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Journal articles on the topic 'Interactional communication'
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Orgoňová, Oľga. "Communicative and pragmatic premises of the Slovak interactional stylistics." Journal of Linguistics/Jazykovedný casopis 69, no. 1 (June 1, 2018): 91–100. http://dx.doi.org/10.2478/jazcas-2018-0014.
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Abstract The study deals with interactional stylistics viewed as a discipline based on its own pragmatic potential (while consideration has been given to addressee and to speech comprehensibility and clarity even earlier). This pragmatic potential in its developed form represents, in the context of contemporary methodology of humanities, a contribution to restructuration of stylistics. The discipline, viewed from this point, receives a new function: to observe and interpretationally explain, firstly, the meaning of interactions between agents in the observed communication acts and, secondly, the effect that this interaction brings. In the centre of interactional stylistics is the human (anthropocentrism), who through his communication acts negotiates about the contents of interactions, regarding own interests, as well as cultural, social and historical conventions. The meaning of used expressions and the overall sense of such interactions thus emerge in the context of communicational events, based on the communication subjects’ coping with surrounding reality through assimilation and accommodation.
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Gibbs, William J., and Roman S. Bernas. "Interactional and structural characteristics of communication and social interactions during computer-mediated communication." Journal of Computing in Higher Education 20, no. 1 (September 2008): 3–33. http://dx.doi.org/10.1007/bf03033430.
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Bell, Nancy D. "Interactional adjustments in humorous intercultural communication." Intercultural Pragmatics 3, no. 1 (January 1, 2006): 1–28. http://dx.doi.org/10.1515/ip.2006.001.
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Fisher, Sue, and Stephen B. Groce. "Accounting practices in medical interviews." Language in Society 19, no. 2 (June 1990): 225–50. http://dx.doi.org/10.1017/s004740450001438x.
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ABSTRACTAs doctors and patients communicate during medical interactions they both offer accounts and respond to them. By treating these accounts as interactional strategies which link social structure to social interaction we display how the medical interview is characterized by a moment-to-moment battle that mirrors and largely sustains the institutional authority and status of doctors and the reality of genders. (Medicine, communication, accounting practices, interactional strategies, institutional authority, professional status, gender)
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Mandelbaum, Jenny. "Communication Phenomena as Solutions to Interactional Problems." Annals of the International Communication Association 13, no. 1 (January 1990): 255–67. http://dx.doi.org/10.1080/23808985.1990.11678757.
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Jenkins, Mary, John Mallett, Carmel O'Neill, Mairead McFadden, and Helen Baird. "Insights into ‘Practice’ Communication: An Interactional Approach." British Journal of Occupational Therapy 57, no. 8 (August 1994): 297–302. http://dx.doi.org/10.1177/030802269405700804.
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This article presents data collected in actual occupational therapy practice settings. The purpose of this naturalistic exercise is to provide a better understanding of the characteristics of best practice across the spectrum of practitioners - diplomates, graduates, students and assistants - by exploring the relationships between practitioner and client and noting individual, intragroup and intergroup differences. Two Independent observers viewed and audio-taped eight treatment sessions undertaken by two practitioners from each group. Characterising the interactional process indicated that best practice arises when there is a more egalitarian relationship between practitioner and client and where the practitioner not only encourages but also invites client participation. This behaviour was most evident among diplomates.
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Nussbaum, Jon F. "Communication, Language and the Institutionalised Elderly." Ageing and Society 11, no. 2 (June 1991): 149–65. http://dx.doi.org/10.1017/s0144686x00003986.
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ABSTRACTResearch describing the social world of elderly residents of nursing homes is organised in this paper into three levels of analysis: the institutional level, the relational level and the interactional level. The significance of each level is highlighted, with special attention being given to the interactional level of analysis and the study of language within the nursing home. Data gathered from semi-structured interviews with both elderly residents and nurse aides are presented and interpreted as evidence of interactional problems which may emerge in the resident–staff relationship. Implications and future prospects of incorporating the three levels of analysis into the study of the psychosocial well-being of nursing home residents are considered.
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Gasiorek, Jessica, Ann Weatherall, and Bernadette Watson. "Interactional Adjustment: Three Approaches in Language and Social Psychology." Journal of Language and Social Psychology 40, no. 1 (October 19, 2020): 102–19. http://dx.doi.org/10.1177/0261927x20965652.
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Interactional adjustment refers to people’s tendency to adjust, or adapt, their communication behavior in social interactions. In recent years, three distinctive approaches to this topic that have featured prominently in the Journal of Language and Social Psychology are communication accommodation theory (CAT), language style matching (LSM), and discursive psychology using conversation analysis (DPCA). In this article, we provide a review of these three approaches, highlighting what defines and distinguishes them, as well as what insights into interactional adjustment each offers. We draw out the connections and points of tensions between these approaches; in so doing, we identify future directions for research on interactional adjustment as a fundamental aspect of human communication, and in the study of language and social psychology.
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STERPONI, LAURA, and JENNIFER SHANKEY. "Rethinking echolalia: repetition as interactional resource in the communication of a child with autism." Journal of Child Language 41, no. 2 (March 7, 2013): 275–304. http://dx.doi.org/10.1017/s0305000912000682.
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ABSTRACTEcholalia is a pervasive phenomenon in verbal children with autism, traditionally conceived of as an automatic behavior with no communicative function. However, recently it has been shown that echoes may serve interactional goals. This article, which presents a case study of a six-year-old child with autism, examines how social interaction organizes autism echolalia and how repetitive speech responds to discernible interactional trajectories. Using linguistic, discourse, and acoustic analyses, we demonstrate that the child is able to mobilize echolalia to mark different stances, through the segmental and suprasegmental modulation of echoes. We offer an interpretive framework that deepens our understanding of the complex interactions that children with autism can engage in by using echoes, and discuss the implications of this perspective for current views of atypical language development in autism.
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Abd Razak, Mohd Ridwan, and Enah Ali. "Interactional Fairness as a Mediator Between Merit-Based Pay Management and Organizational Commitment." Asia-Pacific Management Accounting Journal 16, no. 1 (April 30, 2021): 93–117. http://dx.doi.org/10.24191/apmaj.v16i1-05.
