally, the proposed model will be validated to determine whether the selected operating tools are supported by the awareness that contributes to increasing production. © 2021, Springer Nature Switzerland AG.
Revisión por pares
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Booi, Arthur Mzwandile. "An empirical investigation of the extension of servqual to measure internal service quality in a motor vehicle manufacturing setting." Thesis, Rhodes University, 2004. http://hdl.handle.net/10962/d1006139.
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This research explores the role, which the construct, service quality plays in an internal marketing setting. This is achieved by evaluating the perceptions and expectations of the production department with regards to the service quality provided by the maintenance department of a South African motor vehicle manufacturer. This was done using the INTSERVQUAL instrument, which was found to be a reliable instrument for measuring internal service quality within this context. A positivist approach has been adopted in conducting this research. There are two main hypotheses for this study: the first hypothesis is concerned with the relationship between the overall internal service quality and the five dimensions of service quality namely: tangibles, empathy, reliability, responsiveness and reliability. The second hypothesis focuses on the relationship between the front line staff segments of the production department and the five dimensions of internal service quality. The results of this research suggest that the perceptions and expectations of internal service customer segments plays a major role in achieving internal service quality. In addition, the importance of the INTSERVQUAL instrument in measuring internal service quality within the motor vehicle manufacturing environment is confirmed.
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Petrovski, David, and Joao Pedro Pestana. "How an Integrated Offer of Products and Services Enhances Added Value : A case study of Liko AB and Index AB." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-33505.
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The growth of the service sector, after the Second World War, represented one of the changes brought by the Third Industrial Revolution. Nowadays, the service sector makes up the bulk of today’s economies around the world. However, too much emphasize on the development of the service sector, can be harmful for the economies in the long run. Therefore, the manufacturing sector should not be neglected, but developed along with the service sector. During the past decades, the manufacturing and the service sectors “worked” alongside through the servitization. The product and service integrations that manufacturers are offering, not only create additional value for the products, but also allow the manufacturers to expand their market share, gain higher revenues, attract new customers, etc. The development of the new technologies have enhanced and stimulated the product and service integration, which creates additional value. The additional created value is not beneficial only for the companies, but also for the customers, since it increases the customers’ satisfaction. Moreover, due to the creation of hi-tech products, the manufacturers include expertise and training as part of the integrated offers, which is a benefit plus for the customers.
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Alahmad, Yaser Y. "Understanding the Relationship between Idealized Influence, Intellectual Stimulation, Inspirational Motivation, Individualized Consideration and Product Innovation among Manufacturing and Services Firms: The Role of Open System." University of Toledo / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=toledo1460983654.
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Melo, Jose Isidro Garcia. "Arquitetura com orientação a serviços para sistemas produtivos teleoperados e dispersos." Universidade de São Paulo, 2011. http://www.teses.usp.br/teses/disponiveis/3/3152/tde-19072011-105101/.
