Dissertations / Theses on the topic 'Krah?'
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Krah, Eckehard [Verfasser]. "Dialogorientierte Produktgestaltung: erfinderischer - kooperativer - zukunftsfähiger / Eckehard Krah." Siegen : Universitätsbibliothek der Universität Siegen, 2013. http://d-nb.info/1035542293/34.
Full textKerschensteiner, Klaus [Verfasser], Hans [Akademischer Betreuer] Krah, and Rüdiger [Akademischer Betreuer] Harnisch. "Verpackungssemiotik / Klaus Kerschensteiner ; Hans Krah, Rüdiger Harnisch." Passau : Universität Passau, 2019. http://d-nb.info/1189418800/34.
Full textKerschensteiner, Klaus Verfasser], Hans [Akademischer Betreuer] Krah, and Rüdiger [Akademischer Betreuer] [Harnisch. "Verpackungssemiotik / Klaus Kerschensteiner ; Hans Krah, Rüdiger Harnisch." Passau : Universität Passau, 2019. http://nbn-resolving.de/urn:nbn:de:bvb:739-opus4-6393.
Full textKrah, Thomas [Verfasser]. "Mikrotasterarrays zur parallelisierten Messung von Mikrostrukturen / Thomas Krah." Aachen : Shaker, 2011. http://d-nb.info/1070150703/34.
Full textMelo, Jorge Henrique Teotonio de Lima. "K?jr?: a vida social de uma machadinha krah?" Universidade Federal do Rio Grande do Norte, 2010. http://repositorio.ufrn.br:8080/jspui/handle/123456789/12264.
Full textCoordena??o de Aperfei?oamento de Pessoal de N?vel Superior
This paper proposes to analyse a situation of social drama involving the Krah? Indians (classified in ethnology as belonging to J?-Timbira group) and the Museu Paulista of the Universidade de S?o Paulo, which we can classify as two distinct social fields. The understanding of the drama is conveyed through an examination of each of these fields and the coming together of both on the basis of the positions taken up, within the network of relationships established during the social process, by actors representing both the Krah? field and what we may call here the academic-administrative field. A multi-sited ethnographic approach is adopted, seeking the complexity of the drama and the positions in the aforementioned network, taking into consideration institutional political projects, personal projects and personal trajectories within a historical perspective. The aim is to encourage discussion of the relationship between the formation of the historical-scientific and ethnographic museums and the practices of the anthropological discipline, as well as the social role of these institutions and the processes of signification of objects belonging to the indigenous material culture
O presente trabalho prop?e a an?lise de uma situa??o de drama social envolvendo a etnia Krah? (classificada na etnologia como pertencente ao grupo J?-Timbira) e o Museu Paulista da Universidade de S?o Paulo, os quais classificamos como dois campos sociais distintos. O entendimento do drama se objetiva por meio do exame de cada um desses campos e da aproxima??o de ambos com base nas posi??es assumidas, dentro da rede de rela??es estabelecidas durante o processo social, por atores representativos tanto do campo Krah? quanto do que convencionamos chamar aqui de campo acad?mico-administrativo. ? realizada uma abordagem etnogr?fica multi-situada, que busca complexificar a constru??o do drama e as posi??es na referida rede, levando-se em considera??o projetos pol?ticos institucionais, projetos pessoais e trajet?rias de vida inscritos em uma perspectiva hist?rica. Pretende-se levantar discuss?es sobre a rela??o da forma??o dos museus hist?rico-cient?ficos e etnogr?ficos com pr?ticas da disciplina antropol?gica, bem como o papel social dessas institui??es e os processos de significa??o de objetos de cultura material ind?gena
Krah, Thomas Verfasser], and Stephanus [Akademischer Betreuer] [Büttgenbach. "Mikrotasterarrays zur parallelisierten Messung von Mikrostrukturen / Thomas Krah ; Betreuer: Stephanus Büttgenbach." Braunschweig : Technische Universität Braunschweig, 2011. http://d-nb.info/1231992417/34.
