Dissertations / Theses on the topic 'Information systems organisation and management'
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Goulielmos, Markos. "Organisation development and successful information systems development." Thesis, Sheffield Hallam University, 1998. http://shura.shu.ac.uk/3096/.
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This thesis represents a qualitative study of the Information Systems Development (ISD) process and puts forward the argument that IS development leads to Organisation Development (OD). The thesis argues that an OD perspective should be incorporated into the main ISD paradigm and provide the basis for transformation in the field which is plagued by failure. The thesis reviews both the IS development and Organisation Development literature and makes connections between the two fields, as in practice they are both comparable activities. With the qualitative framework, Grounded Theory Methodology was used to guide research and analytical activities. We conducted research in 6 large and largemedium sized consultancy firms and in 5 large organisations that utilised non-traditional approaches to ISD. Fieldwork and analysis resulted in the emergence of an ISD process theory that explains how information systems are developed within the organisational context. The theory provided the basis from which we could more rigorously understand the true nature of IS development and determine the nature of a suitable OD contribution. In this thesis, the superiority of an OD-informed solution is argued in detail and contrasted to other proposals from the ISD field. The OD contribution is distinguished in: a) formulating an OD-informed ISD approach, we have termed the Total Systems Development Approach (TSD), b) defining a diagnostic model of ISD practice, c) and providing an extensive collection of OD improvement programmes and techniques that have direct application to ISD. The contribution the thesis makes is also multi-level. At one level we have contributed in rectifying the lack of research in the area of "process" in IS development. In doing so we have provided the basis from which the aspects of the ISD process can be explored in detail. The emergent ISD process theory itself confirms arguments that ISD is a complex socio-technical and organisational process. It highlights aspects of development that have been traditionally outside the ISD paradigm. Our theory helps readdress and challenge a number of elements in the ISD process. The notion of approach emerges as much more suitable for solving ISD problems than methodology. The role of the ISD consultant also emerges as requiring a range of appropriate consultation modes to deal with intervention complexity. Our results also show that the role of the client is much more involving and demanding than previously assumed. Another area of contribution is the formulation of the TSD approach which focuses on the development of the total system: the organisation, through IS or system development activities. It is holistic, iterative, it allows flexible problem-solving, collaboration and focuses on change, intervention and reflection. A final area of contribution is in establishing a link between OD content and IS development. With the advent of new types of development, OD "interventions" have an increasing applicability to ISD situations. The diagnostic model of ISD practice also utilizes an OD-perspective to facilitate diagnosis of organisational failure that leads to IS failure.
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Dowse, Andrew Information Technology & Electrical Engineering Australian Defence Force Academy UNSW. "The diverse organisation : operational considerations for managing organisational information resources." Awarded by:University of New South Wales - Australian Defence Force Academy. School of Information Technology and Electrical Engineering, 2007. http://handle.unsw.edu.au/1959.4/38677.
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Sharing and exploitation of information resources across a diverse organisation can confer a significant competitive advantage but also can be a substantial challenge in coordinating across structural and specialisation boundaries. This challenge reflects the difficulties traditionally associated with lateral relations, which were recognised by classical organisational theorists but are more pronounced with the emergence of information as a critical resource. Notwithstanding the benefits of information sharing across the organisation, the classical concept of specialisation remains fundamental to organisational theory; thus there is potential for friction between requirements for specialisation and coordination. This research therefore examines information management arrangements to balance specialisation and coordination in a diverse organisation. The research takes advantage of organisational and systems theory literature to appreciate complex information management requirements in terms of differentiation/cohesion and integration/coupling of organisational elements. Information management???s business and technology perspectives define the conceptual framework, within which gaps in the literature are identified and become the focus of the research. The two key research areas are the opportunities enabled by technology for business integration through collaborative decision-making and the management of organisation-wide information technology infrastructure. Collaborative decision-making is an integrating mechanism that can provide balance between specialisation and coordination contingent upon the nature of decision tasks and their organisational context. Propositions associated with an adaptive approach to collaborative decision-making were tested in laboratory experiments, with positive support for the contingency model albeit constrained by individual cognitive variances. Organisations increasingly are adopting centralised approaches to the provision of IT services, with IT governance as an integrating mechanism and a need for multiple business-IT alignments to add value according to the differentiation required by organisational elements. Propositions relating to the adaptation of IT management arrangements based upon organisational characteristics were tested using a multi- iv -discipline approach, which resulted in support for the model although practical difficulties were experienced in the action research component. This research provides a framework for maintaining effective variety of information capabilities commensurate with the diverse organisation???s mission and environment, while also exploiting the synergies and economies of shared information resources for holistic benefits.
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Alhazmi, Khaled Awadh H. "Information systems project work in a Saudi organisation : an ethnographic study." Thesis, University of Warwick, 2014. http://wrap.warwick.ac.uk/62070/.
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This study examines IS project trajectories in a Saudi organisation showing how the project is shaped and re-shaped in day-to-day activities. Three project features are adapted to characterise project phenomena: project complexity, embeddedness and project learning. Accordingly, the first objective is to investigate project complexities showing how they are dynamically changed due re-defining project properties of goals, methods, deadlines and team relations. The second objective is to understand the interactions between project members and external groups and individual from the surrounding context and how those interactions shape and re-shape local project context. The third objective is to analyse the challenges which bound project members’ knowledgeability. The research methodology incorporates a self-ethnography over twelve months of participation and observation study of three IS projects in a Saudi organisation. Structuration theory is used to guide the research philosophically and to offer an analytical perspective to understand collected data. Structuration theory is implemented to highlight the dynamic nature of project trajectories taking into consideration that project is not a result of an isolated local context or shaped only according to surrounding organisational procedures: rather project trajectories are results of a series of recursive interactions between the project’s local and surrounding contexts, where project member’s knowledgeability plays a role in informing actions. This research can be considered as a theoretical contribution to IS project management literature. This study is situated in new project management literature as distinct from dominant traditional project management prescriptions. This study suggests a view of the project phenomenon merging the three separate project features: project complexity, embeddedness and learning. On the methodological level, this study introduces the project phenomenon as an ethnographic object stressing its dynamic and social nature embedded in daily activities. Finally, on the context level, this study contributes towards compensating for the paucity of studies about the context of Saudi Arabia in project management and management studies in general.
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Brown, Ann. "Information systems in organisations." Thesis, City University London, 2005. http://openaccess.city.ac.uk/8450/.
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This research explores two separate but related lines of enquiry - the business value of individual applications and the social and organisational impact of information systems. From this research it is clear that information systems have immense potential to change organisations. The conventional view focuses on the value that organisations can obtain through greater efficiency or new activities made possible by specific applications. But experience suggests that many organisations fail to gain the value expected. This research was started with the aim of attaining a greater understanding of the business value that information systems could offer organisations and finding ways by which organisations could assess and realise this value. The research has adopted a variety of methodological approaches and this integrating paper assesses the choices made and locates the papersin relation to the literature on information systems research methodology. The nine research papers taken together demonstrate that is business value is a complex concept and difficult to measure in practice. The research finds that the business and organisational environments are key factors in achieving the business value to be reaped from the range of benefits that each type of IS application offers. The research also demonstrates why IS evaluation practice continues to pose problems for researchers and practitioners. This integrating paper situates the work within the relevant literature on information systems research, assesses the contribution of the research papers to information systems research and concludes with a discussion of future research that flows from this work.
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Ludlow, Brian Alan. "Information systems strategy - theory and practice within a multi-divisional organisation." Thesis, Henley Business School, 1989. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.232937.
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Andersson, Anna. "Management information systems in process-oriented healthcare organisations." Licentiate thesis, Linköping : Univ, 2003. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-5689.
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Blenkinsop, S. A. "Organisational aspects of information processing systems." Thesis, Loughborough University, 1993. https://dspace.lboro.ac.uk/2134/7517.
