Dissertations / Theses: 'Library services'

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Brennan, Deborah Lee. "Reinventing customer service at veterinary services' Miami Animal Import Center." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1997. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1997.
Source: Masters Abstracts International, Volume: 45-06, page: 2934. Abstract precedes thesis as preliminary leaves 2-3. Typescript. Includes bibliographical references (leaves 39-47).

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Brunner, Paul J. "Public library services to senior patrons /." Full text available online, 2006. http://www.lib.rowan.edu/find/theses.

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Buchhofer, Beth. "New Jersey public library services for homeschoolers /." Full text available online, 2008. http://www.lib.rowan.edu/find/theses.

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Tolley, Rebecca. "A Trauma-Informed Approach to Library Services." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu_books/202.

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We are only now coming to terms with how common trauma really is; a landmark Kaiser study that surveyed patients receiving physicals found that almost two-thirds had experienced at least one form of abuse, neglect, or other trauma as a child. Though originating in the fields of health and social services, trauma-informed care is a framework that holds great promise for application to library work. Empathetic service, positive patron encounters, and a more trusting workplace are only a few of the benefits that this approach offers. In this important book Tolley, experienced in both academic and public libraries, puts these ideas into the library context. Library administrators, directors, and reference and user services staff will all benefit from learning the six key principles of trauma-informed care; characteristics of a trusting and transparent library organization, plus discussion questions to promote a sense of psychological safety among library workers; how certain language and labels can undermine mutuality, with suggested phrases that will help library staff demonstrate neutrality to patron ideas and views during information requests; delivery models that empower patrons; advice on balancing free speech on campus with students’ need for safety; how proper furniture arrangement can help people suffering from PTSD feel safe; guidance on creating safe zones for LGBTQIA+ children, teens, and adults; and self-assessment tools to support change toward trauma-responsive library services. Using the trauma-informed approach outlined in this book, libraries can ensure they are empathetic community hubs where everyone feels welcomed, respected, and safe.
https://dc.etsu.edu/etsu_books/1222/thumbnail.jpg

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Kelapure, Rohit Dilip. "Scenario-Based Generation of Digital Library Services." Thesis, Virginia Tech, 2003. http://hdl.handle.net/10919/33634.

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With the enormous amount of information being created digitally or converted to digital formats and made available through Digital Libraries (DLs), there is a strong demand for building tailored DL services to attend the preferences and needs of diverse targeted communities. However,construction and adaptation of such services takes significant effort when not assisted by methodologies, tools, and environments that support the complete life cycle of DL development,including requirements gathering, conceptual modeling, rapid prototyping, and code generation/reuse. With current systems, these activities are only partially supported, generally in an uncorrelated way that may lead to inconsistencies and incompleteness. Moreover, such existing approaches are not buttressed by comprehensive and formal foundations and theories. To address these issues we describe the development, implementation, and deployment of a new generic digital library generator yielding implementations of digital library services from models of DL â societiesâ and â scenariosâ . The distinct aspects of our solution are: 1) an approach based on a formal, theoretical framework; 2) use of state-of-the-art database and software engineering techniques such as domain-specific declarative languages, scenario-synthesis, and componentized and model-driven architectures; 3) analysis centered on scenario-based design and DL societal relationships; 4) automatic transformations and mappings from scenarios to workflow designs and from these to Java implementations; and 5) special attention paid to issues of simplicity of implementation, modularity, reusability, and extensibility. We demonstrate the feasibility of the approach through a number of examples.
Master of Science

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Brogan, Martha L. "A Survey of Digital Library Aggregation Services." Digital Library Federation, 2003. http://hdl.handle.net/10150/106263.

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This 105-page report is deposited with permission of the Digital Library Federation which retains copyright. It is freely available in html and pdf formats at the DLF Web site or may be purchased in softcover edition for $20 from DLF.
This report, commissioned by DLF, provides an overview of a diverse set of more than thirty digital library aggregation services, organizes them into functional clusters, and then evaluates them more fully from the perspective of an informed user. Most of the services under review rely wholly or partially on the Protocol for Metadata Harvesting of the Open Archives Initiative (OAI-PMH). Each service is annotated with its organizational affiliation, subject coverage, function, audience, status, and size. Critical issues surrounding each of these elements are presented in order to provide the reader with an appreciation of the nuances inherent in seemingly straightforward factual information, such as "audience" or "size." Each service is then grouped into one of five functional clusters: open access e-print archives and servers; cross-archive search services and aggregators; from digital collections to digital library environments; from peer-reviewed "referratories" to portal services; specialized search engines. This publication was deposited with permission of the publisher (Digital Library Federation Council on Library and Information Resources Washington, DC.).

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Sergiadis, Ashley D. R. "Using Websites to Study Library Resources, Services, and Organizations." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu-works/6424.

