To see the other types of publications on this topic, follow the link: IT service management.

Journal articles on the topic 'IT service management'

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 journal articles for your research on the topic 'IT service management.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.

1

Dettwiler, Paul. "Service Management Dilemma: Dependencies on Intermediary Fields between Goods and Services." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, no. 4 (2018): 40–45. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.34.3005.

Full text
APA, Harvard, Vancouver, ISO, and other styles
2

Akkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.

Full text
Abstract:
Service quality and the effective measurement of service quality on the Internet have been drawing much attention lately with the increasing use of the World Wide Web. Researchers and managers focus on the construction of scales to measure electronic service quality, which assess customer satisfaction and loyalty as an ultimate goal. E-S-Qual is the most recently developed and popular e-service quality measurement technique on which there are quite a number of research studies. In this study, existing literature on service quality scales and the E-S-Qual scale is reviewed. A modified scale is also proposed suitable for the online banking sector
APA, Harvard, Vancouver, ISO, and other styles
3

Goncharenko, Oksana Hryhorivna. "PENITENTIARY SERVICE MANAGEMENT FROM THE POSITION OF SERVICE APPROACH." SCIENTIFIC BULLETIN OF POLISSIA 2, no. 1(13) (2018): 136–40. http://dx.doi.org/10.25140/2410-9576-2018-2-1(13)-136-140.

Full text
APA, Harvard, Vancouver, ISO, and other styles
4

Kleiner, Carsten, and Jürgen Dunkel. "Establishing Service Management in SOA." International Journal of E-Entrepreneurship and Innovation 3, no. 1 (January 2012): 1–17. http://dx.doi.org/10.4018/jeei.2012010101.

Full text
Abstract:
In service-oriented architectures the management of services is a crucial task during all stages of IT operations. Based on a case study performed for a group of finance companies the different aspects of service management are presented. First, the paper discusses how services must be described for management purposes. In particular, a special emphasis is placed on the integration of legacy/non web services. Secondly, the service lifecycle that underlies service management is presented. Especially, the relation to SOA governance and an appropriate tool support by registry repositories is outlined.
APA, Harvard, Vancouver, ISO, and other styles
5

Bretthauer, Kurt M. "Service Management*." Decision Sciences 35, no. 3 (August 2004): 325–32. http://dx.doi.org/10.1111/j.0011-7315.2004.35031.x.

Full text
APA, Harvard, Vancouver, ISO, and other styles
6

Gronroos, Christian. "Service Management: A Management Focus for Service Competition." International Journal of Service Industry Management 1, no. 1 (April 1990): 6–14. http://dx.doi.org/10.1108/09564239010139125.

Full text
APA, Harvard, Vancouver, ISO, and other styles
7

Sawant, Prof Aparna. "Farming Services Management System." International Journal for Research in Applied Science and Engineering Technology 9, no. VII (July 10, 2021): 440–46. http://dx.doi.org/10.22214/ijraset.2021.36360.

Full text
Abstract:
In India, 70% people are related directly or indirectly to farming. The major challenge for farmers to get farmer related services like labour and tractor related services because of poor communication between service providers and farmers . The FSMS (Farming Services Management System) will provide the convenient way by which farmers will get various farming related services like labour services for planting, weeding, cutting etc. and tractor services like ploughing, rotatory machine, moving heavy weights etc. The system will provide the list of service providers with charges according to the area selected by the farmer. Service provider has the facility to confirm or reject the request which is sent by the farmer. If the service provider accepts the request then according to conversation done by farmer and labour, one notification is generated at farmer side. It confirms that the service provider is ready to work or not and according to that response the service is added to the service stack of farmers. FSMS is a mobile (Android and ios) based application which provides an interface in a native language of the user like Marathi. Users of this application may not be well educated so it helps them to use the application in a convenient and efficient way.
APA, Harvard, Vancouver, ISO, and other styles
8

Dr. A. Venkatachalam, Dr A. Venkatachalam, and A. Kalidass A. Kalidass. "Time Management of Employees in Service Industries." Paripex - Indian Journal Of Research 3, no. 7 (January 1, 2012): 1–2. http://dx.doi.org/10.15373/22501991/july2014/17.

Full text
APA, Harvard, Vancouver, ISO, and other styles
9

Sukholthaman, Pitchayanin, and Kunio Shirahada. "Sustainable Environmental Service - Knowledge Management." International Journal of Knowledge and Systems Science 6, no. 4 (October 2015): 50–69. http://dx.doi.org/10.4018/ijkss.2015100104.

