Log in

Relevant bibliographies by topics / Internet Banking acceptance / Journal articles

Journal articles on the topic 'Internet Banking acceptance'

To see the other types of publications on this topic, follow the link: Internet Banking acceptance.

Author: Grafiati

Published: 10 December 2022

Last updated: 28 January 2023

Create a spot-on reference in APA, MLA, Chicago, Harvard, and other styles

Select a source type:

Consult the top 50 journal articles for your research on the topic 'Internet Banking acceptance.'

Next to every source in the list of references, there is an 'Add to bibliography' button. Press on it, and we will generate automatically the bibliographic reference to the chosen work in the citation style you need: APA, MLA, Harvard, Chicago, Vancouver, etc.

You can also download the full text of the academic publication as pdf and read online its abstract whenever available in the metadata.

Browse journal articles on a wide variety of disciplines and organise your bibliography correctly.

1

Vuković, Marija, Snježana Pivac, and Duje Kundid. "Technology Acceptance Model for the Internet Banking Acceptance in Split." Business Systems Research Journal 10, no. 2 (September 1, 2019): 124–40. http://dx.doi.org/10.2478/bsrj-2019-022.

Full text

Abstract:

AbstractBackground: In today’s dynamic environment, electronic banking and electronic commerce have become an inevitable aspect of financial services, so the question of acceptance and use of this kind of technology arises.Objectives: The aim of this research is to determine whether the motivation for using the Internet banking in the city of Split, Croatia, can be explained by perceived ease of use and perceived usefulness as the main elements of the technology acceptance model.Methods/Approach: For the purposes of the research, a survey analysis was applied to the sample of 282 working residents of Split. The gender and age structure of the sample was harmonized with the population to make the results more credible. In order to test the research hypothesis, logistic regression models were used.Results: The results confirmed that both elements of the technology acceptance model significantly influence the acceptance of the Internet banking in the city of Split.Conclusions: It is concluded that demographic and economic characteristics and perception of individuals affect the acceptance and use of the Internet banking in the city of Split. The results showed that both elements of the technology acceptance model influence the acceptance of the Internet banking.

APA, Harvard, Vancouver, ISO, and other styles

2

Nasri, Wadie. "Acceptance of Internet Banking in Tunisian Banks." International Journal of E-Business Research 17, no. 3 (July 2021): 22–41. http://dx.doi.org/10.4018/ijebr.2021070102.

Full text

Abstract:

The purpose of this study is to examine the factors which affect internet banking adoption acceptance in Tunisian banks by using the modified unified theory of acceptance and use of technology (UTAUT) model by adding attitude, trust, perceived risk, and perceived internet banking services quality. The proposed model was empirically tested using survey data provided by 203 respondents and was analyzed using a structural equation model (SEM). The analysis results indicated that performance expectancy, attitude, facilitating conditions, social influence, and perceived internet banking services quality show a significant positive impact on the users' behavioural intention to use internet banking services. This study contributes to the literature by providing a new research model for understanding internet banking adoption in Tunisia, and its findings provide useful guidelines to develop strategies and to improve their services in order to increase the adoption of mobile banking by their customers.

APA, Harvard, Vancouver, ISO, and other styles

3

Zaman, Sobia. "Consumer Acceptance of Online Banking: Application of Technology Acceptance Model." IBT Journal of Business Studies 14, no. 2 (2018): 41–52. http://dx.doi.org/10.46745/ilma.jbs.2018.14.02.04.

Full text

Abstract:

This research reports the findings of a study concerning the acceptance of online banking in Pakistan. It investigates customer's adoption within the context of Pakistan online banking services whereby the research frame work is based on the extension of Technology Acceptance Model. The research model included factors that would influence the acceptance of online banking. The frame work dimensions includes online banking usage, quality of internet connection, perceived enjoyment, perceived usefulness, perceived ease of use and security & privacy. A survey was conducted to gather the data for study. Reliability, correlation and factor analysis were used to analyse the data. Results showed that quality of internet connection, amount of information on online banking and security and privacy has positive influence on online banking usage. Theoretical contributions and practical implications of the findings are discussed in the paper and suggestions for future research are proposed.

APA, Harvard, Vancouver, ISO, and other styles

4

Marafon, Daiane Lampugnani, Kenny Basso, Lélis Balestrin Espartel, Márcia Dutra de Barcellos, and Eduardo Rech. "Perceived risk and intention to use internet banking." International Journal of Bank Marketing 36, no. 2 (April 3, 2018): 277–89. http://dx.doi.org/10.1108/ijbm-11-2016-0166.

Full text

Abstract:

Purpose The purpose of this paper is to analyze the moderating role of self-confidence and risk acceptance on the relationship between perceived risk and intention to use internet banking. Design/methodology/approach A survey was conducted with 180 Brazilian banking customers. The Johnson-Neyman test was used to verify the moderation and significant regions along self-confidence and risk acceptance levels. Findings Self-confidence and risk acceptance moderate the relationship between risk perception and intention to use internet banking. For individuals with high self-confidence, the effect of perceived risk on intention to use internet banking is lower than it is for individuals with low self-confidence. In the same way, for individuals with high risk acceptance, the effect of perceived risk on intention to use internet banking is lower than it is for individuals with low risk acceptance. Research limitations/implications This research contributes to the understanding of the conditions (two personal factors) under which risk perception does not influence intention to use a technological tool. Practical implications This paper provides insights for marketing managers to encourage customers to develop greater risk acceptance and self-confidence to minimize the negative effects of perceived risk of the adoption of internet banking. Originality/value Although risk perception can contribute to customers’ avoidance of internet banking, this is the first paper to verify how acceptance of risk and self-confidence can moderate the effects of perceived risk on intention to use internet banking.

APA, Harvard, Vancouver, ISO, and other styles

5

Rouibah, Kamel, Ramayah Thurasamy, and Oh Sook May. "User Acceptance of Internet Banking In Malaysia." International Journal of E-Adoption 1, no. 1 (January 2009): 1–19. http://dx.doi.org/10.4018/jea.2009010101.

