Academic literature on the topic 'Image repair strategy; denial'
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Journal articles on the topic "Image repair strategy; denial"
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Xu, Zhanghong, and Shuyu Lin. "A Contrastive Study of Image Repair Strategies Between Chinese and English Corporate Apologies." International Journal of English and Cultural Studies 3, no. 1 (April 27, 2020): 20. http://dx.doi.org/10.11114/ijecs.v3i1.4817.
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In the era of globalization, social media have become important communication tools for enterprises in crisis. Corporate apologies are issued via social media to repair the tarnished corporate image, which might affect their survival. However, the way of apologizing varies from language/culture to language/culture. This study aims to investigate how Chinese and English corporate apologies are linguistically presented and to explore how damaged corporate image in different culture is repaired respectively. Under the framework of Benoit’s image repair strategies and CCSARP, and based on quantitative and qualitative analysis of the collected data, this paper makes a contrastive study of Chinese and English corporate apologies. The results show that Chinese and English corporate apologies share great similarities in using the strategies of mortification and corrective actions, while they are different in terms of other specific tactics such as bolstering, good intentions, defeasibility and minimization. It is also found that the denial is the least used strategy by both Chinese and English corporations to repair their tarnished image. Furthermore, they are quite t similar in using IFIDs, while intensifiers and hedges are more frequently employed in Chinese corporate apologies.
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Arandas, Mohammed Fadel, and Loh Yoke Ling. "Indonesian Crisis Communication Response after Deliberate Forest Fires and Transboundary Haze." Jurnal Komunikasi: Malaysian Journal of Communication 36, no. 4 (December 11, 2020): 294–307. http://dx.doi.org/10.17576/jkmjc-2020-3604-18.
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The issue of deliberate forest fires that set illegally in Indonesia by plantation companies in their slash-and-burn forests to clear lands for lucrative palm oil plantations and its caused transboundary haze became a hot issue for discussion. These fires have a negative influence on Indonesia and its neighbourhood countries, especially on their financial and human resources such as environment, economy, properties, and people. Using the right strategies in responding to any crisis determines the success of its management and coping with that crisis with minimal losses. This study aimed to examine the communication crisis response by Indonesia to this crisis by using image repair theory. Also, this study examined how image repair strategies were used by Indonesia. This study analysed the content of news stories from the website of the New Straits Times newspaper. The time frame of this study was from 2015 to 2019. A total of 87 news stories have pertained to Indonesian response, and 37 stories included image repair strategies. Among the strategies of image repair theory, corrective action strategy was the most dominant with 70%, followed by 10.8% for each shift the blame and attack accuser. The least used strategies were mortification and simple denial with 5.4% and 2.7% respectively. Keywords: Indonesia, crisis communication, image repair, transboundary haze, deliberate fires.
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Masngut, Nasaai, and Emma Mohamad. "Association Between Public Opinion and Malaysian Government Communication Strategies About the COVID-19 Crisis: Content Analysis of Image Repair Strategies in Social Media." Journal of Medical Internet Research 23, no. 8 (August 4, 2021): e28074. http://dx.doi.org/10.2196/28074.
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Background The COVID-19 health crisis has posed an unprecedented challenge for governments worldwide to manage and communicate about the pandemic effectively, while maintaining public trust. Good leadership image in times of a health emergency is paramount to ensure public confidence in governments’ abilities to manage the crisis. Objective The aim of this study was to identify types of image repair strategies utilized by the Malaysian government in their communication about COVID-19 in the media and analyze public responses to these messages on social media. Methods Content analysis was employed to analyze 120 media statements and 382 comments retrieved from Facebook pages of 2 mainstream newspapers—Berita Harian and The Star. These media statements and comments were collected within a span of 6 weeks prior to and during the first implementation of Movement Control Order by the Malaysian Government. The media statements were analyzed according to Image Repair Theory to categorize strategies employed in government communications related to COVID-19 crisis. Public opinion responses were measured using modified lexicon-based sentiment analysis to categorize positive, negative, and neutral statements. Results The Malaysian government employed all 5 Image Repair Theory strategies in their communications in both newspapers. The strategy most utilized was reducing offensiveness (75/120, 62.5%), followed by corrective action (30/120, 25.0%), evading responsibilities (10/120, 8.3%), denial (4/120, 3.3%), and mortification (1/120, 0.8%). This study also found multiple substrategies in government media statements including denial, shifting blame, provocation, defeasibility, accident, good intention, bolstering, minimization, differentiation, transcendence, attacking accuser, resolve problem, prevent recurrence, admit wrongdoing, and apologize. This study also found that 64.7% of public opinion was positive in response to media statements made by the Malaysian government and also revealed a significant positive association (P=.04) between image repair strategies utilized by the Malaysian government and public opinion. Conclusions Communication in the media may assist the government in fostering positive support from the public. Suitable image repair strategies could garner positive public responses and help build trust in times of crisis.
