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Academic literature on the topic 'Holland codes'

Author: Grafiati
Published: 10 December 2022
Last updated: 28 January 2023

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Journal articles on the topic "Holland codes"

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Winer, J. L., H. E. White, and R. Smith. "Using Self-Directed Search with Blind Adults." Journal of Visual Impairment & Blindness 81, no. 1 (January 1987): 26–28. http://dx.doi.org/10.1177/0145482x8708100108.

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Blind adult members (N = 43; 25 female, 18 male) of a cassette tape-sharing group were administered Holland's Self-Directed Search (SDS) either by cassette tape or with the help of a reader. In both cases, an assistant marked the answers on the SDS form and computed the scale scores. Mean scores and standard deviations were calculated for each of the six Holland personality types for both male and female participants. Results showed that the Social (S) type had the highest means for both men and women. A majority of the women obtained S as the first letter of their Holland code. S was also the most common first letter code for the men. Means were computed for agreement between SDS codes and first occupational daydream codes, using both the Zener-Schnuelle Index and the hexagonal model. A comparison between these means and normative data revealed that blind male agreement scores on the Zener-Schnuelle Index were lower than those for the normative data. Participants’ Holland codes were also compared to codes considered common and rare.
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Watson, Mark B., Cheryl D. Foxcroft, and Lynda J. Allen. "Tracking Holland Interest Codes: The Case of South African Field Guides." Australian Journal of Career Development 16, no. 2 (July 2007): 51–59. http://dx.doi.org/10.1177/103841620701600208.

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Holland believes that specific personality types seek out matching occupational environments and his theory codes personality and environment according to a six letter interest typology. Since 1985 there have been numerous American studies that have queried the validity of Holland's coding system. Research in South Africa is scarcer, despite critical expansion and development in occupational fields such as the ecotourism industry. The present article describes the Holland interest codes of male and female student and working field guides. The results indicate that the interest code typology of both groups does not match the prescribed code for this occupation in the South African Dictionary of Occupations (Taljaard & von Mollendorf, 1987). Recommendations are made for further cross-cultural and cross-national research as well as for the possible revision of dictionaries of occupations in different countries.
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MacKenzie, Alex. "Review…: Dictionary of Holland Occupational Codes." Australian Journal of Career Development 4, no. 3 (October 1995): 43–44. http://dx.doi.org/10.1177/103841629500400309.

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Fernández Eire, Luis, and Antonio López Castedo. "La tipología RIASEC y las modalidades de bachillerato." REOP - Revista Española de Orientación y Psicopedagogía 17, no. 1 (January 28, 2014): 49. http://dx.doi.org/10.5944/reop.vol.17.num.1.2006.11339.

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RESUMENLa teoría de Holland permite clasificar e identificar personas y ambientes conforme a la Tipología RIASEC. Utilizando una adaptación del Self-Directed Search (Holland, 1994) a adolescentes gallegos,Búsqueda Encaminada, 1998 (Eire, 1998) se obtuvieron códigos diferenciados correspondientes a cada una de las opciones académicas que se pueden dar en Bachillerato (Ciencias, Letras y Mixtas) que permiten establecer el grado de congruencia entre el Código Holland de un aspirante y la opción académica. Se discuten diversas implicaciones para orientadores y responsables de los servicios de orientación.ABSTRACTHolland’s theory allows to classify and to identify people and environmennts according to the RIASEC typology. Using an adaptation of the Self-Directed Search (Hollannd, 1994) to Galician adolescents —Búsqueda Encamiñada, 1998-BE-98 (Eire, 1998)— differentiated codes were obtained corresponding to each one of the academic options that there exist in High School (Sciences, Mixed and Letters) and that allow to establish the congruence degree between the Code Holland of an aspirantand the academic option. Different implications for the careers guidance and the orientation servicesare discussed.
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Strahan, Robert F. "Measures of consistency for Holland-type codes." Journal of Vocational Behavior 31, no. 1 (August 1987): 37–44. http://dx.doi.org/10.1016/0001-8791(87)90033-9.

