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Journal articles on the topic 'Library reference model'

Author: Grafiati

Published: 28 June 2021

Last updated: 4 February 2022

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1

Han, Sung-Kook, and Hyun-Sil Lee. "Architectural Reference Model for Semantic Library." Journal of the Korean Society for information Management 24, no. 1 (March 30, 2007): 75–101. http://dx.doi.org/10.3743/kosim.2007.24.1.075.

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Arakaki, Ana Carolina Simionato. "O Modelo IFLA Library Reference Model e o Linked Data." Informação & Informação 25, no. 3 (October 31, 2020): 163. http://dx.doi.org/10.5433/1981-8920.2020v25n3p163.

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Introdução: Diante da nova proposta do modelo IFLA LRM, os modelos conceituais da família FR se consolidam a fim de facilitar a criação de relacionamentos entre as entidades e na definição de atributos. Ademais, o LRM traz mudanças em sua aproximação com a disponibilização de dados e com a Web Semântica. Objetivo: Dessa forma, objetiva-se apresentar o modelo IFLA LRM e relacioná-lo com as novas tecnologias disponíveis para possibilitar o instanciamento do modelo a partir dos conceitos da Web Semântica. Metodologia: Caracteriza-se por uma pesquisa qualitativa e exploratória, por meio de um levantamento bibliográfico sobre o modelo IFLA LRM e os princípios Linked Data, com o recorte da pesquisa em trabalhos internacionais e nacionais desde o ano de publicação do modelo LRM. Resultados: A principal contribuição é explanada pela instanciação da classe ‘obra’ e são apresentadas discussões sobre as relações do modelo LRM. Conclusões: Considera-se que, pela instanciação dos atributos do domínio ‘lrmer’, os estudos poderão ser significativos para a aplicação em catálogos digitais e que tenham o intuito da abertura dos dados bibliográficos.

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Park, Zi-young. "Consolidation of FRBR Family Models Focusing on FRBR Library Reference Model." Journal of the Korean Society for Library and Information Science 50, no. 1 (February 29, 2016): 533–53. http://dx.doi.org/10.4275/kslis.2016.50.1.533.

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Faix, Allison. "Peer reference revisited." Reference Services Review 42, no. 2 (June 3, 2014): 305–19. http://dx.doi.org/10.1108/rsr-07-2013-0039.

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Purpose – The purpose of this article is to revisit Kimbel Library’s peer reference program three years later and provide further information on the challenges and benefits of growing a successful peer reference service model. Design/methodology/approach – This article examines the ongoing development of a peer reference model in an academic library setting and assesses the impact, value and continuing evolution of this model. Findings – Communication and collaboration among library public service departments is the key to managing rapid program growth and expansion of services. Practical implications – This article offers suggestions based on the experiences of one library for others interested in establishing or reexamining a peer reference service model. Originality/value – Employing undergraduate students at the reference desk is a relatively new practice that warrants further analysis, as it becomes more widespread. This article returns to examine a newly established peer reference program three years after its beginning.

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Binkley, R. David, and James R. Parrott. "A reference-librarian model for computer-aided library instruction*." Information Services & Use 7, no. 1 (January 1, 1987): 31–38. http://dx.doi.org/10.3233/isu-1987-7104.

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Padron, Marcos Fragomeni, Fernando William Cruz, and Juliana Rocha de Faria Silva. "Extending the IFLA Library Reference Model for a Brazilian popular music digital library." International Journal on Digital Libraries 21, no. 3 (January 31, 2020): 289–306. http://dx.doi.org/10.1007/s00799-020-00277-5.

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Riehman-Murphy, Christina, and Jennifer Hunter. "Affirming the research party reference model." Reference Services Review 47, no. 1 (February 11, 2019): 48–59. http://dx.doi.org/10.1108/rsr-11-2018-0071.

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Purpose The purpose of this paper is to provide evidence of the value of Research Parties, a new model of supplementary reference in a social environment. Design/methodology/approach A survey of multiple choice and open-ended questions was administered to Research Party participants (n = 43) over the course of three semesters to discover the profiles of the undergraduate students who attended and how they heard about the event and to assess the value of the interaction to the student. Findings Respondents unanimously agreed that their interactions with librarians at Research Parties were helpful because their information seeking needs, including finding sources, learning how to search databases, gaining clarity into the assignment, writing and citing, were met. Respondents also mentioned attributes of the librarian’s disposition or attitude such as enthusiastic conversation, encouragement and patience. Several students reflected on their own learning process and noted that they would seek help from a librarian again. Practical implications The results demonstrate that Research Parties are helpful to undergraduate students and a worthwhile model for academic libraries looking to complement their traditional reference services. Originality/value While faculty and administrators have verbally expressed excitement about Research Parties, librarian colleagues have anecdotally reported success instituting this model at their institutions, and students have provided informal positive feedback, this is the first time the model has been evaluated more formally to capture its value.

