Journal articles on the topic 'Hospitality robots'
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Go, Hanyoung, Myunghwa Kang, and SeungBeum Chris Suh. "Machine learning of robots in tourism and hospitality: interactive technology acceptance model (iTAM) – cutting edge." Tourism Review 75, no. 4 (January 31, 2020): 625–36. http://dx.doi.org/10.1108/tr-02-2019-0062.
Full textCollins, Galen R. "Improving human–robot interactions in hospitality settings." International Hospitality Review 34, no. 1 (April 18, 2020): 61–79. http://dx.doi.org/10.1108/ihr-09-2019-0019.
Full textChristou, Prokopis, Aspasia Simillidou, and Maria C. Stylianou. "Tourists’ perceptions regarding the use of anthropomorphic robots in tourism and hospitality." International Journal of Contemporary Hospitality Management 32, no. 11 (October 23, 2020): 3665–83. http://dx.doi.org/10.1108/ijchm-05-2020-0423.
Full textMurphy, Jamie, Charles Hofacker, and Ulrike Gretzel. "Dawning of the Age of Robots in Hospitality and Tourism: Challenges for Teaching and Research." European Journal of Tourism Research 15 (March 1, 2017): 104–11. http://dx.doi.org/10.54055/ejtr.v15i.265.
Full textIvanov, Stanislav. "Ultimate transformation: How will automation technologies disrupt the travel, tourism and hospitality industries?" Zeitschrift für Tourismuswissenschaft 11, no. 1 (April 25, 2019): 25–43. http://dx.doi.org/10.1515/tw-2019-0003.
Full textBowen, John, and Cristian Morosan. "Beware hospitality industry: the robots are coming." Worldwide Hospitality and Tourism Themes 10, no. 6 (December 3, 2018): 726–33. http://dx.doi.org/10.1108/whatt-07-2018-0045.
Full textCarvalho, Inês, Sofia Lopes, Arlindo Madeira, Teresa Palrão, and Alexandra S. Mendes. "Robot Coworkers: The Vision of Future Hoteliers." Human Behavior and Emerging Technologies 2022 (June 20, 2022): 1–13. http://dx.doi.org/10.1155/2022/8567289.
Full textWu, Jifei, Xiangyun Zhang, Yimin Zhu, and Grace Fang Yu-Buck. "Get Close to the Robot: The Effect of Risk Perception of COVID-19 Pandemic on Customer–Robot Engagement." International Journal of Environmental Research and Public Health 18, no. 12 (June 10, 2021): 6314. http://dx.doi.org/10.3390/ijerph18126314.
Full textKuo, Chun-Min, Li-Cheng Chen, and Chin-Yao Tseng. "Investigating an innovative service with hospitality robots." International Journal of Contemporary Hospitality Management 29, no. 5 (May 8, 2017): 1305–21. http://dx.doi.org/10.1108/ijchm-08-2015-0414.
Full textIvanov, Stanislav, and Craig Webster. "Willingness-to-pay for robot-delivered tourism and hospitality services – an exploratory study." International Journal of Contemporary Hospitality Management 33, no. 11 (August 30, 2021): 3926–55. http://dx.doi.org/10.1108/ijchm-09-2020-1078.
Full textParvez, M. Omar, Huseyin Arasli, Ali Ozturen, Rab Nawaz Lodhi, and Viput Ongsakul. "Antecedents of human-robot collaboration: theoretical extension of the technology acceptance model." Journal of Hospitality and Tourism Technology 13, no. 2 (January 21, 2022): 240–63. http://dx.doi.org/10.1108/jhtt-09-2021-0267.
Full textOkuda, Mariko, Yasutake Takahashi, and Satoki Tsuichihara. "Human Response to Humanoid Robot That Responds to Social Touch." Applied Sciences 12, no. 18 (September 14, 2022): 9193. http://dx.doi.org/10.3390/app12189193.
