Dissertations / Theses on the topic 'IT implementation'
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Duggan, John Palfrey Thomas R. Palfrey Thomas R. "Bayesian implementation /." Diss., Pasadena, Calif. : California Institute of Technology, 1995. http://resolver.caltech.edu/CaltechETD:etd-09182007-084408.
Full textHiles, Charmelle Amanda. "Using experience from previous failed implementations to improve future lean implementation strategy." Thesis, Nelson Mandela Metropolitan University, 2015. http://hdl.handle.net/10948/11047.
Full textMeyer, David C. "Climate for Computer-Mediated Communication Technology Implementation and Implementation Success." NCSU, 2001. http://www.lib.ncsu.edu/theses/available/etd-20010119-154920.
Full textAldhahyani, Ammar. "Implementation of FaDO in React.js : Implementation of FaDO in React.js." Thesis, Uppsala universitet, Institutionen för informationsteknologi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-438670.
Full textSchreyer, Maximilian. "Entwicklung und Implementierung von Performance Measurement Systemen." Wiesbaden : Dt. Univ.-Verl, 2007. http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=016221590&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA.
Full textSettles, Alexander Matthew. "E-government implementation." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 254 p, 2007. http://proquest.umi.com/pqdweb?did=1362535341&sid=3&Fmt=2&clientId=8331&RQT=309&VName=PQD.
Full textKaramanof, Maria. "Failures in implementation." Thesis, University College London (University of London), 1996. http://discovery.ucl.ac.uk/1317517/.
Full textJenz, Domenic. "Implementation hierarchischer Matrizen." [S.l. : s.n.], 2005. http://www.bsz-bw.de/cgi-bin/xvms.cgi?SWB12103682.
Full textRock, Terryl. "edTPA Implementation Consultation." Digital Commons @ East Tennessee State University, 2019. https://dc.etsu.edu/etsu-works/6035.
Full textOrmsmith, Michael. "AN EXPLANATORY MIXED-METHODS APPROACH TO TRACING “CAREER PATHWAYS” POLICY IN VIRGINIA: HOW SCHOOL COUNSELORS AND STUDENT DEMOGRAPHICS INFLUENCE IMPLEMENTATION FIDELITY." VCU Scholars Compass, 2014. http://scholarscompass.vcu.edu/etd/3308.
Full textGwizdak, Elise. "A CRM system implementation study for small companies." Thesis, Uppsala universitet, Företagsekonomiska institutionen, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-450856.
Full textLie, Birgitta. "Ledarskapsaspekter på implementering av evidensbaserad medicin och nationella riktlinjer." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-15104.
Full textBuss, Michelle Therese. "The role of teachers' positive attitude toward emotions in implementation of a social-emotional intervention." [College Station, Tex. : Texas A&M University, 2007. http://hdl.handle.net/1969.1/ETD-TAMU-1967.
Full textGalla, Anthony James. "Educational Technology: Leadership and Implementation." Digital Commons at Loyola Marymount University and Loyola Law School, 2009. https://digitalcommons.lmu.edu/etd/257.
Full textLepley, Sandra. "THE ROLE OF COMMUNITY COLLEGE REGISTRARS IN RELATION TO STUDENT INFORMATION SYSTEMS IMPLEMENTATION." Doctoral diss., University of Central Florida, 2006. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/3852.
Full textEd.D.
Department of Educational Research, Technology and Leadership
Education
Educational Leadership
Rydbeck, Julia, and Elin Gustafsson. "Implementation av Robotic Process Automation : En studie av vad som karaktäriserar aktiviteter vid implementation av Robotic Process Automation." Thesis, Högskolan i Halmstad, Akademin för informationsteknologi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-39622.