Full text
Abstract:
Knowledge management (KM) is a key factor to increase effectiveness of management system. There have been researches of KM on many environmental services. Unfortunately, only a few researches have focused on sustainable service for Municipal Solid Waste (MSW). There are evidences of ineffective waste management causing socio-economic and environmental problems, especially in urban areas of developing countries. Humans live in service economy and knowledge society. Waste management is one of the most important public services that all residents should receive while knowledge is needed to make service run smoothly and sustainably. This paper combines concepts of sustainable service and KM to clarify the importance and how these concepts have impacts on societal well-being. Literature reviews and questionnaire surveys are main analysis methods of this paper. Sustainable service with KM roles will be described and co-created values are identified.
APA, Harvard, Vancouver, ISO, and other styles
10

d’ Alcantara, G. "From Service Productivity to Service Regulation and Regulating Services." Service Industries Journal 7, no. 2 (April 1987): 143–52. http://dx.doi.org/10.1080/02642068700000015.

Full text
APA, Harvard, Vancouver, ISO, and other styles
11

M. BADIYANI, BHAVIN. "SERVICE MANAGEMENT: A MANAGEMENT PERSPECTIVE." Tactful Management Research Journal I, no. VI (March 1, 2013): 1–8. http://dx.doi.org/10.9780/2319-7943/162013/25.

Full text
APA, Harvard, Vancouver, ISO, and other styles
12

Diao, Y., E. Jan, Y. Li, D. Rosu, and A. Sailer. "Service analytics for IT service management." IBM Journal of Research and Development 60, no. 2-3 (March 2016): 13:1–13:17. http://dx.doi.org/10.1147/jrd.2016.2520620.

Full text
APA, Harvard, Vancouver, ISO, and other styles
13

Fischbach, Michael, Thomas Puschmann, and Rainer Alt. "Service Lifecycle Management." Business & Information Systems Engineering 5, no. 1 (January 10, 2013): 45–49. http://dx.doi.org/10.1007/s12599-012-0241-5.

Full text
APA, Harvard, Vancouver, ISO, and other styles
14

Bruhn, Pamela S., and Donna Hill Howes. "Service Line Management." JONA: The Journal of Nursing Administration 16, no. 6 (June 1986): 13???18. http://dx.doi.org/10.1097/00005110-198606000-00004.

Full text
APA, Harvard, Vancouver, ISO, and other styles
15

SHILL, WE. "SERVICE PARTS MANAGEMENT." Logistics Information Management 3, no. 2 (February 1990): 89–92. http://dx.doi.org/10.1108/eb007503.

Full text
APA, Harvard, Vancouver, ISO, and other styles
16

Keuper, Frank. "Service Knowledge Management." Business + Innovation 2, no. 4 (November 2011): 1. http://dx.doi.org/10.1365/s35789-011-0031-2.

Full text
APA, Harvard, Vancouver, ISO, and other styles
17

Roscitt, Rick, and I. Robert Parket. "Strategic service management." Journal of Business & Industrial Marketing 5, no. 1 (January 1990): 27–40. http://dx.doi.org/10.1108/eum0000000002735.

Full text
APA, Harvard, Vancouver, ISO, and other styles
18

Amer, P. D., and L. N. Cassel. "Measurement management service." ACM SIGCOMM Computer Communication Review 17, no. 5 (October 1987): 360–67. http://dx.doi.org/10.1145/55483.55521.

Full text
APA, Harvard, Vancouver, ISO, and other styles
19

Fischbach, Michael, Thomas Puschmann, and Rainer Alt. "Service-Lifecycle-Management." WIRTSCHAFTSINFORMATIK 55, no. 1 (January 8, 2013): 51–55. http://dx.doi.org/10.1007/s11576-012-0343-1.

Full text
APA, Harvard, Vancouver, ISO, and other styles
20

Coenen, Christian, and Daniel von Felten. "A service-oriented perspective of facility management." Facilities 32, no. 9/10 (July 1, 2014): 554–64. http://dx.doi.org/10.1108/f-09-2012-0068.

