Dissertations / Theses on the topic 'Key performance indicator'
To see the other types of publications on this topic, follow the link: Key performance indicator.
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Key performance indicator.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Ran, Weijia, and 冉维佳. "Aligning learning with work practice by using key performance indicator framework." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2010. http://hub.hku.hk/bib/B45590540.
Full text
2
Duncan, Helen. "Prioritisation of proactive sewer maintenance using serviceability as a key performance indicator." Thesis, Heriot-Watt University, 2007. http://hdl.handle.net/10399/2073.
Full textAbstract:
In sewerage asset management, there has been a concerted move away from primarily assessing system capacity, to focus on 'serviceability' as a key performance indicator. In the UK, water regulators have imposed an expectation on water companies to significantly lower the risk posed to customer serviceability from the sewerage industry. Proactive maintenance is the main vehicle by which asset managers aim to achieve this outcome. This thesis outlines the development of a methodology which ranks network pipes in order of risk to serviceability. The tool is base on the Failure Mode, Effect and Criticality Analysis (FMECA) principle that risk is a function of failure consequence and likelihood and in exception to other recently developed tools, this method focuses the analysis towards data which is readily available within the industry and aims to avoid data where reliability is in doubt, such as records of past events. The tool consists of an initial screening process to eliminate those pipes which are at a significantly reduced likelihood of flooding before each remaining pipe is scored according to various factors which affect consequence and likelihood of flooding. Final risk scores, and therefore rankings are then achieved through the combination of consequence and likelihood scores. Appropriate scores and weightings have been achieved through customer research, discussion with industry representatives and the completion of an additional study into trends in failure likelihood. The methodology is a decision support tool developed to aid sewerage asset managers in their role in balancing risk to customer serviceability against cost of intervention, by providing a measure of risk which is not dependent on poor quality data.
3
Yafele, Aylwin. "Key performance indicator disclosures by large UK private and public listed companies." Thesis, Bournemouth University, 2012. http://eprints.bournemouth.ac.uk/20762/.
Full textAbstract:
This study aims to investigate the degree of compliance by large UK private and public listed companies with the Companies Act 2006 section 417 (6) requirement to disclose KPIs in their annual reports. Specifically, the study investigates the extent of KPI disclosures by 410 UK companies comprising the largest 205 private limited and largest 205 public listed companies. The study also examines whether corporate governance mechanisms and company specific characteristics influence the extent of KPI disclosures in the annual reports of these companies. The extent of KPI disclosures in this study is measured using three indices to quantify KPI disclosures. Some hypotheses for the independent variables were developed and tested using the Ordinary Least Squares (OLS) regression method to determine whether corporate governance and company specific characteristics are associated with the extent of KPIs disclosure by private, public listed and the pooled companies. In terms of the extent of disclosure, the results suggest that approximately 51% of private companies and 90% of public listed companies disclose at least one KPI in their annual reports. The OLS regression results indicate that corporate governance mechanisms (proportion of non-executive directors, board size and director share ownership) and company specific characteristics (company size and profitability) are significantly associated with the extent of KPI disclosures by private, public listed and the pooled companies. The frequency of board meetings and multinationality do not significantly explain disclosure extent and comprehensiveness. The overall conclusion of this research is that private companies do not seem to comply with the requirements to disclose KPIs and that corporate governance mechanisms are important in ensuring compliance with the requirement to disclose KPIs. The results have important implications for policy makers and accounting regulators such as the Accounting Standards Board in general, and in particular the Financial Reporting Review Panel (FRRP) which is charged with the responsibility of ensuring that large private and public listed companies comply with extant regulatory framework.
4
Hamwi, Tayfe Built Environment Faculty of Built Environment UNSW. "The performance measurement of healthcare facility management: A way forward." Publisher:University of New South Wales. Built Environment, 2009. http://handle.unsw.edu.au/1959.4/43637.
Full textAbstract:
Facilities management is emerging rapidly as a distinct and critical field of study and professional practice for all sectors of the economy. In the past it has tended to be regarded as a service function and subsumed within other areas such as engineering, the built environment and business management. The health sector is an important part of the overall FM industry because it represents a driver of capital works that is both extensive and expensive. The health sector building requirements are growing, demand regular maintenance and upgrading, and are critical to core business. An extensive literature review revealed that there has been minimal published research into the development and implementation of a central feature of effective FM, namely, performance management. Performance management provides the primary evaluation and planning tool for FM, in that it identifies the performance indicators that are meaningful to FM and core business, provides measures for those indicators and enables projective planning and benchmarking to be undertaken. This research study assesses the possibility of developing a comprehensive performance measurement system for FM in the healthcare sector. The research has two main aims: - To identify the knowledge gaps in current FM performance measurement systems in general, and for the healthcare sector in particular. - To investigate the possibility of benchmarking FM performance across the healthcare sector using a weighted assessment across all categories of performance. In order to meet the research purpose and data collection requirements from the relatively limited number of FM experts who specialise in the health sector, the research methodology employs a combination of a case study approach as an exploratory tool, and a phenomenological approach as the main qualitative design. In achieving the aims and objectives, this research helps in improving FM practice in the healthcare sector through: - Providing facility managers with a comprehensive study which highlights the achievements and knowledge gaps in FM and its performance measurement - Providing top management with a study for the effectiveness of developing decision support strategy to make effective and efficient changes to their facility management practices - Facilitate the implementation of benchmarking techniques in the health sector, in order to improve the performance of the healthcare sector FM over time. The study concludes that developing aggregate/collective KPIs for each performance measurement category of possible measure (social/quality, financial, environmental, functional, and technical) is feasible. However, before being able to develop and implement that approach an improvement to the current FM practices is required. The improvement can be achieved via either a voluntarily or compulsory commitment from top management towards FM in the organizations. This commitment should be implemented with an appropriate hierarchy from the bottom to the top. The key components include: establishing the contribution of FM to the success of the overall business in financial terms; setting agreed FM objectives; deriving meaningful general KPIs; defining the data required for each KPI; establishing the system for collecting, analyzing and interpreting the data; and conducting the benchmarking process for continual improvement.
5
Widerståhl, Christopher. "Effektiv försvarslogistik?" Thesis, Linköpings universitet, Logistik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-110679.
Full textAbstract:
Försvarets materielverk (FMV) står inför en omfattande ominriktning av verksamheten med tillhörande omorganisation. Den nya verksamheten innefattar att leverera tjänsten försvarslogistik till Försvarsmakten (FM). Då det inte finns någon entydig definition för vad försvarslogistik är så har detta arbete inriktats att utarbeta ett förslag till en sådan definition. Dessutom har en procedur skapats som identifierar relevanta prestandamått för ett godtyckligt försvarslogistiskt system, s.k. Key Performance Indicators (KPI), som kan användas för att påvisa om försvarslogistiken är effektiv eller inte. För att skapa en definition, så undersöktes först vad teorin säger om tillvägagångssättet för uppbyggandet av definitioner. Därefter gjordes en större litteratursökning för att se hur och vad andra organisationer, verksamheter och teorier avser med försvarslogistik och använder termen försvarslogistik till. Den metod för definition som bedömts mest lämpad är den s.k. Förbättringsmetoden, vilken med litteratursökningen som underlag har används för att skapa ett definitionsförslag. Sedan har en procedur skapas som identifierar, för försvarslogistik, relevanta KPI. Det utfördes genom att först genomföra en litteratursökning avseende vilka logistiska mått som finns, därefter för att besvara frågan vad KPI är och hur de används. De logistiska måtten, tillsammans med mått framtagna och härledda från definitionen, bildar en "bruttolista" med möjliga Performance Indicators (PI). Vid utformandet av proceduren uppenbarade det sig att det inte gick att skapa en generisk metod, för alla möjliga försvarslogistiska system. Därför föreslogs ett vidare arbete som innebär att kategorisera system med liknande egenskaper i olika systemtyper. Med förslagsvis en totalkostnadsanalys och annan empirisk erfarenhet som grund kan PI för varje systemtyp väljas, för att på så sätt skapa "nettolistor" av generiska KPI för varje systemtyp. Är systemägaren intresserad av att ytterligare gallra bland dessa generiska KPI, så har ett frågebatteri skapats som sållar på basis av vad som är intressant att mäta.The Swedish Defence Materiel (Försvarets Materielverk -FMV) faces a major redirection of its activities with an associated with reorganization. The new business is to deliver Defense Logistics Services to the Swedish Armed Forces (Försvarsmakten - FM). There is no existing Swedish definition for the term Defense Logistics. One purpose of this study has been to provide a proposed definition. FMV also requires a procedure for identifying relevant measurements, Key Performance Indicators (KPI), for arbitrary defense logistics systems, which can indicate whether the Defense Logistics Services delivered are effective or not. In order to create a definition, the first step in this study is has been to examine what the theory says about methods for crafting definitions. There implied a need for a large literature review, with the purpose of identifying how and what other organizations, business and theories relate to and how they use the term of Defense Logistics. The information from the literature review was used as inspirational input when applying the improvements method, which is one of the methods available when crafting definitions. The second purpose of this study has been to develop a procedure for identifying KPI:s related to Defense Logistics. This was also solved by a large literature review that identified existing logistical measurements and explained what KPI:s are and how they are used. The above logistical measurements together with measurements developed and derived from the definition were used to form a "comprehensive list" of possible Performance Indicators (PI). During the design of the procedure it was recognized that it was not feasible to create a generic method for every possible defense logistic system. It was therefore proposed, as future work is, to categorize systems with similar characteristics into system types. With e.g. total cost analysis and other empirical experience as a basis, KPI can be chosen for each system type and thereby forming "net lists" for each generic system type. If the part interested in measuring a defense logistics service is interested in further narrowing the "net list" of KPI, a couple of questions are provided to assist in this, based on the concerns of the interest party.
6
Singh, Karmjit. "A framework for sustainability performance assessment for manufacturing processes." Thesis, Federation University Australia, 2019. http://researchonline.federation.edu.au/vital/access/HandleResolver/1959.17/169827.
Full textAbstract:
Sustainable manufacturing methods make it possible to develop products in ways which minimize negative environmental impacts, conserve energy and save natural resources whilst being economically sound. The concepts of sustainability in manufacturing being are still fairly broad, in scope, and need to be more focused and firmly established at the process, machine or factory levels. This project proposes a structure for manufacturing with a main objective to develop a sustainability framework which encompasses various production processes. Structured information models for the seamless flow of information across the design and manufacturing domains, for selected manufacturing processes, are defined. The thesis work identifies key performance indicators (KPIs) for the assessment of manufacturing sustainability and performs analysis of selected unit manufacturing processes and their sub-processes with the aim of proposing a methodology for determining science-based measurements of the manufacturing processes affecting these KPIs. The theoretical foundations established are then used to develop a model that could evaluate sustainability of selected manufacturing processes and their respective process plans providing a basis for inter-process comparison and selection of the most sustainable process plan. The proposed framework is presented in form of a manufacturing planning computer-based package which is designed to to consider different influencing factors such as product information, part geometry, material related physical and processing properties and the manufacturing equipment operating data. The thesis presents a number of case studies which have been published in international journals. The case studies present estimates of the manufacturing sustainability KPIs for a number of production methods. These estimates have been verified with available shop floor data. The work in the thesis makes it possible to establish manufacturing industry equipped to deal the challenges of the future when sustainability will be the major factor up on which the quality of success will be determined.Doctor of Philosophy
7
Shamsaei, Azalia. "Indicator-based Policy Compliance of Business Processes." Thèse, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23476.
Full textAbstract:
Background: Business process compliance management has recently attracted a lot of attention in both business and academia as it enables organizations to not only control and monitor their business processes from a legal point of view but also to avoid financial penalties and undesirable consequences to their reputation.
Objective: This thesis aims to provide a framework that would enable organizations to:
1- Discover business processes that violate regulations, laws and policies;
2- Discover the importance level of business processes based on the organization’s goals;
3- Determine the impact of compliance-related process modifications on business goals, including conflicting goals between stakeholders, and on policies; and
4- Enable organizations to measure the level of business process compliance for one or multiple policies.
