Dissertations / Theses on the topic 'Internet booking'

This study reviews the effect of Internet bookings on the Central Florida lodging market over the past five years. As the number of lodging accommodations booked directly by the consumer over the Internet continues to increase, the ramifications brought about by this emerging distribution channel have not been fully investigated or interpreted. This study observes how Internet-enabled distribution channel bookings have trended in occupancy and average daily rate in the Central Florida lodging market in the past five years. Specifically the author segmented the survey respondents into the lodging product service categories of budget, moderate, upscale and luxury to analyze if there were any observable trends between the categories over the past five years. The author also segmented the respondents into the lodging geographic sub-categories of airport, downtown, suburban and resort/attractions area to determine if there were any observable trends between the sub-classifications over the past five years. Utilizing a descriptive approach, the author determined that each product service category and lodging sub-classification displayed continuous growth in Internet-enabled distribution channel bookings over the five-year period of 1999-2003. The author also observed that each product service category continuously represented a discounted Internet distribution channel rate over the five-year period of 1999-2003. This analysis suggests that lodging properties in the Central Florida market are discounting their Internet-enabled distribution channel rates in comparison to the property's overall average rate. At the same time, these properties appear to be increasing their Internet-enabled distribution channel bookings as a percentage of overall bookings.
M.S.
Other
Rosen College of Hospitality Management
Hospitality and Tourism Management

Lo scopo della tesi è la progettazione e lo sviluppo di una web app che consenta a degli utenti (ristoratori) di registrare le prenotazioni del proprio locale, per potervi accedere successivamente. Il risultato ottenuto rispetta i vincoli di progetto e fornisce una soluzione efficiente al problema.

Society today is becoming increasingly digitalised. This has led to several daily routines that used to be handled either via telephone or face to face, are nowadays being handled via the internet. Important actors in society such as authorities but also companies open their web-sites at the internet, thereby enabling more options for people to interact with them, however the elderly group (+65 years) of users is not being included in the digitalization due to various reasons. The purpose of this study is to explore whether differences in user experience can be found within the elderly group and why. Furthermore, the purpose is to contribute with more material for future development of relevant interfaces. Initially, a group of seniors answered our surveys. Thereafter, the study deepened by doing interviews and observations of seniors when interacting with an online booking system. The result presents a number of factors such as previous experiences but also age related factors that affects the informants’ interaction with the interface.
Samhället präglas idag av en ökad digitalisering, vilket har lett till att ett flertal vardagliga ru-tiner som tidigare skötts antingen på plats med personal eller via telefon numera sköts via internet. Viktiga samhällsaktörer såsom myndigheter men även företag upprättar sina webbplat-ser på internet och därmed möjliggörs fler sätt för människor att interagera med dem. Dock inkluderas inte den äldre (+65 år) användargruppen i digitaliseringen av olika anledningar. Syftet med studien är att förklara huruvida skillnader i användarupplevelse går att finna inom den äldre (+65 år) populationen. Vidare är syftet att bidra till ökat underlag för framtida ut-veckling av relevanta gränssnitt. Initialt fick en grupp pensionärer besvara våra enkäter. Utöver enkätens data fördjupades arbetet genom att utföra intervjuer och observationer av pens-ionärer när de interagerade med ett bokningssystem online. Resultatet presenterar en rad fak-torer såsom tidigare erfarenheter men även åldersrelaterade faktorer som påverkar informan-tens interaktion med gränssnittet.

