Relevant bibliographies by topics / ITSM

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'ITSM'

Author: Grafiati
Published: 4 June 2021
Last updated: 27 April 2022

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the lists of relevant articles, books, theses, conference reports, and other scholarly sources on the topic 'ITSM.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Journal articles on the topic "ITSM"

1

Deutscher, Jan-Helge, and Carsten Felden. "ITSM-Prozesse." Controlling 21, no. 6 (2009): 309–14. http://dx.doi.org/10.15358/0935-0381-2009-6-309.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Berihun, Getamesay, and Dereje Teferi Lemma. "Developing an Improved ITSM Framework for Ethio Telecom." International Journal of Computer and Information System (IJCIS) 2, no. 3 (July 7, 2021): 64–74. http://dx.doi.org/10.29040/ijcis.v2i3.35.

Full text
Abstract:
Abstract—Telecom service providers are engaged exhaustively in providing various kinds of IT services for their customers. These IT services should be customer-oriented, and quality-based to be competitive in the market. To this end, organizations should manage their IT services effectively and efficiently by introducing various Information Technology Service Management (ITSM) mechanisms. However, improving or developing optimal ITSM mechanisms is a subject of great concern that needs further investigation academically. Hence, developing an improved and customized ITSM framework to manage the various IT services delivered by the IT service provider is important.To the best of the researcher’s knowledge, little or no research has been conducted to design and develop ITSM frameworks for the telecom sector in Ethiopia. Previous studies focused on the implementation, adoption, tailoring, and system or model development for selected ITSM processes within the Ethiopian context. Ethio telecom (ET), the sole telecom service provider of Ethiopia, has a gap in the existing ITSM practices. Hence, this research study intends to investigate the current ITSM practice of Ethio telecom and propose an ITSM framework based on ITIL best practices that ensures the quality of IT services and improve customer satisfaction. Design science research methodology was employed to design and develop the ITSM framework. Furthermore, a qualitative research approach was followed to gather and analyze the primary data. Semi-structured interviews, observation, and document analysis were employed to collect different kinds of data. Also, thematic analysis was used to analyze the data that was collected from the respondents. A triangulation technique was applied to keep the validity and reliability of the research study. The findings of the research revealed that the existing ITSM practice did not address the needs of the organization. Finally, a new ITSL framework was proposed by incorporating the needs of the organization and demonstrated to selected respondents after passing through rigorous design, development, and evaluation stages. The proposed framework was evaluated by various IT staff through validated evaluation models. Consequently, the evaluation result disclosed that the proposed framework can help to improve the current ITSM practice of the company by maximizing the quality of IT services and customer satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
3

Marasco, M., A. Berteotti, J. Weyershaeuser, N. Thorausch, J. Sikorska, J. Krausze, H. J. Brandt, et al. "Molecular mechanism of SHP2 activation by PD-1 stimulation." Science Advances 6, no. 5 (January 2020): eaay4458. http://dx.doi.org/10.1126/sciadv.aay4458.

Full text
Abstract:
In cancer, the programmed death-1 (PD-1) pathway suppresses T cell stimulation and mediates immune escape. Upon stimulation, PD-1 becomes phosphorylated at its immune receptor tyrosine–based inhibitory motif (ITIM) and immune receptor tyrosine–based switch motif (ITSM), which then bind the Src homology 2 (SH2) domains of SH2-containing phosphatase 2 (SHP2), initiating T cell inactivation. The SHP2–PD-1 complex structure and the exact functions of the two SH2 domains and phosphorylated motifs remain unknown. Here, we explain the structural basis and provide functional evidence for the mechanism of PD-1-mediated SHP2 activation. We demonstrate that full activation is obtained only upon phosphorylation of both ITIM and ITSM: ITSM binds C-SH2 with strong affinity, recruiting SHP2 to PD-1, while ITIM binds N-SH2, displacing it from the catalytic pocket and activating SHP2. This binding event requires the formation of a new inter-domain interface, offering opportunities for the development of novel immunotherapeutic approaches.
APA, Harvard, Vancouver, ISO, and other styles
4

Rouhani, Saeed. "A fuzzy superiority and inferiority ranking based approach for IT service management software selection." Kybernetes 46, no. 4 (April 3, 2017): 728–46. http://dx.doi.org/10.1108/k-05-2016-0116.

Full text
Abstract:
Purpose Information technology service management (ITSM) has become a major IT department management system in organizations. Successful implementation of ITSM depends on select adequate ITSM software. Evaluation and selection of the ITSM solution or software packages is complicated and time-consuming decision-making problem. This paper aims to present an approach for dealing with such a problem. Design/methodology/approach This approach introduces functional, non-functional requirements and novel fuzzy out-ranking evaluation method for ITSM software selection. The presented approach breaks down ITSM software selection criteria into two broad categories, namely, functional (service strategy, service design, service transition, service operation, continual service improvement according to Information Technology Infrastructure Library V3) and non-functional requirements (quality, technical, vendor, implementation) including totally 46 selection criteria. A novel fuzzy superiority and inferiority ranking (FSIR) was developed and made applicable for ITSM software selection based on identified criteria. Findings The proposed approach is applied to IT services company to select and acquire ITSM software, and the provided numerical example illustrates the applicability of the approach for this choice. The approach can facilitate firms to achieve suitable ITSM software and have a precise acquisition decision; however, the limitation of dependency on experts’ competence and proficiency in the both ITSM field and IT technical issues exists. Research limitations/implications The approach can facilitate firms to achieve suitable ITSM software and have a precise acquisition decision; however, the limitation of dependency on experts’ competence and proficiency in the both ITSM field and IT technical issues exists. Practical implications Facilitating of ITSM implementation through its handy software selection is the major impact of current research. Originality/value A facile FSIR-based approach for software selection has been customized to contribute to the current literature in the ITSM field. Facilitating of ITSM implementation through its handy software selection is the major impact of current research.
APA, Harvard, Vancouver, ISO, and other styles
5

Rouhani, Saeed, and Ahad Zare Ravasan. "A Fuzzy TOPSIS based Approach for ITSM Software Selection." International Journal of IT/Business Alignment and Governance 5, no. 2 (July 2014): 1–26. http://dx.doi.org/10.4018/ijitbag.2014070101.

