Journal articles on the topic 'In-house services (Business) Evaluation'
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Currie, Wendy L., Bhavini Desai, and Naureen Khan. "Customer Evaluation of Application Services Provisioning in Five Vertical Sectors." Journal of Information Technology 19, no. 1 (March 2004): 39–58. http://dx.doi.org/10.1057/palgrave.jit.2000006.
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How value is created for the customer from e-business is a topic of much concern in academic and practitioner circles. In the light of the dot.com downturn, numerous e-business firms ceased to exist. This paper reports the findings from an ongoing research study on the development and decline of the application service provider (ASP) industry. Having witnessed the decline of the first wave of ASPs, with many failing to convince small and medium businesses (SMBs) of the value of adopting an ASP solution, the second wave calls for a more rigorous approach that clearly identifies the key performance areas and indicators of the ASP business model. Applying the constructs of strategic positioning, product/service portfolio, and value proposition, this paper represents the findings from 215 responses to a questionnaire survey on how potential and existing ASP customers evaluate the benefits and risks of ASP. The findings suggest that, if the ASP model is to succeed, vendors will need to carefully identify customer requirements and avoid the pitfalls that beset the first wave of the ASP model, which was largely based upon a technology push strategy.
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Bojtor, András. "Business Perceptions of e-Government Services in Hungary." Central and Eastern European eDem and eGov Days 341 (March 17, 2022): 229–39. http://dx.doi.org/10.24989/ocg.v341.16.
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The outbreak of Covid-19 pandemic emphasized the importance of electronic governance. Citizens and business actors, two main groups of electronic public administration service users, can effectively and without any personal contacts handle their official duties with public administration bodies. E-governance improves efficiency, transparency and generates economic growth. Perceptions of end-users about services influence their willingness of use, satisfactions and also determine the chosen channel (personal, online, phone) to administer. In general, the main focus of analyzing satisfaction with e-government services is on citizens and business actors are pushed into the background. This paper analyses the satisfaction of business actors with public administration services. Hungarian small and medium enterprises are responsible for the majority of employment in Hungary. Their competitiveness and improving innovation ability are key to break out of the middle-income trap. According to the international comparisons, Hungary is lagging behind in performance of e-governmental services. Based on the survey with 1270 entries, Hungarian businesses are mainly satisfied with public administration services. Further improvements in the quality of public administration services can be carried out based on the evaluation of businesses’ perception.
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Římovská, P. "Formalised risk identification and evaluation models application in the conditions of agricultural enterprises." Agricultural Economics (Zemědělská ekonomika) 48, No. 2 (February 29, 2012): 65–75. http://dx.doi.org/10.17221/5290-agricecon.
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Recently we can mention in the CR a step by step enterprise number increase in the area of production, transport services, services and financial organisations, which practically apply internal departments of controlling or audit into their managerial structures. That is why it is required to dedicate a wider publication space to the information on the role and principles of managerial instruments, which are provided by controlling and Internal Audit for business administration and financial management. The goal is to ensure a higher quality of preparation or response on the still emerging forms of our enterprises co-operation with foreign business subjects and to match step at the level of building and in particularly in effectiveness of business informational systems usage for managerial process (especially for planning and decision making procedures control) in all areas of business functions. Internal controlling instruments application and using results of risks evaluations by internal audit simultaneously contributes to the improvement of level and effectiveness of intra-enterprise monitoring as a modern conception of control usage in business management. Management level increase and increase of management competency are the conditions of ensuring our enterprises competitiveness.
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Xun, Wei, and Guo Ping Cheng. "Distribution Mathematical Model of Logistics Platform Based on Computer Evaluation System." Applied Mechanics and Materials 543-547 (March 2014): 4366–69. http://dx.doi.org/10.4028/www.scientific.net/amm.543-547.4366.
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Integrated logistics platform based on the computer ebaluation system. It services for e-commerce businesses on the platform in the way of helping them choosing a better logistics service. In this paper, we explained the business allocation methods on the platform of integrated logistics, and on this basis, to build a business distribution mathematical model that helps make rational choices for enterprise logistics services provided.
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SZEWCZYK, Paweł. "Mangement of blockchain based digital assets in industry and services." Scientific Papers of Silesian University of Technology. Organization and Management Series 2021, no. 150 (2021): 267–77. http://dx.doi.org/10.29119/1641-3466.2021.150.20.
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Purpose:The technology industry has become incredibly dynamic and complex, so by utilizing the information technology (IT) framework in the approach to new technology, businesses can avoid confusion around the application of new trends since IT operations can deliver business value. Design/methodology/approach: An overview of recent literature of some assets digitization concepts was applied. In particular the concept of digital twins was presented. Finally, applying the blockchain technology the security from hackers due to its encryption features may be provided. Findings: The improvement of digital twins through blockchain technology is set to transform industries such as manufacturing, healthcare and beyond and, companies can work towards building their future business strategies. Practical and social implications: The impact that digital twins can make is huge. Many are just now in development due to the complexity of their creation, but soon millions of things will have digital twins. And their usefulness and capabilities will continue to evolve. On the other hand blockchain technology has the potential to become the most relevant and capable way to generate and monitor digital twins due to the security and immutability of technology. Originality/value A jet engine, a human heart, even an entire city can all have a digital twin that mirrors the same physical and biological properties as the real thing enabling three critical drivers: continuous evaluation; faster, cheaper prototyping and innovating at the limits (ethics)
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Alamelu. "EVALUATION OF SERVICE TRANSACTIONS AND SELECTION OF QUALITY OFFERED SERVICES IN A BUSINESS ENVIRONMENT." American Journal of Applied Sciences 11, no. 2 (February 1, 2014): 207–15. http://dx.doi.org/10.3844/ajassp.2014.207.215.
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Lapierre, Jozee. "The Role of Corporate Image in the Evaluation of Business-to-Business Professional Services." Journal of Professional Services Marketing 16, no. 1 (July 29, 1998): 21–41. http://dx.doi.org/10.1300/j090v16n01_02.
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ÇINAROĞLU, Eda, and Fulya ZARALI. "Cappadocia hotels’ website quality evaluation: A multi-criteria Intuitionistic Fuzzy EDAS (IF-EDAS) method application." Business & Management Studies: An International Journal 10, no. 2 (June 25, 2022): 769–86. http://dx.doi.org/10.15295/bmij.v10i2.2060.
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The internet is becoming increasingly common worldwide, and the number of users is rapidly increasing. This condition offers up new business opportunities for online businesses. For online companies, high customer satisfaction corresponds with a competitive advantage. For this reason, it is vital to understand consumer expectations for services provided through corporate websites and assess the website quality from the customer's perspective. The primary goal of this research is to evaluate and rate the websites of Cappadocia hotels in Turkey. A solution proposal comprising the Intuitionistic Fuzzy EDAS (IF EDAS) approach is developed to assess the website quality of these hotels. A sensitivity analysis is also provided to demonstrate how the proposed IF EDAS method yields robust decisions. It has been concluded that the most important criteria in evaluating the quality of a hotel website are security, privacy and hotel facilities information. According to the findings, the top three hotels in terms of website quality are Kapadokya Hill Hotel & Spa, Exedra Hotel Cappadocia and Anatolian House. This study will likely be helpful to both researchers interested in hotel website quality evaluations and holidaymakers contemplating a trip to Cappadocia.
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Mitić, Nina, and Miodrag Brzaković. "Model for Evaluation of Banking Services' Quality." Kultura polisa 19, no. 3 (August 28, 2022): 176–202. http://dx.doi.org/10.51738/kpolisa2022.19.3r.176mb.
