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Journal articles on the topic 'Hotel industry in Australia'

Author: Grafiati

Published: 4 June 2021

Last updated: 20 February 2023

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1

Khatter, Ajay, Leanne White, Joanne Pyke, and Michael McGrath. "Stakeholders’ Influence on Environmental Sustainability in the Australian Hotel Industry." Sustainability 13, no. 3 (January 28, 2021): 1351. http://dx.doi.org/10.3390/su13031351.

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Hotels are a key element of the tourism industry. Hotels are the most common form of accommodation for tourists and the hotel industry is intricately to tourism. A review of the academic literature indicates that existing research is primarily focused on sustainability in tourism, but very few studies have analysed the environmental dimension of sustainability in hotels in Australia, an important facet of the Australian tourism industry. The paper presents the findings of the influence of stakeholders on environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. One-on-one interviews were conducted with hotel managers as a representative sample of Australian hotels in Melbourne, Australia. The selected sample for the research comprised managers who manage approximately 60 hotels. The data was collected through in-depth interviews. It was then transcribed, coded, and analysed with NVIVO, a computer-aided qualitative data analysis software program. The sample size ensured representation by different segments of the hotel industry to include international chain-affiliated hotels, Australian chain-affiliated hotels and independent hotels. An analysis of the findings suggests that owners and shareholders are the biggest influencers as their investment takes primary importance. Other key stakeholders such as guests generally play a secondary role in influencing the ESPPs of hotels. ESPPs should lead to well-intentioned initiatives and practices that are undertaken by stakeholders to create drivers for change to contribute to environmental sustainability.

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Khatter, Ajay, Leanne White, Joanne Pyke, and Michael McGrath. "Barriers and drivers of environmental sustainability: Australian hotels." International Journal of Contemporary Hospitality Management 33, no. 5 (June 10, 2021): 1830–49. http://dx.doi.org/10.1108/ijchm-08-2020-0929.

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Purpose The paper presents the findings of research into the barriers to and drivers of environmentally sustainable policies and practices (ESPPs) in the Australian hotel industry. This study aims to explore these drivers and barriers from the perspective of hotel managers and involve a range of hotels with different hotel industry profiles and management structures. Design/methodology/approach The study conducted one-on-one interviews with hotel managers to explore the barriers to and drivers of ESPPs. The purpose of the sample and sample size was to ensure representation of different segments of the hotel industry to include international chain affiliated hotels, Australian chain affiliated hotels and independent hotels. Findings An analysis of the findings suggests that the major barriers to implementing and sustaining environmental sustainability in the Australian hotel industry are time, financial challenges, availability of resources and the views and imperatives of hotel owners and shareholders. The major drivers are financial, marketing, owner and shareholder interests and guest preferences. These stakeholders play a major role in creating both barriers and drivers. Research limitations/implications Based on the results, this study can modify the application of stakeholder theory to a degree and argue that stakeholders need to co-operate further to drive sustainability. This study demonstrates that management of environmental sustainability is a challenge for many hotels and there is a particular need for small and independent hotels to embrace environmental sustainability to keep pace with their larger counterparts. Originality/value This study is broadly informed by the stakeholder theory. Owners, shareholders and associated stakeholders have a significant influence over environmental sustainability in the Australian hotel industry and they create both drivers and barriers. Responses from hotel managers in this research demonstrate that owners act as a barrier to as well as a driver of environmental sustainability initiatives in the Australian hotel industry.

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3

Knox, Angela. "Better the Devil you Know? An Analysis of Employers' Bargaining Preferences in the Australian Hotel Industry." Journal of Industrial Relations 51, no. 1 (February 2009): 25–44. http://dx.doi.org/10.1177/0022185608099663.

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The pursuit of regulatory reform is ongoing in Australia. To date, research has examined the purposes and outcomes associated with these regulatory reforms, while the actual preferences of employers seem to have been overlooked. This is particularly remiss given that the Government has founded much of its reform agenda, including Work Choices, on the supposed `needs of employers'. Given this oversight, this article examines employers' bargaining preferences and experiences in a sample of Australian luxury hotels. The findings deepen our understanding of employers' regulatory preferences and subsequently challenge the rationale and direction of Government policy in Australia.

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Goh, Edmund, Sandy Nguyen, and Rob Law. "Marketing private hotel management schools in Australia." Asia Pacific Journal of Marketing and Logistics 29, no. 4 (September 11, 2017): 880–89. http://dx.doi.org/10.1108/apjml-09-2016-0183.

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Purpose The purpose of this paper is to explore the perceptions of 46 hotel management students from four leading private hotel management schools (PHMS) in Australia on their decision in choosing a PHMS over a traditional public university. Design/methodology/approach Employing the theory of planned behaviour as a theoretical framework, the qualitative interview data identified ten key attitudes, four reference groups and four perceived difficulties as potential motivators of students deciding to enrol in PHMS. Findings This paper identified reputation of school and industry placement opportunities as key attitudinal items shaping students’ decision-making process. With regards to important social groups, education agents and family were key reference groups. In relation to perceived difficulties, students reported tuition and living costs, and far distance from home as key barriers in their decision to study at PHMS. Research limitations/implications The sample draws upon students from a single state, New South Wales, Australia and this limits the generalisability of the authors’ findings. This study also excluded students from Australian public universities who may hold different perceptions towards studying at a PHMS. Practical implications The findings have important implications for hotel schools to improve their curriculum designs and embed practical hands on the learning experience of their students. Marketing agencies can also use these motivational attributes in developing effective marketing campaigns to increase enrolment figures. Originality/value This framework has proven to be useful in helping marketers understand various underlying motivational factors to attract prospective students to enrol in private hotel management schools.