Full text
Abstract:
Nowadays a growing interest in Information Technology Service Management (ITSM) proves the trends and needs of their implementation in organizations. In order to implement an ITSM project successfully in an organization, it is essential to select a suitable ITSM software. Evaluation and selection of the ITSM software packages is complicated and time consuming decision making process. This paper presents an approach for dealing with such a problem. This approach introduces functional, non-functional and fuzzy evaluation method for ITSM software selection. The presented ITIL based approach breaks down ITSM software selection criteria into two broad categories namely functional (service strategy, service design, service transition, service operation, continual service improvement according to ITIL V3) and non-functional requirements (quality, technical, vendor, implementation) including totally 46 selection criteria. A facile Fuzzy Technique for Order Preference by Similarity to Ideal Solution (FTOPSIS) was customized for ITSM software selection based on identified criteria. The proposed approach is applied to a local Iranian company in the field of IT services in order to select and acquire an ITSM software and the provided numerical example illustrates the applicability of the approach for ITSM software selection. The approach can help practitioners assess ITSM software more properly and have a better software acquisition decision with growth in customer satisfaction and service time reduction.
APA, Harvard, Vancouver, ISO, and other styles
6

Hamranová, Anna, Mojmír Kokles, and Tatiana Hrivíková. "Approaches to ITSM level measurement and evaluation." SHS Web of Conferences 83 (2020): 01019. http://dx.doi.org/10.1051/shsconf/20208301019.

Full text
Abstract:
The paper examines ITSM (IT Service Management) which is based on the internationally accepted ITIL standard (IT Infrastructure Library). Within the domain of ITSM special attention is given to constant improvements in IS/IT services. The aim of the paper is to identify and characterise ITSM metrics and metrics models among which ITSM Maturity Models play an important role. Standard methods of scientific work such as analysis, synthesis, comparison and selection are used for the paper. The main findings are based on the analysis of literature proving the importance of effective IS/IT service management in supporting the business goals of enterprises and organisations. Several authors criticised the extent and detailed character of ITIL.They suggested solving the problems of SME sector by simplifying the processes of ITSM implementation. This is closely related to the proposed system of ITSM metrics and metrics models. The paper provides a detailed elaboration of complex metrics models together with a derived, reduced model with 8 main metrics and other often used tools for IS/IT services measurement, namely ITSM Maturity Models. They are applicable for both a diagnosis of the level of IS/IT services in the companies and eventual correction of plans and for benchmarking the enterprises within their specific branch.
APA, Harvard, Vancouver, ISO, and other styles
7

Berihun, Getamesay Biyadgilign, and Dereje Teferi. "Developing an Improved ITSM Framework for Ethio Telecom." Journal of Information Systems and Informatics 3, no. 2 (June 25, 2021): 433–55. http://dx.doi.org/10.33557/journalisi.v3i2.145.

Full text
Abstract:
Telecom service providers are engaged exhaustively in providing various kinds of IT services for their customers. These IT services should be customer-oriented, and quality-based to be competitive in the market. To this end, organizations should manage their IT services effectively and efficiently by introducing various Information Technology Service Management (ITSM) mechanisms. However, improving or developing optimal ITSM mechanisms is a subject of great concern that needs further investigation academically. To the best of the researcher’s knowledge, little or no research has been conducted to design and develop ITSM frameworks for the telecom sector in Ethiopia. Previous studies focused on the implementation, adoption, tailoring, and system or model development for selected ITSM processes within the Ethiopian context. Ethio telecom (ET), the sole telecom service provider of Ethiopia, has a gap in the existing ITSM practices. Hence, this research study intends to investigate the current ITSM practice of Ethio telecom and propose an ITSM framework based on ITIL best practices that ensures the quality of IT services and improve customer satisfaction.
APA, Harvard, Vancouver, ISO, and other styles
8

KISHKOVICH, Yurii P. "Cloud-based ITSM systems as a critical factor for company development." Finance and Credit 27, no. 9 (September 30, 2021): 1997–2007. http://dx.doi.org/10.24891/fc.27.9.1997.