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In modern business, quality is one of the key factors for recognising a product or service on the market. For this reason, quality is becoming a new business paradigm in all spheres of human activities, whether we talk about material products or services. Therefore, increasing attention is paid to quality management that is focused on meeting the requirements of clients in order to keep the old and attract new ones, so that the organisation can survive in conditions of fierce competition. It is evident that nowadays quality management is becoming a leading asset in competitive business in all industries. World companies are focused on quality, so we may often hear that the 20th century was actually the century of productivity, but the 21st century will be, without doubt, the century of quality. Bearing in mind the importance of the quality of services, there were valid reasons to focus the scientific research attention in this paper on defining the model of valuation of the quality of banking services, as a research objective. In achieving this goal, there were valid and scientifically justified reasons to apply the statistical method, as a general method, and the descriptive (Survey-Research) method, as a special one. The model for evaluating the quality of banking services, which is defined in this way, represents an important assumption of contributing to the improvement of relations with clients (Customer relationship management – CRM) with the goal of satisfying their needs and wishes, but also with the realization of business benefits.
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Lau, Vincent K. T. "Innovative Evaluation of the Outsourced Counselling Services in a Business School." Nang Yan Business Journal 2, no. 1 (November 20, 2014): 76–80. http://dx.doi.org/10.2478/nybj-2014-0027.
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Abstract Through appreciating the expectations and needs of the students and staff and the changing needs of such group of stakeholders in view of educational reforms and organizational changes, we shall examine the expected changes in structure and organizational framework for the implementation of counseling services under the widely adapted Australian approach of Comprehensive Counselling Programme (Aluede, 2006). The key questions to be raised are as follows: 1. What will be the expectations of students and teaching staff in such programmes? How will expectations be satisfied in the programme objectives? 2. What should be the innovative structure for the delivery of Counselling services and related services? 3. Will the services provided by the new counseling centre be adequate, appropriate and suitable for the development of healthy lifestyle, and provide a balanced education for life?
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Neeraj, Neha Garg, Nipun R. Navadia, Anupam Lakhanpal, Indrajeet Gupta, Wubshet Ibrahim, and Manish Raj. "CloudConsumerism: A Consumer-Centric Ranking Model for Efficient Service Mapping in Cloud." Mobile Information Systems 2022 (May 2, 2022): 1–15. http://dx.doi.org/10.1155/2022/5960976.
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In cloud, service providers and consumers are primary stakeholders that maintain a business liaison. Cloud service providers (CSPs) offer the services, and consumer uses the services on a payment basis. From a business perspective, the selection of a service based on mutual evaluation benefits both the CSPs and consumers. This paper presents an efficient CloudConsumerism model where the multicriteria decision-making method (MCDM) method, TOPSIS, is used for evaluating the performance of CSPs and consumers. For performance evaluation of CSPs, the performance attributes defined by Cloud Service Measurement Initiative Consortium (CSMIC) are exploited. For evaluating the consumers, this paper is the first approach towards identifying the behavioral attributes for evaluating the cloud consumers analogous to the business models. A service mapping algorithm is proposed for efficient (less overhead and higher robustness) mapping. Extensive simulation experiments are conducted; the results show that the proposed framework can be used for the online cloud-based platform due to limited overhead and high robustness.
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BERBEROVA-VALCHEVA, Tzvetelina, Kamen PETROV, and Nikolay TSONKOV. "EVALUATION OF INTERCONNECTIVITY BETWEEN HIGHER EDUCATION AND BUSINESS – BULGARIAN CASE." Vol 21, No 1 (2022), Volume 21, Vol 21, No 1 (2022) (January 1, 2022): 46–68. http://dx.doi.org/10.35774/jee2022.01.046.
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This article is dedicated to the problems identified by the Bulgarian business in terms of staff with higher education. In practice, businesses believe that research and educational institutions must provide an educational service that corresponds to their requirements for the level of competencies. The paper investigates the industries and sub-industries where the need for staff is most urgent. The model of more general education is embedded in the new global realities, which largely means that universities offer educational services of a more general nature. In this situation, it is difficult to overcome the divide between knowledge and skills of graduates and business requirements. This fact shows the objective gap between students’ preparation for workforce and business expectations. The authors also study the provision of educational services in the real sector, in particular the opinion of employers regarding the strength of young professionals outside the educational environment. Thus, there is a need to determine connections in the different areas of the labour market, e.g., business, services and production, to higher education. Analysis of the trends and conditions in the selection of specialists with higher education is an important aspect here. The authors believe that a flexible and adaptive economic environment is needed, which is focused on the global and regional peculiarities of territorial development and available human capital.
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Hasanudin, Muhaimin, Dedy Prasetya Kristiadi, and Budi Haryanto. "E-business Startup Model using Canvas Business Model (case study: SiJasPro)." IJISTECH (International Journal of Information System & Technology) 5, no. 2 (August 30, 2021): 127. http://dx.doi.org/10.30645/ijistech.v5i2.123.
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With the rapid development of information technology today, more and more businesses are using the internet as a medium to disseminate information and choose the right business model in order to survive and develop. This study aims to determine the business model of a startup in the Project Services Information System (sijaspro) by conducting analysis and evaluation to determine the strengths, weaknesses, opportunities, and threats so that they can design a business model. The research method used is a qualitative method. This study uses the theory of the business model canvas and SWOT analysis. The results show that the company's business model requires several additional factors in each element of the e-business model in order to grow and develop better by providing building project features and services and applications to users
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Lyapina, S. U., V. N. Tarasova, V. B. Ruchkin, and E. O. Koscheeva. "Проблемы оценки качества при проектировании транспортных услуг." Quality. Innovation. Education, no. 5 (2020): 30–40. http://dx.doi.org/10.31145/1999-513x-2020-5-30-40.
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The quality issues of new services directly affect the competitiveness of service organizations. However, the introduction of new services to the market is often limited only to the construction of the logistics of business processes, and the design applies only to technological equipment and infrastructure, the quality of which ultimately does not always ensure the quality of the services provided. At the same time, quality management affects mainly operational aspects, that is, it covers the later stages of the service life cycle. In resource-intensive service industries (for example, transport, communications, etc.), the high cost of equipment and infrastructure reduces the possibility of changes in service delivery technologies to improve their quality, which leads to inefficiency and market failures due to the fact that the new service does not match the real needs of customers. Despite this, forecasting and planning the quality of a service at the stage «making a decision» to launch a new service on the market remains largely without sufficient attention. The authors prove the need to design the quality of services at the stage «making a decision» to bring new services to the market. The purpose of the article is to describe the approach developed by the authors to assessing the quality of projected services at the early stages of their life cycle, which makes it possible to integrate qualitative and quantitative indicators of the future service and take into account the forecast requests of customers. The proposed approach has two features: (1) forecasting customer requirements for the quality of services is based on the results of machine learning based on data on existing and potential customers, as well as on the basis of the accumulated knowledge base of customer experience and expert opinions; (2) multi-criteria optimization is used, while some of the optimized parameters are discrete and high-quality. In conclusion, the authors demonstrated the advantages of the developed model on the examples of transport and logistics business in the field of passenger and freight transportation in Russia.
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Rohmawa, Helmia Cipta, Zulfiati Syahrial, Jeni Sista Siregar, and Jarudin. "Evaluation of Employee Performance to Maintain its Existence in The Business World." Journal of Management Info 7, no. 1 (May 2, 2020): 33–42. http://dx.doi.org/10.31580/jmi.v7i1.1349.
