To see the other types of publications on this topic, follow the link: Internet in public administration – Spain.
Dissertations / Theses on the topic 'Internet in public administration – Spain'
Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles
Consult the top 50 dissertations / theses for your research on the topic 'Internet in public administration – Spain.'
Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.
You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.
Browse dissertations / theses on a wide variety of disciplines and organise your bibliography correctly.
1
Osinowo, Gbenga Ayodeji. "Internet and Telecommunications Companies' Provision of Customer Information to the Government." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7248.
Full textAbstract:
The strategy of the National Security Agency (NSA) surveillance program is to incorporate the private sector into the bulk data collection of customers information, yet there is little legislative and judicial oversight. As a result, internet and telecommunications companies participated, placing at risk protected privacy interests of their customers. Using policy feedback theory and narrative policy framework as the theoretical framework, the purpose of this qualitative, case study was to explore how the federal government gains compliance of the internet and telecommunications industry to engage in information sharing with NSA during post 9/11, 2001 terrorists' attack. Secondary data were collected about internet and telecommunications companies through document analysis, corporate records, and credible news sources. These data were compiled as raw data and developed into codes, which led to categories and eventually developed into themes. Findings indicate that private companies participated for three main reasons: first, an interest in preserving national security, second, they believed they had limited or no liability, and third, profit-making. At the same time, the participants expressed concerns that the government gained compliance via the use of coercion, influence, and persuasion. The positive social change implication of this study includes recommendations to public policy practitioners/evaluators that it is necessary to include private sector analysis in a comprehensive review of public policy because inter-dependencies of the private-public sector guarantees effective public policy implementation/ assessment.
2
Lo, Mouhamadou. "L' administration électronique et le droit public." Paris 1, 2004. http://www.theses.fr/2004PA010279.
Full textAbstract:
Internet connaît depuis quelques années une application croissante dans l'activité de l'administration, qu'elle soit centrale ou territoriale. L'administration électronique, source de simplification des démarches administratives, s'affirme chaque jour comme l'instrument privilégié d'une nouvelle stratégie de communication au service des usagers. Elle se traduit par un échange sous forme numérisée des formalités administratives entre les services publics et les citoyens. Le gouvernement veut en faire un outil majeur en vue d'améliorer le service rendu aux administrés avec la mise en ligne des formulaires, des données publiques et la création de nouvelles procédures électroniques. Toutefois, sa mise en oeuvre est un véritable laboratoire en tant que siège d'évènements ayant des conséquences juridiques importantes voire préoccupantes. En effet, l'Internet public se conjugue avec l'obligation de résoudre quelques défis juridiques qui tiennent à la définition de nouveaux moyens de sécurité (sécurité des systèmes informatiques, confidentialité des données, la cybercriminalité, etc. ) et à l'encadrement des procédures administratives numériques par rapport aux principes fondamentaux régissant le service public. Face à ces défis, le droit public est-il en mesure d'y faire face ? Les réponses à cette question constitueront les éléments essentiels de nos travaux.
3
Seth, Gautam. "Ground realities of virtual business a look at India and the United States of America /." Morgantown, W. Va. : [West Virginia University Libraries], 2002. http://etd.wvu.edu/templates/showETD.cfm?recnum=2696.
Full textAbstract:
Thesis (M.S.)--West Virginia University, 2002.Title from document title page. Document formatted into pages; contains vi, 35 p. : ill. (some col.). Includes abstract. Includes bibliographical references (p. 33-35).
4
Jackson, Nigel. "Online political communication : the impact of the Internet on MPs 1994-2005." Thesis, Bournemouth University, 2008. http://eprints.bournemouth.ac.uk/12339/.
Full textAbstract:
Existing research on MPs using the Internet (Halstead 2000, Perrone 2002, Ward and Gibson 2003, Jackson 2003, Ward and Lusoli 2005, Ward et al. 2005, Jackson 2005, Auty 2005, Jackson 2006b) has tended to be too reliant on content analysis; restricted to one part of the Internet, and involved limited research on the views of actual users of an MP.s online presence their views of it. This thesis seeks to identify the impact of the Internet on MPs through: their campaigning abilities; the impact on their role as representatives and how MPs communicate. The research triangulates data on the impact of websites, email, e-newsletters and weblogs through content analysis, questionnaires and interviews. The data collated has helped develop a theoretical understanding of how MPs campaign, represent and communicate. First, there is evidence that e-newsletters can be used as effective vote- winners by encouraging constituents to switch votes. This „incumbency effect. (Krasno 1994) suggests that existing research (Curtice and Steed 1997, Butler and Collins 2001) has under-estimated the effect of a personal vote (Cain et al. 1987). Second, websites and e-newsletters are helping MPs develop a new representative role, by providing an „information portal. which encourages local participation. Third, there is evidence that we are on the threshold of a new model of e-representation. MPs. use of e-newsletters appears to be developing a parallel of e-constituency which enhances the relationship geographical constituents have with their MP. At the same time, weblogs are creating a separate e-constituency whose online link to an MP is based on interest not geography. Fourth,a typology has been created for explaining how MPs use the Internet, with four different characteristics:technophobes; bandwagoners; mapie; and pioneers. The Internet is creating a new architecture of representation with both a territorial axis, and an issue axis accessible from the computer keyboard.
5
Li, Po-hung. "The implementation of e-government in Hong Kong." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B3653870X.
Full text
6
Chan, Yuen-lai. "Evaluate the implementation of e-government in Hong Kong." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B4101439X.
Full text
7
Kahaar, Saadick. "Monitoring and controlling of projects within selected organisations in the public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2651.