Full text

APA, Harvard, Vancouver, ISO, and other styles

6

Eriksson, Kent, Katri Kerem, and Daniel Nilsson. "Customer acceptance of internet banking in Estonia." International Journal of Bank Marketing 23, no. 2 (March 2005): 200–216. http://dx.doi.org/10.1108/02652320510584412.

Full text

APA, Harvard, Vancouver, ISO, and other styles

7

Alsajjan, Bander, and Charles Dennis. "Internet banking acceptance model: Cross-market examination." Journal of Business Research 63, no. 9-10 (September 2010): 957–63. http://dx.doi.org/10.1016/j.jbusres.2008.12.014.

Full text

APA, Harvard, Vancouver, ISO, and other styles

8

Muchran, Muchriana. "Acceptance of Banking Information Technology in PT BNI of Makassar." Journal of Economics and Behavioral Studies 7, no. 2(J) (April 30, 2015): 124–30. http://dx.doi.org/10.22610/jebs.v7i2(j).570.

Full text

Abstract:

Various advantages offered by the use of internet banking, but some customers are still associated with conventional ways of doing that is through ATM transactions or queue. The research aimed to analyze trust, perceived ease of use, perceived usefulness and experience to intention to use internet banking. This research was conducted in PT BNI of Makassar. The data were obtained using questionnaire given to customers. The populations were customers of BNI Bank listed as service users of Internet banking. The sample was selected using simple random sampling technique. Hypotheses tested use of Partial Least Square (PLS) method by means of AMOS program. The results of the research indicate that among the eight hypotheses, four of them are significant, while the other four not significant. Trust has significant to perceived ease of use. Trust does not have significant to perceived usefulness. Trust has significant to intention to use internet banking. Perceived ease of use has significant to perceived usefulness. Perceived ease of use does not have significant to intention to use internet banking. Perceived usefulness does not significant to intention to use internet banking. Perceived ease of use has significant relationship with intention to use internet banking modernized by experience. Perceived usefulness does not have significant relationship with intention to use internet banking modernized by experience.

APA, Harvard, Vancouver, ISO, and other styles

9

Grabner‐Kräuter, Sonja, and Rita Faullant. "Consumer acceptance of internet banking: the influence of internet trust." International Journal of Bank Marketing 26, no. 7 (October 10, 2008): 483–504. http://dx.doi.org/10.1108/02652320810913855.

Full text

APA, Harvard, Vancouver, ISO, and other styles

10

Saad, Bani. "Analisis Faktor-faktor yang Memengaruhi Penggunaan Internet Banking di Jabodetabek." Jurnal Ekonomi, Manajemen dan Perbankan (Journal of Economics, Management and Banking) 3, no. 1 (March 6, 2019): 38. http://dx.doi.org/10.35384/jemp.v3i1.116.

Full text

Abstract:

Internet banking service allows customers to conduct banking transactions online via a bank’s website, anytime, anywhere, faster, and relatively lower cost compared to other physical media services. According to that condition, the researcher was motivated to analyze the influence of some factors that affect customer acceptance of Internet Banking in Jabodetabek, using the framework of Technology Acceptance Model (TAM) based on Pikkarainen et al. (2004). Some variables analyzed in this research are Perceived usefulness (PU), Perceived ease of use (PEoU), Perceived Enjoyment (PE), Information on Internet Banking (I), Security and Privacy (SP), Quality of internet connection (Q), & internet banking use (U). The respondents of this research are Bank customers in Jabodetabek who use Internet Banking. Based on the data analysis, only information on internet banking has a positive and significant effect on internet banking use, Other independent variable doesn’t have a significant effect on internet banking use.

APA, Harvard, Vancouver, ISO, and other styles

11

Yani, Evi, Ade Fitria Lestari, Hilda Amalia, and Ari Puspita. "Pengaruh Internet Banking Terhadap Minat Nasabah Dalam Bertransaksi Dengan Technology Acceptance Model." Jurnal Informatika 5, no. 1 (April 19, 2018): 34–42. http://dx.doi.org/10.31311/ji.v5i1.2717.

Full text

Abstract:

Abstrak Internet banking merupakan salah satu teknologi transaksi perbankan yang ditawarkan oleh bank-bank komersial di Indonesia untuk para nasabah dalam melakukan transaksi seperti transfer, pembayaran, dan sebagainya dengan mudah dan cepat. Sebagian besar nasabah lebih memilih melakukan transaksi dengan internet banking dibandingkan harus mendatangi ke bank, hal ini berdasarkan OJK (Otoritas Jasa Keuangan) mencatat bahwa jumlah pengguna e-banking meningkat sebesar 270 % dari 13,6 juta nasabah pada tahun 2012 menjadi 50,4 juta nasabah pada tahun 2016. Peningkatan terjadi dikarenakan adanya kebutuhan masyarakat dalam memanfaatkan teknologi. Penelitian ini bertujuan untuk mengetahui pengaruh internet banking terhadap minat nasabah dengan TAM (Technology Acceptance Model)yaitu persepsi kemudahan dan persepsi kegunaan. Metode pengumpulan data dengan kuesioner secara random sampling sebanyak 104 responden nasabah BRI dengan menggunakan skala Likert, pengujian data melalui uji validitas, reabilitas, normalitas, linearitas, uji regresi dan koefisien determinasi dan pengolahan kuesioner dengan SPSS. Hasil penelitian menunjukkan bahwa persepsi kemanfaatan penggunaan internet banking terhadap persepsi kemudahan dalam bertransaksi bagi nasabah Bank BRI.Semakin banyak manfaat yang dirasakan para nasabah,maka akan mempengaruhi kemudahan bagi nasabah setiap bertransaksi menggunakan internet banking. Kata Kunci: Internet banking, Technology Acceptance Model, persepsi kemudahan, persepsi kegunaan. Abstract Internet banking is one of the banking transaction technology offered by commercial banks in Indonesia for customers in transactions such as transfers, payments, and so on easily and quickly. Most customers prefer to make transactions with internet banking rather than go to banks, according to OJK (Financial Services Authority) noting that the number of e-banking users increased by 270% from 13.6 million customers in 2012 to 50.4 million customers in the year 2016. Increases occur due to the needs of the community in utilizing technology. This study aims to determine the effect of internet banking on customer interest with TAM (Technology Acceptance Model) that is perception of ease and perception of usability. Methods of collecting data with questioner by random sampling of 104 respondents of BRI customers by using Likert scale, testing data through validity test, reliability, normality, linearity, regression test and coefficient of determination and questionnaire processing with SPSS. The results showed that the perception of the usefulness of internet banking usage on the perception of ease in transactions for customers of Bank BRI. The more benefits perceived by customers, it will affect the convenience for every customer to transact using internet banking. Keywords : Internet banking, Technology Acceptance Model, perceived ease of use, perceived usefulness