Full textKrah, Franziska [Verfasser]. ""Ein Ungeheuer, das wenigstens theoretisch besiegt sein muß“ : Pioniere der Antisemitismusforschung in Deutschland / Franziska Krah." Frankfurt am Main : Campus Verlag, 2017. http://www.campus.de/home/.
Full textWeber, Fabian. "Franziska Krah: „Ein Ungeheuer, das wenigstens theoretisch besiegt sein muß.“ Pioniere der Antisemitismusforschung in Deutschland." HATiKVA e.V. – Die Hoffnung Bildungs- und Begegnungsstätte für Jüdische Geschichte und Kultur Sachsen, 2018. https://slub.qucosa.de/id/qucosa%3A34636.
Full textKrah, Maximilian [Verfasser]. "Die Nachfolgehaftung beim Unternehmenskauf : Überlegungen zu einer Reform unter Berücksichtigung des US-amerikanischen Rechts / Maximilian Krah." Frankfurt : Peter Lang GmbH, Internationaler Verlag der Wissenschaften, 2012. http://d-nb.info/1042412979/34.
Full textKrah, Anne-Sophie [Verfasser], and Ralf [Akademischer Betreuer] Korn. "Least-Squares Monte Carlo Methods in the Life Insurance Sector / Anne-Sophie Krah ; Betreuer: Ralf Korn." Kaiserslautern : Technische Universität Kaiserslautern, 2021. http://d-nb.info/1241117659/34.
Full textKrah, Ulrike [Verfasser]. "Enzymatische Bildung von salzgeschmacksverstärkenden Peptiden aus Milch- und Hühnereiklarproteinen: Ein Beitrag zur Salzreduktion von Käsezubereitungen / Ulrike Krah." München : Verlag Dr. Hut, 2018. http://d-nb.info/1162767138/34.
Full textKrah, Nils [Verfasser], and Bernd [Akademischer Betreuer] Jähne. "Visualization of air and water-sided concentration profiles in laboratory gas exchange experiments / Nils Krah ; Betreuer: Bernd Jähne." Heidelberg : Universitätsbibliothek Heidelberg, 2014. http://d-nb.info/1180031547/34.
Full textKlarenbach, Hans-Christoph [Verfasser], Jens Onno [Akademischer Betreuer] Krah, Ralph [Akademischer Betreuer] Kennel, and Joachim [Akademischer Betreuer] Holtz. "Hochdynamische Servoantriebe mit paralleler Algorithmenverarbeitung / Hans-Christoph Klarenbach. Gutachter: Ralph Kennel ; Joachim Holtz. Betreuer: Jens Onno Krah ; Ralph Kennel." München : Universitätsbibliothek der TU München, 2013. http://d-nb.info/1036495094/34.
Full textKrah, Jennifer Maria Verfasser], Armin [Gutachter] Lude, and Marco [Gutachter] [Rieckmann. "Partizipative Hochschulbildung für nachhaltige Entwicklung. Implementation und Institutionalisierung in Mexiko und Deutschland / Jennifer Maria Krah ; Gutachter: Armin Lude, Marco Rieckmann." Ludwigsburg : Pädagogische Hochschule Ludwigsburg, 2018. http://d-nb.info/1155924894/34.
Full textKrah, Verena [Verfasser]. "Die d-Transposition der großen Arterien unter dem Aspekt des Auftretens von aortopulmonalen Kollateralen nach arterieller Switch Operation / Verena Krah." Mainz : Universitätsbibliothek der Johannes Gutenberg-Universität Mainz, 2021. http://d-nb.info/1238223095/34.
Full textKrah, Franz-Sebastian [Verfasser], Hanno [Akademischer Betreuer] Schäfer, Jörg [Gutachter] Müller, Hanno [Gutachter] Schäfer, and Johan Philipp [Gutachter] Benz. "Patterns and processes of fungal community ecology / Franz-Sebastian Krah ; Gutachter: Jörg Müller, Hanno Schäfer, Johan Philipp Benz ; Betreuer: Hanno Schäfer." München : Universitätsbibliothek der TU München, 2019. http://d-nb.info/1209269724/34.