Full textAbstract:
Thesis (MTech (Public Management))--Cape Peninsula University of Technology, [2017].The study is located within a Project Management paradigm. The South African national Department of Education’s (the DOE) approach to e-Education and its directive issued in 2004 to integrate Information and Communication Technologies (ICT’s) into teaching and learning forms the premise of this study. In 2009, the Western Cape Government adopted the Modernisation Programme to bring the provincial government on par with international best practice, to ensure that government officials are fit for their respective purposes. The challenge for the Western Cape Government was its ability to implement a project management approach to all activities performed by all stakeholders and role players in the project implementation process. The core objective of the study was to develop a theoretical framework to monitor and control projects and practices within selected provincial government departments in the Western Cape, with specific reference to the Department of the Premier (DotP) and the Western Cape Education Department, in order to achieve and provide an improved project management approach to monitor and control projects when implementing strategy and, in turn, enhance effective and efficient service delivery. A qualitative research approach was used, as the researchers were keen to hear verbal accounts around the experiences and perceptions of selected individuals within the Department of the Premier and Western Cape Education Department around the MSPiL Training Project in particular, and how it is monitored and controlled. Applicable literature was consulted which indicated the complexity of project management in the public sector as it relates to monitoring and control of projects. Methods/mechanisms, procedures and systems for defining, planning, scheduling, controlling, organising, monitoring and evaluating project activities to enhance service delivery, were forwarded. One of the core findings of the study was that an agile project management approach/methodology is best suited to an environment that has faster turnaround times with more streamlined, speedier approvals and processes, red tape reduction, as well as more direct communication channels. The aforementioned lacked in the South African public sector. A recommendation forwarded is that the Department of the Premier, Centre for e-Innovation’s (Directorate GITO: Education, Cultural Affairs and Sport) project office and a task team that specifically deal with the MSPiL project should clearly understand their department’s requirements whilst defining, planning and managing projects to improve project management maturity, as well as constantly communicate the roadmap, benefits and progress at both project/programme, departmental and provincial level by 2019, since this is when the Western Cape Provincial Strategic Plan reaches its end. This will assist the department and its MSPiL project team to improve project tasks and activities for future projects with similar characteristics.
8
Settles, Alexander Matthew. "E-government implementation." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 254 p, 2007. http://proquest.umi.com/pqdweb?did=1362535341&sid=3&Fmt=2&clientId=8331&RQT=309&VName=PQD.
Full text
9
Gorelli, Hernández Juan. "Delimitation of the Non-Fixed Indefinite Worker of Public Administrations in Spain." Derecho & Sociedad, 2017. http://repositorio.pucp.edu.pe/index/handle/123456789/117392.
Full textAbstract:
With this study the status of “non-fixed indefinite” in the service of the government workers is analyzed. The “no permanent fixed” are those workers who although initially had a temporary contract with an administration, it has become indefinite due to irregularities thereof. Analyze how Spanish jurisprudence has tried to strike a balance between labor interests (of job security) and public (the constitutional principles of equality, merit and ability in access to public service).Con este estudio, se analiza la situación jurídica de los trabajadores “indefinidos no fijos” al servicio de las Administraciones Públicas, es decir, aquellos que si bien, inicialmente, tenían un contrato de carácter temporal, éste se ha convertido en indefinido como consecuencia de las irregularidades del mismo. Analizaremos, cómo la jurisprudencia española ha intentado establecer un cierto equilibrio entre los intereses laborales (de estabilidad en el empleo) y los públicos (los principios constitucionales de igualdad, mérito y capacidad en el acceso a la función pública).
10
Vacca, Alessia. "Rights to use and have used minority languages in the public administration and public institutions : a comparative study of Italy, Spain and the UK." Thesis, University of Aberdeen, 2013. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=192189.
Full textAbstract:
This thesis examines one of the most important areas through which a state can affect the vitality of a minority language community: the use of minority languages in the public administration. The study begins with an examination of the European Union Framework with regard to the protection of minority languages in the light of the Treaty of Lisbon and the Charter of Nice. It analyses the relevant Council of Europe Treaties, and in particular the European Charter for Regional or Minority Languages in so far as they deal with the protection of minority languages in the public administration and public institutions. The thesis also assesses the CoE and EU Frameworks for the protection of minority languages. The national and regional legislation of Italy (Valle d’Aosta, Trentino Alto Adige, Friuli Venezia Giulia, Sardinia and Sicily), Spain (Catalonia, Basque Autonomous Community, Navarra, Galicia, Balearic Islands and Valencia) and UK (Wales, Scotland and Northern Ireland) are scrutinized to compare the different approaches adopted for the protection of minority languages. This analysis is focused on the crucial sectors of the public administration and public institutions which have both a high symbolic value and significant levels of inter-action with the minority language-speaking populations. The similarities and differences between the Italian, Spanish and the UK legislation in this field are examined, such gaps as exist between the aims of the legislation and reality are identified, as are the difficulties in the implementation of this form of legislation in the public administration.
11
Nicholls, Tom. "Digital era local government in England : service reform and the Internet." Thesis, University of Oxford, 2016. https://ora.ox.ac.uk/objects/uuid:d85d7964-80d2-4b6d-bfac-418ed4f0fa6a.
Full textAbstract:
Local governments have been developing online services, aiming to better serve the public and reduce administrative costs. However, the impact of this work, and the links between governments' online and offline activities, remain uncertain. Using a new full-population dataset of the UK government web, this thesis directly analyses the structure and content of government online. It argues that recent digital-centric public administration theories, typified by the Digital Era Governance quasi-paradigm, are not empirically supported by the UK local government experience. Instead, it argues for a positive but critical attitude to the value of technology in public administration. New methods are developed for full-text empirical analysis of government web crawl data and the use of machine learning approaches for adding attributes to full-population data. Webometric and content analyses of the .gov.uk web are conducted, together with a time-series panel regression of English local government cost, service quality, satisfaction, and an expert assessment of web provision. English local government online is highly heterogeneous and there is remarkably little intrinsic structure to the .gov.uk web. Geography is weakly visible in online government structures, but there is little evidence that online structures closely reflect the offline activities of government. Empirically, English local governments' web development levels are found not to be associated with improvement in the cost of, quality of, or satisfaction with council services, challenging the merit of online approaches to service improvement. Overall, the importance of digital-centric approaches to local government service improvement is challenged. A more nuanced theoretical approach to online service delivery is advocated, which discards utopian enthusiasm and focuses on concrete service improvements. It is recommended that full-population quantitative analyses be used more broadly in political science, with awareness of both the opportunities and the challenges associated with them.
12
Beil, Thomas F. "City hall in cyberspace how local governments are using the Internet to deliver services and interact with the public /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1998. http://www.kutztown.edu/library/services/remote_access.asp.
Full textAbstract:
Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1998.Typescript. Abstract preceeds thesis as one preliminary leaf. Source: Masters Abstracts International, Volume: 45-06, page: 2931. Includes bibliographical references (leaves 66-77).
13
Hannig, Jennifer L. "Is the American government ready for e-government?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
Full text
14
Evans, Daniel, and mikewood@deakin edu au. "The internet and competitive advantage in Australian professional sport organisations." Deakin University. Bowater School of Management and Marketing, 2002. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20050825.144334.
