Relevant bibliographies by topics / ISO 9000 certification

Academic literature on the topic 'ISO 9000 certification'

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Published: 4 June 2021
Last updated: 19 February 2022

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Journal articles on the topic "ISO 9000 certification"

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Franceschini, F., M. Galetto, and P. Cecconi. "A worldwide analysis of ISO 9000 standard diffusion." Benchmarking: An International Journal 13, no. 4 (July 1, 2006): 523–41. http://dx.doi.org/10.1108/14635770610676326.

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PurposeTo provide a cross‐section of International Standardization Organization (ISO) 9000 quality certification diffusion over time and its impact on industrial systems.Design/methodology/approachThe starting point of the analysis is “The ISO survey of ISO 9000 and ISO 14001 certificates” document. Available data concur to trace a synthesis of what has happened and what is in process all over the world. Five main aspects are discussed: the correspondence between ISO 9000 standards and total quality management strategy; the effects of ISO 9000 certification on business performance; the ISO 9000 certificates diffusion in the world; the comparison between economical and entrepreneurial structure of different countries and certificates diffusion; the proposal of a prediction model for the diffusion of ISO 9000 certificates.FindingsThe evolution curve of the number of certificates over time in each country presents a “saturation effect.” This behavior has been analyzed by a diffusion forecasting model. The analysis of regional share certificates evolution evidences a sensible increase of Far East countries. The analysis of ISO 9000 certificates' share by industrial sector highlights a growth for the most sectors; only a few of them show a negative trend in last two years. A relationship between ISO 9000 certificates and socio‐economic indicators of a country (human development index, gross national product) has been individuated.Practical implicationsThe stunning growth of ISO 9000 certifications all over the world confirms a strong polarization of enterprises' interest in this practice. Looking at the empirical data, some questions come out about the future. Will the certification market go on? Will certified enterprises continue to be interested to the certification process?Originality/valueThis paper analyzes the worldwide evolution of ISO 9000 certification and suggests a new prediction model for the diffusion of ISO 9000 certificates.
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Valmohammadi, Changiz, and Mohsen Kalantari. "The moderating effect of motivations on the relationship between obtaining ISO 9001 certification and organizational performance." TQM Journal 27, no. 5 (August 10, 2015): 503–18. http://dx.doi.org/10.1108/tqm-05-2014-0042.

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Purpose – The purpose of this paper is threefold, first to investigate if ISO 9001 certified companies in an Iranian province (Kermanshah) perform better than non-certified ISO 9001. Second, what is the main motivation of the manufacturing companies of Kermanshah province on obtaining ISO 9001 certification, i.e., internal or external motivations. And finally, if ISO 9001 certified companies with high scores of internal motivations, show better levels of performance in comparison with certified companies obtaining low scores of internal motivations. Design/methodology/approach – A survey questionnaire was distributed to the 350 companies with ISO 9000 certification, and a total of 287 usable responses were returned. Using a structural equation model, this study empirically examines the relationship between ISO 9000 implementation and firm performance, and the moderating role of firm motivation on organizational performance. Findings – The results demonstrate that ISO 9001 certified companies show better organizational performance than non-certified ISO 9001 companies and internal motivations play more important role on obtaining ISO 9001 certificate than external motivations. Also ISO 9001 certified companies with high scores of internal motivations show better levels of performance than those ISO 9001 certified companies with low scores of internal motivations. Research limitations/implications – The sample is restricted to only a single region and manufacturing, so it would be strongly recommended that data be gathered from various parts of Iran including both manufacturing and service industries. As in this study the data gathered were cross-sectional, it is recommended in order to gain deeper understanding of the cause-and-effect relationship among the variables data to be gathered longitudinally. Originality/value – This study represents a first attempt to construct a conceptual framework that integrates the motivations behind implementing ISO 9000 certification, and ISO 9000 performance in the context of Iran and gives a particular focus on the Iran manufacturing companies.
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Franceschini, Fiorenzo, Maurizio Galetto, Luca Mastrogiacomo, and Luciano Viticchiè. "Diffusion of ISO 9000 and ISO 14000 certification in Italian commodity sectors." International Journal of Quality & Reliability Management 25, no. 5 (May 23, 2008): 452–65. http://dx.doi.org/10.1108/02656710810873862.

