Dissertations / Theses on the topic 'Internet in higher education – Malaysia'
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Chew, Esyin. "A blended learning model in higher education : a comparative study of blended learning in UK and Malaysia." Thesis, University of South Wales, 2009. https://pure.southwales.ac.uk/en/studentthesis/a-blended-learning-model-in-higher-education(34470b43-d024-47cd-9d67-b88bdc46bcc9).html.
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Blended learning, involves the combination of two fields of concern: technology and education; or two groups of people: technologists and educationists. However, current literature shows less consideration on the potential disciplinary gap in the blended learning experience, as a result there is a paucity of evidence from cross-country/institutional/disciplinary investigations. This study aimed to explore, analyse and compare the blended learning experience in higher education. The research is reflected in 3 questions: (1) What are the current blended learning experiences in the selected higher educational institutions? (2) How such experience varies in different disciplines? (3) What are the reflections on the comparative experiences in (1) and (2)? The qualitative case study with comparative methods was used to obtain in-depth findings for these research questions. I visited 4 universities in two countries and sampled 51 research participants’ voices from contrasting disciplines. With these voices, I thoroughly discussed individual case studies, followed by a cross-case and cross-discipline comparison. These findings enabled insights to be drawn on a major argument: blended learning did enable and enhance learning experiences in all case studies but disciplinary differences remain a major challenge. The analysis shows that academics from science-based disciplines have an advantage at the instrumental level of technological usage without transforming learning experience; social science-based academics, due to their disciplinary nature, have embedded technology in wider trans-technical aspects that would enhance and transform learning and teaching. In the context of blended learning, I would argue that learning has not been enhanced (1) if the technology is the sole focus; (2) if the research effort of “technology enhanced learning” does not gain ground in educational theories and (3) does not recognise the disciplinary differences. Arising out of these findings, I proposed a blended learning model that indicates the boundary of the current literature and research findings, and a blended learning definition - an educational-focused process to enhance and transform f2f learning with the blend of technology in a symbiotic relationship. It is necessary for educationists and technologists to establish such a symbiotic relationship and the inter-disciplinary integration and discourse, that may impact on the individuals’ practice beyond their own disciplinary territory.
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Abdul, Samad Adlina. "An e-discourse framework for the qualitative analysis of inquiry-based web forums." University of Western Australia. Graduate School of Education, 2008. http://theses.library.uwa.edu.au/adt-WU2008.0147.
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Bakar, Rosni. "The distributional effects of higher education in Malaysia." Thesis, University of Exeter, 1998. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.245943.
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Subramani, Surendra. "Cultural preservation measures adopted in the higher education system of Malaysia /." view abstract or download file of text, 2000. http://wwwlib.umi.com/cr/uoregon/fullcit?p9986763.
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Thesis (Ph. D.)--University of Oregon, 2000.Typescript. Includes vita and abstract. Includes bibliographical references (leaves 312-325). Also available for download via the World Wide Web; free to University of Oregon users.
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Haji, Din Mohd Salleh. "The development of entrepreneurship and enterprise in higher education in Malaysia." Thesis, Durham University, 1992. http://etheses.dur.ac.uk/1522/.
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Sengupta, Enakshi. "Integration in an international university in Malaysia." Thesis, University of Nottingham, 2015. http://eprints.nottingham.ac.uk/28878/.
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The purpose of the current study is to investigate the relationship between experiences with diversity offered in an international university in Malaysia and the ways students and staff view integration. The problem that promoted this study arose from the researcher’s own experience of being an international student with difficulties in integrating in a multi-cultural environment in the university. Two outcomes are investigated in this study, the meaning of the term ‘integration’ as viewed by the students and staff and the conscious effort that is being implemented by authority and the students themselves towards achieving an optimal level of integration. This research intends to investigate the gap between the ideal level of integration and the existing level, and offer solution towards bridging the gap. Although several studies have been conducted in the past that extol the benefits of being educated in a more racially diverse environment, it is a relatively new area of educational research especially in the South Asian context and in Malaysia. Malaysia is on its way to becoming a hub for international students. The policy-makers in Malaysian higher education realize that with the influx of foreign students comes the issue of integrating these students and faculty that have come from other countries. This study had been designed to bridge the gap that exists between the local and international students and with the local community outside the campus. Findings from the study along with the theories from the literature review present the current scenario on integration and the recommendations suggest a way forward for the institution to reduce inter-group prejudices and foster optimal integration in the campus. The thesis begins with an introduction to the current scenario and summarizes the meaning of the term integration, race and ethnicity and its relevance to the concept of internationalisation as proposed by exponents in this field of research. The thesis then elaborates on the context of the study with the focus on Malaysian Higher Education policies and policies on internationalisation as drafted by the University of Nottingham and the relevance of such policies towards the study. The researcher explores literature found in this field of work and selects three theories to form the foundation of the study. The chapter on the literature review explains the theories in detail and how these three theories have been used to explore the current study. The research methodology is explained with the University of Nottingham Malaysia Campus being chosen as a single case study to help focus attention on the case. A mixed method was used in designing the research, combining both quantitative and qualitative research methods in different ways, where both distinctive approaches contribute towards an understanding of the phenomenon. Quantitative research was conducted with 291 students from various departments in the second and third year of their studies and qualitative interviews were conducted with 15 participants comprising students and members of the teaching and administrative staff. The findings were analysed using SPSS version 20 and NVivo software. The analysis of the quantitative data was further discussed and the data showed that more than half the participants lacked clarity on the meaning of the word integration and its significance in their lives. Students and staff members showed a lack of clarity and understanding of the policies promoted by the university to foster integration. Students preferred being in their homogeneous race groups when it came to their academic activities. They also preferred spending their leisure time with students of their own race. The students were appreciative of the fact that the faculty respects every student equally and tries consciously to mix the races in assignment groups. The study revealed the complexity of the perception-practice dynamic, and the multi-faceted factors which influence student perception and behaviour in relation to optimal integration. Taking the findings from relevant literature and the results of the present study into account, recommendations for the university have been formulated regarding student integration. The recommendations consist of a clear vision and realistic goals in terms of integration. Recommendations also consist of promoting intercultural exchange through inculcating diversity in the curriculum and promoting intercultural interaction between international students and the local community outside the university campus and to carefully monitor integration and react appropriately to changes. The thesis ends with a conclusion summarizing the key findings, the significance of the study, limitations of the study and the scope for future research. The study recommends interventions to be used at different stages to measure and monitor the impact of such interventions towards creating optimal integration in the university and reduce the prejudice prevalent amongst racial groups in the campus at present.
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Wang, Liang. "Internet-mediated intercultural English language education in China's higher education institutions." Thesis, Open University, 2010. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.530497.