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Libraries rely on websites to inform patrons of their resources, services, and organizations. Consequently, these websites are a rich source of research data to discover library trends, whether it is determining which databases are most commonly offered or which departments have the most employees. Content from library websites not only allow researchers to explore these types of questions, but they also indicate how libraries communicate information to patrons. Come to this session to learn when and how to conduct a content analysis of library websites. It will begin with an overview of the types of research questions that can be explored using this method, including examples from research projects within the library and information science literature. Then, the presenter will delve into the process of conducting a content analysis of library websites, breaking down the general steps and providing helpful tips along the way. These steps will be demonstrated with an example of a study conducted by the presenter that used information from library websites to determine which academic library departments (collections/technology, research/instruction, etc.) manage institutional repositories. Lastly, the session will conclude with an activity that will walk attendees through thinking of a research question and how to design a content analysis for that question.

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Chiu, Chi-Hsun. "Multimedia technology enhances library services : creating an interactive DVD for Muncie Public Library." Virtual Press, 2006. http://liblink.bsu.edu/uhtbin/catkey/1345334.

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This creative project is to create a DVD as an interactive tool for Muncie Public Library librarians, introducing the library's environment and promoting programs to local residents. The DVD provides a friendly interface and utilizes the latest technology, such as Quick Time movies, 360° Virtual pictures and animations in introducing the library's facilities and guiding Muncie residents visually around the library. Additionally, the DVD provides a new method instead of a traditional flyer for residents to access the library's services and programs.
Department of Telecommunications

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9

Saravani, Sarah-Jane. "Delivering mobile library services : competency implications for vocational education and training library staff." Thesis, Curtin University, 2013. http://hdl.handle.net/20.500.11937/903.

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In a rapidly-changing technology environment, the library professional needs to demonstrate competence in the implementation of mobile technologies and resultant service delivery. The preparedness of vocational education and training sector library staff in Australasia to leverage the potential of mobile technologies has been investigated to determine the factors and relationships that influence technology acceptance. Library staff were keen to master mobile devices, believing competency to be crucial to working effectively in the mobile environment.

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De, Wee Janice A. "An investigation into how mobile technologies can advance service delivery for library users at the University of Pretoria Library Services." Diss., University of Pretoria, 2013. http://hdl.handle.net/2263/43790.

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Mobile technologies are seen as an emerging technology that affects individuals and organizations. These technologies are becoming more affordable and accessible over time with advanced designs and computing capabilities. These technologies affect how people use and access the internet, how people create and access content or services, and how people choose to communicate. In addition these technologies have infiltrated the educational sector, and effected how educational institutions such as a university deliver services to academics, students and staff. As these technologies are effecting educational institutions academic libraries that support such educational institutions have had to embrace these technologies by adapting and adding additional services to accommodate users. Examples of such new and emerging services can be seen through the establishment of mobile library websites, mobile library applications available for users from various types of mobile devices such as cell phones, mobile tablets, and e-readers. Libraries are adapting traditional services such as catalogues, resources and other services to be accessible and usable from such devices. This study is focused on a South African academic library, taking a closer look at mobile library service delivery, to investigate whether library services delivered from mobile devices can enhance service delivery. The study is focused on an established mobile library website, and looks at the post implementation of the mobile library website from the perspective of Natural and Agricultural Sciences students at the University of Pretoria, South Africa.
Mini-dissertation (MIT)--University of Pretoria, 2013.
Information Science
Unrestricted

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11

Heeks, Peggy. "School library services after ERA : an investigation of the effect of the 1988 Education Reform Act on school library services." Thesis, Loughborough University, 1992. https://dspace.lboro.ac.uk/2134/7312.

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This study has addressed three core questions: What is the current state of School Library Services? How is the Education Reform Act affecting these services? Why are specific choices being made by School Library Services from the options available post-ERA? Information was gathered from questionnaires, consultation, seminars etc., and also by contact 1989-91 with 14 authorities in England and Wales. Specific matters investigated over the two-year period were: Structures; Policies; Service range and level; Relationships. The study found evidence that ERA had a significant effect during this period on library support services to schools, but that other influences on change were at work, most notably the community charge and its repercussions. All the School Library Services in the contact authorities changed between 1989 and 1991, although in different degrees, and it was observed that the effect of national legislation was being mediated by local cultures. The hypothesis that 'The Education Reform Act is leading to new perceptions of School Library Service effectiveness' was upheld, and factors making for effectiveness were identified.

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Merlo, Vega Jose Antonio. "Servicios bibliotecarios para la comunidad universitaria = Library Services for the academic community." Síntesis, 2005. http://hdl.handle.net/10150/105124.

