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Journal articles on the topic 'ISO 9000 certification'

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Published: 4 June 2021

Last updated: 19 February 2022

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1

Franceschini, F., M. Galetto, and P. Cecconi. "A worldwide analysis of ISO 9000 standard diffusion." Benchmarking: An International Journal 13, no. 4 (July 1, 2006): 523–41. http://dx.doi.org/10.1108/14635770610676326.

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PurposeTo provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.Design/methodology/approachThe starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001 certificates” document. Available data concur to trace a synthesis of what has happened and what is in process all over the world. Five main aspects are discussed: the correspondence between ISO 9000 standards and total quality management strategy; the effects of ISO 9000 certification on business performance; the ISO 9000 certificates diffusion in the world; the comparison between economical and entrepreneurial structure of different countries and certificates diffusion; the proposal of a prediction model for the diffusion of ISO 9000 certificates.FindingsThe evolution curve of the number of certificates over time in each country presents a “saturation effect.” This behavior has been analyzed by a diffusion forecasting model. The analysis of regional share certificates evolution evidences a sensible increase of Far East countries. The analysis of ISO 9000 certificates' share by industrial sector highlights a growth for the most sectors; only a few of them show a negative trend in last two years. A relationship between ISO 9000 certificates and socio‐economic indicators of a country (human development index, gross national product) has been individuated.Practical implicationsThe stunning growth of ISO 9000 certifications all over the world confirms a strong polarization of enterprises' interest in this practice. Looking at the empirical data, some questions come out about the future. Will the certification market go on? Will certified enterprises continue to be interested to the certification process?Originality/valueThis paper analyzes the worldwide evolution of ISO 9000 certification and suggests a new prediction model for the diffusion of ISO 9000 certificates.

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Valmohammadi, Changiz, and Mohsen Kalantari. "The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance." TQM Journal 27, no. 5 (August 10, 2015): 503–18. http://dx.doi.org/10.1108/tqm-05-2014-0042.

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Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better levels of performance in comparison with certified companies obtaining low scores of internal motivations. Design/methodology/approach – A survey questionnaire was distributed to the 350 companies with ISO 9000 certification, and a total of 287 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 implementation and firm performance, and the moderating role of firm motivation on organizational performance. Findings – The results demonstrate that ISO 9001 certified companies show better organizational performance than non-certified ISO 9001 companies and internal motivations play more important role on obtaining ISO 9001 certificate than external motivations. Also ISO 9001 certified companies with high scores of internal motivations show better levels of performance than those ISO 9001 certified companies with low scores of internal motivations. Research limitations/implications – The sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As in this study the data gathered were cross-sectional, it is recommended in order to gain deeper understanding of the cause-and-effect relationship among the variables data to be gathered longitudinally. Originality/value – This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, and ISO 9000 performance in the context of Iran and gives a particular focus on the Iran manufacturing companies.

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Franceschini, Fiorenzo, Maurizio Galetto, Luca Mastrogiacomo, and Luciano Viticchiè. "Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors." International Journal of Quality & Reliability Management 25, no. 5 (May 23, 2008): 452–65. http://dx.doi.org/10.1108/02656710810873862.

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PurposeISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand, there is an important increase in the number of certifications. The purpose of this paper is to pick out the different components and aspects which make Italian dynamics so particular.Design/methodology/approachIn order to do that the single commodity sector was analyzed, studying certifications diffusion in terms of certified sites. With the aim of specializing the analysis within commodity sectors, this information has been compared with the Gross Domestic Product (GDP) percentage expressed by each sector.FindingThe analysis shows that ISO certifications diffusion followed different dynamics depending on the commodity sectors. These reacted in different ways to the discontinuity of 2003, the year in which ISO 9000 standards changed from the 1994 to the 2000 version.Research limitations/implicationsFuture research efforts will be directed at an in‐depth analysis of the differences between ISO 9000 and ISO 14000 certified and analogous non‐certified firms. This analysis will be performed using performance indices such as the number of employees, the profitability, the volume of business, etc.Originality/valueThe paper analyzes the dynamic of ISO 9000 and ISO 14000 certification diffusion in Italy in different commodity sectors. The term of comparison is given by the contribution given by each sector to the GDP.

