Relevant bibliographies by topics / Hotels

Academic literature on the topic 'Hotels'

Author: Grafiati
Published: 4 June 2021
Last updated: 31 July 2024

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Journal articles on the topic "Hotels"

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Cerović, Zdenko. "Management hotelskog domaćinstva." Tourism and hospitality management 1, no. 1 (May 15, 1995): 95–104. http://dx.doi.org/10.20867/thm.1.1.9.

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Hotelske usluge sastavljene su od skupa raznih usluga u hotelu, ali se mogu razvrstati u osnovne i sporedne usluge. Osnova izbora i dolaska gosta u hotel je hotelska soba. Soba u hotelu je drugi dom gosta, a hotelskom managementu ostvaruje 40 posto ukupnog prihoda. Uređena i privlačna soba postaje prvi zadatak managementa hotela, u određivanju kvalitete hotelske sobe ključnu ulogu ima hotelska domaćica koja se po svojim funkcijama i zadacima svrstava u srednji hotelski management. Domaćica hotela osnovni je čimbenik uspješnog poslovanja hotela i ostvarenja želje gosta da dobije privlačnu sobu, za koju će platiti upravo onoliko koliko ona stvarno i vrijedi na tržištu.
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Cheong, Fan, and Young-Hee Lee. "Developing an Environmental Management System for Evaluating Green Casino Hotels." Sustainability 13, no. 14 (July 13, 2021): 7825. http://dx.doi.org/10.3390/su13147825.

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In the field of tourism, casino hotels consume considerable energy and water resources. They differ from general hotels due to their specific features; consequently, the environmental practices of casino hotels differ from those of general hotels. Thus, the application of a general hotel’s environmental management system (EMS) to a casino hotel is not suitable. To this end, in this study we developed an EMS for green casino hotels in Macau. We selected the casino hotel EMS indicators from ISO 14000 and nine representative green hotel evaluation systems. We additionally employed the Delphi method to determine the preliminary EMS evaluation framework. Based on our findings, indicators in 10 dimensions were identified and prioritized according to their relative importance and feasibility. The EMS developed in this study provides management suggestions for governments, hoteliers, and consumers to improve environmental management.
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Bezruchko, Lubomyr, Mykhailo Klapchuk, and Yuriy Zhuk. "ECOLOGIZATION OF THE CARPATHIAN REGION HOTEL INDUSTRY AS A COMPONENT OF THE ACHIEVEMENT OF SUSTAINABLE DEVELOPMENT." GEOGRAPHY AND TOURISM, no. 43 (2018): 48–54. http://dx.doi.org/10.17721/2308-135x.2019.43.48-54.

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Object. Research the modern approaches to ecologization of hotels. Explore the current state of implementation of environmental technologies in the Carpathian region hotel industry. Methodology. In the article such methods were used: literary, comparative, statistical, expert evaluations. Results. The role of ecologization of hotels for achievement of sustainable development of the territory is determined. The present state of implementation of environmental technologies in Carpathian region hotel industry is explored. The most typical directions of ecologization of research territory hotels are described. The ways of implementation of environmental technologies in the region hotels are outlined. Scientific novelty. The most typical ecological innovations used in Carpathian region hotels are analyzed. Practical significance. Implementation of environmental innovations in the hotel enterprise allows to improve the hotel's economic activity by saving resources, as well as improving the ecological status of the region. The most typical environmental innovations in Carpathian region hotels are investigated, which allows to determine the directions of further ecologization of the hotel industry. The importance of ecological certification for the balance between the needs of the hotel industry and preservation of the environment has been analyzed.
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Kim, Woo-Hyuk, and Bongsug (Kevin) Chae. "Understanding the relationship among resources, social media use and hotel performance." International Journal of Contemporary Hospitality Management 30, no. 9 (September 10, 2018): 2888–907. http://dx.doi.org/10.1108/ijchm-02-2017-0085.

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Purpose The purpose of this study is to understand the use of social networking sites (SNSs) by hotels. Specifically, drawn upon a resource and capability-based perspective, this study addresses two research questions: (1) the relationship between a hotel’s resources and its use of Twitter and (2) the relationship between the use of Twitter by hotels and their RevPAR. Design/methodology/approach The research data include the hotel chain scales, Twitter user profiles and Twitter activities of the hotel parent companies in the USA and the hotels’ RevPAR. To more clearly understand the effect of the use of SNSs, the study uses two dimensions: electronic word-of-mouth and customer engagement. The two dimensions of the hotels’ Twitter use are calculated based on the data extracted from their Twitter user profiles and historical tweets. For a practical purpose, a social media index (SMI), which combines electronic word-of-mouth and the customer engagement score, was used to determine the overall level of Twitter use by hotels. Findings For RQ1, the results indicate there is a positive association between a hotel’s resources and Twitter use. For RQ2, this study shows there is also a positive association between Twitter use by hotels and their RevPAR. Practical implications Twitter use appears to be associated with hotels’ resources. In turn, Twitter use is positively associated with hotel RevPAR. Thus, hotels should look at Twitter as a potential strategic tool for business operation and attempt to increase their ability to leverage Twitter (and other SNSs) for organizational goals (e.g. sales, promotion, customer service). Originality/value To the authors’ knowledge, this is the first study empirically investigating the use of SNSs by hotels with the data drawn from actual firm-generated content (e.g. tweets, retweets) and hotels’ user profile information from Twitter.
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Tian, Jenny, and Sophia Wang. "Signaling Service Quality via Website e-CRM Features." Journal of Hospitality & Tourism Research 41, no. 2 (July 27, 2016): 211–45. http://dx.doi.org/10.1177/1096348014525634.

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This article evaluates the electronic customer relationship management (e-CRM) features on hotel websites and examines the effectiveness of e-CRM quality as a signal that conveys information about unobservable hotel service quality. Complementary findings from two studies are presented. In Study 1, the results from lab experiments show that hotel e-CRM quality had positive effects on potential customers’ expectations for service quality, trust in and satisfaction with the hotel website, and intentions to purchase from the website. In Study 2, observational data collected from an influential hotel review website show a positive relationship between a hotel’s basic, proactive, and partnership e-CRM and the hotel’s rank in its region. Both studies found that smaller hotels and hotels with lesser known brands benefited more from better e-CRM. These findings suggest that a well-designed e-CRM system may help less visible hotels to gain advantages in the increasingly competitive online marketplace.
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Puciato, Daniel. "The Functioning of Urban Hotels in the Natural Environment." Folia Oeconomica Stetinensia 20, no. 2 (December 1, 2020): 314–31. http://dx.doi.org/10.2478/foli-2020-0050.

