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1
Ahern, Anthony J. "The management of information technology investments in the Australian ambulance services." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 1994. https://ro.ecu.edu.au/theses/1105.
Full textAbstract:
Information Technology plays a significant role in the administration and operation of most organisations today. This is certainly the case with each of the Australian Ambulance Services. With the rapid increase in the use of Information Technology and the expectation about its use by both staff and the general public, the Ambulance Service managements' are faced with the dilemma of trying to ensure that their organisations are able to get the full advantage of advances in Information Technology and at the same time ensure that investments in IT are maintained at appropriate levels that will ensure the maximum return on the investment in terms of the Ambulance Service achieving its mission and objectives. The research considers three questions: How are IT investment decisions determined? How are levels of IT investments determined? Do IT investments contribute to the organisation's overall effectiveness? The general feeling by the ambulance service CEOs is that the investment in IT has been worthwhile in terms of contributing to the organisation being more effective. These findings are contrary to a study by United Research/Business Week and described by LaPlante (1988) where less than half of CEOs surveyed felt that their organisation did an excellent job of linking computer strategy to corporate goals.
2
Middleton, Michael Robert. "A conceptual framework for information management : formation of a discipline." Thesis, Queensland University of Technology, 2007. https://eprints.qut.edu.au/16305/1/Michael_Middleton_Thesis.pdf.
Full textAbstract:
The aim of the research was to investigate the formation of the information management discipline, propose a framework by which it is presently understood, and test that framework within a particular area of application, namely the provision of scientific and technological information (STI) services.
The work is presented as a PhD by Publication which comprises a narrative that encompasses the series of published papers, and includes excerpts from the book written to illustrate the province of the discipline.
In thee book the disciplinary context is detailed and exemplified based upon information management domains. The book consolidates information management principles within a framework defined by these operational, analytical and administrative domains. It was created by a redaction of prior epistemological proposals; an analysis of the understanding of practice that has been shaped by professional, institutional and information science influences; and demonstration of practice within the domain framework.
The disciplinary framework was then used in a series of STI case studies where it was found to provide an effective description of information management. Together, the book and subsequent case studies provided illustration of the principles utilised in information management and the way that they are practiced within different domains, along with an explanation of the manner in which the information management discipline has been formed. These should assist with direction of future research and scholarship particularly with respect to factors relevant to information services and indicators for their successful application in future.
It is anticipated that this generalised description of the practices across the range of interpretations of information management should enable practicing information professionals to appreciate the relationship of their own work to disciplines that are converging towards similar purpose, such as through a clearer indication of the extent to which technical and management standards may be applied, and performance analysis undertaken.
Complementary outcomes that were achieved during the course of the work were: a comparative analysis of thesauri in the information field which shows that in this field, the ways that information professionals represent themselves remains unreconciled; an historical examination of Australian STI services that provides pointers to their effective continuation; and a reconsideration of the relationship between librarianship and information management.
The work is presented as a compilation of papers that comprise firstly extracts from the book to exemplify its consolidation of information management principles, then a number of published and submitted papers that examine how principles have been applied in practice. This is in the context of six case studies of Australian STI services including interviews with creators and developers, and analysis of historical information.
3
Middleton, Michael Robert. "A conceptual framework for information management : formation of a discipline." Queensland University of Technology, 2007. http://eprints.qut.edu.au/16305/.
Full textAbstract:
The aim of the research was to investigate the formation of the information management discipline, propose a framework by which it is presently understood, and test that framework within a particular area of application, namely the provision of scientific and technological information (STI) services.
The work is presented as a PhD by Publication which comprises a narrative that encompasses the series of published papers, and includes excerpts from the book written to illustrate the province of the discipline.
In thee book the disciplinary context is detailed and exemplified based upon information management domains. The book consolidates information management principles within a framework defined by these operational, analytical and administrative domains. It was created by a redaction of prior epistemological proposals; an analysis of the understanding of practice that has been shaped by professional, institutional and information science influences; and demonstration of practice within the domain framework.
The disciplinary framework was then used in a series of STI case studies where it was found to provide an effective description of information management. Together, the book and subsequent case studies provided illustration of the principles utilised in information management and the way that they are practiced within different domains, along with an explanation of the manner in which the information management discipline has been formed. These should assist with direction of future research and scholarship particularly with respect to factors relevant to information services and indicators for their successful application in future.
It is anticipated that this generalised description of the practices across the range of interpretations of information management should enable practicing information professionals to appreciate the relationship of their own work to disciplines that are converging towards similar purpose, such as through a clearer indication of the extent to which technical and management standards may be applied, and performance analysis undertaken.
Complementary outcomes that were achieved during the course of the work were: a comparative analysis of thesauri in the information field which shows that in this field, the ways that information professionals represent themselves remains unreconciled; an historical examination of Australian STI services that provides pointers to their effective continuation; and a reconsideration of the relationship between librarianship and information management.
The work is presented as a compilation of papers that comprise firstly extracts from the book to exemplify its consolidation of information management principles, then a number of published and submitted papers that examine how principles have been applied in practice. This is in the context of six case studies of Australian STI services including interviews with creators and developers, and analysis of historical information.
4
D'Mello, Zane. "Managing the IT relationship: A critical realist view of the small non government human service organisation experience." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2008. https://ro.ecu.edu.au/theses/200.
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There are approximately 700,000 non Government organisations in Australia employing approximately 936,000 people. Many of these can be classified as Non Government Human Service Organisations (NGHSOs). These organisations provide an array of services to people experiencing disadvantage. In the emerging information intensive climate, NGHSOs are increasingly under pressure to consider their own use of information technology (ID to underpin and transform traditional methods of service delivery, or risk becoming irrelevant to their clients and those that support them materially. This thesis argues that NGHSOs hove a critical role to play in addressing the so-called "digital divide" affecting their disadvantaged clients. It suggests a critical role for IT vendors in NGHSO IT management and examines this vendor role in diffusing new IT innovations. The thesis also highlights the multitude of impacting structures and policies that that influence NGHSO IT management practice.
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Tonti-Filippini, Justi. "The economic efficacy (in terms of cost and quality outcomes) of outsourcing IT services and cleaning services by large Australian companies and government business enterprises." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2010. https://ro.ecu.edu.au/theses/1868.
Full textAbstract:
On-shore outsourcing has been common in Australia for a number of decades across a range of business services in both the public and private sectors. Given this, there is less literature examining Australian on-shore outsourcing than one would reasonably expect. Whilst the literature examines the general motives for organisations to outsource and the economic effects of outsourcing for those organisations, it generally does not examine whether there are any differences in the motives, management strategies and techniques, and economic outcomes associated with the outsourcing of high skill functions compared to the outsourcing of low skill functions. The literature also devotes less attention than may be expected to the role of managerial strategy in determining the economic outcomes and relative successes of outsourcing projects. This study aims to contribute a bounded examination of these issues to the academic literature, by presenting an in-depth comparative investigation of the on-shore outsourcing of (high skill) IT services and (low skill) cleaning services by large Australian Government Business Entities (GBEs) and private sector companies, from each organisation’s decision to outsource to the end of their outsourcing lifecycle (relationship). The study will; identify and explain any differences (or lack of differences) in the cited motives for Australian GBEs and companies to outsource IT and cleaning services; discuss the economic impact of outsourcing decisions upon these GBEs and companies; examine the strategies used by those organisations in outsourcing cleaning and IT services, and the effects of these chosen strategies upon the economic outcomes of outsourcing for each organisation; and explain any differences (or the lack of difference) between the economic outcomes of outsourcing cleaning and IT services.