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5

Knox, Angela, and Janet Walsh. "Organisational flexibility and HRM in the hotel industry: evidence from Australia." Human Resource Management Journal 15, no. 1 (January 2005): 57–75. http://dx.doi.org/10.1111/j.1748-8583.2005.tb00140.x.

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6

Agustina, Indriyani Tri, and Rolisda Yosintha. "The Impact of Covid-19 on Hotel Industry In Asian Countries." Jurnal Kepariwisataan Indonesia: Jurnal Penelitian dan Pengembangan Kepariwisataan Indonesia 14, no. 2 (January 2, 2021): 159–67. http://dx.doi.org/10.47608/jki.v14i22020.159-167.

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The spread of Covid-19 has led to a global problem in all aspects of life, including in the tourism sector that directly affects the hotel industry. Asia as a continent with many countries that rely most of their revenue on tourism suffers a severe blow. The purpose of this study was to investigate the impacts of the novel Covid-19 on the hotel industry in Asian countries. Through a descriptive qualitative method, the researchers collected data from journals, research reports, books, government documents, articles, and websites. In analyzing the data, the researchers make a comparison between the Asian continent and other continents such as Europe, America, Africa, and Australia by focusing on the hotel occupancy in those continents. The result shows that the rate of hotel occupancy in Asia dropped by 57% and 63,4 million employees lose their jobs. This condition is mainly caused by the travel ban regulation that is followed by the temporary closure of tourist destinations. The hotel industry in Asia has lost up to US$ 1.041 million due to massive booking cancellations, and employees in this industry are even more severely affected as they have no income to support their life.

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Deery, Margaret A., and Robin N. Shaw. "An exploratory analysis of turnover culture in the hotel industry in Australia." International Journal of Hospitality Management 16, no. 4 (December 1997): 375–92. http://dx.doi.org/10.1016/s0278-4319(97)00031-5.

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8

Knox, Angela. "Unmasking re-regulation in the luxury hotel sector." Journal of Management & Organization 13, no. 2 (June 2007): 175–90. http://dx.doi.org/10.1017/s1833367200003849.

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AbstractThe pursuit of regulatory reform in order to enhance organisational flexibility and efficiency appears to be ongoing in Australia. This is particularly salient in the service sector, where competition is strong and operating hours are often extended. In responding to these issues, government has sought to provide both employers and employees with additional regulatory options to better suit their individual needs; thereby offering what might be termed ‘regulatory choice’. While employers, on average, have engaged in these alternate forms of agreement making, those within the hospitality industry have been less enthusiastic about bargaining outside of the award system. The reasons for their reluctance have not been examined in depth, however. This paper therefore seeks to analyse the factors underpinning employers' bargaining decisions in order to develop a greater understanding of regulatory choice in Australian service sector firms. In doing so, the analysis focuses on employers' bargaining arrangements in the Australian luxury hotel sector. The findings indicate that regulatory choice is influenced by four primary factors: business/human resource management strategy; workplace characteristics; finances and perceived risk; and administrative issues. Contrary to the government's endeavours to enhance flexibility, some employers ‘choice’ of employment regulation was restricted. Regulatory choice appears to be significantly more complex than anticipated.

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Knox, Angela. "Unmasking re-regulation in the luxury hotel sector." Journal of Management & Organization 13, no. 2 (June 2007): 175–90. http://dx.doi.org/10.5172/jmo.2007.13.2.175.

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AbstractThe pursuit of regulatory reform in order to enhance organisational flexibility and efficiency appears to be ongoing in Australia. This is particularly salient in the service sector, where competition is strong and operating hours are often extended. In responding to these issues, government has sought to provide both employers and employees with additional regulatory options to better suit their individual needs; thereby offering what might be termed ‘regulatory choice’. While employers, on average, have engaged in these alternate forms of agreement making, those within the hospitality industry have been less enthusiastic about bargaining outside of the award system. The reasons for their reluctance have not been examined in depth, however. This paper therefore seeks to analyse the factors underpinning employers' bargaining decisions in order to develop a greater understanding of regulatory choice in Australian service sector firms. In doing so, the analysis focuses on employers' bargaining arrangements in the Australian luxury hotel sector. The findings indicate that regulatory choice is influenced by four primary factors: business/human resource management strategy; workplace characteristics; finances and perceived risk; and administrative issues. Contrary to the government's endeavours to enhance flexibility, some employers ‘choice’ of employment regulation was restricted. Regulatory choice appears to be significantly more complex than anticipated.

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10

McManus, Lisa. "Customer accounting and marketing performance measures in the hotel industry: Evidence from Australia." International Journal of Hospitality Management 33 (June 2013): 140–52. http://dx.doi.org/10.1016/j.ijhm.2012.07.007.

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11

Munawar, Hafiz Suliman, Sara Imran Khan, Fahim Ullah, Abbas Z. Kouzani, and M. A. Parvez Mahmud. "Effects of COVID-19 on the Australian Economy: Insights into the Mobility and Unemployment Rates in Education and Tourism Sectors." Sustainability 13, no. 20 (October 13, 2021): 11300. http://dx.doi.org/10.3390/su132011300.

