Dissertations / Theses on the topic 'Industry expectations'
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Cezard, Adélaïde. "Determinants of services expectations, an application to the airline industry." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 1999. http://www.collectionscanada.ca/obj/s4/f2/dsk2/ftp01/MQ39079.pdf.
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Jonsson, Fredrik, and Martin Tornkvist. "RSA authentication in Internet of Things : Technical limitations and industry expectations." Thesis, KTH, Skolan för datavetenskap och kommunikation (CSC), 2017. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-209426.
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The objective of this thesis is to evaluate if it is possible to run RSA authentication in a specified scenario. A Raspberry Pi with a limited CPU is used to simulate a low-performance device. A series of tests on this device shows that it is not possible to run RSA authentication in the provided scenario.A survey conducted on IT-professionals shows that there is a strong belief that this is possible. The results shows that there is a disparity between the tested RSA performance and the perception in the industry. However since ambiguity exists in the scenario it is hard to draw conclusions about the results.Syftet med den här uppsatsen är att utvärdera om det är möjligt att använda RSA autentisering i ett specificerat scenario. En Raspberry Pi med begränsad CPU används för att simulera en enhet med låg prestanda. Ett antal tester med den här enheten visar att det inte är möjligt att använda RSA autentisering i det givna scenariot. En enkät utgiven till anställda inom IT-branschen visar att det finns en stark uppfattning om att detta är möjligt. Resultatet visar att det finns en avvikelse mellan den testade RSA prestandan och uppfattningen inom branschen. Det existerar dock otydligheter i scenariot vilket gör det svårt att dra slutsatser om resultatet.
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Defries, Robert J. "Minnesota hospitality industry expectations of graduates from the Hotel-Restaurant Management Program at the Alexandria Technical College." Online version, 2001. http://www.uwstout.edu/lib/thesis/2001/2001defriesr.pdf.
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Simmons, Jona Cary Hubbard Susan Sorrells. "Hospitality internships as a career development tool stakeholder perceptions and expectations /." Auburn, Ala., 2006. http://hdl.handle.net/10415/1303.
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Sorensen, Matthew J. "Industry expectations of tourism and hospitality management education at Mount Saint Vincent University." Thesis, National Library of Canada = Bibliothèque nationale du Canada, 2000. http://www.collectionscanada.ca/obj/s4/f2/dsk1/tape3/PQDD_0017/MQ49234.pdf.
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Thomas, David Gareth. "Expectations and evolutionary change in a catastrophe investment model for British manufacturing industry." Thesis, University of Hertfordshire, 1997. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.363506.
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Başara, Meltem. "Cultural influences on service quality expectations evidence from the hotel sector in Germany and Spain /." View electronic thesis (PDF), 2009. http://dl.uncw.edu/etd/2009-3/rp/basaram/meltembasara.pdf.
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Apanasevic, Tatjana. "Challenges Related to the Introduction of Innovative Services in the Market : Mobile Payment Services in the Swedish Retail Industry." Licentiate thesis, KTH, Radio Systems Laboratory (RS Lab), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-172340.
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Mobile payment services are expected to be the next step of the electronic payment evolution. However, the level of penetration in European countries is lower than expected. The focus of most academic research has been in two main areas: (i) mobile payment adoption by consumers and (ii) technical aspects of the service. Consequently, a number of themes remain under-researched. In order to expand knowledge on reasons that affect the wider penetration of mobile payments, challenges related to the introduction of mobile payment services in the market have been explored in this thesis. More specifically, this research has addressed two problem areas: (i) why mobile payments have not been widely adopted by merchants; and (ii) what effects that the introduction of mobile payments has had on the business networks of the involved actors. As an example, we use the mobile payment services applied in the Swedish retail industry. The study is focused on the main groups of stakeholders – the mobile payment providers, the retailers, and the consumers. First, this study has helped to identify what different stakeholders expect of mobile payments and how these services correspond to their needs. In order to analyse the expectations of stakeholders, we have developed an analysis framework based on the theory of diffusion of innovations, the Technology Acceptance Model (TAM), and the theory of network externalities. The analysis highlights the expectations of stakeholders and helps to understand what kind of mobile payment service merchants expect and are willing to adopt. One key finding is that existing mobile payment services for retailing could be further improved in order to ensure an enhanced purchasing process for consumers. Second, the research has explored the impact of mobile payment services on the business networks. In order to analyse the relationships and cooperation between business actors, and changes in business strategy and network structure, we used the approach proposed by the Industrial Marketing and Purchasing (IMP) Group. The performed analysis illustrates the following changes in the structure of business networks for the traditional payment solutions (bank cards): (i) emergence of new business actors (i.e. independent mobile payment providers); (ii) new roles and activities of business actors; and (iii) exclusion of traditional business actors (i.e. banks) from the mobile payment systems. All these changes lead to increased complexity of relationships and increased level of interdependence between business actors within the networks. The following changes in the strategies of involved actors have been identified: (i) mobile payment providers seek to achieve a control over the business network; (ii) the retailers affect strategies of the mobile payment providers; (iii) the marketing strategies of business actors include cross-marketing in different sectors. All these changes result in additional value and enhanced quality of service for consumers. In order to analyse a complex and multidisciplinary area such as mobile payments, it is beneficial to use more than one analysis approach. A combination of different complementing methods helps to explore different aspects of the phenomenon and provides a more comprehensive overview of several research aspects. This work contributes to the academic research of mobile payment service adoption by merchants through proposing a theoretical analysis framework. More specifically, the research addresses a new area – expectations of retailers when new solutions are introduced. The framework consists of the following criteria and aspects: technological feasibility, economic benefits, lower service costs, added value of services, network externalities and the problem of critical mass, and finally, ease of use. This framework helps to identify what merchants can expect of mobile payment services. Another area of contribution is the analysis of the effect that mobile payments make on the actors and business networks of traditional payment services. The introduction of new services results in emergence of new business actors, a need to establish new relationships, and increased complexity of a business network. Moreover, in order to succeed, cooperation between all network actors is needed. As a result, business actors have to adjust their services and strategies according to needs of others.QC 20150828
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Lawal, Labaran M. "Decommissioning accountability ' expectations gap': The perceptions of stakeholders in Nigerian oil and gas industry." Thesis, University of Dundee, 2008. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.493387.
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Kniatt, Nancy L. (Nancy Louise). "The Effect of Demographics on Customer Expectations for Service Quality in the Lodging Industry." Thesis, University of North Texas, 1995. https://digital.library.unt.edu/ark:/67531/metadc277825/.
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This study investigated demographic characteristics of 240 Chamber of Commerce members in terms of their expectations for customer service in hotels. Subjects reported their age, gender, marital status, race, educational level, income level and ethnicity, and completed a 26-item questionnaire which measured expectations for customer service. Principal components analysis was used to reduce the 26 items to five dimensions of service quality, and multivariate analysis of variance was used to evaluate the effect of the demographic variables on those dimensions. Gender of the customer was found to have a significant effect on the combined dimensions of service quality; other variables were not significant.
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Waller, Arthur D. "Perceptions of Emotional Intelligence Preparation and Industry Expectations for Utah State University MBA Graduates." DigitalCommons@USU, 2008. https://digitalcommons.usu.edu/etd/84.
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This study sought to determine whether an MBA degree from Utah State University (USU) was meeting the emotional intelligence (EI) needs of the workplace from the perception of its graduates. This research assessed perception of EI skills with a researcher-designed instrument that consisted of a 22-question survey that was e-mailed to USU students who completed an MBA between 2000 and 2006. The survey questionnaire given to MBA graduates was titled Assessment of Emotional Intelligence and was divided into three distinct parts. The first category (questions 1-10) had to do with industry expectations as perceived by MBA graduates. The second category (questions 11-20) emphasized curriculum in USU’s MBA program, and the third category (21-22) asked for demographic information that was not available from student records or the initial participation postcard. The findings from this research present evidence of the MBA program’s strength in teaching teamwork and collaboration. There was strong agreement that the program taught these skills and that they are expected skills in the workplace. This finding, however, was both affirming and concerning at the same time because it was found that the ratings for none of the other related EI competencies were comparably equal with those of teamwork and collaboration. The lack of correlation between the latent variables, or constructs, employed in this analysis implied that the MBA program could benefit by offering more instruction in EI competencies.
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Hollas, Anett. "Comparing the Perception of and Expectations for Mobile Financial Services among Millennials and Industry Experts." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-254980.
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The rising housing prices and stagnant salaries combined make the start of the independent life difficult for the millennial generation. The higher cost of living diminishes the means the young adults have for saving and therefore it is challenging to find a way out of the struggle. Millennials, who are used to being surrounded by digital services, expect effortless interaction when dealing with everyday errands, including financial matters. However, the financial services industry is still lagging behind, even though in the increasingly saturated application market, it seems like there is an app for everything. Extensive research has been done on the millennials’ money management habits and a few studies have examined the technological advancements’ effect on the financial services industry. The aim of this study is to investigate the Swedish millennials’ engagement in wealth management and their expectations for mobile financial services. Additionally, it aims to identify how well the financial services industry understands the millennials’ needs and expectations for mobile financial services. The study was conducted through a survey with 101 Swedish millennials and interviews with three millennials and four representatives from the financial services industry. Findings indicated that the millennials are engaged in wealth management activities, but do not have a clear strategy for it. The results show that the financial services industry experts understand millennials relatively well, but there is still a gap between the millennials’ and industry experts’ perceptions of mobile financial services.De stigande bopriserna i kombination med stagnerande löner försvårar starten pa ett självständigt liv för millenniegenerationen. Den högre levnadskostnaden minskar medlen som unga vuxna har för att spara och därmed är det utmanande att hitta en väg ut ur problematiken. Millenniegenerationen, som är van vid att vara omgiven av digitala tjänster, förväntar sig smidig interaktion vid utförande av vardagsärenden, däribland finansiella uppgifter. Emellertid släpar den finansiella sektorn efter, även om det alltid verkar finnas en applikation för alla tillfällen på den alltmer mättade applikationsmarknaden. Omfattande forskning har gjorts gällande millenniegenerationens penninghantering och ett antal studier har undersökt teknikutvecklingens effekt pa finansbranschen. Målet med denna studie är att undersöka den svenska millenniegenerationens engagemang i förmögenhetsförvaltning och deras förväntningar på mobila finansiella tjänster. Studien gjordes genom en enkätundersökning med 101 svenska millennials samt intervjuer med tre millennials och fyra representanter från den finansiella sektorn. Resultaten tyder på att millenniegenerationen är engagerad i förmögenhetsförvaltning, men utan att ha en tydlig strategi för det. Resultaten visar att experter inom finansbranschen förstår millenniegenerationen relativt väl, men att det finns gap mellan millenniegenerationens och branschexperternas uppfattning om mobila finansiella tjänster.
