Books on the topic 'Malcolm Baldrige National Quality Award (MBNQA)'

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1

Brown, Mark Graham. Baldrige award winning quality: How to interpret the Malcolm Baldrige Award criteria. White Plains, N.Y: Quality Resources, 1991.

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2

Heaphy, Maureen S. The Malcolm Baldrige National Quality Award: A yardstickfor quality growth. Reading, Mass: Addison-Wesley, 1995.

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3

1943-, Gruska Gregory S., ed. The Malcolm Baldrige National Quality Award: A yardstick for quality growth. Reading, Mass: Addison-Wesley, 1995.

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4

Brown, Mark Graham. The pocket guide to the Baldrige Award criteria. Portland, Or: Productivity, Inc., 2004.

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5

Total quality service: A simplified approach to using the Baldrige Award criteria. Milwaukee, Wis: ASQC Quality Press, 1995.

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6

The road to the Baldrige Award: Quest for total quality. Boston: Butterworth-Heinemann, 1992.

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7

Hart, Christopher W. L. The Baldrige: What it is, how it's won, how to use it to improve quality in your company. New York: McGraw-Hill, 1992.

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8

Niall, Brennan, and Conference Board, eds. Lessons taught by Baldrige winners. New York, NY: The Conference Board, 1994.

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9

Brown, Mark Graham. The Pocket guide to the Baldrige Award Criteria. Boca Raton: Productivity Press/CRC, 2008.

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10

Powell, Anna S. People practices in Baldrige companies. New York, NY: Conference Board, 1994.

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11

Baldrige in plain English: Understanding performance excellence. Milwaukee, WI: ASQ Quality Press, 2015.

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12

The Baldrige quality system: The do-it-yourself way to transform your business. New York: J. Wiley & Sons, 1992.

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13

Steeples, Marion Mills. The corporate guide to the Malcolm Baldrige National Quality Award: Proven strategies for building quality into your organization. Milwaukee, Wis: ASQC Quality Press, 1992.

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14

Steeples, Marion Mills. The corporate guide to the Malcolm Baldrige National Quality Award: Proven strategies for building quality into your organization. 2nd ed. Milwaukee, Wis: ASQC Quality Press, 1993.

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15

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology, Environment, and Aviation. The Malcolm Baldrige National Quality Award: Hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, second session, February 9, 1994. Washington: U.S. G.P.O., 1994.

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16

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. The Malcolm Baldrige National Quality Award: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, second session, February 5, 1992. Washington: U.S. G.P.O., 1992.

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17

Brown, Mark Graham. The pocket guide to the Baldrige Award criteria. Boca Raton, FL: CRC Press, 2009.

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18

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology, Environment, and Aviation. The Malcolm Baldrige Quality Award: Has it made a difference? : hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, first session, February 18, 1993. Washington: U.S. G.P.O., 1993.

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19

J, Bentley Charlotte, ed. Performance one: An interpretive guide to the Malcolm Baldridge National Quality Award Criteria for Performance Excellence, Year 2000 Version. Las Vegas, NV: WorldSource One, Inc., 2000.

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20

Seymour, Daniel. The AQC Baldrige report: Lessons learned by nine colleges and universities undertaking self-study with the Malcolm Baldrige National Quality Award criteria. Washington, D.C. (1 Dupont Circle, Ste. 360, Washington 20036-1110): American Association for Higher Education, 1995.

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21

Technology, United States Congress House Committee on Science Subcommittee on. The Malcolm Baldridge National Quality Awards Program: An oversight review from its inception : hearing before the Subcommittee on Technology of the Committee on Science, U.S. House of Representatives, One Hundred Fourth Congress, first session, October 18, 1995. Washington: U.S. G.P.O., 1995.

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22

1956-, Cokeley Pedersen Sandra, ed. Malcolm and me: How to use the Baldrige process to improve your school. Lanham, Md: ScarecrowEducation, 2004.

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23

Hunt, V. Daniel. Quality in America: Howto implement a competitive quality program. Homewood, Ill: Business One Irwin, 1992.

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24

Quality in America: How to implement a competitive quality program. Chicago: Irwin Professional Pub., 1992.

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25

Quality in America: How to implement a competitive quality program. Homewood, Ill: Business One Irwin, 1992.

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26

Castañeda-Méndez, Kicab. The Baldrige assessor's workbook: How to perform the examiner's role for internal and external assessments. New York, N.Y: Quality Resources, 1997.

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27

Santiago, Rolando Melchiades. Reducing supplier oversight: An analysis of supplier quality assurance practices used by Defense Contractors and Malcolm Baldrige National Quality Award Winners. Monterey, Calif: Naval Postgraduate School, 1991.

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28

The quality journey: How winning the Baldrige sparked the remaking of IBM. New York: Dutton, 1993.

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29

Troy, Kathryn. Employee buy-in to total quality. New York, NY: Conference Board, 1991.