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The purpose of this quantitative study was to evaluate the ability of interactional fairness as a mediator in the relationship between merit-based pay management (such as communication and performance assessment) and organizational commitment. A cross-sectional technique was used to collect 450 useable data of workers from a government-linked company (GLC), who had served more than five years in Selangor and Kuala Lumpur. The outcomes of the Partial Least Square Structural Equation Modelling (PLS-SEM) path model analysis indicated three important findings. First, communication and performance assessment was significantly correlated with interactional fairness. Second, interactional fairness was significantly correlated with organizational commitment. Third, communication, performance assessment and interactional fairness were significantly correlated with organizational commitment. Statistically, the findings of this study verified that the relationship between communication and performance assessment with organizational commitment is indirectly influenced by interactional fairness. These findings would benefit researchers and organizational management to recognize the importance of merit-based pay management (communication and performance assessment) to nurture employees’ positive feelings, behaviors, and attitudes in an organization. An effective pay management system would likely improve employees’ morale and enhance organizational competitiveness in facing the challenges of the COVID-19 pandemic. Keywords: communication, interactional fairness, merit-based pay management, organizational commitment, performance assessment
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Gluch, Pernilla, and Christine Räisänen. "Interactional perspective on environmental communication in construction projects." Building Research & Information 37, no. 2 (April 2009): 164–75. http://dx.doi.org/10.1080/09613210802632849.
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Rudes, Jim. "INTERACTIONAL LETTERS: A REORGNIZATION OF A COUPLE'S COMMUNICATION." Journal of Marital and Family Therapy 18, no. 2 (April 1992): 189–92. http://dx.doi.org/10.1111/j.1752-0606.1992.tb00929.x.
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Tannen, Deborah, and Cynthia Wallat. "Medical professionals and parents: A linguistic analysis of communication across contexts." Language in Society 15, no. 3 (September 1986): 295–311. http://dx.doi.org/10.1017/s0047404500011787.
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ABSTRACTThe study is based on analysis of videotaped conversation that occurred in five different settings involving various family members and medical professionals in a single pediatric case. We examine (1) the elaboration and condensation of information through spoken and written channels; (2) the negotiation of information exchanged in interactions characterized by different participant structures; and (3) the methodological benefit of examining interaction across contexts. We find that (a) information is negotiated, as well as discovered, during the medical interviews; and (b) information exchanged is often less resilient than participants' cognitive schemas which precede and apparently outlive the exchange of information in the interaction. These findings contribute to an understanding of the negotiation of meaning as well as the creation of context in interaction. (Discourse, interactional sociolinguistics, context, doctor–patient communication, spoken and written language, schema theory)
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Hsieh, Yu-Hsin, Maria Borgestig, Deepika Gopalarao, Joy McGowan, Mats Granlund, Ai-Wen Hwang, and Helena Hemmingsson. "Communicative Interaction with and without Eye-Gaze Technology between Children and Youths with Complex Needs and Their Communication Partners." International Journal of Environmental Research and Public Health 18, no. 10 (May 12, 2021): 5134. http://dx.doi.org/10.3390/ijerph18105134.
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Use of eye-gaze assistive technology (EGAT) provides children/youths with severe motor and speech impairments communication opportunities by using eyes to control a communication interface on a computer. However, knowledge about how using EGAT contributes to communication and influences dyadic interaction remains limited. Aim: By video-coding dyadic interaction sequences, this study investigates the impacts of employing EGAT, compared to the Non-EGAT condition on the dyadic communicative interaction. Method: Participants were six dyads with children/youths aged 4–19 years having severe physical disabilities and complex communication needs. A total of 12 film clips of dyadic communication activities with and without EGAT in natural contexts were included. Based on a systematic coding scheme, dyadic communication behaviors were coded to determine the interactional structure and communicative functions. Data were analyzed using a three-tiered method combining group and individual analysis. Results: When using EGAT, children/youths increased initiations in communicative interactions and tended to provide more information, while communication partners made fewer communicative turns, initiations, and requests compared to the Non-EGAT condition. Communication activities, eye-control skills, and communication abilities could influence dyadic interaction. Conclusion: Use of EGAT shows potential to support communicative interaction by increasing children’s initiations and intelligibility, and facilitating symmetrical communication between dyads.
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Cheng, Li-Rong Lilly. "Enhancing Communication." Language, Speech, and Hearing Services in Schools 27, no. 4 (October 1996): 347–54. http://dx.doi.org/10.1044/0161-1461.2704.347.
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Difficult discourse is a term that describes sociological and psychological difficulties that arise in the conflict of culture, language, and ideology between the American educational system and minority language students. This article will address the discourse demands of students and families in school, the changing demographics requiring our understanding of difficult discourse, and philosophies/controversies in bilingual education. Furthermore, it will focus on the difficulties of children who are limited English proficient and their parents in comprehending school discourse, school culture, and expected interactional styles. Additionally, examples of difficult discourse and a case example will be provided. Finally, specific strategies for reducing difficult discourse will be introduced.
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de Oliveira, Janaina Minelli, and Vanessa Esteve-González. "Navigating choppy discourses: A conceptual framework for understanding synchronous text-based computer-mediated communication." Text & Talk 40, no. 2 (February 25, 2020): 171–93. http://dx.doi.org/10.1515/text-2020-2056.
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AbstractThis paper presents an investigation into patterns of interaction in synchronous, text-based computer-mediated communication (SCMC) with a focus on participation. The data constitute a corpus of 3,785 words from a series of interactions between student teachers performing learning activities in a three-dimensional online environment. Drawing on a systemic functional grammar perspective of language, we aim to develop a conceptual framework for understanding participation as made up of interactional patterns in students’ linguistic exchanges while performing learning activities. Our findings show that verbal negotiation that creates a shared understanding of what the group should accomplish or a common view of how to perform the activity is more frequent than strict activity organization. We argue that there are features of CMC signaling higher levels of complexity than those ordinarily found in face to face or written communication. The three broad interactional features identified – blending, turn-taking collaboration and delay endurance – corroborate our claim. This paper presents evidence that participation in text-based SCMC with learning purposes demands a disposition for collaboration and solidarity, a capacity to endure delay, and the ability to manage a conglomerate of information and communication tools without instructions on how-to processes.
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Ziegler, Nicole, and Huy Phung. "Technology-mediated task-based interaction." Technology-mediated feedback and instruction 170, no. 2 (October 8, 2019): 251–76. http://dx.doi.org/10.1075/itl.19014.zie.