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This thesis sets out to investigate the organizational aspects of information processing systems at a macro organizational level of analysis, using both static and dynamic modelling techniques. Chapter 1 validates the use of organizational taxonomies for small and medium sized manufacturing firms and highlights the importance of the dynamic nature of organizational variables. Chapter 2 models each of the ten Miller configurations using Beer's Viable System Model, enabling the strengths and weaknesses in each of the five information processing systems to be identified. Chapter 3 introduces a dynamic element into what would otherwise be static models. The Viable System Model is used once again, in this instance to highlight the information processing properties of organizational transition states. Chapter 4 investigates the concept of configuration at the System 3 level of analysis, i. e. the existence of internal information system archetypes. The results suggest distinct clusters amongst existing management accounting and control systems, but fail to link them to the organizational configuration identified by Miller and Friesen's 31 variable questionnaire. Chapter 5 studies the System 4 function, validating its role within the Viable System Model and developing a measure of Perceived Environmental Uncertainty. Chapter 6 looks at the System 5 policy-making function in more detail, introducing the concept of delta to account for softer issues such as personality traits, locus of control and culture, all of which prove to be of significant importance in small and medium sized manufacturing firms.
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Lanc, David. "Holistic information systems strategy for organisational management (HISSOM)." Thesis, Heriot-Watt University, 2006. http://hdl.handle.net/10399/105.
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Rocha-Bello-Bertin, Patricia. "Towards effective governance of information in a Brazilian agricultural research organisation." Thesis, Loughborough University, 2014. https://dspace.lboro.ac.uk/2134/14630.
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There are three different uses of the term 'information' in ordinary language: in the restricted sense, it means diverse types of material objects, such as data or documents ('information as thing'); alternatively, the term is used as in reference to the act of informing or becoming informed ('information as process'), or to equate to knowledge ('information as knowledge'). Each of these connotations represents a legitimate view of information in its own right, being equally significant to information-intensive organisations. The literature lacks studies that approach information from an integrative viewpoint, however. The purpose of this study was to explore and develop the notion of 'information governance' as an integrative, systemic approach to information in the context of research organisations. Soft Systems Methodology was used in a case study involving the Brazilian Agricultural Research Corporation. Qualitative data was gathered through in-depth interviews with researchers and information/knowledge managers, followed by a thematic, two-level analysis. From a 'macro level' of analysis (the wider Brazilian agricultural research system) it was found that, to solve increasingly complex research problems, collaborative, multidisciplinary networking is needed. On the other hand, competitive forces are continuously emanating from the systems of research steering, funds and resources' allocation, quality control, and recognition and reward. This conflict inhibits the collaborative sharing of 'information as thing' and 'as knowledge', disturbs internal communication flows and contributes to low levels of synergy and cross-departmental partnerships, ultimately affecting research outcomes. At a 'meso level' (the local practices and culture of agricultural knowledge production), different epistemic cultures were identified (named in vitro, in situ and in silico research), which respond differently to the opposing forces of collaboration and competition. Based on a deep understanding of the agricultural research system and underlying epistemic cultures, a framework for effective governance of information was developed. Action to improve the governance of information at Embrapa would involve nurturing an information culture that supports collaborative work. Given that interactions between researchers are determined by their individual pursuits and struggles, this would require a change in the corporate system of performance evaluation and reward, according to the different epistemic cultures.
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Salah, Mohamed. "Structural prerequisites for the design of information systems : a cybernetic diagnosis of a steel distribution organisation." Thesis, University of Hull, 1989. http://hydra.hull.ac.uk/resources/hull:14425.
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Information systems design has been strongly influenced by computer technology. However, there are other aspects which can also influence information systems design. It seems that organisational design can greatly influence the success of information systems design. In this thesis we set out to investigate this very issue. This research begins by the discussion of information systems design. The conclusion from this initial probing of the subject is that an information system is a mirror image of the organisation for which it is designed. Also, the notion of the hierarchical structure is built into the models of informations systems and information systems design methodologies. This is being the case, the logical step to follow is to investigate the models of the organisation. The remaining chapters of part I are devoted to discussing models of the organisation. It is argued that, apart from the cybernetic model, none of the other models provide good enough basis for information processing and transmission. These models may differ in certain aspects; however, they are all (except the cybernetic model) built on the hierarchical notion of the organisation. It is argued that an hierarchical structure is a major hindrance to the smooth flow of information inside an organisation. As to the cybernetic model, as exarnplified by Beer's viable system model (VSM), the picture is fundamentally different. This model discards the traditional notion of hierarchy, and replaces it by that of logical hierarchy. The model of organisation it provides is built around the information needs of the organisation. The organisation is provided by an elaborate network to facilitate its internal functioning, and enable it adapt to its environment. Since it is our chosen model of the organisation for providing a suitable basis for information systems design, the totality of part II is dedicated to this model. In part III we set out to test the model. The means by which this is carried out is an emirical investigation of a steel distribution organisation. In this empirical part the model proved to be a very powerful diagnostic tool. By mapping the model onto the organisation in question we could discover that the problems of information processing and transmission of the organisation are largely due to its faulty design. Before we can seriously attempt to redesign its information system, we must look into the organisation itself. In other words, there need be certain structural prerequisites for successful information system design.
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Ikart, Emmanuel Matthew. "Critical success factors for executive information systems usage in organisations /." Access electronically, 2005. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060706.111336/index.html.
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Ravasio, Pamela. "Personal information organisation: Studies on user-appropriate classification and retrieval strategies and their implications for information management systems design /." Zürich : ETH, 2004. http://e-collection.ethbib.ethz.ch/show?type=diss&nr=15579.
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Ravasio, Pamela [Verfasser]. "Personal Information Organisation : Studies on User-Appropriate Classification and Retrieval Strategies and their Implications for Information Management Systems Design / Pamela Ravasio." Aachen : Shaker, 2005. http://d-nb.info/118162147X/34.
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Al-khowaiter, Wassan Abdullah Ali. "Users' perception of human resource information systems in a Saudi Arabian public sector organisation : examining antecedents of usage, satisfaction and system's user success." Thesis, Swansea University, 2015. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.678278.
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Jordan, Ernest. "Information strategy: a model for integratingcompetitive strategy, organisational structure and information systems." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1993. http://hub.hku.hk/bib/B31233582.
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Boonstra, Albert. "Information management in professional organisations : alternative approaches to the application of information systems in professional organisations." Thesis, University of Glasgow, 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.318211.
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Jordan, Ernest. "Information strategy : a model for integrating competitive strategy, organisational structure and information systems /." [Hong Kong : University of Hong Kong], 1993. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13645997.
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Glad, Therese. "Informationsförvaltning inom en stor organisation : En fallstudie på Trafikverket." Thesis, Högskolan Dalarna, Informatik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:du-22520.
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Denna studie syftar till att undersöka hur en stor organisation arbetar med förvaltning av information genom att undersöka dess nuvarande informationsförvaltning, samt undersöka eventuella förslag till framtida informationsförvaltning. Vidare syftar studien också till att undersöka hur en stor organisation kan etablera en tydlig styrning, samverkan, hantering och ansvars- och rollfördelning kring informationsförvaltning. Denna studie är kvalitativ, där datainsamlingen sker genom dokumentstudier och intervjuer. Studien bedrivs med abduktion och är en normativ fallstudie då studiens mål är att ge vägledning och föreslå åtgärder till det fall som uppdragsgivaren har bett mig att studera. Fallet i denna studie är ett typiskt fall, då studiens resultat kan vara i intresse för fler än studiens uppdragsgivare, exempelvis organisationer med liknande informationsmiljö. För att samla teori till studien så har jag genomfört litteraturstudier om ämnen som är relevanta för studiens syfte: Informationsförvaltning, Business Intelligence, Data Warehouse och dess arkitektur, samt Business Intelligence Competency Center. Denna studie bidrar med praktiskt kunskapsbidrag, då studien ger svar på praktiska problem. Uppdragsgivaren har haft praktiska problem i och med en icke fungerade informationsförvaltning, och denna studie har bidragit med förslag på framtida informationsförvaltning. Förslaget på framtida informationsförvaltning involverar ett centraliserat Data Warehouse, samt utvecklingen utav en verksamhet som hanterar informationsförvaltning och styrningen kring informationsförvaltningen inom hela organisationen.This study aims to investigate how large organizations can work with information management by examining an organization's existing information management, and investigate possible future proposals to information management. Furthermore, the study aims to investigate how an organization can establish a clear direction, collaboration, management and responsibilities and roles regarding information management. This study is qualitative, where data collection occurs through document studies and interviews. The study is conducted by an abductive research approach and the study is a normative case study as the study's goal is to provide guidance and propose measures to the case that the collaboration partner has asked me to study. The case in this study is a typical instance, because the result will be representative of more than the study's collaboration partner, such as other large organizations with similar cases concerning information management. To collect theory to the study I conducted literature reviews on topics that are relevant to the purpose of the study: Information management, Business Intelligence, Data Warehouse and its architecture, as well as Business Intelligence Competency Center. This study contributes with practical knowledge, because the study provides answers to practical problems the collaboration partner has expressed within the non-operated information management, and this study contributes with suggestions for future information management. The suggestions involve a centralized Data Warehouse and the development of a function that handles information management, and disseminate the governance of information management throughout the organization.