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LaBarbera, Dawn M. "Physician Assistant Self-Directed Search Holland Codes." Journal of Career Assessment 13, no. 3 (August 2005): 337–46. http://dx.doi.org/10.1177/1069072705274988.

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Sheldon, Kennon M., Greyson Holliday, Liudmila Titova, and Craig Benson. "Comparing Holland and Self-Determination Theory Measures of Career Preference as Predictors of Career Choice." Journal of Career Assessment 28, no. 1 (January 10, 2019): 28–42. http://dx.doi.org/10.1177/1069072718823003.

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John Holland’s theory of career orientations advises people to select careers that are congruent with their personalities. Similarly, self-concordance theory, based in self-determination theory, advises people to select personal goals that match their autonomous interests and identifications. We compared the predictive efficacy of the two theories in two studies of undergraduates, using the six career areas of Holland theory (RIASEC: realistic, investigative, artistic, social, enterprising, and conventional) as a common base. Multilevel logit modeling in Study 1 showed that both the Holland score and an aggregate self-concordance score predicted independent variance in the outcome variable, current career choices. These effects were replicated in Study 2. Supplementary analyses showed that the identified motivation subscale was the primary source of these effects. Thus, career counselors may want to consider assessing students’ self-concordance for the six RIASEC domains, in particular their levels of identified motivation for those domains, in addition to assessing their Holland codes.
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Schuerger, J. M., and T. M. Sfiligoj. "Holland Codes and 16PF Global Factors: Sixty-Nine Samples." Psychological Reports 82, no. 3_suppl (June 1998): 1299–306. http://dx.doi.org/10.2466/pr0.1998.82.3c.1299.

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Global Factor scores from Cattell's Sixteen Personality Factor Questionnaire (16PF) were correlated with Holland codes using mean 16PF profiles from 69 occupational groups as data. Unlike prior studies, this study features occupational groups as the unit of analysis. Two analyses were done to test expectations, (a) 16PF scores would significantly discriminate among Holland types and (b) 16PF mean scores for each type would differ from the population mean in a direction consistent with prior research. Results met expectations on each analysis. Findings for two of the Global Factors (Anxiety and Self-control) warranted special comment. Interpretations were offered and implications discussed.
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Miller, Mark J. "Congruence between Parents' and Children's Three-Letter Holland Codes." Psychological Reports 74, no. 3_suppl (June 1994): 1387–90. http://dx.doi.org/10.2466/pr0.1994.74.3c.1387.

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In this study the associations of three-letter Holland codes of 40 parents and their children (20 mothers and daughters, 20 fathers and sons) were analyzed. Implications for school counselors, based on the results, are briefly discussed.
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Mottarella, Karen, Barbara Fritzsche, Dennis Turner, and Shannon Whitten. "Validity of The Party Exercise for Determining Holland Codes." Career Development Quarterly 69, no. 1 (March 2021): 84–91. http://dx.doi.org/10.1002/cdq.12251.

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Dissertations / Theses on the topic "Holland codes"

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Allen, Lynda Jean. "The appropriateness of Holland's interest code typology for South African field guides." Thesis, Nelson Mandela Metropolitan University, 2006. http://hdl.handle.net/10948/432.