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Mering, Margaret. "IFLA Library Reference Model, RDA, and Serials in a Nutshell." Serials Review 45, no. 1-2 (April 3, 2019): 66–68. http://dx.doi.org/10.1080/00987913.2019.1627691.

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Isbell, Dennis, and Lisa Kammerlocher. "Implementing Kuhlthau: A new Model for Library and Reference Instruction." Reference Services Review 26, no. 3/4 (December 1998): 33–44. http://dx.doi.org/10.1108/00907329810307722.

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Anbu, John Paul, and Sanjay Kataria. "Reference on the Go: A Model for Mobile Reference Services in Libraries." Reference Librarian 57, no. 3 (February 23, 2016): 235–41. http://dx.doi.org/10.1080/02763877.2015.1132181.

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Peters, Timothy. "Taking librarians off the desk: one library changes its reference desk staffing model." Performance Measurement and Metrics 16, no. 1 (April 13, 2015): 18–27. http://dx.doi.org/10.1108/pmm-11-2014-0038.

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Purpose – This paper is a case study of the decision at Central Michigan University to take librarians off the reference desk. Departmental data on reference desk traffic and other ancillary functions of the reference department was used to make the case for removing the librarians from the desk. Data collected since the decision was made has supported the decision to move to an on-call reference desk staffing model. The paper aims to discuss these issues. Design/methodology/approach – The department reviewed and analyzed data on reference desk transactions of all types from previous years to inform its decision making. Data trends and an analysis of the nature of the questions asked at the reference desk were instrumental in the analysis. Findings – The department determined that the statistical data justified the removal of the librarians from the reference desk. Data collected since moving to the on-call model supports the earlier decision. Originality/value – This paper provides libraries considering their own desk staffing models with a discussion of another library’s decision-making process and evidence of a successful migration to a new reference service model.

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Dryden, Jean. "The Open Archival Information System Reference Model." Journal of Archival Organization 7, no. 4 (November 30, 2009): 214–17. http://dx.doi.org/10.1080/15332740903334116.

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Wan, Gang (Gary), Dennis Clark, John Fullerton, Gail Macmillan, Deva E. Reddy, Jane Stephens, and Daniel Xiao. "Key issues surrounding virtual chat reference model." Reference Services Review 37, no. 1 (February 13, 2009): 73–82. http://dx.doi.org/10.1108/00907320910937299.

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Lund, Brady. "Communication-based approaches to library reference services: anxiety-uncertainty management as a model for communication breakdowns." Reference Services Review 48, no. 4 (October 19, 2020): 715–26. http://dx.doi.org/10.1108/rsr-07-2020-0049.

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Purpose This paper aims to present an overview of the history of communication research and theory in reference services literature and to discuss the potential of one relatively recent-emerging theory of communication (anxiety-uncertainty management theory) to describe and mitigate breakdowns in reference communication. Design/methodology/approach An overview and discussion of existing literature and communication-based theories of library reference services is presented. Findings This paper identifies and describes anxiety-uncertainty management theory as a lens through which to view communication breakdowns during library reference transactions. The concepts behind the theory and articulated as well as its insights for reference librarians. Originality/value This is the first article to discuss the anxiety-uncertainty management theory to examine communication breakdowns in library reference transactions.

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Žumer, Maja. "IFLA Library Reference Model (IFLA LRM)— Harmonisation of the FRBR Family." KNOWLEDGE ORGANIZATION 45, no. 4 (2018): 310–18. http://dx.doi.org/10.5771/0943-7444-2018-4-310.

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Hayes, Robert M. "Cost of electronic reference resources and LCM: The library costing model." Journal of the American Society for Information Science 47, no. 3 (March 1996): 228–34. http://dx.doi.org/10.1002/(sici)1097-4571(199603)47:3<228::aid-asi7>3.0.co;2-#.

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Taniguchi, Shoichi. "Mapping and Merging of IFLA Library Reference Model and BIBFRAME 2.0." Cataloging & Classification Quarterly 56, no. 5-6 (August 18, 2018): 427–54. http://dx.doi.org/10.1080/01639374.2018.1501457.

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Stemper, James A., and John T. Butler. "Developing a model to provide digital reference services." Reference Services Review 29, no. 3 (September 2001): 172–89. http://dx.doi.org/10.1108/00907320110398133.