The study was conducted over a number of years, using a triangulated mixed methods design involving thirteen case study organisations (with in-depth semi structured interviews with a large number of primary interview subjects at each case study organisation site) and data triangulation using corroborative interviews, company and public records, service provider records, service provider (corroborative) interviews, and focus group data.
6
Eccleston, Anthony L., and n/a. "Coordinating information provision in government agencies using an integrated information management strategy." University of Canberra. Information, Language & Culture Studies, 1996. http://erl.canberra.edu.au./public/adt-AUC20060404.123006.
Full textAbstract:
The specific aims of this study were determined on a conceptual appreciation that
management of information assets and services in some government agencies was
deficient in meeting both existing and developing demands. This appreciation
manifested itself in a commitment to investigate the principles and processes
intrinsic to existing management methodologies, to relate these processes to the
needs of users, and to determine a strategy which could more ably meet the
information provision requirements of those users.
The achievement of these aims predicated the use of the case study research
method, selecting as the first case study the Department of Human Services and
Health (DHSH), an agency that had recognised that a problem existed in the
provision of information services, and had initiated action to address that
problem. As a counter, the Department of Defence, an agency which adrmts to a
problem, but which had yet to initiate an active, global program for its resolution,
was chosen as the second case study.
A theoretical model, which reflects extant international thinking and practice, was
initially constructed in order to establish a basis on which to ascertain and
evaluate the information management circumstances of the two case study
departments. This model specified the objectives considered to be fundamental
to effective information management in a public service environment. It included
studying the foundation repositories of information services from which
information in the portfolio domains of government are sought. These services
are the traditional records centres or registries, the library services which provide
a repository of published and grey material in printed, image and magnetic
formats, and the computerised networks holding electronic records at varying
levels of development.
An analysis of findings was carried out separately on each case study agency
before bringing the data together for cross-case analysis. In order to maximise
the veracity and validity of the data collected and its subsequent interpretation by
the researcher, the draft analysed case study findings were submitted to the
respective agencies for review and critique. All matters of substance received
have been incorporated in the final version.
The findings from the two case studies and the cross-case analysis confm that,
despite significant advances in some specific agencies, the initial hypothesis that
government agencies are still deficient in providing optimum services to meet the
information needs of users, is demonstrated. The advances that have been made,
however, similarly support the other thesis hypotheses that the implementation of
an integrated information management strategy in any government agency will
provide a foundation for improved information provision and the timely delivery
of relevant available information to the user.
Finally, a model of optimum processes involved in such a strategy, derived from
the theory and practical products of this study, is offered. This could be the
subject for future evaluation and testing for realistic and functional application.
7
Chen, Chia-Hung. "Word-of-mouth information gathering : an exploratory study of Asian international students searching for Australian higher education services." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16275/.
Full textAbstract:
Word-of-mouth communication (WOMC) has been recognized as a powerful marketing communication medium that many consider beyond marketers' control and yet is a reliable, creditable, trustworthy information-gathering tool, especially in credence-based services (CBS). To date, the various types of WOMC messages have not yet been adequately studied in the context of CBS. Using the individual face-toface convergence interview (CI) technique as the primary data collection method of exploratory research, this study attempts to fill this gap by describing the types, the characteristics, and the significance of WOMC messages involved in a CBS information gathering process (e.g. selection of an Australian higher education service). Marketers in the higher education sector feel WOMC advertising is unfamiliar and less manageable, but powerful in practice, especially in recruiting overseas Asian students. This study took the strengths of computer-assisted qualitative data analysis software (CAQDAS), N*Vivo 2, to manage qualitative transcriptions and enhance the data analysis process in organizing, linking, coding categorizing, organizing, summarizing behaviour patterns in order to explore the insightful findings and answer research questions. The study summarizes participants' motivation items and the specific information gathering steps as the foundation to discover the three types of WOMC messages (service information gathering, subjective personal experience, and personal advice) the characteristics of WOMC messages and the significance of WOMC messages in the CBS information gathering process. In theoretical terms, the findings on the role of types of WOMC messages have extended Beltramini model in the information gathering stage. In terms of the management implications, this research advances the current understanding of the types of WOMC messages, insightful WOMC characteristics and significances in behaviour patterns in the CBS information gathering process. As a result, university marketers are able to effectively cultivate various types of WOMC messages in promotion campaigns.
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Chen, Chia-Hung. "Word-of-mouth information gathering : an exploratory study of Asian international students searching for Australian higher education services." Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16275/1/Chia-Hung_Chen_Thesis.pdf.
Full textAbstract:
Word-of-mouth communication (WOMC) has been recognized as a powerful marketing communication medium that many consider beyond marketers' control and yet is a reliable, creditable, trustworthy information-gathering tool, especially in credence-based services (CBS). To date, the various types of WOMC messages have not yet been adequately studied in the context of CBS. Using the individual face-toface convergence interview (CI) technique as the primary data collection method of exploratory research, this study attempts to fill this gap by describing the types, the characteristics, and the significance of WOMC messages involved in a CBS information gathering process (e.g. selection of an Australian higher education service). Marketers in the higher education sector feel WOMC advertising is unfamiliar and less manageable, but powerful in practice, especially in recruiting overseas Asian students.
This study took the strengths of computer-assisted qualitative data analysis software (CAQDAS), N*Vivo 2, to manage qualitative transcriptions and enhance the data analysis process in organizing, linking, coding categorizing, organizing, summarizing behaviour patterns in order to explore the insightful findings and answer research questions. The study summarizes participants' motivation items and the specific information gathering steps as the foundation to discover the three types of WOMC messages (service information gathering, subjective personal experience, and personal advice) the characteristics of WOMC messages and the significance of WOMC messages in the CBS information gathering process. In theoretical terms, the findings on the role of types of WOMC messages have extended Beltramini model in the information gathering stage. In terms of the management implications, this research advances the current understanding of the types of WOMC messages, insightful WOMC characteristics and significances in behaviour patterns in the CBS information gathering process. As a result, university marketers are able to effectively cultivate various types of WOMC messages in promotion campaigns.
9
Clark, R. A. "Chronic Heart Failure Beyond City Limits: An Analysis of the Distribution, Management and Information Technology Solutions for People with Chronic Heart Failure in Rural and Remote Australia." Thesis, University of South Australia, 2007.
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10
Weller, Stephen Adrian. "A study of organisational justice and participative workplace change in Australian higher education." Thesis, full-text, 2009. https://vuir.vu.edu.au/2028/.
Full textAbstract:
This thesis explores employee participation in the management of workplace change through an organisational justice framework within the context of the Australian Higher Education (HE) sector. The thesis examines the extent to which the Australian HE sector makes provisions for participative workplace change, the extent to which participants within the sector perceive participative workplace change as providing fairness, and practices that can facilitate and foster participative workplace change.
