Academic literature on the topic 'Internet booking services'

- By offering an efficient healthcare booking service (CUP) for citizens it becomes necessary to take into consideration the current tools in which it is implemented. The existing CUP cannot offer a range of technological solutions, which makes accessing the services of the booking system possible. The challenge for CUP, the new generation, consist of making available, utilising the internet, a range of integrated services that permit the citizen to directly perform the various operations connected within the booking process, completely autonomously from home. Following similar approaches undertaken by some Regional Government projects, it may be possible to offer a new improved booking service on a much higher excellence scale. The CUP represents for many citizens the doorway to our National Healthcare Service and today they still have to go back repeatedly to the CUP counter to get satisfaction. The solution is found in the new innovative CUP electronic booking system which "takes on board" the citizen, eliminating the so-called "closed reservation", collecting territorial and timing preferences on behalf of them, and contacting him at home or on the mobile phone when the requested preferences have been satisfied from new place availability or cancellation.Keywords: reservation; patient services; internet; access; waiting lists.

The e-commerce based on the promotion and sale of services in ecotourism, is presented. The whole of continental Croatia has a potential for development of rural tourism and ecotourism. As ecotourism destinations, the Natural park Kopacki rit and the town Bilje, with their inhabitants, have been chosen. The Internet service WWW site presents destination tourism products and services, for example, gastronomy, culture, monuments, customs and natural beauties, with a special emphasis on bird-watching, showing also a guest book and a booking page. The results confirm the Web as a good means of ecodestination promotion. Based on a number of bookings, we conclude ecotourism to gain increasing importance.

Travellers can plan and arrange holidays themselves online or through the supplier, or use the services of a travel organizer, such as a travel agent. Consumers of travel services will seek to optimize choices by selecting a distribution channel which will provide them with the greatest perceived value. The primary goal of this study is to explore the underlying factors that influence consumer behaviour in making travel decisions, with specific reference to choosing between booking through a travel agent or online. Research with a perspective on travel decision-making in South Africa is limited. This study surveyed 408 respondents residing in South Africa using a structured questionnaire examining preference in booking holiday flights or accommodation through a travel agent or Internet. Exploratory factor analysis was used to identify factors influencing traveller decision-making. Factors that influence travel decision-making were identified to include ‘trust’, ‘convenience and adoption of technology’, ‘best deal and price’, and ‘personal contact’. Travellers who preferred booking through the Internet found the potential of technology to save time and effort and to be convenient, due to the Internet being available day and night, important advantages of booking online. Travellers who preferred booking through a travel agent placed a premium on personal contact and social interaction between traveller and travel agent. They further valued the travel experience and ability of the travel agent to group transactions.

The online booking behaviour of tourist website visitors shows that there is a transition from browsing to the purchasing process. Potential travellers are expected to benefit from a broad range of market opportunities made available by the Internet, the most revolutionary of which is the opportunity for price reductions as a direct result of the elimination of intermediaries in the travel industry distribution chain. Customers have to deal with a variety of challenges and limits when provided with various alternatives for even simple and low-cost travel bookings, and word-of-mouth from online reviews acts as a vital source of information for customers. A significant component in influencing customer decision-making is eWOM and it is also a key factor in the individual booking of services and products. Customers' perception of the credibility of reviews significantly influences their behavioural intentions and the role of eWOM in providing travel information and tourists' behavioural intent can produce "myths " on the opportunities for travel savings and air tickets cost.

Technology is a means of information which is very important for a company. information is expected to facilitate work to achieve goals optimal. With the increasing popularity of the internet, many business fields, especially those held large already provides online services. An example is a car rental business with take advantage of website services that contain information and the order is expected to be promotional media and will expedite the process booking. The research method used in build a car rental booking application with PHP and MySQL based website service is by analyzing needs, system design, database design, and design dialog screen.

A based information system is a system that can be used for the dissemination of information through internet services. In this case, the internet is becoming the provider of a set of information that is posted or uploaded, so that the public can see it every time. Therefore the presence of the internet makes it easier for people to be able to implement the results of the analysis of a system so that the formation of web-based information systems. Government services were supposed to use web-based information systems, it is used in order to obtain maximum work achievement. As an example, a case study a Government Ministry was having some complaints from the community is a service of recording E-ID CARD that is experiencing such a long queue. Therefore this web-based information systems within the scope of the reservation Recording E-ID CARD can reduce prolonged queue numbers so that people feel not satisfied against the Government. On this research produced a design of web-based information systems that can be implemented on the Booking process of recording E-ID CARDS in each Government Ministry offices.

