Dissertations / Theses: 'Justice tourism'

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Kalisch, Angela. "Fair trade in tourism : a reflexive appraisal of the activism/academe nexus in the movement towards social justice in tourism." Thesis, University of Gloucestershire, 2014. http://eprints.glos.ac.uk/3382/.

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This Ph.D. thesis critically reviews the relationship between activism and academe in the inquiry on fairly traded tourism and the role of reflexivity in assisting with that inquiry. It includes published material, part activist, part academic research outputs, on the concept of Fair Trade in Tourism (FTinT), spanning a time period from 2000 to 2013. From my present academic perspective, it critically engages with some of the personal and socio-political complexities surrounding the organisation, which initiated the investigation into FTinT, and my position within the organisation as a key actor and change agent. Applying reflexivity as a method for deconstruction and dialectical critique of my activist and academic engagement, this thesis uses the FTinT research to explore the interface between activism and academe in tourism research. Accordingly, the writing style is predominantly personal, interwoven with reflections on theoretical currents to inform the analysis. Such personal, reflexive engagement illuminates the underlying mechanisms and processes employed in the quest for developing increased public awareness and tangible, applicable criteria and strategies for fairer trade in tourism at a time when such ideas were entirely original. The analysis in this thesis includes application of several approaches to reflexivity and application of concepts of trustworthiness in qualitative research to accredit the scholarly significance of such activist endeavour. Reflexivity and activism are generally under-researched areas in the tourism academy, even more so in relation to trade justice. In particular, there is no evidence of research on these areas as interconnected entities. This study therefore provides an original contribution to knowledge in tourism research on a number of different levels. In this inquiry, I am arguing the case for a more concentrated, though critical engagement with activist and participatory action research as a way of addressing issues of inequity and injustice in the tourism trade. In that context, reflexivity approaches can provide important insights into researchers’ underlying values and beliefs which inflect their choices and decision-making and their relationships within the research environment. However, my research also reveals some serious challenges, both in the application of reflexivity and in the engagement with the activist/academic interface. Such challenges relate to issues of ethical and political integrity, cultural sensitivity, memory-work, and the acceptance of the value of the reciprocal relationship between activism and academe within tourism scholarship.

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Piquerey, Lise. "Golden Snow. Ségrégation et entre-soi dans les stations de sports d'hiver haut de gamme en Autriche, en France et en Suisse." Thesis, Université Grenoble Alpes (ComUE), 2016. http://www.theses.fr/2016GREAA006/document.

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Les stations de sports d’hiver sont des lieux touristiques à part entière dont les dynamiques d’aménagement ont été étudiées depuis plusieurs décennies. Si les stratégies de développement du système touristique dans des lieux jugés aptes à pouvoir soutenir cette activité sont un des enjeux principaux de certaines économies locales, cette thèse ne souhaite pas questionner le tourisme au prisme de l’économie ou de l’aménagement, mais de celui de la distinction. La distinction, concept à l’interface de la géographie sociale et d’autres sciences humaines comme la sociologie, permet de questionner l’ensemble du système touristique, tant dans son caractère urbain, économique que social. L’intérêt de cet angle d’approche est également de replacer l’individu, son identité et ses pratiques, au sein de ces lieux qui tendent à intégrer différents groupes socio-économiques en leur sein. Pour ce faire, nous proposons de questionner la place des clientèles issues des catégories socio-économiques supérieures, des habitants permanents et des travailleurs saisonniers, ces deux derniers groupes disposent de profils hétérogènes au sein des stations de sports d’hiver haut de gamme. Nous approcherons ainsi la distinction à travers deux angles : celui des lieux touristiques au sein même du marché des stations de sports d’hiver et celui des catégories sociales dans ces lieux qui tendrait à faire abstraction de toutes considérations relevant de la hiérarchie sociale. Recherche géographique avant tout, cette thèse abordera la distinction au regard de deux notions fortes : la ségrégation et l’entre-soi, en questionnant l’accessibilité propre à chacun au sein de l’espace urbain des stations de sports d’hiver, entendu comme le pouvoir spatial. Nous proposons de mener cette étude dans dix stations de sports d’hiver haut de gamme, localisées en Autriche, en France et en Suisse dans le massif alpin. Cette diversité de configurations nationales permettra également de questionner les stratégies de distinction au regard des législations en vigueur dans chaque pays. Sur la base des cadres conceptuels présentés dans la partie 1 (chapitre 1 : état de l’art de la ségrégation et de l’entre-soi pour construire une géographie sociale du tourisme; chapitre 2 : échantillonnage des stations étudiées et approche méthodologique ; chapitre 3 : questions de recherche), nous aborderons les stratégies de distinction à travers plusieurs approches : l’héritage touristique et les formes urbaines singulières qu’il a produites (chapitre 4), la mise en scène de l’espace urbain à des fins touristiques (chapitre 5) et les régimes de visibilité des catégories socio-économiques dans le paysage urbain de la richesse (chapitre 6). Cette deuxième partie permettra de mettre au jour l’existence d’interfaces de la distinction présentes au sein des stations de sports d’hiver haut de gamme : les seuils, dont les modalités de production, tant sociales, symboliques que matérielles et les contraintes spatiales qu’ils induisent seront respectivement traitées dans les chapitre 7 et chapitre 8 (partie 3). Au final, cette thèse propose une géographie sociale du tourisme, plus qu’une géographie des pratiques touristiques
Winter sports resorts are tourist places where the dynamics of arrangement were studied for several decades. If the strategies of development of the tourist system in places considered capable of being able to support this activity are one of main stakes in certain local economies, this thesis wishes to question not the tourism in the prism of the economy or the arrangement, but in the prism of the distinction. The distinction, the concept in the interface of the social geography and the other human sciences as the sociology, allows to question the whole tourist system, both in its urban, economic and social character. The interest of this angle of approach also is to replace the individual, in its complete identity within these places which have to tend to integrate the various socio-economic groups which are located there. In order to achieve this goal, we suggest questioning the place of the clienteles from superior socioeconomic categories, from permanent inhabitants and from seasonal workers, both in the heterogeneous profiles within top of the range winter sports resorts. We shall approach the distinction through two angles: the one within the tourist places market and the one within social categories in these places, who would try to disregard any considerations under the social hierarchy. Geographical research before any, this thesis will approach the distinction with regard to two strong notions: the segregation and the “entre-soi”, by questioning the accessible place by each one within the urban space of winter sports resorts, considered as the spatial power. We suggest leading this study in ten winter sports resorts top of the range, localized in Austria, in France and in Switzerland. This state diversity will also allow to question the strategies of distinction with regard to legislations in force in every country. From the abstract frames presented in the part 1 (chapter 1: state of the art of the segregation and the “entre-soi”; chapter 2: sampling of the studied stations and the methodological approach; chapter 3: research questions), we shall approach the strategies of distinction through several angles of approaches: the tourist inheritance and the singular urban forms which he produced (chapter 4), urban space staging in tourist purpose (chapter 5) and the regimes of visibilities of the socioeconomic categories in the urban landscape of the wealth (chapter 6). This second part will allow to bring to light the existence of distinction of interfaces present within the winter sports resorts top of the range: thresholds, among which the modalities of production, so social, symbolic as material and the spatial constraints which they lead will be respectively handled in chapter 7 and chapter 8 (part 3). Finally, this thesis proposes a social geography of the tourism, more than a geography of the tourist practices

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Chen, Timothy. "Imaginative Geographies and State Reliance: Examining Taiwan's Shanyuan Bay and Miramar Resort." Thesis, University of Oregon, 2016. http://hdl.handle.net/1794/19692.

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The development of Miramar Resort in Taitung, Taiwan has attracted much debate and attention in the past ten years. The case contains themes of rural poverty, indigenous agency, environmental protection, and economic development; therefore, any potential outcome has far-reaching and deeper implications for the local rural and indigenous residents but also for Taiwanese society’s future approaches to similar development projects which appear to pit economic development against environmental protection and indigenous rights. Through qualitative interviews, this case study examines dynamics of power and agency from an environmental justice standpoint, focusing on the themes of how landscape perception is shaped and utilized by outsiders to gain agency and how reliance of rural communities upon the state serve as a limiting force in their development. Such dynamics have shaped responses to the Miramar case and can reinforce existing inequalities if not considered critically.