Full textKrah, Rubertha Rosemarie [Verfasser], and Jens Martin [Akademischer Betreuer] Werner. "Post-hoc-outcome-Analyse der chronisch Hepatitis-C-Virus infizierten Patienten der SiLVER-Studie / Rubertha Rosemarie Krah ; Betreuer: Jens Martin Werner." Regensburg : Universitätsbibliothek Regensburg, 2020. http://d-nb.info/1214886965/34.
Full textKrah, Alexander [Verfasser], Peter-Michael [Gutachter] Kloetzel, Thomas [Gutachter] Meyer, and Wolfgang [Gutachter] Lockau. "Die Entwicklung von Immunoproteomics-Methoden am Beispiel der Identifizierung Magenkarzinom-assoziierter Helicobacter pylori Antigene / Alexander Krah ; Gutachter: Peter-Michael Kloetzel, Thomas Meyer, Wolfgang Lockau." Berlin : Humboldt-Universität zu Berlin, 2004. http://d-nb.info/1207621773/34.
Full textLindeberg, Eric, and Petter Larsson. "Generella krav : Modell för generalisering av krav." Thesis, Uppsala universitet, Institutionen för informatik och media, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-314950.
Full textLannhard, Matilda, and Linn Larsson. "Är KRAV ett krav närkonsumenter väljer livsmedel? : En kvantitativ studie om konsumentersköpintention till KRAV-märkta livsmedel." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-85401.
Full textDo Eco-labels really matter? - A quantitative study of consumers' purchase intention for Eco-labeled foodThe interest in the environment, green marketing, sustainable consumption, and green labels on food products has increased over the last years. During 2020 the food consumption in general in Sweden increased but the consumption of eco-labelled food products decreased. Due to this conflict of decreasing eco-consumption of food and increasing interest in the environment this study aims to explain what factors affect consumers intentions of purchasing KRAV-labelled food products.Based on the purpose of the study the research approach was deductive. The research method for the study was quantitative which was conducted through a survey that collected 307 responses from consumers with different demographics and backgrounds.The results given from the data showed that all variables that were constructed and formulated in the theoretical framework had a significant relationship with the purchase intention. The variables that were tested were attitude, subjective norm, perceived behavioural control, environmental concern, environmental knowledge, perceived consumer efficiency, skepticism, price, quality and brand. A statistical analysis was also conducted on the demographics of the respondents which showed that women and individuals over 30 are more likely to have a higher purchase intention than the other segments. Furthermore, the multiple linear regression analysis showed that the variables subjective norm, environmental concern, environmental knowledge, perceived consumer efficiency, price and brand in combination are valuable when it comes to understanding the purchase intention of KRAV-labelled products, meaning that companies can predict consumers purchase intention by calculating these variables.
Hansson, Linda, and Anna Singmo. "Krav i markanvisningstävlingar." Thesis, Högskolan Väst, Avdelningen för Matematik, Data- och Lantmäteriteknik, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hv:diva-13451.
Full textLand allocations can only be performed by the Swedish municipalities on the land they themselves own. When the municipalities design a land allocation, they have different types of procedures to choose from. One of these is called land allocation competition, when chosen its often for an area which the municipality already have formed a vision regarding what it should become. A competition program is created with certain demands set by the municipality, following the developers create a design for the area and present this. Subsequently the municipality consider the designs and choses the one which falls best in line with the competition program. The aim of the study is to investigate how the Swedish municipalities frame the land allocation competitions, and which types of demands they outline in the competition programs. All 290 Swedish municipalities were contacted and 200 of them responded on whether they use land allocation competitions, in total 43 municipalities use such. The study only contains land allocation competitions that have been completed after January 1st, 2015. A total of 57 land allocation competitions have been examined.The result of the study shows that the Swedish municipalities requires different types of demands, some more specified than others. It can also be shown that demands are outlined which extends beyond such defined in the Swedish constitutional law and the planning and building act. In conclusion, municipalities strive to reach goals of sustainable development in the process of building a city. Municipalities demands that exploitation contribute to a sustainable urban planning and design.