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Abstract Research background: There are numerous interactions between the natural environment and a hotel company. On the one hand, the natural environment affects the hotel; on the other hand, the hotel has a significant impact on the environment. Dynamic changes in the natural environment and their effects on the functioning of hotels make it important to assess the strength and directions and to identify the conditions and consequences of these mutual interactions. Purpose: The paper aims to assess interactions taking place between the natural environment and hotels located in Wroclaw, Poland. Research methodology: The main research method was a diagnostic questionnaire survey. The study was carried out 2017 among the owners or managers of 24 hotels from Wrocław. Chi-squared tests were conducted and Cramer’s V measures of association were calculated. The level of statistical significance was set at ex ante α = 0.05. Results: In the opinion of the highest percentage of respondents, interactions between the natural environment and Wroclaw hotels are of low strength and are neutral. The hotel type was associated with the strength of the environmental impact on the hotel. In the Wrocław hotels that were researched there were significant correlations between the strength of the hotel’s impact on the natural environment, hotel specific location, and quality standard (hotel rating). Novelty: Potential correlations between the strength and directions of interactions between hotels, as well as between the natural environment and organizational and functional characteristics of urban hotels have not been researched before.
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Kapera, Izabela, and Ewa Wszendybył-Skulska. "Pro-ecological hotel policies as assessed by guests." Turyzm/Tourism 27, no. 2 (December 30, 2017): 57–62. http://dx.doi.org/10.1515/tour-2017-0013.

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The purpose of the research was to learn whether pro-ecological policies are important to guests staying at hotels. It is based on a survey of 274 guests staying at 23 hotels in Poland. Research has shown that 32.1% of survey participants consider proecological issues when choosing a stay at a hotel. Close to 62% of guests believe that hotels should pursue such initiatives which are believed to yield environmental benefits, reductions in hotel operating costs, promotional effects, and a positive impact on a hotel's image. More than 35% of guests would be willing to pay more for a stay at a hotel that pursues environmentally-friendly policies. It is important to emphasize that pro-ecological activity is not used in hotel rankings in Poland.
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Alreahi, Mahmoud, Zoltán Bujdosó, Zoltán Lakner, Laszlo Pataki, Kai Zhu, Lóránt Dénes Dávid, and Moaaz Kabil. "Sustainable Tourism in the Post-COVID-19 Era: Investigating the Effect of Green Practices on Hotels Attributes and Customer Preferences in Budapest, Hungary." Sustainability 15, no. 15 (August 1, 2023): 11859. http://dx.doi.org/10.3390/su151511859.

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Environmental practices have become an important matter in all aspects of life and industries, especially in the post-COVID-19 era. However, these practices continue to face many criticisms about their seriousness and effectiveness. In this context, this study aims to analyze the relationship between adopting green practices in hotels on one side and hotel image, customer satisfaction, and customer loyalty on the other side, considering the star-level rating system of the hotels and the hotel operating categories (chain or independent). This study depended on a sample of 235 hotels in the Hungarian capital of Budapest. Several analytical methods were used to achieve the study aim, including descriptive statistics, t-test, arithmetic averages comparison, text mining, NLP, and sentiment analysis. This study revealed that: (I) The higher the hotel star rank, the better the reviews and valuation factors. (II) Hotels that operate in chains show more attention to environmental practices. (III) Customers are more loyal to and satisfied with green hotels, and this increases as the hotel’s star rating increases.
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Pirnar, Ige, Yasemin Celik Kamali, and Engin Deniz Eris. "Soft innovation in hotel services: case of Izmir City." International Journal of Tourism Cities 6, no. 4 (December 20, 2019): 1025–43. http://dx.doi.org/10.1108/ijtc-05-2019-0072.

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Purpose The purpose of this paper is to figure out the impacts of soft innovation in the city hotels in general, whereas the focus is on figuring out if there exists a difference in vitality on the components of soft innovation among the hotel categories, as 4 stars, 5 stars and boutique hotels in Izmir, Turkey. Design/methodology/approach The first part is related to a detailed literature review on the soft innovation components as color, sound, light, scent and decoration. Literature review is followed by a qualitative research where expert information on the research topic is collected. Judgmental sampling is used to identify experts’ views where in-depth semi-structured interviews are conducted with 12 hotel managers in Izmir city. The soft innovation hotel application areas taken into consideration are: lobby and reception, rooms, restaurant, bar and ballroom areas, meeting and congress halls, SPA and pools, gardens and landscape and other exterior hotel architecture. Findings The findings of the research reveal the sample hotel managers’ views as all the soft innovation applications are important for all city hotels regardless of their category, meaning that soft innovation may lead to better marketing results. Thus, according to hotel managers, soft innovation offerings have a potential for better customer satisfaction as positive feedback. However, the vitality degree among components changes according to the hotel’s category. For boutique hotels the most important component is found to be the decoration of the hotel, whereas for 4 stars hotels it is light and for 5 stars hotels it is scent. Research limitations/implications The results of this study give relatively limited information because only managers’ point of view are shown. In the research, customers’ perceptions on soft innovation based interviews with the top management of the hotels studied takes place, indicating which may not be the case to reflect the real perception of customers. Therefore, for further researches, it is recommended for the other researches to take into consideration of customers’ point of views as well. Also, time limitation, sample size and application of only qualitative research may be stated as the limitations for this study. Quantitative research applies to customers on the same topic and problem statement is recommended for further studies related to city hotels’ soft innovation applications. Practical implications Motivation of this study is to understand how soft innovation can change hotels’ atmosphere and make it more attractive from the managers’ perceptions. According to hotel managers’ views, soft innovation applications may lead to higher customer satisfaction, but the level of investment among the components may change according to the city hotel’s category. Research implications indicate that hotel managers may optimize the effectiveness of their soft innovation efforts by taking into consideration their hotel type, application areas and innovation category as decoration, color, scent, sound and light. According to hotel managers, decoration-related soft innovation is more important to boutique hotels, lighting-related soft innovation is an effective investment for 4 stars hotels and scent-related soft innovation is a suitable investment for 5 stars hotels. Originality/value The originality of the study lies in the analysis of the components of soft innovation as a means for effective city hotel marketing and innovative management applications. Though it is a very suitable industry for implementation, improvement and development, there are limited studies on soft innovation applications in the hotel industry.
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Plenković, Mario, Vlado Galičić, and Vlasta Kučiš. "Analysis of hotel names in Croatia as a tool of marketing strategy." Tourism and hospitality management 16, no. 2 (December 2010): 207–18. http://dx.doi.org/10.20867/thm.16.2.6.