The advent of the Internet and the gradual digitization of select services mark the beginning of a new era in E-commerce and Online access to some facilities that minimize both time and human energy. For example, booking tickets for train travel, air travel, and even bus travel were brought to the fingertips of families which had to otherwise spend a lot of time in long queues before booking counters. Subsequently, other service providers also entered the field with more sophisticated services like booking accommodation, guided tours, and even packaged travel plans. Yatra.com, Make-my-trip, Goibibo, IRCTC, and Red bus are some of the best examples for pioneering efforts that made a considerable impact on services of this kind. In the meantime, the digital platform began to be exploited by new-players who entered the fray with products in almost all walks of life, such as clothing and fashion, beauty care, electronic goods, consumer durables, and even essentials of life such as groceries, fruits, and vegetables. The entry of big- players such as Flipkart and Amazon took online shopping to the next level.

This article analyzes the introduction of new technologies in the tourist services market. It has been determined that at present tourist enterprises are actively investing money in the process of introducing machine learning and artificial intelligence technologies; actively use automation of various levels of complexity of business processes. It is concluded that the sales technologies of the tourism product and individual tourism services are based today on the intensive implementation of modern technological solutions. It is noted that the main trends in the development of the tourist services market will be the further development of online tourism in Russia, as well as the widespread use of Internet technologies.Further penetration of technologies that simplify the routine operations of tourists is predicted. This, for example, real-time luggage tracking via phone, combining trip planning and booking services in one application. At the same time, it will be implemented in the B2B segment. New tourist platforms are being developed today, in which all content from a wide variety of sources is presented, whether it is the traditional GDS, NDC booking system, airline’s own APIs or aggregator data.

Information and communication technology (ICT) has the potential to improve the quality of care and efficiency in sexual health clinics, but its introduction requires input not only from health-care professionals and ICT specialists but also from service users and potential future users. In this study, views on ICT in relation to the delivery of sexual health services were assessed using a structured interview in two groups – a community sample of young people and a clinic sample of existing patients. In all, 542 community interviewees and 202 clinic patients participated. About 75% of respondents had access to the Internet and overall 60% reported that the self-collection of a sexual history on an electronic form was acceptable. Black Caribbean individuals had significantly less access to the Internet and a lower acceptance of electronic data collection. For booking an appointment, the majority of patients reported the telephone (community sample 93%, clinic sample 96%) or attending in person (community sample 77%, clinic sample 54%) to be acceptable, with a smaller proportion choosing email (community sample 10%, clinic sample 27%) or the Internet (community sample 7%, clinic sample 11%). Electronic booking was significantly less acceptable to Black Caribbean respondents. Although new technologies offer the opportunity to improve the quality of sexual health services, patient preferences and differences between groups in access to technology also need to be considered when services are reconfigured.

The paper uses the diagnostic survey method to analyze consumer preferences in the field of air ticketing, with particular emphasis on the role of modern information technology. On the basis of the research, it has been unequivocally stated that passengers are heavily involved in the use of information technology in the area of ticket purchase and booking, which highlights the great importance of technological innovation in the operation, promotion and further development of services in the air transport market.

The topic of this master thesis are information systems in turism. The author focuses mostly on reservations systems as an essential information systems for travel agencies. This thesis examines such systems in the context of the Internet and the model of software as a service. The Internet has become a necessary for operating these systems and it has influenced the field as a whole. The thesis has three main chapters. The first chapter is a theoretical one, where the author investigates the mechanics of information systems in turism. He attempts to formalize information systems in general and he seeks their role in organizations. Additionally, he explains how these systems work and what functionallity can be expected from them. In the second chapter, which moves between theory and practice, the author analyzes the current market situation of these systems. Next, he defines requirements on a system tailored for one specific bussiness plan. Using these requirements multi-criteria decision analysis is performed, selecting the system which best matches the chosen criteria. The last chapter is a practical one and it is concern with deploying selected system from the previous chapter and all aspects of this process. The goal of this thesis is to realize information system part of the Internet-based travel agency project and at the same time search for theoretical conclusions about these systems. The conclusions are then compiled into methodological manual for ASW application in the Internet-based travel agencies segment.

