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Adams, Paul Richard. "Evaluation of Welsh drug information services." Thesis, University of London, 1992. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.313774.
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Asif, Muhammad. "Student Centric Mobile Services : Design, Implementation and Evaluation." Thesis, Norwegian University of Science and Technology, Department of Computer and Information Science, 2010. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-10811.
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This project is a continuation of research work done by (Asif, 2009) which proposed an extended architecture of Mobile Student Information System (MSIS) to integrate the systems available for the students to provide student centric services on mobile devices. The architecture was developed by using Service Oriented Architecture (SOA) to provide services for collaboration and communication among the students or between students and the teachers. The mobile services are built by integrating MSIS to Twitter, Feed based systems and NTNU email system. The services have the potential to provide students an experience of a virtual environment of class, project work and discussion groups anytime-anywhere. The project has been carried out in accordance with design-science research model over a number of implementation and evaluation iterations. A user-driven evaluation of the MSIS service has been conducted among a diverse group of NTNU students. The utility as well as the usability of the system were evaluated by applying observational and empirical evaluation methods in a real-world environment at the university. The usability test identified few issues with the initial design of services, and received feedback for enhancements. The Mobile Service Acceptance Model (MSAM) has been used to examine the factors that are influential for user adoption of mobile services in the light of this project. The MSAM instrument measures different facets of a mobile information service, such as the perceived usefulness, ease of use, and usage intention. Our findings confirm that the utility of the student centric mobile services are perceived as high, and students would likely benefit from such kind of services. There is no doubt about the great potential for a service like MSIS and it is believed to be a useful addition to the existing systems.
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Florian, Daniel George. "Simulation-based evaluation of Advanced Traveler Information Services (ATIS)." Thesis, Massachusetts Institute of Technology, 2004. http://hdl.handle.net/1721.1/32271.
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Thesis (S.M.)--Massachusetts Institute of Technology, Engineering Systems Division, Technology and Policy Program, 2004.Includes bibliographical references (p. 113-115).
Drivers using information from an Advanced Traveler Information System (ATIS) could potentially make better travel decisions to reduce travel time and increase trip reliability, thereby benefiting both guided drivers as well as those without such access. However, market penetration of ATIS can have dramatic effects on the performance of the transportation system in terms of overall benefits conferred as well as the distributional effects between guided and unguided drivers. Because market penetration will be determined both by private market structure and public policies, the effective deployment of ATIS depends critically on the private and public organizations that will provide these services. An understanding of the relationship between transportation system performance and ATIS market penetration provides important insights into a sustaining market structure for the ATIS industry. This thesis provides an empirical study of the impact of ATIS on transportation network quality of service using an application of DynaMIT (Dynamic network assignment for the Management of Information to Travelers). An analysis of the simulation results serves to inform the public and private stakeholder positions in the creation of a better market for ATIS. The main results are that the provision of dynamic route guidance can simultaneously benefit the individual performance of drivers, both guided and unguided, as well as the system performance of existing transportation infrastructure. In order to perform this analysis, it was necessary to develop a new software framework for the real- time integration of DynaMIT and a Traffic Management Center (TMC).
by Daniel George Florian.
S.M.
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McKenna, Mary. "User-based criteria for use and evaluation of alert services." Related electronic resource: Current Research at SU : database of SU dissertations, recent titles available, full text:, 2008. http://wwwlib.umi.com/cr/syr/main.
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Rohunen, A. (Anna). "Advancing information privacy concerns evaluation in personal data intensive services." Doctoral thesis, Oulun yliopisto, 2019. http://urn.fi/urn:isbn:9789526224688.
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Abstract When personal data are collected and utilised to produce personal data intensive services, users of these services are exposed to the possibility of privacy losses. Users’ information privacy concerns may lead to non-adoption of new services and technologies, affecting the quality and the completeness of the collected data. These issues make it challenging to fully reap the benefits brought by the services. The evaluation of information privacy concerns makes it possible to address these concerns in the design and the development of personal data intensive services. This research investigated how privacy concerns evaluations should be developed to make them valid in the evolving data collection contexts. The research was conducted in two phases: employing a mixed-method research design and using a literature review methodology. In Phase 1, two empirical studies were conducted, following a mixed-method exploratory sequential design. In both studies, the data subjects’ privacy behaviour and privacy concerns that were associated with mobility data collection were first explored qualitatively, and quantitative instruments were then developed based on the qualitative results to generalise the findings. Phase 2 was planned to provide an extensive view on privacy behaviour and some possibilities to develop privacy concerns evaluation in new data collection contexts. Phase 2 consisted of two review studies: a systematic literature review of privacy behaviour models and a review of the EU data privacy legislation changes. The results show that in evolving data collection contexts, privacy behaviour and concerns have characteristics that differ from earlier ones. Privacy concerns have aspects specific to these contexts, and their multifaceted nature appears emphasised. Because privacy concerns are related to other privacy behaviour antecedents, it may be reasonable to incorporate some of these antecedents into evaluations. The existing privacy concerns evaluation instruments serve as valid starting points for evaluations in evolving personal data collection contexts. However, these instruments need to be revised and adapted to the new contexts. The development of privacy concerns evaluation may be challenging due to the incoherence of the existing privacy behaviour research. More overarching research is called for to facilitate the application of the existing knowledgeTiivistelmä Kun henkilötietoja kerätään ja hyödynnetään dataintensiivisten palveluiden tuottamiseen, palveluiden käyttäjien tietosuoja saattaa heikentyä. Käyttäjien tietosuojahuolet voivat hidastaa uusien palveluiden ja teknologioiden käyttöönottoa sekä vaikuttaa kerättävän tiedon laatuun ja kattavuuteen. Tämä hankaloittaa palveluiden täysimittaista hyödyntämistä. Tietosuojahuolten arviointi mahdollistaa niiden huomioimisen henkilötietoperusteisten palveluiden suunnittelussa ja kehittämisessä. Tässä tutkimuksessa selvitettiin, kuinka tietosuojahuolten arviointia tulisi kehittää muuttuvissa tiedonkeruuympäristöissä. Kaksivaiheisessa tutkimuksessa toteutettiin aluksi empiirinen monimenetelmällinen tutkimus ja tämän jälkeen systemaattinen kirjallisuustutkimus. Ensimmäisessä vaiheessa tehtiin kaksi empiiristä tutkimusta monimenetelmällisen tutkimuksen tutkivan peräkkäisen asetelman mukaisesti. Näissä tutkimuksissa selvitettiin ensin laadullisin menetelmin tietosuojakäyttäytymistä ja tietosuojahuolia liikkumisen dataa kerättäessä. Laadullisten tulosten pohjalta kehitettiin kvantitatiiviset instrumentit tulosten yleistettävyyden tutkimiseksi. Tutkimuksen toisessa vaiheessa toteutettiin kaksi katsaustyyppistä tutkimusta, jotta saataisiin kattava käsitys tietosuojakäyttäytymisestä sekä mahdollisuuksista kehittää tietosuojahuolten arviointia uusissa tiedonkeruuympäristöissä. Nämä tutkimukset olivat systemaattinen kirjallisuuskatsaus tietosuojakäyttäytymisen malleista sekä katsaus EU:n tietosuojalainsäädännön muutoksista. Tutkimuksen tulokset osoittavat, että kehittyvissä tiedonkeruuympäristöissä tietosuojakäyttäytyminen ja tietosuojahuolet poikkeavat aikaisemmista ympäristöistä. Näissä ympäristöissä esiintyy niille ominaisia tietosuojahuolia ja huolten monitahoisuus korostuu. Koska tietosuojahuolet ovat kytköksissä muihin tietosuojakäyttäytymistä ennustaviin muuttujiin, arviointeihin voi olla aiheellista sisällyttää myös näitä muuttujia. Olemassa olevia tietosuojahuolten arviointi-instrumentteja on perusteltua käyttää arvioinnin lähtökohtana myös kehittyvissä tiedonkeruuympäristöissä, mutta niitä on mukautettava uusiin ympäristöihin soveltuviksi. Arvioinnin kehittäminen voi olla haasteellista, sillä aikaisempi tietosuojatutkimus on epäyhtenäistä. Jotta sitä voidaan soveltaa asianmukaisesti arviointien kehittämisessä, tutkimusta on vietävä kokonaisvaltaisempaan suuntaan
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Conrad, Dale W. "A community college evaluation of DISCOVER and Virginia VIEW." Diss., Virginia Polytechnic Institute and State University, 1989. http://hdl.handle.net/10919/74784.
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The purpose of this study was to evaluate a computer-assisted career information delivery system (CIDS), Virginia VIEW, with a computer-assisted guidance system (CAGS), DISCOVER, at a Virginia community college using parts of Shealy' s 1982 evaluation model patterned on the National Occupational Information Coordinating Committee's specifications. User impact, user satisfaction, and economic efficiency components were studied.
Screened volunteers in this five-week unstructured study were randomly assigned to four treatment groups of 25 students each: (A) Virginia VIEW; (B) Virginia VIEW and DISCOVER; (C) Control, wait for five weeks before using DISCOVER or VIEW; and (D) DISCOVER. Program completers (A=l7), (B=l8), (C=l9), and (D=20) took the Career Development Inventory (CDI) developed by Super and the Career Decision Scale (CDS) developed by Osipow as pre- and post-test instruments. Counseling assistance was available at all times upon request and records were kept on CIDS/CAGS User Logs. Student Planning and Counselor's Observation Logs were also kept.
Based on the pre- and post-test results of the CDI and CDS, students did not differ in the affective, behavioral, and cognitive areas of career development and decision making at the end of five weeks (user impact). Students did not differ in their opinions (user satisfaction) of the information development, information delivery, or user service components of the two systems. Results on economic efficiency revealed that Virginia VIEW was less expensive per student user, while DISCOVER was less expensive per student hour of use.
There were no clear differences in the three areas evaluated by this study between Virginia VIEW or DISCOVER. It was recommended that Shealy' s model be used again to evaluate the Interactive Virginia VIEW against DISCOVER and SIGI. Further research was also recommended in the use of the weekly Quantitative and Qualitative Student Career Planning Log.Ed. D.