Swensson, Erica, and Carolina Lindahl. "Krav på KRAV : En attitydundersökning gjord på företagsekonomistudenter vid Uppsala Universitet." Thesis, Uppsala University, Department of Business Studies, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8878.
Full textAldrig förr har den svenska konsumenten varit så hälso- och miljömedveten. Ett resultat av detta är att fler mervärdesmärkningar har dykt upp på våra butikshyllor. En av de mest kända mervärdesmärkningarna inom ekologiskt producerade varor är i dagsläget KRAV-märkningen.
Syftet med denna uppsats är att undersöka om Uppsala Universitets företagsekonomistudenters attityder gentemot KRAV-märkta produkter stämmer överens med den bild som KRAV vill förmedla. Studenterna har fått ange vilka produktattribut de anser vara av störst vikt vid livsmedelsinköp, vilka sedan har jämförts med hur väl de anser att KRAV uppfyller dessa. Genom detta har vi kunnat urskilja en generell attityd hos studenterna gentemot KRAV-märkta produkter.
Resultatet visar på att studenterna har en positiv attityd gentemot KRAV-märkta varor. Dock visar undersökningen på att den bild som KRAV vill förmedla inte helt överensstämmer med den bild som studenterna har om varumärket. Den traditionella bilden av KRAV, där samhälls- och miljöansvar står i fokus, anser studenterna att KRAV uppfyller mycket väl. KRAV har däremot inte lyckats med att förmedla att KRAV-märkta produkter numera även står för god hälsa och smak. Vidare kan vi urskilja en tendens mot att studenterna inte värdesätter KRAV:s traditionella värderingar särskilt högt. Samhällsansvar och miljöansvar är inte någon prioritet vid studenternas val av livsmedel.
Slutsatsen vi kan dra av detta är att om KRAV vill nå ut till studenterna som målgrupp bör de lägga större betoning på de produktrelaterade attributen som studenterna anser vara av störst vikt (smak, nyttigt, kvalité, tillgänglighet). KRAV bör fortsätta sitt arbete med att ladda varumärket med hälsoargument och framhäva de attribut som studenterna värdesätter hög
Lindgren, Kristoffer, and Gustav Nejdsäter. "Högt KRAV på tredje hjulet : - Relationerna mellan KRAV, ICA och Grangärde musteri." Thesis, Uppsala University, Department of Business Studies, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-7543.
Full textFrykholm, Per. "Krav- och kapacitetsanalys Segling." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-1357.
Full textForsberg, Henrik. "Krav- och kapacitetsanalys Simning." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-1358.
Full textSamuelsson, Lars. "Krav- och kapacitetsprofil ishockey." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-2232.
Full textSjörs, Daniel. "Krav- och kapacitetsanalys ishockey." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-2236.
Full textLystad, Daniel. "Krav- och kapacitetsanalys ishockey." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-2243.
Full textEdvardsson, Mia. "Krav- och kapacitetsprofil - långdistanslöpning." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-2253.
Full textBlomkvist, Rickard, and Nils Wilander. "Framtidens krav på kontorslokaler." Thesis, Högskolan i Gävle, Avdelningen för ekonomi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-12754.
Full textJonsson, Lina. "Godtrosförvärvslagens krav på besittning." Thesis, Uppsala universitet, Juridiska institutionen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-195323.
Full textRydholm, Stefan. "Transportsamverkan : krav och mål." Thesis, University of Skövde, Department of Computer Science, 1997. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-273.
Full textDenna rapport är ett examensarbete som utförts vid Institutionen för datavetenskap vid Högskolan i Skövde.