This study investigates what three large, multinational hospitality companies do in practice when evaluating and making IT investment decisions. This study was launched in an attempt to 1) learn more about how multinational hospitality companies evaluate, prioritize, and select IT investments in the context of hotel GDS; 2) call attention to an important and costly topic in hopes of improving current practices; and 3) fill a noticeable literary void so that future researchers on IT and hotel GDS would have a foundation and starting point. The perennial question of any business is "How does an organization add value?" Value can be defined from many different perspectives and may result from tangible and intangible factors. Principal stakeholders include shareholders (investors), customers, and employees. Shareholders typically measure value in terms of economic return on their investment based upon some level of perceived risk. For customers, value is assessed in terms of a price-value relationship; that is, how much they received in terms of product and services for the price they paid. For employees, value is measured by salary and by the intrinsic rewards of the job. Yet, one of the most elusive questions with respect to information technology is "How can value be measured?" Hospitality executives are being pressured daily to invest more in information technology (IT) - especially in the area of hotel global distribution systems (GDS), which have become the cornerstone of a hotel firm's IT infrastructure and portfolio. There are a number of sweeping changes on the horizon impacting hotel GDSs and requiring the development of a well-crafted strategy for global distribution systems. These broad changes include bypass theories to remove airline GDSs and travel agents, the introduction of new and emerging player, and innovative approaches to pricing and promotion. Many of these developments offer promise to hoteliers, but they also threaten their control over their customer relationships and their inventory and add to the complexity and cost of distribution. Selecting the appropriate distribution channels is paramount to success and important if hotel firms are to grow top-line revenue and control overhead; yet the number of choices facing hotel executives is overwhelming. They are also at a loss for measuring value derived from IT. One of the greatest issues plaguing the advancement of technology in the hospitality industry is the difficulty in calculating return on investment. Until recently, most technology investment decisions have been considered using a support or utility mentality that stems from a manufacturing paradigm. Under such thinking, business cases could be built around an application or technology's ability to reduce costs or create labor savings. However, management's attitudes towards technology have been shifting in recent years. The more technologically savvy hospitality companies are looking to IT to build strategic and competitive advantages. These types of investments yield results over time, and seldom in the short-run. This is problematic among owners and investors who demand more immediate results. Moreover, it is difficult to quantify and calculate the tangible benefits of technology when it is used for strategic purposes. Today's financial models are inadequate for estimating the financial benefits for most of the technology projects under consideration today. While the hospitality industry has disciplined models and sufficient history to determine the financial gains or success of opening a new property in a given city, it lacks the same rigorous models and historical data for technology, especially since each technology project is unique. Although this problem is not specific to the hospitality industry, it is particularly problematic since the industry tends to be technologically conservative and unwilling to adopt new technology applications based on the promises of its long-term merits if it cannot quantify the results and calculate a defined payback period. When uncertainty surrounds the investment, when the timing of the cash flows is unpredictable, and when the investment is perceived as risky, owners and investors will most likely channel their investment capital to projects with more certain returns and minimal risk. Thus, under this thinking, technology will always take a back seat to other organizational priorities and initiatives. Efforts must be made to change this thinking and to develop financial models that can accurately predict and capture the financial benefits derived from technology. Given the present predicament and difficulties surrounding the current tools, techniques, and measures, executives are faced with an important choice. They can 1) continue to use the present methods despite their shortcomings, 2) dispense with ROI, cost-benefit, and discounted cash flow analyses altogether for IT projects, or 3) develop new methods, tools, and measures that can accommodate the complexities of IT and quantify the intangibles. This study is a call to action in favor of the latter because the measures determine not only which projects will be accepted but also how their success will be evaluated. Having a rigid evaluation process forces executives to identify a project's potential contribution and align the project's objectives with the firm's strategic goals and objectives. Using the co-alignment principle as its theoretical underpinning, this study employs a multiple-case design to investigate the resource allocation processes used with respect to information technology and global distribution systems. It looks at how three leading, multinational hospitality firms address IT project/investment evaluation and decision-making, the measures they use, and the frustrations they encounter. These frustrations include problems that arise from a hotel firm's fragmented ownership as well as from hotel executives' inability to measure the results of IT through definitive cause-and-effect relationships. The results of the study provide affirmation of the co-alignment principle and document linkages and co-alignment between strategy and IT. Clearly, decisions involving IT and hotel GDSs require multivariate measures, multidimensional perspectives, and multidisciplinary involvement. However, research from the marketing discipline is noticeably absent in this area. This study concludes that because IT plays an important enabling role for marketing initiatives and is redefining the supply chain of a hotel firm, marketing researchers can no longer stand on the sidelines. This study also identifies three important constructs, or classes of variables (context, process, and project), the variables comprising each, and their influences on the evaluation and decision-making processes. These findings add to the understanding of IT evaluation, measurement, and decision-making in the context of hotel GDS. This study clarifies the intangible aspects in hopes that useful measures can be developed in subsequent research to quantify and evaluate these costs and benefits. Finally, this study provides a series of prescriptions or recommendations gleaned from the three companies that were the focus of this study in hopes that they will lead to the development of best practices in the hospitality industry.
Ph. D.