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Halonen, Raija. "Challenges in an inter-organisational information system implementation : participatory view /." Oulu : University of Oulu, Department of Information Processing Science, 2007. http://herkules.oulu.fi/isbn9789514284694/isbn9789514284694.pdf.
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Jerram, Cate, University of Western Sydney, College of Law and Business, and School of Management. "A sensemaking approach to knowledge management in organisations for information systems change." THESIS_CLAB_MAN_Jerram_C.xml, 2004. http://handle.uws.edu.au:8081/1959.7/591.
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This dissertation focuses on conceptual frameworks from which to study information systems knowledge management (ISKM). Knowledge management (KM) is an emergent discipline arising from a breadth of fields with conflicting definitions and approaches to applying KM processes. The diversity of approaches is symptomatic of the need for development of theoretical foundations that provide a deeper understanding of the knowledge phenomena in organisations, and for KM methodologies grounded in such theoretical foundations. The study highlights conflicting tensions on various sensemaking levels, such as that between individual need for creativity and flexibility against organisational need for regulatory standardisation, and demonstrates the need for organisations to seek answers to these challenges within their own cultural setting.Doctor of Philosphy (PhD)
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Lakkaraju, Sai Kiran. "Synchronising subjective knowledge and knowledge management systems in organisations." View thesis, 2008. http://handle.uws.edu.au:8081/1959.7/31670.
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Thesis (Ph.D.)--University of Western Sydney, 2008."A thesis submitted to the University of Western Sydney, College of Health and Science, School of Computing and Mathematics in fulfilment of the requirements for the degree of Doctor of Philosophy." Includes bibliography.
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Al-Barrak, Saad Hamad. "Information systems success and failure : a socio organisational perspective." Thesis, Royal Holloway, University of London, 2001. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.248452.
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Munro, David. "Knowledge-sharing on knowledge management systems : the role of organisational and system support /." [St. Lucia, Qld.], 2005. http://www.library.uq.edu.au/pdfserve.php?image=thesisabs/absthe18588.pdf.
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Ozkan, Sevgi. "Pb-isam: A Process-based Framework For Information Systems Effectiveness Assessment In Organisational Contexts." Phd thesis, METU, 2006. http://etd.lib.metu.edu.tr/upload/12607059/index.pdf.
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A number of approaches of assessment associated with IS effectiveness have been examined, fundamental guidelines for research in this area have been derived, and a novel model of IS effectiveness has been proposed. A process based assessment method (PB-ISAM) based on the proposed effectiveness model has been elaborated. The new model and the new assessment method have been evaluated via three case studies. Specific implications have been drawn concerning the relationships between processes and the information system assessed. The three case studies have provided insight into the IS effectiveness field and for future work.
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Jerram, Cate. "A sensemaking approach to knowledge management in organisations for information systems change." Thesis, View thesis, 2004. http://handle.uws.edu.au:8081/1959.7/591.
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This dissertation focuses on conceptual frameworks from which to study information systems knowledge management (ISKM). Knowledge management (KM) is an emergent discipline arising from a breadth of fields with conflicting definitions and approaches to applying KM processes. The diversity of approaches is symptomatic of the need for development of theoretical foundations that provide a deeper understanding of the knowledge phenomena in organisations, and for KM methodologies grounded in such theoretical foundations. The study highlights conflicting tensions on various sensemaking levels, such as that between individual need for creativity and flexibility against organisational need for regulatory standardisation, and demonstrates the need for organisations to seek answers to these challenges within their own cultural setting.
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Zaid, Mohammad. "Critical success factor for the implementation of information system in an organisation : CASE OF WARTSILA." Thesis, Linnéuniversitetet, Institutionen för informatik (IK), 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-78902.
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Information system projects are gaining immense popularity among the manufacturing organisations across the globe. Due to the challenges associated with the information system project management with the manufacturing organisation, organisations have started focusing on technology-oriented solutions such as Information system (IS) projects. However, the success or failure of these projects is ultimately dependent on a range of critical success factors. The purpose of the research was to investigate the Critical Success Factors (CSF) in an Information System (IS) project using the case of Wartsila, a manufacturing organisation operating in marine and energy sector. For this purpose, a qualitative research method was adopted with semi-structured interviews carried out with the IT manager, the Integration Manager (Int. M), and the project teams involved in the project. Thematic analysis, which was chosen as the appropriate data analysis method, assisted in the identification of several codes that were categorized and finally guided to the extraction of seven (7) key themes. A conceptual framework was drawn from the secondary literature review containing CSF within the two major categories such as subjective and objective CSFs. The set of subjective CSFs included project management and team member, commitment and management support, training, change management perceptions, communication, and project planning and management. On the other side, the set of objective CSFs included the process of redesigning, technological difficulties in system design, costs, time engineering, and quality. These literature-based factors were simultaneously analysed by the responses of the interviewees, ultimately ending up in the development of a modified and comprehensive framework for the manufacturing organisation. The findings revealed the significance of subjective factor in shaping the accomplishment of objective factors, drive the project towards the success. These findings have further recommended the need for culturally sensitive ‘training’ and integration of formal and informal ‘communication’ methods for the success of the projects in the manufacturing organisations.
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Burn, Janice. "Information systems strategies and the management of organisational change: a study of interdependencies." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1992. http://hub.hku.hk/bib/B31232462.
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El-Gendy, Ahlam Mohamed Mahfouz. "Impact of environmental conditions on cost management information systems in Egyptian organisations." Thesis, Sheffield Hallam University, 2004. http://shura.shu.ac.uk/19610/.
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The Egyptian government pursued a privatisation policy that resulted in an increased role for the private sector in the national economy. Environment competition and unpredictability have affected the organisations and increased the requirement for them to work more effectively and creatively. Johnson and Kaplan (1987), Johnson (1992), Bromwich and Bhimani (1989), Ezzamel (1994), Dent (1990) and Scapens (1984) all recognised the gap between the theory and the practice of cost management practices, which has led to many of the approaches outlined in accounting literature not been widely used in practice according to many surveys (e.g. Drury et al., 1993; Ezzamel & Willmott, 1992). Scapens (1994), Kaplan (1998) and others encouraged researchers to focus on organisations' practices and this provided the motivation for this research. The research explains the practices of cost management information system (CMIS) through three hypotheses: linear, non-linear and existence of intervening variables (managers' education, level, location of authority, kinds of consultants, and size of organization) for the relationship between the practices of CMIS and managers' perceptions of competition intensity and unpredictability. Furthermore, the research considers four moderating variables (business sector, ownership category, transformation characteristic and strategic postures) in this relationship. The theoretical framework chosen is neo-contingency theory as it deals with the limitation of contingency theory. In order to test the hypotheses, inquires based on cross sectional data were carried out. Data was collected from twenty nine organisations in Egypt using an interview guide, structured questionnaire and documentary evidence. A variety of statistical tests (using SPSS) were used to test the hypotheses and to explain the major relationships. The thesis contributes to knowledge by providing empirical evidence of cost management information system, in terms of policies and practices, in twenty nine Egyptian organisations in different sectors. It also supports the relevance of neocontingency theory as a theoretical framework for undertaking such studies. Through the testing hypotheses, it is one of the few studies to have considered moderating and intervening variables in the cost management area.