Methodology: A systematic literature review in the area of goal-oriented business process compliance management and measurement has been conducted, which showed that balancing legal compliance obligations with business objectives remains a difficult challenge. A new Indicator-based Policy Compliance Framework (IPCF), which combines policy and rule models together with models capturing business goals (with their relative importance to the organization) and business processes, has been proposed. This framework builds on the User Requirements Notation (URN), which is the first international standard to combine goal modeling with scenario modeling. The intents and objectives of policies have been modeled, as well as the goals and business processes of organizations, and indicators are used to measure the compliance level of policies. This enables the detection of non-compliant business processes and the evaluation of the impact of compliance-related process modifications on business goals. Human resource policies and business processes are used as an example to illustrate the method. Aerodrome security regulations and business processes are then used to validate the method in a real-life environment. Comparisons to related work, evaluation against different sets of criteria, and tool support complement the framework validation.
Results: The Indicator-based Policy Compliance Framework enables organizations to discover business processes that violate policies as well as other types of rules, regulations, and laws. Guidelines for modeling legal text with URN’s Goal-oriented Requirement Language (GRL) are proposed. Furthermore, IPCF helps determine the impact of compliance-related process modifications on business goals, including conflicting goals between stakeholders, and on policies. In addition, as policies sometimes apply differently to different types of organizations, a new profile for GRL, with suitable stereotypes, well-formedness constraints, and a modified analysis algorithm defined for GRL model families is used to evaluate the satisfaction level of individual goal models that are members of a larger family model. Finally, the proposed IPCF enables organizations to measure the level of business process compliance for one or multiple policies, and such measures can be visualized directly in URN models but also through interactive Business Intelligence portals, for a wider diffusion.
8
Ngqumeya, Monde Benedict Afrika. "The effect of key performance indicators on state owned enterprises performance in South Africa : a critical analysis of three national departments." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/22810.
Full textAbstract:
The purpose of this exploratory research was to explore the effect of Key Performance Indicators (KPIs) on State Owned Enterprises’ performance in South Africa. The aim of the study was to establish the impact that KPIs have on state owned enterprises, how they are currently measured and the causes of success or failure of Key Performance Indicators (KPIs) on State Owned Companies.Fifteen respondents participated in this qualitative study. The survey method used was a questionnaire with closed and open-ended questions. The respondents were all Senior Executives including Chief Executive Officers, General Managers, Board Members and Senior Management employed by State Owned Enterprises reporting to the Department of Public Enterprises, Department of Transport and Department of Water Affairs. The research instrument that was used was a questionnaire with closed and open-ended questions.Dissertation (MBA)--University of Pretoria, 2012.
Gordon Institute of Business Science (GIBS)
unrestricted
9
Devenish-Meares, Peter. "A strategic analysis of the performance of the telephone banking channel." University of Southern Queensland, Faculty of Business, 2003. http://eprints.usq.edu.au/archive/00001421/.
Full textAbstract:
The telephone-banking channel, delivered through call centres, has become an integral part of the distribution mix of retail financial institutions. To get the greatest competitive advantage from this channel, the strategic orientation, structural and behavioural aspects of the call centre must be aligned with its operational-service and sales-performance objectives. Unfortunately, while considerable managerial effort is expended developing call centres, often their performance results remain uncertain or uncommunicated. There are indications also that financial institutions should not underestimate active market orientation benefits; innovative, strategic-thinking and progressive structures; flexible, empathic leadership, and, valuing supportive human resource strategies. Our survey of Australian deposit-taking institutions investigates the extent to which strategic and behavioural aspects are aligned with its operational-service and sales-performance objectives. Specifically, managerial approaches to IT development, competitive positioning, leadership delegation, market research attitudes and product orientation were considered. Approaches to trust, conflict, morale and reward, and, key performance indicator (KPI) choices were sought also. Results show sales performance is positively related to more externally focussed strategic orientations. Reinforcing the importance of innovative human resource practices, performance is also related positively to psychosocial climate in general and employee reward and morale, in particular. This extension of management theory urges financial service leaders to actively contemplate one of its most important resources, people. Further, the survey itself indicated that while the majority of institutions continue to use operationally based key performance indicators, such as minimum call duration, the ability of the call centre to generate sales revenue is also being recognised. In summary, given the size and potential of the telephone-banking channel, this research encourages further, urgent exploration of strategic relationships among the channel, its market, performance measures and comprehensive people-centred HR strategies aimed at developing high employee trust, and satisfaction.
10
Sousa, Margarida Monteiro de. "Dashboard para análise do setor automóvel em Portugal : os anos 2019 e 2020 e consequências da pandemia." Master's thesis, Instituto Superior de Economia e Gestão, 2021. http://hdl.handle.net/10400.5/23307.
Full textAbstract:
Mestrado Bolonha em Métodos Quantitativos para a Decisão Económica e EmpresarialEste trabalho consiste numa análise ao setor automóvel em Portugal nos anos de 2019 e 2020 e consequências do período da pandemia, através da construção de um Dashboard que permite às empresas do setor, de uma forma rápida e eficaz, conseguirem analisar os dados sem precisarem de os tratar. Para além disso possibilita às empresas analisar a sua performance através de gráficos e tabelas. Este Dashboard é construído com dados da plataforma MotorData, pertencente à Associação do Comércio Automóvel de Portugal, ACAP, que representa, há mais de 100 anos, a globalidade do setor automóvel a nível nacional. Esta análise ultrapassa o problema anterior de apenas estar disponível para as empresas a informação do número de matrículas mensais por marcas. Com este trabalho as empresas não só conseguem ver o número de matrículas por marca, modelos, tipo de energia e segmento, como também saber qual a sua performance no mercado. Procedeu-se também a uma análise dos dados obtidos no MotorData para o período de pandemia e concluiu-se que o confinamento foi responsável, por exemplo, pela diminuição da venda de ligeiros em 49%.
This work consists of an analysis of the automotive sector in Portugal in the years 2019 and 2020 and the consequences of the pandemic, through the construction of a Dashboard that allows companies in the sector to quickly and effectively analyse the data without having to process them. In addition, it enables companies to analyse their performance through graphs and tables. This Dashboard is built with data from the MotorData platform, which belongs to the Portuguese Automobile Trade Association, ACAP, which has represented for over 100 years the entire national automotive sector. This analysis overcomes the previous problem of only being available to companies the information on the number of monthly registrations by brands. With this work companies are not only able to see the number of registrations by brand, models, type of energy and segment, but also to know their performance in the market. An analysis of the data obtained in MotorData for the pandemic period was also carried out and it was concluded, for instance, that the lockdown was responsible for 49% reduction on the sale of light vehicles.
info:eu-repo/semantics/publishedVersion
11
Hededal, Klincov Lazar, and Ali Symeri. "Devising a Trend-break-detection Algorithm of stored Key Performance Indicators for Telecom Equipment." Thesis, KTH, Data- och elektroteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-208965.
Full textAbstract:
A problem that is prevalent for testers at Ericsson is that performance test results are continuously generated but not analyzed. The time between occurrence of problems and information about the occurrence is long and variable. This is due to the manual analysis of log files that is time consuming and tedious. The requested solution is automation with an algorithm that analyzes the performance and notifies when problems occur. A binary classifier algorithm, based on statistical methods, was developed and evaluated as a solution to the stated problem. The algorithm was evaluated with simulated data and produced an accuracy of 97.54 %, to detect trend breaks. Furthermore, correlation analysis was carried out between performance and hardware to gain insights in how hardware configurations affect test runs.Ett allmänt förekommande problem för testare på Ericsson är att resultat från flera prestandatester genereras kontinuerligt men inte analyseras. Tiden mellan förekommande fel och informationen av dessa är hög och varierande. Detta på grund av manuell analys av loggfiler som är tidsödande och ledsamt. Den efterfrågade lösningen är automatisering med en algoritm, baserad på statistisk metodik, som analyserar data om prestanda och meddelar när problem förekommer. En algoritm för binär klassifikation utvecklades och utvärderades som lösning till det fastställda problemet. Algoritmen utvärderades med simulerad data och alstrade en noggrannhet på 97,54%, för att detektera trendbrott. Dessutom utfördes korrelationsanalys mellan prestandan och hårdvaran för att få insikt i hur hårdvarukonfigurationen påverkar testkörningar.
12
Westerdahl, Robert, and Martin Yngemo. "KPI-framtagning på ledningsnivå : Ett tillämpat arbete baserat på modellen Analytics for Management, anpassat efter SAAB Aeronautics." Thesis, Linköpings universitet, Logistik- och kvalitetsutveckling, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-157408.
Full textAbstract:
The goal of this master thesis is to supply management at Saab Aeronautics with information and tools that allow for fast and effective insight into the manufacturing process. Additionally it aims to suggest improvements concerning measurements and the use of data for the internal workshops. The method of creating good performance indicators will also be part of the deliverables to Saab for future use. The master thesis is based on Analytics for Management by Tanima Chowhury and Louise Sandén, an earlier master thesis which describes a method for generating KPI:s. Furthermore the master thesis intends to answer some research questions, these questions are based around how well Analytics for Management can be adapted to a large organization like Saab and an evaluation of their previously used KPI:s. The main changes to the method as described in Analytics for Management are regarding differences in the data collection and the addition of a fourth phase. The new fourth phase uses the output from the previous three phases that are described in Analytics for Management, to assess which KPI:s are most suitable for top managerial use. The first phase utilizesthe company vision and strategy, to create suitable tactical goals. In this project, this translates to the company strategy getting linked to goals set up for the internal workshops at Saab Aeronautics. After this, in the second phase, the goals are used to produce KPI:s for the workshops. The output of phase two is therefore the chosen KPI:s that have been confirmed with management. The third phase uses the KPI:s and aims to evaluate the measurement system to either improve it or create it, if nonexistent. This part has been intentionally reduced in this report due to complexity. The fourth phase, evaluates out which KPI:s should be selected and how they should be visualized to create a good overview for management. The main result or output of the master thesis report consists of two parts, the method of generating KPI:s and the actual generated KPI:s. The KPI:s created during the master thesis are very similar to the KPI:s previously used, but improved. This indicates that the previous KPI:s is use at Saab were up to standard. However, the underlying data and traceability was not. These results generate good value for the future and the findings underline an important area. However, according to the authors, the main value should consist of highlighting the defective underlying data and solutions created to solve the problemMed denna rapport vill man tillgodose ledningen på Saab Aeronautics med information och verktyg som effektivt ger en inblick kring verksamhetens produktionsenheter. Man ämnar också ge förslag till taktiska ledningen angående mätetal och datahantering. Utöver konkreta förslag tar man även fram metodiken för framtida bruk på Saab. För att genomföra detta appliceras en anpassning av metodiken beskriven i Analytics for Management av Tanima Chowdhury och Louise Sandén. I Analytics for Management presenteras en metodik för att ta fram och utvärdera KPI:er. I samband med metodiken ställs också forskningsfrågor upp angående anpassning av Analytics for Management mot verksamheten och en utvärdering av dagens mätetal hos Saab. Som nämnt är rapporten baserad på anpassning och tillämpning av Analytics for Management. Efter analys av metodiken och en genomförd litteraturstudie infördes bl.a. en fjärde fas samt förändringar kring datainsamling. Den fjärde fasen behandlar främst aggregering gentemot ledning och nyttjar resultatet ur fas ett till tre för att lyfta fram KPI:er som passar bra på många olika nivåer i organisationen. Den första av faserna behandlar företagets vision och strategi för att kunna koppla den mot mål på taktisk nivå. I fallet på Saab handlar det om att koppla företagsstrategi mot mål på verkstadsnivå. Sedan genereras KPI:er i fas två, där dessa också valideras mot intressenter och ansvariga i produktionen. Den tredje fasen konkretiserar mätningar och visualisering för de valda KPI:erna. Här får man alltså ut färdiga KPI:er för taktiska nivån. Fjärde fasen aggregerar samman genererade KPI:er för ledningen, på så sätt får man en överblicksbild över en större del av organisationen. Resultatet från examensarbetet består av två delar: dels metoden för framtagning av lämpliga KPI:er, men också de KPI:erna som arbetsgången lett fram till. Gällande KPI:erna som utvecklats under examensarbetet, så finns det stora likheter med de KPI:er som redan används på Saab. Skillnaden ligger i spårbarheten samt hur underliggande data hanteras. Genom metodiken och med de framtagna KPI:erna finns därför värde som kan nyttjas på flera verksamheter i organisationen. Vad författarna dock vill lyfta fram är att det kanske största värdet ligger i upptäckten kring brister i underliggande data, som idag många av mätetalen bygger på.
13
Shen, Jing. "Investigation of how to implement successful KPIs for organizations – based on an empirical study at an international organization." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-121201.
