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Ferreira, Luiz Renato Ribeiro. "Cidades digitais : os processos e implicações politicas da introdução da tecnologia de comunicação e informação em pequenos municipios." [s.n.], 2007. http://repositorio.unicamp.br/jspui/handle/REPOSIP/279463.
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Orientador: Thomas Patrick DwyerDissertação (mestrado) - Universidade Estadual de Campinas, Instituto de Filosofia e Ciências Humanas
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Resumo: Este estudo apresenta uma reflexão sobre os processos técnicos e políticos encontrados elas administrações públicas municipais de cidades de pequeno e médio portes em suas tentativas de introduzir novas tecnologias de gestão baseadas nos ambientes da cidade digital. Com o uso de entrevistas, observações de campo e estudos bibliográficos, analisa também as relações de poder, os processos decisórios, as implicações políticas e o comportamento do corpo burocrático nesses momentos de transformações e transição do Poder Público Municipal, geradas a partir dos processos de globalização e inovação
Abstract: This dissertation presents a reflection on the technical and political processes found by public municipal administrations small-sized to medium-sized cities while trying to introduce new management technologies based on the environments of the digital city. Though the use of interviews, field observations and bibliographical studies, it also analyzes the power relations, the decision-making processes, the political implications and the behavior of the bureaucracy body in these moments of transformation and transition of the Public Municipal Power, which come from the globalization and innovation processes
Mestrado
Sociedade da Informação
Mestre em Ciência Política
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Cannavina, Vando Cardoso. "Os controles internos das entidades da administra????o p??blica direta do Poder Executivo Federal : um estudo baseado nos relat??rios de gest??o referentes ?? presta????o de contas anual ao Tribunal de Contas da Uni??o." FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, 2014. http://132.0.0.61:8080/tede/handle/tede/528.
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Previous issue date: 2014-03-10This study aimed to identify by means of self-assessment of the Public Administration Direct of the Federal Executive Power, the perception of their managers about how their internal control systems have been used to achieve the institutional goals , and more specifically check if there are significant differences between the internal controls implemented by the various agencies that make up the structure of these and identify groups of public bodies with different characteristics and their strengths and weaknesses in internal control groups assessed with reference to the components of internal control COSO/ INTOSAI . It sought to answer if the Direct Public Administration of Federal Executive Power, as the perception of their managers, has used internal controls as a tool to improve their performance and meet their corporate objectives. This research is the descriptive type, which documentary data collection occurred through management reports delivered to the accountability of the year 2011 to the Court of Audit (TCU) by 382 public institutions of direct administration of the federal executive branch. These documents contain a questionnaire composed of 30 probes that assess the perception of these units in terms of structuring their internal controls on a scale that ranges from 1 to 5. After structuring such data, applied to confirmatory factor analysis to verify that the statements were capable of measuring the constructs, data analysis was by descriptive statistics and cluster analysis in order to achieve the proposed objectives and answer the research question, still applying the nonparametric Mann-Whitney test to compare the responses and assess which aspects of the groups there were differences. The results showed that the components of the internal control structure are most appropriate in relation to the \"control environment\" and \"information and communication\" since the component risk assessment showed greater fragility. It was also possible to identify two groups, the best assessment and other lower rating, the best perceptions occurred for organs linked to the Ministry of Defense, and the lowest ratings for organs linked to the Ministry of Planning, Budget and Management, notably for Federal Properties Management Office (SPU) and the Ministry of Health and its state centers. The perception by senior management that internal controls are essential to achieve the goals of the unit is detachable as a positive point, although only 36.6 % of them understand that they contribute fully to the achievement of planned results. The main negative point for the two groups refers to the component of risk assessment, the results showed that their main aspects are not practiced in the context of respondents organs. Finally, it can be conclude that the institutions of direct administration of the federal executive power do not fully utilize internal controls as a tool to improve their performance and achieve their institutional goals
Este trabalho teve como objetivo identificar, por meio dos ??rg??os da Administra????o P??blica Direta do Poder Executivo Federal, a percep????o dos seus gestores sobre o quanto seus sistemas de controles internos t??m sido utilizados para o alcance dos objetivos institucionais, mais especificamente verificar se existem diferen??as significativas entre os controles internos implantados pelos diversos ??rg??os que comp??em a estrutura destes, al??m de identificar grupos de ??rg??os p??blicos com caracter??sticas diversas e os respectivos pontos fortes e fracos do controle interno dos grupos avaliados, tendo como refer??ncia os componentes de controle interno COSO/INTOSAI. Procurou-se responder se a Administra????o P??blica Direta do Poder Executivo Federal, conforme a percep????o de seus gestores, tem utilizado os controles internos como ferramenta para melhorar seu desempenho e cumprir seus objetivos institucionais. Esta pesquisa ?? do tipo descritiva e a coleta de dados documental ocorreu por meio dos relat??rios de gest??o entregues na presta????o de contas do ano de 2011 ao Tribunal de Contas da Uni??o por 382 ??rg??os p??blicos da administra????o p??blica direta do Poder Executivo Federal. Tais documentos cont??m question??rios compostos de 30 assertivas que avaliam a percep????o dessas unidades quanto ?? estrutura????o dos seus controles internos, em uma escala que varia de 1 a 5. Ap??s a estrutura????o desses dados, aplicou-se a an??lise fatorial confirmat??ria para verificar se as assertivas eram capazes de medir os construtos (componentes de controle). A an??lise de dados ocorreu por meio de estat??stica descritiva e da an??lise de clusters com o intuito de atender aos objetivos propostos e responder a quest??o de pesquisa, aplicando-se, ainda, o teste n??o param??trico de Mann-Whitney para comparar as respostas e para avaliar em quais aspectos os grupos diferiam. Os resultados indicaram que os componentes da estrutura do sistema de controle interno do Poder Executivo Federal est??o mais adequados em rela????o ao \"ambiente de controle\" e \"informa????o e comunica????o\", j?? o componente \"avalia????o de riscos\" mostrou maior fragilidade. Foi poss??vel, ainda, identificar dois grupos: um de melhor avalia????o e outro de menor avalia????o. As melhores avalia????es ocorreram para os ??rg??os vinculados ao Minist??rio da Defesa, e as menores avalia????es para os ??rg??os vinculados ao Minist??rio do Planejamento, Or??amento e Gest??o, notadamente para as Secret??rias de Patrim??nio da Uni??o e para o Minist??rio da Sa??de e seus n??cleos estaduais. A percep????o pelos altos dirigentes de que os controles internos s??o essenciais ?? consecu????o dos objetivos da unidade ?? destac??vel como ponto positivo, embora apenas 36,6% deles entendam que eles contribuem plenamente para a consecu????o dos resultados planejados. O principal ponto negativo para os dois grupos refere-se ao componente avalia????o de riscos, cujos resultados revelaram que os seus principais aspectos n??o s??o praticados no ??mbito dos ??rg??os respondentes. Por fim, foi poss??vel concluir que os ??rg??os da administra????o p??blica direta do Poder Executivo Federal n??o utilizam plenamente os controles internos como ferramenta para melhorar seu desempenho e alcan??ar seus objetivos institucionais
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Silva, Aparecida Gon??alves da. "A percep????o de gestores sobre as pr??ticas da auditoria interna em uma institui????o financeira p??blica." FECAP - Faculdade Escola de Com??rcio ??lvares Penteado, 2015. http://132.0.0.61:8080/tede/handle/tede/398.
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Previous issue date: 2015-08-10This research highlights the practices of internal audit as an instrument influenced management to improve performance, through the review of the perception of managers of a Public Financial Institution. It was a qualitative and quantitative descriptive study, with a single observation field study, by means of a questionnaire investigation. The main population was composed of managers and subordinates to the area of internal audit (control group) and the Administrative strategic planning and subordinate areas (user group). To reach the goal of the study, it was applied questionnaire surveys, available online. The survey results confirmed the perception of the use of internal audit as an instrument in decision making, susceptible to improvement in the strategic planning process and effects on the administrative cycle of the institution, on aspects of Performance Audit. Among the main findings, it was evident that the perception of managers, that the researched financial institution shows concern in results-oriented management but the internal audit is apparently more focused on the control (in the evaluation of the implemented performance) rather than planning (in the criticism of planned performance)
Esta pesquisa evidencia as pr??ticas da Auditoria Interna como instrumental de gest??o influenci??vel ?? melhoria de Desempenho, pela an??lise da percep????o de gestores de uma Institui????o Financeira P??blica. Como m??todo de pesquisa, foi feita pesquisa de car??ter descritivo quali-quantitativo, com estudo de campo de ??nica observa????o, por meio de investiga????o por question??rio, tendo como popula????o gestores diretamente ligados e subordinados ?? ??rea de Auditoria Interna (grupo de controle) e ??s ??reas Administrativas de planejamento estrat??gico e subordinadas (grupo de usu??rios). Para alcan??ar o objetivo, foram utilizadas surveys de question??rio, com disponibilidade de acesso online, atrav??s de link web. Os resultados da pesquisa confirmaram a percep????o dos gestores quanto a utiliza????o da Auditoria Interna como instrumental na tomada de decis??o, influenci??vel a melhorias no processo de planejamento estrat??gico e efeitos no ciclo administrativo da institui????o nos aspectos da Auditoria de Desempenho. Dentre os principais achados, foi evidenciado que, na percep????o dos gestores, a institui????o financeira pesquisada apresenta preocupa????o em gest??o orientada a resultados, por??m, a Auditoria Interna, aparentemente, est?? mais focada no controle (avalia????o do desempenho realizado) e n??o em planejamento (cr??tica do desempenho planejado)
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Harrigan, Brian. "Government environmental policy in Brazil." Thesis, University of Ottawa (Canada), 1995. http://hdl.handle.net/10393/9881.