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Basager, Mohammed Ahmed. "Evaluation of electronic information services in academic libraries in Saudi Arabia." Thesis, Loughborough University, 2001. https://dspace.lboro.ac.uk/2134/7530.
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This study aims to investigate the strengths and weaknesses of the information technology services in academic libraries in Saudi Arabia and to propose ways in which these services could be developed. The methodology applies theoretical models, questionnaires and structured interviews. Two models were developed to investigate the behaviour of academic staff and students, the first representing users' cognitive attitudes and the degree of user-satisfaction with the services provided. The second model examines interactions between the university administration, computer centres and libraries. Questionnaires and interviews have been used to generate empirical findings. The main findings concentrate on the following issues. Most respondents had used computers either on or off campus. Use of computers at the selected universities was found to vary significantly. Respondents from science faculties were found to use technology more than other users. IT systems, network infrastructure and the availability of qualified staff were, to varying degrees, found to be a constant source of concern and a hindrance to the provision of effective services. There was no consistent pattern of use and there was frequently a failure to provide any service at all. The only means for academic staff and users to gain access to the Internet was through departmental provision as, at the time of this research, this was not available in the libraries. A lack of funding, qualified staff, programmers and connections to the computer networks are regarded as major reasons for not providing efficient electronic services to users. The main recommendations of this study are that coordination and co-operation between libraries, making full use of technology, should be established. Universities should lobby the Finance Ministry to argue for a change in the regulations to allow libraries to generate their own revenue in order to enhance existing services. University administrations, computer centres and academic departments should establish formal procedures to provide effective electronic services to users. The present provision of training facilities for both staff and students needs to be extensively reviewed and enhanced.
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Taha, Ahmed. "Streamline e-information service for virtual users: A quality function deployment (QFD) approach." School of Communication & Information, Nanyang Technological University, 2006. http://hdl.handle.net/10150/106053.
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Migration from the traditional to web-based library paradigm is usually accompanied by remodelling of many library core activities particularly those associated with user-centred services. In this capacity of the web-based service paradigm, many academic libraries have established networked environments within which many virtual-user communities are forming and growing. Understanding the virtual user's needs in these communities has become the first priority of networked libraries for designing, running and managing effective virtual reference services to meet the increasing expectations of the invisible users. To achieve this, the networked libraries strive to improve their quality of service by applying a wide range of such quality management approaches as quality function deployment (QFD) and LIBQUAL™. QFD initially stresses on driving continuous improvement of the user-oriented services towards end-user satisfaction. The paper attempts to incorporate the QFD to be integrated strategically in designing and managing e-information provision within networked library service environment. The UAE University Library is used as a case study, where the evidence-based librarianship (EBL) approach has been employed in three studies to identify user needs and acceptance of e-services. Based on these studies, the paper presents a model aimed at streamlining e-services for virtual users in ICT-rich learning environments.
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Stemmer, John K. "The Perception of Effectiveness in Merged Information Services Organizations: Combining Library and Information Technology Services at Liberal Arts Institutions." Ohio : Ohio University, 2007. http://www.ohiolink.edu/etd/view.cgi?ohiou1178203531.
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EINARSON, THOMAS RAY. "EVALUATION OF A BLOOD LEVEL SERVICE IN A COMMUNITY PHARMACY PRACTICE." Diss., The University of Arizona, 1987. http://hdl.handle.net/10150/184019.
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A clinical pharmacy service that determined blood potassium levels was implemented and evaluated in a community pharmacy practice. The pharmacy service utilization model was developed to guide the research. Data were gathered by two questionnaires. The study spanned four weeks at two locations. During one week at each location, blood testing was offered for a fee of $5, and on the other week it was free. A total of 320 subjects filled out a questionnaire. Patient attitude was positive toward the provision of blood level testing service in a community pharmacy. Subjects perceived a pharmacy to be a convenient place for the service, and they stated that they would use such a service if it were available. Subjects stated that they would pay a mean of $12.46 to use the service. Tests they were most interested in having were cholesterol, potassium, and glucose. Of the 320 subjects, 159 had a blood test; 63 paid a fee and 96 received it free. All subjects expressed satisfaction with the service and all said that they would use it again. The mean amount that those tested were willing to pay was $14.49. The proposed model was partially successful in describing the relationships involved in utilization of a clinical pharmacy service. Demographics did not correlate with other variables nor did the two measures of willingness to pay. All other relationships were significant. The service was shown to be financially feasible based on projections from the data collected. It was recommended that such services be implemented.
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Cross, Anna Elizabeth. "Building a health and environment geographical information system : an evaluation, looking at childhood cancer in Northern England." Thesis, University of Newcastle Upon Tyne, 1991. http://hdl.handle.net/10443/334.
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The aim of this research was to evaluate a relatively young technology, Geographical Information Systems (GIS), in a specific applications environment. The application adopted was that of searching for environmental causes of childhood cancer, in particular that of Acute Lymphoblastic Leukaemia (ALL), in Northern England. It is also relevant in terms of the WHO's intention to develop a Health and Environment GIS, and therefore the research aims to satisfy their recommendations for pilot studies. The subject matter of this thesis therefore covers two very high profile topics, which it is believed will mutually benefit from the research carried out. Firstly, very little is known about the aetiology of ALL, and thus any new methodology which is introduced to help analyse sensitive issues of causation is welcomed not only by those in the medical field but also the public. The application was made possible with the provision of detailed cancer data for Northern England and a weak but interesting hypothesis that environmental factors may be an attributable mechanism for causation. Key questions which are asked include; Where are incidences of ALL located? Why are they there? Is there a cluster? and What could be the cause? Secondly a Geographical Information System, in this case the proprietary software package ARC/INFO, was considered an excellent medium for tackling this spatial epidemiological problem. Especially with its capability to store large volumes of diverse data, and its inherent flexibility to deal with spatial information pertaining to health and environmental factors. More importantly the application itself offered a means of evaluating the implementation of a GIS. Establishing the advantages and pitfalls which accompany all stages of 'The GIS Process' and an invaluable documentation of the experiences acquired as an initiator, developer and implementor of this new technology. In addition, this research offers fresh ideas and techniques for improving those areas of the technology which appear to be lacking in these early phases of its development. The problems of spatial analysis in GIS and the provision of useful tools such as 'pattern spotters', 'relationship seekers' and 'error handlers' are discussed as alternative techniques. To ensure an exciting future for GIS technology in application environments the latter and other key areas of research which should be persued are highlighted in this thesis.
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Ho, Si Meng. "Web visualization for performance evaluation of e-Government." Thesis, University of Macau, 2011. http://umaclib3.umac.mo/record=b2492851.
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Kheong, Lye Sue. "Evaluation of information systems development in the NHS using NIMSAD framework." Thesis, University of Central Lancashire, 1996. http://clok.uclan.ac.uk/1881/.
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The principal focus of the research effort was the management of information systems development to support the increased information needs arising from the radical health reforms of 1989. This was undertaken in collaboration with a purchaser and a provider within the health service. An action research approach was adopted wherein the researcher was actively involved in the development and successful implementation of an information system. Initial findings revealed a variety of factors hindering the purchaser and the provider from successfully developing the intended information systems to support the contracting process required in the reforms. A disparity in relative strengths between the purchaser and provider was considered a major constraint hindering the purchaser from developing the intended information system and performing their designated role in the new internal market system of the NHS. Through the rapid development of a computer-based information system the immediate needs of the purchaser and the provider were satisfied, and development of the individuals and the organisation took place. Subsequent to the development, a reflective post-intervention evaluation was carried out using a conceptual problem solving framework. Three important findings emerged from the systems development effort: [1] The employment of prototyping in the evolutionary development of the intended information system is considered to be particularly pertinent and responsive to the uncertain requirements of organisations undergoing change. [2] The embracing of a flexible blend of expert intervention and facilitation is an important element in the information systems development process. {3) The development of the individuals and the organisation is an intrinsic part of developing information systems. Using the NIMSAD framework for post-intervention evaluation of the development effort, various additional findings were abstracted from the critical evaluation and reflection on the adopted approach. The systems development process was evaluated against three identified elements - the problem situation, the problem solving process and the problem solver. Results of the evaluation and reflection revealed deficiencies in the research, which indicate that: [1] The appreciation of the context and content of the problem situation increases the level of understanding of the 'problems' leading to the adoption of appropriate methodologies for conducting the problem solving process. [2] The effectiveness of the adopted problem solving process can be enhanced by the validation of the client's definition of the problem, the facilitation of involvement from participants, the innovative use of prototyping and the need for evaluation of the process. [3] The personal characteristics of the problem solver significantly influence the possible solutions to the identified problems. Contributions from the evaluation of the research effort can be seen in: [1] The suggested reflexive model for action research, with emphasis on evaluation of the actions of the researcher as a problem solver. [2] The need to maintain close links with the client and communicate disparate perceptions of the problem and problem situation. [3] The employment of a flexible blend of expert intervention and facilitation (a hybrid approach enables the resolution of the problem from a multidisciplinary perspective). [4] Suggestion for further research into the personal characteristics of an effective problem solver.
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Zaidi, Syed Faizan Hussain. "E-government services effectiveness evaluation framework (E-GEEF) : a case study of Indian e-tax service." Thesis, London Metropolitan University, 2017. http://repository.londonmet.ac.uk/1254/.