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Higgins-Desbiolles, B. Freya, and Freya HigginsDesbiolles@unisa edu au. "Another world is possible: Tourism, globalisation and the responsible alternative." Flinders University. School of Political and International Studies, 2006. http://catalogue.flinders.edu.au./local/adt/public/adt-SFU20061218.155946.

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Utilising a critical theoretical perspective, this work examines contemporary corporatised tourism and capitalist globalisation. This analysis suggests that marketisation limits the understanding of the purposes of tourism to its commercial and industrial features, thereby marginalising wider understandings of the social importance of tourism. Sklairs conceptualisation of capitalist globalisation and its dynamics, as expressed in his sociology of the global system (2002), is employed to understand the corporatised tourism phenomenon. This thesis explains how a corporatised tourism sector has been created by transnational tourism and travel corporations, professionals in the travel and tourism sector, transnational practices such as the liberalisation being imposed through the General Agreement on Trade in Services negotiations and the culture-ideology of consumerism that tourists have adopted. This thesis argues that this reaps profits for industry and exclusive holidays for privileged tourists, but generates social and ecological costs which inspire vigorous challenge and resistance. This challenge is most clearly evident in the alternative tourism movement which seeks to provide the equity and environmental sustainability undermined by the dynamics of corporatised tourism. Alternative tourism niches with a capacity to foster an eco-humanism are examined by focusing on ecotourism, sustainable tourism, pro-poor tourism, fair trade in tourism, community-based tourism, peace through tourism, volunteer tourism and justice tourism. While each of these demonstrates certain transformative capacities, some prove to be mild reformist efforts and others promise more significant transformative capacity. In particular, the niches of volunteer tourism and justice tourism demonstrate capacities to mount a vigorous challenge to both corporatised tourism and capitalist globalisation. Since the formation of the Global Tourism Interventions Forum (GTIF) at the World Social Forum gathering in Mumbai in 2004, justice tourism has an agenda focused on overturning corporatised tourism and capitalist globalisation, and inaugurating a new alternative globalisation which is both pro-people and sustainable. Following the development of these original, macro-level conceptualisations of tourism and globalisation, this thesis presents a micro-level case study of an Indigenous Australian tourism enterprise which illustrates some of these dynamics in a local context. Camp Coorong Race Relations and Cultural Education Centre established and run by the Ngarrindjeri Aboriginal community of South Australia has utilised tourism to foster greater equity and sustainability by working towards reconciliation through tourism. The Ngarrindjeri have also experienced conflicts generated from the pressures of inappropriate tourism development which has necessitated an additional strategy of asserting their Indigenous rights in order to secure Ngarrindjeri lifeways. The case study analysis suggests that for alternative tourism to create the transformations that contemporary circumstances require, significant political change may be necessary. This includes fulfilment of economic, social and cultural rights to which a majority of nations have committed but have to date failed to implement. While this is a challenge for nation-states and is beyond the capacities of tourism alone, tourism nonetheless can be geared toward greater equity and sustainability if the perspective that corporatised tourism is the only option is resisted. This thesis demonstrates that another tourism is possible; one that is geared to public welfare, human fulfilment, solidarity and ecological living.

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Weller, Stephen Adrian. "A study of organisational justice and participative workplace change in Australian higher education." full-text, 2009. http://eprints.vu.edu.au/2028/1/weller.pdf.

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This thesis explores employee participation in the management of workplace change through an organisational justice framework within the context of the Australian Higher Education (HE) sector. The thesis examines the extent to which the Australian HE sector makes provisions for participative workplace change, the extent to which participants within the sector perceive participative workplace change as providing fairness, and practices that can facilitate and foster participative workplace change. The provisions for participative workplace change are examined through a longitudinal study of enterprise bargaining agreements across all public universities in Australia for the period of 1997-2006. The research findings identify a decline in both the degree and form of employee participation in workplace change across this decade. The perceptions of participative workplace change are examined through an altitudinal survey of management and union executives within all public universities in Australia. The research findings identify considerable divergence between management and union executives in relation to employee participation, workplace change and organisational justice. The practices for participative workplace change are examined through twenty semi-structured interviews with management and union executives drawn from amongst the respondents to the attitudinal survey. The research findings identify areas of convergence around organisational justice dimensions and workplace change practices between management and union executives. The thesis concludes that it is a combination of fair processes and fair interactions which are most effective in facilitating workplace change and fostering employee participation in the Australian HE sector and which in turn are seen to be able to contribute to shared perceptions of organisational justice.

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Karuvelil, John V. "Justice issues in basic health care and the challenge of genetic medicines: A Catholic perspective for the Indian context." Thesis, Boston College, 2010. http://hdl.handle.net/2345/bc-ir:104407.

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Thesis advisor: James F. Keenan
Reviewing the current health care system in India which is grossly inadequate and inefficient, inaccessible and inequitable, this dissertation discusses the relevance of the principles of social justice such as equity, the common good and distributive justice, and the imperatives of social justice such as the option for the poor, subsidiarity, participation and solidarity and argues that a health care system informed and guided by these principles will be more effective, equitable and accessible to people. In addition to examining the numerous challenges faced by the primary health care system in the country, I also examine the many ethical challenges raised by the development of gene therapies in the country and suggest that the same principles of social justice offer guidelines to frame policies regarding the practice of them. This dissertation faces of the very complex health care situation in India. About 40% of people in the country have little or no access to basic health care because of poverty, abysmally low spending on health care by the government, neglect of basic health care facilities, and lack of social security measures like health insurance. However, the government in its effort to boost the country's GDP is making an all-out effort to promote health tourism in the country by investing in super specialty hospitals and in high-end medicines like gene therapy. The government also has been promoting and encouraging private investments in the sector, especially in setting up super-specialty hospitals and in the use of high-end medicines such as gene therapy. In an effort to boost health tourism and to earn greater foreign exchange, the government has drafted its industrial policies for the last three decades, encouraging private, for-profit health care sector. Substantial tax deductions and subsidies are provided to the private sector to allure private investment in the sector. However, in the process, the government has neglected primary health care centers that have been the primary source of health care for the poor and the underprivileged sections of people. In spite of announcing new policies in health care with high promises of programs and initiatives for the poor, women and children, the resource allocation to the sector betrays all promises. The administrative, structural, political and social anomalies, especially corruption at all levels, absenteeism among health care personnel, medical malpractices, a lack of political will, vision and transparency, poor allocation of funds, lack of monitoring and evaluation systems, etc., have crippled the health care system. It is in this context that I argue that the principles of social justice and its imperatives should inform and direct the government in its effort to provide health care in the country. These principles and imperatives should inform and direct not only provisions for basic health care but also the production and use of genetic medicines. A health care system that is based on equity, the common good, distributive justice, subsidiarity, solidarity and participation, that promotes health and meets the health care needs of all in an equitable way, irrespective of the socio-economic disparities that prevails, is the need of the hour in India
Thesis (STD) — Boston College, 2010
Submitted to: Boston College. School of Theology and Ministry
Discipline: Sacred Theology

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Santos, Ítalo Anderson Taumarturgo dos. ""Próxima parada, Nova Olinda/CE”: justiça distributiva no turismo de base comunitária." Universidade Federal da Paraíba, 2017. http://tede.biblioteca.ufpb.br:8080/handle/tede/9408.

