Journal articles: 'Information services Evaluation'

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Johnson, Peggy. "Evaluation of library and information services." Library Acquisitions: Practice & Theory 21, no. 4 (December 1997): 543–44. http://dx.doi.org/10.1016/s0364-6408(97)00116-6.

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Bawden, David. "Evaluation of library and information services." International Journal of Information Management 21, no. 4 (August 2001): 324–25. http://dx.doi.org/10.1016/s0268-4012(01)00019-6.

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Willard, Patricia. "Evaluation of library and information services." International Journal of Information Management 17, no. 3 (June 1997): 233. http://dx.doi.org/10.1016/s0268-4012(97)85469-2.

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Nowakowski, Michał. "Information reliability evaluation of internet services." Zeszyty Naukowe Uniwersytetu Szczecińskiego. Studia Informatica 36 (2015): 103–14. http://dx.doi.org/10.18276/si.2015.36-08.

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Blosser, John, Harriet Lightman, William A. McHugh, and Anna Ren. "Aggregator Services Evaluation." Serials Librarian 41, no. 1 (November 19, 2001): 65–78. http://dx.doi.org/10.1300/j123v41n01_05.

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Miwa, Makiko. "Situatedness in users’ evaluation of information and information services." New Review of Information Behaviour Research 4, no. 1 (December 2003): 207–24. http://dx.doi.org/10.1080/14716310310001631534.

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Crawford, P. R., H. P. Lehmann, and P. S. Sockolow. "Health Services Research Evaluation Principles." Methods of Information in Medicine 51, no. 02 (2012): 122–30. http://dx.doi.org/10.3414/me10-01-0066.

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SummaryBackground: Our forthcoming national experiment in increased health information technology (HIT) adoption funded by the American Recovery and Reinvestment Act of 2009 will require a comprehensive approach to evaluating HIT. The quality of evaluation studies of HIT to date reveals a need for broader evaluation frameworks that limits the generalizability of findings and the depth of lessons learned.Objective: Develop an informatics evaluation framework for health information technology (HIT) integrating components of health services research (HSR) evaluation and informatics evaluation to address identified shortcomings in available HIT evaluation frameworks.Method: A systematic literature review updated and expanded the exhaustive review by Ammenwerth and deKeizer (AdK). From retained studies, criteria were elicited and organized into classes within a framework. The resulting Health Information Technology Research-based Evaluation Framework (HITREF) was used to guide clinician satisfaction survey construction, multi-dimensional analysis of data, and interpretation of findings in an evaluation of a vanguard community health care EHR.Results: The updated review identified 128 electronic health record (EHR) evaluation studies and seven evaluation criteria not in AdK: EHR Selection/Development/Training; Patient Privacy Concerns; Unintended Consequences/ Benefits; Functionality; Patient Satisfaction with EHR; Barriers/Facilitators to Adoption; and Patient Satisfaction with Care. HITREF was used productively and was a complete evaluation framework which included all themes that emerged.Conclusions: We can recommend to future EHR evaluators that they consider adding a complete, research-based HIT evaluation framework, such as HITREF, to their evaluation tools suite to monitor HIT challenges as the federal government strives to increase HIT adoption.

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Thill, Jean-Claude, and Galina Rogova. "Benefits Evaluation of Basic Information Dissemination Services." Transportation Research Record: Journal of the Transportation Research Board 1774, no. 1 (January 2001): 60–70. http://dx.doi.org/10.3141/1774-08.

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Pomerantz, Jeffrey. "Virtual reference services: Evaluation of online reference services." Bulletin of the American Society for Information Science and Technology 34, no. 2 (September 17, 2008): 15–19. http://dx.doi.org/10.1002/bult.2008.1720340206.

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Oppenheim, Charles, and Vola Walker. "Evaluation of BBC Scotland Library Services." Aslib Proceedings 48, no. 3 (March 1996): 60–66. http://dx.doi.org/10.1108/eb051411.

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Menezes, Vítor G. de, Glauco V. Pedrosa, Marcos P. P. da Silva, and Rejane M. da C. Figueiredo. "Evaluation of Public Services Considering the Expectations of Users—A Systematic Literature Review." Information 13, no. 4 (March 24, 2022): 162. http://dx.doi.org/10.3390/info13040162.

