Relevant bibliographies by topics / ITIL

Contents

  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers
  6. Reports

Academic literature on the topic 'ITIL'

Author: Grafiati
Published: 4 June 2021
Last updated: 26 January 2023

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Journal articles on the topic "ITIL"

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Jun, Sun-Young, Eun Su Park, Jae Jun Lee, Hee-Kyung Chang, Eun Sun Jung, Young-Ha Oh, and Seung-Mo Hong. "Prognostic Significance of Stromal and Intraepithelial Tumor-Infiltrating Lymphocytes in Small Intestinal Adenocarcinoma." American Journal of Clinical Pathology 153, no. 1 (October 2, 2019): 105–18. http://dx.doi.org/10.1093/ajcp/aqz136.

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Abstract Objectives Assessment of tumor-infiltrating lymphocytes (TILs) may predict the prognosis and therapeutic benefit of immunotherapy in small intestinal adenocarcinoma (SIAC) patients. Methods TILs were evaluated in 231 surgically resected SIACs and compared with microsatellite instability (MSI) and clinicopathologic variables. The average number of intraepithelial TILs (iTILs) and the average density of stromal TILs (sTILs) were calculated separately. Results High iTIL count (≥2 per high-power field) was associated with MSI-high, whereas high sTIL density (≥20% on ×200 magnification) was not. High iTIL count and high sTIL density were related to distal tumor location, medullary carcinoma, high Crohn-like lymphoid reaction counts, and fewer pancreatic invasions. SIAC patients with high iTIL count or high sTIL density had better survival than those with low values. On multivariate analysis, MSI, high sTIL density, proximal locations, lower N category, and absence of lymphovascular invasions and retroperitoneal seeding were the best independent prognostic predictors. Conclusions High sTIL density can be used as a prognostic indicator and high iTIL count may provide a basis for the clinical use of targeted immunotherapy in SIAC patients.
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Greiner, Lynn. "ITIL." netWorker 11, no. 4 (December 2007): 9–11. http://dx.doi.org/10.1145/1327512.1327520.

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Lloyd, V. "ITIL." Computer Bulletin 45, no. 3 (May 1, 2003): 28. http://dx.doi.org/10.1093/combul/45.3.28.

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Blumberg, Malcolm, Aileen Cater-Steel, Mohammad Mehdi Rajaeian, and Jeffrey Soar. "Effective organisational change to achieve successful ITIL implementation." Journal of Enterprise Information Management 32, no. 3 (June 4, 2019): 496–516. http://dx.doi.org/10.1108/jeim-06-2018-0117.

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Purpose Although an increasing number of organisations implement the Information Technology Infrastructure Library® (ITIL®) with the aim to improve provision of information technology services to their customers, a significant number of ITIL implementations do not achieve the expected outcomes. The organisational change strategies of organisations during ITIL implementation initiatives may have an effect on success, but empirical research on this topic is scarce. The paper aims to discuss these issues. Design/methodology/approach A multiple case study methodology comprising successful ITIL implementations in eight large Australian organisations is used. A socio-technical systems approach represented by Leavitt’s Diamond is adopted as a lens to shed light on the attributes of effective organisational change strategies for successful ITIL implementation. Findings This paper identifies organisational change strategies employed by organisations that have effected a successful ITIL implementation. The authors identified that the ITIL implementation required changes to the four components of the socio-technical work system (STS) identified in Leavitt’s Diamond. Changes to one STS component affected other STS components when implementing ITIL; and that effort applied to the STS components did not need to be equal, but appropriate to the requirements of the ITIL implementation and the organisation. Research limitations/implications The sample size of eight ITIL implementation cases studied may limit the generalisation of findings. Practical implications This research provides IT service management researchers and ITIL practitioners, for the first time, information about organisational change strategies as applied to successful ITIL implementations. Originality/value This research has developed novel insights into organisational change strategies and ITIL implementation that had not previously been explored.
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Богомолов, Д. Н., and Ю. Г. Нестеров. "Сравнительный анализ ITIL3 и ITIL4." ТЕНДЕНЦИИ РАЗВИТИЯ НАУКИ И ОБРАЗОВАНИЯ 72, no. 1 (April 2021): 26–32. http://dx.doi.org/10.18411/lj-04-2021-04.

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Статья посвящена новой версии методологии по управлению ИТ-услугами ITIL. Описываются этапы развития методологии, также уделяется внимание ключевым особенностям каждой версии. Производится обзор и сравнительный анализ изменений, произошедших при выходе четвёртой версии методологии в 2019г. по сравнению с предыдущей версией.
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Lucio-Nieto, Teresa, and Dora Luz González-Bañales. "Exploring ITIL® Implementation Challenges in Latin American Companies." International Journal of Information Technologies and Systems Approach 12, no. 1 (January 2019): 73–86. http://dx.doi.org/10.4018/ijitsa.2019010105.

