Dissertations / Theses on the topic 'Integrated Marketing Communications Models'
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Kolsarici, Nalca Ceren. "Flexible models of integrated marketing communication effects." Thesis, McGill University, 2009. http://digitool.Library.McGill.CA:80/R/?func=dbin-jump-full&object_id=66860.
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This thesis comprises three essays and investigates complex effects of integrated marketing communications, using advanced statistical and econometric models. The first essay focuses on the measurement of complex multi-media communications effects such as thresholds, saturation levels and cross-media synergies. We use, MARS, a non-parametric regression method based on multivariate adaptive splines, and show that it, successfully trading-off the bias reduction and variance increase, performs superior to parametric and non-parametric benchmarks in model fit and predictive validity. The results provide compelling evidence to one or more threshold points, saturation levels, early saturation for newspaper advertisements and support for possible supersaturation for certain media. Moreover, we quantify the observed threshold and saturation levels using non-parametric derivatives and find that majority of the media perform in inefficient spending ranges. The second essay examines the dynamic effects of direct-to-consumer advertising (DTCA) in a market where regulations impose restrictions on the type and content of prescription pharmaceutical advertising. We identify three research questions that should be of great managerial interest: Whether DTCA is a reasonable option to choose under these regulations. If so, which type of DTCA is more effective, and when? We pursue these questions by examining data on new and refill prescriptions for a novel pharmaceutical through the implementation of an Augmented Kalman Filter with continuous state and discrete observations (AKF(C-D)). Our findings suggest the presence of complex DTCA dynamics for the two types of regulation-induced advertising messages. We discuss implications and provide extensive validation tests that confirm the superiority of our modeling approach. The final essay investigates the influence of market heterogeneity on the consumer and physician directeCette thèse comprend trois essais et examine les effets complexes des communications marketing intégrées, utilisant des modèles statistiques et économétriques avancés. Le premier essai se concentre sur la mesure des effets complexes des communications multimédia comme les seuils minimums, les niveaux de saturation et les synergies des médias croisés. Nous utilisons, MARS, une méthode de régression non paramétrique basée sur des courbes adaptatives multivariables, et ce qui démontre qu'équilibrant avec succès la réduction de l'erreur moyenne et de l'écart de l'augmentation, MARS s'exécute mieux aux points de référence paramétriques et non paramétriques dans l'ajustement du modèle et la validité prédictive. Les résultats fournissent la preuve irréfutable d'un ou plusieurs points de seuil minimum, de niveaux de saturation, de la saturation précoce pour les publicités dans la presse écrite et d'un appui pour une possible sursaturation de certains médias. De plus, nous évaluons quantitativement le seuil observé et les niveaux de saturation en utilisant des dérivés non paramétriques et constatons que la majorité des médias s'exécute dans des gammes de dépenses inefficaces.Le deuxième essai examine les effets dynamiques de la publicité directe au consommateur (DTCA) dans un marché où les règlements imposent des restrictions sur le type et le contenu de la publicité pour les prescriptions pharmaceutiques. Nous identifions trois questions de recherche qui devraient être de grand intérêt en gestion, c'est-à-dire : Si la DTCA est une option raisonnable à choisir conformément à ces règlements ? S'il en est ainsi, quel type de DTCA est le plus efficace et quand ? Nous poursuivons ces questions en examinant des données sur les nouvelles prescriptions et les renouvellements de prescriptions pour un nouveau médicament par la mise en oeuvre d'un Filtre Kalman Augm
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Butkouskaya, Vera. "Antecedents and consequences of integrated marketing communications (IMC): testing a theoretical models from firms' and customers' perspectives in spain and belarus." Doctoral thesis, Universitat Autònoma de Barcelona, 2017. http://hdl.handle.net/10803/458127.
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La Tesis Doctoral trata sobre las Comunicaciones Integradas de Marketing (CIM) y se compone de tres partes interrelacionadas que estudian: los antecedentes y las consecuencias del concepto CIM desde el punto de vista de la empresa, el concepto CIM como mediador y los factores que influyen en su efectiva implementación, y CIM basado en la percepción del consumidor.
Mejorado por el avance en las tecnologías, el crecimiento de la competencia y la incertidumbre en el mercado, el concepto CIM evolucionó de un simple instrumento de coordinación táctica a una capacidad dinámica de marketing. Su evolución y una mayor participación en los procesos gerenciales determinan la necesidad de su revisión y mejor comprensión. Basado en la teoría de las capacidades dinámicas, CIM, cuando se combina con la estrategia correcta, puede traer una ventaja competitiva a la empresa y afectar positivamente su rendimiento. Sin embargo, investigaciones anteriores sugieren que las empresas pueden enfrentarse a obstáculos al implementar CIM. En primer lugar, los factores endógenos, incluyendo los efectos relacionados con la gestión interna de negocios y en segundo lugar, factores exógenos, relacionados con los efectos ambientales externos. Además, teniendo en cuenta la relación directa entre los antecedentes estratégicos de CIM y el rendimiento de la empresa, se sugiere el efecto de mediación de CIM. Finalmente, a pesar del enfoque centrado en el consumidor del concepto CIM, los investigadores se han centrado principalmente en analizarlo desde un punto de vista empresarial, pasando por alto la opinión del cliente.
Partiendo de las teorías de las dimensiones institucionales y culturales, para el proceso de recolección de datos se seleccionaron dos países económica y culturalmente diferentes, una economía de transición (Bielorrusia) y una economía desarrollada (España). Para probar los modelos teóricos, realizamos encuestas a empresas y consumidores en Bielorrusia y España.
El análisis de los datos sugiere que la orientación al mercado influye de manera positiva en CIM en ambas economías, pero el efecto de la orientación tecnológica sobre CIM sólo es significativo en la economía desarrollada. Las CIM afectan directamente al resultado de los clientes y el mercado, pero el efecto directo de CIM sobre el rendimiento financiero no es significativo en ninguna de las dos economías analizadas.
El análisis de los efectos moderadores muestra que el tamaño de la empresa y el perfil del gerente moderan las relaciones en el modelo teórico, mientras que el sistema económico no lo hace. El efecto moderador de la estructura organizativa sólo es significativo en la economía desarrollada. Además, en una economía en transición, CIM sólo media las relaciones entre la orientación al mercado y los resultados de los clientes y los mercados. En una economía desarrollada, tanto la orientación al marketing como la tecnológica tienen efectos indirectos en el rendimiento de la empresa a través de CIM.
Los resultados de la encuesta a los consumidores sugiere que la orientación tecnológica afecta positivamente a la percepción de CIM basada en el cliente, pero la orientación al cliente no tiene ningún efecto. Sin embargo, las orientaciones de los clientes y la tecnología tienen efectos indirectos en los comportamientos posteriores a la compra a través de CIM, pero sólo en España. Además, CIM afecta positivamente a la satisfacción del cliente, lo que a su vez influye positivamente en el boca-oído y la intención de recompra. Sin embargo, el boca-oído no tiene impacto en la intención de recompra. Además, la comparación intercultural revela diferencias que indican que sólo en una economía más orientada al mercado como España, CIM afectan al boca-oído y la intención de recompra. Estas relaciones están plenamente mediadas por la satisfacción del cliente en Bielorrusia y parcialmente en España.The Thesis consists of three interrelated parts, which study Integrated Marketing Communications (IMC): the antecedents and consequences of the IMC concept from the company point of view, the IMC concept as a mediator and factors influencing on its implementation effectiveness, and, IMC based on the customer perception. Enhanced by advancement in technologies, the growth of competition and uncertainty in the market, the concept of IMC evolved from a simple instrument of tactical coordination to a dynamic marketing capability. Its evolution and deeper involvement in managerial processes determine the need for the review and better understanding. Based on the dynamic capabilities theory, IMC, when combined with the right strategy, can bring a competitive advantage to the firm and positively affect its performance. However, previous researchers suggest that companies may face barriers while implementing the IMC. First, endogenous factors, enclosing the effects related to internal business management. Second, exogenous factors, related to the external environmental effects. Additionally, taking into consideration the existence of a direct relationship between the strategic antecedents of IMC and company performance, we suggest the mediation effect of IMC. Finally, in spite of the customer-centric approach to the IMC concept, researchers have been mainly focused on analysing it from a managerial point of view, overlooking the understanding of customer opinion about IMC. Thus, we address three interrelated objectives. Chapter 1 focuses on analysing the strategic antecedents of the IMC concept and its consequences for company performance (customer, marketing, financial) under the moderating effect of the economy type. Chapter 2 aims to analyse the existent moderating and mediating effects in the IMC theoretical model. Chapter 3 studies IMC customer-based perception, its strategic antecedents and consequences on post-purchase customer behaviour (satisfaction, word-of-mouth recommendations, repurchase intention) from an inter-country perspective. To test theoretical models, we conduct companies and customer surveys in Belarus and Spain. Drawing from institutional and cultural dimensions theories, for the data collection process we selected two economical and culturally different countries, a transition economy (Belarus) and a developed economy (Spain). The data analysis suggests that market orientation positively influences on IMC in both transition and developed economies, but the effect of technology orientation on IMC is only significant in the developed economy. IMC directly affects customer and market performance, but the direct effect of IMC on financial performance is not significant in any of the two economies analysed. The moderating effects analysis shows that company size and manager's profile moderate the relationships in the theoretical model, whereas the economic system does not. The moderating effect of the organisational structure is only significant in the developed economy. In addition, in a transition economy, IMC mediates only the relationships between market orientation and customer and market performances. In a developed economy, both marketing and technology orientation have indirect effects on company performance through IMC. The results of customer survey analysis suggest that technology orientation positively affects the IMC customer-based perception, but customer orientation has no effect. However, customer and technology orientations have indirect effects on post-purchase behaviours through IMC, but only in Spain. Furthermore, IMC positively affects customer satisfaction, which in turn positively influences WOM and repurchase intention. However, WOM has no impact on repurchase intention. In addition, the cross-cultural comparison reveals differences, indicating that only in a more market-oriented economy as Spain IMC affects WOM and repurchase intention. These relationships are fully mediated by customer satisfaction in Belarus and partially in Spain. Implications of these findings for researchers and managers are further discussed, as are the limitations.