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Eichhorst, John. "Green Bay and Fox Valley area hospitality industry expectations of graduates from the Hospitality and Tourism Management Program from Fox Valley Technical College." Menomonie, WI : University of Wisconsin--Stout, 2005. http://www.uwstout.edu/lib/thesis/2005/2005eichhorstj.pdf.
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Wang, Yi. "Dimensions of guest house service: perceptions of owners and expectations of business travellers." Thesis, Nelson Mandela Metropolitan University, 2005. http://hdl.handle.net/10948/d1006215.
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The need for successful management of a guest house in the increasingly competitive hospitality industry in South Africa, compels guest house owners to understand their customers’ needs and deliver service of acceptable quality. The objective of the research is to find out what business travellers expect from a guest house and how these expectations compare with the perceptions of guest house owners in Port Elizabeth. Conclusions drawn from this research would also benefit guest house owners in other parts of the country. A literature review was conducted to provide an understanding of the nature of service and the role “evidence of service” can play in the perception of quality. The empirical study aimed at comparing business travellers’ expectations of guest house service with guest house owners’ perceptions of their guests’ expectations. The empirical findings showed that business travellers deemed secure parking and professionalism of staff as the most important attributes, while guest house owners thought it would be friendliness of front desk staff and efficient handling of complaints. Moreover, both groups indicated that cleanliness of rooms and services performed by staff adequately the first time, were of particular importance. It was also found that the importance rating of the different service dimensions were not significantly influenced by the business travellers’ gender, managerial position, nights of stay or by the guest house grading. The study proposes that guest house owners continue to focus on strategies for training and developing competent employees, simplify the steps of service delivery and improve on the standards of the servcie to ensure that business facilities are in line with the expectations of business travelers.
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Hancock, Wayne Mitchell, of Western Sydney Hawkesbury University, and of Science Technology and Agriculture Faculty. "Towards a farming systems approach to tree nut research in Malawi." THESIS_FSTA_XXX_Hancock_W.xml, 1992. http://handle.uws.edu.au:8081/1959.7/413.
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This thesis covers years of field work in Malawi, Africa by the author as a Research Agronomist (Tree Nuts) for the Government of Malawi. The thesis is an action research type with core and thesis projects which are closely linked. The client group are large estate managers who control the tree nut industries in Malawi. The political, economic and historical perspectives are different from those commonly faced by Australian agronomists and the isolated location of the work make this a unique study. The thesis includes sections on plantation or estate agriculture, farming systems approaches to research and problem solving, systems concepts in agricultural settings and action research concepts. These provide a framework for the study within the constraints of the government research system and industry expectations. The body of the thesis is a review paper presented to estate managers and co-researchers after one year's work. Relevant outcomes of the study are presented. The discussion draws together the outcomes through reflection on the process and methods used. Advantages and disadvantages are considered and risks, such as the dangers to the researcher of this type of study, are highlighted.Master of Science (Hons)
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Collet, Francois H. "Status Conservatism Pervasion: General Expectations of Quality and Alliance Partner Selection in the Software Industry 1996-2002." Thesis, University of Oxford, 2005. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.487181.
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In research on organizational status, the level of uncertainty determines the e.xtent to which status is used as a stand-in for accurate information on product quality or organizational capabilities. In this thesis I show that service-oriented software firms lay greater emphasis on status than productoriented firms when selecting alliance partners despite facing a lower level of uncertainty. The logic of status is over-prevalent in service oriented organizations as a result of the general level of uncertainty in this type of business. Theoretical predictions are tested using data on 6984 alliance partner selection events in the global software industry between 1996 and 2002. The empirical analy!'es offer strong support for the theory. This theoretical and empirical contribution to the literature on organizational status is based on a theoretical reflection on the concept of habitus and an examination of some of the theoretical foundations of social networks theory in the field of economic sociology. This reflection results in two contributions to theory. First, I show that the old notion of habitus, revived by sociologist Pierre Bourdieu, differs from Herbert Simon's notion of bounded rationality. I show that whilst they share the same fundamental view, habitus points to a number of important issues that are either not considered by Simon or outside the purview of his scientific interest. I make clear that this comparative analysis is not an exercise of theoretical exegesis but rather an inquiry with some methodological stakes. I explain how it can be useful in the design of hypotheses on agents' adaptive capabilities. Second I examine Mark S. Granovetter's theory of social networks as moderator of economic interest. I show that the choice to associate the theory with Max \X'eber's concept of Economic Social Action is dif?cult to justify. I also argue that theories that look at the role of social networks in economic activity should make clear that economics skills are learned and networks dependent on some structural conditions in order to avoid false generalizations and spurious interpretations.
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Botes, Herman. "Exploring critical citizenship and globalization discourse to conscientize industry expectations of design education at Universities of Technology." Thesis, Stellenbosch : Stellenbosch University, 2015. http://hdl.handle.net/10019.1/96830.
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Thesis (MA)--Stellenbosch University, 2015.ENGLISH ABSTRACT: Design educators are expected to demonstrate a high level of confidence in the industry for which they are preparing students. When I reflected upon my own design industry and higher education experience while engaging with critical citizenship and globalization discourse, my confidence in and perceived authority of the design industry became challenged. I came to the realization that it could be useful to view the demands from the neoliberal design industry on design education through the lenses of critical citizenship and globalization. The insights gained from such an investigation could assist design educators involved in developing new design programmes to conscientize the expectations set by the design industry. It is argued that the conscientizing of expectations set by the design industry could be achieved by focusing on conscientizing design graduates that may in turn influence the design industry at large. The main aim of the study is to create a conceptual framework that supports theoretical concepts that could conscientize industry expectations of design education. The main research question thus questioned how critical citizenship and globalization discourse could be used to conscientize industry expectations of design education at Universities of Technology (UoTs). The objectives of the study are twofold: to identify, firstly, current industry expectations of design graduates from a University of Technology in South Africa and, secondly, to identify theoretical concepts in critical citizenship and globalization discourse that could be used to conscientize industry expectations of design education at UoTs in South Africa. Theoretical concepts in critical citizenship and globalization discourse were identified through a literature review; the identified concepts were used to develop a conceptual framework. The empirical section of the research design consisted of a case study that included industry interviews, alumni surveys and my own experience as the main sources of data. The theoretical concepts identified in the literature review of critical citizenship and globalization discourse were used to structure an inductive content analysis of empirical data collected to identify possible theoretical concepts that can be used to conscientize industry expectations of design education. The picture that emerges from this study creates a worrying image of a profession in crisis. I identified the urgent need to instil compassion into design education so that our alumni can intuitively act against situations where their dignity is under threat. This can be done by means of inclusion of critical citizenship and globalization discourse in curriculums of design programmes at UoTs. The theoretical concepts in critical citizenship and globalization discourse that can possibly be used to conscientize industry expectations of design education at UoTs are identified as: transformation, diversity, racism, social disparity, visual culture, civic identity, civic engagement, ethical relationships, shared participation, problemsolving, critical thinking, and imagination skills. I also conclude that the debate regarding the conscientizing of the design industry is of such importance that it should not be limited to only critical citizenship and globalization discourse ‒ the debate must go further and deeper.
AFRIKAANSE OPSOMMING: Daar word van ontwerp-dosente verwag om 'n hoë vlak van vertroue te toon in die industrie waarvoor hul hul studente oplei. Terwyl ek sou meedoen aan die diskoers rondom kritiese burgerskap en globalisering, het ek besin oor my eie ervaringe rakende die ontwerp-industrie en hoër opvoeding en sou uiteindelik my vertroue in en vermeende inspraak sover dit die ontwerp-industrie aangaan, bevraagteken. Daar is tot die besef gekom dat dit voordelig kan wees om die eise wat die neoliberale ontwerp-industrie aan ontwerp-onderrig stel, te beskou vanuit die hoek van kritiese burgerskap en globalisering. Die insigte verwerf deur middel van so 'n ondersoek kan ontwerp-opvoedkundiges betrokke by die ontwikkeling van nuwe ontwerp-programme van diens wees in hul poging om die verwagtinge gestel deur die ontwerp-industrie sensitief te verskerp. Daar word aan die hand gedoen dat so 'n sensibilisering betreffende die verwagtinge gestel deur die ontwerp-industrie haalbaar is deur te fokus daarop om ontwerp-graduandi insgelyks te sensibiliseer en wat op sy beurt die ontwerp-industrie breedvoerig sal raak. Die hoofoogmerk van die studie is om 'n konsepsuele raamwerk daar te stel welke teoretiese konsepte ondersteun wat 'n sensitiewe bewussyn kan kweek sover dit industrie-verwagtinge rakende ontwerp-onderrig aangaan. As sodanig het die hoofnavorsingsprobleem dus gevra na hoe die diskoers rondom kritiese burgerskap en globalisering aangewend kan word om industrie-verwagtinge insake ontwerponderrig by Universiteite vir Tegnologie (UvT's) te sensibiliseer. Die oogmerk van hierdie studie is tweevoudig: om, eerstens, huidige industrie-verwagtinge rakende ontwerp-graduandi van 'n UvT in Suid-Afrika te identifiseer en, tweedens, om teoretiese konsepte rakende die diskoers rondom kritiese burgerskap en globalisering te identifiseer wat aangewend kan word om industrie-verwagtinge rakende ontwerp-onderrig by UvT's in Suid-Afrika sensitief te verskerp. Teoretiese konsepte in die diskoers rondom kritiese burgerskap en globalisering is geïdentifiseer deur middel van 'n literatuuroorsig; die geïdentifiseerde konsepte is naamlik aangewend om 'n konsepsuele raamwerk te ontwikkel. Die empiriese afdeling van die navorsingsontwerp het bestaan uit 'n gevallestudie wat onderhoude in die industrie, opnames onder alumni asook my eie ervaringe rakende die ontwerp-industrie as hoofbronne van data ingesluit het. Die teoretiese konsepte geïdentifiseer as deel van die literatuuroorsig rakende die diskoers rondom kritiese burgerskap en globalisering is aangewend om struktuur te verleen aan 'n induktiewe inhoudsanalise van empiriese data versamel om moontlike teoretiese konsepte te identifiseer wat aangewend kan word om industrie-verwagtinge rakende ontwerponderrig te sensibiliseer. Die beeld wat deur hierdie navorsing geskets is, skep 'n onrusbarende beeld van 'n professie wat 'n krisis deurmaak. Ek het die dringende behoefte geïdentifiseer om toegeneentheid en deernis by te bring in ontwerp-onderrig sodat ons alumni intuïtief kan optree in gevalle waar hul menswaardigheid in die gedrang sou kom. Dit kan bereik word deur die insluiting van kritiese burgerskaps- en globaliseringsdiskoerse in die kurrikulums van ontwerp-programme by UvT's. Die teoretiese konsepte in die diskoers rondom kritiese burgerskap en globalisering wat moontlik aangewend kan word om industrie-verwagtinge rakende ontwerponderrig by UvT's te sensibiliseer, is geïdentifiseer as: transformasie, diversiteit, rasisme, sosiale ongelykheid, visuele kultuur, burgerlike identiteit, burgerlike verpligtinge, etiese verbintenisse, deelgenootskap, probleemoplossing, kritiese denke asook vaardighede met betrekking tot die inspan van die verbeelding. Daar is voorts tot die slotsom geraak dat die debat rondom die kweek van 'n sensitiewe bewussyn in die ontwerp-industrie van sodanige belang is dat dit nie beperk behoort te word tot alleen die diskoers rondom kritiese burgerskap en globalisering nie ‒ die debat móét eenvoudig verder en meer indringend gevoer word.