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PurposeISO 9000 and ISO 14000 standards certification is a phenomenon involving over the years a larger and larger number of companies and organizations. Looking at the empirical data, it is observed that the phenomenon is close to saturation in many countries. In Italy, on the other hand, there is an important increase in the number of certifications. The purpose of this paper is to pick out the different components and aspects which make Italian dynamics so particular.Design/methodology/approachIn order to do that the single commodity sector was analyzed, studying certifications diffusion in terms of certified sites. With the aim of specializing the analysis within commodity sectors, this information has been compared with the Gross Domestic Product (GDP) percentage expressed by each sector.FindingThe analysis shows that ISO certifications diffusion followed different dynamics depending on the commodity sectors. These reacted in different ways to the discontinuity of 2003, the year in which ISO 9000 standards changed from the 1994 to the 2000 version.Research limitations/implicationsFuture research efforts will be directed at an in‐depth analysis of the differences between ISO 9000 and ISO 14000 certified and analogous non‐certified firms. This analysis will be performed using performance indices such as the number of employees, the profitability, the volume of business, etc.Originality/valueThe paper analyzes the dynamic of ISO 9000 and ISO 14000 certification diffusion in Italy in different commodity sectors. The term of comparison is given by the contribution given by each sector to the GDP.
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Flott, Leslie W. "Is ISO 9000 certification necessary?" Metal Finishing 93, no. 11 (November 1995): 77–80. http://dx.doi.org/10.1016/s0026-0576(05)80057-1.

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Chen, Yan-ying, Long Wu, and Qing-guo Zhai. "Does ISO 9000 Certification Benefit Service Firms?" Sustainability 11, no. 21 (October 23, 2019): 5886. http://dx.doi.org/10.3390/su11215886.

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This paper examines whether ISO 9000 certification benefits service firms in terms of their financial performance and promotes sustainable improvement. We argue that in a developing country setting such as China, the massive benefits brought by the signalling effect of the certification can discourage firms’ motivation to fully implement the standard of certification and lead to the decline of investment on productivity-improving activities. In other words, the certification may have negative effects on the productivity of certified firms. We investigate 89,024 firms in Chinese service industries to assess the impacts of the certification on sales, productivity and profitability of these firms. To address the potential selection bias of ISO 9000 certification, the Propensity Score Matching method and Coarsened Exact Matching method were used. Our key findings are that the ISO 9000 certification does help to increase the total amount of sales, but it decreases the productivity and profitability of these certified service firms. We also find that earlier certifiers seem to gain larger advantage in sales but more reduction in productivity, and firms with higher level of technology intensity seem to obtain a larger increase in sales and less productivity loss after receiving their ISO 9000 certification.
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Leung, Hareton K. N., Keith C. C. Chan, and Connie Poon. "Software tools for ISO 9000 certification." Managerial Auditing Journal 14, no. 1/2 (February 1999): 51–57. http://dx.doi.org/10.1108/02686909910245612.

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Singels, Jeroen, Gwenny Ruël, and Henny van de Water. "ISO 9000 series ‐ Certification and performance." International Journal of Quality & Reliability Management 18, no. 1 (February 2001): 62–75. http://dx.doi.org/10.1108/02656710110364477.

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Abramuszkinová Pavlíková, Eva, and Ivana Kuřítková. "Certification of Corporate Social Responsibility in the Czech Republic." Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis 61, no. 7 (2013): 1933–40. http://dx.doi.org/10.11118/actaun201361071933.

