Relevant bibliographies by topics / Human-computer trust (HCT)

Academic literature on the topic 'Human-computer trust (HCT)'

Author: Grafiati
Published: 10 December 2022
Last updated: 19 February 2023

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Journal articles on the topic "Human-computer trust (HCT)"

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Kaewkitipong, Laddawan, Charlie Chen, Jiangxue Han, and Peter Ractham. "Human–Computer Interaction (HCI) and Trust Factors for the Continuance Intention of Mobile Payment Services." Sustainability 14, no. 21 (November 5, 2022): 14546. http://dx.doi.org/10.3390/su142114546.

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The human–computer interaction (HCI) for mobile applications is becoming increasingly important as mobile applications have become an integral part of everyday life. Mobile app developers need to continuously improve the users’ experience to fulfill their conditions, which in turn, can trigger the purchase decision. Trust is another important factor, driving users to adopt mobile apps and use them to make online purchases. However, mobile app developers constantly face the dilemma between user trust and HCI experiences. This study’s primary purpose is to investigate the HCI and trust factors for the continued use of mobile payment apps and their services. Based on the human–computer interaction, task–technology fit, and IS success theories, an integrative framework is proposed to examine the relationships between continuance intention and its antecedents. An online survey was conducted to collect data from 544 mobile users. The results of the analyses indicate that trust plays a more significant role than HCI in increasing the users’ continuance usage of mobile payment services. As for improving HCI experiences for users, this study shows that system quality plays the most important role, followed by the skill of using mobile payment services and the perceived task–technology fit (TTF) for using the services. Information quality does not significantly impact the enhancement of positive HCI experiences. The results provide insights for the developers of mobile payment services to improve the user experience.
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Kamoun, Faouzi, and Mohanad Halaweh. "User Interface Design and E-Commerce Security Perception." International Journal of E-Business Research 8, no. 2 (April 2012): 15–32. http://dx.doi.org/10.4018/jebr.2012040102.

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In this study, the authors investigate the relationship between human computer interface design and users’ security perception. The authors hypothesize that effective human computer interface design has a positive impact on security perception. To test this hypothesis, they use the seven design elements of the customer interface (7Cs) as a basis of the reference framework for effective interface design. Hypothesis testing was examined through an empirical study involving 247 subjects. Research reveals that human computer interface design significantly affects the perceived security of e-commerce portals. Further analysis of the results highlights that the top HCI factors that influence security perception are permanent working links, demos and online help tools, information accuracy, and easy website navigation. Therefore, this study suggests that applying good user interface design guidelines at the storefront can be an effective technique for enhancing user security perception and increasing trust and purchase intention.
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E. Culley, Kimberly, and Poornima Madhavan. "Trust in automation and automation designers: Implications for HCI and HMI." Computers in Human Behavior 29, no. 6 (November 2013): 2208–10. http://dx.doi.org/10.1016/j.chb.2013.04.032.

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Hansson, Karin, Malin Sveningsson, and Hillevi Ganetz. "Organizing Safe Spaces: #MeToo Activism in Sweden." Computer Supported Cooperative Work (CSCW) 30, no. 5-6 (November 3, 2021): 651–82. http://dx.doi.org/10.1007/s10606-021-09410-7.

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AbstractNetworked online environments can effectively support political activism. In Sweden, the #metoo movement resulted in over 100,000 people participating in activities challenging sexual harassment and abuse, including collecting testimonies via social media and drafting and discussing petitions published in print news media. Participation involved many risks, such as social stigma, losing one’s job, or misogynist terrorism, which meant that participation required a high level of trust among peers. Human-computer interaction (HCI) research on trust generally focuses on technical systems or user-generated data, less focus has been given to trust among peers in vulnerable communities. This study, based on semi-structured interviews and surveys of participants and organizers of 47 petitions representing different sectors in society, found that trust was aggregated over networks of people, practices, institutions, shared values, and technical systems. Although a supportive culture based on a feeling of solidarity and shared feminist values was central for safe spaces for participation, when activism was scaled up, social interaction had to be limited due to increased risk. HCI research views trust as a process of crossing distances, increasing over time; however, our results reveal that trust decreased over time as the movement grew and public exposure increased, a trend most evident when the participants actually came from a tightly knit community. Therefore, this study points out the significance to balance the need for transparency and community with the need for anonymity and distance in the development of tools to support large-scale deliberative processes that involve conflicts and risks.
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Vora, Pawan R. "E-Commerce and its Impact on Future HCI Work." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 44, no. 12 (July 2000): 2–762. http://dx.doi.org/10.1177/154193120004401289.