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Semrad, Kelly J. "Discounting an empirical justification for its value in the lodging industry." Doctoral diss., University of Central Florida, 2010. http://digital.library.ucf.edu/cdm/ref/collection/ETD/id/4566.
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Based on the findings of the statistical procedures performed and the theoretical framework, the study contends that previous research may have incorrectly modeled room price expectations; elected to use inappropriate statistical tests; and, therefore, may have entertained misleading conclusions regarding the relationship between discounting of hotel room rates and hotel financial performance. Through use of an error correction model, the major findings of this study imply several concepts: that residuals may be treated as a variable within the study's model in order to better understand the short run dynamics that may lead to equilibrium correcting room price positions over the long run of time; that discounting room rates works in the short run; and, that managers use a rational price setting strategy to set future room rates. All of the aforementioned concepts fall within accordance of the rational expectations theory. The study concludes that while the constant room rate adjustments observed in the lodging industry may display what appears to be a random structure that deviates from the expected systematic, or stable, financial performance of a hotel over time, the deviations in performance are actually a rhythmic synthesized process of market information from past and current times. Hence, hotel managers appear to be using a backward looking model to forwardly project optimal room rates to match uncertain consumer demand. The empirical assessment employed in this study supports this determination.; The central focus of this study is to provide an empirical explanation regarding the efficacy of the managerial expectation formation process as it contributes to the understanding of discounting room rates as a rational strategic phenomenon in the lodging industry. The study assesses the nature of the relationship between discounting hotel room rates and hotel financial performance when considering the non-stationary conditions of a time series data set. The study was rooted in an operational based perspective with regard to the challenges presented by the perishable nature of room night sales--the loss of which may impact a manager's fundamental responsibility: to generate maximum revenue from the existing hotel room capacity. Of critical importance to this study is whether the incremental use of discounting room rates could work to correct for temporal periods of decreased demand and thus increase short-term hotel financial performance. There is limited research regarding the empirical relationship between discounting room rates and hotel financial performance, as well as the internal process that a hotel manager uses to determine an accurate room rate that corresponds to seasonal lodging market demand conditions. An empirical foundation for this practice is lacking in the extant hospitality literature. Literature reveals that, although the lodging industry commonly incorporates discounting as a pricing strategy, recent research implies that high occupancy levels at discounted room rates do not necessarily lead to an increase in hotel financial performance. The contrast then between what is practiced and the recommendations from pricing strategy studies has led to lack of consistent agreement in current lodging literature regarding how discounting of hotel room rates relates to hotel financial performance.; This study is at the forefront in its use of the methodological procedures that support a theoretical framework capable of providing explanations regarding managers' internal process of discounting as an effective pricing strategy that could compensate for times of decreased room demand. An econometric case study research design was used in conjunction with a cointegration analysis and an error correction model (none of which are otherwise appropriated as assessment tools in the lodging industry). These applications provide a means to understand the expectation formation process of managers' room price setting strategies. They also assess the empirical nature of the relationship between the variables by accounting for the erratic variations of room demand over time as induced by random error fluctuations. A non-deterministic system was assumed and supported through the analysis of the stationarity conditions of the time series data set under investigation. The distinguishing characteristics of a dynamic system that are recognized as traits of the lodging industry are further supported by the theoretical framework of the rational expectations theory and the cobweb model. The results of the study are based on secondary financial data sets that were provided by a midscale independently owned leisure hotel in the Orlando, FL market and that is located on Walt Disney World property. The results of this study delineate from the current normative economic recommendation based on descriptive research that claims discounting hotel room rates does not increase hotel financial performance. The current study does not draw an association between the variables from the presupposition of a deterministic marketplace, nor does it recommend to managers to hold a constant average daily rate over time.ID: 029049754; System requirements: World Wide Web browser and PDF reader.; Mode of access: World Wide Web.; Thesis (Ph.D.)--University of Central Florida, 2010.; Includes bibliographical references (p. 171-183).
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Beytell, Carinda Christien. "Customer expectations and satisfaction with fitness facilities in the North–West Province / by C.C. Beytell." Thesis, North-West University, 2010. http://hdl.handle.net/10394/4605.
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One of the major challenges facing service businesses today is the rapidly changing and highly competitive nature of service industries. As a result, customer expectations are also rising quickly. Increased competition in this regard has resulted in fitness facilities in particular aiming to improve their services in order for these businesses to differentiate themselves from their competitors. By improving their services, fitness facilities can better satisfy the needs of their members. Therefore, fitness facilities need to identify those service elements which are important to their members in order to satisfy members' service needs by improving the quality of services delivered.
The primary objective of the study is to determine whether customers of fitness facilities in the North West Province are satisfied with the services that are provided by these facilities. The research study on fitness facilities was based on descriptive research in order to allow for the identification of service elements that are important to members of fitness facilities. During the course of the study, secondary data was used for the literature review in order to investigate the research problem through the use of publications such as books and reliable academic and research articles. A quantitative research design was used in the form of self–administered questionnaires with a view to determine the level of customer satisfaction as well as the desires, perceptions and expectations of members regarding fitness facilities. Pre–testing of the questionnaire was also performed during this study to ensure that the collection and analysis of data would proceed as smoothly as possible.
Self–administered questionnaires were distributed to members of fitness facilities from the 17th of May to the 26th of May 2010 by three fieldworkers in the cities of Potchefstroom and Klerksdorp in the North West Province. A convenience sampling method was used, which implied that respondents who were readily available and willing to complete the questionnaire at selected fitness facilities were selected for participation in the study. Furthermore, an exploratory factor analysis was used to identify those service elements which are important to members of fitness facilities. Ten factors were identified, namely personnel professionalism, equipment condition, membership possibilities, fitness programmes, convenience issues, medical assistance, cleanliness, information availability, membership preferences and the opportunity to exercise in another town.
The results indicated that differences exist in terms of respondents' gender, levels of education as well as differences between various age groups and the ten identified importance factors. Results also showed that customer satisfaction can influence customer behaviour, as satisfied customers would recommend the fitness facility to others and want to have a long–term relationship with the fitness facility.
It is recommended that fitness facilities need to focus on those service elements that members view as important when planning and maintaining their service offerings. Furthermore, fitness facilities need to realise that all their members do not view the importance of service elements in the same way, and therefore they should deliver services specifically tailored to various age groups, levels of education and gender.
Recommendations for future research include that a similar study can be conducted for individual fitness facilities, because fitness facilities are unique and have different capabilities to deliver services. When conducting a study for each individual fitness facility, a relevant comparison can be made between the services that the specific fitness facility offers and what the members of that fitness facility really want or view as important. Specific strategies can then be recommended to the individual fitness facility with a view to improve their service offering and concomitantly increase their member satisfaction.Thesis (M.Com. (Marketing Management))--North-West University, Potchefstroom Campus, 2011.
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Hechter, Tremaine. "Investigating consumer expectations for a bankcard service in the South African food and retail industry : a servqual application." Thesis, Stellenbosch : Stellenbosch University, 2013. http://hdl.handle.net/10019.1/97406.
Full textAbstract:
ENGLISH ABSTRACT: South Africans have over the past few years called for more affordable banking.
Some retailers have looked at the opportunities and entered into the financial services space. The question remains as to why consumers would want to pay bank charges to have a bankcard when the card is actually used to pay for goods at retailers who can deliver the service themselves at a saving to both the customer and the retailer?
The aim of this study was to determine customer expectations for a bankcard service offering in the South African food and retail industry with the emphasis on consumer behaviour and expectations, bankcards, services and SERVQUAL.
This is a SERVQUAL application and a comprehensive literature of this topic is followed with a questionnaire outlining the expectations for such a service. SERVQUAL measures the gap between expectations and perceptions. In this study only expectations are measured as one of South Africa’s major food retailers was used and they do not offer this service at present.
Various hypotheses were constructed to measure the expectations for attributes around this service. The attributes were trust, safety, cost, loyalty, open-loop versus closed-loop and mobile. Customer preference on payment methods was also determined when paying for different basket sizes. The results showed overwhelming evidence in favour of expectations for a bankcard service offering by retailers.
This research can be used to address the major challenge South Africans and retailers face with high banking charges and address the challenge everyone has with regards to the risk associated with cash handling. Education on this topic is paramount and this could further pave the way for mobile phones replacing bankcards in the future which have also been researched as part of this topic.
Further research is necessary to determine the characteristics of a bankcard product in a retail environment.
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Ngetich, Willy Kiprotich. "An investigation of industry expectations on industrial engineering graduates: a case study of development programmes in South African universities." Thesis, Cape Peninsula University of Technology, 2012. http://hdl.handle.net/20.500.11838/1233.
Full textAbstract:
Submitted in fulfilment of the requirement for the degree
MAGISTER TECHNOLOGIAE
in
Quality
Faculty of Engineering
CAPE PENINSULA UNIVERSITY OF TECHNOLOGY, 2012Post apartheid South Africa experienced major economic turbulence with poverty, unemployment and skills shortage, with most manufacturing and other key economic sectors affected by poor productivity and a subsequent downsizing of their labour work force. At the same time, many economic opportunities arose, including the full impact of globalisation, the emergence of China and Africa as economic partners and becoming a full member of the Brazil, Russia, India, China and South Africa (BRICS) economic development group by the year 2010. The government and business communities at large realised the necessity for skills augmentation in order to expedite economic development and alleviate the scarcity of employment opportunities and growth across the major economic sectors. The backdrop of the economic upheaval of 2008 and 2009 placed manufacturing firms under pressure to reconsider their current operational strategies by streamlining their organisations and adopting aggressive lean and cost saving approaches in order to remain competitive. There is a perceived lack of alignment between industry and institutions alike, sometimes resulting in a perception that graduating industrial engineers do not entirely match industry expectations. Thus, it is imperative to explore the articulation and relationship between those industries that rely on the skills of industrial engineering technologists and the graduate industrial engineers with emphasis on the skills expectations as stressed by the national priorities and the academic capacity to meet these skills expectation in today’s competitive professional arena. This perceived lack of alignment between end user requirements and the service provided falls within the ambit of the field of quality management. This study focuses on two main sample groups within two areas of interest: • The industrial engineering student community and their respective academic environments; and • the relevant industrial engineering industry and its working environment. A self-administered questionnaire coupled with a number of interviews is employed in order to gather the required data. Grouped samples, involve the relevant industry employers, students and academic institutions. The research explores the pertinent roles and responsibilities expected of industrial engineers and industrial engineering technologists on entry into the working environment, as compared to the current level of training offered by various institutional bodies as expressed by the South African qualifications authority (SAQA) and the national qualifications framework (NQF). The validation of the analysis and outcomes of the study culminates through the exploration of the following: • The influence of skills levels on productivity within the relevant industrial engineering industries. • The demand and supply of industrial engineering skills. • Skilling industrial engineering graduates for their required roles and responsibilities. • Governing bodies responsible for the curriculation of industrial engineering programmes, offered by institutions of higher learning. The study aims to proffer valuable knowledge by identifying better opportunities for employment in the industrial engineering field, the addition of value towards better industrial engineering schooling and output quality of students emerging from institutions, and lastly superseding earlier misconceived perceptions of industrial engineering.