Full textAbstract:
The electronic revolution has proven to be a powerful stimulus for change in business practice. As a business tool however, the Internet must endure the same scrutiny under which other business activities are placed. If the use of the Internet in business is a sound strategy, then it must contribute toward competitive advantage. The sport business industry has not been isolated from the vagaries of Internet applications. Moreover, as the industry has become more competitive, forcing sporting organisations towards unprecedented levels of accountability and business practice, the Internet has been increasingly seen as a potential 'holy grail' for sport organisations struggling for revenue (Stewart & Smith, 1999). This research is a response to these pressures. It seeks to identify Internet based opportunities for competitive advantage, and to provide strategies and recommendations for the successful use of the Internet in Australian professional sport organisations.
In realising this objective, a newly developed and integrated Business Activity Model has been constructed. The model assists in the identification of specific Internet based competitive advantage strategies, and provides a theoretical framework for this research. The Business Activity Model conceptualises, for the first time, the relationships between the value chain, constituents of electronically enabled competitive advantage, and the Internet.
With Australia's limited group of fully professional sports capable of sustaining the human resources and budgets necessary to implement comprehensive e-commerce strategies, the organisations selected to participate in this research represent the pinnacle of Australian professional sport clubs. Specifically, the 55 clubs competing in the Australian Football League (A.F.L.), National Basketball League (N.B.L.), National Rugby League (N.R.L.), and National Soccer League (N.S.L.) constituted the research sample and population. In concert with the 87% participation rate, sampling approached a census. A telephone-administered survey, based primarily on
the rigorously tested instrument developed by Sethi and King (1994), was employed for data collection.
This research employs a comprehensive set of descriptive statistics, and is bolstered by a confirmatory and an exploratory factor analysis, undertaken on one component of the data. The outcome of this research was the identification of seven practical recommendations for Australian professional sport organisations seeking to improve competitive advantage via the Internet. These recommendations were based on an inventory of the 'gaps' between the strategies proposed by the literature, and the practices of the sample, and relate to both overall Internet strategy, and specific web site applications. The development of the new Business Activity Model and the identification of key online strategy themes support and complement these recommendations. An examination of variations in the practices of participating organisations, and some comparisons against United States sporting organisations, also provides depth and context to the findings.
This research provides a platform for sport managers to effectively harness the potential of the Internet, through their web sites in particular, and realise significant competitive advantages. The Business Activity Model provides managers in all industries with a tool for the detection and understanding of potential elements of competitive advantage, and incorporates all activities critical to business in the new digital economy. Seven practical recommendations for improved online performance based on identified competitive advantage and strategies fulfils the primary objective of this research. E-commerce continues to grow at astronomical rates, and with the Internet poised to become the life-blood of 21st century sporting organisations, these recommendations will assist managers in their ongoing search for competitive advantage.
15
Undrahbuyan, Baasanjav. "Internet content and use by civil society and government institutions in Mongolia the situation in 2005 /." Ohio : Ohio University, 2006. http://www.ohiolink.edu/etd/view.cgi?ohiou1163524341.
Full text
16
Lau, Chi-kan, and 劉志勤. "Understanding the citizen-centric approach in e-government service delivery: a case study of the HKSARgovernment's one stop access portal - GovHK." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B46757806.
Full text
17
FUNKE, Corinna. "Digitization, fast and slow : comparing the creation of digital public services in Denmark, France and Germany." Doctoral thesis, European University Institute, 2022. http://hdl.handle.net/1814/74971.
Full textAbstract:
Defence date: 25 October 2022Examining Board: Prof. Ellen Immergut, (EUI Department of Political and Social Sciences); Prof. Hanspeter Kriesi, (EUI Department of Political and Social Sciences); Prof. Patrick Dunleavy, (London School of Economics, Emeritus); Prof. Michaël Tatham, (University of Bergen)
This thesis deals with the digitization of public services. It seeks to explain why some countries appear to digitize their public service offer at greater speed and with more ease than others, despite similar backgrounds in terms of wealth, IT infrastructure and administrative capacity. For this, the cases of Denmark, France and Germany are compared with respect to their implementation of encompassing, national systems for the provision of citizen-friendly public services online. The time frame under observation roughly covers the years 2000 until the late 2010s. Expert interviews and governmental documents form the basis for the analysis. The dominant administrative culture as well as the politicoadministrative structure that governs responsibility for administrative service provision emerged as the principal forces to explain the speed and success of states’ digitization efforts. A bureaucratic cultural legacy slows down the drive to digitize public services. A decentralized and incoherently organized administrative structure renders digitization more difficult, time-intensive and costly and leads to a disjointed service offer.
18
Lo, Wing-hong Bernard, and 盧永康. "Gauging public views through electronic channels: a case study of the Hong Kong S.A.R. Government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46781602.
Full text
19
Maritz, Yrika Vanessa. "The use of social media as a public participation strategy in the public service of Namibia." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/96916.
Full textAbstract:
Thesis (MPA)--Stellenbosch University, 2015.ENGLISH ABSTRACT: This exploratory study attempts to establish the readiness of the Namibian government in using social media as a strategy for public participation. The subject of public participation as a strategy to improve the process of policymaking has been researched extensively. Similarly, the use of social media to promote public participation which in turn influences service delivery is gaining popularity in many scholarly works. However, there is still a paucity of research investigating the use of social media as a public participation strategy to improve policymaking. Given the speed at which people worldwide have embraced the use of social media, the current study provides an opportunity to establish how the Namibian government can utilise social media as a strategy to facilitate public participation. This two-way engagement is necessary to improve the government’s efforts in the development of policies and programmes and ultimately improved service delivery. Theoretically, the analysis in this study centred on theories of public participation and emergent theories of the use of social media for good governance. The current study utilised a multi-case study approach and a combination of research techniques in collecting data. These included document analysis – in both paper and digital formats – and unstructured interviews with key respondents from the main government institutions and their strategic role in the implementation of e-government in Namibia. The study employed a systematic approach in answering all five research questions to meet the research objectives. It concludes that, although the Namibian context and legislative framework support public participation broadly, there are still a number of challenges which impact on the readiness to use social media as a strategy for public participation in the Public Service of Namibia. Following this, a set of recommendations for both policy and further research is presented.