The provisions for participative workplace change are examined through a longitudinal study of enterprise bargaining agreements across all public universities in Australia for the period of 1997-2006. The research findings identify a decline in both the degree and form of employee participation in workplace change across this decade.
The perceptions of participative workplace change are examined through an altitudinal survey of management and union executives within all public universities in Australia. The research findings identify considerable divergence between management and union executives in relation to employee participation, workplace change and organisational justice.
The practices for participative workplace change are examined through twenty semi-structured interviews with management and union executives drawn from amongst the respondents to the attitudinal survey. The research findings identify areas of convergence around organisational justice dimensions and workplace change practices between management and union executives.
The thesis concludes that it is a combination of fair processes and fair interactions which are most effective in facilitating workplace change and fostering employee participation in the Australian HE sector and which in turn are seen to be able to contribute to shared perceptions of organisational justice.
11
Mortensen, Wayne. "Customer-supplier relations in the Australian information technology and telecommunications industry : a strategic perspective." Monash University, Faculty of Business and Economics, 1997. http://arrow.monash.edu.au/hdl/1959.1/8075.
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Premkamolnetr, Nongyao. "Information services to tenant companies in technology parks : Australia and Thailand." Thesis, Curtin University, 1998. http://hdl.handle.net/20.500.11937/968.
Full textAbstract:
This thesis investigates the most appropriate and effective ways in which a university library can interact with tenant companies and the staff in a technology park. Tenant company staff members in five Australian Technology Parks were surveyed about their information needs, information use, and information seeking behaviour as well as their attitudes towards university libraries which offered services to them. Three of the five Australian Technology Parks had formal relationships with universities and their libraries. The librarians of these universities were interviewed on their attitudes towards the provision of information services to the technology park community, as well as the information services they offered to this group of clients.The research results indicated that most of the respondents who were engaged in R&D areas accessed university libraries' collections for technical information and valued their services and the professional help of the librarians, whereas those in other areas, particularly marketing and sales, did not place as high a value on these services. One striking finding from the research was that the respondents in the latter group use the Internet as their preferred first source of information, not informal personal contact as been expected and indicated in previous studies. A contributing factor to low use of the university libraries was poor promotion of library services.A major objective of the research was to obtain information on the relevance of the Australian data to developing and offering services to tenants in a new technology park in Thailand. Results drawn from the Australian data was used to form a model for the interaction between university libraries and tenant company staff in Thai technology parks. The model was tested through interviews with Thai sample group and was then fine-tuned to meet Thai economic and social conditions prior to proposing it for use in Thailand.This research indicated that many aspects of Thai university libraries need to be adjusted in order to successfully provide effective information services to the technology park community. These include clearly defining library policies towards the tenants, increasing and improving avenues of access to library services, improving library performance and services, increasing promotion and marketing, supporting personnel development policies, and creating partnerships with other organisations.
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Premkamolnetr, Nongyao. "Information services to tenant companies in technology parks : Australia and Thailand." Curtin University of Technology, Department of Information Studies, 1998. http://espace.library.curtin.edu.au:80/R/?func=dbin-jump-full&object_id=10733.
Full textAbstract:
This thesis investigates the most appropriate and effective ways in which a university library can interact with tenant companies and the staff in a technology park. Tenant company staff members in five Australian Technology Parks were surveyed about their information needs, information use, and information seeking behaviour as well as their attitudes towards university libraries which offered services to them. Three of the five Australian Technology Parks had formal relationships with universities and their libraries. The librarians of these universities were interviewed on their attitudes towards the provision of information services to the technology park community, as well as the information services they offered to this group of clients.The research results indicated that most of the respondents who were engaged in R&D areas accessed university libraries' collections for technical information and valued their services and the professional help of the librarians, whereas those in other areas, particularly marketing and sales, did not place as high a value on these services. One striking finding from the research was that the respondents in the latter group use the Internet as their preferred first source of information, not informal personal contact as been expected and indicated in previous studies. A contributing factor to low use of the university libraries was poor promotion of library services.A major objective of the research was to obtain information on the relevance of the Australian data to developing and offering services to tenants in a new technology park in Thailand. Results drawn from the Australian data was used to form a model for the interaction between university libraries and tenant company staff in Thai technology parks. The model was tested through interviews with Thai sample group and was then fine-tuned to meet Thai economic and social ++conditions prior to proposing it for use in Thailand.This research indicated that many aspects of Thai university libraries need to be adjusted in order to successfully provide effective information services to the technology park community. These include clearly defining library policies towards the tenants, increasing and improving avenues of access to library services, improving library performance and services, increasing promotion and marketing, supporting personnel development policies, and creating partnerships with other organisations.
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Simpson, Antony Paul. "An information services framework for commercial extension services." Thesis, Nelson Mandela Metropolitan University, 2014. http://hdl.handle.net/10948/8575.
Full textAbstract:
The first of the eight United Nations Millennium Development Goals for 2015 is to “Eradicate Extreme Poverty and Hunger”. Achieving this goal would be aided by having an effective and productive agricultural community. Agricultural organisations assist producers to be more effective in their operation through Commercial Extension Services (CES). Through CES, producers are advised and educated about new agricultural practices, techniques and products. A key component of CES is the provision of relevant information to producers. The problem this research addressed was that producers experience difficulty in accessing the information they require in a timeous, relevant and personalised manner. No suitable framework was found for agricultural organisations to use when designing and implementing an Information Services Platform. The main research objective was to develop and evaluate an Information Services Framework (ISF) for organisations offering information as a CES. The research methodology used to achieve this objective was Design Science Research (DSR). DSR is an iterative methodology with three cycles, namely the relevance, the design and the rigor cycles. The relevance cycle was used to acquire the information required to inform the design cycle. The information was collected by using literature research and empirical studies. The first study, the Producer Information Requirements Survey (PIRS) sought to determine the information requirements of grain producers and was conducted by interviewing grain producers in the Swartland region of South Africa. The second study, the Internet and Mobile Device Usage Survey (IMDUS) investigated the use of the Internet and mobile devices amongst South African producers by means of a national on-line survey. The quantitative and qualitative results of the analysis were used during the design phase to develop the ISF. The design phase of DSR process led to the creation of an ISF for providing Information as a Service (IaaS) in CES. The framework allows for information services to be provided in a manner and form customised to an individual producer’s preferences. The foundation of the framework is that information can be sourced from various sources, internal or external to the organisation and distributed to producers by using a unified platform. During the research, an agricultural organisation, BKB GrainCo used the proposed ISF to develop an Information Services Platform (ISP) to provide information to its producers. BKB GrainCo’s development process included two evaluations. The first evaluation, the Information Preferences Prototype Survey, was intended to test a key component of the framework, the nformation Preferences Profile. The Information Preferences Profile was conceptualized following the PIRS. In the PIRS it was determined that individual producers would prefer to specify what information they would receive, when they required it and have it delivered by using a medium of their choice. The second evaluation of the design phase was a Usability Study. The Usability Study was intended to test the functionality of the system across various technologies. The rigor cycle, following the implementation of BKB GrainCo’s ISP, contained the main evaluation, the Information Services Platform Evaluation. The evaluation was used to test the impact of BKB GrainCo’s ISP on perception of received service. The evaluation used a standardised version of the standardised SERVQUAL instrument specifically adapted in this research to measure the provision of IaaS. The results obtained during the evaluation indicated that the BKB GrainCo’s Information Services Platform was found to be valued by producers and improved the communication services of agricultural organisations. It was inferred from the successful implementation of BKB GrainCo’s ISP and the positive response from producers, after the evaluations, that the developed ISF was suitable for an agricultural organisation to provide CES. The theoretical contributions included underpinning the concept of CES in terms of stakeholder theory. Its underpinning provides justification for agricultural organisations to improve CES – including the provision of information. A second theoretical contribution was the extension of SERVQUAL as an IS theory by developing and validating a dimension designed to test the provision of IaaS. Providing producers with accurate and reliable personalised information has the capacity to improve producers’ ability to make informed decisions. Informed decision making will contribute to having an effective and productive agricultural community; resulting in improvement of agricultural output and contributing to food security and job creation. Improved agricultural output, better food security and job creation are aspects which will contribute toward the attainment of the first of eight United Nations Millennium Development Goals for 2015, which is to “Eradicate Extreme Poverty and Hunger”.