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Jerram, Cate. "A sensemaking approach to knowledge management in organisations for information systems change." View thesis, 2004. http://library.uws.edu.au/adt-NUWS/public/adt-NUWS20050615.174233/index.html.
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Thesis (Ph.D.) -- University of Western Sydney, 2004."This thesis is presented for the degree of Doctor of Philosophy, the University of Western Sydney, College of Law and Business, School of Management, Business Information Systems, 2004" Includes bibliography.
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Alfahl, Husam Omar. "Management Information Systems Adoption: The Case of Mobile Commerce in Saudi Organisations." Thesis, Griffith University, 2014. http://hdl.handle.net/10072/366755.
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The penetration rates for mobile phone subscriptions in many countries in recent years show that there are significant opportunities to invest in and introduce mobile commerce (mCommerce) services in many of these markets. mCommerce provides innovative services to mobile workers and mobile consumers as it allows them to perform transactions anytime from anywhere. Such services may also contribute to improve the performance of the organisations. However, mCommerce services have not been widely adopted by organisations, especially in many developing countries such as the Kingdom of Saudi Arabia (KSA).
The aim of this research is to explore and identify the various factors that influence the intention to adopt mCommerce in Saudi banks and telecoms. At the beginning of the study, factors that may affect the adoption of new technologies in organisations were adopted from the literature. A number of these factors were included in this research as they are chosen from well-known theories such as Diffusion of Innovation Theory, the Technology Acceptance Model, the Theory of Planned Behaviour, the Theory of Reasoned Action, and the Unified Theory of Acceptance and Use of Technology. These factors were investigated in the current study within the mCommerce context using the sequential exploratory mixed methods design. This exploratory research was conducted through two sequential stages. The first stage of the research follows a generic qualitative approach and the second stage follows a quantitative approach. The results of the two sequential studies have successfully provided adequate answers to the research questions at hand. Additionally, based on the findings of the research, the mCommerce organisational adoption model is proposed to support Saudi organisations in order to launch mCommerce services into the Saudi market.Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Griffith Business School
Griffith Business School
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Salamntu, Lumka Thami. "Understanding the achievement of benefits through use of Enterprise Content Management (ECM) systems in public sector organisations." Master's thesis, University of Cape Town, 2016. http://hdl.handle.net/11427/20946.
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Public sector organisations are implementing the Enterprise Content Management (ECM) system because of their large volume of unstructured content which led to documents being stored in various repositories. This made it difficult for such organisations to access, control and locate documents. ECM systems are therefore implemented to address the uncontrolled manner in which documents are saved, stored and accessed by employees. There were a number of other anticipated benefits. This study aims to explore and understand the achievement of benefits through the use of ECM systems and to determine the barriers preventing the benefits from being achieved in public sector organisations. The study used a qualitative research approach. Two cases of the public sector organisations were investigated in a cross-sectional study. Data was collected through semi-structured interviews and by viewing organisational documentation. Data was analysed using thematic analysis with elements of deductive and inductive approaches. An ERP benefits framework and the Enhanced Impact framework formed a theoretical base and were used as a lens for collecting and analysing data.
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Rajapaksege, Sunil G. "Information systems development and practice in organisations in Sri Lanka : an in-depth case study." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2001. https://ro.ecu.edu.au/theses/1044.
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This thesis describes an investigation of information systems development and practice in a privatised state owned enterprise (North-West Cement Company Limited or NWCL) in Sri Lanka between J95M-2000. The objectives of my study were: (1) to understand the approaches used by NWCL for information systems development; (2) to understand how these approaches relate to the organisational, socio-cultural, economic and political realities of organisations in Sri Lanka; (3) to outline a theory to better understand information systems development and practice for organisations in Sri Lanka; and (4) to make recommendations which could be used to improve information systems development and practice for organisations in Sri Lanka.
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Cash, John Alexander. "School leaders and the implementation of education management information systems (EMIS) in the Bahamas : a case study of six principals." Thesis, University of Sussex, 2015. http://sro.sussex.ac.uk/id/eprint/59360/.
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The tension between the leadership of technology and technology as a means of school improvement are still issues of debate. Researchers have argued that education management technology has yet to make a significant contribution to school improvement, while others have experienced small pockets of success. This study seeks to contribute to the debate by exploring the tension associated with the implementation of an education management information system (EMIS) in The Bahamas from the experiences of school leaders. More specifically, this thesis explores EMIS from the understanding of six principals in their schools and its contributions to their schools. This study develops a social constructivist view and relies on the case study approach. Among the major findings of the study was that EMIS was often perceived by principals to be associated with conflict and the primary uses of the technology were for generating report cards, facilitating school administrative tasks and monitoring. Principals' expressed concern for the lack of support from senior management and the impact of using the technology on their role as leader. As conflicts hindered the implementation of EMIS, principals adopted a shared leadership approach. This study offers pertinent information concerning the reasons why EMIS is underutilized and the important contributions of leadership to the successful implementation of the technology. Such information can be useful for understanding EMIS in education organizations.
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Bester, Christoffel. "The management of information inside the general support base concept of the South African National Defence Force." Thesis, Stellenbosch : Stellenbosch University, 2003. http://hdl.handle.net/10019.1/16475.
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Thesis (MMil)--Stellenbosch University, 2003.ENGLISH ABSTRACT: Managing any government institution has become increasingly complicated as the requirements for accountability; streamlined operations and greater flexibility have multiplied. As effective and efficient management becomes more complex and the demands of constant change are more insistent, consequently the role of information as an organisational resource assumes greater importance for management on all levels inside the organisation. Management relies heavily on information to thrive. The value of information is derived from the actions that managers take as a result of using information. Information management consumes a large portion of any organisations finite resources and it would be to the benefit of the South African National Defence Force to achieve goal congruence between the information management objectives and the organisational objectives. If information is to be viewed as a resource of comparable importance to staff assets, and finance it must be procured and managed as purposefully as any other resource. Information can be seen as a strategic resource for any organisation and must be managed accordingly. The Public Service Act, Act 103 of 1994, which classifies information as a strategic resource for the public sector, confirms this. The formal information management strategy of the Department of Defence must therefore enable the information systems of the South African National Defence Force to support the military and business objectives of the Department of Defence. This strategy specifies how an organisation matches its scares resources and capabilities with the opportunities in the environment to accomplish its objectives. The structure of the South African National Defence Force, before transformation, was centralised and structured into vertical silos. The current information systems in use are therefore functionally orientated supporting the centralised structure (vertical silos). Transformation restructured the South African National Defence Force into a more integrated forces concept (general support base concept), suggesting emphasis on co-operation, joint planning and joint operations. The management of information must move away from the islands and silos towards an integrated and shared environment that enables the integration of information amongst the integrated forces of the organisation. This joint engagement strategy places certain requirements on the resource information to enable it to support the military and business strategy of the Department of Defence. The South African National Defence Force is moving unavoidably closer to an accountability framework based on transparency and compliance with legislation and regulations. An integral part of this framework is the requirements to provide clear and unambiguous evidence of how and why decisions are made. If managers and commanders are going to be more accountable, information must be available to assist them in decision-making and control. With the introduction of the Public Finance Management Act and the Promotion of Access to Information Act, the ability to adhere to the requirements of accountability and responsibility has become a necessity. Relevant and timely information for decision-making and control purposes therefore must be provided to managers and commanders to assist them in decision-making and control. In its present state the available architecture of the information systems of the South African National Defence Force is inadequate to provide the required information for decision-making and control purposes. The information management practices including the information systems therefore must be improved to ensure adherence to the requirements of accountability and responsibility. This study is directed towards the improvement of the quality of information provided by the information systems of the Department of Defence to assist commanders and managers in decision-making and the provision of information for control purposes inside the general support base concept of the SANDF. This improvement can only be achieved by changing budget priorities to ensure a higher priority on information technology across the organisation. Failure to improve the information management practices will result in the ineffective execution of the defence strategies.