Full text
Abstract:
Purpose – The purpose of this article is to provide a service-oriented understanding of the field of facility management (FM) and describe the role that services management plays in successful FM. Even though the definitions for FM by European Committee for Standardisation include the term “service” several times, there remains a need for an established management understanding that reflects the service character of FM, while also accounting for its multidimensional management challenges. Design/methodology/approach – This goal is achieved by applying the main characteristics of services management to FM, describing the service-specific perspectives of FM, analyzing the specific quality attributes of FM as a service management discipline and introducing important services management implications for FM. Findings – The article describes in detail how FM can benefit from taking a services management perspective and gives useful implications for managers in the following key fields of action: process management, tangibility management, personnel management and relationship management. Originality/value – Services management knowledge and expertise have the potential to position FM as an even more professional business discipline.
APA, Harvard, Vancouver, ISO, and other styles
21

Sarnovsky, Martin, and Juraj Surma. "PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT." Acta Electrotechnica et Informatica 18, no. 1 (March 1, 2018): 57–62. http://dx.doi.org/10.15546/aeei-2018-0009.

Full text
APA, Harvard, Vancouver, ISO, and other styles
22

Saydam, Tuncay, and Thomas Magedanz. "From networks and network management into service and service management." Journal of Network and Systems Management 4, no. 4 (December 1996): 345–48. http://dx.doi.org/10.1007/bf02283158.

Full text
APA, Harvard, Vancouver, ISO, and other styles
23

Iwashita, Motoi, and Shigeaki Tanimoto. "Service and Billing Management Method for ICT Services." International Journal of Software Innovation 4, no. 2 (April 2016): 1–16. http://dx.doi.org/10.4018/ijsi.2016040101.

Full text
Abstract:
Information and communication technology (ICT) including broadband networks, cloud computing, a variety of mobile devices, point-card systems, and “virtual coins” can induce complicated situations concerning customer management. In particular, billing management is very critical, and it is thus necessary to establish a billing-management method that can quickly adjust to changes in the environment. The first requirement is managing the relationships between services, payments, and settlements so as to assure the payment method and service provision and payment routes. Therefore, a business model design method, established from the viewpoint of service, cash flow, and settlement to strategically adjust to changes in the environment, is described herein. In addition, a procedure for managing the connection paths is proposed to efficiently construct the relationship between services, payments, and settlements.
APA, Harvard, Vancouver, ISO, and other styles
24

Lenchner, J., D. Rosu, N. F. Velasquez, S. Guo, K. Christiance, D. DeFelice, P. M. Deshpande, et al. "A service delivery platform for server management services." IBM Journal of Research and Development 53, no. 6 (November 2009): 2:1–2:17. http://dx.doi.org/10.1147/jrd.2009.5429030.

Full text
APA, Harvard, Vancouver, ISO, and other styles
25

Caswell, D., and S. Ramanathan. "Using service models for management of Internet services." IEEE Journal on Selected Areas in Communications 18, no. 5 (May 2000): 686–701. http://dx.doi.org/10.1109/49.842985.

Full text
APA, Harvard, Vancouver, ISO, and other styles
26

Gmach, Daniel, Stefan Krompass, Andreas Scholz, Martin Wimmer, and Alfons Kemper. "Adaptive quality of service management for enterprise services." ACM Transactions on the Web 2, no. 1 (February 2008): 1–46. http://dx.doi.org/10.1145/1326561.1326569.

Full text
APA, Harvard, Vancouver, ISO, and other styles
27

G S, Dr Mamatha, and Lakshminarayana V K. "Automatic Controller Service Package for Tank Water Management." International Journal of Innovative Research in Computer Science & Technology 7, no. 4 (July 2019): 113–20. http://dx.doi.org/10.21276/ijircst.2019.7.4.2.

Full text
APA, Harvard, Vancouver, ISO, and other styles
28

Freitag, M., and O. Hämmerle. "Smart Service Lifecycle Management*/Smart Service Lifecycle Management - A framework for manufacturing firms." wt Werkstattstechnik online 106, no. 07-08 (2016): 477–82. http://dx.doi.org/10.37544/1436-4980-2016-07-08-11.