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Martin, Anthony Phillip, and n/a. "Governmental Information & Communications Technology Outsourcing Since 1996 to 2000: A Risk Profiling Model." University of Canberra. Business & Government, 2007. http://erl.canberra.edu.au./public/adt-AUC20070809.121919.
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In 1996 the Howard Government came to power in Australia. At that point in time
the commonwealth budget was in significant deficit, the economy was weak and there
was significant commonwealth debt. To address these issues the Howard
Government moved to implement several cost savings and income generating projects
began under the outgoing ALP government. In addition, part of the Howard reforms
was the move toward the private side in the public / private mix in the delivery of
government services.
One of the high profile and significant projects was the outsourcing of the
commonwealth public sector Information and Communications Technology (ICT)
delivery. It was called the IT Initiative and was managed by the Minister for Finance,
the Honourable Mr Fahey. Mr Fahey had earlier attempted significant outsourcing
projects whilst in NSW government; at one time Mr Fahey was NSW Premier. The
intent of the IT Initiative as policy was to achieve better and more cost effective ICT
services for the commonwealth.
This research reviews the efficacy of the IT Initiative. Under the Westminster system,
governments can implement government policy as approved by the parliament.
However not all policy is reviewed by the parliament. In this case the IT Initiative
was part of the Howard pre-election policy and therefore was considered 'mandated'
by the electorate. Irrespective of this approval, was the IT Initiative supported by the
research at the time and did the IT Initiative and its implementation make sound
business sense when compared to the research and models and in particular
effectiveness, efficiency and economy.
This thesis will review the IT Initiative using both static and dynamic models using
Transaction Based Economics (TCE). Both models will support the view that the IT
Initiative as practiced was a relatively high risk strategy. The thesis will utilise TCE
and risk management to develop a risk profiling model for ICT with effectiveness,
efficiency, economy as the three dimensions. Finally, the risk-profiling model, while
based on earlier modelling, provides a new insight into the issue of centralising versus
decentralising of government operations especially as these approaches relate to novel
technological applications across various departments.
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McBride, John. "A comparison of Australian international and domestic cultural and information activities." Thesis, Canberra, ACT : The Australian National University, 1986. http://hdl.handle.net/1885/112110.
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This thesis will examine Australia's international and domestic
cultural and information activities as conducted by Australian
governmental instrumentalities since 1966. This period is
examined because 1966 was the first year in which cultural and
information activities were reported on by the Department of
Foreign Affairs (DFA).1 In the examination distinction will be
made first, between international and domestic cultural and
information activities conducted or directed by DFA and second,
between international cultural activities conducted by DFA and
the Australia Council.
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Hay-Gibson, Naomi V. "Risk and records management : investigating risk and risk management in the context of records and information management in the electronic environment." Thesis, Northumbria University, 2011. http://nrl.northumbria.ac.uk/3308/.
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This thesis presents a study of risk management within records management that focuses on small to medium enterprises(SMEs)in the UK. Cases tudies of three SMEs based in the north of England, ranging from micro-businesses to large scale, were undertaken in a two year period. The aims of the study were to investigate risk in the context of electronic information and records management within SMEs, and to develop a working conceptual model or theory for risk management of electronic information and records. This thesis aims to characterise the approaches to risk and electronic information and records management taken by SMEs throughc case studies, narrative analysis and corpus linguistics. Attitudes and drivers for risk management of electronic information and records management in SMEs were investigated and analysed. The history and historiography of risk management and records management were investigated as part of the preliminary research for the project. The objectives included critically evaluating the vocabulary of risk and risk management, and identifying the use of a common vocabulary of risk in records management within the SME context. This was carried out by a transdisciplinary use of the techniques of computer corpus linguistics (CCL). The creation of a corpus from material collected from interview and questionnaire format contributes to a greater linguistic and semiotic comprehension of the ideas and thoughts behind risk management of records management by different levels of employees in an SME. he corpus was used to identify a vocabulary of terms used by the SMEEs in describing their own risk management in terms of records management, and their experience of risk events in their records management. The outcome of the research will inform the practice of managing risks associated with electronic information and records management in SMEs by distribution of results to relevant small businesses working groups.
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Koga, Takashi. ""Electronic Government and Government Information Services in Japan." 15th Biennial Conference of the Japanese Studies Association of Australia (Library Forum), Session 1. Australia National University, Canberra, Australia, July 2, 2007." Japanese Studies Association of Australia, 2007. http://hdl.handle.net/10150/105888.
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In Japan, electronic government has been developed since the enforcement of the Information Disclosure Act and the formulation of the e-Japan Strategy, both in 2001. Such electronic government produces a number of government information services available all over the world via the Internet, including databases of law texts, congressional minutes and white papers, as well as digital archives. At the same time, electronic government raises several issues of preservation of and "permanent public access" to electronic information, accessibility of electronic government, inclusion of government information into library
services, and so forth. The author hopes this presentation will facilitate requests and comments from participants for electronic government and government information services in Japan.
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Atueyi, Kene Chukwu. "Implementing management information systems in the National Health Service." Thesis, Sheffield Hallam University, 1991. http://shura.shu.ac.uk/4990/.
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As a discipline Management Information System (MIS) is relatively new. Its short history has been characterised with epistemological dialectism. The current conflict and debate about MIS inquiry is broadly between the advocates of the social systems and technical systems perspectives. Few authors have made positive contributions toward clarifying the meaning and nature of MIS, and the appropriate design framework for MIS development. This thesis adds to their effort by using a MIS designed and implemented through action research at the North Western Regional Health Authority. There are seven Chapters in this thesis. Chapters One and Two examine the nature of the problem addressed by this research; the project history, ontological assumptions and research strategy. Chapter Three examines the debate, nature and conflicting views about MIS. It defines the theoretical problem addressed by this thesis and proposes a new concept of MIS. The theoretical problems are dealt with in Chapter Four. In Chapter Five the application of the theoretical concepts developed in Chapter Four is demonstrated in the design of MIS. Chapter Six relates some of the findings of this thesis to the work of other authors. It also examines the problem of human inquiry and the suitability of action research for MIS research. The main findings of this research summarised in Chapter Seven provide a new perspective of MIS as a purposeful system; the taxonomy of purposeful systems; primary context and secondary context of MIS; context analysis and context evaluation of MIS.