AFRIKAANSE OPSOMMING: Hierdie ondersoekende studie poog om die gereedheid van die Namibiese regering om sosiale media as werktuig vir publieke deelname te vestig. Die onderwerp van publieke deelname as ’n werktuig om die beleidmakingsproses te verbeter, is reeds omvattend nagevors. Die gebruik van sosiale media om publieke deelname te bevorder wat om die beurt dienslewering beïnvloed, neem in verskeie akademiese bronne toe in populariteit. Navorsing wat die gebruik van sosiale media as werktuig vir publieke deelname om beleidsmaking te verbeter is skaars. Gegewe die spoed waarteen mense wêreldwyd die gebruik van sosiale media aanneem, bied hierdie studie die geleentheid om vas te stel hoe die Namibiese regering sosiale media as werktuig om publieke deelname te fasiliteer, kan gebruik. Hierdie tweerigtingbetrokkenheid is noodsaaklik om die regering se pogings in die ontwikkeling van beleide en programme en uiteindelik dienslewering te verbeter. Teoreties is die analise in hierdie studie gesentreer om teorieë oor publieke deelname en opkomende teoreë oor die gebruik van sosiale media vir goeie regeringsgedrag. Die huidige studie het ’n veelvoudige gevallestudie en ’n kombinasie van navorsingstegnieke ingespan om data in te samel. Dit het dokumentanalise – beide papier- en digitale formate – en ongestruktureerde onderhoude met sleutelrespondente van die hoofregeringsinstansies en hul strategiese rol in die implementering van e-regering in Namibië ingesluit. Die studie het van ’n sistematiese benadering gebruik gemaak om al vyf navorsingsvrae te beantwoord om sodoende aan die navorsingsdoelstellings te voldoen. Die studie bevind dat alhoewel die Namibiese konteks en wetgewende raamwerk publieke deelname breedweg ondersteun daar steeds ’n aantal uitdagings is wat ’n impak het op die gereedheid van sosiale media as ’n werktuig vir publieke deelname in die Openbare Diens van Namibië. Vervolgens word ’n stel voorstelle vir beide beleid en verdere navorsing aangebied.
20
Ahn, Michael Ji-Sung. "The role of political environment and the adoption of new information technology for citizen participation and communication by United States municipal government." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available, full text:, 2007. http://wwwlib.umi.com/cr/syr/main.
Full text
21
Van, Jaarsveldt Liza Ceciel. "Web-based training in Public Administration in South Africa principles and considerations /." Diss., Pretoria : [s.n.], 2003. http://upetd.up.ac.za/thesis/available/etd-03092004-135653.
Full text
22
Jones, Melanie Anne. "Mitigating Uncertainty Through Government Intervention-exploring the Impact of Public Policy on Internet Privacy Concerns." University of Cincinnati / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1021896261.
Full text
23
陳婉妮 and Yuen-lai Chan. "Evaluate the implementation of e-government in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B4101439X.
Full text
24
Li, Po-hung, and 李保雄. "The implementation of e-government in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B3653870X.
Full text
25
Cheung, Kwong-chief. "Comparative study on aspects of e-government in Hong Kong: policy and issues." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2005. http://hub.hku.hk/bib/B45012337.
Full text
26
Chan, Hiu-fai, and 陳曉暉. "An analysis of the performance of Hong Kong e-government: review and way forward." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B50254406.
Full text
27
Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
Full textAbstract:
Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
28
Chan, Po-chi, and 陳寶慈. "E-engagement in Hong Kong: a review of top-down engagement." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46779541.
Full text
29
Cheng, Denise, and 鄭瑞芬. "An evaluation of the impact of e-government on citizen participation in Hong Kong: a survey analysis of Hong Kongresident's responses to citizen participation through implementationof e-government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B46755792.
Full text
30
Robins, Greg. "Is a knowledge based value network an effective model for implementing e-government?" Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2004. https://ro.ecu.edu.au/theses/832.
Full textAbstract:
Is a knowledge based value network an effective model for implementing e-government? E-Government is a vision of how public sector organisations will govern, serve citizens, and interact with business partners, their employees, and other Government organisations. The “e” in e-Government represents a move to fully integrated, secure, on-demand accessible electronic Government that will: • improve integrated service delivery • provide universal citizen access • begin to enhance traditional Government structures and processes • support new Government products and services by relying on the emergence and convergence of new technologies • improve effectiveness Electronic commerce (e-commerce) has fundamentally changed the way business is being conducted and Government is rushing to catch up.
31
Messmer, John P. "The rise of the cyber-legislator : Congress and the Internet in the late twentieth century /." free to MU campus, to others for purchase, 2001. http://wwwlib.umi.com/cr/mo/fullcit?p3013003.
Full text
32
Tyksinski, Deborah J. "Conditions that support the implementation of e-goverment through the Digital Towpath Project an exploratory study /." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2009. http://wwwlib.umi.com/cr/syr/main.
Full text
33
Rana, Nripendra P. "Toward a unified model of electronic government adoption (UMEGA)." Thesis, Swansea University, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678589.
Full text
34
Stanton, Deborah Jane. "Taking shape implementing citizen-centric local digital government in Western Australia /." Connect to thesis, 2007. http://portal.ecu.edu.au/adt-public/adt-ECU2008.0011.html.
Full text
35
Han, Janice E. "Targeting Illegal Immigration through Development: Case Study of Morocco’s Two-Track Migration." Scholarship @ Claremont, 2015. http://scholarship.claremont.edu/cmc_theses/1145.
Full textAbstract:
Illegal immigration incurs tremendous economic, social, and humanitarian costs for Europe and the Maghreb countries. Previous literature on illegal immigration focuses on “coping” (border security, repatriation, and rescue) and “resolving” (social integration of immigrants). This thesis attempts to direct the European policymakers’ attention to “preventing” policy model. In essence, the prevention model seeks to reduce the incentives of the Maghreb people to migrate.
The thesis focuses on analyzing the migration pattern in Morocco, and its implications for Spain and Italy. Based on Morocco’s two-track migration pattern, the thesis argues that rural development could reduce the incentives of internal migration, and urban development could reduce the incentives of migration abroad. Finally, the thesis analyzes official development assistance (ODA) to Morocco from Spain, Italy, and the European Commission. The analysis shows that their development efforts do little to discourage Moroccans’ incentives to migrate. The thesis recommends that the Spanish and Italian governments adjust their development assistance in a way that targets either one of the two migration tracks.
36
Akers, Eugene Jeff Grafton Carl. "A study of the adoption of digital government technology as public policy innovation in the American States." Auburn, Ala., 2006. http://repo.lib.auburn.edu/2006%20Summer/Dissertations/AKERS_EUGENE_17.pdf.
Full text
37
Çelikkol, Ömer Aktel Mehmet. "Kamu yönetiminde e-devlet yapılanması ve Türkiye için e-devlet model önerisi /." Isparta : SDÜ Sosyal Bilimler Enstitüsü, 2008. http://tez.sdu.edu.tr/Tezler/TS00614.pdf.
Full text
38
Farelo, Maria. "Paranoid' or justified : e-government and privacy." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50055.