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Technological amplification has expended the involvement of information and communication technology in public sectors and enhanced governmental dependence on information systems which restrains the management attention towards improving the effectiveness of e-government services. Based on the analytical review of literature, it was found that most of the e-government evaluation models address the e-service dimensions that assess the quality of e-government websites. This gives a very constrict perspective to e-government and ignores the key dimensions. It becomes important to understand how citizens perceive and evaluate e-government services. This involves defining what e-government service is, identifying its underlying dimensions, and determining how it can be measured. Therefore, periodical evaluation of the effectiveness of e-government services becomes essential. Foregoing discussion clearly indicates the necessity of developing a well founded e-government e-service effectiveness evaluation framework which not only evaluates the e-government service effectiveness but also evaluates the e-government service quality criteria and the citizens‟ perception in the form of citizens‟ trust in offered e-services. Thus, the objective of this study was to develop a framework (E-GEEF) "e-government service effectiveness evaluation framework" that assesses e-government service effectiveness from the citizens‟ (G2C) perspective. A systematic study of the existing e-government service assessment frameworks has been carried out to establish the basis for conceptualizing a theoretical framework called e-government service effectiveness evaluation framework (E-GEEF). In this research, the author attempts to explore the underlying dimensions and factors of e-government services, and has proposed an effectiveness evaluation framework (E-GEEF). Present empirical research adapted DeLone and McLean, (2003) IS success model as base model which is upgradable and extendable, hence additional dimensions were incorporated to develop a novel framework (E-GEEF) for evaluating the effectiveness of e-government service. The suggested framework has identified number of measuring dimensions and associated items within each dimension for (E-GEEF). System quality, information quality, and service quality dimensions were adopted from DeLone and McLean (2003) IS success model and “intention to use and user satisfaction” dimensions were re-specified in proposed framework (E-GEEF) as “citizens‟ use / usefulness” and “citizens‟ satisfaction”. Further, "citizens" trust, perceived e-government service quality, and perceived effectiveness” were incorporated as new dimensions in the proposed framework (E-GEEF). Three new dimensions were identified and two existing dimensions were re-specified for evaluating the effectiveness of e-government service. Sixteen hypotheses were formulated from literature on existing e-government assessment frameworks to test the proposed framework (E-GEEF). In order to test the proposed framework and their associated dimensions, Indian e-tax service was considered, because e-tax service of Indian e-government is utilized by several Indian citizens for filing their taxes. Preliminary qualitative study was carried out carefully to ensure whether all important dimensions and measurement items were included in the proposed framework E-GEEF in the right research context or not. Empirical research has used quantitative analysis for validating the proposed framework (E-GEEF). Data collection was done using survey which was conducted among citizens of India who have been utilizing e-tax service as users. Descriptive statistical analysis was performed to ensure the data normality by using SPSS 20. Structural equation modeling statistical technique was applied using AMOS 21 on the collected data for testing the hypotheses. The empirical research findings have confirmed most of the hypothesized relationships within the validated framework (E-GEEF). Consequently, in terms of the theoretical implications, this study emphasizes the significance of such hypothesized relationships when performing empirical research in e-government context. Key findings demonstrated the strong relationships of perceived e-government service quality with system quality, information quality, service quality, and citizens‟ satisfaction. Further, citizens‟ trust exhibited direct relationships with perceived e-government service quality and perceived effectiveness of e-government service. Thus, as a major contribution to the proposed research, the identified new dimensions “perceived e-government service quality, citizens‟ trust, perceived effectiveness” and re-specified dimensions “citizens‟ use/usefulness and citizens‟ satisfaction” have shown great significance in evaluating effectiveness of e-government e-tax service in Indian G2C context. The developed and validated framework (E-GEEF) provides government agencies with an appropriate approach and dimensions in order to evaluate the effectiveness of e-government services.
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Downing, Thomas A. "An Initial Survey and Description of How Selected United States Government Libraries, Information Centers, and Information Services Provide Public Access to Information Via the Internet." the Library of Congress, 2000. http://hdl.handle.net/10150/105137.
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The purpose of this survey is to describe how selected United States Government agencies provide information to the public via Internet services. With more than 2,000 Federal library and information centers located throughout the world this effort, of necessity, is selective and findings neither represent all libraries nor do they identify all approaches currently used to present information via the Web. An effort has been made to describe services without attributing values to particular site characteristics. This report provides a brief snapshot in time of a complex and rapidly evolving world. While not definitive in scope, it is hoped that this report will provide a baseline for anyone who may wish to revisit some of these sites in the future to determine how services may have been expanded, reduced, or refined.
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Morley, Sarah. "The design and evaluation of non-visual information systems for blind users." Thesis, University of Hertfordshire, 1999. http://hdl.handle.net/2299/14047.
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This research was motivated by the sudden increase of hypermedia information (such as that found on CD-ROMs and on the World Wide Web), which was not initially accessible to blind people, although offered significant advantages over traditional braille and audiotape information. Existing non-visual information systems for blind people had very different designs and functionality, but none of them provided what was required according to user requirements studies: an easy-to-use non-visual interface to hypermedia material with a range of input devices for blind students. Furthermore, there was no single suitable design and evaluation methodology which could be used for the development of non-visual information systems. The aims of this research were therefore: (1) to develop a generic, iterative design and evaluation methodology consisting of a number of techniques suitable for formative evaluation of non-visual interfaces; (2) to explore non-visual interaction possibilities for a multimodal hypermedia browser for blind students based on user requirements; and (3) to apply the evaluation methodology to non-visual information systems at different stages of their development. The methodology developed and recommended consists of a range of complementary design and evaluation techniques, and successfully allowed the systematic development of prototype non-visual interfaces for blind users by identifying usability problems and developing solutions. Three prototype interfaces are described: the design and evaluation of two versions of a hypermedia browser; and an evaluation of a digital talking book. Recommendations made from the evaluations for an effective non-visual interface include the provision of a consistent multimodal interface, non-speech sounds for information and feedback, a range of simple and consistent commands for reading, navigation, orientation and output control, and support features. This research will inform developers of similar systems for blind users, and in addition, the methodology and design ideas are considered sufficiently generic, but also sufficiently detailed, that the findings could be applied successfully to the development of non-visual interfaces of any type.
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Scandurra, Isabella. "Building Usability into Health Informatics : Development and Evaluation of Information Systems for Shared Homecare." Doctoral thesis, Uppsala : Acta universitatis Upsaliensis, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-8403.
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Shachaf, Pnina, and Sarah Horowitz. "Are virtual reference services color blind?" Elsevier, 2006. http://hdl.handle.net/10150/106524.
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This study reports an experiment that examines whether librarians provide equitable virtual reference services to diverse user groups. The relative absence of social cues in the virtual environment may mean greater equality of services though at the same time greater inequalities may arise as librarians can become less self-aware online. Findings indicate that the quality of service librarians provide to African Americans and Arabs is lower than the quality of service they provide to Caucasian, Hispanic, Asian, and Jewish students. This study adds to the knowledge of subjective bias in the virtual environment by specifying those that are discriminated against online, identifying the kinds of discriminatory actions of virtual reference librarians, and identifying the type of queries that more frequently result in unbiased service.
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Weng, Chao. "A pilot evaluation study on benefits of a record linkage between a hospital diabetes database and the information systems within the NHS." Thesis, King's College London (University of London), 2000. https://kclpure.kcl.ac.uk/portal/en/theses/a-pilot-evaluation-study-on-benefits-of-a-record-linkage-between-a-hospital-diabetes-database-and-the-information-systems-within-the-nhs(065d944e-29fe-442e-a981-15012719d063).html.
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Arockiasamy, Britto N. "Trustworthiness of Web Services." UNF Digital Commons, 2014. http://digitalcommons.unf.edu/etd/531.
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Workflow systems orchestrate various business tasks to attain an objective. Web services can be leveraged to handle individual tasks. Before anyone intends to leverage service components, it is imperative and essential to evaluate the trustworthiness of these services. Therefore, choosing a trustworthy service has become an important decision while designing a workflow system. Trustworthiness can be defined as the likelihood of a service functioning as it is intended.
Selection of a service that satisfies business goals involves collecting relevant information such as security mechanisms, reliability, performance and availability. It is important to arrive at total trustworthiness, which incorporates all of the above mentioned multi-facet values relevant to a service. These values can be gathered and analyzed to derive the total trustworthiness of a service. Measuring trustworthiness of a service involves arriving at a suitable value that would help an end-user make a decision for the given business settings.
The primary focus of this thesis is to gather relevant details and measure trustworthiness based on inputs provided by the user. A conceptual model was developed after extensive literature review to identify factors that influence trustworthiness of a service. A mechanism was created to gather concept values for a given service and utilize those values to calculate trustworthiness index value. A proof-of-concept prototype was also developed. The prototype is a web-based application that implements the mechanism to measure the trustworthiness of the service. The prototype was evaluated using a scenario-based analysis method to demonstrate the utility of the trustworthiness mechanism using three different scenarios. Results of the evaluation shows that trustworthiness is a multidimensional concept, the relevant conceptual values can be collected, a trustworthiness index value can be calculated based on the gathered concepts, and a trustworthiness index can be interpreted to select the most relevant service for a given requirement.
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Oort, Bram B. "An evaluation of the organisation of some European business school libraries and the services they supply." Thesis, Loughborough University, 1986. https://dspace.lboro.ac.uk/2134/10921.
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Farhan, Bilal Ishaq. "Evaluation, modeling and policy assessment for park-and-ride services as a component of public transportation." Columbus, Ohio : Ohio State University, 2003. http://rave.ohiolink.edu/etdc/view?acc%5Fnum=osu1060180992.
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Thesis (Ph. D.)--Ohio State University, 2003.Title from first page of PDF file. Document formatted into pages; contains xii, 139 p.; also includes graphics (some col.). Includes abstract and vita. Advisor: Mei-Po Kwan, Dept. of Geography. Includes bibliographical references (p. 132-139).
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Ingutia-Oyieke, Lilian. "Information and communication technologies in teaching and learning : a comparative evaluation of 2 university libraries in Kenya." Pretoria : [s.n.], 2008. http://upetd.up.ac.za/thesis/available/etd-09222008-153304.
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Tatana, Vuyokazi. "An evaluation of knowledge sharing as a knowledge management mechanism in public libraries in Cape Town, Western Cape Province , South Africa." Thesis, University of Fort Hare, 2015. http://hdl.handle.net/10353/5138.
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This study aimed to investigate into knowledge sharing as a mechanism for managing knowledge in the City of Cape Town public libraries, Western Cape, South Africa. The study sought to achieve the following objectives: To find out the extent to which knowledge sharing takes place in the City of Cape Town public libraries; To establish how knowledge is shared between the less experienced and the more experienced librarians; To explore the influence of knowledge sharing on service delivery in the City of Cape Town public libraries; To identify and discuss the impediments to knowledge sharing the City of Cape Town public libraries; The findings of the study would provide insight useful in addressing the challenges that confront public libraries as far as knowledge sharing and is concerned. This study would assist to maintain the best practices of knowledge sharing in the City of Cape Town public libraries.This study would also help the City of Cape Town policy makers and library management to come up with knowledge‐sharing/ knowledge management intervention measures from an informed point of view.