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Wood, Judith, and n/a. "The emergence of 'information management' in Australian public administration." University of Canberra. Administrative Studies, 1995. http://erl.canberra.edu.au./public/adt-AUC20061110.165502.
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Smith, John D. "Towards a Theory of Services Supply Chain Management." Cleveland State University / OhioLINK, 2013. http://rave.ohiolink.edu/etdc/view?acc_num=csu1378934675.
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McGuire, Linda. "Counting quality or qualities that count? : an inquiry into performance reporting for professional public services in Australia." Monash University, Dept. of Management, 2004. http://arrow.monash.edu.au/hdl/1959.1/5247.
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Irozuru, E. C. "Information systems in district health authorities : a strategy for management." Thesis, University of Salford, 1999. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.299129.
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Grewal, Sandeep Kaur, and n/a. "Issues in IT Governance & IT service management - a study of their adoption in Australian universities." University of Canberra. Information Sciences & Engineering, 2006. http://erl.canberra.edu.au./public/adt-AUC20060804.092632.
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IT service management (ITSM) has emerged as one of the approaches to implementing IT
Governance in Australian Universities. A number of ITSM frameworks have been proposed
however, IT Infrastructure Library (ITIL) and Control OBjectives for Information and related
Technology (COBIT) have been most widely accepted and implemented internationally and
within Australia.
The research reported in this thesis was undertaken to shed light on the issues related to ITIL
adoption and implementation within Australian universities. To date academic research in ITIL
adoption and implementation has not been extensive as it is comparatively a new framework,
especially within Australian universities.
The theoretical framework proposed in this thesis has IT service management as the central
concept, implementing IT Governance to align the university and technology. This framework is
used to examine the experience of ITIL adoption in seven Australian universities, plus a detailed
case study on one university�s experience.
This research reveals a complex web of factors relating to ITIL implementation including; the
pre-implementation process; processes implemented; order of implementation; hiring external
expertise;, tool selection;, staff training; ongoing assessments; managing cultural change;
managing learning curve and resource strain. The findings provide an insight into practical
lessons for other Australian universities or similar organisations considering implementing IT
Governance through IT Service management frameworks. The method used in this research may
be useful for other organisations and researchers analysing universities and similar organisations
implementing ITIL. IT Governance and IT service management frameworks are diverse and
important areas which open a poorly researched field for further work.
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Lui, Siu Man. "Impacts of information technology commoditization : selected studies from ubiquitous information services /." View abstract or full-text, 2005. http://library.ust.hk/cgi/db/thesis.pl?ISMT%202005%20LUI.
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Sylvan, Johan. "Information visualization of consulting services statistics." Thesis, Linköpings universitet, Medie- och Informationsteknik, 2016. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-133217.
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The aim of this masters thesis is to create a customized visualization web application of consulting services statistics. This to allow users to get an overview of time management through clear visual links between developers, customers and tasks. The design of the application is based on literature in usability and information visualization as well as a usability test. This thesis work resulted in a JavaScript based web application using the web framework CakePHP which follows a model-view-controller architectural pattern with visualization components implemented in Javascript.
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Mistry, Virendra. "Motivation and quality management in academic library and information services." Thesis, University of Sheffield, 2001. http://etheses.whiterose.ac.uk/3500/.
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As management fashions go, few have been more pervasive than Quality Management Systems (QMS) like Total Quality Management (TQM) and BS EN ISO 9000 (ISO 9000). Their prominence was fuelled by a mixture of ideological and economic considerations as, by the early to mid-1990s, many organisations were keen to indicate that they were active participants of the `quality revolution'. The exponential growth of interest in QMS was reflected in the library literature although only a small percentage of academic library and information services (LIS) subscribed to the systems. The thesis examines the relationship between QMS and motivation in such organisations. It ventures beyond the benign vision of the `quality gurus' by critically considering the relevance QMS might have for understanding contemporary developments within the organisation and management of academic LIS. The investigation determined that the quality of implementation is a key factor. In addition to senior management commitment, staff are motivated to QMS if there are accompanying changes in communication and training. The more successful LIS were those that did not treat staff as if they were barriers to change, but involved them in the process of implementation. While there were many stated improvements it was discovered that many of the `new' practices within the QMS LIS were not dissimilar to many of the initiatives in their non-QMS LIS counterparts. The investigator identified factors that also limit QMS as a framework for motivation and posits that the crux of the problem can be traced to the concept of `quality' itself. As a self-evident good, workers become morally bound to quality, which enhances their own exploitation. There was evidence that managers can use this legitimating device to quell resistance, via peer pressure, and instil cultural homogeneity.
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Levine, Aaron J. (Aaron Joshua). "A competitive analysis of the online information services industry." Thesis, Massachusetts Institute of Technology, 1994. http://hdl.handle.net/1721.1/12079.
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Waema, Timothy Mwololo. "Information systems strategy formation in financial services sector organizations." Thesis, University of Cambridge, 1990. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.292174.
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Dong, Xin. "Providing best-effort services in dataspace systems /." Thesis, Connect to this title online; UW restricted, 2007. http://hdl.handle.net/1773/6902.
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Kalyan, Kosuri Naga Krishna, and B. B. Pavan Kumar Yadav. "Support for Information Management in Virtual Organizations." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-2216.
Full textAbstract:
Globalization and innovation are revolutionizing the higher education forcing to create new market trends.Different nations have their own pattern and framework of education in delivering the educational services.Educational institutions are also seeking different organizational and behavioural changes for their better future as they hunt for new financial resources, face new competition and seek greater prestige domestically and internationally. The coming future will decide which universities would survive the market trends, competition and expectations of the students (Clients). The survival-of-the-fittest paradigm framework plays a prominent role in ideas of how the higher education would be delivered to the students in future with the Instruction Technology and distance education. According to us the education trend has changed its phase of delivery of services form the management point of view to student’s point of view.Leading to delivery of educational service’s which would have more impact on student’s education, knowledge and experience within the institution. In our thesis we try to provide some information about how to support and manage the information in Virtual Organizations. We also explore the frameworks of the university and discussed a case study about the different ways of providing better support for information management resulting in delivery of best students driven services and unique facilities. We would be looking at the different aspects of the university work flows and procedures and gain an insight on the student’s expectation from the organization. This investigation would be helpful for the students to know what are the services they should expect from the universities and also helpful for management to know better the needs of the students and their needs and to develop a framework for proper execution of these services.In an educational environment students should be the first priority. Trusting students is we feel the most important aspect of an educational institution also providing the best possible support to students.after being through the total framework of an organization and different Non- Functional requirements, we conclude that the primary task for better information management and service delivery in any organization is to get the better understanding of the requirements engineering. An organization should have clearly defined stakeholders who would be qualified and filled with commitment to manage their responsibilities with higher priority; also they have to take up the responsibilities for the students.So to achieve a balance among stakeholders there should be a proper negotiation and communication between the stakeholders. In order to achieve that there should be common set of defined rules (say services) through which they could correspond with each other. The stakeholder should be well equipped with the technical nature used to develop and maintain the system.In short the management is the key player in understanding and validating the system and determine whether or not the existing system/process is in control. The most powerful designs are always the result of a continuous process of simplification and refinement. The system could be validated by taking regular feedback from students by handing out a paper for evaluation at various occasions of the different courses. An online, end-of-course plus the experiences of students questions should be designed and should be made a part of students work to fill it in order to get their right perception on the system. These feedbacks could lead to proper student dialogue evaluation. Therefore, eventually controlling and smoothly managing the stakeholders and the services could provide efficient support for the information management in virtual organizations.BTH has the staffs who are concerned about student problems but there is no person responsible for the students whom the students could approach. So BTH should have defined stakeholders who are responsible for the students and to whom the students could approach with their difficulties and problems. The university should show the students that they care for them, this is only possible by the university to go an extra mile for the sake of students and providing better facilities and future prospects for the students.