Full textAbstract:
In the information age, KPIs (Key Performance Indicators) are commonly used for business performance measurement in organizations; however there’s no single best way about how to implement KPIs, which means that a company can select any arbitrary suitable KPIs. The thesis will do research and investigations based on existing academic theory and a case study in an international logistic company. The research was aiming at helping organizations to develop and implement successful KPIs that are effective, complete, and aligned with their business strategy and which conforms to scientific theories for how KPIs can be implemented. I designed a framework which was combined with the critical factors of successful KPIs in the scientific theories, the framework was designed for helping companies diagnosing and improving the effectiveness, completeness and alignment of their KPIs. . The aim was fulfilled by successfully testing the proposed framework in a case study. The result from the case study shows that there was a gap between how the KPIs are used and the scientific theories of how they should be used. However the framework need to be further tested in future research for a general usefulness.
14
Mpabanga, Dorothy. "Critical evaluation of key performance indicator (KPI)-based performance management system (PMS) : a case study of the Department of Administration of Justice in Botswana." Thesis, University of Strathclyde, 2005. http://oleg.lib.strath.ac.uk:80/R/?func=dbin-jump-full&object_id=23941.
Full textAbstract:
This research aims to contribute to the body of knowledge and advancement in the debates regarding 'Best Practice' PMS (HRM) vs. 'Best Fit'. The main objective of this research is to investigate PMS existing in the Department of Administration of Justice in Botswana. The research identifies gaps between 'Best Practice PMS (HRM) and PMS which currently exists in the department and suggests changes in order to reduce gaps between 'Best Practice' PMS (HRM) and PMS current practice. The research also explores the applicability of 'Best Practice' PMS (HRM) in the context of a developing country. According to the 'Best Practice' PMS (HRM) the core process entails observing the internal and extemal environment of an organisation, planning and designing a PMS, acting on the PMS and reviewing the PMS. The 'Best Practice' PMS (HRM) process, frameworks and PMS contextual factors were used to guide data collection and data analysis in this research. The department as selected because of its importance in Botswana regarding its responsibility for issues relating to the constitution, human rights, safety, reliability, stability, independence, impartiality, gaining confidence and respect inside and outside the country. This research aims to address some of the gaps identified in the literature reviewed. The literature revealed that most of the previous studies concentrated on the PMS and performance measurement systems in private organisations, particularly on PMS in the context of developed countries. This research adopted a single-case study approach in order to gain in-depth understanding regarding PMS existing in the case under investigation. Purposeful sampling technique was applied to select the department as case in the public sector in Botswana. Quantitative and qualitative data collection methods were used. The key findings from this research suggest that, to a certain degree, the department followed the PMS existing in the department was Key Performance Indicators (KPI), Based PMS. The major gaps identified in this research include the lack of integration of HR strategy into PMS and organisational vision, strategic goals and objectives not linked with team and individuals. Furthermore, the department used a 'Top-Down' approach to PMS. Although there were some strengths to KPI-Based PMS existing in the department, there were some departures from 'Best Practice' PMS (HRM). The research suggests that integration of a HRM strategy into PMS; linking department's vision, strategic goals with team and individuals; training and developing staff in PMS; a bottom-up approach to PMS and training and developing managers would enhance PMS in the department. Furthermore, improving communication, commitment, support and ownership by senior and middle managers in the department would strengthen the KPI-Based PMS. Since PMS is a new concept in Botswana, future research should further explore and inv estigate the usage and impact of PMS in the department and the public sector at large. Findings from this research have provided the context under which KPI-Based PMS could be applied. Though findings are specific to Department of Administration of Justice in Botswana, multiple case studies would further strengthen research regarding the applicability of a KPI Based PMS in the context of a developing country.
15
Eskilsson, Anton. "Energy flow mapping of a sports facility : Energy flow mapping and suitable key performance indicator formulation for Rocklunda sports facility." Thesis, Mälardalens högskola, Akademin för ekonomi, samhälle och teknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-37280.
Full text
16
Rhodin, Daniel. "Automatic generation of production reports using SharePoint." Thesis, Mittuniversitetet, Avdelningen för data- och systemvetenskap, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-33260.
Full textAbstract:
This study investigates different ways to use Microsoft SharePoint to publish data in the form of charts and tables from a software system as a part of a business intelligence effort. The purpose is to provide accurate and up-to-date statistics automatically on a corporate website instead of manually creating it. An application was developed to serve as middleware between the SharePoint server and the data source. Different options were analyzed, both client-side and server-side components. It was found that using the SharePoint .NET client API is an efficient way to achieve this goal, especially in an IT environment where development of SharePoint server-side components isn’t a viable option due to IT security concerns. The study describes a way to initiate a small-scale BI implementation without large budgets or firm commitments in the organization. It uses a web collaboration tool that is common in larger businesses and shows a way to interface in-house developed data sources. What SharePoint API to use was restricted from a IT security and stability standpoint in this thesis. This restriction is likely to apply also on other larger organizations where a similar initiative is driven from outside the IT department. It was found that automating the generation of production reports could save significant time compared to manually creating them.
17
De, Jongh Andrée. "The Smart City level of the City of Tshwane compared to the European city standard, and its contribution towards the city’s environmental sustainability." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/78104.
Full textAbstract:
The overall objective of the study is to plan and recommend the most appropriate city environment that can foster the dynamic interactions necessary to implement sustainable and adaptable smart city projects for the purpose of enhancing the quality of the natural environment. Specific research approaches have been applied to answer the separate research questions, which is a performance indicator approach combined with a literature review. The Smart City level of Tshwane is measured, and it is further analysed how this contributes towards environmental sustainability on a city level. Even though environmental issues persist in the City of Tshwane, it was observed that there exists a direct correlation between smart city implementations and the improvement of environmental sustainability, from international examples. It is thus evident from the study that smart city initiatives applied in all city activities facilitate the enhancement of resource efficiency within a city. This ultimately contributes to improving the environmental performance, quality, liveability and sustainability within the cityscape. In order to achieve this, the Smart City level of a city needs to be measured and evaluated to establish a baseline supported by existing data to best inform an integrated approach in planning and implementation procedures (Bosch, et al., 2017). Smart city technologies and implementations create the setting for possible significant changes towards environmental sustainability.
Key Terms: City of Tshwane, Smart City, ICT, environmental sustainability, environmental performance, evaluation, EUROCITIES CITYkeys’ Key Performance Indicator Framework, Key Performance Indicators, city-level, and literature review.Mini Dissertation (MA (Environment and Society))--University of Pretoria, 2020.
Geography, Geoinformatics and Meteorology
MA (Environment and Society)
Unrestricted
18
Fluker, Tareion M. "Performance Factors that Influence Marketing Measurement in Successful Small Businesses." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/2483.
Full textAbstract:
During the 2009 economic recession, United States business leaders cut marketing expenditures between 33% and 50% more than they did for any other business expenditure to mitigate financial loss because business leaders often regard marketing as an expense and not an investment. Since there is not a widely applied marketing measurement standard, this multiple-case study focused on finding key performance indicators that healthcare and sales small business leaders in eastern United States with less than 500 employees, and marketing evaluation practices in place, used to evaluate the effectiveness of their marketing. Institutional theory was used as the conceptual framework to explore the key drivers behind marketing measurement practices. The focus of this study was on the experiences of 4 small business leaders in Atlanta, Georgia, and Baltimore, Maryland, who have developed financial and nonfinancial strategies to measure their marketing performance. Data collected for this study included 20-minute interviews with each participant, strategic plans, and field notes. A modified van Kaam and triangulation approach was used for data analysis to identify themes, which included the need to tie marketing measurement to the product or service offering and drive revenue or traffic to their business. The results of the study may benefit practitioners who work on social change strategies because the conclusions clarify effective marketing practices and increase well-being of customers. Further, this study provides recommendations for successful marketing measurement strategies that may help businesses meet the needs of community members.
19
Boissie, Kevin. "Méthodes et outils pour la maîtrise de risques en ingénierie de l’obsolescence dans un contexte incertain : application à un équipementier automobile." Thesis, Université Paris-Saclay (ComUE), 2019. http://www.theses.fr/2019SACLC105.
Full textAbstract:
Ce sujet concerne de manière générale la gestion de l’obsolescence et la prise en compte du cycle de vie des composants dans un système complexe pluri technologique.Les fournisseurs de rang 1 en prise direct avec leurs clients s’engagent à garantir une durée de vie de 20 ans de leurs sous-ensembles, là où leurs fournisseurs proposent des composants à cycle de vie court de l’ordre de 4 à 5 ans. Ces sous-ensembles doivent rester adaptables et « Upgradables » au regard des évolutions permanentes des besoins, des normes et des technologies.La non prise en compte de ces éléments a pour conséquences des risques industriels qui nécessitent :• la mise en place de moyens de stockage adaptés, la prise en compte de garantie qualité et de montabilité et la prise de risques financiers (sur/sous estimations, problèmes lors du stockage et dégradation des composants),• la création d’un « projet série » visant à reconcevoir un composant supportant une fonctionnalité, devenu impossible à approvisionner, tout en la maintenant compatible avec l’interface,• la recherche de solutions permettant d’adapter les moyens et les produits à la mise en application de nouveaux standards/normes et besoins, …L’objectif de cette thèse est d’étudier l’obsolescence selon les angles complémentaires de : performance, structure, fonctions et fonctionnalités des systèmes. Ces recherches devraient permettre, en ingénierie de l’obsolescence, de déterminer un ensemble de méthodes ou outils pour la maîtrise des risques industriels. Cette thèse s’appuiera sur un ensemble de cas réels pour lesquels la gestion de l’obsolescence est considérée comme un élément critique.Les travaux doivent permettre également de formuler des préconisations en matière de stockage de nouveaux sous-ensembles afin qu’ils ne détériorèrent pas les fonctionnalités des produits finis composés.Cette étude explore la gestion de l’obsolescence à travers des cas concrets, sur des produits actuellement commercialisés.En d’autres termes, au-delà de permettre par anticipation d’agir avant de subir, il s’agira de répondre à la question des gains qui pourraient être réalisés par une entreprise maîtrisant la garantie de fourniture sans discontinuité et sans excès de productionThis subject concerns, in a general way, the obsolescence management and the consideration of components life cycle in a multi-technological complex system. Rank 1 Suppliers in direct link with their customers make a commitment to guarantee a life of 20 years of their subsets, where their suppliers propose components with short life cycle of the order of 4 – 5 years. These subsets have to remain adaptable and upgradable with regard to permanent evolutions of needs, standards and technologies.“Unconsideration” of these elements has for consequences of the industrial risks which requiring:• The implementation of adapted means of storage, the consideration of guarantee quality and of mountability, and the taking of financial risks (on / under estimations, problems during the storage and components degradation).• Put in place a "serial project" aiming at redesigns a component supporting a function, become impossible to supply, while maintaining it compatible with the interface.• The search of solutions, allowing adapting the means and the products to the application of new standards / norms and needs.The target of this thesis is to study the obsolescence according to the complementary angles of: performance, structure, functions and features of the systems. These researches should allow, in obsolescence engineering, to determine a set of methods or tools for the control of the industrial risks.This thesis will lean on a set of real cases which obsolescence management is considered as a critical element.The studies have to allow formulating recommendations regarding conception of new subsets whose partial obsolescence, will not damage the features offered by the compound finished products, standards of choice during the design, to identify the life cycles of components and to explore the management of the obsolescence through concrete cases, on products at present marketed.Secondly, it will be necessary to look for the predictability and the adaptability of the system in what would be the next technological step.Allow by the anticipation, to act before undergoing. Which gains could be realized by a company mastering the guarantee of supply without discontinuity and without excess of production?
20
Laitenberger, Korinna, Kerstin Meier, Claudia Poser, Diana Röthig, Jana Stienen, and Stefanie Tobian. "Umweltkennzahlen zur Prozessbewertung." Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2009. http://nbn-resolving.de/urn:nbn:de:bsz:14-ds-1243336156719-04525.
Full textAbstract:
Das Ziel dieser Arbeit lag in der Erstellung eines Umweltkennzahlensystems für das Unternehmen Brose, welches als Tools zur Steuerung der Prozesse eingesetzt werden kann. In einer wissenschaftlichen Ausarbeitung wurde das Umweltkennzahlensystem analysiert. Unter Zuhilfenahme verschiedener Normen und Leitfäden des BMU und UBA entstand ein neues Umweltkennzahlensystem, das den allgemeinen und den speziellen Anforderungen Broses gerecht wird. Die Projektarbeit hat Verbesserungspotenziale des vorher bestehenden Umweltkennzahlensystems aufgedeckt, die durch die Neuerstellung behoben worden sind. Das neue Umweltkennzahlensystem ist darauf ausgelegt, im Unternehmen aktiv als Managementtool genutzt zu werden, anhand dessen Entscheidungen getroffen werden und das eine Frühwarnfunktion übernimmt.