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Sani, Cecilia Maria. "An investigation and evaluation of three integrated library systems for the Human Sciences Research Council Information Services." Thesis, Link to the online version, 2006. http://hdl.handle.net/10019/121.
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Chamness, Brenda E. "Establishing criteria for evaluating health-related World Wide Web sites." Virtual Press, 1998. http://liblink.bsu.edu/uhtbin/catkey/1115734.
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The problem of the study was to establish valid criteria for evaluating health-related World Wide Web [WWW] sites. From a table of specifications, a pool of 39 items was developed into a Criteria List. A nine member jury of experts composed of professionals from the discipline of Library and Information Science was used to determine content validity of the items. The items on the Criteria List were sent to the expert panel of jurors for the first review. To determine which items would be retained, revised or eliminated, the items were subjected to both a quantitative and qualitative review. The revised Criteria List was then sent to the expert panel of jurors for the second review. Responses from the second review were also subjected to qualitative and quantitative analysis. However, this time the quantitative review included the use of the Content-Validity Ratio [CVR]. All items on the Criteria List that were not statistically significant at p <.05 were eliminated. The final Criteria List contained 27 items from the 39 originally proposed items.Department of Physiology and Health Science
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Kingwell, Jeff. "User response and organisational fit for information systems in Earth observation." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1998. https://ro.ecu.edu.au/theses/987.
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A group of seventy six scientists and data managers in the Australian research agency CSIRO were surveyed to establish their needs and preferences in relation to information systems for Earth observation data. After study of available alternatives, three prototype Earth observation information management systems were installed and the user response was evaluated through interview of fifteen of the group. The prototypes consisted of web-based client servers which permitted users to interrogate databases of Earth observation datasets; to search for information about sensor or satellite performance, and to retrieve data and information products. The chosen systems were CILS, the CEOS (Committee on Earth Observation Satellites) Information Location System; IDN, the CEOS International Directory Network; and JMS, NASA's Information Management System of EOSDIS, the Earth Observing System Data and Information System. For this study, no special effort was taken to populate the system directories and inventories with local data holdings, and the prototypes were essentially mirror sites of operational data management systems used in other parts of the world. While some of the interviewed scientists expressed enthusiasm for web based spatial information management approaches, all indicated that improvements should be sought in the prototypes to make them more user-oriented, intuitive, and responsive. Most of the interview group were experienced remote sensing researchers who had developed their own contacts with overseas peers and data providers. Several in this category expressed the vithem, unless the scientists changed discipline, application or geographic area of interest. On the other hand, several individual research projects or organisational units of CSIRO, as a result of these trials, were considering utilising one of more of the prototypes - particularly the IMS - to address their current unfulfilled requirements for data management. The study also found that while all fifteen of the interviewees felt they could benefit in some way from electronic information retrieval and spatial data management systems of the type assessed, it seemed unlikely that the target organisation would ever assign a sufficient priority to implement any of them in a systematic manner. The biggest impediment to an organisation-wide approach to spatial data management for Earth observation was the low priority assigned to information management, because this activity was considered "supporting" or "non-core" in relation to the central objective of scientific research. Results indicated that a piecemeal, decentralised or federated approach was the only means by which systems of this type could feasibly be introduced into the operating environment of CSIRO, in the absence of a major external forcing mechanism. This observation was compared to the evolution of EOSDIS, which had demonstrated a marked change from a centralised to a federated paradigm due to user preferences similar to those observed in the CSIRO case.
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Mdlokovi, Lulama Reuben. "An evaluation of the process and impact of outsourcing information technology (IT) services by Eastern Cape Treasury Department (ECTD) to the State Information Technology Agency (SITA)." Thesis, Rhodes University, 2008. http://eprints.ru.ac.za/1160/.
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Thesis (M.B.A. (Rhodes Investec Business School)) - Rhodes University, 2008.Submitted in partial fulfilment of the requirements for the degree Master of Business Administration in the Rhodes Investec Business School (RIBS)
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Hardy, Jennifer Lynette. "Healthcare providers communication mechanisms using a case management model of care implications for information systems development, implementation & evaluation /." Access electronically, 2006. http://www.library.uow.edu.au/adt-NWU/public/adt-NWU20060731.120940/index.html.
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Koskela, T. (Timo). "Community-centric mobile peer-to-peer services: performance evaluation and user studies." Doctoral thesis, Oulun yliopisto, 2011. http://urn.fi/urn:isbn:9789514296000.
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Abstract The popularity of social networking services emphasises the importance of user communities. As the next evolutionary step, social networking will evolve towards user communities that are dynamically established according to contextual aspects such as the shared location and/or activities of people. In this vision, distributed peer-to-peer (P2P) technologies provide a respectable alternative to the centralised client-server technologies for implementing the upcoming community-centric mobile services. This thesis focuses on the development of enabling techniques and methods for a community-centric mobile service environment and on the evaluation of users’ perceptions and user acceptance of novel community-centric mobile services. The research was carried out by first examining the applicability of different P2P system architectures for implementing the management of user communities. Next, an experimental prototype of a community-centric mobile service environment was implemented. The experimental prototype was used for evaluating the performance of the community-centric mobile service environment and for conducting the user studies of novel community-centric mobile services. The evaluation was conducted in a real deployment environment with test users. The main results are the following: (1) a conceptual analysis of the advantages and disadvantages of P2P group management systems that are implemented using architecturally distinct P2P system architectures; (2) a performance evaluation of a P2P community management system, in which each community is implemented as an independent structured P2P overlay network; (3) a novel community-centric mobile service environment and its core component, a mobile middleware, which enables the use of P2P technologies and context information as part of Web-based applications running on a Web browser; (4) an evaluation of users’ perceptions and user acceptance of novel community-centric mobile services that are related to making a selection of an entertainment premise based on its music style and voting for music in a user communityTiivistelmä Käyttäjäyhteisöiden tärkeys on korostunut sosiaalista verkottumista edistävien palveluiden suosion kautta. Seuraavaksi sosiaalinen verkottuminen tulee laajentumaan yhteisöihin, jotka perustetaan dynaamisesti muun muassa ihmisten yhteisen sijainnin ja/tai toiminnan perusteella. Tulevaisuuden yhteisöllisten mobiilipalveluiden toteutuksessa hajautetut vertaisverkkoteknologiat tarjoavat varteenotettavan vaihtoehdon keskitetyille asiakas-palvelin -teknologioille. Tämä väitöskirjatyö keskittyy kehittämään tarvittavia tekniikoita ja menetelmiä yhteisöllisen mobiilipalveluympäristön toteuttamiseen sekä arvioimaan käyttäjien kokemuksia uusista yhteisöllisistä mobiilipalveluista. Tutkimuksessa tarkasteltiin aluksi arkkitehtuurillisesti erilaisten vertaisverkkojärjestelmien sopivuutta käyttäjäyhteisöjen hallinnan toteutettamiseksi. Seuraavaksi tutkimuksessa toteutettiin kokeellinen prototyyppi yhteisöllisestä mobiilipalveluympäristöstä. Kokeellista prototyyppiä hyödynnettiin sekä yhteisöllisen mobiilipalveluympäristön suorituskyvyn että uusien yhteisöllisten mobiilipalveluiden käyttäjäkokemuksen arvioinnissa. Arviointi suoritettiin aidossa käyttöympäristössä testikäyttäjien avulla. Väitöskirjatyön keskisimmät tulokset ovat seuraavat: (1) käsitteellinen analyysi arkkitehtuurillisesti erilaisten vertaisverkkojärjestelmien vahvuuksista ja heikkouksista ryhmänhallintajärjestelmän toteuttamisessa; (2) sellaisen yhteisönhallintajärjestelmän arviointi, jossa jokainen yhteisö on toteutettu erillisen ja itsenäisen rakenteellisen vertaisverkon avulla; (3) uusi yhteisöllinen mobiilipalveluympäristö, jonka keskeisin osa mobiili välikerrosohjelmisto mahdollistaa vertaisverkkoteknologioiden ja kontekstitiedon käyttämisen selaimessa toimivissa Web-sovelluksissa; (4) sellaisten uusien yhteisöllisten mobiilipalveluiden käyttäjäkokemuksen arviointi, jotka liittyvät vapaa-ajan viettopaikan valitaan musiikin perusteella ja soitettavan musiikin äänestämiseen käyttäjäyhteisöissä
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Clamon, Travis, Ashley Sergiadis, and Jennifer Young. "Not Enough Cooks in the Kitchen: Balancing Quality and Speed in Services." Digital Commons @ East Tennessee State University, 2018. https://dc.etsu.edu/etsu-works/1489.
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Do you find it hard to envision the future when you are struggling to keep up with the present? A reality in many libraries is high demand but limited resources. In this session, participants will develop a menu of current services offered in their position or department. After group discussions on criteria for evaluating services and shortening workflows, participants will eliminate one service and/or shorten its prep time in order to add a forward thinking service.
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Järvelä, Andreas, and Sebastian Lindmark. "Evaluation and comparison of a RabbitMQ broker solution on Amazon Web Services and Microsoft Azure." Thesis, Linköpings universitet, Programvara och system, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-158242.
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In this thesis, a scalable, highly available and reactive RabbitMQ cluster is implemented on Amazon Web Services (AWS) and Microsoft Azure. An alternative solution was created on AWS using the CloudFormation service. These solutions are performance tested using the RabbitMQ PerfTest tool by simulating high loads with varied parameters. The test results are used to analyze the throughput and price-performance ratio for a chosen set of instances on the respective cloud platforms. How performance changes between instance family types and cloud platforms is tested and discussed. Additional conclusions are presented regarding the general performance differences in infrastructure between AWS and Microsoft Azure.
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Beck, Maria Fernanda Simiele. "Oferta de ações e integração da assistência no tratamento da tuberculose: análise a partir de instrumentos de registro." Universidade de São Paulo, 2015. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-09102015-152233/.