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Radermacher, Alex. "Evaluating the Gap Between the Skills and Abilities of Senior Undergraduate Computer Science Students and the Expectations of Industry." Thesis, North Dakota State University, 2012. https://hdl.handle.net/10365/26744.
Full textAbstract:
A large emphasis is placed on improving student education. Every year researchers propose new teaching methods and suggest improvements to existing methods. However, recent computer science and software engineering graduates continue to face difficulties when beginning their professional careers. This thesis reports the results of a systematic literature review that examined the knowledge deficiency among graduating students beginning work in the software industry. Following the literature review, interviews with industry managers and surveys of graduating students were undertaken to examine additional knowledge deficiencies among graduating students. The results from the literature review and the additional studies show that students lack proficiency with software development tools, knowledge of software testing, and teamwork and communication skills. The results of this research can be used by both educators and industry managers to identify potential areas of improvement for students and new hires.
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Hammarsten, Oskar, and Sofie Hägerbrand. "The unexplored power of buzz in the video game industry." Thesis, Högskolan i Halmstad, Akademin för ekonomi, teknik och naturvetenskap, 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:hh:diva-42316.
Full textAbstract:
Background: The global video game industry is today bigger than both the film- and music industry and is subject to a lot of competition. Companies are always looking for alternative ways to reach consumers and buzz is identified as a crucial success factor by many scholars. From real life examples, buzz is shown to have both positive and negative effects. There is however little knowledge about the phenomenon and what role buzz can play in the customer-based brand equity (CBBE) of video game companies. Purpose: The purpose of this study is to gain a better understanding about buzz and examine what role it plays in customer-based brand equity for companies within the video game industry. Method: A deductive approach was adopted and in order to fulfil the purpose of the study, a qualitative study (i.e. a case study) was deemed suitable. Interviews were held with five companies within the video game industry. Also, observations were made of how the companies work with their promotion and creation of buzz during the pre-release period. Theoretical framework: The theoretical framework consists of theories regarding the buzz phenomenon and CBBE. These were combined in order to examine the potential role buzz plays in the context of CBBE. Findings: Buzz is shown to play a big role in the video game industry but is becoming increasingly difficult to maintain. It is also found that buzz can have a “life of its own” and become unmanageable through speculations. Speculations can lead to higher expectations and pseudo-promises[1], making buzz even more difficult to manage. Regarding CBBE, buzz plays a role in all aspects. However, it is shown to play a different role in the CBBE of video game companies depending on how high the brand loyalty is within that company. The study also results in a conceptual model, illustrating buzz and what role it plays in the CBBE of video game companies both pre-release and post-release.
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Dahiya, Sushil. "Cleantech SMEs’ Expectations and Perceptions of an Established Community-based Intermediary Moving into their Sector." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/23918.
Full textAbstract:
Innovation intermediaries provide a range of services to assist firms during the process of innovation. How SMEs perceive innovation intermediaries is an area of investigation that would provide important information on how innovation intermediaries’ assist small and medium enterprises (SMEs). This study focuses on the cleantech industry and explores SMEs’ expectations and perceptions of an established community-based intermediary (CBI) moving into their sector. A qualitative research methodology was adopted to collect data from 15 sample SMEs. In regards to SMEs, the findings show that cleantech companies face financing, partnerships, marketing, sales, regulatory and bureaucratic challenges. In regards to innovation intermediaries, the findings showcase how CBI, a regional intermediary, is not effective in supporting cleantech SMEs with their sector specific needs or challenges.
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Kim, Jung Hee (Ginny). "Career expectations and requirements of undergraduate hospitality students and the hospitality industry an analysis of differences : a thesis submitted to AUT University in partial fulfilment of the requirements for the degree of Master of International Hospitality Management (MIHM), 2008 /." Click here to access this resource online, 2008. http://hdl.handle.net/10292/477.
Full textAbstract:
The hospitality industry has seen rapid growth through the last three decades. The hospitality industry in New Zealand is still growing steadily. According to the Ministry of Tourism (2008, para. 3), “Visitor expenditure is forecast (from 2008 to 2014) to increase from $13.73 billion to $19.05 billion per annum, an increase of 41.4%” (Ministry of tourism, 2008b). Therefore, in response to the needs of the industry, training providers have established a number of hospitality, leisure, travel and tourism degrees (O'Mahony & Sillitoe, 2001). However, previous studies have identified that hospitality management degrees tend to lack importance in the actual world (Harkison, 2004a, 2004b; Steele; 2003). Hospitality management students seem to rate the value of their degrees higher than do employees in the industry (Collins, 2002; Raybould & Wilkins, 2005). Therefore, there are gaps between the expectations and assumptions of students and those of hospitality professionals, which have led to problems in the hospitality industry. This study has taken three steps to identify: 1) how career expectations, assumptions and requirements differ between undergraduate hospitality management students and management employees in the hospitality industry; 2) The working histories of managerial employees and their perceptions of the industry’s needs; 3) Establish the perceived value of hospitality management degrees amongst hospitality management undergraduate students and the hospitality industry. To do so, a comprehensive literature review was undertaken, and questionnaires were collected from 137 undergraduates enrolled in a Bachelor of International Hospitality Management degree at AUT University and 74 managerial employees in the hotel industry. After an analysis of the data, the researcher examined and compared the results of both groups’ data with relation to the findings of the literature review. The following key points emerged from the research: most students expected that they would work in the hospitality industry after completing their course and supposed that their first work field would be in a Food and Beverage department at a management trainee level. The results of the survey show a match between students’ long-term career expectations and the working history of employees. Students also seem to understand the environment of the hospitality industry well. These results show that students organise well, planning for their future careers, and these results were similar with those of some previous studies (Brien, 2004; Harkison, 2004b; Jenkins, 2001). The results of this study identified similarities and differences of perceptions between undergraduate students and managerial employees in the hotel industry. Similarities of students’ perceptions and managerial employees’ perceptions are; • Commitment is rated as the most important factor in determining success, while personality is rated the most important attribute for an employee in the hospitality industry. • A degree in hospitality management is not recognised as an important qualification by students or employee respondents. Working experience is more important than a bachelor degree of hospitality management for a prospective employee. • Students and managerial employees believe that the hospitality educators know the industry well, although educators and employees have different understandings of career expectations. • Both parties believe that internship might help hospitality students’ careers in the industry. Differences of perceptions between undergraduate students and managerial employees are; • Students believe that knowledge of the industry and experience are the most significant factors for a new employee in the hospitality industry but employees indicate personality. • Employees believe that using initiative skills are the most important factor for an employee’s career development, whereas students answer communication skills. • Students believe that a hospitality management bachelor degree will contribute more to the hotel business but employees believe that having three years’ experience will contribute more. • Students consider that an employee with a bachelor’s degree in hospitality will receive higher starting salaries than someone without, but employees disagree. • Students suggest that a bachelor of hospitality management degree will affect opportunities for promotion, but employees do not share that opinion. This study found that even if students and managerial employees share some common opinions, many gaps still exist between them. Therefore, the researcher suggests recommendations relating to students’ expectations and assumptions of their job entry level, the working environment in the hospitality industry, the needs of the hospitality industry, and the value of a bachelors degree of hospitality management. Furthermore, the researcher identifies some limitations of this study and areas for further research.
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Bexley, James B. "Service quality : an empirical study of expectations versus perceptions in the delivery of financial services in community banks." Thesis, University of Stirling, 2005. http://hdl.handle.net/1893/94.
Full textAbstract:
This study is an in-depth empirical investigation that seeks to compare consumer expectations to perceptions in the delivery of service within community banks in the southern United States. It has as its aim to develop a useful instrument to evaluate service quality by comparing consumer expectations to their perceptions of delivered service. An additional purpose is to determine bank chief executive officers’ ability to predict consumer expectations in the area of service delivery. The theoretical portion of the study focused upon a review of the history of banking in the United States and its subunit, the State of Texas, which is uniquely different from the banking systems of Europe and Asia. The literature was also examined to review service quality and customer satisfaction. In order to examine methods to predict service quality in community banks, an investigation was carried out among consumers of fifteen community banks in the southern United States. The collection of the data was driven by six research hypotheses and involved two questionnaires. One questionnaire ask for customer expectations versus perceptions. A second questionnaire required the chief executive officers of the consumers’ banks to state their perceptions of what their consumers expected in the way of service delivery. The main findings of the research built upon and extended the research by Ittner and Larcker (1996) which noted that the three prime components of customer satisfaction revolved around three specific antecedents—perceived quality, perceived value, and customer expectations, the study strongly reinforced and confirmed the importance of the three antecedents. This study indicated that while expectations are very high, perceptions are also high, but not as high as expectations. Milligan (1995) advanced the idea that it should be obvious that the element of service quality was the primary driver in bank selection, but no confirmation study was made by him or others comparing the five factors (service quality, location, advertising, recommendation of others, and service charges/fees). This study concluded that service quality was the most important factor in the selection of a community bank in the southern United States. With no specific literature relating specifically to bankers’ perceptions of service delivery expectations by consumers, one of the most significant findings in this study noted that 77.3 percent of the responses to the questions indicated a match of bankers’ perceptions with consumers’ expectations. While outcomes indicated that perceptions were equal to or greater than expectations, this does not conclusively prove that satisfactory service quality will tend to be associated with outcomes equal to or above expectations. This could indicate that the customers did not expect much in the way of outstanding service. Based upon results obtained from surveys, there appears to be a high likelihood that a bank could reasonably predict the retention of customers using the overlaid plots that in this study show high expectations and high perceptions. However, this study could not conclusively substantiate that gender, income, and education impact service quality in community banks. Given the limited amount of literature relating to the delivery of service quality by community banks in the United States, this study provides both researchers and practitioners an empirical study of both consumers’ and bankers’ expectations and perceptions of service delivery, which had not been fully explored in the past.
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Zwane, Faith Nomakhosazana. "An analysis of skills expectations of learners versus employers : the case of culture, arts, tourism, hospitality and sport SETA / Faith Nomakhosazana Zwane." Thesis, North-West University, 2012. http://hdl.handle.net/10394/9870.