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Viewed globally, hotel guests can be classified according to the reason for their arrival (business trip or vacation), their numbers (individual guests or groups) and their place of origin (domestic or foreign guests). To provide services of the best quality possible, the hotel staff must understand the wants and needs of guests. One of the ways to do this is to find out the manner in which guests choose hotels. It is generally known that if a guest has already stayed in a particular town, the chances are that he will choose to stay in the same hotel again, providing, of course, that he was satisfied with services rendered. If a guest has never been to a particular town before, there is a greater possibility that he will choose a well-known hotel or one that is easy to reach. A factor that in addition to advertising, personal recommendations, hotel location and prices can influence the choice of a hotel is prejudice based on the name of a hotel. Based on the assumption that a hotel’s name can represent an important marketing tool, foremost in market communication, this paper analyses the names of all categorised hotels and apartment hotels in Croatia. The surveyed names of hotels are classified according to different criteria that could, with the application of additional marketing activities, be used to gain a better position on the tourist-generating market. Also, during a guest’s stay, a hotel’s name can be used to enhance and improve its performance, providing the name is exploited in an appropriate marketing manner. This implies «creating stories» linked to a hotel’s name and using its name in the gastronomic, cultural, entertainment and other fields of hotel- and tourism-product promotion.
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Dissertations / Theses on the topic "Hotels"

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Wilson, Simon David. "Environmental management systems and their implications on industry in Hong Kong : a case study of the hotel industry /." Hong Kong : University of Hong Kong, 1996. http://sunzi.lib.hku.hk/hkuto/record.jsp?B1750661X.

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Jáuregui, Ypanaqué Diego Alonso, and Chávez Yhonatan Claudio Evangelista. "Influencia de las características de servicio e infraestructura en el reconocimiento internacional de hoteles boutique." Bachelor's thesis, Universidad Peruana de Ciencias Aplicadas (UPC), 2020. http://hdl.handle.net/10757/652449.

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El objetivo principal de esta investigación es analizar de forma académica dos características principales de hoteles boutique que obtuvieron reconocimiento internacional, enfocándose en el estudio de la infraestructura y los estándares de servicio. Los hoteles boutique cuentan con un estándar de servicio personalizado para sus clientes, con pocas habitaciones y con una infraestructura de un estilo y carácter propio. Esta investigación sirve como fuente confiable a cualquier estudio con fines académicos, que aporte al rubro de hoteles boutique. La metodología utilizada fue la revisión bibliográfica descriptiva y sistemática. Adicional a ello, se recopilaron diversas fuentes de información publicadas en los últimos 8 años relacionadas al sector hotelero en diversas partes del mundo en donde fueron aplicadas y evaluadas las variables de estudio. Adicional a ello, se realizó un análisis de los 6 criterios que evalúa la “Boutique Hotel Awards” en comparación con las reseñas de huéspedes que se exponen online en plataformas intermediarias de hospedaje. Los resultados se obtuvieron siguiendo la rúbrica de dicho certamen antes mencionado y demostraron que el hotel que mejor cumple con las variables de servicio e infraestructura y que es más valorado por los clientes es el hotel Riad Kheirredine, Marrakech ubicado en Marruecos. Finalmente, la conclusión principal es que para que un hotel boutique logre un reconocimiento internacional tiene que poner énfasis en cumplir los caracteres analizados de infraestructura y servicio, ya que ambos factores son apreciados por los clientes y logran posicionar óptimamente a los hoteles boutique.
The main objective of this research is to conduct an academic analyze academically of two main characteristics of the boutique hotels that they presented to be internationally recognized, focusing on the study of infrastructure and service standards. Boutique hotels have a personalized service standard for their clients, they have few rooms and each of these hotels has an infrastructure with its own style and character. This research serves as a reliable source for any study for academic purposes that contributes to the category of boutique hotels. The methodology used was the descriptive and systematic bibliographic review. In addition, various sources of information published in the last 7 years related to the hotel sector were collected in various parts of the world where the study variables were applied and evaluated. Furthermore, an analysis of the 6 criteria that the “Boutique Hotel Awards” evaluates in comparison with the guest reviews that are exposed online in intermediary hosting platforms was carried out. The results obtained were obtained following the rubric of the aforementioned event and were able to demonstrate that the hotel that best meets the service and infrastructure variables and that is most valued by customers is the Riad Kheirredine hotel, Marrakech located in Morocco. Finally, the main conclusion is that in order for a boutique hotel to achieve international recognition, it must place emphasis on meeting the analyzed characteristics of infrastructure and service, since both factors are appreciated by customers and manage to optimally position boutique hotels.
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Smith, Natalie Daniels. "The identification of criteria essential for the promotion of housekeepers : a pilot study /." Online version of thesis, 1992. http://hdl.handle.net/1850/10865.

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Kim, Seakyoung. "Multi-attribute utility test of U.S. frequent guest programs with application to the Korean lodging industry /." Online version of thesis, 1993. http://hdl.handle.net/1850/12087.

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Kim, Sun-Hwa. "An investigation into hotel employees' perception of green practices." Master's thesis, Orlando, Fla. : University of Central Florida, 2009. http://purl.fcla.edu/fcla/etd/CFE0002908.