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Coronavirus Disease 2019 (COVID-19) has affected global economies due to lockdowns, business closures, and travel and other restrictions. To control the spread of the virus, several countries, including Australia, imposed strict border restrictions and lockdown measures. Accordingly, international borders have been closed, and all incoming international passengers are mandated to a 14-day hotel quarantine. Residents’ movements and businesses have been limited to essential services only. Employees have been directed to work from home while businesses moved to a remote working model. Due to such stringent measures, small and medium businesses such as cafes, restaurants, hotels, childcare centers, and tourism-based institutions incurred heavy losses, pushing a considerable portion of such small businesses to close. The airlines, education, tourism, and hospitality sector were the worst impacted among all. Due to such closures and associated effects of COVID-19, the unemployment rates are assumed to be significantly increased in countries like Australia. However, a study investigating this unemployment and reporting its status does not exist for Australia. Therefore, in this study, we investigated the effects of COVID-19 control measures such as travel restriction and lockdown on Australia’s employment status and labor markets. The data for the local transport network, unemployment rates and impacts on the tourism industry in Australia were extracted from the public data sources to assess the unemployment rates at both national and state-wide levels. Further, we also looked into the rehabilitation measures by the Australian government, such as the Job Keeper and Job Seeker programs in March 2020, that aim to provide support to people who are unable to run their businesses or have lost their jobs due to the pandemic. Overall, we observed that despite the global crisis, the Australian unemployment rate has reduced in the last year.

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Kumara, Y. A. D. R. Ranjith. "Career development of women in the hotel industry: An Overview." Journal of Applied and Natural Science 10, no. 1 (March 1, 2018): 330–38. http://dx.doi.org/10.31018/jans.v10i1.1626.

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This paper focuses on factors affecting career progression of women in the hotel industry as discussed by researchers in different geographical locations in the world and to investigate whether women are indeed blocked in the process of advancing in their career. It is also focused to explore the mechanism adopted by the hospitality companies to mitigate the issue related to women’s career progression. An in-depth study was carried to by reviewing twenty-two articles related to the hotel industry and twenty-eight articles related to hospitality industry. It was revealed that specific factors are common to the industry irrespective of the geographical locations such as networking, gender discrimination, segregation, long and irregular working hours and work and family balance. However, factors like cultural barriers, taking risks on non-linear assignments and significance of finding a sponsor were limited to individual countries. Irrespective of the economic and social developments of the countries concerned covering America, Europe, Australia, Africa, Middle Eastern countries, Far East Asia and South Asian regions, the issue of lack of women leaders in the hotel industry has been a significant issue. The Glass ceiling effect on career development for women was widely discussed and confirmed the existence in many countries irrespective of legal frameworks of equal opportunities. Few uncommon issues were also publicised in the study in the USA commenting few challenges and barriers such as the importance of having a sponsor, making lateral moves with new opportunities and being a ‘”token” in a male-dominated executive table.

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13

Johnsen, Samantha. "A Multi-Billion Dollar Growth Industry." Australian Journal of Career Development 7, no. 1 (November 1998): 13–14. http://dx.doi.org/10.1177/103841629800700105.

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The tourism and hospitality industry is the world's fastest growing business sector and it has an increasing need for people with formal degree qualifications to be effective senior managers and executives of the future. This case study describes the opportunities in this sector and outlines the facilities and courses of the Australian International Hotel School.

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Langston, Craig, and Weiwei Zhang. "DfMA: Towards an Integrated Strategy for a More Productive and Sustainable Construction Industry in Australia." Sustainability 13, no. 16 (August 17, 2021): 9219. http://dx.doi.org/10.3390/su13169219.

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Design for manufacture and assembly (DfMA) is an important part of the future of the construction industry due to the promise of speed of project delivery, quality control, worker safety, and waste minimization onsite via the purposeful design for manufacture and assembly offsite. However, the adoption of DfMA in Australia has been slow. This paper investigates the barriers prohibiting widespread uptake and how digital construction will be a catalyst for improving use on commercial-scale projects. A total of six leading experts were interviewed to elicit their opinions, and seven recent case studies of high-rise modular apartment and hotel buildings constructed by Hickory were cross-referenced as evidence of DfMA capability. The experts suggested that the reasons for slow adoption in Australia were community mindset, government regulations and incentives, planning and building codes, unionization and business politics, finance, and supply chain management. The case studies suggest that compatible building type and transportation distance are also factors. These barriers can be addressed by the clever integration of building information modelling tools with lean construction processes as part of a proposed strategy leading to smarter (more productive) and better (more sustainable) outcomes predicated on growth in digital construction practices. The paper concludes with a proposed framework for change that conceptualizes the ‘ecosystem’ needed to support widespread DfMA in the Australian context, including the paradigm shift from building to manufacturing/assembly, the displacement of workers from onsite to offsite activity, and the expansion of interdisciplinary design and construct collaboration.

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Cheng, Angeline, and Alan Brown. "HRM strategies and labour turnover in the hotel industry: A comparative study of Australia and Singapore." International Journal of Human Resource Management 9, no. 1 (January 1998): 136–54. http://dx.doi.org/10.1080/095851998341233.