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Corporate social responsibility is in the focus of many companies in recent years. It becomes a way of sustainability for many companies on the market. It expresses a voluntary commitment of companies to behave responsibly to their surroundings within three pillars: economic, social and environmental one. The issue of social responsibility is developing in many European countries and European Commission is aiming at support for national CSR strategies. There are countries with highly developed CSR, on the other hand there are countries, such as the Czech Republic, where a public policy is being reformed, including discussions about CSR. This paper supports the idea that states should encourage social responsibility, as it allows businesses to become sustainable which leads to the stability of the economy. CSR activities can be focused on philanthropy, the care of the employees, the environment and transparency of economic activities. The process of CSR certification is important in the development of CSR in the Czech Republic. It allows companies to demonstrate their activities and visible achievements in this field. This paper describes the most popular types of certifications that are used in the Czech Republic and standards that do not have certification purposes, but they are very important. These are standards SA 8000, ISO 26000, ISO 9001, ISO 9004, ISO 9000, ISO 14001, ISO 14004, OHSAS 18001, IQNet SR 10 and the National Quality Policy.
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Kakouris, Andreas P., and Eleni Sfakianaki. "Impacts of ISO 9000 on Greek SMEs business performance." International Journal of Quality & Reliability Management 35, no. 10 (November 29, 2018): 2248–71. http://dx.doi.org/10.1108/ijqrm-10-2017-0204.

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Purpose The purpose of this paper is to explore the association between ISO 9000 certification and business performance for small-to-medium enterprises in the food and beverage (F&B) industry. Design/methodology/approach The research employed a qualitative approach based on case studies to investigate in depth how companies perceive ISO 9001. More specifically, four enterprises were examined, and a total of 26 semi-structured in-depth interviews were conducted with top and middle managers from the companies. Questions were validated by experts and through pilot interviews. In total, 45 documents of a broad range related to the quality management system were examined. Personal observation and non-structured consultation with personnel were also used to evaluate the possible impacts and livelihood outcomes. Findings Research findings showed that the certified companies in the F&B industry gain a number of both internal and external benefits, including: quality awareness, increased productivity, increased personnel participation and efficiency, improved image and penetration into new markets. Regarding the financial benefits of certification, the findings are not as convincing, as one company reported no financial benefits, and the rest reported that financial benefits are indirect and intangible. Conclusively, it can be said that SMEs that wish to pursue certification should certainly expect benefits. Practical implications Although many studies have concentrated on analyzing the impact of the implementation of ISO 9001 certification, there is still a clear need for research in specific sectors. Practicing managers and researchers will be able to examine findings in order to evaluate benefits and weaknesses from certification, thereby identifying and acting before and after certification. Originality/value Although the F&B industry has shown a great preference for the ISO 9000 standard and has adopted it extensively, scant empirical evidence has been recorded on the subject. This paper contributes to a better understanding of the benefits for implementing the ISO 9001 certification and to the analysis of its application to the ever-important F&B industry in Greece, a country whose economy is particularly supported by SMEs and has been severely hit by the economic crisis. Researchers will therefore further their knowledge, understand benefits but also acknowledge weaknesses.
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KITSOPOULOS, K. P., P. W. SCOTT, and C. A. JEFFREY. "ISO 9000 quality assurance certification in the mining sector of Greece." Bulletin of the Geological Society of Greece 34, no. 3 (January 1, 2001): 1059. http://dx.doi.org/10.12681/bgsg.17153.

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All over the world, businesses have started moving towards Quality Assurance and the adoption of ISO 9000 Standards. In this study, we examined the status of the Quality Assurance Certification of companies which operate in the mining sector in Greece. It is certain that the companies have started working towards Quality Management and Quality Assurance Certification. The movement towards Quality Assurance is customer driven. The specific motives for implementing Quality Assurance Certification were customer satisfaction, to gain a competitive advantage and improve business efficiency. They anticipate a better business image, to increase customer satisfaction and strengthen their market share. The level of criticism for some aspects of the ISO 9000 certification, which has been recorded in other parts of the world, was not found in Greece. Following the introduction of ISO 9000, some mining companies also included in their strategy the introduction of ISO 14000 which relates to Environmental Management Systems.
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Dissertations / Theses on the topic "ISO 9000 certification"

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Le, Ha Thi Viet. "Assessing impact of ISO 9000 certification on international trade." Connect to this title online, 2009. http://etd.lib.clemson.edu/documents/1252937743/.