Full text
Abstract:
Subject. The article addresses the use of cloud-based ITSM systems. Objectives. I consider the features for the application of cloud-based ITSM systems, both for medium-sized and large companies. Methods. The study employs the comparative analysis of existing approaches to the use of cloud-based ITSM systems. Results. The analysis of the application of the new technology in medium-sized and large enterprises shows that it improves their competitiveness. Conclusions. The practical application of cloud-based ITSM systems significantly expands the capabilities of medium-sized and large companies. An essential element of the use of cloud-based ITSM systems at a real enterprise is the decision of the management, since the implementation of these systems is associated with the existing system of management. Their implementation enables to increase significantly the productivity of labor and leads to enhanced efficiency of all resources involved. Cloud-based ITSM systems considerably reduce the time of business processes, thus, resulting in financial savings. The specifics of this technology is the possibility of smooth operation, even in the event of a theoretical failure, that cannot be accomplished, if local ITSM systems are used.
APA, Harvard, Vancouver, ISO, and other styles
9

Cronholm, Stefan, and Nicklas Salomonson. "Measures that matters: service quality in IT service management." International Journal of Quality and Service Sciences 6, no. 1 (March 11, 2014): 60–76. http://dx.doi.org/10.1108/ijqss-12-2012-0022.

Full text
Abstract:
Purpose – IT service management (ITSM) is a discipline for management and maintenance of IT-systems and is claimed to play a critical role in supporting and satisfying business requirements. However, from a customer perspective, ITSM is considered as being costly and the outcome is not always satisfactory. Measurements used to monitor and evaluate ITSM-processes are mainly suggested from a service provider perspective. The purpose of this paper is to suggest measurements for ITSM based on a customer perspective that can be used for improving questionnaires. Design/methodology/approach – The SERVQUAL scale has been used as a base for suggesting customer-oriented measurements for the ITSM-field. The gathered qualitative empirical data consisted of customer feedback, in questionnaires, to five IT service providers in Sweden. Based on these empirical data, the SERVQUAL scale has been modified according to ITSM-specific customer requirements. The service providers represent the sectors: car construction, forest management, IT consultants, public sector and logistics. Findings – The paper demonstrates three types of findings: confirmation of original SERVQUAL determinants that could be reused in the ITSM-field, modification of attributes of the SERVQUAL determinants to better fit in the ITSM-field, and development of new categories and new attributes. Moreover, the analysis of SERVQUAL in relation to the empirical data revealed that the SERVQUAL's original conceptual structure needed to be improved. The authors have added a third hierarchical level that supports a conceptual understanding. Originality/value – The knowledge contribution consists of a developed SERVQUAL, adjusted to fit the ITSM-field, and a suggested new conceptual structure of SERVQUAL consisting of three concepts: determinant, category and attribute.
APA, Harvard, Vancouver, ISO, and other styles
10

Irfandhi, Kornelius, Ariani Indrawati, Dwykie Alexandra, Krisantus Wanandi, Yanuari Harisky, and Suryadiputra Liawatimena. "Impelementation of Information Technology Service Management at Data And Information System Center of XYZ University." ComTech: Computer, Mathematics and Engineering Applications 7, no. 1 (March 1, 2016): 41. http://dx.doi.org/10.21512/comtech.v7i1.2220.

Full text
Abstract:
Information Technology (IT) is increasingly progressing. Nowadays, the success of a business of the organization/company is highly dependent on the IT infrastructure used. Therefore, organizations/companies have to manage their IT service to be optimal to their customers. Looking at this matter and the increasing dynamics of XYZ University, then Data and Information System Center (Pusdatin) - an IT provider of XYZ University began implementing IT Service Management (ITSM) from 2013 using the latest version of Information Technology Infrastructure Library (ITIL), namely ITIL v3 as a framework for implementing ITSM in its business processes. However, along the way, there are still some problems happen in Pusdatin in order that ITSM can actually support and align with the objectives of XYZ University. Through this paper, the authors want to explain how the implementation of ITSM at Pusdatin, identify the problems related to the implementation of ITSM, and provide the solutions for each problem. The methods used are direct observation to Pusdatin, conductan interview with the Head of Pusdatin and Staff of Pusdatin, and also perform a literature review of books and papers that discuss about ITIL. The result of this research is that ITSM process of Pusdatin generally works quite well but there are still some shortcomings because ITSM is not 100% implemented in all areas.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Dissertations / Theses on the topic "ITSM"

1

Farmand, Mohammadreza. "Proposing a comprehensive framework for ITSM efficiency." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17238.

Full text
Abstract:
Nowadays, the main concern for IT-related service sector in organizations is to improve IT-Service Management (ITSM) by reducing cost of service in conjunction with growing in their efficiency and effectiveness. Particularly in IT firms, these concerns are much more imperative where the ITSM framework is the main section of providing service and feedback to managers. However, a challenge is that this significant service segment is ineffective by customers (I.e. IT managers) since IT maintenance and IT operations are unnoticed by IT related research. Academia together with industry demand a better knowledge and information of IT service management to work closely in order to improve efficiency and effectiveness of the system function.In this research study, it is attempted to review the situation of ITSM framework (I.e., Metrics) about evaluation method based on Key Performance Indicators (KPIs) and best practices for IT-Service Management process in DB Schenker and to compare them with other corporations. At first, the researcher has done an extensive literature review on the earlier works of Metrics for IT Service Management. After extracting needed information, it is governed in an innovative way to make it more effective and efficient, then run a case study for better understanding of the real situation and to compare literature and real world. The researchers mainly choose Swedish companies as successful companies in IT management to review ITSM framework (i.e. KPIs).
Program: Masterutbildning i Informatik
APA, Harvard, Vancouver, ISO, and other styles
2

Lukavcová, Kateřina. "Problematika implementace ITSM." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-165191.