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Harvey, Peter W. "The Australian Royal Commission into the Aged Care Industry 2019." Journal of Aging Research and Healthcare 2, no. 4 (January 30, 2019): 1–6. http://dx.doi.org/10.14302/issn.2474-7785.jarh-19-2608.

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In the light of various complaints about the quality of care provided by and operation of aged care facilities across Australia, the Commonwealth Government has announced a Royal Commission into the activities of the sector. As the proportion of Australians over 65 continues to grow with the ageing of the ‘Baby Boomer’ generation, more Australians are seeking secure aged care arrangements to meet their increasingly complex living and healthcare needs. We hear much comment today about the concept of healthy ageing and the importance of older people staying connected to and active in their communities. Not only does this ongoing connectivity support better lifestyles and health status, it provides an avenue for older people to contribute to the support of others once their more formal working lives are concluded. Unfortunately, the gap between the rhetoric and the reality of ageing in Australia is strained and it appears that much about the operations of the aged care sector today is less than satisfactory. While some well-funded retirees can afford comfortable and fulfilling living arrangements, many others are left in less ideal circumstances. With aged care organisations currently building the next generation of ‘hotel’ style living arrangements for cashed up self-funded retirees, others are being left behind financially and in terms of the quality of their care. At the same time, maltreatment and abuse of residents is coming to light, as in the ‘Oakden Nursing Home’ situation in South Australia, for example. Consequently, the Federal Government has now launched a formal inquiry into the activities of organisations running aged care facilities in Australia. The inquiry is designed to assess the operation of this industry with a focus on the economics of aged care centres, the quality of care, the food and recreational activities provided and the challenge of staffing these facilities to keep residents safe and well as they age in dignity.

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Marinakou, Evangelia, and Charalampos Giousmpasoglou. "Talent management and retention strategies in luxury hotels: evidence from four countries." International Journal of Contemporary Hospitality Management 31, no. 10 (October 14, 2019): 3855–78. http://dx.doi.org/10.1108/ijchm-10-2018-0862.

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Purpose The purpose of this paper is to provide a definition of talent and talent management in the luxury hotel sector with a focus on talent retention strategies. Design/methodology/approach A qualitative approach was used and 27 face-to-face semi-structured interviews were conducted with managers in luxury hotels in four countries (the USA, the UK, Australia and Greece). Findings Talent refers to those who “go above and beyond”. Talent retention strategies in luxury hotels include a friendly, family-oriented and open access culture, teamwork, compensation, succession planning and training and development. A hybrid exclusive and inclusive approach to talent management (TM) is proposed with the implicit engagement of the individuals. Practical implications Luxury hotels should choose TM practices that fit the organizational culture with a focus on retention strategies that are tailor-made to the individual or groups of individuals. Opportunities to progress, succession planning and employee participation to TM are valued in the industry. Originality/value This study provides findings from empirical comparative research conducted in four different countries, whereas most published work on TM focuses on bibliographic reviews. It provides a conceptualization of talent and TM. This study frames the nature of TM in hotels and advances the knowledge of talent retention strategies found to be effective in hospitality.

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Golubovskaya, Maria, Richard N. S. Robinson, and David Solnet. "The meaning of hospitality: do employees understand?" International Journal of Contemporary Hospitality Management 29, no. 5 (May 8, 2017): 1282–304. http://dx.doi.org/10.1108/ijchm-11-2015-0667.

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Purpose This paper explores how hospitality frontline employees understand, interpret and practice “hospitality” in a hotel industry context. Design/methodology/approach Framed by interpretivist and phenomenological approaches a dual-stage semi-structured interview study design was conducted. A sample was drawn from hotel employees in Australia. Findings Findings support the proposition that the hospitality workforce tends to favor service management and service processes as the guiding paradigm. The essence of what it means to be hospitable, and the host-guest model, appears to be largely absent in practice. Research limitations/implications This paper contributes to a scarcity of literature exploring the understanding of hospitality, and how this understanding can translate into hospitable behavior, from the employee perspective. Our main implication is that service management terminology colonizes hospitality within a commercial context, while the essence of hospitality and the “hospitality” lexicon is concomitantly diminishing. The authors advocate for developing an inter-paradigmatic view of hospitality management. Practical implications While the study revealed that the majority of frontline hotel employees struggle with grasping and verbalizing their understandings and perceptions of the hospitality construct, although some acknowledged the importance of hospitality as being an integral component to service delivery. We identified consistent organizational practices and intrinsic employee traits that either enabled or obstructed hospitable behavior in hotel settings. Originality/value The study reveals tensions between the hospitality and service paradigms in hospitality literature and practice. We uncover hotel management practices that may help to conserve and foster the essence of hospitality in hospitality organizations.

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Assaf, A. George, and Frank Wogbe Agbola. "Total Productivity in the Australian Hotel Industry: Estimating and Bootstrapping Malmquist Indices." Tourism Analysis 16, no. 3 (October 1, 2011): 295–304. http://dx.doi.org/10.3727/108354211x13110944387121.

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Knox, Angela. "The Differential Effects of Regulatory Reform: Evidence from the Australian Luxury Hotel Industry." Journal of Industrial Relations 48, no. 4 (September 2006): 453–74. http://dx.doi.org/10.1177/0022185606066139.