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Flott, Leslie W. "Is ISO 9000 certification necessary?" Metal Finishing 93, no. 11 (November 1995): 77–80. http://dx.doi.org/10.1016/s0026-0576(05)80057-1.

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Chen, Yan-ying, Long Wu, and Qing-guo Zhai. "Does ISO 9000 Certification Benefit Service Firms?" Sustainability 11, no. 21 (October 23, 2019): 5886. http://dx.doi.org/10.3390/su11215886.

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This paper examines whether ISO 9000 certification benefits service firms in terms of their financial performance and promotes sustainable improvement. We argue that in a developing country setting such as China, the massive benefits brought by the signalling effect of the certification can discourage firms’ motivation to fully implement the standard of certification and lead to the decline of investment on productivity-improving activities. In other words, the certification may have negative effects on the productivity of certified firms. We investigate 89,024 firms in Chinese service industries to assess the impacts of the certification on sales, productivity and profitability of these firms. To address the potential selection bias of ISO 9000 certification, the Propensity Score Matching method and Coarsened Exact Matching method were used. Our key findings are that the ISO 9000 certification does help to increase the total amount of sales, but it decreases the productivity and profitability of these certified service firms. We also find that earlier certifiers seem to gain larger advantage in sales but more reduction in productivity, and firms with higher level of technology intensity seem to obtain a larger increase in sales and less productivity loss after receiving their ISO 9000 certification.

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Leung, Hareton K. N., Keith C. C. Chan, and Connie Poon. "Software tools for ISO 9000 certification." Managerial Auditing Journal 14, no. 1/2 (February 1999): 51–57. http://dx.doi.org/10.1108/02686909910245612.

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Singels, Jeroen, Gwenny Ruël, and Henny van de Water. "ISO 9000 series ‐ Certification and performance." International Journal of Quality & Reliability Management 18, no. 1 (February 2001): 62–75. http://dx.doi.org/10.1108/02656710110364477.

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Abramuszkinová Pavlíková, Eva, and Ivana Kuřítková. "Certification of Corporate Social Responsibility in the Czech Republic." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 7 (2013): 1933–40. http://dx.doi.org/10.11118/actaun201361071933.

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Corporate social responsibility is in the focus of many companies in recent years. It becomes a way of sustainability for many companies on the market. It expresses a voluntary commitment of companies to behave responsibly to their surroundings within three pillars: economic, social and environmental one. The issue of social responsibility is developing in many European countries and European Commission is aiming at support for national CSR strategies. There are countries with highly developed CSR, on the other hand there are countries, such as the Czech Republic, where a public policy is being reformed, including discussions about CSR. This paper supports the idea that states should encourage social responsibility, as it allows businesses to become sustainable which leads to the stability of the economy. CSR activities can be focused on philanthropy, the care of the employees, the environment and transparency of economic activities. The process of CSR certification is important in the development of CSR in the Czech Republic. It allows companies to demonstrate their activities and visible achievements in this field. This paper describes the most popular types of certifications that are used in the Czech Republic and standards that do not have certification purposes, but they are very important. These are standards SA 8000, ISO 26000, ISO 9001, ISO 9004, ISO 9000, ISO 14001, ISO 14004, OHSAS 18001, IQNet SR 10 and the National Quality Policy.

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Kakouris, Andreas P., and Eleni Sfakianaki. "Impacts of ISO 9000 on Greek SMEs business performance." International Journal of Quality & Reliability Management 35, no. 10 (November 29, 2018): 2248–71. http://dx.doi.org/10.1108/ijqrm-10-2017-0204.