AFRIKAANSE OPSOMMING: Die bestuur van enige regeringsinstansie raak toenemend kompleks namate die eise van aanspreeklikheid, operasies en groter buigsaamheid meer word. Soos doeltreffende en doelmatige bestuur meer gekompliseerd en die vereistes vir voortdurende verandering meer veeleisend raak, word die rol van informasie as 'n organisasie hulpbron al hoe belangriker vir bestuurders op alle vlakke binne die organisasie. Bestuurders steun sterk op informasie om suksesvol te wees en die waarde van informasie word dan juis bepaal deur die aksies wat bestuurders neem deur informasie te gebruik. Informasiebestuur neem 'n groot deel van enige organisasie se beperkte hulpbronne in beslag en dit sal voordelig wees vir die Suid-Afrikaanse Nasionale Weermag om doelwitooreenstemming te bewerkstellig tussen informasiebestuurdoelwitte en organisasiedoelwitte. Indien informasie gesien word as 'n hulpbron van betreklike belang vir personeel, bates en finansies moet dit net so doelgerig as enige ander hulpbron bekom en bestuur word. Informasie is 'n strategiese hulpbron vir enige organisasie en moet dienooreenkomstig bestuur word. Dit word bevestig deur die Staatsdienswet, Wet 103 van 1994, waarin informasie as 'n strategiese hulpbron in die staatsdiens geklassifiseer word. Die formele informasie bestuurstrategie van die Departement van Verdediging moet dus die informasiestelsels van die Suid-Afrikaanse Nasionale Weermag in staat stel om die militêre en besigheidstrategie van die Departement van Verdediging te ondersteun. Hierdie strategie spesifiseer hoe 'n organisasie sy skaars hulpbronne en vermoëns verbind aan geleenthede in sy omgewing om sy doelwitte te bereik. Voor transformasie was die struktuur van die Suid-Afrikaanse Nasionale Weermag gesentraliseerd en in vertikale silo’s gestruktureer. Die informasiestelsels huidig in gebruik is derhalwe funksioneel georiënteer en ondersteun die sentrale struktuur (vertikale silo’s). Danksy transformasie is die Suid-Afrikaanse Nasionale Weermag hergestruktureerd in 'n meer geïntegreerde magtekonsep ("general support base concept") met die fokus op samewerking, gesamentlike operasies en gesamentlike beplanning. Die bestuur van informasie moet wegbeweeg van die eilande en silo’s-benadering na 'n meer geïntegreerde en gedeelde omgewing wat die integrasie van informasie tussen die geïntegreerde magte van die organisasie moontlik maak. Hierdie gesamentlike strategie stel sekere vereistes aan die hulpbroninformasie om die ondersteuning van die militêre en besigheidstrategie van die Departement van Verdediging moontlik te maak. Die Suid-Afrikaanse Nasionale Weermag beweeg onvermydelik nader aan ‘n aanspreeklikheidsraamwerk wat gebaseer is op deursigtigheid en die nakoming van wetgewing en regulasies. ‘n Integrale deel van hierdie raamwerk is die vereiste om duidelike en betroubare bewyse oor besluitneming te verskaf. Indien bestuurders en bevelvoerders meer aanspreeklik gehou gaan word, moet informasie beskikbaar wees om hulle by te staan in besluitneming en beheer. Met die implementering van die Wet op die Bestuur van Openbare Finansies ("The Public Finance Management Act") en die Wet op Openbaarmaking van Informasie ("Promotion of Access to Information Act") het die vermoë van organisasies om te voldoen aan die vereistes van aanspreeklikheid en verantwoordelikheid ‘n noodsaaklikheid geword. Relevante en tydige informasie vir besluitneming en beheer moet dus voorsien word aan bestuurders en bevelvoerders om hulle by te staan in besluitneming en beheer. Die huidige stand van argitektuur van die informasiestelsels van die Suid-Afrikaanse Nasionale Weermag is onvoldoende om die vereiste informasie vir besluitneming en beheer te verskaf. Die praktyke vir die bestuur van informasie moet dus verbeter word om uitvoering te gee aan die vereistes van aanspreekilikheid en verantwoordelikheid. Hierdie studie is gerig op die verbetering van die gehalte van informasie wat verskaf word deur die informasiestelsels van die Departement van Verdediging om bevelvoerders en bestuurders by te staan in besluitneming, asook die verskaffing van informasie vir beheer doeleindes binne die "general support base"-konsep van die SANW. Hierdie verbetering kan slegs bereik word deur begrotingsprioriteite te verander om te verseker dat ‘n hoër begrotingsprioriteit op informasietegnologie geplaas word reg deur die organisasie. Die onvermoë om die informasiebestuurspraktyke te verbeter sal die bereiking van die verdedigingstrategieë nadelig beïnvloed.
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Nguema, Chancelia Gray Angounou. "The role of audit functions in enterprise resource planning projects in a selected organisation in South Africa." Thesis, Cape Peninsula University of Technology, 2018. http://hdl.handle.net/20.500.11838/2863.
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Thesis (MTech (Business Information Systems))--Cape Peninsula University of Technology, 2018.Enterprise resource planning (ERP) systems integrate business processes (BPs) into one database, facilitate data sharing, and provide real time information to authorised users, leading to an increase in efficiency and effectiveness. However, the implementation of an ERP system is not always a success as some systems turn out to be misaligned with the organisation’s objectives. This misalignment can lead to inadequate controls within the system. ERP systems are designed to improve transactions within the BPs and provide a competitive advantage to organisations. However, this benefit can become a weakness if project implementation fails due to controls in the system not being aligned with the objectives. The aim of the study is to explore how audit functions can contribute to the implementation of ERP projects, and the objective is to propose a guideline that can improve the implementation processes of ERP projects. To address the aim and meet the objective of this study, two main questions are asked: 1) What are the factors to be considered when introducing audit functionality in the implementation of an ERP system? 2) How can audit functions assist organisations in ERP project implementation? A subjectivist philosophical stance is followed and the epistemology lies within the interpretivist paradigm. An inductive research approach is followed and a case study is used as research strategy to conduct the research. The unit of analysis is the Operation Finance and Information Technology departments within the selected organisation, while selected employees (14) within the organisation form the unit of observation. A non-random, purposively selected sampling technique was used. Data were collected by means of semi-structured questionnaires through interviews. Data were analysed by summarising, categorising, and applying thematic analysis. The data analysis shows that audit functions (Operation Finance department, internal and external auditors) bring objectivity and assurance to the project in terms of financial reports, checks and balances, processes, structure, and internal controls. Getting people to cooperate however is a challenge for audit functionalities, and internal and external auditors can be a challenge during project implementation because their practical skills and computer-based knowledge to deal with huge volumes of data is extremely limited. It is highly recommended that the guideline presented in this research is followed, that engagement of audit functions with business processes is introduced and adopted by other role players involved in the project implementation process, and that audit functions should not be seen as a ‘must have’ but rather as support to improve the process. Ethical requirements as requested by CPUT are fulfilled.
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Pang, Vincent Ying Kiun Information Systems Technology & Management Australian School of Business UNSW. "Understanding collaboration in inter-organisational information systems: Implications for supply chain management." Publisher:University of New South Wales. Information Systems, Technology & Management, 2008. http://handle.unsw.edu.au/1959.4/41297.