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University libraries are conceived as services providers entities. In the next paragraphs they will study the characteristics that identify the different informative and bibliographic services which are developed from universities, as the standardisation that affects these universities, which is reflected in university regulations. Services of the university libraries have been included in national and international guidelines, that they are presented in this chapter too. It is important to offer a systematized vision of the possible services that an university can offer from its library and therefore a detailed description of the different university library services will be done. Universities and libraries are orientating their management forward telematic models, offering new services or adapting the existing ones; It is because a last epigrafe about electronic services that are offered by university libraries is included. Las bibliotecas universitarias están concebidas como entidades prestadoras de servicios. En los siguientes párrafos se estudiarán las características que identifican a los distintos servicios informativos y bibliográficos que se desarrollan desde las universidades, así como la normalización que afecta a estas actividades, que es reflejada en los reglamentos universitarios. Los servicios de las bibliotecas universitarias han sido recogidos en directrices nacionales e internacionales, que también se presentan en este capítulo. Es importante ofrecer una visión sistematizada de los posibles servicios que una universidad puede ofrecer desde su biblioteca y, por este motivo, se realizará una detallada descripción de los diferentes servicios bibliotecarios universitarios. Las universidades y sus bibliotecas están orientando su gestión hacia modelos telemáticos, ofreciendo nuevos servicios o adaptando los ya existentes; por este motivo, se ha incluido un último epígrafe en el que se desarrollan los servicios electrónicos que las bibliotecas universitarias prestan.

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13

Miller, James P. "Analysis of inpatient psychiatric hospital diversion projects in Pennsylvania." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1993. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1993.
Source: Masters Abstracts International, Volume: 45-06, page: 2951. Abstract precedes thesis as 4 preliminary leaves. Typescript. Includes bibliographical references (leaf 75).

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Wallace, Rick L., and Nakia J. Cook. "Rethinking Ways to Provide Library Services to Rural Clinicians." Digital Commons @ East Tennessee State University, 2012. https://dc.etsu.edu/etsu-works/8725.

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Wallace, Rick L., and Nakia J. Cook. "Rethinking Ways to Provide Library Services to Rural Clinicians." Digital Commons @ East Tennessee State University, 2011. https://dc.etsu.edu/etsu-works/8733.

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Objective: The purpose of this study was to analyze an ongoing project centered on satisfying basic clinical information needs of rural clinicians who work in hospitals without libraries or librarians by providing personal digital assistants (PDAs) equipped with clinical information databases augmented with full-text Loansome Doc delivery. Three projects have been instituted since 2006, in which 330 PDAs were distributed with training. Methods: This was a qualitative study that primarily involved individual interviews of participants in one of the three projects. Interviews were recorded and transcribed, and themes were analyzed. The process continued until data saturation was achieved. Results: Much information has been discovered about the value of the services provided and what can be done to better address clinician information needs. Data collection is ongoing. Conclusions: Medical librarians, particularly those in academic centers, must reach out and find new ways to enable rural clinicians to stay current with the explosion of new biomedical information.

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Wallace, Rick L., Nakia J. Woodward, and Emily C. Weyant. "Using Checklists to Re-Think Library Resources and Services Training." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/8700.

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Copeland, Susan Marjorie. "Marketing and income generation in Scottish public library services." Thesis, University of Strathclyde, 2001. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23781.

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This thesis investigates the interaction between marketing practice and strategy and resource allocation in Scottish public library services. It focuses, in particular, on the period immediately prior to local government reorganisation in 1996. The historical framework within which public libraries have developed is described. So, too, is the political environment within which the libraries operate. A review of the literature indicates that, although there are examples of good practice with regard to libraries undertaking market research to ascertain the needs of their users, and potential users, many authorities could make improvements in this area. Similarly, the literature suggests that more could be achieved in other ways to ensure that libraries are more efficient, effective and responsive to user needs, and that some of the more systematic and aggressive approaches to fund-raising that are evident in the U.S.A. could be employed to advantage in Scotland. The results of a survey that was undertaken in 1996 support the view that Scottish public libraries could make better use of marketing techniques with a view to targeting the funds they have available and generating additional income. Existing, published, research has drawn attention to the significance of population size with regard to the efficiency of Scottish public libraries. Statistics published by the Chartered Institute of Public Finance and Accountancy (CIPFA) indicate the relevance of the size of local authorities in terms of the amount of income and expenditure per person. This thesis shows that population size is also a significant factor with regard to the use of marketing techniques and the range of ways in which library services generate income.

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Jones-Evans, Angela. "The marketing of public library services for a profit." Thesis, University of Sheffield, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.321853.

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Wallace, Rick L., Emily C. Weyant, and Nakia J. Woodward. "Using Checklists to Rethink Library Resources and Services Training." Digital Commons @ East Tennessee State University, 2017. https://dc.etsu.edu/etsu-works/8677.

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This article presents the use of the Checklist as a tool to tailor and enhance library resource instruction and the faculty response. A checklist was developed that covered the information resources of the library and the information skills needed by pharmacy faculty. Librarians learned the value of using a checklist. Better relationships were developed with the college of pharmacy faculty. Weaknesses in the library’s training of pharmacy faculty were discovered and remedied. Checklists are used in medicine to obtain quality. Checklists can be used in medical librarianship for the same purpose.

