Journal articles on the topic 'Internet booking services'
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1
Cuccu, Giovanni, and Antonio Milanesi. "I Cup di nuova generazione." SALUTE E SOCIETÀ, no. 1 (May 2009): 29–39. http://dx.doi.org/10.3280/ses2009-su1004.
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- By offering an efficient healthcare booking service (CUP) for citizens it becomes necessary to take into consideration the current tools in which it is implemented. The existing CUP cannot offer a range of technological solutions, which makes accessing the services of the booking system possible. The challenge for CUP, the new generation, consist of making available, utilising the internet, a range of integrated services that permit the citizen to directly perform the various operations connected within the booking process, completely autonomously from home. Following similar approaches undertaken by some Regional Government projects, it may be possible to offer a new improved booking service on a much higher excellence scale. The CUP represents for many citizens the doorway to our National Healthcare Service and today they still have to go back repeatedly to the CUP counter to get satisfaction. The solution is found in the new innovative CUP electronic booking system which "takes on board" the citizen, eliminating the so-called "closed reservation", collecting territorial and timing preferences on behalf of them, and contacting him at home or on the mobile phone when the requested preferences have been satisfied from new place availability or cancellation.Keywords: reservation; patient services; internet; access; waiting lists.
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Vajda Mlinaček, Ljiljana, and Vera Gradišnik. "E-COMMERCE IN ECOTOURISM." Tourism and hospitality management 7, no. 1-2 (December 2001): 151–58. http://dx.doi.org/10.20867/thm.7.1-2.11.
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The e-commerce based on the promotion and sale of services in ecotourism, is presented. The whole of continental Croatia has a potential for development of rural tourism and ecotourism. As ecotourism destinations, the Natural park Kopacki rit and the town Bilje, with their inhabitants, have been chosen. The Internet service WWW site presents destination tourism products and services, for example, gastronomy, culture, monuments, customs and natural beauties, with a special emphasis on bird-watching, showing also a guest book and a booking page. The results confirm the Web as a good means of ecodestination promotion. Based on a number of bookings, we conclude ecotourism to gain increasing importance.
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Ezeuduji, Ikechukwu O. "Choice of Intermediary for Leisure Travel Arrangements." Journal of Economics and Behavioral Studies 7, no. 5(J) (October 30, 2015): 65–78. http://dx.doi.org/10.22610/jebs.v7i5(j).607.
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Travellers can plan and arrange holidays themselves online or through the supplier, or use the services of a travel organizer, such as a travel agent. Consumers of travel services will seek to optimize choices by selecting a distribution channel which will provide them with the greatest perceived value. The primary goal of this study is to explore the underlying factors that influence consumer behaviour in making travel decisions, with specific reference to choosing between booking through a travel agent or online. Research with a perspective on travel decision-making in South Africa is limited. This study surveyed 408 respondents residing in South Africa using a structured questionnaire examining preference in booking holiday flights or accommodation through a travel agent or Internet. Exploratory factor analysis was used to identify factors influencing traveller decision-making. Factors that influence travel decision-making were identified to include ‘trust’, ‘convenience and adoption of technology’, ‘best deal and price’, and ‘personal contact’. Travellers who preferred booking through the Internet found the potential of technology to save time and effort and to be convenient, due to the Internet being available day and night, important advantages of booking online. Travellers who preferred booking through a travel agent placed a premium on personal contact and social interaction between traveller and travel agent. They further valued the travel experience and ability of the travel agent to group transactions.
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Štilić, Anđelka, and Miloš Nicić. "Should I look or should I book." Turisticko poslovanje, no. 28 (2021): 85–91. http://dx.doi.org/10.5937/turpos0-35298.
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The online booking behaviour of tourist website visitors shows that there is a transition from browsing to the purchasing process. Potential travellers are expected to benefit from a broad range of market opportunities made available by the Internet, the most revolutionary of which is the opportunity for price reductions as a direct result of the elimination of intermediaries in the travel industry distribution chain. Customers have to deal with a variety of challenges and limits when provided with various alternatives for even simple and low-cost travel bookings, and word-of-mouth from online reviews acts as a vital source of information for customers. A significant component in influencing customer decision-making is eWOM and it is also a key factor in the individual booking of services and products. Customers' perception of the credibility of reviews significantly influences their behavioural intentions and the role of eWOM in providing travel information and tourists' behavioural intent can produce "myths " on the opportunities for travel savings and air tickets cost.
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Irwanto, Annisa Aulia Yulianti, Arip Solehudin, and Apriade Voutama. "Perancangan Pembuatan Aplikasi Rental Kendaraan Berbasis Website." Elkom : Jurnal Elektronika dan Komputer 15, no. 1 (June 30, 2022): 1–8. http://dx.doi.org/10.51903/elkom.v15i1.621.
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Technology is a means of information which is very important for a company. information is expected to facilitate work to achieve goals optimal. With the increasing popularity of the internet, many business fields, especially those held large already provides online services. An example is a car rental business with take advantage of website services that contain information and the order is expected to be promotional media and will expedite the process booking. The research method used in build a car rental booking application with PHP and MySQL based website service is by analyzing needs, system design, database design, and design dialog screen.
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Basri, Hasan, Salman Alfarizi, Alif Rizqi Mulyawan, Aldi Wiguna, and Izmi Habiba. "PERANCANGAN SISTEM INFORMASI BOOKING PEREKAMAN E-KTP (SI MBOK) BERBASIS WEB." Jurnal Pilar Nusa Mandiri 15, no. 1 (March 15, 2019): 69–76. http://dx.doi.org/10.33480/pilar.v15i1.103.
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A based information system is a system that can be used for the dissemination of information through internet services. In this case, the internet is becoming the provider of a set of information that is posted or uploaded, so that the public can see it every time. Therefore the presence of the internet makes it easier for people to be able to implement the results of the analysis of a system so that the formation of web-based information systems. Government services were supposed to use web-based information systems, it is used in order to obtain maximum work achievement. As an example, a case study a Government Ministry was having some complaints from the community is a service of recording E-ID CARD that is experiencing such a long queue. Therefore this web-based information systems within the scope of the reservation Recording E-ID CARD can reduce prolonged queue numbers so that people feel not satisfied against the Government. On this research produced a design of web-based information systems that can be implemented on the Booking process of recording E-ID CARDS in each Government Ministry offices.
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Gayathri, T., and S. Preethi. "Leveraging Networking Groups for Social Shopping with Special Reference to Instagram." ComFin Research 8, no. 4 (October 1, 2020): 38–50. http://dx.doi.org/10.34293/commerce.v8i4.3435.
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The advent of the Internet and the gradual digitization of select services mark the beginning of a new era in E-commerce and Online access to some facilities that minimize both time and human energy. For example, booking tickets for train travel, air travel, and even bus travel were brought to the fingertips of families which had to otherwise spend a lot of time in long queues before booking counters. Subsequently, other service providers also entered the field with more sophisticated services like booking accommodation, guided tours, and even packaged travel plans. Yatra.com, Make-my-trip, Goibibo, IRCTC, and Red bus are some of the best examples for pioneering efforts that made a considerable impact on services of this kind. In the meantime, the digital platform began to be exploited by new-players who entered the fray with products in almost all walks of life, such as clothing and fashion, beauty care, electronic goods, consumer durables, and even essentials of life such as groceries, fruits, and vegetables. The entry of big- players such as Flipkart and Amazon took online shopping to the next level.
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Shpyrnya, O. V., and M. V. Koreneva. "New technologies for tourist services market development." Scientific bulletin of the Southern Institute of Management, no. 4 (January 28, 2020): 113–16. http://dx.doi.org/10.31775/2305-3100-2019-4-113-116.