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30

G, Thor Carl, ed. The TQM trilogy: Using ISO 9000, the Deming Prize, and the Baldrige Award to establish a system for total quality management. New York: American Management Association, 1994.

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31

Managing quality in America's most admired companies. San Francisco: Berrett-Koehler Publishers, 1993.

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32

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1991.

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33

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality improvement in America: Hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, first session, April 23, 1991. Washington: U.S. G.P.O., 1990.

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34

Hodgetts, Richard M. Blueprints for continuous improvement: Lessons from the Baldrige winners. New York: AMA Membership Publications Division, American Management Association, 1993.

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35

Troy, Kathryn. Employee buy-in to total quality: A corporate progress report. New York, NY: Conference Board, 1991.

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36

Malcolm Baldrige Awards for nonprofit organizations: Report together with an additional view (to accompany H.R. 3389) (including cost estimate of the Congressional Budget Office). [Washington, D.C: U.S. G.P.O., 2004.

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37

United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology and Competitiveness. Quality in education: Report. Washington: U.S. G.P.O., 1992.

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38

Leonard, Denis G. The executive guide to understanding and implementing the Baldrige criteria: Improve revenue and create organizational excellence. Milwaukee, Wis: ASQ Quality Press, 2007.

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39

Gupta, Parveen P. Total quality improvement process and the internal auditing function. Altamonte Springs, Fla: The Institute of Internal Auditors Research Foundation, 1995.

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40

Fisher, Donald C. Measuring up to the Baldrige: A quick & easy self-assessment guide for organizations of all sizes. New York: AMACOM, 1994.

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41

George, Stephen. Total quality management: Strategies and techniques proven at today's most successful companies. 2nd ed. New York: John Wiley, 1998.

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42

1936-, Weimerskirch Arnold, ed. Total quality management: Strategies and techniques proven at today's most successful companies. New York: Wiley, 1994.

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43

Taib, Che Azlan, Hartini Ahmad, and Nor Hasni Osman. Pengurusan kualiti dan perpustakaan : Ke arah transformasi pengajian tinggi negara. UUM Press, 2015. http://dx.doi.org/10.32890/9789670876054.

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Abstract:
Sejak sekian lama diperdebatkan berkenaan kualiti perkhidmatan.Namun sukar ditemui buku-buku berkenaan pengurusan kualiti yang membincangkan model dan peranan perpustakaan akademik dalam menyokong institusi pendidikan.Oleh itu buku ini ditulis hasil penelitian dan kajian penulis yang agak lama berkenaan pengurusan perpustakaan akademik.Buku ini dimasukkan beberapa model pengurusan kualiti yang berguna kepada sesebuah perpustakaan, khususnya kepada perpustakaan akademik. Seperti model Pengurusan Kualiti ISO 9001, Malcolm Baldridge National Quality Award (MBNQA) dan The European Quality Award (EFQA). Dari segi aplikasi, buku ini amat baik dijadikan sumber rujukan kepada pegawai perpustakaan kerana ianya turut menghuraikan bagaimana pengurusan kualiti dalam senario perpustakaan sebagai sumber maklumat. Buku ini turut mengenengahkan falsafah-falsafah kualiti. Malahan bagi melengkapkan falsafah-falsafah kualiti tersebut, buku ini juga menghuraikan berkenaan anugerah-anugerah kualiti, termasuklah anugerah perpustakaan cemerlang. Buku ini juga boleh digunakan bagi memastikan perpustakaan akademik berjaya menyokong dalam pencapaian transformasi pengajian tinggi negara. Bagi merealisasikan kualiti perkhidmatan yang baik dapat ditawarkan oleh sesebuah perpustakaan, buku ini boleh dijadikan rujukan.Buku ini disusun dengan mudah supaya pembaca dapat memahami keseluruhan topik yang dibincangkan dengan senang.
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44

Brown, Mark Graham. Baldrige Award Winning Quality. 8th ed. Quality Resources, 1998.

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45

National Institute of Standards and Technology (U.S.), ed. The Malcolm Baldrige National Quality Award: 1994 award criteria. Gaithersburg, MD: United States Dept. of Commerce, Technology Administration, National Institute of Standards and Technology, 1993.

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46

Brown, Mark Graham. Baldrige Award Winning Quality: How to Interpret the Malcolm Baldrige Award Criteria. 5th ed. Quality Resources, 1995.

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47

Brown, Mark G. Baldrige Award Winning Quality (Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance). Quality Resources., 1991.

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48

Malcolm Baldrige National Quality Award Self Assessment Workbook. Goal Q P C Inc, 1993.

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49

Profiles of Malcolm Baldrige Award winners. Boston: Allyn and Bacon, 1992.

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50

Baldrige Award Winning Quality: How to Interpret the Baldrige Criteria for Performance Excellence (Baldrige Award Winning Quality). Productivity Press, 2007.

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