Full text
Abstract:
The main objective of this diploma thesis is to identify the problems (restrictions, impasses) which are connected with the practical implementation described in the ITIL publication - the processes of ITSM. For achieving these objectives it was necessary to study extensive library of methodologies and standards that are being used in the area of IT service management (i.e. ITIL, CobiT, and ISO 20000). The conclusion is based on the results of consultations with the practicing specialists. The form of these consultations was a questionnaire elaborated in advance. The whole thesis can be separated into two logical units: the theoretical one and the practical one. The structure of theoretical part and the content of individual chapters are designed so that the reader can progressively acquire knowledge about the position of ITSM/ITIL in the area of methodologies and legislative standards intended for operating organization as a whole. In the other part of this thesis the relationship between, actually the most prestigious, two approaches to IT service management: ITSM and IT Governance is described. The chapter presenting other similar methodologies for IT service management follows in logical sequences. The introduction of practical part is dedicated to the basic characteristics of various ways of ITSM implementation (from the position of system integrator, in the form of internal project and in the public sector). The conclusion is divided into three units of the same titles as the main headstones of ITSM, these headstones are: the people, the tools and the processes. For every single unit I have elaborated the summary of the restrictions and the impasses that can appear during practical implementation of ITSM. The main contribution of this diploma thesis is just the last-mentioned, the compilation of summary of impasses related do the practical implementation of IT Service Management.
APA, Harvard, Vancouver, ISO, and other styles
3

Thorson, Pehr. "Upplevda framgångsfaktorer för kommunal IT-support : Är ITSM svaret på pedagogernas önskan om att minska supportbehovet?" Thesis, Mittuniversitetet, Avdelningen för arkiv- och datavetenskap, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-26169.

Full text
Abstract:
Det senaste decenniet har svenska skolor fått tillgång till stora mängder tekniska hjälpmedel. Skolverket har de senaste åren kunnat konstatera att det finns ett stort behov av kompetenshöjning vad gäller IT-kunskaper hos pedagoger. Samtidigt är tillgången på support för pedagoger på vissa håll begränsad. IT Service Management (ITSM) är en strategi för hur IT-tjänster kan hanteras för olika organisationer, och används för att se till att tjänsterna levereras med rätt kvalité och så kostnadseffektivt som möjligt. Syftet var att undersöka om ITSM, eller delar av strategin, fungerar som framgångsfaktorer som bidrar till att minska den tid pedagoger måste lägga på teknikstöd. Undersökningen skedde i form av två enkäter, där en var riktad mot IT-avdelningar och en mot skolrepresentanter. Dessa båda enkäter skickades ut till 29 kommuner som valdes ut genom systematiskt urval. Resultaten visade att en klar majoritet av respondenterna i kommuner som använder sig av delar av ITSM också anser att dessa komponenter är framgångsfaktorer för att minska behovet av teknikstöd. Resultaten visade också att det inte finns någon stark koppling mellan antalet ITSM-komponenter en kommun har och dess storlek.
During the last decade, Swedish schools have gained asset to a large amount of technical resources. The Swedish National Agency for Education has during the last couple of years identified a big need of increasing the skills when it comes to knowledge in IT among the educators. At the same time the access to technical support for the educators is somewhat limited. IT Service Management is a strategy for handling IT services in different organisations, and is used to make sure that the services are delivered with the right quality and as cost-effectively as possible.The objective of this study is to examine if IT Service Management (ITSM), or parts of the strategy, works as a success factor that decrease the amount of time that educators have to spend with technical support. The investigation consisted of two surveys, one was meant for the IT department and one was directed towards the representatives of the schools. Both of these surveys were sent to 29 municipalities that were selected through systematical selection.The results showed that a clear majority of the respondents that use parts of the ITSM strategy also think that these components are success factors that decrease the need of technical support. The results also show that there were not any clear connections between the number of ITSM components used in a municipality and the size of the municipality.
APA, Harvard, Vancouver, ISO, and other styles
4

Dulanto, Ramírez Ricardo Martín, and Vidal Carlos Efraín Palomino. "Propuesta de Implementación de Gestión de Servicios de TI en una Empresa Farinacea." Universidad Peruana de Ciencias Aplicadas (UPC), 2014. http://hdl.handle.net/10757/337194.

Full text
Abstract:
El crecimiento que han tenido las tecnologías de información (TI) actualmente ha generado la necesidad de controlar, gestionar y minimizar la problemática que pueden tener las áreas de tecnología. El objetivo de este artículo es presentar una propuesta a través de la cual se pueda minimizar los problemas del área de TI mediante la implementación de una correcta gestión de servicios de TI (ITSM) usando para ello estándares de clase mundial, específicamente ITIL V3 2011 (Information Technology Infrastructure Library) y COBIT 5 (Control Objectives for Information and Related Technology). Para esto, se analizó la problemática de una empresa específica, determinando y clasificando los problemas apoyados en el estándar COBIT y con ITIL y se presenta una propuesta de solución. Los resultados propuestos permitirán minimizar la problemática y obtener beneficios cuantitativos y cualitativos, con lo cual buscamos incentivar a las empresas y áreas de TI a implementar estándares propuestos para controlar la correcta gestión de servicios de TI.
APA, Harvard, Vancouver, ISO, and other styles
5

Vlčková, Denisa. "Teoretické koncepce a podnikatelské vize ITSM." Master's thesis, Vysoká škola ekonomická v Praze, 2006. http://www.nusl.cz/ntk/nusl-114.