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Mohamad, Rokimah. "An investigation of the construction of the leadership in higher education in Malaysia." Thesis, University of Hull, 2012. http://hydra.hull.ac.uk/resources/hull:8421.
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This study explores the construction of leadership and identity in higher education in Malaysia. It is a qualitative research, adopting a postmodern view in favour of social constructionist approach. The study is looking into the relational process of the leadership, examining how the social identity of the leadership being constructed around the contextual phenomena. The study was guided by three research questions: 1) how do the external factors affect the leadership in public higher education? 2) how do the internal factors affect the leadership in public higher education? 3) how do the emerging leadership identities constructed from the context? This study employs an in-depth interview as the main method in collecting data. The respondents were leaders from the central administration office of the Ministry of Higher Education, Malaysia, and the public universities. They were selected based on purposive sampling. The interviews were conducted in both language - English and Malay, ranging from one to two and half hours for each interview. The interviews were digitally tape recorded, transcribed and translated into English, and analysed manually. The findings suggested both the external and internal factors plays significant roles in constructing the leadership and leadership identities in Malaysian higher education, with the external being the stronger influencing factors. The historical and cultural factors become the backdrop of the construction process. Subsequently, the findings provide the basis for developing a new model of the construction of the leadership and leadership identity in this context. The rigour and richness of the findings will contribute to the development of organisational behaviour knowledge particularly in leadership and organisational studies, by providing empirical evidences from a Malaysian perspective.
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Aihara, Akihito. "The political economy of higher education and labour markets : the case of Malaysia." Thesis, SOAS, University of London, 2009. http://eprints.soas.ac.uk/29547/.
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This thesis starts by critically assessing human capital theory in the study of education and labour markets. It is argued that, while revealing the statistical significance of factors like ethnicity in education and labour markets, it does not help us to imderstand how education is provided and how labour markets are structured. The reason for this is that it leaves aside the historical and institutional contexts from the analysis, so that the question of why factors like ethnicity gain significance in education and labour markets carmot be addressed appropriately. These fundamental flaws undermine the relevance of human capital theory in the study of higher education and labour markets, and they are indeed compounded in the empirical application to the Malaysian case. Rather than applying the theory or remedying its analytical deficiencies, therefore, this thesis breaks with it and instead adopts a political economy approach that places the role of government at the analytical centre. Being a multi-ethnic coimtry, Malaysia's higher education and labour market policies reflect the trade-off between equity, or inter-ethnic distribution, and efficiency, or economic growth. The main purpose for this is to maintain social stability by lifting up the socio-economic status of Malays whilst increasing the economic pie to distribute. The New Economic Policy set the institutional foundation on which these policies are introduced and implemented. Access to higher education and provision of higher educational services are institutionally arranged in favour of Malays, and the public sector is geared towards employing them. Empirical analysis of the Population and Housing Census Malaysia 2000 points to ethnic differentials in access to higher education and sector selection in labour markets. It is also found that the ethnic factor persists from higher education through to labour markets, implying that the decisions of higher education enrolment and sector selection are made simultaneously.
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Ahmad, Abdul Aziz bin. "A process study of enterprise systems implementation in higher education institutions in Malaysia." Thesis, University of Manchester, 2011. https://www.research.manchester.ac.uk/portal/en/theses/a-process-study-of-enterprise-systems-implementation-in-higher-education-institutions-in-malaysia(cd75e49e-1a67-496a-9b21-92b740036f2e).html.
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The implementation of information technology and its impact on organisational change has been an important phenomenon, discussed in the IS literature over the last 30 years. Treating information system (IS) implementation as organisational change is a complex phenomenon. This complexity is mainly due to its multidisciplinary, socio-technical, dynamic and non-linear nature. This challenging nature of IS implementation complexities has a direct relationship to the IS implementation project outcomes - its success or failure. In view of this complexity, this research aims to understand how process studies can improve the understanding of enterprise system implementation. We argue that the socio-technical nature of IS development is inevitable thus the only way to go forward is to explore and understand the phenomenon. Following this, we adopt the stakeholder's perspective solely for the purpose of identification of stakeholders and their embedded interests and expectations. While prior research concentrated on a limited number of stakeholders of IS, we attempt to adopt Pouloudi et al. (2004) in mobilizing a stakeholder perspective to incorporate non-human stakeholders within the analysis. Within the actor-network perspective, complexity is resolved through simplification (black-boxing) - unpacking or collapsing the complexity. However, during this simplification process, the risk of removing useful description of the phenomenon through labelling was avoided. To support this research, the punctuated socio-technical information systems change (PSIC) model was applied. In this model, interactions and relationships between its components (antecedent condition, process, outcomes and organisational context) play a vital role. This research focuses on the implementation of an integrated financial system in three Malaysian universities through three interpretive case studies. Our findings show that each of our case studies provides a unique IS development trajectory. Following stakeholder analysis, the different cases provide interesting combinations of conflicts and coalitions among human and non-human stakeholders which further dictates the project outcomes or the process of IS black-boxing. The relationship between the three case studies on the other hand provides an interesting illustration of IS technology transfer.
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Wong, Yuet-yau Raymond. "Use of internet facilities for higher education in Hong Kong /." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B19872100.
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Gatward, Andrew James. "An internet-attached robot system supporting teaching in higher education." Thesis, University of Reading, 2012. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.577780.
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This research addresses three questions in the area of networked robotics: I. A model-driven review of the requirements for an Internet-attached robot system for use as a teaching resource for undergraduate and taught postgraduate level degree courses. 3. Creation of a baseline model of electronics and mechanical manufacturing capabilities across UK Higher Education establishments. 4. Establish whether manufacturing an Internet-attached robot from a bespoke design which meets all these requirements demonstrates advantages over the use of commercial off-the-shelf products. 5. A discussion of the cost and benefits of three common approaches to student assignments in robotics and related fields; hands-on laboratory experiments, simulators, and remote access laboratories. A pedagogical model for an Internet-attached online robot system for use in higher education is presented, which has been built on both a survey of Universities within the United Kingdom, and published work from authors around the world. Complementing the pedagogical model is a summary of the manufacturing capabilities typically available in a University workshop. A custom designed and purpose built mobile robot platform is presented, which together with its supporting arena environment provides an implementation of the pedagogical model. The mobile robot platform is fully bespoke, and careful design ensured that the mechanical components did not exceed the manufacturing capabilities of a typical University. Features of the robot include four-wheel drive and steering, a number of different sensors, and stereo vision support. The on-board sensors include ultrasonic rangefinders, surface colour sensors, a low-cost laser object sensor, and three stereo vision heads. Connectivity to the robot is via standards-based 802.llg wireless Ethernet and TCP/IP. A decentralised processing approach was used, so as to enable robustness and resilience of the system, and attempting to ensure that a failure of one part of a subsystem does not affect the operation of the system as a whole.