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Abstract This exploratory study examines the extent to which mode differentially impacts the quantity and quality of interactional features in second language (L2) task-based interaction. Following a within-subject, repeated measures design, intermediate adult learners (n = 20) completed four (counter-balanced) tasks with a confederate interlocutor in the following conditions: audio-chat, video-chat, text-chat, and multimodal chat (in which participants could interact using more than one form of communication). Quantitative analyses examined the quality of learners’ interactions, including negotiation, recasts, and LREs. Data regarding learners’ perceptions of type of technology were also collected to provide a more holistic perspective. The results demonstrate differences in terms of interactional features and learners’ preference based on mode of technology.
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Gilbert, Michelle. "Trust in Interspecies Sport." Sociology of Sport Journal 31, no. 4 (December 2014): 475–91. http://dx.doi.org/10.1123/ssj.2013-0084.
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This paper explores how young girls develop trust in their equine partners for the purposes of competitive equestrian sport. I argue that interspecies trust manifests through interactional trust and system trust. Interactional trust, as reflected in the horse-human relationship, is built through joint action and results in symbolic interaction. System trust is made possible through the equine community; it develops through communication in an effort to reduce complexity and uncertainty in society. To encourage and sustain youth participation in competitive equestrian sports both interactional trust and system trust are necessary.
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Velligan, DawnI, DavidJ Miklowitz, MichaelJ Goldstein, and KeithH Nuechterlein. "Can communication deviance be measured in an interactional setting?" Schizophrenia Research 2, no. 1-2 (January 1989): 231. http://dx.doi.org/10.1016/0920-9964(89)90267-3.
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Carson, Kerry D., Paula Phillips Carson, and Charles Irwin. "Enhancing Communication and Interactional Effectiveness with Mexican-American Trainees." Business Communication Quarterly 58, no. 3 (September 1995): 19–25. http://dx.doi.org/10.1177/108056999505800304.
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Applying an international framework of work-related values, we offer practical suggestions for improving the effectiveness of training initiatives directed at Mexican- Americans. Specifically, it is recommended that those who train workers of Mexican descent (a) emphasize considerate behavior, (b) use encouragement techniques, (c) avoid public confrontation, (d) maintain a respectful distance with trainees, (e) foster participation, (f) offer collaborative team projects, (g) inspire ongoing education, (h) formally recog nize program completion, (i) allow ample time for topic coverage, (j) be sensitive to the status of women, (k) avoid blaming students for training failures, (l) settle conflicts amicably, and (m) provide guidance and structure for the participants. Since productive organizations must assume the responsibility for training employees when the prepara tory education system fails, implications for universities serving Mexican-American populations are also offered.
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Khalimatus Sya’diyah, Siti. "Komunikasi dalam Pemberdayaan Kelompok Difabel (Studi pada UMKM Batik Wistara Indonesia)." Jurnal Ilmu Komunikasi 10, no. 1 (April 10, 2020): 78–94. http://dx.doi.org/10.15642/jik.2020.10.1.78-94.
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This article discusses how to communicate in empowering groups with disabilities at UMKM Batik Wistara Indonesia. The purpose of this study is to describe the communication process carried out by UMKM Batik Wistara Indonesia to these disabled employees. This research uses a qualitative approach with descriptive methods.
The results of this study indicate that the communication process carried out by employees with disabilities uses the Schramm model and the interactional communication model, by applying a circular communication pattern. The form of the communication process carried out is interpersonal communication by referring to no limitations in communicating. Owners and managers of UMKM Batik Wistara Indonesia, when communicating with disabled employees at UMKM use egalitarian ways, so that employees can work comfortably without pressure from the manager
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Webb, Helena. "Naturally Occurring Interactions and Guidance Codifications in Healthcare Communication Analysis: the Case of Praising Obese Patients." International Review of Social Research 3, no. 2 (June 1, 2013): 29–50. http://dx.doi.org/10.1515/irsr-2013-0009.
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Abstract: Studies of face-to-face communication illuminate the ways in which the conduct and outcome of healthcare encounters is contingent on the interactions that occur within them. Work in this field benefits from the increasing availability and acceptance of recording technologies for data collection, enabling the production of richly detailed investigations of real-time healthcare communication. At the same time the growing interest within healthcare professions in inter-personal communication has lead to codification of interactional practices in guidance and training documents. This article argues that the intersection of these two developments presents a significant opportunity for fruitful research: analyses of naturally occurring communication in consultations can take the interactional practices prescribed in guidance and training documents as a topic or starting point for investigation. The subsequent results enhance empirical and conceptual knowledge whilst also offering a commentary on the guidance prescriptions. To demonstrate this, the article reports on a conversation analytic investigation of compliments in specialist obesity consultations prompted by guidance recommending the praise of these patients ‘every opportunity’. The findings reveal that the actions of praise-giving and response are interactionally complex in this kind of setting and closely associated with certain institutional and normative dynamics, thereby the guidance is less straightforwardly positive than it at first appears. By advancing analytic understanding and offering practical implications this kind of approach makes a substantial contribution to the interpersonal level of healthcare communication analysis.
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Jung, YeonJoo, YouJin Kim, Hikyoung Lee, Robin Cathey, Julie Carver, and Stephen Skalicky. "Learner perception of multimodal synchronous computer-mediated communication in foreign language classrooms." Language Teaching Research 23, no. 3 (November 1, 2017): 287–309. http://dx.doi.org/10.1177/1362168817731910.
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Recently, second language (L2) instruction has benefitted from the development of instructional technology such as synchronous computer-mediated communication (SCMC). The present study was conducted to investigate learner perception of the effectiveness of SCMC interactions for L2 learning and building intercultural competence. Students ( n = 55) from three different universities in Korea, Japan, and Taiwan participated in a joint online class for one semester. The purpose of the class was to facilitate students’ development of linguistic and intercultural competence by interacting with peers from different cultures online. This study set out to examine the relation between learner perception and interactional features during group discussions. A range of data collection instruments were employed, including a questionnaire to track change in learner perception over time, interviews, and transcripts of interactions during each chat session. Results from linear mixed effect models suggest that among various interactional features, the following two variables were found to be significant predictors of positive attitudes towards SCMC: the amount of students’ attention to language and cultural issues during online discussion. Findings are discussed in light of developing effective SCMC-based language courses.
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Aggarwal-Gupta, Meenakshi, and Rajiv Kumar. "Look Who's Talking! Impact of Communication Relationship Satisfaction on Justice Perceptions." Vikalpa: The Journal for Decision Makers 35, no. 3 (July 2010): 55–66. http://dx.doi.org/10.1177/0256090920100304.