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This article analyzes the introduction of new technologies in the tourist services market. It has been determined that at present tourist enterprises are actively investing money in the process of introducing machine learning and artificial intelligence technologies; actively use automation of various levels of complexity of business processes. It is concluded that the sales technologies of the tourism product and individual tourism services are based today on the intensive implementation of modern technological solutions. It is noted that the main trends in the development of the tourist services market will be the further development of online tourism in Russia, as well as the widespread use of Internet technologies.Further penetration of technologies that simplify the routine operations of tourists is predicted. This, for example, real-time luggage tracking via phone, combining trip planning and booking services in one application. At the same time, it will be implemented in the B2B segment. New tourist platforms are being developed today, in which all content from a wide variety of sources is presented, whether it is the traditional GDS, NDC booking system, airline’s own APIs or aggregator data.
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Ross, J. D. C., A. Copas, J. Stephenson, L. Fellows, and G. Gilleran. "Optimizing information technology to improve sexual health-care delivery: public and patient preferences." International Journal of STD & AIDS 18, no. 7 (July 1, 2007): 440–45. http://dx.doi.org/10.1258/095646207781147210.
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Information and communication technology (ICT) has the potential to improve the quality of care and efficiency in sexual health clinics, but its introduction requires input not only from health-care professionals and ICT specialists but also from service users and potential future users. In this study, views on ICT in relation to the delivery of sexual health services were assessed using a structured interview in two groups – a community sample of young people and a clinic sample of existing patients. In all, 542 community interviewees and 202 clinic patients participated. About 75% of respondents had access to the Internet and overall 60% reported that the self-collection of a sexual history on an electronic form was acceptable. Black Caribbean individuals had significantly less access to the Internet and a lower acceptance of electronic data collection. For booking an appointment, the majority of patients reported the telephone (community sample 93%, clinic sample 96%) or attending in person (community sample 77%, clinic sample 54%) to be acceptable, with a smaller proportion choosing email (community sample 10%, clinic sample 27%) or the Internet (community sample 7%, clinic sample 11%). Electronic booking was significantly less acceptable to Black Caribbean respondents. Although new technologies offer the opportunity to improve the quality of sexual health services, patient preferences and differences between groups in access to technology also need to be considered when services are reconfigured.
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Cisowski, Tadeusz. "The role of internet in formation of passengers of airplanes passengers." AUTOBUSY – Technika, Eksploatacja, Systemy Transportowe 19, no. 6 (June 30, 2018): 1169–72. http://dx.doi.org/10.24136/atest.2018.247.
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The paper uses the diagnostic survey method to analyze consumer preferences in the field of air ticketing, with particular emphasis on the role of modern information technology. On the basis of the research, it has been unequivocally stated that passengers are heavily involved in the use of information technology in the area of ticket purchase and booking, which highlights the great importance of technological innovation in the operation, promotion and further development of services in the air transport market.
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Garín-Muñoz, Teresa, Teodosio Pérez-Amaral, and Rafael López. "Consumer engagement in e-Tourism: Micro-panel data models for the case of Spain." Tourism Economics 26, no. 6 (May 30, 2019): 853–72. http://dx.doi.org/10.1177/1354816619852880.
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This article analyzes the consumer’s adoption of the Internet for information or shopping of tourist services. Based on the Surveys on Equipment and Use of Information and Communication Technologies in Households, by the National Statistics Institute of Spain, a micro-panel database (2008–2016) is constructed. Using this database and random effects logistic models, the impact of socioeconomic characteristics on the individual’s adoption of the Internet for tourism purposes is estimated. The results indicate that education, family size, digital skills, income, habitat, and employment situation are all significant for explaining the online booking of transportation or accommodation services; however, gender and age are not significant for the case of transportation. Differences between online buyers of tourism services and individuals who only look for information (bookers vs. lookers) are highlighted. Policy recommendations and business strategies are suggested, either to enhance e-Tourism or to increase the conversion rates of lookers into bookers.
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Bennett, Marion M., and Chi-Wen Kevin Lai. "The Impact of the Internet on Travel Agencies in Taiwan." Tourism and Hospitality Research 6, no. 1 (November 2005): 8–23. http://dx.doi.org/10.1057/palgrave.thr.6040041.
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Travel and tourism-related products and services are highly compatible with the internet with the result that travel and tourism is one of the highest revenue-generating sectors of the internet. The rapid growth of the internet is having an impact on the distribution of travel services and has heightened speculation about the potential for disintermediation of the travel agent. This research investigates the impact of the internet on the distribution of travel services and the extent to which it has influenced travel agencies by focusing on Taiwan, a technologically advanced country and one which has witnessed rapid growth of the internet. Employing a combination of a quantitative questionnaire administered to 438 travel agencies and personal in-depth interviews, the research found that travel agencies in Taiwan generally regard the internet as an effective tool for their business. Most agencies have adopted the internet in their daily operations and some have provided e-commerce services on the internet. Although travel agencies are affected by e-commerce services, the effect is not found to be significant. Equally, no significant difference was apparent between company size and classification in terms of the effect of ecommerce travel services on travel agents. Travel agencies agreed that commission cutting by suppliers was a threat but disagreed that disintermediation would occur, although booking offices were seen to be at risk. The research identified two principal future roles for travel agents: first, the need for them to reposition themselves as travel consultants and secondly, the need for them to become more technologically orientated. Finally, seven key strategies were suggested for Taiwan's travel agencies to ensure survival.
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Salzmann, Christophe, Sten Govaerts, Wissam Halimi, and Denis Gillet. "The Smart Device Specification for Remote Labs." International Journal of Online Engineering (iJOE) 11, no. 4 (August 5, 2015): 20. http://dx.doi.org/10.3991/ijoe.v11i4.4571.
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This paper presents the Smart Device specification to interface with remote labs. To encourage the broader sharing of remote labs, the Smart Device paradigm decouples the client from the server and provides well-defined interfaces between client and server. Such Smart Device services are exposed on the Internet and enable interoperability with client applications, other Smart Devices and external services (e.g. a booking service). This paper presents the extensible and platform-agnostic specification of the Smart Device services and internal functionalities. The Smart Device specification contains sufficient service metadata to enable the automatic generation of basic client applications. The specification is illustrated through an example and first implementations of the specification are presented.
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Shifa Fathima, J. "Challenge Management of Banking Services – with Special Reference to Virtual Banking Service Challenges." Shanlax International Journal of Management 7, no. 3 (January 1, 2020): 57–66. http://dx.doi.org/10.34293/management.v7i3.1620.
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The Indian Banking industry is seeing an exceptional challenge. To remain ahead, banks are thinking of plenty of services to draw customers. Services including 24-hours banking, Service at entryway step, Telephone banking, Internet banking, Extended Business Hours (EBH), Speedy handling are just a couple to mention. The larger piece of the present bank transactions happens elsewhere other than in-branch premises. This shows the growth of “virtual” banks in India. With accommodation, speed, productivity, and adequacy, these virtual banks, as a result, have opened up another universe of conceivable outcomes and brought major changes in giving a wide scope of services. Virtual banks are presently observed as a response to the challenge of planning another service channel that is completely secure, useful, and which customers can promptly figure out how to utilize and confide in it. (Aladwani, A, M.) Virtual banking, an amazing “esteem included” instrument, has become the point of convergence for banks to attract and hold customers. However, the point of these services is to satisfy customers; there is a need to comprehend customer mindfulness, observation, and significantly the degree of satisfaction. Virtual banking is a transporter that licenses customers to access and do economic transactions on their financial foundation obligations from their web empowered PC systems with net association with banks’ web locales whenever 24 Hours. Banks assume a vital job in advancing online businesses. Even though V-customers have the alternative of money down, which is by all accounts secure reliable, still there is an inclination for the V-payment plans, which must be given through banks. Banks go about as solid and dependable go-betweens in online transactions, and they give an intense opening in the online business. At present, banks have V-payment systems like Internet banking, electronic fund transfers (NEFT/RTGS), plastic money (credit card and debit card), and portable banking. These systems give payment to online transactions like the online acquisition of items, versatile revives, lodging booking, ticket booking, and so forth by considering a wide range of safety efforts. For the genuine working of these V-services, the need for able frameworks is an unavoidable element. Reserve Bank of India is observing and inspecting the legitimate and different requirements of V-Banking on persistent bases to guarantee that V-banking would create on sound lines, and V-Banking related challenges would not represent a risk to financial dependability. Hence, the present study is on the challenges of Virtual banking services in its challenge management strategies and the study based on secondary sources of data.