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Dick, Gavin Peter McDonald. "Shedding light on the business benefits of ISO 9000 certification." Thesis, Staffordshire University, 2003. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.402441.

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Lewden, Marie. "La qualité dans l'industrie pharmaceutique et la certification ISO 9000." Bordeaux 2, 1995. http://www.theses.fr/1995BOR2P028.

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Leong, Sok I. "Managerial FAD or organizational enhancement? ISO 9000 certification in a public organization." Thesis, University of Macau, 2004. http://umaclib3.umac.mo/record=b1636748.

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Adamson, Julie M. "Analysis of ISO 9000 quality standards management certification instruction in California undergraduate engineering programs." Thesis, California State University, Dominguez Hills, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1524283.

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The purpose of this thesis was to study how and to what extent ISO 9000 quality standards management certification is taught on the undergraduate level in courses in California ABET-accredited 4-year engineering programs. The level of knowledge of the standard among graduates is of concern because well-educated engineers are important to the future of businesses in the global economy, and the ISO 9000 series is an enduring standard of global significance. An email survey was conducted of over 2000 undergraduate engineering professors who are currently teaching in public and private California universities. The overview of responses indicates that, although the majority of professors have over 10 years of teaching experience and a past background in industry, ISO 9000 series certification is not widely understood, taught, or valued. Engineering students and their future employers are clearly not gleaning the benefits of learning this valuable global standard.

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Cesare, Marie-Claire. "Coordination,organisation et normalisation -la norme Iso 9000 comme modèle d'organisation normalisée." Paris 13, 2004. http://www.theses.fr/2004PA131001.

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La norme Iso 9000 se caractérise par l'originalité de son objet et de sa fonction mais aussi par ses effets spécifiques sur les organisations. Elle porte sur le processus de management de la qualité pour l'organisation dans sa globalité et non pour les produits seulement et vise non pas la compatibilité technologique industrielle ex post mais l'interopérabilité ex ante des processus technologiques en contraignant au respect du principe générique de traçabilité du produit pour la demande dans le processus global de travail. Ainsi, les tiers externes (clients ou auditeurs) peuvent-ils connaître précisément le déroulement interne dans la réalisation d'un produit. L'exigence fondatrice porte en effet sur la codification en procédures de tous les savoir-faire et les pratiques internes. L'autre originalité est d'ouvrir la relation bilatérale traditionnelle d'offre et de demande à un tiers institutionnel qui permet à l'organisation d'obtenir une 'certification' négociable sur le marché. Toutefois, si son interprétation économique habituelle valorise son influence dans les relations interagents (asymétrie d'informations et mécanisme des prix), ses effets sur la coordination intraorganisationnelle l'imposent aussi comme une problématique du changement organisationnel et de l'économie des organisations. C'est donc également en terme de relations de travail, de processus d'identification et d'échanges d'informations que la problématique doit être envisagée. L'objet de la présente recherche consiste à mettre en évidence les apports d'un tel point de vue et propose d'élaborer à partir des caractères de la norme Iso 9000, un 'modèle d'organisation normalisée'
Its original object and function characterize the Iso 9000 standard as do its specific effect on the organizations. It concerns the global quality management process inside organizations rather than the products, aiming not at ex post technological compatibility but ex ante interoperability of the technological processes by imposing compliance with the generic principles of product traceability within the global work process. Thus third party partners -customers or auditing consultants- can have access to reliable information about the different stages of the manufacturing processes. The founding principle requires that all internal working routines and know-how be codified into procedures. The other original point consists in opening the traditional bilateral relationship between the supply and the demand to a third institutional party which allows the organization to obtain the special negotiable "certificate of Quality" from ISO. However, although the usual theoretical interpretation highlights its influence on the relations between agents - asymmetric information and pricing mechanism- its effects on the internal organizational coordination impose it also as a method for organizational changes and managerial policies. Therefore issues such as labor relationships, identification to values and information exchange must also be considered. The object of the present research will show the contributions and limits of this hypothesis and extract from the Iso 9000 standard the characters of a tacit model of work organization
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Williams, John W. "A Study of The Correlation of The ISO-9000 Quality Control Program on The Financial Results of Information Technology Companies Who Have Achieved ISO-9000 Certification." NSUWorks, 2001. http://nsuworks.nova.edu/gscis_etd/925.