碩士
國立屏東教育大學
教育科技研究所
99
The main purpose of this study is to understand the satisfaction in Taiwan Railway Administration (TRA) Internet booking system service quality through the National Pingtung University of Education students, and analyze the students with different background factors in order to understand the identification with Taiwan Railway Administration (TRA) service quality of Internet booking system.The researcher hopes this study could be given some suggestions to the staff of Taiwan Railway Administration (TRA) network management.The researcher adopted the theory proposed by Zeithaml, Parasuraman, & Malhotra (2000) which is the basis of service quality gap model, and used e-SERVQUAL scale as the base for Taiwan Railway Administration (TRA) Internet booking system to fix it and five-point Likert scale (to allow the middle opinion) way to complete such this quantification research based on National Pingtung University of Education students.Following are the results according to the study: 1. The National Pingtung University of Education students are satisfied with the Taiwan Railway Administration (TRA) Internet booking system service quality.2. The female students in National Pingtung University of Education are much more satisfied with Taiwan Railway Administration (TRA) Internet booking system quality than the male students.3.The junior students in National Pingtung University of Education are less satisfied with Taiwan Railway Administration (TRA) Internet booking system.4. The students in National Pingtung University of Education who surf the Internet over than 3 hours every day are more satisfied with Taiwan Railway Administration (TRA) Internet booking system quality. 5. The National Pingtung University of Education students online shopping experience 4 to 6 times those of the Taiwan Railway Administration (TRA) online ticketing system Web service quality in ease of use, efficiency, satisfaction is higher.6. different use of the Taiwan Railway Administration (TRA) experienced Internet ticketing system Pingtung University of Education students in Taiwan Railway Administration (TRA) online ticketing system Web service quality in ease of use, privacy / security, efficiency, response of the difference in satisfaction.7. National Pingtung University of Education students’ perspectives on the quality of service of TRA online ticketing system varied as U curve and this result was based on the different usage of the students who had ordered the most amounts of tickets at once.8. National Pingtung University of Education students had better perspectives on the quality of service of TRA online ticketing system if they had ordered tickets for other people.9. National Pingtung University of Education students had more positive perspectives if their original residence were in the east of Taiwan,10. Different distance between the residence and the station of National Pingtung University of Education students would make differences to the overall satisfaction, usability, reliability, privacy/ security, efficiency, and responsiveness.11. TRA is in the usability, the information immediate accuracy for the different background''s National Pingtung University of Education student the network booking system service quality degree of satisfaction difference are most to Taiwan railroad administrative bureau (TRA), what the difference are least is the reliability.

Information technology plays a significant role in tourism, but mainly as an informational tool. Ideally, the information search process on the Internet should try to encourage consumers to book and purchase travel services and products prior to leaving for their vacation, but cultural differences in booking on-line are found. The present study research problem is to understand the complex of e-booking and e-purchasing travel behaviors among Slovenes, since no research between Slovene tourists was done before. In details, the relationship between e-booking and paying travel accommodation and travel transportation on the Internet in the period of five years is investigated. The results show slow changes and an increase in booking and buying travel transportation, while booking and paying tourism accommodation gains greater interest during a five-year period.