Travel agents, traditionally the sector of the travel and tourism industry that has held a strong position of power by providing an important link in the distribution channel between principals and consumers, are now finding their business under threat. Rapid changes in consumer demand, information technology and business systems are impacting on travel agency viability around the world. Increasing distribution costs have seen travel principals aiming to reach their customers with distribution that is much more direct than in the past, cutting the travel agent out of the system, or at the very least, reducing agency commissions. Strategic alliances have also given suppliers - particularly airlines - marketing synergies, and again reduced their need to rely on agents to distribute their product. Further synergies have come from the use of diagonal integration, a process whereby firms use information technologies to logically combine services for best productivity and most profitability; for example, Internet booking plus electronic ticketing. In addition the motivations and consumer behaviour of travellers are changing. The &64;new tourists&64; want experiences, not just a vacation, are more likely to know what they want, to do their own pre-purchase research, and to have a stronger preference for tailor-made arrangements. This market is independent, and more likely to rely on the Internet as a source of tourism information than to rely on the services of a travel agent to plan their trip. This thesis analyses the changes in the travel and tourism distribution system that point towards the apparent disintermediation of travel agents, and makes recommendations for new marketing strategies for travel agents, so that they may retain their viability into the twenty-first century.

The topic of this master thesis are information systems in turism. The author focuses mostly on reservations systems as an essential information systems for travel agencies. This thesis examines such systems in the context of the Internet and the model of software as a service. The Internet has become a necessary for operating these systems and it has influenced the field as a whole. The thesis has three main chapters. The first chapter is a theoretical one, where the author investigates the mechanics of information systems in turism. He attempts to formalize information systems in general and he seeks their role in organizations. Additionally, he explains how these systems work and what functionallity can be expected from them. In the second chapter, which moves between theory and practice, the author analyzes the current market situation of these systems. Next, he defines requirements on a system tailored for one specific bussiness plan. Using these requirements multi-criteria decision analysis is performed, selecting the system which best matches the chosen criteria. The last chapter is a practical one and it is concern with deploying selected system from the previous chapter and all aspects of this process. The goal of this thesis is to realize information system part of the Internet-based travel agency project and at the same time search for theoretical conclusions about these systems. The conclusions are then compiled into methodological manual for ASW application in the Internet-based travel agencies segment.

The increase in connectivity and use of “smart” devices offers companies new possibilities to improve their efficiency by using digitalization. For example, booking of meeting rooms have gone from using a paper calendar to electronic booking. To enable both digital remote booking, as well as being able to book a room directly (as with a paper calendar) this project has developed a room manager system. The room manager is a device that provides a quick and intuitive way for employees to handle conference room booking. The project was started on behalf of the company ÅF, who would like to optimize their use of conference rooms.  The result was a fully functional touchscreen device built using a Raspberry Pi. The room manager integrates successfully with the existing calendar system used at ÅF and meets all the requirements set by ÅF. The device will be used to determine if a room manager system is worth investing in and may be used as a foundation for continued development.

This master thesis deals with information systems used by tourism. Its aim was to map the accommodation reservation systems, describe their characteristics from the prospective of both accomodation providers and their clients and describe the associated business processes. Existing reservation systems on the accommodation market were evaluated according to preselected criteria. A perfect the reservation system was proposed based on the investigation of the characteristics and criteria compliance.