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Davis, Roger R. "Development of the Richard J. Brown Library information kiosk." Online version, 2002. http://www.uwstout.edu/lib/thesis/2002/2002davisr.pdf.

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Wallace, Rick L., Nakia J. Woodward, Emily Weyant, Kelly R. Loyd, and Rachel R. Walden. "The Evolution of Library Services at Remote Area Medical Clinics." Digital Commons @ East Tennessee State University, 2020. https://dc.etsu.edu/etsu-works/8825.

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Elaiess, Ramadan F. M. "Developing information services for special library users in Libya by designing a low cost digital library." Thesis, University of Strathclyde, 2011. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=15580.

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Mogale, Mpho Gift. "Social Media and the Provision of Library and Information Services at the University of Limpopo Library." Thesis, University of Limpopo, 2019. http://hdl.handle.net/10386/3048.

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Thesis (M.Inf) --University of Limpopo, 2019.
The use of social media (SM) tools in both public and private institutions is growing remarkably. Academic libraries, in particular are confronted with serious challenges of becoming the leader in adopting various SM platforms to enhance the delivery of library and information services to their users. This study investigated the extent and ways in which librarians attached to the University of Limpopo library use SM platforms in the provision of library and information services to their patrons. The study examined types of SM tools used, purposes that SM tools are used for in academic libraries, factors that determine and impede the use of SM, as well as the attitudes of the library staff towards the use of SM in providing library and information services. The study adopted a qualitative research approach through the use of a semi-structured interview (administered face-to-face) with 10 academic librarians at the University of Limpopo (UL) as a data collection method. The findings of the study show that UL library staff largely use SM platforms such as Facebook to market and promote library services as well as Library-Blog to liaise with the schools or faculties. The study further revealed that librarians at UL are not in charge of SM applications. Instead the Marketing and Communication Department administrator is responsible for the management of SM in the university. The study notes that library personnel are aware of various SM platforms. Therefore, it has a direct influence on their use in work-related tasks. Moreover, the ease of use, low cost, high demand and usefulness of SM applications are contributory factors which motivated the librarians to want to use it. The study further reveals factors that inhibit the effective use of these applications and recommends that library management should create SM policies to boost the effective use of SM for the benefit of library patrons.

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Cochran, Richard Michael. "Rendered services : an ethnographic observational study on the participation of student assistants in the provision of a small college library's public services /." The Ohio State University, 1989. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487671108308611.

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Dalla, Palu Alice J. "An examination of the process of program evaluation in a community prevention project." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1996. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University, 1996.
Source: Masters Abstracts International, Volume: 45-06, page: 2937. Abstract precedes thesis as [3] preliminary leaves. Typescript. Includes bibliographical references (leaves [3]).

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Pomerantz, Jeffrey. "Integrating Digital Reference Service into the Digital Library Environment." Association of College and Research Libraries, 2003. http://hdl.handle.net/10150/105560.

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The difference between a digital library and a library with which a digital reference service is affiliated is discussed, and digital reference in these contexts is defined. There are several issues involved in integrating digital reference service into a digital library environment, but two that are unique to the intersection between digital libraries and digital reference: collection development of previously-answered questions, and presentation of specialized subsets of the materials in the digital library's collection. These two issues are explored.

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Swain, Roy E. "Analysis and redesign of a library electronic reference area." Master's thesis, This resource online, 1991. http://scholar.lib.vt.edu/theses/available/etd-01122010-020113/.

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Sobel, Karen D. "Promotion of Library Reference Services to First-Year Undergraduate Students." Thesis, School of Information and Library Science, 2007. http://hdl.handle.net/1901/441.

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This study describes a survey of 237 first-year undergraduate students conducted at the University of North Carolina at Chapel Hill. Through this study, the researcher aimed to fill in gaps in librarians’ knowledge about first-year students’ awareness of reference services, and students’ preferred modes of communication with librarians. The results show significant positive relationships between librarians’ verbal promotion of reference services and students’ tendency to ask reference questions in person.

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Sinyenyeko-Sayo, Nondumiso Constance. "Improving library services through the application of business performance concepts." Thesis, University of the Western Cape, 2007. http://etd.uwc.ac.za/index.php?module=etd&action=viewtitle&id=gen8Srv25Nme4_4120_1188477680.

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In virtually any field of endeavour today, access to information is a prerequisite for success. Libraries form the repositories with user-friendliness their mission. This has lead to the need for new ways to evaluate library performance. Astute library managers will plan for such developments, taking into account current and future trends that impact on library services. Library services are also affected, for example, by financial considerations and staffing problems. Further complicating matters are the demands of their clients who have developed increased expectations of improved service, and also a desire for more self-service opportunities. Such changes raise the question: &ldquo
to what extent can libraries apply business performance management techniques to assess their performance.&rdquo
This, then, is the research question for this study.

