Relevant bibliographies by topics / Image repair strategy

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  1. Journal articles
  2. Dissertations / Theses
  3. Book chapters
  4. Conference papers

Academic literature on the topic 'Image repair strategy'

Author: Grafiati
Published: 29 June 2021
Last updated: 18 February 2022

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Journal articles on the topic "Image repair strategy"

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Compton, Josh. "Arby's image repair tactics as a public relations strategy." Public Relations Review 40, no. 1 (March 2014): 122–24. http://dx.doi.org/10.1016/j.pubrev.2013.11.022.

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Sheffer, Mary Lou, Brad Schultz, and Willie Tubbs. "#deflategate: Sports journalism and the use of image repair strategy on Twitter." Newspaper Research Journal 39, no. 1 (March 2018): 69–82. http://dx.doi.org/10.1177/0739532918761067.

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This study investigated how different groups of sports journalists covered the NFL “deflategate” scandal through social media, specifically in terms of employing image repair strategies via Twitter. Image repair strategy is typically used within public relations, but its use within journalism has not been examined. A content analysis revealed that while many journalists employed objective reporting, many others engaged in a variety of repair strategies, notably minimization and stonewalling. Discussion and implications focused on two main issues: conflicts of interest between journalists and sports organizations, and the evolving role of social media in crisis coverage.
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Eriksson, Göran, and Mats Eriksson. "Managing political crisis: an interactional approach to “image repair”." Journal of Communication Management 16, no. 3 (July 27, 2012): 264–79. http://dx.doi.org/10.1108/13632541211245776.

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PurposeThe purpose of this paper is to extend the image repair theory by focusing on the largely ignored context of the face‐to‐face communication. The paper offers an exploratory study of how image repair work is carried out in interviews with politicians in the context of press conferences.Design/methodology/approachThe paper combines theoretical reflections with two qualitative case studies of press conferences of Swedish politicians. These press conferences were held to manage the challenge posed to the politicians’ public image by the media criticism. The analytical frame employed in this study is Conversation Analysis (CA).FindingsThe way journalists act during interviews and how they pose questions have noticeable consequences for the accused actor's image repair work. Image repair strategies like “apologizing” and “mortification” during the speech section of a press conference tend to be more effective as they give the accused greater opportunities to take control of the interaction.Research limitations/implicationsDue to the exploratory nature of this interactional approach and the fact that the analysis involves only two cases, the findings must be seen as provisional.Practical implicationsThe knowledge of how journalists construct a question is of high relevance for crisis communication and image repair work, and therefore of high value of public relations practitioners.Originality/valueThe interactional approach to image repair offers a new theoretical frame for the understanding of crisis management in interview situations. The approach especially highlights the importance of journalists’ questions in image repair work.
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Sawalha, Ihab Hanna. "After the crisis: repairing a corporate image." Journal of Business Strategy 41, no. 6 (August 5, 2019): 69–80. http://dx.doi.org/10.1108/jbs-04-2019-0075.

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Purpose The purpose of this paper is to discuss the effectiveness of image-repair strategies adopted by organizations to restore their public image and reputation following crisis situations, the lessons learned from these cases and the significance of contextual factors that are likely to affect image-repair efforts and strategies adopted. Design/methodology/approach Three cases have been reviewed in this paper: Weather, Jordan; Nestlé Waters, Jordan; and Victoria College School, Jordan. Information was obtained from published materials, such as YouTube commentaries, local newspapers and online news agents, primarily the Jordan Times, which is considered the number one daily in the country. The discussion of these cases is original and based on academic theory and literature. Findings Organizations differ in terms of the ways they respond to corporate crises and the strategies they are likely to adopt to restore/recover their reputation and public image. Practical implications Corporate reputation or public image is an asset that is built over time. Organizations within all industries seek to secure positive images in the minds of people. The image of an organization however can be threatened by crises. Trust and public image decline when stakeholders feel they have not been adequately informed in times of crises regarding the different attributes of the situation or how the organization is dealing with the crisis. Organizations have the choice to adopt one image-repair strategy at a time or a combination of strategies according to the requirements of the situation. Originality/value Image-repair strategies have been examined in American and European contexts but have, to the author’s knowledge, never been examined in the context of Arab organizations and more specifically in the context of Jordanian organizations. This paper therefore provides a new insight into how to apply these strategies in a unique and new context and will also motivate future research in this regard.
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Gribas, John, James DiSanza, Nancy Legge, and Karen Hartman. "Organizational Image Repair Tactics and Crisis Type: Implications for Crisis Response Strategy Effectiveness." Journal of International Crisis and Risk Communication Research 1, no. 2 (October 15, 2018): 225–52. http://dx.doi.org/10.30658/jicrcr.1.2.3.