APA, Harvard, Vancouver, ISO, and other styles

12

Chae, Young-Il. "Factors Affecting Continuous Customer Acceptance of Internet Banking." Journal of the Korea Contents Association 11, no. 6 (June 28, 2011): 372–84. http://dx.doi.org/10.5392/jkca.2011.11.6.372.

Full text

APA, Harvard, Vancouver, ISO, and other styles

13

Rekha, I. S., Savitha Basri, and T. C. Kavitha. "Acceptance of Internet Banking : Comparing Six Theoretical Models." Indian Journal of Finance 14, no. 3 (March 31, 2020): 7. http://dx.doi.org/10.17010/ijf/2020/v14i3/151073.

Full text

APA, Harvard, Vancouver, ISO, and other styles

14

Solomon, Oluyinka. "Mediating role of trust in internet banking acceptance." International Journal of Business Information Systems 38, no. 3 (2021): 299. http://dx.doi.org/10.1504/ijbis.2021.119423.

Full text

APA, Harvard, Vancouver, ISO, and other styles

15

Mohd Shoki Md Ariff, Norhayati Zakuan, Yeow Siew Min, Kamaruzzaman Abdul Rahim, and Khalid Ismail. "Acceptance of Internet Banking System among ICT Professionals." International Journal of Information Processing and Management 4, no. 5 (July 31, 2013): 48–58. http://dx.doi.org/10.4156/ijipm.vol4.issue5.6.

Full text

APA, Harvard, Vancouver, ISO, and other styles

16

Çelik, Hakan. "What determines Turkish customers' acceptance of internet banking?" International Journal of Bank Marketing 26, no. 5 (July 25, 2008): 353–70. http://dx.doi.org/10.1108/02652320810894406.

Full text

APA, Harvard, Vancouver, ISO, and other styles

17

Ariff, Mohd Shoki Md, S. M. Yeow, Norhayati Zakuan, and Ahamad Zaidi Bahari. "Acceptance of Internet Banking Systems among Young Managers." IOP Conference Series: Materials Science and Engineering 46 (June 6, 2013): 012024. http://dx.doi.org/10.1088/1757-899x/46/1/012024.

Full text

APA, Harvard, Vancouver, ISO, and other styles

18

Solomon, Oluyinka. "Mediating Role of Trust in Internet Banking Acceptance." International Journal of Business Information Systems 1, no. 1 (2020): 1. http://dx.doi.org/10.1504/ijbis.2020.10029512.

Full text

APA, Harvard, Vancouver, ISO, and other styles

19

Yuen, Yee Yen, Paul HP Yeow, and Nena Lim. "Internet banking acceptance in the United States and Malaysia: a cross-cultural examination." Marketing Intelligence & Planning 33, no. 3 (May 5, 2015): 292–308. http://dx.doi.org/10.1108/mip-08-2013-0126.

Full text

Abstract:

Purpose – The purpose of this paper is to investigate the cultural differences in internet banking adoption between the USA and Malaysia. It aims to provide marketing recommendations based on specific cultural dimensions to promote internet banking. Design/methodology/approach – With four added variables (attitude towards use, perceived credibility, self-efficacy, and anxiety), the Unified Theory of Acceptance and Use of Technology model was used. A questionnaire was developed based on the research model and distributed to 1,050 internet banking users from two countries. Structural equation modelling (SEM) was applied to 666 valid questionnaires to test the research hypotheses. Findings – Results show that due to cultural differences, global consumers have different internet banking adoption patterns. Consumers in the USA have a more positive attitude towards use. Moreover, perceived credibility plays an important role in influencing internet banking in the USA. On the other hand, performance expectancy has a direct influence on internet banking adoption in Malaysia. Cultural dimensions such as individualism/collectivism, power distance, uncertainty avoidance, monochronic/polychromic, and high context/low context were used to explain these findings. Based on the findings, marketing recommendations that help promote internet banking in both countries were provided. Originality/value – This is the one of the pioneer studies that highlights the importance of cultural differences in promoting internet banking services. It contributes to the literature by developing and testing a comprehensive research model using SEM.

APA, Harvard, Vancouver, ISO, and other styles

20

Nasri, Wadie, Charfeddine Lanouar, and Anis Allagui. "Expanding the Technology Acceptance Model to Examine Internet Banking Adoption in Tunisia Country." International Journal of Innovation in the Digital Economy 4, no. 4 (October 2013): 61–81. http://dx.doi.org/10.4018/ijide.2013100104.

Full text

Abstract:

This paper aims to empirically examine the factors that affect the adoption of Internet banking in Tunisia. In order to explain the factors, this paper extends the “Technology Acceptance Model” by adding additional external factors such as security and privacy, self efficacy, social influence, and awareness of services and its benefits. The findings of the study suggests that the security and privacy, self efficacy, social influence, and awareness of services and its benefits have significant effects on the perceived usefulness (PU), perceived ease of use (PEOU) and attitude toward Internet banking acceptance. Age and education have also significant impact on the attitude towards the likelihood of adopting online banking. These findings may provide for banks useful guidelines for developing Internet banking services and for marketing Internet banking.