21
Lima, Rodrigo da Silva. "Proposta de modelo para implantação de um sistema de indicadores de desempenho." Universidade de São Paulo, 2010. http://www.teses.usp.br/teses/disponiveis/3/3148/tde-10112011-112001/.
Full textAbstract:
Em menos de duas décadas, um novo mundo competitivo emergiu fazendo surgir nas organizações uma nova demanda de indicadores de desempenho. Neste ambiente, mais do nunca, é requerido aos Executivos o uso de indicadores significativamente melhores, que direcionem as estratégias e o desempenho dos negócios. Eles precisam de indicadores que vão além dos indicadores financeiros para direcionar as mudanças, mostrar a posição competitiva, aprimorar os processos e melhor prever o futuro. Este estudo procura apresentar um modelo para auxiliar as Organizações na gestão do aprimoramento de seus processos, de maneira eficaz e eficiente, através do uso de um sistema de indicadores de desempenho, partindo de sua estruturação, identificação e forma de medição, até o uso correto das informações coletadas e processadas de modo a atender às metas delineadas por uma estratégia traçada pela Organização. O objetivo principal deste trabalho é desenvolver um modelo para implantação de um sistema de indicadores. Como objetivos secundários pretendem-se: identificar os principais modelos de gestão baseados em indicadores de desempenho; dentre os modelos de gestão, levantados, adaptar um método de implantação e realizar uma aplicação rápida no departamento de logística em uma empresa de mineração. Para tanto, buscou-se um embasamento teórico a partir dos seguintes modelos de avaliação de desempenho: Gerenciamentos pelas Diretrizes (GPD), Capital Intelectual, Modelo Quantum, Rummler & Brache, Sink & Tutle e Balanced Scorecard (BSC); de onde se concluiu que os modelos mais adequados para a realização do trabalho seriam o GPD e o BSC, visto que, este leva em conta não apenas perspectivas financeiras para a avaliação de desempenho.In less than two decades, a new competitive world has emerged and put stringent fresh performance demands on all organizations. In this environment, executives require significantly better measures to direct strategy and business performance than ever before. They need measures that go behind the financials to drive change, show competitive position, improve business processes, and better predict future. This study tries to present a model to help organizations to manage its processes improvement, in an effectiveness and efficiency way, trough the use of a performance measurement system, from the way it is structured, identified and measured, till the correct using of the data collected and processed to attend the targets defined by the organization strategy. The main target of this work is to develop a model of implementation of a management system. As secondary targets is intended to: Identify the main models of key performance indicator management based; among these studied models, choose which one is more suitable to be used and fast implementation in logistic department in a mining company. In order to do this, it was looked for theory based upon the following performance evaluation models: Policy Management (PM), Knowledge Capital, Quantum model, Rummler & Brache, Sink & Tuttle and Balance Scorecard (BSC); which was conclude that the more adequate model to do this work was the PM, and the BSC, since it consider other perspectives besides than just the financial perspective in order to evaluate the performance.
22
Svensson, Emma, and Hanna Borgefeldt. "Holistic KPIs for Sustainability Assessment of Residential Food Systems." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-279689.
Full textAbstract:
Food is one of the strongest influences affecting both human health and the environment. The food sector is responsible for a substantial share of greenhouse gas emissions in the world, and the demand for more sustainable diets has, therefore, increased. The individual is starting to realize one's own possibility to contribute to a more sustainable society, and people are willing to change their habits to become more sustainable. Therefore, the purpose of this study was to create holistic KPIs for sustainable food systems that encourage improvement. The KPIs aim to measure and quantify sustainability from three perspectives: environmental, economic and social sustainability. The methodology used is a framework consisting of five focus areas aiming to create sustainability indicators. The purpose of the five focus areas are to establish vision, indicator framework, indicator selection, stakeholder participation and lastly communication design and strategy. 13 KPIs have been developed, focusing on electricity usage, water usage, GHG emissions, waste management, well-being and expenses. The target group, aimed to use the KPIs, consists of students living in Sweden, making the KPIs adjusted to a student’s lifestyle. The KPIs range from 0-100 %, and a final sustainability ranking is provided through a weighted average of the 13 indicators. The indicators are presented in a radar chart to increase awareness of the students' everyday habits and aim to encourage improvement to increase the sustainability ranking.
23
Sedehi, Arya. "Evaluating the impacts of enterprise resource planning on organizational performance for small to medium enterprises in manufacturing." Diss., Georgia Institute of Technology, 2015. http://hdl.handle.net/1853/53563.
Full textAbstract:
Today’s fast-paced global economy has intensified the demand for manufacturing companies to make their products more quickly and with higher quality to meet heightened consumer expectations while reducing costs. This competitive environment requires small to medium enterprise’s (SMEs) to implement well-designed business processes and leverage information technology (IT), such as an Enterprise Resource Planning (ERP) system, within their facilities to become more agile, flexible, and integrated to meet changing market demands. Issues emerge when facility managers lack reliable data on performance and costs, which subsequently impairs even basic decisions for resource allocation or process improvement. Although the benefits of a successful ERP implementation in large firms are recognized, there is a general lack of empirical IT productivity literature focusing on SMEs.
This research is expected to contribute to a framework for performance measurement, providing facility decision-makers with important metrics for analyzing their firm’s ability to improve upon competitive priorities. Employing the Delphi process, key performance indicators (KPIs) including time, speed, quality, and cost, and corresponding performance measurement metrics, investigations are conducted between traditional manufacturing processes in SMEs and processes enhanced through ERP adoption. In this longitudinal case study, significant improvements are observed in production operations relative to time following ERP implementation including a reduction in the defect rate, total manufacturing cost, and scrap rate along with increases in on-time delivery and flexibility.
24
Yeung, Wing-lun, and 楊永倫. "The implementation of customer relationship management as a key performance indicator for the service apartment industry in Hong Kong: a case study of standard serviced apartment." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B48343754.
Full textAbstract:
Service Apartment, as a new growth real estate sub-market had rapid growth in the past decade. Under the change of market condition and impact from its own characteristic, Service Apartment industry is facing a great challenge. In the marketplace, different organization would adopt different business strategies to confront the challenges. Apart from those common business strategies, Customer Relationship Management is one of the common strategies that has widely adopted by different organization and the effect was highly recognized. Therefore, some of the operators of Service Apartment also adopt Customer Relationship Management into the operation to improve the competitiveness and performance of the apartment.
In view of Service Apartment is a new growth industry, we attempt to conduct a case study in a standard class Service Apartment in Hong Kong to identify the importance of CRM to the Service Apartment industry and evaluate the performance of CRM application from operator's and user's view point and hence to identify the potential improvement on the application.
4published_or_final_version
Housing Management
Master
Master of Housing Management
25
Harju, Schnee Linn, and Rakel Wallentin. "Från data till ett organisatoriskt förstoringsglas : En kvalitativ studie om designen av dashboards i praktiken." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-448751.
Full textAbstract:
Dashboarden har kommit att bli ett uppmärksammat verktyg bland organisationer de senaste åren. En dashboard kan beskrivas som en visuell display som förmedlar väsentlig information nödvändig för att uppnå ett eller flera objektiv, som kan övervakas med en enda blick. En effektivt designad dashboard kan optimera ett företags prestationer och beslutsfattande genom att styra medlemmar i samma riktning samt förse dem med pålitliga beslutsunderlag. Tidigare forskning och läroböcker har berört motivation, implementersstadier av dashboards, val av nyckeltal samt hur dashboards ska designas för att vara effektiva. Få studier har dock undersökt hur dashboards designas i praktiken. Syftet med denna uppsats var därför att undersöka hur företags design av dashboards ser ut, och mer specifikt hur designen varierar efter syftet med dashboarden. För att besvara problemställningen genomfördes en kvalitativ studie i form av små N-studier. Datainsamlingen inkluderade fem separata intervjuer med respondenter som varit delaktiga i designen av deras företags dashboard, samt kompletterande skärmavbilder på dessa. Studiens resultat indikerar att designen av dashboards i praktiken är komplext, men att några samband mellan syfte och design kan identifieras. Beroende på typen av dashboard, vilket korrelerar med dess syfte, kommer valet av KPI:er och funktionella egenskaper se olika ut. Inget tydligt samband mellan syfte och visuella egenskaper kunde identifieras.
26
Uhlán, Malin. "Framdrift av projekt mellan Gater : Analys och rekommendation av lämpliga framdriftsindikatorer och arbetsmetoder för att framgångsrikt kunna driva ett projekt mot gaterna mellan gaterna." Thesis, Mittuniversitetet, Avdelningen för kvalitetsteknik, maskinteknik och matematik, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-23432.
Full textAbstract:
Hur vet man att ett projekt är på banan? Vad ska man driva och följa upp mellan gaterna för att nå gaternas specificerade kriterier i tid och med rätt resultat? Vilka mätpunkter behövs? Med vilka intervall ska framdriften mätas? Och hur visar projektledaren framdriften för intressenterna så att rätt åtgärder för att styra rätt kan sättas in om det är på väg att gå fel? En huvudfaktor för att lyckat leda projekt mellan faser och gater torde ligga i förmågan att se hur uppgifter fortskrider mellan gaterna. Syftet med denna uppsats är att bidra med kunskap kring hur en sund framdrift mellan gaterna i projekt kan erhållas så att man vid gaterna uppfyller de kriterier som specificerats samt söka besvara hur framdriften kan kommuniceras till dess intressenter på ett framgångsrikt sätt. Följande forskningsfrågor ställdes: 1. Vilka indikatorer är enligt forskning och ledande praktik lämpliga att använda för att följa framdriften i projekt mellan gaterna i projektledningsprocessen? 2. Hur kommuniceras framdriften så att det är lätt för ett projekts alla intressenter att förstå hur projektet framskrider mellan gaterna? 3. Med vilka intervall mäts lämpligen framdriften mellan gaterna? 4. Hur kan indikatorer formuleras/utvecklas utifrån en specifiks verksamhets behov? En hermenuistisk kvalitativ studie med induktiv ansats genomfördes. Studien genomfördes delvis på det företag författaren själv arbetar på varför metoden innehåller stora delar av aktionsbaserade forskningselement. Sammanställning av rekommendationer från forskning och ledande praktik jämfördes med resultat hämtade från benchmarkingstudie och fallstudie ur vilken slutsatser dragits. Under benchmarkingstudien och fallstudien genomfördes totalt 23 semistrukturerade djupintervjuer med avsikt att förstå behov och framgångsfaktorer. Processen för arbetet kan liknas med en explorativ designprocess där författaren succesivt sökt ta fram och forma lämpliga framdriftsindikatorer utifrån en specifik verksamhets behov. Studien visade att det, sedan de tre framdriftsindikatorerna "Scope, time och cost" befästes i begynnelsen av användandet av projekt som arbetsform, numer finns insikter om att det är många faktorer som tillsammans leder ett projekt framåt. Olika faser i projekt kräver olika insatser, olika intressenter kräver olika information, olika nivåer i projektet har olika behov av uppföljning varför en väl avvägd kombination av ett 15-tal olika indikatorer så kallade Key Performace Indicators (KPI’er), designade för respektive projekts och verksamhets unika behov rekommenderas. Studien visade vidare att en framgångsfaktor för kommunikation av projektframdrift ligger i hur samarbete i projekt sker. Rekommendationen är att design av kommunikationstruktur utformas så att helhetsperspektiv och röd tråd i forum och dialog erhålls. Visualisering av framdriften och samtliga intressenters deltagande vid möten och framdriftskommunikation konstaterades vara en grundförutsättning för framgångsrika resultat. Avseende lämpliga intervall drogs slutsatsen att även dessa rekommenderas att sättas utifrån behov eftersom behoven av dialog av respektive indikator varierar under projektens gång. Kommunikationsprincipen "hellre ofta och lite, än sällan och mycket" rekommenderades. Grundat i studiens resultat rekommenderades slutligen lämpliga indikatorer, lämplig kommunikationsstruktur och lämpliga intervall designade unikt för den specifika verksamheten i uppsatsens fallstudiedel.How does one know that a project is on track? What criterias should be monitored between the Gates so that specified criterias is obtained at the Gate? Which measuring points are needed? At what intervals should the progress be measured? How does the project manager present the progress to its stakeholders in a successful manner so that the stakeholders understand the status and decide upon corrective actions if needed? A key factor in successfully managing projects between phases and Gates would most presumably lie in the ability to see the progress of tasks between the gates. The objective of this Master thesis is therefore aimed to contribute with knowledge regarding how to achieve a sound progress between the Gates of the project so that specified gatecriterias will be obtained at the Gate. This Master thesis will also seek to contribute knowledge about how to communicate the progress to its stakeholders in a successful manner whereupon the following questions where put: 1. What indicators are suitable to use in the project management process when following the project progress between the Gates in accordance to previous research and leading practice findings? 2. How can the progress be communicated to its stakeholders so that it will be easy to follow the progress of the project between the Gates? 3. What measurement intervals are considered to be suitable when following the progress between Gates? 4. How can indicators be designed/developed based on a specific business requirements? A hermenuistic qualitative study with an inductive approach was conducted. Since the author of this thesis works at the company where the study was conducted the method contains many elements of action research. A summary of recommendations from research and leading practice were compared with results obtained in the benchmarking study and the case study from which conclusions were drawn. A total of 23 semi-structured interviews were conducted during the benchmarking study and the case study with the intention of understanding the needs of information at the specific business and to understand which factors that could be considered as success factors. The progress of the work can be considered as an explorative design process in which the author successively have designed and developed suitable Key Perfomance Indicators, KPI’s based on a specific business requirements. The results shows that modern research has come to an insights that the progress of a projects consists of more factors than the three indicators "Scope, time and cost" recommended at the early stages of using project as a working method. The different phases of the project require different actions and efforts and interventions, various stakerholders requires different information, different levels of the project management has different needs for follow-up and require different levels of detailed information, why a balanced combination of some 15 different Key performace Indicators (KPI's), designed for the unique needs of each project and activity is recommended. The study shows that the success of communicating project progress lies in the way cooperation is based in the project. It is recommended that the communication structure is designed so that a holistic perspective and a "red thread" in forum and dialogue are obtained. Visualization of progress and participation of all stakeholders at pulsmeetings were found to be a prerequisite for successful results. Regarding an appropriate interval, it is concluded that each interval are recommended to be set on the basis of need since the needs of dialogue for each indicator varies with the progress of the projects. However, communication using the principle "rather babysteps - often and short, than elephant paces - seldom but long" is recommended. Based on the results from the study, the thesis ends with recommending suitable indicators, suitable communication structure and suitable intervals designed uniquely for the specific business in the case study.