Kosuri Naga Krishna Kalyan C/O Achanta Srinivas Kungsmarksvagen 69-1412 Karlskrona 37144 Sweden Phone::0046-0704521463 B.B.Pavan Kumar Yadav C/O Achanta Srinivas Kungsmarksvagen 69-1412 Karlskrona 37144 Sweden Phone:0046-0737726964
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Nieves, Rincón Maria de las. "Integrating systems for financial institutions services using composite information systems." Thesis, Massachusetts Institute of Technology, 1987. http://hdl.handle.net/1721.1/61044.
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Malan, George Francois. "Quality customer information management in the financial services industry : a case study." Thesis, Stellenbosch : Stellenbosch University, 2004. http://hdl.handle.net/10019.1/50072.
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Thesis (MPhil)--Stellenbosch University, 2004.ENGLISH ABSTRACT: Competition in the long-term insurance industry is intense and is increasing. This market is highly sophisticated and competitive and has developed substantially over the last few years with increasing integration into the world economy. Many companies have come to a crossroad as far as expansion of their market share is concerned. They have to operate in this highly competitive market and are under increasing pressure from legislation. New customers are in a short supply and competition is fierce. These facts are forcing companies to look at alternative ways of increasing their market share, especially through projects that try to maximise the value of existing clients. This paper looks intrinsically at information quality and how it coincides with customer relationship management projects for it to be effective and to give companies a competitive advantage. Through qualitative exploratory methods I was able to get a clear picture of how one of South Africa's biggest insurance companies tries to increase its market share in such a saturated market using information about their customers to gain competitive advantage. I first develop a thorough theoretical background on the terrain of information quality and how it relates to customer information management, which in turn has a great impact and forms the foundation of customer relationship management. Then, I explain how the company sees customer relationship management and how customer information management and information quality playa role in this view. Finally, I look at practical examples of quality information management at work within a framework of customer relationship management.
AFRIKAANSE OPSOMMING: Kompetisie in die langtermyn versekerings-bedryf is intens. Die mark is hoogs gesofistikeerd en kompeterend en het substansieel ontwikkel in die afgelope paar jaar met 'n verhoogde integrasie in die wêreld-mark. Vele maatskappye bevind hulself tans by 'n kruispad- met betrekking tot die uitbreiding van hulle aandeel in die mark. Besigheid moet gedoen word in 'n baie kompeterende mark en dan is daar ook die ewig toenemende druk wat toegepas word met betrekking tot wetlikheid en konformiteit. Dit, tesame met die feit dat kliënte al hoe minder raak, dwing maatskappye om na alternatiewe maniere te kyk om verdienstes op te stoot, en spesifiek deur projekte wat probeer om die waarde van bestaande kliënte te verhoog. Die werkstuk kyk spesifiek na informasie-kwaliteit en hoe dit verband hou met kliënte verhoudingsbestuur projekte om dit effektief te maak. Daar word ook gekyk na hoe dit die maatskappy 'n kompeterende voordeel gee. Deur kwalitatiewe ondersoekende metodes kon ek 'n helder beeld kry van hoe een van Suid Afrika se versekerings-maatskappye probeer om verdienstes te verhoog in so 'n versadigde mark deur gebruik te maak van informasie oor hulle kliente om 'n kompeterende voordeel te verkry. Eerstens ontwikkel ek 'n deeglike teoretiese agtergrond oor die gebied van informasie kwaliteit, en hoe dit verband hou met kliënte informasie-bestuur, wat op sy beurt weer 'n groot impak het en die grondslag vorm van kliënte verhoudingsbestuur. Tweedens verduidelik ek hoe die maatskappy kliënte verhoudingsbestuur sien en hoe kliënte informasie bestuur en informasie-kwaliteit 'n rol speel in die siening. Laastens kyk ek na praktiese voorbeelde van kwaliteit informasie-bestuur en die impak wat dit het op kliënte verhoudingsbestuur.
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Keesing, Sharon. "An investigation of occupational therapy services for people who are dying in Western Australia." Thesis, Curtin University, 2011. http://hdl.handle.net/20.500.11937/354.
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BACKGROUND In Western Australia (WA) little is known about the occupational needs of people at the end of life and their primary carers. The role of occupational therapy (OT) in addressing these needs is not documented and the palliative services provided by occupational therapists (OTs) are poorly understood. To address this gap there were several aims of the study. First, to ascertain the number of OTs working in this field across a range of service delivery locations in WA. Second, to explore the self-care, leisure and productive occupations of dying people through carers’ reports of their daily experiences and reflections on their occupational needs. Finally, to understand the role of OT in meeting these needs, this research aimed to document the unique kinds of services provided by Western Australian OTs who provide palliative care to a range of service delivery locations in WA.METHODS A mixed methods approach in two stages was used to achieve the research objectives. In stage one an email survey was conducted to identify preliminary data that informed the substantive component of the research. This survey determined the number of OTs providing services to people who were dying in WA and the types of services provided, and then calculated a ratio with the number of people dying from conditions considered amenable to palliative care. In stage two, semistructured interviews were used to gather information from carers (n = 10 metropolitan, n = 4 rural) and occupational therapists (n = 13 metropolitan, n = 5 rural). Data were analysed qualitatively using grounded theory to develop categories. Themes were defined using the constant comparison method.RESULTS The survey of OTs indicated that 6.15 full time equivalent OTs were employed to provide palliative services in Western Australia. Compared with the number of people who died from conditions considered amenable to palliative care over a one year period in WA, this is represented as a ratio of one occupational therapist per 875 people. Two key themes emerged from the interviews with carers, disengagement from occupations with resultant occupational deprivation and disempowerment. The interviews with OTs illustrated that the occupational needs of dying people and their carers were not addressed adequately in palliative care service delivery. Furthermore OTs have limited opportunities to both contribute to the care of dying people and address their core business of ‘occupation’.CONCLUSION The research demonstrated that Western Australian OTs have limited opportunity to address the occupational needs of people at the end-of-life and their primary carers. Palliative services currently focus on pain and symptom management for their clients. While this is to a large extent understandable, carers also reported the importance of engaging in meaningful and satisfying occupations throughout the palliative period for the dying person and themselves. Occupational Therapists are well placed to address these needs but face a number of personal and organisational challenges in achieving this goal. For change to occur, issues of education and professional development, organisational and policy management would need to be addressed.
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Bessell, Tracey Lee. "The influence of the internet on the quality use of medicines." Monash University, Dept. of Medicine, 2003. http://arrow.monash.edu.au/hdl/1959.1/9453.