Full textAbstract:
The economic growth in the tourism industry is changing the structure of labour markets, increasing the level of competitiveness and thereby creating a need for improved labour productivity and a more flexible workforce. Education and the creation of employment are among the key priorities of the South African government. This process can be successful only if companies raise performance and productivity standards through the enhancement and development of skills. To succeed in the rebuilding process, it is imperative that the various stakeholders interact to establish the composition of the relevant skills and qualifications required. Consequently, the growth of job opportunities in the tourism sector has uncovered various challenges, including gaps in the areas of education, training and development. These gaps have resulted in low levels of productivity and are currently creating unsatisfied expectations for students and job providers. Hence, it is a priority of government to develop quality Learnerships and Internships in South Africa to improve skills and the qualifications of the tourism workforce. Employers are increasingly conscious of the value for money from their investments in training and are demanding that training be more deliberately aligned with the strategic needs of their organisations. However, the tourism industry is still complaining that learners are not adequately prepared for the workplace and the learners believe that they have sufficient knowledge to meet the needs of the industry.
The purpose of this research was to analyse the skills expectations of learners versus employers: the case of the Culture, Arts, Tourism, Hospitality and Sport SETA (CATHSSETA). To achieve this aim, the following objectives were set: to analyse literature concerning human resource management with the main focus falling on training, to contextualise the current tourism education environment in South Africa, to compare the differences in skills expectations between learners and employers in the tourism industry and, lastly, to draw conclusions and make recommendations regarding the skills expectations in tourism education. This was achieved by conducting quantitative research by means of a structured questionnaire that was distributed to 202 employers and 1023 learners on the CATHSSETA database. The questionnaires were linked and captured on an online program named SurveyMonkey. The application of SPSS, descriptive statistics, Factor Analysis, Confirmatory Factor Analysis, ANOVA and t-tests resulted in indicating various significant differences between skills expected by employers and skills presented by learners.
These statistical analysis methods were used to demonstrate the gaps between the skills expectation of the role players. It was surprising to find that significant differences existed for most skills with the biggest gaps on self-reliance and people skills. The employers’ survey reflected that a priority for employers is customer orientation and learners’ willingness to learn. In all instances, employers expected learners to be better skilled than was the actual case. The results suggest that the learners are unable to adhere to the current demands of the industry. It was also found that learners rated their own skills much higher than the perception of employers.
The results of this study can be used to assist CATHSSETA in improving their current training programmes to ensure they meet the needs of the broader tourism industry. It can also be used as a guideline for any training institution for improving the current tourism training programmes. This will contribute to the overall quality and sustainability of the tourism industry.Thesis (MCom (Tourism Management))--North-West University, Potchefstroom Campus, 2013.
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Hancock, Wayne Mitchell. "Towards a farming systems approach to tree nut research in Malawi." Thesis, View thesis, 1992. http://handle.uws.edu.au:8081/1959.7/413.
Full textAbstract:
This thesis covers years of field work in Malawi, Africa by the author as a Research Agronomist (Tree Nuts) for the Government of Malawi. The thesis is an action research type with core and thesis projects which are closely linked. The client group are large estate managers who control the tree nut industries in Malawi. The political, economic and historical perspectives are different from those commonly faced by Australian agronomists and the isolated location of the work make this a unique study. The thesis includes sections on plantation or estate agriculture, farming systems approaches to research and problem solving, systems concepts in agricultural settings and action research concepts. These provide a framework for the study within the constraints of the government research system and industry expectations. The body of the thesis is a review paper presented to estate managers and co-researchers after one year's work. Relevant outcomes of the study are presented. The discussion draws together the outcomes through reflection on the process and methods used. Advantages and disadvantages are considered and risks, such as the dangers to the researcher of this type of study, are highlighted.
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Jarvis, John E. "Strategies for Improving First-Line Supervisor Problem-Solving Abilities in the Retail Supermarket Industry." ScholarWorks, 2016. https://scholarworks.waldenu.edu/dissertations/3037.
Full textAbstract:
First-line supervisors in U.S. retail organizations are unable to resolve nearly 34% of typical daily customer problems for their organizations. The purpose of this single case study was to explore the strategies retail supermarket managers have used to improve 1st line supervisor problem solving abilities within a retail supermarket company in Winston-Salem, North Carolina. The conceptual framework for this study was the skills-based leadership model. Data were collected from semistructured interviews with 4 retail store manager participants with a successful record of improving first-line supervisor problem solving abilities. Additionally, the review of company documents including training guides, training checklists, job descriptions, annual goal setting templates, and company website postings supplemented the semistructured interviews. Data analysis entailed coding, conceptualizing concepts and ideas, identifying themes, and member-checking to ensure the trustworthiness of interpretations. Based on the methodological triangulation of the data collected, 4 themes emerged after the data analysis: (a) the importance of communicating expectations with first-line supervisors, (b) coaching first-line supervisors on performance, (c) first-line supervisor learning and development, and (d) measuring first-line supervisor performance. Findings from this study may contribute to social change by providing insights and strategies that retail store managers can use to improve 1st-line supervisor problem-solving abilities. Improvement in problem-solving abilities may improve employees' lives, communities, and organizational performance.
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Suengkamolpisut, Wallapa. "Examining the gap between employees’ expectations and their experience of HR practices in luxury five-star hotels in Thailand. A cross-sector comparison of local hotels, national and international chains hotels." Thesis, University of Bradford, 2017. http://hdl.handle.net/10454/17207.
Full textAbstract:
Tourism and hospitality play a crucial role in the growth of the Thai economy
and hoteliers need to consider how to retain their talented employees. The
major output of tourism and hospitality is service and this is most critically
driven by the human capital of the organisation and supported by human
resource practices. This study examined workforce expectations and
experiences of work relationships, job security, WLB, pay and remuneration,
PM systems, career promotion, training and development and challenging job
roles in luxury five-star hotels in Thailand. It employs a multi-method research
design using a pragmatic lens, mixed methods and sequential explanatory
design through a survey of 578 respondents, followed by 62 semi-structured
interviews, the study shows that national chain hotels are more willing and
better able to adapt their HR practices initiatives to local conditions when
compared to local and international chain hotels.
Thai hotel employees emphasise harmonious social relations and a physical
closeness to be taken care of by their supervisors and management team like
family members. They are increasingly aware of the need for bundles of HR
practices and managers therefore need to understand their workforce and the
need to incorporate more flexibility in their working practices as part of a brandconsistent
system. Finally, managers need to consider the relational
psychological contract of the workforce and understand workforce
commitment and how this relates to the broader strategy of the organisation.
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Swanepoel, Francina Johanna Petronella. "Experiences of the psychological contract, work engagement and life satisfaction of learners in the chemical industry / F.J.P. Swanepoel." Thesis, North-West University, 2013. http://hdl.handle.net/10394/10605.
Full textAbstract:
The rapid change within the South African workplace and competitiveness of organisations required employed and unemployed individuals to be trained and retrained as a large number of the South African population is unskilled. In the chemical industry employability of individuals is of extra ordinarily importance to both employer and individual. One of the main focuses of the Chemical Industries Education and Training Authority (CHIETA) is to enable learners through the promotion of employability to enter into learnerships to develop the necessary skills to develop sustainable livelihoods (CHIETA, 2011). There are high expectations of the learnerships system which was implemented during 2001 in South Africa. This system is set as a key strategic component of the National Skills Development Strategy, 2011-2016. Learnership programmes are implemented in South African organisations which is a great platform for employee development. Employees are afforded the opportunity to broaden their knowledge in the studied field and gain the needed skills within the organisation (Department of Labour, 1997). Learnerships are seen as a demand driven formal labour market tool, to address the existing need for critical, scarce - high and intermediate - skills levels. Simultaneously, it is seen as an employment-creation mechanism at the low and intermediate skills levels. This statement is a fundamental principle of a survey done on learnerships (Smith, Jennings, & Solanki, 2005). Researchers concluded that learnership programmes are the ideal for employees to acquire the needed skills to become competent and to provide jobs for the unemployed and in this manner enhance employability (Smith et al., 2005). The main aim of article one was to determine the differences in the levels of the psychological contracts, violation of the psychological contract, learners‟ expectations, employability, life satisfaction and work engagement between individual variables (type of learnership contracts, gender, race, age, date of commencement of learnership, date of completion of learnership). A cross-sectional survey design was used. A total of 237 learners completed the questionnaire. The psychological contract scale, violation of the psychological contract scale, learners‟ expectations scale, employability scale, life satisfaction scale, work engagement scale and biographical scale were administered. The results indicated that a statistically significant difference was obtained for age, date of commencement of learnership and date of completion of learnership, but no relationship exists with type of learnership contract, gender and race. The aim of the second article was to determine the relationship between learners within learnership psychological contract, state of the psychological contract, expectations and violations of psychological contract, employability, work engagement and life satisfaction. Furthermore, the study strives to determine whether violation of the psychological contract, learners‟ expectations and employability could predict life satisfaction of learners. A practically significant relationship with a medium effect exists between violation of the psychological contract, state of psychological contract (negative), and employability (positive). A positive practically significant relationship exists between state of psychological contract and work engagement. No relationship was found between employability, life satisfaction and work engagement. A positive practically significant relationship with a medium effect exists between life satisfaction and work engagement. Employer obligations and employability predict life satisfaction. The state of the psychological contract (trust) and life satisfaction predict work engagement of learners.MA (Labour Relations Management), North-West University, Vaal Triangle Campus, 2014
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Tjikongo, Ricardo. "Using a system dynamic approach to understanding the socialisation process of IT graduates." Thesis, University of the Western Cape, 2013. http://hdl.handle.net/11394/3837.
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This study analyses the process that an IT refurbishing organisation used to socialise 15 IT graduates to the norms of the working world. In addition, 5 IT industry and 2 governmental agency interviews were used, and 60 online job advertisements were analysed to develop a System Dynamic model. The main motivation for this study was to develop a system dynamics model of the graduate socialisation process, in an attempt to understand the cause and effect of practical exposure, to bridge the IT skill-expectations gap. The main source of data for the model
was from a-priori coding and content analysis of job adverts, online blogs and reports created by
the students, supported by a review of the existing literature. System dynamics modelling and simulation uses computer generated software to test the behaviour of real world cross discipline problems over time (Sterman 2000). System dynamic studies have been conducted in project management, education, engineering, geography,
sustainable fuel development and agriculture, etcetera. System dynamics is a flexible approach,
as it uses both qualitative and quantitative data to model and address a problem situation,
gathering data from intellectual and observation experiences, as well as written and verbal databases. This research advises on the successful integration of IT graduates into industry by identifying the relevant casual relationships. It recognises that graduates are genuinely interested in a career in IT, despite initial difficulties of adapting to a new career. The study was further strengthened by showing that organisational and governmental requirements vary and that they occasionally recruit based on these varying requirements. Primary and secondary data was combined to model a casual loop diagram as well as a stock and flow diagram, which could benefit curriculum advisors in academia, professors, human resource managers in industry and most importantly recently graduated IT graduates.Magister Commercii - MCom
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KrugerKruger, Liezl-Marié Liezl-Marié. "The influence of relationship intention on satisfaction, loyalty and retention following service recovery in the cellular industry / Liezl-Marié Kruger." Thesis, North-West University, 2014. http://hdl.handle.net/10394/11488.