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Polzikova, E. V. "Promotion features of enterprises of accomodation located in the online booking systems as a way of increasing the sales of the room fund." Scientific bulletin of the Southern Institute of Management, no. 1 (April 27, 2019): 95–99. http://dx.doi.org/10.31775/2305-3100-2019-1-95-99.
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The article describes the features of accommodation enterprises promotion in online booking systems, as the dynamic development of the activities of accommodation enterprises is due to the technical capabilities provided by technological progress. More efficient operation, improving the reliability of the information that is provided to the client, as well as the processing of a larger number of applications for reservations is due to automation.There is a change in the tourism business due to the development of the Internet, but in turn, not all tourist enterprises have time to join the new technologies. Despite the lack of analysis and doubts of many specialists in e-Commerce, the accommodation enterprises are increasingly involved in the electronic world. Accommodation enterprises that have their own websites and use online booking systems receive new highly effective marketing channels to promote their services.
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Panchal, Nilam, and Kunjan Bhatt. "CUSTOMER SATISFACTION TOWARDS ONLINE BANKING SERVICE QUALITY OF SBI." International Journal of Management, Public Policy and Research 1, no. 1 (March 31, 2022): 76–80. http://dx.doi.org/10.55829/ijmpr.v1i1.45.
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Net banking refers to the electronic payment system which helps the customer of any particular bank or financial institution for conducting financial transactions through the help of internet. Nowadays Net banking is grown rapidly. Specifically after the covid period importance of online transactions are become more popular. As net banking has benefits like time saving, easily accessible, removes the geographical barrier etc. makes it popular in customers. Through the net banking person can avail many services like fund transfer, verification of account balance, utility bill payment, online ticket booking and many other services. This study mainly focuses on customers’ satisfaction towards the net banking system and popularity of net banking.
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Florence, S. Metilda, M. Uma, C. Fancy, and G. Saranya. "A study of remotely booking slot for vehicle using Internet of Things." International Journal of Electrical and Computer Engineering (IJECE) 10, no. 5 (October 1, 2020): 5392. http://dx.doi.org/10.11591/ijece.v10i5.pp5392-5399.
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Internet Of Things (IoT) is a continually growing area which aids us to unite diverse objects. The proposed system exhibits the universal notion of utilizing cloud-based intellectual automotive car parking facilities in smart cities as a notable implementation of the IoT. Such services demonstrate to be a noteworthy part of the IoT and thus serving users in no small amount due to its pure commerce positioned qualities. Electromagnetic fields are being used by RFID to detect and track tags ascribed to objects automatically. The RFID technology is used in this system along with suitable IoT protocols to evade human interference, which reduces the cost. Information is bartered using readers and tags. RFID and IoT technologies are mainly used to automate the guide systems and make them strong and more accurate. Open Service Gateways can be effectively used for this module. This system established on the consequence of IoT and the purposes are solving the chaos, bewilderment, and extensive backlogs in parking spaces like malls and business parks that are customary as a consequence of the increased use of automobiles. The proposed work aims to solve these problems and offer car drivers a hassle-free and instantaneous car parking experience. While a number of nodes are positioned depends on topographical restrictions, positioning of prominent anchor sensor nodes in the smart parking is a primary factor against which the efficiency and cost of the parking system hang. A Raspberry Pi would act as a mini-computer in our system. A suitable smallest path methodology would be cast-off to obtain the shortest distance between the user and every car park in the system. Hence, the pausing time of the user is decreased. This work furthermore includes the practice of remotely booking of a slot with the collaboration of android application exercising smartphones for the communication between the Smart Parking system and the user.
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Baki, Rahmi. "Analysis of Factors Affecting Customer Trust in Online Hotel Booking Website Usage." European Journal of Tourism, Hospitality and Recreation 10, no. 2 (December 1, 2020): 106–17. http://dx.doi.org/10.2478/ejthr-2020-0009.
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AbstractTourism is a rapidly growing industry worldwide, and internet technologies are becoming increasingly important in that industry. Online hotel booking website (OHBW) has become an important tool in the marketing of hotel services. In this study, the factors affecting the trust perception of OHBW users were investigated. Data collected from 456 consumers using OHBWs were analysed using structural equation modelling. The results showed that reputation, security, ease of use and risk significantly affected the user's perception of trust. In addition, the perception of trust has a positive effect on customer loyalty. As a result, this study aims to provide useful findings to OHBW managers and researchers who want to increase customer trust and ensure their loyalty.
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MAZLAN, FAIQ HAKIMI, and ARIFAH CHE ALHADI. "BOAT MANAGEMENT SYSTEM FOR TERENGGANU ISLANDS." Universiti Malaysia Terengganu Journal of Undergraduate Research 4, no. 1 (July 25, 2022): 1–12. http://dx.doi.org/10.46754/umtjur.v4i1.256.
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Many tourism companies provide boat services to the Terengganu Islands, but most of them only advertise their boat services on social media or the company’s website. Therefore, the Boat Management System to Terengganu Islands (BoatMSTI) was developed, and the main objective of this system is to create a one-stop center platform. Tourists can compare boat services provided by different tourism companies and find the best and most affordable services on one website. Tourists can check ticket availability and book ticket directly based on the selection of the boat service. BoatMSTI also enables the tourist to view other customer’s feedback and rating. At the same time, this system can help the tourism company manage boat services and customer booking tickets. This system is developed using an Agile method which makes the system development more flexible. The general concept is to divide the development of the system into sequences of repeated cycles known as iteration. The system can be improved for every iteration to meet user satisfaction based on user feedback. This system is web-based and can be accessed anytime and anywhere with an internet connection. The web-based system also can ease users like tourism companies and customers to store important information such as booking tickets and payment receipts in the database. In conclusion, with this system, the tourist can save more time in finding the best boat service, and the management of customers by tourism companies will be more efficient.
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Rashmi, S. B., and D. C. Arun Kumar. "Consumer Perception Towards Online Home Services." Journal of Computational and Theoretical Nanoscience 17, no. 9 (July 1, 2020): 4442–45. http://dx.doi.org/10.1166/jctn.2020.9093.
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Information technology is playing a major role in boosting the business. Increase in use of internet and mobile services has led to the emergences of new avenues. Home services industry is one of the latest industries in tapping the opportunity of E-commerce. The advancement of information technology has reformed the life of the customers in satisfying their needs at their doorsteps. Further, the busy lifestyle of the customer is further triggering the customers to avail the services right on demand. Hence, this paper deals with research and analysis about consumer’s perception towards booking home services online. Questionnaire was distributed to 100 respondents in a random way for the purpose of collecting data. The purpose of the study is to identify the major factors influencing online behavior of a consumer. The study reveals that the customers look for friendly apps, response given from the company, vendor’s availability, vendor-customer relationship, quality services, and delivery performance. The study revealed that there is no relationship between the response of the company and the delivery performance.
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Janiak, Małgorzata, and Monika Kozłowska-Adamczak. "Evaluation of the most popular accommodation booking portals with regard to consumer and academic usability." Turyzm/Tourism 28, no. 2 (December 30, 2018): 93–100. http://dx.doi.org/10.2478/tour-2018-0019.
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The hospitality industry is classified as the most fundamental tourism service. As far as the dynamic development of the internet and its constantly growing number of its users are concerned, it seems natural for tourism managers and hoteliers to reach for this particular medium to present their offers and to sell them. Nowadays, the most significant issue for the entire hospitality industry is the broad scope of the global and international booking portals which are the contemporary distribution channels for tourism products and services worldwide. The aim of the following article is to assess the usability and functionality of four booking portals acclaimed on the Polish market (booking.com, hrs.com, hotels.com and hotel.info) with regard to the consumer’s (tourist’s) point of view and an evaluation of the suitability of this particular source of data for academic research through applying this method to hotels located in five Polish metropolises (Warsaw, Kraków, Łódź, Wrocław and Poznań).