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Evaluating public services has become an important task in order to direct actions that may positively affect with the quality of the service provided by governments. To undertake an effective evaluation, it is necessary to analyze data and information on the impact of the services. A wide range of studies have been proposed to measure how an organization delivers its services according to the expectations of the stakeholders. This paper investigates approaches for evaluating public services from the perspective of users. The goal is to identify and describe evaluation-based models, as well as the instruments and tools employed in the service evaluation process. A systematic literature review was conducted to search and analyze studies published in the last 15 years. From the analysis of 31 studies, we identified four main dimensions regarding service evaluation: quality, success and acceptance of information systems, user satisfaction, and user experience. This work contributes to the identification of models, dimensions, instruments, and tools to evaluate public services from the perspective of users. The results of this work can be used as a guide to the Public Administration in the construction of effective models to evaluate their public services and to guarantee quality standards that meet the expectations of the users.

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Pererva, Petro, and Stanislav Nazarenko. "Economic evaluation of outsourcing: information and logistics services." Marketing and Digital Technologies 5, no. 4 (December 19, 2021): 6–15. http://dx.doi.org/10.15276/mdt.5.4.2021.1.

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The aim of the article. The main purpose of the study is to develop scientific, methodological and practical provisions for the formation of organizational and economic dominants, which become one of the main factors in ensuring the rational logistics and information support of production activities of enterprises and organizations. Analyses results. Theoretical and methodological issues of outsourcing as an economic category are considered. A system of indicators has been developed, the use of which largely determines the value of the economic effect when using information and logistics technologies in the production and commercial activities of industrial enterprises. These include indicators of direct action (the effect of using outsourcing, which is directly related to a particular function or business process) and indicators of indirect action (the effect of using outsourcing is not directly related to this function). To calculate the factors of economic effect, which determines the feasibility and effectiveness of the use of outsourcing of logistics services and information technology, a method of synthesis of economic efficiency factors is proposed. This approach significantly expands the possibilities of economic evaluation of the rational use of outsourcing services in production and commercial activities and allows you to more accurately and objectively assess its benefits in the use of outsourcing services and information technology. The methodological approach to evaluating the effectiveness of outsourcing management information systems in real business enterprises is quite universal, as it takes into account the conceptual principles of outsourcing, on the one hand, and allows to adapt the structure of efficiency evaluation depending on the complexity and cost of work. technologies used in business. enterprise, goals and scope of outsourcing. Conclusions and directions for further research. The use of the proposed guidelines in the practice of production and commercial activities of industrial enterprises allows ensuring an important link between the processes of development, distribution and use of information and logistics technologies and their required quality. Studies conducted at enterprises in the Kharkiv industrial region showed that only three of the eight surveyed enterprises have economic grounds for the use of outsourcing. Other enterprises are more expedient from the economic point of view to carry out information (logistical) support of the activity by own forces. Based on this, we consider as a direction of further development and research to develop guidelines for detailing these indicators in order to identify their components, to which the outsourcing company needs to pay special attention.

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Chavda, Chirav. "Libraries and Evaluation of Library and Information Services." International Journal of Research in Library Science 8, no. 1 (March 21, 2022): 240. http://dx.doi.org/10.26761/ijrls.8.1.2022.1519.

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Doyle, Rebecca I., Karen H. Song, and Robert P. Baker. "An Industry-Wide Evaluation of Drug Information Services." Drug Information Journal 34, no. 4 (October 2000): 1139–48. http://dx.doi.org/10.1177/009286150003400421.

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Jeong, Woo-cheol, and Hae-young Rieh. "Users' Evaluation of Information Services in University Archives." Journal of Records Management & Archives Society of Korea 16, no. 1 (February 29, 2016): 195–221. http://dx.doi.org/10.14404/jksarm.2016.16.1.195.

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Fenske, Ruth E. "An Evaluation of Two Competing Secondary Information Services." Collection Management 13, no. 1-2 (September 14, 1990): 153–58. http://dx.doi.org/10.1300/j105v13n01_13.

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Fulford, Casey, and Virginie Cobigo. "Service Provider Perspectives Regarding Knowledge Sharing Activities in Community-Based Services." Canadian Journal of Community Mental Health 39, no. 2 (July 1, 2020): 25–39. http://dx.doi.org/10.7870/cjcmh-2020-012.