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Existing models of organizational crisis response effectiveness provide useful insights but are limited in terms of offering a guide for practitioners dealing with actual crisis situations. This analysis examines the relative effectiveness of image repair tactics based on differences in root causes of crisis events. Results suggest that certain image repair tactics are seen as the most and the least effective regardless of crisis type. At the same time, there were some differences across crisis types that could guide practitioner tactic choices. Limited results here and in past research raise questions about whether image repair tactic effectiveness can be usefully mapped to situational variables, such as audience or crisis type. This article concludes with discussion on this matter and suggestions for future research.
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Brown, Kenon A., Breann Murphy, and Lindsey C. Maxwell. "Tried in the Court of Public Opinion." Communication & Sport 6, no. 3 (March 6, 2017): 283–307. http://dx.doi.org/10.1177/2167479517697426.

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This study expands the empirical study of Benoit’s image repair theory by serving two purposes using a sports context. First, this study will specifically examine criminal transgressions by comparing the effectiveness of image repair attempts by athletes facing domestic violence charges compared to other crimes. Second, this study will look at the effectiveness of using the mortification (apology) strategy in combination with other predominant strategies used by athletes in order to repair one’s image. Using a 3 × 8 factorial experiment involving 490 participants, results showed that athletes facing domestic violence charges are perceived more negatively regardless of their response to the transgression. In addition, results also showed that using mortification in combination with corrective action is the best response for athletes, regardless of the crime. Finally, using the mortification strategy in combination with other strategies is more effective to repair an athlete’s image, suggesting that it may be better to use combination strategies to respond to transgressions.
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Ramzy Hasibuan, Muhammad, and Irwansyah Irwansyah. "Strategi Image Repair PT HM SAMPOERNA TBK pada peristiwa ‘karyawan pabrik Surabaya positif covid-19’." Jurnal Komunikasi 15, no. 1 (October 31, 2020): 1–18. http://dx.doi.org/10.20885/komunikasi.vol15.iss1.art1.

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The use of Image Repair Theory for companies during crisis communication is an interesting study. It is also applied when several PT HM Sampoerna Tbk factory employees are known to have died due to suffering from COVID-19. This event affected the company's image, especially the negative sentiment on the quality of the products produced due to employees affected by COVID-19. This study analyzes the image repair strategy used by PT HM Sampoerna Tbk through press releases published on the company's official website. The research objective is to analyze message options for organizations to use in times of crisis. The study uses a qualitative content analysis method by analyzing text written in press releases, then putting it into categories that have been determined in the image repair strategy. The results showed PT HM Sampoerna Tbk's inconsistency in using the Reducing Offensiveness strategy, which is often used in types of accident and/or challenge crises, including product damage situations. Excessive use of Reducing Offensiveness must be an organization's concern when conducting crisis communication, especially when the audience has a critical view of the organization. Reducing Offensiveness can be more optimally used by neutral third parties than the organization itself; however, the research results show that PT HM Sampoerna Tbk carries out all strategy delivery.
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Xu, Zhanghong, and Shuyu Lin. "A Contrastive Study of Image Repair Strategies Between Chinese and English Corporate Apologies." International Journal of English and Cultural Studies 3, no. 1 (April 27, 2020): 20. http://dx.doi.org/10.11114/ijecs.v3i1.4817.