Full text
Abstract:
Der Wandel vom produzierenden Unternehmen hin zu einem serviceorientierten Unternehmen beschleunigt sich durch die zunehmende Digitalisierung. Deshalb wird eine methodische sowie technische Unterstützung für ein integriertes Management des Service Lifecycles zunehmend mehr benötigt. Nach Analyse des aktuellen Standes der Forschung im Gebiet Service Engineering präsentiert der Fachbeitrag einen Ansatz für ein Smart Service Lifecycle Management. Es besteht aus den drei Ebenen Geschäftsmodell, Smart Service Management und Netzwerkmanagement. In diesen drei Ebenen finden sich insgesamt 28 Entwicklungsprozessmodule, die sich modular konfigurieren lassen. Darüber hinaus besteht ein Rollenmodell, das die Anwendbarkeit in der Unternehmenspraxis erleichtert. Die Art und Weise der Konfigurierbarkeit wird anhand eines produzierenden Unternehmens aus der Konsumgüterbranche validiert.   Servitization involves all the aspects of the enterprise, which therefore needs methodological and technical support concerning an integrated development and management of services. The requirements of a Service Lifecycle Management were based on expert interviews with service experts from German manufacturing companies. Based on this and the analysis of the state of the art of the Service Engineering, the article presents a framework of a Smart Lifecycle Management. It consists of three following parts: Business Modell Engineering, Smart Service Management and Network Management. The framework has a process modell covering 28 developing modules and a role modell. How to use the framework is validated by a use case.
APA, Harvard, Vancouver, ISO, and other styles
29

Agya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (November 4, 2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.

Full text
Abstract:
Purpose – The purpose of this paper is to differentiate the production process within services from the dominant manufacturing-based production process, with the objective of delineating the production process in services and highlighting its implication for service productivity. Design/methodology/approach – This study critically reviewed the extant literature on the production processes in manufacturing and services from a multidisciplinary perspective and proposed a framework for the service production process and its relationship with service productivity. Findings – The production process for services differs from the dominant manufacturing-based production process and entails an input, transformation process and outcome dimensions. Therefore, any advancement in services, particularly the conceptualisation and measurement of service productivity, is dependent on the application of a service-specific production process. Research limitations/implications – The understanding and delineation of the production process in services would further scholarly understanding of what is means to be productive in services and the impact on the validity of the conceptualisation and measurement of service productivity and other service-related concepts. Practical implications – The proposed service-based production process can further managerial understanding of the measurement and management of productivity in services. Originality/value – This paper delineates the production process in services and highlighted its implication for service productivity. This study, therefore, is a step forward in developing service-specific concepts and measures, particularly service productivity.
APA, Harvard, Vancouver, ISO, and other styles
30

Altunay, Mine, Joseph Boyd, Bruno Coimbra, Kenneth Herner, Krysia Jacobs, Farrukh Kahn, Tanya Levshina, et al. "FERRY: access control and quota management service." EPJ Web of Conferences 214 (2019): 03026. http://dx.doi.org/10.1051/epjconf/201921403026.

Full text
Abstract:
Fermilab developed the Frontier Experiments RegistRY (FERRY) service that provides a centralized repository for access control and job management attributes such as batch and storage access policies, quotas, batch priorities and NIS attributes for cluster configuration. This paper describes the FERRY architecture, deployment and integration with services that consume the stored information. The Grid community has developed several access control management services over the last decade. Over time, services for Fermilab experiments have required the collection and management of more access control and quota attributes. At the same time, various services used for this purpose, namely VOMS-Admin, GUMS and VULCAN, are being abandoned by the community. FERRY has multiple goals: maintaining a central repository for currently scattered information related to users' attributes, providing a Restful API that allows uniform data retrieval by services, and providing a replacement service for all the abandoned grid services. FERRY is integrated with the ServiceNow (SNOW) ticketing service and uses it as its user interface. In addition to the standard workflows for request approval and task creation, SNOW invokes orchestration that automates access to FERRY API. Our expectation is that FERRY will drastically improve user experience as well as decrease effort required by service administrators.
APA, Harvard, Vancouver, ISO, and other styles
31

Dickens, Paul. "Human Services as Service Industries." Service Industries Journal 16, no. 1 (January 1996): 82–91. http://dx.doi.org/10.1080/02642069600000008.

Full text
APA, Harvard, Vancouver, ISO, and other styles
32

Triyani, Devi, David Aroschi Lasse, Widodo Widodo, and Husni Hasan. "CUSTOMER RELATIONSHIP MANAGEMENT DAN PERFORMANSI PELABUHAN." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 4, no. 1 (June 7, 2017): 59. http://dx.doi.org/10.25292/j.mtl.v4i1.52.