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Gualberto, Renato Heneine. "An analysis of the impact of the Priority Club Rewards programme on the Crowne Plaza Auckland Hotel's revenue development performance a thesis is submitted to Auckland University of Technology in partial fulfilment of the requirements for the degree of Master of International Hospitality Management (MIHM), 2007 /." Click here to access this resource online, 2007. http://aut.researchgateway.ac.nz/handle/10292/103.

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Licha, Jacques Emanuel. "War hotels." Thesis, Goldsmiths College (University of London), 2015. http://research.gold.ac.uk/14835/.

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When a conflict breaks out and whenever it is possible, foreign media workers travelling to cover it congregate in the same hotel to live and to work. This is where they cross paths with other protagonists of the conflict, thus converting this space into a site of strategic importance to the overall conduct of warfare. As the architectures from which conflicts are observed, analysed, discussed, and enunciated, ‘war hotels’ must be understood as playing an active role in the framing of conflicts: both the ways they are publically represented and the ways that we in turn see them unfold. Despite extended research into the mediatisation of conflict, little is known about the role of ‘war hotels’ as a crucial staging ground for the production of these representations. Through practice-led research, writing, and the making of a feature-length film, the past and present role of the phenomena of war hotels is examined in detail. While the film creates spatial and temporal conflations to depict what is, in effect, a non-specific meta-war hotel in a post-conflict environment, the written portion of the dissertation proceeds from an analysis of specific cases. A US Army training facility in California with its mock Iraqi villages and provisional hotel serves as a point of departure to establish and explore the concept of the war hotel as an optical device complicit in the production, representation and reception of conflict. With the advent of social media and distributed journalism conventional modes of war correspondence and coverage have been challenged and with it perhaps the necessity of a war hotel. Nevertheless, this thesis argues that this architectural-optical device has shaped the complex media constructions through which conflicts are seen and consumed and thus demands to be assessed theoretically and practically.
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Dharmesti, Maria. "Sustainable Hotels: Management and Consumer Pro-environmental Behaviours." Thesis, Griffith University, 2017. http://hdl.handle.net/10072/370728.

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This research project focused on developing a better understanding of the role of consumer and management in mainstream hotels in achieving sustainability. The structure of this research is initiated by providing more information about the main research background, followed by a literature review and development of the models used. The research design is presented with the models. Results of three studies are explained and discussed. The main research question to be answered is ‘What is the role of consumer and management in creating sustainability in a hotel context?’ The literature review on stakeholder theory in strategic green management suggested a multi-perspective involvement (company and customers) in establishing green management in hotels. The hotel consumer literature review found a high extent of Theory of Planned Behaviour (TPB) approaches used to conceptualise individual Pro-Environmental Behaviour (PEB) in existing models. However, fewer studies clearly pointed out that the inclusion of hotel green attributes contributes to a better explanation of customer loyalty in hotels. There is also scarcity in the inclusion of behavioural elements and mindfulness in existing PEB models. This research includes a novel feature of mindfulness, domestic green habits (behaviour), and hotel green attributes (context) as an alternative approach to explain individual PEB in hotels. In accordance with stakeholder theory, this research examines co-operations between hotel management and customers to establish business sustainability and provide win-win-win solutions for customers, company, and the natural environment. This research is designed on the pragmatist paradigm. A sequence of mixedmethods design (qualitative – quantitative – qualitative) was selected as the strategy of inquiry. In the first qualitative phase, two customer focus group discussions were conducted to develop some questionnaire items. After the pilot study, a survey targeting 3-star to 5-star hotel users was conducted in Indonesia (n=324). A similar survey was also carried out in Australia (n=339). Hotel management interviews (n=26) were also conducted to develop better understandings on hotel pro-environmental management from managers’ perspectives. The empirical studies presented in this research suggest that the proenvironmental collaboration between consumer and hotel management maintains a significant role in achieving sustainable hotel business. The study of individual PEB in hotels suggests that mindfulness significantly impacts consumer PEB in hotels. Hotel green attributes are found to be prominent in facilitating green behaviours in hotels. The study of the influence of hotel green attributes on customer loyalty suggests that the establishment of hotel green attributes supports customer’s positive attitudes towards the hotel’s brand and exhorts customer loyalty. The significance of green attributes in hotels conforms to the results of manager interviews. The green typology developed from the management interviews suggests high-level motivation, wide scope, very good processes and monitoring, and enhanced levels of customer communication enables best practice pro-environmental management. Exploring PEB in hotels from different perspectives contributes a green collaboration concept between consumer and hotel management to the hotel sustainability literature. A typology of hotel green management is presented to predict the extent of green practices in mainstream hotels. The green management criteria of the typology contribute insights to the actualisation of green management in mainstream hotels, and detailed standards to achieve best green practices in hotels. Supporting the stakeholder theory, staff participation and customer communications are necessary to achieve best green management practices. The novel concept of mindfulness and the behavioural approach to determining consumer PEB in hotels contribute a new perspective to the consumer behaviour literature. This research contributes to hotel management literature by providing insights on the prominent role of hotel green attributes in the actualisation of customer PEB in hotels. Findings of this research add deeper understandings of the role of hotel green attributes and customer experience in generating customer loyalty in hotels. Practically, this research mainly points to green collaboration between stakeholders (managers, staff, and consumer) that can be applied in hotel management. The green management typology criteria developed from this research can be applied to measure the extent of a hotel’s green practices. It can also assist hotel managements by providing a valid reference to enable best green practices in their hotels. Results of this research encourage hotel managers to involve the staff in formulating a green strategy and communicate the green strategy to their customers. Noting the positive impact of hotel green attributes and good hotel customer experience on loyalty, findings of this research deliver a novel approach for hotel management to gain a better understanding of their customers and to improve customer loyalty in their hotel. The inclusion of behavioural aspects and mindfulness in determining hotel PEB challenges and encourages the enactment of PEB among hotel customers.
Thesis (PhD Doctorate)
Doctor of Philosophy (PhD)
Dept of Marketing
Griffith Business School
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Su, Fen. "Emotional labour in the hospitality industry a case study in an international Auckland hotel : this dissertation is submitted to Auckland University of Technology in partial fulfilment of the degree of Master in International Hospitality Management, December 2005." Full Dissertation. Abstract, 2005.