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O presente estudo teve como objetivo analisar a integração da assistência prestada aos doentes de tuberculose (TB) a partir de instrumentos de registro em Ribeirão Preto-SP. Estudo exploratório com abordagem quantitativa. A população do estudo constituiu-se de portadores de TB notificados e residentes no município que finalizaram o tratamento entre 2012 e 2013, exceto os pacientes pertencentes ao sistema prisional, transferidos ou que tiveram mudança de diagnóstico. A pesquisa foi realizada por meio da coleta de dados secundários em 4 fontes: no sistema de notificação estadual (TB-WEB) para identificação dos doentes de TB; no prontuário clínico dos doentes selecionados, na ficha de acompanhamento do tratamento supervisionado (ficha amarela) e no livro registro de pacientes e acompanhamento de tratamento dos casos de tuberculose (livro verde), que permitiu acesso aos registros referentes às informações clínicas, resultados de exames e situação de encerramento. As variáveis selecionadas foram agrupadas de acordo com as dimensões de elenco de serviços e coordenação da assistência. Os dados foram analisados por meio de técnicas de estatística descritiva. Os resultados mostraram que, dentre os serviços ofertados, 72,5% dos doentes passaram por 5 ou mais consultas médicas, enquanto 9,2% tiveram de 1 a 2 consultas com o enfermeiro. Os registros das orientações de retorno às consultas realizada pela equipe médica (96,3%) e de enfermagem (84,4%) foi a que prevaleceu nos prontuários. O procedimento mais realizado pelo médico foi a evolução clínica (97,2%) e pela equipe de enfermagem foi a pré e pós consulta (69,7%). Segundo dados do prontuário e da ficha amarela, 75,2% receberam tratamento supervisionado e o predomínio da supervisão foi no domicílio (57,8%). A baciloscopia de escarro foi realizada em 89,0% dos doentes e o exame Anti-HIV em 69,7% dos casos. A cesta básica foi ofertada a 23,8% e 18,3% dos doentes receberam atendimento com assistente social. Em 71,3% dos casos não houve registros sobre o controle de comunicantes. Com relação ao acompanhamento dos casos, 29,4% apresentaram faltas em consultas agendadas e a conduta que prevaleceu para estas situações foi a visita domiciliar (10,1%). Com relação à utilização de outras unidades de saúde, 10,1 % dos doentes foram encaminhados para outros serviços pela unidade que realizou o tratamento e os demais atendimentos ocorreram sem que houvesse encaminhamentos (24,8%). A análise dos prontuários, Livro Verde e Ficha Amarela revelou um baixo número de registros e inúmeras lacunas no seu preenchimento tanto com relação ao acompanhamento dos casos, bem como das ações ofertadas pelos serviços de saúde no decorrer do tratamento. Tal fato dificulta a integração e continuidade do cuidado prestado e pode prejudicar a verificação da proporção real de serviços que foram ofertados e utilizados pelos doentes. Deste modo, verifica-se a necessidade do adequado preenchimento dos instrumentos a fim de facilitar a elaboração de estratégias de planejamento da assistência por parte da coordenação dos programas. O cuidado integral centrado no usuário e uma adequada articulação dos serviços de saúde podem melhorar o atendimento prestado aos doentes de TBThis study aimed to analyze the integration of assistance to tuberculosis patients (TB) from recording instruments in Ribeirão Preto. Exploratory study with a quantitative approach. The study population consisted of TB patients notified and living in the city who completed treatment between 2012 and 2013, excluding patients in the prison system, transferred or had their diagnoses changed. The survey was conducted by collecting secondary data sources in 4: in the state reporting system (TBWEB) for identification of TB patients; in the clinical records of patients selected in the covering sheet of supervised treatment (yellow plug) and in the book registry of patients and follow-up treatment of tuberculosis cases (Green Paper), which allowed access to records related to medical information, test results and foreclosure situation. The selected variables were grouped according to the cast of dimensions of services and care coordination. Data were analyzed using descriptive statistics. The results showed that among the services offered, 72.5% of patients underwent five or more medical visits, while only 9.2% had 1-2 consultations with the nurse. The return guidance to consultations held by the medical staff (96.3%) and nursing (84.4%) was the one that prevailed. The procedure most often performed by the physician was the clinical outcome (97.2%) and nursing staff was the pre and post consultation (69.7%). According to data from medical records and the yellow plug, 75.2% received supervised treatment and the predominance of supervision was at home. Sputum smear microscopy was performed in 89.0% of patients and the Anti-HIV test in 69.7% of cases. The basket was offered to 23.8% and 18.3% of patients received care with social worker. In 71.3% of cases there were no reports on the control contacts. Regarding the monitoring of cases, 29.4% had faults in scheduled appointments and conduct that prevailed for these situations was the home visit (10.1%). Only 10.1% of patients were referred to other services by the unit that carried out the treatment and other care occurred without any referrals (24.8%). The analysis of medical records, Green and Yellow Sheet revealed a low number of records and numerous gaps in their fulfillment both in relation to the monitoring of cases, as well as the shares offered by health services during treatment. This makes the integration and continuity of care provided and impairs verification of the actual proportion of services that were offered and used by patients. Thus, there is a need for adequate filling of the instruments in order to facilitate the development of planning strategies of assistance from the coordination of programs. The full user-centered care and an appropriate coordination of health services can improve the care provided to TB patients
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Öknegård, Enavall Isabell, and Julia Mineur. "Privacy and user profiling : Profile-based evaluation of what different third party services may learn about a user." Thesis, Linköpings universitet, Institutionen för datavetenskap, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-177643.
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Online behavioural targeted advertising has become a leading method to increase theeffectiveness of advertisement online. The advertisement is based on information aboutusers’ internet activities collected by third party tracking services. However, there is a fineline between whether this should be considered a privacy leakage or an unharmful way toimprove the experience. This thesis presents a methodology for understanding and analyzing how significant personal information leakage to third parties is. To investigate theinformation leakage, a web crawler was implemented with the purpose to imitate fictiveusers browsing the web. The users’ activity online was based on the fictive user’s interestsand personal information. For every webpage visited, data such as text, URLs and screenshots were saved. The data were analyzed and the finding revealed that third parties generated targeted ads based on personal information regardless of the browser, user’s profile,and geographical location. However, we observed that targeted ads are a frequent practiceand noticed that categories valued more by advertisers are more intensely targeted.
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Nyahodza, Lena. "An evaluation of electronic services offered to Master's students by the University of the Western Cape academic library as an effort to bridge the digital divide." Master's thesis, University of Cape Town, 2016. http://hdl.handle.net/11427/20599.
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Academic libraries are challenged to meet the demands of patrons as expectations shift towards remote access to library services. In Africa, such challenges are exacerbated by the legacy of the digital divide. In this post-apartheid period South Africa has acknowledged the presence of a multifaceted digital divide, and that the inequalities established in the past have not yet been resolved. Therefore, academic libraries could be of great value in playing emancipatory roles through the provision of technologies and other resources that enable access to information by marginalised communities. The aim of the study is to evaluate the electronic services provided by UWC academic library to Master's Students and determine if efforts made to bridge the digital divide are perceived by users as effective, through investigating use of internet-connected infrastructure, skills development programmes established to promote adequate use of the e-services, and identification of challenges experienced by users as they interact with e-services. The study employed a qualitative research method, grounded in phenomenological design and supported by Critical Theory. Data was collected from two samples drawn using purposive sampling from the target population of Master's students and librarians. Data collection from students was facilitated through an online survey and six librarians were interviewed. Main themes that guided the dialogue during data collection emanated from reviewed literature. The study concludes that UWC library has emerged as a competent agent of democracy, having implemented several projects to support marginalised academic students in accessing information. The library has provided ICTs, bandwidth and skills development programmes to support students. However, the challenges encountered are diverse, and income imbalances among communities still prevail, indicating that projects and programmes established by university libraries to bridge the divide need to be ongoing and sustainable since the phenomenon cannot be exterminated.
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Webb, Janet Marie. "Information about primary care physicians considered most useful by managed health care consumers." CSUSB ScholarWorks, 1997. https://scholarworks.lib.csusb.edu/etd-project/1370.
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Johansson, Axel. "Patient Empowerment and Accessibilityin e-Health Services : Accessibility Evaluation of a Mobile WebSite for Medical Records Online." Thesis, Uppsala universitet, Avdelningen för visuell information och interaktion, 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-262241.
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This thesis evaluates a DEMO version of the mobile web site for medical recordsonline, m.minavardkontakter.se, from a web accessibility point of view. The evaluationis an expert evaluation based on the ISO standard for web accessibility, Web ContentAccessibility Guidelines (WCAG) 2.0 that is complemented with an evaluation basedon fictitious characters, so called personas. The personas were used to representthree groups of people with different kinds of disabilities; perceptual impairment(aniridia), physical impairment (rheumatism) and cognitive impairment (aphasia). Bycombining and comparing these two methods of evaluation, the thesis also evaluatesthe methods themselves. It was seen from both evaluations that the mobile web sitedoes not entirely fulfill the requirements (success criteria) for web accessibility.WCAG 2.0 found more problems in accessibility than did the personas. However, thepersonas found some problems that were overseen by WCAG 2.0, especially whenthe mobile web site was explored using voice synthesis. The results from the twoevaluations were combined in a set of recommendations for improvement, ranked inorder of importance according to the author. The results conclude that WCAG 2.0 isa good tool for evaluating web accessibility but it is recommended to continue to usethe personas in the future development of the mobile web site.
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Målström, Mikaela. "Evaluation on “My pages” for public transport in Värmland : A study on improving the user experience for citizens." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-84775.
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The digitization in public transport is aimed at all citizens, which means that everyone should be able to use IT-based services in a simple way and obtain available information. The purpose of this study is to identify the usability issues that can occur on “My pages” of county-wide bus service. The purpose is to find out the improvements that can be made to the efficiency and user experience on My pages based on the comments of the test participants. The research questions in this study are: What usability problems can be identified on My pages? What efficiency improvements can be made on My pages based on test participant feedback and how is the user experience perceived by test participants? The methods used during this study are usability testing using eye-tracking equipment, observation, thinking aloud, and structured interview that includes background questions about the participants. The results are based on the data collection through the test participants. Eight usability issues were identified, and eight improvement points were revealed. Eye-tracking equipment combined with gaze-plots and observation can be used to see how a usability problem arises. Test participants comments when thinking aloud and interviewing give a better understanding of testing behavior.