This work will evaluate library performance with the aim of improving service management. Its targets are the UWC library, and others, such as the Stellenbosch University, and the Cape Peninsula University of Technology. The application of selected service management techniques and measures used in business will be explored. These techniques include The Balanced Scorecard, critical success factors and service quality. The study also touches on transformation and change management. An obvious source of information about library management is the corps of managers. The secondary source of information is the community of library users.

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Dos, Santos Desiree. "Managing conflict in the library information services of selected universities." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/d1020307.

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Academic libraries are not immune to conflict; various important external and internal factors underlie conflict. Change, both external and internal, leads to interpersonal conflict amongst librarians which is caused by differing goals, policies, rules and decisions. Technology has been the major change in the digital era and academic libraries embarking on meeting the needs of the users have to manage change. It is important to understand how change evolves in order to manage it and the faster the change, the more conflict can be expected. The main purpose of this study is to investigate change and conflict in library and information services. The study collected data from two selected academic libraries - Fort Hare and Walter Sisulu. The reason for this choice is that the two libraries are from the Eastern Border region and strategically located to serve the deep rural and poverty-stricken communities. Both libraries are from merged institutions, under-developed and faced with change and conflict. Data was gathered by means of a literature study and face-to-face, semi-structured interviews with six participants in each library: two librarians in senior, two middle management and two librarians occupying lower level positions. Purposive sampling was used to select participants who fit the criteria and who could contribute to the study. The findings reveal that library staff experience stress and conflict because of external and internal factors of change impacting the academic environment. The study generated important findings which are capable of guiding academic library management on how to manage change effectively in the „new‟ electronic environment. The findings show that understanding conflict also equips management with strategies and techniques to manage conflict effectively. This study offers valuable insights into the lived conflict experiences and perceptions of librarians and sheds much light on the role of conflict management in these environments. This study will contribute to the management of conflict in information services in university libraries and will be an innovative application of conflict theory to the library discipline.

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Kurilov, Jevgenij. "Digital library of education resources and services components interoperability problems." Doctoral thesis, Lithuanian Academic Libraries Network (LABT), 2008. http://vddb.library.lt/obj/LT-eLABa-0001:E.02~2008~D_20080620_093755-60074.

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The main scientific problems investigated in this work deal with the creation of flexible open source e-Learning content and services system (referred here as Digital Library of Educational resources and services – DLE) providing learning customisation possibilities for its users. Standards and interoperability are key factors in the success of the introduction of such kind of DLEs, and therefore the main research object of the work is investigation and proposal of interoperability guidelines for DLE components. The main problem is not the identification of suitable standards and specifications, but the adoption of these standards and specifications and their application in e-Learning practice. Approaches concerning LOM Standard Application Profiles (APs) and curricula mapping are the main topics created and investigated here because they could provide more quick and convenient LOs search possibilities in the repositories for the users. Another key factor is quality of DLE systems, and therefore one more research object of the work is the effectiveness of methods of DLE components evaluation. DLE components’ complex evaluation tools suitable for systems based on flexible approach have been created. These tools should include a number of criteria to evaluate LOs reusability level and VLEs adaptation capabilities. Practice of flexible DLE software creation and development for Lithuanian primary, secondary and vocational education based of flexible approach is presented in more... [to full text]
Disertacijoje nagrinėjamos lanksčios atvirosios el. mokymosi turinio ir paslaugų sistemos (t. y. skaitmeninės švietimo išteklių ir paslaugų bibliotekos, angl. Digital Library of Educational Resources and Services) kūrimo bendrajam lavinimui ir profesiniam mokymui mokslinės problemos. Nagrinėjama skaitmeninės švietimo išteklių ir paslaugų bibliotekos (toliau – skaitmeninės bibliotekos) schema ir reikalavimai. Pagrindinis dėmesys skiriamas bibliotekos lankstumui, t. y. biblioteka turi teikti naudotojams individualizuoto mokymosi galimybes. Skaitmeninės bibliotekos sudedamųjų dalių suderinamumas (sąveikos geba, arba sąveikumas, angl. Interoperability) ir standartai yra esminiai bibliotekos funkcionavimo veiksniai, todėl pagrindinis disertacijos tikslas yra bibliotekos sudedamųjų dalių sąveikumo rekomendacijų kūrimas. Sprendžiami uždaviniai: standartų parinkimas, jų tinkamumas, adaptavimas ir taikymas švietimui. Pagrindinis dėmesys skiriamas mokymosi objektų (MO, angl. Learning Objects) metaduomenų standarto (LOM – angl. Leaning Objects Metadata) taikymo modeliui tobulinti ir bendrųjų programų sąryšiui su MO. Daug dėmesio skiriama skaitmeninės bibliotekos sudedamųjų dalių kokybei vertinti, todėl bibliotekos sudedamųjų dalių kompleksinių vertinimo kriterijų, pagrįstų bibliotekos lankstumo ir sudedamųjų dalių sąveikumo rekomendacijomis, kūrimas taip pat yra darbo tikslas.