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This research aimed to understand how the structuring of Community Based Tourism contributed to the socioeconomic development of a city and to establish a fairer system for the residents of the region. The study was carried out in the municipality of Nova Olinda, located in the interior of Ceará, which has an estimated population of 15,310 inhabitants. The city encompasses the experience of the Casa Grande Foundation, a management school that works with the education of youth and children. The NGO was responsible for all training and administration of community tourism in the municipality. In this sense, this research has as central focus the activities of the foundation and the development provided by the projects and programs articulated by the institution. As a theoretical contribution, theories were used referring to the concepts of Macromarketing, Community Tourism and Distributive Justice in Marketing Systems. Regarding the methodological procedures, a qualitative approach was used, having as main technique the semi-structured interview, supported by participant observation. A total of 23 interviews were conducted with managers of the Casa Grande Foundation, residents directly involved in the activities of the NGO, residents who had no connection with the institution and a tourist. The results of the study point out that a well-planned tourism model that considers stakeholders and which is based on values such as community living, cooperation and recognition of the cultural and natural space of the environment, is capable of bringing development to the region And to establish just exchanges with those who dwell in that place. The discussion of the issue of distributive justice within a marketing system, and the use of a concrete management experience that absorbs the ideals of fairer exchanges, as well as the approach of the marketing vision in its macro sense, in an optics that sees the Tourism through residents, are the main contributions of this study.
Esta pesquisa teve como objetivo entender como a estruturação do Turismo de Base Comunitária contribuiu no desenvolvimento socioeconômico de uma cidade e de estabelecer um sistema mais justo para os moradores da região. O estudo foi realizado no município de Nova Olinda, localizado no interior do Ceará, que possui uma população estimada de 15.310 habitantes. A cidade abrange a experiência da Fundação Casa Grande, uma escola de gestão que trabalha com a educação de jovens e crianças. A ONG foi responsável por toda formação e administração do turismo comunitário no município. Nesse sentido, esta pesquisa possui como foco central, as atividades da fundação e o desenvolvimento proporcionado pelos projetos e programas articulados pela instituição. Como aporte teórico, foram utilizadas teorias referentes aos conceitos do Macromarketing, do Turismo Comunitário e da Justiça Distributiva nos Sistemas de Marketing. Em relação aos procedimentos metodológicos, foi utilizada uma abordagem qualitativa, tendo como técnica principal a entrevista semiestruturada, apoiada pela observação participante. Foram realizadas um total de 23 entrevistas com gestores da Fundação Casa Grande, moradores diretamente envolvidos nas atividades da ONG, moradores que não possuíam ligação com a instituição e uma turista. Os resultados do estudo apontam que um modelo de turismo bem planejado, que considera as partes interessadas e que é pautado em valores como a vivência em comunidade, a cooperação e o reconhecimento do espaço cultural e natural do ambiente, é capaz de trazer desenvolvimento à região e estabelecer trocas justas aos que habitam aquele lugar. A discussão da temática da justiça distributiva dentro de um sistema de marketing, e a utilização de uma experiência concreta de gestão que absorve os ideais de trocas mais justas, assim como a abordagem da visão do marketing em seu sentido macro, numa ótica que enxerga o turismo através dos residentes, são as principais contribuições deste estudo.

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Cychosz, Elizabeth K. ""Everything is Just Starting": (Re)presenting the Tuol Sleng Museum of Genocidal Crimes as a Post-Justice Site of Memory." Ohio University Honors Tutorial College / OhioLINK, 2015. http://rave.ohiolink.edu/etdc/view?acc_num=ouhonors1429785468.

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Bekenstein, Jenny. "Campaigning on an Environmental Justice Platform: Irmalinda Osuna for Upland City Council, District 3." Scholarship @ Claremont, 2019. https://scholarship.claremont.edu/pitzer_theses/97.

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After successfully organizing around preserving Cabrillo Park in Upland and feeling a lack of local political representation, Irmalinda Osuna ran for Upland City Council in the 2018 midterm elections. As one of the many female candidates in the 2018 elections, Irmalinda led a grassroots, community-led political campaign in which she advocated for environmental justice and the preservation of parks, a more inclusive community, increased civic participation, a more efficient use of technology in politics, and support for small businesses.

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Le, Thi My Binh. "Tourisme et développement durable sur le littoral et les îles de la baie de Nha Trang (Vietnam)." Thesis, La Réunion, 2012. http://www.theses.fr/2012LARE0030/document.

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Le tourisme durable, et les principes qui lui sont généralement associés, devient une préoccupation majeure non seulement au niveau mondial et national mais aussi local comme le montre le cas de Nha Trang, une destination balnéaire centenaire au Vietnam. Considéré comme un des centres touristiques majeurs du pays, Nha Trang connaît aujourd'hui des problèmes de durabilité touristique, en particulier d'un point de vue socioculturel : exode des îliens, manque de personnel compétent dans le tourisme, implication insuffisante des acteurs privés dans les politiques de développement touristique à Nha Trang, surexploitation de la baie de Nha Trang et diminution du nombre de touristes internationaux. Face à ces constatations, la question capitale pour nous est celle-ci : Peut-on considérer le développement touristique actuel à Nha Trang comme durable sous l'angle d'indicateurs socioculturels ? Autrement dit, est-ce qu'il permet de satisfaire les touristes, de préserver les ressources touristiques locales, de faire bénéficier du tourisme l'ensemble de la population locale et de faire participer tous les acteurs au processus de décision. L'objectif de ce travail est double. Il s'agit tout d'abord d'analyser le tourisme à Nha Trang sous l'angle d'indicateurs socioculturels. À l'issue de ce bilan, des propositions sont soumises afin de concilier deux dynamiques à priori contradictoires : le développement touristique d'une part, et la préservation du patrimoine culturel local, d'autre part. Afin de mener à bien ce travail, 901 questionnaires ont été menés auprès de résidents et de touristes à Nha Trang ainsi que 15 entrevues semi-dirigées auprès des autorités locales. Les résultats de ces enquêtes ont été complétés par une recherche ayant permis de contacter 137 entreprises touristiques à Nha Trang. Fort de ce travail, les résultats obtenus montrent d'abord que certains principes associés au tourisme durable d'un point de vue socioculturel ne sont pas suffisamment respectés à Nha Trang. Parmi eux, la préservation des ressources touristiques et culturelles est particulièrement préoccupante pour l'avenir. La stabilité des offres d'emplois et la répartition équitable des bénéfices issus de l'activité touristique constituent également un motif d'inquiétude, au même titre que le degré de participation des acteurs privés aux politiques touristiques. Enfin, malgré une relative satisfaction de touristes concernant le personnel travaillant dans le tourisme et la qualité de services offerte, le secteur touristique nécessite davantage de formations. Afin de rendre le tourisme de Nha Trang plus durable d'un point de vue socioculturel, notre proposition prioritaire réside en la mise en œuvre d'un plan d'aménagement touristique de Nha Trang, en équilibrant entre la terre et la mer, qui permettrait de diversifier les pratiques touristiques, de mettre en tourisme les ressources touristiques en arrière-pays, de faire participer davantage les résidents aux projets touristiques. Cette mise en œuvre est accompagnée par une gouvernance réellement opérationnelle entre résidents, acteurs privés et acteurs publics impliqués dans la sphère touristique. Cette solution viserait à accroître la participation des acteurs privés et à promulguer des politiques touristiques conciliant réellement développement touristique et préservation des ressources
Sustainable tourism, and the principles with which it is generally associated, has become a major concern not only at global and national but also at local levels as in the case of Nha Trang, an age-old sea-swimming destination in Vietnam. Regarded as one of the leading tourist centers of the country, Nha Trang is now facing with problems of tourism sustainability, particularly from a socio-cultural viewpoint: the exodus of islanders, the shortage of competent personnel in tourism, insufficient involvement of private sectors in the policies for tourism development in Nha Trang, overexploitation of Nha Trang Bay and the decrease in the amount of international tourists. With this awareness, the main question for us would be: Can we consider the actual tourism development in Nha Trang as sustainable from a viewpoint of socio-cultural indicators? In other words, is it possible to satisfy tourists, preserve local tourist resources, help the local community benefit from tourism and get all the factors to participate in the decision-making process? This research presents a double objective. First of all, it is important to analyze tourism in from a point of view based on socio-cultural indicators. At the conclusion of this research, proposals are forwarded so as to compromise two apparently contradictory dynamics: tourism development on the one hand and the preservation of local cultural heritage on the other. With an aim at performing this task well, 901 questionnaires have been handed out to the residents and tourists in Nha Trang, as well as 15 interviews that have been carried out with local authorities. The results of these surveys have been obtained through a research allowed to contact 137 tourist enterprises in Nha Trang. Thanks to this, the results obtained show in the first place that some principles associated to sustainable tourism from a socio-cultural viewpoint are not sufficiently observed in Nha Trang. Among these, the preservation of tourist and cultural resources particularly present lots of concern for the future. All the same, recruitment stability and equitable distribution of benefits arising from tourist operations constitute a basis for worries, similarly to the degree of participation of private sectors in tourism policies. In sum, despite tourists' relative satisfaction concerning the staff now working in tourism and the quality of services offered, the tourism sector demands further training. In order to make Nha Trang's tourism more sustainable from a socio-cultural viewpoint, our prerequisite proposal is to put into operation a plan of renovating Nha Trang’s tourism, by bringing about a well-balanced relationship between the land and the sea, which will hopefully pave the way for diversifying tourist practices, making advantage of inland tourist resources in tourism, assisting the residents to participate further in tourism projects. This performance is accompanied with an operational governance among residents, private factors and public figures involved in the tourism sphere. This solution would aim at increasing the participation of the private sector and promulgating tourism policies, virtually compromising tourism development and preservation of resources

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Ellison, Steven L. "A problem-oriented police response to tourist robberies in Dade County (Miami), Florida : a study of crime reduction and displacement." FIU Digital Commons, 1995. http://digitalcommons.fiu.edu/etd/3140.