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Parker, Don James. "A study of the macro to micro process of persuasion for advertising in context towards a meso dominant logic model of consumer behaviour." Thesis, University of South Wales, 2014. https://pure.southwales.ac.uk/en/studentthesis/a-study-of-the-macro-to-micro-process-of-persuasion-for-advertising-in-context-towards-a-meso-dominant-logic-model-of-consumer-behaviour(8a76c8ce-2301-4134-9d8b-489af0136500).html.
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This thesis gains an insight into advertising and integrated marketing communications with an exploration of the relationships between advertisers and consumers at the meso level of interface between the two groups. As an initial investigation into advertising and integrated marketing communications and its relationships to consumers’ behaviour, the inquiry develops by exploring an alternative lineage of interpretive consumer research. The two areas of focus emerging from the literature review are the concepts of manufacturing consent (Herman and Chomsky, 2002) as the macro advertiser/sender level of behaviour and the concept of motivational behaviour research (Tadajewski, 2006) as the micro consumer/receiver level of behaviour. The study utilises a mixed methods research design to explore the interface between advertisers and consumers. From the analysis of the commonalites and variances within the data, a mapping of behaviour between the two groups presented a new and unexpected set of interactions. Interactions that reflect the Foundation Premises within the work of Vargo and Lush (2008) by developing an emergent conceptual model.
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Domino, Tracie M. "Toward An Integrated Communication Theory For Celebrity Endorsement In Fund Raising." [Tampa, Fla.] : University of South Florida, 2003. http://purl.fcla.edu/fcla/etd/SFE0000149.
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Martin, Ashley N. "The interaction of message content, media sequence, and product involvement: an examination of intended message content sequences across a two-channel strategic IMC effort." Thesis, Kansas State University, 2014. http://hdl.handle.net/2097/18705.
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Master of ScienceDepartment of Journalism and Mass Communications
Curtis Matthews
Integrated marketing communications strategies are being utilized more and more by practitioners who wish to reach their audiences in different ways at different times. However, the omnipresence that results from these multi-channel campaigns presents a new challenge for marketers, as their message and channel sequences may or may not be experienced in the order intended. Past literature has shown that both message order and channel sequence do matter. However, existing literature has not examined intended message sequences where the first channel “teases” the more comprehensive information available in the second channel. Therefore, the aim of this study was to bridge some of the gaps in past research by exploring message content order effects and channel sequence effects across intentional sequences for both high- and low-involvement product categories through the lens of the Elaboration Likelihood Model. A 2 (message content order: tease-to-answer versus answer-to-tease) by 2 (medium sequence: print-to-online versus online-to-print) by 2 (product involvement: high- versus low-involvement) mixed factorial experimental design was conducted to explore how message content order, channel sequence, and product involvement level affected evaluations of brand and message, as well as perceived behavioral intent. The findings indicated that message content order had significant influence over brand and message evaluation, with the tease-to-answer order producing the highest evaluations of brand and message. The findings also indicated that the online-to-print sequence was only effective for increasing behavioral intent under high-involvement conditions. Implications for marketing practitioners and future research are discussed.
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Тимохіна, Яна Олександрівна, Яна Александровна Тимохина, and Yana Oleksandrivna Tymokhina. "Ієрархічна модель інтегральної оцінки інтегрованих маркетингових комунікацій промислового підприємства." Thesis, Сумський державний університет, 2014. http://essuir.sumdu.edu.ua/handle/123456789/37010.
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Вітчизняний досвід промислових підприємств свідчить про те, що інтегровані маркетингові комунікації (ІМК) як незмінна складова комплексу маркетингу слугують не лише засобом просування продукції, а й підвищують ефективність бізнесу та конкурентоспроможність підприємства. Тому нагальним є питання розробки та практичної реалізації цілісної системи оцінки ІМК, інтегруючи відповідний інструментарій за видами.
При цитуванні документа, використовуйте посилання http://essuir.sumdu.edu.ua/handle/123456789/37010
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Bäcklund, Erik, and Kagstedt Martin. "Reaching Generation Z : A qualitative study examining marketing communication channels for targeting Generation Z to establish brand awareness." Thesis, Linköpings universitet, Företagsekonomi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-158466.
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Brand awareness and its establishment among consumers has been a central theme in previous research on marketing as it is proven to indirectly induce purchase. It is thus seen as crucial for marketers to establish brand awareness. However, a research gap is apparent in regard to creating brand awareness among Generation Z. More specifically, this study focuses on which communication channel that is best suited for establishing brand awareness for this generational cohort. Hence, the purpose of this study is to explicitly analyse the linkage between these variables and provide a guideline for companies targeting Generation Z. To obtain a deeper understanding, previous research has been reviewed and an extensive data collection has been conducted including two methods; interviews and a survey to obtain empirical evidence and valuable insights. The qualitative data was of main focus with the quantitative data gave more of an overview. By combining and evaluating the empirical findings in relation to previous research and theory we could identify patterns and relationships that eventually led to the conclusion and final results of this thesis. The initial results concluded from this study underlined the importance of brand awareness since it was the first step for the purpose of inducing purchases. In addition, the results also highlight the importance of building upon brand awareness to establish brand liking as it will provide for the increase of purchase intention. For establishing brand awareness when targeting Generation Z, Instagram is a means of preference and should be considered as part of a mix of various communication channels in using integrated marketing communications.
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Ayerra, Raquel, Manuel Jimenez, and Asier Vega. "Integrated Marketing Communications in Advertising." Thesis, Halmstad University, School of Business and Engineering (SET), 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-852.
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This research is made with the aim of find out how Iberostar communicates its values through Offline and Online advertising campaigns and if those campaigns send the same message to the target audience
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Сагер, Людмила Юріївна, Людмила Юрьевна Сагер, Liudmyla Yuriivna Saher, Алла Миколаївна Дядечко, Алла Николаевна Дядечко, and Alla Mykolaivna Diadechko. "Integrated marketing communications: theoretical bases." Thesis, Видавництво СумДУ, 2010. http://essuir.sumdu.edu.ua/handle/123456789/16300.
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Hobson, Paula Lee. "Integrated marketing communications at community colleges." abstract and full text PDF (free order & download UNR users only), 2008. http://0-gateway.proquest.com.innopac.library.unr.edu/openurl?url_ver=Z39.88-2004&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&res_dat=xri:pqdiss&rft_dat=xri:pqdiss:1453583.
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Kreidly, Fikrie, Abdikadar Aden, and Adnan Tvrtkovic. "Integrated Marketing Communications : A quantitative study of the perceptions of integrated marketing communications in the Swedish market." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-35476.
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When planning to implement a marketing tool such as Integrated Marketing Communication (IMC) into ones company, marketers need to know what IMC means or is perceived to be in their environment. The definition of IMC is shown in the background chapter of this study and more definitions are stated in the theoretical frame chapter as well. Months of research lead to the conduction of a study, that is to test the perception of IMC in the Swedish market by sampling and sending questionnaires to Swedish marketers. Five Hypotheses were formed to test if each factor has a positive or negative relation with IMC. A questionnaire was formulated that tested all of the five main success factors (customer focus, targeted communication, customer-brand relationship, synergy and communication channels) in relation to IMC and how the Swedish marketers perceived each one of the factor’s connection to IMC. The marketers were chosen due to the fact that they would know most about IMC since it’s within the field of marketing. It was found that Swedish marketers support 2 out of the 5 hypotheses. This means that the results showed that Swedish marketers perceive that there is a positive relationship between both channels of communication and IMC, and customer brand relationship and IMC, while targeted communication, customer focus and synergy were denied to be as positively related to IMC. This study would be of great help to a Swedish company trying to implement IMC because it gives directions to the Swedish perception of it, thereby making it more clear to know exactly what they are implementing, which help them find out in what way they should implement IMC, in order to avoid failures that could be very expensive.
