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Denson, Fabian Chad. "Knowledge worker motivation." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/29557.
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Demand for knowledge workers has increased relative to the available supply. A further cause for concern is that the requirements for managing knowledge workers differ from those for managing lower qualified employees. Due to scarcity and different management requirements, attracting and retaining the best available knowledge workers poses a serious challenge.The purpose of this study was to to identify and understand the impact of some of the key factors that motivate knowledge workers.A quantitative research design was employed with knowledge workers the targeted sample through purposive sampling combined with an element of snowballing. The final sample consisted of 91 respondents from different industries, educational backgrounds and age groups, but who all indicated that they were knowledge workers in the survey. The survey data was tested for reliability, validity and factor analysis used to narrow down the elements for the statistical analysis of the hypotheses.Following the research, the initial five hypotheses were narrowed down to four of which three were correlated to knowledge worker motivation. Management relationships as well as independence and interpersonal relationships were positively correlated whilst staff turnover was negatively correlated to knowledge worker motivation. Based on the research outcomes, recommendations were made to both knowledge workers and management. Furthermore, suggested areas for future research were provided.Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted
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Zulkifli, Izyani. "Knowledge worker training in Malaysia." Thesis, University of Nottingham, 2010. http://eprints.nottingham.ac.uk/11695/.
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An increasing number of countries have shifted, or are shifting, towards the knowledge-based economy. For these countries, including Malaysia, the quality of knowledge workers is extremely important in determining the pace and success of such transition. Thus, training is often carried out to improve the skills of knowledge workers at the workplace. But despite its importance, research on knowledge worker training is extremely limited. This study seeks to partially fill this gap in the literature by investigating three aspects of knowledge worker training in Malaysia. Using an online survey, data is collected from a sample of companies and knowledge workers in MSC Malaysia. In the first part of the study, the role of foreign ownership on the provision of, and participation in training in MSC Malaysia, is examined. Here the questions of whether or not there are any differences between the quantity and quality of training provided by local and foreign MSC-status companies and whether or not there are any differences in training participation between knowledge workers working at both entities are investigated. After establishing that some variations in training do exist between local and foreign companies in MSC Malaysia, the second part of the study examines in more detail the determinants of training among companies in MSC Malaysia. It particularly investigates the factors that affect the occurrence and magnitude of training by MSC-status companies as a whole To complement these findings, the final part of the study investigates the impact of training on the knowledge workers’ earnings, productivity and career advancement. Due to the nature of the data set, however, the issue of endogeneity of training and selectivity bias are not addressed in the analyses of wage effects of training while productivity is measured subjectively via the knowledge workers’ perceptions of the effect on ability to perform job tasks. The third analysis on career advancement is further divided into the impacts of training on the knowledge workers’ likelihood of receiving a promotion and searching for a new job.
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VILLAS, MARCOS VIANNA. "FACTORS THAT INFLUENCE KNOWLEDGE WORKER CONSULTANT GROUPS PERFORMANCE." PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIRO, 2001. http://www.maxwell.vrac.puc-rio.br/Busca_etds.php?strSecao=resultado&nrSeq=2261@1.
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PONTIFÍCIA UNIVERSIDADE CATÓLICA DO RIO DE JANEIROO fenômeno dos grupos multifuncionais nas organizações é recente e pouco conhecido. Dentre estes grupos existem aqueles onde seus membros utilizam apenas conhecimento (knowledge workers) nas suas atividades, e que foram formados para executar projetos de consultoria ou de desenvolvimento de novos produtos ou serviços. Este trabalho identifica e descreve fatores relacionados a pessoas, grupos, projetos e contexto que influenciam o desempenho de grupos de - knowledge workers - consultores, fatores estes identificados a partir da literatura corrente relacionada a trabalho em grupo, de entrevistas com consultores e da experiência do autor. Os resultados indicam, dentre os fatores estudados, quais deles são polêmicos (não há consenso sobre sua influência) e quais não são e, neste último caso, se sua presença melhora ou piora o desempenho destes grupos. Em ambos os casos, são apresentados comentários dos entrevistados de modo a esclarecer e ilustrar as conclusões.
The multi-functional group phenomenon in organizations is recent and barely understood. Some of these groups use essentially knowledge workers in their activities, and were formed to execute consultancy projects or to develop new products or services. This study identifies and describes factors related to people, groups, projects and context that influence the performance of these knowledge worker consultant groups. These factors were drawn from the present knowledge on workgroups, interviews with consultants and from the author`s professional experience. The results indicate in which factors there is consensus about their influence or not, and in both cases, comments are presented to explain or illustrate the conclusions.
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Olson, Branka V. "Experiential Workplace Design for Knowledge Work Organizations: A Worker Centered Approach." Case Western Reserve University School of Graduate Studies / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1459278058.
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Harris, Melvin T. "Child welfare worker educational preparation : an assessment of child welfare knowledge /." The Ohio State University, 1997. http://rave.ohiolink.edu/etdc/view?acc_num=osu1487948158627951.
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Swift, Laurie L. "A conceptual framework for the assessment of workplace impact on productivity." Thesis, Georgia Institute of Technology, 2011. http://hdl.handle.net/1853/42820.
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The Corporate Real Estate Executive has many factors to consider when selecting and outfitting workspace for the company's employees, most of whom are knowledge workers. There are many factors to consider other than cost including the office space design, the LEED or other green building characteristics of the space,the business context in which the company operates, and how all these factors work together to impact productivity.
A workplace and productivity assessment tool was completed for four different companies to assess eight different productivity elements and how they interact to impact productivity. Two companies occupied LEED certified facilities, one company occupied a green building, and the fourth company was in conventional office space.
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Strand, Lars-Olof. "Retaining Knowledge Workers : A ranking of the most valuable Rewards." Thesis, Blekinge Tekniska Högskola, Institutionen för industriell ekonomi, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-12710.
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With the past decades of a growing trend in the western-world where knowledge workers are replacing traditional workers the importance of finding ways to attract, retain and engage the former is becoming even more challenging as the preferences of this kind of workers is totally different than for other workers. Non-monetary rewards such as achievement, autonomy and feedback have for a long time been highlighted by researchers to be of importance, yet the human relations departments (HR) still seem not to have realized the importance of such rewards and while HR strategies often are focusing on total rewards as a summary of monetary and non-monetary rewards there is a lack of an uniform ranking of the importance in between them. The purpose of this thesis is to make a ranking of the non-monetary rewards being most valuable for a knowledge worker to retain them within a company. The job mobility for this group is high and failing to retain them would except for short-term costs and organizational knowledge loss risk to create a lack of competitive advantage in long-term. Based on an extensive review of literature and papers by both researchers and practitioners with aspect to motivation theories, knowledge workers and rewards a theoretical framework has been constructed derived to five propositions which have been tested in a single case study. The empirical data was collected from a case being described in-depth and consist of archival data from employee surveys during seven years of time which have been supported by interviews and observations to achieve a triangulation of data. During analysis the findings have been put in relation to the environmental factors present within the case to achieve a rich and trustworthy case study. The findings confirms earlier research that autonomy is one of the highest ranked reward for a knowledge worker but that affiliation is of equal or even higher importance. The result also indicates that the difference between knowledge workers and other kinds of workers with aspect to affiliation is low or even non-existent. The thesis has also shown that autonomy, praise/recognition and career/personal development is of far more importance for a knowledge worker than for other kind of workers which may act as an important input to HR professionals. Furthermore this thesis has by the construct of a theoretical framework based on content theories of motivation contributed with a theoretical ground to the system of total rewards defined by HR professionals.
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Schiller, Shelby L. "Exploring Social Worker Knowledge, Conceptualization, and Use of Cultural Humility in Hospice." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7739.
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This capstone project examined social workers’ knowledge, values, and beliefs as related to the concept of cultural humility to determine how hospice care professionals treat patients’ cultural preferences and traditions with respect and sensitivity at the end of life; as such practices have the ability to improve the hospice experience. Research questions addressed in the study (a) how social workers in Nevada define cultural humility in the context of hospice social work practice, (b) the values or principles hospice social workers in Nevada consider most important in providing culturally appropriate care to hospice patients, and (c) the ways hospice social workers in Nevada implemented a cultural humility stance within their practice. To obtain data for this project, connections with the local hospice care community were used to recruit interested individuals directly involved in service delivery through a convenience sampling method. Participant data was collected via a focus group with 9 participants, which was then recorded, transcribed, and analyzed. The method of analysis was thematic exploration and estimation of the prevalence of identified themes. Five major themes were identified through analyses: (a) individualized culture, (b) respect for others, (c) team-oriented approach, (d) implementation of cultural humility, (e) lack of formal training and integration of hands-on experience. Findings contribute to the generic hospice services knowledge base, working in synergy with previous research findings to help encourage future research studies on this topic.
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Blažková, Kristýna. "Management znalostních pracovníků." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-9122.
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These approaches have little relevance for executives contending with the day-to-day reality of running a company. Knowledge management is complex and multifaceted; it encompasses everything the organization does to make knowledge available to the business, such as embedding key information in systems and processes, applying incentives to motivate employees and forging alliances to infuse the business with new knowledge. Effective knowledge management requires a combination of many organizational elements--technology, human resource practices, organizational structure and culture--in order to ensure that the right knowledge is brought to bear at the right time. Knowledge management is still a relatively young field, with new concepts emerging constantly. Often, it is portrayed simplistically; discussions typically revolve around blanket principles that are intended to work across the organization. The aim of my diploma paper is to introduce knowledge workers management in well known and successful international organization, The Boston Consulting Group (BCG), that has been present in Czech Republic since 1990's. Knowledge workers management in BCG is described in context OF global economy situation, in which knowledge and knowledge workers play significant role. Knowledge kept in employees' brains is an intangible asset of every company, especially consulting company. Very often, the knowledge holders are not aware of the fact that their knowledge is important to the company and crucial to its Access. From the company point of view, it is necessary to recognize the key knowledge holder, to manage them and to try ensuring the working environment that enable easy knowledge sparing. From the BCG example, we can see that knowledge management is well established HR process, which manages hiring, retaining and developing relationships with alumni. Key issue is to motivate knowledge workers to share their knowledge, to develop the right environment and grant the right tools.