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This study aims to evaluate the performance of employees towards the sale of products and services in serving the needs of customers, especially the bride and groom. The sampling technique in this study is purposive sampling, which is by considering certain criteria that have been made for the object following the study. So the sample in this study is the company director (one person), customer service in the field of products and services (two people), managers/supervisors in the field of products and services (two people) and beauticians in the field of products and services (two people). In carrying out this evaluation, researchers used a qualitative approach and also used quantitative data to support the implementation of data analysis. The results of the evaluation of internal factors, there are three measurements used as benchmarks, namely: (1) the innovation process; (2) operation process; and (3) After-sales service process. The results of the evaluation of external factors, there are three measurements used as benchmarks, namely: (1) Customer care; (2) Professionalism and (3) Communication climate. The results of the study propose to improve employee performance by providing intensive targets that can be completed according to timed.
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AGIN, KAYA. "A GENERAL EVALUATION OF LOGISTICS MANAGEMENT IN TERMS OF ORGANIZATIONS." New Era Journal of Interdisciplinary Social Studies 6, no. 10 (March 22, 2022): 1–7. http://dx.doi.org/10.46291/newera.157.
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Today's world is in a period where globalization activities and commercial applications are experienced rapidly. For this reason, logistics is an important business function to offer all kinds of products and services that all global consumers need, at the right time, at the right place, at the right cost, under the right conditions, to the right customer. In terms of businesses, logistics has strategic importance in providing inputs to the business, information flow in the processes of the business and ensuring the appropriate distribution of business outputs in target markets, and it is important both in the planning of operating costs and in terms of gaining value of the business. In addition, logistics enables the realization of the structure defined as the supply chain by providing product and information flow between businesses. In the last quarter of the century, where globalization is gaining momentum day by day, businesses are developing their logistics practices day by day and including them in company processes in order to ensure continuity in their activities and not to lose their customers, who are the most important part of their earnings. However, logistics has generally been tried to be defined as numerical applications made with a pure transportation process and sometimes with computer software. However, although logistics has a financial aspect that includes many numerical operations, there is also a managerial aspect that requires planning, organization and control at every step. By mentioning the emergence and development of logistics activities, which are critical for businesses, the logistics management practices of these activities in businesses, their benefits to businesses and the working areas of logistics management in businesses are examined.
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Umar Hamdani, Agus, Indra, and Wahyuni. "Community Empowerment Through Entrepreneurship Program Based on Information Technology (Technopreneurship) for Residents of RT 03 RW 02 Pondok Jati Jurangmangu Barat Pondok Aren." Jurnal Pemberdayaan Masyarakat Madani (JPMM) 5, no. 2 (November 10, 2021): 291–305. http://dx.doi.org/10.21009/jpmm.005.2.09.
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Residents in the neighborhood of Rukun Tetangga 03 Rukun Warga 02 Pondok Jati Jurangmangu Barat Pondok Aren mostly belong to the lower middle class. Most of the residents in this RT 03 environment run their business businesses such as warungs, drinking water supply services, cellphone counters, workshops, printing houses, internet cafes, house rentals/rents, vehicle rentals, vehicle care services, midwives, and furniture. Although some business actors have used information technology tools to support their business, their use is limited to Facebook, Twitter, Instagram, and WhatsApp. Residents do not understand how to sell and market products using information technology tools. E-Commerce technology is a technology used to conduct business transactions that occur on electronic networks. E-Commerce technology can help market products, especially when implementing large-scale social restrictions (PSBB). Based on the above conditions, we conducted training to build a business using Electronic Commerce (E-Commerce) technology for residents to foster an entrepreneurial spirit based on information technology. the methodology in this community service activity uses the Participatory Rural Appraisal (PRA) approach which consists of the identification of problems, planning activities, implementing activities, monitoring activities, and evaluating community service activities. The output of this community service activity is that the residents of Rukun Tetangga 03 Rukun Warga 02 Pondok Jati Jurangmangu Barat Pondok Aren gain knowledge and experience on how to use E-Commerce technology to support their business activities. For this community service activity to run optimally, it is necessary to provide assistance during the adaptation process of E-Commerce technology and conduct training on digital marketing in the future.
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Al-Debei, Mutaz M., Enas Al-Lozi, and Omar Al-Hujran. "Critical design and evaluation factors of mobile business models." Journal of Enterprise Information Management 28, no. 5 (September 14, 2015): 698–717. http://dx.doi.org/10.1108/jeim-05-2014-0050.
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Purpose – The purpose of this paper is to define critical design and evaluation factors of business models (BM) for mobile network operators (MNOs) in general, and more specifically for mobile data services. Design/methodology/approach – This paper follows a qualitative approach. Aiming to identify critical design factors for mobile BMs, this research, as a part of larger research, examines three real-life cases related to mobile data service BM design and engineering. These cases are Orange Business Services (OBS); Apple’s iPhone services and applications, and NTT DoCoMo’s i-mode service. Findings – In this paper, the authors provide a framework for designing and developing Market-Aligned, Cohesive, Dynamic, Explicit, and Unique BMs with Fitting Network-Mode, which, if adopted by MNOs, would ensure their long-term success by improving the sustainability and innovation capabilities of their BMs. These critical design factors address different spheres of the mobile business: “Cohesion” and “Explicitness” are operator-oriented, whereas “Market-Alignment,” “Dynamicity,” “Uniqueness,” and “Fitting Network-Mode” are industry-oriented. Research limitations/implications – Although the paper provides in-depth analysis of three case studies in the context of mobile telecommunications, the authors cannot claim that the developed framework can be generalized to all services in the mobile telecommunications industry. Further validation through empirical testing is preferred and this could be done in future research. Practical implications – The developed framework is of value to MNOs as it provides them with a holistic approach for designing and also evaluating successful BMs over time. This is because the developed framework defines critical design factors for BMs in the contexts of their environments. Originality/value – The domain of BMs is still emerging within the field of information systems. The majority of prior studies either tackled the issue of BM definition or provided taxonomies and classifications of this concept. The originality of this paper comes from the fact that it takes further steps in developing the concept by providing a comprehensive framework which encapsulates critical design and evaluation factors of mobile BMs.
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Nazhmudinov, A. D., and P. G. Isaevа. "Evaluation of remote banking services in Russia." Finance and Credit 26, no. 5 (May 28, 2020): 1085–98. http://dx.doi.org/10.24891/fc.26.5.1085.
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Subject. We consider the activities of commercial banks relating to banking services that are based on remote service technology. Objectives. The purpose is to explore remote banking as one of the most promising ways to provide banking services, using the PAO Promsvyazbank case. Methods. The study rests on general scientific methods, like analysis and synthesis, historical analysis, comparison, and tabular and graphical methods for presenting data. Results. We reviewed the indicators of remote banking in Russia and its development trends, analyzed the transactions of PAO Promsvyazbank in the remote banking market. The analysis results enabled to unveil problems, prospects, and areas for remote banking development. Conclusions. The use of foreign partners’ experience, a clear and coherent development strategy, and coordinated activities will enable PAO Promsvyazbank to create a successful system of remote banking in the Russian market. It is crucial to follow the developed strategy to strengthen the bank’s position in the future. Competent implementation of remote services will help enhance performance efficiency and expand business through selling banking products and attracting new customers. The findings may be useful for studying the development trends in remote banking services and assessing their efficiency.
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Kelen, Lusianus Heronimus Sinyo, Raynesta M. I. Malo, and Diana A. Djoh. "Evaluation of Village Empowerment Funds in Kelurahan Kawangu, Sumba Timur." Warta Pengabdian 15, no. 2 (September 14, 2021): 67. http://dx.doi.org/10.19184/wrtp.v15i2.21543.