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Niemann, Ilse. "Strategic integrated communication implementation towards a South African conceptual model /." Thesis, Pretoria : [s.n.], 2005. http://upetd.up.ac.za/thesis/available/etd-10062005-100746.
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Camano, Javier. "Integrated Marketing Communications: Branding Plan for Medicare y Mucho Mas." BYU ScholarsArchive, 2006. https://scholarsarchive.byu.edu/etd/472.
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The purpose of this paper is to explain the appropriate and effective use of branding as a vital part of the communication process of an organization. In addition, this project will help identify issues to improve enthusiasm for the use of the brand, help managers become aware of brand loyalty, and show how to measure the effectiveness of the brand.
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Leppäniemi, M. (Matti). "Mobile marketing communications in consumer markets." Doctoral thesis, University of Oulu, 2008. http://urn.fi/urn:isbn:9789514288159.
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This dissertation aims to examine the theoretical and empirical foundations of the mobile marketing phenomenon. While numerous studies have yielded important insights into this topic, the existing mobile marketing literature appears to be inconsistent and somewhat fragmented. With the help of two action research projects, interviews of mobile marketing practitioners, and an online survey, this study aims to contribute to our understanding of the nature of mobile marketing communications in consumer markets.
This thesis consists of an introductory section and five papers. The first paper evaluates the current state of mobile marketing research based on a review and an analysis of extant literature that focuses on mobile (or wireless) applications aimed at marketing or advertising. Various definitions of mobile marketing are evaluated and a more technologically-agnostic definition is provided. The second paper presents a framework of the mobile marketing communications environment that delineates how mobile marketing should be integrated into a company's integrated marketing communications strategy. A comprehensive overview of divergent mobile marketing activities is provided, along with representative examples derived from popular press. In addition, a detailed description of mobile marketing campaign planning and its implementation process is provided. The third paper provides a conceptual model of the relationships between interactive integrated marketing communications and database management in a mobile context. The results from empirical research suggest that consumers are willing to participate in Short Message Service (SMS) marketing in a retailing context.
The fourth and fifth papers utilize data collected by means of an online survey (n = 4,062) and examine the factors associated with consumers' intention to receive mobile advertising messages and responses to SMS direct-response campaigns. The results suggest that consumers' intention to receive mobile advertising messages is related to the relevance of the message, permission to receive mobile advertising messages, the benefits of receiving the message and the privacy of personal data. In addition, the results suggest that women and men differ significantly in their responses to SMS call-to-action campaigns, consumers aged 36–45 years are most likely to respond to SMS call-to-action in a TV program and participate in SMS sweepstakes and other competitions, and that employment status has a substantial impact on consumers' SMS campaign activity.
Overall, this thesis provides a conceptual and theoretical foundation intended to guide research efforts focused on mobile media and to aid practitioners in their quest to achieve mobile marketing success.
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Burgmann, Inga. "Integrated marketing communications : implementation and application issues in consumer-focused companies." Thesis, University of Hull, 2007. http://hydra.hull.ac.uk/resources/hull:6742.
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This thesis addresses the implementation and application of integrated marketing communications (hereinafter referred to as 'IMC'). The thesis is located within the field of marketing communications and focuses on IMC perceptions and practices within large global and national companies located in the UK and Germany. The aim of this thesis is to understand how and to what extent IMC has developed and is practiced in the selected firms. This study takes the perspective that IMC can only be understood via social actors i. e. via marketing and communication practitioners - including brand managers, and senior executives, as they are the people who possess the practical knowledge of complex business settings in relation to their own business and/or its related brands. As such, these practitioners have the ability and managerial capacity to design and implement integrated approaches to marketing communications. In a qualitative two phase research design, interviews and case studies are the chosen methods that allow this investigation to access the research problem. The design of this thesis is as follows: 1. Current marketing communication and IMC literature is reviewed which serves to identify research gaps. 2. During the first phase, data was collected from 10 large national and global companies located in Germany and 15 similar firms located in the UK. Four different industries were selected: service, retail, consumer durable and fast-moving consumer goods (FMCG). 3. In the second phase of the research design, three extensive case studies with fast-moving consumer goods companies were carried out in relation to IMC perceptions and practices. The case firms included two multinational firms i.e. SABMiller and Imperial Tobacco, and one very rapidly growing strategic business unit, namely Tryton Foods, which is a subsidiary of a national UK firm. 4. An interpretive theory building approach was used. The qualitative data analysis was guided by the principles of content analysis. Based on the empirical findings of the research, the final outcome of this thesis complements and advances current knowledge about marketing communications and particularly in relation to integrated marketing communications. A significant outcome of this research is that IMC is purely client-led. In addition, it is found that the majority of participating firms have only recently started to implement IMC, and indeed, that current IMC practices can be further advanced and augmented. At least in business-to-consumer industries, firms need to listen more actively to the needs and wants of their customers in order to be able to create consumer-driven marketing communication approaches.
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Hanpongpandh, Peeraya. "A comparison of perceptions of public relations, marketing, and advertising educators toward integrated marketing communications." Virtual Press, 1994. http://liblink.bsu.edu/uhtbin/catkey/917012.
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This thesis sought to answer the research question: How do the top educators in the area of public relations, marketing, and advertising perceive the concept of integrated marketing communications as compared to one another?The mail survey applying Q methodology was sent to 15 top educators in each of the three fields in the United States for a total sample of 45 educators. A total of twenty-five responses were returned representing 55.5 percent of the sample. When the respondents were analyzed by discipline, there were eight responses from the pubic relations educators, nine from the marketing educators, and eight from the advertising educators. As a result the responses from each disciplines comprised, respectively, 53.3 percent, 60 percent, and 53.33 percent of the total sample.The statements in Q-Sorting were collected from the review of literature and in interviews with the Ball State University advertising, and public relations professors. Each statement either agreed or disagreed with the perception of integrated marketing communications. Each educator was asked to indicate how strongly they agreed or disagreed with each statement.A computer program developed for Q-Methodology studies was used to extract the factors from the educators' responses. After the Q-Sorts were tabulated, the researcher identified two factors, Factor I, and Factor II. The majority of Factor I respondents were the marketing, and advertising educators. The majority of Factor II respondents were public relations educators.The researcher concluded that these two groups had clearly different attitudes toward IMC. Stated in another way, marketing educators and advertising educators had similar perceptions of IMC, while public relations educators perceived the IMC concept very differently. Public relations educators indicated that the concept of IMC would be acceptable if it should be viewed as a total organizational communications function.Department of Journalism
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Pulver, Megan Le'Ann, Ruben Bravo Castano, Lacie Boyett, Andrew Schultz, Joshua Belhumeur, Kyle Roche, Robert Mayer, et al. "Unicef's Tap Project & Nintendo: Integrated Marketing: Communications Plans for Executive Presentation." Thesis, The University of Arizona, 2011. http://hdl.handle.net/10150/144921.
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Tuominen, Pasi Petteri. "Integrated marketing communications and brand tribalism in a postmodern hospitality reputation management process." Thesis, University of Hertfordshire, 2013. http://hdl.handle.net/2299/10060.
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Internet and Social Networking Services have made accessing information as easy as lifting a finger and consumer can easily ‘Google’ the cheapest airlines, find reviews and opinions online or look up the restaurant whose name was on the tip of their tongue (Sparrow et al., 2011). Organisations must focus on developing methods of reaching and servicing customers that appeal to a new generation and utilise the advantages of new media (Moutinho et al., 2011). Social networking services, (mobile) websites, location-based services, and group bargaining are among the most recent forms of brand building and reputation management used by organisations to appeal to their stakeholders. Considering reputation management as a strategic necessity of building and sustaining competitive advantage, this thesis applies the discourse of the postmodern branding, Integrated Marketing Communications and Brand Tribalism within the context of online tourism and hospitality. No previous study has covered and combined the fractured knowledge of reputation management, brand tribes and integrated marketing communications within the hospitality industry, and therefore this work is an original and systematic study of the possibilities and pitfalls of the research area. Combining non-participant netnographic method and semi-structured management interviews, 164 hotels and 43 restaurants from seven countries were studied with the aim to find evidence on four different problem settings; (a) the general challenges found in the hospitality SNS presence and activities; (b) the formation of an online tribe within the hospitality context; (c) the effect of peer reviews, tribal activism, and entertainment provision in SNS, and (d) the means and effects of managing SNS’s interactions and implementation of IMC into the reputation management process. The findings of this study suggest that the management of the hospitality reputation is continual, and requires resources and well-articulated integration to overall strategy and vision of managing strategic relationships. The study concludes that by adapting the recommended Ambient Reputation Management framework it is possible to expand the exposure, and enhance the general feelings towards the company and its products and services. Furthermore, the study postulates that providing entertainment and non-factual conversation topics, besides responding to customer needs, are the most effective stimuli in the brand-related engagement enhancement process. These findings enable management to define the service brand’s promise in terms of how the practical and emotional tenets should be blended to grow brand personality in the minds of potential stakeholders. Finally this study accentuates the generation of brand awareness through the growing rapport between the brand and the consumers towards the formation of a brand tribe, and materialisation of an active tribal loop; and that taking advantage of the web analytics from the actions to measure the resultant brand awareness is a key element of Ambient Reputation Management.