Full textAbstract:
Thesis (MPhil)--Stellenbosch University, 2004.ENGLISH ABSTRACT: Electronic government holds the promises of enabling government to become more efficient in the delivery of services to the public. E-government would ultimately mean that government departments would not work in isolation from each other. The electronic environment would mean that databases would be linked and that information would be shared across all levels of government. There are a number of issues that are presently, and will increasingly in the future impact on the success of e-government. The paradox for e-government is that while this sharing of information, paints a picture of an ideal state of affairs, that would benefit both citizen and state, there could be enormous effects on privacy. These are the ability for government to compile comprehensive profiles on citizens without their knowledge or consent. Another impact on privacy is that wrong information can be linked to the wrong person thereby impacting on the identity of an individual. Data protection and record management policies and legislation are necessary to protect personal data and information.
AFRIKAANSE OPSOMMING: Elektroniese regeringsdienste hou enorme voordele in om 'n meer effektiewe diens aan 'n land se inwoners te lewer. 'n E-regering stel staatsdepartemente in staat om nie meer in isolasie te werk nie, dat databasisse gekoppel en inligting op alle regeringsvlakke gedeel kan word. Daar is egter elemente in 'n e-regeringstruktuur wat 'n beduidende impak op die toekomstige sukses daarvan kan uitoefen. Die paradoks van 'n e-regering is dat hoewel dit 'n ideale prentjie skilder, dit 'n enorme impak op die privaatheid van beide die inwoners en die regering van 'n land kan uitoefen. Dit voorsien 'n geleentheid waar die regering 'n uitgebreide persoonsprofiel kan saamstel, sonder die medewete of toestemming van die persoon. 'n Verdere aspek is dat die inligting aan die verkeerde persoon gekoppel kan word, wat 'n negatiewe impak op die identiteit van so 'n persoon kan hê. Dit op sigself maak data- en dokumentbeheer, beleide and wetgewing 'n noodsaaklikheid voorvereiste vir die beskerming van persoonlike data en inligting.
39
Grulke, Eric. "Digital government, trust and cynicism : an empirical analysis of social capital and the use of technology by governmental institutions." Pullman, Wash. : Washington State University, 2009. http://www.dissertations.wsu.edu/Dissertations/Fall2008/E_Grulke_110308.pdf.
Full textAbstract:
Thesis (Ph. D.)--Washington State University, December 2008.Title from PDF title page (viewed on Apr. 26, 2010). "Department of Political Science." Includes bibliographical references (p. 197-212).
40
Yeratziotis, Alexandros. "The impact of cultural context on web design for e-Government in South Africa." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/2116.
Full textAbstract:
The role and power of ICT today, particularly the Internet, cannot be underestimated. The Internet has a great impact on the business environment, where a large majority of companies and organisations have made substantial investments in an online presence in the form of websites, as well as the IT infrastructure needed to improve business processes. In terms of websites, research has shown that it is critical to identify the target market of the site and the actual users, and to construct the site according to their specific needs and preferences. This is to a large extent the focus of the field of Human Computer Interaction. It therefore makes perfect sense that many software products and websites fail to meet the users‟ needs, as they are designed mainly by Western designers for Eastern and African users. In essence, the failure is due to the fact that the design does not accommodate the cultural behaviours, understandings and preferences of the intended users, thus making it difficult for them to use and adopt them. This has been confirmed by many researchers who have studied various culture dimensions and their relation to Web design. As mentioned, the role of the Internet in terms of its effect in the business world is becoming increasingly important. However, the Internet could prove to play an influential role in the public sector as well and could therefore be used as a critical tool by government in the form of e-Government. Many countries are adopting e-Government initiatives in an attempt to improve their relations within government itself and with their citizens and businesses. This would help them to render better service delivery and at the same time empower the citizens to also participate in the governance of the country itself. The concept for this dissertation was formulated in terms of three key ingredients: e-Government, culture dimensions and Web design. The purpose of this dissertation is to examine the way a specific culture dimension, referred to as the cultural-context dimension, which focuses on the communication process, can impact in Web design. Once this is achieved, it will be possible to determine how this can positively affect the design of the South African e-Government website so that the overall usability of the site may be improved. The improvements will be justified because the site would then match the cultural behaviours, perceptions and Web design preferences of South African users. In short, the goal of this III dissertation is to provide guidelines and recommendations that will improve the South African e-Government website (www.gov.za) by examining anthropologist Edward Hall‟s cultural-context dimension and its role in the Web design process.
41
Liu, Shin-Ping. "An E-government Readiness Model." Thesis, University of North Texas, 2001. https://digital.library.unt.edu/ark:/67531/metadc3042/.
Full textAbstract:
The purpose of this study is to develop an e-government readiness model and to test this model. Consistent with this model several instruments, IS assessment (ISA), IT governance (ITG), and Organization-IS alignment (IS-ALIGN) are examined for their ability to measure the readiness of one organization for e-government and to test the instruments fit in the proposed e-government model. The ISA instrument used is the result of adapting and combining the IS-SERVQUAL instrument proposed by Van Dyke, Kappelman, and Pybutok (1997), and the IS-SUCCESS instrument developed by Kappelman and Chong (2001) for the City of Denton (COD) project at UNT. The IS Success Model was first proposed by DeLone and McLean (1992), but they did not validate this model. The ITG instrument was based on the goals of the COD project for IT governance and was developed by Sanchez and Kappelman (2001) from UNT. The ISALIGN instrument was also developed by Sanchez and Kappelman (2001) for the COD project. It is an instrument based on the Malcolm Baldrige National Quality Award (MBNQA) that measures how effectively a government organization utilizes IT to support its various objectives. The EGOV instrument was adapted from the study of the Action-Audience Model developed by Koh and Balthazrd (1997) to measure how well a government organization is prepared to usher in e-government in terms of various success factors at planning, system and data levels. An on-line survey was conducted with employees of the City of Denton, Texas. An invitation letter to participate in the survey was sent to the 1100 employees of the City of Denton via email, 339 responses were received, yielding a response rate of 31%. About 168 responses were discarded because they were incomplete and had the missing values, leaving 171 usable surveys, for a usable set of responses that had a response rate of 16%. Although the proposed and some alternate models were partially consistent with the hypothesized theory, the confirmation of the relationships among the constructs warrants further research via either by replication of this research or by development a new theoretical model. However, the significant validity and reliability measures obtained in this study indicate that the e-government readiness model has the potential for use in future studies.