The rapid growth in internet technology and the innovations in smart devices has had its impact on how businesses used to operate a decade ago to how consumers followed traditional shopping behavior when goods or services was required. The rise in internet users presents the opportunity of Electronic Commerce, the idea of providing and accessing goods and services using internet, such as selling goods and services, performing financial transactions and even booking an appointment. The two leading theories - perceived ease of use and usefulness have been employed in numerous information systems research studies to help understand consumer behavior in e-commerce environments. As the acceptance of e-commerce in Fiji is relatively low, this paper integrates the findings of previous researches with the perceived trust and perceived risk of consumers to provide a comprehensive framework of online shopping behavior based on the Technology Acceptance Model. To gain an in-depth understanding of consumers’ acceptance of e-commerce an online questionnaire was used with questions which focused on these disciplines. The outcome of which verified that there were correlations between trust, perceived risk, perceived ease of use, perceived usefulness and usage of e-commerce. Through the use of this research, businesses in Fiji may incorporate features as per user expectations and have a good background before venturing into e-commerce.

This chapter is about the idea of medical information interchange networks providing signal and possibly image interpretation services. Technically, the issue is similar to Web-accessible services: document conversion, searching the Web, photo development, video on demand, electronic booking of hotels or airline ticketing. Various services use state-of-the-art Internet technology for commerce and entertainment purposes. Unfortunately, medical applications are rarely represented in that form.

Digitization or digitalization of banking services has established a strong network which supports a quick disbursement of banking services across the world. Digital banking service has enabled India to be more operative in reducing the transaction gaps between rural and urban areas. The awareness about cashless transactions has led to the complete transformation in online-banking services. The government initiatives as well as banks (private and public) efforts in implementing digital services such as internet banking, mobile banking, payment of various utility bills, online-ticket booking, digi-lockers for investors (investment), etc. has created a sense of technical significance among rural population. Favorable network condition plays a major role in making digital banking services more triumphant in both rural and urban India. The chapter reveals the ideology of customer's satisfaction towards the digital banking services in Belthangady Taluk, Dakshina Kannada district.

Scambaiting is a form of vigilantism that targets internet scammers who try to trick people into advance fee payments. In the past, victims were mainly contacted by bulk emails; now the widespread use of social networking services has made it easier for scammers to contact potential victims – those who seek various online opportunities in the form of sales and rentals, dating, booking holidays, or seeking for jobs. Scambaiters are online information communities specializing in identifying, documenting, and reporting activities of scammers. By following scambaiting forums, it was possible to categorize different scambaiting subgroups with various strategies and tools. These were tested in hands-on sessions during creative workshops in order to gain a wider understanding of the scope of existing internet scams as well as exploring counter strategies to prevent internet crime. The aim of the workshops was to recognize and develop diverse forms of anti-scam activism.

The tourism industry is known to have an extensive use of the Internet, both on the supply and on the demand side. The steady and fast emergence of the Internet has dramatically changed the business processes within the sector, forcing suppliers and intermediaries to adapt to a scenario in which visitors have multiple and more flexible choices regarding the search, planning, booking, and purchase of tourism services and products. This chapter explores the main impacts and trends that the dynamic use of the Internet within the tourism sector—the so-called eTourism—has originated in each of the sector's main stakeholders, including suppliers, intermediaries, destination management organizations, and tourists.

The tourism industry is known to have an extensive use of the Internet, both on the supply and on the demand side. The steady and fast emergence of the Internet has dramatically changed the business processes within the sector, forcing suppliers and intermediaries to adapt to a scenario in which visitors have multiple and more flexible choices regarding the search, planning, booking, and purchase of tourism services and products. This chapter explores the main impacts and trends that the dynamic use of the Internet within the tourism sector—the so-called eTourism—has originated in each of the sector’s main stakeholders, including suppliers, intermediaries, destination management organizations, and tourists.