Examensarbetet behandlar transportlogistik och samordning av företag i allmänhet, samt ett transportsamordningsprojekt i Falköping.
Denna rapport syftar till att utgöra en form av rekommendation för en sådan transportsamverkan.
Rapporten inleds med en bakgrundsbeskrivning där jag redovisar varför och hur transportsamordningsprojektet i Falköping startade samt vilka fördelar en fungerande transportsamverkan kan ge.
I introduktionen gör jag en historisk tillbakablick över transportlogistikens utveckling samt beskriver de fyra transportkomponenterna; väg, terminal, godsbärare och drivmedel. Här behandlar jag även organisationsteoretiska faktorer som kan inverka vid en samordning av företag.
Rapporten innehåller också en detaljerad problembeskrivning där jag avgränsar problemet samt ger två perspektiv ur vilka problemen kan granskas. Dessutom anger jag ett antal problemställningar som jag anser vara intressanta och motiverar varför jag ser dem som intressanta.
Vidare redovisar jag mitt tillvägagångssätt vid genomförandet av en intervjuundersökning, analyserar den insamlade informationen samt drar slutsatser med utgångspunkt från denna analys samt reflekterar över hur det projekt jag studerat varit organiserat och hur det har utvecklats.
I rapportens sista kapitel försöker jag, med utgångspunkt från de erfarenheter jag skaffat mig under arbetets gång, att ge ett antal rekommendationer gällande transportsamordning och projekt liknande det i Falköping.
Bergström, Daniel, and Ottilia Lönqvist. "Revisionens krav på informationssäkerhet." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18484.
Full textUppsatsnivå: D
Vukliševičová, Nikola. "Krajské zřízení (Karlovarský kraj)." Master's thesis, Česká zemědělská univerzita v Praze, 2017. http://www.nusl.cz/ntk/nusl-315915.
Full textKhalil, Bädges, and Oscar Nilsson. "BEGRÄNSNINGSLAGEN STÄLLER KRAV, MEN…" Thesis, Malmö universitet, Fakulteten för hälsa och samhälle (HS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-27120.
Full textThe purpose of this study is to illustrate the temporary law of limitation of residence permit and how it impacts individuals who are subjected by the law. The main pur-pose of the law is to push the individuals to integrate to the Swedish labor market, which later could ease the individual’s integration into society.Those individuals who are affected by the law are newly arrived people who came to Sweden after the 24th of November 2015 during the migration crisis.We aim to examine how the individuals have reasoned when they’ve chosen work, and how their motivation and sense of coherence is affected by it. The theoretical premise for this essay is Maslows theory about the human hierarchy of needs and Antonowskys theory about sense of coherence. The method used in this essay was a qualitative method using a semi structured interview. It was clear that the individuals understood the law and the basic behind it. But it appeared that it was hard for the individuals to live up to the requirements due to the Swedish labor market not being suited for newcomers. In addition, this law could potentially have an opposite effect because the individuals do not know whether they can stay in the country or not.
Nilsson, Fredrik. "Arbetsmiljölagens krav på ledare." Thesis, Linnéuniversitetet, Institutionen för pedagogik och lärande (PEL), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-70667.
Full textMårdh, Sebastian. "Krav på utbildaren : Framtida krav på utbildaren efter införandet av kontraktsanställning av soldater." Thesis, Swedish National Defence College, Swedish National Defence College, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:fhs:diva-788.