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Purpose The purpose of this paper is to explore the association between ISO 9000 certification and business performance for small-to-medium enterprises in the food and beverage (F&B) industry. Design/methodology/approach The research employed a qualitative approach based on case studies to investigate in depth how companies perceive ISO 9001. More specifically, four enterprises were examined, and a total of 26 semi-structured in-depth interviews were conducted with top and middle managers from the companies. Questions were validated by experts and through pilot interviews. In total, 45 documents of a broad range related to the quality management system were examined. Personal observation and non-structured consultation with personnel were also used to evaluate the possible impacts and livelihood outcomes. Findings Research findings showed that the certified companies in the F&B industry gain a number of both internal and external benefits, including: quality awareness, increased productivity, increased personnel participation and efficiency, improved image and penetration into new markets. Regarding the financial benefits of certification, the findings are not as convincing, as one company reported no financial benefits, and the rest reported that financial benefits are indirect and intangible. Conclusively, it can be said that SMEs that wish to pursue certification should certainly expect benefits. Practical implications Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific sectors. Practicing managers and researchers will be able to examine findings in order to evaluate benefits and weaknesses from certification, thereby identifying and acting before and after certification. Originality/value Although the F&B industry has shown a great preference for the ISO 9000 standard and has adopted it extensively, scant empirical evidence has been recorded on the subject. This paper contributes to a better understanding of the benefits for implementing the ISO 9001 certification and to the analysis of its application to the ever-important F&B industry in Greece, a country whose economy is particularly supported by SMEs and has been severely hit by the economic crisis. Researchers will therefore further their knowledge, understand benefits but also acknowledge weaknesses.

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KITSOPOULOS, K. P., P. W. SCOTT, and C. A. JEFFREY. "ISO 9000 quality assurance certification in the mining sector of Greece." Bulletin of the Geological Society of Greece 34, no. 3 (January 1, 2001): 1059. http://dx.doi.org/10.12681/bgsg.17153.

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All over the world, businesses have started moving towards Quality Assurance and the adoption of ISO 9000 Standards. In this study, we examined the status of the Quality Assurance Certification of companies which operate in the mining sector in Greece. It is certain that the companies have started working towards Quality Management and Quality Assurance Certification. The movement towards Quality Assurance is customer driven. The specific motives for implementing Quality Assurance Certification were customer satisfaction, to gain a competitive advantage and improve business efficiency. They anticipate a better business image, to increase customer satisfaction and strengthen their market share. The level of criticism for some aspects of the ISO 9000 certification, which has been recorded in other parts of the world, was not found in Greece. Following the introduction of ISO 9000, some mining companies also included in their strategy the introduction of ISO 14000 which relates to Environmental Management Systems.

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Zhang, Gongxu. "Beyond ISO 9000 certification ‐ a China experience." Managerial Auditing Journal 14, no. 1/2 (February 1999): 75–78. http://dx.doi.org/10.1108/02686909910245775.

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Dick, Gavin P. M. "ISO 9000 certification benefits, reality or myth?" TQM Magazine 12, no. 6 (December 2000): 365–71. http://dx.doi.org/10.1108/09544780010351517.

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Gotzamani, Katerina D., and George D. Tsiotras. "The true motives behind ISO 9000 certification." International Journal of Quality & Reliability Management 19, no. 2 (March 2002): 151–69. http://dx.doi.org/10.1108/02656710210413499.

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Chow‐Chua, Clare, Mark Goh, and Tan Boon Wan. "Does ISO 9000 certification improve business performance?" International Journal of Quality & Reliability Management 20, no. 8 (November 2003): 936–53. http://dx.doi.org/10.1108/02656710310493643.

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María Marín, Luz, and María Carmen Ruiz‐Olalla. "ISO 9000:2000 certification and business results." International Journal of Quality & Reliability Management 28, no. 6 (June 28, 2011): 649–61. http://dx.doi.org/10.1108/02656711111141201.

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Mallak, Larry A., Liwana S. Bringelson, and David M. Lyth. "A cultural study of ISO 9000 certification." International Journal of Quality & Reliability Management 14, no. 4 (June 1997): 328–48. http://dx.doi.org/10.1108/02656719710170611.

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Wayhan, Victor B., Elias T. Kirche, and Basheer M. Khumawala. "ISO 9000 certification: The financial performance implications." Total Quality Management 13, no. 2 (March 2002): 217–31. http://dx.doi.org/10.1080/09544120120102450.