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Dade County (Miami, Florida) government officials, made various attempts in recent years to reduce the number of robberies committed against tourists in the Greater Miami area. This exploratory, descriptive study reviewed those efforts focusing on the most recent attempt, a problem-oriented police response, the Tourist-Oriented Police Program (TOP). TOP's area of assignment was examined to determine if robberies were reduced and if robberies increased in the surrounding area, indicating possible displacement. Additionally, the robbery and tourist robbery rates of the county were examined to determine if TOP may have been a causal factor in any change. Data from area police departments of robberies occurring from 1989 through 1994 were retrieved and analyzed. Utilizing an interrupted time series design model, raw numbers and percentages of robberies in several geographic areas were compared. A subjective interpretation of the data suggests that TOP was a causal factor in reduction, and that robberies were not significantly, if at all, displaced into other areas.

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Aldred, Benjamin Grantham. "Truth, justice and the American way structure, narrative and nation in tourist performances in Salem, MA /." [Bloomington, Ind.] : Indiana University, 2009. http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:3373491.

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Thesis (Ph.D.)--Indiana University, Dept. of Folklore and Ethnomusicology, 2009.
Title from PDF t.p. (viewed on Jul 6, 2010). Source: Dissertation Abstracts International, Volume: 70-10, Section: A, page: 3989. Advisers: Sandra K. Dolby; Roger Janelli.

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Zhou, Yuxin. "Situating Asian American Environmental (In)Justices through Radical History Walking Tours." Scholarship @ Claremont, 2020. https://scholarship.claremont.edu/pomona_theses/213.

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By analyzing two radical history walking tours in Seattle, WA, and Berkeley, CA, this thesis aims to examine how Asian American communities can find their places in the U.S. environmental movement. I argue that these walking tours provide generative pedagogical tools to engage the general public to unpack the complex Asian American history embedded within urban spaces. I also articulate how these walking tours have the capacity to situate environmental struggles and activism within urban spaces, illustrating that various Asian American social and political activism has always been addressing environmental concerns. Furthermore, I argue that these walking tours of Asian American cultural landscapes enable us to recognize the long history of cross-ethnic organizing in Asian American activist movements. Lastly, I advocate for an Asian American environmental movement that incorporates a decolonial/indigenous framework, which could allow all marginalized communities to envision more just practices of spatial organizing and land use in the future.

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Dalloz, Séverine. "De la défaillance de service touristique à la perception d'injustice : approche par la disconfirmation." Nice, 2015. http://www.theses.fr/2012NICE0043.

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La perception d'injustice durant un échange marchand a de lourdes conséquences pour les entreprises car elle affecte la relation entre un prestataire et son client. Le consommateur de produits touristiques place les relations humaines et la rencontre avec autrui au coeur de sa motivation. Dès lors que la perception d'injustice a lieu suite à un incident de servcce durant une prestation touristique, sa prise en compte devient tout-à-fait centrale. Cette recherche s'ancre dans les travaux initiés en sciences des organisations sur les effets coopératifs et antagoniques de perceptions de justice, son apport à la gestion des réclamations et son rôle dans l'évaluation de l'expérience de service
A perception of injustice during a service encounter has dramatic consequences for companies as its affects relations between a service provider and its customer. Touristic experience motivations are based on human relationships and meeting with others. Thus, if this feeling appears while a service failure in a travel-related context it becomes essential. The scope of this research concerns the explaination of cooperative and antagonistic behaviors initiated by perceptions of justice in an organizational context. Marketing based studies have highlighted its interest in in the performance evaluation of service recovery and service experience

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Battais, Boris. "La justice militaire en temps de paix : L’activité judiciaire du conseil de guerre de Tours (1875-1913)." Thesis, Angers, 2015. http://www.theses.fr/2015ANGE0033/document.

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La justice militaire est un champ historique encore peu exploré, y compris par les spécialistes de la justice en France. Les travaux récents menés sur le sujet témoignent cependant d'une actualité historiographique réelle. A partir de l'activité judiciaire du conseil de guerre de Tours entre 1875 et 1913, nous revenons sur les débats autour de la réforme de la justice militaire qui ont marqué la vie politique en France, notamment entre l'affaire Dreyfus et la Grande Guerre. Ces débats, qui n'ont rien de franco-français, sont alors particulièrement vifs au Parlement et au sein de sociétés comme la Société générale des Prisons. Pointant les nombreux dysfonctionnements de cette justice d'exception, ils aboutissent à de nombreux projets ou propositions de loi entre 1898 et 1913. S'appuyant sur une base de données constituée à partir des registres de jugements du conseil de guerre de Tours et enrichie par l'ouverture des dossiers de procédure, cette étude suit la marche de la procédure militaire. Elle se penche sur la légitimité de la justice militaire lors des premières décennies de la IIIe République, la compétence des tribunaux militaires en temps de paix, l'instruction, les prévenus et les infractions poursuivies, le déroulement de l'audience, les garanties procédurales, les peines prononcées et leur exécution. Faisant le choix d'étudier les pratiques judiciaires, elle examine les articulations entre les différents modes de règlement des conflits au sein de l’armée (infra-judiciaire, discipline et justice) ainsi que les logiques ou stratégies répressives pour réguler des peines particulièrement lourdes, considérées et/ou dénoncées comme telles
The historical field of military justice is rarely explored even by specialists of justice in France. Recent research on this subject has revealed however that genuine historiographical issues are at stake. Taking the judicial activity of the WarCouncil of Tours between 1875 and 1913 as a starting point, the debate returns to the reform of military justice which had an impact on French political life especially from the Dreyfus affair to the Great War. These debates, which were not uniquely French, were particularly lively in Parliament and among societies such as the Société Générale des Prisons. They pointed out the numerous dysfunctions of unconventional justice and led to many bills of parliament between 1898 and 1913. Based on the judgement records and open case files of the War Council of Tours, this study follows the path of military procedure. It looks into the legitimacy of military justice during the first decades of the Third Republic, the competence of military courts in time of peace, investigation, the defendants’ offences, hearing procedures, procedural guarantees,sentences given and their execution. Taking judiciary practices as a focus, it studies the different ways of resolving conflict within the army (infra-judicial, discipline and justice) together with repressive logic and strategies to regulate heavy penalties, considered or denounced as such in particular

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Ouellet, Marie-Eve. "Et ferez justice : le métier d'intendant au Canada et dans les généralités de Bretagne et de Tours au 18e siècle (1700-1750)." Thesis, Rennes 2, 2014. http://www.theses.fr/2014REN20018/document.