This study investigates what three large, multinational hospitality companies do in practice when evaluating and making IT investment decisions. This study was launched in an attempt to 1) learn more about how multinational hospitality companies evaluate, prioritize, and select IT investments in the context of hotel GDS; 2) call attention to an important and costly topic in hopes of improving current practices; and 3) fill a noticeable literary void so that future researchers on IT and hotel GDS would have a foundation and starting point. The perennial question of any business is "How does an organization add value?" Value can be defined from many different perspectives and may result from tangible and intangible factors. Principal stakeholders include shareholders (investors), customers, and employees. Shareholders typically measure value in terms of economic return on their investment based upon some level of perceived risk. For customers, value is assessed in terms of a price-value relationship; that is, how much they received in terms of product and services for the price they paid. For employees, value is measured by salary and by the intrinsic rewards of the job. Yet, one of the most elusive questions with respect to information technology is "How can value be measured?" Hospitality executives are being pressured daily to invest more in information technology (IT) - especially in the area of hotel global distribution systems (GDS), which have become the cornerstone of a hotel firm's IT infrastructure and portfolio. There are a number of sweeping changes on the horizon impacting hotel GDSs and requiring the development of a well-crafted strategy for global distribution systems. These broad changes include bypass theories to remove airline GDSs and travel agents, the introduction of new and emerging player, and innovative approaches to pricing and promotion. Many of these developments offer promise to hoteliers, but they also threaten their control over their customer relationships and their inventory and add to the complexity and cost of distribution. Selecting the appropriate distribution channels is paramount to success and important if hotel firms are to grow top-line revenue and control overhead; yet the number of choices facing hotel executives is overwhelming. They are also at a loss for measuring value derived from IT. One of the greatest issues plaguing the advancement of technology in the hospitality industry is the difficulty in calculating return on investment. Until recently, most technology investment decisions have been considered using a support or utility mentality that stems from a manufacturing paradigm. Under such thinking, business cases could be built around an application or technology's ability to reduce costs or create labor savings. However, management's attitudes towards technology have been shifting in recent years. The more technologically savvy hospitality companies are looking to IT to build strategic and competitive advantages. These types of investments yield results over time, and seldom in the short-run. This is problematic among owners and investors who demand more immediate results. Moreover, it is difficult to quantify and calculate the tangible benefits of technology when it is used for strategic purposes. Today's financial models are inadequate for estimating the financial benefits for most of the technology projects under consideration today. While the hospitality industry has disciplined models and sufficient history to determine the financial gains or success of opening a new property in a given city, it lacks the same rigorous models and historical data for technology, especially since each technology project is unique. Although this problem is not specific to the hospitality industry, it is particularly problematic since the industry tends to be technologically conservative and unwilling to adopt new technology applications based on the promises of its long-term merits if it cannot quantify the results and calculate a defined payback period. When uncertainty surrounds the investment, when the timing of the cash flows is unpredictable, and when the investment is perceived as risky, owners and investors will most likely channel their investment capital to projects with more certain returns and minimal risk. Thus, under this thinking, technology will always take a back seat to other organizational priorities and initiatives. Efforts must be made to change this thinking and to develop financial models that can accurately predict and capture the financial benefits derived from technology. Given the present predicament and difficulties surrounding the current tools, techniques, and measures, executives are faced with an important choice. They can 1) continue to use the present methods despite their shortcomings, 2) dispense with ROI, cost-benefit, and discounted cash flow analyses altogether for IT projects, or 3) develop new methods, tools, and measures that can accommodate the complexities of IT and quantify the intangibles. This study is a call to action in favor of the latter because the measures determine not only which projects will be accepted but also how their success will be evaluated. Having a rigid evaluation process forces executives to identify a project's potential contribution and align the project's objectives with the firm's strategic goals and objectives. Using the co-alignment principle as its theoretical underpinning, this study employs a multiple-case design to investigate the resource allocation processes used with respect to information technology and global distribution systems. It looks at how three leading, multinational hospitality firms address IT project/investment evaluation and decision-making, the measures they use, and the frustrations they encounter. These frustrations include problems that arise from a hotel firm's fragmented ownership as well as from hotel executives' inability to measure the results of IT through definitive cause-and-effect relationships. The results of the study provide affirmation of the co-alignment principle and document linkages and co-alignment between strategy and IT. Clearly, decisions involving IT and hotel GDSs require multivariate measures, multidimensional perspectives, and multidisciplinary involvement. However, research from the marketing discipline is noticeably absent in this area. This study concludes that because IT plays an important enabling role for marketing initiatives and is redefining the supply chain of a hotel firm, marketing researchers can no longer stand on the sidelines. This study also identifies three important constructs, or classes of variables (context, process, and project), the variables comprising each, and their influences on the evaluation and decision-making processes. These findings add to the understanding of IT evaluation, measurement, and decision-making in the context of hotel GDS. This study clarifies the intangible aspects in hopes that useful measures can be developed in subsequent research to quantify and evaluate these costs and benefits. Finally, this study provides a series of prescriptions or recommendations gleaned from the three companies that were the focus of this study in hopes that they will lead to the development of best practices in the hospitality industry.
Ph. D.

