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1

M, Jennings Kenneth, and Wolters Roger S, eds. The labor relations process. 8th ed. Mason, Ohio: Thomson/South-Western, 2005.

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2

M, Jennings Kenneth, and Wolters Roger S, eds. The labor relations process. Mason, OH: South-Western Cengage Learning, 2012.

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3

Holley, William H. The labor relations process. 5th ed. Fort Worth: Dryden Press, 1994.

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4

M, Jennings Kenneth, and Wolters Roger S, eds. The labor relations process. 7th ed. Fort Worth: Harcourt College Publishers, 2001.

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5

Holley, William H. The labor relations process. 4th ed. Chicago: Dryden Press, 1991.

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6

M, Jennings Kenneth, ed. The labor relations process. 6th ed. Fort Worth: Dryden Press, 1997.

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7

Holley, William H. The labor relations process. 3rd ed. Chicago: Dryden Press, 1988.

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8

Holley, William H. The labor relations process. 4th ed. Chicago: Dryden Press, 1991.

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9

Sauer, Robert L. Labor relations: Structure and process. 2nd ed. New York: Macmillan, 1993.

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10

Labor relations: Process and outcomes. Boston: Little, Brown, 1987.

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11

Fossum, John A. Labor relations: Development, structure, process. 5th ed. Homewood, IL: Irwin, 1992.

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12

Sauer, Robert L. Labor relations: Structure and process. Columbus, Ohio: Merrill Pub. Co., 1987.

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13

Fossum, John A. Labor relations: Development, structure, process. 8th ed. Boston: McGraw-Hill/Irwin, 2002.

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14

Labor relations: Development, structure, process. 3rd ed. Plano, Tex: Business Publications, 1985.

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15

Labor relations: Development, structure, process. Boston: McGraw-Hill Irwin, 2009.

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16

Fossum, John A. Labor relations: Development, structure, process. 6th ed. Chicago: Irwin, 1995.

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17

Labor relations: Development, structure, process. 4th ed. Homewood, IL: BPI/Irwin, 1989.

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18

Labor relations: Development, structure, process. New York, NY: McGraw-Hill, 2012.

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19

Fossum, John A. Labor relations: Development, structure, process. 7th ed. Boston: Irwin/McGraw-Hill, 1999.

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20

The grievance process in labor-management cooperation. Westport, Conn: Quorum Books, 1993.

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21

Jürgen, Feldhoff, ed. The culture of labour in the transformation process: Empirical studies in Russian industrial enterprises. Frankfurt am Main: Peter Lang, 1998.

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22

Ghosh, Ruma. Brick kiln workers: A study of migration labour process and employment. Noida: V. V. Giri National Labour Institute, 2004.

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23

The interaction of industrial relations and the political process in selected developing countries of Africa and Asia: A comparative analysis. Geneva: International Institute for Labour Studies, 1985.

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24

Audits, California Bureau of State. Department of Industrial Relations: Its process for verifying the status of licenses issued to farm labor contractors is operational but needs some improvement. Sacramento: California State Auditor, Bureau of State Audits, 2002.

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25

Zetka, James R. Militancy, market dynamics, and workplace authority: The struggle over labor process outcomes in the U.S. automobile industry, 1946 to 1973. Albany, NY: State University of New York Press, 1995.

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26

Callaghan, John. The Labour Party and foreign policy: A history. London: Routledge, 2007.

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27

MacShane, Denis. International labour and the origins of the Cold War. Oxford: Clarendon Press, 1992.

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28

United States. Congress. House. Committee on Education and Labor. Subcommittee on Labor-Management Relations. Hearing on implication for workers of the fast track process and the Mexican Free Trade Agreement: Joint hearing before the Subcommittee on Labor-Management Relations and the Subcommittee on Employment Opportunities of the Committee on Education and Labor, House of Representatives, One Hundred Second Congress, first session, hearing held in Washington, DC, April 30, 1991. Washington: U.S. G.P.O., 1991.

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29

United States. Congress. House. Committee on Education and Labor. Subcommittee on Labor-Management Relations. Hearing on implication for workers of the fast track process and the Mexican Free Trade Agreement: Joint hearing before the Subcommittee on Labor-Management Relations and the Subcommittee on Employment Opportunities of the Committee on Education and Labor, House of Representatives, One Hundred Second Congress, first session, hearing held in Washington, DC, April 30, 1991. Washington: U.S. G.P.O., 1991.