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Cette thèse consiste en une étude comparative du métier d’intendant au Canada et dans les généralités de Bretagne et de Tours dans la première moitié du 18e siècle (1700-1750). Elle s’appuie sur l’intendant pour s’interroger sur l’existence de spécificités dans l’exercice du pouvoir en contexte colonial par rapport au contexte métropolitain. Considéré par la plupart des historiens de la France d’Ancien Régime comme le personnage clé de l’évolution politique qui aurait fait passer la monarchie de sa phase judiciaire jusqu’à sa phase dite « administrative », l’intendant de justice, police et finance ou commissaire départi est au coeur des débats sur l’absolutisme et son rôle de première ligne dans l’oeuvre de centralisation monarchique en fait le sujet idéal pour observer la portée réelle de ce régime sur le terrain.L’examen du fonctionnement de l’intendance est un préalable obligé pour qui veut comprendre les rapports entre administrateurs et administrés et mieux cerner la capacité de régulation de l’État. Dans le cadre des attributions définies par sa commission, quelles sont les tâches qui l’occupent concrètement ? Cette thèse s’intéresse à l’intendant du point de vue de sa pratique, en s’appuyant sur la description interne des sources produites par l’intendant pour décortiquer ses mécanismes d’intervention. Deux types de documents sont analysés successivement, soit la correspondance, incluant les pièces jointes et les documents de travail, et les actes de portée réglementaire, incluant les ordonnances et les arrêts du Conseil d’État. Chemin faisant, nous avons fait la rencontre des individus et groupes qui sollicitent l’intervention de l’intendant, levant le voile sur les rapports de pouvoir et les interactions qui le lient à ses supérieurs, aux justiciables et aux institutions locales. L’exercice permet de poser en des termes nouveaux l’action de ce personnage dont on connaissait les attributions et principales décisions, mais beaucoup moins leur logique sous-jacente
This thesis consists in a comparative study of the intendant’s métier in Canada and in the généralités of Bretagne and Tours in the first part of the eighteen century (1700-1750). The thesis relies on the intendant to consider the existence of specificities in the exercise of power in the colonial context by comparison with the metropolitan context. Considered by most of the historians of France Ancien Regime as the key person of the political evolution to push through the monarchy from its judicial phase to its « administrative » phase, the intendant of justice, police and finance or commissaire départi is in the core of the debates on absolutism and his front line role in working to centralize the monarchy makes him the ideal subject to observe the real impact of this Regime.The examination of the functioning of the intendancy is an absolute prerequisite to understand the relation between administrators and administered and identifies the State will to control. As part of the defined attributions by his commission, what are the tasks that occupy him concretely? This thesis is about the intendant from the point of view of his pratique, relying on the description of the material produced by the intendant to examine his mechanisms of interventions. Two types of documents are successively analysed, namely the correspondence including the appendix and the working documents, and judgments, including the ordinances and the arrêt du Conseil d’Etat. In this process, we met individuals and groups who require the intervention of the intendant,lifting the veil on the power relationship that ties him to his superiors, to the claimants awaiting justice and to local institutions. This exercise allows to set in new terms the action of this personage on which we knew the attributions and main decisions but much less the underlying logic

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Podlaszewska, Rizky Suci Ammalia [Verfasser], Frank [Akademischer Betreuer] Eckardt, Desmond [Akademischer Betreuer] Wee, Sigrun [Gutachter] Langner, and Justin [Gutachter] Kadi. "The Placemaking of Destination. Localization and Commoditization process of Urban Tourism. Study case Palembang Indonesia / Rizky Suci Ammalia Podlaszewska ; Gutachter: Sigrun Langner, Justin Kadi ; Frank Eckardt, Desmond Wee." Weimar : Fakultät Architektur und Urbanistik [bis 2014 Fakultät Architektur] / Professur Sozialwissenschaftliche Stadtforschung, 2017. http://d-nb.info/1147686084/34.

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Podlaszewska, Rizky Suci Ammalia Verfasser], Frank [Akademischer Betreuer] [Eckardt, Desmond [Akademischer Betreuer] Wee, Sigrun [Gutachter] Langner, and Justin [Gutachter] Kadi. "The Placemaking of Destination. Localization and Commoditization process of Urban Tourism. Study case Palembang Indonesia / Rizky Suci Ammalia Podlaszewska ; Gutachter: Sigrun Langner, Justin Kadi ; Frank Eckardt, Desmond Wee." Weimar : Fakultät Architektur und Urbanistik [bis 2014 Fakultät Architektur] / Professur Sozialwissenschaftliche Stadtforschung, 2017. http://nbn-resolving.de/urn:nbn:de:gbv:wim2-20171201-36995.

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Moussa, Sondes. "L'évaluation de la gestion de la réclamation et son impact sur la qualité relationnelle perçue par le consommateur. Cas du secteur touristique." Thesis, Lyon 3, 2011. http://www.theses.fr/2011LYO30101.

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Le secteur touristique souffre de plus en plus des départs de clients insatisfaits suite aux dysfonctionnements de services vécus. De nombreux établissements de services, attachent encore, peu d’importance à la gestion des réclamations en raison des moyens financiers qu’elles suscitent. Or, une gestion efficace de la réclamation pourrait transformer un client insatisfait en un client plus confiant et engagé. Notre recherche s’est intéressée à l’identification des critères d’évaluation sur lesquels les réclamants se basent pour juger la gestion de la réclamation, et à l’impact de cette évaluation sur la qualité de la relation établie avec l’établissement touristique. Pour ce faire une étude qualitative exploratoire suivie d’une étude quantitative ont été réalisées.Après avoir examiné la revue de la littérature, nous nous sommes focalisés sur les théories de la justice perçue lors de l’évaluation de la gestion de la réclamation. En outre, nous avons mobilisé les dimensions de la confiance et de l’engagement comme critères de jugement de la qualité relationnelle perçue. Les résultats de notre étude montrent l’existence d’un impact positif et significatif de quelques critères de la justice perçue (jugés par les réclamant comme étant les plus importants) sur la satisfaction post-réclamation et la qualité relationnelle perçue. Ces critères sont essentiellement l’équité du résultat accordé par l’établissement (ex : compensation accordée), l’empathie et la politesse développées par le personnel en contact, et la rapidité du traitement de la réclamation
The tourist sector is suffering more and more from the departure of the unsatisfied customers after experienced service failures. Several services companies, still attach, few importance to complaint handling because of financial funds needed. However, an efficient complaint handling management could transform a dissatisfied customer to a more confident and committed customer. Our research was interested in the identification of the appraisal criteria on which claimants base to judge complaint handling and the impact of this evaluation on the quality of the relationship established with the tourist establishment. Consequently, a qualitative study followed by a quantitative study has been accomplished. After examining the literature review, we focused on the perceived justice theory to evaluate the complaint handling. Besides, we used trust and commitment dimensions as a criteria of judgment of the perceived relationship quality (Morgan et Hunt, 1994).The outcomes of our study show the existence of a positive significant impact of some criteria of the perceived justice (considered by consumers as the most important), on recovery satisfaction and perceived relationship quality. These criteria are mainly equity of the result provided by the establishment (Ex. Compensation provided), empathy and politeness developed by the front line staff, and the quickness of the complaint treatment

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Die, Rachael Ann. "Troubling tourism : tourism, development, and social justice in Bocas del Toro, Panamá." Thesis, 2012. http://hdl.handle.net/2152/ETD-UT-2012-05-5147.

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This thesis examines the consequences of tourism in Bocas del Toro, Panamá and how tourism impacts residents, both those who prosper more from tourism and also those who benefit less. Utilizing qualitative research methods, residents were interviewed about how they think about and understand tourism development and its impact on the island. These findings are then put into conversation with critical development and planning literature, specifically focusing on people’s understandings of tourism in Bocas del Toro and how this affects the social relationships between foreigners and locals. These relationships are then discussed within the broader social and economic context that shapes tourism development in Latin America.
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Camargo, Ortega Blanca Alejandra. "Justice and Fairness in Tourism: A Grounded Theory Study of Cultural Justice in Quintana Roo, Mexico." Thesis, 2011. http://hdl.handle.net/1969.1/ETD-TAMU-2011-05-9102.