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Wong, Yuet-yau Raymond, and 黃月有. "Use of internet facilities for higher education in Hong Kong." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B3126945X.
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Capshaw, Norman Clark. "How the internet affects higher education a multi-country analysis." Saarbrücken VDM Verlag Dr. Müller, 2007. http://d-nb.info/991507789/04.
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Anderson, Stoerm E. "The evolution of higher education in China storied experiences of internet usage by students and faculty /." online access from Digital Dissertation Consortium access full-text, 2006. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3243971.
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Yaacob, Arzmi. "Organisational commitment among academics in an institution of higher learning : the case of Malaysia." Thesis, Coventry University, 1998. http://curve.coventry.ac.uk/open/items/ca3ce295-6354-e563-5fa6-0e1157057d60/1.
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Attitudes are commonly investigated in management research as they have predictive value to achievement and a positive attitude helps to produce desirable outcome. This thesis explores organisational commitment among academic staff in a Malaysian institution of higher learning. A thorough review of the literature revealed that there have been a number or previous studies of organisational commitment but none within this context. As the term organisational commitment is abstract it is operationally defined by simplifying it into observable characteristics. Organisational commitment is manifested in a) a strong belief in and acceptance of organisational goals and values; b) a willingness to exert considerable energy on behalf of the organisation; and c) a strong desire to maintain membership in the organisation. These elements can be measured using a questionnaire developed by Porter and Smith (1970). Factor Analysis is used to group responses into categories as dependent variables. Multiple Regression Analysis is then used to explore statistical relationships between organisational commitment factors derived from Factor Analysis and attitudes towards pay and promotion and to socio-demographic characteristics. The sample size of 818 respondents was derived from 2000 accessible academics from all schools and branches (except Sarawak) of the MARA Institute of Technology (ITM). A self administered questionnaire was selected as the mode of data collection. Overall organisational commitment among the academics towards their Institution was found to be high. Differences in levels of individuals' measured indicated organisational commitment could be statistically determined by demographic factors. However attitudes towards pay and promotion were found to be much more important as determinants of organisational commitment when they were included in the analysis and relationships tested with the use of Multiple Regression Analysis.
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Wan, Husain W. R. "Comparative evaluation of public universities in Malaysia using data envelopment analysis." Thesis, University of Warwick, 2012. http://wrap.warwick.ac.uk/55309/.
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Applications of Data Envelopment Analysis (DEA) for the assessment of performance of universities have been widely reported in the literature. Often the number of universities under the assessment is relatively small compared to the number of performance measures (inputs and outputs) used in the analysis, which leads to a low discriminating power of DEA models on efficiency scores. The main objective of this thesis is the development of improved DEA models that overcome the above difficulty, using a sample of public universities in Malaysia as an illustrative application. The proposed new approach combines the recently introduced Hybrid returns to scale (HRS) model with the use of additional information about the functioning of universities stated in the form of production trade-offs. The new model developed in this thesis, called Hybrid returns to scale model with trade-offs (HRSTO), is applied to a sample of eighteen universities, which is considered to be a very small sample for the DEA methodology. Our results show that, in contrast with standard DEA models, the new model is perfectly suitable for such samples and discriminates well between good and bad performers. The proposed combined use of HRS model with production trade-offs is a novel methodology that can be used in other applications of DEA. Overall, the thesis makes several contributions of the theory and practice of DEA. First, for the first time, it is shown that the higher education sector satisfies the assumptions and can be modelled using the proposed HRSTO model. Second, also for the first time, it is shown that production trade-offs can be assessed for such applications and the methodology of their assessment has been developed and used in the thesis. Third, it is demonstrated that the HRSTO model significantly improves the discriminating power of analysis compared to standard DEA models, which is particularly important for small data sets. Fourth, it is concluded that the HRS model is further improved if production trade-offs are used. Fifth, by experimenting with different specific values of production trade-offs, it is shown that even the most conservative estimates of trade-offs notably improve the model. Finally, our results contribute to the more general discussion of the performance of universities in Malaysia and identification of the best performers among them.
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Saufi, Roselina F. Ahmad. "Job pressure, job dissatisfaction and psychological health among managers in higher education institutions in Malaysia." Thesis, University of Sheffield, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.366357.
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Ball, Mary Alice. "Advanced Internet connectivity in higher education: The states's role in equitable access." Diss., The University of Arizona, 2000. http://hdl.handle.net/10150/284319.
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The Internet increasingly influences how we communicate with one another, conduct business, and educate our children. Our ability to connect to the Internet therefore becomes an integral part of our participating in and contributing to society. In this paper I examine equitable access to the telecommunications infrastructure that increasingly is used to transfer information around the country and the world. I focus my discussion on statewide networks and advanced Internet connectivity for publicly funded institutions of higher education. Using an informational questionnaire of all fifty United States and case studies of Mississippi and Washington, I investigate the role of state government in developing statewide networks that equitably serve public education. My findings indicate that more than any other source state government plays a critical role in financing the creation of statewide networks. They also show that the involvement of state government promotes equitable access to advanced networking but typically addresses this issue in terms of geographic location or socioeconomic status, rather than race. My research confirms that the more formalized the government's administrative structure for managing information technology, the more likely it is to fund the establishment of a statewide network. I also find that the presence of high technology corporations positively influences the development of a statewide network not so much because of the active involvement of industry but because the state government will act more entrepreneurially in constructing telecommunications infrastructure to promote industrial investment and economic growth.
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Abu, Baharin. "Teaching effectiveness and staff professional development programmes at a higher learning institution in Malaysia." Thesis, University of Birmingham, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.368412.
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Hashim, Laili. "A study on the perceptions of library services and usage in selected higher education institutions in Malaysia." Thesis, Loughborough University, 2000. https://dspace.lboro.ac.uk/2134/7370.
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The study examines the perception of faculty members and students towards library services and usage in three selected Higher Education Institutions in Malaysia. It attempts to find out how academic users felt towards library staff/library services, their actual needs, library usage and their expectations of the library. It also looks closely at the feasibility and possible impact of the library/information skills course as part of the Higher Education Institutions' Curriculum. An extensive review of related and relevant literature that includes previous and present studies is also discussed. In addition, a profile of Malaysia, its educational system and the development of academic libraries are also presented in the study. The population studied was drawn from faculty members and students of three selected Higher Education Institutions. Data was collected using selfadministered questionnaires, personal interview, group interviews/ discussions with focus groups and a short skill test. The Statistical Package for the Social Sciences (SPSS) was used to analyse the data collected from the questionnaires and the short skill test. As for the interviews, important and relevant comments or suggestions were collated and incorporated in the research. The study concludes that users are not really getting the full benefit of the library services and some of the services are under-utilised. The major causes or reasons for this problem are the lack of knowledge and the low state of awareness of certain services, attitude of staff, inadequate training to use the services and the lack of computer facilities. Finally. the idea of having an in-class library/information skills course for students is well received by users of the three Higher Education Institutions.