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Evaluation of knowledge mobilization (KM) activities in community-based mental health and social service organizations is needed. Our objective was to understand how service providers want to access and share knowledge, in order to improve KM practices to better support adults with intellectual disabilities. We distributed information about five strategies for supporting friendships; this included strategy descriptions, outcomes of strategy evaluations, and practical implementation considerations. We distributed information through a conference presentation, online presentations, and online modules. Service providers completed questionnaires and phone interviews. We present findings on their perspectives regarding the format and content of the material, which can inform future KM efforts.

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Nitecki, Danuta A. "The evaluation and measurement of library services." Library & Information Science Research 30, no. 4 (December 2008): 322–23. http://dx.doi.org/10.1016/j.lisr.2008.05.002.

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Chow, Anthony S., and Rebecca A. Croxton. "A Usability Evaluation of Academic Virtual Reference Services." College & Research Libraries 75, no. 3 (May 1, 2014): 309–61. http://dx.doi.org/10.5860/crl13-408.

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This study examined the usability of five virtual reference services—instant messenger chat, e-mail, telephone, text messaging, and Skype videoconferencing—by having 31 undergraduate and graduate students evaluate the usability of the virtual reference services of two different universities. The study’s results suggest that user preference and satisfaction for virtual reference service are highly correlated with the service’s overall usability in terms of effectiveness and efficiency. Online chat was rated highest across all measures including satisfaction and seven different usability factors. Major implications of the study suggest that online chat is the virtual reference of choice for university students and that usability metrics are a good predictor of user preferences centered on high return on investment, speed of transaction, convenience, and minimal effort.

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M, Binu K., Divya Pramod, and H. Doddayya. "EVALUATION AND APPRAISAL OF SERVICES PROVIDED BY DRUG INFORMATION CENTRE IN A TERTIARY CARE TEACHING HOSPITAL." INDIAN RESEARCH JOURNAL OF PHARMACY AND SCIENCE 7, no. 2 (June 2020): 2258–65. http://dx.doi.org/10.21276/irjps.2020.7.2.17.

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Churi, Shobha, Lovin Abraham, M. Ramesh, and MG Narahari. "Evaluation of poison information services provided by a new poison information center." Indian Journal of Pharmacology 45, no. 5 (2013): 496. http://dx.doi.org/10.4103/0253-7613.117781.

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Rettig, James R. "Evaluation of Reference Services (Book Review)." College & Research Libraries 47, no. 1 (January 1, 1986): 93–96. http://dx.doi.org/10.5860/crl_47_01_93.

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Stašys, Rimantas. "E-HEALTH SERVICES AND THEIR REQUIREMENTS EVALUATION." Business, Management and Education 8, no. 1 (December 20, 2010): 246–60. http://dx.doi.org/10.3846/bme.2010.17.

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E-health could be defined as the use of modern information technologies within the health care facilities in order to better satisfy expectations and needs of the patients, medical staff and administration. As the research shows economic profits exceed investments in the e-health three times. Studies in Lithuania in December of 2008 show that only 38 % of the country hospitals have online WebPages. Only large hospitals located in the major Lithuanian cities have internet sites. Situation within the outpatient facilities is even worse. Only 12 % of these health care facilities had online services offered to the public according to the survey completed at the end of 2008. There is insufficient focus for doctors’ advices and not enough links to other websites. Additionally, many sites do not contain information about career opportunities within a facility. Finally, online sites lack such information as the institution’s service charges or their implementation for various projects. Only a few hospitals have an online registra-tion feature and very few provide work hours. Outpatient service facilities do not reflect the institution’s activities adequately. None of the outpatient service facilities provide business reports; there is no information about their participation in the international projects. Only four WebPages contain sections providing the career opportunities for the office and a list of new doctor positions available. By the comparison of the Webpages of polyclinics and health care facilities one can indicate that polyclinic facilities have better online pages. Most of the health care consumers would use the Internet to find out such information as the doctor’s qualifications and work experience, information about main diseases and their symptoms, the medications and their side effects, tips on healthy lifestyle, as well as utilize registration to a specialist feature. Most of the respondents surveyed also indicated that there should be more information about health care services and their prices, institution’s medical equipment and devices as well as their methods of treatment. The best practice for the e-Health website is classifying it into four groups: information on the health care institution, information relating to the services provided, information on the medical staff working in the office, other information. 48 % of the respondents were not familiar with the online registration possibility, and 74 % of survey participants would like to use the feature. Only 13 % of the respondents knew that they could fill prescription online and only 10 % were aware of the electronic medical record. All of this leads to the conclusion that Lithuanian consumers lack information about the e-health.