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Community empowerment funds that are managed at both the village and sub-district levels are an important aspect of community empowerment and development. East Sumba Regency certainly has a number of government programs to give funding to the community at the village and sub-district levels. However, it is difficult to control and evaluate the funding due to limited knowledge and skills. Through the program of KKN-PPM held by Universitas Kristen Wira Wacana Sumba in Kawangu Village, East Sumba Regency, an evaluation program for community empowerment funds was held. Several parties participated in this program were lecturers, students, village government officials, and the beneficiaries. This evaluation, which was carried out from 21 August to 14 September 2020, included four types of businesses, fisheries and marine business, agricultural product business, weaving business, and machine shop services. The results of this evaluation will certainly help the Government of Kawangu in determining policies related to empowerment in the future.
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Kim, Sooyun, and Sunmee Choi. "Service Quality Issues in the Triad of Sharing Services: Conceptualization of Issues and Propositions for Solutions." Korean Production and Operations Management Society 33, no. 2 (May 31, 2022): 261–81. http://dx.doi.org/10.32956/kopoms.2022.33.2.261.
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Sharing-service business models face unique operational issues. The human aspect of the operation particularly differs from traditional service business models, and therefore requires special attention. This aspect comprises “the increased role of customers in service production/delivery process” in sharing-service models. This study primarily aims to identify such operational issues and propose solutions. Based on the “service triad” framework, this study addresses the issues for each of the two sharing-service models: B2C – business to customers, and P2P – people to people. For B2C models, three propositions are put forth based on the theory of the “social dilemma”: (1) implementing social incentives; (2) creating competition among small customer groups; (3) designing effective customer messages. For P2P models, three propositions are put forth based on the “agency theory”: (1) managing information; (2) understanding customers’ attribution to service failure; (3) providing evaluation reports using big data analysis. This study constitutes the first attempt in extending the service triad framework into sharing-service business models toward the goal of providing managerial insights on improving the service quality of sharing-services.
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Weaver, Linda, and Dorothy Spence. "Application of business case analysis in planning a province-wide telehealth network in Alberta." Journal of Telemedicine and Telecare 6, no. 1_suppl (February 2000): 87–89. http://dx.doi.org/10.1258/1357633001934267.
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A strategy for implementing telemedicine throughout Alberta was developed. The model was based on a comprehensive evaluation of the four clinical specialties chosen as representative telemedicine services – radiology, psychiatry, emergency services and continuing education. The goals of the telemedicine network were to improve access to health services, provide support for rural health-care providers and increase the efficiency of specialized services. The findings showed that the success factors in a national telemedicine programme depend on a clear organizational structure, with appropriate technical standards and support.
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Shen, Jian Jun, Gang Chen, and Jun Ping Cai. "Research on Reliability of Command Business Composite Services in Joint Command Information System." Applied Mechanics and Materials 644-650 (September 2014): 6166–69. http://dx.doi.org/10.4028/www.scientific.net/amm.644-650.6166.
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Basing on reliability requirement of command business composite services in joint command information system, a redundancy based reliability evaluation model and computing method was put forward learning from thought of software fault-tolerant. Taking reliability as the primary consideration, the process of command business composite services was limited to finite recursive nested of the most commonly used structures including sequence flow, branch flow, parallel and cyclic flow in the reliability evaluation model. According to this model, the computation method was given and its flow diagram was designed. It will provide beneficial reference for measuring and improving reliability of command business service in other similar command information systems.
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Marlitta Stefia, Cheryl. "Evaluation of Business Strategy and Performance in Chemical Companies in the Micro Business Category." Journal of World Science 1, no. 6 (June 15, 2022): 340–45. http://dx.doi.org/10.36418/jws.v1i6.53.
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Micro, small and medium scale industries are one of the pillars of the Indonesian economy. It is proven that during the pandemic, Indonesia can survive the threat of a recession in 2020, not spared from the contribution of the domestic consumption sector, by also taking advantage of the circular economy. Although the turnover of industries engaged in services has decreased, the company can use the pandemic period to increase the capacity of human resources. In the future when the economy improves, the company is ready to compete fairly in the market. Common problems faced by micro, small and medium scale industries are limited human resource capacity and lack of understanding of business fundamentals. This can be concluded from the stagnant performance of micro business. This research was conducted at Isnen Laboratorium. The purpose of this research is to improve business efficiency performance. At the end of the research period, it is hoped that there will be an overhaul of the 4 business pillars so that Isnen Lab will develop optimally.
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Marlitta Stefia, Cheryl. "Evaluation of Business Strategy and Performance in Chemical Companies in the Micro Business Category." Journal of World Science 1, no. 6 (June 15, 2022): 340–45. http://dx.doi.org/10.58344/jws.v1i6.53.
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Micro, small and medium scale industries are one of the pillars of the Indonesian economy. It is proven that during the pandemic, Indonesia can survive the threat of a recession in 2020, not spared from the contribution of the domestic consumption sector, by also taking advantage of the circular economy. Although the turnover of industries engaged in services has decreased, the company can use the pandemic period to increase the capacity of human resources. In the future when the economy improves, the company is ready to compete fairly in the market. Common problems faced by micro, small and medium scale industries are limited human resource capacity and lack of understanding of business fundamentals. This can be concluded from the stagnant performance of micro business. This research was conducted at Isnen Laboratorium. The purpose of this research is to improve business efficiency performance. At the end of the research period, it is hoped that there will be an overhaul of the 4 business pillars so that Isnen Lab will develop optimally.
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Chang, Ya-Ting, Ming-Kuen Chen, and Yi-Chun Kung. "Evaluating a Business Ecosystem of Open Data Services Using the Fuzzy DEMATEL-AHP Approach." Sustainability 14, no. 13 (June 22, 2022): 7610. http://dx.doi.org/10.3390/su14137610.
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The government has formulated and implemented an open data policy to promote administrative transparency and economic development in recent years. Therefore, most previous studies on open data have focused on e-government. Consequently, an open data service industry committed to providing innovative value-added data application services has emerged in Taiwan, with small- and medium-sized enterprises being the driving force. However, in a complex industrial environment, enterprises need to promote efficient data services development by developing a cross-disciplinary business ecosystem cooperatively. Nevertheless, few studies have discussed the open data service industry from the perspective of business ecosystems, making it impossible for enterprises to evaluate the business ecosystem of open data services built by them. In this study, we used the fuzzy analytic hierarchy process and fuzzy decision-making and trial evaluation laboratory methods to construct five evaluation dimensions and thirty-one evaluation criteria. We organized them into an evaluation scale to measure the business ecosystem’s performance of open data services built by enterprises. Then, using the case analysis method, we tested the applicability of the evaluation scale. This study examined the assessment scale of ecosystem construction in the open data industry, from the perspective of a business ecosystem, and analyzed the importance of each key criterion.
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Kushagra, Kshitij, and Sanjay Dhingra. "Modeling the Ranking of Evaluation Criteria for Cloud Services." International Journal of Electronic Government Research 14, no. 2 (April 2018): 64–82. http://dx.doi.org/10.4018/ijegr.2018040105.