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Goretsky, Andrew M. "Student Engagement of Traditional-Aged Undergraduates using Portable Internet Devices." Thesis, The George Washington University, 2016. http://pqdtopen.proquest.com/#viewpdf?dispub=10076079.
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The purpose of this qualitative study was to gain a better understanding of the expectations and experiences of traditional-aged undergraduates as they interacted through portable internet devices (PID) at their institution of higher education (IHE). A Basic interpretive qualitative design was used for this study (Merriam & Associates, 2002; Merriam, 2009). One-on-one interviews were utilized to gather data from 22 students. Interviews were conducted with students from a single institution who lived on campus and owned at least one PID. The data was analyzed using an open thematic analysis (Merriam, 2009) and was guided by Kuh’s (1993) theory of student engagement.
Six major findings were identified. First, there has been an emergence of a new digital divide due to the proliferation of these devices. Second, it is important to consider the context of a student’s interactions when trying to engage through PIDs. Third, students have high expectations of their IHE student life and personnel when interacting via PIDs. Fourth, for students, there is continuity of interactions that occur with peers, faculty, staff, and external communities. Fifth, students are conditioned to, and, in fact, expect greater flexibility in planning efforts due to PID use. Lastly, PIDs have enabled a new form of accountability for students, allowing them to set and meet goals.
Observations from the study led to seven primary recommendations for practitioners. These recommendations focused on policies and practices IHE personnel can employ to foster engagement most effectively in their students. The implications for practice included that IHE personnel need to: (a) assess how students use PIDS to interact at the IHE, (b) make prudent decisions about communication efforts through PIDs to maximize return on investment, (c) assess continuously in-person situations to ensure maximum engagement from students, (d) provide PIDs to students upon arrival, (e) enhance communication efforts with parents and external communities, (f) integrate accountability and expectation functions on to institutional apps, and (g) develop strategic and tactical plans for engagement through PIDs. Results of the study provided insight into the unique blending of both the physical and virtual worlds of traditional-aged undergraduates through their use of PIDs.
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Lima, Paulo Roberto Camargo de. "A comunicação educacional e a internet." Universidade do Oeste Paulista, 2008. http://bdtd.unoeste.br:8080/tede/handle/tede/15.
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Previous issue date: 2008-09-26The objective of the present research was to investigate the use of the internet as a research tool by college students. For fundamental theory, we turned to the ideas of Paulo Freire concerning the dialogical character of education and authors like José Manuel Moran that have the same outlook that study the educational implications of the internet for the construction of collaborative and egalitarian learning cultures. As for methodology, it was of qualitative nature and had the data collection done by means of semi-structured interviews done in 2007 with the students studying the 4th module of the course of Technology in Marketing at a Higher Learning Institution in the north of Parana. The analysis had as focus the verbalization from the students regarding the following: access to computers, the ways of using the Internet and its use for academic procedures, and operating sites for school research, the individual interest in researching the Internet and the issues the students had researched on the net. As a result, it was found that students provide more attention to the networking of sites Orkut and MSN. Under the context of teaching-learning-study, the use of the internet limits the research of content of work proposed by professors, it appears as a replacement of traditional encyclopedia. From this analysis it is important to point out that both professors and students still suffer in need of a better understanding of the potential of the internet as a tool for collaborative learning.
A presente pesquisa teve como objeto de investigação a utilização da internet como instrumental de estudo por parte de alunos do ensino superior. Para a fundamentação teórica recorreu-se ao pensamento de Paulo Freire a respeito do caráter dialógico da educação e a autores que, com esse mesmo olhar, estudam implicações educativas da internet para a construção de culturas de aprendizagem colaborativas e igualitárias, entre eles José Manuel Moran. Quanto à metodologia, foi de natureza qualitativa. A coleta de dados foi realizada por meio de entrevista semi-estruturada, no ano de 2007, com os alunos do 4° módulo do curso de Tecnologia em Marketing, de uma IES privada do norte do Paraná. A análise tomou como foco a verbalização dos alunos referente: ao acesso a computadores; às formas de utilização da Internet e seu uso para procedimentos acadêmicos; os sites explorados para pesquisas escolares; o interesse individual em pesquisar pela Internet e os assuntos os alunos já haviam pesquisado na rede. Como resultados, verificou-se que os alunos dispensam maior atenção aos sites de relacionamento Orkut e MSN. No contexto de ensino-estudo-aprendizagem, o uso da Internet se limita a busca de conteúdos para trabalhos propostos por professores e aparece como substituta da clássica enciclopédia. Em decorrência desta analise, é importante ressaltar que tanto o aluno quanto o professor ainda se ressentem de uma melhor compreensão das potencialidades da Internet como ferramenta de colaboração cognitiva.
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Arunasalam, Nirmala. "A defining moment : Malaysian nurses' perspectives of transnational higher education." Thesis, University of Hertfordshire, 2013. http://hdl.handle.net/2299/11561.
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Transnational Higher Education (TNHE) post-registration top-up nursing degree programmes are relatively new in Malaysia and their impact in clinical settings is unknown. This research interprets Malaysian nurses’ experiences of such programmes and their perspectives of the extent TNHE theoretical knowledge has been applied in clinical settings. The contextual framework was established by drawing on a range of relevant dominant discourses, i.e. TNHE, nurse education, continuous professional development, theory-practice link in nursing, and culture and its influences, including coping with and adjusting to new ways of learning. Hermeneutic phenomenology and the ethnographic principle of cultural interpretation were used to explore the views of eighteen Malaysian nurses from two UK and one Australian TNHE universities (determined by convenience and snowball sampling methods) to enable data saturation. Semi-structured interviews were conducted to enable the nurses’ voices to define, describe and evaluate their TNHE experiences that were focused on personal and professional development, implementation and reaction of others towards change. In addition to the interviews, three threads of my own personal, professional and researcher experiences were reflected upon, to provide the contextual lens to shape the research process and situate the work firmly in the practice context. Data was analysed using thematic analysis. Four pre-determined key areas drawn from the literature were investigated and eight new sub-themes emerged. Findings indicated nurses’ improved self-confidence, knowledge, questioning skills and professionalism. The extent to which TNHE theory was applied in clinical practice was unable to be determined due to conflicting perceptions, contradicting views and restricted number of nurse-led examples. The main contribution this thesis offers to practice is what the voices of nurses tell about their experiences in TNHE programmes and in applying the taught theory in clinical settings. This study indicates enhanced application of theoretical knowledge in practice for improved quality and culturally competent patient care is unlikely to occur under current TNHE arrangements. Nurses’ motives for enrolling were mainly to obtain the high status western degree and the extrinsic benefits of a financial incentive and promotion. However, drawing on their resilience, nurses developed self and professional perspective transformation. The research provides new insights to inform continuous professional education policy for nurses, employers and the Malaysian Nursing Board, and can assist TNHE provider institutions to improve their programme delivery.