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Hvam, Lars, Anders Paarup Nielsen, and Ole‐Christian Bjarnø. "Re‐engineering caused by ISO 9000 certification." Business Process Management Journal 3, no. 3 (December 1997): 192–204. http://dx.doi.org/10.1108/14637159710192211.

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Dumke de Medeiros, Denise. "Preparing an enterprise for ISO 9000 certification." Work Study 49, no. 5 (September 2000): 194–98. http://dx.doi.org/10.1108/00438020010337414.

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Pivka, Marjan, and Dusko Ursic. "Slovenian experiences in ISO 9000 certification process." Management Research News 22, no. 11 (November 1999): 23–30. http://dx.doi.org/10.1108/01409179910781869.

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Byington, J. Ralph, and Treba Marsh. "ISO 9000: Should your company seek certification?" Journal of Corporate Accounting & Finance 7, no. 3 (1996): 9–17. http://dx.doi.org/10.1002/jcaf.3970070303.

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Hajjem, Olfa. "Determinants of quality management systems implementation in Tunisian firms." Journal of Innovation Management 4, no. 2 (August 9, 2016): 156–75. http://dx.doi.org/10.24840/2183-0606_004.002_0008.

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This research explores the impact of the firm’s internal and external attributes on its degree of implementation of quality management according to the ISO 9000 standard. This econometric study, based on the data gathered from a sample of Tunisian companies certified or in the course of certification in ISO 9001: 2000, reveals that the application of quality management depends on the organizational and environmental context of the company: a motivation rather internal than external to be certified, the application of ISO 9004 standard recommendations, the adhesion of the company to the leveling program, size, investment in new technologies of information and communication and in technologies of analysis and measurement and the importance of innovation and quality criterion for customers.

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Kakouris, Andreas, and Eleni Sfakianaki. "Motives for implementing ISO 9000 – does enterprise size matter?" International Journal of Productivity and Performance Management 68, no. 2 (February 11, 2019): 447–63. http://dx.doi.org/10.1108/ijppm-03-2018-0096.

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Purpose The purpose of this paper is to investigate the motives for obtaining an ISO 9000-certified quality management system in small and medium enterprises (SMEs) and whether such motives differ between large companies and SMEs. Design/methodology/approach This study employed a qualitative approach, using multiple case studies. The primary research consisted of interviews with top and middle managers in four organizations and was complemented with direct observation and documental analysis. Findings The research findings confirmed the existing literature. The most common motivations for certification came from external pressure such as customer demand and ability to participate in public tender. It therefore validates that the classification of motives adopted for large companies is also appropriate for SMEs. The research also brought to light one implication of ISO certification that has escaped mention in the literature, namely, the distinction between primary and secondary motives. That is, companies driven by externally-driven motives to pursue ISO 9000 certification appreciated other benefits once they realized the full potential of the standard, leading to additional motivations. Practical implications The study was restricted to a single region of Greece and a single sector, food and beverage industry. This study may provide key insight for managers to understand and appropriately evaluate motives for ISO 9000 certification and to save them from misinterpretation and hasty conclusions. Originality/value Because the data gathered were longitudinal, this study offered a deep understanding of the true motives for ISO 9000 certification.

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Iwandha, Seyba Nabilla, Tarsisius Murwadji, and Kilkoda Agus Saleh. "Penyederhanaan Elemen-Elemen ISO 9000 dalam Kategori Non-Kontraktual Ditinjau dari Asas Kepastian Hukum." Jurnal Ilmiah Penegakan Hukum 7, no. 1 (June 1, 2020): 1–7. http://dx.doi.org/10.31289/jiph.v7i1.3383.

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This article aims to find out how to apply the quality system using ISO 9000 to small industries based on applicable laws and regulations so that it still provides legal certainty for consumers. Because, often small industries ignore the application of quality in ISO 9000 because certification costs are quite expensive. The problem is focused on how the form of legal certainty given by ISO 9000 in the non-contractual category that is, without the recognition of a third party who is a certification body in terms of the principle of legal certainty. To approach this problem, theoretical references from books and journals of law can be used as guidelines for writers. The writing method used is a normative juridical approach and the writing specification is analytical descriptive. This study concludes that the application of ISO 9000 in non-contractual categories can still provide legal certainty to consumers.