Full text
Abstract:
The research objective is to determine the impact of relationship management with land transportation service providers to the performance of the port with a mediation service that adds value to the PT. Indonesia Vehicle Terminal (IKT), Tanjung Priok, Jakarta. The study uses a quantitative approach to associative and the data processed by the program LISREL 8.8. The sample was 100 of service users with quota sampling technique. Data analysis was conducted using descriptive and inferential statistical path analysis. The results show: relationship management with providers of land transportation services have a direct positive impact and significant to the performance of the port, services that provide added value affect prositive direct impact and significant to the performance of the port, the relationship management with providers of land transportation services have a positive direct impact and significant to the service that provides value added, and the relationship management with providers of land transportation services have positive indirect impact and significant to the performance of the port with a mediation service that adds value. The conclusion is relationship management with providers of land transportation services has an impact on the performance of the port with a mediation service that adds value, therefore performance can be improved through the port relationship management with providers of land transportation services and services that provide added value.
APA, Harvard, Vancouver, ISO, and other styles
33

Kabzeva, Aneta, Joachim Götze, and Paul Müller. "Model-Based Relationship Management for Service Networks." International Journal of Systems and Service-Oriented Engineering 5, no. 4 (October 2015): 104–32. http://dx.doi.org/10.4018/ijssoe.2015100105.

Full text
Abstract:
With the broad adoption of service-orientation for the realization of business applications and their provisioning and usage over cloud infrastructures, the topology of the resulting service networks is becoming extremely complex. Due to the composition of services for value-added business capabilities and the reusability of a service in multiple compositions, the execution of one service often depends on other services and changes in its provisioning can affect the health of large parts of the service network. The lack of insight on the relationships between the network components makes the management of the service network's health hard and error prone tasks. This article introduces a service network modeling approach for capturing the topology of a service network at design time. The approach considers the complete modeling process from representation, through collection, to analysis of the relationship information. The major contributions are a generic and adaptable modeling structure, a classification of service network entities and relationships, and a modular management framework automating the modeling process.
APA, Harvard, Vancouver, ISO, and other styles
34

Gupta, Anchal, Rajesh K. Singh, and P. K. Suri. "Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective." Global Business Review 19, no. 3_suppl (March 6, 2018): S130—S150. http://dx.doi.org/10.1177/0972150918758098.

Full text
Abstract:
Due to advancement of technology and globalization, the organizations are giving more importance to the supply chain integration, taking support from logistics service providers (LSPs) and practice several initiatives in direction of sustainability. The assets, processes and performance capabilities of LSPs can be used as an indicator to comprehend and evaluate effective and sustainable service quality management. In this article, there is an attempt to understand and analyse all important components required by LSPs to serve their customers with best quality of services. A comprehensive framework is proposed for evaluating the services of logistics providers. The services are evaluated on the basis of LSPs assets, processes, service quality attributes and sustainable performance parameters. A case study on Indian logistics service provider is taken to support the proposed framework in a real scenario. The assets and processes in context to given case organization are discussed in detail. The service quality index is also evaluated for estimating the quality of services of firm by taking inputs from their customers. After discussing service quality analysis, the performance analysis is done along with SWOT Analysis. Findings of the study will help professionals in developing appropriate strategies for effective and sustainable supply chain management.
APA, Harvard, Vancouver, ISO, and other styles
35

Qiao, Li Hong, and Wei Liu. "Agile Manufacturing Data Management." Key Engineering Materials 407-408 (February 2009): 189–93. http://dx.doi.org/10.4028/www.scientific.net/kem.407-408.189.

Full text
Abstract:
An agile data service framework was proposed in the paper to meet the requirement of agile manufacturing data management in product lifecycle management. The framework was comprised of four layers: core object and ontology layer, meta-data and meta-mode layer, service component layer and implementation layer. The realization of agile manufacturing data management was investigated through the analysis of the unified manufacturing data modeling and the implementation based on services. The descriptive structure and the main content of the manufacturing data model was given. The architecture of the manufacturing data management system based on services was addressed to conduct service implementation of the framework. The proposed approach of agile data services brought forward a new feasible solution to agile data management throughout product lifecycle.
APA, Harvard, Vancouver, ISO, and other styles
36

Subramony, Mahesh, Karen Ehrhart, Markus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, et al. "Accelerating employee-related scholarship in service management." Journal of Service Management 28, no. 5 (October 16, 2017): 837–65. http://dx.doi.org/10.1108/josm-02-2017-0055.

