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1

Central Computer and Telecommunications Agency., ed. IT infrastructure library practices in small IT units. London: HMSO, 1995.

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2

The quality infrastructure: Measuring, analyzing, and improving library services. Chicago: American Library Association, 2014.

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3

Coles, John. IT infrastructure support tools volume. London: HMSO, 1992.

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4

Buchsein, Ralf. IT-Management mit ITIL℗ʾ V3: Strategien, Kennzahlen, Umsetzung. Wiesbaden: Vieweg, 2007.

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5

Schiefer, Helmut. Prozesse optimieren mit ITIL: Abla ufe mittels Prozesslandkarte gestalten - Anforderungen erfu llen mit BS 15000/ISO 20000, ISO 9000, SOX ; [mit Online-Service zum Buch]. Wiesbaden: Vieweg, 2006.

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6

Wijasuriya, D. E. K. Contributions towards the Malaysian library and information infrastructure: A historical perspective / D.E.K. Wijasuriya. Petaling Jaya, Selangor, Malaysia: MPH Pub., 2011.

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7

Wijasuriya, D. E. K. Contributions towards the Malaysian library and information infrastructure: A historical perspective / D.E.K. Wijasuriya. Petaling Jaya, Selangor, Malaysia: MPH Pub., 2011.

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8

Pilorget, Lionel. MIIP: Modell zur Implementierung der IT-Prozesse: [mit Online-Service]. Wiesbaden: Vieweg + Teubner, 2010.

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9

Lance, Keith Curry. The State Library, regional library systems, and interlibrary cooperation: Investments in the information infrastructure of a more competitive and productive Colorado. [Denver, Colo.]: Colorado State Library, Office of Library and Adult Services, Colorado Dept. Education, 1988.

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10

hlich, Martin Fro. IT-Governance: Leitfaden fu r eine praxisgerechte Implementierung. Wiesbaden: Gabler, 2007.

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11

Olbrich, Alfred. ITIL kompakt und verständlich: Effizientes IT-Service-Management - den Standard für IT-Prozesse kennenlernen, verstehen und erfolgreich in der Praxis umsetzen. 3rd ed. Wiesbaden: Vieweg, 2006.

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12

Central Computer & Telecommunications Agency. Cable Infrastructure Strategy (IT Infrastructure Library). Stationery Office Books, 1990.

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13

Commerce, Office of Government. Ict Infrastructure Management (It Infrastructure Library Series). Stationery Office, 2002.

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14

Commerce, Office of Government. Ict Infrastructure Management (It Infrastructure Library Series). Stationery Office, 2002.

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15

Surviving IT Infrastructure Transitions (IT Infrastructure Library). Stationery Office Books, 1995.

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16

Central Computer & Telecommunications Agency. Unattended Operating (IT Infrastructure Library). Stationery Office Books, 1989.

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17

Change Management (IT Infrastructure Library). Stationery Office Books (TSO), 1989.

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18

Ccta and Brian Johnson. Availability Management (It Infrastructure Library). Stationery Office Books (TSO), 1992.

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19

Contingency Planning (IT Infrastructure Library). Stationery Office Books (TSO), 1989.

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20

Capacity Management (It Infrastructure Library). Stationery Office Books (TSO), 1991.

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21

Ccta. Problem Management (IT Infrastructure Library). 9th ed. Stationery Office Books (TSO), 1990.

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22

Ccta. Configuration Management (IT Infrastructure Library). Stationery Office Books (TSO), 1990.

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23

Ccta. Help Desk (IT Infrastructure Library). 6th ed. Stationery Office Books (TSO), 1989.

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24

Central Computer & Telecommunications Agency. Accommodation Specification (IT Infrastructure Library). Stationery Office Books, 1991.

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25

Customer Liaison (IT Infrastructure Library). Stationery Office Books (TSO), 1990.

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26

Ccta. Information Technology Infrastructure Library Practices for Small Information Technology Units (It Infrastructure Library). Stationery Office Books (TSO), 1995.

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27

Ccta. Information Technology Infrastructure Library Practices for Small Information Technology Units (It Infrastructure Library). Stationery Office Books (TSO), 1995.

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28

Planning and Control for It Services It Infrastructure Library Series (IT Infrastructure Library). Stationery Office Books (TSO), 1994.

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29

Central Computer & Telecommunications Agency. Specification and Management of a Cable Infrastructure (IT Infrastructure Library). Stationery Office Books, 1991.

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30

Ccta. An Introduction to Information Technology Infrastructure Planning (Open Infrastructure Library). Stationery Office Books (TSO), 1995.

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31

Security Management (It Infrastructure Library Series). Stationery Office, 2000.

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32

Ccta, Colin Rudd, and Alan Shilling. Network Services Management (IT Infrastructure Library). Stationery Office Books (TSO), 1994.

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33

Commerce, Office of Government. Itil Service Delivery (It Infrastructure Library). Stationery Office, 2001.

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34

Agency, Central Computer &. Telecommunications. Service Support (It Infrastructure Library Series). Stationery Office, 2000.

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35

Central Computer & Telecommunications Agency. Service Support (It Infrastructure Library Series). Stationery Office, 2000.

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36

Commerce, Office of Government. Itil Service Support (It Infrastructure Library). Stationery Office, 2000.

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37

Commerce, Office of Government. Itil Service Support (It Infrastructure Library). Stationery Office, 2000.

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38

Managing Facilities Management (IT Infrastructure Library). Stationery Office Books (TSO), 1990.

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39

HMSO. Service Delivery Tools (IT Infrastructure Library). Bernan Assoc, 1996.

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40

Ccta and Brian Johnson. Software Lifecycle Support (It Infrastructure Library). Stationery Office Books (TSO), 1993.

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41

Service Level Management (IT Infrastructure Library). Stationery Office Books, 1989.

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42

Network Services Management (IT Infrastructure Library). Stationery Office Books (TSO), 1994.

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43

Central Computer and Telecommunications Agency., ed. The IT infrastructure library: An introduction. 4th ed. Norwich: CCTA, 1994.

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44

Central Computer and Telecommunications Agency., ed. The IT infrastructure library: An introduction. Norwich: CCTA, 1991.

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45

The IT infrastructure library: An introduction. 4th ed. Norwich: CCTA, 1994.

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46

Ogc. Service Delivery (It Infrastructure Library Series). Not Avail, 2001.

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47

Commerce, Office of Government. Itil Service Delivery (It Infrastructure Library). Stationery Office, 2001.

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48

Computer Operations Management (IT Infrastructure Library). Stationery Office Books, 1990.

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49

Service Delivery (It Infrastructure Library Series). Not Avail, 2001.

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50

Central Computer & Telecommunications Agency. Secure Power Supplies (IT Infrastructure Library). Stationery Office Books, 1993.

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