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Meserve, Harry C., Sandra E. Belanger, Joan Bowlby, and Lisa Rosenblum. "Developing a Model for Reference Research Statistics." Reference & User Services Quarterly 48, no. 3 (March 1, 2009): 247–58. http://dx.doi.org/10.5860/rusq.48n3.247.

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Aggarwal, Indu, and Michelle Powers. "Increasing Library Access and Enhancing Reference Support through a Shared Services Model." Reference Librarian 54, no. 3 (July 2013): 236–44. http://dx.doi.org/10.1080/02763877.2013.774864.

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Thompson, Kristi, and Daniel M. Edelstein. "A Reference Model for Providing Statistical Consulting Services in an Academic Library Setting." IASSIST Quarterly 28, no. 2 (August 16, 2005): 35. http://dx.doi.org/10.29173/iq795.

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Uutoni, Wilhelm. "Providing digital reference services: a Namibian case study." Information and Learning Science 119, no. 5/6 (May 14, 2018): 342–56. http://dx.doi.org/10.1108/ils-11-2017-0122.

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Purpose The purpose of this study was to evaluate digital reference services at the Namibia University of Science and Technology (NUST) and the University of Namibia (UNAM) library. Two aspects were evaluated, namely, “resources” and “elements of the general digital reference model”. Design/methodology/approach This study adopted a descriptive case study approach and used qualitative research methods, which comprised interviews and an observation checklist. The population consisted of librarians working at NUST and UNAM Library. Findings The research findings showed that these libraries used the general digital reference model in providing responses to the library users. The study established that the two libraries did not follow the International Federation of Library Associations and Reference and User Services Association standards of staffing and training of librarians working with digital reference services. The study further found that a lack of ability to fully demonstrate to users how to access various library services was one of the major problems that the librarians experienced. Research limitations/implications The study was limited to two academic libraries: UNAM and NUST. Originality/value The study could contribute to a better understanding of digital reference services provided by NUST and the UNAM libraries and contribute to the body of knowledge on the subject of digital reference services, especially in an African context, where few studies have been conducted on this subject. The two libraries could use the findings to improve digital reference services, plan for intervention and develop the services.

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Herman, Douglas. "But does it work? Evaluating the Brandeis Reference Model." Reference Services Review 22, no. 4 (April 1994): 17–28. http://dx.doi.org/10.1108/eb049227.

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Lambaria, Kate, and Kirstin Dougan Johnson. "Changing the Venues but Not Changing Our Tune: Service Model Transition at a Music and Performing Arts Library." Reference & User Services Quarterly 59, no. 1 (December 11, 2019): 31. http://dx.doi.org/10.5860/rusq.59.1.7223.

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The goal of this quantitative study is to explore the effect of consolidating circulation and reference functions at a single service point in a specialized setting, namely, a large academic music and performing arts library. It analyzes reference transactions before and after the merging of reference and circulation service points. Transaction trends are evaluated based on location within the library, type of question, and question complexity. The authors find that there are significant impacts on reference staff time due to consolidating desks, but the closer proximity led to an increase in activity and allows for referrals that are more successful.

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Zhao, Gui Fen. "The Study on Knowledge Service Models in Digital Library." Advanced Materials Research 143-144 (October 2010): 43–47. http://dx.doi.org/10.4028/www.scientific.net/amr.143-144.43.

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The integration of DL and distance education is a significant topic of theoretical and practical research. This paper mainly discusses the principles of knowledge service of DL and four knowledge service models for distance education under the principles, namely, specialized service model based on subject knowledge base, content-based reference service model, personalized custom-made service model, and teamwork service model. The key point of realizing these models is to take distance education users as the center, set up subject information service platform, personalized information push platform, subject librarian knowledge service platform and platform for learning resource sharing and system interoperability, and properly integrate these platforms.

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Moon, Hee-kyung, and Sung-kook Han. "A study of Reference Model of Smart Library based on Linked Open Data." Journal of the Korea Institute of Information and Communication Engineering 20, no. 9 (September 30, 2016): 1666–72. http://dx.doi.org/10.6109/jkiice.2016.20.9.1666.

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Kuzichkina, Galina, and Alexander Mazuritsky. "The potential of continuous library and information education within the context of the Model Standard of Public Library." Scientific and Technical Libraries, no. 9 (September 1, 2017): 83–93. http://dx.doi.org/10.33186/1027-3689-2017-9-83-93.

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The authors discuss the problems of library and information education. The lack of a single system of life-long education in the library industry is stressed. The Model Standard of Public Libraries as a reference point for education reinvention is analyzed. The main vectors of public libraries activities defined in the Model Standard are considered, along with the desirable professional competences. The ratio of the libraries’ main tasks and functionalities and the professional education is examined.