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Knowles, Robert G. "Further education students and the internet : a case study." Thesis, University of Huddersfield, 2004. http://eprints.hud.ac.uk/id/eprint/10115/.
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This research is a case study of the way students at a Further Education College are making use of computer technology, in particular their use of the Internet, both at home and at college. The research used a multi-method approach that involved the collection of data by use of questionnaire and interviews. The questionnaire was completed by two hundred students drawn from a range of courses offered at the college. The students invited to complete the questionnaire represented both full time and part time students. From the students who completed the questionnaire twenty were invited to take part in individual interviews. From the data collected the researcher has been able to establish a link between a student's cultural background and their use of computers and the Internet. The researcher has been able to gather data to support the theory that for students from some cultural backgrounds there is a likelihood that they will use Infonnation Technology for certain tasks more than students with a different cultural background. As a means of identifying groups of students who could be described as having the same cultural background the data gathered was analysed by comparing students by gender, ethnic group and religion. This research has shown that the use of computers and the Internet has become part of everyday life and as such part of our society's culture. However the research has shown that different cultural groups within our society are using the Internet in different ways and for different purposes. The data showed that male students had a more positive attitude towards computers than female students; it was also found that male students made more use of email at college than female students. The researcher has found two significant differences regarding students' use of the Internet, namely that males use the Internet more than females for entertainment and that students from a Pakistani ethnic origin use the Internet more than white students for private use. Students from Pakistani ethnic origins were also found to use email at home more than students from other ethnic backgrounds. Part of the questionnaire was used as a student self-assessment of Infonnation Technology (IT) skills and the training they had received. Analysis of this section of data showed that whilst the amount of training of students in the use of IT is independent of gender, religion and ethnicity the level of skills claimed was not. Male students claimed a higher level of IT skills than female students and the level of skill in IT claimed by Christians is significantly less than that claimed by both Muslims and those of no religion. The questionnaire results led the researcher to believe that students from different cultural backgrounds were using computers and the Internet differently. The interviews were used to probe the implications of these differences with students from particular ethnic groups. The results showed that, at the college where the study took place there were Muslim Pakistani females students who were using the Internet as their main means of social interaction, when not at college. For these students this level of social interaction would not have been available to them they did not have access to the Internet. These students were making extensive use of chat rooms on the Internet. They prearranged to talk on line to people they knew, and they did this on a regular basis. This is in contrast to female students from other cultural groups who did not use chat rooms to the same extent, and when they did it was to talk to people they did not know. The research also found that some computer use was independent of a student's cultural background. One such area related to students having difficulties or problems when using the Internet. From the students interviewed the researcher believes that for many of the students the instruction they are receiving, particularly with reference to using the Internet, is inadequate to meet their needs. In addition to the lack of IT training, some students saw the monitoring of computer use as problematic. Parental monitoring students' use of computers at home was mainly done by having the home computer located in a family room. Few of the students said that content monitoring software was being used on these machines. All students accepted this monitoring within the home environment but many were unhappy with the monitoring arrangements that the college had put in place. This research project has shown that it is not sufficient for future education researchers to investigate computer use in terms of type of use alone, as has been the case in many previous studies. This research has shown that how students choose to use computers needs to be interpreted in terms of their gender and cultural background.
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Mydin, Kutty Faridah. "First-generation student transition to university : an exploratory study into the first-year experience of students attending University Kebangsaan Malaysia." Thesis, University of Southampton, 2014. https://eprints.soton.ac.uk/364628/.
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Transition is the movement, the passage of change from one role to another. This research offers an in-depth understanding of how the transition to university is experienced by first-generation students. To explore and understand the process of change underlying the transition process, this research uses qualitative research methods, semi-structured interviews and journal writing. Drawing from the data, a longitudinal case study followed the 16 students’ transition experiences for nine months, from the first semester to the end of the second semester of the first year. The research focused on three fundamental issues: higher education aspirations and decisions, the challenges encountered in the initial week of first year and the adjustment process, arguing that an understanding of these three aspects is necessary for a better understanding of the formation of learner identity. The research findings demonstrate that in the early weeks of university students experienced disjuncture between expectations held prior to commencing university and the reality they encounter. These phases are characterized as experiencing conflict with their new role and anxieties with their ability to manage the academic demands and expectations. Based on the evidence gathered, this is caused by inaccurate information they receive from third parties and during their prior educational experience. Early experience, whether positive or negative, is an important phase within this movement. Students become more active agents by being engaged and identifying difficulties and finding solutions. Student engagement both in class and out-of-class provides them with more accurate information on the knowledge and skills for their learning identity. Academic and non-academic support received both on and off campus comes from a range of sources including lecturers, peers and seniors, parents and family members, all of whom are identified as important contributors to the adjustment process of these first-generation students.
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Lau, Hieng Soon. "Financing of higher education in Malaysia : an equity and efficiency analysis of student loans and scholarships." Thesis, Institute of Education (University of London), 2001. http://eprints.ioe.ac.uk/6634/.
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Kwok, Mei-hing. "A study of innovation for web-based teaching and learning in higher education." Click to view the E-thesis via HKUTO, 2008. http://sunzi.lib.hku.hk/hkuto/record/B41261951.
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Stiglingh, Etienne Jacques. "Using the internet in higher education and training a development research study /." Pretoria : [s.n.], 2006. http://upetd.up.ac.za/thesis/available/etd-10262007-115638/.
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Murray, Kathleen R. "Students' Criteria for Course Selection: Towards a Metadata Standard for Distributed Higher Education." Thesis, University of North Texas, 2000. https://digital.library.unt.edu/ark:/67531/metadc2619/.