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Koster, David. "An evaluation of information technology resources and capabilities that influences the customer service process using resource based view theory." Thesis, Stellenbosch : University of Stellenbosch, 2010. http://hdl.handle.net/10019.1/6411.
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Knuppe, Peter Johan. "An evaluation of e–Government as a support system in public schools / Knuppe P.J." Thesis, North-West University, 2011. http://hdl.handle.net/10394/7356.
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The objective of the study was to develop a framework for the implementation
of a Business Information Management System in order to increase the
efficiency of the knowledge management strategy in the ultimate quest to
deliver administrative support to public schools at the Gauteng Department of
Education within the Sedibeng East District Office geographical area. A
literature investigation was done on the concepts of e–Government, eplatforms,
information technology and enablers to determine if Government
models are working effectively and efficiently. Based on the findings of the
literature study, a questionnaire was designed and used to measure the
efficiency of the knowledge management strategy in the base of
administrative support to public schools.
Government to Government models are the ability to interact and support
services through the availability of e–platforms in the ultimate support, and
sharing of knowledge through effective knowledge management. Knowledge
in an organisation alternates between tacit and explicit knowledge as it goes
from an idea to explicit knowledge that can be shared throughout the whole
organisation and in the process gives the necessary administrative support to
public schools and learners. Proper managed and implemented systems are
important for the management of knowledge in an organisation. Knowledge
management is a never–ending cycle that starts at discovering knowledge and
goes through generating knowledge, evaluating knowledge, sharing the newly
found knowledge to leveraging the knowledge. This cycle forms the heart of a
knowledge management model like the different education e–platforms that is
available. It was concluded that the knowledge in an organisation can be
managed with the help of one standardized e–platform model throughout the
entire Education Department. Knowledge in an organisation is a very
important resource and ought to be strategically managed. The knowledge
management strategy starts by determining what knowledge is needed and
what is available in the organisation. The chosen standardized model will
form the central part of a successful knowledge management strategy. The
test for the success of a knowledge management strategy is determined with
a knowledge audit.
The state of the knowledge management strategy at Gauteng Department of
Education, Sedibeng East District Office was assessed by employing
convenience survey questionnaires to extract the data. Sedibeng East District
Office and therefore the Department of Education, still have a long way to go
in order to optimise the management of knowledge. The key area of concern
is a lack of a written knowledge management strategy and policy which
results in informal e–platform usage and therefore different ways of managing
knowledge. A large portion of the indecisiveness seen in the analysis of the
questionnaires could be attributed to the lack of a formal knowledge
management strategy. It was further concluded that a knowledge gap
assessment is the start of the knowledge management strategy and will give
direction to the strategy. The culture at Sedibeng East District Office was not
tested to determine if the staff will be supportive of a knowledge management
strategy. However, the survey indicated that much needed administrative
support to public schools needs to be formalized in order to optimize the
services and standards of support. A practical knowledge management
framework is proposed in order to assist the Department in the
implementation of a knowledge management strategy and bridging the gaps
found after analysing the questionnaires.Thesis (M.B.A.)--North-West University, Potchefstroom Campus, 2012.
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Alatawy, Khald. "Consumer search behaviour and adoption of online booking of travel services in Saudi Arabia." Thesis, De Montfort University, 2015. http://hdl.handle.net/2086/11391.
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The main aim of this study was to investigate current search behaviour among Saudi consumers of travel services, to establish their attitudes towards, and adoption of online search and booking processes. It also aimed to explore current experiences within travel agencies of the adoption of online booking systems in the Saudi Arabian market. The study relied on a multi-method research design, with a focus on using both qualitative and quantitative data across three sequentially organised phases of data collection. Phase one centred on in-depth interviews with Saudi travel agents; phase two adopted a combined approach, using observation and semi-structured interviews, with a focus on getting a comprehensive insight into Saudi consumer search behaviour. In phase three, the researcher undertook a survey of internet adoption and search behaviour with a cross-section of Saudi consumers, located in the UK (N=481). Findings from the first phase demonstrated that Saudi Arabian travel firms continue to rely on offline booking methods and have been relatively slow to adopt online systems. Key factors influencing the adoption of online travel booking technology included attitudinal and cultural factors and an absence of customer trust, security and privacy. The second phase results indicated that information search and evaluation emerged as a single highly integrated process, however behavioural elements within the process varied across individuals, according to their search strategy and level of prior experience. In phase three, the key relationships in the conceptual model were examined, notably the relationship between search constructs and purchase intention. Only a few past studies have examined information search and evaluation in relation to purchase in emerging markets. This study offers a more in-depth perspective on search intention and information search and evaluation in the pre-purchase stage for online travel products. Key insights have emerged on the nature of the relationship between search intention, information search and evaluation and purchase intention through the development of a more comprehensive conceptual framework than in prior studies. The qualitative research demonstrated a) how search ability and search strategies were reflective of confident and well-established search behaviour on the part of Saudi consumers and b) gender and regional variations c) that the nature of information search and evaluation is shaped by behavioural differences at an individual consumer level. The study also offers a deeper understanding of the challenging perceptions that exist with regards to the slow adoption of online travel processes among Saudi Arabian travel firms.
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Sandström, Greger. "Smart Homes and User Values : Long-term evaluation of IT-services in Residential and Single Family Dwellings." Doctoral thesis, KTH, Arkitektur, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-11782.
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Do residents find value in smart home functions? How should these functions be designed to offer user benefit? These were the governing questions of this study that involved nearly 200 families in three different housing projects during five years of occupancy. The housing units were equipped with advanced smart homes solutions, electronic and digital devices to control them, and a set of functions to increase comfort, safety and security in the homes. The evaluations of the residents' use and benefits were accomplished in two different phases, i) evaluation of the user expectations' before and direct after occupancy and ii) long-term experiences after 3-5 years. A third phase of the study represents a radical shift in view. Issues related to innovation and organisation of service delivery were brought into the fore. The research is founded on the multiple case-based methodology. Literature studies were effected. Data acquisition was based on interviews and questionnaires. Theoretical models from different research areas were used in order to analyse observations and to arrive to grounded conclusions. Important conclusions include the fact that smart home functionalities must be developed as close as possible out of the users' genuine needs as experienced in their daily lives. Failure to attain accessibility to a certain function will cause disappointment and will be forsaken. To gain and over time preserve the user's trust in smart home functions or in a system as a whole is conclusive for the their use. Another conclusion is that a viable business model for smart homes must include the occupancy phase. Surveillance and maintenance of smart home systems must be secured over time. It is argued that the failure of establishing a viable long-term service to homes to the benefit to the user depends highly on the market’s ability to supply the homes with appropriate services over time. Possible ways to mediate revealed shortcomings are outlined and what role and responsibility the housing construction industry has to consider with the further development of smart homes.QC 20100809
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Ndlovu, Sheron. "An Evaluation of the effectiveness of public libraries in providing information to school children :A Case study of the Queenstown public library , Eastern Cape Province." Thesis, University of Fort Hare, 2016. http://hdl.handle.net/10353/6528.
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This study took the form of an evaluative study of the effectiveness of public libraries as a means of providing information to school children, and was conducted at the Queenstown Public Library in the province of the Eastern Cape in South Africa. The research endeavoured to evaluate the effectiveness of public libraries in the role which they play to provide information to school children, despite the widespread belief that the role of libraries is now being replaced by Information and Communication Technologies, or ICTs. This study is also significant for the factors which contribute towards school children being prevented from receiving the full range of benefits which libraries have to offer and the recommendations which it makes to improve the effectiveness of the role played by libraries in this respect. The study could also be of benefit to the staff of libraries, as it could serve to inform them with respect to what needs to be done in order to improve the ways in which libraries make information available to school children. In this respect the research could also provide valuable insights into the strategies which need to be developed and adopted in order to make public libraries more effective providers of various types and forms of information to school children. It is to be hoped that the study will also make a valuable contribution to the existing body of knowledge concerning public libraries as a means of providing information to school children. It is the fervent wish of this researcher to make a credible and articulate case for the great value which public libraries have for school children, despite the fact that general perceptions no longer accord libraries the value which they were once commonly held to possess.
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Orfão, Nathalia Halax. "Avaliação de um sistema de registro de dados de tuberculose: proposta de integração de ações e serviços." Universidade de São Paulo, 2016. http://www.teses.usp.br/teses/disponiveis/22/22133/tde-06042016-194344/.