APA, Harvard, Vancouver, ISO, and other styles

21

Mazhar, Fatima, Muhammad Rizwan, Umar Fiaz, Sobia Ishrat, Muhammad Salman Razzaq, and Taimur Nawaz Khan. "An Investigation of Factors Affecting Usage and Adoption of Internet & Mobile Banking In Pakistan." International Journal of Accounting and Financial Reporting 1, no. 1 (November 13, 2014): 478. http://dx.doi.org/10.5296/ijafr.v4i2.6586.

Full text

Abstract:

Evolution of technology is a swift process, however, its acceptance and adoption in the society is slackened despite its promising results. Internet / mobile banking is a technological way of conducting banking transactions. The purpose of the current study is to find out the affect of various factors effecting successful adoption of internet / mobile banking using TAM, technological acceptance model in Pakistan, especially rural areas of the country. Results of the current study obtained using regression analysis reveals that the effect of perceived usefulness and security is significant on internet / mobile banking attitude where attitude significantly impact on intentions to use internet / mobile banking. Also due to the cultural effect this modern banking is not compatible with the lifestyle of rural population of Pakistan though the population widely acknowledged its usefulness.

APA, Harvard, Vancouver, ISO, and other styles

22

Kwizera, John, and Raymond Wafula Ongus. "INFORMATION TECHNOLOGY USAGE AND CUSTOMER ACCEPTANCE IN THE BANKING SECTOR: A CASE STUDY OF GUARANTY TRUST BANK, KIGALI, RWANDA." International Journal of Research -GRANTHAALAYAH 7, no. 12 (June 8, 2020): 86–109. http://dx.doi.org/10.29121/granthaalayah.v7.i12.2019.303.

Full text

Abstract:

The study was inspired by the arising issues of concern related to why customer accounts were inactive. The study examined effect of Information technology usage on customer acceptance at GT Bank, Kigali Rwanda. The research design was a case study, with target population of 20,335 customers who used either ATM, Internet banking or mobile banking technologies, 3 e-banking staff and 5 GT Bank branch managers. The data analysis tool used was Statistical Package for Social Sciences (SPSS) version 16.0. Findings revealed that Mobile banking and ATM were mostly used more than Internet banking, depending on features of use and security. ATM features were more accepted compared to Internet banking and Mobile banking features. Multiple regression analysis found R the coefficient of correlation to be 0.927 signifying a very strong positive correlation between information technology usage and customer acceptance. The coefficient of determination R2 = 0.859 indicated that 85.9% of the variability in customer acceptance depended on stochastic model developed, whereas the remaining 14.10% was attributed to factors beyond the control of the study. The study recommended awareness campaigns about Internet banking technology and the provision of security awareness, to increase trust of customers using information technology.

APA, Harvard, Vancouver, ISO, and other styles

23

Charfeddine, Lanouar, and Wadie Nasri. "The Behavior Intention of Tunisian Banks’ Customers on using Internet Banking." International Journal of Innovation in the Digital Economy 4, no. 1 (January 2013): 16–30. http://dx.doi.org/10.4018/jide.2013010102.

Full text

Abstract:

This paper examines empirically the factors affecting the adoption of internet banking in Tunisia using the Theory of Acceptance Model (TAM) and the Theory of Planned Behavior (TPB). Security and privacy construct were selected as additional factors because of their potent influence on the use of internet banking system. For this purpose, a Structural Equation Modelling (SEM) is employed to examine the inter-correlations among the seven proposed constructs. A survey involving a total of 284 respondents is conducted and confirmatory factor analysis used to determine the measurement efficacies. This study confirms the appropriateness of TAM, TPB, and the security and privacy construct in predicting intention to use internet banking in a Tunisian banking environment. This research reveals that TAM and TPB could be used to provide a solid theoretical foundation of internet banking in Tunisian acceptance case. The study contributes to the literature of internet banking in Tunisia.

APA, Harvard, Vancouver, ISO, and other styles

24

Selvanathan, Mahiswaran, Uma Devi Krisnan, and Goh Kar Jun. "Acceptance of Internet Banking among Consumers in Kota Damansara, Selangor, Malaysia." International Journal of Business and Management 12, no. 2 (January 25, 2017): 103. http://dx.doi.org/10.5539/ijbm.v12n2p103.

Full text

Abstract:

The main objective of the study is to identify and analyse on the factors affecting adoption of Internet banking by bank consumers. The factors being analysed in this study are security, subjective norms, perceived relative advantage, and perceived ease of use. The study was conducted to achieve the objectives which have been set in this research. The research findings indicate that there is a relationship between subjective norms and perceived relative advantage towards the adoption of Internet banking. Meanwhile, security and perceived ease of use shows not significant towards the adoption of Internet banking.

APA, Harvard, Vancouver, ISO, and other styles

25

Rahi, Samar, Majeed Mustafa Othman Mansour, Mahmoud Alghizzawi, and Feras Mi Alnaser. "Integration of UTAUT model in internet banking adoption context." Journal of Research in Interactive Marketing 13, no. 3 (August 12, 2019): 411–35. http://dx.doi.org/10.1108/jrim-02-2018-0032.

Full text

Abstract:

Purpose Technology acceptance, especially internet banking adoption, has become a vital issue in the business world today. The potential of this technology is enormous. The purpose of this study is to ascertain determinants of internet banking adoption using unified theory of acceptance and use of technology (UTAUT) and electronic service (e-service) quality, which accounts for changes in user’s intention to adopt internet banking. Design/methodology/approach The authors collected data from customers of commercial banks using structured questionnaires. The data were collected in four weeks in the beginning of September 2017. A two-stage approach of confirmatory factor analysis (CFA) and structural equation modeling (SEM) were used for data analysis. Findings The results reveal that integrated UTAUT model had significant influence on user intention to adopt internet banking. Findings of the SEM indicated that approximately 80 per cent of the variance in user intention to adopt internet banking was accounted by predictors. The study schematized that assurance is the most influential factor among all other technology and service quality factors. Additionally, performance expectancy and effort expectancy were found to be positive and significant mediator variables among website design, customer service and customer’s intention to adopt internet banking. Practical implications It is recommended that both website designers and managers should focus on technology and service quality factors to boost the confidence of internet banking users. Importance performance matrix analysis suggested that managers should provide assurance to internet banking users, so that they could maintain a long-term relationship with internet banking services. The study calls researchers to test the integrated UTAUT model in other electronic commerce (e-commerce) domains such as online booking or online shopping websites. Originality/value To the best of author’s knowledge, this study is the first that extend the UTAUT model with four e-service quality dimensions, namely, website design, customer service, assurance and reliability to investigate user’s intention to adopt internet banking in developing country context of Pakistan. More importantly, the mediating role of performance expectancy and effort expectancy is examined first time within integrated UTAUT model. Furthermore, the integration of UTAUT model contributes to the advancement of internet banking acceptance and offers useful insights to researchers and policy-makers on how to enhance internet banking acceptance among customers of commercial banks.