碩士
開南大學
觀光運輸學院碩士在職專班
107
Through online resources and platforms, people collect and plan tourism-related information, and online reservations are also included. The rise of online travel agencies and provide convenience and convenience reservation service to consumers has become an important issue. The research on the interaction between technology and people mostly uses TAM as the theoretical basis. This research, through the support of the literature, uses the stimulus theoretical framework as the framework to explore the design and security of reservation website to investigate the modle of behavior in the booking website. A questionnaire survey was conducted using a network questionnaire.A total of 386 questionnaires were collected, and 384 valid questionnaires were valid.The effective recovery rate was 99.48%. The descriptive statistics, reliability and validity analysis, Pearson's correlation analysis and multiple regression analysis were used for analysis and discussion. The results show that it is a good match to explore the behavioral model base on the stimulus theoretical framework, and each construct has direct and indirect influences on each other, and there is a significant correlation between the constructs. Percieved ease of use has the greatest influence on the online booking use tendency. The design and percieved usefulness of the reservation website is second. The security of the reservation website is at the bottom, and the interaction between the reservation website design and the security has negative influence to the intention to use reservation website. Finally, based on the research results and conclusions, provide practical advice for the practitioners and future researchers.

碩士
國立高雄第一科技大學
會計資訊系碩士班
106
With the advent of the digital age, multinational booking websites have begun to integrate their industry chains for tourism, and various operators have competed for potential profits that are different from the traditional business model of physical trade. Cross-border e-commerce platform operators assist hotel operators in various countries to sell accommodation services to earn generous profits all over the world, therefore, the governments of all countries are bound to conduct a long-term tax operation. This study classifies cross-border e-commerce transactions into commission and spread types, and service buyers into domestic and foreign kinds. Investigating the various collection and payment procedures of different transactions, we found that hotel operators and booking websites should be eligible for tax obligations of business tax and profit-seeking enterprise income tax. We also determine the tax base and calculate the tax burden through case simulation. The results of this study show that (1) the overall tax burden of spread-type trading model is lighter, and (2) if the service buyer is a profit-seeking enterprise, organization, institution, or entity within the R.O.C., foreign hotel operators have a lighter burden on the tax.

Dissertação de mest., Gestão de Organizações Turísticas, Faculdade de Economia, Univ. do Algarve, 2011
Com o desenvolvimento da internet, muitas unidades hoteleiras aproveitaram a oportunidade de criar os seus próprios websites, que lhes permitem vender diretamente os seus produtos/serviços aos consumidores. Com a crescente importância do website, como canal de distribuição, tornou-se cada vez mais importante avaliar o seu desempenho. Com esta investigação pretendemos caracterizar o posicionamento online dos hotéis de 3 a 5 estrelas da Madeira e Porto Santo, através da análise do conteúdo dos seus websites e da avaliação dos seus níveis de desenvolvimento. A metodologia utilizada foi a observação direta, com o apoio de um guia de observação, uma check-list, onde constam as dimensões e os atributos a observar, para determinar a sua presença ou não nos websites. Dos resultados obtidos verifica-se que os websites analisados contêm um número limite de informação, dispondo principalmente de ferramentas de promoção dos seus produtos/serviços e de comercialização dos mesmos. De facto, os hotéis de 3 a 5 estrelas da Madeira e Porto Santo não dispõem de muitas ferramentas de marketing relacional nos seus websites, apesar de ser cada vez mais importante reter e fidelizar os seus clientes.