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In Europe, the ISO·9000 series of standards has become the entry barrier for companies doing business with the Economic Union (EU). Given the globalization of international trade, a large percentage of American companies are incurring additional expenses in seeking ISO-9000 quality registration as both a symbol of their commitment to quality and quality products and as a method to enhance productivity. This research examined the research question" To what extent does a company becoming ISO 9000 certified improve their financial performance in the years immediately after certification?" To address this question two research hypotheses and two null hypotheses were developed. The first null hypothesis was "there is no significant difference between ISO 9000 certified companies and non-ISO 9000 certified companies, on a set of financial performance indicators considered simultaneously, over the five year period prior to certification. The first research hypothesis was "There is a significant difference between ISO 9000 certified companies and non-ISO 9000 certified companies, on a set of financial performance indicators considered simultaneously, over the five year period prior to certification. The second null hypothesis was "There is no significant difference between ISO 9000 certified companies and non-ISO 9000 certified companies, on a set of financial performance indicators considered simultaneously, during the three year period after becoming certified." The second research hypothesis was "There is a significant difference between ISO 9000 certified companies and non-ISO 9000 certified companies, on a set of financial performance indicators considered simultaneously, during the three year period after becoming certified." Results from analysis concluded that the first null hypothesis was rejected; there was a significant difference at the multivariate level across the groups in the five-year period immediately preceding ISO -- 9000 certification. More significantly, the second null hypothesis was not rejected. There was not enough evidence to conclude that a significant difference exists in the four-year financial performance indicators between the selected software companies that are ISO 9000 Certified compared with those selected software companies that are not ISO 9000 Certified.
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Lérat-Pytlak, Jérôme. "Le passage d' une certification ISO 9001 à un management par la qualité totale." Toulouse 1, 2002. https://tel.archives-ouvertes.fr/tel-00011414.

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Le nombre toujours croissant d' entreprises certifiées ISO 9001, le souhait de plusieurs d' entre elles de s' engager dans un management par la qualité totale (TQM), et la nouvelle édition 2000 des normes ISO 9000 soulèvent un questionnement très actuel : sous quelles conditions une certification ISO 9001 prédispose-t-elle l'organisation à une mise en oeuvre du TQM ? Au moyen d'un cadre conceptuel issu des théories des organisations et du paradigme de la stratégie centrée sur les ressources, et sur la base d' une étude de cas, cette thèse conduit à proposer un modèle pour une transition réussie entre certification et TQM. Un test de ce modèle auprès de 139 entreprises certifiées permet de mettre en évidence l' existence de relations significatives entre la conception du dirigeant relative au TQM, les motivations et pratiques de certification, et finalement le positionnement de l' entreprise certifiée par rapport au TQM
The increasing number of ISO 9001-accredited firms, the desire of many of them to step into total quality management (TQM)n and the publication in 2000 of news ISO 9000 standards that explicitly integrate several TQM principles, raise a very topical question : does ISO 9001 accreditation predispose an organization towards TQM, and if so, under what conditions ? By means of a transdisciplinary conceptual framework based on organizational theory and on the resource-based paradigm of firm strategy, this doctoral thesis submits an explanatory model of a successful transition from accreditation to TQM. Testing this model with 139 accredited companies reveals significant relationships between the managing director's conception of TQM, the motives for and practices related to accreditation and, finally, the accredited firm's positioning with regard to total quality management
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Maurand-Valet, Anne. "La norme entre paradoxe et nécéssité : Une étude du rôle du responsable qualité." Montpellier 2, 2004. http://www.theses.fr/2004MON20209.

