Dissertations / Theses: 'Information technology and library technology'

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Lowder, Lawrence Wade. "Implementing the information technology information library (ITIL) framework." [Denver, Colo.] : Regis University, 2009. http://adr.coalliance.org/codr/fez/view/codr:24.

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González, Flores María de la Paz. "ITIL (Information Technology Infrastructure Library) Descripción, Funcionamiento y Aplicaciones." Tesis de Licenciatura, Universidad Autónoma del Estado de México, 2015. http://hdl.handle.net/20.500.11799/99997.

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Gstalder, Steven Herbert. "Understanding Library Space Planning." Thesis, University of Pennsylvania, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10289537.

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The role of the academic library has shifted from developing book collections to serving the information and technology needs of students and faculty. The needs of library users change more quickly and unpredictably than the needs of books, and library directors have pushed beyond the traditional incremental approach to library development to respond to changing needs. As many universities struggle to balance budgets, library directors must demonstrate the value and demand for library spaces and services to justify investments in construction and renovation projects. This study investigates the reasons that the new library space projects were undertaken and the forces driving decisions about investments in the library facilities. The cases in this dissertation present studies of three private, non-profit liberal arts institutions in the Eastern United States that have recently invested in major renovation or construction projects for new library spaces. At each site, interviews and focus group sessions were conducted with librarians, students, faculty, and library administrators. Archival material was researched to supplement the data collected from the subjects of the interviews. A multi-lens framework of strategic change is used to examine the forces and factors that influenced the decisions to pursue new library spaces in each case study. The institutions in the study successfully developed new learning commons and library spaces through renovation or construction projects. Each of the libraries in the study faced similar factors leading to a new space, including overcrowding, interest from students in collaborative learning, increased demand for access to technology, and the decline in the use of the printed book. The strong leadership of the library director, with support from the institution’s president, contributed to the success of each project in the study. The importance of this study derives from its examination of the changing factors and forces that drive the uses of new library spaces, highlighting the need to build flexibility into new construction projects.

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Powell, Jozan Maria. "School Library Media Specialists' Perceptions of Collaboration, Leadership and Technology." Scholar Commons, 2013. http://scholarcommons.usf.edu/etd/4747.

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School impact media studies indicate that a well-staffed and funded school library media program with a certified school library media specialist (SLMS) positively correlates with increased student achievement. SLMS must have a shared understanding of their roles and responsibilities to positively impact student success. In an effort to determine prior knowledge and differentiated learning objectives, the method of certification is critical for planning professional development. This dissertation presents a multi-method investigation of differences between Alternatively Certified (AC) and Traditionally Certified (TC) SLMS as it relates to their perceptions of collaboration, leadership and technology described in Information Power: Building Partnerships for Learning (1998). The overall findings were used to generate recommendations for SLMS professional development. Of 2350 total SLMS in Florida, 161 AC and 318 TC SLMS responded to an online job task analysis. The strength of association between method of certification and perceptions of job tasks under the three themes (collaboration, leadership, and technology) were compared using statistical analysis (i.e. variance, standard deviation, t-tests, chi-square tests, and ANOVA). Longitudinal comparisons were made between this study and baselines studies from 1996 and 2006. There were no significant differences between AC and TC overall perceptions of collaboration, leadership and technology as indicated by the job task analysis survey. Two tasks within collaboration and technology themes had large significant differences in AC and TC responses. TC SLMS were more likely to "Assist students and/or teachers with general references services (e.g., answer reference questions)" and to "Evaluate the adequacy and suitability of facilities, equipment, materials, and services with regard to their impact on learning outcomes." TC SLMS were significantly more familiar with IP2, made more attempts to implement IP2, and attended more in-services on IP2. Observations and interviews with two AC and two TC SLMS triangulated the survey data and explored questions related to professional development. Interview participants advocated for content developed by other SLMS and mentorship training. SLMS asserted that professional development should include school and county protocols, evaluation tools and methods, relevant and accessible technologies (i.e. school and district software, Student Information System, Library Databases Standards such as CORE Curriculum). The SLMS indicated a preference for the following professional development methods: SLMS designed and implemented professional development; formal and informal SLMS sharing; differentiation and options to opt-out based on prior experiences and expertise; relevant and accessible technology training; and mentorship. These findings inform ways to effectively recruit, train, certify, and differentiate instruction in SLMS programs and professional development courses. Furthermore, our qualitative findings indicate a need to examine the impact of reduced budgets on school library media programs. Future studies should investigate the impact of increased numbers of non-certified SLMS and cuts to library staff on student achievement and K-12 learning communities. While this study counted the total number of non-certified SLMS in addition to the AC and TC SLMS, results from the sample of non-certified SLMS collected during the job task analysis were not analyzed because it was too small for comparison or generalizability.

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Sonnenwald, Diane H., Mirja Iivonen, Jeffrey A. Alpi, and Heli Kokkinen. "Collaborative Learning Using Collaboration Technology: Report from the Field." Kluwer Publishers, 1999. http://hdl.handle.net/10150/105954.

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We propose that emerging collaboration, or groupware, technology that supports synchronous interaction among students and faculty can add new aspects to the traditional distance learning and university course models. To explore this assumption we taught a masters' level university course using collaboration technology. In our approach, collaboration technology (integrated synchronous audio- and video-conferencing, electronic whiteboard and shared application tools) was used to provide students at universities in different countries opportunities to participate in interactive class exercises and discussions, and to do class assignments together. Students also participated in traditional, face-to-face class seminars, discussions and exercises at their local university. Thus students learned using collaboration technology and traditional methods. In this paper we describe the course and discuss students' evaluations of the course, their collaboration with each other, and collaboration technology used during the course. Students evaluated the course and their collaborative experiences very highly but reported unique challenges and had mixed impressions with respect to the technology. Challenges included establishing interpersonal communication and meeting commitments. In general, students judged collaboration technology lower than e-mail and telephony in characteristics such as social presence, participation and ease of use. However, there were differences in evaluations among students in Chapel Hill and Oulu implying cultural preferences. In addition, students reported varying degrees of productivity and variety of tasks afforded the technology. These differences were similar for students in Chapel Hill and Oulu, implying individual preferences influenced evaluation of the technology. These results appear to imply that students need to learn principles of collaboration in addition to the technology for collaborative learning across distances to occur, and that a variety of technologies are needed to accommodate cultural and individual differences among students.

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Bernard, Stephanie R. "Historical development of technology in the Robert W. Woodruff Library 1982- 2003." DigitalCommons@Robert W. Woodruff Library, Atlanta University Center, 2005. http://digitalcommons.auctr.edu/dissertations/262.

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Ruenwai, Narumol. "Science and technology information in Thailand : policies, strategies and provision." Thesis, Loughborough University, 2006. https://dspace.lboro.ac.uk/2134/2975.

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The aim of the research was to investigate the current state of scientific and technological (S&T) information service provision in Thailand with a focus on its role of supporting research and development. The ultimate goal of the research was to develop a service model(s) which could aid the modernisation of the S&T information service. The information policies and strategic management at national and institutional levels were examined together with present and future roles in service provision and barriers to S&T information development. The research framework was constructed on the basis of theoretical models of the provision and management of effective information services. The institutions which participated in this research included 46 academic and special libraries in Thailand, hereafter called S&T information centres, and two funding agencies. The data were collected using a variety of research tools, employing both quantitative and qualitative methods, namely, questionnaires, semi-structured interviews, and focus groups. The questionnaires were distributed to five groups of respondents: executives, managers, librarians or staff, end-users, and executives or policy-makers of funding agencies. Two hundred and eighty-nine questionnaires were sent by post to 45 S&T information centres and two funding agencies whilst 703 questionnaires were also distributed to end-users. Interviews were performed with 55 executives and library managers. Three focus groups were organised on different topics, with a total of 36 participants. The major findings showed that national information policy in relation to S&T information was still relatively ineffective with roles and responsibilities of stakeholders not explicitly identified. In general, the results showed that institutional information policies exist but weak communication between executives, managers, and staff caused problems with implementation and interpretation. Most S&T centres were found to have strategic plans. The focus of these were on issues of integrated ICT infrastructure, acquisition of electronic resources, service improvement, communication with users and feedback, user education, cost effective use of resources, E-library transition and knowledge sharing. The development of resource sharing via computerised networks was considered to be paramount; progress to date was thought to be slow due to a lack of policies at national and institutional levels. Users' information literacy was still found to be an issue, particularly in respect of making effective use of electronic resources. The thesis provided recommendations for a national network for S&T information provision to be designed and managed by a hosting provider.