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Andreadis, A., G. Benelli, G. Giambene, and B. Marzucchi. "A performance evaluation approach for gsm-based information services." IEEE Transactions on Vehicular Technology 52, no. 2 (March 2003): 313–25. http://dx.doi.org/10.1109/tvt.2003.808746.

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Schön, Eva Maria, Jens Hellmers, and Jörg Thomaschewski. "Usability Evaluation Methods for Special Interest Internet Information Services." International Journal of Interactive Multimedia and Artificial Intelligence 2, no. 6 (2014): 26. http://dx.doi.org/10.9781/ijimai.2014.263.

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Keh, Hean Tat, and Jin Sun. "The Differential Effects of Online Peer Review and Expert Review on Service Evaluations." Journal of Service Research 21, no. 4 (June 3, 2018): 474–89. http://dx.doi.org/10.1177/1094670518779456.

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The present research investigates the differential effects of online peer review and expert review on consumers’ evaluations of experience and credence services. We propose that these effects are mediated by consumers’ confidence in their service evaluation and moderated by information convergence. We conduct three studies to test our hypotheses. Study 1 shows that consumers evaluate experience (vs. credence) services more favorably when exposed to peer review (vs. expert review). Across the three studies, we show that the interaction effects between information source and service type on service evaluation are mediated by consumer confidence. Importantly, we identify the moderating role of information convergence on these effects (Studies 2 and 3). Convergent positive reviews substantiate the interaction effects between information source and service type on service evaluation. Interestingly, when consumers see mixed information from either similar or different sources, negative expert review has greater influence than negative peer review in lowering consumer confidence and their evaluations of both experience and credence services. These findings contribute to the literature on information processing in the services domain and also have significant practical implications on managing consumer expectations of third-party information.

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Hu, Xiao. "Evaluating mobile music services in China: An exploration in user experience." Journal of Information Science 45, no. 1 (March 19, 2018): 16–28. http://dx.doi.org/10.1177/0165551518762070.

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Most digital music repositories and services have mobile applications (apps) that facilitate convenient access for users via smartphones. Although China has one of the largest music listener populations in the world, there is little research evaluating Chinese online or mobile music services. To bridge this gap, this study evaluated mobile apps of three of the most popular Chinese music services from the user’s perspective, using usability testing and semi-structured interviews with a sample of active users in China. Nielsen’s 10 user experience heuristics and four criteria in recommender evaluation were examined. Results identified criteria that create a positive user experience, and those that need further improvement. This study contributes to the literature in user-centred evaluation in music information retrieval (MIR) and music digital libraries (MDL), and provides practical insights for music application design, use and evaluation.

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Kuruppu, Pali U. "Evaluation of Reference Services—A Review." Journal of Academic Librarianship 33, no. 3 (May 2007): 368–81. http://dx.doi.org/10.1016/j.acalib.2007.01.013.

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Zandian, Fatemeh, Nosrat Riahinia, Ali Azimi, and Nastaran Poursalehi. "An evaluation of alert services: quantity versus quality." Program 44, no. 1 (February 16, 2010): 5–12. http://dx.doi.org/10.1108/00330331011019645.

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Shah, S., and S. Elhag. "Clinical pharmacy service evaluation of hepatology services at a large tertiary centre." International Journal of Pharmacy Practice 30, Supplement_2 (November 30, 2022): ii48—ii49. http://dx.doi.org/10.1093/ijpp/riac089.057.