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Este documento é resultado de uma pesquisa que envolve a proposta de uma arquitetura com orientação a serviços de um sistema que integra e coordena um conjunto de sistemas produtivos teleoperados e geograficamente dispersos, no qual se adota uma abordagem de modelagem baseada em uma ferramenta formal, como é a rede de Petri, a fim de estruturar um procedimento não só para a construção dos modelos como também para a análise funcional das partes que compõem o sistema e que, posteriormente, são implementadas em uma arquitetura de controle distribuído. O texto apresenta a motivação e justificativa da pesquisa envolvendo o histórico do desenvolvimento dos sistemas produtivos (SPs); uma revisão da literatura onde, entre outros aspectos, mostram-se abordagens de outros pesquisadores para assegurar uma flexibilidade estrutural dos SPs; a proposta de uma arquitetura baseada numa formulação com orientação a serviços; a proposta de um procedimento de modelagem; e um exemplo de implementação dessas propostas. O desenvolvimento deste trabalho contribui para a área de SPs permitindo-lhes assegurar uma flexibilidade estrutural que facilita a reconfiguração do sistema frente a mudanças do ambiente produtivo. Neste sentido, considerando a heterogeneidade dos SPs, este trabalho propõe uma abordagem modular, com orientação a serviços, onde são conciliadas duas importantes características: o alto grau de autonomia dos módulos e a ampla interoperabilidade dos mesmos. Adicionalmente, a proposta desenvolvida assegura uma especificação precisa da troca de mensagens entre os módulos do SP.This document is derived from a research that involves the proposal of a service-oriented architecture for a system that integrates and coordinates a set of teleoperated production systems. This system is physically located in a dispersed way and adopts a modeling approach based on a formal tool known as Petri net. This approach structures a procedure to model construction to develop functional analysis of the parts integrating the system and that subsequently are implemented in distributed control architecture. The text presents the motivations for the research regarding the history of development of productive systems (PSs), a review of the literature where, among other aspects, it is shown the approaches of other researchers to ensure the structural flexibility of the PSs; the proposal for an architecture based on a formulation of a service-oriented approach, a proposal for modeling procedure, and an implementation example of these proposals. The development of this work contributes to the area of PSs enabling them to ensure a structural flexibility that facilitates the reconfiguration of the system against changes in the productive environment. In this sense, considering the heterogeneity of PSs, this work proposes a modular approach with service-oriented principles, where two important features are conciliated: high degree of autonomy and global interoperability of the modules. Additionally, the developed proposal ensures a precise specification of the messages exchange among the modules of the PSs.
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Edlund, Amanda, and Evelynne Geiger. "Challenges with Successful Marketing : A study to identify challenges and opportunities with introducing services of value-added-sales to customers within the prevailing steel manufacturing industry." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279588.
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Marketing is an essential part of the overall organization when it comes to introducing a company’s new offerings to the market. Therefore, customers need to be informed and aware of the company’s entire portfolio to be able to make correct decisions that benefit them. From a company’s perspective, an extended portfolio provides opportunities to explore new markets and improve the scope of its operations. The growing demand of additional services enables development of a more service-oriented business with value-added-sales for the industry. Consequently, the importance of finding an appropriate marketing strategy that promotes communication and long-term relationships with customers is relevant. Value-added-sales may be introduced to a greater extent, in order to maintain competitiveness among others. The purpose of this study is to contribute to an increased understanding of how marketing affects steelmaking companies to provide and inform customers with value-added-sales. Opportunities and challenges have been identified from employees’ point of view concerning the process of introducing value-added-sales, to later mitigate them with support factors to promote favorable marketing. To fulfill the research purpose, a case company was used, which is an official global steel company that traditionally provides product-based services based in Sweden, however, now focusing on extending their portfolio with value-added-sales, e.g. with supplementary services. The thesis has a qualitative approach by including internal interviews with the case company’s employees, as well as employees from an additional company that has a strong connection to the case company. Furthermore, a literature study was conducted to analyze existing theories in the research field to obtain suitable results. The results have emphasized the importance of education and training as well as decent relationship with the customers. The main findings contributed to factors concerning challenges with providing value-added-sales, which aimed to be mitigated: Cost-focused customers, Time-consuming, Internal knowledge, Outperform the customers, Internal