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The foundational principles of Holland’s (1985b, 1992, 1997) vocational theory state that career choice is an expression of personality, in that individuals with specific personality types seek out work or learning environments that match their personality types. Furthermore, interest inventories such as the Self-Directed Search (Holland, Powell, & Fritzsche, 1994) can be regarded as personality inventories and used to ensure that individuals find themselves in a working environment that is best suited to their interests and personality type. In addition to instruments that measure interests, Holland also developed dictionaries of occupations coded according to the characteristics and interests of different occupations and working environments, such as the Dictionary of Holland occupational codes (Gottfredson & Holland, 1996). The level of congruence between personality types and occupational types is linked to career satisfaction, stability and achievement. This premise only holds true, however, if the codes for the occupational environment suggested by Holland (1985c) are, in fact, valid. In other words, do the codes suggested by Holland match the personality types of individuals entering or who are already employed in a particular work or learning environment? There have been many studies conducted with regard to the validity of Holland’s prescribed interest typology codes. Spokane, Meier and Catalano (2000) located a large number of empirical studies published since 1985 that relate directly to the validity of Holland’s codes, many of which have suggested that the existing codes may not be valid. There is a scarcity of such research in South Africa, especially with regard to vital and growing occupational fields, such as the ecotourism industry, that are so important to the economic well-being of the country. Consequently, the overall aim of the present study was to explore and describe the interest codes of male and female South African student and working field guides in order to discuss the appropriateness of the occupational codes prescribed by Holland for the field guiding profession. The quantitative design of the study was exploratory-descriptive in nature and made use of the Self-Directed Search Questionnaire (Holland, Fritzsche, & Powell, 1994). The total sample consisted of 100 participants (68 male and 32 female), constituting 40 working field guides and 60 field guide students. Descriptive analyses were conducted with the use of frequency tables, charts, means and standard ix deviations. In addition, Independent sample t-tests were computed in order to describe and compare the mean scores of the interests for males and females, and to compare the mean scores of the interests for student and working field guides. The results of this study suggest that the prescribed occupational code (SRI; Social, Realistic, Investigative) for South African field guides may not be appropriate and that an interest profile such as SREI AC may be more appropriate. These results, in combination with the findings of the research review, suggest the need for a more extensive, cross-cultural study to determine the appropriateness of Holland’s occupational codes for South African occupations, which may lead to a revision of the South African Dictionary of Occupations (Taljaard & von Mollendorf, 1987).
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Green, Crystal D. "Perceptions of Usefulness: Using the Holland Code Theory, Multiple Intelligences Theory, and Role Model Identification to Determine a Career Niche in the Fashion Industry for First-quarter Fashion Students." Kent State University / OhioLINK, 2010. http://rave.ohiolink.edu/etdc/view?acc_num=kent1271450339.

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Glavin, Kevin W. "The Role of Distinctiveness in Assessing Vocational Personality Types." Kent State University / OhioLINK, 2009. http://rave.ohiolink.edu/etdc/view?acc_num=kent1236741098.

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Liao, Wan-Chi, and 廖婉琪. "The research of the Holland interest codes of the college majors." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/4rynz2.

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碩士
國立彰化師範大學
輔導與諮商學系
106
This study developed two sets of the Holland codes of college majors in Taiwan. The first set is by an empirical approach, in which the Holland codes are from the correlations between the high school students’ preference responses to the 166 college majors selected from the 174 minor groups of college majors published by the Ministry of Education (2017) and their test results of the CEEC Interest Inventory (CII). The study collected 308 preference responses of the college majors and 213 test results of the CⅡ. The second set is by an incumbent approach. The data is from the CII manual. They used the Holland profiles of college students from various majors to develop the Holland codes for the majors. However, each college of the CII manual has many Holland codes. This study computed the many Holland codes of each CII majors into a Holland code. Then, the overlapping rates between the two sets of Holland codes were computed to examine the differences between them. The results of the study are as follows: 1.two sets of Holland codes for college majors are established. 2.there is a high degree of agreement between the two sets. 3.there is a difference in the C-type of interest codes between the empirical method and the incumbent method. Many first codes are C's major in the empirical method, and the first code in the incumbent method is E. According to the results, this study proposes relevant practical applications and follow-up research. Key words: college majors, Holland types, interest code of Holland
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Chen, Yi-Ru, and 陳怡如. "In the incumbent method Holland scholars interested in the code of Higher Vocational Subject Groups." Thesis, 2016. http://ndltd.ncl.edu.tw/handle/52956335337902137435.