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Brazil is not a homogeneous mix of peoples or ecological traits and its regions are in fact characterized by widely divergent cultures, beliefs, perceptions and attitudes reflected in a wide array of social and political structures. This thesis posits that there are underlying characteristics which form the foundation of the Brazilian governments' environmental policies, and that fundamental trends have emerged from this policy process. Part 1 attempts to hone the meanings of both the environment and policy, and presents the elements which form the environmental policy framework, and provides the blueprint from which Brazil's environmental mapping is traced. Part 2 underlines Brazil's diversity alluded to previously, and which must constantly be contrasted with the admittedly simplifying policy instruments developed in Part 1 in order to more accurately reflect the country's diverse realities. Brazil's less than brilliant environmental reputation is also briefly described. Part 3 and, particularly, Part 4 form the nucleus of the thesis, and describe Brazil's historical formation viewed through its effect on the environmental policy framework elements, namely long and short-term forces, "environmental players", and the constituent parts of the policy process including: Agenda setting and policy formulation, and policy legitimization, implementation and evaluation. Nearly five hundred years of social, political and economic evolution and their effects on the environmental framework are sectioned into five periods, with relevant elements affecting Brazil's environmental policy arena concluding each historical section, and with particular analytical emphasis starting from the onset of the military regime in 1964. Finally, Part 5 is a retrospective overview which pulls together the analysis of the previous parts, and unfold Brazil's environmental policy map, identifying the clear characteristics and trends which have surfaced within the country's environmental evolution, thus reaching the thesis' objectives. (Abstract shortened by UMI.)
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Osinowo, Gbenga Ayodeji. "Internet and Telecommunications Companies' Provision of Customer Information to the Government." ScholarWorks, 2019. https://scholarworks.waldenu.edu/dissertations/7248.
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The strategy of the National Security Agency (NSA) surveillance program is to incorporate the private sector into the bulk data collection of customers information, yet there is little legislative and judicial oversight. As a result, internet and telecommunications companies participated, placing at risk protected privacy interests of their customers. Using policy feedback theory and narrative policy framework as the theoretical framework, the purpose of this qualitative, case study was to explore how the federal government gains compliance of the internet and telecommunications industry to engage in information sharing with NSA during post 9/11, 2001 terrorists' attack. Secondary data were collected about internet and telecommunications companies through document analysis, corporate records, and credible news sources. These data were compiled as raw data and developed into codes, which led to categories and eventually developed into themes. Findings indicate that private companies participated for three main reasons: first, an interest in preserving national security, second, they believed they had limited or no liability, and third, profit-making. At the same time, the participants expressed concerns that the government gained compliance via the use of coercion, influence, and persuasion. The positive social change implication of this study includes recommendations to public policy practitioners/evaluators that it is necessary to include private sector analysis in a comprehensive review of public policy because inter-dependencies of the private-public sector guarantees effective public policy implementation/ assessment.
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Lo, Mouhamadou. "L' administration électronique et le droit public." Paris 1, 2004. http://www.theses.fr/2004PA010279.
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Internet connaît depuis quelques années une application croissante dans l'activité de l'administration, qu'elle soit centrale ou territoriale. L'administration électronique, source de simplification des démarches administratives, s'affirme chaque jour comme l'instrument privilégié d'une nouvelle stratégie de communication au service des usagers. Elle se traduit par un échange sous forme numérisée des formalités administratives entre les services publics et les citoyens. Le gouvernement veut en faire un outil majeur en vue d'améliorer le service rendu aux administrés avec la mise en ligne des formulaires, des données publiques et la création de nouvelles procédures électroniques. Toutefois, sa mise en oeuvre est un véritable laboratoire en tant que siège d'évènements ayant des conséquences juridiques importantes voire préoccupantes. En effet, l'Internet public se conjugue avec l'obligation de résoudre quelques défis juridiques qui tiennent à la définition de nouveaux moyens de sécurité (sécurité des systèmes informatiques, confidentialité des données, la cybercriminalité, etc. ) et à l'encadrement des procédures administratives numériques par rapport aux principes fondamentaux régissant le service public. Face à ces défis, le droit public est-il en mesure d'y faire face ? Les réponses à cette question constitueront les éléments essentiels de nos travaux.
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Galvão, Leonardo Vasconcellos Braz. "Apontamentos sobre o Acordo de Leniência na Lei Anticorrupção brasileira." Pontifícia Universidade Católica de São Paulo, 2017. https://tede2.pucsp.br/handle/handle/20024.
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This study studies the leniency agreement institute under the Brazilian anti-corruption law. The novel institute became applicable in the national anti-corruption system only from the provisions of Articles 16 and 17 of Federal Law 12,846 / 13. The introduction of the aforementioned Federal Law into the Brazilian juridical and normative system, as one of the legal instruments in the repression of corrupt practice, positivated the leniency agreement in the legal-administrative relations stricto sensu, whether bilaterally or not between legal entities Private bodies and bodies or entities of the Public Administration, including the legal entities of international public law. Prior to the scope of the Brazilian System for the Defense of Competition, the Leniency Agreement was introduced in Brazil through the provisional measure n. No. 2,055-4 / 2000, which was converted into Federal Law 10,149 / 2000, which introduced art. 35-B of the repealed Brazilian Antitrust Law (Federal Law No. 8.884 / 94). With the publication of the new antitrust law (Federal Law No. 12,529 / 2011), such an institute was conserved and improved. In the study of this instrument, its assumptions of existence and validity were analyzed, through the observation of the constitutional, legal and doctrinal matrix put in our Country, in the end, it began to score the most relevant notes on the content and scope of the norm Introducing the leniency agreement under Brazilian anti-corruption law. It is necessary, however, to understand the jusphilosophical foundations inherent in the agreement in question, especially in the light of the supremacy of the public interest and its unavailability, as well as the compression of the transactional duty-power which May be included as part of the competence or attribution of certain public agents
O presente trabalho investiga o instituto do acordo de leniência no âmbito da lei anticorrupção brasileira. O novel instituto passou a ter aplicação no sistema nacional anticorrupção apenas a partir da previsão dos artigos 16 e 17 da lei federal nº 12.846/13. A introdução da dita Lei Federal no sistema jurídico-normativo brasileiro, como mais um dos instrumentos legais na repressão à prática corruptiva, positivou o acordo de leniência nas relações jurídico-administrativas stricto sensu travadas de forma bilateral ou não entre as pessoas jurídicas de direito privado e os órgãos ou entidades da Administração Pública, aí incluídas as pessoas jurídicas de direito público internacionais. Anteriormente com previsão restrita ao âmbito do Sistema Brasileiro de Defesa da Concorrência, o acordo de leniência foi positivado no Brasil por meio da Medida Provisória nº 2.055-4/2000, que foi convertida na lei federal nº 10.149/2000, as quais introduziram o art. 35-B da revogada Lei antitruste brasileira (lei federal nº 8.884/94). Com a edição da nova lei de defesa da concorrência (lei federal nº 12.529/2011), tal instituto foi conservado e aprimorado. No estudo deste instrumento, foram analisados os seus pressupostos de existência e validade, por intermédio da observação da matriz constitucional, legal e doutrinária posta em nosso País; posteriormente, passou-se a pontuar as notas mais relevantes sobre o conteúdo e o alcance da norma jurídica introdutora do acordo de leniência no âmbito da lei anticorrupção brasileira. Primeiramente, porém, da mera interpretação do dispositivo legal atinente à espécie, faz-se necessário compreender os fundamentos jusfilosóficos inerentes ao acordo em apreço, especialmente à luz da supremacia do interesse público e de sua indisponibilidade, bem como pela compressão do dever-poder transacional que pode incidir como parcela da competência ou atribuição de determinados agentes públicos
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Seth, Gautam. "Ground realities of virtual business a look at India and the United States of America /." Morgantown, W. Va. : [West Virginia University Libraries], 2002. http://etd.wvu.edu/templates/showETD.cfm?recnum=2696.
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Thesis (M.S.)--West Virginia University, 2002.Title from document title page. Document formatted into pages; contains vi, 35 p. : ill. (some col.). Includes abstract. Includes bibliographical references (p. 33-35).
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Jackson, Nigel. "Online political communication : the impact of the Internet on MPs 1994-2005." Thesis, Bournemouth University, 2008. http://eprints.bournemouth.ac.uk/12339/.