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The cloud market has become increasingly dense as vendors of all size compete for customers who have gravitated to technology as a way to run their operations. Today traditional players, as well as new vendors, are showing greater agility in the cloud business of India. At present, there are limited industry standards for the cloud-related businesses to assess their services. End-user government departments are puzzled as to which CSP is best suited for their requirements. An evaluation of cloud service providers should not only be driven by cost, but importance should also be given towards service provider ability and commitment to deliver the services. The absence of a common framework to assess the evaluation criteria of CSPs, combined with the fact that no two CSPs are the same, complicates the matter of CSP selection. This article proposes a framework for ranking of evaluation criteria for CSPs. The framework leverages the capability analysis of CSPs, measurable metrics and ranks the evaluation criteria for assessing the best CSP suitable for end-user government organizations.
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Germano, Edson Carlos, Cesar Alexandre De Souza, and Violeta Sun. "Business models adopted by intermediaries in the use of open government data." REBRAE 9, no. 1 (July 27, 2016): 79. http://dx.doi.org/10.7213/rebrae.09.001.ao05.
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After the adoption of open data policies by governments around the world, new business models began to explore the databases opened and create new products and services that may or not generate revenue for its providers. From this scenario, this study aimed to understand the business models adopted by service providers that use open government databases or databases built from public data and data captured by tools resulting from these new products and services. Therefore, we analyzed seven cases of businesses awarded in prizes that had evaluation criteria such as innovation, technology and services to the population. This qualitative study aimed to identify evidences of phenomena relating to the use of open government databases, the participation of these service providers in the open government data value chain and features present in their business models that could be replicated in new cases. The main findings revealed that business models need to create databases that standardize and integrate the various data sources applied before using this data into their tools offered to users. Products and services were designed to assess the monitoring and supervision of public administration and contribute to an improvement in the use of public utility by the tool users. We also identified that business models linked to activities such as provision of utilities, building of groups around a common theme, socio economic development and social participation in public management.
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Marlitta Stefia, Cheryl. "Evaluation of Business Strategy and Performance in Chemical Companies with Micro Business category Case : Isnen Lab." International Journal of Social Service and Research 2, no. 4 (April 29, 2022): 309–13. http://dx.doi.org/10.46799/ijssr.v2i4.103.
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Micro, small, and medium-sized industries are one of the pillars of the Indonesian economy. Evidently during the pandemic, Indonesia can survive the threat of recession in 2020 not spared from the contribution of the domestic consumption sector, by also utilizing the circular economy. Although the turnover of industries engaged in services is declining, pandemic periods can be used by companies to increase human resource capacity. In the future when the economy improves, The company is ready to compete healthily in the market. Common problems faced by industries with micro, small, and medium scale are limited human resource capacity and incomprehension to the basics of business. This can be inferred from the stagnant performance of micro businesses. This study was conducted on isnen Laboraorium. The purpose of this study is to improve business efficiency performance. At the end of the research period, it is expected that there will be an overhaul of the 4 pillars of the business so that Isnen Lab will develop optimally
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Lose, Thobekani, and Robertson K. Tengeh. "An evaluation of the effectiveness of business incubation programs: a user satisfaction approach." Investment Management and Financial Innovations 13, no. 2 (July 14, 2016): 370–78. http://dx.doi.org/10.21511/imfi.13(2-2).2016.12.
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Business incubators were designed to sustain the deep-rooted image of entrepreneurs being self-reliant and by offering a broad spectrum of tailored services; it seeks to raise the success rate of small and medium size enterprises (SMEs) significantly. BIs have the characteristics to be completely dedicated to the success of a small business in its initial stages but, followed through, it puts in place the tools to achieve long-term success: space, funding, legal, accounting, computer services and other prerequisites to running a business, make BIs a one-stop shop for SMEs. This study has been conducted to establish if there has been a fairytale ending to the symbiotic relationship or whether the business incubator, like the SME, has had to traverse its own set of challenges towards achieving a happy union. The paper adopted a quantitative research approach in which the questionnaire was utilized as the relevant data collection tool. The Statistical Package for the Social Sciences (SPSS) software was used to analyze the data, with descriptive statistics at the end. As much as limited funding was reported to be a significant challenge that incubatees faced prior to joining the incubation programs, the results point to the fact that the need for multiple skills was the central force that seduced/lured the incubatees into the programs, but the majority of the participating respondents declare a complete lack of regret. Instead, they fully endorse the merits of the union, stating that BIs exists to effectively meet the objectives of SMEs
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Dudė, Ugnė, Rima Žitkienė, Daiva Jurevičienė, Viktorija Skvarciany, and Indre Lapinskaite. "Evaluation of Outsourcing Development in the Service Sector." Economies 9, no. 2 (March 30, 2021): 44. http://dx.doi.org/10.3390/economies9020044.
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The global pandemic has affected all sectors and disrupted not only supply chains but also had a particular impact on the range of services provided and the whole service sector. Outsourcing is used to adapt to business environment changes. However, in the scholarly literature, outsourcing of services is analysed as a complementary part of the manufacturing process—there is a lack of research on outsourcing in service companies. This article analyses the enablers of outsourcing in all service groups. The aim of the semi-structured interview was to determine not only the enablers, their significance in each WTO (World Trade Organisation) group of services but also the use of outsourcing in the provision of core and non-core services. The results of the empirical study revealed that outsourcing is increasingly used in the service sector; however, enablers vary depending on the provision of services, the nature of the service company’s activities, and the needs they meet, public or for-profit.
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Ostrom, Amy, and Dawn Lacobucci. "Consumer Trade-Offs and the Evaluation of Services." Journal of Marketing 59, no. 1 (January 1995): 17–28. http://dx.doi.org/10.1177/002224299505900102.
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The evaluation of services by consumers in terms of service attributes that should have an impact on judgments as well as the nature of the judgments themselves are investigated. A conjoint analysis is used to examine subjects’ utilities for service alternatives that differ in terms of price, level of quality, friendliness of the service personnel, and the degree of customization of the service. The impact on subjects’ utilities was studied in relation to several factors, including the type of service industry being evaluated (i.e., experience or credence services); the criticality of the service situation (i.e., high or low importance that the service be executed well); and the type of evaluative judgment asked of the respondent (i.e., ratings of subjects’ anticipated satisfaction, value, or likelihood of purchase). The results indicate that all service attributes are important to consumers and that their importance varies with the mediating factors. For example, consumers are price sensitive for less critical purchase situations, whereas quality is more important for credence services. The findings allow for a parsimonious theoretical explanation based on risk and the clarification of some constructs in the area of consumer evaluations.
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Pererva, Petro, and Stanislav Nazarenko. "Economic evaluation of outsourcing: information and logistics services." Marketing and Digital Technologies 5, no. 4 (December 19, 2021): 6–15. http://dx.doi.org/10.15276/mdt.5.4.2021.1.
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The aim of the article. The main purpose of the study is to develop scientific, methodological and practical provisions for the formation of organizational and economic dominants, which become one of the main factors in ensuring the rational logistics and information support of production activities of enterprises and organizations. Analyses results. Theoretical and methodological issues of outsourcing as an economic category are considered. A system of indicators has been developed, the use of which largely determines the value of the economic effect when using information and logistics technologies in the production and commercial activities of industrial enterprises. These include indicators of direct action (the effect of using outsourcing, which is directly related to a particular function or business process) and indicators of indirect action (the effect of using outsourcing is not directly related to this function). To calculate the factors of economic effect, which determines the feasibility and effectiveness of the use of outsourcing of logistics services and information technology, a method of synthesis of economic efficiency factors is proposed. This approach significantly expands the possibilities of economic evaluation of the rational use of outsourcing services in production and commercial activities and allows you to more accurately and objectively assess its benefits in the use of outsourcing services and information technology. The methodological approach to evaluating the effectiveness of outsourcing management information systems in real business enterprises is quite universal, as it takes into account the conceptual principles of outsourcing, on the one hand, and allows to adapt the structure of efficiency evaluation depending on the complexity and cost of work. technologies used in business. enterprise, goals and scope of outsourcing. Conclusions and directions for further research. The use of the proposed guidelines in the practice of production and commercial activities of industrial enterprises allows ensuring an important link between the processes of development, distribution and use of information and logistics technologies and their required quality. Studies conducted at enterprises in the Kharkiv industrial region showed that only three of the eight surveyed enterprises have economic grounds for the use of outsourcing. Other enterprises are more expedient from the economic point of view to carry out information (logistical) support of the activity by own forces. Based on this, we consider as a direction of further development and research to develop guidelines for detailing these indicators in order to identify their components, to which the outsourcing company needs to pay special attention.
