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1

Borbidge, Raymond A. How to conduct a human resources effectiveness audit: A systematic approach for creating high value-added human resources services. Tampa, Fla: Human Resources Management Services, 1995.

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2

1924-, Levitsky Jacob, ed. Small business services in Asian countries: Market development and performance measurement. London: ITDG Publishing, 2001.

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3

Samuel, Paul. Accountability in public services: Exit, voice, and capture. Washington, DC (1818 H St., NW, Washington 20433): Country Economics Dept., World Bank, 1991.

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4

Clued In. Upper Saddle River: Pearson Education, 2007.

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5

Institute for Public Policy Research., ed. In the public interest?: Assessing the potential of public interest companies. London: Institute for Public Policy Research, 2003.

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6

Office, General Accounting. Defense infrastructure: Funding risks in services' 1999 central training programs : report to the Chairman, Committee on the Budget, House of Representatives. Washington, D.C: The Office, 1999.

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7

Kuusinen, Iiris. Evaluation of customer service in the academic library: Libraries of Kymenlaakso Polytechnic, Helsinki School of Economics and Business Administration, and Leeds Metropolitan University. Helsinki: Edita, 1999.

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8

Office, General Accounting. Export promotion: U.S. government promotional activities in Japan : briefing report to the Honorable Les AuCoin, House of Representatives. Washington, D.C: The Office, 1989.

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9

Office, General Accounting. Export promotion: U.S. government promotional activities in Japan : briefing report to the Honorable Les AuCoin, House of Representatives. Washington, D.C: The Office, 1989.

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10

Office, General Accounting. Export promotion: U.S. government promotional activities in Japan : briefing report to the Honorable Les AuCoin, House of Representatives. Washington, D.C: U.S. General Accounting Office, 1989.

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11

Office, General Accounting. Export promotion: U.S. government promotional activities in Japan : briefing report to the Honorable Les AuCoin, House of Representatives. Washington, D.C: The Office, 1989.

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12

Clued in: How to keep customers coming back again and again. Upper Saddle River, NJ: FT Prentice Hall, 2004.

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13

Oketch, Henry Oloo. First in-house evaluation report: Juhudi--Eldoret Credit Scheme. Nairobi: s.n., 1993.

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14

Office, General Accounting. Persian Gulf: Allied burden sharing efforts : report to the Chairman, Committee on Armed Services, House of Representatives. Washington, D.C: U.S. General Accounting Office, 1991.

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15

Motley, Michael E. U.S. Postal Service: Challenges in improving performance and meeting competition : statement of Michael E. Motley, Associate Director, Government Business Operations, Issues General Government Division, before the Subcommittee on the Postal Service, House Committee on Government Reform and Oversight. Washington, D.C: The Office, 1996.

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16

Ungar, Bernard L. The Results Act: Observations on GSA's strategic plan : statement of Bernard L. Ungar, Director, Government Business Operations Issues, General Government Division, before the Subcommittee on Government Management, Information, and Technology, Committee on Government Reform and Oversight, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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17

Ungar, Bernard L. The Results Act: Observations on GSA's strategic plan : statement of Bernard L. Ungar, Director, Government Business Operations Issues, General Government Division, before the Subcommittee on Government Management, Information, and Technology, Committee on Government Reform and Oversight, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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18

Office, General Accounting. Postal Service: Performing remote barcoding in-house costs more than contracting out : report to the Chairman, Subcommittee on Treasury, Postal Service, and General Government, Committee on Appropriations, House of Representatives. Washington, D.C: The Office, 1995.

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19

Office, General Accounting. Export promotion: U.S. government promotional activities in Japan : briefing report to the Honorable Les AuCoin, House of Representatives. Washington, D.C: The Office, 1989.

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20

Office, General Accounting. Export promotion: U.S. government promotional activities in Japan : briefing report to the Honorable Les AuCoin, House of Representatives. Washington, D.C: The Office, 1989.

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21

Board, Conference, ed. Shared services: Achieving higher levels of performance. New York, N.Y: Conference Board, 1998.

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22

Office, General Accounting. Medicaid: Changes in best price for outpatient drugs purchased by HMOs and hospitals : fact sheet for the Chairman, Subcommittee on Regulation, Business Opportunities, and Technology, Committee on Small Business, House of Representatives. Washington, D.C: The Office, 1994.

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23

Aleke-Dondo, C. First in-house evaluation of NCCK's SSBE Credit Program: Nakuru Branch. Nairobi: Kenya Rural Enterprise Programme, 1992.

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24

Oketch, Henry Oloo. First in-house evaluation of NCCK's SSBE Credit Program--Kisumu Branch. [Nairobi?]: Kenya Rural Enterprise Programme, 1992.

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25

Aleke-Dondo, C. First in-house evaluation of NCCK's SSBE Credit Programme: Mombasa Branch. Nairobi, Kenya: Kenya Rural Enterprise Programme, 1992.

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26

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. Washington, D.C: The Office, 1988.

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27

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. Washington, D.C: The Office, 1988.

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28

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. Washington, D.C: The Office, 1988.

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29

Office, General Accounting. Postal service: Labor-management relations and customer services at the Simi Valley, California, post office : report to the Chairman, Committee on Post Office and Civil Service, House of Representatives. Washington, D.C: The Office, 1988.