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Existing research on MPs using the Internet (Halstead 2000, Perrone 2002, Ward and Gibson 2003, Jackson 2003, Ward and Lusoli 2005, Ward et al. 2005, Jackson 2005, Auty 2005, Jackson 2006b) has tended to be too reliant on content analysis; restricted to one part of the Internet, and involved limited research on the views of actual users of an MP.s online presence their views of it. This thesis seeks to identify the impact of the Internet on MPs through: their campaigning abilities; the impact on their role as representatives and how MPs communicate. The research triangulates data on the impact of websites, email, e-newsletters and weblogs through content analysis, questionnaires and interviews. The data collated has helped develop a theoretical understanding of how MPs campaign, represent and communicate. First, there is evidence that e-newsletters can be used as effective vote- winners by encouraging constituents to switch votes. This „incumbency effect. (Krasno 1994) suggests that existing research (Curtice and Steed 1997, Butler and Collins 2001) has under-estimated the effect of a personal vote (Cain et al. 1987). Second, websites and e-newsletters are helping MPs develop a new representative role, by providing an „information portal. which encourages local participation. Third, there is evidence that we are on the threshold of a new model of e-representation. MPs. use of e-newsletters appears to be developing a parallel of e-constituency which enhances the relationship geographical constituents have with their MP. At the same time, weblogs are creating a separate e-constituency whose online link to an MP is based on interest not geography. Fourth,a typology has been created for explaining how MPs use the Internet, with four different characteristics:technophobes; bandwagoners; mapie; and pioneers. The Internet is creating a new architecture of representation with both a territorial axis, and an issue axis accessible from the computer keyboard.
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Li, Po-hung. "The implementation of e-government in Hong Kong." Click to view the E-thesis via HKUTO, 2006. http://sunzi.lib.hku.hk/hkuto/record/B3653870X.
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Chan, Yuen-lai. "Evaluate the implementation of e-government in Hong Kong." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B4101439X.
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Kahaar, Saadick. "Monitoring and controlling of projects within selected organisations in the public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2651.
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Thesis (MTech (Public Management))--Cape Peninsula University of Technology, [2017].The study is located within a Project Management paradigm. The South African national Department of Education’s (the DOE) approach to e-Education and its directive issued in 2004 to integrate Information and Communication Technologies (ICT’s) into teaching and learning forms the premise of this study. In 2009, the Western Cape Government adopted the Modernisation Programme to bring the provincial government on par with international best practice, to ensure that government officials are fit for their respective purposes. The challenge for the Western Cape Government was its ability to implement a project management approach to all activities performed by all stakeholders and role players in the project implementation process. The core objective of the study was to develop a theoretical framework to monitor and control projects and practices within selected provincial government departments in the Western Cape, with specific reference to the Department of the Premier (DotP) and the Western Cape Education Department, in order to achieve and provide an improved project management approach to monitor and control projects when implementing strategy and, in turn, enhance effective and efficient service delivery. A qualitative research approach was used, as the researchers were keen to hear verbal accounts around the experiences and perceptions of selected individuals within the Department of the Premier and Western Cape Education Department around the MSPiL Training Project in particular, and how it is monitored and controlled. Applicable literature was consulted which indicated the complexity of project management in the public sector as it relates to monitoring and control of projects. Methods/mechanisms, procedures and systems for defining, planning, scheduling, controlling, organising, monitoring and evaluating project activities to enhance service delivery, were forwarded. One of the core findings of the study was that an agile project management approach/methodology is best suited to an environment that has faster turnaround times with more streamlined, speedier approvals and processes, red tape reduction, as well as more direct communication channels. The aforementioned lacked in the South African public sector. A recommendation forwarded is that the Department of the Premier, Centre for e-Innovation’s (Directorate GITO: Education, Cultural Affairs and Sport) project office and a task team that specifically deal with the MSPiL project should clearly understand their department’s requirements whilst defining, planning and managing projects to improve project management maturity, as well as constantly communicate the roadmap, benefits and progress at both project/programme, departmental and provincial level by 2019, since this is when the Western Cape Provincial Strategic Plan reaches its end. This will assist the department and its MSPiL project team to improve project tasks and activities for future projects with similar characteristics.
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Penn, David Scott 1967. "Race and public policy in Brazil: Immigration, Sao Paulo and the First Republic." Thesis, The University of Arizona, 1991. http://hdl.handle.net/10150/291872.
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This paper investigates the absence of racial public policy in Brazil during the First Republic. Using secondary sources, this paper looks at economic competition and conflict between black and immigrant labor in the state of Sao Paulo and tests the applicability of the split labor market theory of ethnic antagonism--a theory used in explaining the development of ethnic conflict into racial public policy. Such conflict has been a primary factor in the development of racial public policies such as those found in the United States and South Africa. The political organization of black Brazilians and immigrant (primary Italian) groups is also analyzed to discover whether or not these groups would have been capable of translating their economic goals into race-based public policy. The thesis suggests that there was little competition in many areas, and that even where there was little competition, neither group had sufficient political capacity to successfully push for exclusionary public policies based on race.
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Busatto, Carlos Ernesto Maranhão. "Reflexões críticas acerca do papel e significado do interesse público no direito administrativo brasileiro." reponame:Biblioteca Digital de Teses e Dissertações da UFRGS, 2011. http://hdl.handle.net/10183/34802.
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A investigação proposta no trabalho foi estimulada pela reduzida preocupação doutrinária e jurisprudencial em compreender o efetivo papel e o atual significado do “interesse público” no âmbito do Direito Administrativo Brasileiro, dúplice escopo do presente estudo. Estabelece-se, em um primeiro momento, breve análise dos fundamentos político-normativos que legitimam a atuação dos agentes públicos, reforçando a relevância das normas jurídicas produzidas por autoridades democraticamente investidas na construção das finalidades estatais que acabam por configurar o interesse público em perspectiva constitucional ou política. Como decorrência, aborda-se a necessária vinculação da atuação administrativa à lei e ao Direito no âmbito do Estado Democrático, condição imposta pelo princípio da legalidade para que a Administração Pública tenha sua atuação delimitada juridicamente, o que indica que no processo de concreção do interesse público (passando para uma perspectiva administrativa ou jurídica do conceito) a função da autoridade pública é integrativa, condicionada à concessão de certa margem de liberdade pelas normas jurídicas, por meio do emprego de conceitos indeterminados ou mediante asseguramento de discricionariedade. O trabalho ocupa-se, ainda, em ressaltar que o Direito Administrativo teve sua origem na busca pela regulação do conflito dialético entre as prerrogativas assecuratórias do exercício da autoridade estatal e as garantias de liberdade e direitos individuais dos cidadãos, o que acaba levando à abordagem do aventado caráter “supremo” do interesse público e sua contraposição aos interesses privados. Dessa forma, é feita a interpretação do polêmico “princípio da supremacia do interesse público sobre o interesse privado” em conformidade com a Constituição Federal de 1988, de modo a evidenciar que a função dessa norma-princípio acabou sendo incorporada na ordem constitucional atual por meio dos princípios apresentados no caput do art. 37, especialmente da legalidade e da impessoalidade, os quais atuam como parâmetros para o controle jurisidicional do interesse público, já que condicionam a atividade administrativa ao respeito dos limites formais impostos pela regra de competêcia (legalidade na forma da reserva legal) e à observância da espécie e grau de interesse público incorporado na previsão legal, evitando-se um possível desvio de finalidade (impessoalidade) no agir dos agentes da Administração Pública, imbricação que, inclusive, vem reconhecida no direito positivo pátrio, conforme se constata na redação dos arts. 1º e 2º da Lei nº 9.784/99.The research was stimulated by the reduced concern of doctrine and jurisprudence in understanding the actual role and the current meaning of "public interest" under the Brazilian Administrative Law, wich is the twofold scope of this study. It’s established, at first, a brief analysis of the political-normative elements that legitimize the actions of public servants, reinforcing the relevance of the legal standards produced by democratically invested authorities on the State’s purposes definition that shapes the public interest in constitutional or political perspective. In consequence, it’s analized the necessary linkage of administrative action to the rules and the Law in a Democratic State, condition imposed by the principle of legality to juridically limitate Public Administration’s activities, indicating that the fuction of administrative staff in the concretion of public interest (in administrative or legal perspective) is posterior and integrative, especially in situations wich the rules allows a certain margin of freedom, like when there is an indeterminate concept to interpretate or the administrative discretion needs to be use. The dissertation seeks, furthermore, to emphasize that the Administrative Law had its origin by searching for the regulation to pacify the dialectical conflict between the prerogatives that ensure the authority’s exercise and the guarantees of freedom and individual rights, imposing the analisis of the alleged “supreme” character of the public interest and its opposition to private interests. So, it’s enphasized the controversial “principle of the supremacy of public interest over private interest” and its normative interpretation under the Brazilian Constitution of 1988 in order to show that the function of this principle was incorporated in the current constitutional order through the principles presented in the chapeau of article 37, specially the legality and impersonality, which act as parameters for the public interest’s judicial review, since they affect the administrative activities to respect the formal limits imposed by the rule that delegates power (legality in the legal reserve form) and the observance of the kind and degree of public interest incorporated into the legal provision, avoiding a possible deviation of objective (impersonality), overlapping that comes recognized in national positive law, as noted in articles 1 and 2 of Brazilian Statute Law n 9.784/99.