APA, Harvard, Vancouver, ISO, and other styles

26

Duc, Toan Le, Phu Nguyen Huu, Loan Pham Thi Be, and Hung Phan Tran Minh. "Toward A Model For The Acceptance Of Internet Banking In An Emerging Market." WSEAS TRANSACTIONS ON ENVIRONMENT AND DEVELOPMENT 17 (April 15, 2021): 332–41. http://dx.doi.org/10.37394/232015.2021.17.33.

Full text

Abstract:

Vietnam has the concrete socio – eco characteristics as low General Domestic Product (GDP) per capita, not high people’s education level, undeveloped information infrastructure and long – standing consumers’ habit of cash, etc…However, given its enormous market opportunities and intensified competition, Vietnam is mentioned as a fast – growing emerging market offering great chances to advance practices in accepting developed services. The study’s aim is to find factors affecting to customer’s intention in using internet banking of Vietnamese, which results propose recommendations to managers of motivating customer intension as well as improving internet banking services. The study integrates the technology acceptance model and theory of planned behavior with an additional construct called customer service to be suitable with conditions of Vietnam. The findings support that the intention to adopt internet banking in Vietnam emerging economy are predicted by 6 factors, namely perceived ease to use, perceived usefulness, customer service, customer satisfaction, subjective norm and perceived behavior control, wherein subjective norm, perceived behavior control and customer satisfaction were the strong – influencing indicators of adopting internet banking. The study’s results show that the proposed model has a good explanatory power and confirms its robustness in predicting customers' intentions to adopt Internet banking. The study broadens and deepens understandings of factors contributing to the development of internet banking, especially for an emerging country such as Vietnam.

APA, Harvard, Vancouver, ISO, and other styles

27

Suh, Bomil, and Ingoo Han. "Effect of trust on customer acceptance of Internet banking." Electronic Commerce Research and Applications 1, no. 3-4 (September 2002): 247–63. http://dx.doi.org/10.1016/s1567-4223(02)00017-0.

Full text

APA, Harvard, Vancouver, ISO, and other styles

28

Le, Duc Toan, Huu Phu Nguyen, Van Nhan Ho, Thi Phi Yen Ho, Quang Tam Nguyen, and Nguyen Ngoc Anh Le. "Technology Acceptance and Future of Internet Banking in Vietnam." Foresight and STI Governance 12, no. 2 (June 25, 2018): 36–48. http://dx.doi.org/10.17323/2500-2597.2018.2.36.48.

Full text

APA, Harvard, Vancouver, ISO, and other styles

29

Afshan, Sahar, Arshian Sharif, Nazneen Waseem, and Reema Frooghi. "Internet banking in Pakistan: an extended technology acceptance perspective." International Journal of Business Information Systems 27, no. 3 (2018): 383. http://dx.doi.org/10.1504/ijbis.2018.089863.

Full text

APA, Harvard, Vancouver, ISO, and other styles

30

Waseem, Nazneen, Reema Frooghi, Arshian Sharif, and Sahar Afshan. "Internet banking in Pakistan: an extended technology acceptance perspective." International Journal of Business Information Systems 27, no. 3 (2018): 383. http://dx.doi.org/10.1504/ijbis.2018.10010588.

Full text

APA, Harvard, Vancouver, ISO, and other styles

31

Lai, Vincent S., and Honglei Li. "Technology acceptance model for internet banking: an invariance analysis." Information & Management 42, no. 2 (January 2005): 373–86. http://dx.doi.org/10.1016/j.im.2004.01.007.

Full text

APA, Harvard, Vancouver, ISO, and other styles

32

Omar Ali, Siti Rapidah, Wan Nur Khadijah Wan Marzuki, Nur Shafini Mohd Said, Suhaily Maizan Abdul Manaf, and Nur Dalila Adenan. "Perceived Ease of Use and Trust Towards Intention to Use Online Banking in Malaysia." Jurnal Intelek 15, no. 1 (March 20, 2020): 107–14. http://dx.doi.org/10.24191/ji.v15i1.273.

Full text

Abstract:

The development and invention of technology has transformed the way organizations conduct their businesses currently including banking institutions mainly in offering online banking services. Since the year of 2000, online banking services have been introduced in Malaysia. Still, online banking users in Malaysia are intolerant by issues of trust towards online banking which affect their level of acceptance. This study aims to identify the effect of perceived ease of use and trust towards intention to use internet banking among staff in Municipal Council in Malaysia. Technology Acceptance Model (TAM) was used as a research framework. 265 online banking users in a Municipal Council in Malaysia were tested using self-administered questionnaire. To examine the relationship between perceived ease of use and trust towards the intention to use internet banking, Pearson correlation and multiple regression were employed. The findings showed that perceived ease of use and trust have significant relationship with the intention to use internet banking. The outcomes offered valued information for both financiers and policy makers particularly when designing online banking marketing approaches

APA, Harvard, Vancouver, ISO, and other styles

33

Khuu, Van Hong, and Trang Thi Mai Nguyen. "KEY DETERMINANTS OF THE INTENTION TO USE INTERNET BANKING IN VIETNAM." Science and Technology Development Journal 14, no. 1 (March 30, 2011): 55–64. http://dx.doi.org/10.32508/stdj.v14i1.1874.