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Nunes, Joana Raquel Augusto. "Internationalization strategy of Altis Hotels to Madrid, Spain." Master's thesis, NSBE - UNL, 2013. http://hdl.handle.net/10362/9794.

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A Work Project, presented as part of the requirements for the Award of a Masters Degree in Management from the NOVA – School of Business and Economics
Altis Hotels Group is a successful family owned hotel group that holds a portfolio of several hotels in Lisbon, Portugal. Despite the success in the Portuguese market, aspects 3 such as the current economic crisis led Altis to consider the option of internationalizing and exploring opportunities in new markets. Initially, the company’s competitiveness in the Portuguese market was analysed in order to understand whether it has the necessary skills to pursue internationalization. This analysis was followed by a macro-environmental study of the country of destiny - Spain, and an analysis of characteristics of the hotel industry as well as opportunities to be explored in the city of Madrid. In the end, taking into account all of the previously mentioned analysis, an implementation plan is proposed.
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Books on the topic "Hotels"

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Alves, Manuel Valente. Hotéis =: Hotels. Lisboa: Fundação Calouste Gulbenkian, Centro de Arte Moderna, 1992.

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Publications, Key Note, ed. Hotels. 2nd ed. London: Key Note Publications, 1985.

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Publications, Key Note, ed. Hotels. 6th ed. Hampton: Key Note Publications, 1990.

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Publications, Key Note, ed. Hotels. 7th ed. Hampton: Key Note Publications, 1991.

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Group, Mintel International, ed. Hotels. London: Mintel International, 2000.

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Publications, Key Note, ed. Hotels. 8th ed. Hampton: Key Note Publications, 1992.

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Group, Mintel International, ed. Hotels. London: Mintel International, 1998.

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Isla, Gower, and Key Note Publications, eds. Hotels. Hampton: Key Note Ltd, 2003.

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Building Services Research and Information Association., ed. Hotels. 4th ed. Bracknell: Building Services Research and Information Association, 1994.

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Publications, Key Note, ed. Hotels. Hampton: Key Note Publications., 1989.

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Book chapters on the topic "Hotels"

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Papadopoulos, Ioannis, Grigorios Mamalis, and Marios Trigkas. "Investigation of Tourists’ Satisfaction from the Furniture Equipment and Decoration of Hotels in Greece." In Strategic Innovative Marketing and Tourism, 687–95. Cham: Springer Nature Switzerland, 2024. http://dx.doi.org/10.1007/978-3-031-51038-0_74.

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AbstractThe design of the hotel’s interiors can help guests enhance their experience. Hotel interior design also directly affects the profitability and success of hotels in the hospitality industry. Therefore, it is considered important to maintain a high level of interior design of hotels in order to provide a destination of choice that satisfies guests and offers them unique amenities and experiences, while at the same time ensuring economic efficiency for the owners. The aim of this research is to develop a comprehensive pre-approach to tourists’ preferences for hotel furniture in Greece. The research was conducted by using convenience sampling of 340 tourists of hotel accommodation in various tourist areas in Greece. The results showed that, respondents’ satisfaction is influenced both by the hotel's decoration and the configuration of the rooms, while the existence of new technologies plays an important role for them, which positively influences their choice. There is a strong tendency to prefer wood as the main material of furniture construction, while most tourists claim that they wish to have elements of Greek culture and civilization in the furniture of Greek hotels. The research is expected to contribute further to the existing literature on this topic. Furthermore, the results can be particularly useful to hotel owners who wish to incorporate green practices in their hotels, or to use eco-friendly and smart furniture in their hotel equipment.
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Shen, Ye. "Understanding Hotel Employees’ and Guests’ Perceptions of Smart Hotels Using Q Methodology." In Information and Communication Technologies in Tourism 2022, 412–16. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-94751-4_37.

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AbstractNowadays, hotels are adopting high technologies to improve the quality of their facilities and services to build competitive advantages. Although smart hotels are an emerging trend, no known studies have investigated hotel employees’ and guests’ perceptions of this kind of hotel. This research will investigate how hotel employees and guests perceive the benefits and drawbacks of smart hotels using Q methodology.
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Vogel, Harold L. "Hotels." In Travel Industry Economics, 143–82. Cham: Springer International Publishing, 2016. http://dx.doi.org/10.1007/978-3-319-27475-1_4.

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Cain, David. "Hotels." In Advances in the Biology and Management of Modern Bed Bugs, 351–55. Chichester, UK: John Wiley & Sons, Ltd, 2018. http://dx.doi.org/10.1002/9781119171539.ch36.

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Lawson, Fred. "Hotels." In Metric Handbook, 21–1. 7th ed. London: Routledge, 2021. http://dx.doi.org/10.4324/9781003052586-24.

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Lawson, Fred. "Hotels." In Metric Handbook, 383–400. Sixth edition. | New York: Routledge, 2018.: Routledge, 2018. http://dx.doi.org/10.4324/9781315230726-20.

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Wood, Megan Epler. "Hotels." In Sustainable Tourism on a Finite Planet, 105–46. Abingdon, Oxon; New York, NY : Routledge, 2017.: Routledge, 2017. http://dx.doi.org/10.4324/9781315439808-5.

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Zizka, Laura, Meng-Mei Chen, Effie Zhang, and Amandine Favre. "Hear No Virus, See No Virus, Speak No Virus: Swiss Hotels’ Online Communication Regarding Coronavirus." In Information and Communication Technologies in Tourism 2021, 441–51. Cham: Springer International Publishing, 2021. http://dx.doi.org/10.1007/978-3-030-65785-7_43.