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Hornyak, Robert. "Knowledge Worker Behavioral Responses and Job Outcomes in Mandatory Enterprise System Use Contexts." Digital Archive @ GSU, 2012. http://digitalarchive.gsu.edu/cis_diss/47.
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The three essays that comprise my dissertation are drawn from a longitudinal field study of the work process innovation of sourcing professionals at a large multinational paper products and related chemicals manufacturing firm. The focus of this study is an examination of how characteristics of the work process innovation context impact enterprise system (ES) acceptance, rich ES use behavior and the resulting individual-level job outcomes realized by knowledge workers in a strategic business process. The ES, an enterprise sourcing application, was introduced to innovate the work processes of employees who perform the sourcing business process.
Over a period of 12 months, we collected survey data at four points in time (pre-implementation, immediately following training on the new system; following six months of use; and, following 12 months of use) to trace the innovation process as it unfolded. The three essays that comprise my dissertation focus on three key gaps in understanding and make three corresponding key contributions.
The first research essay focuses on the transition from an emphasis on behavioral intention to mental acceptance in mandatory use environments. This essay contributes to the technology acceptance literature by finding that work process characteristics and implementation characteristics are exogenous to beliefs about the technology and that these beliefs are important to understanding mental acceptance as well in mandatory use contexts. The second and third research essays emphasize the transition from lean use concepts to conceptualizing, defining and measuring rich use behaviors and show that use must be captured and elaborated on in context. This is pursued through the development of two rich use constructs reflective of the sourcing work context and the complementary finding of countervailing factors in the work process that may impede the positive impact of rich use behaviors on job benefits.
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Gangeni, Kudzani Ngqabutho Mqhelisi. "Key drivers of knowledge worker engagement in the information and communications technology environment." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/79579.
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The performance of a business has been showed to be related to the engagement
levels of the employees who work in it. Understanding what levers can be used to
influence the engagement levels of employees was the objective of this study.
Considering that the information and communications technology (ICT) sector is
the base from which the fourth industrial revolution (4IR) will build from, these
employees will be vital to taking advantage of the opportunities presented by the
4IR. The study looked specifically at employees who are knowledge workers and
are employed in the information and communications technology sector in South
Africa. The theory base of the study is informed by behavioural and jobs demandsresources
theory, using both to understand employee engagement and the key
drivers thereof. The study took a qualitative, inductive and exploratory approach to
understand what the key drivers of employee engagement were for the employees
in the ICT sector. The data collection consisted of 13 face-to-face interviews, which
were then analysed to come to an understanding on the topic. The key findings
revealed that the leadership style of management and the team culture are the
biggest drivers of employee engagement in the ICT sector.Mini Dissertation (MBA)--University of Pretoria, 2020.
pt2021
Gordon Institute of Business Science (GIBS)
MBA
Unrestricted
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McGhee, Adrienne L. "The knowledge of doing: Exploring the knowledge of support to older people with an intellectual disability." Thesis, Queensland University of Technology, 2014. https://eprints.qut.edu.au/74855/1/Adrienne%20McGhee%20Thesis.pdf.
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This ethnography presents a contextualised understanding of frontline knowledge used in the support to people ageing with an intellectual disability who live in accommodation and support services in south-east Queensland. The study identified that disability support workers accessed a range of knowledges which they synthesised into a dynamic and responsive locale knowledge, and subsequently translated into everyday acts of support within contexts of multi-faceted complexity. Findings from the study have numerous implications for the knowledge development activities of formal service and educational systems within Australia's newly implemented National Disability Insurance Scheme.
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Quick, Sophia. "Nursing Student Perceptions of Health Care Worker Appearance and Compassion, Skill, Knowledge, and Trustworthiness." Digital Commons @ East Tennessee State University, 2021. https://dc.etsu.edu/honors/623.
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Background: Many health care facilities enforce strict dress code policies prohibiting visible body modifications, including tattoos, piercings, and vibrant hair colors. As popularity of body modifications among young adults surges, facilities may be forced to adapt policies as these workers enter the workforce. While some evidence exists related to patient perceptions of health care workers with body modifications, there is little about how nursing students perceive them. This study aimed to describe undergraduate, pre-licensure nursing students’ perceptions of health care worker appearance on compassion, skill, knowledge, and trustworthiness.
Methods: Using cross-sectional design, an on-line Likert-type survey was used to collect data from 137 undergraduate, pre-licensure nursing students in Northeast Tennessee. Participants viewed photos of male and female workers with various body modifications. Data were analyzed using descriptive and inferential statistics.
Results: There were statistically significant differences between groups across all four variables. Male and female health care workers without body modifications were rated highest on all four variables. Male and female with tattoos were rated the second highest. Male and female with facial piercings were rated lowest. The female health care worker color, irrespective of body modification type, was rated higher than the male counterpart across all variables.
Conclusion: Results suggest that nursing students may perceive health care workers without body modifications to be the most compassionate, skilled, knowledgeable, and trustworthy. Students may perceive tattoos as more acceptable in the workplace than facial piercings or vibrant hair colors. Students may perceive body modifications as more acceptable for females than males.
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Abrahams, Nazli. "A study of learning, knowledge and processes of reflection within the Worker Education Project." Master's thesis, University of Cape Town, 2010. http://hdl.handle.net/11427/10023.
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There are over a million women domestic workers in South Africa who are largely overworked,underpaid, unprotected, and undervalued and who are entrenched in a system that denies and reduces the value of their work and their skills. Such conditions are invariably tied to contexts that are historically located. Domestic work is both necessary and valuable; however, in a context dominated by the structured social inequalities of race, class and gender, both their roles in society and their various skills and capacities are too often overlooked. This study explores and tells the stories of women's lives as domestic workers and speaks of their experiences as women, as black women, and as domestic workers.
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Wrentz-Hudson, Debra Ann. "Emergency Medical Service Worker Knowledge of and Compliance with Occupational Exposures to Infectious Diseases." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1953.
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Firefighter Emergency Medical Service (EMS) responder personnel are at a high risk for occupational exposures to bloodborne and airborne infectious pathogens due to their unpredictable work duties in the pre-hospital environment. Not much is known about the compliance with Universal Precautions (UP) among firefighter EMS responders' personnel with regards to occupational exposures to infectious diseases. The purpose of this cross-sectional research study was to determine the relationship between compliance with UP, knowledge of UP, attitudes towards UP, occupational practices, and occupational exposures to bloodborne and airborne pathogens to prevent transmission of infectious disease among firefighter EMS responder personnel in the pre-hospital environment. A convenience sample (n = 246, 99% response) was gathered from the 6 career fire service departments in Miami-Dade County Florida. The participants completed a 40-question, self-administered survey questionnaire. Research questions and related hypotheses were evaluated with Pearson's product moment correlation, t test, analysis of variance, and linear regression models. In this study, the correlation between knowledge and compliance with UP was statistically significant (p = 0.005). This suggest that the compliance with UP among firefighter EMS responder participants increased with increase in knowledge. However, firefighter EMS personnel are not consistently complying with UP to prevent exposures to infectious diseases in the pre-hospital work environment. This research contributed to positive social change by increasing innovative knowledge that will allow the firefighter EMS responders to improve occupational practices and compliance with universal precautions.
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Konstantinou, Efrosyni. "Knowledge management in a global setting : a critique of knowledge transfer and the role of knowledge workers." Thesis, University of Stirling, 2008. http://hdl.handle.net/1893/495.
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As a form of expert labour and organizational resource, knowledge workers are important in organizational life as producers and consumers of knowledge. The role of knowledge workers and the ways in which they transfer their knowledge become important as they possess the symbolic and analytic skills to undertake work which is contingent upon the application of ambiguous knowledge in uncertain, networked business environments. Yet, in much of the existing literature knowledge workers and knowledge transfer seem to have been partially interpreted and through a perspective maintaining an emphasis on organizational performance. Current understanding of the role of knowledge workers sees knowledge workers as either willing or reluctant to share knowledge, i.e. as either contributing to organizational efficiency or its opposite, while knowledge sharing is unequivocally understood as beneficial for organizational performance. The aim of the study is to produce an interpretation of knowledge transfer and the role of knowledge workers that extends beyond simplified and limited categories. The perspective of the knowledge worker is centrally adopted and, using this approach, the identity of knowledge workers and their interpretation of knowledge sharing are explored. The study focuses on 58 knowledge workers in the subsidiaries of five high-tech multinational companies in Athens, Greece, where complex, ambiguous knowledge work and operational interdependencies are supported by elaborate architectures of Knowledge Management initiatives. The method of data collection is interviews and data have been analysed by using QSR N-VIVO and developing thematic conceptual matrices. The findings suggest that, across organizational contexts, knowledge workers construct and maintain identities of competence and upward mobility and exhibit a combination of behaviour. Here, knowledge is better seen as being traded, rather than shared. Knowledge exchanges are subject to a set of knowledge trading principles which reflect self-interested and instrumental conceptualizations of competence and lead to the discrimination and selection of knowledge categories, uses and groups of colleagues. It is indicated that different conceptualizations of the self and various behaviours co-exist and manifest interchangeably thus both supporting and undermining corporate priorities throughout the course of practice. Knowledge worker self and behaviour play an ambivalent role in relation to corporate priorities disturbing but also harmonizing the organizational context. Monochrome notions of ‘sharing’, or interpretations assuming either the willingness to share knowledge or not reflect only part of who the knowledge worker is and why he/she transfers knowledge.
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Hoppe, Magnus. "The intelligence worker as a knowledge activist : An alternative view on intelligence by the use of Burke’s pentad." Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-19060.