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Agosto, Denise E., Lily Rozaklis, Craig MacDonald, and Eileen G. Abels. "A Model of the Reference and Information Service Process." Reference & User Services Quarterly 50, no. 3 (March 1, 2011): 235–44. http://dx.doi.org/10.5860/rusq.50n3.235.

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Aruldoss, Martin, Miranda Lakshmi Travis, and V. Prasanna Venkatesan. "A reference model for business intelligence to predict bankruptcy." Journal of Enterprise Information Management 28, no. 2 (March 2, 2015): 186–217. http://dx.doi.org/10.1108/jeim-09-2013-0069.

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Purpose – Bankruptcy is a financial failure of a business or an organization. Different kinds of bankruptcy prediction techniques are proposed to predict it. But, they are restricted as techniques in predicting the bankruptcy and not addressing the associated activities like acquiring the suitable data and delivering the results to the user after processing it. This situation demands to look for a comprehensive solution for predicting bankruptcy with intelligence. The paper aims to discuss these issues. Design/methodology/approach – To model Business Intelligence (BI) solution for BP the concept of reference model is used. A Reference Model for Business Intelligence to Predict Bankruptcy (RMBIPB) is designed by applying unit operations as hierarchical structure with abstract components. The layers of RMBIPB are constructed from the hierarchical structure of the model and the components, which are part of the reference model. In this model, each layer is designed based on the functional requirements of the Business Intelligence System (BIS). Findings – This reference model exhibits the non functional software qualities intended for the appropriate unit operations. It has flexible design in which techniques are selected with minimal effort to conduct the bankruptcy prediction. The same reference model for another domain can be implemented with different kinds of techniques for bankruptcy prediction. Research limitations/implications – This model is designed using unit operations and the software qualities exhibited by RMBIPB are limited by unit operations. The data set which is applied in RMBIPB is limited to Indian banks. Originality/value – A comprehensive bankruptcy prediction model using BI with customized reporting.

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Rein, Gail L. "A reference model for designing effective reputation information systems." Journal of Information Science 31, no. 5 (October 2005): 365–80. http://dx.doi.org/10.1177/0165551505055401.

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Nassar, Anne. "An Evaluation of the Brandeis Model of Reference Service at a Small Academic Library." Reference Librarian 27, no. 58 (October 24, 1997): 163–76. http://dx.doi.org/10.1300/j120v27n58_15.

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Saunders, Laura. "Identifying Core Reference Competencies from an Employers’ Perspective: Implications for Instruction." College & Research Libraries 73, no. 4 (July 1, 2012): 390–404. http://dx.doi.org/10.5860/crl-281.

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Reference services are in transition. Impacted by advances in technology, changing user expectations, and the migration to greater provision of online and distance service, reference in academic libraries today is not the same service it was even just a decade ago. Most literature looks at reference competencies either for a specific service model such as virtual reference, or a specific type of library like an academic health or law library. Despite the changing nature of the job, few studies have considered reference competencies more broadly from the employer’s point of view. This study reports the preliminary results of a survey of current reference librarians and hiring managers to answer the following questions: What knowledge, skills, and competencies do current practitioners and hiring managers believe to be valuable for the provision of reference services now and into the future? What areas do managers find lacking or underdeveloped in their new hires? How well do current library science programs prepare students to meet employer expectations for reference positions?

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Ware, Susan A., Patricia S. Howe, and Rosemary G. Scalese. "Interactive Reference at a Distance: A Corporate Model for Academic Libraries." Reference Librarian 33, no. 69-70 (August 2, 2000): 171–79. http://dx.doi.org/10.1300/j120v33n69_17.

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Renshaw, Melva. "Reference Provision in Adult Basic and Community Education: An Unusual Model." Reference Librarian 33, no. 69-70 (August 2, 2000): 181–92. http://dx.doi.org/10.1300/j120v33n69_18.

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Rogers, Emily, and Howard S. Carrier. "A qualitative investigation of patrons’ experiences with academic library research consultations." Reference Services Review 45, no. 1 (February 13, 2017): 18–37. http://dx.doi.org/10.1108/rsr-04-2016-0029.