27
Jansson, Linn, and Lisa Naréus. "En digital dashboard, kostar den mer än den smakar? : En kvalitativ studie om vilka effekter en digital dashboard kan ge på organisationer." Thesis, Umeå universitet, Institutionen för informatik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-135344.
Full textAbstract:
Many organizations are digitizing their business systems, creating potential to furthermore develop their organizations to become even more efficient. Business Intelligence is a collective term for skills, techniques, applications and processes that can help organizations to better understand their business. One of many Business Intelligence tools is a digital dashboard. A dashboard can collect the hidden figures in the business system or present already knows Key Performance Indicator to an organization. This study is conducted to find out what positive changes a usage of a dashboard can give to an organization. Through interviews and literature studies we have compared and analysed the results. This study shows that if you succeed with an implementation of a dashboard you will find benefits like better awareness, better agency and you will find that the organization will become more results orientated than before. They are all positive effects that a usage of a dashboard can give.
28
Ivarsson, Elin. "Kvantifiering av verksamheters leanvärde : En fallstudie på ett svenskt industriföretag." Thesis, Mittuniversitetet, Avdelningen för informationssystem och -teknologi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-31742.
Full text
29
Güzel, Ramazan, and Adriana Milovanovic. "Förvaltningsfastigheter : Den globala finans krisens påverkan på svenska börsnoterade fastighetsbolagens nedskrivningar." Thesis, Södertörns högskola, Institutionen för ekonomi och företagande, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-6239.
Full textAbstract:
Introduction and background: The 1990s crisis and the global financial crisis year 2008 shows the same indications that the property market was affected negative. The Swedish Property companies had a difficult time on the market when the crisis led to decreased property trade and financing problems for the Property companies. The Swedish property companies became less attractive on the market and contributed to a drop in prices on investment property. Purpose: The purpose of this essay is to examine if there is any relation between the Swedish Property companies impairments on their investment property and the global financial crisis year 2008. Method: The essay is based on a quantitative study where we examined Swedish Property companies’ annual reports. We answered our questions and our purpose from the empirical data that we collected from the annual reports. Conclusions: The study resulted in that we found a correlation between the Swedish Property companies’ impairments on their investment properties and the global financial crisis year 2008. However, we found that the Swedish Property companies’ impairments were lower than market indications prove.
30
Seman, Vladimír. "Analýza PPC systémů při různých PPC kampaních." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15459.
Full textAbstract:
Pay per click (PPC) advertising over the past few years has gained importance and companies invest larger amounts of money into it. There are more PPC systems in the market from which to choose for advertising. Which PPC system is appropriate to use for a specific campaign? This thesis consists of four chapters (excluding introduction and conclusion). The first chapter clarifies terms, talks about the basic characteristics of the subject and gives an idea of the importance of the topic (position of pay per click in the market of internet advertising). The second chapter characterizes three PPC systems (and their principles) which the author considers to be the most important in the Slovak market. The third chapter is important for the characterisation of different types of PPC campaigns. In it the author used his own classification of PPC campaigns. Two case studies are analysed in the fourth chapter. According to them an evaluation of the suitability of selected PPC systems is made (using induction method). The first three chapters are based on an analysis of available literature, the fourth part on the author's own experiences.
31
Krkoš, Radko. "Diagnostika mobilných sietí." Doctoral thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2018. http://www.nusl.cz/ntk/nusl-375479.
Full textAbstract:
The thesis deals with the topic of mobile network diagnostics, different methods applicable for this purpose and methodology for technical diagnostics and consequent error mitigation or mobile network optimisation. Service commonly offered by mobile networks and their quality of service requirements and analysis methods are described.
32
Mirza, Hasnain Haider Baig. "Evaluation of KPI Monitoring Tools for an Automotive Supplier." Master's thesis, Universitätsbibliothek Chemnitz, 2016. http://nbn-resolving.de/urn:nbn:de:bsz:ch1-qucosa-209080.
Full textAbstract:
Automotive SPICE is used to evaluate the efficiency of the development processes for OEMs and ECU suppliers. It is a domain specific version of SPICE. Many automotive manufacturers are demanding Automotive SPICE level 2 from their suppliers. Application life cycle management solutions specific to automotive industry focus more on standardisation yet providing very little information about performance of processes. This thesis shows how Business Intelligence (BI) solutions can be helpful in achieving Automotive SPICE level 2 compliance and as comprehensive reporting tools. Moreover the evaluation of approaches for implementation of different BI systems has shown that commercial solutions can be beneficial for small to medium size suppliers. Implementing a BI solution can also point out possible improvement opportunities and bad practices for an organisation. The implemented BI system can only be efficient and useful if the underlying data is accurate and responsive.
33
Janata, Pavel. "Možnosti CPM řešení v bankovnictví." Master's thesis, Vysoká škola ekonomická v Praze, 2009. http://www.nusl.cz/ntk/nusl-15494.
Full textAbstract:
This thesis addresses issues of measuring and managing the performance of commercial bank institutions by means of a system called Corporate Performance Management (CPM). The theoretical part of this work is devoted to introduction of banking industry and methods of performance measurement in commercial banks. It introduces a general concept and key components of CPM supported by Business Intelligence technology. In the practical part of this work there is introduced the design of two concrete CPM solutions which are being currently built in banks -- KPI processing and interest margin calculation. The main thesis contribution to the existing literature is a creation of complex material about relevant aspects of implementation CPM solutions in data warehouses of commercial banks and creation the conceptual design of a concrete solution.
34
Fredriksson, Sofie, Victoria Sjögren, and Carl Slotte. "Upprätthålla Balanserad Verksamhetsstyrning : Genom Metoden Balanced Scorecard." Thesis, Högskolan i Borås, Akademin för textil, teknik och ekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-21666.
Full textAbstract:
Verksamhetsstyrning är centralt för alla organisationer. En populär metod är Balanced Scorecard (BSC) men hur detta bör anpassas och användas råder det delade meningar om. Sedan tidigare finns det många studier om själva implementeringsfasen och därav ämnar denna studie att undersöka bibehållandet av BSC. Erfarna ledare med lång erfarenhet kring BSC står i centrum och vad de anser är viktigt för att upprätthålla balanserad verksamhetsstyrning samt vilka motiv som ligger bakom. Vi genomförde en kvalitativ studie, där målstyrt urval med kriteriestyrd inriktning i huvudsak tillämpades. Fem personer i ledande befattning intervjuades utifrån deras erfarenheter av att jobba med BSC. Intervjuerna spelades in, transkriberades och kodades för att sedan analyseras genom en teoretisk analysmodell. Denna modell har vi själva skapat genom att sammanställa meningsskiljaktigheter och luckor samt avsaknad av åsikter inom tidigare litteratur. Modellen användes sedan för att analysera empirin. Resultaten som kommit fram genom denna studie visar att det finns områden som påverkar, främjar och hämmar balanserad verksamhetsstyrning. Dessa behöver hanteras, kombineras och anpassas efter den egna verksamheten vidare visar studien att BSC är en metod som skapar förutsättningar för att bibehålla en balanserad verksamhetsstyrning, förutsatt att metoden används på rätt sätt.Business Management is central to all organizations, a popular approach is the Balanced Scorecard (BSC), but how this method should be adapted and used prevails over shared opinions. There have been many previous studies on the actual implementation phase and therefore this study intends to investigate the maintenance phase of BSC. At the centre of this study is experienced leaders with extensive BSC experience and their views about which motives that are critical when successfully maintaining a balanced operations management.We conducted a qualitative study, in which a goal-driven selection with criteria-driven focus was mainly applied. Five people in senior positions were interviewed about their experience working with BSC. The interviews were recorded, transcribed and coded and then analyzed by a theoretical analysis model created by ourselves. The model was compiled by disagreements, gaps and lack of opinions in BSC literature and research articles. The model was then used to analyze the empirical data.The results that emerged from this study showed that there are areas that affect, promote and inhibit balanced operations management. These areas need to be handled, combined and adapted to their own operations, furthermore the study also shows that BSC is a method that creates conditions for sustaining a balanced business management, given that the method is used correctly. The study is written in Swedish.
35
Arhall, Johanna, and Emmie Cox. "Key Performance Indicators for SAS Flights." Thesis, Linköpings universitet, Kommunikations- och transportsystem, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-104028.
Full textAbstract:
Revenue management is a thoroughly researched field of study and it is widely used in several different industries. The Revenue Management Department at the airline SAS (Scandinavian Airline System) serves to maximise the profit of the company’s flights. At their disposal they have a number of tools, which use KPIs (Key Performance Indicators) as a measurement. The KPIs are used in prognosis to determine future initiatives, and to analyse and verify results. SAS does not know if the KPIs they focus on to measure performance are the most relevant for optimisation of revenue for their flights. In an attempt to simplify the use of SAS’ optimisation system we have performed a correlation analysis on a set of selected KPIs and assessed the influence relationships between these KPIs, in order to identify pivotal KPIs. Furthermore, we have researched origindestination control and the network effect to broaden the scope of the investigation. We have presented the work and the results in this thesis. The correlation analysis was performed using data, spanning a two-year period, for domestic flights (within Sweden) provided by SAS. The results of the analysis showed that the assessed KPIs could be divided into three groups; within each group the KPIs are closely correlated. As a result, we concluded that to focus on one KPI in each group should be adequate for evaluating performance. The three pivotal KPIs are revenue passenger kilometre, cabin factor and revenue per available seat kilometre. We have recommended SAS to continue working with origin-destination control and that the pivotal KPIs should be used as a measurement for the network, as well as measurements such as net leg revenue. Additionally, we have suggested that SAS conducts equivalent or similar analyses in other suitable areas to identify or confirm pivotal KPIs.
36
Davidson, Anne Leslie. "Key performance indicators in humanitarian logistics." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/35540.
Full textAbstract:
Thesis (M. Eng. in Logistics)--Massachusetts Institute of Technology, Engineering Systems Division, 2006.Includes bibliographical references (leaves 86-87).