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By 2007, one half of higher education students are expected to enroll in distributed learning courses. Higher education institutions need to attract students searching the Internet for courses and need to provide students with enough information to select courses. Internet resource discovery tools are readily available, however, users have difficulty selecting relevant resources. In part this is due to the lack of a standard for representation of Internet resources. An emerging solution is metadata. In the educational domain, the IEEE Learning Technology Standards Committee (LTSC) has specified a Learning Object Metadata (LOM) standard. This exploratory study (a) determined criteria students think are important for selecting higher education courses, (b) discovered relationships between these criteria and students' demographic characteristics, educational status, and Internet experience, and (c) evaluated these criteria vis-à-vis the IEEE LTSC LOM standard. Web-based questionnaires (N=209) measured (a) the criteria students think are important in the selection of higher education courses and (b) three factors that might influence students' selections. Respondents were principally female (66%), employed full time (57%), and located in the U.S. (89%). The chi square goodness-of-fit test determined 40 criteria students think are important and exploratory factor analysis determined five common factors among the top 21 criteria, three evaluative factors and two descriptive. Results indicated evaluation criteria are very important in course selection. Spearman correlation coefficients and chi-square tests of independence determined the relationships between the importance of selection criteria and demographic characteristics, educational status, and Internet experience. Four profiles emerged representing groups of students with unique concerns. Side by side analysis determined if the IEEE LTSC LOM standard included the criteria of importance to students. The IEEE LOM by itself is not enough to meet students course selection needs. Recommendations include development of a metadata standard for course evaluation and accommodation of group differences in information retrieval systems.
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Elmahdi, Ismail. "Computers as roommates the Ohio University residence hall computer project and the lives of first-year students /." Ohio : Ohio University, 2003. http://www.ohiolink.edu/etd/view.cgi?ohiou1080658294.
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Tompkins, Abreena Walker. "Brain-based learning theory an online course design model /." Lynchburg, Va. : Liberty University, 2007. http://digitalcommons.liberty.edu.
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Fansler, Kenneth W. Riegle Rodney P. "A taxonomy of asynchronous online education establishing the phenomenon /." Normal, Ill. : Illinois State University, 2006. http://proquest.umi.com/pqdweb?index=0&did=1232413851&SrchMode=1&sid=1&Fmt=2&VInst=PROD&VType=PQD&RQT=309&VName=PQD&TS=1177682608&clientId=43838.
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Thesis (Ph. D.)--Illinois State University, 2006.Title from title page screen, viewed on April 27, 2007. Dissertation Committee: Rodney P. Riegle (chair), Dianne C. Gardner, W. Paul Vogt, Galen B. Crow. Includes bibliographical references (leaves 141-175) and abstract. Also available in print.
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Yussof, Ishak. "An evaluation of the contributions of private sector provision to the development of higher education in Malaysia." Thesis, University of Sheffield, 2001. http://etheses.whiterose.ac.uk/3509/.
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The purpose of this study is to evaluate the contribution made by the private sector to the provision of higher education in Malaysia. Specifically, it analyses the nature and extent of the private sector contribution in terms of efficiency, equity and quality of provision. Private sector involvement in the provision of higher education in Malaysia is still a relatively new phenomenon and, therefore, this is so far the only attempt to undertake a comprehensive study of its contribution. Currently, since there is a gap in the provision of higher education owing to the lack of public resources, the private sector is invited to fill this gap. The private sector comprises of conglomerate colleges and, since 1997, universities which are company-owned and -focused. Because the private universities are so new, the colleges enrol most of the students in the private sector and therefore are the subject of this analysis. Since Malaysia is not untypical of the group of developing economies, the analysis is also intended to add to our understanding of the issues in higher education which confront these economies in general. From the literature, the contribution of higher education to economic growth and national development is explained through the human capital concept that views education as an investment which brings future benefits through increased productivity measured in terms of higher lifetime earnings. The benefits are so great that they, in turn, increase the demand for higher education and therefore put pressure on Government budget. The huge expansion in demand has forced many governments to search for alternative resources to fund the further expansion of higher education, especially from the private sector. However, since the benefits are shared not only by the individuals and their families but also by society at large, it raises critical issues of appropriate funding criteria if higher education is privately provided. Theoretically, private sector provision stems first, from excess demand, and second, from differentiated demand, the former indicating a general deficit in provision, and the latter, a specific deficit in provision. In this study we hypothesise that in case of excess demand, since the public sector is the first preference, the private sector emerges as a residual sector, and therefore, is likely to exhibit several deficiencies in provision. Moreover, if the private sector institutions are profit seeking rather than non- profit making, their profit maximising behaviour is likely to have a significant effect on the efficiency, equity and quality of the provision. To investigate this, we examined both the characteristics of supply and demand of private sector provision and compared them with those of the public sector. This required a considerable amount of fieldwork to provide data for analyses because of the scarcity of published information on private sector provision. Two surveys were carried out, the first of the institutions' supply of higher education and, the second, of the characteristics of student demand. The results show that although private colleges are technically cost efficient, in terms of economic or allocative efficiency, they perform less well than the public universities in satisfying demand. On the whole, our analysis shows that the private colleges offer courses that are inferior in quality and at a relatively high price compared with the public universities. The private colleges complement the public universities and deal with a substantial number of students thus providing greater opportunities for higher education. However, since the price of private higher education is relatively high, it is accessible only to wealthy students. The situation is made worse in the case of Malaysia because of the socio-economic imbalance of the distribution of wealth by race. The results also confirm that the characteristic behaviour of the private sector providers was profit maximising and this was linked to a relatively high price and a lower quality of provision. The study concluded that the main impediment to equitable access to, and better quality of, private higher education stems from the lack of governmental support both for colleges and for students. Finally, several policy measures that aim to ensure equality of access, provide and appropriate funding mechanism, and improve and maintain the quality of provision are suggested for consideration.
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Harris, Jeremy William. "Towards an Internet-based Distance Education (IDE) Framework for Religious-based Higher Education Organizations: A Case of the Alliance for Assemblies of God Higher Education." NSUWorks, 2012. http://nsuworks.nova.edu/gscis_etd/173.
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Internet-based distance education (IDE) continues to grow in popularity and ubiquity. Acceptance of IDE among Christian higher education institutions has also increased. However, these institutions seek assistance. Such was the case with the nineteen institutions endorsed by the Assemblies of God (AG). The AG's oversight organization (The Alliance for Assemblies of God Higher Education, Alliance) was asked by member institutions for IDE aid, resources, and direction. To understand the current environment of IDE within AG higher education, an organizational discovery case study reviewed the historical IDE trends within AG higher education, surveyed institutional faculty members and administrators as to their IDE beliefs and situations, and analyzed the data collected. From the research findings, the Alliance gained a better understanding of the needs and intentions of its member institutions. It also realized the aid and resources to offer its endorsed institutions, what endorsement requirements were needed for spiritual development in an online distance education setting, and an overall IDE direction that the organization could provide or facilitate. To aid the organizational discovery, a research framework was created that the Alliance could reuse and share with similar organizations for their own internal discovery.
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Shamsini, Iman. "Learners' engagement with internet materials : an action research study into the use of internet materials with EFL learners in a Syrian context." Thesis, University of Warwick, 2012. http://wrap.warwick.ac.uk/46017/.
