Dissertations / Theses: 'Liquor services'

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Dorsey, Rebecca VanHoove. "Underage drinking a case study on the recidivism rate of underage drinking offenders in Berks County, Pennsylvania 1997-2002 /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A. )--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2939. Typescript. Abstract precedes thesis as 1 preliminary leaf (iii ). Includes bibliographic references (leaves 76-78 ).

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Dias, Ricardo. "A study of how a customer relationship management programme can assist SAB Miller improve customer service to off-trade retailers in the Nelson Mandela Metropole." Thesis, Port Elizabeth Technikon, 2004. http://hdl.handle.net/10948/183.

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A customer relationship management programme is a management tool that enables organisations to identify, satisfy and retain customers profitably by leveraging information technology. In addition to this the programme also links all the functional business units of the organisation together to operate as a single cohesive unit. This paper investigates whether or not SAB Miller should utilise a customer relationship management programme to provide off-trade retailers with world-class customer service. An important reason for this investigation is that the local beer market has experienced declining growth over the past few years. Furthermore SAB Miller which has had a monopoly in the South African beer market now faces increased competition in the premium segment of the beer market, which is experiencing growth and has good margins. In order to determine whether or not SAB Miller should institute a customer relationship management programme, a theoretical and empirical investigation was undertaken. The theoretical investigation provided a background to what components make up a customer relationship management programme and how these components are used to develop a customer relationship management strategic framework. Due to customer relationship management programmes not operating in isolation, the various key functions that support a customer relationship management programme were also introduced. Both the advantages and disadvantages of using such a programme were also introduced. The information technology aspects of the customer relationship management programme were also investigated. In terms of the empirical study it was determined that SAB Miller is not currently using a customer relationship management programme. The company, however, does make use of a tailored service package to segment their customers, to determine call frequencies by representatives, the financial needs of customers and what level of service to provide to customers. However, after conducting personal interviews with a sample of off-trade retailers in the Nelson Mandela Metropolitan Municipality, it was determined that SAB Miller and Namibian Breweries Ltd (Brandhouse) provided very similar levels of service in terms of key functions supported by a customer relationship management programme. Therefore, by introducing a customer relationship management programme, SAB Miller could enhance their service levels and profitability to off-trade retailers in the Nelson Mandela Metropolitan Municipality.

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Jaeger, Sharon A. "From control to customer service, government control of liquor in Ontario, 1927-1972." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp03/NQ51202.pdf.

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Ahmad, Forhad. "Fitness for service assessment of liquid storage tanks/." Internet access available to MUN users only. Search for this title in:, 2009.

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Kern, Thomas Peter. "Ferritin im Liquor unter besonderer Berücksichtigung der Subarachnoidalblutung und der Meningeosis neoplastica /." Hamburg : Akademos-Wiss.-Verl, 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=013209160&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Berg, Mascha Petronella van den. "Nasal drug delivery : a direct approach to the cerebrospinal fluid ? /." [S.l. : s.n], 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014944343&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Soomro, Saeeda. "C-C coupling reactions catalyzed by supported palladium in liquid phase /." München : Verl. Dr. Hut, 2009. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=017719461&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Bhayaraju, Umesh Chandra. "Liquid sheet breakup and characterisation of plane prefilming and nonprefilming atomisers /." Köln : DLR, Bibliotheks- und Informationswesen, 2008. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016472495&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Rocha, Gaso María Isabel. "Analysis, implementation and validation of a Love mode surface acoustic wave device for its application as sensor of biological processes in liquid media." Doctoral thesis, Editorial Universitat Politècnica de València, 2013. http://hdl.handle.net/10251/32492.