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碩士
國立彰化師範大學
輔導與諮商學系所
104
This study in the collection and analysis of different divisions of vocational students interested in test data, the use of six types of calculated average Holland Higher divisions and other groups interested in code. Then control Lin Pei Jun (2012) according to national tests and questionnaires in raw materials, and the US O * NET and CIP data are sorted out divisions interest code, the difference comparison of three interest code. The study sample is in a vocational school and sophomore year, issued a total of 1420 parts License Agreement recovered 673 valid samples, it contains a total of 21 divisions, representing 11 groups do not. Then use the students' interest in test scores, respectively, to obtain divisions and interest groups do not code in two ways, one is to use the same family of six types of student average scores, the average score obtained interest in the code; the other is the use of six types of test scores sorted after sorting and then averaging the average sort of interest codes obtained. By comparison the average interest selection sort code as the code used in this research and discussion. The results found that among three ways (judgment method, empirical method and incumbent method) interest generated code has a considerable degree of similarity, and the differences may be among vocational students choose to attend in real time of divisions, in addition to interest there are other important considerations in the decision, or student interest and the resulting drop for the actual nature of the work content in the workplace between. According to research findings, put forward two recommendations for future research.
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Tsai, Pei-Chen, and 蔡佩真. "Comparisons of the Application and Predictabilities of Three Holland 's Interest Code Tables for Junior High School Students’ Intended Choices of Vocational High School Programs." Thesis, 2018. http://ndltd.ncl.edu.tw/handle/32z8ak.

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碩士
國立彰化師範大學
輔導與諮商學系
106
This study compared the application and predictabilities of three Holland interest code tables for their intended choices of vocational high school programs.. The three tables were the Vocational High School and Junior College Interest Code Table (VHSJC), Ministry of Education Interest Code Table (MEI) and Classification of Instructional Programs Code Table (CIP). Each table has its own three-letter Holland Code for the vocational high school programs. The participants were 342 the third-year junior high school students in Taichung City. Their results of the Situational Career Interest Test were used as the research data. The research data also included the intended choices of vocational high school programs that the participants listed for a mock ranking. The data were analyzed by one-sample t-test, one-way repeated measures ANOVA, independent-sample t-test, one way ANOVA, Pearson’s product-moment correlation. The results include: 1. Each of the three tables can be used by the students to explore their choices of vocational high school programs. . 2. The VHSJC and the MEI have better predictability than the CIP. Also, the VHSJC is the only code table that does not show different predictability between genders. 3. The academic performance correlated negatively to the predictabilities of the three code tables. The higer academic performance is, the lower predictability is. In the end, according to the above results, this study puts forward some suggestions on educational application.
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Books on the topic "Holland codes"

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Gottfredson, Gary D. Dictionary of Holland occupational codes. 3rd ed. Odessa, Fla: Psychological Assessment Resources, 1996.

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Gottfredson, Gary D. Dictionary of Holland occupational codes. 2nd ed. Odessa, FL, USA: Psychological Assessment Resources, Inc., 1989.

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Canada. Human Resources Development Canada. Directory of Holland codes for the NOC career handbook =: Répertoire des codes Holland pour le Guide sur les carrières de la CNP. Ottawa, Ont: Human Resources Development Canada = Développement des ressources humaines Canada, 1997.

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Canada. Occupational and Career Information Branch., ed. Holland codes for C.C.D.O. Ottawa, 1986.

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(Editor), T. Ericson, and V. Zinoviev (Editor), eds. Codes on Euclidean Spheres (North-Holland Mathematical Library). North Holland, 2001.

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Cotton Comes To Holland Sex Drugs And A Journey To Sacred Mushrooms. Hexant, LLC, 2012.

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The Hollander interchange manual, 1965-1979. Minneapolis, MN : ADP Parts Services, 1992.

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Book chapters on the topic "Holland codes"

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"Holland Codes." In Encyclopedia of Personality and Individual Differences, 1993. Cham: Springer International Publishing, 2020. http://dx.doi.org/10.1007/978-3-319-24612-3_301131.