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Purpose This paper aims to report the findings of a qualitative investigation of student patrons’ experiences with research consultations provided by reference librarians at a comprehensive university located in the southern USA during 2014. Design/methodology/approach Data were collected through recorded interviews with patrons who had recently experienced a reference consultation with one of eight professional reference librarians during a semester. The recorded data were transcribed verbatim and the transcripts subjected to content analysis. The qualitative data analysis model selected was that of a conventional, inductive content analysis. Findings One principal finding demonstrates the need for marketing of the reference consultation service; participants were surprised at the service’s availability. Other findings illustrate the value participants placed on individual attention from a librarian, perceived librarian expertise, the consultation environment and student/librarian engagement. Research limitations/implications Limitations to this study include a small participant pool of undergraduate student patrons, mainly majoring in humanities disciplines. The findings therefore are limited in the confidence with which they can be generalized to larger populations. Practical implications The reference consultation remains an integral part of the services offered by an academic library’s reference department; libraries should market consultations accordingly. Academic libraries that do not operate on a subject specialist model should consider strategies for maximizing benefit when matching available staff to consultation requests. Social implications This study provides evidence for the value of one-to-one reference service through research consultations provided to library patrons in academic libraries serving institutions of the type described in the research. Originality/value A qualitative methodology, using content analysis of lengthy interviews with participants, provides considerable insight into academic library patrons’ attitudes toward the reference consultation service.

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Rahmi, Lailatur, and Rika Jufriazia Manita. "PEMANFAATAN LAYANAN REFERENSI DI UPT PERPUSTAKAAN IAIN BATUSANGKAR." Alfuad: Jurnal Sosial Keagamaan 4, no. 2 (December 15, 2020): 62. http://dx.doi.org/10.31958/jsk.v4i2.2445.

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University libraries exist to support the teaching , learning and research needs of their institution. This is done by providing the latest information sources for the academic community as university library users. This mission can be achieved well through effective and periodic marketing of information and library services, one of which is through reference services. This article discusses the use of reference and information services in supporting distance learning as one of the impacts of the spread of the Covid 19 outbreak (current situation and the way forward). The research method is quantitative descriptive research, with 78 respondents and using literature related to the transformation of reference services in the digital era. Data collection is processed based on the results of observations, interviews of the IAIN Batusangkar library reference service and other college libraries in providing online reference services. The analysis explains the presence of a reference service for students, especially Library Science students at IAIN Batusangkar. Analyzing how the media can help reference librarians in providing optimal services to the academic community remotely. Describe the strategies that reference librarians can use in creating real time reference transactions in a technology environment while maintaining the main function of reference services. Introducing the idea of a ‘new face’ model of reference and information services for the IAIN Batusangkar library in the period of distance learning, especially the rapid change in learning systems as a result of the corona virus outbreak ( covid 19). Libraries need to improve the reference service system they provide, so that the academic community can meet their information needs through library services remotely, anytime and anywhere. At the end of this paper, it is intended that librarians, especially reference librarians. Continue to serve readers with different needs, librarians must walk across the library, access computer screens from all campus intranet systems, answer emails and explore other interactive tools to reach customers in an effective, practical and effective way. Efficient in order to always satisfy users and keep closer to them, as the main purpose of the presence of reference services.

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Haglund, Lotta, and David Herron. "Reference Services in Australian Academic Libraries are Becoming More Multifaceted." Evidence Based Library and Information Practice 4, no. 3 (September 21, 2009): 56. http://dx.doi.org/10.18438/b81905.