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Hashim, Nor Azzyati, Mardziah Hashim, and Rogayah Abdul Majid. "An evaluation of business-to-business electronic commerce marketplaces (e-marketplaces) in Malaysia." Social and Management Research Journal 4, no. 2 (December 3, 2007): 101. http://dx.doi.org/10.24191/smrj.v4i2.5138.
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The development of business-to-business electronic commerce marketplaces (B2B e-marketplaces) has influenced the way businesses are conducted. The emergence of many types of e-marketplaces together with the increase use of e-marketplaces allows many organizations to become e-market makers in the electronic commerce environment. Nonetheless, too many B2B e-marketplaces could become a challenge with e-marketplaces have shown numerous successes and failures since early existence. With this background, this pap er discusses the characteristics and success factors of B2B e-marketplaces offered in Malaysia. A content analysis ofe-marketplace websites using the integrated model from the Extended Model of Internet Commerce Adoption (eMICA) and the Internet-Based B2B Stages of Growth enabled an examination of type, ownership, B2B features and B2B stages of growth. A few e-marketplaces were then selected as case studies to identify the success factors based on the Framework of the Critical Success Factors Analysis fo r E-Marketplaces. Overall, Malaysia B2B public e-marketplaces have shown positive growth development stages across time with high adoption of e-commerce website features. In addition,factors of strategic, functional, technology, build liquidity, create value and others were also essential for t e success of the e-marketplaces. Indeed, good marketing strategies, multiple income streams, value added information services and government initiatives are among keys to success.
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G. E. Kerimbek and K. B. Satymbekova. "METHODOLOGY OF ORGANIZATION AND EVALUATION OF ECONOMIC EFFICIENCY OF CONSULTING AND LEGAL PROJECTS IN THE SYSTEM OF FUNCTIONING OF SMALL BUSINESS." Bulletin of Toraighyrov University. Economics series, no. 3.2022 (September 30, 2022): 47–56. http://dx.doi.org/10.48081/tfwz7740.
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"The ability of enterprises to change quickly in a rapidly developing market is one of the main conditions for successful business development. In order to maintain their viability, enterprises are forced to constantly evolve, rebuild, and introduce new technologies, which requires considerable effort, knowledge and skills, which nowadays are the main source of competitive advantage. The complication of economic processes at the present stage of modernization of Russia has caused the need to transfer knowledge, experience and methods of managerial work in a commodity form to an independent sphere of economic relations, which in turn contributed to the formation of national and international markets for consulting services. The service sector is a rapidly developing sector of the modern economy. The developing market required first the creation and then the expansion of professional services. The most significant changes in the services market are associated with the transformation of demand for consulting services, the need for which is becoming more and more conscious. In the practice of many countries, consulting services are an important factor in the effective functioning and development of business entities in market conditions. Currently, the demand for services for the development of integrated management systems, the introduction of new financial technologies, business valuation, marketing research has increased. At the same time, the client is interested in a comprehensive solution to the problems of organizing and doing business, in the effective implementation of projects. Keywords: costalting, efficiency, finance, project, evaluation, entrepreneurship, business, organization. "
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Ghina, Astri, and Ina Sinaryanti. "The Learning Evaluation of Business Incubator's Role in Developing Technology-Based Startups at Technology Business Incubator." Asian Journal of Technology Management (AJTM) 14, no. 1 (2021): 35–56. http://dx.doi.org/10.12695/ajtm.2021.14.1.3.
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Abstract. Technology-based startup plays a vital role in improving the Indonesian economy. There are thousands of units of technology-based startups, though most of them are not adequately sustainable. The inadequacy is attributed to the fact that the products or services created are not in line with market needs and do not help understand business processes. Universities play an essential role in developing startups through business incubators to compete in the digital age. There is no conducive learning environment for business incubators in Indonesia, though the national standards are used. This research evaluates the learning process in a Technology Business Incubator in Bandung University using case study methods. Data is collected by performing in-depth interviews with three incubator managers and seven startup founders or tenants who have completed the incubation process. The business industry consists of education, design, printing, and fishery, while thehe interviews cover the process before, during, and after incubation, including the tenant's selection criteria and stages, learning processes in incubators and facilities, after graduation programs, and measurement of the impacts. The results show that the practices fit the ideal conditions, including training-focused and knowledge sharing session programs or skills, knowledge provisions, and expertise improvement programs for tenants, rental system facilities for graduates, and commercialization support. Furthermore, there are opportunities to improve several aspects, including developing tenant admission selection criteria, effective learning approaches, coaching, networking, and broader funding, graduation criteria, monitoring for graduates, and a more comprehensive range of impact measurement. This research helps guide business incubators to prioritize developing aspects of services. Moreover, evaluation using the mixed method is open for further investigation. Keywords: Business incubator, pre-incubation, main incubation, post-incubation, startup, learning evaluation
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Gounaris, Spiros. "Measuring service quality in b2b services: an evaluation of the SERVQUAL scale vis‐à‐vis the INDSERV scale." Journal of Services Marketing 19, no. 6 (October 1, 2005): 421–35. http://dx.doi.org/10.1108/08876040510620193.
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PurposeThe purpose of this paper is to validate an empirically derived measure for assessing perceived service quality in the business‐to‐business (b2b) context. In doing so, the SERVQUAL scale is evaluated against the alternative measure.Design/methodology/approachA questionnaire was mailed to 1,285 companies from different industries. Respondents were identified by approaching companies from four service industries, namely consultants offering middle and senior management training and recruitment services, banks offering corporate banking, software development and maintenance houses and freight shipping providers in Athens, Greece.FindingsSERVQUAL appears to suffer from significant methodological problems when applied to b2b services. This comes hardly as a surprise since the instrument has been developed using consumer markets as a frame of reference.Practical implicationsFor practitioners, the major implication is that the developed instrument allows them to make the most out of their efforts to monitor the perceived quality of their services since it is more relevant to the b2b context and it has greater predictive power than SERVQUAL.Originality/valueThe findings of this study may stimulate future research towards various directions. For instance, INDSERV must be examined in other national contexts before being widely adopted, can be used for assessing the impact of increased levels of perceived service quality on various performance indicators or it can be directed towards tackling some of the limitations of this study such as testing the instrument in different types of services, along the lines that various classification schemes have identified.
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Toyner, Lilis Griffith, and Sfenrianto Sfenrianto. "INFORMATION SYSTEM SECURITY EVALUATION USING COBIT 5 FRAMEWORK." Journal of Information System Management (JOISM) 4, no. 2 (January 25, 2023): 147–57. http://dx.doi.org/10.24076/joism.2023v4i2.992.