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As society and business is becoming more complex, the creation and management of knowledge attracts more attention. For intelligence research it offers an alternative perspective on the art and science of intelligence that challenges a previous dominance of strategy and decision-making theories. The article is based on semi-structured interviews with intelligence personnel in four different multinational companies. Through the use of Burke’s pentad this article gives an account of important challenges encountered by intelligence personnel in modern business organizations due to an increasing dependence on different knowledge processes. These challenges are summarized in four central tasks for knowledge activists; that is to initiate and focus knowledge creation, to reduce the time and cost needed for knowledge creation, to leverage knowledge creation initiatives throughout the corporation and to guide knowledge creation by the instigation of complementary reference points. By engaging in these types of activities intelligence workers are able to stage and influence different sorts of analytical conversations, where the insights from these conversations as reformed knowledge govern an evolving strategy in dispersed circumstances. Thus, intelligence workers fulfil their purpose, which in this perspective can be viewed as creating better business in whatever process they engage in.
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Lee, Chan. "Perceived job change toward dimensions of knowledge work among three levels of employees in a Korean bank." Connect to this title online, 2004. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1101953029.
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Thesis (Ph. D.)--Ohio State University, 2004.Title from first page of PDF file. Document formatted into pages; contains xxii, 211 p.; also includes graphics (some col.). Includes bibliographical references (p. 148-158).
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Trusson, Clive. "Resigned robots and aspiring artisans : a conceptualisation of the IT service support worker." Thesis, Loughborough University, 2013. https://dspace.lboro.ac.uk/2134/13335.
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In the last two decades the IT service support worker has emerged to be a worker-type of considerable socio-economic importance. Such workers are symbolic of the trends towards the importance of information/knowledge and information technology within modern economic/political systems. Such systems, heavily influenced by governmental bodies and business organisations, have aggrandised the use of rationalising customer-centric management techniques. And yet such symbolic workers are largely hidden and unacknowledged as a specific type of worker in the business literature. This thesis represents an attempt to conceptualise the IT service support worker as a worker-type, inducing a conceptual model that identifies three aspects to the worker: information systems worker; knowledge worker and service worker and considers them from each of these perspectives. This qualitative research draws on a rich mix of observational and interview data collected across five UK organisations to produce a narrative that suggests that, for different IT service support workers, those different aspects tend to be variably emphasised within their team roles. The study additionally offers a theoretical conclusion that IT service support workers might reasonably be divided into different classes depending upon not only the design of their team role but also their individual career orientations and the nature of the knowledge they actually use in their work. Four such classes are identified as being of particular significance and these are evocatively named: Resigned Robots ; Constrained Careerists ; Establishment Experts and Aspiring Artisans . Whilst being outside of the scope of this study, it is suggested that this novel typology might also be useful for classifying other worker groupings. The study is intended to be useful for the enhancement of IT service management practice and makes several contributions in this regard. These include the need for managers to recognise the importance of experientially-acquired knowledge for efficiency in IT service support work and a suggestion that managers might tailor HRM practices for different classes of worker.
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Marsh, Craig. "Performing first line management : a study of the practice of first line manager as knowledge worker." Thesis, Lancaster University, 2007. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.441790.
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Lahti, Ryan K. "The Organizational Socialization of a Dynamic Workforce: A Focus on Employee and Contract Worker Knowledge Transfer." Thesis, University of North Texas, 1999. https://digital.library.unt.edu/ark:/67531/metadc278273/.
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Within the last decade, more organizations are utilizing a non-traditional workforce. Specifically, these organizations are utilizing contract workers as resources to provide services and manufacture products. While this change in workforce provides benefits to organizations, the change also presents numerous challenges such as turnover. The turnover involved in such a relationship along with the addition of newcomers translates into an organizational socialization and knowledge transfer (KT) issue, because contract workers as well as employees need to be efficiently brought into a new organization, and knowledge needs to be shared with these new individuals so that they can effectively contribute to the work process. It is contended that organizations follow a typical, informal organizational socialization "policy" which involves KT in getting new contract workers and employees up to speed. This study addressed the typical organizational socialization policy as it is represented by formal knowledge transfer (FKT) via instructor-led/classroom training (ILT) and computer-based training (CBT) and by informal knowledge transfer (IKT) via a social network. The study focused on IKT, because companies understand this type of KT the least. In order to evaluate the organizational socialization of contract workers for this study, the contract worker population was compared to a baseline population of employees which was broken up into two employee groups: "rookies" and experienced hires. The formal and informal transfer of three types of knowledge (job task, role, and organizational norms) was assessed by using surveys and interviews (including social network methods) on a research population consisting of 166 employees (both rookies and experienced hires) and contract workers from a Fortune 100 company. The findings include: (a) Job task knowledge was transferred more often than role and organizational norms knowledge, (b) coworkers were used more than managers a source of knowledge overall, (c) worker classification as well as job task and role knowledge explained significant amounts of variance in performance, and (d) network size impacted performance.
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Boggan, Chad M. "US Knowledge Worker Augmentation versus Replacement with AI Software| Impact on Organizational Returns, Innovation, and Resistance." Thesis, The George Washington University, 2018. http://pqdtopen.proquest.com/#viewpdf?dispub=10979025.
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This praxis studies the effects on organizations of replacing US knowledge workers with artificial intelligence software (automation) and enhancing US knowledge workers with artificial intelligence software (augmentation). The effects on organizational innovation, resistance, and return on investment (ROI) are studied.
The main purpose of this study is to confirm the relationships between automation/augmentation, innovation, resistance, and ROI. This study is also meant to aid researchers, policy makers, executives, and others that have influence over automation and augmentation decisions. The implications of these decisions will reverberate through the multi-billion-dollar US job market in the coming years.
Quantitative methods were used to look at researched examples of both automation and augmentation. Data from 1993 to 2018 was gathered and assessed on innovation, resistance, and ROI from a number of different industries and a number of different types of firms based on size and ownership structure (public or private). Statistical methods were then used to compare the effects of automation and augmentation on organizations.
Research data was gathered to study the relationship between innovation and ROI, as well as the relationship between resistance and ROI. These relationships were used to combine ROI, innovation, and resistance using Monte Carlo simulations. This combination of ROI, innovation, and resistance was then used to compare the combined effects of automation and augmentation on organizations over time.
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Lux, Judith Ellen. "An exploratory study of child protective services social worker knowledge of the culture of the deaf." CSUSB ScholarWorks, 1999. https://scholarworks.lib.csusb.edu/etd-project/1792.
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Kimani, Lydiah Wanjiru L. W. "Knowledge-management in the public sector: Its role in facilitating the delivery of health infrastructure." University of the Western Cape, 2013. http://hdl.handle.net/11394/4070.
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Magister Economicae - MEconKnowledge is recognised as a crucial resource in the knowledge-based economy; and it is believed to drive sustainable success in organizations. Knowledge management (KM) helps organizations identify, create, organize, distribute and transfer vital knowledge among employees within and across organizations. The underlying premise is that good KM leads to efficiency and effectiveness, which in turn, influences the total performance in an organization. Therefore, this study investigates the role of KM practices as they relate to projects in a South African government organisation. The problem was dwelt with by establishing research questions and objectives. In order to answer the research questions, a literature search was conducted in the area of KM to establish the KM enablers, barriers, and processes known to facilitate or hinder successful KM in organizations. This led to the identification of five enablers, including organizational culture, structure, technology, strategy and leadership, as well as the resources believed to be fundamental in the success of KM practices. Barriers to KM were identified as individual, organizational and technological. The study established four KM processes: acquisition, conversion, application and protection that were found to concur with good KM practices. A conceptual model was developed around these areas. The model assisted in developing qualitative and quantitative questions. In order to investigate the proposed research questions, the study identified a single directorate within the department of public works that is directly involved with the delivery of health infrastructure. The methodology used, which was mainly qualitative research, was conducted by using multiple-data evidences, namely: semi-structured interviews, document review; these were sourced from primary and secondary sources, as well as similar organizational best practices in KM. A total of nine interviews were conducted with individuals in managerial positions. A total of 7 of the 30 e-mailed questionnaires were completed and the data were used to supplement the qualitative data. This study used the Content-Analysis Technique approach to analyse the text data obtained from the interviews. It was established that successful KM implementation requires the promotion of an enabling environment. The results from the findings revealed that organizational culture, structure, leadership and strategy, ICT, as well as KM resources form, a foundation for the KM environment. KM processes, such as knowledge-retention, creation, capture, transfer and iv sharing, were found to be fundamental for KM practices to occur. Barriers to effective KM occurred largely due to the lack of awareness and time. To capitalize on knowledge, an organization must be prepared to balance its KM enablers and processes. The existing challenges impeding KM success should be identified and dealt with, in order to realize the KM benefits. The study, therefore, proposes a KM conceptual model to be integrated with the decision-making framework, as an implementation strategy for KM in the public sector. This would ensure an embedded knowledge-intensive environment in the Department, and hence the improvement of infrastructural delivery. This study is limited, since only a single case was used, which plainly suggests that there is a possibility that the results cannot be generalized beyond the researched organisation – without conducting any further study. It is recommended that for future research, this study be replicated through several other directorates, or even departments at various government levels (e.g. national, provincial). Also, quantitative analysis, together with qualitative analysis, should be used to create a triangulation between the two approaches.
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Ihamäki, Taija, and Cornelia Vogt. "What Makes Talent Stay? - Enhancing the Retention of IT Knowledge Workers." Thesis, Internationella Handelshögskolan, Högskolan i Jönköping, IHH, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-44152.
