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1

Intervention and collaboration: Helping organizations to change. Amsterdam: Pfeiffer, 1993.

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2

A communication audit handbook: Helping organizations communicate. London: Pitman, 1987.

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3

A communication audit handbook: Helping organizations communicate. New York: Longman, 1987.

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4

Real leadership: Helping people and organizations face their toughest challenges. San Francisco, CA: Berrett-Koehler, 2005.

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5

Stieglitz, Gil. Mission possible: Winning the battle over temptation : helping individuals, families, and organizations. Cleveland, TN: Pathway Press, 2007.

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6

Stieglitz, Gil. Mission possible: Winning the battle over temptation : helping individuals, families, and organizations. Cleveland, TN: Pathway Press, 2007.

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7

Barger, Nancy J. The challenge of change in organizations: Helping employees thrive in the new frontier. Palo Alto, Calif: Davies-Black Pub., 1995.

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8

Klososky, Scott. Enterprise social technology: Helping organizations harness the power of social media, social networking, social relevance. Austin, Tex: Greenleaf Book Group Press, 2010.

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9

Laliberté, André. The politics of Buddhist organizations in Taiwan, 1989-2003: Safeguarding the faith, building a pure land, helping the poor. Milton Park, Abingdon, Oxfordshire: RoutledgeCurzon, 2004.

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10

Somersan, Ayse. Distinguished service: University of Wisconsin faculty and staff helping to build organizations in the state : a collection of case histories on organization building in celebration of Wisconsin's sesquicentennial. Friendship, Wis: New Past Press, 1997.

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11

Community, Partnerships for. One compulsive eater helping another: Online meeting help, phone meeting help, face-to-face meeting help, sponsors-phone buddies, email resources-literature & organizations. New York, N.Y: Partnerships for Community, 2011.

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12

Ben-Horin, Daniel. CompuMentoring: People helping computers help people : a step-by-step guide--how to recruit computerists to aid nonprofits in local communities. San Francisco, CA (385 8th St., San Francisco 94103): CompuMentor Project, 1989.

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13

Pillari, Vimala. Human behavior in the social environment: Families, groups, organizations, and communities. Pacific Grove, Calif: Brooks/Cole Pub. Co., 1998.

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14

Office, National Audit. Helping government learn. London: Stationery Office, 2009.

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15

Office, National Audit. Helping government learn. London: Stationery Office, 2009.

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16

Office, National Audit. Helping government learn. London: Stationery Office, 2009.

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17

Steve, Buchholz, and Hess Kären M. 1939-, eds. Aftershock: Helping people through corporate change. New York: J. Wiley & Sons, 1987.

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18

Robin, Shohet, ed. Supervision in the helping professions: An individual, group and organizational approach. 2nd ed. Buckingham [England]: Open University, 2000.

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19

Robin, Shohet, ed. Supervision in the helping professions: An individual, group, and organizational approach. Milton Keynes [England]: Open University Press, 1989.

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20

Change agent skills in helping and human service settings. Monterey, Calif: Brooks/Cole Pub. Co., 1985.

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21

Office, National Audit. Energywatch and Postwatch: Helping and protecting consumers : report. London: Stationery Office, 2004.

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22

1948-, Gray John, ed. Inspecting schools: Holding schools to account and helping schools to improve. Buckingham [England]: Open University Press, 1996.

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23

Garner, Howard G. Helping others through teamwork: A handbook for professionals. Washington, DC: Child Welfare League of America, 1988.

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24

Nelson, Pavan Barbara, ed. Nongradedness: Helping it to happen. Lancaster: Technomic Pub. Co., 1993.

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25

Heimer, Carol Anne. Doing your job and helping your friends: Universalistic norms about obligations to particular others in networks. Chicago: American Bar Foundation, 1991.

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26

Spence, Robert Allen. The sustainability officer's handbook: A step-by-step guide to helping your organization become sustainable. [Toronto?]: Sustainability Press, 2009.

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27

Reeves, Douglas B. Renewal Coaching Workbook. Hoboken: John Wiley & Sons, 2010.

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28

Association, American Counseling, ed. Clinical supervision in the helping professions: A practical guide. 2nd ed. Alexandria, VA: American Counseling Association, 2010.

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29

Corey, Gerald. Clinical supervision in the helping professions: A practical guide. 2nd ed. Alexandria, VA: American Counseling Association, 2010.

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30

The urgency of special education mandates: Helping administrators meet accountability benchmarks. Lanham, Md: Rowman & Littlefield Publishers, 2012.