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Timokhina, Y. A. "Upgrade of integrated marketing : communications tо promote thе "SSU management of innovative activity"." Thesis, Сумський державний університет, 2012. http://essuir.sumdu.edu.ua/handle/123456789/28784.
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Samawi, Jamil Nazih. "Global banks' marketing communication in Jordan : standardisation or adaptation : developing an effective integrated marketing communication model to target the Jordanian market : a study of global banks in Jordan." Thesis, University of Huddersfield, 2011. http://eprints.hud.ac.uk/id/eprint/17515/.
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This research is concerned with international Integrated Marketing Communications (IMC) by global banks targeting a Jordanian audience. The main research question addressed in this work is concerned with adaptation versus standardisation of international IMC by global banks. The aim of the research is to establish whether the standardised IMC approach is sufficiently effective when targeting Jordanian customers or whether adaptation of the IMC mix is necessary. A mixed methodological approach has been used consisting of qualitative in depth interviews and a more quantitatively based sample survey. Semistructured interviews were conducted with bank managers. Likewise, a survey instrument in the form of questionnaires were sent to the clients through bank management because of the confidentiality issues. The purpose of the research is to answer the standardisation versus adaptation question with the intention of deriving specific, operationally useful suggestions for IMC improvements for global banks operating in Jordan. The problems and weaknesses identified in current IMC policies used by global banks in Jordan are identified and suggestions for future marketing communications improvements made. These weaknesses and suggestions are integrated into a conceptual model. The managerial implications of adapting the suggestions made are examined and discussed. The weaknesses identified, suggestions made to overcome them and the managerial implications of implementation make an important and original contribution to the subject area from both a practical and conceptual point of view. The findings of the research strongly indicate that significant adaptation is required in order for the IMC approach by global banks to be effective. The findings should be specifically relevant to global banks operating in Jordan but may have relevance to other international companies from different sectors operating in or wishing to operate in Jordan.
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Kerr, Gayle. "Consistency and integrated marketing communication : an exploratory study." Thesis, Queensland University of Technology, 1997. https://eprints.qut.edu.au/36301/1/36301_Kerr_1997.pdf.
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This study explores the role of consistency in IMC and ways in which it can be measured. A contribution to the emerging area of IMC is made by drawing on the
experiences of marketing communication practitioners in relation to their perceptions of consistency in the practice of IMC. The initial exploratory research in the form of focus groups was expanded upon through a series of in-depth interviews which elaborated on attitudes towards consistency, measurement and IMC. The literature review in Chapter 2 summarises key data from the fields of advertising,
public relations, direct response, sales promotion, corporate identity, marketing,
auditing and IMC. Chapter 3 describes the multimethod research design of the study, in which focus groups generated many new ideas which were explored in greater detail through in-depth interviews. Key outcomes of the research are reported in Chapter 4. The final chapter considers the implications of this research for the theory and practice of IMC and suggestions for future research. The main findings suggest that consistency is an important but little understood area of
IMC. In this study, consistency is defined and factors promoting consistency, as well
as barriers to consistency in IMC are identified. From this, the three keys to consistency
- corporate identity, strategy and execution - emerge. The study explores consistency in relation to Duncan's IMC Message Typology and suggests where consistency can be controlled or influenced in planned, inferred, maintenance and unplanned messages. As a result, strategies for controlling and influencing consistency are developed. Consistency was seen by practitioners as difficult to measure due a lack of appropriate tools and an inability to see visible results or relate it to a dollar value. In addition, it was felt that management was not demanding its measurement. A need was identified
for a measurement tool for the internal guardian of the brand to evaluate consistency in IMC. The study concludes by proposing a 'Consistency Check' devised from the study
results, as an appropriate measure to evaluate consistency in IMC.
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Barreto, Rita Gomes da Silva. "Planeamento em comunicação integrada de marketing : elaboração de plano de comunicação integrada de marketing para a academia de formação ATEC." Master's thesis, Instituto Superior de Economia e Gestão, 2015. http://hdl.handle.net/10400.5/10807.
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Mestrado em MarketingA comunicação integrada de marketing tem-se tornada cada vez mais essencial para as organizações. O mercado mudou drasticamente e o processo pelo qual se promove e comunica com o consumidor também. Assim, a integração das diversas áreas tornou-se inevitável. (Schultz, 1996) O objectivo deste trabalho foi a elaboração de um plano de Comunicação Integrada de Marketing (daqui em diante designado como plano de CIM), para a academia de formação ATEC, no sentido de responder às suas necessidades de comunicação. O estudo qualitativo que se realizou teve a action research como estratégia de investigação. Os objectivos deste plano são: aumentar a notoriedade da ATEC, junto dos media e potenciais formandos, no espaço de um ano; reforçar o posicionamento da ATEC, perante os media e potenciais clientes, também no espaço de um ano; e reforçar a relação com os formandos actuais, de forma a torna-los embaixadores da ATEC, no exterior, durante o ano lectivo.
Integrated marketing communication is becoming more relevant to organizations. The market and the process of communicating with the consumer have changed. In this way, the integration of marketing and communication became indispensable (Schultz, 1996). The project's objective was the elaboration of a communication plan (IMC plan) for ATEC - training academy to respond to its necessities. The qualitative study that took place used action research, as its investigation tool. The objectives are: to increase the academy's notoriety, focused in the media and potential trainees; to improve positioning near the media and potential clients and to develop engagement with the trainees that are now studying in the academy, and in this way they can become the academy's ambassadors.
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Ågren, Maria, and Martina Ölund. "Storytelling : A Study of Marketing Communication in the Hospitality Industry." Thesis, Jönköping University, JIBS, EMM (Entrepreneurship, Marketing, Management), 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-897.
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There is an information surplus in the marketplace today and finding marketing resources that are both effective and affordable is difficult. As quantity and price has lost its competitive power and quality and symbolic meaning has become increasingly important, storytelling as a marketing mean can be one concept to apply, especially in the service sector.
The hospitality industry is one of the largest service sectors, facing fierce competition. Many hotels have a story to share and storytelling is today a buzzword in the industry, but it has not received much attention in the academic world. Therefore, little is known about storytelling from a business administration perspective, more specifically marketing communication, which is our field of interest in this thesis.
The purpose of this thesis is to study and analyze storytelling and how it is used as marketing communication in the Swedish hospitality industry.
To fulfill our purpose, a qualitative study with an inductive approach was chosen as suitable. Primary data was gathered through interviews with managers from nine different hotels, which all work actively with storytelling. Theories regarding service marketing, marketing communications, and storytelling helped us to collect appropriate empirical data and also to structure the analysis.
Storytelling in the hospitality industry is an identity or an image, and the purpose of using storytelling is to be remembered and to mediate a feeling. As a concept, it requires attributes and a certain level of truth is important to remain trustworthy. Furthermore, storytelling facilitates the communication process between the hotels and their customers and it often strengthens customers’ attitudes towards the hotel. Both private and business customers are attracted by stories, but it is easier to communicate the story to large groups during a conference. It is however difficult to mediate the whole concept through marketing communication tools as it is too compound. Storytelling facilitates an integrated marketing communication as it becomes an image and word of mouth is increased due to that people talk about the unexpected.
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Benkahla, Shawn M. "A study of the history and use of integrated marketing communications within publications from 1991-2005." Morgantown, W. Va. : [West Virginia University Libraries], 2006. https://eidr.wvu.edu/etd/documentdata.eTD?documentid=4577.
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Thesis (M.S.)--West Virginia University, 2006.Title from document title page. Document formatted into pages; contains iii, 39 p. : ill. Includes abstract. Includes bibliographical references (p. 35-39).
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Micu, Anca Cristina. "Testing for a synergistic effect between online publicity and advertising in an integrated marketing communications context." Diss., Columbia, Mo. : University of Missouri-Columbia, 2005. http://hdl.handle.net/10355/4168.
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Thesis (Ph.D.)--University of Missouri-Columbia, 2005.The entire dissertation/thesis text is included in the research.pdf file; the official abstract appears in the short.pdf file (which also appears in the research.pdf); a non-technical general description, or public abstract, appears in the public.pdf file. Title from title screen of research.pdf file viewed on (January 25, 2007) Vita. Includes bibliographical references.
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Ghauri, Muhammad Taimoor Khan, and Muhammad Faraz Maqsood. "Incorporating Social Media into Integrated Marketing Communications of an organization : The Case of Warid Telecom, Pakistan." Thesis, Högskolan i Skövde, Institutionen för teknik och samhälle, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:his:diva-5352.