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Most companies use information technology to develop their business. But there are things to note, some threats can occur and cause losses. Undesirable events hinder the achievement of company goals and strategies. PT XYZ believes that information security is important in all business activities. Threats that can compromise information security. Information is an important asset for PT XYZ. Therefore, it is necessary to evaluate or measure the controls and activities that have been implemented to protect company data/information. Evaluation in this paper uses the COBIT 5 Framework which focuses on Manage Security Services (DSS05). Keywords: Evaluation, COBIT 5, Manage Security Services, Capability Level
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Gargasas, Audrius, and Indra Mūgienė. "Creation and evaluation of logistic services value." Management Theory and Studies for Rural Business and Infrastructure Development 40, no. 2 (June 21, 2018): 187–97. http://dx.doi.org/10.15544/mts.2018.18.
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Logistics has become increasingly important to business organizations for financial performance, therefore the aspect of value creation and evaluation of logistics services becomes more and more relevant. Customers require services that meet their subjective needs and one of the main directions of increasing the value of logistics services is the creation of additional services. The purpose of this study – identify trends in value creation for logistics services and assessment methods. The paper reviews the models of value creation for logistics services and generalizes the evaluation methods of valuation of logistics services. Research methodology: Review of scientific articles (1981 – 2018 m.). Scientific articles analyzing the theoretical aspects of the value creation of logistics services. The information is grouped and structured in order to identify the theoretical directions of the development of the value chain and the scope of service creation and to provide a theoretical summary of the evaluation of the value of logistics services.
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Jedeejit, Ploykwan, Benchaya Phichitchaidecha, Chitchanok Phunebua, and Runglawan Phumchan. "The Investigation Upper-Northern Thailand Wellness Spa Business Service Quality for Customer Satisfactions." International Journal of Social Science And Human Research 05, no. 11 (November 11, 2022): 4978–83. http://dx.doi.org/10.47191/ijsshr/v5-i11-20.
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This study of the knowledge management model for wellness spa business entrepreneurs in Upper Northern Thailand was a research and development (R&D) that aimed to find new methods to leverage the service standards for spas in Upper Northern Thailand by managing the knowledge and fortifying new skills to add to the existing knowledge to provide quality and standardized services to meet with certain expectations of the market and its customers in the future. Spa businesses in Upper Northern Thailand are unique by their identities, cultures, the style of “Lanna” the reflects through the 5 senses of human beings: sight, taste, smell, sound and touch, which is able to satisfy spa customers. The created model was then evaluated under a conceptual framework of project evaluation through inspections and evaluations from 6 spa business experts who suggested that the selected spa entrepreneurs could improve the existing skills and knowledge in all the 6 categories by managing knowledge through adult learning and learning readiness of the entrepreneurs appropriately by their own contexts. In order to achieve this goal, necessary trainings, seminars, and workshops were conducted as tools in managing the knowledge.
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Ashton, D. J. "On the Evaluation of Bought-In Goods and Services." Journal of Business Finance & Accounting 15, no. 1 (March 1988): 1–8. http://dx.doi.org/10.1111/j.1468-5957.1988.tb00115.x.
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Worku, Yohannes Bekele, and Mammo Muchie. "The Uptake of E-Commerce Services In Johannesburg." Civil Engineering Journal 5, no. 2 (February 27, 2019): 349. http://dx.doi.org/10.28991/cej-2019-03091250.
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The aim of study was to assess the pace of adoption and quality of E-Commerce services that are provided to customers in Johannesburg, South Africa. Data was collected from 180 E-Commerce enterprises operating in Fourways, Eastgate and Rosebank. A one-way multivariate analysis of variance model (MANOVA) with maximum likelihood estimation was used for comparing the three business districts of Johannesburg with regards to the average cost of services and the average length of time required for providing services to customers. The adequacy of E-Commerce services provided to customers was assessed based on criteria defined by Bonson et al. [1]. The study showed that there was no significant difference among the three business districts of Johannesburg with regards to both variables of comparison (cost and time). The results showed that the pace of adoption of E-Commerce services in the three business districts was significantly influenced by a combination of technological and organisational factors. The study has shown that E-Commerce enterprises in Johannesburg need assistance from the City of Johannesburg in areas related to infrastructure, economic incentives, skills-based training, and monitoring and evaluation.
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Sgroi, Filippo. "Landscape management and economic evaluation of the ecosystem services of the vineyards." AIMS Environmental Science 8, no. 4 (2021): 393–402. http://dx.doi.org/10.3934/environsci.2021025.
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<abstract> <p>The contribution aims to highlight the relationship between the business economy applied to viticulture and the ecosystem. The concepts of ecosystem services and viticultural biodiversity are seen in order to provide a new perspective for the development of a more sustainable business management. The work contributes to enriching the economic literature by introducing the relationship between ecosystem and business. The new perspective helps to place the company within the wider ecological-social system, favoring a more consistent interpretation of the relationship of exchange (impact and dependence) of resources with nature. The work proposes a methodology for calculating the ecosystem service rendered by the vineyards cultivated in the Sicilian hills. The conceptual scheme and the methodology adopted highlight the value of the ecosystem service. Certainly, for the future, it is necessary to create business models where ecosystem services find a remuneration as the entrepreneur is led to adopt cultivation practices in this sense only if he finds a remuneration from the public or private sector. Ecosystem services are important to protect the landscape and the environment. The paper proposes a land management method that respects the environmental balance. This approach leads to long-term value creation at both the micro and macroeconomic levels.</p> </abstract>
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Wargadinata, Ella, Ezzat Sayid Aly, and Alma'arif Alma'arif. "Evaluation of Jakarta Province in Information and Technology Management." Jurnal Bina Praja 14, no. 3 (December 2022): 453–64. http://dx.doi.org/10.21787/jbp.14.2022.453-464.
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Electronic government has become an important issue in Indonesia's bureaucratic reform. Aside from the big-bang decentralization policy, e-govt has endorsed national concerns to digitize the rigid manual procedures of public services. Jakarta, as the capital city, emphasizes IT- the backbone of administration. IT is yet widely used by Jakarta to get a new shape in Jakarta's capabilities and capacities. Over two decades, passing different governors, Jakarta persistently injected IT into public administration, launching integrated IT applications to present a smart city. Despite the award of Jakarta digital services, Jakarta IT management should be evaluated. The approach used in the research to examine the symptoms of the object of study is a mixed-method approach with a sequential model. The informant selection technique uses purposive sampling. Informants' selection process by adjusting the business processes in COBIT 2019 using the RACI Chart method. The data analysis techniques used Guttman Scale. The result shows the appropriate business processes are: APO02 (managed strategy), APO03 (driven architecture), BAI05 (managed organizational change), and DSS06 (managed business process control). The study results show that the capability level is t of 4 scales as a target. The gap value of 0.25 indicates that technology and information management have been implemented and running well, but each business process needs improvement to reach the maximum level. Despite the gap between as-is and to-be, Jakarta's capability level is impressive. It reflects the persistent injection of IT with adequate support. The Jakarta province needs to pay attention to software and hardware compatible with the organization's vision and improve coordination among divisions. Training, staffing, dispatching, and rotating need qualified human resources to enhance organizational performance. DKI Jakarta Province also needs routine monitoring, evaluating problems, and documenting all business processes as a source of information.
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Gašová, Katarína, Martina Kováčiková, and Katarína Repková Štofková. "MEASURABLE PERFORMANCE INDICATORS OF BUSINESS PROCESSES AND PERFORMANCE OF SLOVAK AND FOREIGN BUSINESSES." CBU International Conference Proceedings 5 (September 22, 2017): 138–43. http://dx.doi.org/10.12955/cbup.v5.915.