Full text
Abstract:
Práce se zabývá problematikou řízení IT. Předmětem jsou přístupy uplatňující princip IT Governance a IT Service Managementu. Bez povšimnutí nezůstal ani vliv legislativní stránky. Práce klade důraz na praktickou implementaci IT procesů dle ITIL a především pak na možné problémy spojené s implementací.
APA, Harvard, Vancouver, ISO, and other styles
6

Antalík, Dominik. "Návrh zavedení ITSM s využitím rámce ITIL se zaměřením na bezpečnost." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2018. http://www.nusl.cz/ntk/nusl-378360.

Full text
Abstract:
The diploma thesis solves proposals for improving the quality of providing IT services and their optimization in the interest of the company and its business goals. For the needs of user-friendly IT services with optimized cost, the processes, functions, roles of employees and technology need to be a benefit for the business. By adopting and adapting the ITIL framework, it will be possible to increase the efficiency and effectiveness of providing IT services, to clearly define the IT service management and to define the main processes with the relevant objectives. The ITIL framework uses best practices that have been successfully used in other organizations. Practically proven processes, improved service quality and long-term optimization with continuous improvement offer cost-cutting potential. ISO/IEC 27013:2015 provides guidance on the integrated implementation of ISO/IEC 27001 and ISO/IEC 200001 will be helpful in maintaining the integrity of the current information security management system with the design of IT services management.
APA, Harvard, Vancouver, ISO, and other styles
7

Staboli, Chiara. "Caratterizzazione meccanica di conglomerati bituminosi contenenti polverino di gomma da PFU." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2016. http://amslaurea.unibo.it/11601/.

Full text
Abstract:
Nelle società moderne, il problema del “rifiuto”, costituisce un fenomeno strettamente connesso allo stile di vita dei cittadini, nonché al sistema di produzione e distribuzione dei beni di consumi e alle normative che regolano questi due aspetti.Ogni anno, solamente in Italia, sono circa 380.000 le tonnellate di pneumatici che sono destinate a discarica, e sono oltre 100 gli anni che un pneumatico impiega per la biodegradazione. L’utilizzo del bitume modificato con polverino di gomma è nato negli Stati Uniti, ma al giorno d'oggi viene utilizzato sempre più frequentemente anche in Italia e in Europa quale valida alternativa per il confezionamento di conglomerati bituminosi. L’attività sperimentale presentata in questa tesi consiste nel confronto di 2 miscele: una di conglomerato bituminoso standard e l’altra sperimentale con polverino di gomma da PFU, progettata nel Laboratorio di Strade dell’Università di Ingegneria e Architettura di Bologna. Per procedere con la comparazione delle due materiali si è realizzato un campo prove in vera grandezza, in viale Togliatti a Bologna. Nel laboratorio di Strade dell'Università di Bologna si sono poi confezionati dei provini con il materiale prelevato in sito, e su di essi sono state svolte le prove di caratterizzazione statica (ITS) e dinamica (ITSM). Il risultati ottenuti dimostrano che la miscela sperimentale presenta caratteristiche meccaniche inferiori a quella vergine, ma in ogni caso soddisfacenti e superiori a quelli mediamente riconosciuti per miscele bituminose tradizionali per strati di usura. Da sottolineare è che la minore rigidezza presentata dalle miscele additivate con PFU, secondo consolidata bibliografia scientifica, potrebbe conferirle una maggiore resistenza ai carichi ripetuti e determinare così un miglioramento delle caratteristiche di durabilità della pavimentazione bituminosa.
APA, Harvard, Vancouver, ISO, and other styles
8

Marinho, Estêvão da Silva. "Processo de incubação, características empreendedoras e aprendizagem empreendedora: uma perspectiva interativa." Universidade Federal de Santa Maria, 2016. http://repositorio.ufsm.br/handle/1/4778.

Full text
Abstract:
The present study was carried out in the Technologic Incubator of Santa Maria (ITSM), with the aim of analyzing the influence of incubation process on the characteristics and the entrepreneurial learning, in perception of business managers who experience this process in the ITSM. For this, the data were collected through the application of the questionnaire developed by David McClelland (1972) about CCE's and achievement of semi-structured interviews with eight business managers incubated. The questions addressed in the interview had focus on life history, professional trajectory, incubation process and learning entrepreneurial, this latest obeying the assumptions proposed by Politis (2005). For the data analysis used the approach described by Sampieri (2006), analyzing qualitatively the questionnaires applied, and content analysis of the interviews, based on Bardin (2011).The analysis categories were defined a priori: the process of incubation, entrepreneurial characteristics and entrepreneurial learning. The defined categories of analysis not a priori, based on reports of respondents were: perceived demands and interaction needs. It is stressed that the objective of the study was answered fully, in function of which, from the perspective of incubated, the ITSM provided development opportunities for these entrepreneurs, and also for their businesses, stimulating learning them through an experiential character. As contribution, from results obtained, developed a plan of action for the ITSM, in order to reduce the demands perceived by incubated about the incubation process.
O presente trabalho foi realizado na incubadora tecnológica de Santa Maria (ITSM), com o intuito de analisar a influência do processo de incubação sobre as características e a aprendizagem empreendedoras, na percepção de gestores de negócios que vivenciam este processo na ITSM. Para isso, os dados foram coletados por meio da aplicação do questionário desenvolvido por David McClelland (1972) sobre CCE´s e da realização de entrevistas semiestruturadas com oito gestores de negócios incubados. Os questionamentos abordados na entrevista tiveram foco na história de vida, trajetória profissional, processo de incubação e aprendizagem empreendedora, esta última obedecendo às premissas propostas por Politis (2005). Para a análise dos dados utilizou-se a abordagem descrita por Sampieri (2006), analisando-se qualitativamente os questionários aplicados, e técnica de análise de conteúdo das entrevistas, baseada em Bardin (2011). As categorias de análise definidas a priori foram: processo de incubação, características empreendedoras e aprendizagem empreendedora. As categorias de análise definidas não a priori, com base nos relatos dos entrevistados, foram: demandas percebidas e necessidades de interação. Destaca-se que o objetivo do estudo foi atendido plenamente, em função de que, a partir da perspectiva dos incubados, a ITSM proporcionou oportunidades de desenvolvimento para estes indivíduos, bem como para seus negócios, estimulando a aprendizagem dos mesmos por meio de um caráter experiencial. Como contribuição, a partir dos resultados obtidos, elaborou-se um plano da ação para a ITSM, com o objetivo de reduzir as demandas percebidas pelos incubados, acerca do processo de incubação.
APA, Harvard, Vancouver, ISO, and other styles
9