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Van Den Brande, A. "Maintenance biomédicale : Certification « ISO 9000 » ou accréditation hospitalière ?" IRBM News 29, no. 6 (November 2008): 10–15. http://dx.doi.org/10.1016/s1959-7568(08)75473-7.

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Acharya, U. H., and Sanjit Ray. "ISO 9000 certification in Indian industries: A survey." Total Quality Management 11, no. 3 (May 2000): 261–66. http://dx.doi.org/10.1080/0954412006784.

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Javorcik, Beata, and Naotaka Sawada. "The ISO 9000 certification: Little pain, big gain?" European Economic Review 105 (June 2018): 103–14. http://dx.doi.org/10.1016/j.euroecorev.2018.03.005.

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Heras-Saizarbitoria, Iñaki, Germán Arana, and Ernesto Cilleruelo. "ADOPTION OF ISO 9000 MANAGEMENT STANDARD IN EU'S TRANSITION ECONOMIES: THE CASE OF THE BALTIC STATES." Journal of Business Economics and Management 14, no. 3 (June 27, 2013): 481–99. http://dx.doi.org/10.3846/16111699.2011.634923.

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This article analyzes the dissemination of the main global management standards, the ISO 9000, within the transition economies of the European Union (EU). In the article, the specific case of the Baltic States is analyzed in depth. The work refers to the diffusion of the ISO 9000 standard in the Baltic States in terms of its certification intensity and sectorial distribution. Likewise, the work refers to the huge increase of certifications achieved by the countries and the other transition economies in the previous years of their adhesion to the European Union in years 2004 and 2007. The conclusions drawn in the article may be of interest both for academic and professional spheres of activity but, overall, for public-decisors.

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Hadidi, Laith, Sadi Assaf, Khalaf Aluwfi, and Hassan Akrawi. "The effect of ISO 9001 implementation on the customer satisfaction of the engineering design services." International Journal of Building Pathology and Adaptation 35, no. 2 (May 8, 2017): 176–90. http://dx.doi.org/10.1108/ijbpa-01-2017-0004.

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Purpose ISO 9001 is an international specification that provides certification for quality management systems (QMSs) after careful external auditing. However, certified companies rarely evaluate their quality systems after being certified. The certificate needs to be renewed periodically where companies are encouraged to evaluate their gained benefits and improve their QMS’s deficient areas. The purpose of this paper is to provide a method of evaluation based on the level of customers’ satisfaction over five metrics (reliability, assurance, tangible, empathy, and responsiveness). Design/methodology/approach The methodology enables to benchmark the current level of satisfaction with prior levels of satisfaction before the ISO 9001 certification. The methodology is applied for the QMS pertinent to the design services (DS) for a large public company in Saudi Arabia. Three case studies were undertaken on the DS for large-scale construction projects. Findings The results were compared between year 2008 (total of 77 projects) and year 2011 (total of 39 projects). The results show that the ISO 9001 certificate may not always demonstrate an evidence of improving customers’ satisfaction levels and, hence, a gap analysis should be implemented to define possible areas of improvement. Research limitations/implications This work is limited to the construction industry. In specific, it addresses only the customer satisfaction related to the design management services. However, Saudi Arabia is known to host many large scale organizations that are heavily involved in international business trade. Hence, the authors believe that the Saudi industry can leverage their practices up to the international standards and similarly the international practices can accommodate some of the best practices in Saudi Arabia. Originality/value It is a general perception in the industry that ISO 9000 implementation will mean good quality products. This work provides the argument that the ISO 9000 implementation should be tested on a regular basis to validate this perception. It shows that in some cases the ISO 9000 did not improve the customers’ satisfaction and, hence, the need arises for gap analysis to modify the QMS.

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Sari, Rini Oktaviana. "ANALYSIS OF FINANCIAL PERFORMANCE ISO 9000 CERTIFIED COMPANY (Empirical Study on the Manufacturing Companies Listed on the Stock Exchange)." Business and Entrepreneurial Review 11, no. 1 (March 20, 2016): 13. http://dx.doi.org/10.25105/ber.v11i1.1.