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Equity and fairness in the distribution of tourism benefits and participation in tourism decision-making are key tenets of sustainable tourism. However, little attention has been paid to the study and conceptualization of justice in tourism and robust theoretical or methodological foundations to examine fairness and justice; in particular, in regards to the well-being of ethnic, minority and/or disadvantaged groups are especially lacking in tourism studies. This dissertation reports the results of a grounded theory study of justice and equity in relation to tourism and the Yucatecan Maya in Quintana Roo, Mexico. A robust framework is offered to guide the study of cultural justice in tourism, which was developed based on theoretical contributions from environmental justice, social justice, and political philosophy, among others, and empirical data from multiple sources. Data were collected through in-depth interviews with 47 tourism stakeholders, participant observation, and examination of tourism-related government reports, statistics and other data related to legislation, planning and development. Issues of justice were found to be complex and multifaceted, rooted in post-colonial and contemporary power dynamics that affect the economic, social, and cultural status of the Yucatecan Maya in society. The study identified four major issues directly related to tourism that affected the economic and cultural well-being of this ethnic group: cultural exploitation, cultural marginalization, cultural racism, and cultural domination. The extensive research also identified the positive role of tourism in providing for cultural justice, in particular, recognition and respect for cultural, ethnic and minority groups and the cultural sustainability of their cultural manifestations. Based on the above findings and drawing upon theoretical contributions in the extensive literature on justice and fairness, it is argued that discourses of justice and equity in tourism should look beyond the distribution of tourism benefits and access to political power and address intangible matters of respect, recognition, and cultural valuation. A number of key principles to help address cultural injustices are suggested and implications for tourism policy and practice discussed.

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Yen, I.-yin. "What does the community have to say? the role of expected impacts, affect, political trust, and justice in tourism attitudes and intentions /." 2007. http://etda.libraries.psu.edu/theses/approved/WorldWideIndex/ETD-2149/index.html.

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Fu, Shi-Yau, and 傅希堯. "Researches on the social justice to apply tourism facilities through BOT project--the Fullon Hotel of Fishermen's Wharf and the Miramar Garden Hotel." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/3t38yu.

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碩士
世新大學
觀光學研究所(含碩專班)
101
By using the BOT (Build-Operate-Transfer) project to build up the public construction provide functions in terms of increase employment opportunities, promote private investment, improve services efficiency, speed up to build the public infrastructure etc, therefore BOT being adopted extensively among all other countries. In Taiwan, there were about 71 cases using BOT method to build up the visitor accommodation facilities, all these hotels or resorts built up under the nominal of public construction. 　 This research is using current researches literatures to manage and wishing able to show the fundamental conception of BOT and its utilization principal, further to study the relevant theories related to justice, and to understand the essential of procedural justice and distributive justice, to monitor and check the current approved BOT cases on hotels facilities. At the same time, by deeply interview terminology towards relevant officer whom handled the cases, community organization and entrepreneur, to understand each party if they recognize the management of the hotels facilities BOT project and thus to find out the similarities and differences between all these parties. In order to lead the BOT system and its application become more as complete as possible, this researches and study make a careful selection the samples cases that meet the below-mentioned five conditions; the target investments is under public interested nature、 subject to the requirement that land usage zoning with BOT project category、 government should play a role as supervisor and manager、the public construction with the main purpose that it will be used by majority population、 fully explore to the public regarding the details of construction operation agreement and its actual situation of all the commitment matters. The analyst and facts of the researches not only become future references of hotels facilities BOT project, it also might release the doubts by build up the prober BOT system. The study expects to increase the truth from society for the BOT construction, thus reduce the resistance and continue the BOT system to operation and execute well in the future.

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Huang, Po-Ching, and 黃柏磬. "A Comparative Empirical Research on Organizational Justice and Corporate Social Responsibility between the Real Estate Brokerage Industry and the Hospitality &; Tourism Industry." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/37065460419020106104.

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碩士
國立屏東科技大學
企業管理系所
101
This comparative empirical research explores the relationship of organizational justice and corporate social responsibility between the real estate brokerage industry and hospitality and tourism industry in Taiwan. The research results are as follows: 1. “Distributive justice ” ,“interpersonal justice ” and “informational justice ” of the hospitality and tourism industry are higher than those of the real estate brokerage industry. 2. “Legal citizenship ”,“ethical citizenship” and “discretionary citizenship” of the hospitality and tourism industry are higher than those of the real estate brokerage industry. 3. “Informational justice ” can influence the corporate social responsibility in the real estate brokerage industry. 4. “Procedural justice” and “informational justice ” can influence the corporate social responsibility in the hospitality and tourism industry. 5. Organizational justice has significantly positive correlations with corporate social responsibility in the real estate brokerage industry. The hospitality and tourism industry has the same result. 6. Organizational justice and corporate social responsibility are different between manager and non-manager in the real estate brokerage industry. “Interpersonal justice ” is significantly different between manager and non-manager in the hospitality and tourism industry. 7. In demographical variables, organizational justice and corporate social responsibility are different among demographical variables in the real estate brokerage industry;however,there is no difference in the hospitality and tourism industry.

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GOH, SZE SIANG, and 吳仕祥. "The Effects of Organizational Justice, Abusive Supervision and Workplace Deviant Behavior on Hospitality Internship Students-An Example from National Kaohsiung University of Hospitality and Tourism." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/8ppm94.

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碩士
國立高雄餐旅大學
餐旅研究所
105
While the impact of the organizational justice and abusive supervision on workplace deviant behavior has been extensively investigated, most of the studies were focused on other industry employees, rather than internship students. The purpose of this study was to identify the applicability and implementation of workplace deviant behavior for internship students in the hospitality and tourism industry. This study obtained 441 questionnaires returned from National Kaohsiung University of Hospitality and Tourism senior students and explored the relationship between internship organizational justice (OJ), abusive supervision (AS) and workplace deviant behavior (WDB). This study observed that (1) distributive justice has a significant negative impact on interpersonal deviation behavior (IDB), organization deviation behavior (ODB) and WDB, (2) procedural justice has a significant negative impact on ODB and WDB, (3) interactional justice has a significant negative impact on IDB, ODB and WDB, and (4) AS has a significant positive impact on IDB, ODB and WDB. The t-test analysis results revealed that the genders have a significant difference on WDB. Also, a one-way ANOVA analysis shows that the internship division and academic major were a significant difference at WDB. At the end, this study presents and discusses the conclusions, managerial implications, and suggestion.

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Ahmed, Farid. "Fair access to environmental justice in poor nations: case studies in Bangladesh." 2009. http://repository.unimelb.edu.au/10187/8517.

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The thesis is about environmental values that we encounter in our everyday life. The thesis also talks about environmental justice dialogues and tensions that play in Bangladesh. The thesis, in the first place, explores how an environmental planning and resource management approach causes a particular type of environmental injustice; i.e., non-recognition of access to the decision making process of local ethnic communities, which identifies them as adivasi meaning indigenous, poses a threat to their livelihood and culture, and obstructs the process of environmental protection in Bangladesh.
The existing theories of environmental justice and four case studies conducted in Bangladesh have been used to interrogate the research findings. I argue, along with Low and Gleeson (1998) that for environmental justice, recognition of environmental needs for every entity as an ingredient of human dignity should be basis of the planning process. The research findings also suggest that , at all levels of decisions, fair access to decision, information and justice for all entities should be an integral part of environmental planning and resource management.
The thesis explores avenues for fair access to justice, meaning redress and remedy of environmental injustice, in the context of Bangladesh. I argue that capillaries of justice such as Salish, a process and institution for public interest negotiation (PIN) embedded in Bangladesh culture, can be reinvented. In addition, access to information should be a prerequisite for meaningful deliberation at all levels of decision making and dispute resolving processes.

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Aryani, Y. Anni. "The effect of fairness perception of performance measurement in the balanced scorecard environment." 2009. http://eprints.vu.edu.au/15214/1/Aryani.pdf.

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Prior studies have identified problems with traditional management control and performance measurement systems to evaluate managerial and business unit performance (Kaplan and Norton, 1996; Olve, Roy, and Wetter, 1999). One response has been the use of the balanced scorecard (BSC) to provide a more causal-linked comprehensive set of financial and non-financial measures of performance. However, recent research suggests the use of the BSC has its own difficulties including one referred to as common-measure bias (Lipe and Salterio, 2000); accordingly the benefits of the BSC cannot be fully exploited. Drawing on organisational justice theories, this study proposes a fairness model to help overcome the problem of common-measure bias found by Lipe and Salterio (2000) in the BSC environment. Using the concepts of fairness perception, divisional/unit manager participation and interpersonal trust between the parties involved in the performance evaluation process, the model investigates issues associated with common-measure bias in the context of a BSC environment. This fairness model provides a review of the relationship between the drivers of fairness perception, which include participation, procedural justice, and distributive justice on the performance measurement in a BSC environment, and the interpersonal trust between parties involved in the performance evaluation process. The effects of those variables on managerial performance also are considered.