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Abstract Introduction Kings College Hospital (KCH) provides tertiary level care to patients with liver disease across the UK. These patients are often under the joint care of primary and/or secondary care centres. As a result, several medications related enquires are received from patients and healthcare professionals including, doctors, nurses, and pharmacists to continue and optimise pharmacotherapy. The KCH liver pharmacy team does not provide a formal medicines information service, although a large amount of pharmacy resource is used to provide high level medicines information locally, regionally, and nationally by the team. In addition, significant time and input is provided in optimising access to hospital only medication. Aim To describe activities conducted by a specialist clinical pharmacy team out with an inpatient or formal outpatient setting which contribute to medicines optimisation and improve access to specialist medication. Methods Retrospective data collection was carried out over 2 separate four-week periods in November 2020 and November 2021 by the specialist liver pharmacy team. The data was analysed on an 8-week average using Microsoft Excel. Ethical approval was not required as this is a service evaluation data collection. Results Over eight weeks, the specialist clinical pharmacy team (pharmacists and pharmacy technicians) received 206 queries, of which (72%) were received by email and (28%) by phone. The team spends an average of 15 hours per week on clinical activities outside of formal inpatient and outpatient settings. Most of the queries received were from patients (64%), followed by healthcare professionals including doctors (11%), nurses (9.5%), and pharmacy staff (7.7%). The clinical interventions made by the team included supply of medications (37%), prescribing events (36%) and medicines intervention (20%) which included drug selection, administration, optimisation, deprescribing, therapeutic drug monitoring, drug-drug interaction, transfer of care and advice given following adverse drug reactions. Discussion/Conclusion The ease of accessibility to the specialist clinical pharmacy team plays a significant role in providing access to specialist medications to patients and a positive impact on other healthcare services, including decreasing the burden upon primary care. A structured medicines information line provided by the specialist team would be effective for patients and healthcare professionals as the specialist team spends substantial amount of time providing medicines intervention and medicines information. The involvement of specialist pharmacy technicians in medicines information services and interventions, provides an opportunity for role development and up-skill the pharmacy technician role in a specialist team. A formal and structured medicine information service for hepatology by the specialist clinical pharmacy team should be considered to improve access to specialist medication and medicines optimisation. References 1. Williams M, Jordan A, Scott J, Jones MD, A systematic review examining the effectiveness of medicines information services for patients and the general public. International Journal of Pharmacy Practice, 2020;28(1):26-40. 2. Hayward K, Patel P, Valery P, Horsfall L, Catherine L, Penny W. Medication-related problems in outpatients with decompensated cirrhosis: opportunities for harm prevention. Hepatology Communications, 2019;3(5):620-663. 3. Newby B. Expanding the role of pharmacy technicians to facilitate a proactive pharmacist practice. American Journal of Health-System Pharmacy, 2019;76(6):398-402.

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Jang, Seon Mi, Kyounga Lee, Yeong-Joo Hong, Jeongeun Kim, and Sukwha Kim. "Economic Evaluation of Robot-Based Telemedicine Consultation Services." Telemedicine and e-Health 26, no. 9 (September 1, 2020): 1134–40. http://dx.doi.org/10.1089/tmj.2019.0211.

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Grigsby, Jim, Angela G. Brega, and Patricia A. Devore. "The Evaluation of Telemedicine and Health Services Research." Telemedicine and e-Health 11, no. 3 (June 2005): 317–28. http://dx.doi.org/10.1089/tmj.2005.11.317.

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Ye, Lan. "Chinese Academic Library Research Evaluation Services." Journal of Library Administration 59, no. 1 (January 2, 2019): 97–128. http://dx.doi.org/10.1080/01930826.2018.1549416.

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Toyner, Lilis Griffith, and Sfenrianto Sfenrianto. "INFORMATION SYSTEM SECURITY EVALUATION USING COBIT 5 FRAMEWORK." Journal of Information System Management (JOISM) 4, no. 2 (January 25, 2023): 147–57. http://dx.doi.org/10.24076/joism.2023v4i2.992.

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Most companies use information technology to develop their business. But there are things to note, some threats can occur and cause losses. Undesirable events hinder the achievement of company goals and strategies. PT XYZ believes that information security is important in all business activities. Threats that can compromise information security. Information is an important asset for PT XYZ. Therefore, it is necessary to evaluate or measure the controls and activities that have been implemented to protect company data/information. Evaluation in this paper uses the COBIT 5 Framework which focuses on Manage Security Services (DSS05). Keywords: Evaluation, COBIT 5, Manage Security Services, Capability Level

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Winingsih, Evi. "POTRET EVALUASI PROGRAM BIMBINGAN DAN KONSELING DI SEKOLAH MENENGAH ATAS." Counsellia: Jurnal Bimbingan dan Konseling 11, no. 1 (May 21, 2021): 43. http://dx.doi.org/10.25273/counsellia.v11i1.8670.