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The purpose of this article is to explore the challenges faced when implementing the information technology infrastructure library (ITIL) framework. An online survey was completed by 169 Latin American companies. Questions focused mainly on the current perceptions and assessment of ITIL benefits. A descriptive statistical analysis approach was employed. Evidence suggests that the main challenges of implementing ITIL are the time devoted by the information technology staff involved in the project, their understanding of ITIL purposes, and the support they receive from senior management. Participants suggested that the existence of a service management office (SMO) could represent a way of addressing these challenges and to more effectively realize ITIL benefits.
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Fink, Max. "Turan M Itil." Neuropsychopharmacology 39, no. 13 (November 10, 2014): 3133–34. http://dx.doi.org/10.1038/npp.2014.253.

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Mora, Manuel, Mahesh Raisinghani, Rory V. O'Connor, Jorge Marx Gomez, and Ovsei Gelman. "An Extensive Review of IT Service Design in Seven International ITSM Processes Frameworks." International Journal of Information Technologies and Systems Approach 7, no. 2 (July 2014): 83–107. http://dx.doi.org/10.4018/ijitsa.2014070105.

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An IT service design process is considered to be a fundamental piece of the seven key international IT Service Management (ITSM) processes frameworks (ITIL v2, ITIL v3 (and ITIL v2011), ISO 20000-4, CobIT 4.0, CMMI-SVC, MOF 4.0, and ITUP). Nevertheless the availability of IT service design processes, few –if any- descriptive-comparative studies among them have been reported. Thus, in this paper (Part I), we address this knowledge gap. An extensive descriptive-comparative review of seven IT service design processes in aforementioned frameworks is reported. Fundamental concepts (viz., design as noun, design as verb, service, service system, IT service, IT service system, and IT service architecture design) are analyzed by using a Systems Approach. Our findings indicate that the frameworks ITIL v2, ISO/IEC 20000 and Cobit 4.0 are using weak systemic concepts, while the frameworks ITIL v3, CMMI-SVC, ITUP and MOF 4.0 are more foundationally congruent with the new service systems view. Implications for ITSM theory and practice are discussed.
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Wardani, Luki Aisha Kusuma, Murahartawaty Murahartawaty, and Luthfi Ramadani. "Perancangan Tata Kelola Layanan Teknologi Informasi Menggunakan ITIL versi 3 Domain Service Transition Dan Service Operation Di Pemerintah Kota Bandung." Journal of Information Systems Engineering and Business Intelligence 2, no. 2 (October 29, 2016): 81. http://dx.doi.org/10.20473/jisebi.2.2.81-87.

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Abstrak—Teknologi Informasi saat ini sudah menjadi kebutuhan inti suatu organisasi dan bukan hanya sebagai alat pendukung. Pemerintah Kota Bandung, sebagai instansi pemerintahan, menjadikan Teknologi Informasi merupakan salah satu visi yang perlu dicapai. Dalam rangka mencapai good government berdasarkan Peraturan Menkominfo No. 41 Tahun 2007, dibutuhkan suatu tata kelola TI agar dapat memastikan investasi TI menambah value dan selaras dengan tujuan instansi. Pemerintah Kota Bandung saat ini belum memiliki prosedur dan kebijakan yang mengatur tentang pengelolaan layanan TI. Oleh karena itu penelitian ini dilakukan dengan tujuan untuk membuat sebuah prosedur dan kebijakan agar layanan yang diberikan oleh Dinas Komunikasi dan Informatika Kota Bandung selalu maksimal. Penelitian dilakukan menggunakan ITIL v3 pada domain Service Operation dan Service Transition. ITIL merupakan best practice Manajemen Layanan TI yang dapat meningkatkan efisiensi operasional IT instansi. Assessment yang dilakukan sebagai pengukuran Capability Level adalah dengan menggunakan ISO 15504. Capaian capability level untuk Service Transition adalah 24.5% dan untuk Service Operation 23%. Karena kurangnya data primer, data sekunder digunakan untuk mencari proses prioritas yang akan dipilih, dengan memetakan tujuan instansi dengan ketiadaan proses ITIL. Hasil dari perancangan tata kelola ini adalah sebuah kebijakan TI dan 5 prosedur terkait proses-proses di ITIL yang menjadi prioritas.Kata Kunci— Tata Kelola TI, Manajemen Layanan TI, ITIL v3, Service Transition, Service Operation, Sektor PublikAbstract— Nowadays, Information Technology plays an important role in an organization, and not only as a support equipment. Bandung City Government, as a government agency, make IT into one of the visions that need to be achieved. To achieve good governance based on Minister Regulation Number 41 in 2007, IT Governance is needed to ensure that the investment of IT can add value and align with institution’s objective. Bandung City Government currently doesn’t have policies and procedure that regulate about IT Service Management. Therefore, this study was conducted with the aim to create a guidance for Office of Communications and Information Technology of Bandung (Diskominfo) to optimize the service provided. This study also aims to make Service Management governance so that the management of IT service have certain quality and meet the needs of business customers, and improve the quality as the agreement with the customers. This study was conducted using ITIL v3 with Service Operation and Service Transition domain. ITIL is IT Service Management best practice to improve the efficiency of IT operational. ISO 15504 was conducted to asses Capability Level of ITIL Process. Capability Level of Service Transition is 24.5% and Capability Level of Service Operation is 23%. Because of the inadequacy of the primary data, the assessment was also carried out by mapping the objective of institution with the risks related to the lack of ITIL processes. The results of the design are the governance policies and procedures related to the ITIL processes needed by the institution.Keywords— IT Governance, ITSM, ITIL v3, Service Transition, Service Operation, Public Sector
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Rovai, Ricardo Leonardo. "Metodologias Inovadoras para Gestão de Projetos: Modelo Referencial para Implantação da Itilv3 através da Metodologia Prince2: Estudo de Caso." Revista de Gestão e Projetos 4, no. 2 (August 1, 2013): 252–70. http://dx.doi.org/10.5585/gep.v4i2.143.