Full textAbstract:
It is common practice for service providers, such as cell phone network providers, to utilise relationship marketing strategies in an effort to retain their customers and thereby to increase profitability. Customers with relationship intentions are willing to respond to such efforts while other customers will refrain.
Service failures negatively impact relationship marketing efforts and thus complicate service providers’ relationship-building efforts. Therefore, service providers endeavour to restore customers’ post-recovery satisfaction and loyalty through service recovery efforts to retain their customers. However, the influence that customers’ relationship intentions have on this process has not been considered. Previous research on relationship intention in South Africa focussed only on developing a valid and reliable relationship intention measurement scale. For this reason, the primary objective of this study was to determine the influence of relationship intention on customer satisfaction, loyalty and retention following service recovery within the cellular industry. Supporting the primary objective, a model depicting the influence of respondents’ relationships intentions on satisfaction, loyalty and retention following service recovery was developed. Furthermore, a model depicting the interrelationships of the relationship constructive dimensions of the service recovery process uncovered during this study was also developed.
Through non-probability convenience sampling of adults 18 years and older (residing in Johannesburg and the surrounding residential suburbs) who have used a cell phone network provider for three years or longer, 605 respondents completed interviewer-administered questionnaires. Demographic and patronage information, together with respondents’ relationship intentions, attitudes towards complaining, customers’ complaint behaviour, expectations of service recovery, perceived service recovery as well as satisfaction, loyalty and retention following service recovery, were obtained.
Results indicated that no associations exist between respondents’ levels of relationship intention and their relationship lengths, as well as whether they had contractual agreements with their cell phone network providers. It is therefore recommended that instead of using relationship length or contractual agreements, cell phone network providers should use customers’ relationship intentions to identify customers for relationship marketing purposes. Findings from this study furthermore include that respondents’ relationship intentions influence their propensities to complain, as well as the likelihood that they will voice a complaint regarding dissatisfactory service delivery. It is therefore recommended that cell phone network providers use the opportunity to identify customers with relationship intentions through customers’ complaint behaviour.
This study found that respondents’ relationship intentions influence both their expectations of cell phone network providers to take service recovery action, as well as their perceptions of service recovery. Respondents’ relationship intentions also positively influence their satisfaction, loyalty and retention following service recovery. Based on these findings, it is recommended that cell phone network providers should always take corrective action following service failures (such as billing errors in this study), preferably by including at least an acknowledgement, apology, explanation and rectification of the problem as part of the service recovery efforts. Such a combination of service recovery efforts will increase the satisfaction, loyalty and retention of customers with higher relationship intentions.
From the results it can be concluded that customers’ relationship intentions influence their behaviour with regard to propensity to complain, voicing, expectations of service recovery action, perceptions of service recovery, as well as satisfaction, loyalty and retention following service recovery, when service failures occur. The proposed model developed from these findings results in the recommendation that cell phone network providers should view the service recovery process as an interrelated process influenced by customers’ relationship intentions. Cell phone network providers should note that customers with higher relationship intentions will attempt to salvage the relationship when service failures occur, which contributes to their satisfaction, loyalty and retention following service recovery.
This study contributes to establishing relationship intention theory by confirming the positive influence of customers’ relationship intentions on constructive behaviour when service failures occur. Moreover, practical recommendations concerning cell phone network providers’ response to billing errors are proposed. Future research should address the methodological limitations of this study by using probability sampling, and data should be collected from all South African provinces. Real-time service failures should be considered as opposed to the scenario-based approach used in this study. Important influences on customer behaviour when service failures occur, such as the perceived severity of service failure, service failure type, perceived justice and attributions, should also be considered with regard to their influence on the constructs of this study. Lastly, the antecedents of or differences with regard to customers’ relationship intentions based on personality, generational cohort or population group deserve further attention to establish relationship intention as study field within the domain of relationship marketing.PhD (Marketing Management), North-West University, Potchefstroom Campus, 2014.
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Ribeiro, Laudelina Alves. "Indústria de transformação brasileira: uma análise do índice de expectativas dos empresários industriais, investimento privado e emprego (2003-2017)." Universidade Estadual do Oeste do Paraná, 2018. http://tede.unioeste.br/handle/tede/3987.
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Coordenação de Aperfeiçoamento de Pessoal de Nível Superior - CAPES
The study of the Rational Expectations Hypotesis (REH) had its beginning after the 1960’s, setting the economic agents’ rationality as the theoretical base. The economic agents settle their expectations according to the current economic outlook; therefore, the economic environment becomes an important factor in shaping the entrepreneurs’ expectations, since great part of the decisions which entrepreneurs take occur in an economic scenario more uncertain. This dissertation aims to analyse the influence of the brazilian entrepreneurs’ expectations index in the transformation industry sector over the private investment, as well as the employment level in this industry. The period taken to be analysed is 2003-2017, and the data is monthly. The econometric model used to calculate the influence was estimated by the Vector Error Correction Model (VECM). The results show that the entrepreneurs’ expectations index in the processing industry sector had a considerable influence over the decisions of private investment and the level of employment in that sector in Brazil. Thus, a stable economic scenario leads to an increase in the level of confidence in the industry sector, which can stimulate the growth in the industrial sector output and in several other sectors throughout the country.
O estudo da Hipótese das Expectativas Racionais (HER) iniciou-se após os anos de 1960, tendo como princípio a racionalidade dos agentes. Os agentes econômicos formulam suas hipóteses e expectativas com base no contexto econômico atual; logo, o ambiente econômico torna-se um fator influente na formação das expectativas empresariais visto que, na maioria das vezes, a tomada de decisão dos empresários ocorre em um ambiente de incerteza. O presente estudo tem a finalidade de analisar a influência do índice de expectativas dos empresários brasileiros da indústria de transformação sobre o investimento privado e o emprego desta indústria. O período compreendido no estudo é de 2003 a 2017, com a base de dados mensal. Para avaliar os resultados, o método econométrico utilizado foi estimado pelo Modelo Vetor de Correção de Erros (VECM). Os resultados apontam que, no período estudado, o índice de expectativas dos empresários da indústria de transformação influenciou as decisões relacionadas com o investimento privado e com o emprego das indústrias de transformação do país. Sendo assim, um cenário econômico estável proporciona um aumento da confiança dos empresários industriais, fazendo crescer sua expectativa em relação a seus negócios futuros e à economia do país e proporcionando um aumento de seus investimentos industriais, que podem impulsionar o crescimento da atividade do setor industrial e das demais atividades econômicas do país.
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Nouri, Divina. "Boat insurance from the customer’s perspective : - A study on what aspects private policyholders value most in Swedish insurance companies." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2015. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-45500.
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People play a major role in the marketing of services, due to the fact services are intangible, and customers look for ways to determine the quality of services. Since services differ from physical goods, service providers need to understand how they affect their organizations. Furthermore, the criterion for satisfaction is different and the customer participates in the process, hence the interest to study this more thoroughly.
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Milan, Ivkov. "Модели управљања квалитетом ресторатерских услуга." Phd thesis, Univerzitet u Novom Sadu, Prirodno-matematički fakultet u Novom Sadu, 2015. https://www.cris.uns.ac.rs/record.jsf?recordId=94890&source=NDLTD&language=en.
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Свакако да је квалитет један од пресуднихдиференцирајућих фактора, те се зато све већа пажњапридаје његовом управљању. Квалитет представљакључни елемент вредности услуге на основу које сепредузећа позиционирају на тржишту, обезбеђују већетржишно учешће, веће приходе и доприносе задовољствуособља и потрошача. Суштина оријентације ка квалитетуресторатерског производа или услуге, има смисла јединоако се уваже сви аспекти квалитета, односно уколико сеактивности базирају на систему управљања тоталнимквалитетом. Највећа одговорност за управљањеквалитетом свакако је на руководству угоститељскогобјекта. У раду су приказани најчешће коришћени моделиза истраживање задовољства потрошача и квалитетауслуге, а на појединим се базира и спроведеноистраживање, те су они шире објашњени. Такође,приказана су истраживања која су за основ имала моделеSERVQUAL или DINESERV.Предмет изучавања докторске дисертације јестеквалитет услуга у ресторатерству, управљање квалитетомресторатерског производа и задовољство потрошача, односно корисника ресторатерских услуга. Реч је о везиквалитета услуге и задовољства потрошача која настаје наоснову активности руководства ресторана. Зато јепредметом овог истраживања обухваћено испитивањесвих учесника (менаџери, особље и гости ресторана) којиутичу на квалитет, односно перцепцију квалитета услуге.Циљ овог рада је да се утврди постојање иинтензитет јазова који се јављају у пословањуугоститељских објеката. Идентификација пет јазова иувид у елементе на основу којих се јазови појављују,основ је квалитетне анализе пословања и усмеравањаактивности ка унапређењу квалитета услуге уресторатерству.Svakako da je kvalitet jedan od presudnihdiferencirajućih faktora, te se zato sve veća pažnjapridaje njegovom upravljanju. Kvalitet predstavljaključni element vrednosti usluge na osnovu koje sepreduzeća pozicioniraju na tržištu, obezbeđuju većetržišno učešće, veće prihode i doprinose zadovoljstvuosoblja i potrošača. Suština orijentacije ka kvaliteturestoraterskog proizvoda ili usluge, ima smisla jedinoako se uvaže svi aspekti kvaliteta, odnosno ukoliko seaktivnosti baziraju na sistemu upravljanja totalnimkvalitetom. Najveća odgovornost za upravljanjekvalitetom svakako je na rukovodstvu ugostiteljskogobjekta. U radu su prikazani najčešće korišćeni modeliza istraživanje zadovoljstva potrošača i kvalitetausluge, a na pojedinim se bazira i sprovedenoistraživanje, te su oni šire objašnjeni. Takođe,prikazana su istraživanja koja su za osnov imala modeleSERVQUAL ili DINESERV.Predmet izučavanja doktorske disertacije jestekvalitet usluga u restoraterstvu, upravljanje kvalitetomrestoraterskog proizvoda i zadovoljstvo potrošača, odnosno korisnika restoraterskih usluga. Reč je o vezikvaliteta usluge i zadovoljstva potrošača koja nastaje naosnovu aktivnosti rukovodstva restorana. Zato jepredmetom ovog istraživanja obuhvaćeno ispitivanjesvih učesnika (menadžeri, osoblje i gosti restorana) kojiutiču na kvalitet, odnosno percepciju kvaliteta usluge.Cilj ovog rada je da se utvrdi postojanje iintenzitet jazova koji se javljaju u poslovanjuugostiteljskih objekata. Identifikacija pet jazova iuvid u elemente na osnovu kojih se jazovi pojavljuju,osnov je kvalitetne analize poslovanja i usmeravanjaaktivnosti ka unapređenju kvaliteta usluge urestoraterstvu.