Full text

Abstract:

This study investigates some key determinants of the intention to use internet banking in Vietnam. The research model was developed based on the Unified Theory of Acceptance and Use of Technology (UTAUT). The model was tested by a sample of 264 non users of internet banking in HCM city. The results show that performance expectancy, social influence, perceived credibility and anxiety significantly impact customers’ intention to adopt internet banking. In addition, results also show that effort expectancy and self-efficacy do not affect the intention to use internet banking.

APA, Harvard, Vancouver, ISO, and other styles

34

Karpriana, Angga Permadi. "FAKTOR-FAKTOR YANG MEMPENGARUHI NASABAH UNTUK MENGADOPSI TEKNOLOGI INTERNET BANKING DI KALIMANTAN BARAT." JURNAL AKUNTANSI : TRANSPARANSI DAN AKUNTABILITAS 7, no. 2 (November 30, 2019): 90–98. http://dx.doi.org/10.35508/jak.v7i2.1698.

Full text

Abstract:

Penelitian ini berjudul bertujuan untuk menguji faktor-faktor apa saja yang mempengaruhi para nasabah bank dalam mengadopsi atau menggunakan layanan internet banking di Indonesia. Penelitian ini fokus terhadap variabel Kenyamanan (Enjoyment), Informasi pada Online Banking (Info on Online Banking), Keamanan dan Kerahasiaan (Security & Privacy), Kualitas Koneksi Internet Quality of Internet), Sikap Terhadap Penggunaan (Attitude Towards Using) dan juga dua variabel yang terdapat dalam Technology Acceptance Model (TAM).

APA, Harvard, Vancouver, ISO, and other styles

35

Bin Haji Saman, Muhammad Azimulhakim. "Factors that Influence the Adoptions of Internet Banking Among Customers." American Finance & Banking Review 3, no. 1 (December 18, 2018): 35–41. http://dx.doi.org/10.46281/amfbr.v3i1.218.

Full text

Abstract:

Internet banking is the latest technology that has revolutionized the changes of banking and business systems around the world. However, arrival of technology has an impact on Internet banking and transforms from a traditional banking system to a very useful innovation technology. The purpose of this study is to analyze factors that have influenced users to use Internet banking in doing financial transaction. This study uses content analysis on the previous literatures. The findings showed that there were 10 main different factors which influence the adoption of internet banking by the users. This study also proved that the highest factors which consist of 2 main factors are generated from technology acceptance model (TAM). Contribution of this research are significantly helps bank to have a better understanding on factors that influence the adoption of internet banking as well as help to develop a strategy to improved internet banking services.

APA, Harvard, Vancouver, ISO, and other styles

36

Malik, Garima, Dharmendra Singh, and Nikola Stakić. "Understanding the behavioural intention to adopt Internet banking: An Indian perspective." European Journal of Applied Economics 19, no. 1 (2022): 110–20. http://dx.doi.org/10.5937/ejae19-35277.

Full text

Abstract:

Internet banking gives banks colossal advantages as far as cost reserve funds, better client connections, and individual contributions from the opposition. This study expects to recognize the components that essentially influence the intention of bank clients to utilize Internet banking administrations in India. The examination proposed a complete model called Internet banking Adoption in India, which was an implicit part based on the "Brought together Theory of Acceptance and Use of Technology" (UTAUT) and three extra factors that were recognized as setting delicate. A self-made survey with 100 samples on the impact of behavioral intention to adopt Internet banking was conducted using surveys available on the Internet. A statistical tool like Chi-Square, correlation and regression was performed on SPSS software for further analysis. According to the TAM Model, perceived trust, perceived risk, and perceived ease of use was taken into consideration to rate the behavioral intention for adopting Internet banking in day-to-day life.

APA, Harvard, Vancouver, ISO, and other styles

37

Patel, Kiran J., and Hiren J. Patel. "Adoption of internet banking services in Gujarat." International Journal of Bank Marketing 36, no. 1 (February 5, 2018): 147–69. http://dx.doi.org/10.1108/ijbm-08-2016-0104.

Full text

Abstract:

Purpose The purpose of this paper is to validate the technology acceptance model (TAM) and its extended form to understand the factors influencing internet banking adoption in Gujarat. Design/methodology/approach Extended TAM incorporates perceived security and social influence, important variables in internet banking literature. Using a questionnaire survey, data relating to the variables are collected from 284 individuals who are/were using internet banking services and subjected to confirmatory factor analysis (CFA) to establish validity and structural equation modeling (SEM) to identify important factors influencing internet banking adoption. Findings The empirical results of SEM showed that the extended TAM has higher predictability than the TAM in internet banking settings. The results highlighted that the intention to use internet banking is positively influenced mainly by perceived security, followed by other significant factors, namely, perceived usefulness, perceived ease of use and social influence. Practical implications The findings of this paper enable internet banking service providers to develop/modify new/existing internet banking services in order to achieve higher adoption rates of internet banking. Originality/value Additional incorporated variables in a new model considerably contribute to improving the understanding of internet banking adoption in Gujarat.

APA, Harvard, Vancouver, ISO, and other styles

38

Maduku, Daniel. "The effect of institutional trust on internet banking acceptance: Perspectives of South African banking retail customers." South African Journal of Economic and Management Sciences 19, no. 4 (November 25, 2016): 533–48. http://dx.doi.org/10.4102/sajems.v19i4.1558.

Full text

Abstract:

Transactions carried out in the uncertain and impersonal conditions of the Internet require substantial levels of trust. Obtaining customers’ trust is therefore imperative to cultivating and nurturing long-lasting and profitable customer-firm relationships in online environments. Surprisingly however, there is currently a dearth of research on the effects of trust on customers’ acceptance of e-commerce in Africa. This paper investigates the effects of the components of institutional trust on perceptions of ease of use and usefulness, as well as attitudes towards use on customers’ intentions to use Internet banking services. An integrated research model based on the Technology Acceptance Model (TAM) was built and empirically tested using data obtained from 390 retail banking customers in South Africa. The results show that the proposed model possesses high explanatory capabilities as it could explain 61 per cent of the variance in Internet banking use intentions. The study results further show that situational normality is neither a salient determinant of customers’ attitudes towards use of internet banking nor their use intention, whereas structural assurance is. By examining the effects of institutional trust on the TAM’s variables, especially in a developing African country, this study does not only provide insights for managers in their efforts to achieve rapid adoption of Internet banking, but also contributes to the literature on the topic.