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Barna, Marta, and Bohdan Semak. "MAIN TRENDS OF MARKETING INNOVATIONS DEVELOPMENT OF INTERNATIONAL TOUR OPERATING." Baltic Journal of Economic Studies 6, no. 5 (December 2, 2020): 33–41. http://dx.doi.org/10.30525/2256-0742/2020-6-5-33-41.

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The article examines the role of the tourism industry in the world economy, reveals the specifics of the innovation process in tourism. The classification of innovations in tourism according to the object of their application is given. The main directions of using innovative marketing technologies in the field of tourism services are considered: release of new types of tourism product, change in the organization of production and consumption, identification and use of new markets, as well as the use of new equipment and technology. Factors that accelerate the introduction of marketing innovations are studied. Based on the analysis of world experience, several models of regulation of innovative tour operating activities in the EU have been identified. The first direction of formation of the model of the innovations development in tourism is the activity of stimulating innovations in the public and private sectors of tourism with the aim of their transition to a qualitatively new model of touring (similar model is used in Greece, Italy and Portugal). The second direction is defined as the internationalization and opening of new markets (a similar model of stimulating innovative development is typical of Spain, Romania and partly Norway). The third one includes support for entrepreneurship in the field of tourism, stimulation of entrepreneurial initiatives, opening a new tourism business (A similar model of stimulating innovation in tourism is typical of many countries in Europe, Australia, New Zealand). The fourth direction is the promotion of the country, its tourism product, including educational and cultural ones (A similar model is typical of Bulgaria, Croatia, Spain, Turkey, Thailand). The role of introduction and active development of e-business and marketing technologies is defined, especially in modern conditions. The necessity of development of the newest directions of the Internet marketing in the field of tourism, including mobile, Internet branding and geomarketing, is proved. The role of innovative marketing technologies as one of the central elements of modern development of activity of tourist firms, the necessity of application of computer technologies and non-standard ways of giving of the information during carrying out modern technical maintenance, are justified. The first group of such technological solutions consists of management technologies, including property management system (PMS), aimed at optimization of basic technological operations. The modern hotels and chains are trying to present themselves not only in global distribution system (GDS), which has become a powerful advertising tool, but also in alternative distribution system (ADS), which is primarily needed by hotels focused on the business segment. Global distribution system (GDS) is also closely integrated into well-known booking systems such as Booking.com, HRS, Agoda, Travelocity, Expedia etc. The next group is for food and beverages inventory management technology (F&B). The group of marketing technologies includes search engine optimization measures (SEO and PPC), which allow to raise the hotel site in search engine rankings, E-mail Marketing as a means of maintaining constant communication with the client, marketing activities in social media (Social Media Optimization), creation of virtual hotels or illusions of visiting a hotel (Second Life and Virtual Hotels Conclusion), branding, etc. The last group of technologies are service ones, i.e. technologies for improving hotel products and services. Innovative technologies are developing in the direction of ensuring sustainable development (greening of hotel services and activities), inclusion in traditional technological operations of innovative components: electronic concierge terminals, access to hotel services via mobile devices, maximizing Internet access, etc. Based on the analysis of the activities of large tour operators, regional differences have been identified in Turkey, Greece, Croatia, Spain, Austria, Norway and France. It is proved that marketing innovations in tourism have a qualitative novelty, which affects the promising areas of tourism development, improvement of existing tourism products, improving the image and competitiveness of the tourism industry. Based on the study, it is generalized that the role of marketing innovations in international tourism has been growing every year, and it has become especially relevant in the conditions of the COVID-19 crisis. For travel companies, the effect of marketing innovation can be expressed in the qualitatively new changes in the tourism industry, improving the efficiency of tourism infrastructure, management of sustainable operation and development of tourism in the country and the formation, positioning and consumption of tourism services, improving the image and competitiveness of travel companies.

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Fernández-Muñoz, Juan José, Javier M. Moguerza, Clara Martin Duque, and Diana Gomez Bruna. "A study on the effect of imbalanced data in tourism recommendation models." International Journal of Quality and Service Sciences 11, no. 3 (September 13, 2019): 346–56. http://dx.doi.org/10.1108/ijqss-05-2018-0050.

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Purpose This paper aims to study the effect of imbalanced data in tourism quality models. It is demonstrated that this imbalance strongly affects the accuracy of tourism prediction models for hotel recommendation. Design/methodology/approach A questionnaire was used to survey 83,740 clients from hotels between five and two or less stars using a binary logistic model. The data correspond to a sample of 87 hotels from all around the world (120 countries from America, Africa, Asia, Europe and Australia). Findings The results of the study suggest that the imbalance in the data affects the prediction accuracy of the models used, especially to the prediction provided by unsatisfied clients, tending to consider them as satisfied customers. Practical implications In this sense, special attention should be given to unsatisfied clients or, at least, some safeguards to prevent the effect of the imbalance of data should be included in the models. Social implications In the tourism industry, the strong imbalance between satisfied and unsatisfied customers produces misleading prediction results. This fact could have effects on the quality policy of hoteliers. Originality/value In this work, focusing on tourism data, it is shown that this imbalance strongly affects the prediction accuracy of the models used, especially to the prediction of the recommendation provided by unsatisfied customers, tending to consider them as satisfied customers; a methodological approach based on the balance of the data set used to build the models is proposed to improve the accuracy of the prediction for unsatisfied customers provided by traditional services quality models.