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AbstractTourism is a lucrative business, and Swiss hotels rely heavily on international clientele to book their rooms. The Coronavirus pandemic has halted travel and hotel stays from March to June 2020. Based on Situational Crisis Communication Theory (SCCT), this paper investigates the messages Swiss hotels have posted on their official websites and Facebook pages to reassure guests that it is safe to book rooms in Switzerland again. The findings from 73 independent 4 and 5-star hotels show that most hotels did not publish messages regarding the Coronavirus or the measures they have taken; instead, the hotels posted positive messages about reopening their rooms and services. Official hotel websites emphasized deals and offers while the Facebook pages concentrated on enthusiastic ‘welcome back’ messages. The findings presented here contribute to the literature by offering the first results of a larger project on communication during the de-confinement stage of a pandemic.
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Tam, Suki Siuki, Lawrence Hoc Nang Fong, and Rob Law. "Management Response to Online Review: The Case of Hong Kong Luxury Hotels." In Information and Communication Technologies in Tourism 2022, 123–33. Cham: Springer International Publishing, 2022. http://dx.doi.org/10.1007/978-3-030-94751-4_12.

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AbstractElectronic word-of-mouth (eWOM) is regarded as crucial in business development. Given the intangible nature of tourism and hospitality products, potential customers find it hard to assess them before making purchase. Accordingly, online customer reviews and management responses have influential roles in their decision-making process. While a plethora of previous research focused on customer reviews, scholarly attention on how luxury hotels respond to the reviews was scant. Using content analysis, this study examines the management response characteristics of 35 luxury hotels and response style of 7 luxury chain hotels in Hong Kong. Their response characteristics including response frequency, responder’s job position, and timeliness of response were generally similar. The response style and tone (professional and conversational tones) vary with hotels even they are in the same hotel group. Implications on practice of management responses are offered for luxury hotel operators.
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Messenger, Sally, and Humphrey Shaw. "Crown Hotels." In Hospitality Management, 98–101. London: Macmillan Education UK, 1991. http://dx.doi.org/10.1007/978-1-349-21595-9_18.

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Conference papers on the topic "Hotels"

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Floričić, Tamara, and Anita Borzić Slonka. "Kvaliteta organiziranog heritage hotelskog proizvoda suvremenog hotelijerstva." In Kvaliteta-jučer, danas, sutra (Quality-yesterday, today, tomorrow), edited by Miroslav Drljača. Croatian Quality Managers Society, 2021. http://dx.doi.org/10.52730/grwa7068.

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Sažetak: Kvaliteta u suvremenom hotelijerstvu je ultimativni cilj ali i standard vrijednosti koji doprinosi konkurentnosti malih heritage boutique hotela u Hrvatskoj. Cilj rada je analizirati pozicije elemenata kvalitete kroz percepciju potrošača putem Internet rezervacijskog servisa Booking.com te sagledati pozicije zadovoljstva gostiju kroz ocjenjivanje ponude kategoriziranih i nekategoriziranih heritage hotela. Cilj je vezan za svrhu istraživanja, procjenu važnosti kategorije u usklađenju kvalitete integralne ponude malih i srednjih hotela sa kreativnim konceptom povijesne tematizacije i vrednovanja baštine. Istraživanjem se analiziraju realne ocjene kvalitete, kako ukupno tako i u pojedinačnim elementima s posebnim osvrtom na kategoriju percipirane vrijednosti za novac. Podržani kvalitativnom i kvantitativnom metodologijom zaključci istraživanja predstavljaju platformu za buduća promišljanja o važnosti unaprjeđenja hotelske usluge. Ključni elementi kvalitete koje turisti vrednuju trebaju ići u korak s atraktivnošću koncepta ponude i sinergijski doprinijeti ostvarenju konkurentnosti. Abstract: “Quality in modern hospitality is an ultimate goal, but also a value standard which contributes to the competitiveness of small heritage boutique hotels in Croatia. The aim of this paper is to analyse the positions of elements of quality through the perception of consumers who use the Internet booking service Booking.com, as well as to consider the positions of guest satisfaction through the grading of heritage hotels’ categorised and uncategorised offers. The aim relates to the purpose of the research, the estimate of the importance of the category in harmonisation of the integral quality of small and medium-sized hotels with the creative concept of historical theming and heritage validation. By the research, realistic quality assessments are analysed, both aggregately and in individual elements, with a special reference to the category of perceived value for money. Supported by the qualitative and quantitative methodologies, the research conclusions represent a platform for future consideration of the importance of improvement of hotel services. The key quality elements assessed by tourists should be in line with the attractiveness of the concept of the offer and should also contribute to the realisation of competitiveness.
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Maksimova, Valentina Ivanovna, and Anastasiia Vasil'evna Zakharova. "FEATURES OF HOTELS FOR FAMILY HOLIDAYS." In International Research-to-practice conference. TSNS Interaktiv Plus, 2019. http://dx.doi.org/10.21661/r-529795.

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The article describes the features of hotels for family vacations, identifies factors affecting the choice of a hotel for a family vacation, identifies the possibilities of hotels to attract this segment of consumers
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Maksüdünov, Azamat. "Evaluation of Hotel Websites Using Content Analysis: A Study in Bishkek." In International Conference on Eurasian Economies. Eurasian Economists Association, 2019. http://dx.doi.org/10.36880/c11.02326.

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With the rapid expansion of the internet corporate websites are becoming an important tool of communication with target markets. The target markets of the hotels go beyond the borders of the country and can be anywhere in the world. Effective use of the corporate web sites is an important factor that affects the success of hotel enterprises in the competitive environment. In this context, the main purpose of this study is to evaluate hotels’ web sites in Bishkek and to reveal the situation in terms of characteristics that should be in their web pages. A total of 30 hotel websites have been reviewed. Data was obtained from hotel web sites using an evaluation form. Percentage and frequency techniques were applied to analyze the data and results are given by hotel types (three or four stars). According to the results, it was found that hotels’ web sites are not sufficient in terms of required features and both three and four star hotels demonstrate same performance. In particular, it can be said that the hotel web sites are very poor in terms of information about the destination. Hotels should benefit from the results of academic studies and, if necessary, to conduct their own researches in order to have an effective web sites.
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Boğan, Erhan, Şevki Ulama, and Mehmet Sarıışık. "A Research on Effectiveness of Web Sites in Announcing Corporate Social Responsibility Activities of Chain and Group Hotels: The Case of Turkey." In International Conference on Eurasian Economies. Eurasian Economists Association, 2016. http://dx.doi.org/10.36880/c07.01712.