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Settles, Alexander Matthew. "E-government implementation." Access to citation, abstract and download form provided by ProQuest Information and Learning Company; downloadable PDF file, 254 p, 2007. http://proquest.umi.com/pqdweb?did=1362535341&sid=3&Fmt=2&clientId=8331&RQT=309&VName=PQD.
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Monteiro, Maria Luiza Garcia. "Análise das práticas de auditoria interna da Marinha do Brasil." Universidade Federal Fluminense, 2017. https://app.uff.br/riuff/handle/1/5258.
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Hoje em dia, cada vez mais os temas ligados às atividades de controle interno, principalmente na esfera pública, vem passando por transformações constantes, tendo em vista o fortalecimento das relações de oferta-procura de bens e serviços para a sociedade, o combate à corrupção, a busca de melhores padrões de desempenho da área pública, em função do crescente controle social sobre a gestão do erário, desta forma há uma busca por controles administrativos mais eficientes e eficazes. Com isso, a atividade de auditoria interna pode ser utilizada como uma importante ferramenta para o controle administrativo. Principalmente porque a visão da atividade de auditoria vem se baseando nos riscos do negócio e nas práticas de governança corporativa. Esta pesquisa teve como objetivo analisar as praticas de auditoria interna e a as oportunidades de melhoria destas práticas na percepção dos auditores internos da Marinha do Brasil (MB), realizadas pelo Centro de Controle Interno da Marinha (CCIMAR). Para a consecução deste objetivo procurou-se identificar as práticas de auditoria interna na literatura; conhecer as quais são as práticas de auditoria realizadas na Marinha do Brasil, e sua proximidade com os elementos mandatórios da Estrutura Internacional de Práticas Profissionais do Instituto dos Auditores Internos (IIA), nos quais o órgão responsável por exercer a função de supervisão técnica do Sistema de Controle Interno do Poder Executivo Federal, o Ministério da Transparência e Controladoria-Geral da União (CGU) vem se baseando e as respectivas oportunidades de melhoria. O método utilizado para este estudo foi o estudo de caso, com a coleta das informações por meio de questionários e entrevistas semiestruturadas. Os resultados revelaram que os auditores apontaram a capacitação, a preparação para auditoria, o planejamento adequado para todas as fases da auditoria, a implementação de um programa de garantia da qualidade, a adequação de recursos matérias, humanos e de acesso a sistemas coorporativos assim como a possibilidade de agregar valor à atividade de auditoria como as maiores oportunidades de melhoria nas práticas da atividade de auditoria interna. Concluiu-se que as práticas de auditoria interna adotadas pela MB são satisfatórias, tendo em vista que o CCIMAR adota 72% das 18 práticas elencadas pelo IIA quanto aos requisitos dos atributos relacionados as Normas de Atributo e Desempenho. E os resultados do estudo revelaram que na percepção dos auditores internos há 24 oportunidades de melhorias nas práticas de auditoria interna que podem ser implementadas para a excelência da governança e gestão da atividade de auditoria interna.
Nowadays, more and more the subjects related to the activities of internal control, mainly in the public sphere, have undergone constant transformations, with a view to the strengthening of supply-demand relations of goods and services for society, the fight against corruption , the search for better standards of performance of the public area, due to the growing social control over the management of the public sector, in this way there is a search for more efficient and effective administrative controls. With this, the internal audit activity can be used as an important tool for administrative control. Mainly because the audit activity's vision is based on business risks and corporate governance practices. This research had the objective of analyzing internal auditing practices and the opportunities for improvement of these practices in the perception of internal auditors of the Brazilian Navy (MB), carried out by the Center for Internal Control of the Navy (CCIMAR). In order to achieve this objective, we sought to identify internal audit practices in the literature; to know the audit practices performed in the Brazilian Navy, and its proximity to the mandatory elements of the International Professional Practices Framework of the Institute of Internal Auditors (IIA), in which the body responsible for exercising the technical supervision function of the System of Internal Control of the Federal Executive Branch, the Ministry of Transparency and Comptroller General's Office (CGU) has been relying on the respective opportunities for improvement. The method used for this study was the case study, with the collection of information through questionnaires and semi-structured interviews. The results revealed that the auditors pointed to training, audit preparation, adequate planning for all phases of the audit, implementation of a quality assurance program, material adequacy, human resources and access to corporate systems as well as the possibility of adding value to the audit activity as the greatest opportunities for improvement in the practices of the internal audit activity. It was concluded that the internal audit practices adopted by MB are satisfactory, since CCIMAR adopts 72% of the 18 practices listed by the IIA regarding the requirements of the attributes related to the Performance and Attribute Standards. And the results of the study revealed that in the perception of internal auditors there are 24 opportunities for improvements in internal audit practices that can be implemented for excellence in governance and management of the internal audit activity.
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Nicholls, Tom. "Digital era local government in England : service reform and the Internet." Thesis, University of Oxford, 2016. https://ora.ox.ac.uk/objects/uuid:d85d7964-80d2-4b6d-bfac-418ed4f0fa6a.
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Local governments have been developing online services, aiming to better serve the public and reduce administrative costs. However, the impact of this work, and the links between governments' online and offline activities, remain uncertain. Using a new full-population dataset of the UK government web, this thesis directly analyses the structure and content of government online. It argues that recent digital-centric public administration theories, typified by the Digital Era Governance quasi-paradigm, are not empirically supported by the UK local government experience. Instead, it argues for a positive but critical attitude to the value of technology in public administration. New methods are developed for full-text empirical analysis of government web crawl data and the use of machine learning approaches for adding attributes to full-population data. Webometric and content analyses of the .gov.uk web are conducted, together with a time-series panel regression of English local government cost, service quality, satisfaction, and an expert assessment of web provision. English local government online is highly heterogeneous and there is remarkably little intrinsic structure to the .gov.uk web. Geography is weakly visible in online government structures, but there is little evidence that online structures closely reflect the offline activities of government. Empirically, English local governments' web development levels are found not to be associated with improvement in the cost of, quality of, or satisfaction with council services, challenging the merit of online approaches to service improvement. Overall, the importance of digital-centric approaches to local government service improvement is challenged. A more nuanced theoretical approach to online service delivery is advocated, which discards utopian enthusiasm and focuses on concrete service improvements. It is recommended that full-population quantitative analyses be used more broadly in political science, with awareness of both the opportunities and the challenges associated with them.
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Beil, Thomas F. "City hall in cyberspace how local governments are using the Internet to deliver services and interact with the public /." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 1998. http://www.kutztown.edu/library/services/remote_access.asp.
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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 1998.Typescript. Abstract preceeds thesis as one preliminary leaf. Source: Masters Abstracts International, Volume: 45-06, page: 2931. Includes bibliographical references (leaves 66-77).
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Hannig, Jennifer L. "Is the American government ready for e-government?" Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2002. http://www.kutztown.edu/library/services/remote_access.asp.
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Evans, Daniel, and mikewood@deakin edu au. "The internet and competitive advantage in Australian professional sport organisations." Deakin University. Bowater School of Management and Marketing, 2002. http://tux.lib.deakin.edu.au./adt-VDU/public/adt-VDU20050825.144334.
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The electronic revolution has proven to be a powerful stimulus for change in business practice. As a business tool however, the Internet must endure the same scrutiny under which other business activities are placed. If the use of the Internet in business is a sound strategy, then it must contribute toward competitive advantage. The sport business industry has not been isolated from the vagaries of Internet applications. Moreover, as the industry has become more competitive, forcing sporting organisations towards unprecedented levels of accountability and business practice, the Internet has been increasingly seen as a potential 'holy grail' for sport organisations struggling for revenue (Stewart & Smith, 1999). This research is a response to these pressures. It seeks to identify Internet based opportunities for competitive advantage, and to provide strategies and recommendations for the successful use of the Internet in Australian professional sport organisations.
In realising this objective, a newly developed and integrated Business Activity Model has been constructed. The model assists in the identification of specific Internet based competitive advantage strategies, and provides a theoretical framework for this research. The Business Activity Model conceptualises, for the first time, the relationships between the value chain, constituents of electronically enabled competitive advantage, and the Internet.
With Australia's limited group of fully professional sports capable of sustaining the human resources and budgets necessary to implement comprehensive e-commerce strategies, the organisations selected to participate in this research represent the pinnacle of Australian professional sport clubs. Specifically, the 55 clubs competing in the Australian Football League (A.F.L.), National Basketball League (N.B.L.), National Rugby League (N.R.L.), and National Soccer League (N.S.L.) constituted the research sample and population. In concert with the 87% participation rate, sampling approached a census. A telephone-administered survey, based primarily on
the rigorously tested instrument developed by Sethi and King (1994), was employed for data collection.