Full textFörsvarsmakten får fler och svårare uppgifter att lösa i framtiden. Internationella insatser blir en allt större del av Försvarsmaktens verksamhet. Konflikterna i insatsområdena är komplexa och kräver att Försvarsmakten har välutbildade officerare och soldater. Samtidigt strävar Försvarsmakten efter att ha förband redo att sättas in och genomföra insats på kort varsel. Detta har medfört att Försvarsmakten i framtiden kommer rekrytera soldater på frivillig grund och det innebär att värnplikten avskaffas. De blir en del av ett stående förband, där motivationen att lösa uppgift är hög. För att kunna rekrytera soldater till förbanden krävs att utbildningen som bedrivs har en hög kvalité, är utvecklande och utmanande för soldaten. Ovan presenterade förutsättningar bidrar till, enligt min mening, att kraven på den som utbildar rimligtvis borde förändras. Syftet, med uppsatsen, är att undersöka vilka krav det, i framtiden,kommer ställas på utbildaren som skall utbilda kontraktsanställda soldater? Undersökningen grundar sig i officerares syn på de nuvarande och framtida kraven på utbildaren. Resultatet av undersökningen visar att kraven på stridsutbildning, i allt väsenligt, kommer se likadant ut. Där kravet på personlig färdighet blir allt viktigare. Däremot kommer krav kopplat till ledarskap och förhållningssätt ändras jämfört med tidigare. Bland annat tror officerare att skapa förtroende och vara ett föredöme i utbildningen är viktigt, för att motivera soldaterna till att utvecklas.
The Swedish Armed Forces gets more task and more difficult problems to solve in the future. International efforts are becoming an increasingly larger part of The Armed Forces activities. The conflicts in the areas of action are complex and require that the Armed Forces have well trained officers and soldiers. At the same time The Armed Forces strive to have units ready to deploy and implement an effort on short notice. This has led to The Armed Forces in the future will recruit soldiers on a voluntary basis and that the compulsory military service will be abolished. The soldiers become part of a standing unit, where the motivation to solve the task is high. In order to recruit soldiers for the troops required that the training will have a high quality, is evolving and challenging for the soldier. The above-presented conditions contribute to, in my opinion that the requirements of the person who educate and train ought to change. The purpose of this paper is to investigate what the requirements, in the future, will be on the trainer to train contracted soldiers? The study is based on officer’s view of the current and future requirements for the trainer. The results of the survey show that the requirements for the combat training, in all inextricably, will be the same. Where the requirement of personal skills are important. However, the requirements related to leadership and attitude will change compared to earlier. Among other things, officers believe that building confidence and be a model of education is important, to motivate the soldiers to be developed.
Galic, Rade, and Goran Vladic. "Vilka krav ställer revisionsbyråerna på nyutexaminerade studenter vid rekrytering? Vilka krav väger tyngst?" Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-18817.
Full textUppsatsnivå: C
Årling, Carl. "Fler krav är lägre krav? : En analys av läroplansskiftets förändringar i musikämnets kursplan." Thesis, Uppsala universitet, Institutionen för musikvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-301406.
Full textFors, Elin, and Elin Fritz. "Vem vet KRAV? : En kvantitativ studie angående informations- och kunskapsbristen för KRAV-märkt konsumtion." Thesis, Umeå universitet, Företagsekonomi, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-90819.
Full textBengtsson, Anna, Bernadette Acs, and Erik Lejon. "Callcenter outsourcing : Krav och kvalitetssäkring." Thesis, Växjö University, School of Management and Economics, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-2274.
Full textOutsourcing och specifikt callcenter outsourcing diskuteras bland företag. Tyngden i diskussionen ligger på kvalitén, som är en aktuell aspekt av fenomenet callcenter outsourcing. Frågan berör flera parter; de företag som outsourcar, callcenter och konsumenter. Callcenters är organisationer som är specialiserade inom kundkontakt och har i uppgift att kommunicera med företags konsumenter, genom att svara på frågor eller bidra med övrig information och hjälp som konsumenten är i behov av.
Teorier som ligger till grund för vår uppsats, rör callcenter outsourcing, kvalitet och kvalitetssystem. Vidare har vi diskuterat var forskningen står idag och utifrån det identifierat vårt valda forskningsområde, där vi ämnar besvara frågan gällande vilka olika kvalitetskrav som kunden ställer och hur dessa säkerställs hos den outsourcade callcenterfunktionen, det vill säga leverantören av tjänsten. Kvalitetsaspekten är av stor vikt, därför att dålig service direkt reflekteras på det företag som outsourcar tjänsten, trots att det inte själva utför den. Bristande kvalitet kostar stora summor för verksamheter, närmare bestämt 10 – 30 procent av dess omsättning och därav är det av vikt att företag som outsourcar tjänster och leverantörer som levererar tjänsterna, är införstådda i vikten av kvalitetsaspekten.
