Journal articles on the topic 'IT service management'
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Dettwiler, Paul. "Service Management Dilemma: Dependencies on Intermediary Fields between Goods and Services." JOURNAL OF INTERNATIONAL BUSINESS RESEARCH AND MARKETING 3, no. 4 (2018): 40–45. http://dx.doi.org/10.18775/jibrm.1849-8558.2015.34.3005.
Full textAkkucuk, Ulas, and Behcet Teuman. "Assessing service quality in online banking services." Problems and Perspectives in Management 14, no. 2 (June 6, 2016): 183–91. http://dx.doi.org/10.21511/ppm.14(2-1).2016.07.
Full textGoncharenko, Oksana Hryhorivna. "PENITENTIARY SERVICE MANAGEMENT FROM THE POSITION OF SERVICE APPROACH." SCIENTIFIC BULLETIN OF POLISSIA 2, no. 1(13) (2018): 136–40. http://dx.doi.org/10.25140/2410-9576-2018-2-1(13)-136-140.
Full textKleiner, Carsten, and Jürgen Dunkel. "Establishing Service Management in SOA." International Journal of E-Entrepreneurship and Innovation 3, no. 1 (January 2012): 1–17. http://dx.doi.org/10.4018/jeei.2012010101.
Full textBretthauer, Kurt M. "Service Management*." Decision Sciences 35, no. 3 (August 2004): 325–32. http://dx.doi.org/10.1111/j.0011-7315.2004.35031.x.
Full textGronroos, Christian. "Service Management: A Management Focus for Service Competition." International Journal of Service Industry Management 1, no. 1 (April 1990): 6–14. http://dx.doi.org/10.1108/09564239010139125.
Full textSawant, Prof Aparna. "Farming Services Management System." International Journal for Research in Applied Science and Engineering Technology 9, no. VII (July 10, 2021): 440–46. http://dx.doi.org/10.22214/ijraset.2021.36360.
Full textDr. A. Venkatachalam, Dr A. Venkatachalam, and A. Kalidass A. Kalidass. "Time Management of Employees in Service Industries." Paripex - Indian Journal Of Research 3, no. 7 (January 1, 2012): 1–2. http://dx.doi.org/10.15373/22501991/july2014/17.
Full textSukholthaman, Pitchayanin, and Kunio Shirahada. "Sustainable Environmental Service - Knowledge Management." International Journal of Knowledge and Systems Science 6, no. 4 (October 2015): 50–69. http://dx.doi.org/10.4018/ijkss.2015100104.
Full textd’ Alcantara, G. "From Service Productivity to Service Regulation and Regulating Services." Service Industries Journal 7, no. 2 (April 1987): 143–52. http://dx.doi.org/10.1080/02642068700000015.
Full textM. BADIYANI, BHAVIN. "SERVICE MANAGEMENT: A MANAGEMENT PERSPECTIVE." Tactful Management Research Journal I, no. VI (March 1, 2013): 1–8. http://dx.doi.org/10.9780/2319-7943/162013/25.
Full textDiao, Y., E. Jan, Y. Li, D. Rosu, and A. Sailer. "Service analytics for IT service management." IBM Journal of Research and Development 60, no. 2-3 (March 2016): 13:1–13:17. http://dx.doi.org/10.1147/jrd.2016.2520620.
Full textFischbach, Michael, Thomas Puschmann, and Rainer Alt. "Service Lifecycle Management." Business & Information Systems Engineering 5, no. 1 (January 10, 2013): 45–49. http://dx.doi.org/10.1007/s12599-012-0241-5.
Full textBruhn, Pamela S., and Donna Hill Howes. "Service Line Management." JONA: The Journal of Nursing Administration 16, no. 6 (June 1986): 13???18. http://dx.doi.org/10.1097/00005110-198606000-00004.
Full textSHILL, WE. "SERVICE PARTS MANAGEMENT." Logistics Information Management 3, no. 2 (February 1990): 89–92. http://dx.doi.org/10.1108/eb007503.
Full textKeuper, Frank. "Service Knowledge Management." Business + Innovation 2, no. 4 (November 2011): 1. http://dx.doi.org/10.1365/s35789-011-0031-2.
Full textRoscitt, Rick, and I. Robert Parket. "Strategic service management." Journal of Business & Industrial Marketing 5, no. 1 (January 1990): 27–40. http://dx.doi.org/10.1108/eum0000000002735.
Full textAmer, P. D., and L. N. Cassel. "Measurement management service." ACM SIGCOMM Computer Communication Review 17, no. 5 (October 1987): 360–67. http://dx.doi.org/10.1145/55483.55521.