42
Goldberg, Jeffrey S. "State of Texas municipal web sites : a description of website attributes and features of municipalities with populations between 50,000-125,000 /." View online version, 2009. http://ecommons.txstate.edu/arp/307.
Full text
43
Gago, Junior Everton Luiz de Almeida. "Mapas auto-organizáveis aplicados em governo eletrônico." [s.n.], 2012. http://repositorio.unicamp.br/jspui/handle/REPOSIP/259453.
Full textAbstract:
Orientador: Leonardo de Souza MendesDissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Elétrica e de Computação
Made available in DSpace on 2018-08-20T09:29:04Z (GMT). No. of bitstreams: 1 GagoJunior_EvertonLuizdeAlmeida_M.pdf: 1416743 bytes, checksum: 43ebe58cf54d9cd46b1ceb50d5cb4b42 (MD5) Previous issue date: 2012
Resumo: Com as facilidades e resultados oferecidos pelos sistemas de gerenciamento automatizados, cada vez mais os municípios eliminam documentos físicos, e armazenam digitalmente suas informações. Uma das consequências diretas disso é a criação de um grande volume de dados. Em geral, estes dados são coletados por meio das Tecnologias da Informação e Comunicação (TIC) e armazenados em bases de dados transacionais. Nestes ambientes, os dados possuem relacionamentos complexos entre si, o que dificulta a identificação de padrões e comportamentos. Diversas instituições utilizam técnicas de mineração de dados para identificar padrões e comportamentos ocultos em seus dados operacionais. Estes padrões podem auxiliar no planejamento de ações futuras e melhorar a gestão dos recursos financeiros, humanos e tecnológicos. A análise inteligente dos dados operacionais de uma instituição pode ser realizada através das Ferramentas de Apoio e Suporte a Tomada de Decisão (FASTD). Estas ferramentas permitem analisar um grande volume de dados a partir de regras previamente estabelecidas. Estas regras são apresentadas para as FASTD na fase de treinamento, quando a ferramenta aprende sobre os padrões que deve buscar. Este trabalho apresenta um processo de suporte à tomada de decisão com base em mapas auto-organizáveis. Aplicado às ferramentas de governo eletrônico, este processo permite identificar padrões em um grande volume de dados de maneira autônoma, ou seja, dispensando o conjunto de regras para treinamento. Para realizar o estudo de caso, utilizaremos informações cedidas pela Prefeitura Municipal de Campinas, São Paulo, Brasil
Abstract: Due to the characteristics offered by automated management systems, municipal administrations are now attempting to store digital information instead of keeping their physical documents. One consequence of such fact is the generation of large volume of data. Usually, these data are collected by ICT technologies and then stored in transactional databases. In this environment, collected data might have complex internal relationships. This may be an issue to identify patterns and behaviors. Many institutions use data mining techniques for recognize hidden patterns and behaviors in their operational data. These patterns can assist to future activities planning and provide better management to financial resources. Intelligent analysis can be realized using the Support Tools and Support Decision Making (STSDM). These tools can analyze large volume of data through previously established rules. These rules are presented for STSDM in the training phase, and the tool learns about the patterns that should look. This work proposes a process to support decision making based on self-organized maps. This process, applied to electronic government tools, can recognize patterns in large volume of data without the set of rules for training. To perform our case study, we use data provided by the city of Campinas, Sao Paulo
Mestrado
Telecomunicações e Telemática
Mestre em Engenharia Elétrica
44
Masic, Aida. "Konflikten i Baskien : -Kan konsensus uppnås?" Thesis, Växjö University, School of Humanities, 2008. http://urn.kb.se/resolve?urn=urn:nbn:se:vxu:diva-2484.
Full textAbstract:
The aim of this essay is to examine the background to the ongoing conflict between Spain and Basque. The conflicting parts and the opportunities of an agreement regarding a permanent cease-fire will also be examined. I chose to write about this conflict due to the fact that it has been going on for a long time, and is still going on.
In order to be able to conduct the survey of this essay I have studied a wide range of books, reports from different institutions, and articles. I have strived for objectivity and to retail a fair description of the situation.
To get a better understanding of the conflict the essay starts with history of conflict which has its beginning in the fifteenth century. Further on the essay is going to examine the conflicting parts that exist nowadays, and also the acting of different Basque political groups and the acting of the Spanish government. The essay is concluded with an analysis where discussions are made about the possibilities of making an agreement that suits all parties that are included in the conflict. This part of the conclusion will be investigated through a theory that is called the conflict triangle, and is developed by Johan Galtung. The model used in this essay is developed and uses a coordination system which is used to get a better understanding of how to resolve conflicts and is frequently used when addressing conflicts.
The conclusion made in the essay is that the conflicting parts are mostly the terror organisation, ETA, since the Basque political parties cannot reach consensus between them in the matter of how to act in order to fulfil their goals. Due to the fact that there is no consensus the parties do not act, only ETA acts. After looking at the empirical material through Johan Galtung’s theory, it is difficult to say how to possibilities of coming to an agreement are.
45
Boughzala, Younès. "Le rôle de la confiance dans l'adoption des systèmes d'information : cas de l'e-achat public en France." Université Savoie Mont Blanc, 2010. http://www.theses.fr/2010CHAML012.
Full textAbstract:
L'objectif de cette recherche est d'étudier les facteurs qui déterminent l'adoption individuelle des outils électroniques de l'achat public et le rôle que la confiance peut y jouer. Pour détecter et analyser les déterminants de l'adoption et explorer la place de la confiance, cette recherche réunit les apports d'une approche exploratoire qualitative avec ceux d'une étude confirmatoire quantitative. Elle a permis à travers la mise en œuvre de plusieurs méthodes de collecte et d'analyse statistique d'identifier les facteurs qui déterminent l'adoption des outils électroniques de l'achat public à la fois par les acheteurs publics et par les entreprises privées. Ce comportement d'adoption est affecté par plusieurs facteurs qui renvoient à la technologie, à l'individu et au contexte organisationnel, culturel, social, etc. Cette recherche a aussi permis de montrer que la confiance est fondamentale et qu'elle peut se décliner en plusieurs facettes, à savoir la confiance en soi, la confiance envers la technologie, la confiance envers les partenaires et la confiance envers l'organisation. L'analyse avec la modélisation structurelle montre que l'adoption d'une technologie est la résultante de ses caractéristiques techniques et fonctionnelles, du niveau de confiance de l'utilisateur envers l'interaction avec cette technologie et de la pertinence du pilotage managérial et de l'accompagnement qui lui est assuréThe purpose of this research is to study the factors that determine individual adoption of electronic procurement tools and the role that trust can play. To detect and analyze the determinants of adoption and explore the place of trust, this research brings together the contributions of a qualitative exploratory approach with those of a confirmatory quantitative study. This research, trough the implementation of several collection methods and statistical analysis, identified factors that determine adoption of electronic tools for government purchase both by public purchasers and private companies. This adoption behavior is affected by several factors that relate to the technology, to the individual and to the organizational context (cultural, social, etc. . . ). This research has also shown that trust is fundamental and can come in several aspects, namely self-confidence, trust in technology, trust in partners and in organization. The analysis with structural modeling shows that technology adoption is the result of its technical and functional characteristics, the confidence level of the user towards the interaction with this technology, and the monitoring provided
46
Silva, Marcelo Robrigues da. "Práticas de comunicação da governança pública em municípios brasileiros por intermédio da internet." Universidade Tecnológica Federal do Paraná, 2016. http://repositorio.utfpr.edu.br/jspui/handle/1/2331.