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This thesis seeks to explore how management can work together to adopt an Inter-organisational Information System (IOIS) for Supply Chain Management (SCM) at different levels of collaboration sophistication. 20 common issues associated with collaboration and adoption of IOIS for SCM, were identified from the current literature. Two theoretical frameworks were developed. First, an IOIS for SCM Adoption Framework was constructed to understand the IOIS for SCM adoption process. Secondly, an Inter-organisational Collaboration Framework was constructed and used as a lens to examine and understand the process of inter-organisational collaboration. Five underlying theories, namely agency, needs and motivation, resource dependency, cultural and negotiated order, were drawn on to develop an understanding of collaboration in this latter framework. The study of collaboration for IOIS adoption is exploratory. Eight organisations were approached from three industries and sixteen interviews were carried out with managers who are involved in the supply chain activities. Data was primarily collected using an interview instrument based on literature, and documentary and archival evidence. Interviews were transcribed and cross-case analysis was conducted on the data. Three of the four levels of collaboration sophistication were supported. At the highest level of collaboration, namely cooperation sophistication, the organisations that were studied have growth motivations, same interests and common business objectives, and prepare to develop strategy and finance projects while reengineering their business processes and redesigning their supply chains collectively. Collaboration is not limited to one dimension but multi-dimensional. An organisation collaborates with its partners in one project but that at the same time, they may not want to collaborate on a different project due to differences in business objectives. When there is a disagreement between parties, negotiation is an important process to help resolve their differences. The process of collaboration was summarised into three perspectives: industry, intra-organisational and inter-organisational. These perspectives can assist practitioners who need to understand how to address the process of collaboration in the adoption of IOISs for SCM with their partners.
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Wood, Robin Lincoln. "Strategic alignment : the role of information and management systems in organisational performance." Thesis, London Business School (University of London), 1995. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.362734.
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Warne, Nigel. "An investigation of the relationship between organisational size and industry type with the development and use of executive information systems in the manufacturing sector." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2000. https://ro.ecu.edu.au/theses/1357.
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The purpose of this investigative research is to provide quantitative detail to better understand the development and use of Executive Information Sysytems (EIS) in the Australian Manufacturing sector. This investigation is an extension of previous research done on EIS in Australia (Prevan, 1992; Pervan and Phua, 1997) and looks more closely at the independent variables of organisation size and industry type in their relationaship with the development and use of EIS. A broad literature review provides a descriptive model that gives some insight into the development and use of EIS over more than fifteen years. Over eighty per cent of the reviewed literary work comes out of the United States of America, with very little research done in an Australian context. A sample of 291 medium to large Manufacturing organisations around Australia was inviolved in a quantitative survey designed to measure the organisations' perceptions about the development and use of EIS. The survey comprised questions that were derived from a review of the literature, on the development and use of EIS in Australia and overseas. The major finding of this investigation was evidence that the stage of EIS development is based on industry type and not size of organisation and that the majority of large organisations wanted to spend no more on EIS than medium sized organistaions.
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Jap, Tji-Beng Information Systems Technology & Management Australian School of Business UNSW. "Organisational learning and information systems : an exploration from a sensemaking perspective." Awarded By:University of New South Wales. Information Systems, Technology & Management, 2008. http://handle.unsw.edu.au/1959.4/44497.
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This thesis explores the relationship between information systems (IS) and organisational learning. The literature suggests that IS implementation and use can affect and stimulate organisational learning, including higher order learning. However, it is not well understood when and how IS enable and support and when they disable and prevent organisational learning. Furthennore, studies of the relationship between IS and organisational learning tend to reflect theoretical fragmentation of organisational learning literature - focusing either on the individual or on the organisation as a learning entity. The objective of this thesis is to explore the relationship between IS and organisational learning beyond these limitations, including different learning views from the individual up to the organizational. This is achieved by drawing from a Sensemaking perspective of organizations (Weick, 1995) that fills an important gap in linking infonnation systems, organizing, and learning. The Sensemaking perspective offers an understanding of human sensemaking and sense-'unmaking' as an essential individual, collective and organisational ingredient of organising and learning. By integrating Argyris and Sch??n' s (1978) theory of organisational learning with the sensemaking model of organizations this thesis suggests a more comprehensive view to explore the relationship between IS and organisational learning. Specifically this thesis examines the following research question: What are the ways and mechanisms by which information systems' implementation and use engage sensemaking in organisations, and how does such engagement engender or prevent organisational learning? This research question is investigated through an interpretive, longitudinal case study of the implementation and use of a loan approval information system in a large South-East Asian Bank. The study involved an extensive collection of data from the Bank headquarters and its branches, including 43 interviews, strategic and operational documents, IS project documents and informal discussions. The thesis makes two important contributions to knowledge. Grounded in empirical data, it first argues that the emergence of organizational learning when instigated by an IS implementation is likely to follow the pattern from 'not learning', to 'single-loop' to 'double-loop' learning. Secondly, it also proposes that an IS's likelihood to instigate organizational learning depends on the nature of sensemaking involved: a) if an IS implementation engages only individual, intra-subjective sensemaking organizational learning is not likely to occur and system is at risk of being rejected; b) for single-loop learning to emerge the engagement of intra- and inter-subjective sensemaking, mutually intertwined during an IS implementation, is required, and c)the change of mindset and double-loop learning can be achieved through the interplay of all sensemaking processes (intra, inter, generic-subjective and extra-subjective) in an IS implementation. This thesis puts to the test and demonstrates the value of the Sensemaking approach to the understanding of the relationship between IS implementation and organisational learning.
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Cook, John Stanley. "A cybernetic approach to land management issues." Thesis, Queensland University of Technology, 1994. https://eprints.qut.edu.au/36222/2/John_Cook_Thesis.pdf.
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This work is a digital version of a dissertation that was first submitted in partial fulfillment of the Degree of Doctor of Philosophy at the Queensland University of Technology (QUT) in March 1994. The work was concerned with problems of self-organisation and organisation ranging from local to global levels of hierarchy. It considers organisations as living entities from local to global things that a living entity – more particularly, an individual, a body corporate or a body politic - must know and do to maintain an existence – that is to remain viable – or to be sustainable. The term ‘land management’ as used in 1994 was later subsumed into a more general concept of ‘natural resource management’ and then merged with ideas about sustainable socioeconomic and sustainable ecological development.
The cybernetic approach contains many cognitive elements of human observation, language and learning that combine into production processes. The approach tends to highlight instances where systems (or organisations) can fail because they have very little chance of succeeding. Thus there are logical necessities as well as technical possibilities in designing, constructing, operating and maintaining production systems that function reliably over extended periods.
Chapter numbers and titles to the original thesis are as follows:
1. Land management as a problem of coping with complexity
2. Background theory in systems theory and cybernetic principles
3. Operationalisation of cybernetic principles in Beer’s Viable System Model
4. Issues in the design of viable cadastral surveying and mapping organisation
5. An analysis of the tendency for fragmentation in surveying and mapping organisation
6. Perambulating the boundaries of Sydney – a problem of social control under poor standards of literacy
7. Cybernetic principles in the process of legislation
8. Closer settlement policy and viability in agricultural production
9. Rate of return in leasing Crown lands
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Mhonderwa, Blessed Sue. "Knowledge Management as an Organisational Tool : The Case of the Electricity Supply Industry in Zimbabwe." Diss., University of Pretoria, 2020. http://hdl.handle.net/2263/75806.
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Countries no longer contest solely on monetary capital and strength for survival, sustainable growth, development and advancement, but rather on creation, accumulation and strategic use of cutting-edge knowledge. A winning knowledge management (KM) programme makes innovations feasible, enables better and faster decisions, and increases staff productivity, product and service quality and deliverable consistency by capitalising on intellectual and knowledge-based assets, thereby enhancing organisational performance. Eager to reap the benefits of KM, many organisations leap into a knowledge management solution; however, implementation of KM can be a challenge. The challenges emanate from failure to effectively incorporate and manage the crucial elements that determine the successful implementation of KM as an organisational tool that engages people, strategy, corporate culture and information technology.