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En las últimas dos décadas, han surgido diferentes tecnologías acústicas para aplicaciones biosensoras como alternativas a tecnologías de detección bien establecidas ¿acústicas o ópticas¿ como son la Microbalanza de Cuarzo (QCM, por sus siglas en inglés) y la Resonancia de Plasmón de Superficie (SPR, de sus siglas en inglés). En la primera parte de este documento se revisan dichas tecnologías alternativas para aplicaciones en medio líquido. Como resultado de esta revisión, se determina que los dispositivos de onda acústica superficial Love (LW, de sus siglas en inglés) son los más prometedores y viables para conseguir el principal objetivo de esta Tesis, que es establecer una comparativa en las mismas condiciones entre inmnosensores desarrollados con la tecnología seleccionada en esta tesis y los inmunosensores desarrollados con QCMs de Alta Frecuencia Fundamental (HFF-QCM, por sus siglas en inglés). Después de esta revisión se presenta el estado del arte de los dispositivos LW en su aplicación como biosensores, así como una discusión de las tendencias y retos actuales de este tipo de sensores. Posteriormente se reúne la información más actualizada sobre aspectos de diseño, principios de operación y modelado de estos sensores. Algunos aspectos de diseño son estudiados y probados para establecer el diseño final de los dispositivos LW. Previamente a su fabricación, también se realizan simulaciones para modelar el comportamiento del dispositivo elegido previamente a su fabricación. Posteriormente, se describe la fabricación del dispositivo así como la celda de flujo diseñada para trabajar con el dispositivo en medios líquidos. Adicionalmente, un sistema electrónico de caracterización, previamente validado para sensores QCM, se adapta para sensores LW. Como resultados, se valida el sistema electrónico para caracterizar los sensores LW fabricados y montados en la celda de flujo y, finalmente, se desarrolla un inmunosensor para la detección del pesticida carbaril que se compara con otras tecnologías inmunosensoras.
In the last two decades, different acoustic technologies for biosensors applications have emerged as promising alternatives to other better established detection technologies ¿ acoustic or optic ones- such as traditional Quartz Crystal Microbalance (QCM) and Surface Plasmon Resonance (SPR). The alternative acoustic technologies for in liquid measurements are reviewed in this manuscript. Surface Acoustic Wave (SAW) Love Mode or Love Wave (LW) sensors are determined to be the most promising and viable option to work with for achieving the main aim of this Thesis. Such aim is the development of a LW immunosensor for its comparison with the same application based on High Fundamental Frequency-QCM (HFF-QCM) sensors and under the same conditions. Consequently, the state-of-the-art of LW devices for biosensing is provided and a discussion about the current trends and future challenges of these sensors is presented. In order to start working with suitable LW devices, upto- date information regarding the design aspects, operation principles and modeling of such devices is gathered. Some design aspects are explored and tested to establish the design of the final LW device. Different simulations for modeling the chosen device behavior are carried out before its fabrication. Later, the device fabrication is described. Next, to start working with the fabricated device in liquid media, a flow cell is designed and implemented. In addition, an electronic characterization system, previously validated for QCM sensors, is adapted and tested for the fabricated LW device. As results, the adapted electronic characterization system is validated for LW devices mounted in the fabricated flow cell and, finally, a LW-based immunosensor for the determination of carbaryl pesticide was developed and compared with other immunosensor technologies.
Rocha Gaso, MI. (2013). Analysis, implementation and validation of a Love mode surface acoustic wave device for its application as sensor of biological processes in liquid media [Tesis doctoral]. Editorial Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/32492
Alfresco

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Córdova, Carhuaricra Geraldine, and Pérez David Joel Yataco. "Impacto tributario de las mermas de GLP en las estaciones de servicio del Cercado de Lima, en el período 2017." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/626348.

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El presente trabajo realizado se centra en la investigación del impacto tributario que se puede generar por las mermas de GLP en las estaciones de servicio del Cercado de Lima en el periodo 2017. Las mermas son la reducción del volumen o la cantidad, el GLP por ser de naturaleza gaseosa tiende a evaporarse, por lo que la compañía para efectos de sustentar estas pérdidas debe elaborar un informe técnico elaborado por un tercero independiente con el fin de obtener un beneficio para efecto de disminuir la base tributaria para el cálculo de la renta. En el flujo de comercialización del GLP en las estaciones de servicio, el gas es transportado desde el tanque estacionario hasta la máquina surtidora del combustible, en esta línea de secuencia se puede perder gas que pasaría a ser merma por la actividad del negocio. En el desarrollo de este trabajo conoceremos un caso en específico de una compañía que no pudo sustentar las mermas generadas en su ejercicio, ya que la Administración Tributaria consideró inadecuado la solicitud de deducir las mermas por no resultar normal en el negocio. Es aquí donde se genera una controversia acerca del presumible vacío que queda en la norma. Al captar este tema de nuestro interés pasaremos a desarrollar la investigación sobre la actualidad de las estaciones de servicio y qué procedimientos aplican estas compañías respecto al tratamiento sobre las mermas de GLP.
The present work is focused on the investigation of the tax impact that can be generated by the petroleum liquid gas losses in the service stations of the Cercado de Lima in the period 2017. The losses are the reduction of the volume or quantity, the petroleum liquid gas being A gaseous nature tends to evaporate, so that the company for the purpose of sustaining these losses must prepare a technical report prepared by an independent third party in order to obtain a benefit in order to reduce the tax base for the calculation of income. In the petroleum liquid gas marketing flow at the service stations, the gas is transported from the stationary tank to the fuel dispensing machine, in this sequence line gas can be lost that would become depleted by the business activity. In the development of this work we will know a specific case of a company that could not sustain the losses generated in its exercise, since the Tax Administration considered inappropriate the request to deduct the losses for not being normal in the business. It is here that a controversy is generated about the presumable void that remains in the norm. By capturing this topic of our interest, we will develop research on the topicality of service stations and what procedures these companies apply regarding the treatment of the petroleum liquid gas waste.
Tesis

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Berlich, Robert. "Alterung und Rissbildung unter Medieneinfluss bei Polycarbonat = Aging and crack initiation under the influence of liquid medium at polycarbonat /." Aachen : Mainz, 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014188220&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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Gallo, Flores Luis Felipe. "Implementación de un sistema Poka-yoke para el control de mermas en el transporte de combustibles líquidos y rediseño de un método de descarga basado en la metodología SMED para incrementar la eficiencia de flota en una red de estaciones de servicio." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/654483.