Full text
Abstract:
Purpose The purpose of this paper is to accelerate research related to the employee-facets of service management by summarizing current developments in multiple research streams, providing propositions, and articulating new directions for theory and empirical inquiry. Design/methodology/approach Seven scholars provide short reviews of the core topics and findings from four employee-related research streams – collective turnover, service climate, emotional labor, and occupational stress; and generate propositions to guide future theoretical and empirical work. Four distinguished service scholars – David Bowen, Ray Fisk, Christian Grönroos, and Jochen Wirtz comment upon these research streams and provide future directions for accelerating employee-related research in service management. Findings All four research-streams yield insights that have the potential to advance service management research. Commentaries from the distinguished scholars further integrate this work with key concerns within service management including technology-enablement, transformative services, and service strategy. Originality/value This paper is unique in its scope of coverage of management topics related to service and its aim to promote interdisciplinary dialog between service management scholars and researchers conducting employee-related research relevant to services.
APA, Harvard, Vancouver, ISO, and other styles
37

Bozga, Liviu, and Marian Gheorghe. "Trends in ICT Service Management." Applied Mechanics and Materials 760 (May 2015): 715–20. http://dx.doi.org/10.4028/www.scientific.net/amm.760.715.

Full text
Abstract:
The importance of information technology service management, ITSM, is fully recognized today. All companies, regardless of their size, accept the role of IT services and products, as the main supports for decision and control activities. The present contribution aims to analyze the main steps in the evolution of ITSM and its evolvement as a well-defined domain. There are analyzed, also, the main economical and technical factors influencing its evolution - the increase of competition among the IT service providers, the technical progress in hardware and availability of digital technologies.
APA, Harvard, Vancouver, ISO, and other styles
38

Noelker, Linda S. "Case Management for Caregivers." Care Management Journals 3, no. 4 (December 2002): 199–204. http://dx.doi.org/10.1891/cmaj.3.4.199.57449.

Full text
Abstract:
This article originally was prepared as a resource guide to assist the nation’s Area Agencies on Aging as they begin developing or expanding services for the caregivers of older adults. A seminal question they face is how to provide case management service for this particular target population. The article reviews the literature on case management service generally, including its goals, functions, models, and outcomes. Its primary purpose, however, is to explicate the specific issues for providers to consider when planning and implementing case management service for caregivers. The article concludes with recommendations based on the results of evaluation research to maximize the benefits of caregiver services.
APA, Harvard, Vancouver, ISO, and other styles
39

Vitner, Gad. "Bill of Services (BOS)." International Journal of Information Systems in the Service Sector 7, no. 2 (April 2015): 18–36. http://dx.doi.org/10.4018/ijisss.2015040102.

Full text
Abstract:
Bill of Services (BOS) is a novel management tool designed to support service organizations in developing their services and planning resources to satisfy management's target service level. This paper presents a methodology for configuration of the BOS in a manner similar to configuration of the Bill of Materials (BOM) in a manufacturing organization. Definition of the BOS enables management to calculate the capacity of the resources needed to satisfy service demand and support the cost process of any service category in the organization. The BOS may also support management during the phase of negotiations with potential customers by testing various service alternatives. The BOS assists management in the day-to-day planning and control of activities, and facilitates a professional management infrastructure in service organizations. The paper presents a detailed example of a hotel BOS and elaborates the advantages of using this management tool.
APA, Harvard, Vancouver, ISO, and other styles
40

Katzan, Harry. "Foundations Of Service Science Management And Business." Journal of Service Science (JSS) 1, no. 2 (October 1, 2008): 1–16. http://dx.doi.org/10.19030/jss.v1i2.4291.

Full text
Abstract:
This paper continues with the conspectus of Service Science for academicians and practitioners. It follows the previous paper, entitled Foundations of Service Science: Concepts and Facilities, with the express purpose of defining the scope of the discipline. A thriving flexible service economy has emerged through globalization and digitization, and as a direct result, the modern enterprise has a dynamically changing boundary based on a portfolio of services obtained through make, buy, or rent decisions. Through the application of information and communications technology (ICT), many organizations have adjusted everyday operations enabling them to go through a transformational process to achieve revenue growth by being able to respond more quickly to changing market conditions and by being more effective and efficient in the application of services. The viewpoint taken here is that service management and modern business usually employ a complex computer infrastructure, but their domain is by no means restricted to computer-based services.
APA, Harvard, Vancouver, ISO, and other styles
41

Sun, Chang-ai, Zhen Wang, Ke Wang, Tieheng Xue, and Marco Aiello. "Adaptive BPEL Service Compositions via Variability Management." International Journal of Web Services Research 16, no. 1 (January 2019): 37–69. http://dx.doi.org/10.4018/ijwsr.2019010103.