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This thesis reports on two action research cycles conducted in the English Department of the Higher Language Institute at Tishreen University, Syria. With the problem of global coursebooks that are pre-determined for learners, the aim of this action research was to use supplementary internet materials that could better meet learners‘ personal needs and interests in the context. In the first cycle, the plan was to get learners live access internet materials within the Tishreen Higher Language Institute. However, technical problems were experienced. They necessitated developing appropriate internet methodology for using internet materials in the context. In the second cycle, the internet was accessed via outside computers to bring supplementary materials to the language classroom. Both the appropriateness and the effectiveness of using supplementary internet materials were investigated. Qualitative methods of data collection and analysis were used. The action research process of developing context-appropriate methodology was found to be supportive of learners‘ engagement. Using internet materials appropriately created the conditions for learners‘ behavioural, cognitive, affective, and social engagement with internet materials.
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Ross, Terryl. "MOSAIC : a case study of the impact of the internet on a diversity-based learning community /." Thesis, Connect to this title online; UW restricted, 2003. http://hdl.handle.net/1773/7653.
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Marsh, William Casey. "Knowledge incorporated : plagiarism and anti-plagiarism therapies in higher education /." Diss., Connect to a 24 p. preview or request complete full text in PDF format. Access restricted to UC campuses, 2004. http://wwwlib.umi.com/cr/ucsd/fullcit?p3153697.
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Van, der Schyff Karl Izak. "Cloud information security : a higher education perspective." Thesis, Rhodes University, 2014. http://hdl.handle.net/10962/d1011607.
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In recent years higher education institutions have come under increasing financial pressure. This has not only prompted universities to investigate more cost effective means of delivering course content and maintaining research output, but also to investigate the administrative functions that accompany them. As such, many South African universities have either adopted or are in the process of adopting some form of cloud computing given the recent drop in bandwidth costs. However, this adoption process has raised concerns about the security of cloud-based information and this has, in some cases, had a negative impact on the adoption process. In an effort to study these concerns many researchers have employed a positivist approach with little, if any, focus on the operational context of these universities. Moreover, there has been very little research, specifically within the South African context. This study addresses some of these concerns by investigating the threats and security incident response life cycle within a higher education cloud. This was done by initially conducting a small scale survey and a detailed thematic analysis of twelve interviews from three South African universities. The identified themes and their corresponding analyses and interpretation contribute on both a practical and theoretical level with the practical contributions relating to a set of security driven criteria for selecting cloud providers as well as recommendations for universities who have or are in the process of adopting cloud computing. Theoretically several conceptual frameworks are offered allowing the researcher to convey his understanding of how the aforementioned practical concepts relate to each other as well as the concepts that constitute the research questions of this study.
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Yang, Ning. "Factors influencing international students' choice of enrolling at higher education institutions via the internet." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1084.
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As the competition increase in the Higher Education industry, marketing departments of Higher Education Institutions view students as consumers and market their institutions. At the mean time, universities around the world encourage their international offices to increase the foreign student enrollments. This research investigates the factors influencing international students’ choice of enrolling at Higher Educational Institutions (HEI) via the internet: international students’ Internet use to facilitate information search and decision making. This survey of international students from Nelson Mandela Metropolitan University (NMMU) explored the Internet’s role in marketing international education. Based on this exploratory research, NMMU educational institutions gain insights of online customer service for successfully recruiting students. The results show that prospective overseas students do indeed use the internet. Overall evaluation of the factors influencing the use of the internet for enrolling at HEIs was determined by four factors: namely, perceived usefulness, consumer involvement, perceived ease of use and opinion leadership.
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Bain, Yvonne Catherine. "Learning through online discussion : case studies of higher education student's experiences." Thesis, University of Aberdeen, 2011. http://digitool.abdn.ac.uk:80/webclient/DeliveryManager?pid=167158.
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Although much has been written about learning in online discussion, the research literature reveals the need for further empirical research to be carried out. For example, the use of online discussion is often seen as a means by which students can engage in a socially constructivist approach to learning, (Pena-Shaff et al., 2005; Hudson et al., 2006; Schrire, 2006) whilst others raise questions about the depth of engagement and the preparedness to learn in this socially constructivist context (Hawkey, 2003; Roberts and Lund, 2007). The need to gain further understanding of learning through discussion is raised by Ravenscroft (2005); McConnell (2006); Goodyear and Ellis (2008). This study adds to empirical research by exploring students’ engagement with online discussion at an individual and course level. Two key research questions are: What are the different approaches taken by students when responding to learning activities which ask them to engage in online discussion? What are students’ perceptions of how their engagement in online discussion impacts on their learning and the learning of others? The study is qualitative, phenomenographic in nature drawing on six case studies of Higher Education students’ engagement with online discussion. A rich set of empirical data is gathered within the case studies. A grounded approach to data collection and analysis is used, including the analysis of interview data in order to hear the students’ voices about their experiences. The findings from the analysis of the case studies reveal different strategies that students use when engaging in online discussion, and diverse students’ views of learning through online discussion, even from within the same course context. A framework for learning through online discussion emerges from the discussion.
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Mitchell, Elizabeth. "Applying and assessing a contingency model for online learning policy implementation in higher education /." Burnaby B.C. : Simon Fraser University, 2006. http://ir.lib.sfu.ca/handle/1892/2785.
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Stapa, Siti Hamin. "The effects of the process approach on writing apprehension and writing quality among ESL students at university level in Malaysia." Thesis, University of Glasgow, 1994. http://theses.gla.ac.uk/1394/.
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This study was designed to investigate the effects of two methods of teaching written composition (i.e. traditional and process approach) on writing apprehension among ESL students, and also the effect of the process approach on the overall quality and length of their writing. Students enrolled in Written Communication 1 course at the National University of Malaysia were chosen as the subjects of this study. The students had been placed in three groups based on the results of previous courses and for the purpose of this study the top and the bottom groups were selected as the experimental groups and the middle one as the control. From the findings, it was concluded that both methods were successful in reducing writing apprehension, but that the process approach was considerably more effective in achieving this than the traditional approach. Moreover, the subjects in the process/experimental group were found to write better and longer essays than the subjects in the control group taught in the usual way.
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Palvetzian, Talene E. "Integrating Internet-facilitated international academic partnerships into local university environments : faculty perspectives." Thesis, McGill University, 2005. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=98566.