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Uno de los principales retos de las empresas de hoy en día para optimizar su competitividad en el mercado es el incorporar la filosofía Lean en sus procesos productivos y logísticos para minimizar los sobrecostos en los que se incurren por la generación de desperdicios tales como mermas, inventario inmovilizado, tiempos improductivos, reprocesos, entre otros. El presente caso de estudio busca demostrar cómo la aplicación de tres herramientas de Lean Manufacturing (Poka-yoke, SMED y Mejora de Métodos) en los procesos de transporte y descarga de hidrocarburos líquidos en una red de estaciones de servicio permite reducir las pérdidas de producto en ruta e incrementar la eficiencia global de la flota vehicular. El caso de estudio se ha realizado en una empresa peruana comercializadora de hidrocarburos para la cual se ha diseñado un sistema Poka-yoke para la medición de las pérdidas de producto en el transporte de combustible y un método SMED para la reducción del tiempo de descarga de combustible en las estaciones de servicio. Como resultado se obtuvo que el sistema Poka-yoke logró medir de manera confiable y precisa las pérdidas de producto en ruta, con lo que se pudieron disuadir las sustracciones ilegales de combustible y reducir la merma global en el transporte en un 86%; asimismo, el nuevo método SMED externalizó la mayoría de actividades de preparación del proceso de descarga y redujo el tiempo promedio del mismo en un 58%, lo que a su vez incrementó la eficiencia de la flota vehicular en un 42%.
One of the main challenges for nowadays companies to optimize their market competitiveness is to incorporate the Lean philosophy in their productive and logistic processes to minimize the cost overruns incurred as a result of the generation of wastes such as product losses, immobilized inventory, unproductive times, reprocesses, among others. This case study aims to demonstrate how the application of three Lean Manufacturing tools (Poka-yoke, SMED and Methods Improvement) in the processes of transportation and unloading of liquid hydrocarbons in a service stations network allows reducing product losses in transit and increasing the overall efficiency of the vehicle fleet. The case study has been carried out in a peruvian hydrocarbon trading company for which a Poka-yoke system has been designed to measure product losses in fuel transportation and a SMED method to reduce the unloading time of fuel at service stations. As a result, the Poka-yoke system was able to accurately measure product losses in transit, which detered illegal fuel thefts and reduced the overall transportation losses by 86%. Likewise, the new SMED method externalized most of the unloading process setup activities and reduced the average time of the unloading process by 58%, which in turn increased the efficiency of the vehicle fleet by 42%.
Trabajo de Suficiencia Profesional

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Rossoni, Eloá. "Formação multiprofissional em serviço na atenção básica à saúde : processos educativos em tempos líquidos." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2010. http://hdl.handle.net/10183/27073.