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Furtado, Artur José Queiroz Novais. "O impacte de sistemas de qualidade certificados no desempenho das empresas portuguesas." Master's thesis, Instituto Superior de Economia e Gestão, 2002. http://hdl.handle.net/10400.5/794.

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Mestrado em Gestão e Estratégia Industrial
Apesar da crescente popularidade da certificação ISO 9000, há pouca evidência empírica da sua relação com o desempenho organizacional. A investigação sobre este tema é crucial para apoiar a decisão empresarial de investimento em sistemas de Qualidade certificados. Tal escolha deve ser baseada em evidência concreta quanto aos seus efeitos sobre o desempenho organizacional, diferenciação face à concorrência e valor acrescentado. Esta dissertação tem como objectivo a caracterização do impacte de sistemas da Qualidade certificados segundo as normas ISO 9000, no desempenho das empresas, medido por indicadores sobre os quais a literatura espera que se verifiquem melhorias: volume de negócios, produtividade do trabalho e produtividade dos materiais. Com base num processo de inquirição postal a empresas portuguesas com sistemas de Qualidade certificados, explora-se empiricamente a relação entre a certificação ISO 9000 e indicadores de desempenho económico, determinando-se se essas empresas registaram uma evolução do seu volume de negócios, produtividade do trabalho e materiais superiores à média do sector, entre o antes e o depois da certificação. Foi estudada uma amostra de 31 empresas portuguesas com sistemas de Qualidade certificados entre 1993 e 1996. Em comparação com o sector de referência, as empresas certificadas da amostra cresceram mais (ou viram diminuir menos) o seu volume de negócios e a produtividade dos materiais utilizados, enquanto o aproveitamento do factor trabalho evoluiu abaixo da média. Em confronto com os objectivos a que se propõe a certificação e com a literatura que defende a sua utilização, os resultados obtidos na amostra estudada mostraram existir maior dificuldade em cumprir expectativas relacionadas com a produtividade do trabalho. Os resultados desta investigação devem contribuir para reforçar a necessidade de encarar a opção de certificação como um investimento que deve ser avaliado de acordo com os custos e benefícios esperados.
Despite the growing popularity of ISO 9000 certification, scarce empirical evidence exists on its relation with organizational performance. Researching this subject is crucial for supporting the companies' investment decision in certified Quality systems. Such choice should be firmly based on concrete evidence on the effects on organizational performance, differentiation from competitors and economic added value. This theses aims at characterizing the impact of ISO 9000 certified Quality systems on company performance, as measured by indicators upon which the literature expects improvement to occur: turnover, labour productivity and productivity of materials. Based on a postal inquiry to Portuguese companies with ISO 9000 certified Quality systems, the relationship between ISO 9000 certification and organizational performance is analysed, asserting whether the turnover, labour productivity and productivity of materials of those companies evolved above their respective industrial average, between the before and after the certification. A sample of 31 Portuguese companies, with Quality systems certified between 1993 and 1996, was studied. In relation to the industry, the turnover and productivity of materials of certified companies grew more (or decreased less), whereas the labour productivity evolved below the average. Certified systems were found to have more trouble in living up to the expectations in what concerns labour productivity. The results from this research should reinstate the need to look upon ISO 9000 certification as an investment meant to be evaluated with respect to the expected costs and benefits.
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Books on the topic "ISO 9000 certification"

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Blokdijk, Gerard. ISO 9000, ISO 9001 100 success secrets: The missing ISO 9000, ISO 9001, ISO 9001 2000, ISO 9000 2000, checklist, certification, quality, audit and training guide. S.l.]: Gerard Blokdijk, 2008.