Non-profit humanitarian relief organizations have typically been unable to measure the performance of their supply chains due to an inability to centrally capture data from operations. With the recent development and implementation of information technology systems that can support the logistics function of these organizations, the data is now available to measure performance, but what is still lacking is a central framework of metrics that measures performance according to the organization's strategic goals. First, this thesis reviews the best practices noted in performance measurement systems of the logistics functions in military and commercial organizations and applies them to the humanitarian sector. Second, the thesis suggests a framework of key performance indicators to be implemented in an international non-profit humanitarian organization based on the unique strategic goals of the sector. The thesis then applies this proposed framework to two actual operations performed by this organization.
(cont.) The analysis performed herein proves that a measurement system would help strengthen the organization's ability to deliver goods to beneficiaries more efficiently and effectively. Finally, the thesis addresses feasibility issues of implementing a measurement system in the non-profit sector and also describes the next steps of opportunities related to measurement systems within humanitarian logistics.
by Anne Leslie Davidson.
M.Eng.in Logistics
37
Berglund, Christopher, and Amar Tenic. "Dashboard design and its relation to KPIs : A qualitative case study on a software company." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-96351.
Full textAbstract:
Monitoring key performance indicators (KPI) give practitioners immersive experience that is priceless when it comes to decision making and performance-enhancing in software companies. Used together with different tools that enable visualization of KPIs, users obtain big advantages that enable quick troubleshooting and detections of errors that could emerge in a product or a system. Many studies have been followed out in the field of data visualization using KPIs and digital dashboards. Still, the subject of KPIs providing valuable information to companies that are developing HR and payroll systems is relatively unexplored. The purpose of this thesis has been to investigate how essential KPIs should be visualized on a digital dashboard using a case company that focuses on developing HR and payroll systems. To investigate the phenomenon, five different interviews were conducted, and a digital dashboard was developed. The interviewees that participated in the empiric data collection were employees stationed in different teams with various authorities and experiences in the field of dashboards and KPIs. Previous works in the field of data visualization indicates that KPIs can be used and presented in various ways. When presenting KPIs on a dashboard, there are different factors that are of big influence of how successful the visualization gets. There are no complete templates on how KPIs should be visualized, however there are guidelines on how a dashboard could be shaped. Something that previous works and different interviewees in the present study agreed on was that a dashboard should consist of 4 to 8 KPIs. Too many KPIs can decrease the chance of obtaining the advantages that monitoring and visualizing KPIs on a digital dashboard can bring. Something that emerged from the study is the importance of first identify what to visualize and then implement how. Among the answers during the data collection, many interviewees found the number of users that were logged in on their products as something that would be useful to monitor. The reason for this was partly that the interviewees considered that by monitoring these numbers, it could increase the pride among the colleagues. The interviewees thought that it might boost morale among the employees if they visualized the many users of the products they are developing.Genom att övervaka nyckeltal (KPIer) kan användare erhålla fördelar som är ovärderliga när det gäller beslutsfattande och prestandaförbättring hos mjukvaruföretag. Tillsammans med olika verktyg som möjliggör visualisering av KPIer får användare stora fördelar som gör det möjligt att snabbt upptäcka fel som kan uppstå i en produkt eller i ett system. Många studier berör ämnet datavisualisering och digitala instrumentpaneler. Trots det här är ämnet KPIer, specifikt de som ger värdefull information till företag som utvecklar HR- och lönesystem outforskat. Syftet med den här studien har varit att undersöka hur viktiga KPIer bör visualiseras på en digital instrumentpanel hos ett företag som fokuserar på att utveckla HR- och lönesystem. För att undersöka fenomenet genomfördes fem olika intervjuer. En digital instrumentpanel utvecklades även som ett komplement till att svara på forskningsfrågan utifrån tidigare forskning och de empiriska resultat som framkom under studiens gång. Informanterna som deltog i den empiriska datainsamlingen var anställda på ett fallföretag och stationerade i olika utvecklingsteam. Informanterna hade sedan tidigare olika erfarenheter av att använda instrumentpaneler och KPIer. Tidigare studier inom datavisualisering indikerar att KPIer kan användas och visualiseras på olika sätt. När KPIer presenteras på en instrumentpanel finns det olika faktorer som har stort inflytande på hur framgångsrik visualiseringen blir. Det finns inga kompletta mallar för hur KPIer ska visualiseras men det finns riktlinjer för hur en instrumentpanel kan utformas. Något som tidigare studier samt informanterna i den här studien enades om var att en instrumentpanel bör bestå av ett antal mellan fyra och åtta KPIer. Genom att använda för många KPIer så minskar chansen att få de fördelar som övervakning och visualisering av KPIer på en digital instrumentpanel kan ge. Något som den här studien belyser är vikten av att först identifiera vad som ska visualiseras för att sedan implementera hur. En av flera KPIer som ansågs värdefulla för informanterna var antalet användare som var inloggade i deras produkt. Anledningen till det här var delvis att informanterna ansåg att övervakning av användare skulle skapa ökad stolthet bland kollegorna på kontoret.
38
ROSSETTI, ANDREA. "Model checking business processes." Doctoral thesis, Università Politecnica delle Marche, 2011. http://hdl.handle.net/11566/241895.
Full textAbstract:
I sistemi di Business Process Management sono spesso utilizzati per migliorare ed aumentare la produttività di organizzazioni ed aziende. Per tali sistemi è importante controllare tutte le variabili (compreso il tempo) e lo stato di tutti gli stakeholders che entrano in gioco nei processi. Questi task consentono di aumentare la soddisfazione degli operatori, consentono di migliorare le stime in termini di tempistiche, di controllare le criticità ed in genere consentono di tenere sotto controllo tutti i processi aziendali di un’organizzazione. Nonostante questo molte aziende basano le loro analisi su modelli di processi molto semplici. Questo lavoro presenta un algoritmo denominato “Semantic Timed Model Checking“ applicato ai processi aziendali. Questo algoritmo è stato impiegato in scenari differenti come la selezione, la validazione ed il monitoring dei processi. L’approccio è basato sui seguenti step:
1) rappresentazione dei processi aziendali sotto forma di “semantically annotated timed transition systems” (ATTS), 2) rappresentazione delle specifiche basate su di una rappresentazione annotata semanticamente della logica “timed computation tree logic” (AnTCTL), e 3) un efficiente algoritmo di model checking. Gli ATTS permettono di tenere in considerazione le evoluzioni nel tempo dei processi di business, con i loro vincoli temporali. Questa logica è basata sui sistemi TTS.
L’importanza della semantica è notoriamente riconosciuta, ci consente infatti di fornire significati non ambigui ai processi e alle variabili che in essi entrano in gioco. A tal fine vengono utilizzati formalismi propri della logica descrittiva.
Questo lavoro presenta un’integrazione dei sistemi TTS e della rappresentazione semantica in un modo molto efficiente. La AnTCTL premette infatti di rappresentare i tradizionali indicatori di performance con una semantica propria e ben definita. Inoltre è possibile introdurre una serie di nuovi indicatori che non sarebbero invece definibili con i modelli di processi aziendali tradizionali.
L’algoritmo di model checking è un integrzione dell’algoritmo “timed model checking” con aggiunta di notazioni semantiche.
Questo lavoro può essere considerato il primo passo verso l’utlizzo del semantic timed model checking nei problemi di analisi delle performance dei processi aziendali. Il metodo proposto è stato applicato ad un in caso di studio basato su processi aziendali reali.Business Process Management systems are often used to improve the productivity of organizations and companies. For such systems, it is important to control all the variables (among them the time) and the status of all the stakeholders that are involved into the processes. This task aims at improving the employee satisfaction, the estimation of time and criticalities, and the control of business processes of an organization. In spite of this important task, most of the companies base their analysis on very simple process models. This work presents a Semantic Timed Model Checking algorithm for Business Processes. It has been used as a basic tool in several scenarios such as process selection, process validation, and process monitoring. The approach relies on: 1) a representation of business processes based on semantically annotated timed transition systems (ATTS), 2) a representation of specifications based on a semantically annotated version of timed computation tree logic (AnTCTL), and 3) an efficient model checking algorithm. The ATTS allows us to take into account the temporal evolution of a business process, with its temporal constraints. This is based on Timed Transition Systems. The importance of semantics is also widely recognized. Indeed, semantics allows us to provide a non-ambiguous meaning to process activities and variables. According to the mainstream, the semantics relies on Description Logic. As a consequence, this work presents an integration of timed transition systems and semantic representation technologies in an efficient way. The AnTCTL allows us to represent the traditional performance indicators with a well-founded semantics. Furthermore, it is possible to define a new set of indicators that it is not possible to define with the traditional business process models. The model checking algorithm is an integration of traditional timed model checking techniques with semantic reasoning. This algorithm has been proved to be sound and complete and PSPACE-Complete. This work can be considered the first step towards the use of semantic timed model checking in problems of performance analysis for Business Processes. The proposed approach has been applied to real world case studies.
39
Uriarte, Marcos Sugoi. "Propuesta para identificar, priorizar y cuantificar el impacto de variables multidisciplinares sobre el rendimiento deportivo de élite aplicando Analytic Network Process. Una aplicación al Centro de Alto Rendimiento de Judo de Valencia." Doctoral thesis, Universitat Politècnica de València, 2021. http://hdl.handle.net/10251/165363.