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Zhai, Dong. "THE RELATIONSHIP BETWEEN INFORMATION TECHNOLOGY AND CONSTRUCTION PRODUCTIVITY." UKnowledge, 2010. http://uknowledge.uky.edu/gradschool_diss/44.

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Over the past decades, information technology has been impacting industries, economics, the way of life and even the culture throughout the world. Productivity has been attracting much attention as an important indicator of economics, and numerous researchers have investigated the relationship between information technology and productivity. Construction is one of the largest industries in the United States, but little research has been conducted to investigate the relationship between information technology and construction productivity. The major objective of this dissertation is to determine the degree (if any) to which information technology usage, specifically the use of information technology to automate and integrate construction project work functions, is related to construction productivity. First, the author analyzed the relationship between information technology and construction productivity on a national-level basis. Second, the author compared the relationship between information technology’ contribution to value added growth and productivity in the construction industry with other industries. Third, the author performed a series of statistical analyses to investigate the relationship between construction productivity and automation and integration applications at the construction project level. Based on the above results, the author developed a matrix to map the relationship between technology usage on each work function and productivity in the concrete, structural steel, electrical and piping trades. In addition, a technology index developed from technology usage on all of the work functions were used to investigate the general effect of information technology usage on a project level. In order to leverage the relative importance of technology on each work function, regression analyses were performed to obtain a further understanding of the relationship. Factor analysis was also applied to identify the latent factors and simplify the patterns of relationships among the different work functions. This analysis could provide construction companies an indication about information technology usage priority and deployment in their work. Finally, a detailed examination of how Building Information Modeling, representing a current significant advancement of information technology usage on many construction projects, impacts the performance of a specific construction project is performed through a case example.

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Weideman, Melius. "Internet searching as a study aid for information technology and information systems learners at a tertiary level." Doctoral thesis, University of Cape Town, 2001. http://hdl.handle.net/11427/8754.

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Bibliography: leaves 289-318.
In this thesis, the author attempted to develop a method to help information Technology/Systems learners ﬁnd relevant information on the lnternet. The literature indicated that it is essential that learners should be able to retrieve relevant information from electronic sources. However, it was also stated repeatedly that searching on the Internet using standard search engines is not an easy task. It was also noted that a move was taking place away from traditional teaching methods to those with more learner involvement, making use of new computer and communication technologies. Initial experiments were done with IT/IS learners to determine how and where they search on the Internet, and what degree of success they had. The most important data gathered from these experiments was the tack of search strategy displayed by learners; the search engines chosen by them; and their success rate. Only 32.2% of all learners in this study managed to find one piece of relevant information in 30 minutes without any assistance. The data was used to design and later improve a tool to guide them in their searching endeavours. This tool, called "Finder Of information On The Internet" (FOIOTI, at http://www.mwe.co.za), was then extensively tested by measuring searching success, with and without using it. The data was gathered by examining and summarizing the forms completed by the learners during the searching experiments. During this study the author found that most learners had little or no training on Internet usage; often worked on the Internet; could not specify their search properly; used very few of the operators offered by search engines; and had a low success rate in ﬁnding relevant data. The two final phases of experiments proved that FOIOTI, as a searching tool, was successful. During these two phases, 71.0% of the participants claimed that they found the speciﬁed information when using FOIOTI within 30 minutes. A total of 1109 learners from three continents and 20 institutions took part in the study, spread over 46 sessions. Every session was administered personally by the author. This research project has contributed to the existing body of knowledge on Information Retrieval and education by having developed a tool that enhances learner involvement in the learning process. It enables educators to explore easier alternatives of locating educational resources by drawing on the experience of other website authors in their ﬁeld. It also entices the average learner to re-skill him/herself on the use of an exciting and promising new technology: Information Retrieval through the Internet.

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Cole, Christopher John. "Research in Information Technology: Analysis of Existing Graduate Research." Diss., CLICK HERE for online access, 2009. http://contentdm.lib.byu.edu/ETD/image/etd3184.pdf.

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Mosweu, Osadi Elizabeth. "An assessment of the capacity management process of the information technology infrastructure library (ITIL) framework in delivering value in public sector." Thesis, Cape Peninsula University of Technology, 2017. http://hdl.handle.net/20.500.11838/2662.

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Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017.
In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a selected public organisation in South Africa. Assessing capacity management in the context of this research was to judge whether it adds value to the organisation. Main questions asked were: to what extent has ITIL been implemented in the public sector in South Africa?, what benefits have been achieved through the implementation of ITIL in the public sector in South Africa? and how effective is the capacity management process of ITIL in the South African public sector? The study adopts a qualitative approach based on primary and secondary data. A purposive sampling method was used to collect data through interviews of ICT officials in Pretoria and Western Cape regions. It is evident in terms of the findings that capacity management within the organisation is practiced, but the organisation still has challenges in managing the process. Findings reveal challenges around user account management, ICT skills shortage and capacity constraints, information, network monitoring tools, and ITIL implementation. DeLone and McLean theoretical framework was used to analyse the capacity management process to explain the findings. A lack of clear ICT planning among the leadership is a contributing factor. Lack of adhering to standards, procedures and processes make it almost impossible to manage capacity. Efforts to address the technical and organisational challenges such as technical skills and stakeholders immediately reporting the users that need to be terminated on systems prohibit the success of capacity management process. Drawing the conclusion, it is recommended that efforts to address challenges should move beyond just ICT, into a comprehensive action by all stakeholders in respective of inter departmental units and executive who make decisions. Solutions should be embedded with ICT being able to manage technology, auditing of processes, and capacity to ensure excellence through reduced risk, increased efficiency, confident forecasts, and cost effectiveness is essential.

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Bonnah, Frank. "Techno-Stress and Africentric Coping Strategies : an Exploratory Study among Academic Library Employees in Ghana." Diss., University of Pretoria, 2015. http://hdl.handle.net/2263/51758.

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Building on current literature, the present study was primarily undertaken to explore techno-stress experiences among academic library employees at the University of Ghana. The study also sought to identify the Africentric coping strategies adopted. Other specific objectives pursued included; the determination of the relationship between techno-stress and other variables such as age, gender, educational qualification and work experience. In all, one hundred employees responded to a set of questionnaire. Data analytic methods included thematic analysis using Microsoft Excel and key findings were identified. Findings of the study showed that academic library employees experience techno-stress and are more likely to adopt appropriate Africentric coping strategies. Further findings reveals the existence of a linkage between techno-stress, level of education and work experience whereas there was no evidence of techno-stress relating to gender and age. Recommendations included; educating employees on techno-stress to be able to recognize its significant symptoms, the implementation of regular training sessions for employees to update their technological skills, and the need to reschedule the time patterns with which employees work and also the relevance of thriving organisations to employ highly qualified staff among others.
Mini Dissertation (MIT)--University of Pretoria, 2015.
Information Science
MIT
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Ißler, Lutz. "Informationsverarbeitung im Informationsmanagement : Modellierung von Aufgaben und verarbeiteten Informationen am Beispiel der Information Technology Infrastructure Library (ITIL)." Doctoral thesis, Universitätsbibliothek Leipzig, 2008. http://nbn-resolving.de/urn:nbn:de:bsz:15-20081204-072248-9.