Lindbäck, Mattias. "Rutiner för nätverks- och systemmiljödokumentation utifrån ITIL och utvärdering av ITSM/CMDB-program." Thesis, Mittuniversitetet, Avdelningen för informationssystem och -teknologi, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-30883.

Full text
Abstract:
Idag på Höglandets IT (HIT) har de inga standarder eller rutiner för att dokumentera sin nätverks- och systemmiljö. Därför är syftet och målet med arbetet att undersöka och ta fram rutiner för hur HIT ska dokumentera sin nätverks- och systemmiljö utifrån ITIL samt utvärdera två ITSM/CMDB-program som kan användas till detta. Undersökningen har genomförts med hjälp av intervjuer från anställda på HIT och egna utvärderingar av ITSM/CMDB-program. Resultatet som kom fram från intervjuerna var att respondenterna bland annat saknade att kunna se enheter och systems relationer, att nuvarande dokumentation är i blandad kvalité och att det är rörigt bland dokumentationen och svårt att hitta dokumentationen. Den dokumentation och de funktioner respondenterna ville ha var: att kunna se relationer, dokumentation på förändringar, lösningsbeskrivningar, systemdokumentationer, supportärenden kopplade till enheter, sökfunktion, gemensam plats att spara dokumentationen på och att kunna automatisera viss del av dokumentationen. Det framkom också att den mängd tid respondenterna skulle kunna tänka sig att lägga på att dokumentera var 10 % av arbetstiden. Jämförelsen mellan ITSM/CMDB-programmen iTop och Freshservice var jämn och både programmen hade liknande funktioner. En av de stora skillnaderna mellan dem är att iTop är gratis medan Freshservice har en månadsavgift på $49-$79/användare. Båda programmen har olika automationsfunktioner och iTop har enligt mig bättre funktioner för att kunna automatisera viss del av dokumentationen. Slutsatsen är att använda iTop och dokumentera bland annat relationer, lösningsförslag, förändringar, systemdokumentationer och sedan automatisera mer detaljerad information som IP och RAM.
Today at Höglandets IT (HIT) there are no standards or routines for documenting their network- and system environment. Therefore, the purpose and goal of this work is to investigate and develop routines for how HIT will document their network- and system environment based on ITIL, and evaluate two ITSM/CMDB-software that can be used for this. The study has been carried out using interviews from employees from HIT and own evaluations of ITSM/CMDB-software. The results from the interviews was that the respondents lacked the ability to see relationships between devices and systems, that the quality of the current documentation is mixed and that it is messy along the documentation and difficult to find the documentation. The documentation and features the respondents wanted where: to be able to see relationships, documentation of changes, solution descriptions, system documentation, support tickets connected to devices, search function, mutual location to save the documentation and to automate certain parts of the documentation. It was also found that the amount of time respondents could think of documenting was 10 % of their worktime. The comparison between ITSM/CMDB-software iTop and Freshservice was even and both the software had similar features. One of the big differences between them is that iTop is free, while Freshservice has a monthly fee of $49-79/user. Both software have various automation features but I think iTop has better features to automate some of the documentation. The conclusion is to use iTop and document for instance relationships, solution document, changes, system documentation and then automate more detailed information such as IP and RAM.
APA, Harvard, Vancouver, ISO, and other styles
10

Richter, Christian. "Reifegradmodelle für Werkzeuglandschaften zur Unterstützung von ITSM-Prozessen." Diss., Ludwig-Maximilians-Universität München, 2013. http://nbn-resolving.de/urn:nbn:de:bvb:19-161084.