support, and Sales focus. Accordingly, appropriate support factors were proposed to promote marketing of selling value-added-services.Marknadsföringen utgör en viktig del i den övergripande organisationen när det gäller att introducera ett företagets nya erbjudanden på marknaden. Därför måste kunderna informeras och vara medvetna om företagets hela portfölj för att kunna fatta korrekta beslut som gynnar dem. Ur ett företags perspektiv, ger en utökad portfölj möjligheter att utforska nya marknader och förbättra företagets omfattning. Den växande efterfrågan på ytterligare tjänster möjliggör utveckling av en mer serviceinriktad verksamhet med mervärdesförsäljning för branschen. Således är det av vikt att hitta en lämplig marknadsföringsstrategi som främjar kommunikation och långsiktiga relationer med företagets kunder. Mervärdesförsäljning kan införas i större utsträckning för att upprätthålla konkurrenskraften på marknaden. Syftet med denna studie är att bidra till en ökad förståelse för hur marknadsföring påverkar stålindustriföretag för att förse och informera företagets kunder med mervärdesförsäljning. Utmaningar och möjligheter har identifierats ur medarbetarnas perspektiv när det gäller att införa mervärdesförsäljning, för att senare mildra dem med stödfaktorer för att främja en gynnsam marknadsföring. För att uppfylla forskningsändamålet användes ett fallföretag, som är ett officiellt globalt stålföretag i Sverige, men som nu fokuserar på att utöka sin portfölj mervärdesförsäljning, t.ex. med kompletterande tjänster. Avhandlingen har ett kvalitativt tillvägagångssätt genom att inkludera interna intervjuer med fallföretagets anställda, samt anställda från ett ytterligare företag som har en stark koppling till fallföretaget. Vidare genomfördes en litteraturstudie för att analysera befintliga teorier inom forskningsområdet för att erhålla lämpliga resultat. Resultaten har betonat vikten av utbildning och anständigt förhållande till kunderna. De viktigaste fynden bidrog till faktorer som rör utmaningar med att tillhandahålla mervärdesförsäljning, som syftade till att mildras: Kostnadsfokuserade kunder, Tidskrävande, Intern kunskap, Överträffa kunderna, Internt stöd, och Försäljningsfokus. Följaktligen föreslogs lämpliga stödfaktorer för att främja marknadsföring av försäljning av mervärdestjänster.
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Souit, Samira. "Orquestração de sistemas produtivos dispersos." Universidade de São Paulo, 2013. http://www.teses.usp.br/teses/disponiveis/3/3152/tde-26062014-110055/.
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De acordo com as tendências de demanda por produtos cada vez mais personalizados com menor time-to-market possível, evidencia-se a necessidade da composição de sistemas produtivos (SPs) com uma estrutura reconfigurável para manter a competitividade frente aos crescentes desafios de um mercado globalizado. Esta capacidade de reconfiguração envolve não só as estruturas internas dos SPs, mas também a participação destes na execução de forma integrada e coordenada em um processo produtivo mais complexo. Dessa maneira, esta dissertação introduz uma arquitetura de supervisão e controle que integra e coordena um conjunto de SPs fisicamente dispersos, cujas funcionalidades estão disponibilizadas como serviços para a execução dos processos produtivos e que, para a supervisão e controle desses SPs dispersos adota-se a técnica de orquestração junto com o conceito de SOA (Service-Oriented Architecture) de modo que em caso de indisponibilidade de algum SP, ocorra a seleção de outro SP de acordo com um critério de prioridade que melhor atende aos requisitos para a manufatura dos produtos. Desta forma tem-se uma solução para a inclusão dinâmica de SPs no sistema. Como o SP disperso pode ser caracterizado como um sistema a eventos discretos, as funcionalidades das partes que compõem a arquitetura proposta é desenvolvida segundo uma metodologia de projeto baseada em modelos em rede de Petri cujas propriedades são exploradas para a avaliação desta arquitetura. O texto apresenta ainda um exemplo ilustrativo das principais funcionalidades da arquitetura proposta implementada para um SP disperso.According to trends in demand for customized products with less time-tomarket possible, it is noticeable the need for a composition of productive systems (PSs) with a reconfigurable structure to maintain competitiveness against the increasing challenges of globalized market. This ability to reconfigure involves not only the internal structure of the PS, but also their participation implementing an integrated and coordinated environment in a more complex productive process. Thus, this work presents a supervisory control architecture that integrates and coordinates a set of physically dispersed PSs, whose functionalities are made available as services for the execution of productive processes and, for the supervision and control of dispersed PSs it is adopted the \"orchestration\" technique, through the approach of SOA (Service-oriented architecture), that allows, in case of unavailability of any PS, the selection of another PS according to priority criteria that best meet the requirements for the manufacture of products. This is a solution for dynamic inclusion of PSs into the system. Since the dispersed PS can be characterized as a discrete event system, the functionalities of the parts that compose the proposed architecture is developed according to a design methodology based on Petri Net models, whose properties are explored to evaluate the architecture. Also is presented an illustrative example of the main functionalities of the proposed architecture implemented for dispersed SPs.
