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Relevant bibliographies by topics / Hodnocení kvality služeb

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Dissertations / Theses

Academic literature on the topic 'Hodnocení kvality služeb'

Author: Grafiati

Published: 28 June 2021

Last updated: 3 February 2022

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Dissertations / Theses on the topic "Hodnocení kvality služeb"

1

Kosová, Michaela. "Hodnocení kvality gastronomických služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-12359.

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The thesis is focused on gastronomic services quality evaluation. The theoretical section characterizes gastronomy, its particularities and gives an overview of legal regulations covering this area. Furthermore, it explains the concept of quality, outlines the basic quality management systems, specifies the particularities of quality in gastronomic services and elucidates possible attitudes towards gastronomic services quality evaluation and recognition. The analytical section presents an analysis of the situation in the field of gastronomic services quality evaluation in Germany and in the Czech Republic and is focused on gastronomic guides, internet evaluation portals and restaurant databases. It also mentions the approach to the unified classification or quality standardization in this branch and introduces a short comparison of selected statistical indicators. The final part of the thesis proposes own simple system of catering establishment standardization and quality certification in the Czech Republic.

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2

Vlásková, Nikola. "Hodnocení kvality sportovních a tělovýchovných služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-198443.

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The subjective of this thesis is to evaluate the quality of sport services in women's volleyball clubs Madeta České Budějovice and german Allgäu Team Sonthofen using SERVQUAL questionnaire. In the theoretical part of the thesis is presented theoretical insights regarding the services, quality of services, services in the field of sport and there is also part focused on methods of measuring customer satisfaction. In the practical part of the thesis are presented results of the questionnaire-based research and design specific measures for improvement in services of volleyball clubs.

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3

Skryja, Tomáš. "Hodnocení kvality sportovních a tělovýchovných služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2015. http://www.nusl.cz/ntk/nusl-264504.

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This Master thesis deals with comparing the quality of the sport services in two male football clubs SK Buwol Metal Luka nad Jihlavou and SV Lausitz Forst. The research is performed both through the method of questionnaire the method known as SERVQUAL. The theoretical part deals with defining the concept of service itself; moreover it describes the service in sport in general and also the quality of service in sport. Furthermore, it includes methods for measuring the service quality. In the practical part, the results of questionnaires are analyzed, evaluated and interpreted. In addition, this part also includes suggested measures for improving the service quality of the examined football clubs.

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4

Gerstmanová, Anna. "Hodnocení kvality, rozsahu a prodeje služeb hotelového řetězce." Master's thesis, Vysoká škola ekonomická v Praze, 2008. http://www.nusl.cz/ntk/nusl-4828.

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The biggest hotel chain Orea Hotels rating services and its possition related to the tourism in the Czech Republic. Rating of the present quality, range and the sale of the offered product with the aim to recommend possible improvements.

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5

Tůmová, Daniela. "Hodnocení efektivnosti poskytování sociálních služeb." Master's thesis, Vysoká škola ekonomická v Praze, 2013. http://www.nusl.cz/ntk/nusl-197462.

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The aim of this diploma thesis is to describe the methods for assessing the effectiveness of social services. I use the example of the organization Cesta domů o. s. applying the multicriteria method created by South Moravian Region for assessing the effectiveness of registered social services provided in its region. At the beginning I explain what social service is, its history and the types of social services, then the financial sources that can be used. Subsequently the methods that are suitable for assessing the effectiveness of social services. For my analysis I use the example of the organization Cesta domů o. s. , describing the organization itself and the social services it provides, the organization provides respite care and professional social consulting, following that there is an analysis of the effectiveness of the two provided social services. In closing I present the results of my analysis.

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6

Ermolina, Eva. "Návrh marketingové strategie." Master's thesis, Vysoké učení technické v Brně. Fakulta podnikatelská, 2021. http://www.nusl.cz/ntk/nusl-442980.