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Background: As employees have become one of the key assets providing companies competitive advantage, the importance of talent retention has grown. This holds true especially in industries such as information technology, where firms not only have to adapt to the needs and expectations of Generation Y but are also experiencing a substantial shortage of knowledge workers. Purpose: The goal of this thesis is to first gain an understanding of what tools and techniques Finnish IT companies are using to approach the topic of retention, a process guided by theory. The existing literature and empirical findings are then combined to create a model for enhancing the retention of IT knowledge workers. Method: Empirical data was generated through interviews with ten Finnish IT firms employing knowledge workers, all different in terms of organizational characteristics and retention approaches. Template analysis was then used to infer meaningful findings from the data. Conclusion: The results show that retention of IT knowledge workers should be approached holistically. There are five categories (Training and Development; Compensation and Benefits; Flexibility and Work-life Balance; Organizational Culture; and Organizational Prestige) that must all be given thought to before implementing retention tools and techniques identified as most suitable for the specific organizational context.
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Pickney, Janice M. "Nurses Work Environment & Technological Innovation Adoption: Acquiring Knowledge after Making Sense of it all." Thesis, School of Information and Library Science, 2008. http://hdl.handle.net/1901/546.
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Clinical information systems are being introduced into nurses’ work at an alarming rate. These systems are implemented with limited input from nurses who provide direct patient care, and without considering human factors in the systems design and implementation process. The need for nurses to be involved at every level of decision-making as it relates to technological innovation into their work is imperative to mitigate system failure and truly support their work. Therefore, the purpose of this paper is two-fold: 1) to discuss evidence that suggests that the nurse is not really viewed as an end user in most clinical information systems implementations and 2) to describe the implications of this misperception to the nurse, organization, and nursing profession.
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Aisindi, Jonna. "The Marginal Social Worker : Exploring how Namibian social work students perceive and implement knowledge from a study exchange in Sweden." Thesis, Linnéuniversitetet, Institutionen för socialt arbete (SA), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-31740.
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This study explores how social work approaches and methods developed and practiced in one context can be interpreted, transferred and implemented in another. Additionally it focuses on how cultures and societies are organised both in individualistic and collectivistic societies and its effects on different approaches and conditions for social work. The data was collected from Namibian social work students that have participated in the Linnaeus Palme exchange program, which is an ongoing cooperation between the Swedish University West and University of Namibia. The results show that what the Namibian students foremost learn during their exchange studies in Sweden has to do with client interaction, critical thinking and dimensions of increased self-awareness. The assimilation of knowledge and possibilities to transfer and implement what they have learned in Sweden in a Namibian social work context is understood with the help of the theoretical concepts of the marginal man and transferability of knowledge. Shaped by the Namibian hybrid society, where the respondents are part of an ongoing negotiation between different antipoles and mediation between various cultural contexts, I argue that they are marginal social workers. Through their marginal experience they are in possession of qualities that are crucial in their process of transferability of knowledge and further create conditions for implementing new knowledge in the Namibian work practice.
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Luyt, Karen. "A managerial framework for the enablement of the performance of virtual knowledge workers." Thesis, University of Pretoria, 2012. http://hdl.handle.net/2263/24224.
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With the increasing use of mobile technologies in modern organisations, managers are facing the dilemma of having to manage the performance of individuals who are removed from their direct sphere of control, while using performance management principles that have not necessarily been adapted to accommodate this. The study investigated, analysed and described the management and measurement of the performance of these virtual knowledge workers from the perspective of the manager, with the aim of proposing a new conceptual framework to assist managers in this task. In addition, the study identified the organisational context and individual contribution required to support such a framework. The study used a constructivist grounded theory framework, with the aim of building theory through an inductive approach rather than testing existing theory. An embedded, multiple-case study research design was used to execute the study, comprising five companies in the Information and Communications Technology and related sectors in South Africa. Quantitative and qualitative data were collected at the organisational, team and individual levels. In total, 39 interviews were qualitatively analysed using content analysis aided by ATLAS.ti. The 163 questionnaires were quantitatively analysed using descriptive statistical methods. Thereafter, within-case and cross-case analyses were performed to extract themes and to propose a conceptual framework for the enablement of the performance of virtual knowledge workers. The research uncovered four key findings. The first finding was that the concept of "virtual" in the term virtual worker is often misunderstood, and that the definition should be applied on a continuum of virtuality, leading to the concept of perceived and true virtuality. The second finding was that true virtuality influences how performance is perceived, and how deliverables and metrics contribute to perceived, actual and true performance. The third finding was that parameters affecting virtual performance include organisational, contextual, and customer factors, as well as the managerial approach itself. The manager needs to become the mediator for these parameters, thereby fulfilling the role of enabler of virtual performance. The fourth finding was that the visual or face-to-face element still remains important when managing the performance of virtual knowledge workers. The study makes a significant contribution on a theoretical level by extending existing theoretical models regarding virtual distance and the management of dispersed teams into a much more comprehensive model. This concentric performance enablement model for virtual knowledge workers shows how the manager acts as enabler for the true performance of the virtual knowledge workers. On a methodological level, the research demonstrates how an embedded, multiple-case study, executed on three levels of analysis, and based on a grounded theory approach, can be executed to develop theoretical insights into the complex phenomenon of enabling the performance of virtual knowledge workers; and lastly the study has also made a contribution on the level of practice, by giving managers a conceptual framework and practical recommendations on how to manage and enable the performance of virtual knowledge workers.Thesis (PhD)--University of Pretoria, 2012.
Human Resource Management
unrestricted
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Kurišová, Anna. "Management znalostí." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-16771.
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The main goal of my thesis is to suggest a methodology for a knowledge management implementation and to implement this methodology in a chosen organization. The last part of my thesis deals with the critical aspects of the knowledge management implementation and possible solutions. Organizations, which haven't started with knowledge management implementation yet, are in a disadvantage compare to the organizations which have already implemented knowledge management into their processes. The importance of a human capital is still growing and the organizations need to know how to work with knowledge of their employees effectively.
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Heikkinen, K. P. (Kari-Pekka). "Exploring studio-based higher education for T-shaped knowledge workers, case LAB studio model." Doctoral thesis, Oulun yliopisto, 2018. http://urn.fi/urn:isbn:9789526217451.
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Abstract Speed of information, uncertainty and complexity are increasing in the work-life of the knowledge worker. In addition, solving complex and wicked global problems require cooperation skills as well as ability to learn in collaboration across the disciplines, meaning skills in crossing boundaries. These requirements set new challenges for educating knowledge workers in higher education. Metaskills, such as learning by utilising networks, communication and critical thinking, have become as essential as discipline-specific skills. Metaskills combined with discipline-specific skills are called T-shaped skills. Individuals possessing these skills, so-called T-shaped professionals, are exposed to the experience and the knowledge of other disciplines and thus are recognised as carrying the skills for crossing boundaries. This dissertation examines how a Finnish studio-based pedagogical approach to bachelor education, the LAB Studio Model (LSM), contributes to the education of boundary crossing competence. This qualitative dissertation utilises exploratory as well as design research as its research approach and contains four original publications. First, the characteristics of LSM and the utilisation of studio-based practices in higher education are studied by conducting literature reviews. Second, the internal and external boundary crossing activities are studied by performing case studies, where the new knowledge creation and establishment of learning networks are in focus. Empirical data has been collected by conducting web-based surveys, theme-based student and student team interviews, direct observation, and participative observation. The outcome of this dissertation suggests that LSM offers a potential educational model for learning the skills of boundary crossing, resulting in a T-shaped skill base. The results of this dissertation include new findings on how commonly studio-based education is utilised world wide in higher education, how LSM differs from the existing configurations that utilise the studio-based model in higher education, as well as active internal and external boundary crossing among students. This dissertation contributes to the discussion of university-society collaboration by the new learning configurations, and to the interdisciplinary education of knowledge workers. The results of this dissertation can be utilised in the development of studio-based configurations in higher educationTiivistelmä Tiedonvälittämisen nopeus, epävarmuus ja monimutkaisuus lisääntyvät tietotyöläisten työssä. Lisäksi yleismaailmallisten ja monimutkaisten ongelmien ratkaisemisen vaatima monialainen yhteistyö, sekä yhdessä oppiminen edellyttävät taitoja erilaisten rajojen ylittämiseen. Nämä vaatimukset asettavat uusia haasteita tietotyöläisten korkeakoulutukselle. Metataidot, kuten vuorovaikutustaidot, verkostojen avulla oppiminen ja kriittinen ajattelu, ovat tulleet yhtä tärkeiksi kuin alakohtaiset taidot. Metataidot yhdistettyinä alakohtaisiin taitoihin muodostavat niin kutsutut T-malliset taidot. T-mallisia taitoja omaavat ammattilaiset ovat altistuneet muiden alojen ammattilaisten kokemuksille ja tietotaidolle, ja siten omaavat taitoja rajojen ylittämiseen monialaisissa työryhmissä. Tämä väitöskirja pyrkii vastaamaan kuinka suomalaisessa korkeakoulussa kehitetty, studiomallinen ja monialainen tietotyöläisten koulutusmalli, LAB-malli, vastaa rajojen ylittämisen taitojen kouluttamisen haasteeseen. Tutkimus toteuttaa laadullista tutkimusstrategiaa käyttäen eksploratiivista ja kehittämistutkimuksen lähestymistapaa tutkimusprosessissaan. Alkuperäiset julkaisut keskittyvät studiomallin hyödyntämisen yleisyyteen korkeakoulutuksessa maailmanlaajuisesti, LAB-mallin ominaisuuksiin studiomallina ja opiskelijoiden rajojen ylittämiseen monialaisen koulutuksen aikana. Ensimmäinen julkaisu keskittyy LAB-mallin ominaisuuksien analyysiin ja toinen studiomallin hyödyntämisen selvittämiseen kirjallisuuskatsauksien avulla. Kolmas julkaisu keskittyy rajojen ylittämiseen koulutuksen sisällä uuden tiedon tuottamisen teorian kautta ja neljäs koulutuksen ulkopuolisten rajojen ylittämiseen oppimisverkostojen muodostamisen kautta. Tutkimus tehtiin keräämällä tietoa kyselyillä, teemapohjaisilla opiskelija- ja tiimihaastatteluilla, sekä suoralla, että osallistuvalla tarkkailemisella. Tämä väitöskirja osoittaa, että LAB-malli tarjoaa koulutusmallin rajojen ylittämisen oppimiseen ja siten T-mallisten taitojen oppimiseen. Tulokset osoittavat, että studiomallin hyödyntäminen on lisääntynyt korkeakoulutuksessa, LAB-malli on omaleimainen verrattuna muihin studiomallia noudattaviin korkeakoulutuksiin ja että koulutuksen aikana opiskelijat ylittävät rajoja aktiivisesti. Tämä väitöskirja osallistuu keskusteluun korkeakoulujen yhteiskunnallisesta yhteistyöstä, sekä monialaisen ja studiomallisen oppimisen mahdollisuuksista tietotyöläisten kouluttamisessa. Tämän väitöskirjan tuloksia voidaan hyödyntää edelleen kehitettäessä studiomallisia korkeakoulujen oppimisympäristöjä
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Esmaeilpoorarabi, Niusha. "A methodological approach for establishing place quality in Australian innovation districts." Thesis, Queensland University of Technology, 2019. https://eprints.qut.edu.au/132153/2/Niusha%20Esmaeilpoorarabi%20Thesis.pdf.