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This study explores how to integrate faculty-initiated Internet-facilitated international academic partnerships into their local university environments. Recently some faculty have begun initiating international partnership activities which carryout their university's research, teaching, and service missions. These partnerships (including courses, projects, or entire programs) are considered by their initiators to benefit both faculty and student development. Faculty see the Internet as enabling them to construct interactive and collaborative virtual forums where disperse student and faculty bodies can co-engage in exciting international research, teaching, and learning opportunities. This study aims to encourage the development of Internet-facilitated international academic partnerships so that more faculty in all disciplines are supported by their local institutions to better integrate their partnerships. Presently, partnerships are not well integrated. Impart this is because the Internet as a communication tool is relatively new phenomenon. However, it is also due to the tendency for faculty level partnerships to be overlooked by higher levels of university administration. As a result, the value of Internet partnerships has not yet been explored in relation to their local institutional missions. This study therefore consults faculty with experience partnering online in order to garner faculty insights pertaining to partnership integration. The results help to determine (1) core characteristics of these faculty-level partnerships (2) faculty motivations for initiating them (3) university environments implicated by integration and (4) identify faculty support and development opportunities appropriate to support integration.
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LAMPE, ERIN ELIZABETH. "DESIGNING TO MARKET HIGHER EDUCATION USING QUICKTIME STREAMING VIDEO WEBSITE." University of Cincinnati / OhioLINK, 2003. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1054225749.
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Szemborski, Dora. "Student perceptions of the effectiveness of online tools used with accounting program students at Northcentral Technical College." Online version, 2009. http://www.uwstout.edu/lib/thesis/2009/2009szemborskid.pdf.
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Esteves, Paulo Sérgio Filipe Mena. "Social CRM adoption in a higher education institution." Master's thesis, Instituto Superior de Economia e Gestão, 2012. http://hdl.handle.net/10400.5/10395.
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Mestrado em Gestão de Sistemas de InformaçãoNeste estudo foi adoptada a definição proposta por Choy, et al. (2003) e Shaw (1999) onde o Customer Relationship Management é definido como o processo pelo qual uma empresa envereda por uma estratégia de procura de maximização da informação sobre os seus clientes num esforço para aumentar a sua lealdade e pronlogar a relação comercial. A Web 2.0 é o termo geralmente usado para descrever a chamada segunda geração da World Wide Web e está intimamente relacionado com o fenómeno da interacção e partilha de informação online (Barsky & Purdon, 2006). Com a evolução das tecnologias e da Web 2.0 começaram a haver mudanças no comportamento dos consumidores e na sua adopção a estas novas tecnologias tais como redes sociais, foruns, wikis, blogs, entre outros, tendo a Internet como base. Isto é importante, pois permite ás empresas juntar os seus dados sociais, ás informações já existentes nos seus sistemas de CRM, a isto chama-se CRM Social. Define-se como uma filosofia e uma estratégia de negócio, suportada por uma plataforma tecnológica, regras de negócio e caracteristicas sociais, desenhada de forma a empreender conversas colaborativas com os seus clientes (Greenberg, 2010). Neste estudo discute-se a adopção de uma instituição de ensino superior ao CRM Social. Para desenvolver este estudo foi efectuado um método de case study para perceber quais os grandes objectivos inerentes à sua adopção, e se estão de acordo com o estudado por (Greenberg, 2010).
In this study, we adopted the definition proposed by Choy, et al (2003) and Shaw (1999) where Customer Relationship Management is defined has the process which a company decides to invest in a strategy to maximize the information search about their customers in order to increase customer loyalty and to prolong their commercial relationship. Web 2.0 is the term generally used to describe the second generation from the World Wide Web and it is related to the phenomenon of interacting and sharing information online (Barsky & Purdon, 2006). With the evolution of technologies and the Web 2.0, there were changes in customer behavior and people?s adoption to these new technologies, such as social networks, forums, wikis, blogs and others having the internet as its base. This is important for companies to understand in order to add their social information to their CRM information, this is called Social CRM. It is defined as a philosophy and a business strategy, supported by technology platform, business rules, processes and social characteristics, designed to engage customers in collaborative conversations (Greenberg, 2010). This study discusses the adoption of a higher education institution to Social CRM. To develop this study, a case study method was adopted to investigate what were the main objectives behind this adoption and if they are aligned with the definitions studied by (Greenberg, 2010).
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Gray, Kathleen Mary. "Working in Web mode : the transformation of a university environmental subject through its development for online teaching and learning /." Connect to thesis, 2001. http://eprints.unimelb.edu.au/archive/00001434.
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Thesis (Ph.D.)--University of Melbourne, Faculty of Education, 2001.System requirements: IBM PC or compatible, or Macintosh computer. Data in Appendix 3, on disk: Web site maps and Web pages of the 6 versions of the subject site. Typescript (photocopy). Includes bibliographical references (leaves 209-217).
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Park, Meeaeng Ko. "The lived experience of Asian international students in online learning environments in higher education." Diss., Columbia, Mo. : University of Missouri-Columbia, 2006. http://hdl.handle.net/10355/4488.
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Thesis (Ph. D.) University of Missouri-Columbia, 2006.The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file (viewed on August 7, 2007) Includes bibliographical references.
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Ncubukezi, Tabisa. "Security considerations of e-learning in higher education institutions." Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/2301.
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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology,2012.Learning management systems (LMSs) have become the central aspects of educational processes in modern universities. Arguments are that LMSs improve educational efficiencies including the processes of storage, retrieval and exchange of content without distance, space and time constraints. A trusted platform without undue intrusions however, determines the extent to which these benefits can be realized in higher education (HE) spaces. The underlying assumption in this thesis therefore, is that e-Learning systems would lose its value and integrity when the security aspects are ignored. Despite this logic, an overwhelming evidence security omissions and disruptions continue to threaten e-Learning processes at CPUT, with a risk of the actual usage of LMS in the institution. For this reason, this study sought to investigate the extent as well as causes of existing security threats, security awareness programmes and the in/effectiveness of security measures within CPUT. Within the qualitative interpretive research framework, the purposive sampling method was used to select participants. Semi-structured interviews were then used to collect primary data from administrators, technicians, academics and students in the IT and the Public Relations departments at CPUT. The activity theory (AT) was then used as the lens to understand the security aspect in e-Learning systems in the CPUT. From this theory, an analytical framework was developed. It presents holistic view of the security environment of e- Learning as an activity system composed of actors (stakeholders), educational goals, rules (in the form of policies, guidelines and procedures), activities, mediating factors, transformation, and outcomes. The tension between these components accounts for failures in e-Learning security practices, and ultimately in the e-Learning processes. Whilst security measures exist on the e-Learning platform, findings show a combination of the tools, processes and awareness measures to be inadequate and therefore inhibiting. Poor adherence to security guidelines in particular, is a major shortfall in this institution. To this end, a continuous review of network policy, clear and consolidated communication between stakeholders as well as emphasis on the enforcement of security compliance by users across all departments is therefore recommended. Frequent security awareness and training programmes for all LMS users must also be prioritized in this institution.