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Ayoub, John. "The Effectiveness of the Tourism Master Plan (TMP 2013-2020) – Perceptions of Myanmar’s Tourism Stakeholder." ASEAN Journal on Hospitality and Tourism 18, no. 2 (December 30, 2020): 111–41. http://dx.doi.org/10.5614/ajht.2020.18.2.06.

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This paper is a work-in-progress that aims to assess the evaluation of the 2013-2020 Myanmar Hotel and Tourism Ministry (MHT) Tourism Master Plan (TMP 2013-2020) from the perceptions of the country's tourism stakeholders. The TMP aims to improve tourism outcomes through sustainable practices such as more practical education and training of industry staff as opposed to traditional rote learning methods which was a major concern discussed during the Australia-Myanmar Institute (AMI) conferences in Yangon and Mandalay in January 2020. Currently, much of Myanmar’s tourism infrastructure, namely accommodation, is limited to the Mandalay-Naypyidaw-Yangon corridor. A further challenge to the TMP will be the Covid-19 epidemic which has inhibited tourism activity. The research assessed the perceptions of Myanmar tourism stakeholders, including peripheral communities and international tour operators, using the extracted data to suggest calls-to-action in order to improve professional practice and lead to more sustainable tourism outcomes for Myanmar including its various remote and indigenous ethnicities.

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Inbakaran, Robert, and Mervyn Jackson. "Understanding Resort Visitors through Segmentation." Tourism and Hospitality Research 6, no. 1 (November 2005): 53–71. http://dx.doi.org/10.1057/palgrave.thr.6040044.

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Tourist hotel resorts have been considered as indispensable elements in the major tourism industry component of accommodation for several decades. Tourist hotel resorts are sought after by various segments of domestic and overseas tourists all over the world for various holiday purposes. There have been several focused tourism research contributions over the last two decades about their location, life-cycle stages, service quality and management. Few researchers, however, have focused their research on the resort hotel guests' resort selection preferences, satisfaction by resort service, opinion on resort holiday and preference for quality of resort guest activities. This paper tries to fill this vacuum in the resort tourism literature by exploring the visitors' views on resort selection, satisfaction, opinion and preferences. The research attempted to profile 776 visitors holidaying in resorts in selected resorts of Australia through a well-structured, four-page questionnaire divided into five parts containing 18 questions focusing on their reasons for resort selection, resort satisfaction, resort opinion and resort preferences under subtitles. The research also focused on their gender, age, level of education, occupation, life-cycle category, residency, nationality, postcode, years of patronisation, intimate selection choices and willingness to recommend their experiences. An attempt was made to profile the resort visitors through a cluster analysis in order to understand the underlying dimensions on the basis of the above-mentioned factors, segmenting them into identifiable groups. Four discernable clusters of resort visitors and their distinguishing characteristics were identified on the basis of their demographics. Further, through a one-way ANOVA analysis the clusters are compared with each other for further understanding and clarity. The results shows that the gender factor does not have much influence whereas life-cycle, education and age have considerable influence in segmenting the resort clientele. The four clusters were correlated with the selection, satisfaction, opinions and preferences. The results will be discussed in terms of future resort developments, themes, generating resort activities focusing on young families and service quality.

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Hing, Nerilee, and Sally Gainsbury. "Risky business: Gambling problems amongst gaming venue employees in Queensland, Australia." Journal of Gambling Issues, no. 25 (June 1, 2011): 4. http://dx.doi.org/10.4309/jgi.2011.25.2.

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This study examines gambling and problem gambling among gaming venue staff and provides a quantitative analysis that is directly comparable to the general population. A sample of 511 staff from casinos, hotels, and clubs in Queensland, Australia completed a questionnaire. Results indicate that employees exceed the average for gambling participation, regular gambling, and usual gambling duration for every type of gambling for which comparisons could be made. Problem gambling rates amongst staff were 9.6 times higher than for the Queensland population. Problem and moderate-risk gamblers were typically males who worked around gambling facilities and assisted patrons with gambling. A substantial proportion of problem and moderate-risk gamblers report increasing their gambling since commencing work. These results are of interest, given the importance of understanding how exposure interacts with gambling behaviour, of debates about the nature of this interaction, and of industry-based responsible gambling policies that particularly focus on gaming venue employees.

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Pham, Tien Duc. "Tourism Productivity Theory and Measurement for Policy Implications: The Case of Australia." Journal of Travel Research 59, no. 2 (March 27, 2019): 247–66. http://dx.doi.org/10.1177/0047287519835972.

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Tourism productivity measures are quite diverse, not always compatible and usually based partly on labor productivity for hotels and restaurants. This article develops a holistic approach that integrates the principles of the growth accounting framework and tourism satellite account to measure multifactor productivity, labor productivity and capital productivity for the Australian tourism industry. This study shows that tourism has been identified as a reservoir for other industries through the ebbs and flows of labor demands. Compared with the rest of the economy, the average growth of labor productivity—that is, income per unit of labor—for tourism is stagnant, and has reached an unprecedented low, six times below the market sector average, mainly because of low multifactor productivity. The results are valuable for policy makers and the lobbying groups wanting to identify areas of need for policy changes to ensure the healthy long-term growth of tourism.

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Stimson, R. J., O. H. Jenkins, B. H. Roberts, and M. T. Daly. "The Impact of Daikyo as a Foreign Investor on the Cairns — Far North Queensland Regional Economy." Environment and Planning A: Economy and Space 30, no. 1 (January 1998): 161–79. http://dx.doi.org/10.1068/a300161.