This research employs a comprehensive set of descriptive statistics, and is bolstered by a confirmatory and an exploratory factor analysis, undertaken on one component of the data. The outcome of this research was the identification of seven practical recommendations for Australian professional sport organisations seeking to improve competitive advantage via the Internet. These recommendations were based on an inventory of the 'gaps' between the strategies proposed by the literature, and the practices of the sample, and relate to both overall Internet strategy, and specific web site applications. The development of the new Business Activity Model and the identification of key online strategy themes support and complement these recommendations. An examination of variations in the practices of participating organisations, and some comparisons against United States sporting organisations, also provides depth and context to the findings.
This research provides a platform for sport managers to effectively harness the potential of the Internet, through their web sites in particular, and realise significant competitive advantages. The Business Activity Model provides managers in all industries with a tool for the detection and understanding of potential elements of competitive advantage, and incorporates all activities critical to business in the new digital economy. Seven practical recommendations for improved online performance based on identified competitive advantage and strategies fulfils the primary objective of this research. E-commerce continues to grow at astronomical rates, and with the Internet poised to become the life-blood of 21st century sporting organisations, these recommendations will assist managers in their ongoing search for competitive advantage.
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Undrahbuyan, Baasanjav. "Internet content and use by civil society and government institutions in Mongolia the situation in 2005 /." Ohio : Ohio University, 2006. http://www.ohiolink.edu/etd/view.cgi?ohiou1163524341.
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Lau, Chi-kan, and 劉志勤. "Understanding the citizen-centric approach in e-government service delivery: a case study of the HKSARgovernment's one stop access portal - GovHK." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B46757806.
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FUNKE, Corinna. "Digitization, fast and slow : comparing the creation of digital public services in Denmark, France and Germany." Doctoral thesis, European University Institute, 2022. http://hdl.handle.net/1814/74971.
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Defence date: 25 October 2022Examining Board: Prof. Ellen Immergut, (EUI Department of Political and Social Sciences); Prof. Hanspeter Kriesi, (EUI Department of Political and Social Sciences); Prof. Patrick Dunleavy, (London School of Economics, Emeritus); Prof. Michaël Tatham, (University of Bergen)
This thesis deals with the digitization of public services. It seeks to explain why some countries appear to digitize their public service offer at greater speed and with more ease than others, despite similar backgrounds in terms of wealth, IT infrastructure and administrative capacity. For this, the cases of Denmark, France and Germany are compared with respect to their implementation of encompassing, national systems for the provision of citizen-friendly public services online. The time frame under observation roughly covers the years 2000 until the late 2010s. Expert interviews and governmental documents form the basis for the analysis. The dominant administrative culture as well as the politicoadministrative structure that governs responsibility for administrative service provision emerged as the principal forces to explain the speed and success of states’ digitization efforts. A bureaucratic cultural legacy slows down the drive to digitize public services. A decentralized and incoherently organized administrative structure renders digitization more difficult, time-intensive and costly and leads to a disjointed service offer.
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Lo, Wing-hong Bernard, and 盧永康. "Gauging public views through electronic channels: a case study of the Hong Kong S.A.R. Government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46781602.
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Maritz, Yrika Vanessa. "The use of social media as a public participation strategy in the public service of Namibia." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/96916.
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Thesis (MPA)--Stellenbosch University, 2015.ENGLISH ABSTRACT: This exploratory study attempts to establish the readiness of the Namibian government in using social media as a strategy for public participation. The subject of public participation as a strategy to improve the process of policymaking has been researched extensively. Similarly, the use of social media to promote public participation which in turn influences service delivery is gaining popularity in many scholarly works. However, there is still a paucity of research investigating the use of social media as a public participation strategy to improve policymaking. Given the speed at which people worldwide have embraced the use of social media, the current study provides an opportunity to establish how the Namibian government can utilise social media as a strategy to facilitate public participation. This two-way engagement is necessary to improve the government’s efforts in the development of policies and programmes and ultimately improved service delivery. Theoretically, the analysis in this study centred on theories of public participation and emergent theories of the use of social media for good governance. The current study utilised a multi-case study approach and a combination of research techniques in collecting data. These included document analysis – in both paper and digital formats – and unstructured interviews with key respondents from the main government institutions and their strategic role in the implementation of e-government in Namibia. The study employed a systematic approach in answering all five research questions to meet the research objectives. It concludes that, although the Namibian context and legislative framework support public participation broadly, there are still a number of challenges which impact on the readiness to use social media as a strategy for public participation in the Public Service of Namibia. Following this, a set of recommendations for both policy and further research is presented.
AFRIKAANSE OPSOMMING: Hierdie ondersoekende studie poog om die gereedheid van die Namibiese regering om sosiale media as werktuig vir publieke deelname te vestig. Die onderwerp van publieke deelname as ’n werktuig om die beleidmakingsproses te verbeter, is reeds omvattend nagevors. Die gebruik van sosiale media om publieke deelname te bevorder wat om die beurt dienslewering beïnvloed, neem in verskeie akademiese bronne toe in populariteit. Navorsing wat die gebruik van sosiale media as werktuig vir publieke deelname om beleidsmaking te verbeter is skaars. Gegewe die spoed waarteen mense wêreldwyd die gebruik van sosiale media aanneem, bied hierdie studie die geleentheid om vas te stel hoe die Namibiese regering sosiale media as werktuig om publieke deelname te fasiliteer, kan gebruik. Hierdie tweerigtingbetrokkenheid is noodsaaklik om die regering se pogings in die ontwikkeling van beleide en programme en uiteindelik dienslewering te verbeter. Teoreties is die analise in hierdie studie gesentreer om teorieë oor publieke deelname en opkomende teoreë oor die gebruik van sosiale media vir goeie regeringsgedrag. Die huidige studie het ’n veelvoudige gevallestudie en ’n kombinasie van navorsingstegnieke ingespan om data in te samel. Dit het dokumentanalise – beide papier- en digitale formate – en ongestruktureerde onderhoude met sleutelrespondente van die hoofregeringsinstansies en hul strategiese rol in die implementering van e-regering in Namibië ingesluit. Die studie het van ’n sistematiese benadering gebruik gemaak om al vyf navorsingsvrae te beantwoord om sodoende aan die navorsingsdoelstellings te voldoen. Die studie bevind dat alhoewel die Namibiese konteks en wetgewende raamwerk publieke deelname breedweg ondersteun daar steeds ’n aantal uitdagings is wat ’n impak het op die gereedheid van sosiale media as ’n werktuig vir publieke deelname in die Openbare Diens van Namibië. Vervolgens word ’n stel voorstelle vir beide beleid en verdere navorsing aangebied.
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Ahn, Michael Ji-Sung. "The role of political environment and the adoption of new information technology for citizen participation and communication by United States municipal government." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available, full text:, 2007. http://wwwlib.umi.com/cr/syr/main.
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Moraes, Melina Ferracini de. "O direito ao esquecimento na internet no contexto das decisões judiciais no Brasil." Universidade Presbiteriana Mackenzie, 2016. http://tede.mackenzie.br/jspui/handle/tede/2885.
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The technological advance of the last decades has brought new paradigms for a new kind of society: the information society. The constant use of the World Wide Web, the fluidity in the placement of information and data, and the permanent feeling of electronic surveillance contributed to rethink the Law and its applicability. If it was possible to separate the actuation of the individual in the public space and in the private space, today, with the pervasiveness of information, acting on such spaces is confused, making it impossible to establish a traditional privacy protection. It’s necessary to think about privacy as how the subject wants to be reminded or known in society as a right to oblivion. In this scenario, the idea of right to oblivion on the Internet appeared supported by leading European foreign cases (cases “Lebach” and “Mario Costeja”), together with the European Union directives that ensured the protection of sensitive and personal data to those involved. In Brazil, there isn’t legal provision of the institute, and despite the efforts made by the Judiciary in an attempt to resolve the matter in important cases, such as cases “Aída Curi” (Resp. n. 1.335.153/RJ), “Slaughter of Candelária” (Resp. n. 1.334.097/RJ) and “Xuxa versus Google” (Process n. 0024717-80.2010.8.19.0209), the foundations presented were insufficient for its application. Besides the lack of technical and specific knowledge of the Judiciary in dealing with the matter, another two factors must be considered: the functioning of the information society and the power of surveillance that the State exercises over individuals. These arguments, added to the manipulation of the legal rules to legalize violations and to the relativization speech of rights at the expense of national security and protective barriers, undermine democracy and, therefore, put away the application of the right to oblivion on the Internet, featuring, also, an exception state.