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Increasing focus on e-commerce will change the way we look at human-computer interface design. In particular, we will need to be more customer-centric – in addition to being user-centric – and incorporate both usability and business objectives in our designs. Our designs will need to consider the end-to-end customer experience rather than focusing simply on the functional objectives of the application itself. The customer experience itself will determine how the users/customers view the company itself in terms of a viable and trustworthy brand on an off the Internet. To achieve these goals, we will need to address some fundamental issues related to the ART ( Access, Relationship, and Trust) of designing interfaces. Although our profession is well suited for this role because of our user-centric roots, the onus will be on us to step up to the challenge and own the end-to-end customer experience.
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Riegler, Andreas, Andreas Riener, and Clemens Holzmann. "Augmented Reality for Future Mobility: Insights from a Literature Review and HCI Workshop." i-com 20, no. 3 (November 27, 2021): 295–318. http://dx.doi.org/10.1515/icom-2021-0029.

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Abstract There is a growing body of research in the field of interaction between drivers/passengers and automated vehicles using augmented reality (AR) technology. Furthering the advancements and availability of AR, the number of use cases in and around vehicles rises. Our literature review reveals that in the past, AR research focussed on increasing road safety and displaying navigational aids, however, more recent research explores the support of immersive (non-)driving related activities, and finally enhance driving and passenger experiences, as well as assist other road users through external human-machine interfaces (HMIs). AR may also be the enabling technology to increase trust and acceptance in automated vehicles through explainable artificial intelligence (AI), and therefore help on the shift from manual to automated driving. We organized a workshop addressing AR in automotive human-computer interaction (HCI) design, and identified a number of challenges including human factors issues that need to be tackled, as well as opportunities and practical usages of AR in future mobility. We believe that our status-quo literature analysis and future-oriented workshop results can serve as a research agenda for user interface designers and researchers when developing automotive AR interfaces.
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BHUIYAN, MD MOMEN, Hayden Whitley, Michael Horning, Sang Won Lee, and Tanushree Mitra. "Designing Transparency Cues in Online News Platforms to Promote Trust: Journalists' & Consumers' Perspectives." Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 13, 2021): 1–31. http://dx.doi.org/10.1145/3479539.

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As news organizations embrace transparency practices on their websites to distinguish themselves from those spreading misinformation, HCI designers have the opportunity to help them effectively utilize the ideals of transparency to build trust. How can we utilize transparency to promote trust in news? We examine this question through a qualitative lens by interviewing journalists and news consumers---the two stakeholders in a news system. We designed a scenario to demonstrate transparency features using two fundamental news attributes that convey the trustworthiness of a news article: source and message. In the interviews, our news consumers expressed the idea that news transparency could be best shown by providing indicators of objectivity in two areas (news selection and framing) and by providing indicators of evidence in four areas (presence of source materials, anonymous sourcing, verification, and corrections upon erroneous reporting). While our journalists agreed with news consumers' suggestions of using evidence indicators, they also suggested additional transparency indicators in areas such as the news reporting process and personal/organizational conflicts of interest. Prompted by our scenario, participants offered new design considerations for building trustworthy news platforms, such as designing for easy comprehension, presenting appropriate details in news articles (e.g., showing the number and nature of corrections made to an article), and comparing attributes across news organizations to highlight diverging practices. Comparing the responses from our two stakeholder groups reveals conflicting suggestions with trade-offs between them. Our study has implications for HCI designers in building trustworthy news systems.
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Muthmainnah, Prodhan Mahbub Ibna Seraj, and Ibrahim Oteir. "Playing with AI to Investigate Human-Computer Interaction Technology and Improving Critical Thinking Skills to Pursue 21st Century Age." Education Research International 2022 (October 7, 2022): 1–17. http://dx.doi.org/10.1155/2022/6468995.