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Das Informationsmanagement im Gesundheitswesen entwickelt Informationssysteme von Krankenhäusern und medizinischen Organisationen weiter. Dazu benötigt es Informationen, die ihm von Informationsmanagement-Informationssystem (IMIS) bereitgestellt werden. Das IMIS muss ebenfalls zielgerichtet weiterentwickelt werden. Die Grundlage für die Bewertung und Konstruktion eines IMIS ist ein Modell der Aufgaben und verarbeiteten Informationen im Informationsmanagement. Der Autor entwickelt eine Formalisierung der Informationsverarbeitung und darauf aufbauend Kriterien für Modelle der Informationsverarbeitung im Informationsmanagement im Gesundheitswesen sowie Modellierungsregeln und ein Vorgehen zur Modellierung. Die Angemessenheit der entwickelten Formalisierung und der Kriterien, der Regeln und des Vorgehens zeigt der Autor mit der Modellierung der Informationsverarbeitung in den neun Kernprozessen der Information Technology Infrastructure Library (ITIL), einer Sammlung von Empfehlungen für das Management von IT-Dienstleistungen. Aufbauend auf einer erweiterten Version dieses Modells kann ein IMIS für das Gesundheitswesen konstruiert werden.

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Mogotlhwane, T. M. "Barriers to successful application of information technology in Botswana." Thesis, University of Salford, 2008. http://usir.salford.ac.uk/1735/.

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This research looked at barriers to successful applications of information and communication technology (ICT) in Botswana. Botswana has high investments in ICT infrastructure development in the public service. However, there is still concern about service delivery not being satisfactory. Many departmental functions are still performed manually despite the availability of computers and people capable of using them. The research question addressed is why there is lack of exploitation of ICT in the Botswana public sector. Two government departments based in the capital city were selected as case studies and investigated using questionnaires and semi structured interviews to determine the status of employee relations and ICT use. Questionnaires were used to solicit satisfaction perception of the general public about public service using a sample of capital city population. This research revealed a digital divide within Botswana. Within the public sector, computer penetration as well as internet access is very high as there is 1 computer for every 2 employees. For the general public, computer ownership is low as about 28% of the population have computers at home. Despite availability of computers in the public service, members of the public experience delay when they seek service. Motivation and payment are biggest problem regarding employee relations. ICT support is satisfactory though this might be due to low level of ICT use. Fear of change is the main limiting factor to ICT exploitation in Botswana. It was found that maintenance cost of ICT infrastructure is in the order of 8 times the national average salary. A framework is proposed to help policy makers on how best to exploit existing ICT infrastructure. Botswana has remained at the first level of ICT exploitation for over 10 years. Suggestions are made as to how the next level could be reached and future research is also discussed.

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Engström, Martin. "Use and Development of Information Technology at two University Libraries in Costa Rica." Thesis, Uppsala University, Department of ALM, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-101545.

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Seaman, David M. "Leading Across Boundaries| Collaborative Leadership and the Institutional Repository in Research Universities and Liberal Arts Colleges." Thesis, Simmons College, 2017. http://pqdtopen.proquest.com/#viewpdf?dispub=10601531.

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Libraries often engage in services that require collaboration across stakeholder boundaries to be successful. Institutional repositories (IRs) are a good example of such a service. IRs are an infrastructure to preserve intellectual assets within a university or college, and to provide an open access showcase for that institution’s research, teaching, and creative excellence. They involve multiple stakeholders (librarians, IT experts, administrators, faculty, and students) and are typically operated by academic libraries. They have existed since the early 2000s.

Collaborative leadership has been studied in areas such as health care and business, but it has received little attention in studies of library leadership and management. Collaborative leadership has been shown to be an effective leadership style for an increasingly networked world; it is an interactive process in which people set aside self-interests, share power, work across boundaries, and discuss issues openly and supportively. Collaborative leadership moves organizations beyond mere cooperation towards a state of interdependence; it empowers all members of a team to help each other to achieve broader goals, find personal satisfaction in their work, and sustain productive relationships over time. A better understanding of collaborative leadership can inform both IR development and future complex multi-stakeholder campus services.

Two methodologies – content analysis of IR web pages and surveys of library directors and IR developers – were employed to determine if IRs revealed evidence of collaborative leadership. The study populations were those members of the Association of Research Libraries (ARL) and the Oberlin Group of liberal arts colleges that operated IR services by July 2014 (146 institutions overall). The research examined if IR format, size, age, nomenclature, or technology platform varied between ARL and Oberlin Group members. It asked if there is any difference in the perception of collaborative leadership traits, perceived IR success, or collaborative involvement with stakeholder communities between ARL and Oberlin Group members or between library directors and IR developers. The study found evidence of all six collaborative leadership traits being examined: assessing the environment for collaboration, creating clarity, building trust, sharing power, developing people, and self-reflection.

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Feiertag, Jason P. "An analysis of the relationships between end-user support and information technology strategic planning at Pennsylvania community colleges." Instructions for remote access. Click here to access this electronic resource. Access available to Kutztown University faculty, staff, and students only, 2001. http://www.kutztown.edu/library/services/remote_access.asp.

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Thesis (M.P.A.)--Kutztown University of Pennsylvania, 2001.
Source: Masters Abstracts International, Volume: 45-06, page: 2921. Typescript. Abstract precedes thesis as preliminary leaves [1-2]. Includes bibliographical references (leaves 95-97).

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Venters, Will J. "The introduction of knowledge management technology within the British Council : an action research study." Thesis, University of Salford, 2003. http://usir.salford.ac.uk/2104/.

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The study describes action research undertaken within the Knowledge Management programme of the British Council, a not-for-profit multinational organisation. An interpretive methodology is adopted because of its appropriateness to the study of real-life complex situations. There is a contested literature on Knowledge Management which this study explores and contributes too. The action research draws on a social constructivist stance to develop and introduce Knowledge Management systems for significant groups within the organisation. A rich set of issues emerge from the literature, and the action research, which contribute to the discourse on Knowledge Management systems and their use in practice. The study suggests that a methodological framework is beneficial in supporting the development and introduction of such systems. However the research identified that Knowledge Management problems cannot be identified and so reconceptualises Knowledge Management in terms of improvement. A framework is developed (AFFEKT: Appreciative Framework for Evolving Knowledge Technologies) to such improvement. This framework is used in the final action research cycle. The conclusions are drawn from a reflection on the application of this framework and reflection on broader issues raised by the action research. The study concludes that knowledge management systems should introduced through an ongoing iterative process of reflection and action. Knowledge Management systems should encourage new work practices, however this requires a realisation that the development of a Knowledge Management systems is a reflective process by which the system is integrated into existing practice and enables users to critique this practice. The study contributes to the discourse concerning the application of technology within Knowledge Management (Galliers 1999; Alavi and Leidner 2001; Butler 2002; Wickramasinghe 2002). It contributes to the field of Information Systems by describing a coherent narrative on the introduction of knowledge management systems within a unique organisational context, and by developing a framework to aid intervention.

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Wedberg, Martin. "Facilitating Information Sharing Concerning Dementia : Designing the interface of an online multimedia library." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-280539.