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This research study aims to develop an integrated perspective of place quality in the context of knowledge economy; since place quality is recognised as an effective tool for attracting talented workers and knowledge-intensive industries. The study adopts a multi-scalar investigation to explore place quality in different geographical scales and specialise it for the district scale. A mixed-method approach including both qualitative and quantitative techniques has been designed to conduct the project. This doctoral study develops robust frameworks to theoretically define and practically evaluate place quality in innovation districts. These frameworks deliver significant directions for planning and designing of innovation districts.
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Martinez-Amador, Josefina. "REMOTE AND ON-SITE KNOWLEDGE WORKER PRODUCTIVITY AND ENGAGEMENT: A COMPARATIVE STUDY OF THE EFFECT OF VIRTUAL INTENSITY AND WORK LOCATION PREFERENCE." Case Western Reserve University School of Graduate Studies / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=case1459176938.
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Nordlander, Lars. "Mellan kunskap och handling : Socialsekreterares kunskapsanvändning i utredningsarbetet." Doctoral thesis, Umeå University, Social Welfare, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-933.
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This study is about how social workers use knowledge in their investigation work. The study includes 16 social workers documentation of their knowledge use in 21 investigations in three personal social services in Västerbotten, Sweden. The three research-questions that the study aims to answer are: what knowledge do they use, how do they use their knowledge and on what grounds do they choose these knowledge’s?
The studies empirical findings are a result of a systematic documentation instrument SPP (Systematic Planned Practice). The instrument consists of seven different forms that together correspond to the whole investigation process, from the first meeting with the client to a complete investigation. The SPP-instrument was designed by Professor Aaron Rosen from Washington University in St. Louis, USA. The SPP-instrument was used in this study as tool to gather information on what knowledge social workers use in the investigation work. The seven forms that the instrument consists of were sent to the social workers electronically. In each step of the investigation work the social workers filled out each form and send them back to the researcher for analyse.
The results from the study shows that social workers use a variety of different types of knowledge as a base for their decisions in the investigation work. In the majority of these knowledge’s the social workers relates them to actual client situations. When the social workers describe how they use their knowledge the result shows that they use different strategies to express their use of knowledge in relation to specific decisions in the investigation work. How they use these knowledge’s seams not to correspond with what kind of knowledge they have used. The social workers claims that their choice of knowledge as roughly has to do with two different set of circumstances: 1) circumstances that limits their choice of knowledge and 2) circumstances that they intellectual know that they can influence ones they reflect upon their choices, but not during the actual choice of knowledge.
All together the study shows that the social workers use of knowledge is partly a hidden process that they have trouble to express in writing. However this do not mean that they are short of relevant knowledge for their profession. Instead it shows that social workers use of knowledge is highly situational and that their use of knowledge is a cognitive process that is difficult to describe or conceptualise.
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Lima, Luis A. C. "LEADERSHIP IN THE INFORMATION AGE: HOW CHIEF INFORMATION OFFICERS LEAD INFORMATION TECHNOLOGY WORKERS." Connect to this title online, 2006. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=bgsu1151093030.
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Bergholm, Erika, and Lisa Gustafsson. ""Det beror på" : En studie om vilken kunskap socialsekreterare använder för att bedöma barns mognad för delaktighet i en utredning." Thesis, Linnéuniversitetet, Institutionen för socialt arbete (SA), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-75475.
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The aim of this study was to create an understanding about what kind of knowledge social workers, that work in social services, use in determining a child's participation in an investigation with the focus on the child's maturity and age. We also had the aim to get an understanding about if the reasoning about a child's maturity could lead to learning. With a qualitative approach and with semi structured interviews, seven social workers were interviewed. We were inspired of an hermeneutical approach. As the theoretical starting point, the concepts of knowledge, discretion and learning were used to analyze our data. The conclusion of this study was that social workers use a combination of several knowledge forms when assessing children's participation based on maturity. Tacit knowledge, scientific knowledge and institutionalized knowledge were used mainly to gather information to assess the maturity of the children. Articulated knowledge and bodily knowledge were used in the reasoning in how to make children participated. The use of several forms of knowledge in combination with the reasoning of children's participation based on maturation leads to learning. However, the social workers implied that the children's participation wasn’t depending on maturity, rather that maturity only determined in which way the child was going to be participated.
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Guevara, Flores Rosario Isabel, and Nuñez Linda Victoria Tejada. "¿El rol del líder pierde protagonismo en la era del conocimiento?" Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2019. http://hdl.handle.net/10757/628121.
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La presente investigación bibliográfica tiene como propósito explicar el rol que desempeña el líder en un entorno dinámico y evolutivo denominado era del conocimiento, en la cual la globalización, los avances tecnológicos y las nuevas formas organizativas han valorado al trabajador del conocimiento como el principal generador de innovación para el desarrollo de las organizaciones. El impacto de dichos cambios ha generado en los líderes no sólo la necesidad de potenciar sus conocimientos, destrezas y habilidades sino también de desarrollar su capacidad para generar una rápida adaptación al entorno a fin de no perder su posicionamiento.
En principio, se expondrán las diferentes definiciones de liderazgo para un entorno organizacional cada vez más dinámico, altamente competitivo e intercultural, entorno que ha promovido diversas tendencias de liderazgo generando nuevos desafíos para el líder quién debe potenciar sus competencias y habilidades para la continuidad de su desempeño ante el surgimiento de los equipos virtuales y los diferentes contextos de trabajo a futuro debido a las evolutivas demandas de las tecnologías de información y comunicación virtual.The purpose of this bibliographical research is to explain the role played by the leader in a dynamic and evolving environment called the knowledge age, in which globalization, technological advances and new organizational forms have valued the knowledge worker as the main generator of knowledge. innovation for the development of organizations. The impact of these changes has generated leaders not only the need to enhance their knowledge, skills and abilities but also to develop their capacity to generate rapid adaptation to the environment in order not to lose their positioning. In principle, the different definitions of leadership will be exposed to an increasingly dynamic, highly competitive and intercultural organizational environment, an environment that has promoted various leadership tendencies generating new challenges for the leader who should enhance their skills and abilities for the continuity of their performance before the emergence of virtual teams and the different contexts of work in the future due to the evolving demands of information and virtual communication technologies.
Trabajo de Suficiencia Profesional
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Yiou, Gong, and Ye Shaolin. "Employee Satisfaction Management on Job‐related Stress : The mechanism between middle level manager’s leadership and knowledge worker’s autonomy." Thesis, Linköpings universitet, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-72892.
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Background: Resource-based view emphasizes that the competitive advantage of organization is built on two elements: resources and capabilities/competences, which are related to employees within it. And job-related stress is a phenomenon in workplace and a problem in employee satisfaction management. Aim: How are decision-making latitude in terms of autonomy, as the need of knowledge worker, and his/her job-related stress related? How is knowledge worker autonomy affected by middle level manager’s authority? What is the mechanism between middle level manager’s leadership and knowledge worker’s stress? Definitions: Stress: the overall transactional process; Stressors: the events or properties of events (stimuli) that are encountered by individuals; Strain: the individual’s psychological, physical and behavioral responses to stressors; Outcomes: the consequences of strain at both the individual and the organizational levels. Completion & Results: The mechanism among elements in and between knowledge worker and middle level manager is identified and presented.
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Mårtensson, Adam. "Verklighetens utmaning - Mötet med klient, hur redo är den nyutexaminerade socionomen?" Thesis, Malmö universitet, Fakulteten för hälsa och samhälle (HS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:mau:diva-24471.
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This scientific paper examines five newly qualified social workers (NQSW) in Sweden who are in an intermediate position after graduation between education and working life in social work. The study aimed to investigate how the graduates felt prepared after training to execute professional conversations and meetings in social work with clients. Qualitative interviews were conducted for this paper, where the results show that the NQSW felt partially prepared for this. Some challenges were seen in the result related to conversations and meetings, amongst these, were their role in the exercise of authority, that showed that they had met deeper dimensions of authority than what their education had prepared them for. Through theories related to different roles based on Erving Goffman (2011), analysis has been made to different roles that NQSW needs to take on, and its impact on them. Results show, among other things, that NQSW perceive it as a difficult balance between being personal and professional in meetings with clients. The result also highlights personal and professional development for self-awareness from the education as helpful, but there was a wish for more of this during the social work program.With theories of knowledge according to Gustavsson (2000; 2002), the results were also analyzed and presented about how NQSW obtained knowledge and how education made it possible to gather knowledge for conversations and meetings in the social work. It was found in the results, as in previous research, that theoretical knowledge from education that was linked to actual situations or practice, has been beneficial to NQSW in their professional practice. However, NQSW felt that the education could continue to be more related to practice and wished for more reality-based education. Based on this essay, one can also point out the importance of the transition between education and practical work. NQSW could be seen as they carried a certain vulnerability in the form of knowledge gaps, uncertainty of their role, and how practical social work is executed when the NQSW goes from education. They felt that introduction to the field was important given from the new workplaces. In this essay, they meant that they were given some opportunity and support in continuing developing their knowledge, related to meetings and conversations through further education and collegial support at their workplaces.