Full textThe digital development in the society has resulted in new ways of working in order for companies to improve and streamline their processes. Earlier, organizations have implemented system solutions to increase the efficiency in their operations, but along with the digital development the phenomenon Robotic Process Automation (RPA) has evolved. RPA aims to streamline the operations of companies through processes automation. The problem area that has been identified through review of earlier literature is about what is specific for activities carried out at RPA implementations and what is characterizing these. The study, which has been carried out with a qualitative approach, therefore aims to create an understanding for implementations of RPA. More specifically, in order to be able to identify which activities that are being implemented and how these are being characterized. With characteristics of the activities it is meant what, how and why the activity is implemented. We have, after completed study, identified eight characteristics for activities when implementing RPA.
Bayir, Arzu, and Bhavya Shetty. "EVALUATING THE IMPORTANCE OF A STRUCTURED METHODOLOGY BY MANAGEMENT OF CRITICAL RISK/FAILURE FACTORS IN ERP IMPLEMENTATION." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-13179.
Full textFan, Yuping, and Jingyi Zhang. "Postponement Implementation in Supply Chain Management : Three Case Studies on Postponement Implementation." Thesis, Högskolan i Jönköping, Internationella Handelshögskolan, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-19613.
Full textDlodlo, Thobani. "Factors affecting strategy implementation and the role of middle managers in implementation." Thesis, Stellenbosch : University of Stellenbosch, 2011. http://hdl.handle.net/10019.1/8521.
Full textThe global business environment has evolved since 1990. This change has brought companies new realities in the form of new business opportunities for growth and, at the same time has exposed them to new competitors. This has caused companies to invest many resources in devising new effective strategies to take advantage of the new opportunities, whilst protecting their market positions, which are crucial to their continued economic existence. Effective implementation of strategy has become the goal of many organisations. However, in translating their grand plans into action, unacceptably high rates of failure have been reported among many companies. In most organisations, this responsibility has been left to lower levels of management. The purpose of this research was to establish what factors affected the implementation of strategy and more specifically, what role lower levels of management play in the implementation process. A qualitative study was undertaken where in-depth interviews were held with a senior executive and middle managers of a global company. Eight propositions were posited after a detailed review of literature on strategy implementation and middle managers. These were tested in relation to the results of the research and conclusions were then drawn. The data was analysed using content analysis and frequency tables. The research findings showed that middle managers play a critical role in facilitating the effective implementation of strategy. It also showed that the execution process is fraught with numerous challenges, some of which are lack of sufficient budgets, high staff turnover affecting continuity and the destructive nature of internal competition.
Thelander, Jens, and Victor Pettersson. "Implementation of Procurement 4.0 Technologies : A systematic content analysis on implementation factors." Thesis, Linnéuniversitetet, Institutionen för ekonomistyrning och logistik (ELO), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104327.
Full textSchroeder, Aaron D. "Building Implementation Networks: Building Multi-organizational, Multi-sector Structures for Policy Implementation." Diss., Virginia Tech, 2001. http://hdl.handle.net/10919/27586.
Full textPh. D.
Gutgesell, Goten. "Implementation av FlexRay prototypstack." Thesis, Uppsala University, Department of Information Technology, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-108024.
Full textFlexRay is a new communication protocol which is fast, reliable and flexible and therefore can meet the increasing demands on data communication in the vehicle industry. The protocol is developed by an industrial consortium containing among others BMW, Daimler Chrysler, Motorola and Phillips. Today (May 2009) Hägglunds is using CAN for data transmission in their systems. CAN is getting obsolete and has difficulties in coping with the increasing flow of communication. In this report FlexRay and its communication capacity is studied. A development card and a FlexRay analysator is connected for development studies. About fifty configuration parameters must be fixed for FlexRay before any communication can take place. The parameters are first calculated by hand and then software is produced to make the configuration easier. The price for FlexRay's flexibility is complexity. There are many aspects of the protocol which has to be understood to get full understanding of FlexRay. If problem with the FlexRay communication occur, there are several parameters to examine, and the vast number makes it hard to pinpoint the wrong one. The goal to establish FlexRay communication between the development card and the FlexRay analysator was only partly successful. It was frustrating to stop so close but the time was out. Two application ideas are given examplifying how Hägglunds can transmit data with FlexRay according to their needs.