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30

Slovakia) Law as a Unifying Factor of Europe - Jurisprudence and Practice (Conference) (2010 Bratislava. Trends in the development of private law in the context of European unification: Section of Civil Law : English part. Liberalization of labour relations regulation in the process of globalization : Section of Labour Law : English part : collection of papers from the international scholastic conference Law as a Unifying Factor of Europe - Jurisprudence and Practice organised by the Comenius University in Bratislava, Faculty of Law on 21st-23rd of October 2010. Bratislava: Comenius University in Bratislava, Faculty of Law, 2011.

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31

Bonello, B. Borg. Restructuring employment relations?: Quality circles and their impact on the labour process in two engineering firms. [s.l.]: typescript, 1986.

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32

Sergio, Quiñones Tinoco Carlos, ed. La relación laboral y el proceso de globalización. Durango, Dgo: Editorial de la Universidad Júarez del Estado de Durango, 2010.

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33

Singh, Manjit. The political economy of unorganised industry: A study of the labour process. New Delhi: Sage Publications, 1990.

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34

Costa, Marcelo Freire Sampaio. Eficácia dos direitos fundamentais entre particulares: Juízo de ponderação no processo do trabalho. São Paulo: Editora LTr, 2010.

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35

Beyond taylorism: Computerization and the new industrial relations. Basingstoke: Macmillan Press, 1992.

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36

Beyond Taylorism: Computerization and the new industrial relations. New York, NY: St. Martin's Press, 1992.

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37

Lee, Ho Heun. The role of the state in Korean industrial relations: The relationship between state and labour in the process of industrialization. [s.l.]: typescript, 1997.

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38

United States. Congress. Commission on Security and Cooperation in Europe. Implementation of the Helsinki accords: Hearings before the Commission on Security and Cooperation in Europe, Ninety-ninth Congress, second session, human rights and the CSCE process in Eastern Europe, February 25, 1986, and human rights and the CSCE process in the Soviet Union, February 27, 1986. Washington: U.S. G.P.O, 1986.

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39

United States. Congress. Commission on Security and Cooperation in Europe. Implementation of the Helsinki accords: Hearings before the Commission on Security and Cooperation in Europe, Ninety-ninth Congress, second session, human rights and the CSCE process in Eastern Europe, February 25, 1986, and human rights and the CSCE process in the Soviet Union, February 27, 1986. Washington: U.S. G.P.O., 1986.

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40

Branford, Sue. Lula and the Workers Party in Brazil. New York: New Press, 2003.

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41

Labor Relations Process. Cengage South-Western, 2016.

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42

The Labor Relations Process. 9th ed. South-Western College Pub, 2008.

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43

Wolters, Roger S., Kenneth M. Jennings, and William H. Holley. The Labor Relations Process. 8th ed. South-Western College Pub, 2004.

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44

Fossum, John A. Labor Relations: Development, Structure, Process. McGraw-Hill Education, 2014.

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45

Symon, Graham, and Johannes Kirsch. Employment Relations and Labor Process. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780198785446.003.0005.

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The resource squeeze and uncertainty exacerbated by marketization can lead to disorganization trends in employment relations and tight management control in the labor process. This chapter presents findings from interviews with managers, worker representatives, and front-line workers concerning worker voice, pay setting, job insecurity, performance management, professional autonomy, and staff–client interactions. Management control in the labor process is directly related to the quality of the service, since they include the amount of interaction (whether there is a speedup), its nature (whether it is narrowly focused on job outcomes), and its distribution (whether there is creaming and parking). We show that the extent to which these outcomes differ within countries depends on degrees of resource scarcity and uncertainty specific to each market segment.
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46

Fossum. Labor Relations: Development, Structure and Process. McGraw-Hill Education, 2000.

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47

Voelker, Keith E., and Robert L. Sauer. Labor Relations: Structure and Process (2nd Edition). 2nd ed. Prentice Hall, 1992.

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48

Voelker, Keith E., and Robert L. Sauer. Labor Relations: Structure and Process (2nd Edition). Prentice Hall, 1992.

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49

1946-, Wardell Mark L., Steiger Thomas L. 1958-, and Meiksins Peter 1953-, eds. Rethinking the labor process. Albany, N.Y: State University of New York Press, 1999.

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50

J, Julius Daniel, ed. Managing the industrial labor relations process in higher education. Washington, D.C: College and University Personnel Association, 1993.

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