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Johansson, Camilla, and Ida Svedjenäs. "Nyutexaminerade socionomers uppfattningar om relevansen av sina professionella kunskaper som de fått under utbildningen efter inträdet i arbetslivet : En kvalitativ studie." Thesis, Linnéuniversitetet, Institutionen för socialt arbete (SA), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-44981.
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The aim of this study was to examine how newly qualified social workers from Linnaeus University in Kalmar feel that the school has prepared them with the professional skills to meet the demands that exist within social work. Social work education is a generalist training that will result in a professional qualification. With a qualitative approach eight newly qualified social workers were interviewed.We used the sociology of knowledge as an overall theoretical approach. We also used experience- based knowledge as a theoretical approach. One of the study's conclusion was that the graduates had difficulty linking theory to practice. The graduates also felt that knowledge about the law and dialogue methodology were two useful courses for use in practical work. The results and conclusions can be seen as a reinforcement and extension of previous research in the subject.
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Torres, Ospina Sara. "Uncovering the Role of Community Health Worker/Lay Health Worker Programs in Addressing Health Equity for Immigrant and Refugee Women in Canada: An Instrumental and Embedded Qualitative Case Study." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/23753.
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“Why do immigrants and refugees need community health workers/lay health workers (CHWs) if Canada already has a universal health care system?” Abundant evidence demonstrates that despite the universality of our health care system marginalized populations, including immigrants and refugees, experience barriers to accessing the health system. Evidence on the role of CHWs facilitating access is both lacking and urgently needed. This dissertation contributes to this evidence by providing a thick description and thorough analytical exploration of a CHW model, in Edmonton, Canada. Specifically, I examine the activities of the Multicultural Health Brokers Co-operative (MCHB Co-op) and its Multicultural Health Brokers from 1992 to 2011 as well as the relationship they have with Alberta Health Services (AHS) Edmonton Zone Public Health. The research for this study is based on an instrumental and embedded qualitative case study design. The case is the MCHB Co-op, an independently-run multicultural health worker co-operative, which contracts with health and social services providers in Edmonton to offer linguistically- and culturally-appropriate services to marginalized immigrant and refugee women and their families. The two embedded mini-cases are two programs of the MCHB Co-op: Perinatal Outreach and Health for Two, which are the raison d’être for a sustained partnership between the MCHB Co-op and AHS. The phenomenon under study is the Multicultural Health Brokers’ practice.
I triangulate multiple methods (research strategies and data sources), including 46 days of participant and direct observation, 44 in-depth interviews (with Multicultural Health Brokers, mentors, women using the programs, health professionals and outsiders who knew of the work of the MCHB Co-op and Multicultural Health Brokers), and document review and analysis of policy documents, yearly reports, training manuals, educational materials as well as quantitative analysis of the Health Brokers’ 3,442 client caseload database. In addition, data include my field notes of both descriptive and analytical reflections taken throughout the onsite research. I also triangulate various theoretical frameworks to explore how historically specific social structures, economic relationships, and ideological assumptions serve to create and reinforce the conditions that give rise to the need for CHWs, and the factors that aid or hinder their ability to facilitate marginalized populations’ access to health and social services.
Findings reveal that Multicultural Health Brokers facilitate access to health and social services as well as foster community capacity building in order to address settlement, adaptation, and integration of immigrant and refugee women and their families into Canadian society. Findings also demonstrate that the Multicultural Health Broker model is an example of collaboration between community-based organizations and local systems in targeting health equity for marginalized populations; in particular, in perinatal health and violence against women. A major problem these workers face is they provide important services as part of Canada’s health human resources workforce, but their contributions are often not recognized as such. The triangulation of methods and theory provides empirical and theoretical understanding of the Multicultural Health Brokers’ contribution to immigrant and refugee women and their families’ feminist urban citizenship.
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Dahlqvist, Olivia, and Therese Hallman. "Betydelsen av kunskap vid bemötandet av klienter med NPF : En kvalitativ intervjustudie av socialsekreterares upplevelser av teoretisk respektive praktisk kunskap." Thesis, Jönköping University, HHJ, Avd. för socialt arbete, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-53710.
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The study examines in what way social workers who handle financial assistance experience the impact of theoretical knowledge and practical knowledge in treatment of clients with neuropsychiatric disabilities. Furthermore, the study aims to investigate what opportunities and limitations there are for acquiring this knowledge. The study is based on an inductive approach where nine social workers were interviewed through qualitative semi-structured interviews. Qualitative content analysis has been applied as the analysis method of the study where two main categories were identified: Theoretical knowledge and practical knowledge are significant for a more favorable treatment of clients with neuropsychiatric disabilities and Theoretical and practical knowledge becomes personal. Furthermore, the results have been analyzed on the basis of previous research combined with the study's theoretical starting point: theoretical knowledge and practical knowledge, with inspiration from the theory of knowledge. The results of the study show that theoretical knowledge and practical knowledge can enable a more favorable treatment of clients with neuropsychiatric disabilities. The results also indicate that the practical knowledge is attributed to greater significance than what the theoretical knowledge is emphasized to do. Furthermore, the study results demonstrate that the social workers’ knowledge acquisition will be limited based on whether the organization provides education, methods, guidance or the opportunity to read at the workplace. The social workers’ opportunities for acquiring knowledge thus become dependent on the professional's own interest and experiences, and the knowledge can thus be thought to be personal.Studien undersöker hur socialsekreterare som handlägger ekonomiskt bistånd upplever att teoretisk respektive praktisk kunskap kan ha för betydelse vid bemötandet av klienter med neuropsykiatriska funktionsnedsättningar (NPF). Vidare syftar studien till att undersöka vilka möjligheter och begränsningar det finns för att inhämta denna kunskap. Studien utgår ifrån en induktiv ansats där nio socialsekreterare intervjuades genom kvalitativa semistrukturerade intervjuer. I studien har kvalitativ innehållsanalys applicerats som analysmetod där två huvudkategorier har identifierats: Teoretisk kunskap samt praktisk kunskap har betydelse för ett mer fördelaktigt bemötande av klienter med NPF och Teoretisk kunskap samt praktisk kunskap blir personbunden. Vidare har resultatet analyserats utifrån tidigare forskning förenat med studiens teoretiska utgångspunkt: teoretisk kunskap och praktisk kunskap, med inspiration från kunskapsteorin. Studiens resultat påvisar att teoretisk kunskap samt praktisk kunskap kan möjliggöra för ett mer fördelaktigt bemötande gentemot klienter med NPF, däremot tillskrivs den praktiska kunskapen större betydelse än vad den teoretiska kunskapen framhålls göra. Vidare indikerar studiens resultat på att socialsekreterarnas kunskapsinhämtning blir begränsad utifrån om organisationen tillhandahåller utbildning, metoder, handledning eller möjlighet till lästid på arbetsplatsen. Socialsekreterarnas möjligheter för kunskapsinhämtning blir därmed beroende av den professionellas eget intresse och egna erfarenheter, och kunskapen kan därmed tänkas bli personbunden.
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Olheden, Lisa, and Jensen Annsofi Sloth. "Professionellt förhållningssätt; ett svårdefinierat begrepp : - en kvalitativ studie av socionomers syn på ett professionellt förhållningssätt." Thesis, Linnéuniversitetet, Institutionen för socialt arbete (SA), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-54243.
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The aim of this study was to investigate social workers view of a professional- and unprofessional attitude relative to the organization, other professionals and clients. The study was conducted with qualitative semi-structured interviews with social workers in human service organizations. The theoretical approach is a social constructionist approach using professional theory, role theory and tacit knowledge to analyze our data. We conducted the study due to our view that the research on professional approach lacked a first-hand perspective on social workers view on their professional approach. The conclusion of this study is that social workers tacit knowledge is a big part of their professional approach, which despite regulations ordinated by the society and by organizations are shaped by interpretations and assessments based on the individual, tacit knowledge.
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Macedo, Valéria. "O papel do trabalhador do conhecimento: um estudo em centros de ensino e laboratórios de pesquisa brasileiros." Pontifícia Universidade Católica de São Paulo, 2015. https://tede2.pucsp.br/handle/handle/1142.
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Previous issue date: 2015-09-16The main objective of this work was to study the typology of the role of the knowledge worker. Theoretical basis of literature devoted to knowledge and knowledge management process-oriented studies of Hädrich (2008) and Reinhardt et al. (2011), this study sought to address the dynamics of activities carried out by the knowledge workers during their work routines and the main processes typical of the articulated knowledge of those professional activities with the support of the (ICT).42 researchers participated in the research and teaching staff engaged in university and research institutes in biotechnology and computer science. Data analysis using quantitative descriptive method has shown that the most important role was the Retriever, and the process of knowledge Acquisition is typical. The results enabled the understanding of differentiated by gender role behavior and by area of actuation. Users are the ICT-intensive to their routines, but the interaction with the networked environment is still small. The overall result of the study reinforces good adhesion of the typology and highlights the use of these tool benefits organizations in the best allocation of knowledge workers to reach important intangible results in their strategic projects
O objetivo central deste trabalho foi estudar a tipologia do papel do trabalhador do conhecimento. Com base teórica na literatura voltada a conhecimento e gestão de conhecimento orientada a processos dos estudos de Hädrich (2008) e Reinhardt et al. (2011), este estudo abordou a dinâmica das atividades realizadas pelos trabalhadores do conhecimento durante as suas rotinas de trabalho e os principais processos típicos do conhecimento articulados as atividades destes profissionais com o apoio das TICs. Participaram da pesquisa 42 pesquisadores e docentes atuantes em centros de ensino e institutos de pesquisas brasileiros na área de biotecnologia e de ciência da computação. A análise dos dados mediante o uso de método quantitativo descritivo demonstrou que o papel mais importante para os respondentes foi o de Recuperador, e o processo de conhecimento típico o de Aquisição. Os resultados possibilitaram a compreensão do comportamento diferenciado do papel por gênero e por área de atuação. Os usuários são intensivos da TICs para suas rotinas, mas a interação com o ambiente em rede ainda é pequena. O resultado geral do estudo reforça boa aderência da tipologia e destaca o uso desse instrumento beneficia organizações na melhor alocação dos trabalhadores do conhecimento para alcance de resultados intangíveis importantes em seus projetos estratégicos
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Jarošová, Milena. "Management znalostí." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-4068.