Full text
Abstract:
Dienstleister aus dem Bereich der Informationstechnologie (IT) stehen vor der großen Herausforderung, immer komplexere IT-Dienste kostengünstig anzubieten und diese effizient zu betreiben. Um dies zu erzielen, führt die Disziplin des IT-Service-Management (ITSM) strukturierte Managementprozesse ein. Werkzeuge unterstützen diese und stellen eine wichtige Schnittstelle zwischen Mensch, Prozess und Technik dar. Mit diesen Werk- zeugen lassen sich Prozesse koordinieren, die Technik effizient verwalten und wichtige Informationen für den Betrieb zusammenzuführen. Der geeignete Einsatz von Werkzeugen ist eine wesentliche Voraussetzung, um komplexe Aufgaben mit möglichst geringem Aufwand durchzuführen. Effizientes ITSM verfolgt somit auch stets das Ziel, Werkzeuge optimal einzusetzen und die ITSM-Prozesse sinnvoll zu unterstützen. Im Rahmen der Arbeit wird ein Ansatz vorgestellt, um den Einsatz von Werkzeugen entsprechend zu optimieren. Kern des Lösungsansatzes ist die Definition eines Reifegradmodells für Werkzeuglandschaften. Mit diesem lassen sich Werkzeuglandschaften begutachten und die Unterstützung der ITSM-Prozesse systematisch bewerten. Das Resultat ist eine gewichtete Liste mit Anforderungen an die Werkzeuglandschaft, um eine möglichst gute Prozessunterstützung zu erreichen. Aufgrund der Priorisierung der Anforderungen ist ein IT-Dienstleister nicht gezwungen, die Werkzeuglandschaft komplett in einem großen Schritt anzupassen. Stattdessen können die Verbesserungen sukzessive vorgenommen werden. Das Reifegradmodell unterstützt systematisch dabei, zunächst die wichtigsten Anforderungen umzusetzen, so dass die ITSM-Prozesse effektiv arbeiten können. Die Steigerung der Effizienz erfolgt dann in weiteren Schritten, indem zusätzliche Anforderungen umgesetzt werden. Die Erstellung eines solchen Reifegradmodells wird im Folgenden beschrieben. Zunächst wurden Anforderungen an einen geeigneten Lösungsansatz analysiert und ein Konzept für ein Reifegradmodell erarbeitet. Darauf aufbauend ist dieses Konzept beispielhaft angewendet worden, um ein Reifegradmodell für Werkzeuglandschaften zur Unterstützung von Prozessen nach ISO/IEC 20000 zu entwickeln. Die Arbeit schließt mit einer Evaluation des Lösungsansatzes ab, wobei das entwickelte Reifegradmodell empirisch in einem Szenario eines IT-Dienstleisters angewendet wurde. Mit der vorliegenden Arbeit wird die Grundlage für ein ganzheitliches und integriertes Management der Werkzeuglandschaft von IT-Dienstleistern geschaffen. Künftige Arbeiten können diese Methodik für spezifische Anwendungsszenarien übernehmen. Langfristig soll diese Arbeit als Grundlage dienen, um ein standardisiertes Reifegradmodell für Werkzeuglandschaften im Kontext von ITSM zu etablieren.
APA, Harvard, Vancouver, ISO, and other styles
More sources

Books on the topic "ITSM"

1

Brockwell, Peter J., and Richard A. Davis. ITSM for Windows. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Corporation, International Business Machines, ed. Certification study guide: IBM Tivoli Storage Manager (ITSM) version 5.3. White Plains, N.Y: IBM, 2005.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
3

Brockwell, Peter J., and Richard A. Davis. ITSM: An Interactive Time Series Modelling Package for the PC. Berlin, Heidelberg: Springer Berlin Heidelberg, 1991. http://dx.doi.org/10.1007/978-3-662-39874-6.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Brockwell, Peter J., and Richard A. Davis. ITSM: An Interactive Time Series Modelling Package for the PC. New York, NY: Springer New York, 1991. http://dx.doi.org/10.1007/978-1-4612-3116-5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

The ITSm process design guide: Developing, reengineering, and improving IT service management. Ft. Lauderdale, FL: J. Ross Pub., 2010.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
6

The use and application of the line item veto. Washington: U.S. G.P.O., 1997.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
7

Ackerman, Terry A. A comparison study of the unidimensional IRT estimation of compensatory and noncompensatory multidimensional item response data. Iowa City, Iowa: American College Testing Program, 1988.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
8

Hariharan, Swaminathan, and Rogers H. Jane, eds. Fundamentals of item response theory. Newbury Park, Calif: Sage Publications, 1991.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
9

Multidimensional item response theory. Dordrecht: Springer, 2009.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
10

Spray, Judith A. The effect of item response dependency on trait or ability dimensionality. Iowa City, Iowa: American College Testing Program, 1988.

Find full text
APA, Harvard, Vancouver, ISO, and other styles
More sources

Book chapters on the topic "ITSM"

1

Beims, Martin, and Michael Ziegenbein. "ITSM und Projektmanagement." In IT-Service-Management in der Praxis mit ITIL®, 305–42. München: Carl Hanser Verlag GmbH & Co. KG, 2014. http://dx.doi.org/10.3139/9783446441484.007.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Kahlout, Gabriele. "Innovators’ ITSM strategy." In Spinning Up ServiceNow, 25–38. Berkeley, CA: Apress, 2017. http://dx.doi.org/10.1007/978-1-4842-2571-4_2.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Brockwell, Peter J., and Richard A. Davis. "Introduction." In ITSM for Windows, 1–8. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_1.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Brockwell, Peter J., and Richard A. Davis. "PEST." In ITSM for Windows, 9–59. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_2.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Brockwell, Peter J., and Richard A. Davis. "SMOOTH." In ITSM for Windows, 60–65. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_3.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Brockwell, Peter J., and Richard A. Davis. "SPEC." In ITSM for Windows, 66–71. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_4.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Brockwell, Peter J., and Richard A. Davis. "TRANS." In ITSM for Windows, 72–85. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Brockwell, Peter J., and Richard A. Davis. "ARVEC." In ITSM for Windows, 86–90. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_6.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Brockwell, Peter J., and Richard A. Davis. "BURG." In ITSM for Windows, 91–94. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_7.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Brockwell, Peter J., and Richard A. Davis. "ARAR." In ITSM for Windows, 95–100. New York, NY: Springer New York, 1994. http://dx.doi.org/10.1007/978-1-4612-2676-5_8.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Conference papers on the topic "ITSM"