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There is a lack of technology that facilitates knowledge sharing in the medical sector. In several countries there is a shortage of medical staff with the proper education to take care of patients suffering from dementia. However, modern mobile and web technology pave the way for new online knowledge sharing platforms which could help remedy this problem. This study investigates how an interface of a mobile e-library, aimed at sharing dementia-related knowledge, could be created. It also examines how care workers perceive it and if they could be willing to adopt the technology in the future. This thesis project was carried out at Svenskt Demenscentrum, a non-profit organization with the purpose of disseminating and collecting knowledge concerning dementia. The prototype was designed using the double diamond process. This included an initial literature study and state-of-the-art analysis, which was followed by two workshops with professional care workers. The final design was created iteratively with feedback from a focus group. A total of four sessions with the focus group were organized. The final prototype was evaluated using the Technology Acceptance Model (TAM) model. 12 participants took part in the user tests, all had previously taken care of patients suffering from dementia. The findings of the user tests suggest that the users perceived the interface as both useful and easy to use. This finding also indicates that the users, according to the TAM model, would be willing to adopt the technology if fully developed. All of the participants found the application fitting for smartphone devices. Some suggestions regarding further implementations of the interface included the addition of an onboarding process for those less familiar with modern design conventions and the inclusion of a social forum or discussion page that would allow for a direct knowledge exchange between the users.
Det finns en brist på teknologier som förenklar kunskapsdelning inom den medicinska sektorn. I flera länder har det dokumenterats en tilltagande brist vårdpersonal med tillräcklig utbildning för att ta hand om patienter som lider av demens. Kunskapsdelning kan underlättas med mobila onlineplattformar, utvecklade for att användare ska kunna dela expertis med varandra. Den här studien undersöker hur gränssnittet till ett mobilt e-bibliotek, med mal att dela demensrelaterade kunskaper, skulle kunna utvecklas. Den undersöker även om vårdpersonal och släktingar till demenssjuka kan förväntas anamma teknologin i framtiden. Detta masterarbete utfördes i samarbete med Svenskt Demenscentrum, en stiftelse som arbetar för att samla, strukturera och sprida kunskap om demens. En prototyp for gränssnittet designades efter 'double Diamond'-modellen. Detta inkluderade genomförandet av en litteraturstudie, en 'state-of-the-art'-analys samt två workshops med professionell vårdpersonal. Den slutgiltiga designen togs fram iterativt med feedback från en fokusgrupp. Totalt organiserades fyra sessioner med fokusgruppen. Den slutgiltiga prototypen utvärderades sedan efter 'Technology Acceptance'-modellen (TAM). Tolv deltagare rekryterades till användartesterna, alla med tidigare erfarenhet av demensvård, som vårdarbete eller släktingar. Resultatet från testerna antydde att användarna uppfattade prototypgranssnittet som både användbart och lättanvänt. I enlighet men TAM-modellen, implicerar detta att målgruppen är mottaglig för att använda en full implementation av teknologin. Alla deltagare uppfattade även prototypen som lämplig för 'smartphone'-enheter. Testdeltagarna lyfte även fram ett antal rekommendationer gällande vidareutvecklingen av gränssnittet. Bland annat föreslogs det att en 'onboarding'-process skulle kunna implementeras samt en diskussionssida; eller dylikt som skulle tillåta användarna att delta i ett direkt kunskapsutbyte med varandra.

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Stemmer, John K. "The Perception of Effectiveness in Merged Information Services Organizations: Combining Library and Information Technology Services at Liberal Arts Institutions." Ohio : Ohio University, 2007. http://www.ohiolink.edu/etd/view.cgi?ohiou1178203531.

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Woodell, Eric A. ""Measuring Operational Effectiveness of Information Technology Infrastructure Library (ITIL) and the Impact of Critical Facilities Inclusion in the Process."." Thesis, Robert Morris University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3617032.

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Information Technology (IT) professionals use the Information Technology Infrastructure Library (ITIL) process to better manage their business operations, measure performance, improve reliability and lower costs. This study examined the operational results of those data centers using ITIL against those that do not, and whether the results change when traditional facilities engineers are included in the process. Overall, those IT departments using ITIL processes had no statistically significant improvements when compared to those who do not. Inclusion of Critical Facilities (CF) personnel in the framework offered a statistically significant improvement in their overall reliability of their data centers. Those IT departments who do not include CF personnel in the ITIL framework have a slightly lower level of reliability than those who do not use the ITIL processes at all.

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Dolo-Ndlwana, Nomambulu. "Use and value of library's electronic resources by academics and postgraduate students at Cape Peninsula University of Technology (CPUT)." Master's thesis, University of Cape Town, 2013. http://hdl.handle.net/11427/10336.

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Includes bibliographical references.
As libraries are in the transition of moving from print to electronic resources, the purpose of the study was to investigate the use and value of library's e-resources by academics and postgraduates at Cape Peninsula University of Technology (CPUT). There is evidence from previous studies that today's users have their information needs met via a number of options. They need not physically come to the library; they can stay at home or at their offices to access e-resources. The study focused on the use and value of the library's e-resources in two departments (Electrical, Electronic and Computer Engineering and Mechanical Engineering) in the Faculty of Engineering. The main aim was to determine whether academics and postgraduates use e-resources, the purpose for which they used e-resources in the process of teaching, learning and research, the extent to which they were aware of the e-resources, the value they regarded as the benefit from using e-resources and the problems they encountered in their use of e-resources. The study population consisted of 251 academics and postgraduates. A questionnaire was used as data collection instrument. The questionnaire was distributed to 82 academics, 135 MTech and 34 DTech students. The results of the study are based on the data from 60 returned questionnaires from academics and postgraduates. The study found that the majority of the respondents used e-resources, but a few respondents did not use e-resources because they were not aware of them. Respondents who used e-resources used them for a variety of purposes, including gathering information for a specific topic; doing literature reviews, getting answers to specific questions, and gaining general information. The study also encountered respondents who had problems when using e-resources. These problems included internet connections, slow downloading of articles; time constraints and the need for training in the use of e-resources. The majority of respondents from the study thought that they benefited from using the library's e-resources.

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Dilebanye, Oonayang Ntsite Phyllis. "An investigation of the role played by the Botswana Technology Centre (BOTEC) library in supporting the engineer's information requirements." Master's thesis, University of Cape Town, 2006. http://hdl.handle.net/11427/8069.

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Word processed copy.
Includes bibliographical references (leaves 97-102).
This research project has confirmed that the BOTEC library is adequately satisfying the basic information requirements of its users. It further indicates that there is, however, a need for the library to more vigorously adopt newer technologies and respond to other environmental changes in order for the library to fully fulfill its role in supporting the engineers' information requirements. The dissertation concludes with recommendations and strategies that the researcher suggests the BOTEC library could adopt to ensure a more user-centric and improved service.

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OConnell, David Michael. "Information Convergence: Technological Space in the 21st Century Library." University of Cincinnati / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=ucin1242834118.

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Nehme, Jalal, Marcus Persson, and Shahrouz Lahiji. "How can ITIL influence IT outsourcing." Thesis, Jönköping University, JIBS, Business Informatics, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:hj:diva-12500.

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The purpose of this thesis is to examine the impact of best practices framework like In- formation Technology Infrastructure Library (ITIL) on IT outsourcing implementation. This thesis will examine the research question:

“What are ITIL’s effects on IT Outsourcing implementation?”

The goal is to find out whether ITIL is applicable in IT outsourcing project, and if it has a positive or negative impact on it. The study of the impact of ITIL in IT outsourcing pro- jects, will start by giving the reader an overview about ITIL and IT outsourcing critical suc- cess factors. This thesis is conducted through a cross-sectional study, and information has been obtained through secondary literature. The authors have also conducted a series of in- terviews with IT practitioners and an IT expert. The interviews has been done in a semi- structured way.

The outcome of this research show that ITIL definitely can have a positive impact on IT outsourcing implementation. A positive effect that has been discovered from this research is that ITIL improved the communication between service providers and customers. These studies also shows that ITIL can serve as a growth enabler by giving structure to compa- nies work activities. On the other hand, organizations should consider ITIL more as guide- lines than a framework. This research also discovered that using ITIL frameworks can make work procedures more complex and time demanding, and due to this, small- to me- dium-sized companies could face more struggle in the implementation phase of ITIL.

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Yao, Akemi 1964. "Impacts of information technology on a local institution : transition of the public library in local communities." Thesis, Massachusetts Institute of Technology, 1999. http://hdl.handle.net/1721.1/70721.