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Dalfonso, Maureen A. ISO 9000: Achieving compliance and certification. New York: Wiley, 1995.

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Basic metrology for ISO 9000 certification. Oxford: Butterworth-Heinemann, 2002.

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Puri, Subhash C. ISO 9000 certification and total quality management. 2nd ed. Ottawa-Nepean, Ont: Standards-Quality Management Group, 1995.

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Laudoyer, Guy. La certification ISO 9000: Un moteur pour la qualité. 2nd ed. Paris: Éditions d'Organisation, 1996.

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Rabbitt, John T. The ISO 9000 book: A global competitor's guide to compliance & certification. White Plains, N.Y: Quality Resources, 1993.

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A, Bergh Peter, ed. The ISO 9000 book: A global competitor's guide to compliance & certification. 2nd ed. White Plains, N.Y: Quality Resources, 1994.

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Gumpp, Gunther B. ISO 9001-9003 quality system audit and checklist: Handbook for system assessment and certification. Issaquah, Wash: Quality Control Systems and Services, 1995.

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Stamatis, D. H. Documenting and auditing for ISO 9000 and QS-9000: Tools for ensuring certification or registration. Chicago: Irwin Professional Pub., 1996.

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A, Bergh Peter, ed. The ISO 9000 book: A global competitor's guide to compliance and certification. 2nd ed. New York: Quality Resources, 1994.

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Book chapters on the topic "ISO 9000 certification"

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Alcorn, Janice E. "The Benefits of ISO 9000 Certification." In A Collection of Papers Presented at the 55th Conference on Glass Problems: Ceramic Engineering and Science Proceedings, Volume 16, Issue 2, 15–18. Hoboken, NJ, USA: John Wiley & Sons, Inc., 2008. http://dx.doi.org/10.1002/9780470314661.ch3.

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van der Pijl, G. J., J. G. Verrijdt, and G. J. P. Swinkels. "Beyond ISO 9000: trends in the standardization and certification of the quality of information systems development." In Information and Communication Technologies in Tourism, 202–11. Vienna: Springer Vienna, 1995. http://dx.doi.org/10.1007/978-3-7091-7596-5_23.

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Hinsch, Martin. "The Certification Process." In ISO 9001:2015 for Everyday Operations, 9–14. Wiesbaden: Springer Fachmedien Wiesbaden, 2019. http://dx.doi.org/10.1007/978-3-658-25550-3_3.

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Wiengarten, Frank, George Onofrei, Paul Humphreys, and Brian Fynes. "A Supply Chain View on Certification Standards: Does Supply Chain Certification Improve Performance Outcomes?" In ISO 9001, ISO 14001, and New Management Standards, 193–214. Cham: Springer International Publishing, 2017. http://dx.doi.org/10.1007/978-3-319-65675-5_11.

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Wright, Graham. "Achieving ISO 9001 Certification for an XP Company." In Extreme Programming and Agile Methods - XP/Agile Universe 2003, 43–50. Berlin, Heidelberg: Springer Berlin Heidelberg, 2003. http://dx.doi.org/10.1007/978-3-540-45122-8_6.

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Hys, Katarzyna. "ISO 9001 STANDARD MANAGEMENT SYSTEM CERTIFICATION – DATA ANALYSIS FOR SECTORS BY COUNTRY." In Quality Production Improvement - QPI, edited by Robert Ulewicz, 162–69. Warsaw, Poland: Sciendo, 2019. http://dx.doi.org/10.2478/9783110680591-022.

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Vannier, Benoît, Laurent de Castelbaiac, and Laurent Teysseyre. "ISO 9001 Certification of the Selection and Recruitment Department of Air France (DP.GS)." In Business Process Excellence, 237–46. Berlin, Heidelberg: Springer Berlin Heidelberg, 2002. http://dx.doi.org/10.1007/978-3-540-24705-0_14.