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Foreign investment has played a major role in the development of tourism in the Cairns-Far North Queensland region of Australia, one of the nation's most internationalised regional economies. As the owner of a significant number of hotels and tourism operations, the Daikyo Corporation from Japan is the major foreign player, contributing substantially to employment and regional production. In this paper we use input-output analysis to estimate the contribution of Daikyo to the regional economy, which is shown to be positive and considerably greater in its export-to-import ratio effects, than is the case for the total industry sectors.

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Sonnenschein, Katrine, Michelle Barker, and Ray Hibbins. "Benefits of Work-Integrated Learning: Perceptions Held by Chinese International Students Enrolled in an Australian University and Managers in the Chinese Hotel Industry." Journal of Hospitality & Tourism Education 31, no. 3 (August 7, 2018): 139–48. http://dx.doi.org/10.1080/10963758.2018.1487784.

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McPhail, Ruth, Anoop Patiar, Carmel Herington, Peter Creed, and Michael Davidson. "Development and initial validation of a hospitality employees’ job satisfaction index." International Journal of Contemporary Hospitality Management 27, no. 8 (November 9, 2015): 1814–38. http://dx.doi.org/10.1108/ijchm-03-2014-0132.

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Purpose – The purpose of this study was to develop and validate a self-reporting tool: the hospitality employee’ satisfaction index. Design/methodology/approach – The 15-item instrument presented in this study was developed through an examination of the extant literature and seven focus groups representing the hospitality industry. The instrument was piloted online with 1,000 hospitality employees, refined and then distributed online to 9,000 hospitality employees. Findings – Factor analysis extracted three factors (career advancement, control and variety and relationships), and reliability analysis (Cronbach’s alpha) indicated high internal consistency. A stepwise multiple regression revealed that the control and variety factor related most strongly to overall job satisfaction, followed by relationships and career advancement factors, confirming that in the context of the hospitality industry, these factors were important in the measurement of job satisfaction. Control and variety was significantly related to the intention to stay in the job, and career advancement and control and variety were related to the intention to stay in the hospitality industry. Research limitations/implications – The data were gathered in Australia and were tested nationally to support the robustness of the instrument. Therefore, the hospitality industry can use this instrument as a generic index to evaluate the job satisfaction levels of employees. Originality/value – This specifically designed hospitality job satisfaction instrument can be used to evaluate the job satisfaction of employees at all levels and can be used in the development of a benchmark. This index is the first of its kind to be tested in the broader hospitality context, including accommodation, restaurants, coffee shops, fast food, clubs, hotels, convention, sporting venues, catering and institutional catering.

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Enz, Cathy A., Linda Canina, and Kate Walsh. "Hotel-industry Averages." Cornell Hotel and Restaurant Administration Quarterly 42, no. 6 (December 2001): 22–32. http://dx.doi.org/10.1177/0010880401426002.

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31

Pine, Ray. "China’s Hotel Industry." Cornell Hotel and Restaurant Administration Quarterly 43, no. 3 (June 2002): 61–70. http://dx.doi.org/10.1177/0010880402433006.

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Kreck, Lothar A., and Joseph T. Manzo. "Thailand's Hotel Industry." Journal of International Hospitality, Leisure & Tourism Management 1, no. 3 (August 26, 1998): 117–24. http://dx.doi.org/10.1300/j268v01n03_08.

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Hsu, William. "Hong Kong's Hotel Industry." Cornell Hotel and Restaurant Administration Quarterly 39, no. 5 (October 1998): 86–95. http://dx.doi.org/10.1177/001088049803900514.

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Ahmed, Zafr U., Victor L. Hellr, and Kevin A. Hghies. "South Africa's Hotel Industry." Cornell Hotel and Restaurant Administration Quarterly 40, no. 1 (February 1999): 74–85. http://dx.doi.org/10.1177/001088049904000126.

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35

Choy, Dexter J. L. "Forecasting hotel-industry performance." Tourism Management 6, no. 1 (March 1985): 4–7. http://dx.doi.org/10.1016/0261-5177(85)90050-0.

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36

Kotas, Richard. "The British hotel industry." International Journal of Hospitality Management 6, no. 3 (January 1987): 183–84. http://dx.doi.org/10.1016/0278-4319(87)90053-3.

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37

Johnson, Simon. "The British hotel industry." International Journal of Hospitality Management 10, no. 4 (January 1991): 381. http://dx.doi.org/10.1016/0278-4319(91)90019-e.

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38

Corgel, Jack, Jamie Lane, and Mark Woodworth. "Hotel Industry Demand Curves." Journal of Hospitality Financial Management 20, no. 1 (March 2012): 85–95. http://dx.doi.org/10.1080/10913211.2012.10721893.

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39

Kotas, Richard. "The British hotel industry with industry commentary." International Journal of Hospitality Management 4, no. 2 (January 1985): 89–90. http://dx.doi.org/10.1016/0278-4319(85)90026-x.

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40

Ćurlin, Tamara, Tanja Kamenjarska, and Mirjana Pejić Bach. "Innovation features in the hotel industry: Croatian hotel websites." Croatian Regional Development Journal 3, no. 1 (June 1, 2022): 91–111. http://dx.doi.org/10.2478/crdj-2022-0006.