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Theoretical part: Basic terms of knowledge management, knowledge worker, knowledge creation and conversion process, prerequisites and benefits of knowledge management. Knowledge management and it's connection to organizational culture and structure, result measurements of knowledge management, learning organization and it's connection to knowledge management. Tacit knowledge management tools -- stories -- types, how to create, practical use, communities, coaching. Value Based Organization. Practical part: Characteristics of organization, value based organization in reality, classification of stories from organization, organizational values, stories in detail, stories in customer care, stories in back line departments. Propsal on improvement of tacit knowledge management in organization -- employee training, mutual inspiration, front line department visits, modifications of organizational values.
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Croukamp, Ryk Ludolph. "The role of corporate social responsibility in retrenchment / Ryk Ludolph Croukamp." Thesis, North-West University, 2007. http://hdl.handle.net/10394/2290.
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Personeelvermindering as gevolg van operasionele redes word gelykgestel aan 'n ekonomiese doodstraf, aangesien geaffekteerde werknemers weinig, indien enige skuld het aan hierdie traumatiese ervaring. Die toenemende bekommernis oor hierdie verskynsel en die totstandkoming van mense-en arbeidsregte het dan ook veroorsaak dat hierdie verskynsel op 'n internasionale vlak omsigtig en deeglik benader word deur beide wetgewers en arbeidsorganisasies. Verandering in die wêreld geskied teen 'n snelle pas en vind op alle terreine van die samelewing plaas. Suid-Afrika is onlosmaakbaar deelgemaak van hierdie wêreld en word dus ook blootgestel aan honger internasionale maatskappye wat almal veg vir oorlewing en groter markaandele in 'n globaliserende wêreldekonomie. Dit laat Suid - Afrika
met 'n dringende behoefte om meer mededingend te word. Om dit te kan bereik, moet aan die knellende behoefte aan opleiding aandag geskenk word, sowel as aan die skepping van aantreklike internasionale beleggingsgeleenthede. Internasionale beleggers raak gou afgeskrik deur hoë werkloosheid en misdaad, en hier is Suid -Afrika ver agter die Ooste. Die tendens van globalisering en die uitwerking van sekere aspekte daarvan op werkloosheid noodsaak dus dringende fokus op kwellende kwessies, soos: Hoe om werkloosheid te verminder, teenoor die behoefte aan verhoogde produktiwiteit en verbeterde internasionale mededingingsvermoë. Hierdie veranderinge het ook meegebring dat verbruikers, werknemers en die gemeenskap waarin maatskappye besigheid bedryf, uiters sensitief begin word het vir onverantwoordelike optrede van maatskappye teenoor die gemeenskap, die werknemers en die omgewing. Hierdie veranderinge en die gevolge daarvan lei tot 'n groeiende bewustheid van en ernstige behoefte aan korporatiewe sosiale verantwoordelikheid. Die waarde hiervan word in 'n al hoe groter mate besef en maatskappye aanvaar hierdie verantwoordelikheid toenemend in alle dimensies van die gemeenskap. Die manier waarop maatskappye met mense omgaan, word direk beïnvloed deur werkspraktyke en korporatiewe sosiale verantwoordelikheid het dus 'n fundamentele uitwerking op hoe potensiële hoëgehalte kennis-werkers die maatskappy beskou. Dit word derhalwe al hoe belangriker dat werkgewers die menings van hulle eksterne en interne belangegroepe ernstig opneem, aangesien globalisering besig is om die magsbasis tot voordeel van die werknemers te verskuif. Intussen sal personeelvermindering voortgaan ten spyte van duidelike bewyse dat die langtermynvoordele daarvan verdag is, en dit plaas 'n enorme sosiale verantwoordelikheid op werkgewers. Die goed nagevorste verband tussen misdaad en werkloosheid dui duidelik op die onderprestering van die regering teenoor beloftes wat gemaak is. Dit is juis om dié rede dat die rol van maatskappye in die gemeenskap al hoe meer onlosmaaklik deel van die besigheid word. Die uiteindelike gevolg hiervan is 'n onaanvaarbare hoë misdaadsyfer, wat weer lei tot 'n gebrek aan beleggingsvertroue, wat op sy beurt weer lei tot personeelvermindering.Thesis (Ph.D. (Industrial Sociology))--North-West University, Vaal Triangle Campus, 2008.
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Dobrovolný, Tomáš. "Leader organizace v informační / znalostní společnosti." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-19150.
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The thesis aims to analyze the role and work as a leader in the organization through systemic approaches and systemic thinking. Highlight the changes coming with the transition to an information / knowledge society and the replacement of manual workers' by knowledge workers. Emphasize the importance that not only tools have changed, but also paradigm. Take leader as a complex person, not only as an instrument of power, and find a way to balance on the way to his goal in such turbulent times. Look at the organization as a system by system theory and find a correct set of functionality. Starting with creation of rules, through the issue of putting the right elements to ensure the desired interactions between them.
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Smith, Linda M. "Educational Intervention: Effects on Heart Disease Risk Factor Knowledge Among African Americans." ScholarWorks, 2015. https://scholarworks.waldenu.edu/dissertations/1627.
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Abstract
Fatal coronary heart disease among African Americans is associated with a
disproportionate burden of cardiovascular disease (CVD) risk factors. Research has indicated that CVD risk factor knowledge and the prevalence of ideal CVH both persist at suboptimal levels. However, few researchers have investigated the relationship between culturally-tailored community-based heart health sessions, short-term knowledge acquisition of CVD risk factors, and the awareness of the American Heart Association's (AHA's) CVH construct. The purpose of this cross-sectional, secondary analysis study was to examine the interplay between these variables in an urban African American sample. Guided by social cognitive theory, the study analyzed de-identified data (data
sets of demographic characteristics and Heart Disease Facts Questionnaire) from participant responses collected at multiple community sites to assist in the planning of future health programs. Multiple community sites were randomized into an intervention (n = 50) or comparison group (n = 57). Pearson's correlation and multiple regression were used to analyze data. Knowledge was higher for intervention group participants (β =.44, p = .001) and tended to be higher for those with more education (β = .20, p = .06) and those with less income (β = -.22, p = .07). Notably, most participants (73%) reported
awareness of the AHA construct, CVH. The results support culturally-tailored
interventions as a useful strategy for CVD risk reduction. The implication for social change is that initiatives at the community-level may positively impact CVH in minority/ethnic communities and subsequently impact CVD disparities.
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Forssén, Linn. "Varför tvivlar jag? : En essä om att omsätta vetenskapliga teorier med praktisk kunskap." Thesis, Södertörns högskola, Lärarutbildningen, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-19154.
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This essay is about the development process I have undergone during my experience-based preschool teacher education. I write about my internal process, about how I as a childcare worker go from assertiveness and believing in myself into fighting doubts, thoughts and feelings as a preschool teacher. The purpose with this essay is to make the difficulties with managing new knowledge and practicing it in real life visible, and at the same time overcome your uncertainty in a new professional role. The essay is based on two stories from my professional life where I, in the first one portray my actions and behavior as a childcare worker and in the second one as a preschool teacher. Based on my stories I try to answer questions as what does the individual learning process look like when going from one professional role to another in the same profession? What impact does theoretical knowledge have on practical knowledge? I have used reflection and writing as methods for my paper. I have reflected through dialogues together with fellow students and colleagues, but I have also reflected in my thoughts by having an internal dialogue. I base my essay on phenomenology and hermeneutic theory which both are experience based and evolve from interpretations and understandings of phenomena that arise in one`s mind. To be able to visualize my thinking the reflection has been an important part of my writing and also for being able to take different perspectives and examine myself critically. In this essay I discuss different kinds of knowledge and I base it on Aristotle´s three forms of knowledge. I begin my paper with describing my non doubting period and by using scientific theories I try to deepen my knowledge about why I go from being confident to having doubts. The core of the story is the part about my doubting period where I discuss the importance of theoretical knowledge. I reflect upon and highlight different dilemmas in which a person`s knowledge is invisible and I discuss whether a uniform would make any difference to what knowledge you possess in the eyes of a beholder.Den här essän handlar om min utvecklingsprocess jag har genomgått under min erfarenhetsbaserade förskollärarutbildning. Jag skriver om min inre process, om hur jag som barnskötare går från självsäkerhet och att tro på mig själv till att kämpa med tvivel, tankar och känslor som förskollärare. Syftet med denna essä är att synliggöra svårigheterna med att förvalta vetenskaplig kunskap och praktisera den i verkligheten, och samtidigt övervinna sin osäkerhet i en ny yrkesroll. Essän bygger på två berättelser utifrån min verksamhet där jag i den första delen gestaltar mitt handlande och agerande som barnskötare och i den andra delen som blivande förskollärare. Utifrån mina berättelser försöker jag att svara på frågor som, hur kan den individuella lärprocessen se ut när man går från en yrkesroll till en annan inom samma verksamhet? Vilken betydelse har teoretisk kunskap för det praktiska kunnandet? Jag har använt mig av reflektion och skrivande som metod. Tillsammans med klasskamrater och kollegor har jag reflekterat genom dialog, men jag har också haft en inre dialog då jag har reflekterat i tankarna. I min essä utgår jag från teorier som fenomenologi och hermeneutik vilka utgår från erfarenheten och som bygger på tolkningar och förståelse av fenomen som uppstår i ens medvetande. Reflektionen har varit en viktig del i mitt arbete för att synliggöra mina tankegångar och för att kunna inta olika perspektiv och granska mig själv kritiskt. I essän diskuterar jag olika sorters kunskap och utgår ifrån Aristoteles tre kunskapsformer. Jag börjar med att beskriva min icke tvivlande period och med hjälp av teorier försöker jag fördjupa min kunskap genom att bli medveten om varför jag går från självsäkerhet till att börja tvivla. I den tvivlande perioden finns essäns kärna, där jag ingående diskuterar vikten av kunskap. Jag reflekterar över och belyser olika dilemman då kunskapen inte syns, och funderar över om en uniform har någon avgörande betydelse för vilken kunskap man besitter, i en betraktares ögon.