Full textAbstract:
Considerando o aprofundamento da relação Estado e Sociedade; o fortalecimento do conceito de governança pública, enquanto capacidade do Estado de implementar as políticas necessárias para o alcance de objetivos comuns; a exigência, por parte da governança pública, de uma efetiva comunicação pública; e o uso contínuo da Internet pela população no Brasil, o objetivo desta pesquisa foi investigar como as prefeituras dos municípios brasileiros têm se utilizado da Internet, em especial dos portais governamentais e das redes sociais, para comunicação dos princípios de governança pública. Na fundamentação teórica foram abordados os conceitos de governança corporativa, governança pública e comunicação pública e a inter-relação entre os conceitos apresentados e a utilização da Internet. A pesquisa foi classificada aplicada, descritiva e utilizou como delineamento o estudo de casos múltiplos. As técnicas utilizadas para alcance dos objetivos foram observação dos portais governamentais e das redes sociais, por meio de formulários próprios desenvolvidos para esta pesquisa, e questionário enviado aos gestores de comunicação das prefeituras pesquisadas. Os principais resultados obtidos permitem afirmar que todos os princípios de governança pública estão, em algum grau, presentes e sendo comunicados por meio dos portais governamentais. Em relação às redes sociais, pode-se afirmar que, embora a presença, as atividades e os impactos das prefeituras nas redes sociais sejam elevados, é baixa a comunicação dos princípios de governança pública por intermédio das redes sociais. Quanto à percepção dos gestores de comunicação entrevistados, os resultados permitem inferir que existem dificuldades na comunicação dos princípios de governança pública por intermédio dos portais governamentais. Por fim, os resultados da identificação das práticas de comunicação de governança pública utilizadas pelos governos municipais indicam que os portais são predominantemente utilizados como ferramentas de práticas de informação. A rede social Facebook é utilizada, em grande parte, para práticas de informação, consulta e participação ativa, o YouTube é utilizado para práticas de informação e consulta e o Twitter para práticas de informação. A discussão apresentada neste estudo faz-se relevante, pois evidencia que, de maneira geral, os princípios de governança pública não estão sendo efetivamente comunicados pelas prefeituras em diferentes ferramentas eletrônicas por intermédio da Internet.Considering the deepening of the relationship between State and Society, the strengthening of the concept of public governance, as State's ability to implement the necessary policies to achieve common goals, the demand, by the public governance, of an effective public communication and the continued use of the Internet by the population in Brazil, the goal of this research was to investigate how the governments of the brazilian municipalities have used the Internet, particularly the governments’ portals and the social networks, to communicate the public governance principles. In the theoretical foundation were addressed the concepts of Corporate Governance, Public Governance and Public Communication and the interrelationship between these concepts and the use of the Internet. The research was classified as applied, descriptive and as a multiple case study in what refers to the design. The techniques used to achieve the goals were observation of governmental web portals and Internet social networks using self-developed forms, and a questionnaire sent to the communication managers of the studied prefectures. The main results obtained allow us to affirm that all the principles of Public Governance are, in some degree, present and being communicated through the governmental portals. In relation to social networks, it can be stated that despite the presence, activities and impacts of municipalities on social networks being high, the degree of communication of public governance principles through social networks is low. As for the perception of communication managers interviewed, the results allow us to infer that there are difficulties in communicating the principles of public governance through the governmental portals. Finally, the results of identifying the communication practices of public governance used by the municipal government indicate that the portals are predominantly used as tools of information practices. The social network Facebook is used largely for information practices, consultation and active participation, while YouTube is used for information and consultation practices and Twitter for information practices. The discussion presented in this study is relevant as evidence that, in general, the principles of public governance are not being effectively communicated by municipalities in different electronic tools through the Internet.
47
Komono, Emery Sumie Masuko. "Comunicação e informação no portal eletrônico da previdência social /." Bauru, 2017. http://hdl.handle.net/11449/151632.
Full textAbstract:
Orientador: Maria Teresa Miceli KerbauyBanca: Caroline Kraus Luvizotto
Banca: Oswaldo Gonçalves
Resumo: Os princípios democráticos introduzidos com a Constituição Federal de 1988 contribuíram para remodelação da comunicação pública no Brasil, marcada pela adoção de critérios crescentemente participativos e intermediados por recursos tecnológicos. Assim, tanto a criação do Governo Eletrônico como a aprovação da Lei de Acesso à Informação decorrem de políticas públicas com vistas a aperfeiçoar o atendimento público e incentivar a participação popular numa sociedade amparada por condições de informação e comunicação. A Lei de Acesso à Informação, dentre outras inovações, passou a exigir dos órgãos públicos a disponibilização proativa das informações por meio da Internet em consonância com padrões de acessibilidade e usabilidade. Dentre os direitos sociais previstos pela Constituição, encontra-se a Previdência Social, cujas estatísticas e características demonstram ser detentora de uma expressiva demanda espontânea e emergencial. O presente estudo buscou analisar a disponibilização das informações com o uso dos recursos de acessibilidade e usabilidade pela Previdência Social por meio de seu Portal Eletrônico. A utilização das técnicas de Análise de Conteúdo associada à pesquisa bibliográfica possibilitou mensurar o grau de transparência ativa, acessibilidade, usabilidade e incentivo à participação popular no Portal da Previdência Social. Os resultados da pesquisa mostram que a Previdência Social cumpre os requisitos da Lei de Acesso à Informação, ainda que parcialmente, de modo for... (Resumo completo, clicar acesso eletrônico abaixo)
Abstract: The democratic principles introduced with the Federal Constitution of 1988 contributed to the reshaping of public communication in Brazil, marked by the adoption of criteria that are increasingly participatory and intermediated by technological resources. Thus, both the creation of Electronic Government and the approval of the Law on Access to Information stem from public policies aimed at improving public service and encouraging popular participation in a society supported by conditions of information and communication. The Law on Access to Information, among other innovations, required public bodies to proactively provide information through the Internet in line with accessibility and usability standards. Among the social rights provided by the Constitution is Social Security, whose statistics and characteristics show that it has a significant spontaneous and emergency demand. The present study sought to analyze the availability of information with the use of accessibility and usability resources by Social Security through its Electronic Portal. The use of Content Analysis techniques associated with bibliographic research made it possible to measure the degree of active transparency, accessibility, usability and incentive to popular participation in the Social Security Portal. The results of the research show that Social Security meets the requirements of the Access to Information Law, even partially, in a formal and objective way; but demonstrate the need to effectively optimize the use of usability and accessibility resources to maintain an easy, simple, direct, friendly and reliable electronic site, with the possibility of offering virtual self-service and improving the process of interaction, knowledge... (Complete abstract electronic acess below)
Mestre
48
Ståhlkrantz, Johansson Fanny. "Internet och yttrandefrihet? : En kvalitativ studie av utmaningar och möjligheter för yttrandefrihet online i Turkiet." Thesis, Linnéuniversitetet, Institutionen för statsvetenskap (ST), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-53513.