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Len-Rı́os, Marı́a E., and William L. Benoit. "Gary Condit’s image repair strategies: determined denial and differentiation." Public Relations Review 30, no. 1 (March 2004): 95–106. http://dx.doi.org/10.1016/j.pubrev.2003.11.009.
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Nair, Ramesh, Shairah Hana Sulaiman, Nor Azyyati Md Saad, Puspalata Suppiah, and Maizura Lin. "Mitigating Reputational Risk Through Image Repair Strategies." Asia Pacific Media Educator 29, no. 1 (April 4, 2019): 23–40. http://dx.doi.org/10.1177/1326365x19837772.
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This article examines rhetorical strategies as well as the linguistic construction of those strategies in press releases put out by Cadbury Malaysia in response to accusations that it has failed to comply with halal certification standards. Drawing on image repair theory and the concept of the ideological square, six press releases were analysed to identify the rhetorical strategies as well as semantic structures that were used to repair the organization’s image and minimize reputational risk. The analysis reveals how the organization moved beyond denial to also employ the rhetorical strategies of attacking one’s accuser and bolstering. Despite early media reports naming government agencies as the accusers, the press releases put out by Cadbury Malaysia determined the source of accusations as unnamed individuals within the agencies, thereby avoiding confrontations with the relevant authorities. The analysis shows how language is used in press releases to construct the positive self and negative other as Cadbury Malaysia promoted a discourse of renewal to reassert its position within a highly lucrative halal market. This article provides novel insights into understanding how language works within rhetorical strategies of image repair.
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Compton, Josh. "Arby's image repair tactics as a public relations strategy." Public Relations Review 40, no. 1 (March 2014): 122–24. http://dx.doi.org/10.1016/j.pubrev.2013.11.022.
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Sarfo-Kantankah, Kwabena Sarfo. "Apologia, Image Repair and Rhetoric in the Defence of Electoral Defeat." Advances in Language and Literary Studies 10, no. 3 (June 30, 2019): 1. http://dx.doi.org/10.7575/aiac.alls.v.10n.3p.1.
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Using the concepts of apologia, image repair and rhetoric, this paper examines the strategies employed by a former president of the Republic of Ghana to simultaneously maintain his reputation after losing the 2016 Ghanaian general elections and campaign for re-lection as the standard bearer of his party. The paper finds that the former president did not accept responsibility for the electoral loss, but used several indirect ways to deny responsibility for the defeat. He employed bolstering, accusation/attack, playing the victim, throwing a challenge and the God’s will factor as defence strategies in order to repair his image. He exploited the Aristotelian appeals of logos, ethos and pathos to boost his persuasion. In doing so, he deployed several rhetorical tools such as metaphor, allusion, rhetorical questions and parallelism to enhance the expression of the defence strategies. The analysis reveals that, as noted in the literature, some of the image repair strategies espoused by Benoit (1995, 2015), for example, outright denial and mortification, hardly apply to political contexts – the former President’s defence was indirectly expressed. Thus, the paper concludes that combining the concepts of apologia, image repair and rhetoric in the analysis of political discourse can illuminate political discourse analysis. The paper has implications for communicating defence, reputation repair and political rhetoric.