The past decade has seen advances in wireless network technologies and an explosive growth in the diversity of portable computing devices such as laptop computers, handheld personal computers, personal digital assistants (PDAs), and smart phones with Internet access. Wireless networking technologies and portable devices enable users to access information in an “anytime, anywhere” fashion. For example, a mobile user (MU) on the highway may query local weather, traffic information, nearby gas stations, next rest areas, or restaurants within 10 miles. Such new demands introduce a new type of services, location-based services (LBS), where certain location constraints (e.g., the user’s current location) are used in the service provision. The idea of queries with location constraints is originally introduced by Imielinski and Badrinath (1992), in which mobile users are likely to query information relating to their current positions, leading to the need for LBS. Such services are also termed as location dependent information services (LDIS) in Lee, Lee, Xu, and Zheng (2002). LBS system is the context sensitive systems in a mobile computing environment that consider the user’s location as a significant and dynamic factor affecting the information and services delivered to the users. The major LBS applications include: • Destination guides with maps, driving directions, and real time prompt • Location-based traffic and weather alerts • Wireless advertising and electronic coupons to nearby mobile devices • Movie, theatre and restaurant location and booking • Store locating applications helping users to find the desired services • Telematics-based roadside assistance (e.g., OnStar from General Motors) • Personal content and messaging (Live Chat with friends) • Mobile Yellow Pages provide local information • Information Services (News, Stocks, Sports) • E911: (Wireless carriers provide wireless callers’ numbers and locations.) Generally, LBS services can be classified into three general categories: telematics LBS, Internet LBS, and wireless LBS (Telc). Telematics LBS is the integration of wireless communications, vehicle monitoring systems, and location devices. Telematics LBS applications include automated vehicle location, fleet tracking, online navigation, and emergency assistance. For example, a trucking company can track all their fleet, proactively warn about traffic ahead, and estimate the arrival time. Commercial LBS providers are beginning to offer important management applications that help direct vehicle fleets and ensure optimal usage of key assets. Telematics LBS is a multibillion dollar service industry and is currently the largest segment of the LBS market (Telc). Internet LBS provide Internet users the services relevant to their specified locations. Because they use a user-specified location instead of the user’s current location, no positioning technology is required. For example, one can find turn-by-turn driving direction from one location to another and search for tour information about the destination. These services are targeting applications with stationary users, relatively powerful computers, and reliable network connections. As a result, Internet LBS support sophisticated services, such as local business searching and comparison, trip planning, online virtual tours, and so forth. Wireless LBS deliver location relevant content to cell phones, PDAs, and other wireless devices. Equipped with automated positioning technologies, MUs can query local weather, nearby traffic information, and local businesses close to them. For example, a user can search neighboring post office or coffer shop from the PDA. The wireless LBS market is currently in a nascent stage, but it will potentially become the largest segment of the LBS market. The deployment of third generation (3G) mobile network, which support handsets that are both mobile and location sensitive, will lead to more wireless LBS subscribers and more useful LBS applications.

Recent studies have focused on the influence of online word-of-mouth (WOM) on tourist behavior. However, the role of traditional versus online WOM on travel decisions remains to be expanded. This chapter addresses this research gap by empirically investigating the impact of offline and online WOM on travel decisions across four different cohorts: Generation Y, Generation X, the Baby Boomers, and the Silent Generation. In addition, it explores generational differences with regard to online booking intentions. Findings reveal that traditional WOM affects travel decisions by all cohorts, with a higher impact for the Baby Boomers and the Silent Generations. Online WOM has a higher influence for younger cohorts, who also show a higher intention to purchase online than older generations. Still, the results show that senior individuals are well aware of the possibilities offered by the Internet as both an information source and a purchase channel.

Uber has brought innovative changes in the transportation sector and popularized the online booking habits worldwide among customers. They introduced the use of internet and social media marketing to develop and position their brand. Within a decade, the customer's support has taken them into a secured place in global market. The customer's internet friendly behavior has supported the business, but simultaneously their unique marketing strategies also helped them in getting worldwide recognition. They provided customized products and services according to countries and customers' requirements. They offered drivers a partnership of the organisation which was a unique strategy and referrals and social media marketing strategies brought a new height to the business. The study covers the marketing, branding and positioning strategies of Uber and suggests a framework for better implementation of strategies.