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Resumo: Metodologias tradicionais para gerenciamento de projetos já não dão conta de projetos onde fatores como complexidade, riscos, restrições de recursos, prioridade de prazo, geração de valor para o negócio, alinhamento estratégico constituem-se em partes intrínsecas do problema gerencial. A ITIL surge como uma estrutura de referencial para a padronização tecnológica inteligente da área de tecnologia da informação. Grandes empresas globais e muitas empresas nos países emergentes estão adotando a ITIL para efetuar as mudanças em tecnologia da informação numa tentativa de colocar a área de tecnologia da informação a serviço negócio, estrategicamente alinha às diretrizes e prioridades de crescimento corporativo. Muitas empresas têm implantado a ITIL através dos pressupostos, ferramentas e técnicas da metodologia PRINCE2 para gerenciamento de projetos com sucesso. Este fato deve-se em muitos casos ao foco da estrutura conceitual PRINCE2 no alinhamento estratégico de TI aos objetivos do negócio e este fato coincide com um dos principais objetivos da ITIL e desta forma implantar a ITIL através do PRINCE2 tem sido uma estratégia assertiva e de sucesso. Demonstrar este vínculo dinâmico entre ambas as estruturas de conhecimento é um dos principais objetivos deste artigo.DOI:10.5585/gep.v4i2.143
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Dissertations / Theses on the topic "ITIL"

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Dvořák, Petr. "ITIL trenažér." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2013. http://www.nusl.cz/ntk/nusl-236394.

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This master's thesis presents analysis, design and implementation of an information system for supporting studying and practicing of selected methods described by Information Technology Infrastructure Library (ITIL) with focus on service design and service operation. In the form of a web application the thesis presents an uncommon approach to e-learning system development by extending the standard lecture part by game elements and interactive scenarios. Developed system allows creators to define services and tasks, such as incidents and problems caused by their operation, and evaluate reactions of responsible users. The application can be used by IT administrators or Service Desk managers to train new IT engineers or Service Desk operators.
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Sabel, Sebastian, and Kabrini Sarkis. "ITIL i verksamheter." Thesis, Högskolan i Borås, Institutionen Handels- och IT-högskolan, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-17812.

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Den genomgripande datoriseringen som härjar i dagens företagsvärld har gjort verksamheter starkt beroende av informationssytem för hantering och lagring av information. Parallellt med denna utvckling har IT-förvaltning kontinuerligt utvecklats till ett område som fått en betyande roll. Idag täcks större delar av IT-förvaltning genom ett nytt begrepp, ITSM (IT Service Managment). Detta är ett nyligen framtaget paraplybegrepp som innefattar en mängd begrepp och ramverk som växt fram, däribland ITIL, PM3 och ISO20000. Även nyckelord som value, relations och service genomsyrar hela området. Detta för att möta den mer moderna innebörd som IT-förvaltning idag har. ITIL är ett ramverk som är till för att förbättra IT-förvaltningen för de verksamheter som väljer att införa det. Dock finns det en del aspekter verksamheter behöver ta hänsyn till när de inför ITIL. Det handlar om finansiella aspekter, kompetens för processer och förståelse och teknik.Syftet med denna studie är att undersöka ITIL för verksamheter som valt att införa det och hur detta påverkat IT-förvaltningen. Tre faktorer kommer att hanteras - utmaningarna som kan uppkomma vid införandet av ramverket och utmaningarna verksamheter har i det dagliga arbetet med ITIL. Studien ska dessutom undersöka fördelarna verksamheter känt av med införandet av ITIL.Studien har haft en hermeneutisk ansats med en kvalitativ karaktär. Empirin som samlats in har byggts upp utifrån semi-strukturerade intervjuer för två verksamheter. I denna fallstudie har det studerats djupare kring hur två verksamheters arbetssätt med IT-förvaltning fungerar, i det avseendet att vi har undersökt hur de arbetar med ITIL. Dessutom har en komparativ design valts för att försöka öka tillförlitligheten och för att få en större förståelse av de sociala fenomen som undersökts. Vidare har en korsanalys gjorts för att upptäcka likheter och skillnader mellan de olika verksamheterna som undersökts.Med denna studie har ett antal slutsatser kunnat dras. Vid införandet av ITIL handlar det oftast om utmaningar som rör acceptanssvårigheter för de anställda som påverkats av några faktorer. Dessa faktorer innefattar vokabulären, dokumentationen, processeförståelsen och arbetsrutinerna ITIL för med sig till verksamheten. I det dagliga arbetet med ITIL ligger utmaningarna i ramverkets komplexitet och det processorienterade arbetssättet. Utmaningarna ligger här även i att få samspel mellan människor, processer och teknik att fungera för att uppnå ett effektivt IT-förvaltningsarbete för IT-tjänsterna. Vi har kommit fram till att ITIL även kan leda till en icke önskvärd byråkratisering av verksamheter som väljer att införa det. Fördelar med införandet av ITIL har visat handla om att verksamheter känt av en ökad och mer omfattande kontroll på anställda och resurser. Dessutom är ökad kundnöjdhet en märkbar fördel ramverket fört med sig.
Program: Dataekonomutbildningen
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Eriksson, Markus, and Sebastian Andersson. "Komplikationer vid praktiskt arbete med ITIL- En fallstudie om ITIL Practitioner." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-13288.