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A residência multiprofissional em serviço na atenção básica à saúde, tema desta tese, faz parte de uma rede de formação na área da educação e saúde no Brasil. A formação dentro de serviços de saúde tem como objetivo preparar profissionais para atuação no Sistema Único de Saúde. O foco da pesquisa volta-se para os processos educativos vivenciados por residentes e preceptores/as no Programa de Residência Integrada em Saúde: Atenção Básica em Saúde Coletiva, desenvolvido predominantemente em unidades básicas de saúde pertencentes, até 2009, ao Centro de Saúde-Escola Murialdo e vinculado à Escola de Saúde Pública. O programa busca formar profissionais para o planejamento, a gestão e a clínica da atenção básica em equipe multiprofissional, orientados para a integralidade da atenção. Esta tese analisa como trabalhadores/as e residentes vivenciam os processos educativos em serviço, que relações de poder-saber constituem e atravessam essa formação e alguns dos desafios que são colocados às instituições formadoras. Trata-se de uma investigação qualitativa cujo percurso metodológico tem aporte nos estudos culturais em aproximação com a etnografia pós-moderna, pois estes concebem a cultura como campo de produção de significados, no qual os diferentes grupos sociais, situados em posições diferenciadas de poder, lutam pela imposição de seus significados à sociedade. O trabalho de campo foi desenvolvido no período de março de 2007 a abril de 2008 e o material empírico inclui documentos pedagógicos e administrativos institucionais, legislação pertinente à regulamentação dos programas de residência, relatórios de residentes, observação direta das equipes nos ambientes de trabalho e entrevistas com os/as trabalhadores/as que atuam nas unidades básicas de saúde. Para refletir sobre as limitações e as possibilidades desta formação, utilizei, especialmente, os escritos de Bauman acerca das características culturais da “modernidade líquida”. As unidades de análise estruturadas, a partir destes pressupostos, abordam: o enfrentamento cotidiano das incertezas por trabalhadores/as e residentes; os saberes e as práticas constitutivos da formação em situação de trabalho na atenção básica; os desafios da formação em serviço em tempos líquidos; as relações de saber-poder nas dinâmicas de ensino/serviço/gestão, sobretudo as implicações dos conflitos das corporações profissionais e da municipalização da assistência nos processos educativos da residência. Estas relações produzem potencialidades e vulnerabilidades no programa de residência, no contexto estudado, marcado pela provisoriedade e pela incerteza. A partir destas análises foi possível apreender que, em tempos líquidos, a criatividade e a solidariedade são ferramentas importantes dos e nos processos educativos que preparam para a vida (profissional).
Multidisciplinary residency in primary health care, subject of this thesis, is part of a network of training in education and health in Brazil. Training in health care aims to prepare professionals for action in the National Health System. The research focus turns to the educational process experienced by residents and preceptors in Integrated Health Residency Program: Primary Care in Public Health, developed predominantly in basic health units belonging, in 2009, to the Murialdo Health School-Centre, and linked to the School of Public Health. The program seeks to train professionals for the planning, management and clinical practice of primary care in multiprofessional teamwork oriented by integral care. This thesis examines how workers and residents experience educational processes in service, which relations of power-knowledge are/go through such training and some of the challenges that are posed to the educational institution. This is a qualitative research whose methodological course has input into cultural studies in approach to post-modern ethnography. These studies conceive culture as a field of meaning production, in which different social groups located in different positions of power are fighting for impose their meanings on society. Fieldwork was conducted from March 2007 to April 2008 and empirical data included educational and administrative documents institutions, relevant legislation to the regulation of residency programs, reports of residents, direct observation of teams in the workplace and interviews with workers in training places. To discuss the limitations and possibilities of this training, I used especially the writings of Bauman about the cultural features of “liquid modernity”. The units of analysis structured to address these assumptions are: the daily confrontation of uncertainties by workers and residents, the knowledge and practices constituting the training on the work in primary care, the challenges of in-service training days net; the relations of knowledge-power in the teaching/service/management, especially the implications of conflicts of professional corporations and the decentralization of assistance in the educational processes of the residence. These relations yield potentials and vulnerabilities in residency programs in the studied context marked by provisional and uncertain. From this analysis it was possible to apprehend that in times of liquid modernity, creativity and solidarity are important tools of/on educational processes that prepare for (professional) life.

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Pouech, Charlene. "Développement de méthodologies analytiques pour l'étude de la migration depuis des contenants en matière plastique prévus pour des applications pharmaceutiques vers des solutions aqueuses et des fluides biologiques." Thesis, Lyon 1, 2014. http://www.theses.fr/2014LYO10118.

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Dabechuran, Anandrai. "The challenges facing South African Breweries (SAB) when the new Liquor Act is implemented." Thesis, 2004. http://hdl.handle.net/10413/2271.

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South African Breweries-Beer Division referred to as SAB, is a subsidiary of SABMiller plc. SAB manufacture, market and distribute alcoholic beverages and alcoholic fruit beverages (AFB's) throughout Southern Africa. Their strategy is to drive volume and productivity in major markets, optimise and expand market positions, seek value-adding opportunities to enhance their position as a global brewer and grow their brands in the international premium segment (http://www.SABMiller.com/pdfs/SABMiller%20Factsheet%20Update%20Feb%202004.pdf). However, the current Liquor Act (Liquor Act No. 27 of 1989) is being revised and is under going many changes. It makes provisions for shebeens, retail chain stores, petrol stations and supermarkets to become licensed to trade in alcoholic products. The imminent changes are meant to promote the development of a responsible and sustainable liquor industry in a manner that facilitates the entry of new participants (http://www.saccct.org.za/liguorpres.html). "One of the key issues for discussion as the provinces' drafted legislation for the retail licenses was how to encourage the normalisation of illegal retailers, or shebeens. An estimated 200 000 shebeens are currently outside the regulatory net," said Deputy director-general Astrid Ludin (http://business.iafrica.com/news/260060.htm). Given the above, it is estimated that the customer database of SAB will increase substantially. This study concentrates solely on shebeens as "the entry of new participants". Will SAB be adequately prepared to meet and satisfy their customer demands and operational obligations? Will they be adequately resourced or do they start planning now? Do they have anything to worry about? This study investigates SAB's readiness to service a substantially increased customer base.
Thesis (MBA)-University of KwaZulu-Natal, 2004.

