Relevant bibliographies by topics / In-store pick-up

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  1. Journal articles
  2. Dissertations / Theses
  3. Books
  4. Book chapters
  5. Conference papers

Academic literature on the topic 'In-store pick-up'

Author: Grafiati
Published: 23 June 2021
Last updated: 13 February 2022

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Journal articles on the topic "In-store pick-up"

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Gao, Fei, and Xuanming Su. "Omnichannel Retail Operations with Buy-Online-and-Pick-up-in-Store." Management Science 63, no. 8 (August 2017): 2478–92. http://dx.doi.org/10.1287/mnsc.2016.2473.

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Lee, Yeonjoo, Sunmee Choi, and Joy M. Field. "Development and validation of the pick-up service quality scale of the buy-online-pick-up-in-store service." Operations Management Research 13, no. 3-4 (August 15, 2020): 218–32. http://dx.doi.org/10.1007/s12063-020-00161-0.

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Chatterjee, Patrali. "Causes and consequences of ‘order online pick up in-store’ shopping behavior." International Review of Retail, Distribution and Consumer Research 20, no. 4 (September 2010): 431–48. http://dx.doi.org/10.1080/09593969.2010.504009.

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Jin, Ming, Gang Li, and T. C. E. Cheng. "Buy online and pick up in-store: Design of the service area." European Journal of Operational Research 268, no. 2 (July 2018): 613–23. http://dx.doi.org/10.1016/j.ejor.2018.02.002.

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Li, Huijing, Shilei Yang, Haiyan Kang, and Victor Shi. "“Buy Online, Pick Up in Store” under Fit Uncertainty: To Offer or Not to Offer." Complexity 2020 (July 4, 2020): 1–12. http://dx.doi.org/10.1155/2020/3095672.

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Retailers offer BOPS (Buy Online, Pick Up in Store) service to improve consumers shopping experience. However, this greatly increases the decision complexity for retailers and consumers. For consumers, whether to purchase online or from a store with the BOPS service is a complex decision. This is especially true when the product has fit uncertainty. That is, consumers are uncertain about product fitness before using it. Also, their store visit cost can be heterogeneous and follows some distribution function. For a retailer, it needs to jointly optimize multiple decisions including the convenience degree of BOPS. To help the retailer develop the jointly optimal decisions, we first build a mathematical model where the retailer sells the product through online and store channel and analyzes the possible effects of BOPS. We find that the retailer should offer BOPS when the channel cost ratio (ratio of shipment fee divided by average store visit cost) is large enough. Through numerical studies, we show that the ratio of profit offering BOPS divided by the benchmark increases with the probability of product fit, shipment fee, and the convenience degree of BOPS. We then consider the case where the convenience degree of BOPS is also a decision itself. We find the optimal convenience degree of BOPS increases along with the average store visit cost and the probability of product fit. When the cost factor of offering the convenience for BOPS is larger than a threshold, the retailer should never offer BOPS.
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Fan, Chen, Yongmei Liu, Xuehua Yang, Xiaohong Chen, and Junhua Hu. "Online and offline cooperation under buy-online, pick-up-in-store: Pricing and inventory decisions." Journal of Industrial & Management Optimization 13, no. 5 (2017): 1–18. http://dx.doi.org/10.3934/jimo.2018104.

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CHEN, XINGRAN, YONGMEI LIU, and ZHONG WAN. "OPTIMAL DECISION MAKING FOR ONLINE AND OFFLINE RETAILERS UNDER BOPS MODE." ANZIAM Journal 58, no. 2 (October 2016): 187–208. http://dx.doi.org/10.1017/s1446181116000201.

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As a new business form, the buy-online and pick-up-in-store (BOPS) mode allows consumers to pay for goods online and pick them up in a physical store. In this paper, an equilibrium model is constructed to formulate an optimal decision-making problem for online and offline retailers under the BOPS mode, where the online retailer determines the retail price of the goods and the consignment quantity in a physical store, while the offline retailer chooses the revenue share of profit by a consignment contract. Different to the existing models, the cost of overstocking and loss of understocking are incorporated into the profit function of the online retailer due to the randomness of demand. For the objective function of the offline retailer, the cross-sale quantity generated by the BOPS mode is taken into account. Then the game between the online and offline retailers is expressed as a stochastic Nash equilibrium model. Based on the analytic properties of the model, necessary conditions for the equilibrium solution are obtained. A case study and sensitivity analysis are employed to reveal the managerial implications of the model, which can provide a number of valuable suggestions on optimizing the strategies for the online and offline retailers under the BOPS mode.
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Tan, Albert Wee Kwan, and David Gligor. "A Decision-Making Framework for Inventory Positioning in an Omnichannel Business Environment." International Journal of Information Systems and Supply Chain Management 12, no. 1 (January 2019): 81–94. http://dx.doi.org/10.4018/ijisscm.2019010105.

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Omnichannel is an evolving business model that has been gaining increased popularity among retailers. This business model allows firms to use a variety of channels to interact with their customers and fulfill their orders. Customers can order online and pick up later in the store, or they can choose to have the products delivered from a nearby store. Due to the complexity of fulfilling customer orders via omnichannel models, positioning inventory is a key challenge in supporting this type of business model. This article presents a framework for assisting companies in deciding under what condition to centralize or decentralize their inventory to fulfill customer orders without disrupting the shopping experience.
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Gong, Intaek, Kyungho Lee, Jaewon Kim, Yunhong Min, and KwangSup Shin. "Optimizing Vehicle Routing for Simultaneous Delivery and Pick-Up Considering Reusable Transporting Containers: Case of Convenience Stores." Applied Sciences 10, no. 12 (June 17, 2020): 4162. http://dx.doi.org/10.3390/app10124162.

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Previous studies have proposed various frameworks and algorithms to optimize routes to reduce total transportation cost, which accounts for over 29.4% of overall logistics costs. However, it is very hard to find cases in which mathematical models or algorithms are applied to practical business environment cases which require reusable packaging, especially daily operating logistics services like convenience store support systems. Most previous studies have considered developing an optimal algorithm which can solve the mathematical problem within a practical amount of time while satisfying all constraints, such as the capacity of delivery and pick-up, and hard or soft time windows. For daily delivery and pick-up services, like those supporting several convenience stores, it is required to consider the unit transporting the container, as well as the demand, capacity of trucks, travel distance, and traffic congestion. In particular, reusable transport containers and trays should be regarded as important assets of logistics centers. However, if the mathematical model focuses on only satisfying constraints related to delivery and not considering the cost of trays, it is often to leave the empty trays on the pick-up points when there is not enough space in the track. In this study, we propose a mathematical model for optimizing delivery and pick-up plans by extending the general vehicle routing problem of simultaneous delivery and pick-up with time windows, while considering left-over cost. With numerical experiments it has been proved that the proposed model may reduce the total delivery cost. Also, it seems possible to apply the proposed approach to the various logistics businesses which require reusable transport containers like shipping containers, refrigerating containers, trays, and pallets.
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Kim, Kihyung, Sang-Lin Han, Young-Yong Jang, and Yun-Chang Shin. "The Effects of the Antecedents of “Buy-Online-Pick-Up-In-Store” Service on Consumer’s BOPIS Choice Behaviour." Sustainability 12, no. 23 (November 29, 2020): 9989. http://dx.doi.org/10.3390/su12239989.

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We studied the effect of the antecedents of the buy-online-pick-up-in-store (BOPIS) service on consumer’s BOPIS choice and shopping behaviour. The convenience of BOPIS benefits retailers and consumers; therefore, we used online surveys of consumers and the unified theory of acceptance and use of technology 2 (UTAUT2) model. The results of the study show that performance expectancy, trust, compatibility with BOPIS shopping, hedonic motivation and social influence affected the behavioural intentions in omni-channel BOPIS. However, price value and effort expectancy were not considered to be important factors in choosing BOPIS shopping. A moderating effect of the different age generations was analysed in the model. The managerial implications and the limitations of the study are also discussed.
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Dissertations / Theses on the topic "In-store pick-up"

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Berkowicz, David, and Filip Lindgren. "Covid-19 pandemins påverkan på kundupplevelsehantering : En studie inom svensk hemelektronik." Thesis, Södertörns högskola, Företagsekonomi, 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:sh:diva-45885.

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Denna studie är en undersökning om hur Covid-19 pandemin har förändrat kundupplevelsehantering för svensk hemelektronikhandel. Vidare undersöks hur svenska hemelektronikföretag och konsumenter svarat och agerat på dessa förändringar. Forskningen har använt triangulerande datainsamlingsmetoder. Kvantitativ data har samlats in genom enkätundersökningar med konsumenter. Kvalitativ data har samlats in från intervjuer med representanter på svenska hemelektronikföretag. Studien ägde rum under Covid-19 pandemin och utfördes därmed på distans med hjälp av digitala verktyg. Studiens resultat tyder på att Covid-19 pandemin lett till ett hopp på tre år i utvecklingen av handeln inom hemelektronik och därmed bidragit med en övergång från interaktion via fysiska butiker till digitala kanaler. Företag inom hemelektronik har även fokuserat mindre på hur konkurrenter agerat och mer på vad konsumenter efterfrågar. Detta har lett till utveckling av nya kanaler och helt nya sätt att interagera med kunder. De nya kanalerna integrerar mänsklig natur i dess interaktion genom video samt direkt kommunikation mellan kund och anställd. Kunder är mer nöjda med deras upplevelser hos företagen under pandemin än innan pandemin och företagen förutspås fortsätta i den utveckling pandemin bidragit till.
This study investigates how the Covid-19 pandemic has changed customer experience management for the Swedish consumer electronics trade. It also examines how Swedish consumer electronics companies and consumers have responded and acted on these changes. The research has used triangulating data collection methods. Quantitative data have been collected through surveys with consumers. Qualitative data have been collected from interviews with representatives of Swedish consumer electronics companies. The study took place during the COVID-19 pandemic and was thus carried out remotely using digital tools. The results of the study indicate that the Covid-19 pandemic has led to a three-year jump in the development of trade in consumer electronics and thus contributed to a transition from interaction via physical stores to digital touchpoints. Home electronics companies have also focused less on how competitors have acted and more on what consumers demand. This has led to the development of new touchpoints and completely new ways of interacting with customers. The new touchpoints integrate human nature in its interaction through video and direct communication between customer and employee. Customers are more satisfied with their experiences with companies during the pandemic than before the pandemic and the companies are predicted to continue in the development the pandemic has contributed to.
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Rosa, Martinho Iglésias. "Omni-channel retailing : is it “Order online pick-up in store” service viable in the portuguese grocery industry?" Master's thesis, 2012. http://hdl.handle.net/10400.14/12043.

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It is impossible to continue to ignore the online grocery retailing’s statistics. The services available are not capturing enough consumers turning the online channel more in a customer service strategy than in a business capable of bringing economic value to the companies that are investing on it. The “Order online pick-up in store” service addresses two important issues: convenience and time saver. Such an innovative service acts as a competitive differentiator capable of improving the all customer’s shopping experience which will be reflected on the company’s sales volume. A key point of this dissertation is approaching the launching of this new service more as a complement than as a competitor of the existing independent online channel. This dissertation aims to understand first – in the perspective of the perceived risk theory – which have been the barriers for customers not buying groceries over the internet. Then, it will be analyzed - using the results of a questionnaire - if the introduction of the “Order online pick-up in store” service is viable in the Portuguese grocery industry. The questionnaire’s results show that a large group of people would be interested in using this service – benefiting from the absence of a service fee, saving time and a better products’ quality control. The number of participants willing to change occasionally the store where they normally buy their grocery products in order to use this service suggests that managing a cross-channel strategy is of utmost importance for the players present in the competitive Portuguese grocery market.
É impossível continuar a ignorar as estatísticas sobre o comércio online nos supermercados. Os serviços disponíveis no mercado Português não estão a capturar um número suficiente de consumidores, tornando o canal de vendas online mais numa estratégia de serviço ao cliente do que num negócio capaz de trazer valor acrescentado às empresas que têm investido neste tipo de serviços. O serviço de “Encomende online, levante na loja” aborda dois pontos importantes: comodidade e poupança de tempo. O proporcionamento de um serviço inovador como este actua como diferenciador competitivo capaz de melhorar toda a experiência de compra do consumidor, o que se irá reflectir no volume de vendas da empresa. Um ponto fulcral desta dissertação é abordar o lançamento deste novo serviço mais como um complemento do que como uma alternativa de competição ao já existente canal de vendas online e independente. O objectivo desta dissertação é primeiro perceber, na perspectiva da teoria do risco captado, quais têm sido as barreiras para os consumidores não comprarem produtos de supermercado através da internet. Em seguida, irá ser analisado, usando os resultados de um questionário, se a introdução de um serviço “Encomende online, levante na loja”, é viável na indústria de bens de grande consumo Portuguesa. Os resultados do questionário mostram que um elevado número de pessoas estaria interessada em usar este serviço – beneficiando da ausência de taxas de serviço, economização de tempo e um melhor controlo da qualidade dos produtos. O número de participantes propensos a trocar a loja, onde normalmente compram os seus produtos de supermercado, para poderem usufruir deste serviço indica que gerir uma estratégia de integração de canais é fundamental para os intervenientes no competitivo mercado Português de bens de grande consumo.
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Tai, Wei-Hsin, and 戴暐心. "Customer Behavioral Intention Analysis of Buy Online and Pick-up In-store Service under the Development of Omni-channel Retailing." Thesis, 2019. http://ndltd.ncl.edu.tw/handle/e6h666.

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Liu, Yun-Ting, and 劉芸庭. "The Effects of Consumer Decision Making Styles on Service Failure and Service Recovery of ‘Order Online Pick Up in-Store’－A Case of Books.com.tw." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/34ne5j.

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碩士
國立交通大學
運輸與物流管理學系
103
“Order Online Pick Up in-Store” is an innovative logistics distribution system created by FamilyMart in Taiwan in March 1999. It combines online order, distribution and convenience store services so that it increases the risks of service failure during the transaction. A customer’s attitude towards a firm depends in part upon the perception of value and the expected service level, so different consumers encountering service failure and receiving service recovery from the same company would have different senses. Therefore, this paper studies the relationship between consumer decision-making and Astrology, and explores whether “gender, online shopping experience and consumer decision-making” will affect the customer satisfaction after companies give them service recovery. The results show that Astrology is partly related with consumer decision-making and the shopping frequency is interfered with the service recovery and customer satisfaction. The results obtained in this study can help decision makers of a logistics company to improve the delivery service quality and provide appropriate service recovery strategies.
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Books on the topic "In-store pick-up"

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Dweck, Stephan. You're so fine, I'd drink a tub of your bathwater: Over 500 no-fail pick-up lines that work on the bus, in the bar, in the neighborhood store). New York, 1996.

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Nelkin, Dana Kay, and Samuel C. Rickless. Moral Responsibility for Unwitting Omissions. Oxford University Press, 2017. http://dx.doi.org/10.1093/oso/9780190683450.003.0006.

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Unwitting omissions pose a challenge for theories of moral responsibility. For common-sense morality holds many unwitting omitters morally responsible for their omissions, even though they appear to lack both awareness and control. People who leave dogs in their car on a hot day or forget to pick something up from the store as they promised seem to be blameworthy. If moral responsibility requires awareness of one’s omission and its moral significance, it appears that the protagonists of these cases are not morally responsible. This chapter considers and rejects a number of influential views on this problem, including a view that grounds responsibility for such omissions in previous exercises of conscious agency, and “Attributionist” views that ground responsibility for such omissions in the value judgments or other aspects of the agents’ selves. The chapter proposes a new tracing view that grounds responsibility for unwitting omissions in past opportunities to avoid them.
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Book chapters on the topic "In-store pick-up"

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Wang, Ronghui, Lin Chen, Haiyang Feng, Guofang Nan, and Minqiang Li. "Competitive Analysis of “Buy Online and Pick Up in Store” Channel." In The Ecosystem of e-Business: Technologies, Stakeholders, and Connections, 65–77. Cham: Springer International Publishing, 2019. http://dx.doi.org/10.1007/978-3-030-22784-5_7.

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Yang, Feng, Xue Li, and Zhimin Huang. "Buy-online-and-pick-up-in-store Strategy and Showroom Strategy in the Omnichannel Retailing." In Advances in Business and Management Forecasting, 25–49. Emerald Publishing Limited, 2019. http://dx.doi.org/10.1108/s1477-407020190000013007.

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Wolf, Stacy. "Epilogue." In Beyond Broadway, 313–20. Oxford University Press, 2019. http://dx.doi.org/10.1093/oso/9780190639525.003.0010.

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On any given Wednesday morning seven years ago, my routine regularly took me down Main Street in Pennington, New Jersey, driving to the grocery store. I would pass the St. James Roman Catholic Church, Vito’s Pizza, and Kathy’s Korner Salon. A hand-painted sign planted by the sidewalk on the corner of Main and Route 31 announcing an event would momentarily catch my eye, but I wouldn’t pay any attention. I would get to the grocery store, park, do my shopping, and on my way out, see a bunch of fliers on the community bulletin board for various activities, services offered, rooms for rent, and dogs to adopt. I would pick up a copy of ...
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Gelernter, David. "The Orb." In Mirror Worlds. Oxford University Press, 1991. http://dx.doi.org/10.1093/oso/9780195068122.003.0009.

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To use a Mirror world program, you sit down at your computer, which has a large color screen and a connection to the local fiberoptic utility cable. (The screen and the cable are garden-variety technology today.) Or—if you’re willing to put up with a smaller picture and it’s a nice day—you pick up your laptop, tune in Data Radio and head for the hammock. In either case, you flip channels until you find the Mirror world of your choice, and then you see a picture. Capturing the structure and present status of an entire company, university, hospital, city or whatever in a single (obviously elliptical, high-level) sketch is a hard but solvable research problem. The picture changes subtly as you watch, mirroring changes in the world outside. But for most purposes, you don’t merely sit and stare. You zoom in and poke around, like an explorer in a miniature sub. At every level the display is live: it changes as you watch. You move a viewing-frame around the picture with a mouse or equivalent, probably equipped with knobs for zooming. You meet your software agents and other Mirror world visitors along the way. when your agents have developments to report, or when you choose to ask questions or plant new agents, you pop into a sub-screen that displays ordinary text. You can enter a Mirror world through any household computer, but a few extra controls come in handy. Your basic Mirror world computer is equipped with a perspective shifter, a diving mouse, a “history” key (with a time-travel velocity knob right next to it), the all-important “experience” key, and finally an “agent” key. There is the ordinary keyboard besides. (I’m describing hardware gadgets that are similar to what you can buy today at the corner computer store. If you plan to do lots of Mirror worlding, you’ll invest in the Mirror world Value Pack, or whatever; the extra gadgets are tacked onto the computer in the same way your mouse is attached. The “viewpoint shifter” probably looks like a joystick; the diving mouse is the same as any other mouse, but equipped with an altitude-control knob.
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Conference papers on the topic "In-store pick-up"

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Liu, Runzhe, and Tingting Xiao. "Is Buy-online-and-pick-up-in-store Strategy always Advantageous?" In 2019 16th International Conference on Service Systems and Service Management (ICSSSM). IEEE, 2019. http://dx.doi.org/10.1109/icsssm.2019.8887640.

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Bielozorov, Artem. "Towards a Taxonomy for Buy Online Pick up in Store Service." In Special Session on User Decision Support and Human Interaction in Digital Retail. SCITEPRESS - Science and Technology Publications, 2020. http://dx.doi.org/10.5220/0010214202990308.

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Journal articles
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