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Communication in an organization forms an important part of most organizational processes. Effective communication leads to not only successful implementation of other processes such as change and divestitures, but also to positive organizational perceptions among employees. It encourages the perceptions of distributive and procedural justice leading to greater job satisfaction and performance among employees. This study looked at communication relationship satisfaction (CRS) and its impact on perceptions of distributive, procedural, and interactional justice. Communication relationship satisfaction (CRS) is an umbrella concept to convey the extent to which available information meets the task-related and general information needs of employees. Employees assess their satisfaction with communications inside organizations on four different facets: (a) with supervisors (b) with peers (c) with top management and (d) with the organization as such (Putti, Aryee and Phua, 1990). Perceived justice is a multi-dimensional construct encompassing three dimensions, namely distributive, procedural, and interactional justice. Distributive justice refers to the perceived fairness of the tangible outcomes of a dispute, negotiation, or decision involving two or more parties. Procedural justice refers to the perceived fairness of the policies, procedures, and criteria used by decision makers in arriving at the outcome of a dispute or negotiation. Interactional justice refers to the manner in which people are treated during the conflict resolution process Building upon previous research, we predicted that CRS across all facets will be positively related to all forms of organizational justice. We also predicted that CRS with top management will be the strongest predictor of distributive and procedural justice and CRS with supervisor will be the strongest predictor of interactional justice 292 executives belonging to different organizations were surveyed and the results supported the hypotheses: CRS was found to be strongly related to all the three components of organizational justice. Employees appeared to give far more importance to communication from the top management and their immediate supervisors than to the general communication from the organization as an entity. The results of this study become important in light of the recent layoffs and changes that are occurring in the corporate world. Clearly, any communication likely to impact perceptions of justice should be routed through the more appropriate channels.
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Busch, Florian. "The interactional principle in digital punctuation." Discourse, Context & Media 40 (April 2021): 100481. http://dx.doi.org/10.1016/j.dcm.2021.100481.
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Nair-Venugopal, Shanta. "An interactional model of English in Malaysia." Asian Business Discourse(s) Part II 16, no. 1 (May 11, 2006): 51–75. http://dx.doi.org/10.1075/japc.16.1.04nai.
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This article argues for an interactional model of English as contextualised language use for localised business purposes. Two observations on the ground provided the impetus for the argument. One, that business communication skills training in English in Malaysia is invariably based on the prescribed usage of commercially produced materials. Two, that communication skills training in English is a lucrative model-dependent industry that supports the logic of the triumphalism of specific models of English as an international or global language (Smith 1983; Crystal 1997), or as the language of international capitalism. Yet a functional model of interaction operates actual workplace settings in Malaysia. Such evidence counters marketing mythologies of purportedly universal forms of language use in business contexts worldwide. It exposes the dichotomy that exists between the prescribed patterns of English usage such as those found in the plethora of commercially produced materials, and those of contextualised language use, as business discourse in real-time workplace interactions. Not least of all, it provides support for an indigenous model as an appropriate response to a pervasive global ideology at work. To ignore this phenomenon is to deny the pragmatic relevance of speaking English as one of the languages of localised business which is just as vital for national economies as the big business of international capitalism.
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Morel, Étienne, Claudia Bucher, Simona Pekarek Doehler, and Beat Siebenhaar. "SMS communication as plurilingual communication." SMS Communication: A linguistic approach 35, no. 2 (December 31, 2012): 260–88. http://dx.doi.org/10.1075/li.35.2.08mor.
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The use of more than one language in SMS communication is widespread, yet has remained relatively underexplored in the existing research. In this paper we ask: What methodological and conceptual tools are needed for empirically investigating code-switching in large databases of SMS communication? We show that the investigation of SMS communication calls for an adaptation of the conceptual and the methodological apparatus of classical code-switching studies, which have been typically concerned with the analysis of spoken, mostly interactional, data. We argue for a broad understanding of code-switching that comprises switching between natural languages and language varieties along with style shifts as well as switching between language and other semiotic systems (ideographic switching). We also document, as a key feature of SMS communication, hybrid forms of language use that blur the boundaries between what we commonly call languages (e.g. homographs, mixed spellings or allogenisms), and we suggest that these possibly indicate that SMS communication has become one site where the tension between localized and globalized social practices is played out. The study presented here is part of an inter-university research project, entitled “SMS communication in Switzerland: Facets of linguistic variation in a multilingual country”, based on a corpus of 26,000 authentic messages collected between 2009 and 2011.
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Beghetto, Ronald A. "Creative Openings in the Social Interactions of Teaching." Creativity. Theories – Research - Applications 3, no. 2 (December 1, 2016): 261–73. http://dx.doi.org/10.1515/ctra-2016-0017.
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AbstractWhat role does creativity play in the social interactions of teaching? The purpose of this brief communication is to address this question by introducing the concept of creative openings. Creative openings refer to unexpected breaks in otherwise planned teaching interactions that result in new and meaningful insights, perspectives and understandings. The concept of creative openings builds on recent work that has endeavored to explore how creative thought and action can emerge in the socio-psychological and material interactions of practice. The article opens by briefly introducing creative openings, highlights three key moment (interactional ruptures, interactional responses and interactional outcomes) that researchers can use to examine the trajectory of creative openings. The article closes with a brief example that illustrates these key moments and how they might be represented diagrammatically. Directions for future research are also discussed.
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Ross, Steven. "Listener response as a facet of interactional competence." Language Testing 35, no. 3 (June 19, 2018): 357–75. http://dx.doi.org/10.1177/0265532218758125.
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Interactional competence has been variously defined as turn-taking ability, paralinguistic features of communication such as eye contact, gesture, and gesticulation, and listener responses. In existing assessment systems such as the oral proficiency interview (OPI), interactional competence is only rarely explicitly factored into the holistic task-based rating system. The present article explores the potential relevance of a facet of interactional competence, listener response, in contrastive interviewers conducted structurally distinct languages, Japanese and English. The analytic focus through micro-analysis of the interview interaction aims to consider evidence of how the candidate’s listener responses audible through backchannels might be consistently identified as distinct from existing rating criteria such as fluency, accuracy, and coherence, and whether listener responses as interactional competence might be distinct from, or subsumable under, these facets of speaker proficiency.