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Moodley, Logidesan. "Customer perceptions of service quality at a Durban based spirit merchant." Thesis, 2009. http://hdl.handle.net/10321/541.

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Submitted in fulfillment of the requirements for the Masters in Business Administration--Durban University of Technology, 2009.
The South Africa alcohol industry is one of the most challenging and competitive sectors of the FMCG. With the strong presence of international brands, the local spirits environment is seemingly becoming tough and uncertain, due to products and prices reaching parity. Organisations within this monopolized industry are faced with intense competition and are seeking ways to differentiate themselves from the competition. One of the differentiating factors being considered by the organisation under study is improving its service delivery. The aim of this study is to evaluate customer expectations and perceptions of service quality at Edward Snell & Co Ltd. within the greater Durban area. This report has reviewed current literature and opinions about customer service, and has also reviewed factors such as customer service, service characteristics and its measurement. The report also covers data analysis, data collection, and questionnaire design in the research methodology chapter. The analysis of the results reveals important gap findings amongst the tangibles, reliability, responsiveness, assurance and empathy dimensions of service quality. Finally, in order to improve the levels of customer service at Edward Snell & Co Ltd., recommendations such as regular service quality measurements, education of the organisation’s workforce and other general recommendations are included in the study.

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Chen, Chin-Chuan, and 陳金川. "Tobacco & Liquor Distribution Service Quality and Satisfaction:Take Chiayi Office of Taiwan Tobacco & Liquor Corporation as an Example." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/9c9j9x.

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碩士
國立虎尾科技大學
工業管理系工業工程與管理碩士班
104
Abstract Due to the liberalization of Taiwan’s tobacco and liquor market, competitions in this market have become more and more intense. In order to face the increasing competitions in the domestic environment, Taiwan Tobacco & Liquor Corporation has to make efforts in improving its distribution efficiency and service quality. Therefore, this study takes Chiayi office of Taiwan Tobacco & Liquor Corporation as an example, using questionnaire approach to investigate its distribution service quality and customer’s satisfaction. In addition, Important-Performance Analysis is applied to identify the key service items for future improvement. The measurement of distribution service quality and satisfaction is divided into five dimensions: ”Delivery quality”, “Professionism”, “Responsiveness”, “Accessibility”, and “Etiquette”. The results of this study are as follows: 1. Customers’ expectation of service quality is between “important” and “very important” except “Etiquette” dimension; 2. Customers’ actual feeling of service quality is between “satisfied” and “very satisfied” in ”Delivery quality” and “Accessibility” dimension; 3. The result of Important-Performance Analysis indicates that most service items are felled in Quadrant I (keep up the good work) and Quadrant III (low priority).

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Tessema, Tibebe Zeleke. "Impact of service quality on customer satisfaction at the public owned National Alcohol and Liquor Factory." Thesis, 2012. http://hdl.handle.net/10500/6139.

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The purpose of the study is to analyze whether perceived customer service directly related to customer satisfaction regarding the National Alcohol & Liquor Factory (NALF) customers in Addis Ababa. The findings of the study indicated that five service quality dimensions were positively related to overall service quality and are indeed drivers of service quality which in turn has an impact on customer satisfaction. The study findings also indicated that all the standardized coefficients relating the service quality dimensions to overall service quality and to customer satisfaction have the expected positive sign and are statistically significant.

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Ho, Shu-Chung, and 何淑鐘. "A Study of Service Quality and Satisfaction for Taiwan Tobacco and Liquor Corporation." Thesis, 2014. http://ndltd.ncl.edu.tw/handle/j3e6dm.

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碩士
僑光科技大學
企業管理研究所
102
This research main purpose in view of purchases merchandise the customer to the tobacco liquor company Taichung area of jurisdiction is the object, the application questionnaire survey by Parauraman, the service quality ideal pattern which Zeithaml &; Berry(1988) proposed carries on the real diagnosis, and the importance and the expressivity analytic method which James(1977) proposed using Martilla and (Importance-Performance Analysis, IPA) reorganizes the induction core project, moreover also uses methods and so on regression analysis, different analysis discusses the different customer to 5th the big construction surface and the customer degree of satisfaction service quality whether has the difference, begins because of the theory construction, obtains effective questionnaire the random sampling way, discovered by way of the research analysis result, the majority of customers thought face takes with business office actual contact business andAchievements request.Regarding staff's service attitude, order form processing have the remarkable achievements, moreover whole of service efficiency the transportation service, assisted to exchange the goods application and so on still to wait for the enhancement. The research conclusion discovered that, the customer takes the degree and satisfaction regarding the service has the difference slightly, but serves the quality to be able to affect the customer degree of satisfaction, therefore this research conclusion may have the strategy and the development reference as the entrepreneur, so as to enhancement service efficiency.