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The term ‘Corporate social responsibility’, which is regarded as one of the most important way of developing good relationships between hotels and their stakeholders, provides competitive advantage to companies in long term. Hotel managers possessing a strategical awareness announce these activities they organize for public interest both in their web-sites and via different communication tools. Studies on this subject were scanned and it has been realized it has not been sufficiently examined how efficiently hotels in Turkey use web-sites which are a quite effective tool for announcing corporate social responsibility activities. The main purpose of this study aiming at filling this gap in literature is to analyze corporate social responsibility reports included in web-sites of chain and group hotels in Turkey. Scope of corporate social responsibility and sustainability reports in web-sites of hotel was discussed in terms of stakeholders (employees, society, customers and environment) and examined via content analysis. In addition, communication techniques that hotels use so as to announce these activities were researched. As a result of examination, any statement related to corporate social responsibility could not be found in web-sites of almost half of hotels. It was determined the number of hotels allocating a separate section for corporate social responsibility in their corporate social responsibility, sustainability or annual reports is quite low. From a general perspective, it was found out chain and group hotels in Turkey could not effectively use web-sites for announcing corporate social responsibility activities. Results were obtained through the analysis of findings and suggestions for hotel managers were developed accordingly.
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Inoyatova, Sitora, Obidjon Khamidov, and Asror Nigmonov. "Evaluation of Online Hotel Booking Services in Uzbekistan." In International Conference on Eurasian Economies. Eurasian Economists Association, 2018. http://dx.doi.org/10.36880/c10.02126.

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Nowadays, trend towards the online hotel booking has been increased throughout the world. Hotels can directly offer online room booking service to prospective customers through their website, which reduces the need of booking through giant commercial online hotel booking services. Main objective of this article is to analyze and have an actual picture of the online booking systems in the hotels of Uzbekistan. With the aim of meeting the objective of the article the qualitative method shall be used by conducting the website analysis, personal evaluation, and open to public statistics resources. The paper will be based on the literature review of similar research conducted by other authors within the area of online hotel booking, which brings great interest to the researchers, since there is very little research has been conducted on same area in Uzbekistan, which makes it very difficult to obtain valid resource which would demonstrate the current online hotel booking service level integration in the country. In conclusion, the results of the research shall be presented, where the current situation of online booking services by hotels’ website would be represented with the present features used by the local hotels, along with the areas for further development and recommendations will be made in order to boost the development of the country hotels’ online booking systems.
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Bradić Martinović, Aleksandra, and Tatjana Mišić. "WELLNESS IN SERBIAN HOTELS DURING THE COVID-19 PANDEMICS." In Tourism International Scientific Conference Vrnjačka Banja - TISC. FACULTY OF HOTEL MANAGEMENT AND TOURISM IN VRNJAČKA BANJA UNIVERSITY OF KRAGUJEVAC, 2022. http://dx.doi.org/10.52370/tisc2246ab.

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In the last twenty years, Serbia has significantly improved the number and quality of accommodation facilities in tourism, especially in the hotel industry. The wellness concept in the hotel offer is known as a highly competitive tourist product, which has the capacity to attract domestic and foreign guests. Hotels in Serbia have recognized this possibility and started investing in wellness facilities and equipment, especially in spas with exceptional natural resources (thermal and mineral water, air and peloid). The COVID-19 pandemic has negatively affected the hotel industry, especially in cities. In response to the challenge, wellness hotels respected the measures of the RS Government and the Crisis headquarters but also changed procedures. Our research has shown that the situation regarding the implementation of anti-Covid standards in Serbia wellness hotels is satisfactory.
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Sekulić, Dejan, and Marija Mandarić. "GREEN HOTEL PRACTICES IN 5-STAR HOTELS IN SERBIA." In TOURISM AND GREEN INVESTMENTS. University of Kragujevac, Faculty of Hotel Management and Tourism in Vrnjačka Banja, 2024. http://dx.doi.org/10.52370/tisc2498ds.

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The hotel sector uses a lot of resources which affects the increase in business costs, but also the pollution of the natural environment. In modern business, green business practice in the hotel industry is seen as a concept that can increase efficiency, reduce business costs, increase profitability, and raise competitiveness, but at the same time reduce negative impacts on the environment. The paper aims to investigate green business practices in 5-star hotels in Serbia. The survey covered 16 hotels. The application of green business practices was analyzed, as well as guest comments related to the application of this business policy.
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Pavia, Nadia, Tamara Floričić, and Edna Mrnjavac. "FLEXIBLE WORKSPACES AND REMOTE WORK IN HOTEL ACCOMMODATION OFFER – COMPETITIVENESS CONTEXT." In Tourism and hospitality industry. University of Rijeka, Faculty of Tourism and Hospitality Management, 2023. http://dx.doi.org/10.20867/thi.26.10.