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Ying, Yan Ching, and Keith C. C. Chan. "A Lotus Notes Implementation of A Workflow Automation Tool for ISO 9001 Certification." In Software Quality Management VI, 161–72. London: Springer London, 1998. http://dx.doi.org/10.1007/978-1-4471-1303-4_14.

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Tilleman, Kelly, Etienne Van den Abbeel, Ilse De Croo, Anneleen Van de Velde, Bjorn Heindryckx, Sandra Deltombe, Isabelle Stuyver, Annick Geril, and Petra De Sutter. "Belgium: ISO 9001:2000 Certification as a Base for Total Quality Management in ART." In Quality Management in ART Clinics, 217–23. Boston, MA: Springer US, 2012. http://dx.doi.org/10.1007/978-1-4419-7139-5_19.

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HOYLE, D. "Beyond ISO 9001 Certification." In ISO 9000 Quality Systems Handbook - updated for the ISO 9001:2008 standard, 761–64. Elsevier, 2009. http://dx.doi.org/10.1016/b978-1-85617-684-2.00040-2.

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Conference papers on the topic "ISO 9000 certification"

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Haley, G. A., and R. G. Consterdine. "BS EN ISO 9002 - experiences of implementation on the District Line." In IEE Symposium on Pros and Cons of ISO 9000 Accredited Certification. IEE, 1998. http://dx.doi.org/10.1049/ic:19980629.

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Xu, Xusong, Wei Zhao, and Yuntan Luo. "The Financial Effects of ISO 9000 Certification for Chinese Firms." In 2008 4th International Conference on Wireless Communications, Networking and Mobile Computing (WiCOM). IEEE, 2008. http://dx.doi.org/10.1109/wicom.2008.1885.

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"A practical approach to ISO 9000 certification for EMC services." In Proceedings of the International Conference on Electromagnetic Interference and Compatibility'99. IEEE, 1999. http://dx.doi.org/10.1109/icemic.1999.871647.

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Davies, E. C. "ISO 9000 and its influence on customer satisfaction at automotive main dealers in South Wales." In IEE Symposium on Pros and Cons of ISO 9000 Accredited Certification. IEE, 1998. http://dx.doi.org/10.1049/ic:19980625.

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Burgess, N. "Lessons learned in quality management - a rational role for certification." In IEE Symposium on Pros and Cons of ISO 9000 Accredited Certification. IEE, 1998. http://dx.doi.org/10.1049/ic:19980623.

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Macneil, C. "Pros and cons - an industry specific issue." In IEE Symposium on Pros and Cons of ISO 9000 Accredited Certification. IEE, 1998. http://dx.doi.org/10.1049/ic:19980626.

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Baulch-Jones, I. "From rhetoric to reality - making ISO9000 work for you." In IEE Symposium on Pros and Cons of ISO 9000 Accredited Certification. IEE, 1998. http://dx.doi.org/10.1049/ic:19980624.

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Sedani, C. M., and R. R. Lakhe. "Critical Factors to Attain ISO 9000 Certification: A Survey of Indian SMEs." In 2009 Second International Conference on Emerging Trends in Engineering & Technology. IEEE, 2009. http://dx.doi.org/10.1109/icetet.2009.65.

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"How will the proposed revisions to ISO 9000 affect 3rd party certification bodies." In IEE Seminar on ISO 9001:2000 Prepare for Impact! IEE, 2000. http://dx.doi.org/10.1049/ic:20000152.

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Amer, Saeed, and M. Prasad F. Jayasuriya. "ISO 9000 Certification: A First Step to Improve Supply Chain Performance, Evidence from Pakistan." In 2016 International Conference on Management Science and Management Innovation. Paris, France: Atlantis Press, 2016. http://dx.doi.org/10.2991/msmi-16.2016.19.

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