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Williamson, Matthew J. "The public library and social inclusion : information services to jobseekers." Thesis, University of Brighton, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.287127.

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The principle that libraries have a role to play in the provision of information for jobseekers is recognised widely in public library authorities across the country, not only by the authorities themselves, but also by other bodies concerned with jobseekers. However, the range and variety of initiatives is capable of generating confusion among jobseekers. The library is well placed to act as a focus for information for jobseekers - information that comes from a variety of institutions and initiatives and is not only confined to vacancies. This thus poses three questions which the research attempts to answer :- - is the library at the focus? - is the library seen to be at the focus? - if not, why not - if so, how does it make it work? This project approaches these questions by contributing to the current national debates as to the future development of information agencies, policies and initiatives through the interviews with Job Centre clients, a group whose views in this area have never before been canvassed and who, therefore, offer a new perspective on the issues. This debate has raised the potential of the public library network as an agent of social and economic regeneration, a role of the public library previously accepted within the service, but rarely without. The thesis demonstrates the interface between the social and economic potential of the public library and the needs and demands of the 'information poor', as well as highlighting the importance of the recreational role of the Public Library. The methods used to answer these questions were threefold. Firstly, a survey was carried out of all public library authorities in England and Wales. Of the surveys distributed, 82% were completed, an excellent rate of response. It is clear from this survey that the overwhelming majority of public library authorities feel that it is their role to provide services for jobseekers. The survey also shows that many authorities provide a wide range of non-statutory services. This provision of the "newer" technologies is important for jobseekers as they are generally unable to afford to purchase such technology. The survey also indicated that the view of jobseekers held by public library authorities was an inclusive one, and covered those both in and out of work. Secondly, case-study authorities were chosen from the respondents to the questionnaire. These were selected on the basis of declared level of provision, and also on type of authority. Four case studies were selected, one County Council (Wiltshire), two Urban Authorities (Lewisham and Manchester) and one Welsh Authority (Wrexham). The selection was carried out thus in order to reflect the preponderance of Urban Authorities in the respondents to the original survey. These case studies have investigated the demographics, control and profile of the authorities involved. Managers and staff of library authorities were interviewed about provision and provision was viewed on site and assessed with reference to other case studies and two models of provision, the 'integrative' and the 'targeted' were identified. Thirdly, interviews were undertaken with clients of Job Centres in the case-study authorities. Ninety-four interviews were carried out across the four authorities. These interviews investigated jobseekers use of both the public library and other information providers in this area, and also assessed jobseekers' attitudes towards the public library. The survey showed that almost 70% of those interviewed used the public library, with 48% of these using the library at least once a month. Just over half of the respondents said that the Public library was for everyone and should provide useful information for jobseekers. Only 16% said that the library was not the place for jobseekers to obtain information. When asked if they would use the Public Library if it advertised services useful to jobseekers, 94% said that they would. This empirical work has been placed within a theoretical framework based on the work of Jiirgen Habermas. The public library is "arguably the nearest thing we have in Britain to an achieved Public Sphere" (Webster 1995) and this research enables the conception of the Public Library as an achieved Public Sphere to be reassessed and, therefore, the role of the public library to be reconceptualised.

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33

Mistry, Virendra. "Motivation and quality management in academic library and information services." Thesis, University of Sheffield, 2001. http://etheses.whiterose.ac.uk/3500/.

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As management fashions go, few have been more pervasive than Quality Management Systems (QMS) like Total Quality Management (TQM) and BS EN ISO 9000 (ISO 9000). Their prominence was fuelled by a mixture of ideological and economic considerations as, by the early to mid-1990s, many organisations were keen to indicate that they were active participants of the `quality revolution'. The exponential growth of interest in QMS was reflected in the library literature although only a small percentage of academic library and information services (LIS) subscribed to the systems. The thesis examines the relationship between QMS and motivation in such organisations. It ventures beyond the benign vision of the `quality gurus' by critically considering the relevance QMS might have for understanding contemporary developments within the organisation and management of academic LIS. The investigation determined that the quality of implementation is a key factor. In addition to senior management commitment, staff are motivated to QMS if there are accompanying changes in communication and training. The more successful LIS were those that did not treat staff as if they were barriers to change, but involved them in the process of implementation. While there were many stated improvements it was discovered that many of the `new' practices within the QMS LIS were not dissimilar to many of the initiatives in their non-QMS LIS counterparts. The investigator identified factors that also limit QMS as a framework for motivation and posits that the crux of the problem can be traced to the concept of `quality' itself. As a self-evident good, workers become morally bound to quality, which enhances their own exploitation. There was evidence that managers can use this legitimating device to quell resistance, via peer pressure, and instil cultural homogeneity.