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Al-Khatib, S. F. S. "Strategic logistics outsourcing : integrated models for evaluating and selecting Logistics Service Providers (LSPs) : upstream/downstream supply chain comparison." Thesis, Liverpool John Moores University, 2015. http://researchonline.ljmu.ac.uk/4406/.
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This research aims to maximize the logistics outsourcing benefits through developing new hybrid models for evaluating and selecting Logistics Service Providers (LSPs). The growing demand for logistics outsourcing and the increase in the number and type of LSPs highlight the increasing importance of the LSP evaluation and selection process. Firms use various approaches to evaluate and select their LSP partners. Most of these approaches seem to have overlooked the strategic side of the logistics outsourcing process. Additionally, the uncertainty issue of data, the complexity of the decision and the large number of criteria involved increase the attractiveness of the Multi-Criteria Decision-Making (MCDM) approaches. A comparative literature review was used in order to identify crucial factors and methods that are used in logistics literature in fragmented ways and therefore, to establish and design a conceptual framework and models for logistics outsourcing. First, a long list of evaluation criteria was developed. Three main dimensions were identified: logistics performance, logistics resources and logistics services. Then a conceptual framework was developed using the three main dimensions with their related factors. Based on the comparative literature review outcomes, a number of integrated models have been developed and used to achieve this aim with emphasis given to FDEMATEL, FTOPSIS and FQFD techniques. Whereas the FDEMATEL technique contributed to construct influence relationships between factors under each dimension, develop impact-relationship maps and identify dependent and independent success factors (ISFs), the FTOPSIS technique used the weighted success factors to evaluate, rank and select the best LSP in three case studies. Twenty-one ISFs have been identified to be used in the final approach. These ISFs consist of eight LKPIs, seven logistics services and six logistics resources and capabilities. All of the factors were used to evaluate and select the best LSP alternative and ISFs were used to conduct the evaluation process. Different sensitivity analysis tests are used to confirm models’ robustness. Based on the outcomes of both cases, decision makers can use independent factors alone to evaluate and select the best LSP, which simplified the logistics outsourcing process in our study. The FQFD technique was used to link the LSUs strategic objectives with logistics requirements and the ISFs to develop a new strategic logistics outsourcing approach. Finally, two case studies representing the supply chain upstream and downstream are used to demonstrate the new hybrid approach effectiveness. The comparison of both cases’ findings highlighted their differences in terms of strategic objectives, logistics requirements and ISFs.
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Garcia, Catarina Santos Silva. "Plano de comunicação integrada de marketing para a empresa Lush Fresh Handmade Cosmetics." Master's thesis, Instituto Superior de Economia e Gestão, 2013. http://hdl.handle.net/10400.5/11250.
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Mestrado em MarketingA comunicação integrada de marketing (CIM) "ajuda as empresas a encontrarem novas formas de contacto com os consumidores com uma mensagem coerente e a construírem relações de longo prazo com os mesmos" (Clow e Baack, 2012, p. 35). Este projeto visa a elaboração de um plano de CIM para a multinacional LUSH fresh handmade cosmetics, tendo como objetivos principais aumentar a sua notoriedade e visibilidade em Portugal. As áreas de atuação utilizadas para concretizar esses objetivos centram-se sobretudo na comunicação online, comunicação de produto, experience marketing, promoção, comunicação ambiental e responsabilidade social. Parcerias com eco-resorts e restaurantes vegetarianos, ações promocionais em Universidades, um programa de fidelização, sorteios e parcerias online são algumas das táticas aplicadas neste projeto.
Integrated Marketing Communications (IMC) "helps company leaders find new ways to contact consumers with a unified message and to engage them in long-term relationships" (Clow e Baack, 2012, p.35). This project includes the preparation of a plan of integrated marketing communications for multinational LUSH fresh handmade cosmetics, having as main goals to increase the brand awareness and visibility in Portugal. The business scope plan used in the plan to achieve these objectives mainly focus online communication, product communication, experience marketing, promotion, environmental communication and social responsibility. Partnerships with eco-resorts and vegetarian restaurants, promotional activities in universities, a loyalty program, online sweepstakes and partnerships are some of the tactics used in this project.
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Gonçalves, Vitor Domingos de Lima. "Plano de comunicação integrada de marketing para a Agência de Social Media : Rally." Master's thesis, Instituto Superior de Economia e Gestão, 2014. http://hdl.handle.net/10400.5/7989.
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Mestrado em MarketingO desenvolvimento de um plano de comunicação integrada de marketing permite a consolidação estratégica do modo como as organizações se expressam no dia-a-dia e caminham para atingir os seus objetivos. No mercado industrial, o modo como esta comunicação é desenvolvida acarreta cuidados alinhados às características inerentes do meio ambiente. Assim, a identidade de uma organização deve estar presente na uniformização de todas as ações desenvolvidas. Este projeto incide não só numa atividade industrial, mas também em social media que garante, por si só, constantes evoluções e alterações na realidade que as organizações enfrentam. Para a operacionalização, a estrutura do plano foi adaptada ao modelo concetual de Belch e Belch (2003) por apresentar a estrutura mais completa. Dada a recente implementação da Rally, os objetivos principais procuram aumentar a notoriedade da marca, optimizar os processos internos e angariar maior volume de negócio. Para tal as áreas de atuação focam a comunicação interna, relações públicas, marketing na internet e vendas pessoais.
The development of an integrated marketing communications plan allows the consolidation of strategic actions that organizations implement day-to-day to achieve their goals. In industrial market, this communications are aligned to the inherent characteristics of the environment. Thus, the identity of an organization should be present in the standardization of all actions. This project focuses not only on industrial activity, but also social media environment that ensures, by itself, constant developments and changes in day-to-day reality. To operationalize the plan, this structure was adapted to Belch and Belch (2003) conceptual model by presenting a complete structure. Given the recent implementation of Rally, the main objectives are increase brand awareness, optimize internal processes and conquer greater business volume. For such practice the plan focus on areas such internal communications, public relations, internet marketing and personal selling.
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Trindade, Maria João da Conceição Alves. "Comunicação integrada de marketing: plano de comunicação para a empresa Evicar." Master's thesis, Instituto Superior de Economia e Gestão, 2011. http://hdl.handle.net/10400.5/4339.
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Mestrado em MarketingO objectivo deste projecto é desenvolver um Plano de Comunicação Integrada de Marketing para o Grupo Evicar, especificamente para o seu projecto Evitrucks, distribuidor e reparador da marca DAF em Portugal. Adoptou-se o modelo conceptual de Clow e Baack (2007) para o desenvolvimento deste plano. Os objectivos do plano são a fidelização dos seus públicos-alvo, melhorar a imagem da marca e aumentar a notoriedade e a credibilidade da empresa, dos seus produtos e/ou serviços, no sentido de contribuir para um aumento das vendas, o desenvolvimento de uma boa relação com os órgãos de comunicação social e a partilha de valores entre os colaboradores. Os segmentos a atingir são empresas transportadoras e de logística, empresas de Construção, condutores com Carta de Condução de Categoria C e respectivas subcategorias e os órgãos de Comunicação Social, e o posicionamento adoptado passa pela comunicação dos quase 60 anos de experiência do grupo e pelo respeito que o mesmo tem por todos os seus parceiros e clientes, tanto actuais como potenciais. As áreas de actuação consideradas são a comunicação de produto, a comunicação com a comunidade local, publicidade, promoções, eventos, patrocínio, database marketing, comunicação na internet, responsabilidade social, comunicação interna e comunicação financeira. As tácticas previstas são participações em Feiras do sector, a criação do Clube DAF e respectivo fórum, anúncios de imprensa, leilões, uma acção de team building, entre outras. Apresentam-se também as métricas de avaliação que permitem aferir a eficácia do plano.
The aim of this project is to develop an Integrated Marketing Communication Plan for Evicar Group specifically for the project Evitrucks, distributor and repairer of the DAF brand in Portugal. We adopted the conceptual model by Clow and Baack (2007) for the development of this plan. The objectives of the plan are: to increase the loyalty of the company's audiences, improve the brand image and increase the visibility and credibility of the company, its products and / or services in order to contribute to an increase in sales, the development of a good relationship with the media and shared values among employees. The segments to be targeted are carriers and logistics companies, construction companies, drivers with driving license of category C and its sub-categories, the media, and to increase the awareness of the company's 60 years of experience. The areas of action considered are product communication, communication with the local community, advertising, promotions, events, sponsorship, database marketing, internet communications, social responsibility, internal communication and financial communication and tactics ranging from planned investments in several fairs of the sector, the creation of the DAF Club and its forum, press ads, auctions, and a team building action. Metrics for the plan effectiveness evaluation are also presented.
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Lamprinakou, Chrysa. "The party evolution framework : an integrated approach to examining the development of party communications and campaigns." Thesis, Brunel University, 2010. http://bura.brunel.ac.uk/handle/2438/4404.