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Petrini, Stefano [UNESP]. "Análise do fatores para o compartilhamento do conhecimento operário em indústrias do setor automotivo no Brasil." Universidade Estadual Paulista (UNESP), 2016. http://hdl.handle.net/11449/138279.
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Conselho Nacional de Desenvolvimento Científico e Tecnológico (CNPq)
Recent research about the identification of factors that contribute to better sharing of knowledge and ways to evaluate this topic highlight the importance of knowledge management for the organization. Exploring opportunities in this scenario, the present study examines the share of the workers' knowledge in the automotive industry by factors related to the Production Organization, Work Organization and Knowledge Management, with attention to the influence of organizational and interpersonal context in the knowledge sharing process. This delimitation of the industrial sector in the light of the production area is justified by this area has dependence of the workers' tacit knowledge. The research uses a qualitative and quantitative approach in survey format and uses a questionnaire with managers (coordinators and supervisors) to assess the importance of leveraging factors of knowledge management in the view of the leadership body. It employed the Incomplete Pairwise Comparison method proposed by Harker (1986) based on the Analytic Hierarchy Process of Saaty (1977). The survey shows an integration between the factors and highlights the importance of systemic and technical conversation among the workers to improve their knowledge sharing, plus the role of communication, training and work instruction in the knowledge conversion processes. This research expands the theme of the conceptual limits knowledge management found in literature and contributes mainly in managerial direction for the qualification and learning new employees in the continuous process of recycling knowledge and mitigation of knowledge waste. Thus, it contributes to the promotion of an enabling environment for the creation and sharing of knowledge by the people of the workers' environment.
Pesquisas recentes relativas a identificação de fatores que contribuem para o melhor compartilhamento do conhecimento e formas de avaliação do tema evidenciam a importância da Gestão do Conhecimento para a organização. Explorando oportunidades neste cenário, a presente pesquisa analisa o compartilhamento do conhecimento operário na indústria automotiva por meio de fatores relativos à Organização da Produção, Organização do Trabalho e a Gestão do Conhecimento, com atenção a influência do contexto organizacional e interpessoal no processo de compartilhamento de conhecimento. Esta delimitação de setor industrial à luz da área de Produção justifica-se por esta área possuir dependência do conhecimento tácito operário. A pesquisa utiliza uma abordagem quali-quantitativa no formato survey e emprega um questionário com gestores (coordenadores e supervisores) para avaliar a importância dos fatores alavancadores da Gestão do Conhecimento na ótica do corpo de liderança. É empregada o método Incomplete Pairwise Comparison, proposta por Harker (1986) baseada no Analytic Hierarchy Process de Saaty (1977). A pesquisa evidencia uma integração entre os fatores e destaca a importância da conversa sistêmica e técnica entre os operários para o melhor compartilhamento de seu conhecimento, além do papel da comunicação, do treinamento e da instrução de trabalho nos processos de conversão do conhecimento. Esta pesquisa expande os limites conceituais do tema Gestão do Conhecimento verificado na pesquisa bibliográfica e contribui, principalmente, no direcionamento gerencial para a qualificação e aprendizado de novos funcionários, no processo contínuo de reciclagem de conhecimento e mitigação do desperdício do conhecimento. Logo, ela contribui à promoção de um contexto favorável à criação e ao compartilhamento do conhecimento pelas pessoas do ambiente operário.
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Cunha, Humberto Rocha. "Pedagogia intergeracional numa família trabalhadora negra do Rio Grande do Sul." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2008. http://hdl.handle.net/10183/13748.
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O saber operário, no caso estudado nesta tese, nasce na família, no trabalho e nas escolas profissionalizantes, reproduz-se pelas relações familiares e disseminase através dos ambientes de trabalho dos membros da família. A reprodução no seio da família não é reprodução simples, mas reprodução ampliada e sofisticada, uma vez que, de um lado, o mundo da produção tem evoluído de um mercado primordialmente de bens tangíveis para um mercado que privilegia bens intangíveis; de outro lado, os sujeitos das novas gerações não se vinculam necessariamente ao ambiente do trabalho físico ou fabril, mas diversificam suas inserções, inclusive no mundo docente e acadêmico. O caso estudado é a Família Dornelles, tomando como membro fundador Armando Dornelles e focando o pensamento e a ação de sua filha Leni Vieira Dornelles e de sua neta Amanda Eccel Dornelles, ambas pedagogas com estudos pós-graduados. As entrevistas realizadas com esses três membros da Família Dornelles permitem concluir que é possível afirmar a existência de uma pedagogia intergeracional na família, estruturada sobre cinco pilares: responsabilidade, respeito, honestidade, amorosidade e solidariedade. Adicionalmente, é possível concluir que o pensamento gerado na família operária amplia-se e dissemina-se através da ação dos seus membros nos respectivos ambientes de trabalho. Privilegia-se, para a investigação, dois membros docentes, e o que se constata é que uma das possíveis conexões pedagógicas do pensamento operário se dá pela ação docente, de pesquisa e de extensão. Os valores adquiridos na família acompanham os sujeitos em sua vida adulta e são operacionalizados e disseminados através da prática acadêmica no âmbito da Universidade e nos eventos profissionais e científicos internos ou externos à instituição onde se dá o vínculo profissional. As entrevistas permitem, também, detectar que, entre as três dimensões – operário, gaúcho, negro – o ser negro, na Família Dornelles, tem menor peso específico do que ser gaúcho ou ser operário (trabalhador). Ser gente vem primeiro, depois vem o ser operário (trabalhador), ser gaúcho, ser negro. Cada uma destas dimensões da cultura e da personalidade dos sujeitos pesquisados participa do seu condicionamento social, todavia o que os impulsiona é o sentir-se em condição de disputa com outros que nasceram privilegiados pela cor ou situação econômico-social. A condição genérica do humano é que dá consistência à formulação e vivência dos valores, subsidiada pela situação de classe, etnia e pertencimento territorial. Estudos como este, têm uma forte referência na contribuição de Boaventura Sousa Santos e Carlo Ginzburg, que, respectivamente, nos seus estudos “Conhecimento prudente para uma vida decente: Um discurso sobre as ciências revisitado” e “El queso y los gusanos”, conectam um foco a um período histórico. Santos preocupa-se em produzir, a partir da ausência, a emergência do sujeito. Ginzburb propõe um método de estudo de caso em que busca relações genéricas com totalidades, permitindo abstrair generalidades, sem com isto ter a pretensão de obter generalizações, que, supostamente, seriam válidas para outras circunstâncias, concomitantes no tempo ou no espaço de ocorrência do caso em estudo.The workers knowledge case studied in this thesis is born in the family, in vocational schools and at work settings. It is approached by family relationships and spreads through the family members’ work environment. Its reproduction in the family range is not an easy issue but broadened and sophisticated since, on one side, the production world has grown from a primary tangible goods market to an intangible goods privilege market; on the other hand, the new generations subjects do not necessarily bind to the hand work or manufacturing environment, but diversify their inserts, including teaching and academic world. This thesis study is the Dornelles Family case, taking as the founding member Mr. Armando Dornelles and focusing his daughter Leni Vieira Dornelles and granddaughter Amanda Eccel Dornelles thinkings and actions, both post-graduate pedagogists. The interviews conducted with these three members of the Dornelles Family brings to conclude that it is possible to affirm the existence of a intergeneracional pedagogy in the family, structured on five pillars: responsibility, respect, honesty, lovelity and solidarity. Additionally, it is possible to conclude that the thoughts born in the worker family extend up and spread by the action of its members through their workplaces. Two members of the family who are teachers are special is this research. What is reached is that one of the possible pedagogical connections of the workers thoughts is given by the action teaching, research and extension. Its also found that the values acquired among the familyhood follow the subjects on their adult life and are operationalised and disseminated through the practice at the University academic ambit and at the internal or external professional events of the scientific institution they have professional bond. Interviews may, also, notice that between the three dimensions - worker, “gaúcho” and black - the being black in Dornelles Family has lower specific gravity than being “gaúcho” or worker (employee). Being people comes first, then comes being worker (employee), “gaúcho”, and black. Each of these culture and personality dimensions of the subjects participate in their social conditioning, but what drive them is the feeling that they are prepared to dispute with others privileged born by color or economic-social situation. Is the human generic condition that gives consistency to the values and living formulations, subsidised by the class status, ethnicity and territorial membership. Studies like this have a strong reference to the contribution of Boaventura Sousa Santos and Carlo Ginzburg. The studies of both authors, respectively "Conhecimento prudente para uma vida decente: Um discurso sobre as ciências revisitado" and "El queso y los gusanos", connect a focus to a historical period. Santos is concerned in producing, from the absence, the emergence of the subject. Ginzburb proposes a method of case study in seeking relations with all generic, allowing abstract generalities, without having the intention of obtaining generalizations, which, supposedly, would be valid for other circumstances, concurrent in time or area of occurrence of the event studied.