Full textAbstract:
This study examines the challenges and opportunities for freedom of expression online in Turkey. A qualitative content analysis has been carried out, using annual country reports from Freedom House and the European Union. The analysis is informed by Evgeny Morozov’s theory of internet control. This framework outlines two dimensions to internet control: the technological dimension and the sociopolitical dimension. The results indicates that Turkey's regime exerts a strong control over the Internet through censorship, blocked websites, non-transparent regulatory bodies and violations of user rights. The overall most prominent threat for freedom of expression online in Turkey is the establishment of law number 5651. Various possible solutions to the identified threat are also discussed in the study.
49
Avigdor, Allan. "Exploring the use of e-government services in social service settings." Thesis, McGill University, 2003. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=81250.
Full textAbstract:
E-government services are rapidly becoming a permanent part of the governing process the world over. These services involve the use of the latest information and communication technologies to facilitate and enhance access to government information and services. E-government represents an entirely new mode of service delivery that promises some of the most important advances in the area of government accessibility since the advent of the modern welfare state. These resources have a number of unexplored social service applications that are examined in this study. E-government principles and practices are reviewed at the local and international levels, with particular attention paid to the Government of Canada's e-government initiative, known as Government On-Line (GOL). Seven specific e-government applications that can benefit social workers and clients are identified and discussed. The results of eight interviews with directors of local agencies regarding the future of e-government in social services are reported and examined. Specific recommendations and directions for future research are provided.
50
Didoni, Bianca [UNESP]. "Avaliação de acessibilidade e informações sobre políticas públicas para pessoas com deficiência em portais eletrônicos de governo paulistas." Universidade Estadual Paulista (UNESP), 2013. http://hdl.handle.net/11449/89434.
Full textAbstract:
Made available in DSpace on 2014-06-11T19:24:03Z (GMT). No. of bitstreams: 0
Previous issue date: 2013-08-20Bitstream added on 2014-06-13T18:51:29Z : No. of bitstreams: 1
didoni_b_me_bauru.pdf: 653317 bytes, checksum: c0cd8bb7ff5df182f018011e294ce4db (MD5)Coordenação de Aperfeiçoamento de Pessoal de Nível Superior (CAPES)
O advento das tecnologias traz para a área da comunicação pública a possibilidade de mudar o processo de diálogo entre governo e cidadão. Isto implica o fortalecimento da democracia, tornando a sociedade mais participativa com acesso a informações. Esta pesquisa avaliou a acessibilidade e a presença de informações sobre políticas públicas para as pessoas com deficiência disponíveis nos portais eletrônicos das 15 cidades sede das regiões administrativas do Estado de São Paulo: Araçatuba, Araraquara, Barretos, Bauru, Campinas, Franca, Marília, Presidente Prudente, Registro, Ribeirão Preto, Santos, São Carlos, São José do Rio Preto, São José dos Campos e São Paulo. A metodologia de pesquisa utilizou a análise de conteúdo, verificando informações sobre políticas públicas para deficientes por meio de 14 categorias de avaliação: antecedentes, diagnóstico, objetivos, metas, recursos atuais, ações atuais, recursos planejados, ações planejadas, eficiência, eficácia, custo-efetividade, impacto, satisfação do usuário e equidade. Foram analisadas 73 páginas web, que alcançaram 20% do total que, no âmbito teórico-metodológico da pesquisa, se considera necessário para a caracterização completa de uma política pública. Os municípios de Araçatuba, Araraquara, Marília e Registro não apresentaram informações sobre a temática analisada em seu portal eletrônico. Para avaliar a acessibilidade nas páginas web, foi utilizado o Modelo de Acessibilidade de Governo Eletrônico, do governo federal brasileiro, e o software DaSilva, o qual detectou 1.419 erros de acessibilidade. Os resultados indicam a insuficiência das informações e dos recursos de acessibilidade nos portais analisados
The technologies advents bring to the public communication area the possibility of changing the dialog process between the government and the citizen. That means, strengthening the democracy, turning the society to a more participative one with access to information. This dissertation project assessed the acessibility and the quality of information in the public policy area applied to the disabled people available on the electronic portals of 15 administrative cities in the São Paulo State: Araçatuba, Araraquara, Barretos, Bauru, Campinas, Franca, Marília, Presidente Prudente, Registro, Ribeirão Preto, Santos, São Carlos, São José do Rio Preto, São José dos Campos and São Paulo. The methodology of this dissertation used the content analyses, verifying information about public policy to disabled people throughout 14 assessment categories: antecedents, diagnosis, objectives, targets, current resources, current actions, determined resources, effectiveness, cost-effectiveness, impact, user satisfaction and fairness. It was detected 73 policies in the web pages which took up 20% of the information quality index, surrounding the theory and methodology of this dissertation, it is necessary to the complete characterization of a public policy. Only the cities of Araçatuba, Araraquara, Marilia and Registro showed no policy on their web portal. In order to acess the acessibility on web pages it was used the assessment report developed by the e-mag, through the Virtual Acessibility Project and the evaluator dasilva, which found 1,419 accessibility errors through three assessment priorities. The results indicate the lack of information and accessibility resources of the analyzed portals