O avanço tecnológico das últimas décadas trouxe consigo novos paradigmas para um novo tipo de sociedade: a sociedade da informação. O uso constante da rede mundial de computadores, a fluidez na veiculação das informações e dados, e a permanente sensação de vigilância eletrônica contribuíram para se repensar o Direito e sua aplicabilidade. Se antes era possível separar a atuação do indivíduo no espaço público e no espaço privado, hoje, com a penetrabilidade da informação, a atuação em tais espaços se confunde, tornando-se impossível estabelecer uma proteção tradicional à privacidade. É preciso pensar a privacidade como a forma pela qual o sujeito pretende ser lembrado ou conhecido na sociedade e, também, como um direito ao esquecimento. Diante desse cenário, a ideia de direito ao esquecimento na Internet surgiu amparada por leading cases estrangeiros europeus (casos “Lebach” e “Mario Costeja”), juntamente com diretivas da União Europeia que garantiram a proteção de dados sensíveis e pessoais aos envolvidos. No Brasil, não há previsão legal do instituto, e apesar dos esforços empreendidos pelo Poder Judiciário na tentativa de solucionar a questão em processos emblemáticos, como os casos “Aída Curi” (REsp. nº 1.335.153/RJ), “Chacina da Candelária” (REsp. nº 1.334.097/RJ) e “Xuxa versus Google” (Processo nº 0024717-80.2010.8.19.0209), os fundamentos apresentados foram insuficientes para a sua efetivação. Além da falta de conhecimento técnico e específico do Poder Judiciário ao lidar com a matéria, dois outros fatores devem ser considerados: o funcionamento da sociedade da informação e o poder de vigilância que o Estado exerce sobre os indivíduos. Esses argumentos, somados à manipulação das normas jurídicas no sentido de legalizar violações e ao discurso de relativização de direitos em detrimento da segurança nacional e da proteção de barreiras, atentam contra a democracia e, portanto, impedem a aplicação do direito ao esquecimento na Internet, caracterizando, também, um Estado de Exceção.
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Van, Jaarsveldt Liza Ceciel. "Web-based training in Public Administration in South Africa principles and considerations /." Diss., Pretoria : [s.n.], 2003. http://upetd.up.ac.za/thesis/available/etd-03092004-135653.
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Jones, Melanie Anne. "Mitigating Uncertainty Through Government Intervention-exploring the Impact of Public Policy on Internet Privacy Concerns." University of Cincinnati / OhioLINK, 2002. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1021896261.
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陳婉妮 and Yuen-lai Chan. "Evaluate the implementation of e-government in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2008. http://hub.hku.hk/bib/B4101439X.
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Li, Po-hung, and 李保雄. "The implementation of e-government in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2006. http://hub.hku.hk/bib/B3653870X.
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Cheung, Kwong-chief. "Comparative study on aspects of e-government in Hong Kong: policy and issues." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2005. http://hub.hku.hk/bib/B45012337.
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Chan, Hiu-fai, and 陳曉暉. "An analysis of the performance of Hong Kong e-government: review and way forward." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2012. http://hub.hku.hk/bib/B50254406.
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Sigwejo, Annastellah Obedi. "Evaluating e-government services : a citizen-centric framework." Thesis, Cape Peninisula University of Technology, 2015. http://hdl.handle.net/20.500.11838/2285.
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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2015.In a quest to offer better services to both citizens and businesses throughout Africa, efforts to adopt e-government projects are gaining momentum. As a result of this, there is a need for effective measurement of delivery and quality of such e-services. Currently, there are several metrics applied to measure and rank the e-readiness of various African countries. However, while these measures have provided a source of comparative analysis between different e-government projects, they are far from being perfect. For example, most of these measures are diverse and difficult to compare, since they assume ‘one size fits all’ and ignore differing environmental, cultural and contextual factors of various countries. Further criticisms of these measures are that they are ‘first generation metrics’ designed for developed countries, as opposed to developing countries. Thus, the crux of the research problem was that there are no suitable evaluation strategies for understanding and measuring the effectiveness of e-government services in order to improve the management thereof, and thereby attain the best possible value for citizens. The objective of this study was to develop a framework, for evaluating the effectiveness of e-government services in a typical developing country. Tanzania’s mainland was chosen as the context for this study: as a typical developing African country, its early phase of e-government development provided an optimal case for this study concerned with the useful and effective evaluation of e-government services. I have chosen a qualitative research method paradigm, underpinned by an interpretive approach, to facilitate both research objectives: developing an evaluation framework after determining the necessary evaluation parameters. Empirical evidence was gathered via interviews with e-government practitioners in Tanzania and via focus groups with selected citizens. Other sources of data included government documentation (policies and strategies) and government websites. The data was analysed through the combined application of an adapted grounded theory method and interpretation. Using the latter analytical processes several effectiveness dimensions of e-government services were derived. Through further analysis these were synthesised into the main output of the study viz. an e-government citizen satisfaction framework (ECSF). This framework, a unique contribution to the existing body of knowledge, demonstrates how citizen and government imperatives should be amalgamated to evaluate the effectiveness of e-government services. The findings further support and advance Information Technology management within government, as this is the first comprehensive framework to ensure an integrated approach for monitoring and evaluating e-government programmes. This study also combines important ideas from two existing domains—service management and IS evaluation—to generate new foundations leading to further work by researchers.
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Melo, Aranha Ana Luiza. "Corruption at the local level in Brazil: decentralization as a pitfall?" Politai, 2015. http://repositorio.pucp.edu.pe/index/handle/123456789/91849.
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Recently, Brazil has undergone decentralization processes that could have strengthened the local level in democratic terms. Notwithstanding, the results of these processes were not con-sensual, and corruption persisted as a feature of the Brazilian local level.This paper focuses on the corrupt conduct of municipal public officials who deal with fe- deral funds transferred by the central government. The information collected is part of a profile of corruption in the cities monitored by the federal Executive, revealing both how this phenomenon is distributed in terms of areas and which possible factors can explain the occurrence of corrup- tion in the Brazilian local governments. This paper deals with corruption in the municipalities of Minas Gerais - one of the 26 Brazilian states - from a conception of corruption as the misuse offunds by the political system.The argument focuses on the conduct of municipal public officials who deal with federalfunds transferred to Minas Gerais´ municipalities. In order to conduct this study, we used the reports from the Program of Inspections from Public Lotteries produced by the Office of the Comp- troller General (CGU). First, we built a general profile of the situation in those cities surveyed by the CGU regarding the incidence of irregularities. By doing so, we highlighted which gover- nmental areas would be in a more critical situation. These irregularities, in turn, were taken as proxies for the occurrence of corruption in two different ways. In the first place, according to the amount of irregularities found – which included all kind of irregularities, from formal mistakes to overbilling –, statistical tests were performed in order to establish which factors could be taken as constraints of corruption at the local level. We identified political, social, economic and demo- graphic characteristics that were associated with corruption, in its petty form. On the other hand, we also categorized corruption in a more strict way, considering only the cases in which larger amounts of resources were involved and leaving out the formal irregularities.We demonstrated that not all factors related with corruption in its broader sense (population size, the characteristic of the transfers, municipal characteristics related to income, education and control) kept significantly associated with the incidence of more severe irregularities. We seek to contribute to the debate about whether or not the local level is more susceptible to corruption, which means discussing if decentralization can be understood as a pitfall.Recientemente, Brasil ha experimentado procesos de descentralización que podrían haber fortalecido el nivel local en términos democráticos. No obstante, los resultados de estos procesos no han sido consensuados y la corrupción ha persistido como una característica del nivel local en este país.El presente artículo se centra en la conducta corrupta de autoridades municipales que se ocupan de los fondos federales transferidos por el gobierno central. La información obtenida forma parte del perfil de corrupción en ciudades supervisadas por el Poder Ejecutivo federal. Asi- mismo, revela cómo este fenómeno se distribuye en función de las áreas gubernamentales y qué posibles factores pueden explicar la presencia de corrupción en los gobiernos locales brasileños.Este artículo se ocupa de la corrupción, entendida como el mal uso de fondos por parte del sistema político, en las municipalidades de Minas Gerais, uno de los 26 estados de Brasil. El argumento se centra en la conducta de las autoridades municipales que se encargan de los fondos federales. Para llevar a cabo este estudio, se utilizaron los informes del Programa de Inspecciones por Sorteos Públicos elaborados por la Oficina de Contraloría General (CGU). En primer lugar, se construyó un perfil general de la situación de las ciudades encuestadas por la CGU en relación a la incidencia de irregularidades. Al hacerlo, se destacaron las áreas gubernamentales que estarían en una situación más crítica. Estas irregularidades, a su vez, fueron tomadas como indicadores indirectos de incidencia de la corrupción de dos maneras diferentes. Por un lado, de acuerdo a la cantidad de irregularidades encontradas –que incluían todo tipo de irregularidades, desde errores formales hasta sobrefacturación– se aplicaron pruebas estadísticas con el fin de establecer qué factores podían ser tomados como limitaciones de la corrupción a nivel local. Se identificaron características políticas, sociales, económicas y demográficas, asociadas con la corrupción. Por otro lado, se definió la corrupción de una manera más estricta, tomando en cuenta solo los casos que involucraban grandes cantidades de recursos y se dejó de lado las irregularidades formales. Se demostró que no todos los factores relacionados con la corrupción en su sentido más amplio (tamaño de la población, características de las transferencias, características municipales relacionadas con los ingresos, educación y control) se mantienen significativamente asociados a la incidencia de irregularidades más graves. Se busca así contribuir al debate sobre si el nivel local es más susceptible o no a la corrupción, lo cual significa discutir también si la descentralización puede ser entendida como un obstáculo.
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Chan, Po-chi, and 陳寶慈. "E-engagement in Hong Kong: a review of top-down engagement." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2011. http://hub.hku.hk/bib/B46779541.