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Este estudo buscou analisar os instrumentos e sistemas de registro de tratamento da tuberculose (TB) em relação à coordenação da assistência prestada aos doentes de TB antes e após da implantação do Sistema Informatizado para Registro da Assistência à TB (SISTB) em um Programa de Controle da Tuberculose (PCT) no município de Ribeirão Preto - SP. Estudo epidemiológico descritivo-analítico, do tipo intervenção. Foram utilizados os instrumentos de registro de acompanhamento da TB (Prontuários Clínicos, Fichas de Registro do Tratamento Diretamente Observado (TDO), Livro de Registro e Acompanhamento dos Casos de TB, TBWEB e SISTB) por meio de um formulário estruturado, com base no Manual de Recomendações para o Controle da TB, bem como do levantamento das variáveis não obrigatórias do TBWEB. A coleta de dados ocorreu no período de março a junho de 2014, considerando o período antes da implantação do SISTB e no mês de abril de 2015, período após a implantação do mesmo. Os dados coletados foram analisados através de distribuição de frequência e teste Qui-quadrado ou Exato de Fisher com nível de significância de 5%, após aprovação do comitê de ética (CAAE 15671713.9.1001.5393). Foi possível observar que houve associação entre os instrumentos de registros e o período anterior da implantação do SISTB com o arquivamento no prontuário, e o posterior com o contato telefônico e endereço do doente de TB (Ficha de Registro do TDO e SISTB); bem como aumento do registro da data de término do tratamento, da situação de encerramento, do resultado do exame de baciloscopia de escarro para controle mensal e teste anti-HIV (Livro de Registro e Acompanhamento de Tratamento dos Casos de Tuberculose); e maior registro de consultas mensais com o médico, atendimento com assistente social, solicitação de exames realizados pelo médico, condições de vida do doente de TB, controle de comunicantes, incentivos sociais oferecidos e uso de álcool e drogas (Prontuário Clínico). Além disso, houve aumento no registro da data dos primeiros sintomas, exame de raio-x e comunicantes; e diminuição do registro sobre a baciloscopia de controle mensal do 1o mês de tratamento (TBWEB). Verificou-se melhora no registro de algumas variáveis após a implantação do SISTB, embora o registro sobre as atividades de vigilância epidemiológica, como o controle de comunicantes, ainda permanecem marginais e o foco da atenção esteja voltado para os doentes de TB e centralizado no atendimento individualThis study analized the instruments and tuberculosis (TB) treatment record systems in relation to the coordination of assistance to TB patients before and after the implementation of the Information System for Registration Assistance to TB (SISTB) in a Tuberculosis Control Program in Ribeirao Preto - SP. Descriptive and analytical epidemiological study, intervention type. It was utilized the instruments of record for monitoring of TB (Medical Records, Directly Observed Treatment (DOT) Registration, Record and Treatment Monitoring of TB Cases Book, TBWEB and SISTB) through a structured form, according to National Recommendations for the TB Control, as well as the lifting of non-compulsory variables\' TBWEB. Data collection occurred from March to June 2014, considering the period prior to implementation of SISTB and in April 2015, the period after the implementation of the same. The collected data were analyzed through frequency distribution and chi-square test or Fisher\'s exact with 5% significance level, after approval by the Ethics Committee (CAAE 15671713.9.1001.5393). It was observed that there was an association between the instruments of records and the period of SISTB deployment with filing in the medical record, and later with the phone contact and TB patient address (DOT Registration and SISTB); as well as higher record date of completion of treatment, the close situation, the result of the examination of sputum smears for monthly control and HIV testing (Record and Treatment Monitoring of TB Cases Book); and largest registry of monthly visits to the doctor, assistance with social worker, test requests made by the doctor, living conditions of the TB patient, communicating control, social incentives and use of alcohol and drugs (Medical Record). In addition, there was an improvement on the record date of the first symptoms, examining x-ray and communicating; and worsening record on the smear monthly control of the first month of treatment (TBWEB). An improvement in the registration of some variables after the implementation of SISTB, although the epidemiological surveillance activities, such as communicating control, are still marginal and the focus of attention is facing TB patients and centered on individual care
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Viana, Ericson Bezerra. "AvaliaÃÃo do uso das tecnologias eletrÃnicas e digitais de informaÃÃo e de comunicaÃÃo no sistema de bibliotecas da Universidade Federal do CearÃ." Universidade Federal do CearÃ, 2013. http://www.teses.ufc.br/tde_busca/arquivo.php?codArquivo=10574.
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nÃo hÃCom a contÃnua transformaÃÃo e uso crescente das tecnologias na sociedade, hà uma necessidade de melhor nomeÃ-las. A expressÃo âTecnologias EletrÃnicas e Digitais de InformaÃÃo e de ComunicaÃÃoâ faz uma representaÃÃo mais adequada destas tecnologias modernas. As bibliotecas universitÃrias tambÃm fazem uso dessas tecnologias, porÃm para melhor atender seus usuÃrios, à necessÃrio que essas tecnologias sejam avaliadas adequadamente. O governo brasileiro, atravÃs da ComissÃo Nacional de AvaliaÃÃo da EducaÃÃo Superior (CONAES) em uma das suas atribuiÃÃes, orienta os critÃrios avaliativos para a educaÃÃo superior, na qual as bibliotecas universitÃrias estÃo inseridas. O objetivo desta pesquisa à avaliar o uso das Tecnologias EletrÃnicas e Digitais de InformaÃÃo e de ComunicaÃÃo na oferta de produtos e serviÃos à comunidade acadÃmica da Universidade Federal do CearÃ, fazendo um paralelo com os critÃrios avaliativos da CONAES no Ãmbito das bibliotecas universitÃrias. O estudo empÃrico foi realizado por meio de um questionÃrio eletrÃnico aplicado junto à amostra de 380 sujeitos pertencentes à comunidade acadÃmica da UFC. Na avaliaÃÃo, com base na metodologia Servqual, foram observadas as percepÃÃes e expectativas da comunidade acadÃmica sobre o uso dessas tecnologias para acessar os produtos e serviÃos oferecidos pelas bibliotecas da universidade. Os resultados obtidos na anÃlise de dados indicam que treinamentos de forma contÃnua e frequente poderÃo trazer melhorias na avaliaÃÃo dos usuÃrios sobre os produtos e serviÃos no uso das Tecnologias EletrÃnicas e Digitais de InformaÃÃo e de ComunicaÃÃo ofertados nas bibliotecas da UFC. Fundamentado nos resultados foram feitas recomendaÃÃes e sugestÃes para pesquisas futuras.
With the continuous transformation and increasing use of technology in society, there is a need for better name them. The term "Digital Technologies and Electronic Information and Communication" makes a better representation of these modern technologies. The university libraries also make use of these technologies, but to serve its users in a better way it is necessary to evaluate these technologies. The Brazilian government, through the National Commission for Higher Education Evaluation (CONAES), in one of his assignments, guides evaluative criteria for higher education, in which university libraries are located. The objective of this research is to evaluate the use of Electronic Technologies and Digital Information and Communication in the supply of products and services to the academic community of Universidade Federal do CearÃ, drawing a parallel with the assessment criteria of CONAES within the university libraries. The empirical study was conducted via an online questionnaire applied by the sample of 380 subjects belonging to the academic community of UFC. The evaluation based on the SERVQUAL methodology showed the perceptions and expectations of the academic community about the use of these technologies to access the products and services offered by the university libraries. The results of the data analysis indicate that training often and continuously can deal to a bring improvements in users' evaluation of the products and services in the use of Electronic Technologies and Digital Information and Communication offered in the libraries of UFC. Relying on the results recommendations and suggestions were made for future research.
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Karic, Elmir, Thomas Nordqvist, and Tim Rosenqvist. "Användbarhet för synskadade inom digitala underhållningstjänster." Thesis, Högskolan i Borås, Akademin för bibliotek, information, pedagogik och IT, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:hb:diva-15042.
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I takt med att streaming, eller "strömning" som det heter på svenska, av filmer, serier och musik ökar i popularitet runt om i världen så är användbarhet en aspekt som får allt större betydelse vid utformning och design av olika tjänster. Det räcker inte med att enbart erbjuda åtråvärda tjänster och funktioner, de måste också presenteras som lättförståeliga och vara lättanvända. Spotify och Netflix är två auditiva och visuella digitala underhållningstjänster som borde vara anpassade för alla människor, oberoende från tidigare erfarenheter och förutsättningar. Men är de verkligen det? Denna studie syftar till att undersöka användbarhet hos digitala underhållningstjänster för synskadade. De nyckelmetoder som använts i studien består av intervjuer och testdrivna experiment. En serie intervjuer genomfördes med ett selektivt urval av synskadade personer i Sverige. Ett testdrivet experiment utformades och genomfördes sedan där ett selektivt urval av synskadade personer agerade som testare i ett användarbaserat test. Resultatet påvisar att ett antal faktorer påverkar användbarheten när synskadade interagerar med de utvalda tjänsternas gränssnitt. Viktiga faktorer inkluderar; typ av plattform tjänsten används på, grad av synnedsättning, uppdateringar för tjänsten, otillgänglig design och användarens erfarenhet av tjänsten. Studien har även identifierat att användbarheten hos de undersökta digitala underhållningstjänster för synskadade är olika för olika enheter, där gränssnitten på smartphones är mer användbara än gränssnitten på P.C. Dessa resultat leder till slutsatsen att synskadade användare inte kan nyttja de undersökta digitala underhållningstjänsterna på ett självständigt och tillfredställande sätt.As streaming of movies, television series and music is gaining popularity around the world, usability is an aspect that is becoming increasingly important in the design of various services. It is not enough to offer only desirable services and features, they must also be presented as easily understood and easy to use. Spotify and Netflix are two auditory and visual digital entertainment services that should be adapted to all people, independent of earlier experiences and conditions. But are they really? This study aims at investigating usability of digital entertainment services for the visually impaired. The key methods employed in the study consists of interviews and test driven experiments. A series of interviews were conducted with a selected sample of visually impaired individuals in Sweden. A test-driven experiment was then designed and conducted where a selected sample of visually impaired acted the role of user-based testers. Results suggest that that a number of factors affect the usability when visually impaired persons interact with the selected services user-interfaces. Important factors includes; type of platform the services is used on, degree of visual impairment, service updates, inaccessible design and the users previous experience with said service. The study has also identified that the usability of the investigated digital entertainment services for visually impaired people differs on different devices, where the Smartphone interfaces are more usable than the user interface of P.C. These results lead us to conclude that visually impaired cannot use the entertainment services independently and satisfactorily.
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Forsyth, Rowena Public Health & Community Medicine Faculty of Medicine UNSW. "Tricky technology, troubled tribes: a video ethnographic study of the impact of information technology on health care professionals??? practices and relationships." Awarded by:University of New South Wales. School of Public Health and Community Medicine, 2006. http://handle.unsw.edu.au/1959.4/30175.