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Thesis (M.C.P.)--Massachusetts Institute of Technology, Dept. of Urban Studies and Planning, 1999.
Includes bibliographical references (leaves 195-206).
Innovations in information technology in the 1990's have impacted society in many ways. Discussions about the implications for society have taken place from various points of view. In urban planning, the discussion has focused on the significance of physical communities in the information technology (IT) society. However, there have been few discussions about the use of information technology at local institutions, particularly focusing on information access and distribution. Public libraries, which are among the most common public institutions found in local communities, once enjoyed popularity and an important position in local governments. However, more recently, these institutions have been regarded more or less as wallflowers by their local communities. Furthermore, the public library faces a paradox in the information age. Information has never been so important as it is now, and public libraries are supposed to be community resources for information. Yet, the public library remains at the margin of the IT society. Moreover networked information even calls into question the significance of the physical space of libraries. Still, there is community demand for information access and community space, which suggests potential needs to be fulfilled by public libraries. This thesis spotlights the impacts of information technology on the transformation of local institutions, and focuses on the public library as an example. It examines the potential roles of the public library from the view points of communities and local governments by focusing on the extension of its historical roles and new social needs in the IT society. The thesis consists of three parts: Chapter 1 examines the contexts of public libraries in the information society, Chapter 2 analyzes a case in Union City, New Jersey, and Chapter 3 suggests future plans and extends lessons to other institutions. The Union City case study demonstrates the possible important roles that public libraries could play according to local community needs in the IT society. After the countrywide initiative that created the Information Highway, it is time for local communities to promote locally tailored "Information Main Streets" reflecting community priorities. These would encompass the local economy, education, social issues and other community issues. The study suggests the need for local governments' active involvement in planning the local public libraries.
by Akemi Yao.
M.C.P.

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Smith, M. "3D interactive technology and the museum visitor experience." Thesis, Kingston University, 2015. http://eprints.kingston.ac.uk/33958/.

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There is a growing interest in developing systems for displaying museum artefacts as well as historic buildings and materials. This work connects with this interest by creating a 3D interactive display for Fishbourne Roman Palace Museum, West Sussex, England. The research aimed to create a reconstruction of the Palace as it would have been at its height, a reconstruction that was interactive in the sense that museum visitors would be able to walk through the buildings and local grounds and experience the site in a way not possible through traditional museum displays. The inclusion of the interactive element prompted the incorporation of game engines as a means of visualising and navigating around the reconstructed 3D model of the Palace. There are numerous game engines available, and the research evaluated a selection with respect to their functionality, cost, and ease of use. It also applied a technology readiness method to assess potential users’ response to the incorporation of different degrees of interactivity. Research was undertaken regarding the appearance of the Palace and, based on the available archaeology and relevant artistic interpretations, a model was created using Autodesk Maya software. This model was exported into each of the possible game engines, and a comparison was made based of each engine’s audio, visual, and functional fidelity, as well as composability and accessibility. The most appropriate engine is chosen based on these results. With reference to the assessment criteria, the hardware and software is in preparation for installation at the Fishbourne Roman Palace Museum. The Technology Readiness Index was applied to determine the effectiveness of such a display compared to a non-interactive representation, a study that concludes that a highly interactive display may not be the most sensible solution for the majority of visitors.

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Tan, Jin. "Bibliotheken in Second Life." Thesis, Wiesbaden Dinges & Frick, 2007. http://eprints.rclis.org/10446/1/Bibliotheken_in_Second_Life.pdf.

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Currently some libraries are trying to offer their services in Second Life because of the rapid development within the virtuality. This paper deals with the phenomenon Second Life and its numerous aspects which are emphasize with detailed examples. In addition, alterations of the libraries terms and conditions are analysed in this context. Second Life is conceived as a new medium which complete the traditional communication. Therefore, libraries as a place of communication can and should to apply to the three dimensional platform for a superior and widespread service in a digital world. The paper creates a general concept, which can use libraries for their presentation in Second Life.

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Kaylor, Douglas. "Library / IT Mergers in Ohio’s Public Two-Year Colleges: An Exploratory Study." Wright State University / OhioLINK, 2007. http://rave.ohiolink.edu/etdc/view?acc_num=wright1196778482.

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Cervantes, Danielle. "Using GIS to create an interactive GeoPDF mapbook for the Big Island of Hawaii a thesis presented to the Department of Geology and Geography in candidacy for the degree of Master of Science /." Diss., Maryville, Mo. : Northwest Missouri State University, 2009. http://www.nwmissouri.edu/library/theses/CervantesDanielle/index.htm.

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Thesis (M.S.)--Northwest Missouri State University, 2009.
The full text of the thesis is included in the pdf file. Title from title screen of full text.pdf file (viewed on March 29, 2010) Includes bibliographical references.

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Alazemi, T. R. "Users' information seeking behaviours, their interactions and experience with the academic library web interface." Thesis, University of Salford, 2015. http://usir.salford.ac.uk/36705/.

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The websites provided by academic libraries are challenged by the rapid developments in information and communication technology (ICT). These developments have created diverse options and channels for information sources that can be accessed easily by users through the Internet. Because of these alternate sources, many users no longer physically visit the library. Instead, they depend on the library’s website to obtain information online, or they use Internet searches to obtain the information they require. This research addresses the following question: How do the users of academic libraries search for information and interact with the libraries’ web interfaces? The research draws on models from the disciplines of information-seeking behaviour (ISB) and human-computer interaction (HCI). A unified model based on the models in ISB and HCI is created and investigated. In addition, a qualitative study has been conducted to investigate users’ information needs, information-seeking behaviours, and difficulties and experiences with the websites of academic libraries. Interpretive case studies were conducted at two universities, one in the UK and one in Kuwait. Qualitative data were collected in interviews, focus groups, and observations of diverse groups of library users. Furthermore, a content analysis approach was applied to analyse the data. The findings revealed seven steps taken in searching for information and interacting with academic libraries’ web interfaces, but exposed variance in the order in which users executed these steps. The findings also revealed several issues regarding the use of library websites to search for information. In particular, these concerned the complexity of finding information, the content organisation of the library websites and the use of incomprehensible terms on the library websites. As a result, the library users relied heavily on Google to find information. The thesis concludes with suggested guidelines for how academic library interfaces can best support the way users search for information, as well as their interactions, experiences and needs. Keywords: information-seeking behaviour, human-computer interaction, users’ needs, user experience, academic library website, usability, content analysis, postgraduate students, academics, library staff, Kuwait, UK.

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Ginger, Jeff. "Capturing the context of digital literacy| A case study of Illinois public libraries in underserved communities." Thesis, University of Illinois at Urbana-Champaign, 2015. http://pqdtopen.proquest.com/#viewpdf?dispub=3740454.

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This dissertation study examines the role of the public library in fostering digital literacies in underserved Illinois communities. Over the course of two years I collected data on the library as an institution, and as a context, by investigating people, policies, activities and infrastructure related to how individuals learn, comprehend and apply digital technologies in collaboration with and in relation to the library. The data was collected during visits to libraries in sixteen locations around the state with significant levels of poverty, including a selection of rural localities and predominantly African American and Latino communities. Research methods included several kinds of site observation as well as interviews with librarians. As a collective whole, these case studies yield a series of interesting and surprising stories that reflect some of the connections between social roles and service roles, as well as the particular innovations and challenges present in underserved communities.

These findings support a number of related theories and initiatives, including the need to reconstruct digital literacy as digital literacies , in the plural, and the impetus to see them primarily as a function of community engagement, especially in underserved community settings. The data suggests that library roles related to digital literacy are changing in several substantial ways. First, libraries are moving beyond merely providing internet to proactively promoting assisted public computing. Second, they are shifting their view of themselves as a community space to include leadership in community networking. Finally, they are working to cultivate information experiences that progress beyond consumption to involve a dimension of generative learning.

When considered in conversation with existing scholarship, these findings have important implications: they show new avenues for research into diversity and social inclusion, critical discourse analysis and dynamic models for learning. They also suggest new directions for the field of Library and Information Science (LIS) and offer a compelling reason for libraries to both participate in and help guide movements and initiatives to promote digital literacies.