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Det digitala samhället vi idag lever i ställer allt högre krav på tjänster och tjänsteinnovationer till följd av den förflyttning som skett från ett traditionellt varudominant synsätt till ett tjänstedominant synsätt på varor och produkter där kunden har en betydande stor roll. Den tjänstedominanta synen även kallad IT service Management har växt fram till att bli en viktigpusselbit för organisationer i hanteringen av dess IT-strategier. För att styra organisationers IT-service Management har olika diverse ramverk växt fram delvis för att främja flexibilitet. Ett av de mest använda ramverken är Information Technology Infrastructure Library (ITIL). ITIL fokuserar på processer för att leverera och hantera IT-tjänster för en verksamhet. De fördelar som ITIL kan främja berör bland annat förbättrad tjänstekvalitet genom att ökatjänstepålitligheten samt tjänstetillgängligheten. ITIL främjar även flexibilitet där samtidigt tydliga avgränsningar och vägledning ges. För ITIL finns olika certifieringsnivåer och utbildningar som kan genomföras. Trots ITILs popularitet, utbreddhet samt den mängdpublikationer som ITIL är uppbyggt av finns dock ett antal svårigheter vid implementering av ITIL. Bland annat upplever verksamheter en osäkerhet i vart arbetet skall börja och vilken process som bör implementeras först i kombination med en efterfrågan på mer praktiskvägledning från utövare. För att besvara denna efterfrågan har Axelos ITILs ägare, introduceraten ny certifieringsnivå och med detta introducerat en ny kurs, Practitioner. Syftet med denna studie är därför att skapa en förståelse för hur ITIL Practitioner kan tillföra praktisk vägledning för en kommunal verksamhet. För att besvara studiens forskningsfråga utfördes en kvalitativfallstudie, där en semi-strukturerad intervju i kombination med granskning av dokumentgenomfördes på en kommunal verksamhet med informanter som har god kunskap av ITIL samt genomgått den nya certifieringsnivå som introducerats av Axelos. Från det insamlade materialet via intervjun och dokumentgranskningen kunde författarna identifiera ett antal faktorer som besvarar hur ITIL Practitioner kan tillföra praktisk vägledning för en kommunal verksamhet. Den mest framträdande faktorn uppnås genom att ITIL Practitioner genomförs internt meddeltagare från den egna verksamheten, där ITIL Practitioner utformas efter verksamhetens egna behov. Ytterligare faktorer som författarna kunde identifiera var att ITIL Practitioner kan egenverksamheter givande diskussioner gällande mjuka frågor, samt att ITIL Practitioner kan ge engemensam grund att stå på, så olika delprojekt bedrivs på liknande sätt.
The digital society we live today poses increasingly high demand on services and service innovations as a result of the shift from a traditional goods-dominant logic to a service dominant view on goods and products where the customer plays a significate role. The service dominated view also known as IT Service Management, has grown to be an important piece of puzzle for organizations in managing its IT strategies. In order to control organizations’ IT Service Management, different frameworks have been developed partly to promote flexibility. One of the most common framework is the Information Technology Infrastructure Library (ITIL). ITIL focuses on processes for delivering and managing IT services for an organization. The benefits that ITIL can promote affects, among other things, improved service quality by increasing service reliability and service availability. ITIL also promotes flexibility as well as providing clear delimitations and guidance. For ITIL there are different certification levels and programs that can be performed. However, despite ITIL’s widespread popularity and the amount of publications that ITIL is built on, there are a number of difficulties in implementing ITIL. Some organizations experience an uncertainty as to where the work is to begin, which processes that should be implemented first in combination with a demand for practical guidance from practitioners. To answer this demand Axelos, ITIL’s owner, introduced a new level of certification namely ITIL Practitioner. The purpose of this study is therefore to provide an understanding of how ITIL Practitioner can provide practical guidance to a municipal organization. To answer the study’s research question, a qualitative case study was carried out, in which a semi-structured interview as well as document review was conducted on a municipal organization with informants who had good knowledge of ITIL and had undergone the new certification level that Axelos introduced. From the collected material through the interview and documentary review, the authors could identify a number of factors that answer how ITIL Practitioner can provide practical knowledge for a municipal organization. The most prominent factor is achieved by practicing internally with participants from their own organization, where ITIL Practitioner is designed according to the companies own needs. Additional factors that the authors could identify were that ITIL Practitioner can provide organizations with meaningful discussions on soft issues, and that ITIL Practitioner can give a common reason to stand on, so that different subprojects are conducted in a similar manner.
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Nilsson, Paul, and Daniel Lasson. "ITIL inom Conect AB." Thesis, Jönköping University, JTH, Computer and Electrical Engineering, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-838.