Full textFischbach, Michael, Thomas Puschmann, and Rainer Alt. "Service-Lifecycle-Management." WIRTSCHAFTSINFORMATIK 55, no. 1 (January 8, 2013): 51–55. http://dx.doi.org/10.1007/s11576-012-0343-1.
Full textCoenen, Christian, and Daniel von Felten. "A service-oriented perspective of facility management." Facilities 32, no. 9/10 (July 1, 2014): 554–64. http://dx.doi.org/10.1108/f-09-2012-0068.
Full textSarnovsky, Martin, and Juraj Surma. "PREDICTIVE MODELS FOR SUPPORT OF INCIDENT MANAGEMENT PROCESS IN IT SERVICE MANAGEMENT." Acta Electrotechnica et Informatica 18, no. 1 (March 1, 2018): 57–62. http://dx.doi.org/10.15546/aeei-2018-0009.
Full textSaydam, Tuncay, and Thomas Magedanz. "From networks and network management into service and service management." Journal of Network and Systems Management 4, no. 4 (December 1996): 345–48. http://dx.doi.org/10.1007/bf02283158.
Full textIwashita, Motoi, and Shigeaki Tanimoto. "Service and Billing Management Method for ICT Services." International Journal of Software Innovation 4, no. 2 (April 2016): 1–16. http://dx.doi.org/10.4018/ijsi.2016040101.
Full textLenchner, J., D. Rosu, N. F. Velasquez, S. Guo, K. Christiance, D. DeFelice, P. M. Deshpande, et al. "A service delivery platform for server management services." IBM Journal of Research and Development 53, no. 6 (November 2009): 2:1–2:17. http://dx.doi.org/10.1147/jrd.2009.5429030.
Full textCaswell, D., and S. Ramanathan. "Using service models for management of Internet services." IEEE Journal on Selected Areas in Communications 18, no. 5 (May 2000): 686–701. http://dx.doi.org/10.1109/49.842985.
Full textGmach, Daniel, Stefan Krompass, Andreas Scholz, Martin Wimmer, and Alfons Kemper. "Adaptive quality of service management for enterprise services." ACM Transactions on the Web 2, no. 1 (February 2008): 1–46. http://dx.doi.org/10.1145/1326561.1326569.
Full textG S, Dr Mamatha, and Lakshminarayana V K. "Automatic Controller Service Package for Tank Water Management." International Journal of Innovative Research in Computer Science & Technology 7, no. 4 (July 2019): 113–20. http://dx.doi.org/10.21276/ijircst.2019.7.4.2.
Full textFreitag, M., and O. Hämmerle. "Smart Service Lifecycle Management*/Smart Service Lifecycle Management - A framework for manufacturing firms." wt Werkstattstechnik online 106, no. 07-08 (2016): 477–82. http://dx.doi.org/10.37544/1436-4980-2016-07-08-11.
Full textAgya Yalley, Andrews, and Harjit Singh Sekhon. "Service production process: implications for service productivity." International Journal of Productivity and Performance Management 63, no. 8 (November 4, 2014): 1012–30. http://dx.doi.org/10.1108/ijppm-10-2012-0113.
Full textAltunay, Mine, Joseph Boyd, Bruno Coimbra, Kenneth Herner, Krysia Jacobs, Farrukh Kahn, Tanya Levshina, et al. "FERRY: access control and quota management service." EPJ Web of Conferences 214 (2019): 03026. http://dx.doi.org/10.1051/epjconf/201921403026.
Full textDickens, Paul. "Human Services as Service Industries." Service Industries Journal 16, no. 1 (January 1996): 82–91. http://dx.doi.org/10.1080/02642069600000008.
Full textTriyani, Devi, David Aroschi Lasse, Widodo Widodo, and Husni Hasan. "CUSTOMER RELATIONSHIP MANAGEMENT DAN PERFORMANSI PELABUHAN." JURNAL MANAJEMEN TRANSPORTASI DAN LOGISTIK 4, no. 1 (June 7, 2017): 59. http://dx.doi.org/10.25292/j.mtl.v4i1.52.
Full textKabzeva, Aneta, Joachim Götze, and Paul Müller. "Model-Based Relationship Management for Service Networks." International Journal of Systems and Service-Oriented Engineering 5, no. 4 (October 2015): 104–32. http://dx.doi.org/10.4018/ijssoe.2015100105.
Full textGupta, Anchal, Rajesh K. Singh, and P. K. Suri. "Sustainable Service Quality Management by Logistics Service Providers: An Indian Perspective." Global Business Review 19, no. 3_suppl (March 6, 2018): S130—S150. http://dx.doi.org/10.1177/0972150918758098.