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<p>Business competition in the era of globalization requires businesses to be more creative to produce a quality product to compete in the market International. ISO 9000 certification has been accepted as a reference for quality management and quality assurance. The purpose of this study was to determine differences in the performance of financial companies that have certified ISO 9000 as measured by levels of profitabiltas (ROCE, ROI, ROE), market growth (sales growth and growth equity) and management of liabilities (DTA and DER). This research method uses quantitative methods of research methods based on analysis of variables that can be explained quantitatively by using a formula that is by Financial Ratio Analysis.SimakBaca secara fonetik Technical analysis<br />of the data in this research are descriptive analysis and statistics analysis. Statistical analysis to test data normality, if the normal data, using Paired Sample T-test and if the data is not normal, using the Wilcoxon Signed-rank Test. The conclusion from this research indicate that there is no difference whether the level of profitability, market growth and management of liabilities in the period before and after the certification of ISO 9000. No difference was attributable to that ISO certification is only for administrative completeness in order to obtain the logo of the certification institution, so as to indicate to consumers that its product quality.</p>

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Chatzoglou, Prodromos, Dimitrios Chatzoudes, and Nikolaos Kipraios. "The impact of ISO 9000 certification on firms’ financial performance." International Journal of Operations & Production Management 35, no. 1 (January 5, 2015): 145–74. http://dx.doi.org/10.1108/ijopm-07-2012-0387.

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Purpose – The purpose of this paper is to explore the relationship between the acquisition of an ISO 9000 certification and the overall financial performance of the certified firms. More specifically, the study proposes a multidimensional conceptual framework, including “customers’ demand”, “ISO adoption”, “operation efficiency”, “market efficiency” and “overall financial performance”. Such a multidimensional approach has randomly been explored in the existing literature, making the examination of the proposed conceptual framework an interesting research topic. Design/methodology/approach – The proposed conceptual framework was tested on a sample of Greek ISO 9000-certified companies of various economic sectors. Quality managers were used as key respondents. The final sample consisted of 168 companies. The reliability and the validity of the questionnaire were thoroughly examined. Empirical data were analyzed using the structural equation modelling technique. The findings are based on the 2000 version of the ISO series, which is generally accepted and has widespread use, as it has eliminated most of the disadvantages of the 1994 version. The present study is empirical (it is based on primary data), explanatory (examines cause and effect relationships), deductive (tests research hypotheses) and quantitative (includes the analysis of quantitative data collected with the use of a structured questionnaire). Findings – The findings of the study provide strong evidence that ISO 9000 implementation is highly associated with improvements in overall financial performance. Moreover, it was found that ISO implementation is directly associated with significant improvements in quality awareness, operations execution, market share, customer satisfaction and sales revenue. Finally, customers’ demand was not found to be the most important motivation for implementing an ISO certification. Rather, it seems that companies seek for quality improvement due to internal motives. Research limitations/implications – A limitation stemming from the implemented methodology is the use of self-report scales to measure the constructs of the proposed model. Moreover, the present paper lacks a longitudinal approach, since it is cross-sectional and provides a static picture of ISO implementation. Practical implications – The paper makes an analytical effort in order to point out areas that companies should emphasize in order to successfully implement ISO 9000 and, therefore, harvest its potential benefits. Certain practical implications are offered in the final part of the paper. Originality/value – The paper proposes an enhanced conceptual framework that examines vital issues concerning the successful implementation of ISO 9000, thus, providing valuable outcomes for decision makers and academics. Moreover, the results of the study may be generalized in other developed countries whose economy faces similar significant challenges as Greece.

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Prasad, V. Kanti, and G. M. Naidu. "Perspectives and Preparedness regarding ISO-9000 International Quality Standards." Journal of International Marketing 2, no. 2 (June 1994): 81–98. http://dx.doi.org/10.1177/1069031x9400200206.

