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1

Itil v3 factsheet benchmark guide: An award -winning itil trainers tips on achieving itil ... [S.l.]: Emereo Pty Ltd., 2009.

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2

, Stationery Office, and Great Britain. Office of Government Commerce, eds. ITIL service design. Norwich: TSO, 2011.

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3

Klosterboer, Larry. ITIL capacity management. Upper Saddle River, NJ: IBM Press/Pearson, 2011.

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4

Wischki, Christian. ITIL®V2, ITIL®V3 und ISO/IEC 20000. München: Carl Hanser Verlag GmbH & Co. KG, 2009. http://dx.doi.org/10.3139/9783446422001.

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5

Olbrich, Alfred. ITIL kompakt und verständlich. Wiesbaden: Vieweg+Teubner Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-93965-4.

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Olbrich, Alfred. ITIL kompakt und verständlich. Wiesbaden: Vieweg+Teubner Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-94294-4.

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7

Office, The Stationery. ITIL Foundation, ITIL. The Stationery Office, 2020.

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8

ITIL. Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/978-3-540-37973-7.

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9

ITIL. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-73119-1.

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10

ITIL. Berlin/Heidelberg: Springer-Verlag, 2006. http://dx.doi.org/10.1007/b138674.

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11

AXELOS. ITIL Foundation, ITIL 4 Edition. TSO, The Stationery Office, 2019.

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12

Service Design, Itil, Version 3 (Itil). 3rd ed. Stationery Office, 2007.

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13

Service Operation Itil, Version 3 (Itil). 3rd ed. Stationery Office, 2007.

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14

Introduction to ITIL (Introduction to ITIL). TSO, 2005.

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15

Service Transition, Itil, Version 3 (Itil). 3rd ed. Stationery Office, 2007.

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16

Shuja, Ahmad. ITIL®. Auerbach Publications, 2010. http://dx.doi.org/10.1201/ebk1420089394.

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17

AXELOS. ITIL Membership. Stationery Office, The, 2016.

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18

ITIL Foundation, ITIL 4 Edition: Spanish Translation. Stationery Office, The, 2019.

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19

Continual Service Improvement Itil, Version 3 (Itil). 3rd ed. Stationery Office, 2007.

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20

Menken, Ivanka, Claire Engle, and Michael Wedemeyer. The ITIL V3 Factsheet Benchmark Guide - An Award-Winning ITIL Trainer s Tips on achieving ITIL V3 and ITIL Foundation Certification for ITIL Service Management. The Art of Service, 2007.

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21

Itil For Dummies. For Dummies, 2012.

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22

Foundations Of Itil. Van Haren Publishing, 2012.

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23

Klosterboer, Larry. Itil Capacity Management. Pearson Education, Limited, 2011.

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24

Farenden, Peter. ITIL for Dummies. Wiley & Sons, Limited, John, 2012.

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25

England, Rob. Owning ITIL®. Lulu Press, Inc., 2009.

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26

Publishing, IT Governance. ITIL Lifecycle Essentials. IT Governance Ltd, 2013.

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27

Farenden, Peter. ITIL for Dummies. Wiley & Sons, Incorporated, John, 2012.

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28

Itil A Pocketguide. Van Haren Publishing, 2011.

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29

ITIL Practitioner Guidance. TSO (The Stationery Office), 2016.

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30

Itil Service Strategy. Stationery Office Books (TSO), 2011.

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31

Itil Foundation Handbook. TSO, 2012.

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32

Itil Lifecycle Suite. Stationery Office Books (TSO), 2011.

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33

Itil Service Transition. Stationery Office Books (TSO), 2011.

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34

Farenden, Peter. ITIL for Dummies. Wiley & Sons, Limited, John, 2012.

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35

Howard, Dave. ITIL Release Management. CRC Press, 2010. http://dx.doi.org/10.1201/9781439815595.

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36

Office, Stationery, and AXELOS. ITIL Foundation Pack. Stationery Office, The, 2013.

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37

Itil Smallscale Implementation. Stationery Office Books (TSO), 2009.

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38

Introduction to Itil. Stationery Office, 2005.

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39

Office, Stationery, and Claire Agutter. ITIL Foundation [PDF]. Stationery Office, The, 2019.

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40

ITIL For Beginners: The Complete Beginner's Guide To ITIL. CreateSpace Independent Publishing Platform, 2015.

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41

Agutter, Claire, and itSMF Foundation. ITIL Foundation Handbook: [Japanese Translation of ITIL Foundation Handbook]. Stationery Office, The, 2015.

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42

Agutter, Claire, and itSMF Foundation. ITIL Foundation Handbook: [Russian Translation of ITIL Foundation Handbook]. Stationery Office, The, 2015.

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43

ITIL Foundation Handbook: [German Translation of ITIL Foundation Handbook]. Stationery Office, The, 2015.

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44

Office, Stationery, and Claire Agutter. ITIL Perustason Kèsikirja: [Finnish Translation of ITIL Foundation Handbook]. Stationery Office, The, 2013.

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45

ITIL For Beginners: The Complete Beginner's Guide to ITIL. ClydeBank Media LLC, 2017.

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46

Introduction to the ITIL Service Lifecycle (ITIL Version 3). TSO-WL, 2007.

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47

ITIL For Beginners: The Complete Beginner's Guide to ITIL. ClydeBank Media LLC, 2017.

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48

AXELOS. ITIL Practitioner-Leitlinien (German Edition of ITIL Practitioner Guidance). Stationery Office, The, 2017.

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49

Agutter, Claire. ITIL Foundation Essentials ITIL 4 Edition: The Ultimate Revision Guide. IT Governance Ltd, 2020.

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50

Office, Stationery, and Claire Agutter. ITIL Perustason Kèsikirja [PDF]: [Finnish Translation of ITIL Foundation Handbook]. Stationery Office, The, 2013.

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