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As part of the human-computer interaction (HCI) that artificial intelligence has, it has a specific effect on developing critical thinking skills, which is what this study is looking at. The purpose of this study was to determine the impact of AI friend apps on EFoLLe (English foreign language learners) interactions with technology. The primary focus of this paper is on a new artificial intelligence-based immersion teaching method for university-level English. Students’ English proficiency and CT are the primary goals of this course. This study employs mixed methods research design using an online survey and classroom observation. Both quantitative and qualitative data collection and analysis techniques helped researchers to understand deeply. Still, little research was used to look at the survey and how people acted while they were learning how to use AI to improve CT skills. The participants in this paper were polled using an online survey. A total of 453 people participated in the survey. According to the outcomes of the study, AI friends to enhance students’ critical thinking abilities has a positive impact among the participants. Because AI-based instruction promotes students’ trust, self-confidence, open-mindedness, and maturity in English, it can help them improve their critical thinking skills. This is because critical thinking skills are the foundation for 21st-century skills, and AI-based instruction helps students learn these skills. This study helped AI-based instruction because it helps nonnative English students become more trusting, self-confident, open-minded, and mature in English. It also helps them learn the CT skills that are the foundation of critical thinking, so they can learn new skills in the 21stcentury.
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Saxena, Devansh, Karla Badillo-Urquiola, Pamela J. Wisniewski, and Shion Guha. "A Framework of High-Stakes Algorithmic Decision-Making for the Public Sector Developed through a Case Study of Child-Welfare." Proceedings of the ACM on Human-Computer Interaction 5, CSCW2 (October 13, 2021): 1–41. http://dx.doi.org/10.1145/3476089.

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Algorithms have permeated throughout civil government and society, where they are being used to make high-stakes decisions about human lives. In this paper, we first develop a cohesive framework of algorithmic decision-making adapted for the public sector (ADMAPS) that reflects the complex socio-technical interactions between human discretion, bureaucratic processes, and algorithmic decision-making by synthesizing disparate bodies of work in the fields of Human-Computer Interaction (HCI), Science and Technology Studies (STS), and Public Administration (PA). We then applied the ADMAPS framework to conduct a qualitative analysis of an in-depth, eight-month ethnographic case study of algorithms in daily use within a child-welfare agency that serves approximately 900 families and 1300 children in the mid-western United States. Overall, we found that there is a need to focus on strength-based algorithmic outcomes centered in social ecological frameworks. In addition, algorithmic systems need to support existing bureaucratic processes and augment human discretion, rather than replace it. Finally, collective buy-in in algorithmic systems requires trust in the target outcomes at both the practitioner and bureaucratic levels. As a result of our study, we propose guidelines for the design of high-stakes algorithmic decision-making tools in the child-welfare system, and more generally, in the public sector. We empirically validate the theoretically derived ADMAPS framework to demonstrate how it can be useful for systematically making pragmatic decisions about the design of algorithms for the public sector.
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Coursaris, Constantinos K., and Konstantinos Kripintris. "Web Aesthetics and Usability." International Journal of E-Business Research 8, no. 1 (January 2012): 35–53. http://dx.doi.org/10.4018/jebr.2012010103.

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Usability has been an essential component of the Web User Experience (UX) and a focal research topic. In recent years, the penetration of interactive technologies in all aspects of everyday life challenges the way UX is understood and designed. The past decade, Human-Computer Interaction (HCI) scholars have been continuously attempting to introduce and explore new and non-traditional factors in the UX arena, such as aesthetics, emotions, affect, and trust. This study contributes to the field by exploring the relationship between aesthetics and UX; specifically the impact of the classical design element of white space on the perceived attractiveness and perceived usability of an e-commerce website. A between-subject research design involves the manipulation a website’s white space. Three different versions were constructed using 25, 50 and 75% of the white space, respectively. Findings offer support for the relationship between aesthetics and the perceived usability of a website. The study results suggest that the usability of a website is impacted negatively when white space increases over 50%. Practitioners should consider that in the context of eCommerce Web design, reduction of content and shrinking of visual elements, in favor of white space, is likely to negatively impact the usability of a website.
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Dissertations / Theses on the topic "Human-computer trust (HCT)"

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Thorsén, Karolina, and Anna Lindström. "Trust in human-computer relationships : Do cross country skiers have trust towards a physical intelligent tutoring system as an accurate feedback on performance?" Thesis, Umeå universitet, Institutionen för psykologi, 2018. http://urn.kb.se/resolve?urn=urn:nbn:se:umu:diva-149596.