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A Review of: Burke, L. “Models of Reference Services in Australian Academic Libraries.” Journal of Librarianship and Information Science 40.4 (2008): 269-86. Objective – To investigate the current organizational models for reference work in Australian academic libraries, and how these reference services are staffed. Design – Mixed methods. Setting – Academic universities in Australia. Subjects – Forty Council of Australian University Librarians (CAUL) member libraries. Methods – A literature study was undertaken to (1) find a definition of reference services and (2) explore the development of reference service models over time. Statistics from the CAUL member libraries were studied for trends in student population and number of academic and library staff. A web-based survey, with questions based on the findings in the literature study, was then distributed to the 40 Australian university libraries in 2006. Respondents were asked when the library commenced different reference services in five areas: formats in which the library received and responded to reference queries, information literacy, subject specialization, liaison activities, and collection development. Respondents also answered questions about the organization of the reference department, including: whether they had a separate or integrated model; the size of the reference collections; if they had a librarian dedicated to supporting students studying in remote or distant mode; if the interlibrary loans department was part of the suite of reference services; and if they had a mission or statement of purpose for their reference services department. Main Results – Based on the literature study, the working definition of reference services (1) for the project was “all activities which assist in providing relevant and appropriate information services to patrons” (270), including: • All interactions with patrons to assist them in their searches for information in all media types. • All training by librarians of patrons to be able to access information for themselves. • Activities to help the library stay informed of relevant developments, such as establishing and maintaining relationships with patrons. The literature study also revealed (2) a shift from the traditional reference service model, focused on the reference desk and the services delivered from that location, to new models involving “consolidation of reference service points, establishment of tiered reference, reference by appointment, reorganization of reference departments, and limiting services to primary users” (271). The core aspects of reference services have changed little over time, including face-to-face reference work, print collection development, bibliographic instruction, and attending meetings. In some aspects, however, there has been a shift in emphasis, e.g., in bibliographic instruction from the teaching of tools to the teaching of information literacy. In addition, reference work has come to include “going out to users,” or academic liaison work, as well as research consultation as a general way to assist undergraduate student in getting started on assignments and projects. The Web-based survey (n=40, response rate 87.5%) showed that 32.4% of libraries have an integrated inquiry point which incorporates information queries and other queries that are not necessarily related to traditional library reference services (272, Table 1). This survey result supports the findings of the literature study in showing a trend of library services moving away from the traditional reference desk. A majority of the responding libraries still retained a separate reference department, but a significant number of libraries have developed departments incorporating reference services with other library services. Those that retained the separate department varied in how they described services to patrons, the most common name being Information Services, a more user-friendly and descriptive name. In staffing the reference service, the respondents were asked to indicate the classification level of their staff using the Higher Education Worker (HEW) scale (an Australian salary scale, based on competencies, minimum 1 / maximum 10). Staff spans a variety of levels (4-10), the most common level being HEW6, a level where all libraries had staff. This indicates that a large part of reference staff in Australian academic libraries are highly qualified. The shift in higher education, resulting in greater numbers of students and fewer staff (including librarians), has in many libraries resulted in a more flexible organization of reference services, and the utilization of staff from other sections of the library for manning the reference service point. There is also evidence of how the changing student population leads to changing demands for library facilities and services, e.g. a decrease in the traditional complex reference questions, as well as in over the counter loan transactions, and an increase in more general queries. Conclusion – Reference services in Australian academic libraries are becoming more flexible and integrated (although the definition for integrated is still unclear), in part as the result of client demand, and in part due to decreased funding. The author sees an emerging role for reference librarians in helping patrons to navigate the increasingly complex information environment, and to assist in developing the skills to critically evaluate the information they access for authoritativeness and appropriateness.

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Gómez-Cruz, M. Elena. "Electronic reference services: a quality and satisfaction evaluation." Reference Services Review 47, no. 2 (June 10, 2019): 118–33. http://dx.doi.org/10.1108/rsr-07-2018-0057.

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Purpose An evaluation of libraries and their overall quality should consider the quality of the services they provide. Satisfaction in terms of the service provided is indicative of the quality of reference services and since these services are expensive, evaluation is therefore essential. This paper aims to outline the development of a structural equations model to evaluate service quality and user satisfaction with regard to the electronic reference service provided by Francisco Xavier Clavigero Library belongs to the Iberoamericana University, located in Mexico City. Design/methodology/approach This model suggests that service quality can be explained by way of the five dimensions of the SERVQUAL methodology, (reliability, assurance, tangibles, empathy and responsiveness) and in turn, quality explains both user satisfaction and the value of the service to its patrons. Finally, this model suggests that a positive increase in user satisfaction leads to a lineal and positive increase in user loyalty. The evaluation considered 297 users who made at least one electronic reference request during 2014. Findings The adjustment of the structural model reveals that the latent variables that explain quality are reliability and responsiveness, and that quality explains satisfaction, which in turn explains user loyalty. Originality The generation of an indicator to evaluate the reference services enables identification of its strengths and weaknesses to offer a more efficient service, considering that it represents a significant percentage of the library’s financial and human resources.

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Shenton, Andrew K. "From Model of Reality to Practical Tool: An Aid to Reference Librarians and Library Managers." Reference Librarian 55, no. 3 (July 1, 2014): 181–95. http://dx.doi.org/10.1080/02763877.2014.883343.

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Ahmadi, Mohammad, Parthasarati Dileepan, Sarla R. Murgai, and Wendy Roth. "An exponential smoothing model for predicting traffic in the library and at the reference desk." Bottom Line 21, no. 2 (August 22, 2008): 37–48. http://dx.doi.org/10.1108/08880450810898283.

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Seikel, Michele, and Thomas Steele. "Comparison of Key Entities Within Bibliographic Conceptual Models and Implementations: Definitions, Evolution, and Relationships." Library Resources & Technical Services 64, no. 2 (May 8, 2020): 62. http://dx.doi.org/10.5860/lrts.64n2.62.

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With the introduction of FRBR (Functional Requirements of a Bibliographic Record) in 1998, IFLA (the International Federation of Library Associations and Institutes) introduced a new conceptual entity relationship model. FRBR was soon followed by FRAD (Functional Requirements of Authority Data) and FRSAD (Functional Requirements of Subject Authority Data). With LRM (IFLA Library Reference Model) and two descriptive standards, the RDA Toolkit and BIBFRAME to follow, it helps catalogers to have a greater understanding of the entity relationship models they use for bibliographic description. The authors compare the models and descriptive standards. Differences among the entities, their definitions, and properties are examined and analyzed.