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Cheng, Denise, and 鄭瑞芬. "An evaluation of the impact of e-government on citizen participation in Hong Kong: a survey analysis of Hong Kongresident's responses to citizen participation through implementationof e-government." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 2009. http://hub.hku.hk/bib/B46755792.
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Robins, Greg. "Is a knowledge based value network an effective model for implementing e-government?" Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2004. https://ro.ecu.edu.au/theses/832.
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Is a knowledge based value network an effective model for implementing e-government? E-Government is a vision of how public sector organisations will govern, serve citizens, and interact with business partners, their employees, and other Government organisations. The “e” in e-Government represents a move to fully integrated, secure, on-demand accessible electronic Government that will: • improve integrated service delivery • provide universal citizen access • begin to enhance traditional Government structures and processes • support new Government products and services by relying on the emergence and convergence of new technologies • improve effectiveness Electronic commerce (e-commerce) has fundamentally changed the way business is being conducted and Government is rushing to catch up.
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Messmer, John P. "The rise of the cyber-legislator : Congress and the Internet in the late twentieth century /." free to MU campus, to others for purchase, 2001. http://wwwlib.umi.com/cr/mo/fullcit?p3013003.
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Pinto, Rozana Maria de Holanda. "Estrutura de referência para a capacitação dos gestores das universidades federais brasileiras." Universidade Tecnológica Federal do Paraná, 2015. http://repositorio.utfpr.edu.br/jspui/handle/1/1429.
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Considerando os desafios atuais a serem enfrentados pelas universidades públicas brasileiras em uma sociedade em constante transformação, gerando a necessidade de profissionalização de seus gestores, o objetivo desta pesquisa foi elaborar uma proposta de estrutura de referência para a capacitação destes dirigentes. Trata-se de uma pesquisa quantitativa, aplicada quanto à sua finalidade, e exploratória, quanto ao seu objetivo. A fim de se elaborar uma estrutura de referência para capacitação dos gestores universitários, o método empregado foi a pesquisa bibliográfica e a posterior pesquisa de campo junto às Universidades Federais Brasileiras. Assim, o referencial teórico aborda aspectos sobre a gestão nas organizações públicas, os conceitos e processos de capacitação nas organizações, a capacitação de gestores e seus processos de aprendizagem. O levantamento de dados junto às Universidades buscou identificar o grau de ocorrência e de importância atribuídos a aspectos inerentes às quatro etapas que compõem o processo geral de capacitação apontadas pela literatura: levantamento e diagnóstico de necessidades de capacitação; desenho ou planejamento dos programas, abrangendo estratégias, técnicas, recursos instrucionais e modalidades de capacitação; a execução das ações de capacitação e, finalmente, seus diversos níveis de avaliação. Os principais resultados obtidos enfatizam a importância das quatro etapas do processo de capacitação, com a utilização de métodos de levantamento de necessidades e de planejamento das ações de capacitação mais dialogados e participativos e o envolvimento dos gestores a serem capacitados. Também foi apontada a relevância de um planejamento de ações de capacitação com objetivos claros e alinhados às políticas, estratégias e metas organizacionais bem como o emprego de metodologias de aprendizagem menos tradicionais e mais participativas e que valorizem as experiências vivenciadas pelos gestores. A estrutura propõe maior aproveitamento da capacitação no trabalho, com uso dos conhecimentos dos gestores mais experientes ou antecessores e a realização de parcerias para a contratação de instrutores de outras organizações. Sobre a avaliação, quarta etapa do processo, a estrutura de referência destaca a importância de se avaliar a aplicação prática dos conhecimentos adquiridos nas ações de capacitação, associada à análise das condições organizacionais necessárias para que esta aplicação prática ocorra. A proposta para uma estrutura de referência visando auxiliar as áreas de capacitação de servidores na implantação ou melhoria de seus programas e projetos de capacitação de gestores, com base na análise teórico-prática desta pesquisa, constitui uma proposta viável frente à realidade apresentada, configurando-se assim como uma contribuição efetiva para as Universidades Federais Brasileiras.Considering the current challenges faced by the Brazilian public universities in a constant changing society, generating the need of trained managers, the objective of this research was to develop a proposal of reference framework in order to train these leaders. This is a quantitative research, applied and exploratory. In order to develop a reference framework to train graduated managers, the method used was the bibliographic and the further field research with the Brazilian federal universities. Thus, the theoretical framework addresses aspects about the public organizations managing, the concepts and processes of training in the organizations, the managers training and its learning processes. The data gathering with the universities tried to identify the level of occurrence and importance addressed to the inherent aspects to the four steps that compose the general training process by literature: gathering and diagnostic of training needs; the programs planning and drafting, covering strategies, technics, instructional resources and training modalities; the execution of the training actions and finally, its several evaluation levels. The main obtained results emphasize the importance of the four training process steps with the use of need gathering methods and the planning of the most talked about and participative training actions and the involvement of managers to be trained. It was also appointed the relevance of a training action planning with clear objectives and aligned to the policies, the strategies and organization objectives as well as the employment of less traditional and more participative training methods, which enrich the managers living experiences. The structure proposes a better use of the working training, with the use of the knowledge of the more experienced managers or the predecessors and the achievement of partnerships in order to hire instructors from other organizations. About the evaluation, the forth step of the process, the reference framework highlights the importance to evaluate the practical application of the acquired knowledge in the training actions, associated with the analysis of the organizations conditions needed for this application to occur. The proposal to a reference framework aiming to help the employee training areas in the implementation or improvement of its programs and managers training projects, based on theoretical and practical analysis of this research, composing a viable proposal to the presented reality, setting up as an effective contribution the Brazilian federal universities.
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Tyksinski, Deborah J. "Conditions that support the implementation of e-goverment through the Digital Towpath Project an exploratory study /." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2009. http://wwwlib.umi.com/cr/syr/main.
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Rana, Nripendra P. "Toward a unified model of electronic government adoption (UMEGA)." Thesis, Swansea University, 2013. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678589.
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Pinheiro, Leonardo Barboza. "Estudo da economicidade na despesa de custeio referente ao orçamento de 2012 na Marinha do Brasil." Universidade do Estado do Rio de Janeiro, 2014. http://www.bdtd.uerj.br/tde_busca/arquivo.php?codArquivo=8938.
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As constantes denúncias de superfaturamento nas compras do governo, o excesso de burocratização nos procedimentos licitatórios, entre outras motivações, fazem com que a qualidade do gasto público seja cada vez mais discutida e questionada. Pesquisas acadêmicas analisam os princípios da eficiência, da eficácia, da efetividade e da economicidade na gestão pública e mostram que o processo de compra pública é ineficiente. E é neste contexto, que esta dissertação teve como objetivo avaliar o cumprimento do princípio da economicidade nas licitações ocorridas em 2012 na Marinha do Brasil, para a realização de suas despesas de custeio. Para isto, foi realizada uma pesquisa do tipo descritiva e com a utilização do método quanti-qualitativo. O universo da pesquisa é constituído de todas as 2.192 Ordens de Compras emitidas pelo Centro de Obtenção da Marinha no Rio de Janeiro (COMRJ), no exercício de 2012 e de todas as empresas cadastradas no Sistema Integrado de Administração de Serviços Gerais (SIASG) que tenha participado de algum processo licitatório nos anos de 2011, 2012 ou 2013. Os resultados obtidos evidenciaram que a Marinha do Brasil conseguiu, nas suas aquisições de 2012, selecionar a proposta mais vantajosa, cumprindo assim o princípio constitucional da economicidade. Os resultados também sugerem que, mesmo a Marinha do Brasil tendo conseguido ser econômica nas suas aquisições, os fatores de custos apresentados na pesquisa, se melhor estudado e trabalhado, podem possibilitar uma redução ainda maior nos preços dos produtos adquiridos.The constant complaints of overpricing in government purchases, the excessive bureaucracy in procurement procedures, among other reasons, make the quality of public costing increasingly discussed and questioned. Academic researches analyzing the principles of the efficiency, efficacy, effectiveness and economicity in public administration show that the process of public procurement is inefficient. It was in this scenario that this dissertation aimed to evaluate the compliance with the principle of economicity in procurements conducted in 2012 in Brazilian Navy to the achievement of its operating expenses. For this, a descriptive research and the use of quantitative and qualitative methods were performed. The research consists of all 2,192 orders issued by Obtention Center of Brazilian Navy in Rio de Janeiro (COMRJ) in 2012 and all companies registered in the Integrated System of the General Services Administration (SIASG) that has engaged in any procurement process in the years 2011, 2012 or 2013. The results showed that the Brazilian Navy succeeded in its 2012 acquisitions, selecting the highest bidder, thus fulfilling the constitutional principle of economicity. The results also suggest that even having been economic in its purchases, the cost factors presented in the survey, if best studied and worked, may allow a further reduction in the prices of acquired goods for the Brazilian Navy.
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Stanton, Deborah Jane. "Taking shape implementing citizen-centric local digital government in Western Australia /." Connect to thesis, 2007. http://portal.ecu.edu.au/adt-public/adt-ECU2008.0011.html.