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Suzana, Alwi Marta. "ANALISIS DAN PERANCANGAN APLIKASI PEMESANAN TIKET BUS BERBASIS ANDROID." Jurnal Informatika dan Rekayasa Perangkat Lunak 2, no. 3 (October 20, 2021): 353–60. http://dx.doi.org/10.33365/jatika.v2i3.1235.
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PO Puspa Jaya is a company that is growing rapidly and is a company that is taken into account in land transportation services in Lampung. but in its service puspa jaya still perform manually, such as ticket booking, departure schedule information, and payment transactions carried out at pull puspa jaya. For that, there is a need for supporting facilities to book tickets at pull puspa jaya. From this problem came the idea to create an android-based application, which can make bus ticket reservations in po puspa jaya. The method used in the creation of applications is the Waterfall method. Programming language used by Android studio. With a MySQL support database. The testing method used is ISO 9126 (Usability, Fungtionality, Portability, Efficiency). Supported by the internet connection in the agency. This application will later be used as a medium of ticket booking and passenger data control. This application is for several features, namely determining the time and destination of departure, choosing the desired seat, tray information, contact information and information about. The ticket booking application in po puspa jaya has been tested using ISO 9126 which consists of four aspects of testing namely Usability, Fungtionality, Portability, Efficiency. The Usability aspect obtained an 80.50% result with a decent record. Fungtionality gets 100% results
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TUDORICA, Mihaela. "THE EXPANSION OF OTA’s: BENEFITS AND RISKS." Annals of the University of Oradea. Economic Sciences 31, no. 31(1) (2022): 133–38. http://dx.doi.org/10.47535/1991auoes31(1)013.
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The aim of this paper is to analyze the advantages and disadvantages of OTA’s (Online Tourism Agencies). Many travelers today prefer OTA’s to look for advantageous tour packages and especially to make their reservations. They can make these reservations not only for accommodation but also for flights, excursions and why not, for other trips. OTA’s is an important component for a successful strategy, for all tour operators skilled in business. This way it helps them to reach more passengers and implicitly to make more reservations. But let’s not forget that paying a commission for each booking, it should balance the pros and cons. Due to intense competition, OTA is trying to remain financially sustainable. For this, however, it needs to involve its customers more, of course offering them superior value propositions. For this, however, a thorough understanding of consumption values is needed. The role of OTA’s is becoming more and more important due to the ease of customers to compose a trip from the comfort of their home where they can also compare hotel prices and booking the choice on the Internet. An OTA’s agency organizes and sells accommodation, excursions and transportation to customers. It also organizes trips on an online platform for travelers. These OTAs are third parties that sell services on behalf of other companies. As a rule, these OTA’s offer many benefits. They have more comfort and a more self-serving approach. They also include a built-in booking system with which you can make instant bookings. OTA’s works in two models: Merchant model and Agency model. Merchant model is the model in which hotels sell rooms to OTA’s at a reduced or wholesale price. OTA’s then sells them to customers at a markup price. Agency model is the commission-based model in which OTA’s acts as a distribution partner. OTA’s receives full commission after the stay, and the hotel receives payment directly from the last customer and does not wait for the transfer of payment from third parties.
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Perinotto, André Riani Costa, Sávio Machado Araújo, Vicente de Paula Censi Borges, Jakson Renner Rodrigues Soares, Lucília Cardoso, and Luís Lima Santos. "The Development of the Hospitality Sector Facing the Digital Challenge." Behavioral Sciences 12, no. 6 (June 15, 2022): 192. http://dx.doi.org/10.3390/bs12060192.
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The widespread use of the Internet has changed consumer buying behavior, especially among tourists, considering the intangibility of the tourist product. Although globally the modern tourist is a consumer of the new online market, there is a lack of studies addressing the level of development of the hotel business in relation to online bookings by residents of tourist destinations. Furthermore, this article analyzes the factors that impact the use of e-commerce by these residents in the acquisition of tourist accommodation services. A conceptual model was adopted, using the constructs “social influence” and “price” of the unified theory of acceptance and use of technology 2 (UTAUT2), also including “trust” and “perceived risk”. An electronic questionnaire was used to collect data from a sample of 195 residents of Fortaleza, Ceará, Brazil. Data analysis included descriptive statistics, exploratory factor analysis, Fisher’s exact test, and multiple linear regression. The results show that price and social influence are the most significant constructs associated with booking a hotel online, while trust does not influence the use of the Internet. As practical implications, the findings of this study provide important information for hotel managers, as they allow a better understanding of the profile of respondents who book online, as well as which factors influence online behaviors, contributing to increasing the knowledge of digital platforms in the consumer market and, consequently, the development of the hospitality sector.
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García-Pozo, Alejandro, José Mondéjar-Jiménez, and José Luis Sánchez-Ollero. "Internet’s User Perception of Corporate Social Responsibility in Hotel Services." Sustainability 11, no. 10 (May 22, 2019): 2916. http://dx.doi.org/10.3390/su11102916.
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The objective of this study was to use the perceptions of internet users to analyse the effect of the social, economic and environmental dimensions of corporate social responsibility (CSR) implemented by hotel establishments in order to determine whether those dimensions are perceived by consumers. Our analysis was based on a sample, distributed by age, sex and province segments, obtained from the Andalusian population between 16 and 74 years of age who are users of travel websites (e.g., TripAdvisor, Booking) and hotels corporate websites. A questionnaire was used to investigate each latent factor related to the three main dimensions of CSR that may affect the perceptions of accommodation service consumers. The questionnaire was statistically validated and developed in previous economic studies in this field. The data were analysed using Partial Last Square (PLS) methodology. The results confirm the validity of the three dimensions analysed, although consumers appear to play more relevance upon economic and environmental factors than upon the social components of CSR.
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N . A, PRAVEEN. "IMPACT OF BUYING BEHAVIORS OF YOUNG CUSTOMERS ON SOCIAL MEDIA ADVERTISEMENTS." YMER Digital 20, no. 10 (October 18, 2021): 76–86. http://dx.doi.org/10.37896/ymer20.10/10.
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The Internet today has been hailed as the single most important invention of the 20th Century. with its increasing popularity as noticed from a greater number of users coming ‘online’ and more services being offered ‘online’ in general the internet now occupies a central role in young educated people’s lives, all over India. with its burgeoning population and rapidly increasing Net penetration, India has caught on to the fancy of Internet marketers or.com companies. Marketers today realize the favorable conditions in terms of the huge size of the young population, increasing literacy rate, growing internet penetration and a fast-track economy. They are ready to exploit the opportunity to reap huge gains and rewards. Marketers also realize that young consumers are becoming increasingly technology savvy and are logging -on now more than ever for purchase of personal necessities besides booking an airline or a railway ticket and the famed information search. Consumers in India spend approximately 6 times as much time on information search online as they do offline. Marketers have been quick to hook on to this opportunity by developing marketing strategies to leverage the increased Internet usage. Their strategies include web banners (Pop ups), search engine marketing, email marketing, and interactive web -based marketing. Internet marketing also helps marketers segment consumers into specific consumer groups based on their visits to specific sites, use of specific services, browsing sites, downloading specific content, and so on etc.,...
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Andronias Siregar, Arief Satriansyah, Rachmat Hidayat, and Regel Miki Praditya. "Design and Build a Tour & Travel Applicationweb-Based Use Waterfall Method." Inspiration: Jurnal Teknologi Informasi dan Komunikasi 12, no. 2 (December 29, 2022): 46–55. http://dx.doi.org/10.35585/inspir.v12i2.9.