Full textQiao, Li Hong, and Wei Liu. "Agile Manufacturing Data Management." Key Engineering Materials 407-408 (February 2009): 189–93. http://dx.doi.org/10.4028/www.scientific.net/kem.407-408.189.
Full textSubramony, Mahesh, Karen Ehrhart, Markus Groth, Brooks C. Holtom, Danielle D. van Jaarsveld, Dana Yagil, Tiffany Darabi, et al. "Accelerating employee-related scholarship in service management." Journal of Service Management 28, no. 5 (October 16, 2017): 837–65. http://dx.doi.org/10.1108/josm-02-2017-0055.
Full textBozga, Liviu, and Marian Gheorghe. "Trends in ICT Service Management." Applied Mechanics and Materials 760 (May 2015): 715–20. http://dx.doi.org/10.4028/www.scientific.net/amm.760.715.
Full textNoelker, Linda S. "Case Management for Caregivers." Care Management Journals 3, no. 4 (December 2002): 199–204. http://dx.doi.org/10.1891/cmaj.3.4.199.57449.
Full textVitner, Gad. "Bill of Services (BOS)." International Journal of Information Systems in the Service Sector 7, no. 2 (April 2015): 18–36. http://dx.doi.org/10.4018/ijisss.2015040102.
Full textKatzan, Harry. "Foundations Of Service Science Management And Business." Journal of Service Science (JSS) 1, no. 2 (October 1, 2008): 1–16. http://dx.doi.org/10.19030/jss.v1i2.4291.
Full textSun, Chang-ai, Zhen Wang, Ke Wang, Tieheng Xue, and Marco Aiello. "Adaptive BPEL Service Compositions via Variability Management." International Journal of Web Services Research 16, no. 1 (January 2019): 37–69. http://dx.doi.org/10.4018/ijwsr.2019010103.
Full textToteva, Z., R. Alvarez Alonso, E. Alvarez Granda, M.-E. Cheimariou, I. Fedorko, J. Hefferman, S. Lemaitre, D. Martin Clavo, P. Martinez Pedreira, and O. Pera Mira. "Service management at CERN with Service-Now." Journal of Physics: Conference Series 396, no. 6 (December 13, 2012): 062022. http://dx.doi.org/10.1088/1742-6596/396/6/062022.
Full textFiliatrault, Pierre, Jean Harvey, and Jean-Charles Chebat. "Service quality and service productivity management practices." Industrial Marketing Management 25, no. 3 (May 1996): 243–55. http://dx.doi.org/10.1016/0019-8501(95)00129-8.
Full textDewi, Nuning Nurna. "EFFECT OF SERVICE QUALITY MANAGEMENT ON STUDENT SATISFACTION." JURNAL TERAPAN MANAJEMEN DAN BISNIS 7, no. 1 (March 29, 2021): 1. http://dx.doi.org/10.26737/jtmb.v7i1.2336.
Full textWu, Su Yan, and Wen Bo Li. "Research on Knowledge Service Oriented Expert Management System." Applied Mechanics and Materials 519-520 (February 2014): 1568–71. http://dx.doi.org/10.4028/www.scientific.net/amm.519-520.1568.
Full textGaletzka, Mirjam, Joost W. M. Verhoeven, and Ad Th H. Pruyn. "Service validity and service reliability of search, experience and credence services." International Journal of Service Industry Management 17, no. 3 (May 2006): 271–83. http://dx.doi.org/10.1108/09564230610667113.
Full textLim, Chiehyeon, Min-Jun Kim, Ki-Hun Kim, Kwang-Jae Kim, and Paul Maglio. "Customer process management." Journal of Service Management 30, no. 1 (January 14, 2019): 105–31. http://dx.doi.org/10.1108/josm-02-2017-0031.
Full textGrönroos, Christian. "From Scientific Management to Service Management." International Journal of Service Industry Management 5, no. 1 (March 1994): 5–20. http://dx.doi.org/10.1108/09564239410051885.
Full textVerma, Rohit. "An empirical analysis of management challenges in service factories, service shops, mass services and professional services." International Journal of Service Industry Management 11, no. 1 (March 2000): 8–25. http://dx.doi.org/10.1108/09564230010276924.
Full textGoswami, Veena, Sudhansu Shekhar Patra, and G. B. Mund. "Optimal Management of Cloud Centers with Different Arrival Modes for Cloud Computing Environment." International Journal of Cloud Applications and Computing 2, no. 3 (July 2012): 86–97. http://dx.doi.org/10.4018/ijcac.2012070104.
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