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31

Thomas, Gordon. Leader effectiveness training, L.E.T.: The proven model for helping leaders bring out the best in their people. 3rd ed. New York, N.Y: Perigee, 2011.

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32

The size of others' burdens: Barack Obama, Jane Addams, and the politics of helping others. Stanford, California: Stanford University Press, 2015.

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33

Collaborative helping: A strengths framework for home-based services. Hoboken: Wiley, 2014.

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34

Leadership and learning: Helping libraries and librarians reach their potential. Lanham, Md: Scarecrow Press, 2001.

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35

Johnston, Brian. Assessing English: Helping students to reflect on their work. Milton Keynes: Open University Press, 1987.

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36

Charlotte, Gray. Henry Dunant: Founder of the Red Cross, the relief organization dedicated to helping suffering people all over the world. Milwaukee: G. Stevens, 1989.

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37

Association, American Pharmaceutical. Helping the impaired pharmacist: A handbook for planning and implementing state programs. Washington, DC: American Pharmaceutical Association, 1985.

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38

1955-, Meier Scott T., ed. The elements of managed care: A guide for helping professionals. Belmont, CA: Wadsworth Thomson Learning, 2001.

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39

Cuhulain, Kerr. The safe approach: Controlling risk for workers in the helping professions. Enumclaw, WA: Distributed by Idyll Arbor, 2007.

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40

Suen, Anastasia. Helping Organizations. PowerKids Press, 2002.

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41

Weiss, Carol H. Organizations for Policy Analysis: Helping Government Think. Sage Publications, Inc, 1991.

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42

Doctors Without Borders (Suen, Anastasia. Helping Organizations.). PowerKids Press, 2002.

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43

Weiss, Carol H. Organizations for Policy Analysis: Helping Government Think. Sage Publications, Inc, 1991.

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44

Intervention and Empowerment: Helping Organizations to Change. 2nd ed. Captus Pr, 1992.

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45

Suen, Anastasia. Organizaciones de Ayuda/Helping Organizations Mixed Set. Rosen Publishing Group, 2003.

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46

H, Weiss Carol, ed. Organizations for policy analysis: Helping government think. Newbury Park: Sage, 1992.

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47

UNICEF: United Nations Children's Fund (Suen, Anastasia. Helping Organizations.). PowerKids Press, 2002.

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48

Ehrhart, Mark G. Helping in Organizations: A Review and Directions for Future Research. Edited by Philip M. Podsakoff, Scott B. Mackenzie, and Nathan P. Podsakoff. Oxford University Press, 2017. http://dx.doi.org/10.1093/oxfordhb/9780190219000.013.34.

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Helping has long been a central component of organizational citizenship behavior (OCB), and yet our knowledge of the full spectrum of helping processes in organizations is limited. Most helping research in the OCB literature has focused on individuals’ tendencies to help across situations, including antecedents and outcomes of those general tendencies. Integrating across a number of related literatures on such topics as prosocial behavior, help seeking, feedback/advice seeking, and favor exchange, this chapter presents an integrative framework of helping processes organized around the key decisions of whether to seek help and whether to help when asked, as well as whether to offer help and whether to accept offered help. An exploration of the factors associated with these decisions identifies a number of topics that have not received full attention in the OCB literature, which can be studied across various types of help and levels of analysis.
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49

Women Helping Girls With Choices: A Handbook for Community Service Organizations. Advocacy Press, 1989.

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50

Lennard, Anna, and Linn Van Dyne. Helping That Hurts Intended Beneficiaries: A New Perspective on the Dark Side of Helping Organizational Citizenship Behavior. Edited by Philip M. Podsakoff, Scott B. Mackenzie, and Nathan P. Podsakoff. Oxford University Press, 2017. http://dx.doi.org/10.1093/oxfordhb/9780190219000.013.37.

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Organizational citizenship behavior (OCB) is essential for organizations to gain and maintain competitive advantage in environments with constantly evolving demands. Although most of the literature implicitly assumes that OCB predicts positive work attitudes, affective states, cognitions, and behavior for employees and organizations, some work raises the question of when OCB fails to produce positive consequences, and scholars have called for a more balanced perspective that acknowledges possible negative consequences of OCB. In this chapter, we focus on the unintended negative outcomes of helping OCB to recipients. More specifically, we consider factors that paradoxically cause positively intended helping to backfire and have negative effects on recipients. To date, most research on outcomes of OCB has focused on performance outcomes. In contrast, we focus on nonperformance outcomes for recipients of helping because nonperformance outcomes are more proximal and can shed light on processes that influence more distal outcomes, such as performance.
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