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The master´s thesis deals with the marketing strategy proposal of travel agency SunTA. The theoretical part of the thesis provides an overview of the current concept of corporate strategic management, strategic marketing management, marketing strategy and service quality. The analytical part of the thesis focuses on performing the marketing situation analysis of SunTA and the questionnaire survey to evaluate its service quality. The proposal part of the thesis includes the marketing strategy proposal based on the results of the marketing situation analysis and the evaluation of service quality.

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7

Kolesniková, Radka. "Hodnocení kvality české gastronomie v Praze." Master's thesis, Vysoká škola ekonomická v Praze, 2010. http://www.nusl.cz/ntk/nusl-75240.

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The graduation thesis deals the quality of Czech gastronomy in Prague. The goal of the thesis is to evaluate the contemporary quality of services provided in the Czech restaurants located in Prague from the view of tourists. Therefore, the main part of the thesis is the realized primary research among foreign participants of tourism. The detection of opinions about quality of Czech gastronomy, recovery of many faults and subsequent proposal of measure to improve the quality of Czech gastronomy in Prague results from this research. In the thesis, there is not only this practical part but also the theoretical part, namely description of the concept of quality globally and in the area of gastronomy, the methods of evaluation of quality and existing systems of quality direction with the possibility of certification. The contemporary realized projects for promotion of Czech gastronomy are also described in the thesis.

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8

Vajsar, Pavel. "Směrovací protokol pro sítě MANET zohledňující požadavky na kvalitu služeb." Doctoral thesis, Vysoké učení technické v Brně. Fakulta elektrotechniky a komunikačních technologií, 2014. http://www.nusl.cz/ntk/nusl-233650.

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The web and mobile web traffic is growing rapidly due to service accessibility in densely populated areas and massive usage of smart hand held devices (smartphones, pads and Internet dongles). This is a challenge for mobile operators and service providers, because it forces systematically increasing network throughput capacity and in parallel to keep this investment on profitable basis. On the other side, the user satisfaction with mobile broadband service should be considered as well, in order to balance the user expectations and mobile operator investments. Our work provides extensive QoE study for different conditions in sense of mobile web service, web content, network conditions and end user device. Finally, the obtained results create basis for more dimensional overview of mobile web QoE and allow to recognize quality and saturation thresholds based on network parameters. Further, obtained data provide base for design three prediction models for prediction of MOS (one for notebook, one for mobile device) and acceptability.

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9

Chalupová, Ivana. "Vliv inovací na hotelové klíčové ukazatele." Master's thesis, Vysoká škola ekonomická v Praze, 2014. http://www.nusl.cz/ntk/nusl-203900.

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This thesis deals with the impact of innovations integrated from the new company position of Quality Control Manager on key hotel indicators - guest evaluations, occupancy rate and average price. First part of the thesis is dedicated to the introduction to the quality in tourism, its measurement and management systems. Next part deals with AVE Hotels hotel chain and its quality management system. Following chapter is dedicated to Aida Hotel and innovations suggested from the new position of Quality Control Manager. The key part of the thesis compares Hotel Aida with the Oficial Classification of Accommodation Facilities before and after innovations integrated by Quality Control Manager and deals with impact of aplied changes on guest reviews, occupancy rate and average price. Final part of the theses contains conclusion, recommendations of the author and comments. The aim of the thesis is to analyze and consider the depth of the contribution of changes of Quality Control Manager on mentioned indicators. For this purpose, the thesis analyses and compares data about guest reviews, occupancy rate and average price before and after integration of the innovations of Quality Control Manager. The thesis can be used to consider the return of investment in quality improvement and in introduction of quality management and control system.

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10

Zejdová, Kateřina. "Hodnocení kvality ubytovacích služeb." Master's thesis, 2015. http://www.nusl.cz/ntk/nusl-190005.

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The aim of diploma thesis is evaluation of quality of accommodation services, comparison evaluating methods and suggesting optimum evaluating model. The quality of accommodation services is assessed by hotel guests. They evaluated expectations and satisfaction with provided services. For evaluation of quality are used three methods: SERVQUAL, SERVPERF and IPA. For SERVQUAL and SERVPERF are used data from questionnaire survey. For IPA are used the both primary and secondary research.

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