Det slutsatser vi dragit i uppsatsen, är att kunderna ställer olika krav på leverantörerna beroende på den typ av tjänst som ska levereras. Kraven kan handla om bemötande, sekretess, tillgänglighet och att hålla en specifik standard. Dessutom har vi i uppsatsen kommit fram till att leverantörerna använder sig av olika kvalitetssystem för att säkra kvalitén på tjänsterna som outsourcas, allt från kvalitetssystemet ISO9000 och COPC till egenutformade kvalitetssystem och avtal.
Outsourcing, especially call centre outsourcing, is discussed in many companies. One topic in the discussion is the quality of the service provided. The quality is important for all involved parties, companies who outsource their call centre, the call centre and especially for the consumers. Call centres are companies specialized in customer contact, undertaking the communication between the consumer and the company, through answering questions, providing information or support.
The theories that initiates this essay is based on call centre outsourcing, quality and quality systems. Through a discussion of previous research, we specify our main area of the study. We intend to answer the question of how the quality requirements set by the company is guaranteed by the call centre. Quality is an important topic since the company outsourcing is directly affected by bad service quality. Poor quality is a high cost driver for companies, and research has shown that deficient quality can reduce the company’s turnover by 10-30 percent.
The conclusion in this essay is that companies set different demands on the call centre, depending on what type of service they agree on. The demands could be about behaviour, secrecy, availability or maintaining a specific level of standard and quality. To secure the level of quality, call centres use different quality systems, such as ISO9000, COPC, systems developed by the call centre it self or service level agreements.
Keskikangas, Agnes. "Krav- och kapacitetsanalys för Capoeira." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-1353.
Full textLundberg, Anders. "Krav- och kapacitetsanalys för Ishockey." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-1368.
Full textHenriksson, Linda. "Krav- & Kapacitetsanalys Kvinnlig Truppgymnastik." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-1370.
Full textHallgren, Frej. "Krav och kapacitetsanalys för tennis." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-1371.
Full textJohansson, Richard. "Krav- och kapacitetsprofil för ishockey." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-2226.
Full textKemppainen, Frida. "Krav och kapacitetsanalys för damfotbollen." Thesis, Gymnastik- och idrottshögskolan, GIH, Tränarlänken, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-2234.
Full textØen, Martin Nerhus. "Svømmehaller og krav til energieffektivitet." Thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for bygg, anlegg og transport, 2010. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-11447.