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Wright, Lorraine M. "Older Adults and Their Families: An Interactional Intervention That Brings Forth Love and Softens Suffering." Journal of Family Nursing 25, no. 4 (July 25, 2019): 610–26. http://dx.doi.org/10.1177/1074840719864093.
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When assisting older adults and their families, the most useful family nursing conceptual skill is embracing the belief that “illness is a family affair.” This illness belief summons a systemic or interactional focus specifically on relationship communication patterns. Uncovering maladaptive and distressing familial interactions, a family nurse can intervene and offer ideas for more loving and caring interactional patterns. Three brief and one detailed clinical case example, illustrating how to conceptualize interactional patterns and how to intervene, are offered. This article also presents the author’s firsthand caregiving experience with its accompanying joys and pitfalls. Despite her decades of clinical practice and professional assistance to numerous elderly families, the caregiving and interactions with her father held no guarantee of being filled with consistent care and love. Although not easily applicable to one’s own family, focusing on the interrelationships with the elderly and their families, the embedded interactional patterns become the crucial ingredient to facilitate more satisfying and loving relationships.
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Roza, Veni. "Translingual Negotiation Strategies Used by English Students to Build Classroom Interaction in a Translation Class." Lingua Cultura 13, no. 1 (February 20, 2019): 21. http://dx.doi.org/10.21512/lc.v13i1.5214.
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This research aimed at revealing what kind of translingual strategies that were practiced by the sixth-semester students to build interaction in the translation class. This qualitative research conducted through observing students’ interaction in translation class (using English, bahasa Indonesia, and Minangkabau languages). The researcher finds that four macro strategies proposed by Canagarajah (2013): envoicing, recontextualization, interactional, and entextualization strategies are consciously used by students during communication. Envoicing strategies are used by way of word coinage, foreignization, as well as code switching and code mixing dominantly by students while asking and clarifying information. Recontextualization strategies are done through the use of the feature of linguistic form such formulaic Islamic greeting in Arabic preceding the talk. Interactional strategies used are confirmation check, check, clarification request, and recast. Interestingly more competent students use simplification in communication, and less competent speakers use leveling as entextualizationstrategies. The use of these strategies in speaking helps students (as speakers) to establish classroom interaction.
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Lu, Yanfang. "The Analysis of the Features of Interaction in Instructed SLA." Theory and Practice in Language Studies 11, no. 4 (April 1, 2021): 447–56. http://dx.doi.org/10.17507/tpls.1104.15.
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This study investigates the interaction in university instructed setting in China. It reveals the interactional patterns, the strategies used in the negotiation of meaning and language forms being negotiated in classroom. The results show that the most frequently used interactional pattern and strategy of negotiation of meaning is IRF and comprehension check. But data shows that more complicated interactional patterns such as IRF(I)RF, IR [I1 R1 (I2 R2)] F and IR1F1 / R2F2 are being used. They are beneficial in promoting students’ language production. And we also found that there is focus on form in the negotiation of meaning, which can help to raise learner’s awareness of language forms in meaningful communication.
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Li, Zongchao. "From power to punishment: consumer empowerment and online complaining behaviors." Internet Research 29, no. 6 (December 2, 2019): 1324–43. http://dx.doi.org/10.1108/intr-05-2018-0232.
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Purpose The purpose of this paper is to examine how psychological empowerment affects individuals’ likelihood of publicly punishing a company with whom they had unsatisfactory experiences through online complaining behaviors. Design/methodology/approach A 3 (intrapersonal empowerment: high/low/control) by 3 (interactional empowerment: high/low/control) online experiment was designed using the priming technique. Following the priming tasks, participants were given a scenario in which a restaurant failed their expectations followed by dependent and control measures. Findings Results revealed a significant main effect of interactional empowerment: participants in the low interactional empowerment condition reported being less likely to engage in the revenge-motivated online public complaining behaviors than participants in the control condition. The study also found a significant interaction effect between interactional and intrapersonal empowerment. Practical implications The study findings yield practical application for crisis management and relationship management. Understanding the linkage between power and online complaining behaviors should help corporate communication professionals to better perform risk assessment, environmental scanning and crisis communication and management. Originality/value Limited empirical studies have investigated the linkage between empowerment and online complaining behaviors in the consumer context. The present study fills this gap by conceptualizing online public complaining as a revenge-motivated behavior. The study yields both theoretical and practical implications.
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Gibson, Will. "Sensory communication in YouTube reviews: The interactional construction of products." Discourse & Communication 14, no. 4 (March 19, 2020): 383–403. http://dx.doi.org/10.1177/1750481320910523.
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This study draws on interactionist frameworks of sensorial communication to analyse product reviews on YouTube. Existing studies of YouTube review work have focused on how vloggers manage conflicting neoliberal identity discourses such as ‘authenticity’, ‘being entertaining’ and ‘selling’. I argue that this focus has been at the expense of the communicative work involved in constructing products in reviews, and I suggest that identity issues should be conceptually expanded through a much broader focus on communicative action and conventions of practice. In order to achieve a first step in this expansion, my analysis focusses on reviewers’ sensorial engagement with objects and explores the communicative processes through which they symbolically transform products into enlivened, sensorially rich phenomena. I argue that these communicative strategies are important for situating neoliberal discourses within ‘mundane’ actions of description and in broader cultural practices of reviewing.
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Setiawan, Monica Widyawati. "Behavior Changes by Interactional Model of Communication on Physician Prescription." Health Care 2, no. 3 (2014): 52. http://dx.doi.org/10.12966/hc.08.01.2014.
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Candidi, Matteo, Arianna Curioni, Francesco Donnarumma, Lucia Maria Sacheli, and Giovanni Pezzulo. "Interactional leader–follower sensorimotor communication strategies during repetitive joint actions." Journal of The Royal Society Interface 12, no. 110 (September 2015): 20150644. http://dx.doi.org/10.1098/rsif.2015.0644.