Full text
Abstract:
Service-Oriented Architectures are a popular development paradigm to enable distributed applications constructed from independent web services. When coordinated, web services are an infrastructure to fulfill dynamic and vertical integration of business. They may face frequent changes of both requirements and execution environments. Static and predefined service compositions using business process execution language (BPEL) are not able to cater for such rapid and unpredictable context shifts. The authors propose a variability management-based adaptive and configurable service composition approach that treats changes as first-class citizens and consists of identifying, expressing, realizing, and managing changes of service compositions. The proposed approach is realized with a language called VxBPEL to support variability in service compositions and a platform for design, execution, analysis, and maintenance of VxBPEL-based service compositions. Four case studies validate the feasibility of the proposed approach while exhibiting good performance of the supporting platform.
APA, Harvard, Vancouver, ISO, and other styles
42

Toteva, Z., R. Alvarez Alonso, E. Alvarez Granda, M.-E. Cheimariou, I. Fedorko, J. Hefferman, S. Lemaitre, D. Martin Clavo, P. Martinez Pedreira, and O. Pera Mira. "Service management at CERN with Service-Now." Journal of Physics: Conference Series 396, no. 6 (December 13, 2012): 062022. http://dx.doi.org/10.1088/1742-6596/396/6/062022.

Full text
APA, Harvard, Vancouver, ISO, and other styles
43

Filiatrault, Pierre, Jean Harvey, and Jean-Charles Chebat. "Service quality and service productivity management practices." Industrial Marketing Management 25, no. 3 (May 1996): 243–55. http://dx.doi.org/10.1016/0019-8501(95)00129-8.

Full text
APA, Harvard, Vancouver, ISO, and other styles
44

Dewi, Nuning Nurna. "EFFECT OF SERVICE QUALITY MANAGEMENT ON STUDENT SATISFACTION." JURNAL TERAPAN MANAJEMEN DAN BISNIS 7, no. 1 (March 29, 2021): 1. http://dx.doi.org/10.26737/jtmb.v7i1.2336.

Full text
Abstract:
<p>This study aims to determine whether empathic services, facility services, reliable services, responsive services and convincing services have an effect on student satisfaction. The research method used is to take a sample from a population and use a questionnaire as the main data collection. To dig up information / data and distribute it to answer the formulation of the problem that has been determined so that this research is an exploratory descriptive. As the population in this study were all students of SDN Guluk-guluk I Kec. Guluk-guluk in the academic year 2010/2011 as many as 335 students. For the purposes of analysis in this study, primary data are needed as the main data and secondary data as complementary data. The method of obtaining primary data as the main data will be used by using a questionnaire technique or by using a questionnaire. To obtain more complete data information in this study, observation and documentation techniques were also used. So that the data collection techniques in this study used questionnaires, documentation and observation. Reliable services, responsive services, convincing services, empathic services, and service provider facilities have a significant effect on Student Satisfaction at SDN Guluk-guluk I Kec. Guluk - guluk , this is indicated by using the F test shows the value of F count of 143.161 (significance f = 0.000) so Fcount&gt; Ftable (143.161&gt; 3.095) or Sig F &lt;5% (0.000 &lt;0.05) means the magnitude of the influence of quality variables service (X1) to student satisfaction (Y) of 90.00%. Partially Service Quality Management has a significant positive effect on Student Satisfaction at SDN Guluk-guluk I Kec. Gulul-guluk, this is indicated by the t count value of 5.221 with a significance of 0.000, because tcount&gt; ttable (5.221&gt; 1.986 ) or sig t &lt;5% (0.000 &lt;5%) and the value of the partial regression coefficient (standardized beta coefficients) is 0.595 then partially the service quality variable (X2) has a significant positive effect on the student satisfaction variable at SDN Guluk-guluk I Kec. Roll up (Y) Reliable service, responsive service, convincing service, empathic service, and service provision of facilities together have an effect on student satisfaction. Service quality management which more dominantly affects student satisfaction than other variables, this can be seen from the value of the regression coefficient (standardized coefficients beta) which is the largest compared to the coefficient value on the facility provision variable of 0.595 which shows the regression value of the service quality variable (X1) of 0.296.</p>
APA, Harvard, Vancouver, ISO, and other styles
45