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Abstract The hotel industry undeniably holds strong market power. Its economic impact can affect the infrastructural, economic, and digital development of a particular region. In addition to numerous advantages, digital development has also posed certain challenges for the hotel industry, such as fierce competition and a struggle for market power, which in turn lead to constant searching for new beneficial solutions. Hotel websites need to be of good quality to have a positive impact on profitability. Quality websites are functional and useful, and innovation is a common factor observed when testing quality. The aim of this paper is to provide an overview of the innovation activity of Croatian hotel websites. Two methods were used for research purposes: the e-MICA framework and content analysis. Descriptive statistics and the significance of Chi-squared tests were used to analyse the results. Research findings suggest that Croatian hotels have adopted innovative features on their websites modestly: mostly, 5-star hotels, hotel chains, and foreign-owned hotels as well as hotels focused strategically on direct sales channels. The obtained results are important for future research which should analyse the issue in more depth. Furthermore, hoteliers could also benefit from these results, and use them to their advantage in order to revise and improve their existing strategies.

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Balint, Cristina, and Cornelia Pop. "Romanian Hotel Industry Profile through the Traded Hotel Companies." Procedia Economics and Finance 25 (2015): 332–43. http://dx.doi.org/10.1016/s2212-5671(15)00743-1.

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Şaiq oğlu Məmmədov, Cavid. "Problems development of hotel industry." SCIENTIFIC WORK 71, no. 10 (October 23, 2021): 64–68. http://dx.doi.org/10.36719/2663-4619/71/64-68.

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The essence of the principle of network organization is that multi-level hierarchy is replaced by groups of enterprises, and specialized units coordinated by market mechanisms replace administrative mechanisms. Franchising, one of the forms of hotel management, is a contractual relationship between companies with a well-known brand and other hotels. As well as the positive role of franchising management in the hotel chain, there are also a number of problems. Key words: hotel, Franchising, hospitality, industry, service, tourist

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43

Musab, Adel Khan, Chun Lin Li, and Hasan A. H. Naji. "Cloud Services for Hotel Industry." Advanced Materials Research 905 (April 2014): 693–96. http://dx.doi.org/10.4028/www.scientific.net/amr.905.693.

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This research focuses on the major issues that weigh upon a hotel companys decision to implement cloud computing. In this study there was a random selection done for 15 hotels (5 hotels five stars chains, 5 franchised hotels 3 and 4 stars and 5 local hotels). The aim of this paper revolves to (I) Study and analyze the major issues have an impact on hotel companys decision to move to cloud computing. (II) Test the current benefits and implementing cloud computing in the hotel industry. (III) Test the positive and negative issues in adopting cloud computing. In additions, this type of technology is so new for the Middle East specifically in Saudi Arabia and GCC (Gulf Cooperative Countries), where the hotel industry is growing so fast and it is required a new technology to go along with it. The results showed that excluding the hotel chain which use clouding partially, the other 10 hotel of the sample either franchise or local do not implement this technology due to not having knowledge or they are not sure of the cost because of changing from system to another.

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Javed Parvez, Shaik, H. M. Moyeenudin, S. Arun, R. Anandan, and Senthil Kumar Janahan. "Digital marketing in hotel industry." International Journal of Engineering & Technology 7, no. 2.21 (April 20, 2018): 288. http://dx.doi.org/10.14419/ijet.v7i2.21.12383.

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Digital marketing is the promotion of products or brands through online. In recent days the demand of digital marketing in hotels has become increasingly high with Social Media Marketing (SMM) which works with social networking sites and Search Engine Optimization (SEO) making the website to appear in search results with advertisement on Google and online magazines by search engine marketing (SEM), video marketing through you tube and websites are types of digital marketing. Searching hotels through online by computers and mobile with the hotel websites is the new trend of digital marketing and it makes the possibilities to enhance the local search on hotels by giving required content, User profiles, managing citations and in search results. The aim is to study the role of digital marketing in hotel industry. This article is also focused to identify which type of digital marketing will work best with hotel industry.

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Bader, Elana, Elke Geieregger, and Cristina Balekjian. "European hotel industry performance 2007." Journal of Retail & Leisure Property 7, no. 3 (June 18, 2008): 179–85. http://dx.doi.org/10.1057/rlp.2008.15.

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46

Smith, Randell A. "Barometer of the Hotel Industry." Cornell Hospitality Quarterly 49, no. 2 (May 2008): 97–98. http://dx.doi.org/10.1177/1938965508317467.

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Sekulić, Dejan, and Marija Mandarić. "Modern trends in hotel industry." Ekonomski pogledi, no. 2 (2013): 63–74. http://dx.doi.org/10.5937/ekopog1302063s.

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Božić, Aleksandar, and Srđan Milošević. "Ecological responsibility in hotel industry." TIMS. Acta 13, no. 1 (2019): 51–60. http://dx.doi.org/10.5937/timsact13-20598.

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Jovicic-Vukovic, Ana, and Snjezana Gagic. "Innovations in the hotel industry." Turisticko poslovanje, no. 19 (2017): 27–35. http://dx.doi.org/10.5937/turpos1719027j.

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Devesa, Maria Jesus Such, and Laura Parte Esteban. "Spanish hotel industry: indebtedness determinants." Applied Economics 43, no. 28 (November 2011): 4227–38. http://dx.doi.org/10.1080/00036846.2010.491446.

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