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With increasing globalization of trade, and growing reliance on quality as a competitive weapon, the ISO-9000 international quality standards have become a major force to be reckoned with for U.S. companies doing business directly or indirectly with the European Community or any of the 50 countries that have adopted the standards. While much attention has been focused on the efforts of large companies in achieving ISO-9000 registration, little is known about the awareness, attitudes, concerns, and preparedness of small and medium-sized manufacturers in regard to ISO-9000. Based on a large-scale survey, this article provides insights into the stages and correlates of preparedness for ISO-9000, and also into major perceived barriers to achieving certification among small and medium-sized manufacturers. Important implications for management and public policy are discussed.

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Mangiarotti, Giovanni, and Cesare A.F. Riillo. "Standards and innovation in manufacturing and services: the case of ISO 9000." International Journal of Quality & Reliability Management 31, no. 4 (April 1, 2014): 435–54. http://dx.doi.org/10.1108/ijqrm-06-2012-0077.

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Purpose – The research empirically investigates the firm-level impact of ISO 9000 certification on innovation propensity. The study aims to distinguish between manufacturing and service sectors and adopts different innovation definitions aimed at capturing the peculiarities of innovation in services and small firms. Design/methodology/approach – Relying chiefly on Community Innovation Survey data for Luxembourg, the impact of certification on innovation probability is assessed using a logit model that controls for relevant firms characteristics and market features. Findings – The innovation potential of services and small firms is understated when adopting innovation definitions restricted to technological aspects and more formalised innovation activities. ISO 9000 certification may promote innovation when adopting definitions that captures sectoral innovation specificities. In particular, certification increases innovation propensity in manufacturing when the focus is on technological innovation and formalised innovation expenditures. On the contrary, when non-technological aspects are included and allowance is made for wider innovation activities, the impact of certification on services tends to emerge. However, sharper statistical evidence for manufacturing indicates a more important role of certification for innovation success in this sector. Research limitations/implications – Case-study research could supplement the findings concerning the relative effectiveness of certification in services and manufacturing. The investigation would also benefit from extensions in the econometric analysis to address comparisons across samples and potential causality issues. Practical implications – Findings are interesting to practitioners and registrars in order to identify the specific characteristics of firms for which certification provides higher innovative potential. Originality/value – The study highlights the relevance of sectoral specificities and innovation definitions for the debate about the effect of ISO 9000 certification on innovation.

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Turner, C. R., and G. F. Ortmann. "Quality management amongst South African agribusiness firms: The role of ISO 9000 Quality Assurance Standards." South African Journal of Economic and Management Sciences 2, no. 3 (September 30, 1999): 451–75. http://dx.doi.org/10.4102/sajems.v2i3.2591.

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Worldwide, the ISO 9000 quality assurance standards have received considerable support from firms seeking to improve their competitiveness. A postal survey was conducted amongst 92 South African agribusiness firms to determine the extent of the adoption of ISO 9000, reasons for certification and to identify the costs and benefits of adopting these standards. About 36 percent of the respondent firms were certified. The desire to improve customer service, a basis for quality improvement and the need to improve operational efficiency were the most important factors influencing certification. Respondents reported financial, managerial and production benefits following certification. Broadly speaking, certified firms operate as private or public companies, have parent company affiliations, are involved in manufacturing, and are established firms with large annual turnovers.

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Sun, Ying, and Wenjing Ouyang. "International Standards For Exporting Firms: Evidence From China." Journal of Applied Business Research (JABR) 30, no. 6 (October 30, 2014): 1753. http://dx.doi.org/10.19030/jabr.v30i6.8946.

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The existing literature provides mixed evidence of the impact of ISO 9000 international standards on country level export growth. Since it is costly to adopt the international standards, it is important to understand how these standards increase exports at the firm level. This paper examines the effect of ISO 9000 standards on firm-level export growth in China, which of all countries has the highest number of firms adopting ISO 9000 standards. With the assortative matching methodology, we first examine the factors related to the choice of applying for the certification. After controlling for this endogeneity issue, our results show that obtaining ISO 9000 standards significantly increases firm exports. Furthermore, we find low-tech firms and non-state-owned enterprises are more likely to benefit from adopting the standards. Overall, our study provides important guidelines for firms applying for the international quality standards.