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PERSSON, ALEXANDER. "Internet of Things and connected home living : -A case study on how manufacturing firms in thekitchen and furniture industry is implementing and developing IoT products and services." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-232442.
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Jaworska, Persson Alexander. "Internet of Things and connected home living : - A case study on how manufacturing firms in the kitchen and furniture industry is implementing and developing IoT products and services." Thesis, KTH, Industriell ekonomi och organisation (Inst.), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209844.
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This thesis provides insight to the dynamics that come with the emergence of IoT in the furniture and kitchen manufacturing industry. The study is empirically grounded in an explorative case study that involves interviews with six manufacturing companies in the different industry sectors. The purpose has been to shed light on how incumbent companies adapt and implement IoT and the study highlight product features, aspects and challenges that companies are investigating and dealing with as they set out to work with IoT and connected products. The results indicate that companies are viewing IoT as an enabler that better can respond to customer needs and provide users with new experiences. By implementing the concept of IoT companies are currently evaluating how internal knowledge and skillsets correspond to the new technical requirements that the emerging digital setting outlines and by directing internal research they are learning more about IoT and connected products as they proceed. One current major problem is that there are no open protocols that can connect all products regardless of supplier. Nevertheless, implementation of IoT does not solely involve technical aspects and companies are also faced with the dilemma on how to design and develop corresponding commercial processes. To this point early product implementations have arrived on the consumer markets and the future vision is to achieve full integration that imbeds connectivity and interaction among all products in the home.
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Kupsch, Florian. "Framework zur dezentralen Integration systemübergreifender Geschäftsprozesse /." Lohmar [u.a.] : Eul, 2006. http://deposit.d-nb.de/cgi-bin/dokserv?id=2858943&prov=M&dok_var=1&dok_ext=htm.
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Liang, Fan, and 梁颿. "Manufacturing of Cloud Services for Order Inquiry." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/c3heg7.
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碩士義守大學
工業管理學系
102
In the small and medium enterprises likely to have limited manpower and resources, the more difficult to establish and improve the management, if the use of existing integrated management system to help the operation, will facilitate the growth of enterprises. However, large-scale integrated management systems such as Enterprise Resource Planning (ERP), often requires high cost to purchase and subsequent maintenance needs resource requirements and software functionality have too much idle waste generated. Smaller cheap simple standalone software, there are compatibility issues, but also a kind of function or lack of need for additional software to make up. At this time evolved forming cloud services brings new mode of operation, how to assist the development of SMEs through cloud services, will be a very interesting topic. The study will use a combination of cloud service order management applications to help improve the viability of SMEs to implement cloud services, and case studies to illustrate the cloud service model. Finalize orders streamlining perfect cloud architecture, use of resources to achieve autonomy and diversity of cloud services, as well as links and mobile devices function.
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Chia, Chia-Ping, and 賈加平. "The Mechanisms for Balancing Manufacturing Oriented AIoT Services." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/a2m325.