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Wu, Hui-Chun, and 吳惠鈞. "The antecedents and consequences of organizational justice : A case study on employees of international tourist hotels." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/55583378485567345334.

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Yi-Lin, Chen, and 陳怡綾. "A Study on the influenceof Organizational Justice on Organizational Commitment, and Organizational Citizenship Behavior in Tourist Hotels." Thesis, 2009. http://ndltd.ncl.edu.tw/handle/uk7ttx.

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碩士
國立臺灣體育大學
休閒運動管理研究所
97
Organizational justice had proved as a key factor of organizational citizenship behavior by many organization researches. In this study, we were try to discuss the impact of organizational justice upon Commitment, the impact of Commitment upon organizational citizenship behavior, and the relationships among organizational justice, Commitment, and organizational citizenship behavior, as well as the influences of demographic variables upon organizational citizenship behavior. 　　The study would be conducted to test the hypotheses by selecting the hotel employees who have worked in the hotel in Taichung city. In this study, 200 structural questionnaires will be distributed to Taichung’s hotels Staff. The independent variables of this study will include organizational justice and demographic variables. Organizational commitment will serve as mediating variable, and organizational citizenship behavior is the dependent variable. The data analysis in this study will include the Descriptive statistics, Factor analysis, t-test, ANOVA, Reliability analysis, through SPSS software. Hypotheses would be tested in this study as following: 1. There have a significant impact of hotel organizational justice on organizational citizenship behavior. 2. There have a significant impact of hotel organizational justice on organizational commitment. 3. There have a significant impact of Hotel organizational commitment on organizational citizenship behavior. 4. Organizational commitment has serves as mediating variable between hotels organizational justice and organizational citizenship behavior.

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Wu, Hsin-Yi, and 吳欣怡. "The Study of Relationships among Salary System Justice, Salary Satisfaction and Organizational Commitment in International Tourist Hotels." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/2ke3p6.

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碩士
銘傳大學
觀光研究所碩士班
96
Salary management is one of the most important subjects in human resource management. Because of low wages, insufficient employee benefits and irregular working time make high turnover rates in hotel industry. How to attract outstanding staff and improve loyalty are the important challeng to the hotel management. The purpose of this research was to examine International Tourist Hotels'' salary system; salary satisfaction and the relationships among salary system justice, salary satisfaction and organizational commitment. The sample of the study is the employees of the International Tourist Hotels. The questionnaire survey method was used to collect data. The total of 363 valid questionnaires was returned (45.5%). The data was analyzed by using descriptive statistics, t-test, one-way ANOVA, Pearson correlation and regression. The findings of the study show that most of International Tourist Hotels provide fixed salary and less floating salary. Subjects with different age, work experience at work, monthly income and work department are significantly different on salary satisfaction and organizational commitment. Employee benefits and pay basis are significantly different on salary satisfaction and organizational commitment. The distributive justice of salary justice significantly differs in salary satisfaction, and the process justice of salary justice significantly differs in organizational commitment. Moreover, salary satisfaction is significantly different on organizational commitment. The results of the study find that salary system, salary justice, salary satisfaction have significant impact on organizational commitment. Thus, it''s raltively important to develop employee benefit program that will enhance organizational commitment and loyality to the workforce. Our findings will provide useful information to the management of the hospitality industry.

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Chiang, Jo-Lan, and 江若嵐. "A Study on Relationships among Organizational Justice, Job satisfaction, Organizational Commitment, and Organizational Citizenship Behavior in International Tourist Hotels." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/6sz7hy.

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碩士
銘傳大學
觀光研究所碩士班
93
Human Resource is one of the most important challenges in hotel industry. The characteristic of hotel is to serve guests with people. The turnover rate in hotel industry still remains higher than others. To train up good employee needs a lot of time, but good service can increase custermers’ satisfaction. Therefore, it’s very important to increase employee’s organizational commitiment. This study was to explore relationships among organizational justice, job satisfaction; organizational commitment and organizational citizenship behavior in International Tourist Hotel by using structural equation modeling. Result of this study could improve human resources management, and help to decrease the rate of turnover in Hotel industry. In the past, there were some researches related to OCB but these researches didn’t concern there are significant differences in OCB between full time and part time employees. Thus, this study only focues on full time employee as sample. In this study, 1000 structural questionnaires were distributed to 13 Taipei’s International Tourists Hotels, 445 of which were valid. The response rate of survey was 44.5%. The findings of this study showed: Procedural Justice and Distributive Justice were significantly, positively related to OCB; Procedural Justice was significantly, positively related to Job Satisfaction. Job Satisfaction was significantly, positively related to Organizational Commitment.

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Liao, Yi-Fei, and 廖怡斐. "The Relationships among the Individual Characteristics, Organizational Justice and Job Attitudes of the Atypical Work Force in International Tourist Hotels." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/39172767611793762291.

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碩士
南台科技大學
技職教育與人力資源發展研究所
94
The tourism business is a complex of natural resource, cultural assets, shopping mall, leisure facilities and arcade. The international tourist hotels are the most important element on account of their integrated functions, their service qualities and managing system will influence the tourism industry greatly (The Tourism Bureau, 2004). The management and development of human resource affect the service qualities very much. The international tourist hotels use the contingent workers to adjust the demand of human resource, the atypical work forces’ job attitudes and performance will definitely influence the service qualities of tourist hotels. The study investigated the relationship and influence between the organizational justice（distributive, procedural and interactional justice）and job attitudes（job satisfaction, organizational commitment and job involvement）. The study sent 1,740 questionnaires to the atypical workforce of 58 international tourist hotels in Taiwan, and the valid response rate is 22.7%; used the SPSS to analyze the results, included: descriptive statistics, independent sample t-test, one-way ANOVA, Tukey’s post-hoc comparison, Pearson’s correlation coefficient as well as regression. The results are concluded as below: (1) The atypical work force of international tourist hotels has significantly different perception to Job Attitudes because of different sex, age and job function. (2) The atypical work force of international tourist hotels has significantly different perception to Job Satisfaction because of different individual characteristics. (3) The atypical work force of international tourist hotels has significantly different perception to Organizational Commitment because of different age, marital status, seniority and job function. (4) The atypical work force of international tourist hotels has significantly different perception to Job Involvement because of different age, marital status, level of education, seniority and job function. (5) The Organizational Justice is significantly related to Job Attitudes; however, the sub segments- Retention Commitment is not significantly related to extrinsic Job Satisfaction and Organizational Justice.

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CHOU, HSUN HSUN, and 周旬旬. "An Empirical Study on the Associations among Service Recovery, Perceived Justice, Service Recovery Satisfaction, and Customers’ Behavior Intention for International Tourist Hotels in Taiwan." Thesis, 2004. http://ndltd.ncl.edu.tw/handle/64285579515675113118.

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Chu, Pi-Ju, and 朱碧茹. "The impact of Justice on Satisfaction, Word of Mouth,Trust and Revisting willingness of Tourists－A Case of Dakeng Leisure Farm." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/51337161401348292324.

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碩士
國立屏東科技大學
農企業管理系所
99
The objective of this study was explored how Justice through satisfaction influence trust, word of Mouth and revisting willingness. A survey was conducted in the Dakeng Leisure Farm in Tainan County. A total of 415 valid questionnaires were obtained in a face to face interview to Dakeng visitors. The statistical analysis in this study includes t-test, one-way ANOVA, Pearson product-moment correlation and path analysis. All the analyses were run using the SPSS. The empirical results are described as follow. The demographic analysis, six groups were identified as the highest consumption group (1) females, age 20 to 29; (2) occupation, army and government officers; (3) education level, university degree; (4) residential area, south Taiwan; (5) monthly income, NT$25,000 to 40,000; (6) visit frequency, first visit. Leisure farm visitors’ justice, satisfaction, trust, word of mouth, revisiting willingness were all significant different. The significant demographic variables include gender, occupation, age, education level and monthly income. Age variable had the highest level of acceptance on satisfaction, trust, word of mouth and revisiting willingness. Low education level variable was high significant on satisfaction, trust, word of mouth and revisiting willingness. However, higher education level was high significant on justice. Monthly income was significant on the five dimensions used in this study. Justice, satisfaction, trust, word of mouth and revisiting willingness had equal positive significant effect. Satisfaction through trust directly impact word of mouth and this one on revisiting willingness. That is, good word of mouth and revisiting willingness will influence satisfaction and trust. Therefore, to allow tourists to have a good word of mouth and revisiting willingness, both satisfaction and trust should be enhanced through the business objectives.