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Design and Build a Web-Based Tour & Travel Application is an application system that helps make it easier for users to process in booking Tour & Travel tickets. This Web-Based Tour & Travel Application System can be accessed by anyone, anywhere, and anytime as long as there is an internet network. Web-Based Tour & Travel Application System is an application built to improve services or services and promotional media for regional tours, making it easier for customers to book tour packages via the internet. This Web-Based Tour & Travel application was created using PHP and MySQL programming languages, and the method used to develop this system is the waterfall method, namely analysis, program design, code and test. With this, Design and Build a Tour & Travel Application can help introduce something or promote the development of a good tourist attraction so that many people are interested in coming to the attraction in the hope that it can help boost other sectors, such as: tourist visits, creative economy, opening up job opportunities, reducing unemployment.
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Novgorodtseva, Anastasia N., Olga N. Tomyuk, Margarita A. Dyachkova, and Maria P. Piankova. "Online marketplace: student consumer strategies." Economic Consultant 32, no. 4 (December 1, 2020): 41–53. http://dx.doi.org/10.46224/ecoc.2020.4.5.
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Introduction. The Internet is becoming a part of everyday life; it is in this space that communication, purchases, and payment for various services are carried out. Young people are the most dynamic social group that has long mastered the Internet market with its advantages, namely, comparing prices, book products, and buy at discounts. Materials and methods. The quantitative data collection method is used for studying young people’s consumer strategies in the Internet market and understand the prevalence of online shopping practices. This task led to the application of the survey and the analysis of the data obtained. Comprehension of values and behavioral practices in consumer groups (generally active experts, partially active experts, passive experts) is based on a qualitative strategy in the form of semi-formalized interviews. Research results, their discussion. The factors of the popularity of the Internet market among students have been determined: activity on the Internet and social networks, attractive prices for goods, an expanded range of goods; it was found that such categories of goods as tickets, music, software, and food delivery are frequently purchased via the Internet; it was revealed that the frequency of online purchases varies from “once every six months” to “once every 1-3 months”, while a purchase does not always accompany a visit to an online store. The survey showed that the most preferable for young people are such services, Internet catalogs, the possibility of placing a preliminary order, booking goods with subsequent self-pickup. Conclusions. The study made it possible to establish a trend towards increasing online purchases among students in the Internet market as a consumer platform with new consumption practices.
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Štilić, Anđelka, Miloš Nicić, and Angelina Njeguš. "Global distribution systems versus new distribution capability and Internet of things." European Journal of Applied Economics 19, no. 1 (2022): 81–97. http://dx.doi.org/10.5937/ejae19-36420.
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In the present environment, to access data and processes, each airline provides its interface and establishes its process flows. Aggregation of direct connect platforms based on NDC, including LCC, necessitates a transformation in the traditional business model of global distribution systems. There is a relationship between airline service qualities and overall service quality and/or satisfaction and promoted NDC was and continues to be the foundation for developing new customer experience for air carriers' products throughout all retail channels, and even a tool for broadening air carrier internet sites' functionalities to all retail channels. The trend of integrating the Internet connectivity into previously unconnected "things" accelerates the demand for easy access to services via external APIs. The authors envisioned that the Tourism 4.0 technologies would play a key role in the process of evolution of the tourist industry and that asking AI assistants to book a holiday and display virtual reality amenities on a TV screen to help make an informed or inspired selection would soon be functional reality. Full implementation of the NDC standard and the necessity to integrate "4.0 technology" services in the booking processes was foreseen through the conducted survey as the opportunity for additional revenue. The utilisation of the survey's results could be seen as a starting point for uncovering and assessing features, attitudes, and behaviours in tourism industry for decision-making objectives of the various tourism companies. The paper's conclusion is stating that travel and tourism industries must explore ways to proactively overturn decades of outdated travel distribution processes, and even though the full use of ever-developing technology in the travel and aviation industry is still in the future, they must plan ahead for these significant turning points.
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Smykova, M. R., O. Zh Ustenova, and S. Z. Saydullaev. "A new format hotel on the Kazakhstani segment of the great silk road: a marketing approach." Central Asian Economic Review, no. 4 (November 29, 2021): 110–21. http://dx.doi.org/10.52821/2789-4401-2021-4-110-121.
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Based on the conducted research, the article develops an approach to a new hotel format that will ensure the satisfaction of tourists requests.The purpose of the research is to form the concept of a hotel on the segment of the Great Silk Road based on the conducted marketing research.Methodology. The research methodology includes desk studies of secondary information and fi eld studies in the form of a consumer survey.The originality / value of the researchlie s in the fact that the proposed project is reasoned and justified by the results of the research. The new format of the hotel is aimed at creating a range of services that takes into account the needs of tourists. The most effective sales channels and the most significant quality characteristics for the new hotel were selected. The concept of the hotel is more in line with the needs of foreign and domestic tourists who come for educational purposes.Findings. The results of the study showed that there is no hotel on the Great Silk Road segment that offers a wide range of services, is highly comfortable and focused on good service. Recommended online booking systems for this type of hotel: introduction of the Amadeus booking system, application of Internet resources, GDS and third-party websites. When forming a hotel quality policy, it is necessary to take into account such characteristics as a complete set of rooms, security and high speed of service.
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Kościółek, Szczepan, Karolina Nessel, Ewa Wszendybył-Skulska, and Sebastian Kopera. "Who Are the Tourists Booking Their Accommodations Online? A Segmentation Study of the Cracow Market." Barometr Regionalny. Analizy i Prognozy 16, no. 3 (December 18, 2018): 91–100. http://dx.doi.org/10.56583/br.354.
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Internet and related technologies have revolutionized the distribution process in the accommodation sector, giving priority to big, online intermediaries, often at the expense of the direct booking channels of small and medium independent hotels. In order to regain their independency and flexibility in distribution strategy, hotel managers need to learn more about the profiles of contemporary online bookers visiting their region. This paper aims to contribute to the understanding of similarities and differences between consumers choosing among various online distribution channels for their tourist accommodations, and therefore help accommodation providers better manage their distribution and marketing strategies. The study is based on primary data that were collected among tourists in Cracow using a convenience sampling. The collected data was sorted, grouped and analyzed using basic statistical tools. The analysis led to determination of the size, as well as socio-demographic, and consumption features of four groups of tourists according to the online accommodation channel they used: booking.com, airbnb.com, other online channels, or online directly. The findings confirm the important role played by OTAs in the distribution of accommodation services, whereas the rate of direct online bookings recorded was lower than expected. Given the predominance of Booking.com in the market, its clients represent the typical customer in Cracow. Nevertheless, some differences among the four groups are observed in terms of age, travel party composition, first vs. repeat visitors, country of residence, length of stay, daily accommodation expenditure, and type of accommodation.
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Abiola-Oke, Elizabeth, and Christopher O. Aina. "Effect of Online Travel Bookings and Social Media on Tourism Destination Marketing in Nigeria." Advanced Journal of Social Science 6, no. 1 (July 18, 2019): 10–16. http://dx.doi.org/10.21467/ajss.6.1.10-16.
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The impact of information and Communication Technologies (ICTs) is also felt in the field of tourism as it plays an essential role in the development and marketing of tourism. The study focused on the growth of Online Travel Booking in the tourism industry in terms of the internet, mobile and social media in a country like Nigeria where there are tons of tourist destinations across the country. Both primary and secondary data were used for this study. A questionnaire was designed to collect primary data. The survey was distributed to a sample of 222 students of Redeemer's University through the random selection of both genders. The Chi-square method was employed in analysing the data. Out of 222 questionnaires administered, only 200 were retrieved. Flights and Hotel reservations can be made online through e-mail, telephone calls and other internet services thereby helping to reduce if not remove the time-wasting processes of the old system entirely. It is, therefore, evident that its adoption is necessary for proper inclusion in these benefits and sustainable development of tourism.
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Tomczyk, Łukasz. "Digital competences of parents in the matter of electronic threats." SHS Web of Conferences 48 (2018): 01004. http://dx.doi.org/10.1051/shsconf/20184801004.