Also thanks to pandemic, the sharing economy has recently gained more and more space. The use of the digital platforms that are part of it are present in various market segments. The aim of the article is to find out the involvement of business entities operating in catering and accommodation services in the sharing economy on the basis of a questionnaire survey. At the same time, we tried to identify the positive and negative aspects of the sharing economy from the perspective of individual business entities. We also evaluated the view of these business entities on the use of Internet portal services (eg Bolt food, Wolt, Bistro, Booking, Trivago, etc.) during the pandemic period. The research, which took place in the time period January - February 2022, involved 85 business entities operating in catering and accommodation services from regional cities in Slovakia. The questionnaire survey showed that accommodation and catering facilities in regional cities perceive more positives of the sharing economy than negatives. Of the positives, they perceived the increase in ordes the most, the biggest negative was the increase in competition. The vast majority of businesses have been helped by Internet portals to mitigate the negative effects during the Covid - 19 pandemic.

With the rapid development of Internet and information, The wide use of mobile communication equipment has brought great changes to people's production and life. Mobile payment, online booking and other services with mobile communication devices as the media greatly facilitate people's lives. However, due to the decline of hearing, learning ability the elderly were once considered to be "abandoned" in the Internet era.This paper takes hand as the starting point and foothold . Through observation, empirical research methods, the static measurement of hand size, shape, the dynamic measurement of hand range of motion and acceptable strength are combined to analyze the changes of hand in the elderly. Using the knowledge of ergonomics to study the characteristics and structure of the elderly hand. The research on the optimization design of the existing mobile communication equipment for aging reflects the deep humanistic care for the elderly from the perspective of design.

Nowadays, trend towards the online hotel booking has been increased throughout the world. Hotels can directly offer online room booking service to prospective customers through their website, which reduces the need of booking through giant commercial online hotel booking services. Main objective of this article is to analyze and have an actual picture of the online booking systems in the hotels of Uzbekistan. With the aim of meeting the objective of the article the qualitative method shall be used by conducting the website analysis, personal evaluation, and open to public statistics resources. The paper will be based on the literature review of similar research conducted by other authors within the area of online hotel booking, which brings great interest to the researchers, since there is very little research has been conducted on same area in Uzbekistan, which makes it very difficult to obtain valid resource which would demonstrate the current online hotel booking service level integration in the country. In conclusion, the results of the research shall be presented, where the current situation of online booking services by hotels’ website would be represented with the present features used by the local hotels, along with the areas for further development and recommendations will be made in order to boost the development of the country hotels’ online booking systems.

Sažetak: Kvaliteta u suvremenom hotelijerstvu je ultimativni cilj ali i standard vrijednosti koji doprinosi konkurentnosti malih heritage boutique hotela u Hrvatskoj. Cilj rada je analizirati pozicije elemenata kvalitete kroz percepciju potrošača putem Internet rezervacijskog servisa Booking.com te sagledati pozicije zadovoljstva gostiju kroz ocjenjivanje ponude kategoriziranih i nekategoriziranih heritage hotela. Cilj je vezan za svrhu istraživanja, procjenu važnosti kategorije u usklađenju kvalitete integralne ponude malih i srednjih hotela sa kreativnim konceptom povijesne tematizacije i vrednovanja baštine. Istraživanjem se analiziraju realne ocjene kvalitete, kako ukupno tako i u pojedinačnim elementima s posebnim osvrtom na kategoriju percipirane vrijednosti za novac. Podržani kvalitativnom i kvantitativnom metodologijom zaključci istraživanja predstavljaju platformu za buduća promišljanja o važnosti unaprjeđenja hotelske usluge. Ključni elementi kvalitete koje turisti vrednuju trebaju ići u korak s atraktivnošću koncepta ponude i sinergijski doprinijeti ostvarenju konkurentnosti. Abstract: “Quality in modern hospitality is an ultimate goal, but also a value standard which contributes to the competitiveness of small heritage boutique hotels in Croatia. The aim of this paper is to analyse the positions of elements of quality through the perception of consumers who use the Internet booking service Booking.com, as well as to consider the positions of guest satisfaction through the grading of heritage hotels’ categorised and uncategorised offers. The aim relates to the purpose of the research, the estimate of the importance of the category in harmonisation of the integral quality of small and medium-sized hotels with the creative concept of historical theming and heritage validation. By the research, realistic quality assessments are analysed, both aggregately and in individual elements, with a special reference to the category of perceived value for money. Supported by the qualitative and quantitative methodologies, the research conclusions represent a platform for future consideration of the importance of improvement of hotel services. The key quality elements assessed by tourists should be in line with the attractiveness of the concept of the offer and should also contribute to the realisation of competitiveness.