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In the era of globalization, social media have become important communication tools for enterprises in crisis. Corporate apologies are issued via social media to repair the tarnished corporate image, which might affect their survival. However, the way of apologizing varies from language/culture to language/culture. This study aims to investigate how Chinese and English corporate apologies are linguistically presented and to explore how damaged corporate image in different culture is repaired respectively. Under the framework of Benoit’s image repair strategies and CCSARP, and based on quantitative and qualitative analysis of the collected data, this paper makes a contrastive study of Chinese and English corporate apologies. The results show that Chinese and English corporate apologies share great similarities in using the strategies of mortification and corrective actions, while they are different in terms of other specific tactics such as bolstering, good intentions, defeasibility and minimization. It is also found that the denial is the least used strategy by both Chinese and English corporations to repair their tarnished image. Furthermore, they are quite t similar in using IFIDs, while intensifiers and hedges are more frequently employed in Chinese corporate apologies.
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Xu, Zhanghong, and Xiaolin Liu. "A Corpus-Based Study of Corporate Image Restoration via Public Apology." International Journal of Linguistics 12, no. 4 (July 27, 2020): 103. http://dx.doi.org/10.5296/ijl.v12i4.17182.

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As one of the most effective measures for corporations to manage crises, public apology has received extensive attention from both practitioners and researchers. This paper attempts to conduct a corpus-based and interdisciplinary study on English public apologies issued by foreign corporations, and to explore how the corporations repair their images via public apology under the tentative theoretical framework adapted from Benoit’s image restoration discourse theory (IRDT) and Coombs & Holladay’s situational crisis communication theory (SCCT). Results show that three salient linguistic features are identified in corporate apology corpus: (a) highly frequent use of modal verbs “will” and “can”; (b) highly frequent use of personal pronouns “we” and “you”; (c) highly frequent use of demonstrative pronouns “this” and “that”. It is found that five pragmatic strategies (strategy of expressing apology, strategy of intensifying affection, strategy of mitigating responsibility, bolstering strategy, and rebuilding strategy) are most frequently employed to express mortification to the victims, to reduce the offensiveness of acts and to minimize or to evade responsibility. Furthermore, it is also found that corporate image is restored by means of weakening the negative impression and re-building a responsible and benevolent image. These findings would not only shed light on the corporate image restoration studies, but also offer implications for the practitioners in the business world.
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Jiantao Pu, D. S. Paik, Xin Meng, J. Roos, and G. D. Rubin. "Shape “Break-and-Repair” Strategy and Its Application to Automated Medical Image Segmentation." IEEE Transactions on Visualization and Computer Graphics 17, no. 1 (January 2011): 115–24. http://dx.doi.org/10.1109/tvcg.2010.56.

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Dissertations / Theses on the topic "Image repair strategy"

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Larsson, Ellinor, and Lovisa Ferngren. "Is it too late now to say sorry? : A descriptive research on how brands' responses towards sexism advertisements affect consumers' attitudes." Thesis, Linnéuniversitetet, Institutionen för marknadsföring (MF), 2021. http://urn.kb.se/resolve?urn=urn:nbn:se:lnu:diva-104721.

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Background: Brands that decide to publish sexist advertisements can generate issues for the company, as well as the perception the consumer has of the brand can become negative. This as consumers form attitudes towards the brand’s delivered communication which influence the overall evaluation the consumer has towards the brand. It is therefore of importance for brands to understand how to respond to sexist advertisements that have been published in order to determine the created negative publicity, where one given approach is to apply one of the image repair strategies. Purpose: The purpose of this paper is to describe how a brand’s image repair strategy towards its sexist advertisement affects consumers’ attitudes. Methodology: This research undertook a qualitative research approach with a descriptive nature. In order to ensure that the advertisements were classified as sexist and that the image repair strategies correspond with the brand’s responses according to the public, a pre-study was conducted through five semi-structured interviews. For the main study eight semi-structured interviews were conducted with both men and women as participants within the ages of 19-56 years old. Findings: The thesis identified that consumers' attitudes were affected by the four components: correspondence between advertisement and response, authenticity in the response, clarity regarding what actions to take and pre-knowledge of the brand. These components are therefore of importance for companies to take in consideration when responding towards sexist advertisements that they have sent out. Conclusion: Regarding the image repair strategies it was found that the responses given through the strategies of denial, evasion of responsibility and reduction of offensives lacked in all detected components. Furthermore, mortification as a strategy was not perceived as negative regarding the responses, however it still lacked the components. Corrective action was the only strategy where consumers' attitudes did not become negative towards the correspondence and authenticity in the response. However, all five strategies lacked clarity regarding what actions to take.
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Åsblom, Fanny. "Carema Care? : En retorisk argumentations- och kriskommunikationsanalys av vårdföretaget Carema Care." Thesis, Uppsala universitet, Litteraturvetenskapliga institutionen, 2012. http://urn.kb.se/resolve?urn=urn:nbn:se:uu:diva-175713.