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Eriksson, Göran, and Mats Eriksson. "Managing political crisis: an interactional approach to “image repair”." Journal of Communication Management 16, no. 3 (July 27, 2012): 264–79. http://dx.doi.org/10.1108/13632541211245776.
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PurposeThe purpose of this paper is to extend the image repair theory by focusing on the largely ignored context of the face‐to‐face communication. The paper offers an exploratory study of how image repair work is carried out in interviews with politicians in the context of press conferences.Design/methodology/approachThe paper combines theoretical reflections with two qualitative case studies of press conferences of Swedish politicians. These press conferences were held to manage the challenge posed to the politicians’ public image by the media criticism. The analytical frame employed in this study is Conversation Analysis (CA).FindingsThe way journalists act during interviews and how they pose questions have noticeable consequences for the accused actor's image repair work. Image repair strategies like “apologizing” and “mortification” during the speech section of a press conference tend to be more effective as they give the accused greater opportunities to take control of the interaction.Research limitations/implicationsDue to the exploratory nature of this interactional approach and the fact that the analysis involves only two cases, the findings must be seen as provisional.Practical implicationsThe knowledge of how journalists construct a question is of high relevance for crisis communication and image repair work, and therefore of high value of public relations practitioners.Originality/valueThe interactional approach to image repair offers a new theoretical frame for the understanding of crisis management in interview situations. The approach especially highlights the importance of journalists’ questions in image repair work.
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Sheffer, Mary Lou, Brad Schultz, and Willie Tubbs. "#deflategate: Sports journalism and the use of image repair strategy on Twitter." Newspaper Research Journal 39, no. 1 (March 2018): 69–82. http://dx.doi.org/10.1177/0739532918761067.
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This study investigated how different groups of sports journalists covered the NFL “deflategate” scandal through social media, specifically in terms of employing image repair strategies via Twitter. Image repair strategy is typically used within public relations, but its use within journalism has not been examined. A content analysis revealed that while many journalists employed objective reporting, many others engaged in a variety of repair strategies, notably minimization and stonewalling. Discussion and implications focused on two main issues: conflicts of interest between journalists and sports organizations, and the evolving role of social media in crisis coverage.
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Gribas, John, James DiSanza, Nancy Legge, and Karen Hartman. "Organizational Image Repair Tactics and Crisis Type: Implications for Crisis Response Strategy Effectiveness." Journal of International Crisis and Risk Communication Research 1, no. 2 (October 15, 2018): 225–52. http://dx.doi.org/10.30658/jicrcr.1.2.3.
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Existing models of organizational crisis response effectiveness provide useful insights but are limited in terms of offering a guide for practitioners dealing with actual crisis situations. This analysis examines the relative effectiveness of image repair tactics based on differences in root causes of crisis events. Results suggest that certain image repair tactics are seen as the most and the least effective regardless of crisis type. At the same time, there were some differences across crisis types that could guide practitioner tactic choices. Limited results here and in past research raise questions about whether image repair tactic effectiveness can be usefully mapped to situational variables, such as audience or crisis type. This article concludes with discussion on this matter and suggestions for future research.
Dissertations / Theses on the topic "Image repair strategy; denial"
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Larsson, Ellinor, and Lovisa Ferngren. "Is it too late now to say sorry? : A descriptive research on how brands' responses towards sexism advertisements affect consumers' attitudes." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104721.
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Background: Brands that decide to publish sexist advertisements can generate issues for the company, as well as the perception the consumer has of the brand can become negative. This as consumers form attitudes towards the brand’s delivered communication which influence the overall evaluation the consumer has towards the brand. It is therefore of importance for brands to understand how to respond to sexist advertisements that have been published in order to determine the created negative publicity, where one given approach is to apply one of the image repair strategies. Purpose: The purpose of this paper is to describe how a brand’s image repair strategy towards its sexist advertisement affects consumers’ attitudes. Methodology: This research undertook a qualitative research approach with a descriptive nature. In order to ensure that the advertisements were classified as sexist and that the image repair strategies correspond with the brand’s responses according to the public, a pre-study was conducted through five semi-structured interviews. For the main study eight semi-structured interviews were conducted with both men and women as participants within the ages of 19-56 years old. Findings: The thesis identified that consumers' attitudes were affected by the four components: correspondence between advertisement and response, authenticity in the response, clarity regarding what actions to take and pre-knowledge of the brand. These components are therefore of importance for companies to take in consideration when responding towards sexist advertisements that they have sent out. Conclusion: Regarding the image repair strategies it was found that the responses given through the strategies of denial, evasion of responsibility and reduction of offensives lacked in all detected components. Furthermore, mortification as a strategy was not perceived as negative regarding the responses, however it still lacked the components. Corrective action was the only strategy where consumers' attitudes did not become negative towards the correspondence and authenticity in the response. However, all five strategies lacked clarity regarding what actions to take.