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Netshiongolwe, Mpho. "Investigating perceptions of reliability, efficiency and feasibility of data storage technology: A case study of cloud storage adoption at UCT Faculty of Science." Master's thesis, Faculty of Humanities, 2019. http://hdl.handle.net/11427/30935.

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Within an increasing number of organisations cloud storage is becoming more common as large amounts of data from people and projects are being produced, exchanged and stored (Chang & Wills, 2016: 56). In fact, “technology has evolved and has allowed increasingly large and efficient data storage, which in turn has allowed increasingly sophisticated ways to use it (Staff, 2016: n.p.). Thus, the aim of this study is to investigate the perceptions of reliability, efficiency and feasibility of data storage technology. The investigation is done by addressing claims and perceptions of data storage technology within the Faculty of Science at UCT. This study intends to determine if cloud storage is the future of storing, managing and preservation of digital data. The study used a qualitative research method grounded by Management Fashion Theory. Data was collected from three case studies from the Faculty of Science, and also from a desktop internet search on the marketing of cloud storage. Data collection from the case studies was facilitated through semi-structured interviews and from three researchers and academics who are working on cloud storage projects. Main themes that guided the dialogue during data collection originated from reviewed literature. The study concludes that cloud storage is the way forward for storing, sharing and managing research data. Academic researchers find storing data on cloud beneficial; however, it comes with challenges such as costs, security, access, privacy, control and ethics.

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Egeler, Markus. "Perceived benefits for customer service of ITIL IT control use." Click here to access this resource online, 2008. http://hdl.handle.net/10292/546.

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IT service management is becoming more and more important in the current business environment. Especially the IT Infrastructure Library (ITIL) is a widely adopted and accepted IT service management framework (Wagner 2006). Organizations that adopt one of the IT service management frameworks expect to achieve a large range of benefits through the use of the frameworks. The major benefits that are expected to be realised include reduced costs, IT services that are tailored to the business needs, a higher quality of IT services, and improved customer satisfaction (OGC 2007a). Despite the growing importance and acceptance of IT service management and ITIL, there is not much literature that is concerned with the benefits that can be realised when one of the relevant IT service management frameworks is in place. Only a few studies were published in conference proceedings (e.g. Hochstein et al. 2005, Potgieter et al. 2005, Cater-Steel et al. 2006). Even though these studies were able to confirm some of the claims made by the Office of Government Commerce (OGC), the publisher of the ITIL series, there are still a lot of claims that are not evaluated to date. This thesis is taking a Monte-Carlo method based simulation approach to identify some of the benefits of the ITIL for customer service. To achieve this, an initial research model was developed that represents the four most likely benefits for customer service of the use of ITIL and their relationship with customer service and the generation of business value. Subsequently the different path ways for the relationships were explored and models for each of the possible paths were designed. These models include a mediated model, an unmediated model and a partially mediated model. After defining the estimates and constraints for the simulation, the simulation was executed using a MS Excel spreadsheet. The simulation results presented a large amount of data for each of the models and their relationships. The models produced normal distributions and showed stability for changed input and throughput parameters. The analysis of the findings showed that the changes in estimates for each of the models and the associated results of the simulation followed a linear pattern. The linearity of the models combined with the normal distribution of the results offers a lot of opportunities for the use of the developed models. A further enhancement through a test with real-life data could provide the basis for a tool to quantitatively predict the impact of an ITIL implementation on customer service and the creation of value for the business. In addition the four most likely contributors to improved customer service based on the use of ITIL have been identified from a literature review. The identified contribution towards improved customer service of these four beneficiary factors is supported by the results of the simulation. Therefore the results of this thesis provide the research community with a model that could provide the basis for further exploration of the beneficiary effects of ITIL on customer service.

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Cohen, Avi. "Instructional technology and distance learning on the World Wide Web : how do educators in Israeli high schools accept the Internet as a learning medium?" Thesis, Anglia Ruskin University, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.327458.

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Ocks, Yumnaa. "Information and communication technologies and academic library services and operations." University of the Western Cape, 2020. http://hdl.handle.net/11394/8114.

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Magister Artium - MA
Information Communication Technologies (ICTs) continue to have a major influence in the promotion and dissemination of information, which has and continues to shape new realities of virtual campuses and virtual libraries, thus allowing students access to information and encouraging participation. This study aims to investigate the impact of Information Communication Technologies (ICTs) on academic library services provision and operations, as well as how this has influenced the use of library information resources by undergraduate and postgraduate students at the university. The objectives of the research were to: assess the impact of ICTs on academic library operations and the academic librarians’ functions, assess how ICTs have influenced undergraduate and postgraduate students’ use of library information resources, identify the challenges of ICT-based library operations and services; and identify how conventional library and information services can be delivered more efficiently through ICTs.
2022

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Medupe, Tsietsi Jacob. "Configuration management data base in an information and communication technology environment / T.J. Medupe." Thesis, North-West University, 2009. http://hdl.handle.net/10394/4769.

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There are more requirements for business to be able to run its operations successfully in terms of legal compliance and revenue streams optimisations. Businesses are placing high demands on Information and Communication Technology (ICT) to adapt to changing conditions. However, ICT organisations tasked with providing increased service levels at lower costs do not have the resources to reinvent itself with every technological or regulatory change. Without frameworks in place to leverage automation and best practices, these ICT, organisations are consumed with the day-to-day operations of ICT with little time and few resources left to develop new services that add value to the business. There is, therefore, a definite requirement for a central repository system in order to enhance ICT service delivery and strategy for continuing to improve service, lowering per-service delivery costs and enabling ICT organisations to bring new services that support competitive advantages. The company of choice in the study is Sentech, which has recently adopted some of the Information Technology Infrastructure Library (ITIL) processes; these are service desk, incident management, and change management. The company is still in the middle of deciding on whether to implement the configuration management process which will eventually lead to Configuration Management Database (CMDB). This study attempted to indicate the role and the importance of running the CMDB together with the rest of other ITI L processes. The study also indicated how the other processes cannot function effectively without a proper CMDB platform. The primary objective of the study was to identify the importance and the role of CMDB in an ICT environment. The organisation implemented a number of processes such as configuration and change management. To be successful with using the ITIL change management process, it is important that the people, processes, and technologies work together in a coordinated manner to overcome the political roadblocks that usually inhibit cooperation between groups in the same organisation. The study has indicated that the current ITIL processes, such as change management are not achieving the required results due to a lack of proper CMDB. General recommendations on the implementation of the CMOB based on the study were: •Get executive and Board of Directors' support on the implementation of CMOB. •The organisation needs to redefine the role of the General Manager - ICT to a more appropriate role of Chief Information Officer reporting directly to the board. •The organisation must define detailed business processes and procedures. •The organisation must set a clear scope of the CMOB. •The relevant stakeholders on the CMOB must be identified . •A full state of the current ICT processes must be determined. •The business case on the CMOS must be formulated and documented. •Set goals on what the CMOB will have to achieve. •The organisation must create a plan on the implementation of the CMOB. •Identify responsibilities on maintaining the CMOS. •Create awareness within the organisation around CMOB. •Training on CMOB must be offered to the personnel. •The organisation must baseline all ICT assets. •Plan for ongoing management of the CMOB. It is believed that the objective of the study has been met. From the investigation, it has been clear that there is a dire need for an implementation of a central repository system like the CMOS to support other service delivery and support processes. If the recommendations are implemented within Sentech, the company will secure a more effective and efficient service delivery on the ICT platform. Furthermore, Sentech can become an ICT leader and gain a competitive advantage over its fellow competitors.
Thesis (M.B.A.)--North-West University, Vaal Triangle Campus, 2010.

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Mogale, Mpho Gift. "Social Media and the Provision of Library and Information Services at the University of Limpopo Library." Thesis, University of Limpopo, 2019. http://hdl.handle.net/10386/3048.