Quality is one of the key differentiatingfactors, and therefore, more attention is given toits management. It is a key element of the servicevalue that company uses to position itself in themarket, providing greater market share, higherrevenues and contribute to the satisfaction of staffand customers. The orientation towards quality ofrestaurant product or service makes sense only ifare taken into consideration all aspects of quality,and if the activities are based on a system of totalquality management. The greatest responsibilityfor quality control is certainly on the managementteam of a restaurant. This paper presents the mostcommonly used models for the study of consumersatisfaction and service quality. Some models arethe base of conducted research, and they areexplained in more detail. Also, the thesis presentsstudies based on SERVQUAL or DINESERVmodel.Subject of this dissertation is servicequality in restaurant industry, quality managementand customer satisfaction. It is about therelationship of service quality and customersatisfaction that arises from managementactivities. For that reason, this study included theexamination of all participants (managers, staff and restaurant guests) that affect the quality andperception of service quality.The aim of this study was to determine theexistence and intensity of the gaps that occur inthe restaurant business. Identification of five gapsand insight into the elements that initiate the gapappearance, is the basis of a thorough analysis ofbusiness activities towards improvement of thequality of services in restaurant industry.
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de, Souza Almeida Lilian Maria. "Understanding Industry’s Expectations of Engineering Communication Skills." DigitalCommons@USU, 2019. https://digitalcommons.usu.edu/etd/7493.
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The importance of communication in the engineering profession is widely acknowledged by various stakeholders, including industry, academia, professional engineers, and engineering students. Even though alternative strategies to help students improve their ability to communicate professionally have been approached by many engineering programs across the country, research indicates a continued dissatisfaction of employers when it comes to the performance of engineers as communicators in the workplace. This perspective suggests efforts to improve students’ communication skills in universities may be inconsistent with workplace needs, revealing an apparent gap between what is taught and what is expected from engineering professionals. This gap provides an opportunity for additional research to identify the specific communication competencies required for engineers to succeed in the workplace. Particularly, the requirements of industry concerning engineers’ communication skills need to be understood more deeply, so that new educational interventions may be carefully tailored according to employers’ expectations and that both communication and engineering faculty can revisit their strategies to teach students to become better communicators. In order to obtain a deeper understanding of industry’s expectations concerning engineering communication skills, a qualitative research study was implemented to provide a detailed description of the communication skills practicing engineers need while working in industry. The exclusive focus on industry was pursued through the development of case studies. Four industrial segments (High-Tech, Automotive, Aerospace, and Manufacturing) that employ a significant percentage of engineers in the U.S. were selected. Engineers in leadership positions from each of the selected industrial segments participated in in-depth interviews and discussed about the expected engineering communication skills in industry. The results revealed that: 1) oral communication is prevalent in the engineering profession; 2) engineers need to tailor their messages to multiple audiences and to select the most appropriate type of communication medium; 3) written communication is expected to be clear, concise, and precise; 4) global communication is an increasingly demanded requirement in industry.
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Beard, Julia, and Caroline Tedenlind. "Kompetensbrist och Generation Y’s förväntningar utmanar IT-företag i arbetet med employer branding : Vikten av att bemöta förväntningarna för att attrahera och behålla personal." Thesis, Högskolan i Gävle, Psykologi, 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:hig:diva-29619.
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Syftet med studien var att genom kvalitativ metod undersöka hur företag inom IT-branschen arbetar med employer branding för att bemöta Generation Y’s förväntningar. Studien genomfördes med hjälp av åtta stycken semistrukturerade intervjuer med respondenter från fyra olika företag verksamma inom IT-branschen i Mellansverige. Materialet från intervjuerna analyserades med hjälp av induktiv tematisk analys och utifrån detta kunde fyra huvudteman utläsas. Dessa huvudteman var; En ny generation med nya förväntningar på arbetsplatsen, Betydelsen av en stark företagskultur, Speciellt för IT-branschen samt Kontinuerligt arbete med employer branding. Resultatet visade att företagen är medvetna om skillnader som finns mellan olika generationers förväntningar och arbetar aktivt med employer branding för att kunna uppfylla medarbetarnas psykologiska kontrakt. Vidare visade resultatet att företagen ställs inför många utmaningar i och med den dynamiska IT- branschen och det faktum att en medarbetares psykologiska kontrakt och förväntningar förändras över tid.The purpose of the study was to examine, through qualitative method, how companies within the IT industry work with employer branding to respond to Generation Y's expectations. The study was conducted using eight semi-structured interviews with respondents from four different companies within the IT industry in Central Sweden. The collected data from the interviews was analyzed by means of inductive thematic analysis and four main themes emerged. The main themes were; A new generation with new expectations in the workplace, Importance of a strong organizational culture, Particularly regarding the IT industry and Continuously work with employer branding. The result showed that companies are aware of differences between different generations expectations and work actively with employer branding in order to fulfil the employees psychological contract. Furthermore, the result showed that companies faced many challenges in the dynamic IT industry and the fact that an employee's psychological contract and expectations change over time
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Venter, Jan MP. "An analysis of the expectation gap in the personal financial services industry in South Africa / Jan MP Venter." Thesis, North-West University, 2008. http://hdl.handle.net/10394/4346.
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Zhou, Lu, and Chenyun Qiu. "Cultural Influence on Customer Expectation to Swedish Banking Service : Study of Swedish Banking Industry." Thesis, Mälardalens högskola, Akademin för hållbar samhälls- och teknikutveckling, 2009. http://urn.kb.se/resolve?urn=urn:nbn:se:mdh:diva-6227.
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This thesis is a part of a larger collaboration between students during the spring semester of 2009. The aim was to work together in order to collect more data and allow deeper analysis in the specific area chosen by each student-group. The goal was to come up with advice for banks on how to target immigrants in Sweden. During this process a common theoretical framework was decided on and a questionnaire was developed. The questionnaire was written in English and later translated to several other languages in order to reach some of the target groups that were not fluent in English. The chosen structure of each paper was to write it more like an article than a “traditional” master thesis.
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Romero, Palacios Kattia Sairu, and Palacios Kattia Sairu Romero. "Propuesta para la gestión de expectativas en un proyecto minero : caso proyecto La Granja." Bachelor's thesis, Universidad Católica Santo Toribio de Mogrovejo, 2014. http://tesis.usat.edu.pe/handle/usat/67.
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La presente investigación pretende aportar una propuesta para la gestión de expectativas generadas en las personas y las organizaciones como consecuencia de la exploración y explotación de un yacimiento minero en una zona rural del Departamento de Cajamarca, Provincia de Chota. El enfoque de la presente investigación es cualitativo y se ha realizado mediante entrevistas a los actores principales del proceso bajo estudio; estableciéndose sus percepciones y expectativas frente al proyecto minero La Granja. Dichas expectativas tiene en general un carácter oportunista en la comunidad y sus organizaciones, donde predomina una visión de corto plazo de los acontecimientos. La posición del proyecto es netamente comercial, desde el punto de vista que desarrolla todas las acciones necesarias para poder viabilizar la explotación, sin embargo, el enfoque asistencialista de su intervención limita los resultados y la capacidad de influencia que tiene la empresa minera sobre la población para poder evitar un potencial reclamo de la población dada la sensibilidad de esta frente al uso del agua y la tierra, que son los recursos relacionados tradicionalmente con su forma de vida. La propuesta para la gestión de las expectativas se basa en un intervención enfocada en las personas con un enfoque de desarrollo integral y con participación de los actores bajo condiciones especiales promovidas por el Estado para transformar el proyecto de explotación minera en un catalizador del desarrollo de las personas; cambiando la visión para la obtención de la licencia social, de una visión asistencialista a una visión de desarrollo.Tesis
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Leung, Suk-fong Doris. "Different expectation between producers and consumers on the quality of home ownership scheme flats." Hong Kong : University of Hong Kong, 1998. http://sunzi.lib.hku.hk/hkuto/record.jsp?B21029088.
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Romero, Palacios Kattia Sairu. "Propuesta para la gestión de expectativas en un proyecto minero : caso proyecto La Granja." Bachelor's thesis, Chiclayo, 2014. http://tesis.usat.edu.pe/jspui/handle/123456789/351.
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La presente investigación pretende aportar una propuesta para la gestión de expectativas generadas en las personas y las organizaciones como consecuencia de la exploración y explotación de un yacimiento minero en una zona rural del Departamento de Cajamarca, Provincia de Chota. El enfoque de la presente investigación es cualitativo y se ha realizado mediante entrevistas a los actores principales del proceso bajo estudio; estableciéndose sus percepciones y expectativas frente al proyecto minero La Granja. Dichas expectativas tiene en general un carácter oportunista en la comunidad y sus organizaciones, donde predomina una visión de corto plazo de los acontecimientos. La posición del proyecto es netamente comercial, desde el punto de vista que desarrolla todas las acciones necesarias para poder viabilizar la explotación, sin embargo, el enfoque asistencialista de su intervención limita los resultados y la capacidad de influencia que tiene la empresa minera sobre la población para poder evitar un potencial reclamo de la población dada la sensibilidad de esta frente al uso del agua y la tierra, que son los recursos relacionados tradicionalmente con su forma de vida. La propuesta para la gestión de las expectativas se basa en un intervención enfocada en las personas con un enfoque de desarrollo integral y con participación de los actores bajo condiciones especiales promovidas por el Estado para transformar el proyecto de explotación minera en un catalizador del desarrollo de las personas; cambiando la visión para la obtención de la licencia social, de una visión asistencialista a una visión de desarrollo.
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Schmidtke, Claucir Roberto. "Expectativas da agroindústria canavieira paranaense diante da diminuição do protecionismo no comércio internacional." Universidade Estadual do Oeste do Parana, 2007. http://tede.unioeste.br:8080/tede/handle/tede/2148.