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Non-verbal communication is the basis of animal interactions. In dyadic leader–follower interactions, leaders master the ability to carve their motor behaviour in order to ‘signal’ their future actions and internal plans while these signals influence the behaviour of follower partners, who automatically tend to imitate the leader even in complementary interactions. Despite their usefulness, signalling and imitation have a biomechanical cost, and it is unclear how this cost–benefits trade-off is managed during repetitive dyadic interactions that present learnable regularities. We studied signalling and imitation dynamics (indexed by movement kinematics) in pairs of leaders and followers during a repetitive, rule-based, joint action. Trial-by-trial Bayesian model comparison was used to evaluate the relation between signalling, imitation and pair performance. The different models incorporate different hypotheses concerning the factors (past interactions versus online movements) influencing the leader's signalling (or follower's imitation) kinematics. This approach showed that (i) leaders' signalling strategy improves future couple performance, (ii) leaders used the history of past interactions to shape their signalling, (iii) followers' imitative behaviour is more strongly affected by the online movement of the leader. This study elucidates the ways online sensorimotor communication help individuals align their task representations and ultimately improves joint action performance.
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Schiller, Ulene, and Gideon de Wet. "Communication, indigenous culture and participatory decision making amongst foster adolescents." Qualitative Social Work 17, no. 2 (August 30, 2016): 236–51. http://dx.doi.org/10.1177/1473325016662329.
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This paper analyses the experiences of adolescents in foster care placement with specific reference to participatory decision making in an indigenous African cultural context in South Africa. The emphasis is on the voices of foster adolescents in an indigenous African cultural context and their experiences of inequality when communicating and expressing opinions. The theoretical framework adopted was Interactional Communication Theory in which individuals interact through the use of symbols to co-create and interpret meaning. This theory incorporates some elements of systems theory with the emphasis on the interrelatedness quality as integral to the communication processes. A qualitative exploratory research study was done with 29 adolescents in foster care. Semi-structured interviews were conducted with 13 adolescent participants and as well as enriching the data with two focus groups consisting of eight adolescents in each group. Findings indicate a lack of openness of the foster care system in terms of the communication approach, international covenants and legislation that was used. The approach used was not based on interactional practices and perpetuated inequalities amongst adolescents. Also, the socio-cultural context of the foster family played a major inhibiting and determining role for adolescents regarding the level of free and open communication in their placement pertaining to decision making.
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Bailey, Benjamin. "Communication of respect in interethnic service encounters." Language in Society 26, no. 3 (September 1997): 327–56. http://dx.doi.org/10.1017/s0047404500019497.
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ABSTRACTDivergent practices for displaying respect in face-to-face interaction are an ongoing cause of tension in the US between immigrant Korean retailers and their African American customers. Communicative practices in service encounters involving Korean customers contrast sharply with those involving African American customers in 25 liquor store encounters that were videotaped and transcribed for analysis. The relative restraint of immigrant Korean storekeepers in these encounters is perceived by many African Americans as a sign of racism, while the relatively personable involvement of African Americans is perceived by many storekeepers as disrespectful imposition. These contrasting interactional practices reflect differing concepts of the relationship between customer and storekeeper, and different ideas about the speech activities that are appropriate in service encounters. (Intercultural communication, respect, service encounters, African Americans, Koreans)
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Pouw, Wim, Shannon Proksch, Linda Drijvers, Marco Gamba, Judith Holler, Christopher Kello, Rebecca S. Schaefer, and Geraint A. Wiggins. "Multilevel rhythms in multimodal communication." Philosophical Transactions of the Royal Society B: Biological Sciences 376, no. 1835 (August 23, 2021): 20200334. http://dx.doi.org/10.1098/rstb.2020.0334.
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It is now widely accepted that the brunt of animal communication is conducted via several modalities, e.g. acoustic and visual, either simultaneously or sequentially. This is a laudable multimodal turn relative to traditional accounts of temporal aspects of animal communication which have focused on a single modality at a time. However, the fields that are currently contributing to the study of multimodal communication are highly varied, and still largely disconnected given their sole focus on a particular level of description or their particular concern with human or non-human animals. Here, we provide an integrative overview of converging findings that show how multimodal processes occurring at neural, bodily, as well as social interactional levels each contribute uniquely to the complex rhythms that characterize communication in human and non-human animals. Though we address findings for each of these levels independently, we conclude that the most important challenge in this field is to identify how processes at these different levels connect. This article is part of the theme issue ‘Synchrony and rhythm interaction: from the brain to behavioural ecology’.
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Tomlinson, Edward C. "The impact of apologies and promises on post‐violation trust." International Journal of Conflict Management 23, no. 3 (June 29, 2012): 224–47. http://dx.doi.org/10.1108/10444061211248930.
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PurposeThis research aims to separate the effect of a promise from an apology, examine interactional justice as a theoretical mechanism explaining the relationship between these accounts and post‐violation trust, examine how message content compares to the gesture of sending a message, and test offense severity as a moderator.Design/methodology/approachThis study employed the Trust Game.FindingsResults indicated significant apology × promise and apology × promise × offense severity interactions on interactional justice, and interactional justice fully mediated the relationship between promises and post‐violation trust.Research limitations/implicationsAlthough this study was completed using a laboratory game with anonymous partners, results suggest that interactional justice provides a means for relationships to quickly get back on track after a violation. Specifically, promises provide “forward‐looking” information (trustworthy intent) and interpersonal sensitivity (demonstration of courtesy and concern) that enable interactional justice to affect subsequent trust.Practical implicationsThese findings attest to the efficacy of clear accounts to foster interactional justice; in particular, apologies lead to higher interactional justice for less serious offenses. Furthermore, accounts that are “forward‐looking” lead to higher post‐violation trust via interactional justice perceptions.Originality/valueRecent empirical studies suggest that apologies are associated with higher post‐violation trust, but, unlike this article, have not explicated this process or its boundary conditions.
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Tang, Xiaofei. "Task-based interactional sequences in different modalities." Applied Pragmatics 2, no. 2 (August 17, 2020): 174–98. http://dx.doi.org/10.1075/ap.19010.tan.
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Abstract Recent research on Task-Based Language Teaching (TBLT) showed the efficacy of using computer-mediated communication (CMC) to promote second language (L2) learning (Ziegler, 2016). However, few studies compared the interactional sequences during task-based interaction across different modalities (e.g., oral and written chat). It is thus not clear how different task modalities mediate task-based interaction and L2 learning opportunities. To fill this gap, this study compared CMC written chat and face-to-face (FTF) oral chat for interactional sequences during decision-making tasks. Participants were 20 learners of Chinese (high-elementary to intermediate level) in a U.S. university. Ten participants completed the tasks in CMC, while the other 10 completed the same tasks in FTF. The interaction data were analyzed for frequency and patterns of interactional strategies. Three types of interactional sequences emerged in both groups: orientating to tasks, suggesting actions and evaluating suggestions. CMC participants suggested actions more frequently than FTF participants. While both groups predominantly agreed with proposed suggestions, CMC dyads expressed disagreement three times more than FTF dyads. CMC dyads also used more utterances to manage task progress. Findings are discussed in terms of the interactional organizations and their potential influence on task-based language use in different modalities.