Full textIndoor swimming pools are a special building category, which due to high temperature and moist air is different from other buildings such as residential houses and offices. The high indoor temperature combined with evaporation from the pool results in a high consumption of energy. Indoor swimming pools are not given any specific rules in the Technical Regulations under the Planning and Building Act (TEK), even though the consumption of energy can be three times that given for sports centers. The aim of this report is to find requirements regarding the consumption of energy for indoor swimming pools.The requirements regarding energy consumption in indoor swimming pools can be given in two ways; per available area, or per pool area. As the pool is the most important part of the facility, and as the size of it is crucial for the total energy use, it will be most appropriate to give the requirements per pool area.Statistics from running indoor swimming pools show that the average energy consumption is about 500 kWh/m2 available area or 4000 kWh/m2 pool area. The statistics is also showing that Danish swimming pools are using slightly less energy, with a consumption of 3000 kWh/m2 pool, even after that the numbers have been corrected for the climate difference between Oslo and Denmark.With the use of the energy computation computer program Simien, estimates are done to find an achievable limit for energy consumption in indoor swimming pools. The calculations are done for a 12,5 meter pool with the surrounding building as described in the guideline given by the Norwegian Swimming Federation. It is done calculations with different technical solutions regarding water heating and ventilation, and different U-values for the building envelope to evaluate the factors influencing on the total energy consumption.For the initial calculations the indoor swimming pool is made as stated by TEK-2010 with the use of ventilation to dehumidify the air. The annual energy consumption is almost 2800 kWh/m2 pool area. The fact that it is in the same range as the pools in the statistics show that the computation model is reasonable and reliable. The results are showing that evaporation and heating of water is responsible for the greatest use of energy. By using modern technical equipment for heat recovery and dehumidification of the air, the annual energy consumption can be reduced to 1825 kWh/m2 pool area. This equipment must be regarded as essential as it is giving such a great reduction.The U-values of the different parts of the building envelope is varied one at a time. This results in an increase in the investment cost due to greater insulation thicknesses, more expensive windows and greater air tightness. The profitability of each effort is assessed by using present value to compare the annual energy savings with the increased investment. It was found to be profitable to decrease the U-value of the walls from 0,18 to 0,15 W/m2K and the windows from 1,2 to 0,7 W/m2K, and to increase the air tightness from n50 equal 1,5 to 1,0 air changes per hour. It is not profitable to reduce the U-value for the roof and the floor based on the assumptions made in this report. The resulting energy consumption after performing the profitable efforts is reduced to 1780 kWh/m2 pool area.There is a passage for inspection surrounding the swimming pool, that due to the heat flow from the hall and the swimming pool are holding a greater temperature than necessary for the intended use. The effect of insulating the pool walls and the ceiling of the passage is investigated. With an insulation layer of 50 to 100 mm the annual reduction in energy consumption can be reduced with about 20 kWh/m2 pool area. It will not be set as a demand to perform this action as the technique is not commonly used. Further studies should be performed.The calculations are repeated for a 25 meter pool, to investigate the impact of the swimming pool size on the energy consumption per pool area. The annual consumption for the larger pool became just above 1600 kWh/m2 pool area, about 10 % less than that for the 12,5 meter pool. The requirements given based on the results from the smaller pool will therefore be achievable for larger indoor swimming pools.The accuracy of the results are investigated by varying the assumptions like shower time per user, water usage per shower and opening hours for the swimming pool. The variation is giving the greatest effect for the pool hall without heat recovery on the spill water and dehumidification on the ventilation air. The results must therefore be regarded as reasonable for the swimming pool performed with the recommendations given.
Tingström, Lina. "Arbetsrättsliga krav vid offentlig upphandling." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Rättsvetenskap, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-21807.
Full textPublic procurement is not only a method to acquire goods, but can also be used as a sociopolitical device to gain social visions. The method that supplied goods and services are produced by affect the labor and social conditions in the supply chain. By acquiring social conditions in a public procurement the procuring authority may strengthen the reliance of the citizens. Despite a comprehensive EU legislation in the area, it is uncertain which labor requirements the procuring authority may impose the supplier. The purpose of this thesis is to investigate to what extent a procuring authority may impose labor requirements in a public procurement, and to investigate if the proposal to a new procurement directive will result in an opportunity to impose labor requirements on the supplier. This thesis has concluded that it is not clear what labor requirements the procuring authority may demand the supplier of a public procurement. The biggest opportunity to demand a labor requirement to a supplier is by using award criteria. The Court of Justice of the European Union have clarified that social requirements may be used to meet needs of individuals and that award criteria do not need to be connected to the object of the procurement, but can be connected to the production of the goods or services of the contract. The thesis has also shown that the changes in the proposal to a new procurement directive do not increase the possibilities to require labor requirements in a public procurement. However, it does give the procuring authority further support in the choice of which labor requirements it may require.
Göras, Madelene. "Krav och kapacitetsanalys inom elitfotboll." Thesis, Swedish School of Sport and Health Sciences, GIH, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:gih:diva-231.
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