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Mitropoulos, Sarandis, George Dimitrios Baltasis, Michalis Rodios, and Christos Douligeris. "SociaLib: a collaborative digital library model platform using Web 2.0." Electronic Library 32, no. 5 (September 30, 2014): 622–41. http://dx.doi.org/10.1108/el-09-2012-0123.

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Purpose – The purpose of this paper is to present the SociaLib system, which is a collaborative digital library system. The system uses Drupal content management system to implement Web 2.0 functionalities and facilitate collaboration and cooperation between its users. It offers a variety of functions, like wikis, forums and it is also accessible from microbrowsers. Design/methodology/approach – The paper starts with a reference to collaboration in Digital Libraries and states related work. Then, it introduces the SociaLib system, including implementation and functionalities. There is also an example of how such a system can be used in a real-world situation. Ideas for future work are also included. Findings – The system was evaluated using a usability questionnaire on a subject of 50 people. The results were promising, showing user acceptance and satisfaction. Originality/value – This paper offer collaborative solutions to Digital Library users, helping them communicate and cooperate with colleagues on their research. The system uses Web 2.0 functions that enable the user to be more productive and also work mobile if he wishes.

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Kaewapichai, Watcharin, Pakorn Kaewtrakulpong, and Asa Prateepasen. "A Real-Time Automatic Inspection System for Pattavia Pineapples." Key Engineering Materials 321-323 (October 2006): 1186–91. http://dx.doi.org/10.4028/www.scientific.net/kem.321-323.1186.

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This paper presents a machine vision method to inspect the maturity of pineapples that ripe naturally. Unlike previous methods, the proposed technique can be categorized as a real-time non destructive testing (Real-Time NDT) approach. It consists of two phases, learning and recognition phases. In the learning phase, the system constructs a library of reference pineappleskin- color models. In the recognition phase, the same process is performed to build a pineappleskin- color model of the testing subject. The model is then compared with each of the reference in the library by a method called region-segmented histogram intersection. The subject is then labeled with the grade of the best match. The system achieved a high performance and speed (3 frames/sec.) in our experiment. The system also includes weighing machine on belt transmission for weight prediction.

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Hoffner, Courtney, Doug Worsham, Bethany Myers, Antonia Osuna-Garcia, Estéfani Bowline, and Kate Pham. "Reference Revamp: A 1-2 Model for Training and Tiered Services." Medical Reference Services Quarterly 40, no. 2 (April 3, 2021): 188–204. http://dx.doi.org/10.1080/02763869.2021.1912573.

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Setiawan, Setiawan, and Lailatul Qodariyah. "Pengembangan Manajemen Perpustakaan sebagai pusat informasi dan pendidikan di STAIMA Al-Hikam Malang." Journal EVALUASI 3, no. 2 (September 30, 2019): 253. http://dx.doi.org/10.32478/evaluasi.v3i2.290.

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The development of Library Management as an information center is important because the development of good library management will be able to support the learning process, the development of management in the library has a reference that is planing, organizing, actuating and controlling. Establishment of POAC Reference certainly does not want a stagnant library in Management Development, but POAC Reference wants Development in Library ManagementThe research method used is descriptive analytical research method. that is to say some possibilities to solve the actual problem by collecting data, compiling, or classifying it, analyzing and interpreting it. The object of research is the Library of the Islamic High School Library (STAIMA) Aly Al-Hikam Malang The results of the study stated that the STAIMA Al-Hikam Malang Library in the development of Library Management has an advanced program in the next 5-10 years, namely: 1. Management of services using the Loan (delivery order) model and repayment via Drop Box or delivery order applications, Extension through Mandiri website, service is open 24 hours nonstop. 2. Management Development in the Information Technology Section, namely increasing digital collections. 3. Security System with Big data, Anti-virus, digital preservation, RFID. The aim of the research measures so far about libraries as information centers to support education by having library management that is not only stagnant but has a better management development program

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Fedotov, A. M., T. S. Vasyuchkova, M. A. Derzho, N. A. Ivancheva, and O. A. Fedotova. "The electronic library model to support a «blended learning» system at Novosibirsk State University." Bibliosphere, no. 1 (March 30, 2016): 66–72. http://dx.doi.org/10.20913/1815-3186-2016-1-66-72.