Andersson, Mari-Louise. "Securing an ERP Implementation." Thesis, Växjö University, School of Mathematics and Systems Engineering, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-1882.
Full textAn implementation project of an ERP system results in large changes. Organizations
that face an ERP implementation project have several risks to
consider in order to avoid problems that cause failures. The purpose of
this research is to extend existing models and create a method for implementation
of ERP systems. The method has then been employed to an
ongoing project at the department of Procurement and Supply at Ericsson
Mobile Platforms in Lund. Objectives for the research are to consider
which implementation strategy can be used and how an organization can
minimize risks.
The research approach and methodology is influenced by the qualitative
research method since it was necessary to gather qualitative facts instead
of quantitative facts. Included is also a case study due to the research is
executed within Ericsson Mobile Platforms in Lund.
There are two main opposite implementation strategies, Big Bang and
Step-by-Step. The choice of implementation strategy depends on number
of factors like the size of the organizations, complexity and resources.
A method of ERP implementation has been put forward as a result of the
integrated models. The method includes an overall model and a check list.
Risk identification is a problem that many implementation project faces, a
way to solve this is to make a careful risk analysis, a risk matirx with several
identified risks are putted forward throughout this study.
Oguz, Pinar. "Implementation Of Northfinding Techniques." Master's thesis, METU, 2006. http://etd.lib.metu.edu.tr/upload/12607271/index.pdf.
Full textMuthuswamy, Papanash Om Prakash. "SGSN integration and implementation." Thesis, Uppsala universitet, Institutionen för informationsteknologi, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-174826.
Full textArguello, Lacayo Gustavo Adolfo. "Diabetes Guidelines Implementation Toolkit." Digital Archive @ GSU, 2011. http://digitalarchive.gsu.edu/iph_theses/176.
Full textTokdemir, Serpil. "DCT Implementation on GPU." Digital Archive @ GSU, 2006. http://digitalarchive.gsu.edu/cs_theses/33.
Full textLindkvist, Christoffer. "SMED implementation vid slipoperation." Thesis, Uppsala universitet, Industriell teknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-205364.
Full textScalbi, Jacopo. "NexTower technology & implementation." Bachelor's thesis, Alma Mater Studiorum - Università di Bologna, 2020. http://amslaurea.unibo.it/21525/.
Full textGrawehr, Patrick. "AOP Implementation in .NET." Zürich : ETH, Eidgenössische Technische Hochschule Zürich, Information and Communication Systems Research Group, 2003. http://e-collection.ethbib.ethz.ch/show?type=dipl&nr=123.
Full textDintcheva-Bis, Darina. "Essays in Bayesian implementation." Thesis, University of Warwick, 2013. http://wrap.warwick.ac.uk/66055/.
Full textErnest, Petro Pesha. "DAB implementation in SDR." Thesis, Stellenbosch : University of Stellenbosch, 2005. http://hdl.handle.net/10019.1/2943.
Full textThe aim of this thesis is to implement a Digital Audio Broadcasting (DAB) system in a Software Defined Radio (SDR). The physical modulation part of the DAB transmitter for one of the transmission modes as well as its receiver is to be implemented and tested in the SDR. DAB transmission mode II is implemented.
Berger, Ted, Paul Choate, Michael Gonzales, Christine Liou, Brian Nguyen, Eugene Park, Gary Perkins, et al. "Coalition FORCEnet Implementation Analysis." Thesis, Monterey, California. Naval Postgraduate School, 2006. http://hdl.handle.net/10945/6928.