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Saidi, M.Hum, Dr Acep Iwan, Dyah Gayatri Puspitasari, and Harifa Ali Alba Siregar. "POLA-POLA KOMUNIKASI DALAM KEBUDAYAAN DIGITAL." Jurnal Sosioteknologi 18, no. 1 (April 30, 2019): 74–90. http://dx.doi.org/10.5614/sostek.itbj.2019.18.1.6.
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Artikel ini berisi kajian tentang relasi interaksional masyarakat di dunia virtual di Indonesia. Relasi tersebut dipahami telah membentuk sebuah kebudayaan tersediri, yakni kebudayaan di dunia virtual, yang dalam kajian ini disebut sebagai kebudayaan digital. Relasi interaksional yang dimaksud tidak lain adalah cara bagaimana informasi diproduksi, didistribusikan, dan dipertukarkan dalam proses komunikasi. Dengan menggunakan metode netnografi— sebuah metode yang merupakan pengembangan dari etnografi menjadi “cyber-etnografi†atau etnografi virtual—ditemukan beberapa pola tentang bagaimana proses komunikasi tersebut berlangsung, antara lain pola komunikasi berbasis “temanâ€, komunikasi tanpa pengirim dan komunikasi berbasis tanda semiosis. Dasar dari semua pola itu adalah tradisi kelisanan yang sejak awal memang telah melekat menjadi semacam “DNA†kebudayaan Indonesia. Oleh sebab itu, komunikasi atau interaksi online dalam kebudayaan digital Indonesia tidak pernah menjadikan komunikasi face to face (kopi darat) tersisihkan. Alih-alih demikian, komunikasi dalam dunia online menjadi bagian dari proses menuju pada komunikasi face to face.  This article contains a study of interactional relations of people on the virtual world in Indonesia. The relationship is understood to have formed a particular culture, namely virtual culture, which is referred to as digital culture in this study. The interactional relations are the way in which information is produced, distributed, and exchanged in a communication process. Using netnography method —a method developed from ethnography into “cyber-ethnography†or virtual ethnography—, several patterns about how the communication process takes place were found. The patterns include communication based on “friendsâ€, communication without senders, and communication based on signs of semiosis. The basis of all these patterns is the oral tradition which has been inherited to be the “DNA†of Indonesian culture since long time ago. Thus, online communication or interaction in Indonesian digital culture has never made face to face communication (meet up) excluded. Instead, communication in the online world becomes a part of the process towards face to face communication. Â
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Zainal, Anna Gustina, Toni Wijaya, and Andy Corry Wardhani. "Communication Strategy of Relationship Chat Account Manager in Managing the Follower." Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia 6, no. 1 (June 15, 2021): 32–43. http://dx.doi.org/10.25008/jkiski.v6i1.363.
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Each social media account created by users has its own purpose and meaning,. That is to attract the sympathy of the audience, Just like in real world, humans cannot live without socializing and interacting each other. This research was designed to find out the communication strategy of social media account managers in managing followers. This study used an interactional communication strategy with qualitative descriptive method. The results showed that the communication strategy used to manage the "chat relationship" account is the interactional communication strategy. This model had been used because followers have different backgrounds, knowledge, experiences, and cultures that affect each person in interpreting message. There are many factors as key success to running an online-based business through social media "relationships chat" account in order to increase followers loyalty in accordance with the strategy adopted by the account managers. Several management strategies had been applied such as a presentation to the audience, audience segmentation, consistency in providing entertainment to the audience, consistency of the characteristics and features needed, constantly looking for the latest entertainment innovations, communicating directly with consumers to support activities, and creating cooperation between account managers are being the key success to gain sympathy and loyalty from followers.
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Senkbeil, Karsten. "Idioms in intercultural communication." Intercultural Pragmatics and Cultural Linguistics 7, no. 1 (July 8, 2020): 38–62. http://dx.doi.org/10.1075/ijolc.00026.sen.
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Abstract This paper combines central ideas from Intercultural Pragmatics and Cultural Linguistics to rethink an issue that has been amply discussed in various branches of linguistics: idioms, ‘phrasemes,’ and other forms of fixed-form figurative language, when used in intercultural communication (ICC). It argues that an interaction-oriented approach needs to think beyond the description and mapping of idioms in different languages and cultures, and apply both pragmatic and cognitive linguistic approaches to explain if and how idiomatic language works (or does not work) in ICC. Methodologically, this paper relies on a combination of empirical approaches. A data-inductive analysis of authentic intercultural discourse involving native speakers of German, Afrikaans, and Zulu, who use English as a lingua franca in a project management setting provides interesting real-life examples of the pragmatic aspects of idiomatic language in authentic ICC. The results of this pragmalinguistic analysis have inspired and are accompanied by a deductive-experimental study, using questionnaires for speakers of various native languages (Arabic, German, Russian, Spanish, Turkish), testing the cross-linguistic communicability of English idioms in a ‘laboratory setting.’ These experiments show that an appreciation of both the embodied and empractic-interactional dimensions of idioms promises insights into how figurative language and fixed-form expressions are used successfully or unsuccessfully in ICC and why.
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Plug, Ilona, Wyke Stommel, Peter L. B. J. Lucassen, Tim C. olde Hartman, Sandra Van Dulmen, and Enny Das. "Do women and men use language differently in spoken face-to-face interaction? A scoping review." Review of Communication Research 9 (2021): 43–79. http://dx.doi.org/10.12840/issn.2255-4165.026.
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Although the question of whether women and men speak differently is a topic of hot debate, an overview of the extent towhich empirical studies provide robust support for a relationship between sex/gender and language is lacking. Therefore, the aim of the current scoping review is to synthesize recent studies from various theoretical perspectives on the relationship between sex/gender and language use in spoken face-to-face dyadic interactions. Fifteen empirical studies were systematically selected for review, and were discussed according to four different theoretical perspectives and associated methodologies. More than thirty relevant linguistic variables were identified (e.g., interruptions and intensifiers). Overall, few robust differences between women and men in the use of linguistic variables were observed across contexts, although women seem to be more engaged in supportive turn-taking than men. Importantly, gender identity salience, institutionalized roles, and social and contextual factors such as interactional setting or conversational goal seem to play a key role in the relationship between speaker’s sex/gender and language used in spoken interaction.