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Lubambo, Nontobeko. "Investigating the use of the ITIL framework towards IT services delivery at the NMMU." Thesis, Nelson Mandela Metropolitan University, 2009. http://hdl.handle.net/10948/1001.
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The purpose of this research was to investigate what is involved in IT Service Management and how the NMMU can implement it to improve the quality of IT service support and service delivery. The IT Service Management approach was investigated but the main focus was on the Service Support and Service Delivery in the ITIL framework. Higher Education was analyzed to try and measure the maturity level of the ITIL process implementation to see where Higher Education in South Africa is and to determine the gaps. Findings from the empirical study will be presented and recommendations highlighted to Top management and the IT department in order to promote and improve the quality of the IT service being delivered to users and customers. The data was collected and administered by means of a structured questionnaire based on the ITIL Service Capacity Maturity Model and Rick Leopoldi’s alternative Maturity Assessment method. An Association of South African University Directors of Information Technology (ASAUDIT) questionnaire on Service Management was also used to supplement the questionnaire. It was discovered that the implementation of ITIL in most organizations brought about improvements and benefits in the quality of the IT service being delivered.
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Alexander, Kathy. "Promoting health at the local level : a management and planning model for primary health care services /." Title page, contents and introduction only, 1994. http://web4.library.adelaide.edu.au/theses/09PH/09pha376.pdf.
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Saifi, Khader M. M. Al. "The impact of information technology on hospital management of Gulf Corporation Council public hospitals." Thesis, University of Hull, 2002. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.272025.
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Information technology (m has become crucial to the functioning of modern hospitals. It includes a range of human elements, infornlation, equipment, knowledge and systems. It is important to hospitals, as these are complex environments including many systems with diversity of functions, sub-systems, and professionals. The adoption of technology can be explained by four general theories: economic, political, social and globalization theory. Based on these theories five sets of reasons can account for the adoption of IT in a hospital environnlent. They are, practical; to solve existing problems, economic/business; to achieve d profit or reduce costs or both, rational; to achieve efficienL1' and effectiveness, social; to respond to pressure from society for political reasons and to increase positive image, and supply driven forces by which IT producers seek to sell their products and services. However, no one theory or set of reasons can by itself explain the precise drive for use of IT because nluch depends on each hospital's needs and surrounding drcunlStances. The purposes of this research are to investigate the extent to which IT is being used in Gulf Corporation Council (GCC) public hospitals, why IT has been adopted, and the impact of IT on hospital managementThe methods used in conducting this research were based lllainly on three established methods for searching and collecting infomlation; a literature review, the surveyor questionnaire, intervie,,'s and case studies. Five case studies in Qatar, the United Arab Emirates (UAE) and Bahrain were undertaken to cover Gee hospitals and medical centres populations. Most health and medical services in Gee Countries are provided by public hospitals which account for approximately 64% of total hospital provision, employ most medical professionals, mainly expatriates, and contain most patient beds. In Gee hospitals, IT is still in the early stages of implementation. IT has been found to be adopted at a low level due to reasons such as lack of awareness, other priorities in health policy strategies, and the low level of funding allocated. IT can provide hospitals with many benefits, solve many problems and has many inlpacts on human and functional systems, internal power balances and on the social status of hospitals. The benefits are found to be mostly in the areas of processing work. Therefore, the areas which were given priority for IT implementation were medical records, finance, and personnel areas. No significant impacts v"ere found on hospital structure, chain of conlllland, span of control and nUlllber of employees, however, itwas found that IT increased management power, hospitals' social in1age and hospital political power, while there were disagreements about IT impacts on employees' social relations. The evaluation of IT impacts on Gee hospital management shows that the impacts were not at the same level of intensity or direction, for example, sonle impacts ,",'ere positive and some negative; some significant, moderate or nurunlal, some ambiguous or obvious, were some were slow and some fast. Some efforts at Gee States level were made to develop a model of adopting IT but no real results were detected. However, the future role of IT in Gee public hospitals will be increasing perhaps at a slower pace, but two strategic issues should be given proper consideration; first; the role of the education system, research centers, and industrictl foundation, and the second strategy concerns hospital systems and services structure. This later is related to increased privatization of medical services, economic pressure, and changes in governments' employment strategy. The importance of this thesis is to draw the attention of decisionmakers to the role of IT as an efficient managerial tool in some respects and to provide a foundation for future studies
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Massad, Nelson Heckman Robert. "Perceived transaction satisfaction with electronic service encounters: a critical incident analysis of product-related services and pure services on the Web." Related Electronic Resource: Current Research at SU : database of SU dissertations, recent titles available full text, 2003. http://wwwlib.umi.com/cr/syr/main.
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Tschirch, Victoria. "Web 2.0 and it's implications for business with case studies from Germany and new Zealand : a dissertation submitted in partial fulfilment of the requirements for the degree of Master of Business (Information technology), 2009." Click here to access this resource online, 2009. http://hdl.handle.net/10292/653.
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Andersson, Elin, and Abdel Ahmid. "OpenStack Networking Scheduler : RESOURCE MANAGEMENT AND SCHEDULINGFOR CLOUD NETWORK SERVICES." Thesis, KTH, Skolan för informations- och kommunikationsteknik (ICT), 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-154597.
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The opportunity of vitalizing recourses is becoming increasingly attractive, and traditional machine virtualization is no longer the only thing in mind. Today, virtualization also concerns resources such as firewalls, routers and switches. For this to be possible and successful, a flexible and evolutionary scheduler is necessary. The focus of this thesis project has been to explore and develop a generic cross-service scheduler between the computing service Nova and networking service Neutron. We have designed a generic foundation for a scheduler and the aim in the future is to use this solution for other services in OpenStack such as volume, storage and image. Our starting point was the filter scheduler in Nova, which originally is designed for scheduling virtual machines (VMs) rather than scheduling network resources. A unique cross-service scheduler between Nova and Neutron is implemented and discussed in this paper. This thesis presents the design, implementation and functional verification of the Neutron scheduler and cross-service communication. The cross-service scheduling is designed so that Nova and Neutron are loosely coupled. By loosely coupled we mean that Nova and Neutron are as independent of each other as possible. The report concludes with a discussion about the project process and implementation process, and the how the solution can be developed further e.g. by implementing CLI commands for increasing the functionality of filter chains.
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Bekui, A. M. "A health management information system for the district health services in Ghana." Thesis, University of Leeds, 1990. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.492369.
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Tyali, Sinovuyo. "An integrated management system for quality and information security in healthcare." Thesis, Nelson Mandela Metropolitan University, 2012. http://hdl.handle.net/10948/d1006670.