Full textIn January 2006, the San Diego Naval Postgraduate Cohort was tasked to evaluate a FORCEnet scenario which involved a Humanitarian Support Mission which escalated into an Expeditionary Warfare Mission in and around the Philippine Islands, employing AUSCANNZUKUS Coalition forces. The task was to study the impact of Coalition forces participating in the United States Navy FORCEnet (Fn) program. The goal of this study is to provide options, perspective, technical and tactical insight to each nation in identifying opportunities to participate in FORCEnet and the operational benefits that result. The San Diego Naval Postgraduate Cohort developed an architecture and modeled it in an effort to demonstrate enhanced collaboration capability between U.S. and Coalition partners with an improved ability to collect, process and share information for joint decision making and joint tactical employment of resources between U.S. and Coalition countries, and to fully integrate Coalition operations. The modeling approach focused on integrating a Sensor grid, C2 grid, and Engagement grid. As a result, enabled Network-Centric warfare for Coalition Forces shows a significant increase in capabilities. Joint employment of FORCEnet demonstrated Coalition enhancements by providing a scalable and composable Joint force structure.
Nagubadi, RadhaKrishna. "K Shortest Path Implementation." Thesis, Linköpings universitet, Databas och informationsteknik, 2013. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-95451.
Full textTinoco, Juan C. "Implementation of lean manufacturing." Online version, 2004. http://www.uwstout.edu/lib/thesis/2004/2004tinocoj.pdf.
Full textArtore, Diane. "Honeynet design and implementation." Thesis, Atlanta, Ga. : Georgia Institute of Technology, 2007. http://hdl.handle.net/1853/22614.
Full textPolaha, J. P., and Robert P. Pack. "Dissemination and Implementation Science." Digital Commons @ East Tennessee State University, 2014. https://dc.etsu.edu/etsu-works/1351.
Full textTreijs, Linus. "Implementation av hierarkiska tillståndsmaskiner." Thesis, Högskolan i Skövde, Institutionen för kommunikation och information, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-4960.
Full textShen, Chen. "Design and Implementation of." Digital WPI, 2010. https://digitalcommons.wpi.edu/etd-theses/87.
Full textBurstein, Jeffrey (Jeffrey Robert) 1975. "An implementation of MicroMint." Thesis, Massachusetts Institute of Technology, 1998. http://hdl.handle.net/1721.1/46203.
Full textIncludes bibliographical references (p. 45-46).
by Jeffrey Burstein.
M.Eng.
Yusoff, Mohd Azam 1959. "EIS implementation in PETRONAS." Thesis, Massachusetts Institute of Technology, 2000. http://hdl.handle.net/1721.1/9187.
Full textAlso available online on DSpace at MIT.
Includes bibliographical references (leaves 106-107).
The thesis focuses on the Implementation of Executive Information system (EIS). The thesis will discuss the approaches of implementing EIS, what are organizational barriers need to be overcome, and what are the objectives for the EIS implementation. The key component of EIS is the performance measures. The approach for development of the performance measures and how they are used in EIS for performance management will also be discussed. The thesis will also focuses specifically on implementation of EIS in PETRONAS and the results of the implementation. Survey results indicates that PETONAS is experiencing some issues that need to be addressed. These include issues of the system performance and more critically the doubt that some of the managers have on the usefulness of the performance measures developed and the usefulness of the EIS in general.
by Mohd Azam Yusoff.
M.B.A.
Mackie, Ian Craig. "The geometry of implementation." Thesis, Imperial College London, 1994. http://hdl.handle.net/10044/1/46072.
Full textBabataheri, Gazizeh. "Reconfigurable Network Processor Implementation." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-177360.
Full textDanylenko, Antonina. "Decisions : Algebra and Implementation." Licentiate thesis, Linnéuniversitetet, Institutionen för datavetenskap, fysik och matematik, DFM, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-16283.
Full textA thesis for the Degree of Licentiate of Philosophy in Computer Science.