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30

Office, Australian Audit. Efficiency audit report.: Taxpayers in unincorporated businesses. Canberra: Australian Govt. Pub. Service, 1987.

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31

Chapin, Donald H. Financial management: Defense Business Operations Fund implementation status : statement of Donald H. Chapin, Assistant Comptroller General, Accounting and Financial Management Division, before the Subcommittee on Readiness, Committee on Armed Services, House of Representatives. [Washington, D.C.]: The Office, 1992.

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32

Office, General Accounting. Federal research: Small business involvement in federal research and development. Washington, D.C: The Office, 1988.

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33

Ungar, Bernard L. U.S. Postal Service: Little progress made in addressing persistent labor-management problems : statement of Bernard L. Ungar, Director, Government Business Operations Issues, [General Government Division], before the Subcommittee on the Postal Service, House Committee on Government Reform and Oversight. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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34

Ungar, Bernard L. U.S. Postal Service: Little progress made in addressing persistent labor-management problems : statement of Bernard L. Ungar, Director, Government Business Operations Issues, [General Government Division], before the Subcommittee on the Postal Service, House Committee on Government Reform and Oversight. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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35

Steen, Treumer, ed. The In-house providing in European law / Mario Comba & Steen Treumer, eds. [Copenhagen]: DJØF Pub., 2010.

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36

Meifang, Xu, ed. Gu ke jing yan guan li. Taibei Shi: Taiwan pei sheng jiao yu chu ban gu fen you xian gong si, 2005.

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37

Office, General Accounting. Export promotion: Federal agencies' activities and resources in fiscal year 1999 : report to the Chairman, Subcommittee on Criminal Justice, Drug Policy, and Human Resources, Committee on Government Reform, House of Representatives. Washington, D.C: GAO, 2000.

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38

Ungar, Bernard L. U.S. currency: Printing of flawed redesigned $50 notes : statement of Bernard L. Ungar, Director, Government Business Operations Issues, General Government Division, before the Subcommittee on Domestic and International Monetary Policy, Committee on Banking and Financial Services, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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39

Ungar, Bernard L. U.S. currency: Printing of flawed redesigned $50 notes : statement of Bernard L. Ungar, Director, Government Business Operations Issues, General Government Division, before the Subcommittee on Domestic and International Monetary Policy, Committee on Banking and Financial Services, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): The Office, 1997.

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40

Office, General Accounting. Internal controls: SBA's controls for identifying defaulted loan applicants : report to the Chairman, Subcommittee on Regulation and Business Opportunities, Committee on Small Business, House of Representatives. Washington, D.C: The Office, 1988.

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41

Office, General Accounting. Internal controls: SBA's controls for identifying defaulted loan applicants : report to the Chairman, Subcommittee on Regulation and Business Opportunities, Committee on Small Business, House of Representatives. Washington, D.C: The Office, 1988.

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42

Office, General Accounting. Defense infrastructure: Improved performance measures would enhance defense reform initiative : report to the Chairman, Committee on Armed Services, House of Representatives. Washington, D.C. (P.O. Box 37050, Washington, D.C. 20013): U.S. General Accounting Office, 1999.

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43

Chapin, Donald H. Financial management: Opportunities to strengthen management of the Defense Business Operations Fund : statement of Donald H. Chapin, Assistant Comptroller General, Accounting and Financial Management Division, before the Subcommittee on Readiness, Committee on Armed Services, House of Representatives. [Washington, D.C.]: The Office, 1993.

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44

Tordoir, Pieter P. The professional knowledge economy: The management and integration of professional services in business organizations. Dordrecht: Kluwer Academic Publishers, 1995.

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45

Subcommittee on Contracting and Technology hearing on improving contracting opportunities and preventing fraud for service-disabled veteran-owned small businesses: Hearing before the Committee on Small Business, United States House of Representatives, One Hundred Eleventh Congress, second session, hearing held July 15, 2010. Washington: U.S. G.P.O., 2010.

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46

Office, General Accounting. Internal controls: SBA's controls for identifying defaulted loan applicants : report to the Chairman, Subcommittee on Regulation and Business Opportunities, Committee on Small Business, House of Representatives. Washington, D.C: The Office, 1988.

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47

Can DOD travelers book a trip?: Defense Travel System update : hearing before the Oversight and Investigations Subcommittee of the Committee on Armed Services, House of Representatives, One Hundred Eleventh Congress, first session, hearing held March 5, 2009. Washington: U.S. G.P.O., 2010.

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48

Office, General Accounting. Contract management: Postal service's national office supply contract has not been effectively implemented : report to the Chairman and Ranking Member, Committee on Small Business, House of Representatives. Washington, D.C: United States General Accounting Office, 2003.

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49

Subcommittee, United States Congress House Committee on Armed Services Oversight and Investigations. Simplifying defense travel: Reviewing progress on improving the Defense Travel System for the users : hearing before the Oversight and Investigations Subcommittee of the Committee on Armed Services, House of Representatives, One Hundred Eleventh Congress, second session, hearing held on April 27, 2010. Washington: U.S. G.P.O., 2010.

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50

Swartz, Stacy. Mastering Evaluation and Management Services in Healthcare: A Resource for Professional Services. Business Expert Press, 2020.

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