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Liu, Yu-Chun. "Image restoration : an examination of denial strategy in media coverage during the first three months of the Clinton-Lewinsky scandal." Virtual Press, 2006. http://liblink.bsu.edu/uhtbin/catkey/1347731.
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This thesis analyzes President William Jefferson Clinton's self-defense during the first four months of 1998. The study focuses on Clinton's denial of the sex scandal with White House intern Monica Lewinsky when the story broke out in the Washington Post on January 21, 1998. William L. Benoit's theory of Image Restoration is used to examine each strategy's distribution. Benoit's framework consists of identifying strategies used by denial to clarify and repair a positive image despite negative public accusations.The study employed a content analysis as the research methodology. There were a total of 1,392 sentences contained in twenty-four articles from the Washington Post, only articlesfrom the Post were included in the initial search. Research was conducted using microfilm of the Washington Post full-text articles during the time period of interest: January 21, 1998 to April 20, 1998. The dependent variables were the number of sentences devoted to the amount of the Washington Post coverage given to the strategies utilized by Bill Clinton, Hillary Clinton, Clinton's staff, Clinton' s lawyer, Clinton's friends, the media, Al Gore, and the Democratic Party. Meanwhile, the sentences were coded on the basis of image restoration theory and strategy categories defined by Benoit.The data showed the strategy of denial was employed at the highest rate among all strategies during the three selected time periods. Specifically, the denial strategy was used the most frequently with 348 quotations (25%). In the short run, Clinton's popularity among followers was not damaged, but in the long run, he faced impeachment proceedings. Therefore, the strategy of denial is not always a clarification action. This study indicates that the strategy of denial merely complicates and prolongs the whole process; therefore twisting Benoit's original definition.Department of Journalism
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Sheldon, Catherine Adelle. "Image repair on the political front an experiment testing effects of communication strategy and performance history in a political faux pas/." 2006. http://purl.galileo.usg.edu/uga%5Fetd/sheldon%5Fcatherine%5Fa%5F200605%5Fma.
Full textConference papers on the topic "Image repair strategy; denial"
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Rao, Abhiram, and Prahlad G. Menon. "4D Mitral Valve Motion Analysis Using Multi-Plane Cine Cardiac MRI Reconstructions for Functional Classification of Patients With Mitral Regurgitation." In ASME 2014 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/imece2014-39910.
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Mitral regurgitation (MR) is a common consequence of ventricular remodeling in heart failure (HF) patients with systolic dysfunction and is associated with diminished survival rates. Characterization of patient-specific anatomy and function of the regurgitant mitral valve (MV) can enhance surgical decision making in terms of medical device choice and deployment strategy for minimally invasive endovascular approaches for MV repair. As a first step toward pre-operative planning for MV repair, we examine the feasibility of using cardiac magnetic resonance (CMR) images acquired in multiple orientations to resolve leaflet function and timing. In this study, MV motion of a HF patient with ischemic heart disease exhibiting both adverse ventricular remodeling and MR was compared pre-operatively against a normal control from the Sunnybrook cardiac database, starting with manually segmented 2D MV contours from cine CMR images acquired in multiple orientations. We find that MV motion analysis from CMR imaging is feasible and anatomical reconstruction using oriented segmentations from a combination of imaging slices acquired in multiple orientations can help overcome inherent limitations of CMR image data in terms of resolving small anatomical features, owing to finite slice-thicknesses and partial volume effects.