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<p><em>Evaluation of guidance and counseling services should ideally be conducted periodically and continuously. Appropriate evaluation procedures will provide many benefits for teachers Guidance and counseling. Evaluation gives teacher guidance and counseling feedback to develop and improve programs. Evaluations also provide information to leaders about student development and improvement efforts. Proper evaluation results will help the counselor in achieving the goals of guidance and counseling services. This study aims to determine how the evaluation process is in high school. The research method uses a descriptive qualitative approach. Data collection techniques are interviews and observation. The sampling technique was carried out through a nonprobability sampling procedure. The results of this study indicate diversity in the evaluation process carried out by high schools. There are 6 (six) types of evaluations conducted by guidance and counseling teachers in high schools. The results of the study also illustrate the evaluation techniques and the purpose of schools conducting evaluations. We hope that the results of this study can provide information to improve the quality of evaluation in the Guidance and Counseling services in Indonesia</em>.</p>

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Lantz, Brian. "Evaluation of technical services functions: towards a management information system." Journal of librarianship 18, no. 4 (October 1986): 257–79. http://dx.doi.org/10.1177/096100068601800403.

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Lee, Tae-Gyu, and Seong-Hoon Lee. "Safe Sensing Network System and Evaluation for Emergency Information Services." Wireless Personal Communications 79, no. 4 (February 5, 2014): 2425–38. http://dx.doi.org/10.1007/s11277-013-1591-0.

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Strayer, Scott M., Allen F. Shaughnessy, Kenneth S. Yew, Mark B. Stephens, and David C. Slawson. "Updating clinical knowledge: An evaluation of current information alerting services." International Journal of Medical Informatics 79, no. 12 (December 2010): 824–31. http://dx.doi.org/10.1016/j.ijmedinf.2010.08.004.

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Sturges, Paul, and Suzanna Wallis. "Performance Measurement and Project Evaluation for African Rural Information Services." Information Development 15, no. 4 (December 1999): 205–11. http://dx.doi.org/10.1177/0266666994239967.

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Barr, Nancy E. "A manual on the evaluation of information centers and services." Journal of Academic Librarianship 19, no. 1 (March 1993): 54. http://dx.doi.org/10.1016/0099-1333(93)90804-e.

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Bulla, Suneetha, Chirra Venkata Rami Reddy, Panguluri Padmavathi, and Turaka Padmasri. "Analytical Evaluation of Resource Estimation in Web Application Services." Ingénierie des systèmes d information 25, no. 5 (November 10, 2020): 683–90. http://dx.doi.org/10.18280/isi.250516.

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Cloud computing for web application is ubiquitous in the global market and represents a generic pattern because rapid elasticity and infrastructure scaling naturally lends itself to the needs of a virtual data center. Server requirement analysis depending on the workload play a very important role in web app development and it leads to availability of service to customer at any cost and cost analysis to the application provider. To achieve proper infrastructure scaling the minimal number of servers are have to satisfy and determine SLO. Thus this paper evaluates an analytical model to formulate prediction or estimation of required servers has to satisfy the QoS performance metrics such as throughput, utilization of cloud datacenter, request loss and required number of servers. The experimental model is used to validate correctness of the analytical model that was hosted on AWS cloud platform. Finally results have presented and conclusions are drawn.

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Thilliez, Marie, and Mikaël Desertot. "Evaluation de requêtes mobiles par composition dynamique de services." Ingénierie des systèmes d'information 18, no. 1 (February 28, 2013): 107–23. http://dx.doi.org/10.3166/isi.18.1.107-123.

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Lim, Garry. "Evaluation brief: Impact on service users of community day services’ cessation." Aotearoa New Zealand Social Work 31, no. 4 (December 22, 2019): 90–98. http://dx.doi.org/10.11157/anzswj-vol31iss4id673.