APA, Harvard, Vancouver, ISO, and other styles

39

Singh, Jaspreet, and Neena Brar. "Internet Banking Need of Current Scenario." INTERNATIONAL JOURNAL OF MANAGEMENT & INFORMATION TECHNOLOGY 1, no. 2 (June 30, 2012): 67–72. http://dx.doi.org/10.24297/ijmit.v1i2.1448.

Full text

Abstract:

Banking in India originated in the last decades of the 18th century. The IT revolution influenced the Indian banking system a lot. The use of computers had led to existence of online banking in India. The use of modern innovation and computerisation of the banking sector of India has increased many folds after the economic liberalisation of 1991 as the country's banking sector has been exposed to the world's market. The Indian banks were finding it hard to compete with the international banks in terms of the customer service without the use of the information technology and computers. Internet banking as a medium of delivery of banking services and as a strategic tool for business development, has gained wide acceptance internationally and is fast catching up in India with more and more banks entering the fray. In the light of this background, the objective of this paper is to study the perceived usefulness of Internet Banking. This paper tries to know the level of awareness among customers. This paper also tries to check the perception of risks closely connected with Internet Banking and study the scope of Internet Banking, so that companies can fulfill their duty in an appropriate and suitable manner.

APA, Harvard, Vancouver, ISO, and other styles

40

Baganzi, Ronald, Benedict Makanga, and Rebecca Isabella Kiconco. "Acceptance of the Bank of Uganda Internet Banking System Framework." Open Journal of Business and Management 09, no. 06 (2021): 2894–916. http://dx.doi.org/10.4236/ojbm.2021.96162.

Full text

APA, Harvard, Vancouver, ISO, and other styles

41

Zandhessami, Hessam, and Parisa Geranmayeh. "Determinants of user acceptance of internet banking: An empirical study." Management Science Letters 4, no. 7 (2014): 1369–74. http://dx.doi.org/10.5267/j.msl.2014.6.035.

Full text

APA, Harvard, Vancouver, ISO, and other styles

42

Wang, Yi‐Shun, Yu‐Min Wang, Hsin‐Hui Lin, and Tzung‐I Tang. "Determinants of user acceptance of Internet banking: an empirical study." International Journal of Service Industry Management 14, no. 5 (December 2003): 501–19. http://dx.doi.org/10.1108/09564230310500192.

Full text

APA, Harvard, Vancouver, ISO, and other styles

43

Ebrahim, Chirani, Taleghani Mohammad, and Rahmati Yalda. "Designing a model for explanation of internet banking acceptance rate." African Journal of Business Management 5, no. 21 (September 23, 2011): 8593–600. http://dx.doi.org/10.5897/ajbm11.1074.

Full text

APA, Harvard, Vancouver, ISO, and other styles

44

Susanto, Aries, Hwansoo Lee, Hangjung Zo, and Andrew P. Ciganek. "User acceptance of Internet banking in Indonesia: initial trust formation." Information Development 29, no. 4 (January 30, 2013): 309–22. http://dx.doi.org/10.1177/0266666912467449.

Full text

APA, Harvard, Vancouver, ISO, and other styles

45

Foluke, Okocha Olabisi. "User Motivation and Acceptance of Mobile Services in Nigeria." International Journal of E-Adoption 10, no. 2 (July 2018): 70–81. http://dx.doi.org/10.4018/ijea.2018070105.

Full text

Abstract:

This study was designed to investigate the factors that influence the motivation and acceptance of mobile services in Nigeria. This understanding is valuable for improved commercialization of telecommunication services, and in the customer relationship management process as the success of mobile service adoption is dependent on user needs. Three separate questionnaires were designed and used as the major instrument of data collection. A purposive sampling method was adopted for the study; three hundred and ten questionnaires were administered on three different categories of respondents. Data analysis was carried out using principal component analysis, regression and logistic regression. The results showed that for entertainment services (caller tunes), informational services (internet modem) and mobile banking services, the major motivating factor for its use was the preference of the song, convenience in browsing and convenience in banking respectively whereas the major preventing factor was high cost for entertainment services and internet modem service and insufficient information for mobile banking. Results also showed that for entertainment services perceived usefulness, perceived ease of use, social influence and economic issues where important in determining a user's intention to use but for the internet modem service perceived ease of use is the only significant factor in determining a user's intention to use. For mobile banking services, social influence and economic issues are significant in determining use. It is therefore imperative for telecommunication firms to study and consider the unique characteristics of each mobile category and use these findings in the design of their services.

APA, Harvard, Vancouver, ISO, and other styles

46

Kumar Sharma, Sujeet, and Srikrishna Madhumohan Govindaluri. "Internet banking adoption in India." Journal of Indian Business Research 6, no. 2 (June 10, 2014): 155–69. http://dx.doi.org/10.1108/jibr-02-2013-0013.

Full text

Abstract:

Purpose – The purpose of this paper is to understand the factors influencing adoption of internet banking in urban India. Design/methodology/approach – A model has been proposed based on the technology acceptance model (TAM). The proposed model is referred to as extended TAM and is better suited to identify and quantify the important factors that influence adoption of internet banking technology in India. Primary data relating to the variables affecting technology adoption and demographic profile are collected using a questionnaire survey. Data were collected from 344 individuals who are either current/prospective internet banking users. Structural equation modeling was used to identify the important factors affecting internet banking technology adoption. Findings – The factors of perceived usefulness, perceived ease of use, social influence, awareness, quality of internet connection and computer self-efficacy are primary determinants of the attitude toward the use of internet banking in urban India. The attitude toward the use of internet banking can be used to predict the intention to use internet banking systems by users. Practical implications – This research enables internet banking service providers in urban India to design new service offerings or modify current service offerings to achieve higher adoption rates in internet banking. Originality/value – The paper investigates the adoption of internet technologies by banking users by proposing an extended TAM model that is more appropriate to capture the issues related to adoption in urban India. The paper is of value to researchers in the area of technology adoption and banking service providers in urban India.