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Thesis (M.Inf) --University of Limpopo, 2019.
The use of social media (SM) tools in both public and private institutions is growing remarkably. Academic libraries, in particular are confronted with serious challenges of becoming the leader in adopting various SM platforms to enhance the delivery of library and information services to their users. This study investigated the extent and ways in which librarians attached to the University of Limpopo library use SM platforms in the provision of library and information services to their patrons. The study examined types of SM tools used, purposes that SM tools are used for in academic libraries, factors that determine and impede the use of SM, as well as the attitudes of the library staff towards the use of SM in providing library and information services. The study adopted a qualitative research approach through the use of a semi-structured interview (administered face-to-face) with 10 academic librarians at the University of Limpopo (UL) as a data collection method. The findings of the study show that UL library staff largely use SM platforms such as Facebook to market and promote library services as well as Library-Blog to liaise with the schools or faculties. The study further revealed that librarians at UL are not in charge of SM applications. Instead the Marketing and Communication Department administrator is responsible for the management of SM in the university. The study notes that library personnel are aware of various SM platforms. Therefore, it has a direct influence on their use in work-related tasks. Moreover, the ease of use, low cost, high demand and usefulness of SM applications are contributory factors which motivated the librarians to want to use it. The study further reveals factors that inhibit the effective use of these applications and recommends that library management should create SM policies to boost the effective use of SM for the benefit of library patrons.

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Harrs, Shawn. "Standards Directory: An Engineering and Technology Standards Digital Library and Information Retrieval System for The Walt Disney Company." NSUWorks, 2006. http://nsuworks.nova.edu/gscis_etd/568.

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Walt Disney Company (Company) engineers and architects utilize engineering and technology standards in the design, development, and maintenance of its physical infrastructure worldwide. There was a need to improve the methods by which Company standards are organized and retrieved. While the leading commercial information brokers for engineering and technology standards provide standards search engines and online standards catalogs, these search services are poor in supporting standards seekers who have only a general understanding of their information needs because their searches only utilize a standard's document number, title, and keywords as metadata for searching. In order to provide a tool for distributing and retrieving standards in an online environment that fulfilled the needs of Company engineers and architects, the Standards Directory, a digital library and information retrieval system, was developed with two main features in mind: categorization and search. First, the Standards Directory utilizes an engineering and technology taxonomy to provide grouping and classification of standards. Second, the Standards Directory supports various forms of search and improves the overall relevance of search results by, among other things, providing stem word full-text searching and browsing capabilities within disciplines. A study was conducted to investigate the effectiveness of the Standards Directory compared with leading commercial information brokers of engineering and technology standards. The study found that the Standards Directory provided a higher level of relevance of search results as established by end-user relevance judgments made by Company engineers and architects seeking information for their actual information needs. Standards-based engineering, architectural, and other high technology organizations may benefit from the implementation of a Standards Directory as it can increase employee productivity, improve product quality, enhance the accuracy of organizational decision-making, and foster organizational learning.

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Kusekwa, Lovemore. "Guidelines for using digitisation as a sustainable method of preservation at the University of Zimbabwe library." Diss., University of Pretoria, 2012. http://hdl.handle.net/2263/41021.

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This mini-dissertation reports on the guidelines for digitisation that were developed for the University of Zimbabwe Library. A literature study and an empirical investigation were done in order to come up with the guidelines. The literature study was primarily used to inform the researcher on those aspects of digitisation for which guidelines could be developed. A qualitative research design was adopted in this study. Semi-structured interviews were used to collect data from five South African institutions that are involved in digitisation. Digitisation managers from the five institutions were interviewed in this study. The data from the interviews and the literature study were used to come up with the proposed guidelines for digitisation at the University of Zimbabwe Library. The guidelines that were developed as a result of this study specifically address digitisation standards and best practices, technologies for digitisation, costs and sustainability of digitisation, intellectual property issues, steps in digitisation, challenges in digitisation and the selection of materials for digitisation. Although some of the respondents expressed that digitisation can be used as a sustainable method of preservation, this research could not demonstrate that current practices would be reliable in the long term.
Mini Dissertation (MIT)--University of Pretoria, 2014.
Information Science
MIT

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Price, Todd. "Patient Satisfaction Management in Office Visits and Telehealth in Health Care Technology." ScholarWorks, 2018. https://scholarworks.waldenu.edu/dissertations/5032.

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Telehealth and remote medical treatments have begun to be more commonly used in healthcare systems. Researchers have theorized that providers' abilities to treat patients are not directly tied to the proximity of the patient to the doctor, but by the identification and treatment of the patient's symptoms. Although the treatment and cure rates are being established within individual health systems and professional medical associations, empirical research is lacking regarding patient satisfaction with this remote treatment situation. The purpose of this quantitative study was to address this gap by examining satisfaction ratings of patients between virtual provider visits and face-to-face provider visits. The Clinician & Group Survey developed by the Consumer Assessment of Health Care Providers and Systems (CAHPS), through the United States government department, Agency for Health Care Research and Quality, measured patient satisfaction. Data from health care patients in the United States (N=8854) were randomly selected from the CAHPS data set containing 457,418 encounters. Of this number, 4,427 unique patient encounters were with face-to-face health care visits and 4,427 unique patient encounters were with telehealth providers. The ANOVA results showed no significant differences in patient satisfaction management between the availability of providers to meet face-to-face with patients who met with providers in a telehealth setting. Possible social change implications are a shift from face-to-face visits to virtual visits structured in the need to shift all patients from the standard office visit system to the on-demand network opportunity that virtual telehealth and mobile commerce health care offers to allow the benefit of technology to assist these patients.

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Wallace, Martin, Rebecca Tolley-Stokes, and Erik Estep. "Generation X Librarian: Essays on Leadership, Technology, Pop Culture, Social Responsibility and Professional Identity." Digital Commons @ East Tennessee State University, 2011. https://dc.etsu.edu/etsu_books/195.

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This collection of essays views, critiques, and analyzes the many relationships between Generation-X and librarianship. Its essays and articles explicate the “Gen-X experience” from a librarian perspective, or, the “librarian experience” from a Gen-X perspective, or, on what makes Gen-X librarians unique among other generations of librarians. It identifies what Gen-X librarians have contributed to the field, and what they have changed about the profession. The anthology covers themes of media representations and misrepresentations, work and leadership styles, management, digitization and technology, globalization, and cultural shifts. This collection presents new and compelling information about this often overlooked demographic.

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Chang, Huan-Chi, and 張煥旗. "Application of Information Technology Infrastructure Library on Information Technology Service Management." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/19557804118810311142.

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碩士
國立交通大學
管理學院碩士在職專班資訊管理組
95
Enterprises have increased their dependence on information technology (IT). No doubt IT has been essential to business process. Therefore, IT department should understand how to establish rules and regulations in order to solve daily IT problems and establish the standard procedure of IT service. This study applied information technology infrastructure library (ITIL) and proposed the information technology service management (ITSM) system being suitable for IT department. The proposed framework is based on the service support and service delivery of ITIL. This study focused on how to enhance the quality of information service. The purpose of this study was to apply ITIL to establish the standard of IT service and the necessary service level agreement for users. The results of this study should integrate people, process, and technology, to develop the methodology of IT service based on ITIL. According to the analysis of this experiment, the proposed system should reengineer the business process of IT service, enhance the quality and efficiency of IT service, and reduce the cost of IT service.

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Lee, Hung-Sheng, and 李鴻生. "A Study of Information Technology Infrastructure Library by Entetprises." Thesis, 2006. http://ndltd.ncl.edu.tw/handle/54136255571993945231.