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碩士國立臺灣科技大學
資訊管理系
107
Taiwan is known as Manufacturing around the world. According to evidence of WTO, Taiwan’s manufacturing competence exceed average standard. However, along with change of environment recently, the government starts to facilitate the “servitization”. But the process of innovation is very complicated, because the innovation is a burden for the company. It means that company has to invest more resources on the new business. If general manager doesn’t take organizational issues and resource allocation into consideration, just focus on technical revolution, the company will have a big loss in the future. So how to balance the hardship when company wants to innovate is really important. Thus, the research is case study of a specific company which is belong to high technology industry, and apply Ambidexterity theory which is constructed as theoretical base and Dynamic Capability theory to analyze how does company balance hardship in the innovative process which from manufacturing oriented to software field of AIoT services. The finding instructs that this company properly balance the hardship on the four aspect in Ambidexterity theory. The Company use network appropriation and recover internal resource to achieve balance of resource allocation. And build related system to diminish the confliction between different departments in the company, making its strategy can be put into the practice. However, on the field of the strategical implementation, this company not only resiliently develop new service, but also can improve efficiency of assembly line through bricolage and modularity. Also, this company using organizational learning and ability appropriation to achieve the balance of ability between software and hardware, making its implementation can be compatible with strategical direction. if companies want to innovate successfully, it has to balance the dilemma between the original business and new service. In the end of the research, I also summing up the findings, and construct balance mechanism of AIoT Services. Finally, I hope the mechanism can solve the problems which companies will confronted in the process of business transformation or innovation.
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Mahadevan, Renuka. "Singapore's growth sectors : the manufacturing and services sectors." Phd thesis, 1998. http://hdl.handle.net/1885/144241.
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Abramovitch, Ginna. "Manufacturing marginalization: Parenting services from the perspective of parents with mental illness." Thesis, 2015. http://hdl.handle.net/1828/6976.
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This exploratory study begins to fill in a large gap in the understanding of how parents with MI access parenting services and how they perceive this process. Constructivist grounded theory by K. Charmaz (2006) was the guiding methodology. The findings point to the strong influence of the service context on the process and outcome of parental engagement with services. Parents identified a fragmented, restrictive and reactive context of parenting services that failed to support them and their families. They described a stigmatizing and disempowering service response. The parents’ process of service engagement paralleled a process of marginalization they experienced in society. Government and community services were distinguished by degrees of restriction and approaches to practice. Community services were most commonly viewed as supporting parents and working as allies. The findings underscore the importance of engaging parents with MI as partners in research and development of service policy and practice.Graduate
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Hunag, Mei-Yi, and 黃美飴. "The Study of Customer Satisfaction in After-Sales Service of Electronics Manufacturing Services Industry." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/85661884475784457134.
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碩士國立雲林科技大學
全球運籌管理研究所碩士班
97
The development of the information industry, causing the new consumer electronics products are introduced more constantly. Consumers are getting higher and higher demands for after service, quality, reliability, safety on electronics products. After-sales service is no longer considered only an additional condition, but as an important part of the products. It is also one of the important factors which make consumers consider whether to buy the electronic product. Therefore, electronics manufacturing services need to enhance their ability to integrate and strengthen the capacity in the design, manufacturing technology, logistics integration skill services in order to reinforce industrial competitiveness for brand customers. This study focused on the after-sales service of customer satisfaction from electronics manufacturing services for the brand customer. This study applies PZB service quality measure dimensions and the SERVQUAL scale, the attitude of attributes and customer satisfaction measure dimensions to survey the after-sales service satisfaction from consumer electronics business group via questionnaire. The findings of the study are（1）The service quality and service attitude dimensions have positive relationship with customer satisfaction.（2）The service attitude dimensions are significantly correlated with service quality.（3）The "Commitment of turn around time" needs to re-view and strengthen entire process to enhance customer satisfaction, loyalty and re-purchase willingness.（4）Customers think highly degree of service quality, service attitude and customer satisfaction no matter their geographic location and time difference. Service attitude and service quality is the basic variables of customer satisfaction and have significantly direct impact. The study could be a reference for related companies to do investment, management and improvement in after-sales services field.