Full textAbstract:
[ES] El judo es un deporte complejo donde hay identificadas muchas variables multidisciplinares como por ejemplo la fuerza, la potencia, la velocidad, las habilidades técnicas y tácticas, la motivación, la gestión del estrés o la alimentación que tienen una importancia clave e influyen en el resultado final de los combates. Si bien muchos trabajos académicos han estudiado estas variables, generalmente de forma aislada o combinando unas pocas normalmente del mismo ámbito, se ha detectado que no existen estudios que hayan analizado un conjunto de variables multidisciplinares heterogéneas de manera integral, considerando al mismo tiempo variables de diferentes ámbitos (por ejemplo físicas, técnicas, psicológicas, de estilo de vida, etc) y analizado su impacto sobre el rendimiento estratégico de los judokas. Además, una vez que se han identificado esas variables multidisciplinares, es complejo determinar cuáles de ellas están directamente relacionadas con la capacidad del judoka para alcanzar sus objetivos estratégicos, los cuales pueden definirse como las principales metas estratégicas que el deportista pretende alcanzar a medio-largo plazo (por ejemplo, obtener la clasificación para los Juegos Olímpicos), y que por tanto condicionan el esfuerzo y la planificación del deportista. Por tanto, esta Tesis Doctoral desarrolla una propuesta metodológica para identificar, priorizar y cuantificar el impacto de variables multidisciplinares sobre el rendimiento en el ámbito del judo, proporcionando una visión más completa y global y, por extensión, valiosa información adicional para tomar decisiones importantes tales como preparar planes de entrenamiento o planificar el calendario de competiciones. Para ello, se aplica una técnica de ayuda a la toma de decisiones multicriterio, el Analytic Network Process, la cual posibilita la evaluación y cuantificación conjunta de dichas variables multidisciplinares, las cuales son heterogéneas y de las que de muchas no se poseen datos históricos y cuyo impacto sobre el rendimiento del judoka es difícil de determinar. En este sentido, es necesario tener en cuenta que existen también otras relaciones importantes, las interrelaciones entre variables, que también deben evaluarse. Por tanto, se consideran las siguientes relaciones entre variables: Relaciones entre un conjunto de variables multidisciplinares claves del judo y el rendimiento del deportista. Interrelaciones entre las variables multidisciplinares claves del judo que afectan al rendimiento. Interrelaciones entre los objetivos estratégicos definidos y que representan el rendimiento del deportista. Por todo ello, la presente Tesis Doctoral se estructura en diferentes capítulos de la siguiente forma: El Capítulo 1 describe el planteamiento y la estructura de la Tesis Doctoral. En el Capítulo 2 se realiza una revisión bibliográfica de los principales trabajos científicos, justificando el hueco investigador e identificando las principales variables multidisciplinares de judo. En el Capítulo 3 se lleva a cabo un estudio práctico de la importancia de las variables técnico-tácticas en judo, analizando para ello todos los torneos de judo de élite (Grand Prix, Gran Slam, Master y Campeonato del Mundo) celebrados en el año 2019. En el Capítulo 4 se presenta la propuesta metodológica desarrollada en el ámbito de la Tesis. Para ello, inicialmente se justifica el uso del Analytic Network Process como Técnica Multicriterio de Ayuda a la Toma de Decisiones más adecuada para aplicar en la presente Tesis, describiendo a continuación las cuatro fases de la metodología desarrollada. En el Capítulo 5 se aplica la propuesta metodológica al Centro de Alto Rendimiento de Judo de Valencia, donde un grupo de expertos formado a tal fin desarrolla las cuatro fases de la metodología para la categoría de -66 kgs. En el Capítulo 6 se presentan las principales conclusiones de la Tesis Doctoral y se proponen líneas futuras de investigación.[CA] El judo és un esport complex on hi ha identificades moltes variables multidisciplinars com ara la força, la potència, la velocitat, les habilitats tècniques i tàctiques, la motivació, la gestió de l'estrès o l'alimentació que tenen una importància clau i influeixen en el resultat final dels combats. Si bé molts treballs acadèmics han estudiat aquestes variables, generalment de forma aïllada o combinant unes poques normalment de el mateix àmbit, s'ha detectat que no hi ha estudis que hagin analitzat un conjunt de variables multidisciplinars heterogènies de manera integral, considerant a el mateix temps variables de diferents àmbits (per exemple físiques, tècniques, psicològiques, d'estil de vida, etc.) i analitzat el seu impacte sobre el rendiment dels judokes. A més, una vegada que s'han identificat aquestes variables multidisciplinars, és complex identificar quines d'elles estan directament relacionades amb la capacitat de l'judoka per assolir els seus objectius estratègics, els quals poden definir-se com les principals fites estratègiques que l'esportista pretén assolir a mig-llarg termini (per exemple, obtenir la classificació per als Jocs Olímpics), i que per tant condicionen l'esforç i la planificació de l'esportista. Per tant, aquesta tesi doctoral desenvolupa una proposta metodològica per identificar, prioritzar i quantificar l'impacte de variables multidisciplinars sobre el rendiment en l'àmbit de l'judo, proporcionant una visió més completa i global i, per extensió, valuosa informació addicional per prendre decisions importants tals com preparar plans d'entrenament o planificar el calendari de competicions. Per a això, s'aplica una tècnica d'ajuda a la presa de decisions multicriteri, l'Analytic Network Process, la qual possibilita l'avaluació i quantificació conjunta d'aquestes variables multidisciplinars, les quals són heterogènies i de les que moltes no es posseeixen dades històriques i el impacte sobre el rendiment de l'jukoka és difícil de determinar. En aquest sentit, cal tenir en compte que existeixen també altres relacions importants, les interrelacions entre variables, que també s'han d'avaluar. Per tant, es consideren les següents relacions entre variables: Relacions entre un conjunt de variables multidisciplinars clau de judo i el rendiment de l'esportista. Interrelacions entre les variables multidisciplinars clau de judo que afecten el rendiment. Interrelacions entre els objectius estratègics definits i que representen el rendiment de l'esportista. Per tot això, la present Tesi Doctoral s'estructura en diferents capítols de la següent manera: El capítol 1 descriu el plantejament i l'estructura de la tesi doctoral. En el capítol 2 es realitza una revisió bibliogràfica dels principals treballs científics, justificant el buit investigador i identificant les principals variables multidisciplinars de judo. En el capítol 3, es porta a terme un estudi pràctic de la importància de les variables tècnic-tàctiques en judo, analitzant per a això tots els tornejos de judo d'elit (Grand Prix, Gran Slam, Master i Campionat del Món) celebrats a l'any 2019. En el capítol 4 es presenta la proposta metodològica desenvolupada en l'àmbit de la Tesi. Per a això, inicialment es justifica l'ús de l'Analytic Network Process com a Tècnica Multicriteri d'Ajuda a la Presa de Decisions més adequada per aplicar en la present Tesi, presentant a continuació les quatre fases de la metodologia desenvolupada. En el Capítol 5 s'aplica la proposta metodològica a el Centre d'Alt Rendiment de Judo de València, on un grup d'experts format a aquest fi desenvolupen les quatre fases de la metodologia per a la categoria de -66 kg. En el capítol 6 es presenten les principals conclusions de la tesi doctoral i es proposen línies futures d'investigació.
[EN] Judo is a complex sport where many multidisciplinary key variables, i.e. strength, power, speed, technical and tactical abilities, motivation or estrés management, which have a significant impact on the final result of combats have been identified. However, these studies have usually focused on either only one or a few variables from the same ambit instead of considering a full set of heterogeneous multidisciplinary variables at the same time, which are of different ambits such as physical, tactical-technical, psychological or lifestyle and, at the same time, assessing their impact over judokas' performance. Additionally, once these multidisciplinary variables are identified, it is a complex process to determine which ones are directly linked with the capacity of the athlete for reaching his/her strategic objectives, which can be defined as the main medium-long term strategic goals (i.e. to get the classification for the Olympic Games) and which, therefore, condition the judokas efforts and planning. Then, this Doctoral PhD Thesis develops a methodological proposal for identifying, priorisiting and quantifying the impact of a set of multidisciplinary variables on the strategic performance of judokas, providing a more complete and global vision and, extensively, valuable additional information to make important decisions such as designing training plans or planning the competitions calendar. To this end, a Multi-Criteria Decision Technique, the Analytic Network Proces, is applied, which allows to jointly evaluate and quantify such a set of multidisciplinary variables, which are heterogeneous and which many of them lack of historical data and whose impact on the judoka's performance is very difficult to determine. In this sense, it is also necessary to take into account the existence of other type of relationship, the inter-relationships between the multidisciplinary variables, which should also be assessed. Then the next relationships between variables are considered: Relationships between a set of multidisciplinary variables of judo that are affecting to the judoka's performance. Inter-relationships between the judo multidisciplinary variables. Inter-relationships between the strategic objectives that represent the judoka's performance. Therefore, this Doctoral PhD Thesis is structured as follows: In Chapter 1, the approach and structure are presented. In Chapter 2, a literature review is carried out, justifying the research gap and identifying the main judo multidisciplinary variables. In Chapter 3, a practical study of the importance of the tactical-variables in judo is carried out, analysing all the judo ellite tournaments of 2019. Chapter 4 presents the methodological proposal, justifying initially the application of the Analytic Network Process and then the phases of the methodology. In Chapter 5, the methodological proposal is applied to the High Performance Judo Center of Valencia, where a judo expert group applies the phases of the methodology for the under 66 kgs category. In Chapter 6, the main conclusions as well as the future research lines are presented.
Uriarte Marcos, S. (2021). Propuesta para identificar, priorizar y cuantificar el impacto de variables multidisciplinares sobre el rendimiento deportivo de élite aplicando Analytic Network Process. Una aplicación al Centro de Alto Rendimiento de Judo de Valencia [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/165363
TESIS
40
Carlsson, Henrik, and Rickard Dreimanis. "Evaluation of Third-Party Logistics in a Japanese Setting : an evaluation of the 3PL-partnership between the Japanese trading house Gadelius and the European logistics." Thesis, Linköping University, Department of Management and Economics, 2005. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-86.
Full textAbstract:
In this thesis the Third-Party Logistics (3PL) partnership between the Japanese trading company Gadelius and the European logistics provider Mahé is investigated. This was done as a case study, mainly taking place on location at Gadelius’ headquarter in Tokyo.
The purpose has been to identify and evaluate the fulfilment of initial objectives, both with respect to agreed on terms and expectations of each party, analyze the reasons behind result and provide recommendations for the future.
In terms of what is strictly defined and agreed on in the contract the partnership is principally fulfilled, but this setup is not good in terms of how full 3PL-effects could be achieved.
The not so strictly defined parts of the contract stating that Mahé should work proactively are however not fulfilled to the same degree. This is connected to the lack of a dedicated Mahé representative being integrated into the OtD-team at Gadelius.
Because of this Gadelius’, to begin with very high, expectations on effects have become unrealistic, which has contributed to bad sentiments against Mahé and their capabilities. This has further been enhanced by Key Performance Indicators that don’t fully match the essential objectives with the partnership.
To change the situation two possible ways for the future are presented. If Gadelius’ focus is on indirect cost reductions an expanded partnership should be chosen, while a focus on direct cost reductions and a need for an easier change implementation call for a more limited partnership. For both alternatives new ways for measuring performance are suggested.
41
Martins, Rita Maria Rosalino. "Construção do dashboard operacional e da base de dados internacional e reporting na empresa Chronopost." Master's thesis, Instituto Superior de Economia e Gestão, 2018. http://hdl.handle.net/10400.5/17661.
Full textAbstract:
Mestrado em Métodos Quantitativos para a Decisão Económica e EmpresarialO presente relatório integrado no Mestrado de Métodos Quantitativos para a Decisão Económica e Empresarial descreve o trabalho desenvolvido durante um estágio de 4 meses na Chronopost Portugal, DPDgroup. A DPDgroup é uma rede internacional de entrega de encomendas que agrega a DPD, Chronopost e SEUR. A Chronopost é uma empresa de transporte expresso que assegura a ligação entre o expedidor e o cliente final, particulares ou empresas, a nível nacional e internacional. Ao longo do desenvolvimento deste trabalho foi elaborado um Dashboard Operacional que tem como principal objetivo possibilitar a análise de incidências (motivos pelas quais as encomendas não chegaram ao cliente final) e eventos (saídas de armazém e entregas) que ocorreram durante o fluxo de entregas. Os dados fornecidos para a sua construção foram exportados do AS400 (sistema da empresa) e os cálculos necessários à sua construção foram elaborados em Power BI. Também foi realizada uma Base de Dados Internacional e Reporting que permite controlar a atividade internacional da organização, ajudando no planeamento da operação e desenvolvimento da atividade internacional da empresa. Esta foi realizada em Excel sendo que todos os cálculos auxiliares foram realizados em Power Pivot. A construção destas ferramentas possibilita a análise de informação operacional da empresa tanto a nível nacional como internacional.
This report, describes the work carried out at Chronopost Portugal, of DPDgroup, during a 4-month internship. The DPDgroup is an international parcel delivery network which aggregates DPD, Chronopost and SEUR. Chronopost is an express transport company, linking the dispatcher and the final customer, individuals or companies at a national and international levels. During the development of this work, an Operational Dashboard was elaborated with the main objective of controlling incidents (reasons why orders did not reach the final customer) and events (warehouse deliveries) during the delivery flow. The data provided for its construction were exported from the AS400 (the company system) and the calculations were performed in Power BI. An International Database and Reporting was also developed, allowing for the control of the international activity of the organization. This helps the planning of the operations and the development of the international activity of the company. This was done in Excel and all the auxiliary calculations were performed in Power Pivot. The construction of these tools enables the analysis of operational information of the company both nationally and internationally.
info:eu-repo/semantics/publishedVersion
42
Vajsar, Pavel. "Směrovací protokol pro sítě MANET zohledňující požadavky na kvalitu služeb." Doctoral thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2014. http://www.nusl.cz/ntk/nusl-233650.
Full textAbstract:
The web and mobile web traffic is growing rapidly due to service accessibility in densely populated areas and massive usage of smart hand held devices (smartphones, pads and Internet dongles). This is a challenge for mobile operators and service providers, because it forces systematically increasing network throughput capacity and in parallel to keep this investment on profitable basis. On the other side, the user satisfaction with mobile broadband service should be considered as well, in order to balance the user expectations and mobile operator investments. Our work provides extensive QoE study for different conditions in sense of mobile web service, web content, network conditions and end user device. Finally, the obtained results create basis for more dimensional overview of mobile web QoE and allow to recognize quality and saturation thresholds based on network parameters. Further, obtained data provide base for design three prediction models for prediction of MOS (one for notebook, one for mobile device) and acceptability.
43
Benediktsdóttir, Laufey. "A customer-centric evaluation of a smart manufacturing concept : Development of a continuous improvement strategy for improving the productivity of a small and medium-sized enterprises." Thesis, KTH, Skolan för industriell teknik och management (ITM), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-267040.