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Singh, Jaywant, and Benedetta Crisafulli. "Managing online service recovery: procedures, justice and customer satisfaction." Journal of Service Theory and Practice 26, no. 6 (November 14, 2016): 764–87. http://dx.doi.org/10.1108/jstp-01-2015-0013.
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Purpose The internet has changed the way services are delivered and has created new forms of customer-firm interactions. Whilst online service failures remain inevitable, the internet offers opportunities for delivering efficient service recovery through the online channel. Notwithstanding, research evidence on how firms can deliver online service recovery remains scarce. The purpose of this paper is to investigate the impact of two online service recovery strategies – online information and technology-mediated communication – on customer satisfaction, switching and word of mouth intentions. Design/methodology/approach A scenario-based experiment is employed. Data are analysed using partial least squares structural equation modelling. Findings Online information and technology-mediated interactions can be used as online service recovery strategies. When fair, online service recovery can restore customer satisfaction, lower switching and enhance positive word of mouth. Interactional justice delivered through technology-mediated communication is a strong predictor of satisfaction with online service recovery. Yet, customers in subscription services show greater expectations of online service recovery than those in non-subscription services. Research limitations/implications Further research could examine the impact of online service recovery on relational constructs, such as trust. Since customers participate in the online recovery process, future research could investigate the role of customers as co-creators of online service recovery. Practical implications Service managers should design online recovery strategies that meet customer need for interactional justice, for example, bespoke e-mails, and virtual chat communications with genuine customer care. Originality/value Online information and technology-mediated communication function as online service recovery strategies. Customer perceptions of justice towards online service recovery restore satisfaction, and encourage loyal behaviour.
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TANAKA, HIROKO. "Adverbials for turn projection in Japanese: Toward a demystification of the “telepathic” mode of communication." Language in Society 30, no. 4 (October 2001): 559–87. http://dx.doi.org/10.1017/s004740450100402x.
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This article employs conversation analysis to investigate the role of adverbials in Japanese talk-in-interaction for the projection of further talk and some implications this has for interactional styles. Through examination of naturally occurring talk, it is first observed that a typical usage of adverbials is in some position preceding the predicate, although they are also appended as post-predicate additions. Second, when adverbials are produced prior to a predicate, evidently they can strongly project a forthcoming predicate within the particular interactional context. Given the importance of predicates within Japanese turns, adverbials have a major part to play, not only in assisting participants to foreshadow a probable unfolding of an utterance, but also to enable recipients to achieve early alignment with emerging talk and to expedite the implementation of subsequent actions. These features are shown to be a powerful resource in the facilitation of seemingly implicit styles of communication.
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Monteoliva-García, Eloísa. "The collaborative and selective nature of interpreting in police interviews with stand-by interpreting." Interpreting. International Journal of Research and Practice in Interpreting 22, no. 2 (July 7, 2020): 262–87. http://dx.doi.org/10.1075/intp.00046.mon.
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Abstract This study explores interaction in two authentic interpreter-mediated police interviews with suspects. The analysis focuses on the interpreting regime used: stand-by interpreting. The interactional regime in the analysed interviews featured exolingual communication in English between a Spanish-speaking suspect with emerging competencies in English and English-speaking interviewers, with intermittent interpreter participation. Drawing on Conversation Analysis and interactional sociolinguistics, this study analyses how the interpreting regime was negotiated, how it was constructed over the course of the interviews, and the observable function of interpreting episodes. The analysis revealed a markedly collaborative nature of stand-by interpreting, differences in the distribution of interactional power over interpreting episodes among the three participants depending on their activity role and the interview phase, and the multimodal nature of turn-management. Interpreting was used selectively as a resource to either repair or prevent miscommunication, aligning with the way the interpreting regime was set up. Rather than advocating for or against the stand-by mode of interpreting, this paper describes its features in the police interview and highlights both its potential and its risks for communication in interpreter-mediated police interviews as a discourse genre.
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Atkins, Sarah. "Assessing health professionals’ communication through role-play: An interactional analysis of simulated versus actual general practice consultations." Discourse Studies 21, no. 2 (October 29, 2018): 109–34. http://dx.doi.org/10.1177/1461445618802659.
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Simulations, in which healthcare professionals are observed in dialogue with role-played patients, are widely used for assessing professional skills. Medical education research suggests simulations should be as authentic as possible, but there remains a lack of linguistic research into how far such settings authentically reproduce talk. This article presents an analysis of a corpus of general practice simulations in the United Kingdom, comparing this to a dataset of real-life general practitioner (GP) consultations. Combining corpus linguistic and conversation analytic methodologies, key interactional features of the simulations are identified, particularly those associated with successful/unsuccessful performance in terms of the examiner’s grading. The corpus analysis identifies various forms of the phrase ‘tell me more about’ to occur significantly more frequently in the simulations compared to real GP consultations, typically in the opening sequences and most frequently in successful cases. It falls to a conversation analysis of the data, examining this phrase within the interactional context of these opening sequences, to better understand the actions it performs. Successful candidates in the simulations are found to perform a consistent sequential pattern, often incorporating this phrase. Although simulated, these interactions have real professional consequences for those being assessed. Linguistic findings about what constitutes successful interaction or differences to real-life practice therefore have important implications for professional education and assessment.
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MacGeorge, Erina L., Lisa M. Guntzviller, Sara E. Branch, and Liliya Yakova. "Advice in Interaction: Quantity and Placement of Problem-Solving Behaviors." Communication Research 46, no. 6 (October 14, 2015): 811–37. http://dx.doi.org/10.1177/0093650215607612.
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Prior research has given insufficient attention to the effects of interaction behavior on responses to advice. We drew on theories of advice evaluation and supportive communication to propose hypotheses about the influence of problem-focused behavior (advice, planning, offers, and requests) and its interactional placement for advice outcomes. After naturalistic support interactions with friends, advice recipients ( N = 165) completed measures of advice quality, intention to implement advice, advisor helpfulness, and conversational satisfaction. The interactions were coded for quantity of advice, offers, plans, and requests. Advice, planning, and requests affected outcomes in theoretically relevant ways. Findings are discussed with respect to improving theory, and practical implications for advisors.