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Shutler, Paul M. E., and Lachlan E. D. Crawford. "The challenge of ISO 9000 certification in higher education." Quality Assurance in Education 6, no. 3 (September 1998): 152–61. http://dx.doi.org/10.1108/09684889810220456.

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Sun, Hongyi. "Total quality management, ISO 9000 certification and performance improvement." International Journal of Quality & Reliability Management 17, no. 2 (March 2000): 168–79. http://dx.doi.org/10.1108/02656710010304573.

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Terziovski, Milé, and Damien Power. "Increasing ISO 9000 certification benefits: a continuous improvement approach." International Journal of Quality & Reliability Management 24, no. 2 (February 13, 2007): 141–63. http://dx.doi.org/10.1108/02656710710722266.

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Corbett, Charles J. "Global Diffusion of ISO 9000 Certification Through Supply Chains." Manufacturing & Service Operations Management 8, no. 4 (October 2006): 330–50. http://dx.doi.org/10.1287/msom.1060.0120.

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Yamada, Shu. "Cost Estimation for ISO 9000 Certification in Japanese Companies." Asian Journal on Quality 2, no. 1 (April 17, 2001): 117–35. http://dx.doi.org/10.1108/15982688200100010.

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Lagodimos, A. G., K. N. Dervitsiotis, and S. E. Kirkagaslis. "The penetration of ISO 9000 Certification in Greek Industries." Total Quality Management & Business Excellence 16, no. 4 (June 2005): 505–27. http://dx.doi.org/10.1080/14783360500078649.

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Gray, John V., Gopesh Anand, and Aleda V. Roth. "The Influence of ISO 9000 Certification on Process Compliance." Production and Operations Management 24, no. 3 (August 12, 2014): 369–82. http://dx.doi.org/10.1111/poms.12252.

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Sharma, Divesh S. "The association between ISO 9000 certification and financial performance." International Journal of Accounting 40, no. 2 (June 2005): 151–72. http://dx.doi.org/10.1016/j.intacc.2005.01.011.

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Fuller, G. Keith, and Ilan Vertinsky. "Market Response to ISO 9000 Certification of Software Engineering Processes." International Journal of IT Standards and Standardization Research 4, no. 2 (July 2006): 43–54. http://dx.doi.org/10.4018/jitsr.2006070103.

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Schoitsch, Erwin. "Software processes, assessment and ISO 9000-certification: A user's view." Journal of Systems Architecture 42, no. 8 (December 1996): 653–61. http://dx.doi.org/10.1016/s1383-7621(96)00048-3.

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van der Pijl, G. J., G. J. P. Swinkels, and J. G. Verrijdt. "ISO 9000 versus CMM: Standardization and certification of IS development." Information & Management 32, no. 6 (November 1997): 267–74. http://dx.doi.org/10.1016/s0378-7206(97)00019-0.

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Quazi, Hesan A., and Ronald L. Jacobs. "Impact of ISO 9000 certification on training and development activities." International Journal of Quality & Reliability Management 21, no. 5 (June 2004): 497–517. http://dx.doi.org/10.1108/02656710410536545.

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Franceschini, Fiorenzo, Maurizio Galetto, Domenico Maisano, and Luca Mastrogiacomo. "Clustering of European countries based on ISO 9000 certification diffusion." International Journal of Quality & Reliability Management 27, no. 5 (May 25, 2010): 558–75. http://dx.doi.org/10.1108/02656711011043535.

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Lafuente, Esteban, Alberto Bayo-Moriones, and Miguel García-Cestona. "ISO-9000 Certification and Ownership Structure: Effects upon Firm Performance." British Journal of Management 21, no. 3 (June 30, 2009): 649–65. http://dx.doi.org/10.1111/j.1467-8551.2009.00660.x.

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Kale, Serdar, and David Arditi. "Diffusion of ISO 9000 certification in the precast concrete industry." Construction Management and Economics 24, no. 5 (May 2006): 485–95. http://dx.doi.org/10.1080/01446190600601594.

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