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34

Maynard, J. Edmund. "Faculty and Student Assessment of the CITADEL Library User Services." NSUWorks, 1993. http://nsuworks.nova.edu/gscis_etd/707.

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The focus of the study was a survey of faculty and student use/needs of library services and user education at Daniel Library, The citadel, The Military College of South Carolina. More specifically, the study sought to determine user information needs and how the library staff should adapt for meeting the educational and research needs of its clientele. Data were collected in separate questionnaires for testing three multi-part null hypotheses with one-way ANOVA. The student survey was pilot tested in spring, 1991. The population of the study was 141 faculty and 284 students. Means, responses in percentages, and one-way analysis of variance with Scheffe post hoc comparisons were used to test the hypotheses and to analyze the findings. To test Hypothesis I faculty responses were divided by three subject area groups (social sciences, humanities, and sciences) for nine individual one-way ANOVAs on library use and value. To test Hypothesis II student responses were divided by three subject area groups (social sciences, humanities, and sciences) for 19 individual one-way ANOVAs on library use and value. To test Hypothesis III student responses divided by class standing (lower-level undergraduates, upper-level undergraduates, and graduate students) for 25 individual oneway ANOVAs on information needs and user education. Faculty responses by clusters differed on five of nine items tested. For four items on resources purchases when budgets are cut, journals were very important to all faculty respondents, while sciences respondents saw media purchases less important than all other faculties and humanities respondents saw library book holdings relatively more important than other disciplines. Sciences faculties differed significantly with all other faculties on two of five items testing faculty encouragement of students to use the library for specified assignments (the critical thought paper; the research paper or prospectus). Sciences faculties differed with social sciences faculties on the encouragement of students to use the library for a book or journal review assignment. Seventy percent of the faculty responded "adequate" or "more adequate" on whether library holdings were adequate to produce quality project assignments. All student responses tested for r coefficients showed no systematic correlation for the number of courses taken in fall, 1991 and the number of courses requiring use of the library. Student responses by clusters differed on 8 of 19 items tested. Based on frequency of responses, student highest frequency of "most frequent" reason to use the library was to check out books. Findings supported differences between student clusters that respondents of the sciences used the library less than respondents of other disciplines. Mean totals for all sciences respondents were lower for all assignments except gathering and interpreting data. Testing of groups divided by class standing showed no differences in student perception for 18 of 25 items on information need and library instruction. Students perceived a need for information, but not that they needed information help. More than 40.8 percent of all respondents "strongly agree" that acquiring information was important to their coursework and/or job performance and 71.1 percent responded "higher" or "highest" degree that they were able to determine on their own the value or relevance of a source to their research task. All groups showed no differences in their perception of finding what they needed in the library because of their research ability, their luck, or their urgent need to find information. However, results indicated that graduate student respondents saw reading reviews, reading journals in your field, and reading journals in other fields significantly more important than undergraduate’s students in gathering information for classes, while graduate students saw using abstracts and indexes significantly more important than juniors and seniors. ANOVA results on five of the seven methods of finding information were not significant. Undergraduate students valued assistance with determining the value or relevance of a source. The pattern of responses and ANOVA findings suggested that all students have an expressed need for use instruction assistance and a decided preference for "help as needed from a reference librarian" as the instruction method. The study showed the discipline (social sciences, humanities, or sciences) in which the students were enrolled proved to be a significant factor in their perception of library use and value. The class standing of students (lower level undergraduate, upper- level undergraduate and graduate) was not a significant factor in the student’s perception of information need and library instruction. Twelve recommendations were made for improving the citadel Library's service and user education mission based on this investigation.

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35

Ocks, Yumnaa. "Information and communication technologies and academic library services and operations." University of the Western Cape, 2020. http://hdl.handle.net/11394/8114.

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Magister Artium - MA
Information Communication Technologies (ICTs) continue to have a major influence in the promotion and dissemination of information, which has and continues to shape new realities of virtual campuses and virtual libraries, thus allowing students access to information and encouraging participation. This study aims to investigate the impact of Information Communication Technologies (ICTs) on academic library services provision and operations, as well as how this has influenced the use of library information resources by undergraduate and postgraduate students at the university. The objectives of the research were to: assess the impact of ICTs on academic library operations and the academic librarians’ functions, assess how ICTs have influenced undergraduate and postgraduate students’ use of library information resources, identify the challenges of ICT-based library operations and services; and identify how conventional library and information services can be delivered more efficiently through ICTs.
2022

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36

Orlemann, Richard Kerr. "An overview of services for people with mental retardation in Pennsylvania." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1993. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1993.
Source: Masters Abstracts International, Volume: 45-06, page: 2955. Abstract precedes thesis title page as [2] preliminary leaves. Typescript. Includes bibliographical references (leaves 54-55).

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37

Wallace, Rick L., and Nakia J. Woodward. "Using Checklists to Train Users to Use the Mosaic of Library Resources and Services." Digital Commons @ East Tennessee State University, 2016. https://dc.etsu.edu/etsu-works/8705.