Leimer, Paul Frederick. "Investigating Implementation of Federal Agency Reorganization." Diss., Virginia Tech, 2015. http://hdl.handle.net/10919/52360.
Full textPh. D.
Cooper, John J. "THE INTEGRAL ROLE OF ORGANIZATIONAL CHARACTERISTICS AND THEIR IMPACT ON LEAN IMPLEMENTATION SUCCESS." OpenSIUC, 2011. https://opensiuc.lib.siu.edu/dissertations/314.
Full textTykosson, Lisa. "INFÖRANDE OCH ACCEPTANS AV OBLIGATORISKA INFORMATIONSSYSTEM." Thesis, Mittuniversitetet, Avdelningen för data- och systemvetenskap, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:miun:diva-29015.
Full textAzacis, Helmuts. "Essays on Implementation and Auctions." Doctoral thesis, Universitat Autònoma de Barcelona, 2006. http://hdl.handle.net/10803/4063.
Full textEl tercer capítulo se trata de subastas cuando hay un comprador dominante que desalienta la participación de otros compradores en la subasta, y como la consecuencia los precios suban poco. El objetivo consiste en comparar varias formas de subastas que han sido diseñadas para fomentar la participación. En literatura se han propuesto una mezcla de la subasta inglesa y holandesa. El uso de la subasta holandesa beneficia a los participantes desfavorecidos y por lo tanto aumenta su participación y los ingresos del vendedor. Eso ocurre a coste de eficiencia, se puede ganar la subasta no teniendo la valoración más alta entre los compradores. Nosotros hemos propuesto una subasta alternativa para fomentar la participación y que consiste de la subasta inglesa en dos etapas. En la primera etapa se fija un precio de reserva y si nadie está dispuesto a pagarlo hay la segunda etapa sin precio de reserva. Los participantes potenciales en la segunda etapa aprenden que los que ya han entrado en la primera etapa no tienen las valoraciones altas, por lo tanto tienen mayor probabilidad de ganar. Eso, en vez, atrae mayor participación. Eligiendo un precio de reserva apropiado genera al vendedor más ingresos y además es más eficaz que la otra subasta.
El último capítulo consiste del análisis empírico de las subastas que lleva a cabo la compañía "Bosques Estatales de Letonia" para vender el derecho de talar los árboles en los bosques del estado a empresas privadas. La compañía en cada subasta ofrece varios lotes de bosque, y los lotes se venden en secuencia. Los compradores que estén interesados en la dicha lote, compiten en la subasta inglesa. La teoría económica sugiere que el orden en que se venden los lotes es importante cuando los lotes son heterogéneos - los ingresos del vendedor son mayores si empiezan con los lotes más valiosos y venden en el orden decreciente por valor. Mi objetivo es contrastar la dicha hipótesis. El análisis econométrico prosigue en dos etapas. Primero, dado el supuesto que se vende la lote siempre y cuando su valor supera el precio inicial que el vendedor ha fijado, he estimado un modelo de Probit para inferir las valuaciones de los lotes. En la segunda etapa yo contrasto la hipótesis que el orden de la venta no afecta los ingresos del vendedor y no encuentro la evidencia para rechazar la dicha hipótesis.
Besides the introductory chapter, my thesis consists of three essays. In the first essay of my thesis I consider the problem of assigning agents to indivisible objects in which each agent must pay the price of the object he gets and prices must sum to a given number. A standard example is the housemate problem where a group of tenants is sharing an apartment and they must decide who gets which room and how much each must pay, subject to the constraint that the sum of their contributions must equal the rent of the apartment. Previous research concentrated on mechanisms that select an assignment-price pair, which is envy-free and efficient, assuming the knowledge of agents' valuations. However, it is well known that for any mechanism agents have incentives to misrepresent their true valuations if it leads to higher utility. I treat the assignment problem as a game and prove that the mechanism, in which agents are simply required to announce their (possibly false) valuations and an envy-free allocation is selected with respect to these announced valuations, will implement the set of envy-free allocations both in Nash and strong Nash. This means that, in equilibrium, the selected allocation will be envy-free also with respect to the true preferences. I demonstrate that by choosing an efficient and envy-free allocation a social planner does not need to worry about strategic issues, that is, the scope for agents to manipulate the allocations is limited in equilibrium. This result provides a justification on strategic grounds for the use of social choice functions selecting envy-free allocations.