Full textZhang, Xiya, M. S. Balaji, and Yangyang Jiang. "Robots at your service: value facilitation and value co-creation in restaurants." International Journal of Contemporary Hospitality Management 34, no. 5 (March 18, 2022): 2004–25. http://dx.doi.org/10.1108/ijchm-10-2021-1262.
Full textTung, Vincent Wing Sun, and Norman Au. "Exploring customer experiences with robotics in hospitality." International Journal of Contemporary Hospitality Management 30, no. 7 (July 9, 2018): 2680–97. http://dx.doi.org/10.1108/ijchm-06-2017-0322.
Full textFusté-Forné, Francesc, and Tazim Jamal. "Co-Creating New Directions for Service Robots in Hospitality and Tourism." Tourism and Hospitality 2, no. 1 (January 2, 2021): 43–61. http://dx.doi.org/10.3390/tourhosp2010003.
Full textYe, Huiyue, Sunny Sun, and Rob Law. "A Review of Robotic Applications in Hospitality and Tourism Research." Sustainability 14, no. 17 (August 30, 2022): 10827. http://dx.doi.org/10.3390/su141710827.
Full textAbou-Shouk, Mohamed, Hesham Ezzat Gad, and Ayman Abdelhakim. "Exploring customers’ attitudes to the adoption of robots in tourism and hospitality." Journal of Hospitality and Tourism Technology 12, no. 4 (October 18, 2021): 762–76. http://dx.doi.org/10.1108/jhtt-09-2020-0215.
Full textErsoy, Ayse Begum, and Ziqi Cui. "Service Robots Usage in Marketing Hospitality in China." Journal of Business Administration Research 10, no. 2 (September 12, 2021): 13. http://dx.doi.org/10.5430/jbar.v10n2p13.
Full textXu, Shi, Jason Stienmetz, and Mark Ashton. "How will service robots redefine leadership in hotel management? A Delphi approach." International Journal of Contemporary Hospitality Management 32, no. 6 (April 4, 2020): 2217–37. http://dx.doi.org/10.1108/ijchm-05-2019-0505.
Full textChen, Yujia, Tao Xue, Aarni Tuomi, and Ziya Wang. "Hotel robots: an exploratory study of Generation Z customers in China." Tourism Review 77, no. 5 (July 21, 2022): 1262–75. http://dx.doi.org/10.1108/tr-02-2022-0095.
Full textTenhundfeld, Nathan L., Elizabeth K. Phillips, and Jacob R. Davis. "Robot Career Fair: An Exploratory Evaluation of Anthropomorphic Robots in Various Career Categories." Proceedings of the Human Factors and Ergonomics Society Annual Meeting 64, no. 1 (December 2020): 1049–53. http://dx.doi.org/10.1177/1071181320641252.
Full textSeyitoğlu, Faruk, and Stanislav Ivanov. "Service robots and perceived discrimination in tourism and hospitality." Tourism Management 96 (June 2023): 104710. http://dx.doi.org/10.1016/j.tourman.2022.104710.
Full textWakelin-Theron, Nicola. "ILLUSTRATING THE PERCEPTION OF STUDENTS TOWARDS AUTONOMOUS SERVICE ROBOTS IN THE TOURISM INDUSTRY: AN EXPLORATORY STUDY." Tourism and Hospitality Management 27, no. 2 (2021): 385–406. http://dx.doi.org/10.20867/thm.27.2.7.
Full textIvanov, Stanislav, and Craig Webster. "Robots in tourism: A research agenda for tourism economics." Tourism Economics 26, no. 7 (October 2, 2019): 1065–85. http://dx.doi.org/10.1177/1354816619879583.
Full textLee, Gyutae, and Yunsik Kim. "Effects of Resistance Barriers to Service Robots on Alternative Attractiveness and Intention to Use." SAGE Open 12, no. 2 (April 2022): 215824402210992. http://dx.doi.org/10.1177/21582440221099293.