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Trust is one of the attitudes that can affect the intentions and the behavior of a human using a system. Misusing a system can have safety- as well as economic consequences, this is why it is important that a user develops calibrated trust towards a system. In this report, the research question is: how much trust cross country skiers have towards a physical intelligent tutoring system (PITS)? Six biological males (age 24 to 50) roller skied on a mechanical treadmill and received feedback from the PITS on a TV-screen. Experience of using the PITS was evaluated with an instrument in a semi-structured interview. The instrument measured the participants overall perceived trust (OPT) for the system, and the participants were asked to further their thoughts about the statements. The data was transcribed, coded, and categorized in a thematic analysis. The result showed that a majority of the participants had low OPT for the PITS, and the thematic analysis showed that the minority with higher levels of OPT focused on the choice of an elite skier as the reference skier. One of the problems with the instrument was that it was developed for evaluation in long term usage, and not first time usage as in this study. The result of this report can be used for further development of the PITS and a reminder on why trust needs to be considered when creating user experiences.
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Framner, Erik. "A Configuration User Interface for Multi-Cloud Storage Based on Secret Sharing : An Exploratory Design Study." Thesis, Karlstads universitet, Handelshögskolan (from 2013), 2019. http://urn.kb.se/resolve?urn=urn:nbn:se:kau:diva-71354.

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Storing personal information in a secure and reliable manner may be crucial for organizational as well as private users. Encryption protects the confidentiality of data against adversaries but if the cryptographic key is lost, the information will not be obtainable for authorized individuals either. Redundancy may protect information against availability issues or data loss, but also comes with greater storage overhead and cost. Cloud storage serves as an attractive alternative to traditional storage as one is released from maintenance responsibilities and does not have to invest in in-house IT-resources. However, cloud adoption is commonly hindered due to privacy concerns. Instead of relying on the security of a single cloud, this study aims to investigate the applicability of a multi-cloud solution based on Secret Sharing, and to identify suitable options and guidelines in a configuration user interface (UI). Interviews were conducted with technically skilled people representing prospective users, followed by walkthroughs of a UI prototype. Although the solution would (theoretically) allow for employment of less “trustworthy” clouds without compromising the data confidentiality, the research results indicate that trust factors such as compliance with EU laws may still be a crucial prerequisite in order for users to utilize cloud services. Users may worry about cloud storage providers colluding, and the solution may not be perceived as adequately secure without the use of encryption. The configuration of the Secret Sharing parameters are difficult to comprehend even for technically skilled individuals and default values could/should be recommended to the user.
PRISMACLOUD
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Guerriero, Annie. "La représentation de la confiance dans l'activité collective Application à la coordination de l'activité de chantier de construction." Phd thesis, Institut National Polytechnique de Lorraine - INPL, 2009. http://tel.archives-ouvertes.fr/tel-00558823.