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Digital competences have become one of basic skills in XXI century. Due to the ability to digitally access data and manage information and use electronic services, the quality of life has improved, and there has been an improvement in many activities connected with communication, shopping, ticket booking and a range of other repetitive activities. However, there is an additional layer overlapping the technical skills, which layer is connected with understanding the threats deriving from common availability of ICT. The aim of this paper is a diagnosis of digital competences level of parents in the matter of safe use of electronic media. To do this, quantitative research have been prepared, which measure six crucial areas of internet threats: ability to evaluate reliability of information on Internet, safety in the matter of contact with other users, image protection on Internet, knowledge concerning copyrights, knowledge concerning cyber-bullying mechanisms, proper performance of financial operations. The weakest areas of digital literacy seem to be: copyright protection and issues concerning contact with other users. The research was realized with the use of a competence test. The analysis was carried out on 260 parents of students attending secondary schools in the second half of 2016.
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Zubekhina, Tetiana, Nataliia Olhova-Marchuk, and Volodymyr Kushnir. "Current Trends in the Application of Innovative Technologies in the Tourist Field." Bulletin of Kyiv National University of Culture and Arts. Series in Tourism 4, no. 2 (December 29, 2021): 181–88. http://dx.doi.org/10.31866/2616-7603.4.2.2021.249696.
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The article analyzes the current trends in the use of innovative technologies in the field of tourism. The essence of innovative technologies in tourism and their role in the development of tourism is determined. It has been found that innovations in tourism are the creation of a new or improvement of an existing product using the latest techniques, technologies and resources. It was found that in the field of tourism the use of modern information technologies is relevant, in particular: mobile Internet; electronic catalogues with leisure offers; electronic booking systems; social information networks; electronic ticketing systems; Internet advertising; convenient payment systems, etc. It is established that Internet technologies are an effective means of forming a positive image of the enterprise; promotion of new types of tourist services; informing consumers about new tours or promotions, as well as promoting them on the market, etc. Examples of modern innovative technologies used in the field of tourism are given and the expediency of their introduction is proved. It has been found that in modern conditions it is important to visit online museums and virtual 3D tours, which allow you to travel via the Internet. It is proved that social information networks are an effective tool that affects the consumption of tourist services. They allow tourists to share their own tourist experience, impressions of hotels, level of service and more. It was found that at the present stage of tourism development it is important to form and effectively operate a system of innovation management. The necessity of the development of the newest directions of Internet marketing in the field of tourism is proved. It is established that the introduction of innovative technologies ensures the effective development of the tourism sector in modern conditions, as well as gives a significant competitive advantage.
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Rahayu Wulan Dewi, Ni Komang, I. Gusti Putu Bagus Sasrawan Mananda, and I. Ketut Suwena. "PREFERENSI WISATAWAN TIMUR TENGAH TERHADAP PRODUK WISATA DI KABUPATEN BADUNG." Jurnal IPTA 9, no. 1 (July 19, 2021): 162. http://dx.doi.org/10.24843/ipta.2021.v09.i01.p16.
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This study aims to find preferences of Middle Eastern tourists towards tourism products of Badung Regency and involved 100 purposively selected respondents. The data was collected through questionnaires then processed using crosstab analysis method and chi-square test. The results of this study are: 1) Characteristics of Middle Eastern tourists visiting Badung Regency are dominated by women, aged between 25 – 44 years, private employees, married, nationality of Saudi Arabia, Turkey and Egypt, purpose of visit for vacation, information about Bali from internet, mostly traveled by tour packages, length of stay between 4 - 6 days, and mostly it’s their first time visit to Bali. 2) Preferences as follows prefer for natural attractions, stay in Kuta/Legian area, prefer to use a car rental, reserved resort as their accommodation through booking services, dining at restaurants, a watersport as entertainment activities, online media as information services, tourism consulting services are Bali tourism research, do not use tourist flights, and do massages when traveling to Bali. The characteristics of Middle Eastern tourists that correlate with the preference of selection of tourist products in Badung Regency is; Age correlates with tourism consulting services. Jobs correlate with tourist transport services. Nationality correlates with tourism transportation services, travel services, accommodation provision, tourism consulting services, travel services, tirta tours, and spas. Resources correlate with tourist transportation services, and the provision of accommodation. Travel organizing correlates with tourist transportation services, travel services, food and beverage services, and travel services. Travel periods correlate with tourist attractions, and tourism consulting services. Periodic travel correlates with travel services.
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Shehu, Hauwa’u Uraifa, A. F. Donfack Kana, and Fatima Sulaiman. "Assessment of Hotel Guest Satisfaction Using Sentiment Analysis: A Case Study of Maldives Hotels." SLU Journal of Science and Technology 4, no. 1&2 (July 20, 2022): 71–83. http://dx.doi.org/10.56471/slujst.v4i.272.
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Nowadays online reviews by hotel customers greatly influence business as potential new consumers seek unbiased information while making their hotel booking decisions. Hotel management and marketers are more aware of the impact of online reviews on financial performance. This awareness arises from the universal consensus that internet consumer reviews have a significant impact on hotel business performance. Customers use social media to share information about products and services, and online reviews have a substantial influence on customer purchasing decisions. The goal of this study is to provide formative assessment feedback on Maldives hotels using word cloud technique. This include investigating the hotel that is mostly used by guests, finding out the percentage of positive and negative comments made about the hotel, and also assessing the type of comments the majority of customers give about the services rendered to them. Data from 104 distinct Maldives hotels were utilized in this case study to provide quick visual insight using a word cloud approach with R programming language. The result shows that, more than 80% of the comments are positive, implying that the vast majority of these hotels' customers are pleased with their accommodations and services.
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Saleh Dobijan, Mohammed, Hateim Alshmrie, and Dr Mohammad Al Rababah. "Developing a mobile application for taxi Service Company in Rafha city." Journal of Advanced Sciences and Engineering Technologies 2, no. 1 (January 29, 2022): 61–67. http://dx.doi.org/10.32441/jaset.02.01.06.
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This is a brief demonstration about the project, which consists of three parts web application, mobile application and PDA devises. Mobile applications using to send keyword in SMS that determine user location previously entered in website. In web application we design complete system receives and organise incoming request to closest parking to achieve project goals. On other hand in PDA devise the user benefit from services provided by to request taxi, specially the GPS services. The Text a Taxi system ensures to collect all possible technology together to make the operation of book taxi be more security, fast, cheap and easy than to the original way.Traffic Transport has a great importance in all the daily activities of the communities and especially in the daily work and shopping processes in the Arab countries is important for the easy use of users and consumers in the business, trade and economy using intelligent devices over the Internet and the services of offices booking by websites and this is the subject of our study in Saudi Arabia The city of Rafha as a city with a population of 60,000 people distributed over 16 areas.
© 201x JASET, International Scholars and Researchers Association
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Žmuk, Berislav, and Iris Mihajlović. "Online booking for travel and accommodation influenced by economic and digital development level: Position of the Western Balkan countries within Europe." Croatian Review of Economic, Business and Social Statistics 4, no. 2 (November 1, 2018): 86–98. http://dx.doi.org/10.2478/crebss-2018-0016.
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AbstractThe expansion of the Internet has radically changed the way in which citizens travel, book and organise travel arrangements. Since innovation and new information technologies have become crucial determinants to encourage competitiveness in the tourism sector in Europe, this article investigates how selected development indicators influence the Percentage of individuals that use Internet for travel and accommodation services. Eurostat data for 34 European, European Union (EU-28) and selected EU candidates, countries for 2017 were analysed. It has been presented that (1) Gross Domestic Product per capita in Purchasing Power Standards; (2) Percentage of population aged 15 to 64, by tertiary education; as well as (3) Percentage of individuals aged 16 to 74, who have basic or above basic overall digital skills, all correlate positively and strongly with the main variable under study. The conducted regression analysis has shown that variable digital skills has the greatest impact on the main variable under the study. The K-mean clustering of countries resulted with four clusters. The Western Balkan countries can be found in a cluster which has in average the lowest values of all four variables in compare to the averages of other three clusters.