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INTRODUCTION: This is a brief of a year-long evaluative study and service analysis undertaken by Disability Support Link (DSL), Waikato DHB.APPROACH: This briefing provides an insight into the evaluative study on the associated impact of cessation of community day services which are key components within the disability sector’s service provision. These day services provide an integral outlet of meaningful activities for disabled adults whose current needs impact on their employment. The focus was on analysing repository information over the last decade. The data sources include documented narratives from the needs assessment process and longitudinal resourcing information. In addition, contemporary literature on the role of day activity centres were sourced to identify similar work within this area. The subsequent findings were submitted to the Ministry of Health of Aotearoa New Zealand.FINDINGS: An association was found between service users’ lack of access to day services and initial short-term savings to publicly funded disability services budget. However, initial savings were essentially overshadowed by subsequent, increasing, costs over time. There are also associated impacts on disabled adults, such as reports of increasing isolation, decreasing sense of meaningful structured day activities, declining daily functions and possibly resultant maladaptive behaviours. Notably, these issues are not just about funding and resourcing as they impact on disabled people’s rights and social connections.CONCLUSION: This study indicates that cessation and or reduction of day community services derived initial short-term cost savings but subsequent long-term increased support needs requires more costly support packages. Future efficacy lies in further reviewing the positive impact of health-related community day services for people with disabilities; an iteration of day service contracts that produces meaning to the individual and cost efficiency to public health spending.

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Barr, Nancy E. "The measurement and evaluation of library services." Journal of Academic Librarianship 19, no. 1 (March 1993): 54. http://dx.doi.org/10.1016/0099-1333(93)90805-f.

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Zablotskyi, Valentyn, Yosyp Selepyna, Viktor Lyshuk, Natalia Yakymchuk, and Anatolii Tkachuk. "METHOD FOR EVALUATION QUALITY PARAMETERS OF TELECOMMUNICATIONS SERVICES." Informatyka, Automatyka, Pomiary w Gospodarce i Ochronie Środowiska 12, no. 2 (June 30, 2022): 30–33. http://dx.doi.org/10.35784/iapgos.2918.

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Currently, cellular networks have become widespread, the operators of which simultaneously use the infrastructure of the second-generation GSM networks, DCS to build third-generation W-CDMA networks that provide broadband multiple access with code division. At the same time, the problem of providing high-speed Internet connections is exacerbated due to the growing volume of data of diverse types transmitted over the Internet. When testing the entire network coverage area, the total number of voice calls increases, so a method of long-term measurement of the bit rate of information transmission via wireless communication channels is proposed, which does not increase the service information in the network. Mathematical modeling of Internet traffic consumption using the proposed measurement method is performed and entropy estimates of information channel bandwidth are given.

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Thebridge, Stella. "Evaluating electronic information services: a toolkit for practitioners." Library and Information Research 27, no. 87 (August 13, 2009): 38–46. http://dx.doi.org/10.29173/lirg153.

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As the eVALUEd project reaches the end of its research phase, this article seeks to inform practitioners about the development of the online toolkit which will provide help with the evaluation of Electronic Information Services (EIS). The background to the project and research results are described in order to set in context the development of the toolkit and its content. While the project stems from the Higher Education sector, it is hoped that many of the tools will be transferable to other sectors.

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Vassilakaki, Evgenia. "Mobile information services in libraries: a review of current trends in delivering information." Interlending & Document Supply 42, no. 4 (November 11, 2014): 176–86. http://dx.doi.org/10.1108/ilds-08-2014-0037.

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Purpose – This paper aims to review the literature on mobile information services. It considers only peer-reviewed papers published in English between 2004 and 2014. Design/methodology/approach – The method of systematic review was adopted to collect and analyse the relevant literature. The searches were conducted during the last week of July 2014 on different databases, and in total, 76 papers were considered after applying inclusion and exclusion criteria. Findings – Seven themes emerged: “introducing mobile libraries”, “reporting on current trends”, “exploring users’ perceptions of libraries’ mobile services”, “presenting libraries’ mobile services”, “presenting mobile technology use in libraries”, “reporting case studies” and “reporting on evaluation of libraries’ mobile services”. It is evident that research on mobile libraries is very recent and focuses mainly on raising the Library and Information Science profession’s awareness of providing mobile information services. Research limitations – This literature review focused only on peer-reviewed papers published between 2004 and 2014 in English. Originality/value – This paper summarises and critically presents the relevant literature on libraries offering mobile information services. It informs libraries and librarians’ understanding of recent developments in mobile technology for the successful provision of information services.