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Conect AB wants to know how they can use ITIL in their organization. Right now their company is in an expansive phase and needs a more structured way to work. They have been thinking of improving their way of work for several years but haven’t had the time to do so. Now they have realized they need to work more efficiently to able to grow further. ITIL is a collection of best practices. ITIL’s purpose is to help IT organizations to get more organized to de able to benefit the business in a better way. ITIL is developed by OGC (Office Goverment of Commerce) in England. With the help

ITIL you can structure your work better and there by increase the efficiency of the IT process. ITIL is divided I several processes and each one of them have their own purpose. That makes everyone’s duties clear. The central parts of ITIL are Service Support and Service Delivery that gives an overview of how to work in an

IT organization. The information about ITIL that has been acquired through previous courses at School of Engineering in Jönköping. Some books about ITIL were used to furthermore gather information. The information about how Conect AB work has been put together through several interviews with the supervisor at the company. A survey was sent to several of their customers, which of three of them replied.

This provided a good idea about how Conect AB works today. At the moment the company doesn’t have a helpdesk system to handle incoming

incidents. This is considered as the weakest part for the moment. A helpdesk system could improve the efficiency of their work a lot. To handle the incoming incidents in a correct way Conect AB will need to build a helpdesk, instead of letting the customers call the technicians directly. If they choose to implement the advices given to improve them, they will probably be able to expand even more. The time saved by the improvements can be used more efficient. This will allow the costumer relations to increase.


Conect AB vill veta hur de kan använda ITIL i deras organisation. De befinner sig just nu i en expansiv fas och behöver ett mer strukturerat arbetssätt. De har funderat i flera år på att förbättra sitt arbetssätt men har inte haft tid att göra detta. De har nu insett att de måste effektivisera sitt arbetssätt om de skall kunna växa. ITIL är samling av de så kallade ”best practices” som betyder ungefär bra erfarenheter. ITIL ska hjälpa IT–organisationer med att bli mer organiserade och att öka sin nytta för affärsverksamheten. ITIL är framtaget av OGC (Office Goverment of Commerce) i England. Med hjälp av ITIL kan man strukturera sitt arbetssätt bättre och därmed öka effektiviteten på IT-processen. ITIL är indelat i

flera processer, var och en med sina speciella uppgifter så att alla vet vad de ska göra. De centrala delarna i ITIL är Service Support och Service Delivery som på ett övergripande sätt beskriver hur man kan jobba i en IT-organisation. Informationen om ITIL till det här arbetet har införskaffats genom tidigare kurser på Tekniska Högskolan i Jönköping. Dessutom har böcker använts med

anknytning till ITIL. Informationen om Conect AB:s arbetssätt har sammanställts genom återkommande besök och samtal med handledaren hos uppdragsgivaren. Dessutom gjordes en enkättundersökning mot företagets kunder varav tre svarade.

Genom detta skapades det en bra bild över hur Conect AB arbetar.

För närvarande har firman inte något ärendehanteringssystem för inkommande ärenden. Detta ses som den största bristen idag. Ett ärendehanteringssystem skulle effektivisera deras arbetssätt väsentligt. För att kunna hantera ärendehanteringen

på ett korrekt sätt måste en helpdesk upprättas istället för att tekniker har hand om kundkontakten. Om företaget kommer att implementera förbättringsförslagen kommer de förmodligen att kunna få utrymme för att expandera. Vinsterna består i tidsbesparingar som kan användas mer effektivt. Dessutom kan man öka kundnöjdheten mot företaget.

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Hällkvist, Tony. "ITIL - Processer och Processtyrning." Thesis, Luleå tekniska universitet, Institutionen för system- och rymdteknik, 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-65775.