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Existing theories of party organisation, and political communication and marketing, address the issue of party evolution and electoral behaviour from opposing and largely one-dimensional angles. The purpose of this thesis is to develop a more integrated perspective to party campaigning that goes beyond the traditional approaches of party behaviour and present the relationship between intra-party organisation and campaign evolution in a new light. The party evolution approach is an alternative conceptual framework of party campaigning, which integrates the classic approaches of party organisation with the modern accounts of political communication and marketing while taking into consideration the institutional and ideological constraints of political parties. The main aim is to bridge the worlds of marketing and politics by offering a distinct perspective that integrates elements of a party’s innate political identity and readdressing the notion of party communications professionalisation within the wider context of party evolution process. To this end, the employment of consumer marketing techniques and approaches in party campaigning is not considered a means to the end of electoral success but an integrated element of the party’s evolving identity. The intention is that the Party Evolution Framework be used as a tool for comparative analysis. The holistic and integrated scope of the framework is likely to qualify its application to a cross-section of democracies, regardless of their party and electoral systems, campaign regulations, and historical, socio-economic and political landscape. To this end, the present thesis illustrates the use of the party evolution framework in two largely contrasting contexts; British and Greek politics.
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Grannesberger, Robin, and Natalie Petersson. "Event Marketing som Marknadsinstrument : En fallstudie om Skanska." Thesis, Linnaeus University, Linnaeus School of Business and Economics, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-8085.
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As the title insinuate, this essay illustrate Event Marketing as a marketing instrument, and how it can be used as a tool to facilitate brandbuilding and improve relationships. We have come to the understanding that Event Marketing is in the course of constant development. It seems like Event Marketing as a marketing tool is starting to get its well-merited position in the marketing mix throughout the world, since companies and other organisations have realized that Event Marketing is a powerful tool for differentiation. We have also seen that Event Marketing in the business world lately has come to be more important for building and maintaining relationships, as well as carrying marketing messages.
In this essay we discuss Event Marketing in three sections; brand, relationships, and customer experience. Among these topics, inter alia Integrated Marketing Communications, Sensory Marketing, and Service-dominant Logic are presented. The three sections are ultimatley supposed to establish a part of the entirety of Event Marketing.
This essay is a commission from the building company Skanska in Sweden, with the purpose of throwing a new light on their customer-oriented event Skanskadagen in the south-east district of the Swedish market. We have performed eleven qualitative interviews; nine with management and personnel within Skanska, and two with event managers from two different bureaus in Sweden. As a complement to these interviews, we have studied literature, documents, and articles – with and without a scientific basis. The conclusions and recommendations are presented in chapter 8.
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Baron, Michael. "Integration of marketing communications in historical development: informational content analysis of websites and magazine advertisements in Australia." Thesis, Curtin University, 2008. http://hdl.handle.net/20.500.11937/992.
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It has taken advertisers many years to develop integrated advertising communication strategies that could incorporate many or all traditional marketing communication channels that developed separately, such as billboards, magazine advertising, television and radio. All of the marketing communication channels were usually integrated with one another in order to produce messages that were comprehensive as well as unified across all of these channels. However, the rapid development and growth of Internet communications resulted in the need to review traditional approaches towards advertising to accommodate the new communication medium. Initially (in the late 1990s) there appeared to be a lot of confusion about the role Internet communications were to play in advertising campaigns and whether they were destined to supplement traditional marketing communications or to replace them. It was also not clear how to combine interactive communications with non-interactive ones. The thesis investigated and compared content of both traditional (magazine advertisements) and emerging (websites) advertising communications in Australia at the turn of the century. The focus of this investigation was on the identification of the informational content of magazine advertisements and websites as well as the degree of integration between these two marketing communication channels.The thesis addressed arguably two of the most critical (if not the most critical) areas of marketing communications of the time: informational effectiveness and identification of key informational content elements in both magazine advertisements and websites as well as integration between magazine advertisements and website marketing communications during the early days of the Internet marketing. Informational content analysis of magazine advertisements and websites identified a number of content-related differences between the two types of marketing communications. It also revealed that content of web-linked magazine advertisements was likely to differ from the content of magazine advertisements that did not include a link to a website.
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Faca, Mafalda Rodrigues Batalha da Silva. "Planeamento em comunicação integrada de marketing : elaboração de plano de comunicação integrada de marketing para a marca Portugal dos Meus Amores." Master's thesis, Instituto Superior de Economia e Gestão, 2015. http://hdl.handle.net/10400.5/10805.
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Mestrado em MarketingO objetivo deste projeto foi a elaboração de um Plano de Comunicação Integrada de Marketing (daqui em diante designado por CIM) para a marca Portugal dos Meus Amores. Este plano inclui inicialmente uma revisão de literatura, onde foram abordados o conceito e o plano de CIM, assim como alguns dos modelos de planos já existentes. O Plano de CIM constitui uma ferramenta de planeamento e operacionalização indispensável para a gestão integrada da comunicação da organização. Portugal dos Meus Amores, lançada em 2014, num mercado bastante competitivo, apresenta-se como uma marca jovem, que vende produtos de criação portuguesa, e que pretende desenvolver a sua notoriedade no mercado e aumentar as vendas. O estudo qualitativo efetuado teve a action research como estratégia de investigação. Procedeu-se à recolha de dados primários através de uma entrevista semiestruturada aos sócios da empresa e inquéritos por questionário a clientes e não clientes da loja. A restante informação necessária para a elaboração do plano foi obtida através da recolha de dados secundários. Com os dados obtidos foi possível elaborar diversas análises (interna, externa, de posicionamento e de comunicação da concorrência) e definir objetivos, segmentação, público-alvo e posicionamento desejado. Foram ainda selecionadas áreas de atuação, com uma aposta tanto no online como no offline, tais como: comunicação interna, comunicação com os media, comunicação online, eventos, publicidade, CRM e responsabilidade social. O plano tático a implementar no espaço de um ano, foi elaborado de forma a atingir os objetivos propostos. Foram ainda previstos métodos de avaliação.
The goal of this research was to design an Integrated Marketing Communication Plan (now on referred as CIM) for the brand Portugal dos Meus Amores. This plan initially includes a literature review in which the concept and plan of the IMC, as well as, some of its respective models were addressed. IMC Plan is a platform and an important tool for the integrated management of the organization communications. The store Portugal dos Meus Amores, launched in 2014 on a very competitive market, positions itself as a young brand that sells Portuguese products and that its main purpose is to enhance its awareness on the market and increase sales. It was adopted an action research approach as the investigation strategy for the qualitative inquiry performed. The collection of the primary data was made through a semi-structured interview to the brand's partners and enquiries to store's customers and non-customers. The remaining information required for the development of the plan was obtained by the collection of secondary data. The data collected allowed a comprehensive analysis (internal, external, of positioning and competitors communication) and the definition of objectives, a proper segmentation, identification of targets and of brand's desired positioning. The plan's scope of intervention was also selected, betting on both online and offline channels, as the: internal communication, media communication, online communication, events, advertising, CRM and social responsibility. The tactical plan, to be implemented within a year, was develop in order to achieve the proposed objectives. Evaluation methods were also foreseen.
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Shahzad, Umer, and Muhammad Azeem. "Brand Awareness among Customers : A case study of ICA-Kvantum." Thesis, Högskolan Dalarna, Företagsekonomi, 2011. http://urn.kb.se/resolve?urn=urn:nbn:se:du-5993.
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This research paper has been prepared by Bachelor students from Dalarna University in Borlänge. The project is centered on a case study of ICA – Kvantum and its brand awareness among customers. The purpose of this study is to find out that which measures can help ICA-Kvantum to create brand awareness among its current and potential customers by looking in to the importance of information of its offerings and use of effective communication tools to convey this information. Further, to recommend them what they need to do, to increase brand awareness among their customers with the help of managerial implications. The research question was formulated as what actions could be seen effective for ICA-Kvantum to maintain or improve brand awareness among its current and potential customers.The project was created with the help of theoretical concepts of brand awareness, brand loyalty, perceived quality, consumer decision model, integrated marketing communication approach and strategic planning process. These theories were applied in this thesis in order to find out the most effective communication measures to maintain or improve brand awareness among current and potential customers of ICA-Kvantum.The primary and secondary data was collected. Primary data was gathered through the survey among ICA-Kvantum customers in the front of the store in Borlänge. The personal interview with manager was conducted in the office of ICA-Kvantum store located in Borlänge. Secondary data was gathered from textbooks, academic journals, theses and websites.The empirical findings have been presented in detail and then analyzed with the help of theoretical concepts. The analysis and further results from survey and interview focused on importance of information, marketing communication tools, brand awareness and loyalty, perceived quality and implementation of strategic planning process. Moreover, the main weaknesses and strengths of ICA-Kvantun have been evaluated. The conclusion including short summary of analysis and its results have been provided at the end. Each weakness of issues related to brand awareness i.e. importance of information, effectiveness of marketing communication tools and strengths and weaknesses of ICA-Kvantum discussed in the paper, has been pointed out along with solutions and managerial implications.