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Gómez-Cruz, M. Elena. "Electronic reference services: a quality and satisfaction evaluation." Reference Services Review 47, no. 2 (June 10, 2019): 118–33. http://dx.doi.org/10.1108/rsr-07-2018-0057.

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Purpose An evaluation of libraries and their overall quality should consider the quality of the services they provide. Satisfaction in terms of the service provided is indicative of the quality of reference services and since these services are expensive, evaluation is therefore essential. This paper aims to outline the development of a structural equations model to evaluate service quality and user satisfaction with regard to the electronic reference service provided by Francisco Xavier Clavigero Library belongs to the Iberoamericana University, located in Mexico City. Design/methodology/approach This model suggests that service quality can be explained by way of the five dimensions of the SERVQUAL methodology, (reliability, assurance, tangibles, empathy and responsiveness) and in turn, quality explains both user satisfaction and the value of the service to its patrons. Finally, this model suggests that a positive increase in user satisfaction leads to a lineal and positive increase in user loyalty. The evaluation considered 297 users who made at least one electronic reference request during 2014. Findings The adjustment of the structural model reveals that the latent variables that explain quality are reliability and responsiveness, and that quality explains satisfaction, which in turn explains user loyalty. Originality The generation of an indicator to evaluate the reference services enables identification of its strengths and weaknesses to offer a more efficient service, considering that it represents a significant percentage of the library’s financial and human resources.

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Zhu, Huawei, Rungting Tu, Wenting Feng, and Jiaojiao Xu. "The impacts of evaluation duration and product types on review extremity." Online Information Review 43, no. 5 (September 9, 2019): 694–709. http://dx.doi.org/10.1108/oir-11-2017-0331.

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Purpose Extreme online reviews can have great impacts on consumers’ purchase decisions. The purpose of this paper is to investigate when users are more likely to provide extreme ratings. The study draws inference from attitude certainty theory and proposes that review extremity is influenced by the interaction of evaluation duration and product/service types: for hedonic products/services, shorter evaluation duration can foster attitude certainty, leading to higher review extremity; in contrast, for utilitarian products/services, longer evaluation duration can increase attitude certainty, resulting in more extreme reviews. Design/methodology/approach Three studies were conducted to test the hypotheses: Study 1 is an empirical analysis of 3,000 reviews from an online retailing website; Studies 2 and 3 are two between-subject experiments. Findings Results from three studies confirm the hypotheses. Study 1 provides preliminary evidence on how review extremity varies in evaluations of different durations and product/service types. Results from Studies 2 and 3 show that for hedonic products/services, the shorter the evaluation duration, the more likely users are to give extreme ratings; however, for utilitarian products/service, the longer the evaluation duration, the more likely users are to give extreme reviews; and attitude certainty plays a mediating role between evaluation duration and review extremity. Originality/value Findings from this study provide understandings on when a fast rather than a slow evaluation can lead to more extreme reviews. The results also highlight the role of users’ attitude certainty in the underlying mechanism.

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Yusifov, Farhad, and Aynur Gurbanli. "E-services evaluation criteria: the case of Azerbaijan." Informacijos mokslai 81 (September 4, 2018): 18–26. http://dx.doi.org/10.15388/im.2018.0.11938.

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[full article in English] The development of evaluation and effective public administration mechanisms are crucial for providing effective e-government services. The article explores the international expertise in the field of the e-service evaluation process. The organization and provision of e-services in government entities, as well as the evaluation regarding the organization and functioning of information systems, are carried out by the “ASAN service” system in Azerbaijan. The evaluation of the organization and functioning of e-services is conducted by considering three determined criteria: the level of digitalization and relevance, the level of information openness and accessibility, and the level of convenience of use. The evaluation process of e-services allows for improving the level of services and the development of feedback mechanisms; currently, much attention is attributed to the development of citizen-centered services.

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Journal articles on the topic 'Information services Evaluation'

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