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Ericson, Thomas, and Victor Zinoviev. "Permutation codes." In North-Holland Mathematical Library, 107–27. Elsevier, 2001. http://dx.doi.org/10.1016/s0924-6509(01)80049-0.

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Ericson, Thomas, and Victor Zinoviev. "Polyphase codes." In North-Holland Mathematical Library, 195–203. Elsevier, 2001. http://dx.doi.org/10.1016/s0924-6509(01)80052-0.

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Ericson, Thomas, and Victor Zinoviev. "Group codes." In North-Holland Mathematical Library, 205–56. Elsevier, 2001. http://dx.doi.org/10.1016/s0924-6509(01)80053-2.

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Ericson, Thomas, and Victor Zinoviev. "Distance regular spherical codes." In North-Holland Mathematical Library, 257–336. Elsevier, 2001. http://dx.doi.org/10.1016/s0924-6509(01)80054-4.

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Ericson, Thomas, and Victor Zinoviev. "Codes in dimension n =3." In North-Holland Mathematical Library, 67–106. Elsevier, 2001. http://dx.doi.org/10.1016/s0924-6509(01)80048-9.

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"Appendix A Algebraic codes and designs." In North-Holland Mathematical Library, 417–37. Elsevier, 2001. http://dx.doi.org/10.1016/s0924-6509(01)80057-x.

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Nachmani, Amikam. "In the same boat: European opposition, Muslim migrants, impact on Jews." In Haunted Presents. Manchester University Press, 2017. http://dx.doi.org/10.7228/manchester/9781784993078.003.0004.

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European laws and policies directed against Muslims and Islamic religious tenets directly affect the Jewish population in many common denominator issues that unite Jews and Muslims in surprising, contradictory, complex and convoluted ways. The Jews stand between Muslim immigrants and Europe’s attempt to assimilate them. Various European attempts to ban Muslim dress codes, mainly women’s, are made to look discriminatory because Jews, especially the ultra-Orthodox, who also wear conspicuous clothing, are not singled out. The use of fines on women’s headscarves and burqas in Holland and Belgium recall historical taxes levied on Jews. Judaism and Islam share similar methods of animal slaughter that contravene EU laws. In the struggle against restrictions on male circumcision, Muslims leave the battle to the Jewish community, because given recent European history, Jewish arguments and demands are more likely to be heard. Accusations that Muslims control the EU as the Jews control the world link the two groups into one. Wider issues such as the building of mosques, de-Christianizing Europe (banning Christmas trees in public, etc.), and racism and bigotry make cooperation between Muslim migrants and European Jews possible and are even set to further develop, despite the controversies and conflicts between them.
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Hilgert, Joachim, and Karl Heinrich Rofmann. "Invariant Cones in Real Lie Algebras." In North-Holland Mathematics Studies, 209–16. Elsevier, 1986. http://dx.doi.org/10.1016/s0304-0208(08)71959-5.

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Al-Ajlouni, Mahmoud Mohammad. "Human Resources and their Tendency to Information Security Crimes Based on Holland Theory." In Research Anthology on Human Resource Practices for the Modern Workforce, 695–710. IGI Global, 2022. http://dx.doi.org/10.4018/978-1-6684-3873-2.ch037.

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Security systems are often the target of cyber-criminals and professional hackers, but often they fail in hiding all traces of the attack, thereby leaving critical evidence that could lead to identifying and arresting the criminal. However, hacking skills vary from one hacker to another depending on the hacker's personal traits, behavior, and intellectual tendencies. The aim of this study is to develop a proposed descriptive model of the behavioral patterns and motives of hackers based on programmable psychological theories, modeled using object-oriented programming models. The study proposes a descriptive model of an inverse algorithm that simulates Holland's Theory of Behavioral Patterns. Findings show that this descriptive model is applicable to be produced as a code map for the human resources of an investigative nature.
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Conference papers on the topic "Holland codes"

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Startseva, Elena Borisovna, Andrey Yurievich Grimaylo, Liliya Rashitovna Chernyahovskaya, and Fernando LLopis Pascual. "Ontology rules application for efficient career choice." In Fifth International Conference on Higher Education Advances. Valencia: Universitat Politècnica València, 2019. http://dx.doi.org/10.4995/head19.2019.9251.