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Uppsatsen behandlar vårdföretaget Carema Cares två bloggar som skapades i och med krisen som uppstod kring företaget år 2011. Detta görs genom en granskning av argumentationen Carema Care för på bloggarna utifrån kriskommunikationsstrategier och retoriska strategier.
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Sheldon, Catherine Adelle. "Image repair on the political front an experiment testing effects of communication strategy and performance history in a political faux pas/." 2006. http://purl.galileo.usg.edu/uga%5Fetd/sheldon%5Fcatherine%5Fa%5F200605%5Fma.

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Book chapters on the topic "Image repair strategy"

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"Image Repair Theory in the Context of Strategic Communication." In The Routledge Handbook of Strategic Communication, 327–35. Routledge, 2014. http://dx.doi.org/10.4324/9780203094440-28.

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Keil, Lauren J., and Angela M. Jerome. "Strategic Communication in Crisis." In Advances in Human Resources Management and Organizational Development, 315–37. IGI Global, 2019. http://dx.doi.org/10.4018/978-1-5225-8516-9.ch016.

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When faced with crises, organizational leaders must identify, prioritize, and communicate with organizational stakeholders. Increasingly, organizational leaders find themselves responding to crises made by persons that represent or are associated with the organization in some way. However, most case studies of image repair campaigns focus on the individual that has transgressed rather than on the often-simultaneous campaigns undertaken by the organizations with which they are associated. To study these issues more closely, this chapter uses The Ohio State University's (OSU's) tattoos for memorabilia scandal as exemplar and offers meaningful insight and pragmatic considerations for practitioners dealing with similar situational constraints.
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Conference papers on the topic "Image repair strategy"

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Rao, Abhiram, and Prahlad G. Menon. "4D Mitral Valve Motion Analysis Using Multi-Plane Cine Cardiac MRI Reconstructions for Functional Classification of Patients With Mitral Regurgitation." In ASME 2014 International Mechanical Engineering Congress and Exposition. American Society of Mechanical Engineers, 2014. http://dx.doi.org/10.1115/imece2014-39910.

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Mitral regurgitation (MR) is a common consequence of ventricular remodeling in heart failure (HF) patients with systolic dysfunction and is associated with diminished survival rates. Characterization of patient-specific anatomy and function of the regurgitant mitral valve (MV) can enhance surgical decision making in terms of medical device choice and deployment strategy for minimally invasive endovascular approaches for MV repair. As a first step toward pre-operative planning for MV repair, we examine the feasibility of using cardiac magnetic resonance (CMR) images acquired in multiple orientations to resolve leaflet function and timing. In this study, MV motion of a HF patient with ischemic heart disease exhibiting both adverse ventricular remodeling and MR was compared pre-operatively against a normal control from the Sunnybrook cardiac database, starting with manually segmented 2D MV contours from cine CMR images acquired in multiple orientations. We find that MV motion analysis from CMR imaging is feasible and anatomical reconstruction using oriented segmentations from a combination of imaging slices acquired in multiple orientations can help overcome inherent limitations of CMR image data in terms of resolving small anatomical features, owing to finite slice-thicknesses and partial volume effects.
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