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Books on the topic 'IT service management'

Author: Grafiati

Published: 4 June 2021

Last updated: 19 February 2022

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1

Force, United States Departmet of the Air. Food service program management: Services. [Washington, D.C.?]: Secretary of the Air Force, 1995.

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2

Jean, Nollet, ed. Services plus: Effective service management. Quebec: Morin, 1991.

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3

Haywood-Farmer, John. Services plus: Effective service management. Boucherville, Qué: Morin, 1991.

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4

Frisch, Wolfgang. Service-Management. Wiesbaden: Deutscher Universitätsverlag, 1989. http://dx.doi.org/10.1007/978-3-663-14557-8.

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5

Bryson, John R., Jon Sundbo, Lars Fuglsang, and Peter Daniels. Service Management. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-52060-1.

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6

Kandampully, Jay, ed. Service Management. New York, NY: Springer New York, 2012. http://dx.doi.org/10.1007/978-1-4614-1554-1.

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7

Collier, David A. Service management: The automation of services. Reston, Va: Reston Pub. Co., 1985.

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8

Service operations management. Englewood Cliffs, N.J: Prentice Hall, 1995.

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9

Automotive service management. San Diego: Harcourt Brace Jovanovich, 1989.

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10

Murdick, Robert G. Service operations management. Englewood Cliffs, NJ: Prentice-Hall, 1990.

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11

Murdick, Robert G. Service operations management. Boston: Allyn and Bacon, 1990.

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12

United States. Naval Audit Service. Management Consulting Service. Management Consulting Service. [Falls Church, Va.]: Dept. of the Navy, 1985.

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13

Voudouris, Christos, David Lesaint, and Gilbert Owusu, eds. Service Chain Management. Berlin, Heidelberg: Springer Berlin Heidelberg, 2008. http://dx.doi.org/10.1007/978-3-540-75504-3.

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14

Sherman, H. David, and Joe Zhu. Service Productivity Management. Boston, MA: Springer US, 2006. http://dx.doi.org/10.1007/0-387-33231-6.

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15

Casagranda, Michael. Industrielles Service-Management. Wiesbaden: Gabler Verlag, 1994. http://dx.doi.org/10.1007/978-3-322-88952-2.

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16

Kleiner, Fritz. IT Service Management. Wiesbaden: Springer Fachmedien Wiesbaden, 2013. http://dx.doi.org/10.1007/978-3-658-00181-0.

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17

Altay, Nezih, and Lewis A. Litteral, eds. Service Parts Management. London: Springer London, 2011. http://dx.doi.org/10.1007/978-0-85729-039-7.

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18

Tao, Li, and Jiming Liu. Healthcare Service Management. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-15385-4.

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19

Stone, Merlin. Field service management. Aldershot, Hants, England: Gower, 1985.

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20

Maleshkova, Maria, Niklas Kühl, and Philipp Jussen, eds. Smart Service Management. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-58182-4.

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21

Service management and marketing: Customer management in service competition. 3rd ed. Chichester, West Sussex, England: J. Wiley & Sons, 2007.

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22

1949-, Clark Graham, and Shulver Michael, eds. Service operations management: Improving service delivery. 4th ed. Harlow, England: Pearson, 2012.

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23

Johnston, Robert. Service operations management: Improving service delivery. 3rd ed. Harlow, Essex, England: Financial Times/Prentice Hall, 2008.

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24

1949-, Clark Graham, ed. Service operations management: Improving service delivery. 3rd ed. Harlow, Essex, England: Financial Times/Prentice Hall, 2008.

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25

Johnston, Robert. Service operations management: Improving service delivery. 4th ed. Harlow, England: Pearson, 2012.

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26

International Business Machines Corporation. International Technical Support Organization, ed. End-to-end service management using IBM Service management portfolio. [Poughkeepse, NY]: IBM, International Technical Support Organization, 2009.

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27

Gilmore, Audrey. Service quality management for the charitable service. Coleraine: University of Ulster, 1995.

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28

R, Abbey James, Hoyle Leonard H, and American Hotel & Motel Association. Educational Institute., eds. Convention management and service. 5th ed. Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1998.

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29

R, Abbey James, and American Hotel & Motel Association. Educational Institute, eds. Convention management and service. 8th ed. Lansing, Mich: American Hotel & Lodging Association, Educational Institute, 2011.

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30

Sherman, H. David. Service organization productivity management. Hamilton, Ont: Society of Management Accountants of Canada, 1988.

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31

Automotive service management series. Clifton Park, NY: Delmar Learning, 2003.

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32

Chambers, Tanfield. Service charges and management. London: Sweet & Maxwell, 2013.

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33

C, Dorf David, Jones Thomas J. A, Berkman Frank W, and American Hotel & Motel Association. Educational Institute., eds. Convention management and service. East Lansing, Mich: Educational Institute of the American Hotel & Motel Association, 1995.

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34

Alexander, Keith. Facilities management service design. Glasgow: University of Strathclyde, Centre for Facilities Management, 1993.

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35

Maister, David H. Professional service firm management. 4th ed. Boston, Mass: Maister Associates, 1989.

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36

Automotive service management series. Clifton Park, NY: Thomson/Delmar Learning, 2003.

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37

Automotive service management series. Clifton Park, NY: Thomson/Delmar Learning, 2003.

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38

Berkman, Frank W. Convention management and service. East Lansing: Educational Institute of the American Hotel and Motel Association, 1985.

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39

Robin, Bloor, Kaufman Marcia, Halper Fern, and Hurwitz, eds. Service Management for Dummies. Hoboken: For Dummies [Imprint], 2009.

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40

Automotive service management series. Clifton Park, NY: Thomson/Delmar Learning, 2003.

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41

Schneider, Mitch. Automotive Service Management: Operations Management (Automotive Service Management). Cengage Delmar Learning, 2003.

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42

Fitzsimmons, James A. Service Management. 5th ed. McGraw-Hill/Irwin, 2005.

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43

Press, Harvard Business School, Bus Rev Harvard, and Harvard Business Review. Service Management. Harvard Business School Press, 1991.

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44

Service management. Boston: Harvard Business School Press, 1991.

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45

Currie, Robert P., Michelle B. Currie, and George M. Keen. Service Management. Wandering Brothers Publishing, 2005.

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46

Fitzsimmons. Service Management. 4th ed. AIPI, 2006.

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47

Fitzsimmons, James A. Service Management. 5th ed. McGraw Hill Higher Education, 2005.

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48

Service Management. Harvard Business School Press, 1991.

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49

Schneider, Mitch. Automotive Service Management: Operational Excellence (Automotive Service Management). Cengage Delmar Learning, 2003.

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50

Schneider, Mitch. Automotive Service Management: Total Customer Relationship Management (Automotive Service Management Series). Cengage Delmar Learning, 2002.

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