O electronic word of mouth (eWOM) tem uma influência decisiva no comportamento do consumidor. Este impacto é particularmente visivel no sector do turismo, onde cada vez mais os consumidores recorrem à internet para planear e comprar as suas viagens. Muitos fazem-no através do Booking, o agente de vendas on line mais utilizado em Portugal e um dos que reúne mais utilizadores em todo o mundo. (...)

碩士
國立屏東教育大學
教育科技研究所
99
The main purpose of this study is to understand the satisfaction in Taiwan Railway Administration (TRA) Internet booking system service quality through the National Pingtung University of Education students, and analyze the students with different background factors in order to understand the identification with Taiwan Railway Administration (TRA) service quality of Internet booking system.The researcher hopes this study could be given some suggestions to the staff of Taiwan Railway Administration (TRA) network management.The researcher adopted the theory proposed by Zeithaml, Parasuraman, & Malhotra (2000) which is the basis of service quality gap model, and used e-SERVQUAL scale as the base for Taiwan Railway Administration (TRA) Internet booking system to fix it and five-point Likert scale (to allow the middle opinion) way to complete such this quantification research based on National Pingtung University of Education students.Following are the results according to the study: 1. The National Pingtung University of Education students are satisfied with the Taiwan Railway Administration (TRA) Internet booking system service quality.2. The female students in National Pingtung University of Education are much more satisfied with Taiwan Railway Administration (TRA) Internet booking system quality than the male students.3.The junior students in National Pingtung University of Education are less satisfied with Taiwan Railway Administration (TRA) Internet booking system.4. The students in National Pingtung University of Education who surf the Internet over than 3 hours every day are more satisfied with Taiwan Railway Administration (TRA) Internet booking system quality. 5. The National Pingtung University of Education students online shopping experience 4 to 6 times those of the Taiwan Railway Administration (TRA) online ticketing system Web service quality in ease of use, efficiency, satisfaction is higher.6. different use of the Taiwan Railway Administration (TRA) experienced Internet ticketing system Pingtung University of Education students in Taiwan Railway Administration (TRA) online ticketing system Web service quality in ease of use, privacy / security, efficiency, response of the difference in satisfaction.7. National Pingtung University of Education students’ perspectives on the quality of service of TRA online ticketing system varied as U curve and this result was based on the different usage of the students who had ordered the most amounts of tickets at once.8. National Pingtung University of Education students had better perspectives on the quality of service of TRA online ticketing system if they had ordered tickets for other people.9. National Pingtung University of Education students had more positive perspectives if their original residence were in the east of Taiwan,10. Different distance between the residence and the station of National Pingtung University of Education students would make differences to the overall satisfaction, usability, reliability, privacy/ security, efficiency, and responsiveness.11. TRA is in the usability, the information immediate accuracy for the different background''s National Pingtung University of Education student the network booking system service quality degree of satisfaction difference are most to Taiwan railroad administrative bureau (TRA), what the difference are least is the reliability.

碩士
南華大學
企業管理學系管理科學碩博士班
106
The purpose of this study is to explore the relationships among review quality, perceive usefulness, credibility of positive and ngative e-WOM, Willingness to stay and Post-accommodation behavior. In this study, data of Reservation website consumers are collected by way of random sampling method to facilitate questionnaires, 224 questionnaires are received, in which 20 questionnaires are invalid such that 204 questionnaires are valid, and the effective response rate is 91.07%.The resulting conclusions of this study are listed as follows: (1) review quality and perceive usefulness positivied impact on credibility of positive and negative Electronic Word-Of-Mouth.; (2) The credibility of positive e-WOM has a significant positive impact on the willingness to stay and post-accommodation behavior respectively; (3) The credibility of ngative e-WOM has a significant negative impact on the willingness to stay and post-accommodation behavior respectively; (4) review quality has a significant positive impact on the willingness to stay and post-accommodation behavior respectively; (5) perceive usefulness has a significant positive impact on the willingness to stay and post-accommodation behavior respectively; (6) Willingness to stay has a positive effect on post-accommodation behavior .