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Purpose - The dynamic globalisation processes and the processes of tourism and hospitality business development put ever increasing challenges before hoteliers. The COVID-19 pandemic has called for hotel guests’ new routines and expectations. The combination of work and holiday is taking hold, especially since the pandemic changed work methods which have become more f lexible. Remote work has enabled people to travel and conduct their business activities; therefore, a new word explaining this new concept is forged; workspitality (abbreviation of words work + hospitality). The purpose of this paper is to show in what measure hotel companies, given the guests’ new routines and expectations, have adapted their offer to their guests’ new requirements. By consideration of the tourists’ requirements, a new specific trend has been identified, which presumes stays in hotels away from home, with pursuit of business activities. The aim of this paper is to research the hotels’ preparedness to offer workspaces as an element of their offer during tourists’ stays in the hotels, combining work and leisure activities. Methodology – includes qualitative and quantitative analyses of the potential of affirmation of the new accommodation concept in hotels. The paper analyses aspects which affect the positioning of remote workplaces as a part of hotel offer, given the tourists’ new routines and expectations. The research was conducted using a survey questionnaire on a sample of hotel managers of small hotels, medium-sized and large sized hotels. The questionnaire contained Likert scale 1-5 research and open-ended questions which explored in depth the attitudes by combining them coded by statistical methods with qualitative research where the results were obtained via open ended questions. The methodology, supported by creative thinking techniques, included desktop meta research and impacted the formation of conclusions which point to new scientific knowledge. Findings – The research results point towards scientific and practical comprehension of hotel offer organisation and innovativeness. The research results influence the formation of scientific knowledge in the area of hotel offer organisation, as well as on the identification of its key elements. Space organisation and Internet communication technologies – ICT services in hotels, by which remote work with simultaneous use of accommodation services and leisure activities would be enabled for tourists, present a prerequisite for new offers. The findings indicate that this new concept produces higher price levels, affirm new market niches and prolong the tourism season. Contribution – The paper represents a valuable contribution to the comprehension of the organisation and innovation of a competitive hotel offer. The possibility of remote work enables tourists to stay in a hotel on holiday and take advantage of a wide choice of recreational facilities. Remote work has become commonplace for many employees, and it is predicted that it will become more than a passing trend. The goal was to understand changes in the guest hotel accommodation affected by the COVID-19 pandemic and to examine the attitudes and the resulting hotel managers’ answers in the segment of organisation of services for remote work. The research results, as well as the acquired knowledge, could influence the perception of the hotel management about the importance of adaptation of the hotel offer to new expectations of hotel guests, and to its organisation. Namely, it could influence the new strategic decisions related to the investments and innovations in accommodation structure design. The contribution is reflected in raising awareness and bridging the gap between theory and practice of innovative accommodation organisation which impacts competitiveness.
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Damsari, A. G. U., P. Sridarran, and F. N. Abdeen. "APPLICABILITY OF LEED REQUIREMENTS TO ACHIEVE WATER EFFICIENCY IN SRI LANKAN HOTEL INDUSTRY." In The 9th World Construction Symposium 2021. The Ceylon Institute of Builders - Sri Lanka, 2021. http://dx.doi.org/10.31705/wcs.2021.9.

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LEED is an universally used green ranking system in the world. Among the six evaluation factors it specifically focuses on water use reduction, water efficient landscaping and innovative wastewater technologies. LEED provides a structure or collection of metrics to determine the water efficiency level that a building can achieve. Most of the hotels worldwide are inclined towards gaining LEED certification which is prompted by the higher volumes of water consumption in the facility. LEED is a US created rating system and the most categories of LEED certification are built according to the US aspects. Being an Asian country, Sri Lankan hoteliers also attempt to obtain LEED certification to their hotels with the motive of becoming in order to be more efficient. However, some of LEED requirements under the water efficiency category does not match the Sri Lankan hotel industry requirements. Therefore, the aim of the study to identify whether the LEED requirements under the water efficiency can be applied to Sri Lankan hotel industry. To accomplish the aim, literature synthesis was conducted to explore the water efficiency practices used by LEED certified hotels in other countries. A qualitative research methodology was subsequently adopted, directing semi-structured interviews with two LEED certified hotels in Sri Lanka to identify the LEED practices used in Sri Lankan hotel industry. Thematic analysis was conducted to analyse the collected data. Finally, a framework was developed to compare and contrast the water efficiency practices used in LEED certified hotels in other countries and Sri Lanka.
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"Hotels." In 2009 11th International Conference on Transparent Optical Networks. IEEE, 2009. http://dx.doi.org/10.1109/icton.2009.5185344.

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Reports on the topic "Hotels"

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Benítez-Aurioles, Beatriz. Estrategias de comunicación: Airbnb versus hoteles / Communication strategies: Airbnb versus hotels. Revista Internacional de Relaciones Públicas, December 2018. http://dx.doi.org/10.5783/rirp-16-2018-04-47-66.

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Comin, Diego. An Exploration of Luxury Hotels in Tanzania. Cambridge, MA: National Bureau of Economic Research, March 2012. http://dx.doi.org/10.3386/w17902.

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Cobanoglu, Cihan, Olena Ciftci, Katerina Berezina, and Faizan Ali. Gradebook for cleanliness in hotels: An analysis of housekeeping costs and hotel cleanliness as perceived by guests. University of South Florida M3 Publishing, 2020. http://dx.doi.org/10.5038/m3-htir.002.

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Zhao, Hongshen. The geography of tourist hotels in Beijing, China. Portland State University Library, January 2000. http://dx.doi.org/10.15760/etd.6129.

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Arneson, Lynn, Hilary Hoagland-Grey, Larry Canter, and Natasha Ward. Environmental and Social Analysis: Small Hotels and Resorts. Inter-American Development Bank, November 2011. http://dx.doi.org/10.18235/0009060.

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The objective of this Technical Note is to describe the necessary Bank requirements for the content of an Environmental and Social Analysis (ESA), with a focus on the particular issues related to small hotel and resort expansions and developments. This Technical Note is a basic document and is designed to assist borrowers (project sponsors) understand what IDB requires on an ESA for a project of this type. This document is not intended to provide a complete or detailed guidance on the preparation of an ESA, but rather the basic requirements.
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Fuller, Diana, Anthony Martino, and Sandra K. Begay. Identifying Sustainable Design Opportunities in Tribal Hotels and Casinos: Mescalero Inn of the Mountain Gods Hotel and Casino. Office of Scientific and Technical Information (OSTI), October 2016. http://dx.doi.org/10.2172/1431498.

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Marthinsen, Jarle, Peter Sundt, Ole Kaysen, and Kathrine Kirkevaag. Prevention of food waste in restaurants, hotels, canteens and catering. Nordic Council of Ministers, September 2012. http://dx.doi.org/10.6027/tn2012-537.

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DeFusco, Anthony, Charles Nathanson, and Michael Reher. Real Effects of Rollover Risk: Evidence from Hotels in Crisis. Cambridge, MA: National Bureau of Economic Research, October 2023. http://dx.doi.org/10.3386/w31764.

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Goldman, Dana, and John Romley. Hospitals As Hotels: The Role of Patient Amenities in Hospital Demand. Cambridge, MA: National Bureau of Economic Research, December 2008. http://dx.doi.org/10.3386/w14619.

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Sharma, Nikita, Rose Stambe, Christine Ablaza, Cameron Parsell, Richard Robinson, Stefanie Plage, and Ella Kuskoff. From Hostels to Hotels: An Empirical Study of Brisbane’s Innovative Homelessness Response. The University of Queensland, July 2023. http://dx.doi.org/10.14264/5bc9122.

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