APA, Harvard, Vancouver, ISO, and other styles

47

Hama Khan, Yadgar M. "An Essential Review of Internet Banking Services in Developing Countries." e-Finanse 15, no. 2 (June 1, 2019): 73–86. http://dx.doi.org/10.2478/fiqf-2019-0013.

Full text

Abstract:

AbstractIn the absence of a literature review for an adoption of internet banking in developing countries, this study was conducted to review and summarize the most evaluated articles in the literature. The significance of this work came from three concepts which are to highlight the concepts of research in developing countries, to accentuate the dominant models which have been used effectively in analyzing the constructs in adopting internet banking, and thirdly, to shed some light on the gaps in the potential applications for the system in the future. The Technology Acceptance Model, Theory of Reasoned Action, Theory of Planned Behaviour, Unified Theory of Acceptance and Use of Technology and Self Designed models have been used by most of the researchers in this review with a higher frequency of the Technology Acceptance Model among them. The results from this review are limited to 28 articles which were selected from a total of 110. The sources were from the search engines of Science Direct, Emerald Insight, Growing Science, International Business Information Management Association and Canadian Central of Science and Education and other different types of journal publications. The factors revealed to have important effects on the acceptance and adoption of the system were trust, perceived ease of use, and perceived usefulness, security and privacy and social influences.

APA, Harvard, Vancouver, ISO, and other styles

48

Vivi, Vivi, and Novita Novita. "A Study of The Factors That Influence The Level of Consumer Satisfaction Towards The Use of Internet Banking." JURNAL TERAPAN MANAJEMEN DAN BISNIS 3, no. 2 (October 29, 2017): 87. http://dx.doi.org/10.26737/jtmb.v3i2.211.

Full text

Abstract:

<p>The development of Information and Communication Technology (ICT) has become an integral part of people’s life today. Various kinds of business and trade transactions have changed along with the advancement of ICT. One of the sectors that are influenced by the development in information and communication technology is banking. The presence of internet banking has brought more conveniences to the customers in conducting banking transactions anytime and anywhere. However, one of the challenges faced by banks in implementing online banking is the security factor. In addition, consumer satisfaction in conducting internet transactions can be influenced by factors of Technology Acceptance Model (TAM). Technology Acceptance Model (TAM) consists of perceived usefulness and perceived ease of use and excellent service from the provider. The purpose of this study is to determine whether security, perceived usefulness, perceived ease of use, and service quality havepositive influence on internet banking consumer satisfaction. Thetype of research is explanatory research type. The research variables consisting of independent variables are security factor, perceived usefulness, perceived ease of use, and service quality; meanwhile dependent variable is internet banking consumer satisfaction. The sampling technique used is accidental sampling method combined with snowball sampling method. Datais collected through questionnaires and interviews. Methods of data analysis used is Multiple Regression Analysis. The result shows that variables of security, perceived usefulness, perceived ease of use, and service qualitysimultaneously influence internet banking consumer satisfaction. It shows that the four variables positively affect internet banking consumer satisfaction.</p>

APA, Harvard, Vancouver, ISO, and other styles

49

Rahi, Samar, and Mazuri Abd. Ghani. "The role of UTAUT, DOI, perceived technology security and game elements in internet banking adoption." World Journal of Science, Technology and Sustainable Development 15, no. 4 (October 1, 2018): 338–56. http://dx.doi.org/10.1108/wjstsd-05-2018-0040.

Full text

Abstract:

Purpose The increasing innovation and urgent need of up-to-date and convenient information systems have gained high importance in financial sector. Several banks have deployed internet banking in order to reduce cost while improving customer services. Therefore, the growth of internet banking is limited and in many cases fallen short of expectations. The purpose of this paper is to develop an integrated model that combines technology, innovative and environmental factors altogether in order to understand customer’s intention to adopt, and intention to recommend internet banking in social networks. Design/methodology/approach In all, 398 valid responses were collected from customers of commercial banks, using convenience sampling approach. Data were analyzed using the structural equation modeling. Findings The findings show that integrated model has good explanatory power (78.3 percent) to predict customer’s intention to adopt internet banking. Findings also revealed that the interaction effect of gamification between user’s intention to adopt and user’s intention to recommend internet banking will be stronger when gamification effect is higher. Importance performance matrix analysis (IPMA) revealed that innovativeness and perceived technology security were the most important factors in order to determine user’s intention with regard to adoption of internet banking. Practical implications For policy-makers, it is suggested that they should focus on innovative characteristics and must ensure the possible environment for carrying out internet banking transaction. Advertising about new technology with adequate information may produce positive influence on user’s intention. Enjoyable internet banking website with reward system will help to improve user’s intention to adopt and intention to recommend internet banking with others, thus developers should introduce game features on internet banking website. Originality/value This study provides basis for further refinement of individual technology acceptance models and enrich the e-commerce literature adding innovative and game elements in interne banking adoption context. Additionally, the proposed model makes an important contribution in emerging e-commerce literature especially in the context of innovative and gamified internet banking.

APA, Harvard, Vancouver, ISO, and other styles

50

Ariff, Mohd Shoki Md, S. M. Yeow, and Norhayati Zakuan. "Acceptance of Internet Banking Systems Among Young Users; the Effect of Technology Acceptance Model." Advanced Science Letters 20, no. 1 (January 1, 2014): 268–72. http://dx.doi.org/10.1166/asl.2014.5249.

Full text

APA, Harvard, Vancouver, ISO, and other styles

We offer discounts on all premium plans for authors whose works are included in thematic literature selections. Contact us to get a unique promo code!