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LIU, YU-SHING, and 劉宇祥. "A Study on Using Importance-Performance Analysis to Explore the Service Quality In the Liquor Business." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/b463p7.

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碩士
亞洲大學
休閒與遊憩管理學系
107
As the liquor market competition is becoming more and more fierce, the companies realized that service quality is a key factor of market competition. Therefore, how to improve the operating performance of liquor companies is an important issue and needs to be seriously addressed. This paper used a questionnaire survey to investigate the relationship between the consumers’ expectations and perceptions of the service quality in the liquor business. After applying importance-performance analysis (IPA), four key priorities for improving service quality are “Preventing out of stocks and backorders”, “Providing multiple payment methods (i.e., credit card, cash, and gift certificates)”, “Having sufficient knowledge to solve the problem immediately”, and “Providing customized services”. The results of this paper could give insights and recommendations to the liquor business.

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Chen, Ching-sung, and 陳清松. "ENDORSER CREDIBILITY, BRAND IMAGE, SERVICE QUALITY CUSTOMER SATISFACTION AND CUSTOMER LOVAITY--TAIWAN TOBACCO AND LIQUOR OUTLETS." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/80728232685702543587.

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碩士
南華大學
企業管理系管理科學碩博士班
101
With product innovation, so when purchasing products can not be used as a clear reference of the subject, therefore, often affected by external guidelines or the influence of external stimuli buying behavior. Therefore, this study choices to consumers and the Taiwan Tobacco and Liquor outlets internal staff as a research object, the Taiwan region is divided into northern, central and southern areas, distributed 260 questionnaires were incomplete and invalid questionnaires deduction, 221 valid questionnaires were . And propose spokesperson credibility, brand image, service quality, customer satisfaction, customer loyalty and other five dimensions variable, construct integrated causal model. 　　　Results: The first investigated and analyzed using SPSS17.0 software, then AMOS-18.0 software confirmatory factor analysis and hypothesis testing, and using LISREL further validate the overall model fit, model validation results show an overall standard of fit certification standards, which means that this research available to support the theory of norms, in terms of the assumptions between variables spokesperson credibility on customer loyalty, brand direct effect on customer loyalty were not established, the indirect effect is part of spokesperson credibility brand image, service quality, customer satisfaction, customer loyalty also have a significant positive impact, while service quality and customer satisfaction in the sample also have an indirect effect of the impact.

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Lee, Li-Hung, and 李麗紅. "The Case Study of the Distribution Service Business with Commerce 4.0 in Taiwan Tobacco & Liquor Corporation." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/q69b3p.

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碩士
國立臺灣科技大學
管理研究所
104
By taking advantage of the accelerated development of internet, the advanced Information and Communications Technology has influenced a human’s life tremendously today. In response to the latest rapid, prompt, gigantic, and various demand of consumption, Industry 4.0 has generated which is coordinated with Cloud Computing, Internet of Things, Mobile devices and Big Data to fulfill enormous demands. In the trend of consumer-driven era, the business model and rules of market entry has to be reformed. Facing every fierce competitor in the world, every country’s government has already exploited intelligence technology as the national critical policy to enhance its international competitiveness. Taiwan Tobacco and Liquor Corporation is a 100% state-owned company of manufacturing and channel operation on cigarettes and liquors with more than 115 years since was established in 1901. As the leading company in domestic market, it has always borne the heavy responsibility of national treasury in Taiwan. However, with the rise of public awareness on health, the industry of tobacco and liquor has become the most controversial one, and such awareness has made the operation situation tougher. Whether Taiwan Tobacco and Liquor Corporation is able to sustain his leading position in Taiwan is doubted especially under the stronger challenges from the rest of world, the shorter life cycle of a product, and the rapid change of demand from customers. How to innovate the competitive strategy in this rapidly changing environment will enhance the core values and be the key to sustainability. This study aim to discuss the implementation of Commerce 4.0 under the Industry 4.0, including the change of distribution service model and extract important key factors from the revolution of Commerce 4.0. Moreover, from this case study, overview of distribution service operation on Taiwan Tobacco & Liquor Corporation, through Porter’s five forces and SWOT analysis, to find strengths and opportunities out, and how to stop weaknesses as well as defend threats of this company can be concluded. Through the study, we also hope can propose valuable suggestions to the company which is related to the change of service flows, the buildup of consumer patterns and marketing dynamic data for setting up a development platform as well as a service-oriented organization culture effectively to strengthen overall operating performance.