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Akers, Eugene Jeff Grafton Carl. "A study of the adoption of digital government technology as public policy innovation in the American States." Auburn, Ala., 2006. http://repo.lib.auburn.edu/2006%20Summer/Dissertations/AKERS_EUGENE_17.pdf.
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Çelikkol, Ömer Aktel Mehmet. "Kamu yönetiminde e-devlet yapılanması ve Türkiye için e-devlet model önerisi /." Isparta : SDÜ Sosyal Bilimler Enstitüsü, 2008. http://tez.sdu.edu.tr/Tezler/TS00614.pdf.
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Belsito, Bruno Gazzaneo. "O procedimento de manifestação de interesse/PMI na estruturação de contratos de concessão: exame crítico e propostas de aperfeiçoamento do instrumento no direito brasileiro." reponame:Repositório Institucional do BNDES, 2015. https://web.bndes.gov.br/bib/jspui/handle/1408/7581.
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A presente dissertação trata do Procedimento de Manifestação de Interesse/PMI, que é um instrumento empregado na preparação de projetos de concessão e atualmente bastante difundido na teoria e prática do Direito Administrativo brasileiro. O PMI foi desenvolvido com esteio na interpretação do art. 21, da Lei n.º 8.987/95 (lei geral de concessões) e em regulamentos editados pelos Poderes Executivos de diversos entes federativos brasileiros. A jurisprudência dos tribunais de contas e o trabalho da doutrina administrativista também têm contribuído significativamente para a sedimentação de ideias a respeito deste instituto. O principal fator impulsionador do uso do PMI é a circunstância de que a Administração Pública, nas suas três esferas federativas, enfrenta limitações técnicas, operacionais e jurídicas para a preparação de suas concessões. Diante dessa realidade, o PMI torna possível que agentes privados ( autorizados ) apoiem, por sua conta e risco, o Estado na realização de estudos de viabilidade (técnicos, econômico-financeiros e jurídicos) e na execução de outras atividades compreendidas na fase interna dos certames concessórios. Tal mecanismo, que enseja uma relação jurídica de índole não contratual, tem sido reputado como flexível e apto para gerar um processo decisório público permeável à expertise do setor privado. Modelos semelhantes ao PMI também são adotados na experiência do direito comparado, sendo designados na literatura especializada como unsolicited proposals. O presente trabalho desenvolve a ideia de que a regulação atual do PMI enseja riscos e objeções, as quais estão relacionadas à existência de conflitos de interesses, assimetrias informacionais e ineficiência na alocação de recursos públicos e privados aplicados no procedimento. No que tange aos seus resultados, os dados empíricos coletados convergem
para a constatação de que os PMIs se caracterizam pela baixa efetividade na geração de contratos de concessão assinados e baixa competição nas licitações realizadas na esteira do procedimento. A dissertação, porém, também se ocupa de propor novas interpretações e aperfeiçoamentos na regulação do instrumento, de modo a reformar a sua estrutura de incentivos e torná-lo mais facilmente manejável para o atingimento do interesse público.This dissertation analyses the unsolicited proposals procedure (named in Brazil as "Procedimento de Manifestação de Interesse" - PMI), which is a legal tool applied for the preparation of concession contracts. The PMI was developed on the basis of the interpretation of art. 21 of Law n.º 8.987/95 ( general concessions law ) and regulations issued by executive branches of various Brazilian federal entities. Cases from accounting courts and books on administrative law doctrine have also contributed significantly to the development of this procedure. To succeed in the preparation of projects and concession contracts, the Public Administration in Brazil has to overcome technical, institutional and legal difficulties. Given this reality, the PMI allows private agent support (at their own risk and expense) of the state entities in the developing of feasibility studies (technical, economic, financial and legal) and in the execution of other activities necessary for a successful bidding process. The PMI generates a non-contractual relationship between private and public actors. The mechanism is also viewed as being flexible and able to enrich the public decision-making process with the expertise and technical capability of the private sector. Procedures like the PMI are also adopted in other countries. However, this paper presents the idea that the current regulation of PMI entails several risks and objections, which are related to the existence of conflicts of interest, informational asymmetries and inefficiency in the allocation of public and private funds during the procedure. With respect to the results of PMI, the empirical data presented and analyzed make it possible to conclude that the PMI is characterized by low effectiveness (ingenerating signed concession contracts) and also drives to low competition in the tender process conducted afterwards. This dissertation also proposes new interpretations of the current legislation and improvements in the regulation of the procedure in order to reform its incentives structure and make it more easily manageable for the achievement of public interest.
Dissertação (Mestrado) - Programa de Pós-Graduação em Direito, Faculdade de Direito, Universidade do Estado do Rio de Janeiro, Rio de Janeiro, 2015.
Bibliografia: p. 304-315.
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Farelo, Maria. "Paranoid' or justified : e-government and privacy." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50055.
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Thesis (MPhil)--Stellenbosch University, 2004.ENGLISH ABSTRACT: Electronic government holds the promises of enabling government to become more efficient in the delivery of services to the public. E-government would ultimately mean that government departments would not work in isolation from each other. The electronic environment would mean that databases would be linked and that information would be shared across all levels of government. There are a number of issues that are presently, and will increasingly in the future impact on the success of e-government. The paradox for e-government is that while this sharing of information, paints a picture of an ideal state of affairs, that would benefit both citizen and state, there could be enormous effects on privacy. These are the ability for government to compile comprehensive profiles on citizens without their knowledge or consent. Another impact on privacy is that wrong information can be linked to the wrong person thereby impacting on the identity of an individual. Data protection and record management policies and legislation are necessary to protect personal data and information.
AFRIKAANSE OPSOMMING: Elektroniese regeringsdienste hou enorme voordele in om 'n meer effektiewe diens aan 'n land se inwoners te lewer. 'n E-regering stel staatsdepartemente in staat om nie meer in isolasie te werk nie, dat databasisse gekoppel en inligting op alle regeringsvlakke gedeel kan word. Daar is egter elemente in 'n e-regeringstruktuur wat 'n beduidende impak op die toekomstige sukses daarvan kan uitoefen. Die paradoks van 'n e-regering is dat hoewel dit 'n ideale prentjie skilder, dit 'n enorme impak op die privaatheid van beide die inwoners en die regering van 'n land kan uitoefen. Dit voorsien 'n geleentheid waar die regering 'n uitgebreide persoonsprofiel kan saamstel, sonder die medewete of toestemming van die persoon. 'n Verdere aspek is dat die inligting aan die verkeerde persoon gekoppel kan word, wat 'n negatiewe impak op die identiteit van so 'n persoon kan hê. Dit op sigself maak data- en dokumentbeheer, beleide and wetgewing 'n noodsaaklikheid voorvereiste vir die beskerming van persoonlike data en inligting.
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Grulke, Eric. "Digital government, trust and cynicism : an empirical analysis of social capital and the use of technology by governmental institutions." Pullman, Wash. : Washington State University, 2009. http://www.dissertations.wsu.edu/Dissertations/Fall2008/E_Grulke_110308.pdf.
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Thesis (Ph. D.)--Washington State University, December 2008.Title from PDF title page (viewed on Apr. 26, 2010). "Department of Political Science." Includes bibliographical references (p. 197-212).
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Yeratziotis, Alexandros. "The impact of cultural context on web design for e-Government in South Africa." Thesis, Nelson Mandela Metropolitan University, 2008. http://hdl.handle.net/10948/2116.
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The role and power of ICT today, particularly the Internet, cannot be underestimated. The Internet has a great impact on the business environment, where a large majority of companies and organisations have made substantial investments in an online presence in the form of websites, as well as the IT infrastructure needed to improve business processes. In terms of websites, research has shown that it is critical to identify the target market of the site and the actual users, and to construct the site according to their specific needs and preferences. This is to a large extent the focus of the field of Human Computer Interaction. It therefore makes perfect sense that many software products and websites fail to meet the users‟ needs, as they are designed mainly by Western designers for Eastern and African users. In essence, the failure is due to the fact that the design does not accommodate the cultural behaviours, understandings and preferences of the intended users, thus making it difficult for them to use and adopt them. This has been confirmed by many researchers who have studied various culture dimensions and their relation to Web design. As mentioned, the role of the Internet in terms of its effect in the business world is becoming increasingly important. However, the Internet could prove to play an influential role in the public sector as well and could therefore be used as a critical tool by government in the form of e-Government. Many countries are adopting e-Government initiatives in an attempt to improve their relations within government itself and with their citizens and businesses. This would help them to render better service delivery and at the same time empower the citizens to also participate in the governance of the country itself. The concept for this dissertation was formulated in terms of three key ingredients: e-Government, culture dimensions and Web design. The purpose of this dissertation is to examine the way a specific culture dimension, referred to as the cultural-context dimension, which focuses on the communication process, can impact in Web design. Once this is achieved, it will be possible to determine how this can positively affect the design of the South African e-Government website so that the overall usability of the site may be improved. The improvements will be justified because the site would then match the cultural behaviours, perceptions and Web design preferences of South African users. In short, the goal of this III dissertation is to provide guidelines and recommendations that will improve the South African e-Government website (www.gov.za) by examining anthropologist Edward Hall‟s cultural-context dimension and its role in the Web design process.