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Vozdecký, Martin. "Implementace procesní metodiky ITIL." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2013. http://www.nusl.cz/ntk/nusl-224195.

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Process Management is becoming more discussed issue in every company. The challenge for IT Managers is to deliver IT Services at a high quality in accordance and partnership with business. The diploma thesis Implementation of ITIL process methodology focuses on identification and analysis of existing shortcomings in the specific example of a chosen company in terms of ITIL process methodology and proposes recommendations and changes that will improve the current situation.
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Bäcklin, Anna, and Mohammed Abusagr. "ITIL införande på Banverket ICT." Thesis, University of Gävle, Department of Mathematics, Natural and Computer Sciences, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-711.

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Banverket ICT är en relativt ny enhet med de sammanslagna enheterna Banverket IT och Banverket Telenät. För att få ihop det nya arbetssättet finns långt gångna tankar på att jobba enligt ITIL. ITIL är ett arbetssätt som skall hjälpa organisationer att arbeta mer organiserat och därmed öka effektiviteten för IT-processen. ITIL utgår från processarbete och varje process har sina speciella uppgifter. ITIL är framtaget av OGC (Office Government of Commerce) i England Rapporten visar att ett införande av valda delar ur ITIL bör ske etappvis över hela organisationen inom Banverket ICT, i en kombination med ett ständigt förankringsarbete.

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Wang, Jingwen, and Sereshki Hami Khosravi. "How to implement ITIL successfully?" Thesis, Jönköping University, JIBS, Business Informatics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12968.

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The purpose of this thesis is to reveal how Information Technology  Infrastructure Library (ITIL) should be implemented in an organization in  an efficient and effective way to achieve the goal of reducing wastage, cutting costs and increasing customers’ satisfaction. There are many books dealing with the ITIL. But these publications do not prescribe how to adopt, adapt or implement the guidelines as part of a service management strategy; it would seem useful to explore implementation strategies which are employed by organizations when they are using ITIL “best practices”.

This paper seeks to take a study of “How to implement ITIL successfully in organizations”, which could be subdivided into questions of “What steps are necessary to implement ITIL” and “what factors are critical within implementation process”. Although previous researches have made some recommendations generally, this paper investigates the question on that base through comparing consultants’, organizations’ opinion and previous researches.

This study begins with an overview of ITSM, ITIL, and critical success factors and steps of ITIL implementation. Information about the critical success factors and steps of ITIL implementation were acquired through interviews, emails and questionnaires from responsible staff in some major representative consultancy and organizations.

The outcomes of our research are fourteen significant steps to implement ITIL and some success factors during implementation, which are vital to have a prosperous ITIL implementation. This research makes a guideline for organizations to understand and carry out the ITIL implementation efficiently.

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Pučálka, Martin. "Herní engine pro ITIL trenažér." Master's thesis, Vysoké učení technické v Brně. Fakulta informačních technologií, 2018. http://www.nusl.cz/ntk/nusl-385956.

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This master's thesis is focused on Information Technology Infrastructure Library (ITIL). Objective of the project was to analyze, design and implement a game engine, which would provide simulation of IT service operation in real or accelerated time or in turns. Basic part of the engine is a creators mode, which allows users to create custom IT services and specify their behaviour during operation, like the service would be used in real. Another part of the engine is a players mode and simple service desk. In this mode, players can take care of fluent operation of their services. Thanks to this, they can learn and train practices, which are described in ITIL.
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Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

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The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:

“What are ITIL’s effects on IT Outsourcing implementation?”

The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesis is conducted through a cross-sectional study, and information has been obtained through secondary literature. The authors have also conducted a series of in- terviews with IT practitioners and an IT expert. The interviews has been done in a semi- structured way.

The outcome of this research show that ITIL definitely can have a positive impact on IT outsourcing implementation. A positive effect that has been discovered from this research is that ITIL improved the communication between service providers and customers. These studies also shows that ITIL can serve as a growth enabler by giving structure to compa- nies work activities. On the other hand, organizations should consider ITIL more as guide- lines than a framework. This research also discovered that using ITIL frameworks can make work procedures more complex and time demanding, and due to this, small- to me- dium-sized companies could face more struggle in the implementation phase of ITIL.

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Books on the topic "ITIL"

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Itil v3 factsheet benchmark guide: An award -winning itil trainers tips on achieving itil ... [S.l.]: Emereo Pty Ltd., 2009.

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, Stationery Office, and Great Britain. Office of Government Commerce, eds. ITIL service design. Norwich: TSO, 2011.

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Klosterboer, Larry. ITIL capacity management. Upper Saddle River, NJ: IBM Press/Pearson, 2011.

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Wischki, Christian. ITIL®V2, ITIL®V3 und ISO/IEC 20000. München: Carl Hanser Verlag GmbH & Co. KG, 2009. http://dx.doi.org/10.3139/9783446422001.