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Objectives: The purpose of this study was to create a checklist that could be used in the training of a college of pharmacy faculty so that there were no gaps in their information literacy; to implement the checklist; and to measure the users response to the intervention. Methods: A checklist was developed that covered the information resources of the library and the information skills needed by pharmacy faculty. All faculty were required to meet with a librarian during the academic year and cover everything on the checklist in one or multiple sessions. Faculty were surveyed as to their responses to the training. Results: Librarians learned the value of using a checklist. Better relationships were developed with the college of pharmacy faculty. Weaknesses in the libraries training of pharmacy faculty were discovered and remedied. Conclusions: Checklists are used in medicine to obtain quality. Checklists can be used in medical librarianship for the same purpose.

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38

Moore, Kenneth H. "The British Civil Service." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1990. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1990.
Source: Masters Abstracts International, Volume: 45-06, page: 2953. Abstract precedes thesis as [2] preliminary leaves. Typescript. Includes bibliographical references (leaves [61-63]).

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39

Margolis, Jayne B. "The Muhlenberg College Media Services Department videotaped audio visual equipment training series." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1989. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.S.)--Kutztown University, 1989.
Source: Masters Abstracts International, Volume: 45-06, page: 2807. Abstract precedes title page. Typescript. Includes bibliographical references (leaves 50-51).

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40

D'Antonio, Pamela L. "Deinstitutionalization and its implications on mental health emergency services in Berks County." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1993. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1993.
Source: Masters Abstracts International, Volume: 45-06, page: 2937. Abstract precedes thesis title page as [2] preliminary leaves. Typescript. Includes bibliographical references (leaves 59-61).

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41

Melcher, David J. "Public versus private an investigation of Berks County's human service agencies' executive directors; attitudes regarding management styles /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1996. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1996.
Source: Masters Abstracts International, Volume: 45-06, page: 2951. Typescript. Abstract precedes second title page. Includes bibliographical references (leaves 107-110).

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42

Lieberman, Howard. "Visioning a tool for community planning is it right for your community? /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis ( M.P.A )--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2949. Typescript. Abstract precedes thesis as 2 preliminary leaves (iv-v). Included bibliographical references ( leaves 125-133 ).

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43

Malone, Kathleen S. "Byron's use of narration, aristocracy, love and war in Don Juan." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis ( M.A. )-- Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2845. Typescript. Abstract precedes thesis as 1 preliminary leaf (iii ). Includes bibliographical references ( leaves [ 90-93] ).

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44

Parisi, Joel A. "The United States department of housing and urban development, office of inspector general, office of investigation an examination into why the agency should create a separate division to investigate gun and drug related violent crime in and around public and assisted housing developments /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A. )--Kutztown University of Pennsylvania, 2004
Source: Masters Abstracts International, Volume: 45-06, page: 2955. Typescript. Abstract precedes thesis as 4 preliminary leaves (ii- v). Includes bibliographical references ( leaves 108-111).

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45

Guidas, Karen A. "Image power the role of art in society /." Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only. Instructions for remote access, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M. Ed. )--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2748. Typescript. Abstract precedes thesis as 1 preliminary leaf (iii ). Includes bibliographical references ( leaves 73-76 ).

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46

Frank, Lindsay E. "A Best-practices guide to developing, implementing, and evaluating an employee training and developing program." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A. )--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2940. Transcript. Abstract precedes thesis as 1 preliminary leaf. Includes bibliographical references (leaves 75-77 ).

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47

Dorsey, Rebecca VanHoove. "Underage drinking a case study on the recidivism rate of underage drinking offenders in Berks County, Pennsylvania 1997-2002 /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A. )--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2939. Typescript. Abstract precedes thesis as 1 preliminary leaf (iii ). Includes bibliographic references (leaves 76-78 ).

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48

Cook, V. Marie. "Revising the bureaucratic ideal the new left and the new public administration /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2937. Typescript. Abstract precedes thesis as 3 preliminary leaves (iii-v). Includes bibliographical references (leaves 51-54).

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49

Raser, Kelly A. "A Review of computer-based/ assisted instruction in reading among school-age children with mild learing (sic) disabilities and/or reading disabilities, 1994-present." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M. Ed. )--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2810. Typescript. Abstract precedes thesis as 1 preliminary leaf ( iii ). Includes bibliographical references (leaves 35-37 ).

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50

Williams, Kristin K. "An Evaluation of two computer-based training software programs designed to develop the language and listening skills of students." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2004. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.Ed.)--Kutztown University of Pennsylvania, 2004.
Source: Masters Abstracts International, Volume: 45-06, page: 2812. Typescript. Abstract precedes thesis as 1 preliminary leaf ( iii ). Includes bibliographical references (leaves 48-50 ).

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Dissertations / Theses on the topic 'Library services'

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