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Pan, Chen-Tsung, and 潘振聰. "The Key Factors of Service Work Effort and Job Satisfaction：An Empirical Investigation of Taiwan Tobacco and Liquor Corporation." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/j7679n.

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碩士
東吳大學
企業管理學系
101
Service industries play a very important role in Taiwan. In addition to the private firms, there are also state-owned enterprises to serve the publics. Taiwan Tobacco ＆ Liquor Corporation（TTL） has long been dominated by the government and worked with fiscal-policy-related governmental mission . This study, based upon White & Paul (1998) and Donavan, Brown, & Mowen (2004) research frameworks, combined organizational with individual factors to explore their impacts on service work effort and employee job satisfaction. A sample of 319 first-line employees is analyzed and the proposed model is tested under SEM (Structural Equation Model) performed by LISREL. The results showed that： 1.Organizational factors--service climate and supportive management, have positive effects on service work effort. 2. Individual factor, such as customer orientation, affects positively on job satisfaction. 3. The overall assessment indicates that customer orientation plays the most important role, next is the service climate ,and thens upportive management. We argue that, the service providers should improve the staff characteristics of customer orientation. And improving supportive management practices will create a service climate which will further enhance the company’s service work effort and employee job satisfaction.

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24

Chen, Gwo-Shyong, and 陳國雄. "An Empirical Study of Service Quality, Customer Satisfaction and Loyalty, Using as H Liquor Firm as an Example." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/mcn6vr.

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碩士
國立臺北大學
企業管理學系碩士在職專班
106
The Taiwan foreign liquor market has been reaching an invisible ceiling in recent years. In 2017, there existed many fake liquor incidences, especially Johny Walker. Other famous brands such as McAllen and Sugden are also affected. However, crisis might turn into a better opportunity. Many foreign liquor specialists have benn endeavoring in on-line service and third party verification. Large scale specialists eventends to raise wholesaler and customers’ mind share by creating membership clubs, FB and LINE groups so as to enhance brand adhesion and loyalty, resulting in significant increase in customer satisfaction and purchase intention. Using an H-firm as an example, this study tends to investigate service quality to customer satisfaction, loyalty and recommentaion intention. The results show that (1) Service quality has positive impacts on customer satisfaction, specifically, visibility, reliability, responsiveness, and assurance have positive impacts on customer satisfaction. (2) Service quality has positive impacts on customer loyalty, specifically, visibility and empathy have positive impacts on customer loyalty. (3) Lastly, customer satisfactionhas positive impacts on customerloyalty.

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25

Ebrahimi-Nassimi, Roja Zumkeller Matthias. "Isolierung von Markerpeptiden im Liquor cerebrospinalis von Patienten mit Glioblastoma multiforme /." 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014638608&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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26

Lai, Wen-Cheng, and 賴汶政. "The Study of Taiwan Tabacco and Liquor Coroporation (TTLC) toward customer service satisfaction – Example of its operation office in Taichung." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/8jxk4r.

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碩士
僑光科技大學
企業管理研究所
106
Web Globalization, Open Communication Market, and Technology Breakthrough are key motivated factors to facilitate the blooming phenomenon of internet usage. In order to adapt to the market dynamics and consumer behaviours movements, Taiwan Tabacco and Liquor Corporation (TTLC) takes new strategy and develop its e-shop. As a result, customers do not have to go out for shopping personally. They can reply upon information on the internet and have alternative options of online shopping and television shopping. These options fulfill people’s demands for convenience and efficiency. From the trend of E-Commerce, online shopping has become very popular and competitive. Traditional industry shall make transformation quickly to save its sales performance by considering online shopping as a new opportunity.

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27

Röther, Monika. "Wert von Cholinesterasen im Liquor cerebrospinalis zur Beurteilung funktionsdiagnostischer Aspekte bei Hirninfarkt- und Neuroborreliosepatienten /." 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014197235&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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28

Kaufmann, Matthias. "D-Lactat- und L-Lactat-Bestimmung in Liquor- und Blutproben in zwei vollmechanisierten Analysersystemen /." 2004. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014591956&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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29

De, Boni Silvia. "Degradation of aspartyl peptides : studies on the isomerization and enantiomerization of aspartic acid in model peptides by capillary electrophoresis and high performance liquid chromatography /." 2005. http://www.gbv.de/du/services/toc/bs/479304866.

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Chang, Po-Wen, and 張博文. "Exploring the Impact of Relationship Marketing and Service Quality on Business Customer Loyalty – Based on the case of Chiayi Winery of Taiwan Tobacco and Liquor Corporation." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/88h9yv.