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Heo, Deukhyoun. "Silicon MOS field effect transistor RF/Microwave nonlinear model study and power amplifier development for wireless communications." Diss., Georgia Institute of Technology, 2000. http://hdl.handle.net/1853/15618.
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Shin, Hyojin Jeannie. "Analysis of the perception and reality of integrated marketing communications (IMC) in corporate public relations a study of South Korea /." [Gainesville, Fla.] : University of Florida, 2006. http://purl.fcla.edu/fcla/etd/UFE0014266.
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Chung, Wang Ming, and 王明中. "From Integrated Marketing Communication Approach to Study The Marketing Model of B-to-C Application Service Provider--A Case Study of Nexus Communications International Inc." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/03650267935978073057.
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碩士元智大學
資訊傳播學系
93
The blooming of internet shopping in Taiwan, which give the opportunity for e-commerce business suppliers of providing B2C-ASP platform grow up substantially. But it also results in the highly competitive status. Based on this, lots of e-store owners start to make efforts on marketing support to promote their service. Since Integrated Marketing Communication play an important role for the evolution of marketing. Therefore, this study will use the Integrated Marketing Communication concept to study B2C-ASP marketing service model, which would provide e-commerce business supplier the optimal marketing service. This study is conducted by in-deep interview of Hyper link Internet technology company and those users of using their platform service to do e-commerce business as background to collect information and find out the current marketing development, marketing strategy and operation model of hyper link Internet technology company and e-stores’ marketing demand and operation problems to analyze and summarize together with the Integrated Marketing Communication model be transmitted into hyper link Internet technology company. Finally the Study also implements this kind of mode as experimental example to make explanation. The study uses the number of visitors to link to the e-stores, the sales amount, and the increase number of members be registered as supporting data to show the Integrated Marketing Communication is better than the original one. E-stores also put marketing service as key element for planning to run Internet business. It’s no doubt that the new integrated marketing service model will bring outstanding performance.
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Cheng, Che-Chang, and 鄭哲彰. "The Study for Constructing Integrated Marketing Communications Model of Radio Broadcasting Stations －A Perspective Of Intellectual Capital." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/54725366510829775313.
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碩士國立雲林科技大學
企業管理系碩士班
94
The Study for Constructing Integrated Marketing Communications Model of Radio Broadcasting Stations －A Perspective Of Intellectual Capital Student：Cheng-Che Chang Professor：DR . Kuei-Kuei Lai ABSTRACT In traditional mass communication medium, the broadcasting station is simplest and fast media. In dangerous time, the broadcasting station can execute much media functions than others. Since Taiwan authority rescinded martial law, due to continuous deregulation on radio and television industry, the Government Information Office (GIO) had issued 151 new broadcasting station licenses. Until now there are 174 legitimate broadcasting stations in Taiwan (excluding digital broadcasting stations). As with broadcasting market domination, the IMC performance will very much depends on the linkman‘s personal style in coordination with different product and different channel. Base on discussing literature of integrated marketing communications(IMC),including marketing 6p,4C,4V strategies and so on, this paper develop semi-structured interviews as the main method and summarizes ten in-depth interview cases which participants all serve as top managers or senior linkman at broadcasting stations . We focus on the important factors affecting broadcasting IMC performance related to intellectual Capital, relationship marketing and advertising agency. The main results are summarized as follows： 1. The linkman‘s personal charm is the most important element that breeds success of broadcasting IMC. 2. Owing to unseen the products in broadcasting advertisement, it is very important to harmonize the product characteristics and different broadcasting market domination customers. 3.Utilizing broadcasting advertisement, small and medium-sized enterprise advertisers need interior staff familiar with broadcasting media. Otherwise they should request outside IMC advertising agency to handle marketing program in order to avoid wasting limited resources. 4. Small and medium-sized enterprise advertisers can implement our new IMC model of broadcasting Stations to enhance push and pull effect and improve marketing performance . Based on the findings in the case study, we last develop for further study some propositions that characterize IMC Model of Radio Broadcasting media in Taiwan. Key Words: integrated marketing communications, radio advertisement, marketing six P, product placement, wandering performers, kang-fu
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Lin, Ya-Han, and 林雅涵. "Development and Application of the Evaluation Model for Integrated Marketing Communications Services-A Case Study about Newspaper Groups in Taiwan." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/93507652201373887984.
Full textAbstract:
碩士世新大學
傳播管理學研究所(含碩專班)
100
Integrated marketing communications (IMC) has become more and more popular around the world in the recent years. Many enterprises, media, and PR companies are very interested in it and some of them have already implemented it in practice. Currently, most studies about IMC are in the field of business marketing rather than newspaper marketing. This study aimed to build an objective and quantitative “evaluation model for integrated marketing communications services for news groups” from the viewpoints of advertisers, to help advertisers select the most appropriate newspaper groups to implement their IMC services. And newspaper groups can develop more complete IMC services based on this model, so that the synergy of IMC can be maximized. This model comprised two parts. In the first part, data regarding evaluation criteria through literature review and preliminary interviews were collected. And the related indexes were used to develop a questionnaire. Then, through the modified Delphi method, opinions from the experts, including advertisers, advertising agents, PR companies, and newspaper groups, were summarized and the most fitted criteria for the model were found. In the second part, the AHP method was applied to obtain the relative weights of the criteria and rank the candidate solutions, so that the best solution could be determined. Then this model was applied to help a famous financial holding company in Taiwan to evaluate newspaper groups for IMC services and decide the most appropriate one among them. Finally, this study found 4 main criteria and 18 sub-criteria to select the most appropriate newspaper group to implement IMC services. According to the results of the AHP analysis, the main criteria advertisers and newspaper groups would consider were, ordered by importance, “the scale of the newspaper organization”, “the ability of planning and implementation”, “the ability of resource integration”, and “the choice of communication tools”. In addition, this study also found that advertisers and newspaper groups were different in their concepts about IMC. Plus the sectionalism inside newspaper groups, in practice, it was difficult for newspaper groups to take advantages of integration and cross-department planning in the aspect of implementing IMC services. Finally, this study suggested that, in the future, newspaper groups can set up an independent department for IMC, in charge of vertical/horizontal communications, coordination, and integration. Also, a consumer database can be built for advertisers’ reference. And the relationship of “inferiors following the example of superiors” between advertisers and newspaper groups can be improved, so that interactions between them can last longer.
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Lin, En-Ping, and 林恩平. "Developing a Selection Model for the Business Manager of Integrated Marketing Communications Company Using Analytic Hierarchy Process and Grey Relational Analysis." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/21027120510983908196.
Full textAbstract:
碩士世新大學
傳播管理學研究所(含碩專班)
103
As consumers could encounter more and more types of media, communication channel is omnipresent. Today, under circumstances of the media environment is complex, marketing the division of labor segmentation, advertisers use marketing tool has not only limited use of traditional media advertising, in recent years, the rapid rise of Integrated Marketing Communications, so that enterprises have to face Integrated Marketing Communications brings influence and gradually make changes in the marketing strategy. And how to struggle customers and case for Integrated Marketing Communications company, and brought more revenue and popularize, these things is need an professionals to perform. Therefore, this study intends to develop a model to assist the Integrated Marketing Communications company how to select the best business managers. This study established the model divided into two sections, the first part is through the relevant literature and Modified Delphi Method tofind the best selection criteria for Integrated Marketing Communications company business manager, next, through Analytic Hierarchy Process (AHP) to determine the relative weights of the criteria. Second part is uses the Grey Relational Analysis (GRA) to ranks the alternatives and selects the appropriate Business manager. Finally with Integrated Marketing Communications company as an example, using this model to empirical research.The results showed the emphasis standards of Integrated Marketing Communications company has professional competence, personal qualities, creative thinking, social skills and self-regulation. Overall, this research provides a new model for selecting the Business manager, in addition to providing a reference basis for decision makers, and expect to have a substantive contribution in practice.
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LIN, LI-FU, and 林立夫. "APPLICATION ON INTEGRATED MARKETING COMMUNICATION MODEL." Thesis, 2003. http://ndltd.ncl.edu.tw/handle/14575839668195236801.
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碩士國立臺北大學
企業管理學系
91
Since Professor Don E Schultz initiated the concept of integrated marketing communication, it earned a lot of discussion and application. In Taiwan, recreation vehicles are getting more market share because of the change of life style. Automobile companies use more marketing channels and media to promote their products. The purpose of this research is to understand the application of IMC model on Sport Utility Vehicle products. The research is a qualitative case study on SUV products, using modified IMC model from former researchers’ analytical framework, such as Belch & Belch’s concept of marketing planning process, Burnett & Moriarty’s marketing mix elements: Product, Price, Place, marketing communication, Schultz’s database marketing and Duncan’s view point of stakeholders. According to those opinions, the research created a modified IMC model to analyze the marketing plan and activities of SUV products. After the qualitative analysis of the specified case, the researcher delivered the feasible IMC model and got the conclusion as below: the design of marketing organization will affect the IMC efficiency and effectiveness; IMC must start with customers; concern all related stakeholders; use cross marketing channels and media, speak with one voice to achieve the synergy. He also gave some suggestions: create a high level position of IMC function; spend more budget on Internet marketing campaign; more interaction with general motorcade.