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Ulla, K. F. Azmath. "Enhanced Framework for Secure Smart Parking Management." International Journal for Research in Applied Science and Engineering Technology 10, no. 7 (July 31, 2022): 240–45. http://dx.doi.org/10.22214/ijraset.2022.45255.
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Abstract: Due to parking system mismanagement, a simple anduncomplicated task such as parking is perceived as a tiresome and time-consuming operation. The Internet of Things (IoT) is able to connect billions of devices and services at any time in any place, with various applications. The Internet of Things (IoT) connects surrounding environmental objects to the internet, allowing them tobe accessed from any remote place. Smart parking systems typically gather data on available parking slots in a certain geographic region and process it in real time to allow vehicles to park in those spaces. The majority of existing smart parking systems jeopardize drivers' privacy by disclosing data about their visited locations. They also suffer from a lack of transparency, since the centralized service organizer may favor some parking lots over others by booking their spaces first. To tackle these concerns, we propose an enhanced, secure, blockchain-based smart parking management. The goal of thisproject is to design, analyses, and implement a "secure smart parking management" keeping the privacy intact. This is done with the helpof RFID card, in which the necessary details of the vehicle is stored. This system is implemented using low-cost IR sensors, Arduino UNO, RFID system and a web application is developed.
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Aryadi Jaya, I. Putu. "Translation Procedures Applied in Localized Websites." Linguistika: Buletin Ilmiah Program Magister Linguistik Universitas Udayana 26, no. 2 (September 27, 2019): 138. http://dx.doi.org/10.24843/ling.2019.v26.i02.p06.
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Many companies have their website contents translated into languages spoken by many people globally. Here, translation plays an important role in making people who speak different languages know and understand more about certain products, services, terms and conditions, and also as a part of sales and marketing strategies.
The data in the form of sentences containing terminologies in SL (English) and their translations in TL (Indonesian) were collected from Booking.com and Expedia.co.id using the observation method and the note-taking technique.
The results showed that the types of terminologies analyzed in this study based on the data sources are: 1) power words; 2) hospitality terms; 3) Internet terms; and 4) legal terms. The translation procedures used in translating the selected terminologies vary greatly, namely transference, literal, naturalization, synonymy, couplet, shift, componential analysis, reduction, and expansion.
Keywords: terminologies, localization, booking websites
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Tuyet, Tran Thi, and Nguyen Manh Tuan. "The relationships of technology readiness, perceived value, satisfaction, and continuance intention – A study of self-service technologies in Viet Nam." Science & Technology Development Journal - Economics - Law and Management 3, SI (April 11, 2020): SI24—SI34. http://dx.doi.org/10.32508/stdjelm.v3isi.608.
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Technologies have changed the way of doing business remarkably. The marketplace is being replaced by market space, where almost all products/services are embodied in digital forms and delivered through information-based channels. As a result, this study attempts to investigate the determinants of marketspace marketing, particularly of self-service technologies. More specifically, the study examines the relationships among technology readiness, perceived value, customer satisfaction, and continuance intention in using self-service technologies. Data was collected through a questionnaire survey on 179 users who have had experience in using self-service technologies (including internet banking, airline ticket online booking, and tours online booking) in Ho Chi Minh City –Vietnam’s largest city. Partial least squares structural equation modeling (PLS-SEM) was used to analyze the data. The results show that all of the six hypotheses were empirically supported. Specifically, (1) Technology readiness has a strong positive influence on perceived value, customer satisfaction, and continuance intention; (2) Perceived value shows a moderate positive impact on satisfaction and continuance intention; (3) Satisfaction has a significant positive impact on continuance intention. In terms of theoretical contributions, this study proposed a value-based framework to predict continuance intention and conceptualized technology readiness as a second-order formative construct, which better represents the content of the construct originally developed by Parasuraman (2000). In terms of managerial implications, marketing managers should pay special attention to TR when making decisions such as launching new SSTs, segmenting customers, or boosting customers’ TR.
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Semenova, L., O. Bunakov, and L. Puryzhova. "Urban parks and their impact on the sustainable development of the tourist area: international experience and prospects of its application in the Kaliningrad region and the Republic of Tatarstan (RF)." E3S Web of Conferences 208 (2020): 05009. http://dx.doi.org/10.1051/e3sconf/202020805009.
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Nowadays, self-organized travel, in which a tourist without the help of travel agents forms his tour package, buying air tickets, booking hotels, transfers and other services, is becoming increasingly popular. All this became possible primarily thanks to the development of Internet services, which have recently become available and easy to use. In addition, the system of electronic payments allows you to pay for the ordered services in a short time anywhere in the world. It can be concluded that the share of independent travel will increase every year. The most popular destinations for such independent travel are national capitals and large cities with well-developed infrastructure. According to the latest research, tourists come on average for 3-4 days, stay in economy class hotels (or rented apartments), eat in authentic medium level establishments. While on holiday, they visit certain sights, such as museums, monumental buildings, nature reserves and so on. Much time is also spent walking around the city, when tourists enjoy visiting and resting in city parks. In this article, we will consider the impact of urban parks on tourism, as well as highlight the main benefits of developing the urban park environment in the context of sustainable development of the territory and attracting tourists.
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Pringgodigdoyo, Prapatantio Teteg, and Adi Nurmahdi. "ANALYSIS OF PURCHASE DECISION MODEL TOWARDS AIRLINES TICKET BOOKING IN TRAVELOKA (MERCU BUANA UNIVERCITY CASE STUDY)." Indikator: Jurnal Ilmiah Manajemen dan Bisnis 6, no. 1 (January 13, 2022): 131. http://dx.doi.org/10.22441/indikator.v6i1.8344.
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Traveloka is an airline ticket purchase application that has the most visitors in Southeast Asia, but starting in the first quarter of 2019 they experienced a decline in the number of visitors. The decline in the number of visitors was the most contributed by application users from Indonesia. The decline in the number of visitors is a phenomenon that needs attention because it can potentially affect ticket sales through the application. there are several factors that influence the pattern of ticket purchases through online applications, including internet knowledge, service quality, prices, trust, understanding of risk, and user perceptions. The objectives in this study is to determine the effect of price, service quality, brand image on purchase decisions on the Traveloka application. The samples of this study are a 100 post graduate students of Mercu Buana University. The results of this study show that price does not have a positive and significant effect on brand image on the Traveloka application. Price, service quality and brand image have a positive and significant influence on purchase decisions on the Traveloka application. Traveloka companies are advised to increase their responsiveness in providing quality services so that they will be able to create a better brand image. Keywords: price, service quality, brand image, purchase decision, traveloka
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Murti, Nugroho Wisnu, and Kristina Sisilia. "ANALISIS PROFIL KONSUMEN UNTUK PEMBUATAN APLIKASI INDEKOS DENGAN PENDEKATAN DESAIN PROPOSISI NILAI." PERFORMANCE: Jurnal Bisnis & Akuntansi 9, no. 2 (November 8, 2019): 1–17. http://dx.doi.org/10.24929/feb.v9i2.788.
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They are seeing the development of internet users in Indonesia which is growing rapidly. This is the basis for the emergence of applications that can facilitate the community in doing their work. One of them is doing work in terms of finding a homestay, especially in the student segment. The phenomenon found, the information offered is incomplete and the absence of services to help move goods. This study aims to determine the consumer profile which includes perceptions and expectations for the homestay application customer segment, namely students, so that it can be a reference for creating value propositions that are relevant for homestay applications. The study uses a qualitative approach that is descriptive. Data collection techniques used include interviews, observation, and documentation. In this study, the design of a consumer profile consists of three parts, namely customer jobs, customer science, and customer gains in the Value Proposition Design taken from Alexander Osterwalder and Yves Pigneur. In this study, generated perceptions and expectations of consumers of boarding room applications, among others, requires complete information, a lot of boarding references, there are features of ratting, booking, and chat forums, as well as there are goods transport services.