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碩士
國立雲林科技大學
資訊管理系
104
With the rapid development of information technology and fierce competitive environment result in a major shift in marketing activities. Traditional massive advertising methods are not enough to win a lot of customer loyalty, how to effectively promote relationship marketing and service quality to establish a sustainable and mutually beneficial relationships with customers gain important. This study conducted extensive expert reviews with marketing specialists of Chiayi wineries Taiwan Tobacco and Liquor Corporation with the assistance of a multiple criteria decision analysis tool, DEMATEL -Based ANP (DANP) to investigate in-depth the relationships among relationship marketing, service quality, and customer behavioral intention, focusing on their casualty and relative weights. Major conclusions can be summarized as follows: (1) service quality affect relationship marketing and customer behavioral intention in turn, (2) tangibility and responsiveness are two driving factors of service quality, (3) trust is antecedent to commitment, and (4) customers responses should be handled properly to establish and maintain customer loyalty These findings help enhance marketing performance and customer loyalty effectively.

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Huang, Chun-Mei, and 黃春美. "The Study Among Relationship Marketing, Service Quality and Relationship Quality on Customer’s Behavior Intentions-An Empirical Study of Taiwan Tobacco and Liquer Company." Thesis, 2011. http://ndltd.ncl.edu.tw/handle/32590163873425252484.

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碩士
國立東華大學
管理學院高階經營管理碩士在職專班
99
Many traditional tobacco and liquor retailers are type of “grocery stories”. Under the destructive price competition in chain stores and the convenient services provided by the 5 major convenient stores, the corporations should provide effective resources to assist the traditional grocery stores with development potential in transformation. As per corporations’ list, this study aim to discuss the customers which have good relationship marketing and service quality. The purpose is to enhance the customer relationship and create customer lifelong value to further improve customer loyalty and maintain continuous cooperative relationship. Further, the correlations among the corporations’ relationship marketing, services quality and relationship quality and customers’ behavioral intentional were discussed to hopefully take advantage of relationship marketing between corporations and traditional grocery stores and the overall successful service model to replicate the China market as well as develop the management of chain stores in China through customer satisfaction. Facing the multi-value chain in market change, the corporation must extend the value added service. However, this study did not cover an in-depth discussion about the logistic management and further integration of study will be conducted. Currently, the logistic center not only simply functions as freight transportation and warehouse. It is very necessary to provide more integrative value added services in order to improve management competencies and competitiveness. Only the integrative value added system of logistic-marketing can cope with the strategies of channel distribution while the omnibearing customer relationship is the key to face the difficult market challenge. The corporations’ evaluation on other corporations can rarely be seen in the studies of service quality perception. Therefore, the topics related to the definition and evaluation of the corporations’ service quality concept toward traditional retail channel and the impact of the corporate customers’ loyalty and continuous behavioral intention of the tobacco and liquor industry should be deeply studied. Through random sampling method, this study targeted on customers of traditional retailers to conduct a survey-questionnaire. A total of 430 valid questionnaires were collected. The SPSS 17.0 and Amos 17.0 were used to analyze data and verify and test the research hypothesis. The findings of the research are as followings. The results can be taken as references for corporate management. 1. The relationship marketing is significantly and positively correlated to relationship quality. The service quality is significantly and positively correlated to relationship quality. The relationship quality is significantly and positively correlated to behavioral intention. 2. Both direct and mediate (intermediate effect through relationship quality) positive effect of the service quality on behavioral intention is greater than both direct and mediate positive effect of the relationship marketing on behavioral intention. 3. The relationship marketing and service quality can only have higher impact on customers’ behavioral intention if the relationship quality is taken as intermediate factor. 4. The “service quality” has the highest effect on behavioral intention including customer loyalty and continuous cooperative relationship. The “relationship marketing” has the second highest effect and the “relationship quality” has the lowest effect.

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32

Kork, Felix. "Kernresonanzspektroskopische Untersuchungen von Liquores cerebrospinales dementer Patienten unter besonderer Berücksichtigung des Morbus Alzheimer : Etablierung eines diagnostischen Markers /." 2005. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=014627628&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.

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33

Prins, George Anthony. "Maintaining the chain of evidence : a South African case study of blood samples in the case of driving liquour." Diss., 2009. http://hdl.handle.net/10500/3590.

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The research attempts to evaluate the maintaining of the chain of evidence as a process of effective collection, handling and preservation of evidence. The concept "chain of evidence" refers to the process of collecting, handling and preservation of evidence until its presentation in court, as part of the investigation process. Evidence is anything that tends logically to prove or disprove a fact at issue in a judicial case. Evidence essentially consists of oral evidence, documentary evidence and real evidence. The value of evidence cannot be underestimated as evidence can make or break a case. It is therefore important that evidence is correctly and properly collected, handled and preserved to establish a strong link between an individual and a specific act.
Police Practice
Thesis ((M. Tech. (Forensic Investigation) Police Practice))

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Dissertations / Theses on the topic 'Liquor services'

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