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The aim of this work is to help university applicants in their transition phase from high-school to tertiary education starting with their first life-long decision concerning their choice of the field of study. The construction of the decision support system has evolved into an ontology-based model. The model, as well as the decision making rules, have been formulated based on the research study of the cohort of 69000 students of the University of Alicante between 2010 and 2018. The educational and psychological processes have been studied in order to identify the pivot moments and the factors that may lead to an adequate decision making or to an objectively wrong decision which eventually ends up in a drop-out of studies. Analysing the existing methods of occupational and educational choice assistance, the method of John L. Holland on “A Psychological Classification of Occupations” has been selected as the most viable and convenient for this purpose. The Holland Codes have been adopted as a lingua franca of this ontology-based model. As a result, the ontology-based decision support system provides assistance in decision making using the Holland Code terminology and practically unlimited complexity of the object and data properties of and ontological presentation of knowledge.
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Sun, Hua, and Syed A. Jafar. "Private information retrieval from MDS coded data with colluding servers: Settling a conjecture by Freij-Hollanti et al." In 2017 IEEE International Symposium on Information Theory (ISIT). IEEE, 2017. http://dx.doi.org/10.1109/isit.2017.8006858.

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Grey, Stephen, and Ye Liu. "A Probabilistic Approach to Tropical Cyclone Modelling." In ASME 2019 38th International Conference on Ocean, Offshore and Arctic Engineering. American Society of Mechanical Engineers, 2019. http://dx.doi.org/10.1115/omae2019-96245.

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Abstract Tropical cyclones are highly variable and, in many areas of the world, are the main cause of extreme wind and associated waves, surge and current conditions. At a given location, cyclones that cause a significant impact are relatively rare but severe events, which means that the number of historical events for which data are available is often quite small. In addition, the effects, particularly surge, can be relatively localized and affected by the local bathymetry and topography. This causes considerable difficulty in making quantitative predictions of extreme events for design of offshore or coastal structures in areas affected by tropical cyclones. A new probabilistic method has been developed to increase the sample of tropical cyclones by producing 10,000 years of synthetic cyclone tracks with a range of paths, intensities and sizes based on Hall and Jewson [1] and Casson and Coles [2]. From this set of synthetic tracks, those tropical cyclones most likely to affect the site of interest are modelled using time-varying wind fields based on the Holland model [3] with surge, current and waves then modelled using the hydrodynamic model TELEMAC-2D coupled to the SWAN wave model. As it is impractical to model 10,000 years of tropical cyclones, a Gaussian process emulator is employed to relate the resultant conditions to parameters defining the cyclones, such as track position, heading, intensity and radius to maximum wind. The result is a synthesized 10,000 years of cyclone events from which design conditions for a range of return periods can be predicted with a greater degree of certainty than by extrapolating from historical events.
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Barreto Fernandes, Francisco António, and Bernabé Hernandis Ortuño. "Usability and User-Centered Design - User Evaluation Experience in Self-Checkout Technologies." In Systems & Design 2017. Valencia: Universitat Politècnica València, 2017. http://dx.doi.org/10.4995/sd2017.2017.6634.