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Hrabar, M. V. "Main Indicators of the Digital Transformation of the International Travel Industry." PROBLEMS OF ECONOMY 3, no. 49 (2021): 10–15. http://dx.doi.org/10.32983/2222-0712-2021-3-10-15.
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The article aims at studying current trends and key indicators of the digital transformation of the international travel industry. Due to the digital revolution, travel companies have changed the paradigm of approaches to understanding effective business processes. Digitalization has highlighted unprecedented opportunities for small and medium-sized travel businesses to access new markets, develop new tourism products and services, adopt new business models and processes, enhance their position in global travel value chains, and integrate into digital systems. Both quantitative and qualitative indicators of users’ stay on the Internet are given. As a result, it is stated that as people become employed, they create their own living environment and recreation environment on the basis of their interaction with the Internet. It is proved that travel business operates on a global scale and has an information-intensive nature, thus contributing to digitalization processes. It has been found out that digitalization changes and transforms tourism, provides business with direct access to global markets. It is established that digital economy has a profound impact on travel industry, as it transforms the process of communication with tourists and marketing of travel services, opens new and creative ways of providing such services. Having generalized information of the issue, the author has divided the digital tourism market into two categories. It is justified that the digital tourism market covers all the online transactions and purchases made through online payment or online booking. Conclusion is made that the United States holds the leading role in the digital tourism market. Governments have been found to play an important role in creating an appropriate framework for the digital transformation of travel business models
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Miladi, Mohamed Nadhmi, Abdel Rahman Hasan, Mohamed Al Ghobiri, Osman Nasr, and Ahmed Abelmotlab. "Towards an Internet of Things for Health Centers in the Southern Saudi Arabia Region." CommIT (Communication and Information Technology) Journal 15, no. 1 (March 5, 2021): 1–7. http://dx.doi.org/10.21512/commit.v15i1.6765.
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The health centers in the village are well equipped in terms of infrastructure. It also has a large group of patients and staff who usually run services such as opening the file and adding data of patients or doctors using the papers and searching between the patient files. This manual job is challenging to do and wastes time. The developed system in the research aims to transform the center into a technology-based center by leaving paperwork in their daily work. The proposed system is considered as the first part of a global and integrated solution based on Internet of Things (IoT) technology. It seeks the enhancement of the Saudi Arabia health system, especially in the current pandemic period. The whole analysis diagrams are realized through the Visual Paradigm tool suite. The patient file management system has three types of modules, including the administrator, doctor, and receptionist. The proposed system provides a computerized patient file management in the health center. It will benefit the small health center and the receptionists who currently depend on the manual system. The proposed system is automated patient file management by integrating hospital information and details and healthcare information of the patients to a central system database. It also provides receptionists an easy way for booking an appointment according to patients’ preference, and they can search and access patients’ information conveniently.
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Dobijan, Mohammed Saleh, Hateim Lshmrie, and Mohammad al Rababah. "Technology of Job Satisfaction for Employees in Private Technical Higher Education Institutions in Jordan." Journal of Advanced Sciences and Engineering Technologies 2, no. 1 (December 26, 2021): 54–60. http://dx.doi.org/10.32441/jaset.02.01.05.
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his is a brief demonstration about the project, which consists of three parts web application, mobile application and PDA devises. Mobile applications using to send keyword in SMS that determine user location previously entered in website. In web application we design complete system receives and organise incoming request to closest parking to achieve project goals. On other hand in PDA devise the user benefit from services provided by to request taxi, specially the GPS services. The Text a Taxi system ensures to collect all possible technology together to make the operation of book taxi be more security, fast, cheap and easy than to the original way.
Traffic Transport has a great importance in all the daily activities of the communities and especially in the daily work and shopping processes in the Arab countries is important for the easy use of users and consumers in the business, trade and economy using intelligent devices over the Internet and the services of offices booking by websites and this is the subject of our study in Saudi Arabia The city of Rafha as a city with a population of 60,000 people distributed over 16 areas
© 201x JASET, International Scholars and Researchers Association
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Sha, Nadia, and Shariq Mohammad. "Virtual banking and online business." Banks and Bank Systems 12, no. 1 (March 24, 2017): 75–81. http://dx.doi.org/10.21511/bbs.12(1).2017.09.
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Banks play a crucial role in promoting online businesses. Even though e-shoppers have the option of cash-on-delivery, which seems to be secure and trustworthy, still there is an urge for the e-payment schemes, which can only be provided through banks. Banks act as strong and trustworthy intermediaries in the online transactions and they provide a bold opening in the online business. At present, banks have e-payment systems like Internet banking, electronic fund transfers (NEFT/RTGS), plastic money (credit card & debit card) and mobile banking. These systems provide payment to online transactions like online purchases of products, mobile recharges, hotel booking, ticket booking, etc. by considering all types of security measures. For the real working of these e-services, the need of apt infrastructures is an inevitable feature. This paper examines the efficient utilization of mobile banking by the bank customers who have all the infrastructures for availing the same. The results showed that the majority of the sample customers selected for the study owned a mobile but only few of them use a mobile as their mode of access to banks. They also revealed that the people were comparatively well aware of mobile banking, but its usage level was very low. The mostly used e-settlement with mobile banking was for mobile top-up by urban area customers and rural area customers and there was no significant difference between the urban area and rural area customers regarding the utilization of mobile banking. Keywords: virtual banking, mobile banking, online business, inter-bank mobile payment system (IMPS). JEL Classification: L86, L81
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Wang, Xin, and Zhihuan Zhang. "Model Construction of Urban Public Sports Service System under the Background of Information Technology." Mobile Information Systems 2022 (April 29, 2022): 1–10. http://dx.doi.org/10.1155/2022/5207857.
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The planning and construction of urban public sports are an indispensable guarantee condition for implementing the national fitness plan, further improving the national physique and health status and improving the overall quality of the Chinese nation. With the improvement of Internet technology and various information technologies, urban public sports still publish service information such as consultation and competition through traditional information channels. The distribution channel is relatively single, the degree of informatization is not high, and the level of consulting service is low. In this paper, the model construction of urban public sports service system is studied under the background of information technology. During the period of frequency 30-40, on average, 26.8% of urban residents have participated in various sports training services; during the period of frequency 50-60, 28.6% have received professional fitness guidance services; and during the period of frequency 70-80, 27.5% have participated in professional exercise planning services. Through the model of urban public sports service system built under the background of information technology, the spread range is expanded, and the fixed participants are gradually formed. In this respect, we also enjoy the “technology dividend” of the popularity of network information technology and smart phones, which makes online booking service easier for the audience to use. We should pay attention to the diversified development of public sports service subjects, provide diversified public sports services, actively understand public sports demand, and penetrate the residents’ demand expression mechanism, so as to promote the public sports service system to form a structural state of benign interaction, joint participation, and dynamic communication.
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Thi Van Hanh, Nguyen, and Nguyen Huu Binh. "The trend of technology application in tourist behavior." Science & Technology Development Journal - Social Sciences & Humanities 4, no. 4 (December 28, 2020): first. http://dx.doi.org/10.32508/stdjssh.v4i4.620.
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In the context of the digital era, the role of technology in the field of tourism is vital and apparent. Technology has made traveling and tourism easier and more interesting; Internet and mobile devices have changed the way people plan and experience their trips. Tourist behavior is an underlying factor impacting the tourism services development. Understanding tourist behavior becomes prerequisite for tourism policy makers and practitioners, bringing practical values for stakeholders. Study on the impacts of technology on different stages of the travel cycle has been attracting scholars' attention. From the survey of 500 respondents living, studying or working in Ho Chi Minh City, this paper aims at mentioning the trend of applying technology in consume behavior in tourism, indicating level of technology use in different steps of the travel cycle ranging from information searching, booking, experiencing to sharing. The result showed that most of the respondents used technology at different levels in different stages of their travel cycle in which destination information searching and memories capturing were the most popular. Some implications and suggestions were also been indicated.