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Olbrich, Alfred. ITIL kompakt und verständlich. Wiesbaden: Vieweg+Teubner Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-93965-4.

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Olbrich, Alfred. ITIL kompakt und verständlich. Wiesbaden: Vieweg+Teubner Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-94294-4.

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Office, The Stationery. ITIL Foundation, ITIL. The Stationery Office, 2020.

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ITIL. Springer Berlin Heidelberg, 2007. http://dx.doi.org/10.1007/978-3-540-37973-7.

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ITIL. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-73119-1.

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ITIL. Berlin/Heidelberg: Springer-Verlag, 2006. http://dx.doi.org/10.1007/b138674.

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Book chapters on the topic "ITIL"

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Krishna Kaiser, Abhinav. "ITIL Basics." In Reinventing ITIL® in the Age of DevOps, 37–62. Berkeley, CA: Apress, 2018. http://dx.doi.org/10.1007/978-1-4842-3976-6_2.

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Gama, Nelson, Marco Vicente, and Miguel Mira da Silva. "ITIL Metamodel." In Service-Oriented Computing, 486–93. Berlin, Heidelberg: Springer Berlin Heidelberg, 2014. http://dx.doi.org/10.1007/978-3-662-45391-9_40.

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Krishna Kaiser, Abhinav. "ITIL Service Lifecycle." In Become ITIL Foundation Certified in 7 Days, 33–44. Berkeley, CA: Apress, 2016. http://dx.doi.org/10.1007/978-1-4842-2164-8_3.

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Huber, Markus, and Gerda Huber. "Managing the ITIL." In Prozess- und Projektmanagement für ITIL®, 73–143. Wiesbaden: Vieweg+Teubner Verlag, 2011. http://dx.doi.org/10.1007/978-3-8348-8195-3_3.

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Dixon, Andrew. "ITIL Problem Management." In Practical Guide to IT Problem Management, 51–56. Boca Raton: Auerbach Publications, 2022. http://dx.doi.org/10.1201/9781003119975-11.

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Beims, Martin, and Michael Ziegenbein. "ITIL® 4." In IT-Service-Management in der Praxis mit ITIL®, 41–169. München: Carl Hanser Verlag GmbH & Co. KG, 2020. http://dx.doi.org/10.3139/9783446464919.003.

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Victor, Frank, and Holger Günther. "ITIL — Überblick und Grundlagen." In Optimiertes IT-Management mit ITIL, 19–90. Wiesbaden: Vieweg+Teubner Verlag, 2004. http://dx.doi.org/10.1007/978-3-322-93966-1_2.

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Strahonja, Vjeran. "Definition Metamodel of ITIL." In Information Systems Development, 1081–92. Boston, MA: Springer US, 2008. http://dx.doi.org/10.1007/978-0-387-78578-3_39.

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Long, John O. "List of ITIL Processes." In ITIL® 2011 At a Glance, 3–4. New York, NY: Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4614-3897-7_2.

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Beims, Martin, and Michael Ziegenbein. "ITIL® – Governance-Prozesse." In IT-Service-Management in der Praxis mit ITIL®, 23–68. München: Carl Hanser Verlag GmbH & Co. KG, 2014. http://dx.doi.org/10.3139/9783446441484.003.

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Conference papers on the topic "ITIL"

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McLaughlin, Kelly, and Fred Damiano. "American ITIL." In the 35th annual ACM SIGUCCS conference. New York, New York, USA: ACM Press, 2007. http://dx.doi.org/10.1145/1294046.1294106.

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Eikebrokk, Tom Roar, and Jon Iden. "ITIL Implementation: The Role of ITIL Software and Project Quality." In 2012 23rd International Workshop on Database and Expert Systems Applications (DEXA). IEEE, 2012. http://dx.doi.org/10.1109/dexa.2012.17.

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Haleh Bagher Esmaili, Hassan Gardesh, and Shahram Shadrokh Sikari. "Strategic alignment: ITIL perspective." In 2010 2nd International Conference on Computer Technology and Development (ICCTD). IEEE, 2010. http://dx.doi.org/10.1109/icctd.2010.5645956.

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Graupner, Sven, Sujoy Basu, and Sharad Singhal. "Collaboration environment for ITIL." In 2009 IFIP/IEEE International Symposium on Integrated Network Management-Workshops (IM). IEEE, 2009. http://dx.doi.org/10.1109/inmw.2009.5195932.

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Jašek, Roman, Lukáš Králík, and Jakub Nožička. "ITIL® – General overview." In PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON NUMERICAL ANALYSIS AND APPLIED MATHEMATICS 2014 (ICNAAM-2014). AIP Publishing LLC, 2015. http://dx.doi.org/10.1063/1.4912776.

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Kaloyanova, Kalinka. "APPLYING ITIL PRINCIPLES AT UNIVERSITY." In 14th International Conference on Education and New Learning Technologies. IATED, 2022. http://dx.doi.org/10.21125/edulearn.2022.1608.