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Les spécificités du secteur de la construction engendrent un contexte de travail coopératif que nous pouvons qualifier d'incertain par nature. L'activité de chantier se caractérise par un mode de production in situ. Dès lors, nombreux sont les dysfonctionnements qui peuvent apparaître. Nous citerons, par exemple, les problèmes liés à la nature du sol, aux intempéries ou encore ceux qui sont propres aux interactions entre les intervenants (ex. fourniture en matériaux, interfaces entre les corps de métier...). Aussi, la coordination repose sur un mélange subtil entre interactions implicites et explicites, où l'organisation prend de multiples configurations (hiérarchique, adhocratique ou transversale), et où la qualité du processus collectif repose sur l'autonomie et le sens des responsabilités de chacun des intervenants. Nous faisons l'hypothèse qu'un tel contexte est largement fondé sur la notion de confiance, car celle-ci a la capacité de réduire la perception du risque et de permettre l'action dans un environnement marqué par de nombreuses incertitudes. En conséquence, nous suggérons un rapprochement entre les outils d'assistance à la coordination et la notion de confiance, et nous proposons une nouvelle approche du pilotage de l'activité collective à partir de la représentation de la confiance. Ce travail de doctorat se structure autour de la notion de «confiance dans le bon déroulement de l'activité». Nous suggérons que celle-ci est dépendante de chacune des dimensions de l'activité collective : sa progression, les acteurs chargés de son exécution, les ouvrages en résultant (et leur difficulté de mise en œuvre), ainsi que les documents nécessaires à sa réalisation. Aussi, notre méthode consiste d'abord en l'identification des divers critères de confiance, consolidés par une étude de terrain. Puis, nous établissons un modèle mathématique destiné à évaluer cette confiance à partir des informations issues d'un contexte de coopération. Sur base de ces éléments, s'en suit la proposition d'un prototype dénommé Bat'iTrust, reposant sur une architecture logicielle multi-vues et orientée services. Pour l'utilisateur, la navigation au sein de ce prototype est guidée par un tableau de bord centré sur le concept de confiance. Enfin, la validation de cette proposition repose sur des enquêtes et une phase d'expérimentation qui nous ont permis de confronter nos résultats à des sujets expérimentaux représentatifs du domaine.
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(9815477), Maria Madsen. "The development of a psychometric instrument for human-computer trust: An Investigation of Trust Within the Context of Computer -Aided Decision -Making." Thesis, 2000. https://figshare.com/articles/thesis/The_development_of_a_psychometric_instrument_for_human-computer_trust_An_Investigation_of_Trust_Within_the_Context_of_Computer_-Aided_Decision_-Making/20113967.

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The definition and measurement of human -computer trust (HCT) was addressed in this study in an exploration of trust as a general human experience and as an outcome of computer -aided decision -making. Trusting computer systems is an increasingly important issue for systems researchers, developers and users due to current market demands to provide and access information and business electronically and the trend toward automation through the use of intelligent systems. There has been little consistency to date in existing HCT research. Neither a robust definition of HCT nor a well -designed psychometric instrument for HCT could be found. This study, therefore, aimed to contribute to a better understanding of the nature and structure of HCT and to provide a carefully designed and tested instrument for the measurement of HCT within the context of computer -aided decision -making. The proposed theoretical model for HCT is based on social attribution theory and the theory of ethopoeia.

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Books on the topic "Human-computer trust (HCT)"

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Askoxylakis, Ioannis, and Theo Tryfonas. Human Aspects of Information Security, Privacy, and Trust: Third International Conference, HAS 2015, Held as Part of HCI International 2015, Los ... Springer, 2015.

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Tryfonas, Theo. Human Aspects of Information Security, Privacy and Trust: 5th International Conference, HAS 2017, Held as Part of HCI International 2017, Vancouver, ... Springer, 2017.

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Askoxylakis, Ioannis, and Theo Tryfonas. Human Aspects of Information Security, Privacy, and Trust: Second International Conference, HAS 2014, Held As Part of HCI International 2014, Heraklion, Crete, Greece, June 22-27, 2014, Proceedings. Springer London, Limited, 2014.

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Tryfonas, Theo. Human Aspects of Information Security, Privacy, and Trust: 4th International Conference, HAS 2016, Held As Part of HCI International 2016, Toronto, on, Canada, July 17-22, 2016, Proceedings. Springer, 2016.

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Askoxylakis, Ioannis, and Theo Tryfonas. Human Aspects of Information Security, Privacy, and Trust: Third International Conference, HAS 2015, Held As Part of HCI International 2015, Los Angeles, CA, USA, August 2-7, 2015. Proceedings. Springer London, Limited, 2015.

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Marinos, Louis. Human Aspects of Information Security, Privacy, and Trust: First International Conference, HAS 2013, Held as Part of HCI International 2013, Las Vegas, NV, USA, July 21-26, 2013. Proceedings. 2013.

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Book chapters on the topic "Human-computer trust (HCT)"

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Meske, Christian, and Enrico Bunde. "Transparency and Trust in Human-AI-Interaction: The Role of Model-Agnostic Explanations in Computer Vision-Based Decision Support." In Artificial Intelligence in HCI, 54–69. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-030-50334-5_4.