Full textDe Keyser, Arne, and Werner H. Kunz. "Living and working with service robots: a TCCM analysis and considerations for future research." Journal of Service Management 33, no. 2 (February 24, 2022): 165–96. http://dx.doi.org/10.1108/josm-12-2021-0488.
Full textMilman, Ady, Asli Tasci, and Tingting(Christina) Zhang. "Perceived robotic server qualities and functions explaining customer loyalty in the theme park context." International Journal of Contemporary Hospitality Management 13, no. 12 (November 25, 2020): 3895–923. http://dx.doi.org/10.1108/ijchm-06-2020-0597.
Full textShin, Hyejo Hailey, and Miyoung Jeong. "Guests’ perceptions of robot concierge and their adoption intentions." International Journal of Contemporary Hospitality Management 32, no. 8 (July 10, 2020): 2613–33. http://dx.doi.org/10.1108/ijchm-09-2019-0798.
Full textSeo, Kyung Hwa, and Jee Hye Lee. "The Emergence of Service Robots at Restaurants: Integrating Trust, Perceived Risk, and Satisfaction." Sustainability 13, no. 8 (April 15, 2021): 4431. http://dx.doi.org/10.3390/su13084431.
Full textMilman, Ady, and Asli D. A. Tasci. "Consumer reactions to different robotic servers in theme parks." Journal of Hospitality and Tourism Technology 13, no. 2 (March 10, 2022): 314–32. http://dx.doi.org/10.1108/jhtt-03-2021-0102.
Full textForis, Diana, Natalia Crihălmean, and Teodora Maria Pănoiu. ""THE NEW TECHNOLOGIES AND SUSTAINABLE PRACTICES IN HOSPITALITY"." SERIES V - ECONOMIC SCIENCES 13(62), no. 2 (December 21, 2020): 65–74. http://dx.doi.org/10.31926/but.es.2020.13.62.2.7.
Full textPaluch, Stefanie, Sven Tuzovic, Heiko F. Holz, Alexander Kies, and Moritz Jörling. "“My colleague is a robot” – exploring frontline employees' willingness to work with collaborative service robots." Journal of Service Management 33, no. 2 (November 17, 2021): 363–88. http://dx.doi.org/10.1108/josm-11-2020-0406.
Full textWirtz, Jochen, Paul G. Patterson, Werner H. Kunz, Thorsten Gruber, Vinh Nhat Lu, Stefanie Paluch, and Antje Martins. "Brave new world: service robots in the frontline." Journal of Service Management 29, no. 5 (October 15, 2018): 907–31. http://dx.doi.org/10.1108/josm-04-2018-0119.
Full textBelanche, Daniel, Luis V. Casaló, Carlos Flavián, and Jeroen Schepers. "Robots or frontline employees? Exploring customers’ attributions of responsibility and stability after service failure or success." Journal of Service Management 31, no. 2 (March 9, 2020): 267–89. http://dx.doi.org/10.1108/josm-05-2019-0156.
Full textPerić, Marko, and Vanja Vitezić. "Tourism Getting Back to Life after COVID-19: Can Artificial Intelligence Help?" Societies 11, no. 4 (September 22, 2021): 115. http://dx.doi.org/10.3390/soc11040115.
Full textHu, Yaou, Hyounae (Kelly) Min, and Na Su. "How Sincere is an Apology? Recovery Satisfaction in A Robot Service Failure Context." Journal of Hospitality & Tourism Research 45, no. 6 (May 6, 2021): 1022–43. http://dx.doi.org/10.1177/10963480211011533.
Full textZemke, Dina Marie V., Jason Tang, Carola Raab, and Jungsun Kim. "How To Build a Better Robot . . . for Quick-Service Restaurants." Journal of Hospitality & Tourism Research 44, no. 8 (August 5, 2020): 1235–69. http://dx.doi.org/10.1177/1096348020946383.