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Whilst technology use has always been a part of the practice of health care delivery, more recently, information technology has been applied to aspects of clinical work concerned with documentation. This thesis presents an analysis of the ways that two professional groups, one clinical and one ancillary, at a single hospital cooperatively engage in a work practice that has recently been computerised. It investigates the way that a clinical group???s approach to and actual use of the system creates problems for the ancillary group. It understands these problems to arise from the contrasting ways that the groups position their use of documentation technology in their local definitions of professional status. The data on which analysis of these practices is based includes 16 hours of video recordings of the work practices of the two groups as they engage with the technology in their local work settings as well as video recordings of a reflexive viewing session conducted with participants from the ancillary group. Also included in the analysis are observational field notes, interviews and documentary analysis. The analysis aimed to produce a set of themes grounded in the specifics of the data, and drew on TLSTranscription?? software for the management and classification of video data. This thesis seeks to contribute to three research fields: health informatics, sociology of professions and social science research methodology. In terms of health informatics, this thesis argues for the necessity for health care information technology design to understand and incorporate the work practices of all professional groups who will be involved in using the technology system or whose work will be affected by its introduction. In terms of the sociology of professions, this thesis finds doctors and scientists to belong to two distinct occupational communities that each utilise documentation technology to different extents in their displays of professional competence. Thirdly, in terms of social science research methodology, this thesis speculates about the possibility for viewing the engagement of the groups with the research process as indicative of their reactions to future sources of outside perturbance to their work.
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GOIS, Maria Josineide Silva. "Mensuração de desempenho nas organizações: a gestão de indicadores na Biblioteca de Ciências Humanas da UFC." http://www.teses.ufc.br, 2009. http://www.repositorio.ufc.br/handle/riufc/2827.
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GOIS, Maria Josineide Silva. Mensuração de Desempenho nas Organizações: a Gestão de Indicadores na Biblioteca de Ciências Humanas da UFC. 2009. 136 f. Dissertação (Mestrado em Políticas Públicas e Gestão da Educação Superior) – Universidade Federal do Ceará, Programa de Pós-Graduação em Políticas Públicas e Gestão da Educação Superior, Fortaleza-CE, 2009.Submitted by moises gomes (celtinha_malvado@hotmail.com) on 2012-06-22T12:02:05Z No. of bitstreams: 1 2009_dis_MJSGois.pdf: 3457088 bytes, checksum: 45c8dffbe7e8bc09847370b2100f8943 (MD5)
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The aim of this study is to present the subject “organizational performance mensuration” through strategic management of indicators as instruments to control management information. It has as a purpose to develop and to apply performance mensuration taxonomy for the library. The research uses the functionalist approach and it is characterized for being descriptive and at the same time of practical aim. The guide basis for such investigation is the Sistema Nacional de Avaliação do Ensino Superior – SINAES, which institutes evaluation in higher education public institutions and the ISO standard 11620/2004 which spread knowledge on how performance measurement can be accomplished in the library. The Investigation was carried out at the Biblioteca de Ciências Humanas of the Universidade Federal do Ceará and aspects concerning the analysis of the product, the delivery systems as well as of the processes were approached. The instrument developed was showed to be efficient and of easy application, whereas the necessary information sources seem to be accessible and available in the routine of the library and resulted in consistent and precious information for managers. As a conclusion we can say that the performance systematic mensuration use is an efficient tool of control and accompaniment of management information, supporting the safe decision taking and the organizational planning, therefore, its dissemination must be encouraged
Este estudo apresenta o tema mensuração de desempenho organizacional por meio da gestão estratégica de indicadores como instrumento de controle da informação gerencial. Tem por objetivo desenvolver e aplicar uma sistemática de mensuração de desempenho para a biblioteca. A pesquisa utiliza-se do método funcionalista e caracteriza-se por ser ao mesmo tempo descritiva e de finalidade prática. Os fundamentos orientadores desta busca são documentos do Sistema Nacional de Avaliação do Ensino Superior – SINAES, que institui a avaliação nas instituições de ensino superior públicas, e a norma ISO 11.620/2004, que difunde o conhecimento sobre como a medição de desempenho pode ser efetivada na biblioteca. A investigação foi realizada na Biblioteca de Ciências Humanas da Universidade Federal do Ceará, tendo sido abordados os aspectos relativos à análise do produto, do sistema de entrega e dos processos. O instrumento desenvolvido mostrou-se eficiente e de fácil aplicação, pois as fontes de informação necessárias encontram-se disponíveis e acessíveis no cotidiano da biblioteca e resultou em informações consistentes e preciosas para os gestores. Conclui-se que o uso da sistemática de mensuração de desempenho é um instrumento eficaz de controle e acompanhamento da informação gerencial, respaldando a tomada de decisão segura e o planejamento organizacional, portanto, a sua disseminação deve ser estimulada
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Hadji, Mutambuli James. "An evaluation of the government communication and information system's communication strategy: a case study of the 16 days of activism campaign in Soshanguve." Thesis, University of Fort Hare, 2012. http://hdl.handle.net/10353/d1004900.
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United Nation's (UN) millennium development goal number three is aimed at eliminating gender inequality and empowering women. Gender-based violence is recognised as a global public health and human rights problem that leads to high rates of morbidity and mortality, including sexually transmitted infections, depression, post-traumatic stress disorder, substance dependence and suicide. In responding to this international public health and human rights concern, the South African government has adopted numerous public health communication strategies to highlight the plight of women and children. One of the campaigns that are conducted in South Africa is the 16 Days of Activism for No Violence Against Women and Children (16 Days of Activism Campaign). This campaign was introduced in 1999 but the literature review reveals that to date, no studies have focused on its evaluation. As such, the purpose of this study is to evaluate the 16 Days of Activism Campaign with special reference to the Soshanguve community in Gauteng province. This study builds on two theories, namely the excellence theory and the diffusion of innovation theory. Mixed research methods (also called triangulation) was used whereby in-depth interviews were conducted with representatives from the Government Communication and Information System and the Department of Women, Children and People with Disability to establish the promotion strategies used in the campaign and the methods used to assess the effectiveness of the campaign. Furthermore, a self-administered questionnaire survey was conducted within the Soshanguve community to evaluate the promotion strategies and assess the impact of the campaign.This study revealed a high level of reliance on the television, radio and newspapers in the communication strategies. Both government departments acknowledged that they do not have a tool to evaluate the effectiveness of the campaign from the receivers‟ perspective. The Soshanguve community felt that in essence the campaign is relevant but not on time. The residents viewed the study as an important part of creating awareness about the campaign and they believed the campaign helped them to know what to do when faced with gender-based violence so that they can assist those who are affected by it.
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Cederlund, Mattias. "Performance of frameworks for declarative data fetching : An evaluation of Falcor and Relay+GraphQL." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-196058.
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With the rise of mobile devices claiming a greater and greater portion of internet traffic, optimizing performance of data fetching becomes more important. A common technique of communicating between subsystems of online applications is through web services using the REpresentational State Transfer (REST) architectural style. However, REST is imposing restrictions in flexibility when creating APIs that are potentially introducing suboptimal performance and implementation difficulties. One proposed solution for increasing efficiency in data fetching is through the use of frameworks for declarative data fetching. During 2015 two open source frameworks for declarative data fetching, Falcor and Relay+ GraphQL, were released. Because of their recency, no information of how they impact performance could be found. Using the experimental approach, the frameworks were evaluated in terms of latency, data volume and number of requests using test cases based on a real world news application. The test cases were designed to test single requests, parallel and sequential data flows. Also the filtering abilities of the frameworks were tested. The results showed that Falcor introduced an increase in response time for all test cases and an increased transfer size for all test cases but one, a case where the data was filtered extensively. The results for Relay+GraphQL showed a decrease in response time for parallel and sequential data flows, but an increase for data fetching corresponding to a single REST API access. The results for transfer size were also inconclusive, but the majority showed an increase. Only when extensive data filtering was applied the transfer size could be decreased. Both frameworks could reduce the number of requests to a single request independent of how many requests the corresponding REST API needed. These results led to a conclusion that whenever it is possible, best performance can be achieved by creating custom REST endpoints. However, if this is not feasible or there are other implementation benefits and the alternative is to resort to a "one-size-fits-all" API, Relay+GraphQL can be used to reduce response times for parallel and sequential data flows but not for single request-response interactions. Data transfer size can only be reduced if filtering offered by the frameworks can reduce the response size more than the increased request size introduced by the frameworks.Alteftersom användningen av mobila enheter ökar och står för en allt större andel av trafiken på internet blir det viktigare att optimera prestandan vid datahämtning. En vanlig teknologi för kommunikation mellan delar internet-applikationer är webbtjänster användande REpresentational State Transfer (REST)-arkitekturen. Dock introducerar REST restriktioner som minskar flexibiliteten i hur API:er bör konstrueras, vilka kan leda till försämrad prestanda och implementations-svårigheter. En möjlig lösning för ökad effektivitet vid data-hämtning är användningen av ramverk som implementerar deklarativ data-hämtning. Under 2015 släpptes två sådana ramverk med öppen källkod, Falcor och Relay+GraphQL. Eftersom de nyligen introducerades kunde ingen information om dess prestanda hittas. Med hjälp av den experimentella metoden utvärderades ramverken beträffande svarstider, datavolym och antalet anrop mellan klient och server. Testerna utformades utifrån en verklig nyhetsapplikation med fokus på att skapa testfall för enstaka anrop och anrop utförda både parallellt och sekventiellt. Även ramverkens förmåga att filtrera svarens data-fält testades. Vid användning av Falcor visade resultaten på en ökad svarstid i alla testfall och en ökad datavolym för alla testfall utom ett. I testfallet som utgjorde undantaget utfördes en mycket omfattande filtrering av datafälten. Resultaten för Relay+GraphQL visade på minskad svarstid vid parallella och sekventiella anrop, medan ökade svarstider observerades för hämtningar som motsvarades av ett enda anrop till REST API:et. Även resultaten gällande datavolym var tvetydiga, men majoriteten visade på en ökning. Endast vid en mer omfattande filtrering av datafälten kunde datavolymen minskas. Antalet anrop kunde med hjälp av båda ramverken minskas till ett enda oavsett hur många som krävdes vid användning av motsvarande REST API. Dessa resultat ledde till slutsatsen att när det är möjligt att skräddarsy REST API:er kommer det att ge den bästa prestandan. När det inte är möjligt eller det finns andra implementations-fördelar och alternativet är att använda ett icke optimerat REST API kan användande av Relay+ GraphQL minska svarstiden för parallella och sekventiella anrop. Däremot leder det i regel inte till någon förbättring för enstaka interaktioner. Den totala datavolymen kan endast minskas om filtreringen tar bort mer data från svaret än vad som introduceras genom den ökade anrops-storleken som användningen av ett frågespråk innebär.