Full textAbstract:
Nytt AB is a startup focusing on simplifying the concept of smart manufacturing to small and medium-sized companies providing an add-on machine monitoring solution for data analyzing. The product is currently under development with the final product soon to be launched. In the next phase of Nytt AB, a marketing plan has to be strategized. This thesis, which is built on previous Nytt AB’s work, focuses on addressing issues that will be important when creating a marketing and sales strategy. The customer is put as the focal point and the customer values analyzed including discussions on productivity improvements within the machines and how to standardize the changes to satisfy every customer. Using research questions as a base for the study, the customer values were analyzed by first understanding the main threats, weaknesses, strengths, and opportunities for the product and then analyzing data from an installed prototype and the improvements that can be achieved based on the data. The customers can, by using the product get statistical facts about their machines which can be the first step to understand the need for changes within their company. With future development, further customer values will appear, such as providing aid on how to improve KPIs such as availability. Providing this information to the customers will help them obtain a better insight into the field of smart manufacturing, the manufacturing of the future.Nytt AB är ett nystartat företag som fokuserar på att förenkla konceptet smart tillverkning för små och medelstora företag och erbjuder en maskinövervakningslösning för dataanalys. Produkten är just nu under utveckling, slutprodukten planeras lanseras snart. Nästa steg för Nytt AB är att strukturera en marknadsplan. Detta examensarbete, som bygger på tidigare arbete i Nytt AB, fokuserar på frågor som kommer att vara viktiga när man skapar en marknadsförings- och försäljningsstrategi. Kunden blir i fokus när kundvärdena är analyserade inklusive i diskussioner om produktivitetsförbättringar för maskiner och hur man standardiserar förändringarna för att uppfylla kundens krav. Med hjälp av forskningsfrågor, analyseras kundvärdena genom att först förstå de viktigaste hoten, svagheterna, styrkorna och möjligheterna för produkten och sedan analyseras data från prototypen och de förbättringar som kan uppnås baserat på given data. Kunderna kan genom att använda produkten få statistik om sina maskiner vilket kan vara första steget att inse behovet av förändringar inom kundföretaget. Vid utveckling kommer ytterligare kundvärden att dyka upp, till exempel metoder på hur man förbättrar olika nyckeltal, såsom tillgänglighet. Att ge denna information till kunderna hjälper dem att få en bättre inblick i smart tillverkning, framtidens tillverkning.
44
Dumont, Frédéric. "Analyses et préconisations pour les centres de données virtualisés." Thesis, Nantes, Ecole des Mines, 2016. http://www.theses.fr/2016EMNA0249/document.
Full textAbstract:
Cette thèse présente deux contributions. La première contribution consiste en l’étude des métriques de performance permettant de superviser l’activité des serveurs physiques et des machines virtuelles s’exécutant sur les hyperviseurs VMware et KVM. Cette étude met en avant les compteurs clés et propose des analyses avancées dans l’objectif de détecter ou prévenir d’anomalies liées aux quatreres sources principales d’un centre de données : le processeur, la mémoire, le disque et le réseau. La seconde contribution porte sur un outil pour la détection de machines virtuelles à comportements pré-déterminés et/ou atypiques. La détection de ces machines virtuelles à plusieurs objectifs. Le premier, permettre d’optimiser l’utilisation des ressources matérielles en libérant des ressources par la suppression de machines virtuelles inutiles ou en les redimensionnant. Le second, optimiser le fonctionnement de l’infrastructure en détectant les machines sous-dimensionnées, surchargées ou ayant une activité différente des autres machines virtuelles de l’infrastructureThis thesis presents two contributions. The first contribution is the study of key performance indicators to monitor physical and virtual machines activity running on VMware and KVM hypervisors. This study highlights performance metrics and provides advanced analysis with the aim to prevent or detect abnormalities related to the four main resources of a datacenter: CPU, memory, disk and network. Thesecond contribution relates to a tool for virtual machines with pre-determined and / or atypical behaviors detection. The detection of these virtual machines has several objectives. First, optimize the use of hardware resources by freeing up resources by removing unnecessary virtual machines or by resizing those oversized. Second, optimize infrastructure performance by detecting undersized or overworked virtual machines and those having an atypical activity
45
Johari, Shirazi Iman. "Combining Business Intelligence, Indicators, and the User Requirements Notation for Performance Monitoring." Thesis, Université d'Ottawa / University of Ottawa, 2012. http://hdl.handle.net/10393/23540.
Full textAbstract:
Organizations use Business Intelligence (BI) systems to monitor how well they are meeting
their goals and objectives. Yet, very often BI systems do not include clear models of
the organization’s goals or of how to measure whether they are satisfied or not. Several
researchers now attempt to integrate goal models into BI systems, but there are still major
challenges related to how to get access to the BI data to populate the part of the goal
model (often indicators) used to assess goal satisfaction.
This thesis explores a new approach to integrate BI systems with goal models. In
particular, it explores the integration of IBM Cognos Business Intelligence, a leading BI
tool, with an Eclipse-based goal modeling tool named jUCMNav. jUCMNav is an open
source graphical editor for the User Requirements Notation (URN), which includes the
Use Case Map notation for scenarios and processes and the Goal-oriented Requirement
Language for business objectives. URN was recently extended with the concept of Key
Performance Indicator (KPI) to enable performance assessment and monitoring of business
processes. In jUCMNav, KPIs are currently calculated or modified manually. The
new integration proposed in this thesis maps these KPIs to report elements that are generated
automatically by Cognos based on the model defined in jUCMNav at runtime, with
minimum effort. We are using IBM Cognos Mashup Service, which includes web services
that enable the retrieval of report elements at the most granular level. This transformation
provides managers and analysts with useful goal-oriented and process-oriented
monitoring views fed by just-in-time BI information. This new solution also automates
retrieving data from Cognos servers, which helps reducing the high costs usually caused
by the amount of manual work required otherwise.
The novel approach presented in this thesis avoids manual report generation and
minimizes any contract with respect to the location of manually created reports, hence
leading to better usability and performance. The approach and its tool support are illustrated
with an ongoing example, validated with a case study, and verified through testing.
46
Jansson, Samuel. "Evaluation of KPIs and Battery Usage of Li-ion BESS for FCR Application." Thesis, Uppsala universitet, Elektricitetslära, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-394015.
Full textAbstract:
The main purpose of this thesis was to develop and evaluate Key Performance Indicators (KPIs) and battery usage associated with Lithium-ion Battery Energy Storage Systems (LiBESS) used as Frequency Containment Reserve (FCR). The investigation was based on three of Vattenfall´s LiBESS projects that use the same lithium-ion battery technology but vary in system rating and configuration. It was found that two of the most important KPIs are response time and energy efficiency. The response time describes how fast the system can respond to changes in grid frequency. Additionally, the energy efficiency describes how effectively the system can provide energy storage during service and it can be parametrized into the efficiency of the battery, converter and transformer. The results show that all the considered LiBESS can fulfill the response time requirements of 30 seconds for FCR provision. In the future stricter requirements for the response time in grid stabilization services will most likely be required. Nevertheless, the results showed that a well configured LiBESS can provide response times on the millisecond scale. The energy efficiency evaluation showed that the system energy efficiency decreased from 89% to 85% when the power increased from 50% to 100% of rated power. At 75% of rated power it was found that the converter had the lowest efficiency (92%) based on the analysis of the efficiency of all the system components. It was also found that the power consumed by auxiliary loads was nearly constant for the examined power rates and that it significantly reduced the energy efficiency. Lastly, the battery usage analysis showed that the battery often idles or operates at low power rates if the frequency dead-band of ±10 mHz is applied around the nominal value of 50 Hz. Moreover, the battery usage can be characterized by an average State of Charge of 50% and a maximum Depth of Discharge of 30% during both charge and discharge of the batteries.
47
Pais, Fernando José Pinto. "Performance tangível versus performance intangível." Master's thesis, FEUC, 2016. http://hdl.handle.net/10316/32504.
Full textAbstract:
Relatório de estágio do mestrado em Gestão, apresentado à Faculdade de Economia da Universidade de Coimbra, sob a orientação de Paulo Miguel Marques Gama Gonçalves e Sérgio Daniel Duarte Lopes.O presente trabalho apresenta-se como um relatório de estágio que permitirá concluir o Mestrado em Gestão da Faculdade de Economia da Universidade de Coimbra. O estágio decorreu na Visabeira Pro – Estudos e Investimentos, SA (empresa pertencente ao Grupo Visabeira, SGPS, SA), mais propriamente no departamento de controlo de gestão e acompanhamento de negócio, entre as datas de 8 de fevereiro e 13 de junho de 2016. Assim, com este relatório pretende-se conjugar a elaboração de um ensaio teórico com a descrição do conjunto de atividades desenvolvidas pelo aluno ao longo do estágio curricular. O objetivo do estágio passou por facultar ao aluno competências de modo a que este seja capaz de produzir reports com periodicidade mensal através de Key Performance Indicators (KPI´s) relevantes à análise de cada negócio. Nos dias de hoje o termo performance assumiu uma importância que há alguns anos atrás não tinha. Vários estudos levaram a que se deixasse de olhar para este como uma simples medição de custos e/ou indicadores financeiros, propondo uma divisão entre indicadores financeiros e não financeiros. Contudo, esta separação não é suficiente, pois não evidencia aspetos como a imagem ou a cultura organizacional, fazendo com que não se tenha uma “imagem” completa da realidade organizacional. Posto isto, o grande propósito deste estudo passa por fornecer ao leitor uma visão alternativa que permita uma melhor compreensão das dimensões da medição de performance, dando assim destaque aos fatores intangíveis, já que estes hoje em dia desempenham um papel fundamental na criação de valor das organizações.
48
McGill, Susan. "NETWORK PERFORMANCE MANAGEMENT USING APPLICATION-CENTRIC KEY PERFORMANCE INDICATORS." Doctoral diss., University of Central Florida, 2007. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4055.
Full textAbstract:
The Internet and intranets are viewed as capable of supplying "Anything, Anywhere, Anytime" and e-commerce, e-government, e-community, and military C4I are now deploying many and varied applications to serve their needs. Network management is currently centralized in operations centers. To assure customer satisfaction with the network performance they typically plan, configure and monitor the network devices to insure an excess of bandwidth, that is overprovision. If this proves uneconomical or if complex and poorly understood interactions of equipment, protocols and application traffic degrade performance creating customer dissatisfaction, another more application-centric, way of managing the network will be needed. This research investigates a new qualitative class of network performance measures derived from the current quantitative metrics known as quality of service (QOS) parameters. The proposed class of qualitative indicators focuses on utilizing current network performance measures (QOS values) to derive abstract quality of experience (QOE) indicators by application class. These measures may provide a more user or application-centric means of assessing network performance even when some individual QOS parameters approach or exceed specified levels. The mathematics of functional analysis suggests treating QOS performance values as a vector, and, by mapping the degradation of the application performance to a characteristic lp-norm curve, a qualitative QOE value (good/poor) can be calculated for each application class. A similar procedure could calculate a QOE node value (satisfactory/unsatisfactory) to represent the service level of the switch or router for the current mix of application traffic. To demonstrate the utility of this approach a discrete event simulation (DES) test-bed, in the OPNET telecommunications simulation environment, was created modeling the topology and traffic of three semi-autonomous networks connected by a backbone. Scenarios, designed to degrade performance by under-provisioning links or nodes, are run to evaluate QOE for an access network. The application classes and traffic load are held constant. Future research would include refinement of the mathematics, many additional simulations and scenarios varying other independent variables. Finally collaboration with researchers in areas as diverse as human computer interaction (HCI), software engineering, teletraffic engineering, and network management will enhance the concepts modeled.Ph.D.
Other
Engineering and Computer Science
Modeling and Simulation PhD
49
Maier, Philipp. "Website Evaluation Model and Key Performance Indicators /." St. Gallen, 2008. http://www.biblio.unisg.ch/org/biblio/edoc.nsf/wwwDisplayIdentifier/04608352001/$FILE/04608352001.pdf.
Full text
50
Krishnapillai, Alagesan. "Understanding key performance indicators through driver measures." Thesis, University of Ottawa (Canada), 2009. http://hdl.handle.net/10393/28321.
Full textAbstract:
Performance management is a vital part of every organization for its success and long term survival in the current competitive global market place. An organization needs a sound performance management framework to analyze its data to make strategic and tactical decisions. The weaknesses in today's performance management frameworks are linked to their inability to integrate strategy formulation with implementation.
In our thesis, we introduce D river Measure Models that can define cause-and-effect relationship between d river measures and Key Performance Indicators (KPIs) for effective performance management and strategic alignment. Driver Measure Models make the performance management more dynamic as the operational activities are linked to strategies.
Another contribution of the thesis is the identification of mathematical techniques to quantify relationships between KPIs and driver measures. Thesis makes an effort to show how mathematical techniques can be used for planning and forecasting outcomes while changing strategies. After conducting analysis using the mathematical techniques, organization can arrive at a set of operational tasks associated to driver measures which need to be executed to achieve its optimal result.
Finally, we identified the essential set of criteria that a performance management framework needs to address through a literature survey and a gap analysis of existing frameworks. We created an extension to the Balanced Scorecard framework based on Driver Measure Models and support for the management of external factors to address these criteria and compared it to existing frameworks using a case study.