Full textKumar, Suneel, Varinder Kumar, and Kamlesh Attri. "IMPACT OF ARTIFICIAL INTELLIGENCE AND SERVICE ROBOTS IN TOURISM AND HOSPITALITY SECTOR: CURRENT USE & FUTURE TRENDS." Administrative Development 'A Journal of HIPA, Shimla' 8, SI-1 (October 6, 2021): 59–83. http://dx.doi.org/10.53338/adhipa2021.v08.si01.04.
Full textSU, Dikun. "A Study on the Acceptance Attitudes of Chinese Populations Towards Service Robots in the Midst of an Epidemic." Highlights in Science, Engineering and Technology 16 (November 10, 2022): 298–303. http://dx.doi.org/10.54097/hset.v16i.2514.
Full textKang, Qi, Lingxu Zhou, Jingyu Liu, and Yaxuan Ran. "Do contagion cues shape customers’ willingness to adopt hospitality service robots?" International Journal of Hospitality Management 104 (July 2022): 103244. http://dx.doi.org/10.1016/j.ijhm.2022.103244.
Full textHaynes, Natalie Claire. "Robots, Artificial Intelligence and Service Automation in Travel, Tourism and Hospitality." Journal of Tourism Futures 6, no. 2 (June 1, 2020): 191–92. http://dx.doi.org/10.1108/jtf-06-2020-149.
Full textHuang, Dan, Qiurong Chen, Jiahui Huang, Shaojun Kong, and Zhiyong Li. "Customer-robot interactions: Understanding customer experience with service robots." International Journal of Hospitality Management 99 (October 2021): 103078. http://dx.doi.org/10.1016/j.ijhm.2021.103078.
Full textSchepers, Jeroen, and Sandra Streukens. "To serve and protect: a typology of service robots and their role in physically safe services." Journal of Service Management 33, no. 2 (January 25, 2022): 197–209. http://dx.doi.org/10.1108/josm-11-2021-0409.
Full textCha, Seong Soo. "Customers’ intention to use robot-serviced restaurants in Korea: relationship of coolness and MCI factors." International Journal of Contemporary Hospitality Management 32, no. 9 (August 10, 2020): 2947–68. http://dx.doi.org/10.1108/ijchm-01-2020-0046.
Full textCain, Lisa Nicole, John H. Thomas, and Miguel Alonso Jr. "From sci-fi to sci-fact: the state of robotics and AI in the hospitality industry." Journal of Hospitality and Tourism Technology 10, no. 4 (November 27, 2019): 624–50. http://dx.doi.org/10.1108/jhtt-07-2018-0066.
Full textČaić, Martina, Gaby Odekerken-Schröder, and Dominik Mahr. "Service robots: value co-creation and co-destruction in elderly care networks." Journal of Service Management 29, no. 2 (March 12, 2018): 178–205. http://dx.doi.org/10.1108/josm-07-2017-0179.
Full textPitardi, Valentina, Jochen Wirtz, Stefanie Paluch, and Werner H. Kunz. "Service robots, agency and embarrassing service encounters." Journal of Service Management 33, no. 2 (October 5, 2021): 389–414. http://dx.doi.org/10.1108/josm-12-2020-0435.
Full textPitardi, Valentina, Jochen Wirtz, Stefanie Paluch, and Werner H. Kunz. "Service robots, agency and embarrassing service encounters." Journal of Service Management 33, no. 2 (October 5, 2021): 389–414. http://dx.doi.org/10.1108/josm-12-2020-0435.
Full textQiu, Hailian, Minglong Li, Boyang Shu, and Billy Bai. "Enhancing hospitality experience with service robots: the mediating role of rapport building." Journal of Hospitality Marketing & Management 29, no. 3 (August 6, 2019): 247–68. http://dx.doi.org/10.1080/19368623.2019.1645073.
Full textChew, Esyin, and Xin Ni Chua. "Robotic Chinese language tutor: personalising progress assessment and feedback or taking over your job?" On the Horizon 28, no. 3 (July 6, 2020): 113–24. http://dx.doi.org/10.1108/oth-04-2020-0015.
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