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A technological approach for developing a digital library model to support the blended learning in Novosibirsk State University is considered in the article. The term «digital library» in this work is interpreted as an information management system of structured cataloged collections of interactive training and reference materials. The information system architecture, principles of integration with digital repository and rules of metadata representation and transformation are described. A special emphasis is paid on the activity with key terms dictionaries used for information resources systematization and classification, and modeling relations to the facts.

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Abdullah, Noor Azlin, and Safawi Abdul Rahman. "Application of Information Success Model in Perpustakaan Tun Abdul Razak (PTAR) UiTM." Journal of Academic Library Management (AcLiM) 1, no. 1 (July 6, 2021): 24–30. http://dx.doi.org/10.24191/aclim.v1i1.3.

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Information and Communications Technology (ICT) and Internet have changed the way organizations deliver services. Using ICT and Internet technology, organizations can deliver digital services to consumers quickly and effectively. In the context of libraries and digital libraries, service delivery has been greatly improved along with the extensive use of ICT and Internet in the library. This paper discusses the delivery of digital library services at UiTM’s Tun Abdul Razak Library (PTAR) with reference to the Information System Success Model introduced by Delone & Mclane. PTAR digital library initiatives such as MyKnowledge Portal, CHAT WITH LIBRARIAN, E-Class Information Skills (eKKM) are discussed by mapping them with service quality (SQ), Information Quality and System Quality elements in the IS Success Model. As a result, from the context of the use of the system as a service delivery platform, the implementation of PTAR digital initiative is found to be aligned with IS Success Model

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Cottrell, Janet R., and Michael B. Eisenberg. "Applying an Information Problem-solving Model to Academic Reference Work: Findings and Implications." College & Research Libraries 62, no. 4 (July 1, 2001): 334–47. http://dx.doi.org/10.5860/crl.62.4.334.

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The usefulness of the Eisenberg–Berkowitz Information Problem-Solving model as a useful categorization for academic reference encounters is examined. Major trends in the data include a high proportion of questions about location and access of sources, a lack of synthesis or production activities, and a consistent presence of system problems (such as hardware problems) that impede the information-seeking process. The implications of these trends for the reference process, librarian training, and campus organization are discussed.

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Khailova, Ladislava. "Selected reference sources in disability studies: an annotated bibliography." Reference Reviews 28, no. 8 (October 14, 2014): 2–6. http://dx.doi.org/10.1108/rr-01-2014-0012.

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Purpose – This paper aims to provide an overview of reference sources in the discipline of disability studies to aid academic and larger public libraries in their collection building efforts. Each discussed source is annotated, offering information on the title’s model for viewing disability, scope, structure and audience. Design/methodology/approach – Reference titles in disability studies were located through searches in WorldCat, then evaluated, selected and carefully annotated. Resources included in this annotated bibliography are those that move beyond the medical model of disability, exploring disability rather as a social construct. Also, works with interdisciplinary focus were preferred during selection. Findings – There is a variety of recently published reference resources in disability studies, including companions, encyclopedias, handbooks and series, that would potentially represent good additions to collections in academic and public libraries. Seven of these are annotated in this study. Originality/value – Post-medical disability studies target a broad range of audiences: sociologists, arts and humanities scholars, activists, people with disabilities, individuals without disabilities and medical practitioners and caretakers. Given this broad audience appeal, it can be argued that any academic library or large public library will benefit from setting up or updating its collections on this relatively new discipline of study. The resources annotated in this study assist interested libraries in this endeavor.

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Alexander, Stephanie, and Diana K. Wakimoto. "Exploration of reference models in a public university system." Reference Services Review 47, no. 1 (February 11, 2019): 21–36. http://dx.doi.org/10.1108/rsr-08-2018-0062.

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Purpose This study aims to investigate the reference and public service models used at academic libraries in the California State University system. Design/methodology/approach This exploratory study used a qualitative mixed methods design with an online survey and follow-up interviews with public services librarians. Findings The majority of the libraries in this study continue to use a traditional reference model with a physical desk staffed by librarians. Some libraries have moved to tiered or on-call reference using students and staff to triage patron questions. The majority of libraries’ public service points also follow a traditional configuration with separate service points for reference and other library public services. Research limitations/implications As this research is limited to one public university system, the results may not be generalizable to all academic libraries. Replicating this research in other systems would increase the generalizability of the results and allow for the generation of potential best practices for reference models and public service point configurations. Practical implications Librarians who are considering changes to their reference models and service point layouts can use the results as a starting point for conversations about the benefits and challenges of various models as well provide support to create an environment where changes to the models can be successfully implemented. Originality/value This study is one of the few to investigate multiple academic libraries’ approaches to reference and public services in the research literature. As such, it addresses a gap in the literature that case studies alone cannot fill.

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