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The increasing advance of the new technologies applied in the retail market, make it common to sell products without the personal contact between seller and buyer, being the registration and payment of the products made in electronic equipment of self-checkout. The large-scale use of these devices forces the consumer to participate in the service process, which was previously done through interaction with the company's employees. The user of the self-checkout system thus performs all the steps of the purchase, from weighing the products, registering them and making the payment. This is seen as a partial employee, whose participation or performance in providing services can be used by the company to improve the quality of its operations (KELLEY, et al 1993). However this participation does not always satisfy the user, and may cause negative experiences related to usability failures. This article presents the results of the evaluation by the users of the self-checkout system. The data were collected in Portugal through a questionnaire to 400 users. The study analyzes the degree of satisfaction regarding the quality and usability of the system, the degree of motivation for its adoption, as well as the profile of the users. Analysis of the sample data reveals that users have basic or higher education and use new technologies very often. They also have a high domain of the system and an easy learning of its use. The reason for using self-checkout instead of the traditional checkout is mainly due to "queues at checkout with operator" and "at the small volume of products". In general, the sample reveals a high degree of satisfaction with the service and with quality, however, in comparative terms, self-checkout is not considered better than operator checkout. The evaluation of the interaction with the self-checkout was classified according to twenty-six attributes of the system. The analysis identifies five groups with similar characteristics, of which two have low scores. "Cancellation of registered articles", "search for articles without a bar code", "manual registration", "bagging area", "error messages", "weight sensor" and “invoice request "are seven critical attributes of the system. The results indicate that the usability analysis oriented to the self-checkout service can be determinant for the user-system interaction. The implications of empirical findings are discussed together with guidelines for future research.Keywords: Interaction Design, Self service, Self-checkout, User evaluation, UsabilityReferencias ABRAHÃO, J., et al (2013). Ergonomia e Usabilidade. 1ª Edição. São Paulo: Blucher. ALEXANDRE, J. W. C., et al (2013). Análise do número de categorias da escala de Likert aplicada à gestão pela qualidade total através da teoria da resposta ao item. In: XXIII Encontro Nacional de Engenharia de Produção, Ouro Preto. BOOTH, P. (2014). An Introduction to Human-Computer Interaction (Psychology Revivals). London Taylor and Francis. CASTRO, D., ATKINSON, R., EZELL, J., (2010). Embracing the Self-Service Economy, Information Technology and Innovation Foundation. Available at SSRN: http://dx.doi.org/10.2139/ssrn.1590982 CHANG, L.A. (1994). A psychometric evaluation of 4-point and 6-point Likert-type scale in relation to reliability and validity. Applied Psychological Measurement. v. 18, n. 2, p. 05-15. DABHOLKAR, P. A. (1996). Consumer Evaluations of New Technology-based Self-service Options: An Investigation of Alternative Models of Service Quality. International Journal of Research in Marketing, Vol. 13, pp. 29-51. DABHOLKAR, P. A., BAGOZZI, R. P. (2002). An Attitudinal Model of Technology-based Selfservice: Moderating Effects of Consumer Traits and Situational Factors. Journal of the Academy of Marketing Science, Vol. 30 (3), pp. 184-201. DABHOLKAR, P. A., BOBBITT, L. M. & LEE, E. (2003). Understanding Consumer Motivation and Behavior related to Self-scanning in Retailing. International Journal of Service Industry Management, Vol. 14 (1), pp. 59-95. DIX, A. et al (2004). Human-Computer Interaction. Third edition. Pearson/Prentice-Hall. New York. FERNANDES, F. et al, (2015). Do Ensaio à Investigação – Textos Breves Sobre a Investigação, Bernabé Hernandis, Carmen Lloret e Francisco Sanmartín (Editores), Oficina de Acción Internacional - Universidade Politécnica de Valência Edições ESAD.cr/IPL, Leiria. HELANDER, M., LANDAUER, T., PRABHU, P. (1997). Handbook of Human – Computer Interaction. North–Holland: Elsevier. KALLWEIT, K., SPREER, P. & TOPOROWSKI, W. (2014). Why do Customers use Self-service Information Technologies in Retail? The Mediating Effect of Perceived Service Quality. Journal of Retailing and Consumer Services, Vol. 21, pp. 268-276. KELLEY SW, HOFFMAN KD, DAVIS MA. (1993). A typology of retail failures and recoveries. J Retailing. 69(4):429 – 52.
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