The second essay studies auctions when the presence of a strong buyer deters the entry of other potential bidders, preventing competition in the auction and leading to a low sales price. For example, the issue arose during third-generation mobile communication licenses auctions where incumbent firms could effectively discourage entry by threatening to outbid new entrants. As a response, the so-called Anglo-Dutch auction has been proposed to promote entry since the Dutch auction favors weak bidders relative to a pure English auction. However, that is achieved at the cost of efficiency. We propose an alternative two-stage English auction in order to encourage entry. In the first stage there is a reserve price, and if nobody bids at that price, then a second stage is conducted without the reserve price. Potential entrants of the second stage learn that those who entered in the first stage but did not bid have low valuations. This provides incentives for weak bidders to enter in the second stage. We show that by setting an appropriate reserve price it is possible to generate higher revenues for the seller than in the Anglo-Dutch auction and at the same time maintain efficiency. The latter implies that the two-stage English auction is superior to the Anglo-Dutch auction both from the seller's perspective and from a social welfare point of view.
Many real life auctions sell more than one object; objects are usually different and often are sold sequentially; hence the questions arise of how the order of sales affects revenue and what the optimal order of sales is. The last essay addresses these issues. It consists of an empirical analysis of auctions conducted by the Latvian state company selling rights to harvest timber in state forests. In each auction the company offers several lots of forest, and they are sold sequentially through oral, ascending price auctions. Theory suggests that the revenues of the seller are highest when objects are sold in the order of decreasing value. My objective is to test empirically this hypothesis. Since we do not observe the valuations of lots the bidders have, first I estimate them, using a discrete choice model, based on the assumption that a lot will be sold if and only if its valuation exceeds the reserve price. Next, I test the order of sales effect on the revenues of the seller. I do not reject the hypothesis that the order does not have effect on the revenues of seller.
Åkerblad, Patrik, Mikael Johansson, and Elin Jangvik. "Implementation of Section 404 of the Sarbanes-Oxley Act in a Swedish Environment." Thesis, Halmstad University, School of Business and Engineering (SET), 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-990.
Full textProblem Area: The American company Enron was the seventh largest company notated on the stock market when it went bankrupt due to extensive accounting frauds in December 2001. By manipulating the financial reports, the management of Enron was able to hide huge debts through transactions with external companies. Therefore, they were able to deceive the public by reporting huge profits while the company, in reality, was generating a negative result. As a result of the bankruptcy, 40 billion dollars disappeared and tens of thousands of employees lost their jobs and pension savings. After the Enron scandal, further accounting frauds were discovered in the US, such as WorldCom and Tyco. The WorldCom bankruptcy is, as of today, the largest bankruptcy in the world. Following the scandals and the accounting frauds in a number US companies, the US congress passed a law – the Sarbanes-Oxley Act of 2002 (SOX).
Purpose: The purpose of the study is to examine how companies in Sweden have managed to implement SOX Sec. 404 – for ensuring internal control. The researchers will examine how different Swedish companies have approached the issue and how they have chosen to implement SOX sec. 404 in their organisation. Have some companies been more effective in their implementation than others and why? Limitations: SOX cover several areas around internal control and reporting. The authors will mainly study Sec. 404, which treats internal control over financial reporting, and is the section that has demanded most effort to comply with. Methodology: The study was conducted by a qualitative research method by conducting personal interviews with respondents from three different companies in Sweden. All of the participating companies in the study are obliged to comply with SOX. Conclusion: The researchers in this study have identified differences in the approach towards SOX-compliance by the participating organisations. The lack of how to implement guidance and the different approaches taken by companies towards SOX compliance may suggest that there is no supreme implementation guide that is suitable for all companies in order to achieve compliance. Proposals for Further Research: As the implementation phase just recently was completed the authors would like to find out how companies are sustaining compliance in the future. Researchers could focus on sustainable compliance as compared to this study where sustainable compliance is merely limited to one section. In addition, it would be interesting to carry out an in-depth study on one company to evaluate their implementation on a deeper level. This would give the researcher a deeper understanding which is more difficult to achieve when conducting a comparative study.