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McKay, Elspeth. "The Convergence Model Implements Accessible Information Creating Effective ICT Tools for Our Forgotten Ones." In Information and Communication Technologies, Society and Human Beings, 313–28. IGI Global, 2011. http://dx.doi.org/10.4018/978-1-60960-057-0.ch024.

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In defining ‘effective HCI’ one may turn to the literature. While there can be no doubt that the ‘techno-vista’ has changed dramatically in the past decade; there are many new entries in the literature, which still elevate the mechanistic orientation of information communications technology (ICT), placing the social connectedness of human beings in a dependent context. Professor Bradley’s voice however shines through revealing her polite yet determined mindset that places human beings in the technological driving seat. This chapter presents a reprinted paper (McKay, 2007b) to acknowledge Professor Bradley’s dedicated encouragement for research into the interactive effects of ICT tools and computer literacy on the ‘multifaceted’ nature of human beings. As Professor Bradley explains that to test her ‘Convergence Model’, “…. we must develop new concepts to reflect the changes that are occurring, and grasp the latest new phenomena in depth” (Bradley, 2006, p.57). Effective HCI means having a trusted, interactive and communicative computing environment that lets users decide whether to trust it for a particular purpose, or not; furthermore, effective educational HCI is about knowing how to develop a learning design that provides access to an education information system that is easy to use, offering a safe environment for knowledge and cognitive skill development that supports the joy for life-long learning.”(McKay, 2007a, p.xii) The following reprinted McKay paper presents two such research projects that tap right into some of the issues that are faced by people through their basic right for unencumbered access to information, as described by Professor Bradley as “psychosocial life environment/quality of life and well being” (Bradley, 2006, p.61). In these funded research projects, McKay highlights the need to enhance access to Web-mediated information for those people who may need special help. Evidence gained through these projects suggests that unless we have input from the corporate sector, little progress will be forthcoming. Sadly however, this is not a new observation; the corporate sector has been on notice for several decades: “Family policy was also a part of constructive work environment actions when data processing systems were introduced” (Bradley, 2006, p.199). These two McKay research studies serve to reinforce Professor Bradley’s ‘Convergence Model’ as an effective HCI knowledge developing tool. It is however, incumbent upon the corporate sector to link the interrelating worlds of: globalisation, ICT, life environment, life role and their effects on humans.
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Conference papers on the topic "Human-computer trust (HCT)"

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Gurriet, Thomas, Mark L. Mote, Aaron Ames, and Eric Feron. "Establishing trust in remotely reprogrammable systems." In HCI-Aero '16: International Conference on Human-Computer Interaction in Aerospace 2016. New York, NY, USA: ACM, 2016. http://dx.doi.org/10.1145/2950112.2964573.

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Ballestas, Caseysimone, Senthil Chandrasegaran, and Euiyoung Kim. "A Framework for Centralizing Ethics in the Design Engineering of Spatial Computing Artifacts." In ASME 2021 International Design Engineering Technical Conferences and Computers and Information in Engineering Conference. American Society of Mechanical Engineers, 2021. http://dx.doi.org/10.1115/detc2021-71203.

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Abstract Creating Spatial Computing (SComp) artifacts (including Virtual Reality, Augmented Reality, Mixed Reality, and Ambient Intelligent artifacts) is a rapidly-emerging domain in need of new design methodologies. In this paper, we examine whether and how ethics are procedurally integrated into the creations of SComp artifacts. After an introduction to terminology — including a reframed definition of Spatial Computing — findings of interviews with Spatial Computing practitioners are shared. The interviews indicated an awareness among professionals about the inordinate vulnerability of SComp artifacts, and about the need for — and the lack thereof — processes and tests to mitigate negative effects of SComp artifacts. Results from the domain expert interviews are integrated into a proposed framework: The Framework for Ethical Spatial Computing Design Engineering. Our framework serves to support researchers and practitioners in devising new methodologies unique to Spatial Computing by highlighting considerations central to the creation of ethical artifacts. The framework integrates the findings from the in-depth interview study and builds on existing models in Design Process, Methods, and Human-Computer Interaction (HCI) Research that highlight important barriers and opportunities between research and practice. It maps the three-phases journey consisted of (1) Enablers, (2) Synthesizers, and (3) SComp Artifacts. We trust that our work sheds light on considerations necessary to the creation of ethical Spatial Computing artifacts.
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