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碩士
輔仁大學
資訊管理學系
94
Based on recent experiences from the European and American IT management, the Information Technology Infrastructure Library (ITIL) implementation is helpful to promote ROI for enterprise information technology investment, to improve information service process. With fully supports from European and American information technology vendors, ITIL is embedded within service management process related software tools. This makes the dream for ITIL come true. ITIL has become ISO20000 to in the end of 2005. ITIL will become more popular in the near future. This study investigated domestic adoption factors of the ITIL. Several proposition were derived based on interviews with Several companies and field experts. Major propositions are:  The more depending on IT, the greater opportunity the company will adopt ITIL.  When the benchmark company in the industry adopt ITIL, other companies will be encouraged to follow up.  Company that adopts ITIL will highly rely on software tools.  Companies are service oriented and highly depending on IT could be the early adopter for ITIL. These propositions are provided to be future research directions for researchers and references for vendors to locate potential customers.

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Su, Huang-Yu, and 蘇煌裕. "Success and failure factors of Information Technology Infrastructure Library." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/45373542250479112290.

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碩士
輔仁大學
資訊管理學系
100
By introducing Information Technology Infrastructure Library (ITIL), companies expect to improve the overall operation of the organization, to reduce operating costs, to improve efficiency of IT service processes, to establish the knowledge base of IT service management, and to enhance the user and customer satisfactions. It is important to understand the success and failure factors of implementing ITIL . This study conducted several in depth interviews with several cases and found eight success factors of ITIL: 1.top managers' fully and continually support, 2.the assistance of information service providers, 3.proper and complete education and training, 4.the assignment of one manager for process development, 5.the clear definition for processes and responsible officers, 6.the establishment of the organizational culture with the consensus on ITIL, 7.convenient and practical system tools, 8.performance metrics and an audit system. Five failure factors of ITIL were identified: 1.no assignment of one manager to the process development process, 2.no clear definition for processes and responsible officers, 3.no establishment of the organizational culture with the consensus on ITIL 4.no convenient and practical system tools, 5.no assistance from the information service providers.

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Pomerantz, Jeffrey. "Google Scholar and 100% Availability of Information. Information Technology and Libraries, 25(1), 52-56." 2006. http://hdl.handle.net/10150/105915.

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This paper discusses Google Scholar as an extension of Kilgourâ s goal to improve the availability of information. Kilgour was instrumental in the early development of the online library catalog, and he proposed passage retrieval to aid in information seeking. Google Scholar is a direct descendent of these technologies foreseen by Kilgour. Google Scholar holds promise as a means for libraries to expand their reach to new user communities, and to enable libraries to provide quality resources to users during their online search process.

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Wu, Pei-Ling, and 吳珮菱. "Using Near-Field Communication Technology to Build Personal Mobile Library Information System." Thesis, 2017. http://ndltd.ncl.edu.tw/handle/9u37m2.

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碩士
大同大學
資訊經營學系(所)
105
Library is an important place to provide and exchange knowledge and how effectively the museum collection has been provided to facilitate the use for the reader is worth of attention. Currently, reader often use computer to query whether a book is in the library, write down the code of the book, and then view the location of the library to find the book prior to borrowing it. This usually takes a lot of time. As mobile and wireless technologies are growing rapidly, Bluetooth and Near Field Communication are built into mobile devices such as smartphone or tablet PC, with the development of related applications to make people’s live more convenient. The library information system also provides many convenient services with the development of information technology. More book information can be obtained via mobile devices. Therefore, this study aims to take advantages of Near Field Communication and Beacon’s Bluetooth Low Energy technologies to establish a Personal Mobile Library Information System using the Google Android development environment and Firebase cloud services. With our system users can conveniently and quickly borrow a book, and the reader can easily get book information via the NFC-enabled smart poster. In addition, readers can get timely the news and latest events from push notification at the beacon-deployed library.

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Rahman, A.-I.-M.-Jakaria. "Attitude of library professionals towards information technology of university libraries in Bangladesh." Thesis, 2010. http://eprints.rclis.org/25144/1/Jakaria%20Rahman_Attitude%20of%20library%20professionals%20towards%20information%20technology%20of%20university%20libraries%20in%20Bangladesh.pdf.

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Achievements in any transformation in libraries mostly depend on the positive attitude and involvement of the library professionals. It is significant to understand the human factors involved in the process for successful and meaningful commencing of IT in libraries. This study measured the attitude of university library professionals of Bangladesh toward IT. It identified how the socioeconomic variance influenced the attitude of library professionals to use of IT applications, and also examined how the experience with IT has influenced on these attitudes. It illustrated that some socioeconomic variables influenced library professionals' attitude. There were disparity among library professionals who have experience to competency, work performance, anxiety and acceptance. To accelerate the positive attitude, highest priority should be given on the continuing education of library professionals. Top management’s positive attitude and comfort levels toward technology will help the mid and entry level professionals to be skillful at creative applications of IT. The analyses should help the policy maker to improve the IT competencies of the library professionals.

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Jonker, Burnet Jacques. "The perceptions of service quality by internal information technology users after the adoption of the Information Technology Infrastructure Library in South Africa." 2013. http://encore.tut.ac.za/iii/cpro/DigitalItemViewPage.external?sp=1001192.

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M. Tech. Business Administration (MBA)
Information technology (IT) services have become strategic to business. Complex IT environments are usually managed according to a service management framework of which the Information Technology Infrastructure Library (ITIL) is the de facto standard. Due to a lack of studies on service quality and the Information Technology Infrastructure Library in South Africa, this research was focused on how service quality is perceived by the business after the adoption of the Information Technology Infrastructure Library. The purposes of this research were: to identify which dimensions of service quality contributed most significantly to the service quality gap; to determine what the perceptions of service quality were after the implementation of the Information Technology Infrastructure Library; and how the opinions of service quality differ between the Information technology division and the business.

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"An information technology infrastructure for resource sharing information in South African academic information services." Thesis, 2012. http://hdl.handle.net/10210/5411.

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D. Litt. et Phil.
South African academic information services realise that they can no longer rely on their own information resources to provide in the growing information needs of their users, especially after access to the Internet and the vast number of information sources of the World-Wide Web have become available. Access is needed to digital full-text, sound, graphics, images, multimedia and hypermedia documents in national and international organisations. Cooperative resource sharing between the different organisations proved to be the only solution to the growing information problem. Academic information services are required to assist in creating digital study material, and in the transfer of digital text, multimedia and hypermedia for research, instruction and distance education. By implication, the development of an information technology infrastructure within the organisation, as well as nationally and internationally, has become essential. The purpose of this research was to examine what the current circumstances and futuristic information technology developments and events are under which South African academic information services have to develop an information technology infrastructure for resource sharing. To gather information on the current circumstances, a survey was done on initiatives taken by South African academic information services towards the development of an information technology infrastructure for resource sharing. Questionnaires were mailed to 37 South African academic information services, to which 34 responded. The Delphi interviewing technique was used to scrutinise future information technology developments and events that may influence the planning and development of an information technology infrastructure. A panel of 10 experts was selected to take part in the interviews. Scenario building was applied to show how planning and decisions by management could influence the outcome of an academic information service. The focal issue was the timely development of a digital academic information service within an information technology infrastructure. General conclusions of the study are: • Current organisational and national information and telecommunications network infrastructures cannot cope with the transfer of information sources, such as sound, image and digital full-text documents. Insufficient bandwidth for the effective transfer of information is a major problem. A flexible infrastructure which conforms to set standards, can adapt to new information technology developments and supports the business and information technology strategies of the host organisation, must be developed for resource sharing. The main recommendations of the research are: Access should be provided to all digital resources of national and international organisations irrespective of time or location. Electronic text centres can be employed to provide continuous access to digital resources. Development of an infrastructure for resource sharing should be a collaborative effort between the organisations towards acquiring and employing the essential and most suitable information technology. All academic information services should participate in a regional or national resource sharing cooperative. The value of cooperation and consortium membership lies in the availability of information sources in all formats to all users of the member organisations. Standards should be improved and maintained to ensure communication, retrieval and transfer of information sources. Information services should plan for larger bandwidth to cooperate within an international information infrastructure.

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Dissertations / Theses on the topic 'Information technology and library technology'

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