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Padrão, Inês Maria Martinho. "Integrated marketing communications for guava." Master's thesis, 2018. http://hdl.handle.net/10362/38121.
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The following paper presents an Integrated Marketing Communications campaign for the
brand Guava, which was recently restructured to pursue an online approach. The main
purpose of the project is to increase Guava’s brand awareness and recognition worldwide.
Therefore, based on an analysis of the current marketing strategy of the brand and research of
the industry and how companies are approaching its online consumers, a campaign was
elaborated so as to build brand recognition and credibility.
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CHEN, MIN HSUEN, and 陳民選. "Accessing the Communication Quality of Marketing Channel：An Integrated Model and Analysis." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/73434833307779863452.
Full textAbstract:
碩士國立臺灣科技大學
企業管理系
90
With the globalization of business operation, the uncertainty of ever-changing business environment and competition, both buyers and sellers gradually tend to build close long-term partnership in order to establish sustainable competitive advantage. In the prior marketing literature, the effectiveness of communication and information sharing has been mentioned frequently as an important factor in the development of coordinative relationship. However, there has been relatively little theoretical and empirical research about channel communication quality. The purpose of this study is to establish an integrated conceptual framework accessing the impact of major factors influencing communication quality. After reviewing all related literature, we develop an integrated empirical model exploring how “the effectiveness of communication flow”, ”channel structure”, ”channel relationship” and ”norms compatibility” affect the assessment of communication quality. The findings offer useful implication on channel communication for both researchers and practitioners. The key points of the research as followed： 1.Evaluate the impact of “effectiveness of communication flow”, ”channel structure”, ”channel relationship” and ”norms compatibility” on channel communication quality. 2.Examine if the assessment of channel communication quality is affected by business types and background.
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Huang, Hsiao-Chuan, and 黃筱娟. "Exploring organizational adaptation for implementing integrated marketing communications： A case study of the corporations with high-level integrated marketing communications." Thesis, 1999. http://ndltd.ncl.edu.tw/handle/49587984795483646133.
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HUANG, CHUNG-HSUAN, and 黃仲萱. "A Comparative Study of Assessing Integrated Marketing Communications." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/71995093940517010848.
Full textAbstract:
碩士國立臺南大學
經營與管理學系科技管理碩士班
105
The research area of Integrated Marketing Communications (IMC) has started from Don E. Schultz and some professors in USA in 1990. There are some references to show the importance of IMC. The past references related IMC are using quantitative methods more often. Social media has been used as an important media to do IMC program recently. The purpose of this study is to examine how social media will influence IMC through the six dimensions (Awareness integration, Image integration, Database integration, Consumer integration, Stakeholders integration and Evaluation integration) of framework theory of IMC. Taking one case company in Taiwan and another one in China, this research uses semi-structured interviews to understand how social media will have impact to IMC and .compares the differences of applying IMC assessing framework between B2B and B2C companies.
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Chen, Wen-kuang, and 陳文廣. "Unique Satellite Television Integrated Marketing Communications strategy research." Thesis, 2005. http://ndltd.ncl.edu.tw/handle/87840231358100669337.
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碩士世新大學
新聞學研究所(含碩專班)
94
The cable TV media has been rapidly changed, therefore, the marketing strategy turned from the integrated ways, the traditional 4Ps--product, place, price and promotion to 4Cs (consumer, cost, convenience, communications), that is, taking the audience as the operational focal by ‘understanding consumers’ demand and their willingness to pay’, and ‘communication with the consumer’ as well as ‘pondering the convenience for consumer to purchase.’ This kind of Integrated Marketing Communications concept has already gradually utilized in the domestic media marketing strategy. However, domestically, this kind of strategy research is rarely used in finance channel. This research will aim at the use of Integrated Marketing Communications concept for finance channel, and analyze it. Moreover, under the competition of the cable TV market, cable television must establish conforms segment concept, by the way of the professionals’ medium management and vertical development to maintain program quality and control audience’s receiving behaviors. Therefore, channel segmentation and the content’s quality have been the important way to attract the audience, and become the way to survive. How the finance channel separates the localization to enhance the quality is also precisely one of reasons which this research wants to discuss. On the other hand, in the marketplace where both foreign and domestic channels are under fierce, the way that Taiwan’s domestic finance channel to use the marketing strategy to stay alive and to make any impact, is also the focal point of this research.
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Chan, Ya-chi, and 詹雅琪. "The Study of Integrated Marketing Communications in Digital Publishing." Thesis, 2002. http://ndltd.ncl.edu.tw/handle/91812840219291149392.
Full textAbstract:
碩士國立臺灣師範大學
圖文傳播學系
90
Following the rise of the Internet, publishing is facing a series of revolutions, among which digital publishing now has merchandise packages with software, hardware, planning, marketing, and routing. Likewise, the digital publishing business has merchandise targeted at digital publications, covering entire business areas from management to marketing. The study focuses on marketing and communication plans concerning the digital publishing business. The results will be served as reference for publishers in the aspect of digital publishing. Integrated marketing communication theory targets provide consumers and potential consumers clear-cut and consistent messages, through integration and synthesis, to obtain maximum benefits. As marketing manners and concepts change, the theory also receives support and emphasis from practical sectors. The study is based on integrated marketing communication theory, synthesizing various modes presented by scholars, as a framework for further research development. The results of the research indicate that the major Taiwan publishers publish e-books and databases. Digital publishers are mainly content providers, technology providers, platform sellers, and system sellers. As different sectors have their own resources, strategic alliances between same and different businesses is rather common. Marketing strategies emerged from the early B2C e-books oriented to market B2B — content and database products. From the digital business’ integration marketing and communication modes, the researcher discovered that marketing and communication exerts positive impacts on consumers’databases and enterprise. The marketing tool now is mainly the Internet; however, it will become diversified as the carriers and routers get better and more convenient. The major barrier is that the use of the Internet is not common, and there is a lack of suitable hardware, providers, service fees, and privacy. Concerning the development target of digital publishing, it is better through educational types, matters of high marketing values, and integration with pictures, to market a difference from paper publishing.
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Vinzons, Chivas, and 范宗斯. "Implementing Integrated Marketing Communications (IMC) with Limited Promo Budget." Thesis, 2008. http://ndltd.ncl.edu.tw/handle/09197672107005458392.
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碩士國立成功大學
國際管理碩士在職專班
96
The concept of integrated marketing communications (IMC) is now popular in the field of marketing because of the competitive advantages it provides to companies(Kitchen, 2005; Mcgrath, 2005). However, deciding for mix elements (advertising, sales promotions, personal selling and public relations) and media options (traditional media, new media, outdoor media, and promo items) maybe too expensive for some companies. Thus, this research explores how firms with limited promo budget like small and medium enterprises (SMEs) adopt IMC. Through a survey among 93 of the “300 Dynamic SMEs” of Taiwan, it was found out that even though SMEs face some resource limitations, they have their own ways of implementing IMC. They frequently use new media to increase coverage, sales promotions to increase coordination, advertising to increase contribution, and personal selling to increase strategic consistency. Furthermore, industry type is found to be a moderating factor on how SMEs come up with their IMC mix decisions. This research contributes to the marketing field by providing a client-based empirical research which explores how companies overcome financial barriers to implement IMC. The results also serve as a guide for marketing managers in deciding which marketing communications mix elements and media options they can frequently use to increase coverage, coordination, contribution and/or strategic consistency.
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Chiang, Wei-Chei, and 姜維哲. "Exploring the Performance Evaluation System for Integrated Marketing Communication – using Hybrid MCDM Model." Thesis, 2013. http://ndltd.ncl.edu.tw/handle/12109047816058634887.
Full textAbstract:
碩士開南大學
專案管理研究所
101
Many companies invest a lot of money to build a database, purchase software support systems or outsource to the marketing companies to handle the IMC (integrated marketing communications) program, will let the IMC program run in smooth way. Customer behavior change for the integration of short-term assessment of marketing communications perspective, in the long run, needs to operate the stakeholder relationships has been to develop new markets and sustainable development purposes. This study attempts to explore the literature international integrated marketing communications and to construct the performance assessment evaluation model through Decision Making Trial And Evaluation Laboratory and Integrated expertise with the experts through questionnaires conducted aspiration levels improved. Integrated Marketing Communications is a strategically interactive two-way process, which to realize the benefits of stakeholders, but relies on collaboration between the task force, the ad hoc task-oriented, implementation, management and support of their superiors, through strategic way to communicate with transmission to integrate a consistent message, for customers to create the necessary services and the creation of value-added effects to enhance the synergy of integrated marketing communications.