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Chiu, Yu-Ting, and 邱瑜婷. "A Study of Organizational Justice, Employees Innovative Behavior and Job Performance in the Food and Beverage Department of International Tourist Hotels－Organizational Support as a Moderator." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/69635970457382977110.

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碩士
輔仁大學
餐旅管理學系碩士班
98
This research aims to explore the relations among organizational justice (distributive justice, procedural justice, and interactional justice), innovative behavior and job performance of employees working in the food and beverage department of international tourist hotels in Taiwan have perceived. We also examine if the organizational support has impact toward organizational justice and innovative behavior. The research method was to use questionnaire survey and collected data through convenience sampling. The samples of this research were employees who had worked in F&B department of the international tourist hotels in Taiwan for 3 months with directors’ approved of job performance. There were 500 questionnaires to employees and 100 questionnaires to directors. A total of 379 valid questionnaires from employees were received, with a responding rate of 75.8%；and 81 questionnaires from directors were received, with a responding rate of 81%. The results indicated that: Obvious differences toward innovative behavior, job performance and organizational support in different genders of employees. Obvious differences toward innovative behavior, job performance and organizational support in different ages of employees. Different department have different job performance. Different seniority employees have different innovative behavior and job performance. Different seniority employees in F&B department have different innovative behavior and job performance. Different grade employees have different innovative behavior. Organizational justice(distributive justice, procedural justice, interactional justice) hows significant predictive effect on innovative behavior and job performance. Innovative behavior hows significant predictive effect on job performance. Innovative behavior has mediation effect on the relationship between procedural justice and job performance ; Innovative behavior has mediation effect on the relationship between interactional justice and job performance. Organizational support has moderation effect on the relationship between organizational justice and innovative behavior. Organizational support has moderation effect on the relationship between procedural justice and innovative behavior. Organizational support has moderation effect on the relationship between interactional justice and innovative behavior.

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Ouellet, Marie-Eve. "«Et ferez justice» : le métier d’intendant au Canada et dans les généralités de Bretagne et de Tours au 18e siècle (1700-1750)." Thèse, 2014. http://hdl.handle.net/1866/11636.

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Cette thèse consiste en une étude comparative du métier d’intendant au Canada et dans les généralités de Bretagne et de Tours dans la première moitié du 18e siècle (1700-1750). Elle s’appuie sur l’intendant pour s’interroger sur l’existence de spécificités dans l’exercice du pouvoir en contexte colonial par rapport au contexte métropolitain. Considéré par la plupart des historiens de la France d’Ancien Régime comme le personnage clé de l’évolution politique qui aurait fait passer la monarchie de sa phase judiciaire jusqu’à sa phase dite « administrative », l’intendant de justice, police et finance ou commissaire départi est au coeur des débats sur l’absolutisme et son rôle de première ligne dans l’oeuvre de centralisation monarchique en fait le sujet idéal pour observer la portée réelle de ce régime sur le terrain. L’examen du fonctionnement de l’intendance est un préalable obligé pour qui veut comprendre les rapports entre administrateurs et administrés et mieux cerner la capacité de régulation de l’État. Dans le cadre des attributions définies par sa commission, quelles sont les tâches qui l’occupent concrètement ? Cette thèse s’intéresse à l’intendant du point de vue de sa pratique, en s’appuyant sur la description interne des sources produites par l’intendant pour décortiquer ses mécanismes d’intervention. Deux types de documents sont analysés successivement, soit la correspondance, incluant les pièces jointes et les documents de travail, et les actes de portée réglementaire, incluant les ordonnances et les arrêts du Conseil d’État. Chemin faisant, nous avons fait la rencontre des individus et groupes qui sollicitent l’intervention de l’intendant, levant le voile sur les rapports de pouvoir et les interactions qui le lient à ses supérieurs, aux justiciables et aux institutions locales. L’exercice permet de poser en des termes nouveaux l’action de ce personnage dont on connaissait les attributions et principales décisions, mais beaucoup moins leur logique sous-jacente.
This thesis consists in a comparative study of the intendant’s métier in Canada and in the généralités of Bretagne and Tours in the first part of the eighteenth century (1700-1750). The thesis relies on the intendant to consider the existence of specificities in the exercise of power in the colonial context by comparison with the metropolitan context. Considered by most of the historians of France Ancien Regime as the key person of the political evolution to push through the monarchy from its judicial phase to its « administrative » phase, the intendant of justice, police and finance or commissaire départi is in the core of the debates on absolutism and his front line role in working to centralize the monarchy makes him the ideal subject to observe the real impact of this Regime. The examination of the functioning of the intendancy is an absolute prerequisite to understand the relation between administrators and administered and identifies the State will to control. As part of the defined attributions by his commission, what are the tasks that occupy him concretely? This thesis is about the intendant from the point of view of his pratique, relying on the description of the material produced by the intendant to examine his mechanisms of interventions. Two types of documents are successively analysed, namely the correspondence including the appendix and the working documents, and judgments, including the ordinances and the arrêt du Conseil d’Etat. In this process, we met individuals and groups who require the intervention of the intendant, lifting the veil on the power relationship that ties him to his superiors, to the claimants awaiting justice and to local institutions. This exercise allows to set in new terms the action of this personage on which we knew the attributions and main decisions but much less the underlying logic.

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Chen, Ting-Jung, and 陳亭蓉. "Travelers in Group Package Tours have more Intention to Complain and are more Satisfied－Investigation on Consumer Complaint in Service Failure and Perceived Justice and Recovery Satisfaction of Service Recovery." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/z25x2n.

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碩士
國立雲林科技大學
企業管理系
104
This research investigates the effect of travel types (independent travel / group package tour) and service failure types (outcome / process) on Consumer Complaint Intentions in study 1 and the effect of travel types (independent travel / group package tour) and service recovery types (psychological / physical) on perceived justice and service recovery satisfaction in study 2. Both of the studies are 2×2＝4 factorial design. The results of study 1 are as follows: (1) There are three factors extracted from Consumer Complaint Intentions items, including “The Third Party Action and Legal Action,” “Take No Action or Complain to Business Directly,” and “Private Action and Personal Boycott.” (2) Service failures types have a significant effect on Consumer Complaint Intentions, and the outcome failure is significantly more than process failure. (3) Travel types have a marginally significant effect on Consumer Complaint Intentions, and group package tour is marginally significant more than independent travel. (4) Service failure types have a significant effect on The Third Party Action and Legal Action, and the outcome failure is significantly more than process failure. (5) Service failure types have a significant effect on Take No Action or Complain to Business Directly, and the outcome failure is significantly more than process failure. (6) Travel types have a marginally significant effect on Take No Action or Complain to Business Directly, and group package tour is marginally significant more than independent travel. (7) Travel types have a significant effect on Private Action and Personal Boycott, and group package tour is significantly more than independent travel. The results of study 2 are as follows: (1) Service recovery types have a significant effect on service recovery satisfaction, and the physical recovery is significantly more than psychological recovery. (2) Travel types have a significant effect on service recovery satisfaction, and group package tour is significantly more than independent travel. (3) Service recovery types have a marginally significant effect on perceived justice, and the physical recovery is marginally significant more than psychological recovery. (4) Travel types have a significant effect on perceived justice, and group package tour is significantly more than independent travel. (5) Service recovery types have a significant effect on distributive justice, and the physical recovery is significantly more than psychological recovery. (6) Travel types have a significant effect on distributive justice, and group package tour is significantly more than independent travel. (7) Service recovery types have a significant effect on procedural justice, and the physical recovery is significantly more than psychological recovery. (8) Travel types have a significant effect on procedural justice, and group package tour is significantly more than independent travel. (9) Travel types have a significant effect on interactional justice, and group package tour is significantly more than independent travel.

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Dissertations / Theses on the topic 'Justice tourism'

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