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Jašek, Roman, Lukáš Králík, and Miroslav Popelka. "ITIL® and information security." In PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON NUMERICAL ANALYSIS AND APPLIED MATHEMATICS 2014 (ICNAAM-2014). AIP Publishing LLC, 2015. http://dx.doi.org/10.1063/1.4912775.

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Wegmann, Alain, Gil Regev, Georges-Antoine Garret, and François Maréchal. "Specifying Services for ITIL Service Management." In 2008 International Workshop on Service-Oriented Computing: Consequences for Engineering Requirements. IEEE, 2008. http://dx.doi.org/10.1109/soccer.2008.7.

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Sharifi, Mohammad, Masarat Ayat, Azizah Abd Rahman, and Shamsul Sahibudin. "Lessons learned in ITIL implementation failure." In 2008 International Symposium on Information Technology. IEEE, 2008. http://dx.doi.org/10.1109/itsim.2008.4631627.

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Vicente, Marco, Nelson Gama, and Miguel Mira da Silva. "Using ArchiMate to Represent ITIL Metamodel." In 2013 IEEE 15th Conference on Business Informatics (CBI). IEEE, 2013. http://dx.doi.org/10.1109/cbi.2013.45.

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Reports on the topic "ITIL"

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Ликаренко, А. А., Г. Н. Трошкина, and А. Ю. Юдинцев. Поддержка процесса внедрения программного обеспечения 1С ITIL в работу службы технической поддержки Территориального органа федеральной службы государственной статистики по Алтайскому краю. LJournal, 2016. http://dx.doi.org/10.18411/lj2016-8-1-08.

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Daboo, C., ed. iCalendar Transport-Independent Interoperability Protocol (iTIP). RFC Editor, December 2009. http://dx.doi.org/10.17487/rfc5546.

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O'Reilly, Patrick, Kristina Rigopoulos, Larry Feldman, and Greg Witte. 2016 NIST/ITL cybersecurity program: annual report. Gaithersburg, MD: National Institute of Standards and Technology, September 2017. http://dx.doi.org/10.6028/nist.sp.800-195.

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O'Reilly, Patrick D., Kristina Rigopoulos, Greg Witte, and Larry Feldman. 2017 annual report: NIST/ITL cybersecurity program. Gaithersburg, MD: National Institute of Standards and Technology, September 2018. http://dx.doi.org/10.6028/nist.sp.800-203.

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O'Reilly, Patrick, Kristina Rigopoulos, Larry Feldman, and Greg Witte, eds. NIST/ITL Cybersecurity Program: Annual Report 2018. National Institute of Standards and Technology, March 2020. http://dx.doi.org/10.6028/nist.sp.800-206.

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O’Reilly, Patrick, Kristina Rigopoulos, Larry Feldman, and Greg Witte. 2019 NIST/ITL Cybersecurity Program Annual Report. National Institute of Standards and Technology, August 2020. http://dx.doi.org/10.6028/nist.sp.800-211.

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Rebelo, André, João R. Pereira, Diogo V. Martinho, and João Valente-dos-Santos. Rating of Perceived Exertion in Professional Volleyball: A Systematic Review. INPLASY - International Platform of Registered Systematic Review and Meta-analysis Protocols, August 2022. http://dx.doi.org/10.37766/inplasy2022.8.0034.

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Review question / Objective: The purpose of the current review was to systematically and critically evaluate the use RPE-based methods in professional volleyball. Condition being studied: Monitoring athlete load is better understood through sub-dividing load into two groups – internal and external. Internal training load (ITL) refers to the physiological stress that a training session induces in the athlete. Rating of perceived exertion (RPE) has become the most common method of monitoring ITL. The RPE method was originally developed by Borg, and Foster et al. created a simple technique to quantify ITL using a modification of this scale. This technique is known as the session RPE (sRPE) and is derived by multiplying the overall RPE obtained at the end of a training session (or match), using the Borg Category-Ratio 10 scale (BORG-CR10) by the total duration (in minutes) of the training session, to provide a modified training impulse (TRIMP) score.
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Abbott, D., T. Amatuoni, and C. Armstrong. Quasi-free ({ital e,e`p}) reactions: the first look from CEBAF. Office of Scientific and Technical Information (OSTI), November 1996. http://dx.doi.org/10.2172/396725.

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Krane, J., J. Barnly, and D. Owen. The D-Zero luminosity monitor constant for {radical} {ital s} = 630 GeV. Office of Scientific and Technical Information (OSTI), June 1997. http://dx.doi.org/10.2172/647025.

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McGinnis, Christofer J., Dylan Yaga, and Fernando L. Podio. ANSINIST-ITL 1-2011 requirements and conformance test assertions. Gaithersburg, MD: National Institute of Standards and Technology, 2011. http://dx.doi.org/10.6028/nist.ir.7806.

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