Situation-aware software systems open unique perspectives for improved goal achievement characteristics for both users and software suppliers. Such interactive systems give users individualized user experience, provide runtime-adaptive user in-terfaces, allow for situation-dependent task planning capabilities and can trigger ser-vice activations when the situational context changes.Situation-awareness is an evolution of the concept of context-aware computing that was first proposed for distributed mobile computing in [7]. In addition to software responsiveness when dynamically migrating applications to other devices and loca-tions, the notion of context then also included aspects related to the interacting people and the environment.The term situation-awareness was first established in psychology and the cognitive sciences. It was used for describing support systems for human operators in complex situations. By defining situation-dependent requirements correct and smooth interac-tive task accomplishment could be facilitated [3], [4]. For such systems, considering the changes of the interactive context over time plays an important role. The complete cognitive process of perception of the users is dependent on contextual information encountered during the interactive processing of tasks. To capture the individual requirements of a situation, Chang in [1] has suggested that a situation specification must cover the user’s operational environment E, the user’s social behavior B, by interpreting his or her actions, and a hidden context M that includes the user’s mental states and emotions. A situation Sit at a given time t can thus be defined as Sit = <M, B, E>t. A user’s intention for using a specific soft-ware service for reaching a goal can then be formulated as a temporal sequence (Sit1, Sit2, …, Sitn), where Sit1 is the situation that triggers the usage of a service or a task execution and Sitn is the goal-satisfying situation.This model provides a good starting point for the construction of situation-aware applications. However, for recognizing and evaluating situations, the hidden context M, i.e., the user’s emotions, intentions and cognitive load must be made visible and exploitable. Adaptive situation-aware software systems need cognitive and analytic capabilities to interpret the multitude of available emotional and bio-physical signals as well as application and contextual meta-data to being able to infer a goal-reaching set of adaptations.Rather than providing situation-awareness separately for each developed applica-tion, we present an integrated model-based environment for building and running dynamically adaptive situation-aware applications. Therefore, we follow a combined approach by linking the PaMGIS (Pattern-Based Modeling and Generation of Inter-active Systems) MBUID-framework [2] and its domain and user interface models with SitAdapt, a high-resolution observation platform with an integrated user-centric adap-tation component [5]. SitAdapt offers functionality for visual emotion recognition, eye- and gaze-tracking, pulse-rate-tracking, EEG-signal recording, as well as various other bio-physical signal monitoring capabilities. For integrating the necessary rea-soning capabilities, we have introduced situation rules that have access to both, the observed raw-situations, and the modeling resources of the MBUID.We have tested the SitAdapt system with different e-commerce web-applications, e.g., an existing beauty products shopping portal that was enhanced with situation-awareness capabilities and runtime adaptivity [6]. In this environment we also con-ducted two user studies for evaluating the monitoring features and adaptive power of the system with respect to functionality and user experience.In this paper we will discuss the exemplary construction process and runtime-operation of an adaptive situation-aware web-application for travel-booking. We will demonstrate the different steps of the building process that derive application structure and functionality from the task and domain models of the application and apply vari-ous HCI-patterns as well as design and layout models for generating the interactive parts of the source code. We then will describe the observation process that records individual situation profiles during interactive sessions. We will finally discuss the adaptation process that creates a priori adaptations based on the parsing of user and environment models and dynamic runtime-adaptations that are triggered by situation rules fired when a user-specific situation profile encounters conditions that were speci-fied in the situation-rule model of the application. We will conclude the paper with a discussion of ethical and privacy issues arising when confronting users with such powerful monitoring systems. We will also give a short outlook on assessing situation-rule performance and optimizing the rules by implementing a reinforcement learning-component in the future.