This interpretive case study focuses on Zimbabwe’s electricity supply industry, which is on the verge of losing knowledge from its experienced employees owing to employee retirement and employee mobility. The Zimbabwe Electricity Transmission and Distribution Company (ZETDC), a state-owned company, is accountable for transmitting electricity from power stations, distributing it and retailing it to end users. The recent revival of the economy in Zimbabwe has increased demand and there is much pressure on the power generation capacity of ZETDC to meet demand from the industry and private households. This pressure affects the ZETDC’s operating model and therefore, organisational tools such as KM must be applied to manage its impact.
Secondary data was collected through a review of the relevant literature and questionnaires and semi-structured interviews in ZETDC. Data collected was analysed and the themes that emerged were reported on. The study found that the ZETDC might suffer knowledge drain because of lack of an adequate system and procedures to manage its knowledge assets. Therefore, a proper KM system and strategy are required to ensure that both tacit knowledge and explicit knowledge are effectively passed on to the remaining and future employees. Furthermore, the electricity supply industry must integrate, build and remodel its internal and external capabilities through KM activities to improve application of KM as an organisational tool for enhancing performance in the fast-changing environment in which it operates.Dissertation (MIT)--University of Pretoria, 2020.
UP Postgraduate Masters Research bursary
Informatics
MIT (Information Systems)
Unrestricted
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Vlok, Daniël. "An assessment of the knowledge processing environment in an organisation : a case study." Thesis, Rhodes University, 2004. http://hdl.handle.net/10962/d1003806.
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Knowledge Management is associated with organisational initiatives in response to the demands of a knowledge-based economy in which the potential value of knowledge as a source for competitive advantage is recognised. However, the lack of a common understanding about knowledge itself, its characteristics and how it is constructed has led to diverse approaches about how to "manage" it. This study presents a critical overview of traditional and contemporary KM approaches. The main focus of this study was to discover and apply a suitable methodology for assessing an organisation's knowledge processing environment. This includes an analysis of the current practices and behaviours of people within the organisation relating to the creation of new knowledge and integrating such knowledge into day-to-day work. It also includes inferring from the above practices those policies and programmes that affect knowledge outcomes. This research makes extensive use of the Knowledge Life Cycle (KLC) framework and the Policy Synchronisation Method (PSM) developed by advocates of the New Knowledge Management movement. A case study approach was followed using a range of data collection methods, which included personal interviews, a social network survey and focus group discussions. The selected case is the small IT department at the East London campus of Rhodes University. Evidence from the case suggests that the knowledge processing environment within the IT department is unhealthy. The current knowledge processing practices and behaviours are undesirable and not geared towards the creation of new knowledge and the integration of such knowledge within the business processes of the IT department. There is little evidence of individual and organisational learning occurring and the problem solving process itself is severely hampered by dysfunctional knowledge practices. The study concludes that the above state of affairs is a reflection of the quality and appropriateness of policies and programmes in the extended organisation. Equally, the local definition of rules, procedures and the execution thereof at a business unit level is mostly lacking. The study illustrates that a systematic assessment of the knowledge processing environment provides the organisation with a sound baseline from where knowledge-based interventions can be launched.
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Bertin, Cletus Kennedy. "Information systems implementation and IT-enabled organisational change in the Eastern Caribbean tourism sector : an examination of factors impacting on the successful adoption and use of the Internet and web-based systems in national tourist offices and the Caribbean Tourism Organisation." Thesis, City University London, 2003. http://openaccess.city.ac.uk/7658/.
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This research project addresses the adoption of the Internet and implementation of webbased systems by quasi-governmental organisations responsible for the management of tourism in the small island developing states (SIDS) in the Eastern Caribbean. The key aspects of this work entail the examination oft the factors which impact upon the systems implementation process and IT-enabled organisational change, levels of Internet adoption and maturity, the extent to which the implementation of web-based systems and e-business activities are being conducted within a strategic framework and the impacts and outcomes of the e-business activities in the tourism sector in these islands. Four in-depth case studies were conducted and data collected from a wide range of sources, across five of the islands, focusing primarily on the National Tourist Offices - and the regional tourism body, the Caribbean Tourism Organisation. Several models were used to address the key aspects of this study. It was found that while Internet penetration is relatively high, most web sites and web-based systems still have a limited focus on basic information provision and communication, as opposed to distribution and transaction oriented activities. The web-based systems in the National Tourist Offices are, for the most part, not being implemented within a broader strategic framework. The central aspect of this work deals with the analysis of factors which impact upon the successful implementation of web-based systems. A conception-reality (CR) gap model was used in the assessment of the organisational context variables in the information systems implementation process. The most significant factors affecting the implementation of webbased systems, indicated by wide CR gaps, were: financing constraints, a low level of emphasis placed on these initiatives and the limited integration of IT with related business processes. A distinct `organisational lag' was noted between technological innovation and administrative or process innovations. The critical impact of the wide gap in levels of management understanding is also addressed. The technology gap was moderate, and narrow gap levels were found for communication and user participation, which correlated with narrow gaps for clarity of objectives, staff acceptance and motivation. The broader context of this work is the phenomenon often referred to as the `Digital Divide'. Based on the findings of this work, it is argued that the wide chasms between countries of the North and those of the South cannot be defined only, or indeed primarily, in `technological terms'. The utilization of the new information and communications technology (ICT), as a means of social and economic advancement in developing countries, clearly requires firstly, the successful adoption and implementation of the relevant technologies. The overriding focus, however, must be on bridging key dimensions of the `conception-reality' gap, of which `technology' is but one aspect. This would result in fundamental changes, at the individual, organisational and national levels, fostering greater levels of social and economic progress, as well as in the process, narrow the `digital divide'.
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Braf, Ewa. "Knowledge demanded for action : studies of knowledge mediation in organisations /." Linköping : Department of Computor and Information Science, Linköping University, 2004. http://www.bibl.liu.se/liupubl/disp/disp2004/infs10s.pdf.
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Ruhode, Ephias. "E-government implementation for inter-organisational information sharing: a holistic information systems approach for developing countries." Thesis, Cape Peninsula University of Technology, 2013. http://hdl.handle.net/20.500.11838/1408.
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Thesis submitted in fulfilment of the requirements for the degree
Doctor of Technology: INFORMATION TECHNOLOGY
in the Faculty of Informatics and Design
at the Cape Peninsula University of Technology, 2013Governments throughout the world are increasingly under pressure to transform in response to rapid changes in the global economy. They are faced with new and challenging situations as the social world, the economy, demography and technology keep changing. While literature reports some degree of success towards e-government implementation in the developed world, there is lack of empirical research on successes of e-government and information sharing practices of government agencies in developing countries. Designers of e-government solutions in all countries face challenges that are unique to their specific sociocultural, economic, geographic, environmental, political, and technical context. However, the peculiarity of e-government challenges is more evident in developing countries than in developed ones. This research is motivated by the need to investigate an e-government phenomenon in a developing country context like Zimbabwe which is characterised by complex dynamics rooted in politics, economy and social setting. Emphasis is placed on the political nature and the complex institutional environments in which e-government develops and recognition is given to the key concepts of e-government which involve the technological and social aspects. This study has been scoped empirically to explore e-government implementation efforts at government level then a case study of the Ministry of Tourism and Hospitality’s e-Administration dimension of e-government, with focus on information sharing. Tourism is an example that e-government’s parameters do not stop at the boundaries of the public sector. The research first conducted a document study of all policies and programmes initiated by the government of Zimbabwe towards public sector modernisation using ICTs. Secondly, in order to identify the status of e-government and information sharing as well as government’s vision in the same, interviews were conducted with the Ministry of ICT’s administration. Thirdly, a case study of the Ministry of Tourism and Hospitality was conducted to establish the extent and tools of information sharing between the ministry and other line ministries, departments and other institutions nationally and internationally. Data from the case were analysed using the Activity-Driven Needs Analysis (ADNA). Research findings from all activities have been discussed and further developed in two solutions-oriented focus group meetings with senior managers at both ministries of ICT and tourism in the area of cross-government information sharing, and in feedback sessions with research participants. Literature review, analysis of ICT policy documents and case study analysis were insights which underpinned the development of an e-government framework for developing countries. The emphasis of the framework is for e-government designers to place importance on political and institutional factors ahead of any other determinant. Consistent with ADNA and the critical realist perspective, the aim is not to influence these political and institutional factors, but to understand their modus operandi and hence to construct an e-government solution which recognizes the dictates of all stakeholders.