Wu, Su Yan, and Wen Bo Li. "Research on Knowledge Service Oriented Expert Management System." Applied Mechanics and Materials 519-520 (February 2014): 1568–71. http://dx.doi.org/10.4028/www.scientific.net/amm.519-520.1568.

Full text
Abstract:
The distinctive characteristics of knowledge service oriented expert management system needs to have instant, on-demand service, accurate service, comprehensive services, and personalized service. In order to meet the requirements of the establishment of this system, this paper studied the construction of expert resources and expert retrieval services , and The crowdsourcing technology-based open expert body build, experts of different heterogeneous data sources access to information based expert body interaction semantics expert retrieval method
APA, Harvard, Vancouver, ISO, and other styles
46

Galetzka, Mirjam, Joost W. M. Verhoeven, and Ad Th H. Pruyn. "Service validity and service reliability of search, experience and credence services." International Journal of Service Industry Management 17, no. 3 (May 2006): 271–83. http://dx.doi.org/10.1108/09564230610667113.

Full text
APA, Harvard, Vancouver, ISO, and other styles
47

Lim, Chiehyeon, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, and Paul Maglio. "Customer process management." Journal of Service Management 30, no. 1 (January 14, 2019): 105–31. http://dx.doi.org/10.1108/josm-02-2017-0031.

Full text
Abstract:
PurposeThe proliferation of customer-related data provides companies with numerous service opportunities to create customer value. The purpose of this study is to develop a framework to use this data to provide services.Design/methodology/approachThis study conducted four action research projects on the use of customer-related data for service design with industry and government. Based on these projects, a practical framework was designed, applied, and validated, and was further refined by analyzing relevant service cases and incorporating the service and operations management literature.FindingsThe proposed customer process management (CPM) framework suggests steps a service provider can take when providing information to its customers to improve their processes and create more value-in-use by using data related to their processes. The applicability of this framework is illustrated using real examples from the action research projects and relevant literature.Originality/value“Using data to advance service” is a critical and timely research topic in the service literature. This study develops an original, specific framework for a company’s use of customer-related data to advance its services and create customer value. Moreover, the four projects with industry and government are early CPM case studies with real data.
APA, Harvard, Vancouver, ISO, and other styles
48

Grönroos, Christian. "From Scientific Management to Service Management." International Journal of Service Industry Management 5, no. 1 (March 1994): 5–20. http://dx.doi.org/10.1108/09564239410051885.

Full text
APA, Harvard, Vancouver, ISO, and other styles
49

Verma, Rohit. "An empirical analysis of management challenges in service factories, service shops, mass services and professional services." International Journal of Service Industry Management 11, no. 1 (March 2000): 8–25. http://dx.doi.org/10.1108/09564230010276924.

Full text
APA, Harvard, Vancouver, ISO, and other styles
50

Goswami, Veena, Sudhansu Shekhar Patra, and G. B. Mund. "Optimal Management of Cloud Centers with Different Arrival Modes for Cloud Computing Environment." International Journal of Cloud Applications and Computing 2, no. 3 (July 2012): 86–97. http://dx.doi.org/10.4018/ijcac.2012070104.

Full text
Abstract:
Cloud computing is a new computing paradigm in which information and computing services can be accessed from a Web browser by clients. Understanding of the characteristics of computer service performance has become critical for service applications in cloud computing. For the commercial success of this new computing paradigm, the ability to deliver guaranteed Quality of Services (QoS) is crucial. Based on the Service level agreement, the requests are processed in the cloud centers in different modes. This paper analyzes a finite-buffer multi-server queuing system where client requests have two arrival modes. It is assumed that each arrival mode is serviced by one or more Virtual machines, and both the modes have equal probabilities of receiving service. Various performance measures are obtained and optimal cost policy is presented with numerical results. The genetic algorithm is employed to search the optimal values of various parameters for the system.
APA, Harvard, Vancouver, ISO, and other styles
We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!

To the bibliography