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Business activities (managerial, administrative, commercial, manufacturing, etc.), which are focused on production or the services provision should be managed as a whole, containing the activities liable to certain logistic in their arrangement and interconnection. The business activities’ transformation on processes and management (identification, modelling, mapping, analysis, measurement and improvement) through the process management can be understood as a type of methodology suitable for the analysis, evaluation and improvement of key processes in the business.An aim of the application of business process management is to create a process model consisting of managerial, core, transparency supporting, measurable, and possible improvement processes. The principles of business process management application can lead to continuous improvement of business processes and to the position improvement of the business in a constantly evolving competitive environment. During the evaluation process, it is important to focus on one of the most important factors – the measurability of process performance
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Malik, Radosław. "Przenoszenie usług biznesowych do Polski: uwarunkowania, przebieg i skutki procesu." Kwartalnik Kolegium Ekonomiczno-Społecznego. Studia i Prace, no. 1 (December 5, 2013): 203–23. http://dx.doi.org/10.33119/kkessip.2013.1.9.
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As a result of scientific development, liberalization of the global economy and transformation of multinational enterprises, off shoring of business services has become a crucial area of international collaboration. The evaluation of location attractiveness of the Polish economy shows a rapid decline in financial factors combined with a growth in quality and availability of human resources. The off -shoring of business services to Poland can be largely attributed to multinational enterprises and has been performed in a form of foreign direct investment. Moreover, the analysis of the offshoring process suggests a significant increase in a pace of business services transfer to Poland between 2004 and 2008, as well as a considerable decline after 2008. The main outcomes of business services off shoring include: foundation of business entities specialized in delivery of business services and subsequent development of the business service sector, a significant export growth and an increased employment in related are.
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Jhaveri, Chetan A., and Jitendra M. Nenavani. "Evaluation of eTail Services Quality: AHP Approach." Vision: The Journal of Business Perspective 24, no. 3 (March 2, 2020): 310–19. http://dx.doi.org/10.1177/0972262919898093.
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The purpose of this research study is to create comparative evaluation model to compare eTail firms across several eTail service quality dimensions. This research paper employs Analytical Hierarchy Process (AHP) for analysing decision problem into several stages which include objective, criteria and the alternatives to evaluate eTail service organizations. Non-probabilistic method of sampling was used to collect the responses. This study validated the formal e-Tailing quality scale eTailQ, with an alteration which resulted into its suitability in the Indian context. After validating the scale, four variables were taken for pair-wise comparison, namely website design, fulfilment/ reliability, security/ privacy and customer services. Results of this study imparts a better understanding of consumer preferences among different eTail service quality dimensions. This research would be helpful to practitioners in eTail industry to measure the quality of their services in comparison to their competitors. Since many eTail organizations have attained scale and volumes but are struggling to reach at sustainable stage, this research may be helpful to bring those organizations at sustainability by knowing which factor should be given more focus. The analysis of best alternative with given criteria by deploying AHP technique is first-ever done on e-Tail scale in India.
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Singh, Shirish, Florence Laker, Najib L. Bateganya, Allan G. Nkurunziza, Swaib Semiyaga, and Damir Brdjanovic. "Evaluation of Business Models for Fecal Sludge Emptying and Transport in Informal Settlements of Kampala, Uganda." Water 14, no. 18 (September 17, 2022): 2914. http://dx.doi.org/10.3390/w14182914.
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Various business models for fecal sludge emptying and transport have been developed to address challenges and their advantages have been documented; however, their evaluation has not been investigated. This study developed an evaluation framework, which was tested in informal settlements in Kampala for sustainable business models of fecal sludge emptying and transport. Through key informant interviews and stakeholder consultations, service delivery challenges from informal settlements in Kampala were identified and included in the framework, which were: high cost of emptying services, spillages, access to facilities, high operational costs and social stigma. The evaluation framework adopted six service criteria: Financial, Institutional, Environmental, Technological, Social and Scalability; these were further defined by fifteen service sub-criteria. The criteria were tested separately on eight business models—for mechanized (cesspool) and semi-mechanized (gulper) technologies. The key output of the evaluation framework (business model scorecard) revealed that two models (scheduled desludging and call center) for cesspool technology and three models (mobile transfer stations, scheduled desludging and call center) for gulper technology have high potential for service improvement in informal settlements. Scheduled desludging and mobile transfer stations can effectively optimize emptying services and subsequently reduce emptying charges, whereas the call center is critical for bridging service delivery.
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S, Senthil Velan, and Sam Jaffray M. "Empirical Evaluation of Design Level Metrics for Aspect Oriented Business Process Execution Language in SOA." International Journal of Engineering & Technology 7, no. 4 (September 19, 2018): 2422. http://dx.doi.org/10.14419/ijet.v7i4.14681.
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Service Oriented Architecture (SOA) facilitates seamless application integration through standards-based predefined web services. During integration, Business Process Execution Language (BPEL) plays a vital role in composing existing Web Services thereby achieving a service based workflow model. Due to frequently changing business requirements, it becomes very much essential for an SOA application to have the capability to dynamically bind with an alternate service rather than statically fixing the services in a given composition. However, BPEL lacks support for the run-time inclusion of a new Web Service or functionality. Aspects overcome this limitation by providing support to independently encapsulate the cross-cutting functionalities by separating them from the core business logic. Using AOP, it is possible to achieve dynamic binding in web service composition. To illustrate the embedding of AOP constructs into a BPEL process, this paper implements a case study on distributed e-HealthCare system. Further, two core design level properties namely, cohesion and coupling have been measured and the impact of introduction of AO into a composed BPEL process has also been discussed. Empirical evaluation of the design level properties shows that cohesion improves by the introduction of AOP in BPEL.
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Hitka, M., G. Pajtinkova-Bartakova, S. Lorincova, H. Palus, A. Pinak, M. Lipoldova, M. Krahulcova, N. Slastanova, K. Gubiniova, and K. Klaric. "Sustainability in Marketing through Customer Relationship Management in a Telecommunication Company." Marketing and Management of Innovations, no. 4 (2019): 194–215. http://dx.doi.org/10.21272/mmi.2019.4-16.
Full textAbstract:
The idea of sustainable development links business, environmental and social objectives into one integrated effort aiming to meet a common goal. Due to the influence of current developments in customer behaviour companies revise their business strategies towards more sustainably oriented ways of production, business practices, resource efficiency, waste disposal, building partnerships, communication effectiveness etc. Market with telecommunication services is affected by technology development. Growing demands of customers result in re-evaluation of marketing routine. The main purpose of the research is to identify the change in customers’ approaches and satisfaction with offered products, enterprise processes, and business strategy as a result of implementing Customer Relationship Management in 2014 and subsequently in 2018 with the dependence on socio-demographic characteristics. Customers’ opinions were investigated using a questionnaire. Respondents were selected by direct sampling with contingent valuation. Sample set consisted of 3,282 respondents. Following the results, the fact that there are changes in approaches of customers in investigated areas in terms of gender and age as a result of implementing the Customer Relationship Management can be stated. The customers’ satisfaction with provided services improved. In order to serve the new and constantly evolving needs of the growing number of customers who care about social and environmental issues, the companies are required to permanently monitor their performance on the market and incorporate customer feedback as in input for evaluation of their internal processes. In terms of marketing, positive changes in approach, satisfaction with the quality of provided services and reduced service time were observed. In terms of business strategy, the changes in connection strategy, the effect of customer-driven strategy and services provided by call centres abroad are perceived in positive way. Keywords: sustainability, economical sustainability, marketing, Customer Relationship Management, telecommunication company.