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Osman, Esam. "Developing strategic information system planning model in Libya organisations." Thesis, University of Plymouth, 2012. http://hdl.handle.net/10026.1/1173.
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This quantitative research study investigated the impact of organisational context on the process and success of strategic IS planning (SISP) in post-implementation information systems in Libyan organisations. A set of direct and indirect relationships were investigated in the research model. The organisational context presented as a contingent situational variable mediated by SISP process and predicted by SISP success (the criterion variable). The causality of the relationship set was developed from the contingency theory of information systems and supported by fit models in strategic management research. The study deployed multivariate analysis represented in the structural equation modelling (SEM) to develop robust construct measurements and analyse data collected from executives responsible for information systems planning in both public and private Libyan organisations. Multi-dimensional multi-items constructs were used in the path analysis model after they were extensively validated. The path analysis model represented as mediation model, where hypothesise suggest that SISP context has an impact SISP success, through the influence of the SISP process. In the model, four dimensions of the SISP context construct were found to have a significant impact on SISP success directly and indirectly through the SISP process. Two of these dimensions are components of the leadership orientation construct, namely “Creative and Controlling” leadership. The other two dimensions are “Organisation centralisation structure and the Riskiness of organisation strategies”. The environmental uncertainty and planning resource constructs were found to have no impact on SISP success in Libyan organisations. Furthermore, this study validated six out of seven dimensions of SISP process construct measurement; only five exhibited acceptable fit level in the path analysis model and all were affected by the SISP context. However, just three out of five SISP process constructs had an impact on SISP success namely “Comprehensiveness, Focus and Intuition planning process”. Different SISP processes were associated with different levels of SISP success, “Intuition” was the most effective SISP process approach. The second most effective SISP process approach was the “Focus on innovation”, followed by “Limited comprehensiveness”. The SISP success measured by the fulfilment of key objectives that has three measurements constructs namely “Analysis, Alignment, and Cooperation”. The research suggest that under the effect of organisation context the most successful SISP produced by (CIO, CEO, or top executives) who rely less on personal judgment, focus more on innovation rather than control and limit their comprehensiveness of information systems planning process.
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Kotze, Dirk Jacobus. "The development of an implementation methodology for a conceptual framework tool used for the improved viewing and utilisation of organisational information /." Link to the online version, 2008. http://hdl.handle.net/10019/1806.
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Unnefors, Amanda. "Framgångsfaktorer för portföljstyrning av verksamhetsutvecklingsprojekt med stöd av IT : Fallstudie inom en offentlig organisation." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-85209.
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Informationsteknologi är en framstående möjliggörare för verksamheters framtida utveckling. En verksamhets grad av framgång kommer att påverkas av i vilken utsträckning som verksamheten lyckas med styrningen av sina verksamhetsutvecklingsprojekt. Att styra enskilda projekt är svårt och att styra flera parallella projekt ökar svårighetsgraden ytterligare. Ett sätt att hantera flera projekt är att införa en projektportfölj. En lyckad portföljstyrning kommer leda till att verksamheten realiserar sina mål och strategier och får ut bästa tänkbara nytta av varje projekt. Däremot är styrningen av projektportföljer komplex och många av de mest erfarna yrkesverksamma kämpar med att få investeringarna att löna sig. Därför är det viktigt att verksamheter identifierar vilka faktorer som påverkar portföljstyrningens grad av framgång. Syftet med denna kandidatuppsats i informatik är att identifiera och beskriva framgångsfaktorer för portföljstyrning av verksamhetsutvecklingsprojekt med stöd av IT inom en offentlig organisation. I studien har fallstudiemetoden tillämpats. En litteraturstudie har genomförts för att inhämta kunskaper och erfarenheter i tidigare forskningsstudier. Dessa har legat till grund för utformandet av en analysmodell. Primära empiriska data har samlats in genom personliga intervjuer via Teams. Fem olika rollinnehavare från fallorganisationen har intervjuats beträffande deras erfarenheter och uppfattningar om faktorer som påverkar graden av framgångsrik portföljstyrning. Studiens viktigaste slutsatser är: projektportföljen ska vara ihopkopplad med verksamhetens strategier, strukturer och arbetssätt ska vara både enkla att använda och anpassade till den specifika verksamheten, att möjliggöra beslutsfattande är viktigt och uppnås genom en tydlig beslutsstruktur samt genom att tilldela mandat.
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Kakabadse, Nada Korac, of Western Sydney Nepean University, and Faculty of Commerce. "Leadership philosophies and organisational adoption of a new information technology." THSESI_FC_XXX_Kakabadse_N.xml, 1997. http://handle.uws.edu.au:8081/1959.7/294.
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This is a study of the relationship between information technology (IT) dimensions and three organizational properties: leadership philosophies, organisational context and IT strategic choice. Six hypotheses were formulated and tested using data collected from a sample of 750 senior civil servants across the Australian Public Service (APS). Attempts are made to show that a direct relationship exists between respondents’ perception of leadership philosophies, organisational context, IT strategic choice and IT dimensions. Results suggest that organisational IT is defined by four dimensions: IT deployment, IT skills, IT training and IT impact on the organisation, and that all four dimensions are necessary for the effective adoption of IT. Leadership philosophy emerges as the most influential determinant for effective IT adoption, whilst only certain aspects of organisational context and strategic choice variables show a significant influence of effective IT adoption. It is concluded that the respondents’ precaution about the effective adoption of IT in the organisation is strongly influenced by the leadership philosophies held by senior APS managers and to some extent by organisational context and IT strategic choiceDoctor of Philosophy (PhD)
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MUGERWA, EDWARD. "HRM to E-HRM : Change in Human Resource Management; effect to social sustainability." Thesis, Umeå universitet, Företagsekonomi, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-174681.
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Problem:Many businesses today, based on the stakeholder’s theory, suggest thatsustainability can only be achieved through the fulfillment of the stakeholder’s in-terests. These interests are centered around adding value to the stakeholders forexample; shareholders in terms of increased dividends. The value in form of profitmaximization, which suppresses the need for other pillars of sustainability to prevail.In this thesis, an argument is presented that a balance should be achieved in all threepillars of. The economic, social and environmental sustainability. It further arguesthat the shift fromH.R.Mtoe−H.R.Mis crucial for innovations and inventions,focused on the development of such technologies, that bolster social sustainability.However, any change may have to put into consideration the company or organiza-tion’s size, this is because somee−H.R.Mtools might not be efficient and effectivefor small-size companies as defined in the report. Purpose:The purpose of this study is to add insight to the concept ofe−H.R.M, and further explore to which extent ise−H.R.Ma driver towards social sus-tainability, reflecting onthe downside of the change which such sustainability mightcreate. Method:Data collection was through interviews. Three managers, two C.E.Os anda former employee from three companies were involved. The interviews were con-ducted via telephone that lasted between30to40minutes. However, a face-to-facefollow up interview was conducted for one of the participants. All interviews wererecorded with the consent of the participants and later transcribed and analysed. Results:The interviewees agreed thate−H.R.Mtools and strategies helped tocreate harmony at work and simplified communication, training and aided the per-formance and appraisal process of employees, which is used during the incentivesprocess, a form of motivation in the organisation. Conclusion:The conclusion from this study is that,e−H.R.Mis a good changefromH.R.Mand that it plays a big role in organizational social sustainability. Abalance should, however, be gained to also put into consideration other pillars. Thestudy contradicts the stakeholders’ theory that only focuses on the economic part ofsustainability through profit maximization, favorable for functional markets alone.