Cândido, Carlos. "Implementation of a service quality strategy: application to the Algarve hotel industry." Doctoral thesis, EThOS, British Library, 2001. http://hdl.handle.net/10400.1/1924.
Full textThis dissertation addresses the problem of service quality strategy implementation. The problem has been defined more precisely as how to implement a strategy of quality, which focuses on customers’ needs, in a service organisation, or alternatively, as how to integrate coherently a strategy of service quality, centred on the customers, with the requirements and idiosyncrasies of operationalization, in order to make it successful. The nature and scope of this research problem is based in the confluence of the areas of service quality, strategy and strategy implementation. Thus, addressing this problem naturally requires a review of the literature on service quality, on strategy and on strategy implementation. The literature review on service quality revealed, first, that service quality is a function of service quality gaps; second, that there are some models of service quality gaps; and, third, that there are several service quality gaps in the literature which are not integrated into any model; thus revealing a need for an encompassing synthesised model. This dissertation consequently considers the existing service quality gap models and a list of other gaps to propose a comprehensive model. Similarly, the literature review on strategy and on strategy implementation revealed, first, that there is a lack of clear, detailed and general strategy implementation models; second, that existing strategy implementation models can be separated into two distinct types, the static and the dynamic models; and, third, that existing static models exhibit many relevant aspects but differ strongly on the number and on the nature of the aspects included; thus revealing insufficiencies and the need for an integrative effort. The same happens with the existing dynamic models. This dissertation consequently considers several existing models to propose a synthesised static model and a synthesised dynamic model. The synthesised static model is a representation of an organisation, of all aspects relevant for strategy implementation, at a given instant. The synthesised dynamic model is a generic process of strategy formulation and implementation that explicitly addresses the requirements for success. Note that whilst the two kinds of models address the implementation problem from different perspectives they are not in competition. In fact, it is the view of the author that static and dynamic models are complementary and have to be integrated into a “mixed model”, in order to provide a better understanding of strategy implementation. Thus, besides the already mentioned three comprehensive models, that have been synthesised, this dissertation goes further to suggest a mixed model which, simultaneously and harmoniously, considers all relevant organisational dimensions and all relevant stages of the strategy process. The model shows what dimensions can be changed and at what stages. It can be adapted to the specific circumstances of any organisation. Such model, unique in the literature, as far as the author is aware, is finally combined with the service quality gap model to propose: (1) a map of the pattern of the quality gaps occurring at each implementation stage; (2) the organisational variables that can be manipulated, at each stage, to prevent and eliminate the gaps; and (3) several relevant implications to practising managers. The gap, static, dynamic and mixed models suggested are confronted with some evaluation criteria and with sample data from the four and five star hotels of the Algarve. The data does not provide evidence against the models thus supporting their validity. This tentative validation of the models thus provides some relevant theoretical contributes to the service quality and strategy implementation literatures. Sample data is also used to describe (1) how these hotels are implementing service quality strategies and (2) how they prevent and eliminate service quality gaps. This description has raised concerns about the absence of a consistent model for the implementation of service quality strategies in many four and five star hotels of the Algarve. It also provides some insights to managers interested in implementing a service quality strategy, especially to those of the Algarve Hotel Industry.
FCT, FEUALG, UALG