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Health service organizations are increasingly required to deliver quality healthcare services without increasing costs. The adoption of health information technologies can assist these organizations to deliver a quality service; however, this again exposes the health information to threats. The protection of personal health information is critical to ensure the privacy of patients in the care of health service organizations. Therefore both quality and information security are of importance in healthcare. Organisations commonly use management system standards to assist them to improve a particular function (e.g. quality or security) through structured organizational processes to establish, maintain and optimise a management system for the particular function. In the healthcare sector, the ISO 9001, ISO 9004 and IWA 1 standards may be used for the purpose of improving quality management through the establishment of a quality management system. Similarly, the ISO 27001 and ISO 27799 standards may be used to improve information security management through the establishment of an information security management system. However, the concurrent implementation of multiple standards brings confusion and complexity within organisations. A possible solution to the confusion is to introduce an integrated management system that addresses the requirements of multiple management systems. In this research, various standards relevant to the establishment of management systems for quality and security are studied. Additionally, literature on integrated management systems is reviewed to determine a possible approach to establishing an IMS for quality and information security in healthcare. It will be shown that the quality management and information security management standards contain commonalities that an integration approach can be based on. A detailed investigation of these commonalities is done in order to present the final proposal of the IMSQS, the Integrated Management System for Quality and Information Security in healthcare.
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Woo, Po-shan Faustine. "The management of a Japanese information technology company in Hong Kong." Hong Kong : University of Hong Kong, 2001. http://sunzi.lib.hku.hk/hkuto/record.jsp?B23273240.
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al, Musawi Hasham. "Information provision and retrieval in the farming industry in Western Australia." Thesis, Edith Cowan University, Research Online, Perth, Western Australia, 2014. https://ro.ecu.edu.au/theses/866.
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Agricultural information dissemination to farmers has been studied extensively. However, farmers preferred methods of delivery has not been investigated thoroughly within a Western Australia (WA) context.
Availability of different information delivery channels have led to the overwhelming and overlapping of information available to farmers. As a consequence, the type of information required by WA farmers should be considered as knowing information needs could allow farmers to access relevant, concise and timely agricultural information.
To answer the research questions, a survey was designed, using Likert-scale, close ended and open ended questions techniques, enabling qualitative and quantitative data analysis. The study‘s findings are relevant to agricultural information providers, government and public agencies, and other researchers who work in the agricultural and farming industries in Western Australia, and Australia.
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Landreville, Nancy Marie. "Exploring Leader-Initiated Change Management for Adopting Cloud Services." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3042.
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Cloud technology requires a virtualized ubiquitous and scalable environment with shared resources. The general problem in cloud adoption is the absence of standardization across organizations. A standardized approach remained elusive since the inception of the Cloud First mandate. The purpose of this study was to explore leader-initiated change management (LICM) practices in cloud adoption within organizations. The theoretical framework included the classical theories of Kurt Lewin's organization change management, leader-member exchange, intentional change, and appreciative inquiry. A multiple case study design approach facilitated the exploration of LICM-value added practices to identify standardization in cloud adoption practices. Data collection included semistructured interviews from 8 high-level cloud adopters chosen from a resource pool of change management experts including a government chief information officer, academic college professor, military commander, and industry chief executive officer. Each interviewee represented an organization type providing perspectives on strategies for cloud adoption. Secondary data gathering included universal cloud standards and guidance from collaborative professional working groups. Emergent themes were identified after completing Yin's 5 stages of data analysis: LICM approaches for cloud decision-making, change management strategies, leader empowerment in action planning with progressive metrics, and successful learning outcomes in corporate universities. LICM strategies foster cooperative relationships and positive social change. Standardized cloud adoption practices also contribute to positive social change in reducing the environmental footprint through organizational efficiency.
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Johare, Rusnah. "The development of a model for education and training in electronic records management." Thesis, Northumbria University, 2006. http://nrl.northumbria.ac.uk/2868/.
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As the emphasis on accountability in the Electronic Government (EG) environment has increased, the interest in providing the requisite knowledge and skills for the employees and potential employees (i.e. students) to manage electronic records has been heightened. A number of initiatives aimed at providing educational and training opportunities for administrators, archivists, IT personnel and records managers to manage electronic records have been developed. The primary aims of this study are: (a) to analyse the education and training programmes in electronic records management (ERM) for record keepers and develop a model, (b) to examine the needs of record keepers in relation to such knowledge and skills as are required to manage electronic records in the specific context of the EG in Malaysia, and (c) to provide a suitable vocational and professional education and training model for record keepers in Malaysia to acquire and maintain knowledge and skills required for the effective management of electronic records. To achieve the above aims, the research adopted a case study approach that combined both quantitative and qualitative data to answer the various research questions. Quantitative data was gathered from a high level web survey of the national archives and related professional organisations world-wide to identify and examine education and training programmes for record keepers and current international best practice. A questionnaire survey and in-depth interviews were used to investigate and identify the roles and responsibilities of different record keepers in the Malaysian Federal Ministries, explore the context in which the record keepers managed electronic records, and examine their needs for education and training in ERM. Different software packages such as Microsoft Excel, Microsoft Access and NUD.IST (Non-numerical Unstructured Data Indexing Searching and Theorising) were used to analyse the data. This study developed a generic model relating to vocational and professional education and training in ERM. It was based on a review of the various concepts on education and training, as well as concepts underpinning the four pragmatic examples of education and training programmes in ERM developed in Europe and UK. This generic model was used to explore the emergent issues in Malaysia that were related to the need for knowledge and skills in ERM. The model was discussed and tested with the Malaysian record keepers through five focus group discussions. It was found that the generic model matched the situation in Malaysia, even though there were variations in the details due to the varying needs of the Malaysian record keepers within the EG environment and the Malaysian government bureaucracy. The underlying concepts which underpinned the generic model for vocational and professional education and training in ERM developed in this study have been validated within the Malaysian public sector setting. Therefore this generic model must be understood within the specific context of the environment in which the fieldwork was carried out. In order to assess the extent of its universal application, similar projects employing the same methods but conducted in contrasting environments or in other countries have been found to have great value.
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Yadav, Pavan Kumar, and Kosuri Naga Krishna Kalyan. "Support for Information Management in Virtual Organizations." Thesis, Blekinge Tekniska Högskola, Avdelningen för för interaktion och systemdesign, 2006. http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1709.
Full textAbstract:
Globalization and innovation are revolutionizing the higher education forcing to create new market trends. Different nations have their own pattern and framework of education in delivering the educational services. Educational institutions are also seeking different organizational and behavioural changes for their better future as they hunt for new financial resources, face new competition and seek greater prestige domestically and internationally. The coming future will decide which universities would survive the market trends, competition and expectations of the students (Clients). The survival-of-the-fittest paradigm framework plays a prominent role in ideas of how the higher education would be delivered to the students in future with the Instruction Technology and distance education. According to us the education trend has changed its phase of delivery of services form the management point of view to student’s point of view. Leading to delivery of educational service’s which would have more impact on student’s education, knowledge and experience within the institution. In our thesis we try to provide some information about how to support and manage the information in Virtual Organizations. We also explore the frameworks of the university and discussed a case study about the different ways of providing better support for information management resulting in delivery of best students driven services and unique facilities. We would be looking at the different aspects of the university work flows and procedures and gain an insight on the student’s expectation from the organization. This investigation would be helpful for the students to know what are the services they should expect from the universities and also helpful for management to know better the needs of the students and their needs and to develop a framework for proper execution of these services.Pavan Kumar Yadav, S/o: B.R.Basant Kumar Yadav, Hno: 291,292, Lalbazar, Trimulgherry, Secunderabad, Andhra Pradesh, India 500015. PH: (+91)(040)27793414
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Kim, Taehwan. "The development of the advanced information services industry : the global-local paradox." Thesis, University of Newcastle Upon Tyne, 1996. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.307933.
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