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Previous issue date: 2007-02-26The work verifies the possible reflections that a reduction in the international protectionism tends to cause in the sugar cane industry of Paraná State. The research approach was characterized by the use of the Declared Preference Techniques which presented the following results; a) increase in the area planted with sugar cane; a) increase in the number of sugar mills; c) elevation in the number of exportation by sugar mills (new productive units); d) increase in the revenue of sugar mills; e) permanence of Brazilian competitiveness. The results confirm the competitive efficiency position of this agro-Industry that tends not to suffer effects coming from the protectionism decrease, this latter being harmful to its position as world leader. It is possible to verify that a decrease in the protectionism may cause a multiple effect that will be first characterized by the elevation of the percentage of the Paraná State territory planted with sugar cane
O trabalho verifica os possíveis reflexos que uma diminuição do protecionismo internacional tende a causar na agroindústria canavieira do Paraná. A busca por informações caracterizou-se pela utilização das Técnicas de Preferência Declarada, que apresentou os seguintes resultados: a) aumento da área plantada com cana-de-açúcar; b) aumento do número de usinas (novas empresas); c) elevação do número de usinas exportadoras (novas unidades produtivas); d) aumento da receita das usinas; e) permanência da competitividade brasileira. Os resultados confirmam a posição de eficiência competitiva da respectiva agroindústria, que tende a não sofrer efeitos, provenientes da diminuição do protecionismo, que possam prejudicar sua posição de líder em relação ao resto do mundo. Constata-se que uma diminuição do protecionismo pode acarretar um efeito multiplicador que terá seu início caracterizado pela elevação do percentual do território paranaense plantado com cana-de-açúcar
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Leung, Suk-fong Doris, and 梁淑芳. "Different expectation between producers and consumers on the quality of home ownership scheme flats." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1998. http://hub.hku.hk/bib/B31968442.
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Bulzomi, Ariel. "Trayectoria de los últimos veinte años y expectativas de las microempresas y pymes del sector metalmecánico de Mendoza (1991-2011)." Bachelor's thesis, Universidad Nacional de Cuyo. Facultad de Ciencias Políticas y Sociales, 2012. http://bdigital.uncu.edu.ar/6040.
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En el presente trabajo se analizan las trayectorias de las empresas del sector y las
respuestas adaptativas frente a las políticas implementadas, tanto dentro del modelo de
convertibilidad (1991-2001) como del devaluacionista (2002-2011).
Específicamente el tema que se aborda son las trayectorias y las estrategias de las
empresas del sector metalmecánico del Gran Mendoza durante los últimos veinte años.
El interés radica en conocer el impacto de las políticas económicas implementadas entre
1991 y el año 2011 en esas trayectorias y estrategias productivas de las micro y PyME
metalmecánicas del Gran Mendoza.
Así se muestra que las transformaciones económicas ocurridas en la provincia de
Mendoza durante los últimos 20 años impactaron de forma diversa y heterogénea en las
diferentes empresas del sector. Sin embargo, se aclara que existe un claro sesgo de
concentración económica como consecuencia de las políticas económicas mencionadas.Fil: Bulzomi, Ariel. Universidad Nacional de Cuyo. Facultad de Ciencias Políticas y Sociales.
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BECERRIL, SALINAS ALEJANDRO. "“Análisis de la competitividad de la infraestructura aeroportuaria mexicana, ante la norteamericana; 1990-2017”." Tesis de Licenciatura, UNIVERSIDAD AUTONOMA DEL ESTADO DE MEXICO, 2018. http://hdl.handle.net/20.500.11799/94435.
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En el presente trabajo, se estudia y analiza la actual situación que se vive en competitividad de la infraestructura aeroportuaria de México a partir de 1990, donde años más tarde se genera una desregulación de este sector permitiendo el ingreso de la iniciativa privada.
Se presenta un análisis sobre los principales aeropuertos mexicanos y norteamericanos con la finalidad de realizar una comparación en términos de competitividad de infraestructura aeroportuaria, se habla de la participación en el ranking internacional de desempeño logístico de ambos países, el cual determina la situación de rezago o bien avance en el sector aéreo en base al posicionamiento obtenido y las operaciones realizadas, llegando a la conclusión de que se requiere una fuerte modernización en las instalaciones de los aeropuertos de mayor tráfico en México, dando prioridad al mantenimiento de las ya existentes para el continuo servicio que se otorga.
En lo que respecta a Estados Unidos de Norteamérica se analiza la evolución de su infraestructura aeroportuaria con la finalidad de conocer que ha implementado en los últimos años y como lo realiza para ofrecer una eficacia en sus servicios.
El trabajo se ha dividido en cuatro capítulos en los cuales se aborda lo siguiente;
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En el primer capítulo se destaca la teoría que sustenta la investigación, se exponen las principales teorías del comercio internacional y de competitividad que permiten comprender los términos utilizados en los capítulos subsecuentes.
En el segundo capítulo se desarrolla lo relacionado al transporte aéreo en general, de la regulación existente en México y en el mundo así como de los organismos que intervienen para el óptimo funcionamiento de los aeropuertos.
A lo largo del tercer capítulo se analizan los estudios más recientes en competitividad de la infraestructura aeroportuaria, sus características y los factores que permiten continuar progresando, además se centra en la situación actual que se vive en algunos aeropuertos y los principales problemas que se presentan en general.
Finalmente en el cuarto capítulo se describe cuales son algunas alternativas de solución a ciertos problemas presentes describiendo las expectativas para el país en el año 2017 y los beneficios que traería la modernización y conservación de los aeropuertos mexicanos.
Se concluye que es necesario crear un plan no sólo de ampliación de la infraestructura sino también de conservación a largo plazo de la ya existente para sacar el máximo provecho a este medio de transporte.
Se cumple el objetivo general del trabajo de investigación al analizar la situación actual de la infraestructura aeroportuaria en México, en comparación con la infraestructura de Estados Unidos de Norteamérica; y se comprueba la hipótesis al sustentar que México cuenta con un notable rezago en términos de infraestructura aeroportuaria frente a la de Estados Unidos de Norteamérica.
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Edman, Sofie, and Emma Eriksson. "Revisor - en yrkesroll i förändring : En kvalitativ studie ur tre perspektiv; blivande, nuvarande och före detta medlemmar i revisorsprofessionen." Thesis, Luleå tekniska universitet, Institutionen för ekonomi, teknik och samhälle, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:ltu:diva-69870.
Full textAbstract:
Revisorsprofessionen står inför en stor utmaning i och med en hög personalomsättning och närliggande pensionsavgångar. Förutsedda konsekvenser är en försämrad kvalitet på arbetet, sämre expertis, ifrågasatt oberoende samt ökad arbetsbelastning för kvarvarande revisorer. Tidigare studier visar att icke överensstämmande förväntningar påverkar revisionsmedarbetarnas intentioner att byta yrkesinriktning. Examensarbetet ämnar således identifiera och skapa förståelse för vilka förväntningar som finns på yrkesrollen samt hur den upplevs i realiteten. För att besvara syftet har intervjuer utförts med framtida, nuvarande och före detta medlemmar i revisorsprofessionen. Således kan vi kartlägga förväntningar, åsikter kring arbetet i praktiken samt anledningar till valet att byta yrkesinriktning. Examensarbetet är kvalitativt för att kunna skapa förståelse för hur individer tolkar verkligheten. Vi har sedan använt oss av ett interpretativt synsätt, vilket innebär att vi är tolkande vid analysen av vår empiri. Intervjuerna visade att deltagarna förväntade sig att arbetsbelastningen skulle vara hög och ingångslönen låg, men revisionsmedarbetarna uttryckte samtidigt att de blev förvånade över hur pass låg ingångslönen var samt att arbetsbelastningen var betydligt högre än vad de förväntade sig. Detta var även den vanligaste anledningen till att de före detta anställda valde att sluta och lämna revisorsprofessionen. Det visade sig även att de allra flesta deltagarna egentligen inte hade några förväntningar angående vad en revisor gör, och en anledning till detta är att kommunikationen mellan universiteten och revisionsbyråerna är bristfällig. Revisionsbranschen är på väg att förändras och studien indikerar att sociala egenskaper värderas högre än traditionella egenskaper såsom analysförmåga och noggrannhet. Branschens rörelse mot affärsverksamhet riskerar att förminska betydelsen av professionalitet och därmed ifrågasätta förtroendet för branschen.The accounting profession is facing a huge challenge due to high employee turnover and retirements. Impaired quality, poorer competence and increased workload are predicted consequences. Previous research shows that a mismatch between expectations and reality creates intentions to leave the profession. Therefore, this study aims to identify expectations regarding the accounting profession and how it is perceived. It also aims to create an understanding of perceptions that future, present and former audit staff have about the accounting profession. To answer the purpose of the study we have interviewed students, audit staff and former audit staff. Thus, we can identify expectations, perceptions of work in practice and reasons for not continuing an employment. The study is qualitative to create an understanding of how individuals interpret the reality. Interviews revealed that the participants associated the audit profession with a high workload and a low initial salary, but they were still surprised over required hours and an even lower salary than expected. This expectation-reality gap was the most common reason why former employees decided to quit. It also turned out that most of the participants did not have expectations regarding which assignments an auditor would have, because the communication between universities and audit firms is perceived as inadequate. The audit industry is about to change, and the study indicates that social characteristics are valued higher than characteristics such as analytical ability and accuracy. The movement towards a more businesslike approach downplays the importance of professionalism and is also jeopardizing the confidence in the audit industry.
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Diemer, Ann E. "What is She Doing Here?: Implicit Barriers to the Tech Industry’s Boys’ Club." Scholarship @ Claremont, 2015. http://scholarship.claremont.edu/scripps_theses/548.
Full textAbstract:
Though the workforce in the United States is comprised of more than 50% women, women hold only 26% of professional computing jobs, and at some companies the percentage is even lower (National Center for Women & Information Technology, 2011). This study aims to examine whether employees within the tech industry have an implicit association between the concepts of “maleness” and “tech”. Participants will complete a priming task, an Implicit Association Test, and a survey about existing sexist beliefs and their jobs. The Expectation States Theory (Eagly, Beall, & Sternberg, 2004) suggests that all participants will have an implicit association between these concepts, though participants primed with an article about a man in tech and participants from companies with more men overall, in leadership, and in tech positions will have a stronger bias. Additionally, the Unified Theory (Greenwald et al., 2002; Smeding, 2012) suggests that the proposed results will show that women working in tech positions have a slightly weaker bias, and priming about a woman in tech will not reverse the bias. If implicit biases are addressed within the tech industry, these fixes can help the field maintain its upward trajectory by becoming an inclusive space for men and women.
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Al-Rayes, Raed N. "Measuring service excellence in banking industry using an integrated approach. An empirical study in the Saudi context." Thesis, University of Bradford, 2006. http://hdl.handle.net/10454/3740.
Full textAbstract:
The research sought to investigate the Critical Excellence Factors (CEFs) that drive
Excellence in banking industry. Moreover, it examines whether customers perceive
the service of an excellent bank differently from a less-excellent bank.
Three hypotheses were formed then tested through case study and survey strategy
(triangulation), within the Saudi banking industry context. The study combines the
EFQM excellence model as an internal assessment tool (case studies), with the
SERVQUAL gap model for external assessment (questionnaires). Analysing and
contrasting the two sets of results allowed the study to achieve its main objective.
Based on the empirical work, the study identifies several CEFs that must be carefully
considered when driving excellence in banking. These factors were proposed in a
generic integrated model for driving Excellence in Banking.