1

Gupta, Rajeev, K. Hima Prasad, and Mukesh Mohania. "Automating ITSM Incident Management Process." In 2008 International Conference on Autonomic Computing (ICAC). IEEE, 2008. http://dx.doi.org/10.1109/icac.2008.22.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Qiong, Li, Bo Wang, and Hong Wu. "Targeting Algorithm Based on ITSM." In the 2017 International Conference. New York, New York, USA: ACM Press, 2017. http://dx.doi.org/10.1145/3178212.3178227.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Anderson, John, and Robert Bishop. "An ITSM For A New Era." In SIGUCCS '18: ACM SIGUCCS Annual Conference. New York, NY, USA: ACM, 2018. http://dx.doi.org/10.1145/3235715.3235739.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Xin Zhang, Xingyu Chen, Shaoyong Guo, and Zhiqiang Zhan. "Ontology-based ITSM knowledge representation research." In 2010 International Conference on Advanced Intelligence and Awareness Internet (AIAI 2010). IET, 2010. http://dx.doi.org/10.1049/cp.2010.0759.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Ilieva, Roumiana, and Nikola Gaydarov. "Comparative Analysis of Contemporary ITSM Frameworks." In 2021 12th National Conference with International Participation (ELECTRONICA). IEEE, 2021. http://dx.doi.org/10.1109/electronica52725.2021.9513694.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Weng, Liang, and Baozhang Weng. "Research on Enterprise ITSM Knowledge Management Model." In 2009 International Conference on Management and Service Science (MASS). IEEE, 2009. http://dx.doi.org/10.1109/icmss.2009.5304329.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Weng, Liang, and Baozhang Weng. "Enterprise ITSM Implementation Model under Social Computing Mode." In 2010 International Conference on Internet Technology and Applications (iTAP 2010). IEEE, 2010. http://dx.doi.org/10.1109/itapp.2010.5566577.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Andri, Paulus, Hanes, and Ng Poi Wong. "Measuring the Maturity Level of ITSM Using ITIL Framework." In 2019 Fourth International Conference on Informatics and Computing (ICIC). IEEE, 2019. http://dx.doi.org/10.1109/icic47613.2019.8985879.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Godse, Neha Atul, Shaunak Deodhar, Shubhangi Raut, and Pranjali Jagdale. "Implementation of Chatbot for ITSM Application Using IBM Watson." In 2018 Fourth International Conference on Computing Communication Control and Automation (ICCUBEA). IEEE, 2018. http://dx.doi.org/10.1109/iccubea.2018.8697411.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Brito e Abreu, Fernando, Raquel de Braganca V. da Porciuncula, Jorge Manuel Freitas, and Jose Carlos Costa. "Definition and Validation of Metrics for ITSM Process Models." In 2010 Seventh International Conference on the Quality of Information and Communications Technology (QUATIC). IEEE, 2010. http://dx.doi.org/10.1109/quatic.2010.13.

Full text
APA, Harvard, Vancouver, ISO, and other styles

Reports on the topic "ITSM"

1

Franke, Brian Claude, Ronald Patrick Kensek, and Thomas William Laub. ITS5 theory manual. Office of Scientific and Technical Information (OSTI), September 2004. http://dx.doi.org/10.2172/974888.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Bose, Vanu G. ITSY Handheld Software Radio. Fort Belvoir, VA: Defense Technical Information Center, October 2001. http://dx.doi.org/10.21236/ada397932.

Full text
APA, Harvard, Vancouver, ISO, and other styles
3

Inokuti, Mitio. Stopping power, its meaning, and its general characteristics. Office of Scientific and Technical Information (OSTI), June 1995. http://dx.doi.org/10.2172/71685.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Abbott, J. A., and I. G. Waddoups. New technologies for item monitoring. Office of Scientific and Technical Information (OSTI), December 1993. http://dx.doi.org/10.2172/10122779.

Full text
APA, Harvard, Vancouver, ISO, and other styles
5

Rinke, Helen. System Administrator Training Item #25928. Office of Scientific and Technical Information (OSTI), April 2021. http://dx.doi.org/10.2172/1778760.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Fan, W. C., and J. A. Sr Halbleib. Parallel processing ITS. Office of Scientific and Technical Information (OSTI), September 1996. http://dx.doi.org/10.2172/402520.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Jennings, Karen L. Privatization: Its Benefits. Fort Belvoir, VA: Defense Technical Information Center, April 2001. http://dx.doi.org/10.21236/ada394519.

Full text
APA, Harvard, Vancouver, ISO, and other styles
8

Lichtenstein, Wendy L. Conventional Military Deterrence - Its Rise to Dominance and Its Future. Fort Belvoir, VA: Defense Technical Information Center, February 2002. http://dx.doi.org/10.21236/ada401016.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Vuono, Carl E. Management: Army Major Item Systems Management. Fort Belvoir, VA: Defense Technical Information Center, November 1987. http://dx.doi.org/10.21236/ada401934.

Full text
APA, Harvard, Vancouver, ISO, and other styles
10

Amundsen, M. The Item and Collection Link Relations. RFC Editor, April 2012. http://dx.doi.org/10.17487/rfc6573.

Full text
APA, Harvard, Vancouver, ISO, and other styles
You might also be interested in the extended bibliographies on the topic 'ITSM' for particular source types:
Journal articles Dissertations / Theses Books
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography