Dissertations / Theses on the topic 'In-service'
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Winkler, Matthias. "Managing Service Dependencies in Service Compositions." Doctoral thesis, Saechsische Landesbibliothek- Staats- und Universitaetsbibliothek Dresden, 2010. http://nbn-resolving.de/urn:nbn:de:bsz:14-qucosa-63202.
Full textHUANG, Cuiting. "Service composition in converged service environment." Phd thesis, Institut National des Télécommunications, 2012. http://tel.archives-ouvertes.fr/tel-00762644.
Full textHuang, Cuiting. "Service composition in converged service environment." Thesis, Evry, Institut national des télécommunications, 2012. http://www.theses.fr/2012TELE0009/document.
Full textThe goal of this thesis is to provide enhanced mechanisms to deploy competitive services in a rapid and cost-effective manner. To achieve this goal, we first propose an automatic service composition model relying on an IMS/Web converged environment. This service composition model is intended to be one in which even non-professional users can easily reuse existing services to create new services. To further improve the automatic service composition feature, three strategies including passive update, active update and hybrid update are proposed and analyzed. We then propose a centralized service exposure framework for a variey of services, including Telecom / Web / Device / user-generated services. This framework aims at enhancing the user-centric and convergence features, and providing the unified access to diverse services.Subsequently, two P2P based service information sharing models are designed to complement the centralized service exposure model : i) A hierarchical P2P based model, which reuses Chord for guaranteeing the service discovery efficiency, meanwhile adopts the concept of abstract service publication and discovery for enabling the ambiguous services searching. ii) A triplex P2P overlay based model, which mainly targets the devices offered services. In this model, we use the gateways to delegate the devices residing in them for the global service exposure, and use a triplex overlay based architecture, which includes an underlying unstructured P2P layer, a Semantic Overlay Network (SON) based overlay and a service dependency overlay, for the service information sharing and discovery
Kancher, Spencer R. "In Service." ScholarWorks@UNO, 2014. http://scholarworks.uno.edu/td/1927.
Full textJiang, Shanshan. "Some Service Issues in Adaptable Service Systems." Doctoral thesis, Norwegian University of Science and Technology, Department of Telematics, 2008. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-2153.
Full textNetworked services have been an important research topic for over 40 years. These days, the amount and variety of services are growing enormously at the same time as the complexity and heterogeneity of the service systems is also increasing. Adaptable services and service systems are a research issue aiming to cope with the complexity.
Adaptable Service Systems are service systems that are able to adapt dynamically to changes in time and position related to users, nodes, capabilities, status, changed service requirements and policies.
A service can be considered at different abstraction levels. In this thesis, three abstraction levels are used, denoted as the conceptual, engineered and physical services. Service engineering is the creation of conceptual, engineered and physical services. Service management is the functionality to control the provision of service functionality and quality of a service, both within and across service systems, through the service life cycle phases.
This thesis addresses some service issues related to service engineering and service management in adaptable service systems. The work presented in this thesis is related with TAPAS (Telematics Architecture for Play-based Adaptable Service Systems). On one hand, TAPAS concepts, architectures and platform are the context and the basis of the thesis. On the other hand, my research work also aims to further develop TAPAS concepts, architectures and platform. The research aims to answer the following five problem statements:
P1: How can services be modelled and represented?
P2: How can services be discovered efficiently, automatically and accurately?
P3: How can services be instantiated dynamically and according to available capabilities and status information?
P4: How can new service specifications or modifications to existing services dynamically be introduced without interrupting the executing services?
P5: How to evaluate and validate the proposed frameworks and mechanisms?
The problem statements P1-P4 are related to the following four research topics:
T1: Service representation
T2: Service discovery
T3: Service instantiation
T4: Service adaptation.
Service representation is the representation of a service (conceptual, engineered and physical) based on a specific language and a data model. Service discovery is the process of finding services that satisfy functional and non-functional requirements. It is a core functionality to locate desired services in a distributed environment. Service instantiation is the process of creating a service instance upon request and making it available to the user, and finally service adaptation is the process of adapting the structure or behaviour of the service to the various changes during its execution.
There is one-to-one mapping from P1-P4 to T1-T4. P5 is related with all the four research topics T1-T4. The problem statements P1 and P2 are further refined into subproblems.
The problem statement P1 is refined into sub-problem statements P1 1-P1.3 defined as follows:
P1.1: How to represent conceptual services?
P1.2: How to represent physical services in a flexible manner so that it is possible to adapt the services to changes dynamically?
P1.3: How to extract the component interface behaviour from the physical service representation so that compositional service verification can be applied?
The problem statement P2 is refined into sub-problem statements P2 1-P2.2 defined as follows:
P2.1: How to ensure automatic and accurate service discovery?
P2.2: How to locate services efficiently in a large-scale service system? The result of the research work is classified as nine research contributions C1-C9.
These contributions are related to the research topics and accordingly problem statements as defined below:
Research topic T1 Service representation:
• C1: Conceptual service representation. This contribution addresses P1.1. An integrated semantic service description based on a service ontology is proposed and is represented using Web Services and Semantic Web languages. The service ontology defines a model of functional and non-functional properties, where the service functionality is represented as operations, inputs, outputs, preconditions and effects and the non-functional properties include service parameters, Quality of Service (QoS) parameters and policies consisting of business policies, QoS policies and context policies. Such semantic-annotated service description is the basis for semantic matching procedure in service discovery.
• C2: Physical service representation. This contribution addresses P1 2. XML (eXtensible Markup Language) is the physical service representation language. An Extended Finite State Machine (EFSM)-based XML manuscript data model is defined. It is based on modifiable and parameterized behaviour patterns, separating action types from actual action codes. Service functionality is further classified into Action Groups and Capability Categories according to the nature of actions and the dependability on capability respectively. Such manuscript data model is the basis for service instantiation and adaptation.
• C3: Preparation for service verification. This contribution addresses P1.3. Service verification is the process of checking service specifications to ensure that service components can play well together. In order to utilize compositional verification based on an interface type language, rules are given for automatic translation from EFSM-based XML manuscript to the interface type language. Projection technique is applied during the translation process.
Research topic T2 Service discovery:
• C4: Semantic service discovery procedure. This contribution addresses P2.1. An integrated semantic service description model is defined based on a service ontology (i.e. the conceptual service representation). An integrated semantic discovery procedure based on such service descriptions is proposed for semantic matching of both functional and non-functional properties. Such procedure consists of both ontological inference and rule-based reasoning andhas been implemented on a Reasoning Machine (RM).
• C5: Super-peer Semantic Overlay Network (SON)-based service discovery system. This contribution addresses P2.2. A service discovery system based on super-peer managed SONs is proposed and functionality for efficient service discovery and efficient SON management is defined. The integrated semantic service discovery procedure proposed for C4 is applied for semantic matching on selected directories (i.e. selected SONs). A self-organizing process based on an autonomous super-peer selection algorithm is applied for super-peer SONs construction and maintenance. The system performance is evaluated by simulations and the results indicate efficient service discovery (in terms of recall, messages-per-request and hops-per-request) and efficient SON management (in terms of self-organization time, management procedure overhead and load factor).
Research topic T3 Service instantiation:
• C6: Manuscript execution support – State Machine Interpreter (SMI). This contribution addresses P3. This thesis implements an execution support for service instantiation, namely the SMI, which can interpret and execute EFSMbased XML manuscripts. SMI can instantiate the manuscripts according to available capability and status information.
Research topic T4 Service adaptation:
• C7: Physical service adaptation. This contribution addresses P4. An approach for physical service adaptation is proposed based on the XML manuscripts. Given a service adaptation request, the system dynamically selects and instantiates XML manuscripts according to runtime capability and status information. The actual execution codes for the behaviour patterns defined in the manuscripts can be dynamically selected according to available capability and status. The dynamic generation of such adaptation requests according to traffic situation and failure states is not considered.
• C8: Dynamic service management framework. This contribution addresses P4 and is related with C2, C6 and C7. A RM-based framework integrating service behaviour specification (i.e. EFSM-based XML manuscript), selection (instantiation) and adaptation is proposed and prototyped. Selection and Mapping Rules are proposed and modelled.
For research topics T1-T4:
• C9: Prototypes and simulations. This contribution addresses P5 and is used to evaluate and validate the proposed frameworks and mechanisms.
Yilmaz, Simge. "Pre-service And In-service Preschool Teachers." Master's thesis, METU, 2011. http://etd.lib.metu.edu.tr/upload/12613025/index.pdf.
Full textviews regarding creativity in early childhood education by determining similarities and/or differences among their views. The data of the study was gathered from 10 pre-service and 11 in-service teachers by asking their views about creativity in early childhood education. This study has been realized by the qualitative research method and the data was gathered through a type of interview, namely focus group technique. The seven basic interview questions developed by Aslan &
Cansever (2009) for primary school teachers were rephrased considering early childhood education context. In the data analysis procedure, four basic themes were constituted: &ldquo
teachers'
views on creativity&rdquo
, &ldquo
teachers'
views on creative people&rdquo
, &ldquo
teachers&rsquo
views on the importance of creativity in early childhood education&rdquo
, and &ldquo
teachers&rsquo
views on the obstacles to creativity in early childhood education&rdquo
. The results demonstrated that although every participant had their own creativity definitions, they agreed on some common ideas about creativity. The participants were aware of the value of creativity in preschool education and they stated that they prepare and implement creative activities to nurture children&rsquo
s creativity as well as stating that there are many obstacles to achieve this goal. They indicated that these obstacles are mostly based on school administrators, teachers, and parents. Moreover, it was concluded that the most striking difference between pre-service and in-service early childhood teachers&rsquo
views was the fact that unlike in-service teachers, only the pre-service teachers gave some recommendations to tackle with the obstacles to children&rsquo
s creativity.
Silva, Vítor Manuel de Jesus da. "Service building in dense service provider environments." Doctoral thesis, Universidade de Aveiro, 2013. http://hdl.handle.net/10773/10938.
Full textGenericamente falando, os serviços sobre redes têm vindo a afastar-se de um modelo monolítico para um modelo de criação de serviços que permite ou - como é mais frequente - requer a cooperação entre vários Provedores de Serviço. A Internet, que tem vindo a forçar a convergência de serviços, mostra que começa a ser virtualmente impossível a um único operador fornecer qualquer serviço com um mínimo de interesse para os utilizadores. Esta tese foca-se em serviços de transporte (e.g., connectividade) e discute o impacto das fronteira que as ofertas de serviços têm com o negócio. A questão central é a seguinte: o que muda quando o mesmo serviço é oferecido não apenas por um mas por mais do que um Provedor de Serviço. Por um lado, esta tese cobre, em abs tracto, a noção de Provedor se Serviço, como evoluiu e em que sentido está a evoluir, particularmente num contexto de muitos Provedores de Serviço. Os primeiros capítulos desta tese analizam e propõem arquitecturas para cooperação inter-Provedor-de-Serviço e para serviços comuns tais como multimédia. Por outro lado, oferece-se soluções práticas, com as respectivas avaliações, para alguns problemas, que ainda hoje se mantêm em aberto, tais como encaminhamento inter-domínio, Qualidade-de-Serviço, Mobilidade e distribuição de conteúdos, tais como as contribuições relacionadas com o impacto da noção administrativa de Sistemas Autónomos sobre encaminhamento inter-domínio, uma arquitectura de transporte inter-domínio e o problema que levanta da ineficiência que decorre do planeamento não- cooperativo de Redes de Entrega de Conteúdos.
Broadly speaking, service networks have been departing from a monolithic model to a model of service creation that allows or - most often - requires the cooperation between several Service Providers (SP). The Internet, that has been driving and pushing for service convergence, shows that it is becoming virtually impossible for an operator to provide, alone and by itself, a valuable service to end-users. This thesis focuses on transport services (e.g., connectivity) and discusses the impact of the business boundaries on service offerings. The central question is the following: what changes when the same service is delivered, not by one, but by more than one SP? On one hand, this thesis covers, in abstract, the notion of Service Provider, how it has evolved and where it is evolving to, particularly in the context of many SPs. The first chapters of this thesis analyze and propose architectures for inter-SP cooperation and for well-known services such as multimédia communications. On the other hand, it offers practical and evaluated solutions to some problems that are still open, in the area of Inter-domain routing, Quality-of-Service, Mobility and Content Distribution, such as the presented contributions to the impact of independent the administrative notion of Autonomous Systems on inter-domain routing, an inter-domain transport architecture and the raised problem of inefficiency of uncooperatively provisioned Content-Delivery Networks.
Prokopp, Christian Werner. "Semantic service discovery in the service ecosystem." Thesis, Queensland University of Technology, 2011. https://eprints.qut.edu.au/50872/1/Christian_Prokopp_Thesis.pdf.
Full textJonas, Julia. "Service thinking = Service action? : Service thinking in a public transport network surrounding." Thesis, Karlstad University, Service Research Center, 2007. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-1147.
Full textService thinking and the transition from a product-logic-perspective to a process-perspective are catchwords in current management research (e.g. Grönroos 2000, Kowalksowski 2006, Söderström 2003, Stremersch et al. 2001, Oliva & Kallenberg 2003, Lele 1986) While the product-logic is based on value distribution via the transition of a ready-made product or service, the service-process logic focuses on value-in-use that is created together with the customer. (Grönroos 2007) In the current service management view, value creation is regarded as the result of exchange with network partners in the perception of the customer (Normann & Ramirez 1998). This is why service thinking includes that a company seeks for co-operation with suppliers and customers through activated relationships, networks (Syson & Perks 2004).
Coming from a product-delivery-perspective on doing business can challenge a service provider to adapt to a service-process view. Legally and historically founded prerequisites, as well as for example corporate culture and financial resources, can be obstacles on the way to a service-process business approach. The purpose of this study is to gain insight into how these obstacles influence the possibility of a service operator to adapt to the service logic with customer- and supplier-interaction.
To gain deeper insight into the service thinking of a company in a network environment, a qualitative single case study on the public transport organisation “County Transport” has been used. Based on three personal interviews and literature study, this case explores how a public service organisation deals with its service mission. It also identifies and describes hinders on the way to a service logic approach.
The organisation of County Transport was found to be steered a lot on the basis of numbers and material parts of the service offering such as the bus itself and different support tools on the busses. County Transport follows the rules of the Public Procurement Act which gives the public transport operation a contract framework of a tendering based choice of operators for the time of 8-10 years. The relationship between County Transport and its operator “The Operator” can be seen as comparatively secure relationship without an introduction phase in which trust and adaptations to each other can be developed. With this quite formal relationship under economic pressure it was found that the cooperation between The PTA of County Transport and The Operator was worse than desired. Especially the influence of the brut contract on tender basis seemed to be hindering a good cooperation in a long-term perspective. It might be that a steering by costs and numbers on one side does not help to create a value-creating relationship based on adaptations and soft factors on the other side.
Al-Ali, Rashid J. "Quality of service management in service-oriented grids." Thesis, Cardiff University, 2005. http://orca.cf.ac.uk/55995/.
Full textKytökangas, M. (Mira). "Value generation in service process:case IoT-service provider." Master's thesis, University of Oulu, 2017. http://urn.fi/URN:NBN:fi:oulu-201705101756.
Full textLi, Wenhao. "Edge Service Selection in a Virtual Service Marketplace." Thesis, KTH, Skolan för elektroteknik och datavetenskap (EECS), 2020. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-281243.
Full textEn marknadslös marknadsföring på kanten av tjänster kan spela en viktig roll för att möjliggöra ett ekosystem där ett stort antal kantleverantörer och acp CSP erbjuder Mobile acp EIS till leverantörer av kantbaserade applikationer och tjänster. Marknadsplatsen skulle vara bron mellan ac EIS leverantörer och deras kunder och hantera relationerna mellan aktörer i det mobila ekosystemet. En av marknadens viktigaste tjänster är val av tjänster där inte bara en lista över acp EIS som matchar kundernas krav tillhandahålls utan också möjliggör serviceval baserat på kundernas krav för att automatisera processen helt.Vi överväger för det första olika urvalsscenarier och undersöker väsentliga parametrar för val av tjänster på en sådan marknadsplats, inklusive (i) viktiga attribut för acp EIS som täckningsområde, latens, prissättning osv. Och (ii) kraven på kant- baserade applikationer som latens och tillförlitlighet. Vi formulerar hur dessa applikationskrav kan uppfyllas genom att välja rätt uppsättning acp EIS bland tillgängliga tjänster på marknaden som två olika optimeringsproblem med tanke på genomsnittlig latens och kostnad som separata mål för att minimera. Först slappnar vi av objektivfunktionen i ett genomsnittligt förseningsminimeringsproblem, vilket är ett linjärt-fraktionellt programmeringsproblem. Vi löser den avslappnade versionen av problemet med ac BnB och ac BnBPQ algoritmer. Dessutom slappnar vi av objektivfunktionen i totala monetära kostnadsminimeringsproblem som är ett heltal linjärt programmeringsproblem. Vi föreslår ac BF och ac IBF algoritmer för att lösa problemet. Dessutom implementeras IBM CPLEX Optimizer cite cplex för att lösa de två problemen. Utvärderingen visar att algoritmerna vi implementerade kan lösa problemen med resultat som är nära optimala jämfört med resultaten av uttömmande sökning och kortare körtid än uttömmande sökning. Under tiden kan CPLEX lösa problemet väl, men det är inte skalbart för stora problemstillfällen eftersom problemen är NP-kompletta och inte lösbara under polynom tid.
Hollis, Charles. "Service quality evaluation in internal healthcare service chains." Thesis, Queensland University of Technology, 2006. https://eprints.qut.edu.au/16267/1/Charles_Hollis_Thesis.pdf.
Full textHollis, Charles. "Service quality evaluation in internal healthcare service chains." Queensland University of Technology, 2006. http://eprints.qut.edu.au/16267/.
Full textParidon, Anthony. "Service in Business." Kent State University / OhioLINK, 2016. http://rave.ohiolink.edu/etdc/view?acc_num=kent1461066526.
Full textHarley-McClaskey, Deborah. "Partners in Service." Digital Commons @ East Tennessee State University, 1994. https://dc.etsu.edu/etsu-works/4728.
Full textTam, Lin-chung, and 譚連聰. "The provision of trainer training in the Hong Kong Civil Service: perspectives and the way ahead." Thesis, The University of Hong Kong (Pokfulam, Hong Kong), 1996. http://hub.hku.hk/bib/B31965052.
Full textKelly, C. "Mandatory service learning in the K-12 system exploring effects and implication of required service /." Online pdf file accessible through the World Wide Web, 2009. http://archives.evergreen.edu/masterstheses/Accession89-10MIT/Kelly_CMITthesis2009.pdf.
Full textTsang, Kee Fu Nelson. "Measuring service and service culture in the tourism industry." online access from Digital Dissertation Consortium, 2007. http://libweb.cityu.edu.hk/cgi-bin/er/db/ddcdiss.pl?3299876.
Full textBlomkvist, Johan. "Representing Future Situations of Service : Prototyping in Service Design." Doctoral thesis, Linköpings universitet, Interaktiva och kognitiva system, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-105499.
Full textDen här avhandlingen använder situerad kognition som lins för at beskriva prototypande i tjänstedesign. Genom den här beskrivningen undersöker avhandlingen vad en tjänsteprototyp är, vad fördelarna med att använda prototyper är samt hur prototypande kan användas för att designa tjänster. Fyra artiklar ingår i avhandlingen. Den första artikeln föreslår att tjänsteprototypande ska betraktas från perspektiven syfte, detaljgrad, publik, position i processen, teknik, representation, validitet och författare. Avhandlingens andra artikel jämför forskning om fördelarna med att använda externa representationer för tänkande, med anledningar för att externalisera i tjänstedesign, och tekniker för att göra externa representationer. Den tredje artikeln jämför två variationer av prototypningstekniken tjänstegenomgång, och visar att genomgångar med pauser ger mer kommentarer och mer detaljerad feedback. Den sista artikeln bidrar också till förståelsen av hur prototyper stöder design av tjänster, genom att den kopplar surrogatsituationen och den framtida tjänstesituationen. Artikeln visar hur en teknik kallad formative service evaluation technique använder theory of planned behaviour för att bidra med kunskap om att evaluera tjänster med avseende på intention att använda tjänsten i framtiden. Tillsammans bidrar forskningen till en djupare förståelse av vad prototyper är och deras roller i tjänsteprototypning. Denna förståelse fördjupas ytterligare genom en diskussion av tjänster som designmaterial och avhandlingen föreslår att arbetet att representera och designa tjänster innefattar både design av och för tjänster. Tjänsteprototyper fungerar som surrogat för den framtida tjänstesituationen. Avhandlingen beskriver föredelarna med att använda surrogat och visar hur prototyper stödjer möjligheten att skapa kunskap om framtida tjänstesituationer. Detta leder till att prototypande ses som ett sätt att tänka i design.
Xiong, X. (Xiaowen). "Service dominant logic:implications for postponement in service supply chains." Master's thesis, University of Oulu, 2012. http://jultika.oulu.fi/Record/nbnfioulu-201210081040.
Full textTorres, Bryan C. "Examining Self-Service Kiosks in Quick-Service Restaurant Settings." Thesis, University of North Texas, 2019. https://digital.library.unt.edu/ark:/67531/metadc1505242/.
Full textDeora, Vikas. "Quality of service support for service discovery and selection in service oriented computing environment." Thesis, Cardiff University, 2007. http://orca.cf.ac.uk/54702/.
Full textLau, Yit-hung Kenny. "The use of volunteers in community Support Service Delivery : an evaluation of the Community Escort Service /." [Hong Kong : University of Hong Kong], 1991. http://sunzi.lib.hku.hk/hkuto/record.jsp?B13115716.
Full textSegelström, Fabian. "Visualisations in Service Design." Licentiate thesis, Linköping University, Linköping University, Department of Computer and Information Science, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:liu:diva-59546.
Full textService design is a relatively new field which has its roots in the design field, but utilises knowledge from other disciplines focusing on services as well. The service design field can be described as a maturing field. However, much which is considered knowledge in the field is still based on anecdotes rather than research. One such area is visualisations of insights gained throughout the service design process. The goal of this thesis is to provide a scientific base for discussions on visualisations by describing the current use of visualisations and exploring what visualisations communicate. This is done through two different studies.
The first study consists of a series of interviews with practicing service designers. The results show that all interviewees visualise their insights gained throughout the service design process. Further analysis found that there are three main lines of arguments used by the interviewees in regard to why they visualise; as a tool to find insights in the material, to keep empathy with users of the service and to communicate the insights to outside stakeholders.
The second study analysed six visualisation types from actual service design projects by service design consultancies. Four different frameworks were used to analyse what visualisations did, and did not, communicate. Two of the frameworks were based on research in service design; the three reasons to visualise as stated in the interviews in study 1 and a framework for service design visualisations. The two frameworks were adapted from other service disciplines; what differentiates services from goods (the IHIP-framework), and a framework focusing on service as the base for all transactions (Service Dominant Logic). It is found that the visualisation types in general are strong in communicating the design aspects of services, but that they have problems in representing all aspects of service as identified in the service literature.
The thesis provides an academic basis on the use of visualisations in service design. It is concluded that it seems like the service design community currently sees services as being not-goods, a line of thought other service disciplines have discarded the last ten years and replaced with a view of services as the basis for all transactions. The analysis highlights areas where there is a need to improve the visualisations to more accurately represent services.
Banzaert, Amy 1976. "Experiments in service learning." Thesis, Massachusetts Institute of Technology, 2006. http://hdl.handle.net/1721.1/42312.
Full textIncludes bibliographical references (p. 82-86).
Service learning, an educational method that involves the application of academic work to projects that benefit under-served communities, was explored in two complementary forms. First, the development of an alternative form of charcoal made from sugarcane agricultural waste is discussed, including product and process characterization and improvement. The motivation for the project is to establish an alternative cooking fuel that is less detrimental than existing options based on three criteria: health risks, environmental impact, and affordability. A method for improving the speed and safety of a critical process step is presented, and initial test findings demonstrate that the product generally matches the cooking parameters of the benchmark, the wood charcoal that this project seeks to replace. Second, the introduction of service learning pedagogy into three core mechanical engineering classes at MIT - 2.002 Mechanics and Materials II, 2.006 Thermo-Fluids Engineering II, and 2.009 Product Engineering Processes - is explored. Curricular materials, service projects, and assessment methods were developed and implemented. Based on initial research, the pedagogy is effective when integrated into the class well, meaning a project was chosen that was academically rigorous and matched both the curricular goals of the class and the needs of the community partner. In addition, positive social, career-oriented, and cognitive outcomes for students are evident, particularly for women and minority students. Use of service learning in 2.009 is also explored over four years, and positive results from interviews studying the interest in service learning by MIT mechanical engineering faculty are presented.
by Amy Banzaert.
S.M.
Humphries, Charlotte. "Beyond service : looking at power in community service-learning relationships." Thesis, University of British Columbia, 2010. http://hdl.handle.net/2429/23714.
Full textGupta, Sonalika. "Quality of service (QoS) in software-as-a-service (SaaS)." Thesis, San Jose State University, 2013. http://pqdtopen.proquest.com/#viewpdf?dispub=1541510.
Full textQuality of Service (QoS) plays a key role in the successful development of software-as-a-service (SaaS). A quality model needs to be devised for ensuring customers' satisfaction and to set an expected level of quality standards. In this research, several journals and research papers were reviewed, and quality models available for service-oriented architectures (SOAs) were analyzed. A lot of research is done for SOA systems but we need more QoS models for SaaS. In this thesis, the quality attributes for SaaS were examined and reported. An ontology model for QoS in SaaS was also proposed in the thesis. Service level agreements, of companies that implement SaaS, were studied and compared in order to study the current market trends in the field of SaaS quality. This thesis provides a method to compare the QoS of various service providers for SaaS. The implementation of a proposed ontology model will help improve the current standard of quality for software available as a service.
Robertson, Rachael. "Veterans’ Service Experiences in Healthcare: a Self-service Technology Orientation." Thesis, University of North Texas, 2013. https://digital.library.unt.edu/ark:/67531/metadc500005/.
Full textKim, Jeong Geun. "Providing quality-of-service guarantees in multi-service wireless networks." Diss., The University of Arizona, 2000. http://hdl.handle.net/10150/284107.
Full textPapadopoulos, Petros. "Self-organising service composition in open service-oriented architecture systems." Thesis, Glasgow Caledonian University, 2012. https://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.688278.
Full textLöfberg, Nina. "Service Orientation in Manufacturing Firms : Understanding Challenges with Service Business Logic." Doctoral thesis, Karlstads universitet, Centrum för tjänsteforskning, 2014. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-31986.
Full textDzomeku, Veronica Millicent. "Development of a patient-centred in-service training programme for midwives to increase client satisfaction with child-birth care in Kumasi, Ghana." University of the Western Cape, 2017. http://hdl.handle.net/11394/5620.
Full textBackground: Satisfaction with the care mothers receive during child-birth is known to have a very strong influence on their future use of facility-based care during child-birth. Women and children continue to die from complications associated with pregnancy and child-birth and the majority of the causes that lead to mortality are related to labour and delivery. For this reason it is imperative for mothers to access facility-based child-birth care to receive skilled birth care. Mothers report dissatisfaction with facility-based child-birth care as one of the reasons for home births without skilled attendants. The presence of the skilled birth attendants is known to reduce maternal and neonatal mortality rates because of their ability to diagnose any early complications, and to intervene appropriately. Aim: The aim of the current study was to develop an in-service training programme for midwives to provide patient-centred child-birth care that would increase client satisfaction with child-birth care. Method and findings: The intervention research model by Rothman and Thomas (1994) – Design and development (D & D) – was used as the research framework. Only the first four of the six phases of the D & D model were applied in this study. In the first phase, a situational analysis was done using a qualitative study. The expectations, experiences, and satisfaction with child-birth care of antenatal and postnatal mothers, were explored. The research was conducted in four health institutions within the Kumasi Metropolis. Between 12 and 15 participants were purposively sampled in each hospital. Data were collected by means of individual in-depth interviews using an interview guide and data were analysed using content analysis. The study found that mothers expected to receive respectful care and safe care. Mothers had encouraging experiences and discouraging experiences during their child-birth care. The discouraging experiences did not align with their expectations of care, leading to dissatisfaction with child-birth care. In the second phase of the study an integrative literature review was conducted to identify evidence-based best practices to deal with client dissatisfaction with health care. The integrative literature review indicated that in-service training was commonly used as best-practice to improve health professionals' knowledge, skills and attitudes towards work and consequently to improve health outcomes for patients, including client satisfaction. In the third phase of the study, the in-service training programme to enhance patient-centred care was developed using Chinn and Kramer (2005) guidelines for programme development and steps to programme development by Management Sciences for Health (2012). The fourth phase entailed an assessment of feasibility and usability of the in-service training programme using 6 midwives in a district Hospital. The procedure was guided by the I-Tech Technical Implementation guide (2010). The outcomes of the assessment was used to refine and revise the developed in-service training programme. Conclusion: This study sought to develop an intervention to increase client satisfaction with child-birth care service by engaging the following processes in phases: • Assessing the expectations and experiences of mothers about child-birth care services. • An integrative literature review for evidence-based best practice to tackle client dissatisfaction with health care. • Designing a patient-centred care in-service training programme together with experts in the field of maternal and child health. • As assessment of feasibility and usability of the in-service training programme by means of a pilot test to refine the programme. Recommendations: It was recommended among others that, the study is carried out on a national scale to cover all administrative regions of Ghana. It is further recommended that the study findings and the programme developed form part of the continuous professional assessment course requirement for nurses and midwives.
Thongtra, Patcharee. "A Service Framework for Capability-based Adaptation in Adaptable Service Systems." Doctoral thesis, Norges teknisk-naturvitenskapelige universitet, Institutt for telematikk, 2012. http://urn.kb.se/resolve?urn=urn:nbn:no:ntnu:diva-19287.
Full textFlores, Delgadillo Will Johnny. "IT Service Delivery in Nicaraguan Internet Service Providers : analysis and Assessment." Licentiate thesis, KTH, Data- och systemvetenskap, DSV, 2010. http://urn.kb.se/resolve?urn=urn:nbn:se:kth:diva-29560.
Full textQC 20110209
Bylund, Markus. "Personal service environments : Openness and user control in user-service interaction." Licentiate thesis, Uppsala universitet, Avdelningen för datalogi, 2001. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-86015.
Full textHeckmann, Benjamin. "Service quality and profit control in utility computing service life cycles." Thesis, University of Plymouth, 2013. http://hdl.handle.net/10026.1/1568.
Full textZhang, Dos Santos Jia Jun (Jessica). "A comparative analysis of service quality dimensions in six service industries." Thesis, University of Bedfordshire, 2000. http://hdl.handle.net/10547/339050.
Full textObidallah, Waeal. "Business Process and Service Change Management in Service Oriented Virtual Organizations." Thèse, Université d'Ottawa / University of Ottawa, 2013. http://hdl.handle.net/10393/30199.
Full textScott, Janet M. "The role of the service manager in the National Health Service." Thesis, University of Kent, 2000. http://ethos.bl.uk/OrderDetails.do?uin=uk.bl.ethos.342142.
Full textFoy, Joelyn Katherine. "Understanding sexual prejudice among midwestern pre-service and in-service teachers." Diss., Kansas State University, 2014. http://hdl.handle.net/2097/18639.
Full textDepartment of Curriculum and Instruction
Jeong Hee Kim
Sexual orientation is only one facet of diversity (Banks et al., 2005), but teacher preparation may not adequately address sexual prejudice (Lamb, 2013). Sexual prejudice arises when heterosexuality is assumed to be the default for all students. School environments reinforce heteronormativity (Dean, 2010; Foucault, 1990; Himmelstein & Bruckner, 2011) such that when hate speech or physical violence occur against the non-hetersexual or the transgender student, teachers may not be prepared to respond appropriately. Prejudice toward gender or sexually variant students may not be adequately addressed in teacher preparation to challenge the reproduction of heteronormativity in school environments. A mixed method approach was followed to address the beliefs and attitudes of pre-service (undergraduate) and in-service (graduate) teachers toward sexual minorities through an online survey and face-to-face interviews. Group means of the PREJUDICE scale for each independent variable were analyzed for statistical significance. The total variance of the PREJUDICE scale was accounted for by personal characteristics only (political, 38%; religious, 9%; non-heterosexual friends, 18%; and family members, 5%; participant sexual orientation, 8%; and finishing the survey, 6%). Neither demographic nor educational characteristics accounted for statistically significant differences in group means of the PREJUDICE scale. College-level coursework completed in multicultural education did not significantly account for any of the total variance in PREJUDICE scores. Significantly lower levels of sexual prejudice were associated with having non-heterosexual friends and family members or being non-heterosexual, and there were no significant effects from educational interventions. However, one-on-one interviews provided stories of direct experience with sexual minority youth in K-12 classrooms. A majority of qualitative participants had questioned their conservative backgrounds and the familial/societal messages they had received regarding gender and sexual variance. Their questioning was strengthened by having non-heterosexual friends and family members. In addition, several participants had worked directly with sexual minority youth in their own school buildings and classrooms. Had this study been limited to a survey, the lived experiences of these pre-service and in-service teachers would have been lost. Having friends and family members who are non-heterosexual transcended their socialization and facilitated their development as social justice allies.
White, Stephen. "At our service? : the public service ethos in community safety partnerships." Thesis, De Montfort University, 2014. http://hdl.handle.net/2086/10410.
Full textGrych, Diane Smith. "The Role of In-Service Teachers in Pre-service Teacher Preparation for Multicultural Education." Thesis, Walden University, 2014. http://pqdtopen.proquest.com/#viewpdf?dispub=3632872.
Full textThe U.S. population is rapidly diversifying, with the expectation that culturally diverse groups—including students—will outnumber European Americans by the year 2050. In contrast, public school teachers are expected to remain largely middle class, female, and Caucasian. Most multicultural education research has focused on cultural diversity in urban education settings. However, a gap in the literature has existed regarding student diversity and teachers' culturally responsive teaching in predominantly rural areas. In this study, Appalachian elementary school teachers shared their perspectives and experiences on effective multicultural teaching. An important gap has been bridged by using a 3-part theoretical framework, based on critical reflection, scaffolding, and perspective taking, related to the main research questions regarding (a) the qualities and experiences that in-service public school teachers possess that allow them to effectively teach students from a variety of backgrounds, and (b) what in-service teachers suggest for improving teacher preparation to meet the challenges of cultural diversity in schools. A qualitative, phenomenological approach anchored in a constructivist paradigm was used to gather voice data via a digital voice recorder from 8 participants. Semi structured, open-ended interviews were conducted to collect the data, followed by transcription and analysis. Data analysis resulted in the discovery of 5 themes related to the research questions and revealed mapping onto the conceptual framework. Social change implications can result in improved teacher education programs in rural areas and can enhance collaboration with professional development schools to improve pre-service teacher preparation for teaching diverse students.
Pan, Su-Ching, and 潘素靜. "Service Failure and Service Recovery in Customer Service Center." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/28607277465648262314.
Full text大葉大學
管理學院碩士在職專班
98
The service call center has been highly valued in recent years; however, the service quality has been called into question. Therefore, this study aims to investigate and find out the reasons for service failures of the service call center and different types of service recovery by using SSIT (Subjective Sequential Incidents Technique). Sixteen cases about service failures are collected. The subjects are undergraduate students, graduate students, and in-service graduate students in Chang-Hua area. After the analysis of the cases, the following anger points are found regarding meeting customers, requirements, refunding or the exchange of commodities, and billing arguments: continual service failures, repeated checks on personal data, troubles caused by service failures, irresponsibility, refusal to meet customers’ requirements, incomplete records, secret administration, threatening, and the identification of service persons requested. The types of service recovery include oral apology, admitting the mistakes and seeking for help, explaining the reasons for service failures, informing customers of the exchange of commodities, customer appeasement, and mending failures. In order to enhance the quality of the customer service call center, it is strongly advised that the service call center should avoid repeated service failures and try to provide satisfactory recovery measures that customers can identify with.
Cheng, Shao-Cheng, and 鄭紹成. "Service Failure, Service Recovery and Customer Respond in Service industry." Thesis, 1997. http://ndltd.ncl.edu.tw/handle/92372228512882135112.
Full text文化大學
國際企業管理研究所
85
Although the issues of service failure, service recovery and customer respond had been discussed by researchers, the moderating effect of service recoveryon customer respond remain unclearly. Therefore the problem of this study is intending to find out customer respond to service failure regarding to its service recovery. 803 copies of CIT questionnaire survey was taken as the empirical data and the findings are as follows:56.4% of these people think that it is good to receive service recovery. However, 43.6% of them thinks that it is bad. Such result shows that it still can not satisfy customer even if service recovery has been taken. Customer gives highest evaluation when service recovery comes free charge. On the contrast, the lowest evaluation comes to no service recovery. Apart from oral apology, additional physical things surely enhance service evaluation. The influence of service recovery on purchase intention is positive. Different service recovery satisfaction degree shows different purchase intention. The higher the satisfaction degree,the more positive the purchase intention. The moderating effect of service recovery on customer complain behavior(CCB) is also positive. The customer whodid not receive service recovery, their CCB will be private complain(47.39%) and voice complain(36.97%). The percentage has significant changing.Goodwin & Ross proposes that interaction fairness causes different customer response. The research based on this concept. From the reasoning process, it can also imply interaction fairness to the influence of service recovery on CCB. That is a serendipity of this study.
"Service replication strategy in service overlay networks." 2004. http://library.cuhk.edu.hk/record=b5892154.
Full textThesis (M.Phil.)--Chinese University of Hong Kong, 2004.
Includes bibliographical references (leaves 43-45).
Abstracts in English and Chinese.
Chapter 1 --- Introduction --- p.1
Chapter 2 --- Background --- p.4
Chapter 2.1 --- Notations --- p.4
Chapter 2.2 --- Service Overlay Network Architecture --- p.5
Chapter 2.3 --- The SON Cost Model --- p.5
Chapter 2.4 --- Bandwidth Provisioning Problem --- p.7
Chapter 2.5 --- Traffic Variation and QoS Violation Penalty --- p.8
Chapter 3 --- Service Replication Model --- p.12
Chapter 3.1 --- One-to-One Service Model --- p.13
Chapter 3.2 --- Service Delivery Tree Model --- p.16
Chapter 3.2.1 --- Problem Formulation --- p.17
Chapter 3.2.2 --- Distributed Evaluation of SDT --- p.20
Chapter 3.2.3 --- Approximation --- p.22
Chapter 4 --- Service Replication Algorithms --- p.24
Chapter 4.1 --- Centralized Service Replication Algorithm --- p.24
Chapter 4.1.1 --- Preprocessing Phase --- p.24
Chapter 4.1.2 --- Searching Phase --- p.26
Chapter 4.2 --- Distributed Service Replication Algorithm --- p.27
Chapter 4.3 --- Improved Distributed Algorithm --- p.28
Chapter 5 --- Performance Evaluations --- p.32
Chapter 5.1 --- Experiment 1: Algorithm Illustration --- p.32
Chapter 5.2 --- Experiment 2: Performance Comparison --- p.34
Chapter 5.3 --- Experiment 3: Scalability Analysis --- p.36
Chapter 5.3.1 --- Experiment 3A --- p.36
Chapter 5.3.2 --- Experiment 3B --- p.37
Chapter 5.3.3 --- Experiment 3C --- p.38
Chapter 5.4 --- Experiment 4: Multiple replications --- p.39
Chapter 6 --- Related Work --- p.41
Chapter 7 --- Conclusion --- p.42
Bibliography --- p.45
Lee, Li-Ya, and 李麗雅. "Self-Service Technology Application in Public Service." Thesis, 2007. http://ndltd.ncl.edu.tw/handle/42800381229798896489.
Full text元智大學
資訊管理學系
95
In recent years various governmental agencies have been promoting self-service technology such as phone, internet, and Kiosk, etc. It is hoped that these technologies will help the public better help themselves, enhance quality of service, and reduce service cost. Using case studies, this paper attempts to: • evaluate governmental agencies’ implementation of self-service technology. • discuss usage preferences among demographic groups. • understand the true demand of the public. • serve as a reference for agencies when they promote e-government services. This research examines the relationship between vehicle owners’ profile and their preference for self-service technology. To see whether vehicle owners’ profile and payment information is related to the type of self-service technology chosen, , 172,215 records of vehicle owners’ data were studied. (The data do not include personal information such as car owners’ driver’s license and car license plate) from the database of A institute. The following conclusions were drawn: 1、Telephone is the most popular type of self-service technology, followed closely by internet payment. Use of Kiosk payments is a distant third. 2、Conclusions from analysis of vehicle owners’ profile data： • Males prefer to use internet payment than females, and females use phone and Kiosk payment services more than males. • Younger people use internet payment services more than older people. • Heavy motorcycle owners prefer to use internet payment, and commercial vehicle owners prefer to use phone payment. In general, age is the biggest difference in choosing the type of self-service technology used; the next is vehicle type. 3、Findings from analysis of payment data • The majority use credit cards to make vehicle payment; and most card users pay through internet instead of phone services. • More people pay fuel fee by phone services and fines by internet services. Also, when the amount is high, less people use internet payment. • Regarding payment services used according to the time of day, most people use phone services between 8 am and 3pm. From 12am to 7am, most people use internet services. In general, the kind of payment is the biggest difference in choosing the type of self-service technology used. The next is the payment amount. The findings of this research lead to the following suggestions to governmental agencies and program designers: 1、Suggestions to governmental agencies: (1)Market differently to different user groups. (2)Provide incentives for people to use self-service technology through promotions such as discount. (3)Banks may be encouraged to participate in Kiosk use, thus increasing the number of service locations. 2、 Suggestions to program designers: (1)Combine internet payment and actual payment card security check to ensure payment transaction security. (2)Combine related web pages and provide the public with payment service in one simple step.
Yu-Sheng, Wang, and 王淯生. "Service Failure and Service Recovery in Hairdressing Service： Approach of the Subjective Service Delivery Blueprint." Thesis, 2010. http://ndltd.ncl.edu.tw/handle/79371934968737149508.
Full text大葉大學
人力資源暨公共關係學系
98
This study is to explore the salon services of Service Failure and remedies, through the existing literature to construct a subjective service delivery hair industry blueprint. Subjective sequence of events and Technology Act (subjective sequential incidents technique, SSIT) is mainly the customer's subjective thoughts and memory analysis. The order of events by the subjective Technology Act (subjective sequential incidents technique, SSIT), to contact from the customer service process in the "gas point" for analysis to determine their problems and to produce the various factors related. This study mainly through the customer's subjective experience, and customer experience management point of view, the service failures of hairdressing and service recovery, in order to construct issued by the managerial implications of the concept of service deliv-ery blueprint salon owners.
Chen, Yu-Pin, and 陳玉彬. "The Innovative Service and Service Quality in Internet Service Channel－VPN Industry." Thesis, 2012. http://ndltd.ncl.edu.tw/handle/29csk7.
Full text國立臺北科技大學
管理學院經營管理EMBA專班
100
Due to the rapid progress of technology and communication development applications in the market in recent years, Telecommunications services are driven to the field of multiple services. Traditional exclusive market has been insufficient to meet the actual demands from the enterprise market, to let industry and channels face more challenges and threats. To face the external competition in this industry with the same services, and apply the price competition to plunder the users and the markets in such a competitive business environment, we must be able to find the product differentiations to enhance the products competitive advantage in order to sustained profitability and sustainable competitive advantages. The industry differences within the market segments are also very important, so the enterprise''s business strategy is also important for the company to meet customer demands. We must first understand what the company basic customers’ demands to adopt customer-oriented point of view, but not the non-product-oriented point of view. It probably makes the original companies in different industries become competitors to the same industry due to the evolution of customer demands and the progress of new technology. This study will examine the part within the industrial services innovation and service quality, and also look for the other opportunities in the VPN (Virtual Private Network) service industry.
Chen, Chieh, and 陳潔. "The Research of Service Quality of Service Personnel in Automobile Service Enterprise." Thesis, 2015. http://ndltd.ncl.edu.tw/handle/14114535222762802170.
Full text淡江大學
管理科學學系碩士班
103
In the industry of the service characteristics of Taiwan employee is crucial. The automobile industry is also combined with the concept of customer with a variety of services. The service provider should provide the service to meet customer needs, and then make the customer satisfied. Through the investigation on corporate visits, questionnaire and secondary data, reliability analysis is need to the result of analysis from regression analysis. Importance performance analysis (IPA) is also need to understand the quadrant of questionnaire items. Then, both of the final questionnaires and secondary data for comprehensive analysis can help the company enhance customer satisfaction and solve the service problems. Under fierce competition, of automobile service industry first-line service staff provide a variety of services to affect the customer and brand image and performance. Therefore, the service, service quality, customer satisfaction and IPA are the focus in this study. In this customer oriented research, the service of service personnel can be improved to be the reference in automobile industry.